419 Princess Crown Princess Cruise Reviews

Overall the cruise was wonderful, but the ship itself shows a lot of wear. Carpets need to be replaced and the theater where all the shows are can barely handle this size ship. Needed to get ther 45” early just to get a seat. ... Read More
Overall the cruise was wonderful, but the ship itself shows a lot of wear. Carpets need to be replaced and the theater where all the shows are can barely handle this size ship. Needed to get ther 45” early just to get a seat. Entertainment wasn’t that great either. Food was good, not great but plenty of choices. Shrimp cocktail is very small. Average food quality but for Princess I would say below average. We hadn’t taken Princess in 20yrs and decided to try it again, can’t compete with the higher end lines at all. Can’t stand the constant picture taking and then they are all printed and exposed. Embarkation went very well and was extremely organized. Getting off the ship was super easy too...we just walked off with our luggage. We had the beverage package and that was the best deal onboard. Also liked that the server greeted us by name both at the bar and at the dining table. Read Less
Sail Date October 2017
Enjoyed the cruise with 40 friends and neighbors from our Del Webb 55+ community. Were interested in visiting Quebec, other Canadian ports, and Maine during fall foliage season. Don't know we would have chosen it otherwise as we ... Read More
Enjoyed the cruise with 40 friends and neighbors from our Del Webb 55+ community. Were interested in visiting Quebec, other Canadian ports, and Maine during fall foliage season. Don't know we would have chosen it otherwise as we much prefer smaller ships, e.g. Oceania and Viking Oceans. Best meal of the trip was in the Crown Grill - a really tasty ribeye. Nothing at all special about Horizons buffet, main dining room (Botticelli), or Sabatinis. We ate at 5:30 most evenings and felt rushed as they needed to make room for second seating. Also no wine steward so our drinks were often late arriving. When we were back from excursions early enough, we went to Crooners Bar for drink before dinner and then just ordered one glass of wine as soon as possible when we sat down for our meal. Seemed to help when we didn't order more than one drink. Often arrange our own excursions, but did take advantage of several offered by Princess. Enjoyed the Sugar Shack the first night on ship; Lulu Lobster Boat in Bar Harbor; and Kennedy Library and John Adams House/Library in Boston. Tendered in just one port - Bar Harbor - and that went very smoothly. Can't really comment on the entertainment. Our days were so full, we were in bed fairly early. Those in our group who had been on other Princess ships, however, said the Crown productions/shows were disappointing. On the 2 at-sea days, they scheduled cards and Mah Jongg early afternoon in the Botticelli Dining Room. The Princess had sets available, but it took a bit at the start to find a complete set. Would also have been nice to have a waiter bring us drinks but we were on our own until they finally set up a water cooler with cups. Were very comfortable in our cabin (see below). Starboard, we had a fabulous view of the Statue of Liberty, Ellis Island, and Manhattan from our balcony the morning we disembarked. Really looking forward to being back on Oceania Riviera next May. Will also definitely visit Nova Scotia and Maine again, but on a driving trip where we can spend more time in each area. Read Less
Sail Date October 2017
I chose the cruise for the itinery, which was great, although very tiring! But the ship was not so good, in need of refit, standards dropped, become very casual in fact. I think I was the only solo traveller, therefore no way of meeting ... Read More
I chose the cruise for the itinery, which was great, although very tiring! But the ship was not so good, in need of refit, standards dropped, become very casual in fact. I think I was the only solo traveller, therefore no way of meeting like minded people. Princess only put a get together for 'independent' travellers on at 9am, to go in port together, but I attended, but no one else, as people tended to have arranged tours. I did find on last day groups of ladies on the cruise, & some x 2 ladies , but travelling together. On a previous princess cruise it was not a problem. Not many Brits on the ship either. Food quality not as good, in fact it was better in the buffet. Entertainment was poor quality, no special artists, like you get with other cruise lines. I won't be going with princess again, I was very disappointed. Read Less
Sail Date October 2017
I chose this cruise due to no solo supplement for the 7 night Canada New England Sept cruise! I was also on the Crown in June for Norway. It is an older ship and needs work. I was very disappointed regarding both the Lotus spa pool ... Read More
I chose this cruise due to no solo supplement for the 7 night Canada New England Sept cruise! I was also on the Crown in June for Norway. It is an older ship and needs work. I was very disappointed regarding both the Lotus spa pool and the Thermal Suite. On both of my cruises, the spa pool was closed numerous times supposedly for mechanical issues. I seemed to get different answers depending on which staff member I spoke to. Very disappointing! As for the Thermal suite, there was often people there that hadn't paid for the service. On one occasion, a couple came in in street clothes (jeans & running shoes) and proceeded to lay down on the thermal beds. It took about 10 minutes to get staff to remove the couple and then another 10 minutes to clean thermal beds. On 2 separate days when I went to use steam room, it was not working. Lady at front desk didn't seem to care! Read Less
Sail Date September 2017
Two of the reasons that my wife and I chose this particular Transatlantic was that I was scheduled for the Shetland Island, Scotland and Iceland. These particular destinations were not being offered in 2018 and we wanted to see them, thus ... Read More
Two of the reasons that my wife and I chose this particular Transatlantic was that I was scheduled for the Shetland Island, Scotland and Iceland. These particular destinations were not being offered in 2018 and we wanted to see them, thus our decision. Due to high winds and heavy seas, the Crown did not stop at the Shetland Island port of call as there was a safety concern, and I understand that was the Captain's call and commend him for making that decision. Iceland was perfect and enjoyed the three ports of call and the tours. St. John's, Newfoundland, I had a photography tour scheduled, and there were problems with it. We were to meet at 0800 and be on the bus by 0830. We did not leave the meeting site until about 9840 to get to the street to board the bus, but the bus was not there and we waited in the inclement weather until the bus arrived and boarded for departure. The bus did not leave the pick up site until 0915+/- and we were scheduled to be back and unloading at 1230. The bus returned and unloaded us at 1200. Made a complaint to the Excursion Desk and found that I was not the only one to do so. The cruise line refunded 50% of the excursion price, which I compliment them on doing. One of the other problems was that I found was that the ability to enjoy time in the room watching a movie, general television was severely lacking in choices. There was BBC news or financial reports, British sports, game shows or other television programs on and they constantly re-ran the same programs over and over. There was no movie channel to pick a movie (spoiled by the Princess Regal I guess) and the television was mounted on a shelf above the minibar refrigerator so turning it on/off or changing channels was a pain. We have requested robes, but there were none available. Our room steward, Hank, was helpful and very gracious in his attempt to meeting our needs and keeping the room in great shape with towels and such. The Crown is eleven years old more or less and is going in for an overhaul which I hope will correct some of the problems. Read Less
Sail Date September 2017
We chose this cruise for the itinerary. The cruise was crossing the North Atlantic. There were not enough on-board activities for the days at sea. Every common area was crowded and it was difficult to find a seat. There were not enough ... Read More
We chose this cruise for the itinerary. The cruise was crossing the North Atlantic. There were not enough on-board activities for the days at sea. Every common area was crowded and it was difficult to find a seat. There were not enough enrichment lectures. The ship needs to go into dry-dock and be updated. The walls in the corridors were dirty and the elevators were slow or under repair. The food was good as well as the service. I did not like the lunch buffet at Horizon Court. Too much pushing to buy jewelry, art, liquor etc. The lounge entertainment was good, the production shows were fair. Some of the headliners were good, but the two impressionists were terrible. The shore excursions that I booked through Princess were good... not overly expensive. There should have been more activities and there should have been a covered pool, considering the many sea days. They need to upgrade this class of ships. Read Less
Sail Date September 2017
This very useful. web-site Cruise critic does not accept reviews written in Portuguese, to get an English version I used translators software available at internet. Our trip in Crown Princess ship was pleasant, there were a big number ... Read More
This very useful. web-site Cruise critic does not accept reviews written in Portuguese, to get an English version I used translators software available at internet. Our trip in Crown Princess ship was pleasant, there were a big number of travelers around 3300, most English speaking people in advanced age. Food and wine were reasonable, the Grill restaurant is not included but it is great and has top wines by half of normal prices found in stores. Shows were ever crowded, no seats available, travelers were old people but too smart, most USA citizens, UK and Australians, they followed the day schedule of interesting things and got the best places in advance, we were late all times, as the ship is huge it is possible to find some other places to pass time and drink. Shore excursions were interesting, prices not too high. It was one cruise to remember and to miss. Read Less
Sail Date September 2017
We chose this cruise for the itinerary, northern Atlantic including Iceland and the Shetland Islands. The good part of the trip was the staff, very friendly and courteous. The business model is discouraging with continuous pestering to get ... Read More
We chose this cruise for the itinerary, northern Atlantic including Iceland and the Shetland Islands. The good part of the trip was the staff, very friendly and courteous. The business model is discouraging with continuous pestering to get a little more money from the passengers. One example is adding dining choices with extra costs, wine tasting, and selling bottles of water to go ashore. The ship is smelly and badly needs up-grading. The food in the dining rooms is Denny's quality, although quite plentiful. The over-all experience is dampened by the lowering of standards on Princess, including the food, the linens in the rooms, and the worn conditions of the ship. The casino experience was positive, and the staff was excellent. Port tours were frustrating due to the staff herding everyone into crowded areas and making all wait together for the staff to progress with the individual tours. This is just not necessary, and should be better organized. There are many gathering areas on the ship and the staff has two-way communication that could much better utilized to handle the guests. I have 46 cruises with Princess and almost 600 days. I am just about finished due to the efforts by staff to make it easier form staff rather than the passengers, and due to the discouraging changes in the cruise line. Read Less
Sail Date September 2017
We choose this cruise for the itinerary. we like repositioning cruises. We've cruised with Princess before and had a good experience and good food. This time the food was terrible. The meat was tough, even in the Crown Grill. The ... Read More
We choose this cruise for the itinerary. we like repositioning cruises. We've cruised with Princess before and had a good experience and good food. This time the food was terrible. The meat was tough, even in the Crown Grill. The dining room staff tried hard, but they need more training. They interrupt your conversation to take your order. They cross in front of you to clear the table. And the enrichment programs were almost non-existent. We like to play Trivia on the ship, but they repeated some of the same questions day after day. The three shore excursions we took with Princess went well. I have no complaints there. On sea day, I met up with some women and played Maj in the designated areas. But there was nothing to drink, no water, no ice tea, nothing. when we asked the waiters, who were getting ready for the evening meal they told us nothing was available. It would have to be an amazing itinerary for us to cruise with Princess again. Read Less
Sail Date September 2017
We chose this cruise because we've never been on a transatlantic cruise, really wanted to see Iceland, and thought this would be a wonderful way to celebrate our 10th anniversary. We have taken about 20 cruises with almost all big ... Read More
We chose this cruise because we've never been on a transatlantic cruise, really wanted to see Iceland, and thought this would be a wonderful way to celebrate our 10th anniversary. We have taken about 20 cruises with almost all big ship cruise companies, but the most with Princess. We are Platinum members. We found the evening shows and daily activities to be very limited and not very interesting, especially for a cruise with 9 of it's 16 days at sea. The dining room menus often didn't have anything on them that sounded appetizing, even though I'm not picky! Although our dining room waiter, Napoleon, was EXCELLENT, I was hearing a LOT of comments that Princess appears to have severely cut the wait staff as they each seemed to have too many assigned tables to serve and service was extremely slow. We definitely agreed. Our mid-ship balcony cabin smelled weird (like old shoes or dirty clothes or something). Other cruises we've been on, not always on Princess, it seemed like EVERY time you left your room, you would find the room and towels refreshed every time you came back to the cabin. Not on this cruise. Several times our room was only made up once a day, WHILE WE WERE AT DINNER, which was definitely not up to snuff. Also, the power on the wall outlets and to the TV went out TWICE while we were on our cruise and was not fixed until the next DAY. Not awful...just really disappointing. I can't say we hated the cruise or anything, but it this one was definitely a let down, including the excursions which we felt were not properly described. For instance, on the excursion to Vigur Island, we looked forward to seeing the 8,000 puffins on the island, whales and seals, and all the other wildlife as described. They say "sighting of wildlife not guaranteed" on such excursions, but to get to the island to find absolutely no wildlife on it and be told by the tour guide that the puffins ALWAYS leave in early to mid-August and are NEVER there in September, we felt we were really mislead. "Sightings not guaranteed" is a lot different from "you are GUARANTEED absolutely no sightings" are two entirely different situations. On another excursion, we knew there would be walking involved but did not know there would not be an option to stay on the bus. Instead, all of the mostly 60 and over folks were let off in one parking lot and told to meet the bus in "parking lot 2," only to find out later that the walking involved at least two kilometers of walking on steep, rocky path to get to the other parking lot whether you were fit, slower, using a cane, a walker, or even being pushed in a wheelchair. Read Less
Sail Date September 2017
We chose this cruise because of the visit to the North Cape. We always choose the location and then see which cruise company is going there. In this case it was Princess. I cannot fault the itinerary. We stopped at some beautiful ports ... Read More
We chose this cruise because of the visit to the North Cape. We always choose the location and then see which cruise company is going there. In this case it was Princess. I cannot fault the itinerary. We stopped at some beautiful ports and the scenery was stunning. We did our own thing as the cost of the ship's tours were very expensive. At the North Cape we arranged on the internet for a guided tour that took in a fishing village, a visit to a Sami family plus reindeer and we were shown King Crabs. All this with wonderful narration and history of the area. All this for half the price of a ships tour which was unguided and just took you straight to the North Cape. Crown Princess is very tired. Cannot fault the staff who were friendly and helpful, but found the menu choices limited. Our first tender port was a complete disaster but when asked what went wrong, no two answers were the same. Read Less
Sail Date August 2017
Visiting Norway has always been on my bucket list. I am so glad we went. Ship overall: We have travelled with Princess (Ruby and Crown), Carnival (Spirit), MSC (Fantasia), Costa (Deliziosa), P&O (Pacific Dawn), Celebrity ... Read More
Visiting Norway has always been on my bucket list. I am so glad we went. Ship overall: We have travelled with Princess (Ruby and Crown), Carnival (Spirit), MSC (Fantasia), Costa (Deliziosa), P&O (Pacific Dawn), Celebrity (Reflection), Royal Caribbean (Legend of the Seas). One thing we have learned is that, in the end, it's all much of a muchness. And much depends on your own attitude. Keep that song "don't worry, be happy" as your theme song for each trip :) Embarkation: Extremely quick, however there were fingerprints all over the glass table in our mini suite and the promised embarkation champagne was quite late to arrive. I think that our stewart was simply pressed for time - we were one of the first on board and were probably among the first to visit our cabin. Disembarkation: We chose the first group to leave with luggage assistance. We barely made it to the meeting area on time because they actually let us disembark 10 minutes early. Once we got off the ship it took us literally a minute to find our luggage and go outside. There, despite the constant warnings to the contrary by Princess, was a fleet of taxis ready to take us where we needed to go. And then, National Express let us catch an earlier bus to Heathrow. All that time that we allowed ourselves in case of taxi delays, length of time to find luggage and to get off ship was unneeded and we found ourselves at the bus depot 3 hours before our scheduled bus departure. Thank you National Express for letting us get on that earlier bus! Bathroom: I wish I was shorter - at nearly 6 feet tall the shower stream hits my neck and it can be quite awkward when you have dicky knee to bend the knees just enough to get water on my hair. We were saddened to see that Princess has downgraded the suites to those refillable pumps for shampoo, conditioner etc. The bathtub hardware was loose. And the mirror is losing its silver at the base. But at the least the toilet worked well, consistently, for the entire cruise. Sabatini's: Not too bad, but honestly nothing all that special. As others pointed out there is an obvious vibration which can be disconcerting. Crown Grill: Our first visit a couple of days in was very disappointing. I heard that they had new crew who were probably getting used to the new environment. Our second visit towards the end of the cruise was much, much better. Salty Dog: First visit was marvellous. Our second visit, on our last night, was extremely disappointing. The burger, which I requested as cooked medium, was RAW. Yes, raw. Looked cooked on the outside but as soon as you cut in, it was cold and definitely raw. They were happy to replace it, and the replacement was obviously fresh and properly cooked, but it also took half an hour to arrive. We had an appointment in the art gallery which my husband had to quickly run down to move the time. Horizon Cafe: Breakfasts were very boring by the end of the trip. And as a Type 2 diabetic I found them quite challenging. If you can't have bread, or pastries, or pasta, or potato, or fruit, or cereals there's very little left to choose from. I recommend you go down to International Cafe for your coffee. The stuff they serve in Horizon is really not good. Michaelangelo / Da Vinci / Botticelli: This was a mixed bag, with some food being marvellous, some being disappointing. But that's understandable when you consider how many people they have to serve, and how quickly. Getting a table was surprisingly easy, even for us - we're those difficult "table for two" types. Vines Bar: Avoid the sushi. It isn't proper sushi. On my first night a Japanese gentleman was lecturing the wait person - "the rice needs to be more sticky". All it was, was standard boiled rice shaped into sushi shape, and the first night the rice was barely half cooked, squashed together far too much so that it was bullet hard, and ice cold. Stick with the tapas which was much better. Skywalkers Nightclub: we went to the Platinum / Elite "do" that was on most days from 5pm until 7pm. The food served was underwhelming, and somebody needs to teach them how to properly make steak tartare. Mushing the meat up in a mincer with no seasoning isn't it. Just because meat is raw, doesn't make it tartare. That being said, there was a waiter whose name escapes me who had a different puzzle in his pocket every evening. Much fun was had by those of us who tried to solve the darned things :) International Cafe: great for snacks and lunch, and the coffee is best on ship. Just make sure that they toast your choice for long enough otherwise it'll be warm on the outside and cold on the inside. Casino: Didn't visit at all. Crooners: What can I say - I love their martinis. Bingo: They have tablets which automatically check the numbers as they are drawn and immediately tell you how you're going. It made life a lot easier, yes, and you can play more games at a time, but somehow it wasn't as much fun. We only went once. The Shops of Princess: We spent *way* too much (embarrassed grin) Art Gallery and auctions: I am so over Peter Max. Seriously. And Pino. Please, no more Pino. Wouldn't mind seeing more Craig Tracy and Csaba Markus, however. Read Less
Sail Date August 2017
This was a 14 day Med cruise from Southampton, visiting Barcelona, Ajaccio, Rome, Livorno, Genoa, Marseilles and Gibraltar. There were 3 in our party, myself, my disabled husband and my 6 year old son. Outward Journey - We were due ... Read More
This was a 14 day Med cruise from Southampton, visiting Barcelona, Ajaccio, Rome, Livorno, Genoa, Marseilles and Gibraltar. There were 3 in our party, myself, my disabled husband and my 6 year old son. Outward Journey - We were due to fly from Manchester to Southampton the morning of the cruise, but it was explained to us that if we were late for embarkation, we'd have 4 days to kill before picking up the cruise in Barcelona. So we flew down the night before. We stayed in a 4 star city centre hotel that's part of a well known chain. It was pretty tatty and a bit smelly. We were really disappointed with Southampton city centre. We thought that with all the passing cruise traffic, you would see more investment in it, but it felt quite run down. Sadly you really wouldn't want to spend any time there. Embarkation - Lots of queues at embarkation, but the queues moved quickly. They've obviously got this process down to a fine art. Apart from the hand sanitisers! After you go through security and before you board, you're supposed to use one of 3 hand sanitisers. 1 was broken and 2 were empty! We boarded the ship and started wandering about. We didn't read the Princess Patter (their newsletter) beforehand. We got some beers and food at 4 pm and then heard an announcement that our muster drill was at 4.15 - so we had to down everything and run! Room - There were 3 of us in an accessible room. We didn't realise that my son was too young to sleep in the bunkbed. Children have to be 9 and over. As my husband is disabled, it was me who ended up in the bunk bed! This took some getting used to. And then the ceiling over me developed a rattle - it rattled every night, like morse code. It drove me mad! The staff were very quick to try and resolve the matter, but it took some time. It got so bad, that I insisted that we put a z bed between the twin beds and I wore ear plugs at night. There's one accessible power outlet in the room - and it's American. Swimming Pools - The 2 main pools on the Crown Princess on the 15th deck where small and rectangular shaped. The shallow end was 5' 2" and the deep end was 7' 2". We couldn't touch the bottom at either end and still be able to breathe! The pool was so small and packed, that you couldn't swim, you could only doggy paddle, or hold onto the edge. Most people were holding onto the edge! My husband has poor co-ordination, so struggled to doggy paddle (for which you need co-ordination or you'll sink). When my little lad swims, he grabs onto you, but every time he did this, we went under! There were lot of kids jumping and diving into the pool, despite signs saying no jumping or diving. I was concerned that if my little lad got knocked or winded by someone jumping or diving on top of him, he could be knocked to the bottom of the pool. There was no lifeguard. There was a security guard who monitors the pool but it's inconsistent. So we sat around the edge of the pool on sentry duty. The pool at the Pelican kids club was a splash pool for toddlers - it was no good for swimming. Most sunbeds were reserved with towels by 9 am. Kids Club - Before we left, I rang Princess Cruises to see if my 6 year old son could go to the kids club if we went ashore. I was first told that if we went ashore, he would have to come with us. I then received a phone call back from them to say they had given me the wrong information and that my son could go to the kids club if we went ashore. It was just as well, because at some ports if our boy had left the ship with us, he would have been bored stiff. My son is a natural athlete. He's very good at ball sports and is a fast runner. He has tonnes of energy which he needs to burn off. The activities in the Pelican Club for 3-8 years olds were too craft based for him. My boy wanted to run and there was no place for him to run. The running track on the top desk was narrow and comprised one very short loop - it was only wide enough for 1 jogger. It also served as the path for people to walk around the top deck and get from the golf to the basketball court, so realistically it would be difficult to use it for running. The basketball court was very small and full of adults, which my son felt a bit intimidated by. The 6 hole golf course was too sedate for him. And we had no idea how to play croquet! The soft play area in the Pelican club looked like a cage it was that small and really is only meant for toddlers. Horizon Buffet Restaurant - the food was ok, the problem was the seating. Unless you went early or late for breakfast, lunch and dinner, it was nearly impossible to find seating. People were getting very angry and frustrated, milling about with trays of food and no place to sit. The buffet bar has automatic doors at various entry/exit points, which open onto the main pool deck on the 15th floor. This means that if the weather's cold (which it was leaving and returning to Southampton), and the doors are automatically opening, you've got cold air flooding into the buffet bar. On one night in particular, it was freezing. Main Dining Rooms - on average, the food was great. Their menu comprised of set items and others on rotation. The children's menu was a bit disappointing - it was the same 3-4 dishes every night, with no rotation. Although children can eat from the main menu, my little lad wasn't interested. The air conditioning was very effective so bring a light cardigan or jumper. The dining rooms are a bit dated - all dark panelling and swirly carpets. If you do not finish a bottle of wine, they'll label it for you for the following night. The staff were just fabulous. We went Anytime dining. You can reserve a table if you want - you need to do this between 8 am - 9 am each day. We found that we only needed to book a table on formal nights. Entertainment - Freddie Mercury Tribute was fantastic. For most 8 pm shows, people were reserving seats at 7.30 pm. Shops - there were a lot of promotions, particularly in relation to jewellery and especially towards the end of the cruise. Laundering facilities - on most floors, there was a laundry room comprising 2 washing machines, 2 dryers, 2 irons and ironing boards. The washing machines and dryers cost $3 each. Washing power and softener cost $1.50. You present your room card to a token reader in the laundry room and it gets charged to your account. The laundry room got busy on formal nights. Alcohol drinks package - we decided against buying a drinks package. We felt it was expensive bearing in mind that we're not huge drinkers and we were getting off at every port. We bought 2 bottles of wine onto the ship at embarkation. We bought a bottle of wine at dinner every second night. We bought some beers and soft drinks. We had cocktails a couple of times during happy hour (3-4) in the Wheelhouse bar. Tea, coffee, orange juice, apple juice and iced water were free in the 3 dining rooms. Tea, coffee and still lemonade was available all day in the Horizon Buffet Bar. The coffee was on tap - it was ok. At the end of the holiday, we spent 1/4 of what we would have spent with a drinks package. Conclusion - overall we had a great first cruise as a family. Pro's - superb staff, good food, great itinerary Cons - tired decor, pools too deep for young children, not enough sporting activities of kids Would we sail with Princess again? Maybe, not now - there are so many other companies out there that we want to try. Would we sail from Southampton again? No. Warm sunny weather makes our holiday. It was wet, cold and windy for 2 days sailing out and 2 days sailing back and because the weather was cold, we just wanted to be home. Read Less
Sail Date July 2017
The ship needs a good re-fit , dated, in my opinion not enough staff on all departments. Cabin was ok , The Horizan restaurant was never fully opened, walkways closed off leading to long walks to get food, which became bland after ... Read More
The ship needs a good re-fit , dated, in my opinion not enough staff on all departments. Cabin was ok , The Horizan restaurant was never fully opened, walkways closed off leading to long walks to get food, which became bland after having to eat there every day,seating allways seemed full and forget waiter service dinning in the 2 free restaurants unless you want to eat after 19.45 hrs . No restaurant info on tv . No soft drink stations around the ship. Movies under the stars only good if visiting a hot country, not for the Fjords. Entertainments were excellent Overall a very disappointing week on board this ship. The best place for coffee is the International Café served by Lucy , try to avoid the tea and coffee in the Horizan restaurant. The tours arranged by Princess were very expensive, my tip of travelling to the Fjords is to pre book from home. Read Less
Sail Date July 2017
In my opinion, Princess always has the best itineraries. We have done Alaska, Asia, Australia and New Zealand, Norwegian Fjords and Baltic and chosen Princess each time based on the best itinerary. The food is good, not special. Club ... Read More
In my opinion, Princess always has the best itineraries. We have done Alaska, Asia, Australia and New Zealand, Norwegian Fjords and Baltic and chosen Princess each time based on the best itinerary. The food is good, not special. Club Class dining is new and a GREAT addition for those in mid-ship mini-suites. No lines and a slight food upgrade. The entertainment is also good, not great. Good enough to attend and enjoy. We always book mini-suites and they are very nice. We NEVER book the excursions through Princess as they are overpriced and include 50 people on a bus, and you can book small group private tours that are more extensive for literally half price. We have always enjoyed the casino - they have many game tables and a nice variety of choices - plus many many slot machines. I think the fitness center is the best. New updated equipment with lots of classes offered. We took advantage of the sauna and steam roomily at no extra charge. Read Less
Sail Date July 2017
Embarkation good as was disembarkation.Staff as always excellent.Food mostly was good inM.D.R. Buffet lunch was ok. I wanted salads most days and ended up with ham most times as lack of quiche,tuna cold chicken etc etc.Cabin was ok outside ... Read More
Embarkation good as was disembarkation.Staff as always excellent.Food mostly was good inM.D.R. Buffet lunch was ok. I wanted salads most days and ended up with ham most times as lack of quiche,tuna cold chicken etc etc.Cabin was ok outside o/b view.Sailed on Crown few times before so knew my way round. Entertainment--Terry Butcher was good. Jonathon from G4. Was good. Saw both his shows.Robbie Williams lookalike was good bu t only 1 show.Its hard to be positive as tastes vary but really was not impressed.Seen comics before(prob too many cruises) It was the usual rush to the shows and I always feel that the entertainment is centred more around the early sitters as quizzes,game shows usually started at 8 30sh. We did independant tour in St Petersburg and that was excellent.Took princess tour in Poland which was just ok.Went to Gdansk and then onto Soport (not sure of spelling) which was lovely but only had 30 mins so couldn't have a nice stroll on beach. I found that the ship was cold.Have previously spent many a good night in Skywalkers but this time it was just so cold.People were actually hugging the little lamps on the tables,This was a shame as I love dancing but it was so uncomfortable unless you put on a jumper! Would I use princess again. Probably as we are now elite and I enjoy the free internet but am looking more at P O and Celebrity. On the whole it was a good cruise,met some lovely people and the itinerary was what we wanted Read Less
Sail Date July 2017
We cruised on the Emerald last year, and thoroughly enjoyed it. Additionally, Princess give by far the most generous military on board credit, so they are still (just) my favorite line. The date and itinerary fitted, so what's not ... Read More
We cruised on the Emerald last year, and thoroughly enjoyed it. Additionally, Princess give by far the most generous military on board credit, so they are still (just) my favorite line. The date and itinerary fitted, so what's not to like? Well - we realised that 7 days is too short. Apart from the feeling that it's almost over before we've begun, some elements were missing (the choir, Captain's Q&A, talent contest) which we assume there simply was not the time for. We did have a Q&A with snooker player John Virgo, and while he's no Captain he was an amusing speaker and credit to Princess for this initiative. The real purpose of this review though is to praise a tour operator that we did not actually use! We missed out the port of Stavanger due to a passenger medical emergency. There was some on board grumbling about this, but in the end you have to trust the ship's officers to do what they think is best and be thankful that it's not you and yours. We had booked a Stavanger tour with http://www.rodne.no/en/, for nearly £100, and we thought that was lost because we could not of course give the required 3 days notice for a refund. Imagine my joy then when my post-cruise email enquiry was met with "We will make a refund because of the special circumstances that day" - which should be some comfort for future cruisers who worry about booking third party tours. Thanks Rodne! Aside from that, repeating a cruise with a known line means you know what you get, good and bad - but you don't know whether the experience would have been better on another line. This class of ship is by no means modern or flashy, but Princess do try to accommodate passenger needs and on the whole it was a restful experience. Still - P&O, Cunard, Holland America - we saw you on the way and you were the road not taken. Read Less
Sail Date July 2017
7 day cruise to Norway from Southampton, getting on and off the ship was very good, I also enjoyed the evening shows Magic to Do, the Disco Show, the variety show, Jo Little the comedian, and others too, all most entertaining! My cabin ... Read More
7 day cruise to Norway from Southampton, getting on and off the ship was very good, I also enjoyed the evening shows Magic to Do, the Disco Show, the variety show, Jo Little the comedian, and others too, all most entertaining! My cabin steward was excellent too. Though my cabin was very small, I was the only occupant, so it was fine. I would imagine 2 people staying in the cabin might be VERY uncomfortable! I did enjoy the ports too in Norway very much. This ship holds over 3000 passengers, and during the week of the cruise, most of them wandered around aimlessly in groups unsure of where they were going, seemingly always blocking entrances and exits to everywhere on the ship. I did learn out of the over 3000 passengers onboard, only about 700 were Americans. I discovered rude people with no consideration for others come from all over the world apparently. The ship is HUGE and it is a bit of a challenge figuring out where everything is. I ate dinner every night in the Botticelli Dining room. The menu was very limited, with one page remaining the same, and another page with different items, mostly all unhealthy choices with butter or cream, and rather bland and tasteless at the same time, too. My dining companions were all in agreement on how bland most everything was. There were NO healthy options on the menu, and also oddly, no choice of sides (potato, rice, vegetables, etc.) I wonder if this was to encourage people to pay extra for the specialty dining options. Also, after a waiter took my order one night, someone sat down in the empty seat next to me at the table. When the waiter brought over my food, he placed it in front of the passenger who sat down at the empty seat. Not sure what that was about. The dinner buffet on the Horizon deck was actually so much better-each night was a different theme, (Italian, Asian, Indian, etc) with SO much more variety to chose from, and so much tastier too!. I only know this because almost each night BEFORE dining in the dining room, I'd sample some of the buffet items about an hour before, first on deck well aware that the dining room dinners were VERY unsatisfying. Some of the dessert choices though were not bad, and did find some satisfying desserts. One more issue I feel needs to be mentioned here. One evening was the Captain's get together in the Piazza on one of the formal nights. A waiter came around with small bites to eat. I only spotted ONE waiter among the hundreds of passengers gathering in this area. After I sampled something from his tray, I approached him for more, he rudely told me "no" as others had not had any yet. Was the cost of these items coming out of his pocket? I don't think so. I feel that gathering should have been more prepared with more servers, and his behavior was totally unacceptable AND inappropriate. Probably just the ship cutting costs wherever it can, and overcharging for EVERYTHING on the ship that is NOT included. Read Less
Sail Date July 2017
My husband and I wanted to go to Norway, and the price was affordable for us. The staff was very nice, and courteous. The ship was awful. If I could rate this cruise a 2 1/2, I would. We missed one port due to someone getting ill, but ... Read More
My husband and I wanted to go to Norway, and the price was affordable for us. The staff was very nice, and courteous. The ship was awful. If I could rate this cruise a 2 1/2, I would. We missed one port due to someone getting ill, but that could happen to anyone. Our carpet had stains, the toilet plugged up 3 times, the food bland...In fact the food seemed redundant. At times, the chicken was tough and dry. We may choose another cruise with Princess again in the future, however we are going to explore other options. Embarking was a breeze, disembarking was painless. The cruise was very smooth, and we were informed via Captain, as needed. One of the tender's exhaust fumes was disgusting, not sure if that is why my allergies were ignited or not. I would not go on this ship again, unless issues were addressed. Read Less
Sail Date July 2017
I chose this cruise because of the itinerary. The only good thing about the cruise. Trips off the ship were far too expensive. One trip Princess was charging 149 US Dollars and it was done locally for 52 US Dollars. A rather large profit ... Read More
I chose this cruise because of the itinerary. The only good thing about the cruise. Trips off the ship were far too expensive. One trip Princess was charging 149 US Dollars and it was done locally for 52 US Dollars. A rather large profit for Princess! The times of arrival and departure in port was changed from that on itinerary so lost time in some of the ports. Food in food court on deck 16 was awful. Dining room food was ok. I was expecting better. Service in dining room was a bit haphazard. Entertainment was poor in the theatre. The 3 comedians told the same joke only slightly different which I had heard more than twenty years ago. The rest of the entertainment could have been better. I found the ship overall was a bit dated and in need of refurbishing. Some areas were rather shabby. Leather seating in nightclub very worn. Will use a different cruise line next time I want to cruise. Read Less
Sail Date June 2017
My wife wanted to go to the North Cape. North Cape was excellent as were Trondheim , Flaam and Skoldjen . Less impressed with Tromso (closed on Sundays it seems ) and a random island stop by tender. Bergen visit was extremely curtailed ... Read More
My wife wanted to go to the North Cape. North Cape was excellent as were Trondheim , Flaam and Skoldjen . Less impressed with Tromso (closed on Sundays it seems ) and a random island stop by tender. Bergen visit was extremely curtailed due to cautious captain and a spurious tale about just finding out about the 2017 Round the Island race so can't really comment on that one . Set off for Southampton at speed and then flat slow for a while. Liked the Crown Grill a lot : good man that Borko. Good wine selection . Dining Room was fine for breakfast and dinner . Good wine selection (dinner ). Level 15 buffet always seemed like a scrum for a place to sit . Food quality not so good and lukewarm for the most part. Everything seemed stewed and overcooked to me. Lots of recycling and reappearances . Bread pudding several times on offer and always it seemed at breakfast . Some buyer must have got a good deal on a job lot of asparagus and mushrooms along the way. Shows were mixed in quality but you had to get there 30 minutes in advance to secure a seat which didn't seem appropriate. Lift doors seemed very aggressive but perhaps I'm just slowing with age. Read Less
Sail Date June 2017
Had circled this cruise as a possibility when I rcvd the Princess Cruise atlas. Inquired and told all verandas were sold out and thought price was high. Then in a last minute special e-mail I get from Princess price was lowered and then 1 ... Read More
Had circled this cruise as a possibility when I rcvd the Princess Cruise atlas. Inquired and told all verandas were sold out and thought price was high. Then in a last minute special e-mail I get from Princess price was lowered and then 1 week later lowered again. Bked at a good price a partially obstructed cabin on E deck. Knew the Crown in need of work and since was round trip South Hampton would have lots of Brits on board. Out of +3,000 on board about 2,000 were Brits. Thats why I chuckle on comments about American service etc etc. All the nonproduction shows were British slanted, including both comedians(both awful) and tribute show to Robbie Wms. Cabin same size and lay out of veranda cabin without veranda - bed was not over the window as some outside cabins. Steward was good. I always tell them I want cabin serviced early, ice early evening etc. Give a small tip first day of cruise. Left a note if something was needed and he always responded. A few towels were tattered. We are Elite so bar set up was appreciated( if u do not like one of their choices ask to" trade"for your preference) Laundry ws a treat but took 3 days. Wound up washing denimsand other dark items at the $6 launderette. At one time it was free and then $2, at leastcan use cruise card and not sourge around for change. Food was good, a few were very good. We are NOT buffet persons. Ate 1 bkfst and 1 lunch in Horizon court. Both times barely acceptable. Tried pizza once - terrible!! saucetasted liked our canned tomato sauce - no spices,no garlic. It was served hot. Used roomservice for brkfts when we had early tour - chili one day for lunch - tea and cake 1 aft. Everything came as ordered, presented well and on time. We are Elite and had canapes on formal nights - same thing 3 times and nothing special. Liked Vines and International cafe. Did Tea once, nicely presented, nice variety of food. Have done anytime dining for yrs with Princess. Would go to DaVinci around 7:30 and have no wait for shared table. We ask for table for 6 - met nice passengers that way. Ate at sABATINI'S 2x and Crown Grill 1x. We celebrated husband's birthday and ouranniversary there - children sent on board credit to cover the charge. Wine is way overpriced, that's not new. We did pack 2 special bottles for our celebrations. Thought there should be more entertainment in the piazza - on Mexican cruises therewere jugglars, acrobats etc in the afternoon and evening. Such a beautiful space! Daily activities were lacking - why no destination lectureer on exploring the North Pole,or Vikings? Did not book any shore excursions with Princess - way over priced. Used NSB sight(only take PayPal for payment from USA) to book Flam RR since Flam sightwas sold out. Toured in each port independently - took private tours North Cape andSkjolden. Both ports were highlights.. Ice bar at Honning Svag was a hoot. Used Princess air for the guarantee but insisted on non stop flights I wanted not theconnections they tried to sell. Embarkation was best ever - took later time and justwalked off ship with no lining up et. book Flam RR since Flam sight was sold out. Read Less
Sail Date June 2017
Our first ever cruise with Princess - unfortunately it will probably be the last as a result of our overall impression of this ship and the company. Prior to departure, rumours were circulating on social media that the Crown Princess had ... Read More
Our first ever cruise with Princess - unfortunately it will probably be the last as a result of our overall impression of this ship and the company. Prior to departure, rumours were circulating on social media that the Crown Princess had been over-booked and that some passengers were being offered financial inducements to cancel at the last minute. We were not approached by Princess (or our TA), but it was a foretaste of what was to come - a seriously over-crowded sailing on a large ship, where queues and long waits were an everyday occurrence (and irritation). In the interests of balance there were some good points worthy of note before I come on to the bad points:- GOOD POINTS:- - Comfortable cabin: a good bed, slept well with no disturbance from outside. The aircon in the cabin worked well (though we had to leave on the lowest setting to keep cool enough, as we did not have a balcony). - Cabin steward was a very nice young lady who clearly worked hard and took a close interest in making sure we had everything we needed. - The ports we visited were very good / excellent. Even the weather was reasonable considering the high northerly latitudes reached - only one truly wet day (in Tromso). - The specialty dining options we tried (Crown Grill steakhouse and Sabatini Italian) were a very high standard with delicious food and a much more up-market, relaxed atmosphere than the congested main dining rooms. Unfortunately eating here makes a serious dent in your on-board account ($29 surcharge per person per meal). - The sailing was generally smooth or with only moderate motion (though often quite a lot of vibration) and we did not encounter sea-sickness at any point. BAD POINTS:- - "Anytime Dining" arrangements / organisation very restrictive and inflexible. We pre-booked the Anytime Dining option as our personal preference is to eat on our own not with a group of strangers every night. We'd assumed this would be similar to NCL's "Freestyle Dining" concept, but the problem Princess had was operating both Anytime and Traditional Dining models in parallel - it simply doesn't work when the ship is at full occupancy. Anytime diners were treated as second class citizens and either denied access to the dining rooms at certain times, forced to wait 30-40 minutes, or obliged to share with others (as per Traditional Dining). The only ways round this were to book a table at 08:00 am sharp every morning, or pay extra to eat in one of the specialty restaurants. - Breakfast and lunch options very limited. The only table service option for breakfast or lunch was the Botticelli restaurant (which inexplicably stopped operation at 09:00 - unreasonably early for those looking to catch up on some sleep while on holiday). The other two dining rooms (Da Vinci and Michelangelo) remained closed outside of dinner operating hours. The alternative was the hopelessly overcrowded buffet set-up (Horizon Court / Cafe Caribe) which was straight out of a school / works canteen, with plastic (!) plates and glasses and cheap-looking, lukewarm food. Seating was in high demand and people were forced to share whether they wanted to or not (unless you fancied sitting outside in the cold!) Really unacceptable. - Shore excursion cancellation (Flåm). Most spaces on official shore excursions were sold out on-line months in advance including the one we'd booked on the famous Flåm railway. Luckily we thought, we had a confirmed booking for the first such tour of the day. This entailed a very early start and a considerable wait in the Explorer's lounge while we were repeatedly told to wait while the ship completed docking procedures. We were assured there was no reason to worry as "...Princess had paid for the train and it would not leave without us...". After about an hour, a terse announcement came out over the ships' PA that our excursion was CANCELLED. As all subsequent trains were either fully booked (or would not make it back to the ship in time), we were left with a day in Flåm with virtually nothing to do. The shorex staff and the people at the front desk had no idea how to deal with this and simply refused to take our complaint seriously - they could not care less that this advertised highlight of the trip had been cancelled apparently due to an unexpectedly long passage into the fjord approaching Flåm. The tour was of course refunded but Princess stubbornly refused to offer any OBC or recompense of any kind. Tells me all I need to know about their customer service ethos. - Decor and general ambience. So many of the ship's public areas are dark and frankly rather oppressive - an excess of dark wood paneling, subdued lighting and small windows with heavy curtains which limited the opportunities to see the fabulous scenery, especially at mealtimes. It all looked rather dated to our tastes. We eventually discovered that the Adagio Bar and the Skywalkers lounge up top at the back of the ship were good places to curl up with a book or watch the view, but there is no drinks / snack service here during the day. We were even turfed out of these areas on one afternoon due to someone's unannounced "private party". - Poor at-sea activities and "enrichment" options. We were shocked by how bad the entertainment and activities were during our 4 sea days. The main options were bingo / trivia competitions, and sales promotions for art and back / foot pain treatments. None of which interested us remotely. We were hoodwinked into paying $10 each for a "wine-tasting" session which consisted of six small glasses of inferior, nondescript wine (the sort you can buy at Tesco in the UK for a fiver). This was accompanied by an embarrassingly poor commentary by members of staff who clearly knew very little about these wines or wine in general apart from what was written on their script. There was only one guest speaker in two weeks of cruising - Pete Best (the "fifth Beatle", who was interesting enough), no sign at all of Peter Shilton or the Midsommer Festival mentioned in the original pre-departure blurb from Princess. - Overly "Americanised" service / atmosphere. Despite Southampton being the start and finish of the trip it felt that we were cruising out of a US port. Staff had clearly been trained up for the US market: attempts made to remove dinner plates while we were having a short break from eating ("...you still working on that?"), coffee repeatedly offered at the same time as dessert, port info sheets bearing contact details of the US embassy in Norway (but not equivalent info for UK, Australian, Japanese guests) etc etc. Read Less
Sail Date June 2017
We chose this cruise because of the Itinerary to the Baltics and because Crown Princess was our first cruise ship just after her Launch in 2006. We sailed in Jan 2007. Sadly the Crown has slipped badly. The ship is in desperate need ... Read More
We chose this cruise because of the Itinerary to the Baltics and because Crown Princess was our first cruise ship just after her Launch in 2006. We sailed in Jan 2007. Sadly the Crown has slipped badly. The ship is in desperate need of a major refit and has seemingly hardly been touched since we set sail on her, and what few things have been changed are for the worse. For example our favourite bar - The Wheelhouse Bar has been partly transformed into a so called English Gastro Pub and it is a shambles. They have effectively destroyed the Wheelhouse bar in a quest for more money. The Theatre, Explorers, Club Fusion are all desperately in need of a major makeover. We ate in Bottocelli Dining Room on Fixed dining. Here food was good and well presented, hot and tasty, although service was at times slow owing to an apparent lack of staff with different second waiters being deployed to our table on a regular basis. The Horizon Buffet is to put it mildly a shambles. Cold plastic plates often issued out and at both breakfast and lunch food was often tepid. Even on sea days some server outlets were not open putting pressure on other server points. Entertainment was distinctly average. Only one guest speaker - James Cosmo of Games of Thrones Fame, a comedian, magician, female comedienne - Joe Little who sometimes struggled to keep her audience, a Superb Freddie Mercury Tribute from Steve Larkin, a female singer - Leanne Mitchell - first winner of The Voice and the Theatre Company singers and Dancers who were very good, however remember this was dispersed over 14 days. Other than quizzes it was more or less up to passengers to entertain crew with Karaoke. Bar prices were very high and then to add insult to injury a 15% surcharge was automatically added to all bar purchases. A disgrace. We purchased 2 photographs and were astonished to be charged $50 for 2 medium sixed portraits. We only did one ship tour - 2 days in St Petersburg. The tour was excellent but heavy going with lots of Churches, Museums, Palaces visited. On more than one occasion the port adviser gave out misleading and in fact incorrect information, presumably to get more people on ships tours. This was Gdynia for Gdansk. She stated that their were few taxis, no shuttle bus and no hop on hop off bus and also intimated that Gdynia was a boring town with little to recommend, We exited the port on foot to be met by a barrage of taxi drivers, Hop on bus Ticket Sellers and a Shuttle Bus service to town. We decided to walk into town which we accomplished in 30 minutes to be met by a delightfully pretty promenade with old ship including a Navy Destroyer, Spanish Type Galleon as well as other pleasure boats, a parade of Souvenir shops, a delightful beach, Big Wheel, an Aquarium as well as bars, cafeterias, restaurants and a host of shops. To sum up - a good cruise and a good ship that needs a lot of TLC and money to bring it back to her best - seats are in many areas dirty and worn. Read Less
Sail Date June 2017
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of ... Read More
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of draws had all odd knobs as handles and some draws were almost impossible to open, the balcony was covered in paint splashes and the blue plastic floor was sticking up in places. The Staff were extremely friendly and helpfull, plenty of room to move around all areas with my electric scooter, but had to be carefull with the lift doors as they shut very quickly catching many passengers out. The Entertainment was hit and miss some very good others below average. Hozion court buffet was the biggest let down the food was not paticulaly hot and by the time you had chosen all and return to the tables is warm maybe Luke warm at best.Desserts were the same most days occasionally a fruit crumble appeared but that ran out quite quickly and was replaced by bread pudding every time. Room service was fairly good when they managed to get the order right. Ports of call were very efficient but the chose of accessible travel options offered on the advertised princess excursions were very very poor. However princess cruises managed to meet our needs with alternative vehicles . Crown princess is in need of a upgrade refit . We have booked another cruise on the Sapphire Princess as we enjoy the freedom the ships give to the disabled,fingers crossed it is in better condition. Read Less
Sail Date June 2017
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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