2,072 Princess Crown Princess Cruise Reviews

My cruise experience aboard the Crown Princess was not relaxing at all and I am disappointed with Princess Cruises. I have been on many cruises and I have to say that this was the worst cruise I have ever taken. It has shaken my faith in ... Read More
My cruise experience aboard the Crown Princess was not relaxing at all and I am disappointed with Princess Cruises. I have been on many cruises and I have to say that this was the worst cruise I have ever taken. It has shaken my faith in Princess. It was not one thing thing that went wrong but many. First, our departure was delayed due to virus cleaning and we could not even board the ship until 6:30 p.m. The boarding process was disorganized and took aver an hour. The check in staff were not very friendly and we were told that our rooms were still not ready at the time of boarding. Once on board dinner was very rushed in the dining room due to the fact that the muster drill took place at 9:30 p.m. When we did go to our room after the drill we found trash on the floor and in the closet from the prior guest! There were also many stains on the carpet and the room did not look or feel very clean. We were very upset to find out that due to the delayed departure the show for the first night was canceled. I wish I could say that the cruise got better the next day but it did not. The ship seemed very crowded and there were lines everywhere. We waited over an hour to go to afternoon tea, thirty minutes for pizza on deck and we even had to wait at the Crown Grill with reservations for dinner. The host at the Crown Grill was very rude to me as well. We arrived at the Grill about three minutes before our reservation and were told we would have to come back in three minutes! The next day we had a problem with the toilet in our cabin. It was making a loud banging noise and would not flush at all. I called guest services to report the issue and have it fixed. I phoned guest services three different times in the next few hours and no one ever answered the phone! With no working toilet and no answer or help from guest service I walked to the desk to report the issue. After waiting in line for thirty minutes I was able to ask to get the toilet fixed. When we arrived back in the cabin after dinner the toilet was working again but there was dirty toilet water left on the bathroom floor! The crew on the Crown Princess don't seem to care about guest service at all and that is truly disappointing. The disembarkation process on this cruise was very, very slow. We waited in a long line to get off the ship and then in another long line in the terminal. The entire process took about two hours. This was yet another disappointing part of our Crown Princess cruise. I have loved cruising with Princess in the past but after this cruise I am not sure when I will cruise again with Princess. I did not feel as if I was a valued Princess guest on this cruise and that was the most disappointing part of my whole experience.   Read Less
Sail Date January 2015
Hello, I am normally not a complainer as I do understand things can go wrong here and there however....the problems just never stopped. I'm going to list below some of the problems we had last week on our cruise. 1) In the buffet ... Read More
Hello, I am normally not a complainer as I do understand things can go wrong here and there however....the problems just never stopped. I'm going to list below some of the problems we had last week on our cruise. 1) In the buffet when we asked for hot water we got a cup of yellow water. We showed someone and they brought us new cups. Again, the water was yellow (you think he would have checked it out first, (I have a picture). When we commented he said, "Thats how hot water looks". 2) We were never told that the rooms only get cleaned if we put the signs in the door. Thats fine but perhaps we should have been told that. Dirty glasses weren't taken out unless we asked. New ones were not replaced unless we asked. When the soap bar was used up it wasn't replaced until I asked. 3) Toilets didn't work one morning. 4) Toilets overflowed in another area of the ship. 5) There were two fires on the ship. 6) While in Cabo another tender crashed into our tender. No one said a word. Not sorry, not all is ok no holes or anything. Not even a, "is everyone ok". Sad! This of course got everyone talking about how bad this ship was. We didn't hear one positive comment. 7) Three nights in a row we had a gas/hydraulic fluid smell in our rooms. We called about it and we were told, "oh yes its routine". what that means I have no idea. We had to leave our hall doors open and go out on the balcony (in the cold) for two hours). We also had to leave the balcony door open all night (for two of the three). I ended up on the morning after the third night with a migraine (thanks). 8) In the buffet we had to ask for something to drink but then on one EVER came back to ask if we wanted more. 9) Room service is a HUGE joke. We tried and tried so many times and we were on hold for over 30 minutes, we got, "timed out" several times and had to call back. when I said something I was told that, "its a holiday cruise so the kids are all ordering room service". Ok I call BS. We always cruise on holidays because I am a teacher and we NEVER have had this problem. 10) Anytime Dining-this is the biggest joke ever.. Because we signed up late for the cruise you guys told us we HAD to do anytime. The first day was a wash because of boarding the ship so late and the life raft drill. Sun. I went down to the dining hall after breakfast to make my reservations and was told you only do it via phone. I went up to the room and was put on hold for 25 minutes... too late no more reservations. I was told my options were to go to the buffet, pay extra in a speciality restaurant, or wait until after nine but that I most likely wouldn't get in (six people are too many to reserve for). Mon. no room so we paid for the Grill. Tues. after being on hold 40 minutes , no room. Again I was told what my options were. Wed. two of us waited on the line for over 30 minutes and... what a shock... nothing. I was a little miffed by now so I went down to the desk. Wow, imagine my surprise when Guilia was able to make us some reservations for 7:30. Thurs. AGAIN, 40 minutes later, no room!! This was NOT going to happen on Thanksgiving. I HAD to march downstairs AGAIN and she was able to get us in at 7:30 ( huh 7:30 each time, seems a little strange to me). Fri. FINALLY after 30 minutes... NO PROBLEM. Now in each of the THREE cases above there was plenty of open tables (yes even on Thanksgiving). Here's another problem, we had to pay tips for all of the dining staff like everyone else on the ship however we were denied access to the dining hall four nights and paid EXTRA just so we wouldn't have to eat in the buffet again (doesn't seem so fair).   Read Less
Sail Date November 2014
While researching cruises, I noticed that many reviews that are less than positive are overcome by a litany of responses attempting to defend the line and/or ship. I'm not sure what it is about cruising culture, but people don't ... Read More
While researching cruises, I noticed that many reviews that are less than positive are overcome by a litany of responses attempting to defend the line and/or ship. I'm not sure what it is about cruising culture, but people don't like to hear bad things about their beloved cruise lines. After the experience that I had, I feel compelled to come here and share my experience. About two weeks before we left, I came across an article titled "Month-Long Poop Cruise Finally Docks, Promptly Picks Up New Victims" (http://gawker.com/month-long-poop-cruise-finally-docks-promptly-picks-up-1659472459) This would be our ship, the Crown Princess. I kind of chuckled about that, knowing that I wouldn't normally go on such a cruise, but we had a decent sized group going and it was for Thanksgiving. We also had non-refundable airline tickets. We pressed on. I had, at first, considered writing a lengthy review, but then it would go unread. With that, I'm instead opting to share some general points about my experience: 1. The staff was miserable - They were burned out, overworked and bitter. The majority of them were rude and not helpful. After spending all of their rare free time over the past six weeks battling Norovirus, it's hard to blame them, but then I paid for a different experience. None of them were from the U.S. and many had trouble with English. I do not have a positive impression about any of the staff. 2. The food was terrible - I'm being completely honest when I say that the Walnut Creek, CA Kaiser Hospital serves food an order of magnitude better than anything on this ship. The Crown Grill was decent, but everything else was just crap. I get that a lot of people with limited dining experience enjoy the food, as will those trying to stuff as many cheap calories into their faces as possible, but it's not for me. 3. Drinks were bad - If you could get a drink, it wasn't good. Most of what we got was sugary and sweet. I ordered a Sidecar as a test and, sure enough, it was water. I asked the bartender about it and he named sweet and sour as one of the ingredients. I told him that sweet and sour has no place in a Sidecar and he argued with me. They clearly don't know how to tend bar. Wine lists were anemic, at best, and indicative of the class of patrons being served. 4. Elevators were awful - 5+ minute wait for elevators only to be met by a sardine can stuffed with people. Kids made it worse toward the end by calling every elevator on every floor and pushing every button in the elevator. This effectively shut down service. 5. No room service - It was impossible to reach room service at any point during our 7 day cruise. My children were in isolation and that was their primary source of sustenance. Not good. 6. Norovirus - My children contracted Norovirus and the ship's lack of response was disgusting. There was massive contamination and I couldn't get anyone to come help. This definitely had an affect on other passengers. Out of eight people in our group, five us us became infected despite bleach wiping absolutely everything several times per day and carrying hand sanitizer in our pockets. We probably went through a quart of hand sanitizer. No one is cleaner than our family. 7. No Sleep - Forget about sleep. Between the two fire alarms and the blabber mouth captain, there was little opportunity for uninterrupted sleep. Never again. Like I said, I know that a lot of you love to cruise and think that the experience is amazing. I disagree, and that's my opinion. Apart from the bitter crew, the food stood out as just being awful. I have never been served worse food and, having been in the military, that's saying a lot. In summary, you couldn't get me on another cruise for any amount of money.   Read Less
Sail Date November 2014
My wife and I arrived early for departure only to find that we would not be allowed to board for 6 hours because the ship needed to be disinfected. We received a free ride to downtown Long Beach, so for 6 hours we ate and drank on our own ... Read More
My wife and I arrived early for departure only to find that we would not be allowed to board for 6 hours because the ship needed to be disinfected. We received a free ride to downtown Long Beach, so for 6 hours we ate and drank on our own dime. When it was time to board buses for the return to the ship we were yelled at by a Princess employee named Nick (a person who has no reason to be around paying passengers). Once we got into the terminal it took Princess another hour and a half to get us on board. Roughly 7 and half hours after our scheduled boarding time. I can honestly say that out of the 6 Princess cruises we have taken, this was far and away the worst. I am of the understanding that this crew had been at sea for 28 days and then had to disinfect the ship, but there was no excuse for the overall performance of the crew. My wife saw crew members yelling at each other in front of passengers. Crew members walked past trash on the floors such as plates, glasses and pieces of paper. I am not saying that Princess is horrible because as I said we have taken 6 cruises on Princess and I should compliment those individuals who went out of their way. A young lady named Emily who worked in Long Beach and helped get people on board the buses to return to the ship in the beginning (She made Nick rather irrelevant and in fact made passengers laugh). I would also thank the Art Team, Aiste Butrue, Jana Babouder-Matta and Georg Straub. These individuals were all very professional. The rest of the crew that comes in contact with passengers I would give them a "D" grade. Read Less
Sail Date November 2014
I have cruised more than 25 times, and by far this was the worst cruise I have experienced. I will however, start the the good. Food in the dining room was very, very good. Service IN THE DINNING ROOM was also very good. Now the the ... Read More
I have cruised more than 25 times, and by far this was the worst cruise I have experienced. I will however, start the the good. Food in the dining room was very, very good. Service IN THE DINNING ROOM was also very good. Now the the bad. This ship had many NEW crew who had no idea what they were doing. Our cabin steward had way too many rooms to clean, and ours was never thoroughly cleaned. Often the surfaces were left untouched by him and dirty glasses and dishes were not removed. The results of this may have been at least part of the cause of the Noro virus that became prevalent on the ship during the last week of the cruise (My wife and I were unaffected by the virus, thankfully). Buffet food was not labeled properly, tasted generic, and severely lacking variety. After trying the Buffet a few times we resorted to room service, which had a limited menu, but the food was of a much higher quality and tasted very good. Also forget the grill at the pool.....food always tasted burnt....they never cleaned the grill regularly so everything had burt food stuck to it. Lines, lines everywhere.....way too many people for the services available. Disorganization everywhere. Front desk always gave you a smile and did nothing....only way we got results was to seek out an officer and explain the problem, and mention the front desk was already contacted with no results. Internet....I totally understand about SLOW internet....for the first week it worked as normal ... slow ...but eventually you got your e mail downloaded or got into the website needed and finished business....Then after we left Hawaii things went downhill fast.....for the last 7 days of the cruise, I was NEVER able to get in websites, usually took 20 + minutes to download a couple of e mails if at all. We left the ship giving up about 500 minutes that were useless.....Not cheap either. The gym had very limited equipment, with the exception of treadmills....lots of them, but half you could not use before 9 AM....it would disturb the cabins below.....the wait time for some of the equipment was as much as 40 minutes, and of course depended on how many were lined up and waiting. The other issue was there were no sign up sheets, so there were often problems with who was waiting first etc...we finally went to the head officer in charge of the dept. and explained the problem and a sign up sheet was finally implemented. Of course that did not change the wait times but did eliminate the discourse at the gym. That took about 10 days. Also the Gym does not open until 7:00 AM So it is our opinion that Princess cruise lines perhaps does not have it together enough, so we will look elsewhere for cruise deals.   Read Less
Sail Date October 2014
When you pay the money for cruise to Alaska, supposedly cruise of a lifetime, I was very disappointed. First, the regular stateroom, with balcony is too small. You must get a larger room. If you have beds put together, that leaves a ... Read More
When you pay the money for cruise to Alaska, supposedly cruise of a lifetime, I was very disappointed. First, the regular stateroom, with balcony is too small. You must get a larger room. If you have beds put together, that leaves a one-way walking path thru the room. Second, bathroom is miniature sized. You walk in, turn around and walk out. To take a shower you do a 360. Don't bother to take your own bar of soap, it will never stay place in soap dish. Every day you will have to bend over and pick up off the shower floor. Third, the bathroom continuously had a urine odor. Morning, after steward came to tidy room and evening. NEVER went away. Other guest o our floor had the same complaint. Seven days of smelling urine. Very disappointed with the dining room menu. Nothing I can brag about or say, you have to have this. Same with dessert menu. Several years ago I took Carnival to the Caribbean. To this date I remember the chocolate molton cake. No dessert on Crown Princess compares to that. The gelato, that you have to pay dollars for is fantastic and delicious. Why isn't that on the dessert menu? Fourth, very disappointed that Princess doesn't care if you are disappointed in their product. We extended our trip to the Princess Wilderness Lodge in Denali. Somehow we got a handicap room. I wouldn't put a handicap or non handicap guest In this room. Management is not aware of the mattress in this room. You see, the mattress is about six inches from the floor, on top of a thin slat. They say this is a handicap room but the shower, bathtub is a regular bathtub, not walk-in or Roll-in for someone In a wheelchair. Princess didn't care that two adults, non handicap, six feet tall were their guests in this room. The mattresses is smaller than a full size mattress. They don't even have sheets to properly fit this mattresses. Pitiful. Light comes in under the door. You know in July, Alaska only sees about 4-5 hours of darkness. We had to place the bed comforter on the floor and door frame to block out light. But we had nothing to block the light coming from the top and bottom of the window and curtains. Non-handicap rooms or regular rooms have king size beds and box coverings over window treatments. In other words, a king size mattress and and your room is dark when you want to go to sleep. Princess didn't care to compensate us for staying in this condition. BE SMART and DON'T BOOK With PRINCESS.   Read Less
Sail Date July 2014
Pro's---arrival, disembarkation excellent. Entertainment very good. That is where good stopped! Food, atrocious. Princess should be ashamed. Built in gratuity for service staff is a disservice for customers. Many are not ... Read More
Pro's---arrival, disembarkation excellent. Entertainment very good. That is where good stopped! Food, atrocious. Princess should be ashamed. Built in gratuity for service staff is a disservice for customers. Many are not motivated---good service is marginal at best. Stateroom was filthy and had to repeatedly call senior staff to get service. Alaska was beautiful; but this experience with Princess ruined the vacation. Never Princess again. Hard to believe health department gives them a passing grade. Constant upselling on everything, including Princess business partners (stores---especially jewelry stores in EACH PORT). What a hustle!!!!!   Read Less
Sail Date June 2014
There were four of us in our party, my husand & I and our very good friends. I will not repeat the horror story of us waiting to board. Princess gave us tickets for water and chips as a way to soothe things over. We had been on a RCCL ... Read More
There were four of us in our party, my husand & I and our very good friends. I will not repeat the horror story of us waiting to board. Princess gave us tickets for water and chips as a way to soothe things over. We had been on a RCCL cruise and they sent us to a zoo in Miami and paid for our lunch while the ship was being cleaned. We had a balcony on the Lido deck. We had one cabin steward and our friends had a different one. Our cabin steward was great, his name was Angel who was always available to us. Our friend’s steward barely acknowledged them as we walked past her. We never saw anyone cleaning. On RCCL they are cleaning round the clock. We were so annoyed by this we went to the Purser’s desk to ask if they had small containers of Purell to hand out to the passengers, we were told that they did not and the ship was being cleaned, we asked when because we had not seen any indication of anything being cleaned. We were told by the not so friendly girl at the desk that there were specific hours. Since the weather was cool and you really couldn’t spend time out by the pools we were inside the ship quite a bit and WE NEVER SAW anyone cleaning. We told her that was unacceptable for Princess to not be doing whatever they could to clean the ship. She did ask our cabin numbers but we never heard anything from anyone about our dissatisfaction of the cruise. We all spend a lot of money to go on these cruises and the least Princess can do is to make sure that we have a great vacation and not have to worry about being sick. Fortunately no one in our party got sick. We did not appreciate the nightly announcement by the Captain during our dinner detailing the symptoms of the sickness. We also found the crew was not overly friendly. We found the cruise to be boring. The entertainment was terrible. We have never been on a cruise when the broadway type show was less than 30 minutes long. There was not a lot to do on this ship. We spoke to many others who all felt the same way. When we left the ship and were on the way to our hotel, another couple was in the van and the woman asked us “Was this not the worse cruise you have ever been on?” and we had to agree with her. We have cruised Princess before and always had a good time but I think that we will stick with RCCL where we always have a good time and they take care of their passengers to the best that they can. When a ship comes back to port sick, the cruise line should completely sanitize the ship from top to bottom before allowing the next passengers to board. Apparently Princess does not believe in this. Read Less
Sail Date April 2014
We were on the Crown Princess and the Coastal 4/5 thru 4/12 and invited guests to join us for their first cruise, what a mistake! First, We arrive at the dock, we were met by a person from Princess telling us to leave and come back in 3-4 ... Read More
We were on the Crown Princess and the Coastal 4/5 thru 4/12 and invited guests to join us for their first cruise, what a mistake! First, We arrive at the dock, we were met by a person from Princess telling us to leave and come back in 3-4 hours as there was a problem with the ship, but it was being corrected and we could check our bags, and we would be loading in 3-4 hours and we would be told at that time what the problem was . My Wife and our friends stayed as I went to go get lunch and bring it back as we were not going to board for hours. When I got back, I was informed they were boarding...we proceeded to check in we told to wait in the waiting area before the metal detectors. As we sat and waited we were then told the Fire Dept says the building is beyond capacity and to leave! We stayed, then later they started calling groups, not 1 then 2 then 3, but rather groups 1-7. A mad rush of pushing and shoving! Then they call groups 8-12 (we were 10) we were pushed and shoved thru and told FASTER FASTER!. Once on the ship were were told the ship was having a Norovirus issue! I have a a non contagious autoimmune disease and this would have been very helpful to know BEFORE I came on board not after. Once we made it to our room we were told to go to the muster station for the drill. All but one of the elevators were reserved for luggage and our friends, one of which uses a cane and my Wife who has bad knees were told they had to use the stairs, if they had a problem call the front desk so we were herded down the stairs to station A. After we made it back to our room, we found our luggage 50ft down the hallway. Things continued to be "off" with this Ship. On Monday, were given a paper to fill out regarding disembarkation information, rather early in the cruise I would say! While watching Movies under the Stars the film ended 15 min before the end of the film, no explanation, they just shut it off. On Tuesday, our friends, whom we invited to join us , ordered coffee on the deck, when the person brought it he reached for the tray, the server told him "is this your first cruise?" he said yes, we are here with friends, the server then told him "perhaps your friend should teach you proper etiquette"! We told them this was NOT like our previous cruises on Princess. One other significant problem was when we went to the Trident grill to grab a burger as the food in the restaurants was bland, and the buffet food was uneatable, when I had ordered, the cook finished my order then took my Wife's and started preparing hers, after 10 minutes of waiting for condiments (we were not allowed to do it yourself due to the virus outbreak) my Wife asked if he could serve me, he then put up his hand to her in a "stop" motion, the stomped off. We walked away but did find a person on deck to report it to. On a lighter note, when we were in Port at Ensenada, we walked to the little market on the shore where the Celebrity ship was docked, the store keepers were wearing masks, one of the Celebrity passengers said, they are wearing masks because of those people on that other ship, that gave us a nice feeling. Friday night in our room my Wife started feeling sick, but did not say anything because we were getting off the ship at 0800 and figured it was nothing. They the dropped off a questionnaire asking were we had ate for the past week, only half the form was missing. The next morning my Wife went to the urgent care, yup, she has what they believe to be Norovirus, so she is now off work for at least a week and I have it now as well This was our third Princess cruise, and this crew seemed to just be annoyed about being there. I contacted Princess and was sent a form letter that made no sense stating they were glad everything went well ! I then called the corporate number and was told I could complain but it would do no good. We will NEVER go on the Crown again, and with the response from Princess's corporate may look for a new cruise line Read Less
Sail Date April 2014
My husband, 96 yr old father and I just returned from a 7 day California Coastal cruise on the Crown Princess. This was the single most miserable experience I have ever had aboard a ship. It began at the Port in LA. We arrived at 12 noon ... Read More
My husband, 96 yr old father and I just returned from a 7 day California Coastal cruise on the Crown Princess. This was the single most miserable experience I have ever had aboard a ship. It began at the Port in LA. We arrived at 12 noon and were abruptly informed by the luggage handler that no one was being allowed on board for three hours, until 3pm. That a bus could take us to shops and we could buy food, but my father was unable to tackle that, and we would have lost our place so we were compelled to wait without explanation in the cold for 2 hours, with no food or drink and my father freezing. As we waited we did talk with a woman who had just gotten off the ship. She said that they had just returned from a 49 day cruise around South America, and that more that 600 people had the Norovirus. She said that it was quite a problem and that there were still 300 sick when they left Chili. Our stress levels increased. As we waited in the cold we tried continuously to get information from the Princess port staff, no one would confirm or deny anything. As the crowd grow there was pushing, frustration and anger among the waiting passengers. After 2 hours we were finally let into the port building. The port staff was rude and not accommodating. One particularly aggressive and nasty Princess port employee, Gloria, refusing to let both my husband and I to stay with my aged father. During that time we were told without explanation that the ship was being "sanitized". We were less than thrilled to know that we were about to get on a ship that had clearly had problems. My father required a wheel chair assistance to board. Per the Port, Princess decided to board all wheel chair passengers last. So we sat for another hour before were permitted on the ship. As we watched group after group board my father became so angry that I feared he would have heart attack. The cruise left more than an hour late and due to the required safety meeting we were forced to miss our 5:30 assigned dinner seating. The restaurant manager of the DeVinci dining room saw fit to have my 96 yr old father stand for over 45 minutes because we missed our seating stating that he had no tables. When we were finally seated I counted 22 empty tables. As we waited I made my first of several complaints to the Pursers desk where all I said fell upon deaf ears. Interestingly all the passengers I talked with had similar experience in that he staff at the Pursers desk was unaccommodating, ineffective, basically useless! We continually asked for information regarding the status of the health ship and no employee seemed to know anything. By the time we reached our first port, San Francisco, it was reported in the local news there that there were already 37 sick passengers (and crew) with Norovirus. That number nearly tripled by the time we hit our 3rd port, San Diego. Among other unpleasant things the Captain saw fit to make nighty loud speaker announcements containing the words diarrhea and vomiting literally just as we were being served our dinner. Those were two words I wished never to hear at meal time, thus more stress. In an effort to curb the spread of the disease Princes did not permit self service in the buffet, which was fine except they were grossly understaffed to serve the food which caused long lines, confusion and lots of people gathering around exposed food, more stress. In addition, the person that the entrance of the Horizon Court did not see that all were using the hand sanitizer, she just handed out plates so HOT that they were difficult to hold which was almost painful. Room service turned out not to be an option as there were many times they did not even answer the phone due to high volumes. There were special cleaning carts on our deck with masked attendants who had large bright red plastic bags which made it clear that we were in a contaminated area. There were other announcements daily reminding people not to touch the elevator buttons, handrails or anything else and to wash hands...day after day. It was like being 12 yrs old all over again, except as a captive. As the cruise progressed passengers became leery of each other, staff became more and more stressed, and some activities suspended. No one was happy about having to gather in large groups anywhere. Everyone was concerned that they would be next to catch this very unpleasant thing. This had become beyond stressful! We were told by some passengers that chose to get off the ship early that they were charged $300 per person and had to pay their own way back to LA. After one of several complaints Fidel at the Pursers desk sent a plate of chocolate dipped strawberries as compensation, what a joke considering that this trip cost several thousand dollars. While in port I reached out to Princess several times on the phone, the internet and on the ship and have had NO RESPONSE. IF my father had gotten this thing it could have killed him, believe me that was a constant fear! To me the bottom line is that Princess knew this ship had a problem well before it reached LA. Princess should have offered us a choice as to whether or not we wanted to be on this ship. This was a miserable and pathetic experience that was supposed to be the cruise of a lifetime and it has taken us two days to decompress from the stress. This has left me never wanting to get on a ship again. Thousands of dollars were paid to basically be held hostage and treated poorly by Princess! "Escape Completely", that's their promise, the reality is that all we wanted to do was escape...FROM PRINCESS! From my prospective Princess owes us financial compensation, for one miserable experience!!! Read Less
Sail Date April 2014
My husband and I have cruised with Princess many, many times without issue. This is NOT a similar story. It all started when we boarded and were getting our beverage packages. They have a new full service bar package that allows you to ... Read More
My husband and I have cruised with Princess many, many times without issue. This is NOT a similar story. It all started when we boarded and were getting our beverage packages. They have a new full service bar package that allows you to drink unlimited soda, coffee, mocktails and cocktails for $50 per day. Great deal right? Wrong! My husband cannot drink alcohol, but I do. I wanted the package but he didn't since he drinks water juice and an occasional coffee. So when I got to get the drink package for myself, I am told that both of us have to get it since we are in the same room. Really?!?! Almost $800 for drinks for a week for one person since the other didn't drink. So I politely passed and decided that I'd just take my chances paying per drink. It was a good thing too because not was single drink was made like the ones before. This was for the duration of the cruise. Even sending them back and having them remade didn't help. I ended up going over to the bar to show the "Bartender" how to make a Long Island Iced Tea! What a joke! Then let's talk about the times that I ordered a drink and it never showed up. This happened on numerous occasions. Now lets talk about the "Fine Dining". We were supposed to have the same head waiter for the whole trip. We ended up having three of them, because the one we were supposed to have was chosen for special projects. I guess no one else was competent enough to handle those tasks. Portions were small, warm, and mediocre at best. Another disappointment was the excursions. I paid $50 for a tour through an ice bar in St. Thomas. This was nothing more than walking through a giant meat-locker with some ice carvings. But that was nothing compared to the excursion my husband and his friend went on...they paid $220 for a dune buggy ride on the beach. What they got was a golf cart ride in the ghetto of the Turks. At one point they were even told to stop their vehicles and get out to follow this guy up a hill. Everyone thought that they were going to be robbed and shot. That wasn't the case thank heavens, but still $220 for a golf cart ride? How could Princess Cruises promote these types of businesses? We tried to get our money back for the joke of a dune buggy ride, but they wanted to fight and argue saying that no one else had complained. Probably because everyone was terrified after taking the ride through the ghetto and being told to get out and walk up a hill where they thought they'd die... Lastly let's talk about their final billing. I was overcharged for so much that I can now see how they make their money. Remember the drinks I never received? I was billed for them...but thankfully never signed for them so they took them off. But also, I always drank long Island Iced Teas...how come they were charged differently? One time they were $9 then the next time they were $5.50. I went to the spa one port day (which is cheaper that the sea days), you guessed it...overcharged. I even showed them where I booked on line the price I was given. They tried to argue that at the time I was in the spa, the ship wasn't in port yet! I asked for a manager and of course there isn't one. Long story short, I got the bad charges reversed. But just imagine the amount of money they take in due to "billing errors". The three other couples in our party experienced the same so I know it wasn't just my husband and I. Read Less
Sail Date January 2014
Let me say that I would have given this review 4 stars if the air con in my cabin worked. Pros Cabin, dining and public area staff. Food in Dinning room. Room service staff. The officers from UK. Cons No Air conditioning in D405 ... Read More
Let me say that I would have given this review 4 stars if the air con in my cabin worked. Pros Cabin, dining and public area staff. Food in Dinning room. Room service staff. The officers from UK. Cons No Air conditioning in D405 (temperature in excess of 26 degrees on a cold day) Queues everywhere -get on/off ship in ports,Horizon court (would be better if all sides were open at once?) The Deputy Maitre D' who needs to go on a course to say yes to customers. The Spa (followed by the Gym manager) Manager who told my wife to get off the only rowing machine in front of everyone. The Spa and Gym manager who did not know where the signs are in the Gym? This was corrected after we informed the ship. The ship looks battered and bruised next to other ships in port. This was a 2 week back to back cruise - the first week it was full of older and aggressive people, some seem to be trying to run people over deliberately in corridors and lifts. The second week it was full of younger people from colleges and schools. There was a lot of extra staff for the second week compared with the first. The cabin was fine apart for the fact the air-con did not work properly. It was in excess of 26 c most of the time .We were given a fan in the second week which was very noisy as the engineer told us he could do nothing.Almost all our neighbours had similar issues .The balcony is not covered and makes it unusable in sunny weather as it is too hot and the sun is almost blinding.Our toilet over flowed one night while we were out and it took them 6 hours to fix it ! I would never book this cabin or this deck ever again. Read Less
Sail Date December 2013
I am disappointed in Princess Cruises. I sailed previously and had a wonderful experience only to return to poor service and uncomfortable conditions. Our cabin air conditioning was not working properly, three visits from a technician with ... Read More
I am disappointed in Princess Cruises. I sailed previously and had a wonderful experience only to return to poor service and uncomfortable conditions. Our cabin air conditioning was not working properly, three visits from a technician with no resolution. The dining staff was ok, some were excellent and some were poor. This is a reflection of their leadership not demanding better standards and allowing poor service to prevail. The customer service staff, while feigning genuine concern only copied down notes to pass them along to a nebulous black hole with no serious resolution. We did have a very poor experience at the Sabatini dining room, the management did cover our meal relieving us of the charge, but why did we have to suffer poor service in the first place? To top it all off, the staff was unable to process our airline reservations and bag check as promised. I had to call the front desk at 11:30pm to follow up at which time the staff finally realized it had to change our disembarkation group. Exasperating!! The icing on the cake, the cruise staff had my party pulled by U.S. Customs for a hand search of our luggage. The message: if you complain the cruise line will sick the U.S. Government on you to make you pay. A company that would go to such reprehensible lengths is not only is disappointing, but not safe. I recommend you cruise with another cruise line before subjecting yourself to the vindication of the cruise staff of Princess Cruises. The company is willing to put your through a search with a government agency as payback for criticism of its services. UNSAFE   Read Less
Sail Date December 2013
My trip on the Princess Cruise lines Crown Princess was my worst cruise yet. I have traveled on Carnival, Royal Caribbean and Norwegian and all three were far better experiences. First off, the problems started from the moment I boarded ... Read More
My trip on the Princess Cruise lines Crown Princess was my worst cruise yet. I have traveled on Carnival, Royal Caribbean and Norwegian and all three were far better experiences. First off, the problems started from the moment I boarded the ship. On the first day a Horizon dinning room staff member told me that there was no other place on the ship to eat when in fact there were other choices which we noticed as we toured the ship after the sub par meal. Then I asked another staff member from one of the shops about Tuxedo rentals and they did not know nor did she offer to find out. This seems to indicate that the staff on this ship do not have knowledge of the services available on their own ship. On 14 November 2013 a visit to the Crown Princess library was met with a female staff member who ignored us. No greeting or explanation of what services the library had to offer. On the same day a visit to the Internet Cafe garnered a similar response. The female attendant ignored my spouse and I while speaking with another ship crew-member and allowed us to waste time attempting to access the internet which she knew was down at the time. She even made a comment as we left frustrated saying she thought the internet was up and running again. Next a visit to the ship's Sanctuary Spa was an even worse experience. Two male staff members ignored us as we stood in front of them reading the Sanctuary menu. No greeting or acknowledgment of our presence was expressed at all. Then two other guest walked up to the Sanctuary entrance as we stood there still being ignored and the attendants both promptly greeted these guests offering information and service. This particular instance of Crown Princess's crew showing blatant disregard seemed racial and completely unprofessional. Next, the ship itself , like its crew, was in poor repair. From the time we boarded maintenance was seen painting and lacquering walls leaving signs warning of wet paint. I've sailed on many different ships and never have I seen a ship in poor repair like this one. My wife reported to me several times that the public restrooms were not working and had to wait on long lines when she did find one that was working. She reported that two of the three toilets were broken. I witnessed in the men's restroom two of the three urinals filled with urine water and not flushing. And to add one last inconvenience, on the day of disembarkation, my state rooms toilet would not flush and filled up forcing me and my wife to find a public restroom to use early in the morning as we prepared to leave the ship. I noticed that the bathrooms all have a card that must be signed by a crew-member after daily inspection so it does not make sense that the bathrooms would be in such bad repair at anytime on the ship. Finally, to add insult to injury, I have had to write a complaint letter requesting my money back for Crown Princess Disembarkation services not rendered after i paid for it. I am due a refund of $40.00 for the EZ Check services I paid for to disembark the ship 23 November 2013. I was supposed to have my bags taken from the ship through security and checked directly to Jet Blue airlines by the Crown Princess staff. This would have allowed me an easier time getting off the ship and more time for my previously planned activities in Ft Lauder-dale. As I waited in the line to clear customs I noticed my two bags were left in the area where everyone else was picking up their bags. Had I not noticed that the EZ Pass process was not working as advertised I would have left the terminal without my bags and suffered even more inconvenience. Now I will have to waste more of my time trying to get my money back for services never rendered. I have recently made contact with the Princess Cruise Line customer relations after our horrible experience and was met with the same disregard their Crown Princess crew members gave us showing consistent lack of customer service across the board in this company. These issues all show a pattern of crew negligence and poor attitude. I have traveled on Carnival, Royal Caribbean and Norwegian cruise lines and have always felt like I had been treated like royalty. This was my first cruise with Princess and as you can see I was not impressed at all. I will not be cruising with Princess Cruise lines ever again and feel angry that they somewhat spoiled my Honeymoon I entrusted them to make special. I highly advise all vacationers to take any other cruise line but Princess, you get much better service and pleasurable experience for your money.   Read Less
Sail Date November 2013
We arrived in Heathrow on departure day, and the trouble started when my bags did not arrive ( my wife's did). The airtravel was arranged by Princess and I paid for full travel Insurance. The local airline reps took my itinerary ... Read More
We arrived in Heathrow on departure day, and the trouble started when my bags did not arrive ( my wife's did). The airtravel was arranged by Princess and I paid for full travel Insurance. The local airline reps took my itinerary and other Information, but said it would be the ships responsibility to get them to the ship if they ever arrived. The pursers staff Claimed it was all up to US AIR to get me the bags. No one Could tell me what my insurance covered or offered me a way to Get some clean clothes. At the ship we were given the bad news that we would be Stuck in port for several days. At least I got my bags the Second night. I was worried they might get sent to Le Have Or Vigo which were two of the three stops we missed. This was my fourth transatlantic, and my third cruise on the Crown. Every trip the food and entertainment gets worse. The best food was at The grills on the pool level, pizza, dogs, burgers, etc. The buffet was terrible. Sit down lunch was better. The Pub only opened for lunch once in 14 days, and the line was Enormous. The Caribe food court behind the Horizon Court only opened for early breakfast. Why? It usually serves varied ethnic specials.Also the pools were almost always empty. As Platinum members we could use the daily VIP cocktail hour, but it was not In Skywalker's as usual, but the less attractive Club Fusion. We only went twice, poor atmosphere. My main complaint is that the Captain slow steamed right past the Azores, another port we missed. He did 14 to 16 knots all the way from Lisbon to to to Bermuda. Had he done the usual 20 to 21 knots we would have had plenty of time to stop at the Azores. Princess saved fuel and we missed the port we most wanted to visit. Yes we got a credit for a future cruise, but a cash refund would have given us more options since we already have a few booked cruises.   Read Less
Sail Date November 2013
We have just returned from a western med cruise June 12 to 29th on the Crown Princess. 1, check at the mayflower terminal was abysmal we had preferred checking and arrived at the time stipulated on boarding ticket there was two huge lines ... Read More
We have just returned from a western med cruise June 12 to 29th on the Crown Princess. 1, check at the mayflower terminal was abysmal we had preferred checking and arrived at the time stipulated on boarding ticket there was two huge lines of people waiting and the people with mobilty problems were also trying to negotiate the double lines as well. 2,Entertainment was well below the standard that Princess cruises in the past have provided for passengers enjoyment. 3,Brand loyalty we went to the Captains Circle none event ???,arrived at 17-30 as requested to find place full and not a great deal of organisation,I will not bore you with details but at 17-55 asked to collect your drinks if you had got one and leave as we have to prepare for next group! 25 mins, was a waste of mine and the crews time a bigger venue perhaps and not been made to feel as though Princess were doing you a favour by inviting you. 4,Water leaks in some of the cabins (staterooms) appears to have been a problem and in various parts of the ship in some areas towels were on floor by cabin doors is not a good sign and outside the Wheelhouse bar a smell was noticable, I have asked friends of mine who were on the previous cruise to the Canaries if they had the same problems they said yes,and also agreed on the entertainment. 5,A lot of the passengers were of the opinion that Princess had used a lot of the more experienced crew on the launch of the Royal Princess, this cruise was not what we expected perhaps it is time to try other options. Read Less
Sail Date June 2013
Recently, our daughter's family relocated to London for business reasons. We had not seen them for a year so we checked airline prices for our planned visit. We had sticker shock at the high cost of airline tickets and decided to ... Read More
Recently, our daughter's family relocated to London for business reasons. We had not seen them for a year so we checked airline prices for our planned visit. We had sticker shock at the high cost of airline tickets and decided to check into transatlantic cruise prices. We discovered that for only a few hundred dollars more, we could cruise in style to the UK instead. We chose the M/S Crown Princess Transatlantic 17 day cruise to Southampton, England because of its itinerary. The ports of call were mostly in Europe: Galveston, Texas, Fort Lauderdale, FL, Ponta Delgada (Sao Miguel)/Azores, Lisbon, Portugal, Zeebrugge, Belgium, Le Havre, France, Southampton, England. Unfortunately, for us, the ship departed from Galveston, TX - a plane ride away for us living in Florida. While looking into alternatives, we discovered that it was possible to join the ship in Ft. Lauderdale only missing some sea days. The cost would be lower also. This was our first cruise on a Princess ship and we were not concerned that it would be 14 days on a cruise line that we had never before sailed. Princess has a good reputation so we were excited to cruise one of its ships. A few weeks before the ship sailed, we secured a big reduction in price that made the cruise even more economical compared with flying. Just before we began packing our bags, Princess notified us that we were receiving an upgraded stateroom, which meant a larger balcony. We were thrilled. We rented a car, returned the car to the rental office in Fort Lauderdale and took its complementary shuttle to the pier. I figured we would be onboard quickly since most of the passengers were already on the ship. Unfortunately, this did not happen. It took almost 45 minutes for us to be processed. There was too few staff on duty. We were in the long general boarding line but the staff at the two other boarding lines continually fed their people into our line so we hardly moved. We were very discouraged. It was not what we expected of Princess. However, once we boarded, things improved greatly. By the way, debarkation was a breeze, I must add. All the members of the Princess staff were quite helpful and friendly. The passageways to the staterooms while lightly colored are impersonal without any artwork on the walls. Perhaps, this is because they are a bit narrow. The areas around the elevators have lovely bright rugs, many with beautiful medallion centers. Our cabin, C246, on Deck 10 was quite pleasant and bright with enough drawer, shelf and closet storage for all our belongings. I especially liked the layout of the room with the bathroom door and closet away from our cabin's entranceway. There was a lovely picture on the wall and a large mirror behind the bed and another by the closet. We loved the big balcony that brought in beautiful ocean views, often going outside to enjoy the sea breezes. It was fun watching ships pass us in the distance as we traveled closer to Europe. Our stateroom was ready so we dropped off our hand luggage before proceeding to the Horizon Court Buffet, Deck 15. We noticed that there were plenty of choices for lunch at the sumptuous buffet. Since it was a bit late, we just grabbed a quick snack because we wanted time to familiarize ourselves with the ship. There were no available tables inside, so I picked up an ice cream cone by the pool and it hit the spot. We also shared a delicious slice of pizza. We then toured the beautiful and elegant ship. We were very impressed with all the public rooms. Soon it was time for the safety drill. We returned to our stateroom, picked up our life jackets and reported to our Muster Station - the Princess Theater. The drill proceeded smoothly and was one of the best that we have ever attended. We heard information that we had not heard on 37 previous cruises. The passengers were attentive and we all practiced putting on our life jackets. Then we returned to our cabin and unpacked quickly. How nice that our bags were inside our room rather than left outside the door. Our cabin steward, Maricel, stopped by to introduce herself and inquired if we needed anything. "More ice and extra pillows," we replied and they appeared by nightfall. Our stateroom was always spotless; amenities and towels replaced as needed. When Maricel noticed that we had brought wine bottle aboard on embarkation, she automatically supplied us with wine glasses. Maricel was very friendly, calling us by name when she saw us. She always made sure that she did not inconvenience us as she went about her duties. In fact, all the staff always said hello to us as we passed them in the passageways multiples times each day. They always stopped their work to allow us to pass. Since we requested Anytime Dining, we ate in the Michelangelo Restaurant. The room is lovely with twinkling lights on the ceiling, fresh flowers, white linen cloths and napkins on the tables. We enjoyed fine service by our waiter, Manuel from Portugal, his assistant, Maja, from Serbia and headwaiter, Franz, from Austria, who attended to my husband's special request meals. They were all very attentive, professional and friendly. We requested ice and lemon slices once and after that they always appeared automatically. We usually had the same team serving us. Carlos, headwaiter at the entrance, always gave us the same table #261. He was upbeat, funny, always smiling and escorted many of the older women to their assigned tables. We always enjoyed the main dining room food and never felt tempted to visit a specialty restaurant although many passengers told us that Sabatini's (authentic Italian cuisine) and Crown Grill (steaks and seafood) were well worth the nominal cost. I cannot say enough about the wonderful service we received in the dining room. The food was delicious. I often could not decide which entree to choose. Our waiter helped us out by bringing two sometimes. Desserts were excellent, also. We enjoyed all the nightly shows in the main theater and the shorter ones performed in the Piazza. The beautiful Piazza area was charming and I felt like royalty amid the twin sweeping, floating staircases, its massive columns, lovely balconies overlooking the area and especially the elaborate ceiling and soft lighting. It was my favorite public area. Every evening we stopped to enjoy the relaxing music of Arkadia String Quartet who performed nightly until 9 p.m. Alex & Natalia also thrilled us with their magnificent dancing. We caught their performance nightly at 9 pm. The singers and dancers production shows were spectacular, although sometimes a bit loud. Singer/piano player, Heather Sullivan also appeared twice and was so friendly whenever we met her in the dining room or around the ship. Comedians, Rikki Jay, Steve Hewlett and Michael Wilson were very funny and very approachable as was Magician, Brett Sherwood. There were three shows nightly, although they were a bit shorter than on other cruise lines to accommodate the number. It was wonderful not to concern ourselves about missing a particular show. Due to the frequent turning back of the clocks, we rarely had the opportunity to visit the lounges for their entertainment after the main shows. The large screen outdoor TV, Movies Under the Stars Program were nice to watch but during the day, it was difficult to see because of the bright daylight. We did enjoy several concerts: Barry Manilow's Music and Passion Concert, Boyance - Live from Wembley, Billy Joel - Live at Shea Stadium, Bon Jovi - Live in Chicago and Paul McCartney - Good Morning New York City. Two movies that we watched were Les Miserables and Parental Guidance. In the mornings, it was classics like Breakfast at Tiffany's, On the Town and Dirty Dancing. There were also movie matinees in the Princess Theater. In your stateroom were broadcasted such movies as Lincoln, The Bourne Legacy, Zero Dark Thirty and Skyfall. A couple of unexpected delights were two series of eleven lectures each. One series was ScholarShip@Sea enrichment lectures by Maxtone-Graham on ocean liners, cruising and Princes of Wales. We attended his lectures on another cruise line so we knew we were in for a treat. Walter Scott (Scotty) gave the other series of lectures. He spoke about the Space Program and its Spin-offs, Star Wars and the Solar System including special rarely seen video clips from NASA. If you asked a question, you received a special NASA handout. My husband is a space nut and over the years has given many talks on space to school kids. He had plenty of questions for Scotty. Everyone in attendance received a commemorative pin and decals. Between these educational and very interesting lectures, the Destination Lectures, Cooking Demonstrations, Ice Carving, Art Lectures, Dance Classes and Afternoon Tea, we had little time to be bored at sea. My husband and I learned many tips at the very worthwhile Digital Photography Class. Jacqueline held a beginners class followed by an advance class. She answered knowledgeably my several questions and helped others locate and use their personal camera's features. One evening I received a special invitation to a Champagne Art Reception. We did purchase our first piece of artwork onboard a ship at an affordable price. Another exciting event was the Captain's Champagne Waterfall after dinner one evening. I even helped to pour the champagne down the tiered pyramid of champagne glasses. Not just champagne flowed freely as bar staff hand delivered cocktails to those in the Piazza. The balloon drop later, that same night was fun, too. Princess even held a special cocktail party for first time cruisers on Princess. Another highlight of our cruise was the tour of the Galley. There were so many other events going on that we had little time to sit and read by the pool. One day we did spot dolphins swimming by the ship. Princess just made everything easy for passengers. You did not have to sign out pool towels/blankets or sports equipment. Pool staffers also served popcorn or chocolate cookies and coffee or tea while you watched movies. You were not bothered too often, to buy drinks poolside but staffers were noticeably around should you want a beverage from the bar. Although there were a couple of announcements during the day by the cruise director and one from the bridge, they were not as intrusive as on other cruise lines. We had a medical emergency and the ship handled it beautifully. We veered off our course and stopped just off shore of Bermuda so the patient could be transported by smaller boat for treatment. We all watched a beautiful sunset while we waited the ship doctor's return from accompanying the patient. Later in the cruise, the captain assured everyone that the woman was doing well. The hospital credited the ship's medical personal for the good outcome of the patient. We took several Princess Shore Excursions. In the Azores we took a comprehensive tour of Sao Miguel, in France we took a bus and water tour of Paris, in Belgium, we toured the city of Brussels and in Portugal we visited Fatima and made friends with a member of the lighting staff, Kat while we toured Fatima together. We still keep in touch by email. All the excursions were well worth the money that we paid and were not only interesting but also educational and fun. The guides were excellent - interesting and knowledgeable. We hope to take another cruise with Princess. I especially enjoyed the elegance of the ship, friendliness and professionalism of the crew and senior officers, the food and service. How nice to have the Skywalker Nightclub where quiet was actually enforced. How nice also to have smoke-free nights in the Casino. The production shows were glitzy, innovative and entertaining. We both enjoyed meeting other Cruise Critic members at the Meet & Greet. Several Senior Officers attended and Captain, Tony Yeomans entertained us with anecdotes and stories. I wish that we had more hours to attend everything offered on the ship. I do have some suggestions for Princess. Install some hand sanitizers by the restaurants. Consider having a Comedy Club. Another small suggestion would be to have yogurt with live active cultures in them if possible. One last suggestion is that the staff should stop criticizing the Carnival Cruise line as much as they do. This is after all their parent company. We returned home with many happy memories, a ton of photos on my memory card, several ship photographer photos and many ship boutique purchases. I hope that another cruise on Princess is in our future. Read Less
Sail Date April 2013
We were so excited to get back on Princess and feel that Princess level treatment. We have cruised 5 times together, but I have cruised 10+ times prior to meeting my husband. Our last cruise was my first Princess cruise and first ... Read More
We were so excited to get back on Princess and feel that Princess level treatment. We have cruised 5 times together, but I have cruised 10+ times prior to meeting my husband. Our last cruise was my first Princess cruise and first experience with the Princess treatment. I was sold after our 14-day cruise to Hawaii in March 2012. I told my husband that it would take a lot for me to cruise with anyone but Princess. That was then, this is now after the cruise that we just got back from. The food and the service is lacking, but what surprised me the most is the cleanliness of the ship and the laid-back attitude of the staff. Here are some of the things that I encountered during the week. 1. The staff would run you over in the hallways and at the buffet. The cart was always outside of our stateroom (in the way). Never once was I asked if I wanted it to be moved. 2. The boat was filthy. We always noticed dirty plates and trash left on tables for hours. The wood in the main dining room had dirt stacked on it (not been cleaned in months). 3. The staff around the pools was horrible. Be ready to serve yourself.... 4. Anytime dinning; the waiters for the most part are ok. I think these are the waiters in training. They know that they will probably never see you again, so they treat you as such. 5. The food was not up to par, worse I had on a cruise! The menus were terrible; no theme. The dessert menu was horrible; most nights I could not find a dessert that anyone at the table liked. Everyone ordered ice cream. That is terrible on a cruise! The buffet was in itself the worse food I have ever had on a cruise ship. They served me raw turkey from a carving station. When I complained and took the time to write a note and take it to the Customer Service desk; no Princess staff member contacted me. I assumed that it somehow got discarded. 6. The heat on the entire boat was an issue. We had our cabin thermostat turned down to the coldest and I was sweating. 7. We did not have a toilet in our cabin for 3 1/2 days of the 7 day cruise. This is NOT ACCEPTABLE. The only thing that they would tell us is WE ARE WORKING ON IT. They did give a pitiful OBC, but all people got that, even if they had a working toilet. 8. The entertainment on-board ship was the bright point. It was great! 9. Do not go on this ship expecting to be entertained. It is a laid-back atmosphere; not much to do unless you like Bingo or Trivia. There was not much, no themed buffets no dessert buffets. NO EXTRAS! 10. I never saw the captain of the ship. The people that had cruised with Princess a lot did, but they were the only ones. I guess my money is not as good! 11. We did not go to Roatan. The wind was blowing and they made an announcement a few minutes prior to the time that we were suppose to get off of the ship that the port was going to be cancelled. 12. The cabin had bunk beds to our surprise. We were not told ahead of time. The carpet was filthy and the mattress sagged in the middle. 13. Did not get robes as requested. 14. Did not get egg-crate even though requested about 1pm on embarkation day. Since Carnival and Princess are the same company; I believe that Carnival is a better choice because it is a cheaper cruise. When you spend the extra money, you believe that you are getting a better cruise. This is not the case with this cruise. I believe our next cruises will be on Royal Caribbean or NCL. I really believe that Princess has totally lost our business for life. We love cruising and will continue to do so, just not on Princess. Read Less
Sail Date April 2013
The Norwalk Virus was alive and spreading, even unto warning signs in bathrooms to wash extra clean. Some got cabin fever throwing up for days, others upon returning home. Worst was a 60yo gal with December perfect labs having her liver ... Read More
The Norwalk Virus was alive and spreading, even unto warning signs in bathrooms to wash extra clean. Some got cabin fever throwing up for days, others upon returning home. Worst was a 60yo gal with December perfect labs having her liver fail after 2.5 weeks of Norwalk after departure. (The very next year, news carried Princess had a class action Norwalk suit against them, others having organ complications - which Princess stonewalled.) Norwalk clings to dishes & textiles like glue and even super heated water/bleach doesn't kill it all. Dancing was margin due to ship rocking fore & esp. aft, where someone intelligently placed the largest dance floor. Best dance music was found in the tightest dance floor bars = uncomfortable unless you only rock and shuffle in a bear hug. When fogged in returning to port, NO mention of staying in room w/room service, complementary this/that, save a couple of run & get it for exact cash only special drinks @ pool bar. By this time a whole day of people trashing and further polluting the Norwalk public bathrooms. The dinners were the only bright spot, once you pushed through the opening waiting lines and ignorant to Norwalk suspect dishes served. Very pleasant waiters & room clerks everywhere. Best defense: 1. AVOID THIS CRUISE LINE 2. or only use your own private bathroom, try to kill dining germs with alcohol & extra cleanliness in bathroom, touching public items as little as possible Read Less
Sail Date January 2013
We were boarded late onto our ship because the ship was being cleaned as it had norvo virus from the last cruise. I personally would have liked prior notive before we left the Uk as spending 7 days with a load of sick people does not ... Read More
We were boarded late onto our ship because the ship was being cleaned as it had norvo virus from the last cruise. I personally would have liked prior notive before we left the Uk as spending 7 days with a load of sick people does not appeal to me at all. However once boarded the ship looked nice. Our cabin was great. Kids club for the 5 year old again great. 13 year old wouldnt even look at his club so i can't comment on that. Food was an issue straight away. Due the the virus we had to be served everything - we were not allowed to touch anything and this caused BIG lines at peak times - like when everyone wants to eat. Also we had to keep using hand santitisors as meal times and my hands got really sore. My kids have eczema and their hands were cracking by day 3 - the 5 year old was forever touching things - hand rails, lift buttons and we were totally paranoid he would catch the bug as several people down our corridor had the virus. the first port was Princess Cayes and it was nice but just a beach. The tender boat taking us to the island however broke down and wasted an hour of our time and the food on the island was poor (a free BBQ). The sea was rough traveling down from Princess Cayes to Curacao. Far rougher than I expected and it seemed most passengers but that cant be helped. The excursion we had booked was a beach sea aquarium break. It was raining when we left the ship but we were told we couldnt cancel and it would probably clear up. Our guide was on his first day and didnt know where the aquarium was and it rained more or else all the time we were on the beach. Also the beach was a building site (pictures to back this up) huge crane, builders in hard hats, broken glass etc. we paid for our own taxi back to the ship as we didn't want to endure it any longer. the next day we were at Aruba - and it was pouring down. Again we were not allowed to cancel and this was a beach day again in an aqua park. I would have liked to have had the chance to swap to a more weather appropriate excursion. Anyway we went by bus and then open top boat to an island where we sat under cover and looked at the beach and aqua park until the owner of the park arranged for us to be taken back to the ship after about 2 hours. She said she had called the ship first thing and told them it would rain all day but they took us anyway - NOT IMPRESSED - i will probably never go back there again and all I saw of the island was a wet beach - no one enjoyed that day. Back on the boat and just when we thought it could get no worse the captain announced we were set for gale force winds and 18 foot seas that he hadn't seen in the Caribbean for his 20 years - panic !! I happened to be in the medical centre at this time and the crews faces dropped and then the passengers came in - mostly scared and some wanting sea sick pills as the shop had sold out. I thought the captains remarks were thoughtless and irresponsible - i didn't need to know this was the worst he had seen. All in all I could go on about the lack of sunbeds - although plenty not actually sat on just loads of "stuff" on them to reserve them.... how no one watched the pools- I feel out with a fellow passenger when he "bombed" my 5 year old but no one backed me up - movies under the stars - sucky - really noisy but during the day you cant actually see it due to the sun Zumba classes were advertised but were not on this ship. Also due to rough seas the stabilisers on the ship were used alot and these are noisy at night Read Less
Sail Date December 2011
I went on my first cruise with my family when I was 2 years old, since that time I have been on many cruises and always enjoyed them. Time on the ship as the best vacation for me and even on average cruise I would find so many wonderful ... Read More
I went on my first cruise with my family when I was 2 years old, since that time I have been on many cruises and always enjoyed them. Time on the ship as the best vacation for me and even on average cruise I would find so many wonderful things to do that it made for a great vacation every time. Until this cruise on Crown Princess. This is an officially LAST cruise I will ever take on Princess cruise line. This has been the most horrible experience of my entire life. All throughout the cruise I was wishing that I was home and never put a foot on this ship. This comes from a very experienced cruiser who even 2 weeks ago was pervading everyone that there is no better place on earth then on the deck of the ship. I will start from the beginning and describe in details all 7 days. We purchased this cruise 11 month in advance as a celebratory cruise for my husband's 50th birthday. We were supposed to sail as a family of 16 but due to people losing their jobs and recession, only 6 of us could sail at the end. And this was the blessing that the rest of the people were spared this horror. Me, 42, hubby, 50, kids, 10 and 18, parents 72 and 73. We got 2 balcony cabins, and requested 1 double bed and a rollaway bed in each cabin. When completing the personalization page online before the cruise I have requested again that we have 1 double bed in each cabin, extra towels and bath robes. I have filled out for all 6 of use that we are celebrating a birthday and that is the reason for this cruise. When we got to the port Everglades at 12:30 as it was stated in the itinerary, we were horded to convention center and given a number. No other explanation was provided. After an hour there was an announcement that embarkations will be delayed until 2 pm. At 2:30 there was another announcement that embarkation will be delayed until 3 pm. We have learned from people around that there is norovirus on the ship and the ship is being disinfected. We finally got on the ship at 4:45 pm. To my total surprise our cabins has 2 single beds each and no place to sleep for a third person (who btw paid a full 3rd person fair and was not traveling for free). The cabins were also filthy, not cleaned from previous passengers, and my daughter cut her foot on broken glass within a minute after we entered the cabin. There were no robes, no extra towels (2 towels for 3 people actually) and no fruit basket, or anything extra. We went to front desk and stayed there the rest of the first day speaking to different managers who really could not care less and were not going to do anything about it. They told us that they do not have rollaway beds and there is nothing they can do. We had to tell them that we will bring mattress and all 6 of us will sleep in front of the front desk to get them moving. By 2 am we had 1 rollaway bed and my husband and I were dispatched into an emergency cabin for 1 night until they could figure out what to do with 6th passenger. The emergency cabin was so dirty, we stripped the bed and put beach towels to sleep on, shower was never cleaned, bed linens were used. Also on the first day, we went to Princess Theater for a Welcome Show, which never happened due to "technical issues" as cruise director explained. Next day, we had breakfast at the buffet, and this is a new horror all together. Due to norovirus you could not serve yourself in the buffet, staff had to serve you and that would be find if they knew what they were doing. During the 7 days I have called for manager at least 7 times in the buffet just trying to get service. You get a waffle and ask for whipped cream, they will either tell you they do not know where it is or put butter on top and call it whipped cream. One day I was walking with bowl of oatmeal for 10 minutes trying to find brown sugar and no one at the buffer would know where the sugar was. If you ask for cold cuts, they give you 1, you have to ask for each piece of ham, fish, cheese, strawberry, etc. One day they were serving brisket for lunch and I was observing a passenger who got brisket and was trying to get mustard from the server, and she would deliver mustard on his plate one drop at a time until he could not stand it anymore and just threw the plate and left. The selection was terrible -- burnt bacon, burnt sausage, scrambled eggs, rise pudding, salty fish, hash browns -- most of the stuff was uneatable. One morning 6 of us were sitting at the table waiting for server to take our drink order, finally he came and asked what we wanted, I said "Some orange juice please" He replied "One?" I said (sarcastically) -- "Yes, we will share" In 5 minutes we got 1 orange juice -- true story. My father likes his tea sweet, but they would not leave a sugar dispenser on the table so he needed to ask for sugar every time he had tea and would get a packet at the time. The service was so bad that if I could I would not eat there at all. Which brings me to another point -- room service. I could not use room service even once throughout the cruise. Every time I called, either line was busy or I was on hold until I could no longer hold the phone. Not once was my call answered. We had pretty rough see and kids got sea sick, I could not get room service to bring us tea in the cabin. I was on hold one time for 22 minutes and then someone just disconnected the line. My husband had to walk with cup of tea at the time in an 18 ft see on moving ship because room service was unreachable. Day 2. Princes Key. After terrible night and poor breakfast we went to Michelangelo dining room as we were told to get off the ship and on the island. Surprise, surprise, there was a multi-level line of 3000 people waiting to get off the ship, I wish I could show you pictures, there were rings and rings of people waiting and due to "technical difficulties" no one was taken ashore. Tenders did not work, so they needed to lower emergency boats and take 80 passengers at the time. From 10 am it took us until 1 pm to get to the beach, buffet on the island was working until 1:30, kids were hungry after terrible breakfast, so instead of the beach we went to buffet -- well, it was uneatable, selection was miniscule, ribs were raw, hamburger was burnt, no salads. We stayed on the beach for less than 2 hours and stayed for 2 more hours in line to get on the ship. By that time I was ready to get back home and every going back to work sounded more fun than this vacation. Day 3. On the ship. This was the only day when it was not raining and the weather was good and sea was calm. I stayed on the deck where with help of a fellow passenger I put 2 lounge chairs together -- the rest were taken by towels and magazines and no one was enforcing no reservation rules. I got watered down Pina Colada for $11.25 and my Mom got watered down strawberry daiquiri with strawberry syrup for $11.25 that she could not drink it was nauseatingly sweet. Movies under the stars make no sense because during the day due to reflection you cannot see anything on the screen and every night it was raining. Dining room: We always request late sitting, and table was ready for us every night. Our servers were very good and the only people who cared and tried their best to make this cruise a better experience for us. It was very difficult for our waiter considering the horrible menu and poorly cooked meals we were served. The chef needs to go to cook school, its a shame to receive food like we were served in the dining room of the ship. Every night we had to send food back because it was not cooked properly. We are not picky but I could not cut veal masala because it was so tough, beef wellington was served bloody inside, meat loaf is completely raw, red and bloody, fish had no taste, short ribs were not separating from the bone, and I can go on and on. Every time we go on the cruise we try to walk a lot and swim in order not to gain weight -- this cruise all 6 of us lost weight -- this is not a joke -- we left dining room half hungry every night. Not once during the 7 days I had a good salad. In the buffet the salad bar was a joke -- romaine leafs, tomatoes, olives and marinated cauliflower. In dining room they only had small Caesar salad. I would not complain if I was served cobb salad or chef salad but they did not have that on the menu. So for 7 days we had tea and bagel for breakfast, little salad and cold cuts for lunch, appetizers, salad and dessert for dinner. Does not sound like a cruise menu to me. Entertainment: There were 3 production shows -- all pretty basic and not memorable, Mo Town is worst then most, Destination Anywhere is ok if it was not for singers, they have lost their voices or never had them to begin with. Not a good entertainment at all. Cruise director was everywhere, she was announcing everything, she would be on TV and on speakers at the same time, she was at every show, at every event, teaching dance classes, opening shows, just everywhere -- poor girl, she worked like no cruise director I've ever seen -- no support from her staff. But cruise entertainment cannot be held together by one person and it showed. Guest performers were not funny and not entertaining, the games were not funny, the trivia was too British, and everything was just not the way it used to be. Art Auction was every day all day long, they kept on pushing ugly art into everyone. Shops on board had no selection -- first time I did not buy anything on the ship. Captains formal night was another spit in the face -- people got dressed up nicely, made tuxedo arrangements, etc and were served mimosas!!! No h'oderves, no wine, no champagne tower. And last but not least: The 50th Birthday Celebration - The reason for this miserable cruise - IT NEVER HAPPENED. The room steward did not even put a sign on the room or balloons; we did not receive the chocolate covered strawberries and champagne, and NO ONE had acknowledged my husbands birthday!!! I am tired of writing and re-living this miserable cruise and I am sure you are tired or reading it. If you already bought tickets -- I wish you better experience then what we had. If you did not buy tickets yet -- don't! If you must go on a cruise go with Celebrity or more reputable cruise line, they also cut corners but nothing like Princess. Read Less
Sail Date December 2011
After a nightmarish Princess land tour from Toronto, we couldn't wait to board the Crown. We'd had a very good experience on the Crown on a past sailing. However, we found this experience on the Crown to be equally as bad as ... Read More
After a nightmarish Princess land tour from Toronto, we couldn't wait to board the Crown. We'd had a very good experience on the Crown on a past sailing. However, we found this experience on the Crown to be equally as bad as the land tour. We dealt with a room steward who preferred to watch tv rather than clean the cabins. Waiters and their helpers with very bad attitudes seemed to prevail. Food was only fair in the dining room as well as the buffet. The Anytime Dining was a joke. When we sailed previously on the Crown, ANYTIME Dining was ANYTIME. Now we found we had to have reservations for "anytime" dining. We also found that whether we had reservations or not, we had to wait up to 30 minutes to be seated. The reservations process was also a joke. There were mornings we were on "hold" with the resrvations people for over 20 minutes trying to make a reservation for so-called "any time" dining. Shore excursions were almost always very late in leaving the ship - then we were rushed on the excursions to get back to the ship in time. The guides on most of the excusions were not of the quality we were used to with Prncess. We spoke with several people who were not happy with Princess. As one man put it: PRINCESS NO LONGER MAKES YOU FEEL SPECIAL! That sums up the whole experience - land tour as well as the cruise. And for the money we paid for the land tour/cruise - we definitely deserved to feel special! Read Less
Sail Date September 2011
Embarkation - Organized and we were onboard and in our cabins by 12:30 p.m.Crown Princess Ship - Did not care for the layout of the ship. I too smelled sewage in the hallways. Found the entire ship musty smelling. Balconies are very ... Read More
Embarkation - Organized and we were onboard and in our cabins by 12:30 p.m.Crown Princess Ship - Did not care for the layout of the ship. I too smelled sewage in the hallways. Found the entire ship musty smelling. Balconies are very small. Buffet areas very congested and main dining room very dark with low ceilings. Staff - Stateroom attendant was great. Looked after us very well. So much for the policy if a lounger is left unattended for a set amount of time. Brought this to a staff members attention that a couple of loungers had been left unattended for well over 1/2 hour and he told me "you should have come here earlier". I also called Customer Service for a "lost" item and was not happy with response either. Food - First time I lost weight on a cruise. Food that I ordered from Botticelli dining room other than the lobster night was terrible. Ended up eating in Horizon Court and Caribe Court most nights trying to put something together for a meal - there was always a salad and rolls available. Breakfast was the only really good meal of the day and we used room service since the line ups for breakfast began in the pool area outside Horizon Court. Princess is not very strict with offering hand sanitizer before entering food area. On one particular morning after lining up for breakfast the attendant handed us our plate with her bare hands - no sanitization here.Entertainment - Fine if you like jugglers and comedians. Music in the Piazza was awful - a lot of "chamber" music....fine if you like Bach or Bethoven...no dancing. I always enjoy this area after dinner but only visited it once and left it was so bad.Disembarkation - Requested early disembarkation for 11 a.m. flight. We were given a 7:55 a.m., disembarkation with a transfer to the airport.Would I sail again on Princess - Definitely not. Read Less
Sail Date April 2011
I had always heard that Princess was a premier cruise line, but what we experienced on our Christmas cruise was nothing short of bottom of the line. We were one of the 113 cabins that had their LUGGAGE DELIVERED TO THE CABIN SOAKING WET! ... Read More
I had always heard that Princess was a premier cruise line, but what we experienced on our Christmas cruise was nothing short of bottom of the line. We were one of the 113 cabins that had their LUGGAGE DELIVERED TO THE CABIN SOAKING WET! Everything in our luggage was wet or damp and my formal silk dress was ruined! The cabin steward was slow to respond to our calls about the situation and after 3 calls to Passenger Services, he arrived to stand with his mouth open offering no advice or help. No one from passenger service or corporate ever contacted us about making amends! During the trip every call to Passenger Services took at least 6 rings before someone answered if anyone answered at all! Two of the 5 nights we ate in the dining room we had to get up from our table and hunt down our waitstaff as they would disappear during the meal. In addition to these huge problems, there were other small things that made their lack of customer service glaringly obvious: from the port security check to get on the ship took over an hour. The Princess employee checking in passengers was extremely slow and they held everyone up for id photos before boarding, but they only had 2 cameras for over 3000 passengers! The staff at the counter service areas, like the coffee bar, were rude and often would not say one word during serving us. Maybe a "Can I help you?" or a "Thank you"? Nope, just frowning. The food was average, the kids programs were nothing special, the elevators were slow and the pools were small, but I wouldn't have thought twice about things like this if only the customer service was there. It's the main feature I look for in any vacation. Next time I will use my money on a disney cruise where I have always found the employee to be stellar and the service to be top notch. Read Less
Sail Date December 2010
Our luggage arrived on Saturday evening completely soaked. Had we not complained to the ship staff, they would have just ignored the fact that their staff left our luggage in the pouring rain for over an hour. We found out from passengers ... Read More
Our luggage arrived on Saturday evening completely soaked. Had we not complained to the ship staff, they would have just ignored the fact that their staff left our luggage in the pouring rain for over an hour. We found out from passengers who watched as the Princess staffers ran for cover during a downpour, leaving luggage with not even a tarp to cover it. We had only the clothes on our backs for 2 1/2 days. They were so backlogged with cleaning passenger laundry, they could not handle the demand. A little forethought could have saved them a lot of trouble. So, we were unable to attend the formal dining extravaganza as we had no proper attire. Very poor, Princess. The food at the Horizon Court was miserable. The pork was like shoe leather and most of the food was COLD. I tried a waffle for breakfast and could not even saw through it with a knife. Eggs were stone cold and runny. Isn't Princess embarrassed to present this kind of food and service to passengers? Could they care less? Someone from Princess should go undercover and fix this mess on this ship. The pizza was very good and the International Cafe was good as well. If you take this ship, be prepared to lose weight. We did. The food in the dining room was OK, so eat there for breakfast. At least the food is hot. We left from Pier 2 and arrived back at Pier 29! Absolutely NO communication from the staff as passengers waited in disgust for over an hour to disembark. Then, they had only 2 small shuttle buses to transport 3000 passengers to the proper terminal for their cars and pick-ups. Very poor. In addition, the bus driver was pandering the crowd for tips...While on the bus, we heard other horror stories from other passengers. Some had made "reservations" for Any Time Dining to find that there were no tables available for them. Other passengers complained that the ship staff messed up their birth dates so 44 year old people were showing as 13 yrs old and could not enter the casino. The ship never did fix the mess up. I will be SURE to watch my billing from them very carefully. All I can say is that they ruined our 5 day cruise. We were so looking forward to our first Princess cruise and were met with a mess. Think twice before you book on the Crown Princess. Never again. Read Less
Sail Date December 2010
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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