2,135 Princess Crown Princess Cruise Reviews

We chose this cruise line because 9 years ago we had a lovely cruise on Sea Princess to the same ports we were visiting on this one. OMG how Princess Cruises have gone downhill. Crown Princess had the most awful sewage smell on our cabin ... Read More
We chose this cruise line because 9 years ago we had a lovely cruise on Sea Princess to the same ports we were visiting on this one. OMG how Princess Cruises have gone downhill. Crown Princess had the most awful sewage smell on our cabin deck (deck 9) that was quite putrid and it was also smelt on the Promenade deck (deck 7). We reported it numerous times to no avail - in fact the smell worsened as the week went on. There was clearly a problem because on disembarking in Southampton, a working boat pulled alongside the ship with pumping equipment. In the 14 cruises that we have done, we have never ever had to serve our buffet restaurant food onto cold PLASTIC plates, nor have we ever had wine with the meal in plastic glasses! Tea and coffee was in plastic mugs and no teaspoons whatsoever - you had to stir your beverage with wooden sticks! We thought we were at a children's tea party! The food was warm at best and greasy - there was no presentation. Entertainment????? Mmmmmmmm if you like art auctions, then this is for you - we had 3 in a week which had a duration of 3 to 4 hours. You couldn't escape them as 2 of them were in the 'Explorers Bar' where we used to like to sit for a quiet drink and read. There was no guest speaker apart from Edwina Currie of all people - no idea what she may have had to say. We upgraded to a Mini Suite as I actually fancied using a bath as opposed to showering (we only have a shower at home). The bath was unusable as it had a horrible yellow tide line round it. The shower curtain was filthy. The mattress was very lumpy and needed replacing and the sheets and towels were never replaced in the week. How the cabin was classed as a Mini Suite I do not know as it was no different to a balcony cabin on other cruise lines. On our return home, we have written to complain and we have received a reply back - the reply was a lengthy 2 page waffle but not aimed at our complaint but to another passengers complaint who had been on board ROYAL PRINCESS. Just highlights the incompetency of the cruise line! We will stick to Celebrity Cruises in future and if anything goes downhill with them, we will hang our passports up and go UK cruising!!!! Read Less
Sail Date August 2017
My partner and myself have just returned from a cruise around the Mediterranean . We paid £3650.00 , we paid £150 for parking , £490 for excursions and £981.85 . This cruise was something we had planned and looked forward too for ... Read More
My partner and myself have just returned from a cruise around the Mediterranean . We paid £3650.00 , we paid £150 for parking , £490 for excursions and £981.85 . This cruise was something we had planned and looked forward too for the last 6 months, however it fell short of our expectations from day one. We had to queue to board the ship for 2 hours, we had to queue to leave the ship for at least 1 hour on more than one occasion. The ship was overbooked and overcrowded , with people reporting being offered money not to attend this cruise. We had to queue to get seats for coffee and in every bar on the ship. We had to queue to get seats in the restaurant most evenings. We had to queue to get sun beds and we were only successful on one occasion. The food was of a poor standard with small portions and often cold after waiting so long. Three restaurants had the same menu with little choice. The ship was tired and shabby. We are dismayed at the amount of money this cruise cost and feel it was a complete waste of our money . Poor service and lack of facilities , substandard food. We will not travel with Princess cruises again and will not recommend them to family and friends Read Less
Sail Date July 2017
I can't imagine how an earlier reviewer on the same cruise though it so good. Engine or other vibration could be felt throughout many areas of the ship including our cabin which is on the small side. The "bathroom" ... Read More
I can't imagine how an earlier reviewer on the same cruise though it so good. Engine or other vibration could be felt throughout many areas of the ship including our cabin which is on the small side. The "bathroom" doesn't have a bath - just a small shower and the whole room is tiny. Food was OK but nothing special, limited in selection and tended to be the same each mealtime. Some of the entertainment was first class - but it was very much a mixed bag as some was just boring. Cabin had marks & stains on the walls which should have been addressed. Enrichment activities could have been better chosen for a wider audience though Mike Gatting was quite entertaining. Shame he was only on the once. Ship overcrowded; advertised as 3080 Passengers, they squeezed over 3500 on; too many kids running around and far too few pool loungers available. Not helped by many selfish people grabbing them and keeping them even though the ships rules say you can't! Read Less
Sail Date July 2017
We have been cruising for a dozen or so years now and on various cruise lines. We chose this cruise for several reasons. It was a Princess cruise which we had not yet done and it allowed us to spend a few days in London before the ... Read More
We have been cruising for a dozen or so years now and on various cruise lines. We chose this cruise for several reasons. It was a Princess cruise which we had not yet done and it allowed us to spend a few days in London before the cruise. The big attraction was it having a chance to visit Norway and the Norwegian Fjords. While the scenery was amazing and had no issues with the cruise itinerary or the ports we visited the ship experience was a huge disappointment. I describe it to friends this way. I believe the company has tried to cut costs by reducing staffing levels so low it now seriously affects the entire experience. While the service we did receive from individual staff members was good the quantity and quality of service was poor at best. The crew appeared to be working very hard, looked very tired, frustrated, were constantly rushing around and on a few occasions we witnessed arguments, some very loud and vocal. There were line-ups everywhere. I even took pictures of the line-ups at the buffets because I couldn’t believe how long they were. This, I believe, was due partly to the fact that they kept most of the buffet restaurants closed except for a very brief period at the peak of meal times. The food in trays was often empty or only a few morsels left to be picked over, until someone ran by and literally threw more into it. Many, many times the food labels did not match what was in the trays. This being more evidence to the lack of quality control we witnessed throughout this ship. Every single day beverage stations in the buffet area had “please use other station” signs on them. There were constantly dirty dishes piled up all over the place finding a clean table a challenge with guests often removing the dished themselves. Between finding a seat or a beverage we did a lot of unnecessary, and frustrating, walking around at meal time. The closing of the other buffet sections made it very, very, difficult to find a place to sit (other than as a cost saving device, I can think of no other reason to do such a stupid thing especially when people are lined up out the doors). We had purchased a premium coffee package to enjoy on the trip. Once/if we could finally catch a server to order one, the wait was incredibly long. Most times we had completely finished our meals and had to stay and wait for the coffee to finally show up. On several occasions, we simply chose to leave and not wait. At night, they featured their “Movies under the stars”. Here again, there was plenty of evidence of a complete lack of quality control. One day there had been a light rain in the very early evening. When we got to the movie, all the chairs were soaking wet. No one had come by to flip them over to drain them or wipe them down. (Something we saw done on every other cruise line we have travelled with.) On two nights, the volume was so low it was difficult to hear. Had any crew member been assigned to check on the movie venue, they would have notice that immediately or at least we could have mentioned it to them. All in all, this cruise line was a disappointment! As mentioned earlier I believe there has been a significant cut in staffing levels to appoint that they can no longer supply a minimum level of expected service. We have sailed many times in the past and on several different cruise lines, this by far was the worse. I can see by reading other reviews we are not alone in our evaluation of this ship. How sad. No more Princess sailing for us! Read Less
Sail Date July 2017
Very friendly hard working staff, let down by a company who seemed not to care about the condition of the ship. There was an obvious problem with the drainage system, and there were constant aromas of sewage in various areas of the ... Read More
Very friendly hard working staff, let down by a company who seemed not to care about the condition of the ship. There was an obvious problem with the drainage system, and there were constant aromas of sewage in various areas of the ship. If you have a full ship paying Princess prices there are millions of Pounds / Dollars that can be used to get some engineers in and fix the problem. No, they prefer to bank the money and let the passengers suffer the smells and possibly risk their health. We have cruised Princess before, and the restaurants and food did not come close to previous experience. This ship is in desperate need of upgrading, and perhaps they shouldn't be charging inflated Princess prices until it is sorted. Shame on you Princess, you will not see us again. One last comment, we used CPS parking at Southampton which cost £92 for the week. The service was not cheap, but it was an exceptionally easy and quick process. Read Less
Sail Date July 2017
Over the past few years we have been cruising our way up the Norwegian coast with various cruise lines, the itinerary deciding which cruise to take. However, this year's preferred cruise was fully booked so the next option was Crown ... Read More
Over the past few years we have been cruising our way up the Norwegian coast with various cruise lines, the itinerary deciding which cruise to take. However, this year's preferred cruise was fully booked so the next option was Crown Princess, oh what a mistake we should have taken this year out. Embarkation at Southampton was chaotic with a total lack of interest from ship's staff on boarding the ship. There were very long queues for the Michaelangelo dining room with some guests allowed to book tables but others denied. The very strange menus were basically the same day in day out with only sauces or method of cooking varying. The Horizon buffet was a free for all with vegetables presented first before you found out what meat or fish (if at all) might be available. On a number of occasions the "food" presented was inedible. Very often the coffee was Grey in colour and the Tea was putrid. Sadly none of the Horizon staff (or management) were interested in resolving any concerns. The Port and Shore excursions were average with one excursion from Gravdal being cancelled apparently "due to lack of interest" 5 days before it was due to take place which was very strange as a number of other guests had been told that that particular excursion was overbooked! Overall, not impressed at all but what did surprise me was how many other guests, many of whom had obviously cruised with Princess for many years, expressed similar concerns to ourselves. Princess Cruises, never again. Read Less
Sail Date June 2017
I chose princess for the itinerary. My first princess cruise and my last. will stick with royal caribbean in the future. i knew there would be a cash bar at our cruise critic meet & mingle for 65 cruise critic members but i ... Read More
I chose princess for the itinerary. My first princess cruise and my last. will stick with royal caribbean in the future. i knew there would be a cash bar at our cruise critic meet & mingle for 65 cruise critic members but i expected snacks as i have had with other cruise lines. our snacks consisted of a bowl of unsalted peanuts. my room was another story. phone cord was frayed down to worn wires. the lamp was bent in half and not working. The carped had spots and smears on it and the bedskirt was disgustingly stained. i pre ordered robes. i expected them to be in our room when we arrived. did not receive them until the second day. i preordered internet service and was supposed to receive 20 extra minutes. this was not the case. even though i called the princess customer service to confirm my requests for robes, internet, etc and all was confirmed. Never again Read Less
Sail Date June 2017
Went with Princess to Hawaii 5 years ago and have been on Celebrity and Holland and America. I actually win this cruise, so was looking forward to it as it was going to places I wouldn't have chosen if I was booking a cruise. ... Read More
Went with Princess to Hawaii 5 years ago and have been on Celebrity and Holland and America. I actually win this cruise, so was looking forward to it as it was going to places I wouldn't have chosen if I was booking a cruise. It got off to a bad start due to IT problems and then when we finally started to set sail circa 6 hours late the ship had to cock back up to deal with A medical emergency for a crew member. We arrived in Zeebrugge on the Sunday morning, a little later than expected, however passengers were not allowed to leave the ship due to immigration, all nationalities bar British and European had to present themselves on the ship with passports and eventually British and Europeans were allowed to leave and an hour or so later all other nationalities, this however, cut short everyone's time in port. Next onto Copenhagen, no immigration problems here and a great day was enjoyed until we got back on ship and an announcement was made that instead of leaving port at 3.00 a.m. To travel to Helsingborg in Sweden, the ship would be staying put as the seas would be too rough to tender in, so the contingency was to stay put in Copenhagen for a further day. Why didn't princess have contingency plans to dock further up the Swedish coast and bus guests into Helsingborg? Instead of which we never got to visit Sweden Whilst in Copenhagen, Norwegian immigration joined the ship and all nationalities bar, British and European had to attend for interview, so they would be allowed to enter Norway. Why did this happen? Who knows, I have never known anything like this on cruises befor Booked the Crown Grill at a cost of $58, well don't bother, bad form the start when we waited ten minutes just to get acknowledged at the entrance. Service very slow, and hour and a half before we got anywhere near a main course! When mains were served the wrong steaks were given to the wrong person and as mine didn't have the jus and I didn't want it, mine had to go back. New steak arrived and I could have soled my shoes with it. Never got asked if we wanted more wine. Complained to both the Matrie D and the Head waiter and all we got was thank you for your feedback and they still charged ue in full. Complete fiasco in the casino with a punter pushing and shoving everyone on the roulette out of the way to get her bets on. Croupier and table manager did and said nothing but I did. Ended up in handbags at dawn with the Casino Manager asking this lady to move to another table but she didn't and he did nothing more. I spoke with him the following day and expressed my dissatisfaction and told him the money obviously talks and she wasn't removed due to the amount she was putting in the tables. He told me that he had watched the CCTV and that he had looked for me to apologise and that she had been spoken to, but she should have been banned from the casino in my opinion Charged for drinks in our bill, when we had a drinks package, went to the front desk and the lad couldn't raise a smile, apologise or even speak with me, he just pressed a few buttons and printed off a new copy of our bill with it removed and when I told him that a smile wouldn't go a miss he sarcastically grinned at me Great staff in the smoking lounge in the casino (Luka) and both Sydney and Grace in the Crooners bar. Food not as good, with the steak on the staple menu in the dining room been replaced with a burger, for dinner in a restaurant setting? On another Celebrity cruise in a couple of weeks and looking forwar to it, as food and overall experience much better Read Less
Sail Date May 2017
The good---dining room food, the pastry chef( superb---best of any of our 30 plus cruises), the excursions and reception. The bad---the ship needs to be refurbished and won't be until April 2018. Lots of empty wasted space outside ... Read More
The good---dining room food, the pastry chef( superb---best of any of our 30 plus cruises), the excursions and reception. The bad---the ship needs to be refurbished and won't be until April 2018. Lots of empty wasted space outside and inside with no chairs, etc. .The "tennis court is a too small sport court that doubles as the only basketball court or whatever. The few kids on the ship thought it was theirs and tried to continually get on it while we were trying to play pickle ball. There is only a small putting green no mini golf. The 2 larger pools were taken over by the kids and us lap swimmers were splashed endlessly. There are not enough outdoor activities for a ship that size! Celebrity and RC and NCL and even Holland America is better. There were no enrichment activities. And the entertainment was the worse we have ever had on any ocean ship. Read Less
Sail Date May 2017
Had heard good reviews about princess cruises. We were booked on Club Class with everything that came with it, which I might add we did not receive, starting at the terminal at Southampton. Priority embarkation - we were one of that last ... Read More
Had heard good reviews about princess cruises. We were booked on Club Class with everything that came with it, which I might add we did not receive, starting at the terminal at Southampton. Priority embarkation - we were one of that last groups to embark. Priority disembarkation - We left the ship two hours after we docked. Club Class dinning - we were told we had to have breakfast and lunch in the Horizon buffet and evening meal in Botticelli when infact Club Class had their own dinning room for all three meals whilst at sea. With lunch in Horizon only on port days. The staff in the Club Class dinning room we eventually got into after 3 days and complaining at Passenger services counter, who were most unhelpful and in some cases down right rude, were wonderful. They were friendly, helpful and in my case being gluten intolerant bent over backwards to ensure I had a varied variety of gluten free meals - nothing was too much trouble. Definitely the best place on ship. I would also say the guys in Crooners bar were also the same, helpful, friendly and funny. Our stateroom - D423 - was dirty, dried soap scum on shelves and a dirty bath, toenails on the carpet from previous passengers, which stayed there for the duration of our cruise, though I must admit the bathroom was finally satisfactorily cleaned. Yes we had the 1/2 bottles of wine left but no robes and when they did eventually appear, only one - I suppose we were meant to share !!!. Most of the ladies toilets on ship that you went into smelt of sewerage with a lot of the lids hanging on by one attachment. Our balcony was very rusty and once out on the balcony the sewerage smell seemed to be stronger. The theatre we could never get a seat in as most people couldn't unless we missed evening meals to guarantee a seat. Most of the other entertainment was directed at the American market and whilst I appreciate the fact that this was an American ship, there were many other nationalities on board. Unfortunately we are back on the 27th May with a recently bereaved friend as we would not be travelling with Princess again and have actually cancelled a cruise on the Sapphire as a result of our experience. Read Less
Sail Date April 2017
We haven't used Princess Cruises before and never will again. We have had fantastic cruises with Royal Caribbean, Fred Olsen and Celebrity and we were expecting this to be equally as good if not better. The food and dining service ... Read More
We haven't used Princess Cruises before and never will again. We have had fantastic cruises with Royal Caribbean, Fred Olsen and Celebrity and we were expecting this to be equally as good if not better. The food and dining service were abysmal, as was the entertainment, everything else was mediocre. The only upside was the lovely cabin steward, Babush, whom we had, he couldn't be faulted. Disembarkation was terrible, OK the weather was partly to blame, but if the ship had left Gibraltar when expected we should still have been back on time. The other main problem was to do with the itinerary, We arrived in Genoa on a Sunday and Marseilles on a Bank Holiday Monday and of course everything was closed on both of these days!! With all the days spent at sea I, and many others who were aboard agree, think that this could have been arranged better. I really don't expect Princess to take any notice of this review as their surveys don't seem to have any effect Read Less
Sail Date April 2017
I had taken two cruises with Norwegian until I decided to cruise with Princess. It was a horrible experience. The service was so bad that one server literally refused to bring a slice of pizza to an old man. The cleanliness on the ship was ... Read More
I had taken two cruises with Norwegian until I decided to cruise with Princess. It was a horrible experience. The service was so bad that one server literally refused to bring a slice of pizza to an old man. The cleanliness on the ship was so bad that everybody got sick. The activities were boring. I absolutely loved my NCL experience before, and I couldn't believe how bad it could be! The ship had maintenance issues. The rooms weren't cleaned properly. We paid hundreds of dollars to join the spa during the cruise and instead of refilling the soap with soap, they kept topping it up with water. I would recommend avoiding this company at all costs. They actually had these breakfast biscuits that they kept re-baking for every morning because on every second day they were rock hard and darker in color. I made a video to summarize my experience. https://www.youtube.com/watch?v=z8xuMsrq9fo&t=2s Read Less
Sail Date April 2017
My boyfriend (late 20s couple) and I sailed on the Crown Princess's Transatlantic Crossing from April 8-22, 2017. Our experience left much to be desired, and we have quite a number of complaints and issues. Our issues with the cruise, ... Read More
My boyfriend (late 20s couple) and I sailed on the Crown Princess's Transatlantic Crossing from April 8-22, 2017. Our experience left much to be desired, and we have quite a number of complaints and issues. Our issues with the cruise, from service, to the ship, to activities, and more, began on our first day, and snowballed throughout. By the time the cruise ended, we were more than thrilled to escape. I would not suggest this cruise line or a transatlantic cruise for a young couple. You will be the odd couple out, and it is worse than you could imagine that it is. You will also be very bored. But the cruise experience and ship itself is horrible, despite the age difference. That is the least of the issues on board. The first issue we had was with cleanliness. When we first entered our stateroom, room C255, the room was covered in hair. All of the drawers had hair in them, there was hair in the glasses in the bathroom meant for our toothbrushes, there was hair on the bed. Everywhere. It looked as if it had not been cleaned in months. Worse yet, the toilet smelled like a port-o-potty and could not be left open. It was nauseating beyond anything that could be explained in words. Sickening. Despite being cleaned daily, it still smelled and could not be fixed. Also, our towels and bedding were stained. The cleanliness issue spread through the rest of the ship as well. From the moldy smelling carpets on the main decks, to the dishes in the buffet. In fact, the coffee cups had oil in them every day. The oil floated on the top of the coffee. It was disgusting. We put coffee in the water cups to see if it was just the coffee cups, and had the same issue with oil. Thus, it is clear that Princess had been using sub-par dish-washing cleaner, and it is likely that all of the dishes were not clean. Disgusting to think of. This partially explains why 2/3 of the people on the ship got sick. Including me, who left with a sinus infection and laryngitis. Another issue was how we had to wait in line for everything. The buffet setup did not suite the number of guests on the ship. We had to wait the whole way through for each person to slowly get their food, every day. Once one makes it through this enclosed buffet setup, the food is cold. Awful design. The restaurant wait isn't designed any better. If one has "anytime" dining, they have to wait in a line for an hour to get a table. Then another two hours to get through dinner. Meanwhile, sitting with strangers, or so close to others at tables for two that people end up listening in and commenting on your conversation. Romantic. The wait continues at the shows - since the theater is so small, you have to arrive an hour early to get a seat, which cannot be done if you go to a sit down restaurant. Too much disorganization and waiting. This wasted almost every one of our evenings. Another clear issue was maintenance. The carpets on the ship were old and looked it. There was rust everywhere, especially on the balconies. The doors in the hallways were beaten up. It was shocking for a cruise line like Princess that is supposed to be high end. Moreover, the ice cream machines broke on day 2 of the cruise, and were not fixed until the 2nd last day, when they broke again. The staff were also a huge issue on the ship. It was very clear that they were unhappy, and they took it out on the passengers. They were mean and dismissive during embarkation at the ports. We also witnessed the pizza manager act cruelly to another staff member who was asked by an elderly couple to get them pizza. This was apparently against the rules. When the manager learned that the server agreed to wait in line for pizza for them, we saw him get very upset with the staff member. The poor waiter had to go back to the couple and tell them they were not allowed to ask him for pizza. It was very uncomfortable for all. It was clear that service was not first of mind for Princess. The staff also knew very little information about the ship or the ports. Before leaving, I researched which dock our ship would stop at in Lisbon. We were provided with a printed document that said we were stopping at another dock, a half hour drive away from the main part of the city. This severely changed my plans. For this reason, I approached a waiter in the buffet and asked if the picture on the map was right, he said it was. Then to make sure, I went to the guest services deck and asked them. They also said it was right. So, I asked them to tell me the name of the dock. It turned out my research was correct, and Princess gave all of the passengers the wrong information. This can be very confusing, especially when staff on board are unaware as well. Moreover, the guest services desk staff also don't know what shoes are coming up throughout the cruise. This makes it difficult to plan as well. They also show no remorse for their lack of knowledge. It's as if once again the passenger is wrong and they don't care. Furthermore, a huge issue we had was the daily activities, or lack there of. There were basically no activities to do throughout the cruise. This is unacceptable for such a long cruise with so many sea days. All of the activities listed were ways for Princess to get us to spend more money, like acupuncture sales lectures, and Effy jewelry events. These are not activities. Clearly "fun" is not something Princess cares about or considers. We have been on other cruises where they go to great lengths to make sure people are happy and excited about their experience. This was not the case here. The worst part of the cruise was how clear it was that Princess was cutting corners and running out of food. It was not even hidden. Every day's dinner became the next day's lunch. Food was clearly cooked more than once - the breakfast biscuits were literally as hard as a rock almost every day. By the end of the cruise, there was no more coffee cream anywhere. Even the purchased coffee was given in small quantities - the cups were only filled 2/3 of the way, until we requested that they fill it. Every corner was cut, including at the spa where the body wash was 99% water by the end of the cruise. The penny pinching was an absolute disgrace. Our entire experience left much to be desired. The food was terrible quality, the activities did not exist, the rooms were dirty and smelled like a sewage plant, the staff were borderline mean, and the ship was disorganized and filled with more and more opportunities to wait in line. We had a horrible experience, filled with tears and boredom. Read Less
Sail Date April 2017
We have travelled all over the world with Princess since the 1970's and have had some wonderful cruises with them. We, as Elite members, are now very disillusioned and disappointed with the attitude of the captain, senior officers ... Read More
We have travelled all over the world with Princess since the 1970's and have had some wonderful cruises with them. We, as Elite members, are now very disillusioned and disappointed with the attitude of the captain, senior officers and senior staff. Very Sans Souci attitude---we have your money so who cares!!!! The embarkation in Buenos Aires was a disaster---very few knowledgeable staff to show you where to go and to top it off most spoke only Spanish. I don't expect everyone in Argentina to speak English but I would expect that, with 90% English speaking guests arriving, Princess would have employed a large number of bilingual personnel. The shore excursion staff were absolutely useless--when we would get off at the different ports there was no one there to direct you which way to go to the busses. The food at the buffet was the same menu day after day and the food in the dining room was definitely not up to Princess standards to say the least. Usually, on previous cruises, the Table Captain would come around and make different kinds of Pasta etc.----not even once. No cherries jubilee or anything a little special for dessert. Very disappointing. After we returned, I wrote a letter to customer relations. I received a phone call---so sorry, we'd like to offer you a free meal at one of our specialty restaurants on your next cruise but, it expires in 2018. Whoopi doo!!! Don't think we'll be using it. After 30 plus cruises with Princess this is the way they treat their Elite passengers. Oceania if far far superior in all respects. Read Less
Sail Date March 2017
Pre & post tour transfers & hotels were, as usual, excellent. Maybe Princess should take notes on how to handle their most valued assets, (their customers) from these organizations! It all started off on the wrong foot - ... Read More
Pre & post tour transfers & hotels were, as usual, excellent. Maybe Princess should take notes on how to handle their most valued assets, (their customers) from these organizations! It all started off on the wrong foot - embarkation. Herded like cattle through, what seemed like, endless lines before actual entry into the embarkation chamber. And of course, being a Platinum member, we expected, and were told, that we would have priority boarding. Lie #1. The process was, stand in line, and wait your turn! Once this procedure was completed, wait again for close to 15 mins. before clearing security. Finally aboard, with an overnight in Buenos Aires, before setting sail to Uruguay. We probably would have been better served spending a 2nd night elsewhere along our route! ENext, the infamous fire and safety drill which lasted the better part of 45 mins., standing the entire time, because we were crammed into an area with inadequate seating! Then listening to a rambling narration about many issues that had absolutely nothing to do with a safety drill! As to the ship's Captain, he was simply the bearer of bad news, any time he came over the public announcements its system, which, by the way, was very infrequently. On previous cruises, it was always a pleasure ro hear from the Captain who usually was very informative as to weather conditions, docking, port(s) of call, etc. This Captain seemed to spend all his time stating everything was "beyond his control"! Lie #2. Why was it that we could not dock alongside the pier in Ushuaui when there was plenty of room on the opposite side of the pier? Especially, when 2 other ships, including a Celebrity ship, came into port after us? Surely, accommodations of this nature are made well in advance by Princess! When passengers approached the Argentine authority complaining about same, they were told it was not them but "your captain"! And then, having been ushered into waiting rooms for some where between 2-3 hrs, awaiting disembarkation, only to be told certain tours were cancelled!! Real class act!! Once again, Proncess dropped the ball, absolutely no communication from the staff as to if & when would we could still go ashore! We were told, by a very abrupt staff member, to wait and an announcement would be forthcoming re priority disembarkation - but no timeline as to when this would occur! Another 30-40 minute wait and finally an announcement! As to food aboard ship, there seemed to be an unusual amount of unavailable items ranging from no mushrooms for AM omelets, to standard issue breakfast teas! In the Horizon Court, try and find a table! Spent most of our experience their either looking for or sharing a table. The cruise line is obviously not concerned with the volume or simply not prepared to handle it! And try to find "lactose free" items - they don't exist. Speaking of dining, why is it we could not obtain preferred dining when we booked well in advance, (1st time occurrence), when others, who booked well beyond us, we're afford same? Many people who did not receive room confirmations until just prior to boarding were given upgrades and yet, having sailed more than 11-times with Princess, have never once been offered an upgrade! Princess seems more concerned with new passengers than long standing ones! Medical issues - yet another area aboard this particular cruise. One doctor, for most of the cruise, for over 3,000 passengers, not including staff! Got to give it to Dr. Allison, great job exhibiting even great patience. Thank you. Apparently approx. 1/3rd of those aboard came down with some sort of illness, including bronchitis. So much so, in fact, the medical room ran out of cough medicine. And finally, disembarkation t her in Valpariso. Yet another disaster! A complete lack of onshore staff directing passengers where to collect rheir luggage or connecting vehicles to destinations beyond. W spent at least 1/2 hr. Looking for our baggage only to find someone who told us that our luggage was sent onto our hotel. Might have been nice for Princess to advise of this quirk befor leaving th ship! When we finally found our transport vehicle, we then waited for "2-no-shows" for yet another 45 mins. before finally leaving for our ultimate destination. The people responsible for coordinating this activity didn't even have names of the passengers, simply, a total number of expected passengers. We don't make a habit of complaining, nor have we previously, so for us to do so..... It'll be a long time before, or if, we book with Princess again!! Some people would venture 1 time in 11 is a good average, but as far as we are concerned, it is unacceptable for the amount of money we pay for the experience!! We are posting this notice on Cruise Critic because we realize, (having complained directly to the cruise line, it'll simply be "DEEP SIXED"! Oh yeah, 6-months earlier, on the same ship - no issues, go figure!!!!!!! Read Less
Sail Date February 2017
We like long cruises and this was a back to back cruise starting in Valparaiso, Chile and ending Fort Lauderdale, Florida. We have taken 20+ cruises and this was the only one that we have EVER complained about. Princess has lower the ... Read More
We like long cruises and this was a back to back cruise starting in Valparaiso, Chile and ending Fort Lauderdale, Florida. We have taken 20+ cruises and this was the only one that we have EVER complained about. Princess has lower the entire experience of cruising. They do not make the experience special anymore now you just a number!!!! We chose anytime dining and the service was great but the food most of the time was cold and lacked flavor.The Bean Counters at Princess may not think that the passengers noticed that Princess Favorites side of the menu has deleted steak and replaced it with hamburger. Pizza and hamburgers by the pool were the best food on the ship. The horizon grill reminds you of you old school cafeteria. On the first leg of the cruise we enjoyed the Enrichment talks on the sea days but on the second leg of the cruise there was none. This ship had so many out of order signs such as : elevators,ice machines, coffee machines bathrooms, and swimming pools. If you wanted to go to the Princess theater you needed to go 45 minutes early to get a seat. Many people did not know this and end up sitting on the floor and on the staircases. No Princess people were to be seen to control this nightmare. Major safety issue for every one on the ship. I would think Princess would be concern for the safety of the passengers not only concern about lawsuits pertaining to accidents due to blocked stairways. Closed down laundry for 3 days while in port in Buenos Aires (due to water shortage????) It would have be great if Princess had given the passengers a little notice of this information BEFORE we had 14 days of dirty clothes. We didn't book a tour on our first day in Buenos Aires . We planned to stay on the ship and wash clothes for the 19 days on board. Many unhappy people!!!! On the last part of the cruise in the women's Spa the hot water controls in all 3 showers were wrapped with duck tape. You could only take cold showers!!! The information that was given to me by Spa employees were the threads were stripped out. Was there NO plumbers on board.... Too many issues to list them all and most likely we will not cruise Princess again. We are Platinum members and were planning a trip with Princess to the Baltic's this year which will put us at the top (Elite). Now we are questioning if we want to be Elite with a cruise line that has lowered their standards. Read Less
Sail Date February 2017
I was offered onboard credit for being a veteran. The security was not handled properly and my wife's bag was lifted. It was not returned until we had occured over a thousand dollars is bills from the ship medical staff and 16 day ... Read More
I was offered onboard credit for being a veteran. The security was not handled properly and my wife's bag was lifted. It was not returned until we had occured over a thousand dollars is bills from the ship medical staff and 16 day from departure. Several request were made to look for the bag at customer service, but after being told the bag was aboard I signed for it. The ship's officer said it had been on board since embarkcation. When I asked that they recind the charges I met the rude Mr Steven. When I contacted Princess after the cruise, I got the 'WE DON'T CARE ATTITUDE!'' Embarkation was held up for hours in Valpariso. Going ashore was held up for three hours in Rio. Food on board had the frozen portion control taste, not at all what I have previously experinced on other cruises. This lenthly cruise was definatly marketed for older people , due to the fact that only retired persons could be away for a longer time. to matters even worse I was server tainted food and had symptoms of food posioning for a week. THen the ships medical service charged me 365 dollars for a single visit. When I told the doctor that the fumes from the midship elevator shaft made my eyes water and my throat to constrict, that was nothing and I had a cold. They chargred me 26 dollars for a flu test that I did not have any flu like symptoms for. I will not be traveling with Princess again! Read Less
Sail Date February 2017
This was a bucket list trip around South America. Boarding was total disorganized and took over 4 1/2 hours. No one in the terminal had any answers as to why the delays. The ship is old and outdated. stains in carpeting, ratty mats and ... Read More
This was a bucket list trip around South America. Boarding was total disorganized and took over 4 1/2 hours. No one in the terminal had any answers as to why the delays. The ship is old and outdated. stains in carpeting, ratty mats and flooring in the gym, no nets on basketball courts, broken machines in the casino. When I spoke to a supervisor about the condition of the ship I was told" Sir, you have to understand that the ship will be going into dry dock so we're not bothering now with those things." Could not believe a crew member would say that to a recently boarded passenger. Got sick first night. Went to medical center second day but could not be seen then due to emergency. went next day and received a bill for $600. Due to critically ill patient we had to turn around and as a result of the delays we missed two of 5 ports- Montevideo and Falkland Islands. Cabin next door to us flooded and at 5:30 AM we had to move ourselves into another cabin. No help from crew as they were "busy" cleaning up. Two small fires during cruise- one in engine room and one in incinerator room. Food was very mediocre in buffet and dining room. The food in Sabatini's was very good. So many problems that the line finally offered passengers a credit on the cruise and on a future cruise. That was well received but as for this cruise, we spent 11 of 14 days at sea on a somewhat run down ship. Very disappointing and a waste of a lot of money. Front desk staff were great as was Cruise Director, trying to be helpful. Read Less
Sail Date January 2017
Don't ever ask for Any Time Dining on a Princess ship. They will only accept seating at 5:30 or 8:15. We asked for 6 PM and told they won't accept a reservation for that time. Told we could come down and stand in the wait ... Read More
Don't ever ask for Any Time Dining on a Princess ship. They will only accept seating at 5:30 or 8:15. We asked for 6 PM and told they won't accept a reservation for that time. Told we could come down and stand in the wait line. Waited 45 minutes just to get a beeper and then waited another 35 minutes to be seated. Tried it twice and had the same results. We then changed to traditional seating at 5:30. Called customer service at Princess when we got a back and all we got was a snotty call from a representative who said basically, "so". Asked to talk to a more senior person and was told they do not talk to customers. The shows were totally overcrowded. If you did not get to the Princess Theater at least 45 minutes to an hour before the show, you could not get a seat. For this size of ship, there should have been three shows each night, not just two shows. The tours were totally overpriced. Long delays waiting to get off the ship to go on tours so you were getting off later than planned for the tours. Lack of organization. Ship is getting very tired and is in need of a total remodel. Problems with odors all over the ship, plumbing not working so that numerous public restrooms were closed, etc. The feeling of many of the Elite customers, Princess has been "Carnivalized". Everything has been down sized and benefits minimized. Read Less
Sail Date December 2016
We chose this particular cruise because my companion has wanted to take it since we met a couple several years ago who had done the sailing and raved about it and the adventure it was. They had gone on Holland America. This year we ... Read More
We chose this particular cruise because my companion has wanted to take it since we met a couple several years ago who had done the sailing and raved about it and the adventure it was. They had gone on Holland America. This year we had the time to attempt this long of a vacation and went looking for the same/similar opportunity. The cruise we found was with Princess. We had read good things about Princess and had no qualms about booking on one of her cruises. I will tell you now that if had been my first cruise I would have never stepped onto another cruise ship. The trip to Los Angeles was uneventful and our hotel was very nice, it was one that Princess uses and there was a representative there to set up our trip to the cruise terminal on the next day. We had shipped 2 large bags to the hotel, using a shipping service we found on the internet. This worked out really well and I will do it again, the service was 'Luggage Free', they picked up the bags at the house and delivered them to the hotel on time. Embarkation was a hassle, there was one long line that snaked around the terminal trying to board everyone with only three open windows. I thought that the shore excursions were very expensive for what they offered and we only took two in separate cities, neither was satisfactory. Dining was a painful experience, we had selected anytime dining and only went to the big dining room about 5 times. Not one of those times were satisfactory, not once did our order come out correctly and there was very little choice on the menu. The buffet quality was mediocre, if that. The selection was limited and mostly spiced with curry, not a favorite. The carving station was usually abandoned so one could not get meat sliced even if you wanted it. My companion went up for breakfast and sat down with a bowl of oatmeal, there were no utensils at the place, he asked a girl for utensils and she brought him a knife and folk, he asked for a spoon to eat his oatmeal and she said 'that will take awhile', he got up and walked away. The signs on the food were not all in English and one did not know what it was. The best food on the boat was at the 'International Cafe' on deck 5. We did have two good meals in the Crown Grill but that is $29.00 a person, no bargain. They charge $12.95 a day per person for gratuities, on our 15th day they had charged us 39 times for gratuities. We went to the service desk, we cancelled the gratuities they had charged us and for the rest of the cruise, we took care of the people ourselves, every day there was a long line at the service desk, I heard a lot of complaints when I was there. At the beginning of the cruise the boat vibrated terribly, we complained twice and it did seem to get better after about the third day, they did send someone to the room to check it out. My companion is a diabetic and there was very little offered at the buffet or in the dining room that was sugar free. I disagree with another review about services for the handicapped, I do not feel that help was offered, especially at disembarkation where I was behind a gentleman in a wheelchair who got caught in the ramp because of the way it was set up, there was no one from the staff nearby until I called someone to help him even though they saw what was happening. Also the people had to walk to the terminal, even those on crutches or with canes and helping devices in the heat and humidity to go through customs and then to another terminal to get their luggage and then across two streets to another terminal to get buses to the airport. Considering the fact that most of the longer term passengers on the cruise were older, even elderly, very little consideration was given to helping them by the general staff. On the whole this was our first and last cruise with Princess and this was a statement we heard from too many other people on board, even people who planned to cancel reservations they had already made with Princess for the future and people who had sailed Princess before.. Also we paid $360 each for a visa for Brazil, we could have gotten off in Argentina, flown home from there, and saved that money. Not a great experience. Read Less
Sail Date December 2016
We paid lots of money for this cruise, and thought that service and food quality would be much better than pervious cruises that we have been on and we were dead wrong!! We were on the crown princess sailing to Hawaii and the South Pacific ... Read More
We paid lots of money for this cruise, and thought that service and food quality would be much better than pervious cruises that we have been on and we were dead wrong!! We were on the crown princess sailing to Hawaii and the South Pacific and the service and food quality was the worst we have ever seen!! My wife and I were sick from the food sometimes. They would serve the same food every week. The servers had a bad attitude at times and we waited sometimes 45 mins to be given a menu. One night we got up and left after this frustration!! The shore excursions were overpriced, compared to the same excursions by local agencies. The entertainment was good and the ports were good and interesting. We would only go again if the cost was much lower, and the food and service was professional and excellent. I don't recommend this cruise line to anyone who wants excellent food and service for the money. We are very disappointed in this cruise and cruise line. They nickel and dime you for everything!! This was our 25th wedding anniversary we were very disappointed!! Read Less
Sail Date October 2016
My family owns a travel agency and I've been travelling all my life. This was hands down THE worst vacation experience we have ever had. The cabins: We travelled as a group of 9 in 4 cabins. At least 3 of those cabins had big ... Read More
My family owns a travel agency and I've been travelling all my life. This was hands down THE worst vacation experience we have ever had. The cabins: We travelled as a group of 9 in 4 cabins. At least 3 of those cabins had big clumps of hair in the blankets, towels, and showers. Disgusting. Our crib wasn't there when we arrived and my father-in-law's bag was held for inspection but he was never told that until he inquired after it so he could dress for dinner. Though the room guide said there should be pool towels in our room, there were not. They could only be acquired on deck. The restaurants: Overall the traditional and specialty restaurants were good, but if you wanted sit down breakfast the wait for food was an hour and frequently not what you ordered. The selection was very very small. If you ate on deck, they would not let you have a plate without sanitizing your hands, the lines were closed in and disorganized and it was almost impossible to find seating (we usually bussed a table ourselves). Getting your own beverages was discouraged and attendants were not quick to get them for you. We did open seating at the Crown Grill one afternoon with their pubfare menu. Our food was not only not good, but came at all different times, we watched some of it go to the wrong table and then get retrieved, and our dessert (bread and butter pudding) had a HAIR baked into it. More hair. again, disgusting. The Platinum Studio: We had an overall positive experience in the platinum studio. The photographer was great and the photos were nice. Our appointment did start late, and we had signed up on "champagne and strawberries" night which we weren't served. The complaint here is that Platinum studio pictures cost $150/digital image. We paid $450 for 3 photos, the base price for an entire photography package anywhere else in the US, but we got 3 photos, on a CD that we had to wait to be mailed to us. CDs are falling the way of A-track tapes and in our house, we use tablets, we don't actually have a disc drive in our house that allows me to retrieve my $150/image photos. I'm going to either have to go buy a portable disc drive or borrow one. The $200 package for the rest of the photos we had taken on the ship included ALL of our photos and a jump drive, but the platinum studio charges $150/image and I can't even get it on a jump drive. That pricing is beyond exorbitant and i'd expect more for the money. Quite frankly, it feels like a hustle that they aren't upfront about their pricing because no, we wouldn't have even had the pictures taken. We're fine with paying $100 sitting fee and $20/image. We're fine with paying more to have them printed on high quality paper. We're really not fine with $150/image. Why did we pay it? Because although there was never a wait for photos anywhere on the ship, photo times were always around bed time and photographers did very little to get a smile out of our child. He looks sleepy and stoic in all of them. The Platinum Studio did take the time and effort to get a smile. The staff: One of the most beautiful things about cruising is how every member of the staff always makes you feel special. That was sorely lacking on Princess.The staff was not fast or efficient, most were not smiley and did not greet you, some were outright rude. After a long day in port I went to retrieve my bags off the security belt getting onto the ship and an attendant smacked my hand away "No! Wait" I asked if something was wrong with my bags and she picked them up, shoved them at me and said "Are these yours? Take them! You're holding up the line!" When I complained about our experience at the front desk later, we were treated like we just wanted something for free (I never asked for anything). I was told these things must be my fault, maybe it was my (pixie cut) hair tangled up in everything, and since it was the end of the trip why bother complaining at all. She never once apologized. Check-in: This was the absolute longest check in process I have ever experienced with customs being a part of it. It took forever. Many of the amenities tours (like tours of the spa) occurred before we ever got on board. Travelling with a child: We had a 1 year old with us and we've been blessed with a very agreeable baby. However, it really irritated us that no concessions were made for him. We paid full 3rd person fare and service charge for him, and he was generally treated like he didn't exist. 1 is too little to use any of the onboard children's programs so we obviously did not take advantage of those.The crib we had requested wasn't in our room when we got there after a very long check in day. He is 1 (and 85th percentile in size, so not smaller than average or anything that would make you think he's younger), he eats real food, he feeds himself. I had to request a plate for him at the buffet each morning- usually more than once. I had to find my own highchair every morning and in several restaurants. At the Crown Grill, we weren't offered a highchair and servers seemed very busy and harried. Because he was in a grandparent's arms, he knocked over a glass of water, soaking the table, booth and mommy. No one offered to help clean it up or dry us off. He's a baby, he loves candy and chocolate and was super excited about the chocolate on the pillows each night. He was never left his own piece of chocolate and instead got mommy's chocolate. Like I said, we paid full person price for him, give him some chocolate. Some cruiselines understand that if kids are happy, parents are happy. Our traditional dining servers were great with him, but no one else on the ship even acknowledged he was there. Princess did absolutely nothing to make us feel like he was important or valued. They forgot basic accommodations for him everywhere but private dining. Communication: Cruises usually announce everything important over a speaker that extends into the staterooms. Princess does not do this for anything other than the lifeboat drill so knowing when you were allowed off the boat and which deck you should disembark on was always kind of a guessing game. The Princess Patter was terrible with event times that didn't quite match (the wheelhouse had a place in the itinerary and a feature box with times 30 minutes different). There was no channel guide, though at one point the Princess Patter had printed "please consult your princess patter for channels and times". You can only view your stateroom account on your phone through their "Princess@Sea" app. I discovered this by accident because they didn't print anything in the patter or room material about "Princess@Sea" until our 4th day on the ship. Movies Under The Stars: We watched 1 movie under the stars (Alice Through the Looking Glass). It had rained so the furniture was wet and it was cold. There was dry furniture available, but it was stacked and bound and inaccessible. No one passed out popcorn. No one squeegeed water off the deck. No one offered blankets or towels or non-alcoholic beverages. Tours: We did 2 tours with the ship. Both left late, did not meet where indicated, and were poorly signed at port. Our second tour required a long drive. The boat docked early in the morning but the tour didn't leave until afternoon which meant we got 90 minutes at our tour destination before returning to the ship. There was no verbal tour given on that long drive. Our traditional seating servers were nice and most of the photography staff were friendly. We enjoyed the ports themselves. The ship experience was 90% awful. terrible. no good. very bad. We left many comment cards and played phone tag for a week and a half before getting an apology. We didn't ask for compensation and Princess offered $75 onboard credit (for me and my husband, not our child) if we travel with them in the next year. We spent $2100 on the cruise, $1000 on travel to and from the cruise, and $1100 onboard. We spent over $4000 for the WORST TRIP OF OUR LIVES. We will not be spending that kind of money to experience that again, let alone for $75 onboard credit. NEVER EVER AGAIN, Princess. It is my hope that no one ever ever have the experience we did, and so I am putting it out on every review site I can find and telling every person I know just how awful princess was. There are fantastic beautiful experiences out there. Choose another experience. Read Less
Sail Date September 2016
I'm not sure where to begin... the food or the constant Sewer smell? My husband and I have cruised to Alaska 2 years ago with Celebrity Solstice and being on this ship was hell compared to our last trip. I don't typically ... Read More
I'm not sure where to begin... the food or the constant Sewer smell? My husband and I have cruised to Alaska 2 years ago with Celebrity Solstice and being on this ship was hell compared to our last trip. I don't typically write reviews and it took me several attempts to figure out how to write a review here. It was worth the effort and time to get my words down. Upon our late arrival (have to give it to princess crew for getting us on board as we almost did not make it), we went to our cabin to be greeted by our nice steward. my husband and I immediately smelled a sewer type smelling the hallway and in our room. I asked what that smell was and he said "what smell?" throughout the entire cruise we smelled this mid ship on all floors we were at. We met up with 15 other family members for a reunion on this trip and family members were complaining about the same foul sewer smell. Like water that spills on a carpet and not dealt with and mildew sets in..you know what I'm talking about right? Anyway, this smell didn't stop there..the dining room had a horrible smell going down the entryway and hall way.. it was vile. like old food. I was more comfortable in the public restrooms honestly as they were very clean! after we had booked this trip, I started reading reviews and there were many complaints about the food. Well I have to tell you.. I should have NOT eaten their food in the buffet or dining room. I would have saved in days of illness (still recovering) among other family members. It is very very very clear that this was all food related, contaminated food perhaps. If you want cold milk, forget it... luke warm...if you want cold yogurt, forget it...luke warm, if you want cheese, forget it..sweaty wilty and warm..(every single day!). I tried to eat fruit most of the time. We ate in the dining room every night and the food was also luke warm.. I was feeling sick every night. then BAM! in and out of the restroom... couldn't go out of my room and nauseated..still sick.. past four days. Just got home yesterday. It could be that I have that Noravirus as my Dr just started me on antibiotics. After doing some research on this ship, I found they had 2 breakouts this year on their ship! this virus is caused by contaminated food. go figure.. will never set foot on this ship again. Do yourself a favor..stay away if you want to stay healthy! Read Less
Sail Date July 2016
I have been on about 15 cruises in the past. I have done 3 of these 1 night cruises from Vancouver to Seattle. We find it a quick and fun getaway. I have done 2 on NCL and 1 on Princess prior to this. I have sailed RCI, Disney, NCL, ... Read More
I have been on about 15 cruises in the past. I have done 3 of these 1 night cruises from Vancouver to Seattle. We find it a quick and fun getaway. I have done 2 on NCL and 1 on Princess prior to this. I have sailed RCI, Disney, NCL, Princess & Carnival. This was the worst experience ever! I have found the trick to one nighters is to get to Vancouver port for 10:15am, check in our bag and then go to the line up, usually wait 15 mins and they open up around 10:30am. Go through security (5 mins), then customs (5 mins) and then go get key cards and wait for boarding group (have been 10-20 mins) and then board. Usually we are on the ship by 11am-11:15am. Nice and easy. Well not this time. They had us check in bags, then go upstairs to the giant conference area. Wait in a massive lineup for about 45 mins (no line for repeat cruisers, gold members, platinum, or whatever it is princess has). Got key cards, then back out and down stairs, into another line up. Waited in that for 20 mins, got through security and then ushered into a huge waiting room of chairs. FINALLY got to sit down after being on our feet for about 75 mins at this point, and then waited for customs for another half hour. Then taken to the area where normally you get your keys, but instead was waiting area to board ship. Only at this point did returning cruisers get to go ahead. We didn't get on board until 12;15pm - 2 full hours of line ups! We were starving, tired, hot, sweaty and almost just left at one point it was getting ridiculous. Finally get on board. We didn't get to board into the main atrium, had to board at the back, so it was a bit underwhelming to walk onto the ship into a hallway. One of the fun parts of a new ship is that big 'wow' when you board, seeing the atrium and stuff. At this point I didn't really care. Went to buffet. Buffet was lined up out the doors and towards the pool. We were going to skip it, but love the embarkation buffet. 20 mins in line we got into buffet. Blech! Worst cruise buffet ever! It was like 'lets throw the one nighters the cheapest food we have and hope they don't notice'. Carving station was fish. Everything was fish. One chicken dish, 2 pastas and then 2 full counters of buns and butter. They really wanted us to fill up on buns. Desserts were boring. Cookies, tarts and a sugar free option. Worst buffet ever! We had to stand in the line going around the buffet and then exit, took about another 20 mins, and by the time we could exit our food was now cold. Ate our cold food by the pool and then got some ice cream. Went to our room and it was as expected. Our balcony was one of the extra large ones on deck 10 and I highly recommend getting one of these. It was nice to sit outside and put our feet up and watch everything. Lots of room. Room felt a bit tight and small. Shower was quite small. Typical older cruise ship room. I didn't find this ship as 'wow' as many I have been on. Nothing super special. Nothing wrong with it, but after being on many ships I would say it was just an average older ship. Dinner was not great. Again, put out the cheapest menu they could. Pasta, chicken breast, etc... NO steak! I have never gone to a main dining room that doesn't even offer a small steak! I had pot roast, which was 2 small pieces of beef on top of 2 carrots, a mushroom, 2 pieces of onion and some cheese thing. Cheesecake was good. Ceasear salad was 'ok'. Our party of 20 people were all very underwhelmed with dinner and left hungry and went to the buffet later LOL. I think the food was so bad and small they hoped we were all going to go pay $29 to each at the upcharge restaurant. Dinner buffet was 'Italian' - and it consisted of salad, some antipasto meats, a giant tub of spaghetti (no meat - just noodles and sauce and tasted like chef boy ar dee), chicken breast, mashed potatoes and a few other things. Nothing exciting. I thought maybe there was going to be chicken parm, lasagne,etc... Nope! Desserts were small pieces of apple pie, tarts and cookies. Boring! Ice cream and pizza was always lined up - a good 10 min wait for those. They shut down at 9:30. The hamburger place shut down at 9:30 as well. No room service available on a one night cruise (not uncommon - have noticed this before). They had a lot of entertainment options, comedy shows, the magic to do show (I left early as I didn't find it super enjoyable), etc.... Movies they chose for under the stars were odd choices- concerts. Last year we had watched a great movie and had fun with this, I had no desire to watch rock concerts. We had good weather, everyone was swimming and stuff. TV in our room was super fuzzy. We were really wanting to watch it anyway, but if we had, we probably couldn't have. Got up in the morning to realize we had no towels in our room. Had to run outside the stateroom at 8am to find a steward to get towels, who couldn't believe we didn't have any and was more the tone of 'yes you do, you stole them' - got towels. Room had no cold water - only hot would work- couldn't shower or we would get burnt. Just washed our hair quickly in the hot water. Found out all our friends got chocolates and turn down service and customs forms in their cabins. We got nothing! I had to track down a customs form that morning. Breakfast buffet line up was insane again. Took a half hour to get food. Pancakes and French toast were good. We were there about 8:45am, but not into the buffet until about 9:15am and there wasn't much left and they were not replenishing because it closed in 15 mins. No bagels, no muffins, no donuts, only a few lemon Danish. Eggs were yucky. No hashbrowns (they put out French fries). 3 boxes of cereal left. We ate a plate of pancakes and French toast - that was about all there was. Never been so glad just to be off a ship. At disembarkation they asked for our number. We didn't have a number- we were never given a number and the lady said "I think you are lying, everyone had a number, you just want off the ship faster not in your group". I want to add they were on group 24 and it was 9:45am, if I wanted to lie and get off the ship faster, I would have been there much earlier than that!!!!!! Elevators were PAINFULLY slow. Too many people trying to go to the same place at the same time on a one night cruise. No one is really 'spread out' in activities. It was not uncommon to wait 10 mins for an elevator, and I have a bad knee so stairs are not an option for me. Couldn't wait to get on that bus and come home - I was exhausted just from line ups, elevator waits, etc..... Was just not a fun time at all. If you like 20 min waits for food and elevators then go on a one night cruise. Otherwise I strongly suggest you skip it! I just felt frustrated the entire time - like we couldn't enjoy ourselves at all because we were always in some kind of huge line! I know lines are part of cruising, but this was cruise #15 for me and never had it like this before! I think the whole embarkation nightmare started us off on the wrong foot. I won't ever cruise princess again after this - if anything they should be putting their best foot forward and making a big impression, not slacking. They should make me want to cruise with them again - put out the chocolate fountain, put out the good desserts, the steak, the good menus - but instead it just made me go "I could never spend 7 days on this ship". I heard this over and over from many people. We would chat in line ups and it was 'never again' 'never princess again' 'go back to disney' 'go back to RCL'. Read Less
Sail Date May 2016
The Good: Alaska, what more needs to be said. It was stunning, the scenery, towns, people, weather, the excursions (we took 2) we had signed up for more but the itinerary changed and a lot of the excursions were canceled. Highly ... Read More
The Good: Alaska, what more needs to be said. It was stunning, the scenery, towns, people, weather, the excursions (we took 2) we had signed up for more but the itinerary changed and a lot of the excursions were canceled. Highly recommended would be the Eagle Island Sea Kayaking trip in Ketchikan. Absolutely spectacular! Also in Ketchikan, if your looking for fresh fish to be sent home "Fish From Trish" is a must. Some of the customer service crew at the customer relations desk were pretty understanding and helpful, some. We had dinner at the Crown Grill one night, other then a mix up with the reservations, (a case were the right hand didn't know what the left hand was doing) it was a nice evening. The Bad: This is easy. We left port (Vancouver) 4 hours late, spent 5 hours in a few different lines in order to get thru customs. There were a total of three ships in port at the same time and as much as it was customs at fault for most of the delay, I found out that this happens twice a year. Princess knowing this should have done a better job in preparing for this problem. On board we found the crew for the most part to be rude, disingenuous and they gave the impression that they rather be somewhere else the doing their job. Because of the itinerary change times and days of the original itinerary changes. Over all a total of 12 hours lost, taken away. The worst of it was the change in Juneau where it was moved from Tuesday to Sunday (Mother's day). The town was not notified in time (according to one shop owner) and there for Juneau closed down at 7:00pm. We were in port from 2:30 - 11:30. 4 1/2 hours in a dark town. Bad planning again or lack of from Princess. This happened in Skagway as well. The Terrible: The food, the food and the overall service onboard. For breakfast at the Horizon Court Buffet I asked on a few different day if I may have fresh toast, the answer I was given was "NO" and they walked away. Hard to believe, I know. At the International Cafe I asked for a sandwich with no tomato, easy enough. It came to me cold and with the tomato. Not once but twice. Twice Princess decided to paint right next to the Horizon Court Buffet, Try to eat while smelling oil base paint. They also thought shutting down the running track at 6:30am (this is when most people like to get there running in) was a good idea. And you would think keeping the hot tub area clean would be on there list of things to do. NOT. My wife and I went out there several times after 7:00pm. Not a once was it clean. Dirty towels, empty beer bottles, cocktail glasses, used tissues. I have never seen anything like it before. If I didn't see or deal with any of this myself I wouldn't have believe it. After reading some of the other reviews I'm not the only one who experience such bad service all the way around. I will be going back to the great and most beautiful state of Alaska, but NOT on a Princess Cruise. I highly recommend you do the same. Read Less
Sail Date May 2016
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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