2 Helpful Votes
Sail Date: February 2017
I was offered onboard credit for being a veteran. The security was not handled properly and my wife's bag was lifted. It was not returned until we had occured over a thousand dollars is bills from the ship medical staff and 16 day ... Read More
I was offered onboard credit for being a veteran. The security was not handled properly and my wife's bag was lifted. It was not returned until we had occured over a thousand dollars is bills from the ship medical staff and 16 day from departure. Several request were made to look for the bag at customer service, but after being told the bag was aboard I signed for it. The ship's officer said it had been on board since embarkcation. When I asked that they recind the charges I met the rude Mr Steven. When I contacted Princess after the cruise, I got the 'WE DON'T CARE ATTITUDE!'' Embarkation was held up for hours in Valpariso. Going ashore was held up for three hours in Rio. Food on board had the frozen portion control taste, not at all what I have previously experinced on other cruises. This lenthly cruise was definatly marketed for older people , due to the fact that only retired persons could be away for a longer time. to matters even worse I was server tainted food and had symptoms of food posioning for a week. THen the ships medical service charged me 365 dollars for a single visit. When I told the doctor that the fumes from the midship elevator shaft made my eyes water and my throat to constrict, that was nothing and I had a cold. They chargred me 26 dollars for a flu test that I did not have any flu like symptoms for. I will not be traveling with Princess again! Read Less
11 Helpful Votes
Sail Date: January 2017
This was a bucket list trip around South America. Boarding was total disorganized and took over 4 1/2 hours. No one in the terminal had any answers as to why the delays. The ship is old and outdated. stains in carpeting, ratty mats and ... Read More
This was a bucket list trip around South America. Boarding was total disorganized and took over 4 1/2 hours. No one in the terminal had any answers as to why the delays. The ship is old and outdated. stains in carpeting, ratty mats and flooring in the gym, no nets on basketball courts, broken machines in the casino. When I spoke to a supervisor about the condition of the ship I was told" Sir, you have to understand that the ship will be going into dry dock so we're not bothering now with those things." Could not believe a crew member would say that to a recently boarded passenger. Got sick first night. Went to medical center second day but could not be seen then due to emergency. went next day and received a bill for $600. Due to critically ill patient we had to turn around and as a result of the delays we missed two of 5 ports- Montevideo and Falkland Islands. Cabin next door to us flooded and at 5:30 AM we had to move ourselves into another cabin. No help from crew as they were "busy" cleaning up. Two small fires during cruise- one in engine room and one in incinerator room. Food was very mediocre in buffet and dining room. The food in Sabatini's was very good. So many problems that the line finally offered passengers a credit on the cruise and on a future cruise. That was well received but as for this cruise, we spent 11 of 14 days at sea on a somewhat run down ship. Very disappointing and a waste of a lot of money. Front desk staff were great as was Cruise Director, trying to be helpful. Read Less
9 Helpful Votes
Sail Date: December 2016
Don't ever ask for Any Time Dining on a Princess ship. They will only accept seating at 5:30 or 8:15. We asked for 6 PM and told they won't accept a reservation for that time. Told we could come down and stand in the wait ... Read More
Don't ever ask for Any Time Dining on a Princess ship. They will only accept seating at 5:30 or 8:15. We asked for 6 PM and told they won't accept a reservation for that time. Told we could come down and stand in the wait line. Waited 45 minutes just to get a beeper and then waited another 35 minutes to be seated. Tried it twice and had the same results. We then changed to traditional seating at 5:30. Called customer service at Princess when we got a back and all we got was a snotty call from a representative who said basically, "so". Asked to talk to a more senior person and was told they do not talk to customers. The shows were totally overcrowded. If you did not get to the Princess Theater at least 45 minutes to an hour before the show, you could not get a seat. For this size of ship, there should have been three shows each night, not just two shows. The tours were totally overpriced. Long delays waiting to get off the ship to go on tours so you were getting off later than planned for the tours. Lack of organization. Ship is getting very tired and is in need of a total remodel. Problems with odors all over the ship, plumbing not working so that numerous public restrooms were closed, etc. The feeling of many of the Elite customers, Princess has been "Carnivalized". Everything has been down sized and benefits minimized. Read Less
7 Helpful Votes
Sail Date: December 2016
We chose this particular cruise because my companion has wanted to take it since we met a couple several years ago who had done the sailing and raved about it and the adventure it was. They had gone on Holland America. This year we ... Read More
We chose this particular cruise because my companion has wanted to take it since we met a couple several years ago who had done the sailing and raved about it and the adventure it was. They had gone on Holland America. This year we had the time to attempt this long of a vacation and went looking for the same/similar opportunity. The cruise we found was with Princess. We had read good things about Princess and had no qualms about booking on one of her cruises. I will tell you now that if had been my first cruise I would have never stepped onto another cruise ship. The trip to Los Angeles was uneventful and our hotel was very nice, it was one that Princess uses and there was a representative there to set up our trip to the cruise terminal on the next day. We had shipped 2 large bags to the hotel, using a shipping service we found on the internet. This worked out really well and I will do it again, the service was 'Luggage Free', they picked up the bags at the house and delivered them to the hotel on time. Embarkation was a hassle, there was one long line that snaked around the terminal trying to board everyone with only three open windows. I thought that the shore excursions were very expensive for what they offered and we only took two in separate cities, neither was satisfactory. Dining was a painful experience, we had selected anytime dining and only went to the big dining room about 5 times. Not one of those times were satisfactory, not once did our order come out correctly and there was very little choice on the menu. The buffet quality was mediocre, if that. The selection was limited and mostly spiced with curry, not a favorite. The carving station was usually abandoned so one could not get meat sliced even if you wanted it. My companion went up for breakfast and sat down with a bowl of oatmeal, there were no utensils at the place, he asked a girl for utensils and she brought him a knife and folk, he asked for a spoon to eat his oatmeal and she said 'that will take awhile', he got up and walked away. The signs on the food were not all in English and one did not know what it was. The best food on the boat was at the 'International Cafe' on deck 5. We did have two good meals in the Crown Grill but that is $29.00 a person, no bargain. They charge $12.95 a day per person for gratuities, on our 15th day they had charged us 39 times for gratuities. We went to the service desk, we cancelled the gratuities they had charged us and for the rest of the cruise, we took care of the people ourselves, every day there was a long line at the service desk, I heard a lot of complaints when I was there. At the beginning of the cruise the boat vibrated terribly, we complained twice and it did seem to get better after about the third day, they did send someone to the room to check it out. My companion is a diabetic and there was very little offered at the buffet or in the dining room that was sugar free. I disagree with another review about services for the handicapped, I do not feel that help was offered, especially at disembarkation where I was behind a gentleman in a wheelchair who got caught in the ramp because of the way it was set up, there was no one from the staff nearby until I called someone to help him even though they saw what was happening. Also the people had to walk to the terminal, even those on crutches or with canes and helping devices in the heat and humidity to go through customs and then to another terminal to get their luggage and then across two streets to another terminal to get buses to the airport. Considering the fact that most of the longer term passengers on the cruise were older, even elderly, very little consideration was given to helping them by the general staff. On the whole this was our first and last cruise with Princess and this was a statement we heard from too many other people on board, even people who planned to cancel reservations they had already made with Princess for the future and people who had sailed Princess before.. Also we paid $360 each for a visa for Brazil, we could have gotten off in Argentina, flown home from there, and saved that money. Not a great experience. Read Less
Sail Date: October 2016
We paid lots of money for this cruise, and thought that service and food quality would be much better than pervious cruises that we have been on and we were dead wrong!! We were on the crown princess sailing to Hawaii and the South Pacific ... Read More
We paid lots of money for this cruise, and thought that service and food quality would be much better than pervious cruises that we have been on and we were dead wrong!! We were on the crown princess sailing to Hawaii and the South Pacific and the service and food quality was the worst we have ever seen!! My wife and I were sick from the food sometimes. They would serve the same food every week. The servers had a bad attitude at times and we waited sometimes 45 mins to be given a menu. One night we got up and left after this frustration!! The shore excursions were overpriced, compared to the same excursions by local agencies. The entertainment was good and the ports were good and interesting. We would only go again if the cost was much lower, and the food and service was professional and excellent. I don't recommend this cruise line to anyone who wants excellent food and service for the money. We are very disappointed in this cruise and cruise line. They nickel and dime you for everything!! This was our 25th wedding anniversary we were very disappointed!! Read Less
3 Helpful Votes
Sail Date: September 2016
My family owns a travel agency and I've been travelling all my life. This was hands down THE worst vacation experience we have ever had. The cabins: We travelled as a group of 9 in 4 cabins. At least 3 of those cabins had big ... Read More
My family owns a travel agency and I've been travelling all my life. This was hands down THE worst vacation experience we have ever had. The cabins: We travelled as a group of 9 in 4 cabins. At least 3 of those cabins had big clumps of hair in the blankets, towels, and showers. Disgusting. Our crib wasn't there when we arrived and my father-in-law's bag was held for inspection but he was never told that until he inquired after it so he could dress for dinner. Though the room guide said there should be pool towels in our room, there were not. They could only be acquired on deck. The restaurants: Overall the traditional and specialty restaurants were good, but if you wanted sit down breakfast the wait for food was an hour and frequently not what you ordered. The selection was very very small. If you ate on deck, they would not let you have a plate without sanitizing your hands, the lines were closed in and disorganized and it was almost impossible to find seating (we usually bussed a table ourselves). Getting your own beverages was discouraged and attendants were not quick to get them for you. We did open seating at the Crown Grill one afternoon with their pubfare menu. Our food was not only not good, but came at all different times, we watched some of it go to the wrong table and then get retrieved, and our dessert (bread and butter pudding) had a HAIR baked into it. More hair. again, disgusting. The Platinum Studio: We had an overall positive experience in the platinum studio. The photographer was great and the photos were nice. Our appointment did start late, and we had signed up on "champagne and strawberries" night which we weren't served. The complaint here is that Platinum studio pictures cost $150/digital image. We paid $450 for 3 photos, the base price for an entire photography package anywhere else in the US, but we got 3 photos, on a CD that we had to wait to be mailed to us. CDs are falling the way of A-track tapes and in our house, we use tablets, we don't actually have a disc drive in our house that allows me to retrieve my $150/image photos. I'm going to either have to go buy a portable disc drive or borrow one. The $200 package for the rest of the photos we had taken on the ship included ALL of our photos and a jump drive, but the platinum studio charges $150/image and I can't even get it on a jump drive. That pricing is beyond exorbitant and i'd expect more for the money. Quite frankly, it feels like a hustle that they aren't upfront about their pricing because no, we wouldn't have even had the pictures taken. We're fine with paying $100 sitting fee and $20/image. We're fine with paying more to have them printed on high quality paper. We're really not fine with $150/image. Why did we pay it? Because although there was never a wait for photos anywhere on the ship, photo times were always around bed time and photographers did very little to get a smile out of our child. He looks sleepy and stoic in all of them. The Platinum Studio did take the time and effort to get a smile. The staff: One of the most beautiful things about cruising is how every member of the staff always makes you feel special. That was sorely lacking on Princess.The staff was not fast or efficient, most were not smiley and did not greet you, some were outright rude. After a long day in port I went to retrieve my bags off the security belt getting onto the ship and an attendant smacked my hand away "No! Wait" I asked if something was wrong with my bags and she picked them up, shoved them at me and said "Are these yours? Take them! You're holding up the line!" When I complained about our experience at the front desk later, we were treated like we just wanted something for free (I never asked for anything). I was told these things must be my fault, maybe it was my (pixie cut) hair tangled up in everything, and since it was the end of the trip why bother complaining at all. She never once apologized. Check-in: This was the absolute longest check in process I have ever experienced with customs being a part of it. It took forever. Many of the amenities tours (like tours of the spa) occurred before we ever got on board. Travelling with a child: We had a 1 year old with us and we've been blessed with a very agreeable baby. However, it really irritated us that no concessions were made for him. We paid full 3rd person fare and service charge for him, and he was generally treated like he didn't exist. 1 is too little to use any of the onboard children's programs so we obviously did not take advantage of those.The crib we had requested wasn't in our room when we got there after a very long check in day. He is 1 (and 85th percentile in size, so not smaller than average or anything that would make you think he's younger), he eats real food, he feeds himself. I had to request a plate for him at the buffet each morning- usually more than once. I had to find my own highchair every morning and in several restaurants. At the Crown Grill, we weren't offered a highchair and servers seemed very busy and harried. Because he was in a grandparent's arms, he knocked over a glass of water, soaking the table, booth and mommy. No one offered to help clean it up or dry us off. He's a baby, he loves candy and chocolate and was super excited about the chocolate on the pillows each night. He was never left his own piece of chocolate and instead got mommy's chocolate. Like I said, we paid full person price for him, give him some chocolate. Some cruiselines understand that if kids are happy, parents are happy. Our traditional dining servers were great with him, but no one else on the ship even acknowledged he was there. Princess did absolutely nothing to make us feel like he was important or valued. They forgot basic accommodations for him everywhere but private dining. Communication: Cruises usually announce everything important over a speaker that extends into the staterooms. Princess does not do this for anything other than the lifeboat drill so knowing when you were allowed off the boat and which deck you should disembark on was always kind of a guessing game. The Princess Patter was terrible with event times that didn't quite match (the wheelhouse had a place in the itinerary and a feature box with times 30 minutes different). There was no channel guide, though at one point the Princess Patter had printed "please consult your princess patter for channels and times". You can only view your stateroom account on your phone through their "Princess@Sea" app. I discovered this by accident because they didn't print anything in the patter or room material about "Princess@Sea" until our 4th day on the ship. Movies Under The Stars: We watched 1 movie under the stars (Alice Through the Looking Glass). It had rained so the furniture was wet and it was cold. There was dry furniture available, but it was stacked and bound and inaccessible. No one passed out popcorn. No one squeegeed water off the deck. No one offered blankets or towels or non-alcoholic beverages. Tours: We did 2 tours with the ship. Both left late, did not meet where indicated, and were poorly signed at port. Our second tour required a long drive. The boat docked early in the morning but the tour didn't leave until afternoon which meant we got 90 minutes at our tour destination before returning to the ship. There was no verbal tour given on that long drive. Our traditional seating servers were nice and most of the photography staff were friendly. We enjoyed the ports themselves. The ship experience was 90% awful. terrible. no good. very bad. We left many comment cards and played phone tag for a week and a half before getting an apology. We didn't ask for compensation and Princess offered $75 onboard credit (for me and my husband, not our child) if we travel with them in the next year. We spent $2100 on the cruise, $1000 on travel to and from the cruise, and $1100 onboard. We spent over $4000 for the WORST TRIP OF OUR LIVES. We will not be spending that kind of money to experience that again, let alone for $75 onboard credit. NEVER EVER AGAIN, Princess. It is my hope that no one ever ever have the experience we did, and so I am putting it out on every review site I can find and telling every person I know just how awful princess was. There are fantastic beautiful experiences out there. Choose another experience. Read Less
19 Helpful Votes
Sail Date: July 2016
I'm not sure where to begin... the food or the constant Sewer smell? My husband and I have cruised to Alaska 2 years ago with Celebrity Solstice and being on this ship was hell compared to our last trip. I don't typically ... Read More
I'm not sure where to begin... the food or the constant Sewer smell? My husband and I have cruised to Alaska 2 years ago with Celebrity Solstice and being on this ship was hell compared to our last trip. I don't typically write reviews and it took me several attempts to figure out how to write a review here. It was worth the effort and time to get my words down. Upon our late arrival (have to give it to princess crew for getting us on board as we almost did not make it), we went to our cabin to be greeted by our nice steward. my husband and I immediately smelled a sewer type smelling the hallway and in our room. I asked what that smell was and he said "what smell?" throughout the entire cruise we smelled this mid ship on all floors we were at. We met up with 15 other family members for a reunion on this trip and family members were complaining about the same foul sewer smell. Like water that spills on a carpet and not dealt with and mildew sets in..you know what I'm talking about right? Anyway, this smell didn't stop there..the dining room had a horrible smell going down the entryway and hall way.. it was vile. like old food. I was more comfortable in the public restrooms honestly as they were very clean! after we had booked this trip, I started reading reviews and there were many complaints about the food. Well I have to tell you.. I should have NOT eaten their food in the buffet or dining room. I would have saved in days of illness (still recovering) among other family members. It is very very very clear that this was all food related, contaminated food perhaps. If you want cold milk, forget it... luke warm...if you want cold yogurt, forget it...luke warm, if you want cheese, forget it..sweaty wilty and warm..(every single day!). I tried to eat fruit most of the time. We ate in the dining room every night and the food was also luke warm.. I was feeling sick every night. then BAM! in and out of the restroom... couldn't go out of my room and nauseated..still sick.. past four days. Just got home yesterday. It could be that I have that Noravirus as my Dr just started me on antibiotics. After doing some research on this ship, I found they had 2 breakouts this year on their ship! this virus is caused by contaminated food. go figure.. will never set foot on this ship again. Do yourself a favor..stay away if you want to stay healthy! Read Less
13 Helpful Votes
Sail Date: May 2016
I have been on about 15 cruises in the past. I have done 3 of these 1 night cruises from Vancouver to Seattle. We find it a quick and fun getaway. I have done 2 on NCL and 1 on Princess prior to this. I have sailed RCI, Disney, NCL, ... Read More
I have been on about 15 cruises in the past. I have done 3 of these 1 night cruises from Vancouver to Seattle. We find it a quick and fun getaway. I have done 2 on NCL and 1 on Princess prior to this. I have sailed RCI, Disney, NCL, Princess & Carnival. This was the worst experience ever! I have found the trick to one nighters is to get to Vancouver port for 10:15am, check in our bag and then go to the line up, usually wait 15 mins and they open up around 10:30am. Go through security (5 mins), then customs (5 mins) and then go get key cards and wait for boarding group (have been 10-20 mins) and then board. Usually we are on the ship by 11am-11:15am. Nice and easy. Well not this time. They had us check in bags, then go upstairs to the giant conference area. Wait in a massive lineup for about 45 mins (no line for repeat cruisers, gold members, platinum, or whatever it is princess has). Got key cards, then back out and down stairs, into another line up. Waited in that for 20 mins, got through security and then ushered into a huge waiting room of chairs. FINALLY got to sit down after being on our feet for about 75 mins at this point, and then waited for customs for another half hour. Then taken to the area where normally you get your keys, but instead was waiting area to board ship. Only at this point did returning cruisers get to go ahead. We didn't get on board until 12;15pm - 2 full hours of line ups! We were starving, tired, hot, sweaty and almost just left at one point it was getting ridiculous. Finally get on board. We didn't get to board into the main atrium, had to board at the back, so it was a bit underwhelming to walk onto the ship into a hallway. One of the fun parts of a new ship is that big 'wow' when you board, seeing the atrium and stuff. At this point I didn't really care. Went to buffet. Buffet was lined up out the doors and towards the pool. We were going to skip it, but love the embarkation buffet. 20 mins in line we got into buffet. Blech! Worst cruise buffet ever! It was like 'lets throw the one nighters the cheapest food we have and hope they don't notice'. Carving station was fish. Everything was fish. One chicken dish, 2 pastas and then 2 full counters of buns and butter. They really wanted us to fill up on buns. Desserts were boring. Cookies, tarts and a sugar free option. Worst buffet ever! We had to stand in the line going around the buffet and then exit, took about another 20 mins, and by the time we could exit our food was now cold. Ate our cold food by the pool and then got some ice cream. Went to our room and it was as expected. Our balcony was one of the extra large ones on deck 10 and I highly recommend getting one of these. It was nice to sit outside and put our feet up and watch everything. Lots of room. Room felt a bit tight and small. Shower was quite small. Typical older cruise ship room. I didn't find this ship as 'wow' as many I have been on. Nothing super special. Nothing wrong with it, but after being on many ships I would say it was just an average older ship. Dinner was not great. Again, put out the cheapest menu they could. Pasta, chicken breast, etc... NO steak! I have never gone to a main dining room that doesn't even offer a small steak! I had pot roast, which was 2 small pieces of beef on top of 2 carrots, a mushroom, 2 pieces of onion and some cheese thing. Cheesecake was good. Ceasear salad was 'ok'. Our party of 20 people were all very underwhelmed with dinner and left hungry and went to the buffet later LOL. I think the food was so bad and small they hoped we were all going to go pay $29 to each at the upcharge restaurant. Dinner buffet was 'Italian' - and it consisted of salad, some antipasto meats, a giant tub of spaghetti (no meat - just noodles and sauce and tasted like chef boy ar dee), chicken breast, mashed potatoes and a few other things. Nothing exciting. I thought maybe there was going to be chicken parm, lasagne,etc... Nope! Desserts were small pieces of apple pie, tarts and cookies. Boring! Ice cream and pizza was always lined up - a good 10 min wait for those. They shut down at 9:30. The hamburger place shut down at 9:30 as well. No room service available on a one night cruise (not uncommon - have noticed this before). They had a lot of entertainment options, comedy shows, the magic to do show (I left early as I didn't find it super enjoyable), etc.... Movies they chose for under the stars were odd choices- concerts. Last year we had watched a great movie and had fun with this, I had no desire to watch rock concerts. We had good weather, everyone was swimming and stuff. TV in our room was super fuzzy. We were really wanting to watch it anyway, but if we had, we probably couldn't have. Got up in the morning to realize we had no towels in our room. Had to run outside the stateroom at 8am to find a steward to get towels, who couldn't believe we didn't have any and was more the tone of 'yes you do, you stole them' - got towels. Room had no cold water - only hot would work- couldn't shower or we would get burnt. Just washed our hair quickly in the hot water. Found out all our friends got chocolates and turn down service and customs forms in their cabins. We got nothing! I had to track down a customs form that morning. Breakfast buffet line up was insane again. Took a half hour to get food. Pancakes and French toast were good. We were there about 8:45am, but not into the buffet until about 9:15am and there wasn't much left and they were not replenishing because it closed in 15 mins. No bagels, no muffins, no donuts, only a few lemon Danish. Eggs were yucky. No hashbrowns (they put out French fries). 3 boxes of cereal left. We ate a plate of pancakes and French toast - that was about all there was. Never been so glad just to be off a ship. At disembarkation they asked for our number. We didn't have a number- we were never given a number and the lady said "I think you are lying, everyone had a number, you just want off the ship faster not in your group". I want to add they were on group 24 and it was 9:45am, if I wanted to lie and get off the ship faster, I would have been there much earlier than that!!!!!! Elevators were PAINFULLY slow. Too many people trying to go to the same place at the same time on a one night cruise. No one is really 'spread out' in activities. It was not uncommon to wait 10 mins for an elevator, and I have a bad knee so stairs are not an option for me. Couldn't wait to get on that bus and come home - I was exhausted just from line ups, elevator waits, etc..... Was just not a fun time at all. If you like 20 min waits for food and elevators then go on a one night cruise. Otherwise I strongly suggest you skip it! I just felt frustrated the entire time - like we couldn't enjoy ourselves at all because we were always in some kind of huge line! I know lines are part of cruising, but this was cruise #15 for me and never had it like this before! I think the whole embarkation nightmare started us off on the wrong foot. I won't ever cruise princess again after this - if anything they should be putting their best foot forward and making a big impression, not slacking. They should make me want to cruise with them again - put out the chocolate fountain, put out the good desserts, the steak, the good menus - but instead it just made me go "I could never spend 7 days on this ship". I heard this over and over from many people. We would chat in line ups and it was 'never again' 'never princess again' 'go back to disney' 'go back to RCL'. Read Less
7 Helpful Votes
Sail Date: May 2016
The Good: Alaska, what more needs to be said. It was stunning, the scenery, towns, people, weather, the excursions (we took 2) we had signed up for more but the itinerary changed and a lot of the excursions were canceled. Highly ... Read More
The Good: Alaska, what more needs to be said. It was stunning, the scenery, towns, people, weather, the excursions (we took 2) we had signed up for more but the itinerary changed and a lot of the excursions were canceled. Highly recommended would be the Eagle Island Sea Kayaking trip in Ketchikan. Absolutely spectacular! Also in Ketchikan, if your looking for fresh fish to be sent home "Fish From Trish" is a must. Some of the customer service crew at the customer relations desk were pretty understanding and helpful, some. We had dinner at the Crown Grill one night, other then a mix up with the reservations, (a case were the right hand didn't know what the left hand was doing) it was a nice evening. The Bad: This is easy. We left port (Vancouver) 4 hours late, spent 5 hours in a few different lines in order to get thru customs. There were a total of three ships in port at the same time and as much as it was customs at fault for most of the delay, I found out that this happens twice a year. Princess knowing this should have done a better job in preparing for this problem. On board we found the crew for the most part to be rude, disingenuous and they gave the impression that they rather be somewhere else the doing their job. Because of the itinerary change times and days of the original itinerary changes. Over all a total of 12 hours lost, taken away. The worst of it was the change in Juneau where it was moved from Tuesday to Sunday (Mother's day). The town was not notified in time (according to one shop owner) and there for Juneau closed down at 7:00pm. We were in port from 2:30 - 11:30. 4 1/2 hours in a dark town. Bad planning again or lack of from Princess. This happened in Skagway as well. The Terrible: The food, the food and the overall service onboard. For breakfast at the Horizon Court Buffet I asked on a few different day if I may have fresh toast, the answer I was given was "NO" and they walked away. Hard to believe, I know. At the International Cafe I asked for a sandwich with no tomato, easy enough. It came to me cold and with the tomato. Not once but twice. Twice Princess decided to paint right next to the Horizon Court Buffet, Try to eat while smelling oil base paint. They also thought shutting down the running track at 6:30am (this is when most people like to get there running in) was a good idea. And you would think keeping the hot tub area clean would be on there list of things to do. NOT. My wife and I went out there several times after 7:00pm. Not a once was it clean. Dirty towels, empty beer bottles, cocktail glasses, used tissues. I have never seen anything like it before. If I didn't see or deal with any of this myself I wouldn't have believe it. After reading some of the other reviews I'm not the only one who experience such bad service all the way around. I will be going back to the great and most beautiful state of Alaska, but NOT on a Princess Cruise. I highly recommend you do the same. Read Less
6 Helpful Votes
Sail Date: May 2016
We wanted to share our recent cruise experience to Alaska on the Crown Princess, May 6th thru 13th. We have been on several cruises in the past and never have we experienced such disregard for the passengers. There are several ... Read More
We wanted to share our recent cruise experience to Alaska on the Crown Princess, May 6th thru 13th. We have been on several cruises in the past and never have we experienced such disregard for the passengers. There are several things that went wrong with this Cruise: customer service was rude and condescending, the food was cold and nasty, and the ship was dirty on decks. This was Just an overall horrible experience. This cruise line started out bad and continued to go downhill. We got to the cruise ship terminal early and went thru 2 customs lines; the entire procedure to get on board took about 5 hours. Which lead to a 4 hour delay in departure! Days and hours changed, times lost and wasted to the itinerary. Princess thought it was a good idea to come into Juneau from 2:30 to 11:30, would have worked, but changing us to come in on a Sunday (Mother’s Day) the town shut down at 7:30, wasting 4 hours in port. Most of the food staff we’re rude! If you wanted something hot and fresh you have to fight with them to make that happen. Every food line you’re forced to use the hand sanitizer and if you didn’t they wouldn’t give you a plate. You think the food would have been fresh and hot. On most day’s we found the food to be undercooked or had been sitting out way too long. This was a reoccurring theme throughout the cruise. This is why I was extremely sick and retired to our cabin the first day. The ship was dirty in areas; our cabin had stains on the pillow. The hot tub in the rear of the ship was not maintained, very dirty, with bottles, glass, trash, used towels, and the staff had the nets rolled into a ball were it could be tripped over. The crew painting near the food line, the smell of oil based paint was so strong and so close to the food eat made it hard to eat. We tried to enjoy the movie under the stars, but when we arrived there were no clean blankets but plenty of dirty blankets lying around. The blankets finally arrived 30 minutes into the movie. On our way back home to Los Angeles we completed the survey received from Princess Cruise line. On the 18th Kyle from Princess called we went over the trauma we had experienced on the boat, all the memories lost and things we missed in Alaska. Kyle said there is nothing that he could do, they don’t have any control of what happens at the ports and that we signed paper work saying that we (Princess) has the right to change the itinerary and the only thing they would do for us if we travel with them again, is that they might be able to give us $100.00 each on board credit or a free meal. My husband laughed and said he would follow up with a letter and post on several travel websites about our experience. Kyle seemed a bit cavalier about it and said “that’s your right, go ahead.” We followed up our letter to the president and customer relations department of Princess Cruise and Kyle return or call and offered us 250 pp discount on a future cruises. Which was still laughable and we haven’t heard back from there president yet. We planned this trip months in advance. We took the time looking into things like cost, itinerary, towns, excursions, flights, hotels, rentals and of course the ship. Only to have it all change on you in a moment. Memories and experience gone. If you’re planning on taking a Cruise to Alaska, I would not recommend Princess Cruise line for TRUE Alaskan experience. Read Less
8 Helpful Votes
Sail Date: April 2016
We had not been to the west coast and thought this would be great ! The lines are long for anything on board, stateroom shower had mold and soap scum, unable to see the shows most nights as there were not enough seating and the wait ... Read More
We had not been to the west coast and thought this would be great ! The lines are long for anything on board, stateroom shower had mold and soap scum, unable to see the shows most nights as there were not enough seating and the wait service in the main dinning room were slow. The intercom did not work in our stateroom so we missed any announcements. We did not realize that the cruise was going to be mostly elderly. With so many scooters,wheelchairs and walkers the elevators were not sufficient. The ports of call was nice but the excursions were a little confusing on where to go to meet the groups. The entertainment that we did see the first night was terrible. He was a comedian that found it necessary to make fun of southern women. This just was not the vacation that we expected or hoped for. The staff especially in the international cafe area would rather run you over then move out of your way. We was not given any disembarkation info. When I called passenger service she was rude and did not seem to want to help. When I asked that the info be brought to our stateroom I was told I need to come get it myself. I'm not sure how you are suppose to know when to leave if you don't have the info. The two main dinning rooms had the same menu so you didn't have many choices. The buffet lines were long and very difficult to get a table. This would not be the cruise line I would choose again. Read Less
2 Helpful Votes
Sail Date: December 2015
Never ever purchase pictures from your princess cruise. the pools were freezing cold, the food was below average, the service was wal-mart grade. They attracted us because of the price, however they gouge you when you are on the ship. ... Read More
Never ever purchase pictures from your princess cruise. the pools were freezing cold, the food was below average, the service was wal-mart grade. They attracted us because of the price, however they gouge you when you are on the ship. there is no value in this cruise line. there bread and butter is the mexican riv, cabo, vallarta, and mazatlan. i have been to the same destinations on royal caribbean. They sent 1'2 the time at the ports than royal did. They overcharge and deliver very little. My brother in law went on a cruise with royal caribbean and purchased over 300 photos print and digital for $300.00. i was stupid enough to purchase 10 digital photos for $350.00 and when i got home and tried to upload them they were all corrupted. i have asked their customer service team to address the issue and they have failed. Do not sail with princess. Whatever savings you think you are getting isn't worth it. P.s. The food; we had a night were nothing that was served us was any good, it was low grade dog food, we had to go to the pool deck to eat a pizza. Never again. They are the wal-mart of cruising. i was so excited having only been on a royal caribbean ship to try another line for comparison. the initial price for our family of four was about $900 less than royal. this was attractive. So i booked it. i wish i hadn't i would have been better off waiting another year and saving for royal caribbean. I nearly spent that amount while on the ship. in comparison, with tips my last cruise on royal was almost the same but much better quality. Read Less
2 Helpful Votes
Sail Date: September 2015
How did the man with very hairy underarms & chest without a shirt bring his food into the Horizon Café ? How did this go un-noticed by crew members serving drinks and clearing dishes from tables? GROSS!!!!!!!!!!!!! Concerning the ... Read More
How did the man with very hairy underarms & chest without a shirt bring his food into the Horizon Café ? How did this go un-noticed by crew members serving drinks and clearing dishes from tables? GROSS!!!!!!!!!!!!! Concerning the sound of the Steve Wonder and Beyoncé concerts-there was none. What we received was garble and static along with the video screen going tiled. Ocean’s Five Band was a disaster. They badly sang the same songs in the same order without connection to the audience time after time. You would think after a few times they could present themselves much more exciting than the last performance-BORING! My husband & I were always seated in the children/family area for dinner dinning-even on Formal Nights. Really!? We were left at the Clam Bake. There was no announcement about a last van leaving. We had to take a taxi back to the ship because it was too hot to walk. With all the concern and counting passengers how weren’t we informed we were going to be left? An extreme number of dirty dishes in the Cafe'. No Special Event Buffet. Always asking for a table to be cleaned when sitting at the pool, even after we asked a server. They replied okay and never returned. How MANY times is a paying customer have to complain? I wrote a letter to the president of the company. A representative phoned and told me this was "my" experience. They had nothing to due with what or how I experienced it. WHAT!!? Tired of paying for experiences that are not what they advertise. We pay and CEO's play! Didn't come back new at all, but GLAD to get back. Read Less
Sail Date: September 2015
Embarkation: Surprisingly exhausting. We all got bumped from the new terminal (27?) because a Salesforce conference had docked a ship there to serve conference attendees. So we embarked at some old barn-like structure that had me ... Read More
Embarkation: Surprisingly exhausting. We all got bumped from the new terminal (27?) because a Salesforce conference had docked a ship there to serve conference attendees. So we embarked at some old barn-like structure that had me thinking that this was what Ellis Island was like in 1900. The room: The room was horrible. No working air conditioning, and room-shaking mechanical banging every few minutes. Not to mention dusty shelves in the bathroom. So, couldn't sleep or comfortably spend time in room, and spent a huge amount of time trying to get complaints fixed and being given the run-around by customer service staff when I should have been relaxing as I'd paid to be able to do. To keep me from abandoning princess, a few weeks later I got a small credit to be used towards a future trip. Not sure I'll use it though! My time could be used doing something else. The food and staff: Food was *okay*, not excellent, but the service staff tended to work really hard to be accommodating. The passenger scene: Average age of passengers seemed to be about 80 years old. If families had anyone under 70, they tended to be 60-year-olds patiently tending to their 90-year-old parent/s. How you feel outside your room: The central "piazza" area was choked with second- and third-hand smoke from the casino. The air conditioning worked intermittently, which was an improvement over it not working at all in the room. The whole cruise seemed to be designed to nickel-and-dime you to death with extra costs and things aimed at old people like Thomas Kinkade art auctions and the like. But walking on the promenade was nice! What a beautiful view. Flying fish, sometimes porpoises or dolphins. Blue blue water. Best part of the cruise. Wish the whole cruise was that pleasant, as I'd expected it to be. The ports of call: Mexico's fascinating, but man, with all the drug gang violence these days (2015), do you really want to go? You might say yes if you want to stay in the heavily secured, touristy areas and are willing to accept being constantly bombarded with aggressive salespeople who eat tourists like you for breakfast, lunch, and dinner. If you want to avoid that, to explore on your own while on-shore, maybe do a little adventure off-the-beaten-path, my sense is that it's best to wait a few decades until the whole North-American-drug-trade-through-Mexico blows over and people stop being decapitated or burned alive for being in the wrong place at the wrong time (like some Aussie surfers were, 11/2015, google for articles). A decent middle-ground for shore excursions, if you go, would be to rent a taxi for the day with people who've been there before, and together you go to wherever the paid excursions would take you. You'll save money, be safer than if you did something alone with no plan, and you'll have a reasonably good time. Anyway, for me, next time I'm going to Hawaii -- no decapitations, no aggressive salespeople, no packs of policemen in balaclavas carrying machine guns to ward off the even scarier drug-lord armies. In general: If I'm going to spend hundreds or thousands of dollars on a trip, and ten days of my free time, I'd rather go camping and bring some really great food along. I'd have enjoyed this cruise more if I were an elderly smoker/gambler from middle-america with lots of discretionary income to blow. It was all about them, and they seemed happy with their experience. Read Less
1 Helpful Vote
Sail Date: August 2015
The one thing that comes to mind on this ship was "long lines". This was my first cruise on a ship of 3,000 + passengers and I expected there to be more people. I have been on 9 other cruises and never has the buffet line ... Read More
The one thing that comes to mind on this ship was "long lines". This was my first cruise on a ship of 3,000 + passengers and I expected there to be more people. I have been on 9 other cruises and never has the buffet line been out the door! The crew was helpful and pleasant, but they could not change the long lines at the buffet and often at the dining room. The pizza grill ran out of pizza! The food was mediocre at best. The speciality restaurants were very good, but the dining room food was inconsistent. The elevators were always full so it really was not an option. Not everyone is in good enough shape to go from deck 6 to 15. It was difficult to find a seat for the shows unless you came early. Do expect to be nickel/dimed everywhere you turn. I wondered why a large deck section was empty until they told me one needed a reservation and pay a $20 fee to sit there. After paying an up charge to eat at a speciality restaurant, they wanted to charge extra for a cappuccino! Sale flyers flood your cabin every day. Read Less
2 Helpful Votes
Sail Date: June 2015
I had read some very negative reviews before our Alaskan cruise and really wanted to go in with an open mind especially because this was our tenth cruise and first on Princess. Pre-cruise: Princess' payment department used my older ... Read More
I had read some very negative reviews before our Alaskan cruise and really wanted to go in with an open mind especially because this was our tenth cruise and first on Princess. Pre-cruise: Princess' payment department used my older daughter's credit card to pay the balance of my husband's and my Cabin C742 rather than correctly use my credit card for final payment. Our credit card was processed correctly for our younger daughter's cabin E511. Final payment was not applied by Princess to my older daughter's cabin and she lost a mid-ship Caribe cabin and all of her pre-booked excursions. Our Travel Agent had to deal with finding a new cabin (A746) for older daughter and her husband. She had to rebook excursions and only could get leftover excursion times. Princess did not compensate her for his pre-cruise grief. Disappointment from A to X: A - a half eaten rotting apple was found on the lowest shelf in the closet/dressing area in E511. Our daughter had wondered why there were fruit flies in her cabin when she had not had any food in her cabin. She found this on the last night when packing up her clothes and had to call Guest Services for assistance. B - our C742 balcony was covered with black stains. From the A746 balcony, we had a direct view of our unsightly balcony. The cruisers next door to A746 even remarked that maybe we wouldn't notice the stains when we were actually on our balcony. Replied that they were the first thing we noticed when we stepped out on our balcony. C - Cruise Director made derogatory remarks about the cruisers from Singapore during the opening theater show. What a nice way to make the cruise enjoyable for all. As third and fourth generation Americans of Japanese descent, we were not very pleased. The Cruise Director set the stage for the complete week and helped to color cruisers' perception of those who were not Caucasian. D - Dining - during our Tuesday dinner in Bottacelli, we watching a Dining staff person approach tables and offer complimentary Champagne Brunch for the following Glacier Bay day. She avoided our table and another table where four Asian Americans were seated. I had a 180 degree view of the dining room and watched her only approach tables where Caucasian cruisers were seated. Thinking that she would eventually make it to our table, I didn't hunt her down. She never came to our table with the offer. X - excursion process was very disorganized. From not having port arrival times and deck disembarking info in the Princess Patter, to an unorganized mess on the piers, getting off to a good start on an excursion was comical. Our guide for gold panning told us to watch the Princess excursion manager run around like a chicken without a head; he was correct. Good: Our Room Steward was awesome. Room Steward for E511 was not, Overall: Weather was beautiful and Glacier Bay day was gorgeous. Did that make up for the overall pervasive racist attitude we felt on the ship? Not even close! My husband and I had cruised on the Norwegian Pearl to Alaska 5 years ago and had a great cruise in an aft cabin directly over the wake. Staff was wonderful on Norwegian and our Cruise Critic group even had a meet and greet with all the Officers. This cruise was a disappointment. I spent 45 minutes on the phone with a Princess rep who followed up after I sent in my completed online survey. No compensation was offered and I was told he was sorry that it wasn't the "Princess experience." I informed him that it was the "Princess experience - OUR Princess experience!" Read Less
Sail Date: June 2015
We frequently cruise to the Carribean, in fact, have cruised so much that am now a "Platinum" member. So, when we decided to travel with family of four North to Alaska thought Princess would be a great option. Wrong! First ... Read More
We frequently cruise to the Carribean, in fact, have cruised so much that am now a "Platinum" member. So, when we decided to travel with family of four North to Alaska thought Princess would be a great option. Wrong! First : Room looked clean when first arrived but once started putting clothes away, found previous guests paper bags, half used water bottle, in one of the desk cabinets. Then found previous guest's lipstick on the floor. The bathroom had a strong urine smell. Bed sheets were torn and one of the covers was dirty. Not sure if room was cleaned prior to us moving in. (Don't want to think about that). Complained to house keeping and the room was cleaned and issues resolved. Also received chocolate covered strawberries as apology. The ship's food was not a good quality and has gone down from past cruises. The buffet had better food than the dining room. We ate at buffet for breakfast and sometimes lunch. dinner was always in dining room. The dining room food was poor most nights. chicken was tough,lobster was very fishy and very small, turkey (last dinner) grey in color and tough. Knife didn't cut. 3 of the 4 in my family could not eat it. We did have an excellent waiter,Robert and his assistant Sonia who were delightful. The entertainment was fair. The off off off Broadway shows were pretty much the same as on previous cruises. The comedian was good. The mentalist, ok. There were very few things to do on board of interest. My daughters 27 and 28 found nothing of interest for their age group and we're ready to jump. Cruises need to have more things to do on board than just bar service, and silly games that were offered. Also, felt nickeled and dimes for everything. Pictures, games, bingo, tipping, etc. etcetera. Alaska was amazing and breathtaking. We all loved it. The time in most ports was too short no time to explore. Last port Victoria in British Columbia was at night. First time I ever visited a port at 730 pm till 11:00 pm. Beautiful island but not enough time. All and all, the cruise was poor on Princess. The Alaskan adventure was great the excursions offered were fun, well planned and worth the money. We did whale watching and mends hall glacier in Juneau, sledding with mushers and meet the puppies in Skagway, zip lining in Ketchikan. Princess lost a lot of their appeal and is no longer my cruise line of choice. Read Less
1 Helpful Vote
Sail Date: January 2015
My cruise experience aboard the Crown Princess was not relaxing at all and I am disappointed with Princess Cruises. I have been on many cruises and I have to say that this was the worst cruise I have ever taken. It has shaken my faith in ... Read More
My cruise experience aboard the Crown Princess was not relaxing at all and I am disappointed with Princess Cruises. I have been on many cruises and I have to say that this was the worst cruise I have ever taken. It has shaken my faith in Princess. It was not one thing thing that went wrong but many. First, our departure was delayed due to virus cleaning and we could not even board the ship until 6:30 p.m. The boarding process was disorganized and took aver an hour. The check in staff were not very friendly and we were told that our rooms were still not ready at the time of boarding. Once on board dinner was very rushed in the dining room due to the fact that the muster drill took place at 9:30 p.m. When we did go to our room after the drill we found trash on the floor and in the closet from the prior guest! There were also many stains on the carpet and the room did not look or feel very clean. We were very upset to find out that due to the delayed departure the show for the first night was canceled. I wish I could say that the cruise got better the next day but it did not. The ship seemed very crowded and there were lines everywhere. We waited over an hour to go to afternoon tea, thirty minutes for pizza on deck and we even had to wait at the Crown Grill with reservations for dinner. The host at the Crown Grill was very rude to me as well. We arrived at the Grill about three minutes before our reservation and were told we would have to come back in three minutes! The next day we had a problem with the toilet in our cabin. It was making a loud banging noise and would not flush at all. I called guest services to report the issue and have it fixed. I phoned guest services three different times in the next few hours and no one ever answered the phone! With no working toilet and no answer or help from guest service I walked to the desk to report the issue. After waiting in line for thirty minutes I was able to ask to get the toilet fixed. When we arrived back in the cabin after dinner the toilet was working again but there was dirty toilet water left on the bathroom floor! The crew on the Crown Princess don't seem to care about guest service at all and that is truly disappointing. The disembarkation process on this cruise was very, very slow. We waited in a long line to get off the ship and then in another long line in the terminal. The entire process took about two hours. This was yet another disappointing part of our Crown Princess cruise. I have loved cruising with Princess in the past but after this cruise I am not sure when I will cruise again with Princess. I did not feel as if I was a valued Princess guest on this cruise and that was the most disappointing part of my whole experience.   Read Less
1 Helpful Vote
Sail Date: November 2014
Hello, I am normally not a complainer as I do understand things can go wrong here and there however....the problems just never stopped. I'm going to list below some of the problems we had last week on our cruise. 1) In the buffet ... Read More
Hello, I am normally not a complainer as I do understand things can go wrong here and there however....the problems just never stopped. I'm going to list below some of the problems we had last week on our cruise. 1) In the buffet when we asked for hot water we got a cup of yellow water. We showed someone and they brought us new cups. Again, the water was yellow (you think he would have checked it out first, (I have a picture). When we commented he said, "Thats how hot water looks". 2) We were never told that the rooms only get cleaned if we put the signs in the door. Thats fine but perhaps we should have been told that. Dirty glasses weren't taken out unless we asked. New ones were not replaced unless we asked. When the soap bar was used up it wasn't replaced until I asked. 3) Toilets didn't work one morning. 4) Toilets overflowed in another area of the ship. 5) There were two fires on the ship. 6) While in Cabo another tender crashed into our tender. No one said a word. Not sorry, not all is ok no holes or anything. Not even a, "is everyone ok". Sad! This of course got everyone talking about how bad this ship was. We didn't hear one positive comment. 7) Three nights in a row we had a gas/hydraulic fluid smell in our rooms. We called about it and we were told, "oh yes its routine". what that means I have no idea. We had to leave our hall doors open and go out on the balcony (in the cold) for two hours). We also had to leave the balcony door open all night (for two of the three). I ended up on the morning after the third night with a migraine (thanks). 8) In the buffet we had to ask for something to drink but then on one EVER came back to ask if we wanted more. 9) Room service is a HUGE joke. We tried and tried so many times and we were on hold for over 30 minutes, we got, "timed out" several times and had to call back. when I said something I was told that, "its a holiday cruise so the kids are all ordering room service". Ok I call BS. We always cruise on holidays because I am a teacher and we NEVER have had this problem. 10) Anytime Dining-this is the biggest joke ever.. Because we signed up late for the cruise you guys told us we HAD to do anytime. The first day was a wash because of boarding the ship so late and the life raft drill. Sun. I went down to the dining hall after breakfast to make my reservations and was told you only do it via phone. I went up to the room and was put on hold for 25 minutes... too late no more reservations. I was told my options were to go to the buffet, pay extra in a speciality restaurant, or wait until after nine but that I most likely wouldn't get in (six people are too many to reserve for). Mon. no room so we paid for the Grill. Tues. after being on hold 40 minutes , no room. Again I was told what my options were. Wed. two of us waited on the line for over 30 minutes and... what a shock... nothing. I was a little miffed by now so I went down to the desk. Wow, imagine my surprise when Guilia was able to make us some reservations for 7:30. Thurs. AGAIN, 40 minutes later, no room!! This was NOT going to happen on Thanksgiving. I HAD to march downstairs AGAIN and she was able to get us in at 7:30 ( huh 7:30 each time, seems a little strange to me). Fri. FINALLY after 30 minutes... NO PROBLEM. Now in each of the THREE cases above there was plenty of open tables (yes even on Thanksgiving). Here's another problem, we had to pay tips for all of the dining staff like everyone else on the ship however we were denied access to the dining hall four nights and paid EXTRA just so we wouldn't have to eat in the buffet again (doesn't seem so fair).   Read Less
Sail Date: November 2014
While researching cruises, I noticed that many reviews that are less than positive are overcome by a litany of responses attempting to defend the line and/or ship. I'm not sure what it is about cruising culture, but people don't ... Read More
While researching cruises, I noticed that many reviews that are less than positive are overcome by a litany of responses attempting to defend the line and/or ship. I'm not sure what it is about cruising culture, but people don't like to hear bad things about their beloved cruise lines. After the experience that I had, I feel compelled to come here and share my experience. About two weeks before we left, I came across an article titled "Month-Long Poop Cruise Finally Docks, Promptly Picks Up New Victims" (http://gawker.com/month-long-poop-cruise-finally-docks-promptly-picks-up-1659472459) This would be our ship, the Crown Princess. I kind of chuckled about that, knowing that I wouldn't normally go on such a cruise, but we had a decent sized group going and it was for Thanksgiving. We also had non-refundable airline tickets. We pressed on. I had, at first, considered writing a lengthy review, but then it would go unread. With that, I'm instead opting to share some general points about my experience: 1. The staff was miserable - They were burned out, overworked and bitter. The majority of them were rude and not helpful. After spending all of their rare free time over the past six weeks battling Norovirus, it's hard to blame them, but then I paid for a different experience. None of them were from the U.S. and many had trouble with English. I do not have a positive impression about any of the staff. 2. The food was terrible - I'm being completely honest when I say that the Walnut Creek, CA Kaiser Hospital serves food an order of magnitude better than anything on this ship. The Crown Grill was decent, but everything else was just crap. I get that a lot of people with limited dining experience enjoy the food, as will those trying to stuff as many cheap calories into their faces as possible, but it's not for me. 3. Drinks were bad - If you could get a drink, it wasn't good. Most of what we got was sugary and sweet. I ordered a Sidecar as a test and, sure enough, it was water. I asked the bartender about it and he named sweet and sour as one of the ingredients. I told him that sweet and sour has no place in a Sidecar and he argued with me. They clearly don't know how to tend bar. Wine lists were anemic, at best, and indicative of the class of patrons being served. 4. Elevators were awful - 5+ minute wait for elevators only to be met by a sardine can stuffed with people. Kids made it worse toward the end by calling every elevator on every floor and pushing every button in the elevator. This effectively shut down service. 5. No room service - It was impossible to reach room service at any point during our 7 day cruise. My children were in isolation and that was their primary source of sustenance. Not good. 6. Norovirus - My children contracted Norovirus and the ship's lack of response was disgusting. There was massive contamination and I couldn't get anyone to come help. This definitely had an affect on other passengers. Out of eight people in our group, five us us became infected despite bleach wiping absolutely everything several times per day and carrying hand sanitizer in our pockets. We probably went through a quart of hand sanitizer. No one is cleaner than our family. 7. No Sleep - Forget about sleep. Between the two fire alarms and the blabber mouth captain, there was little opportunity for uninterrupted sleep. Never again. Like I said, I know that a lot of you love to cruise and think that the experience is amazing. I disagree, and that's my opinion. Apart from the bitter crew, the food stood out as just being awful. I have never been served worse food and, having been in the military, that's saying a lot. In summary, you couldn't get me on another cruise for any amount of money.   Read Less
Sail Date: November 2014
My wife and I arrived early for departure only to find that we would not be allowed to board for 6 hours because the ship needed to be disinfected. We received a free ride to downtown Long Beach, so for 6 hours we ate and drank on our own ... Read More
My wife and I arrived early for departure only to find that we would not be allowed to board for 6 hours because the ship needed to be disinfected. We received a free ride to downtown Long Beach, so for 6 hours we ate and drank on our own dime. When it was time to board buses for the return to the ship we were yelled at by a Princess employee named Nick (a person who has no reason to be around paying passengers). Once we got into the terminal it took Princess another hour and a half to get us on board. Roughly 7 and half hours after our scheduled boarding time. I can honestly say that out of the 6 Princess cruises we have taken, this was far and away the worst. I am of the understanding that this crew had been at sea for 28 days and then had to disinfect the ship, but there was no excuse for the overall performance of the crew. My wife saw crew members yelling at each other in front of passengers. Crew members walked past trash on the floors such as plates, glasses and pieces of paper. I am not saying that Princess is horrible because as I said we have taken 6 cruises on Princess and I should compliment those individuals who went out of their way. A young lady named Emily who worked in Long Beach and helped get people on board the buses to return to the ship in the beginning (She made Nick rather irrelevant and in fact made passengers laugh). I would also thank the Art Team, Aiste Butrue, Jana Babouder-Matta and Georg Straub. These individuals were all very professional. The rest of the crew that comes in contact with passengers I would give them a "D" grade. Read Less
11 Helpful Votes
Sail Date: October 2014
I have cruised more than 25 times, and by far this was the worst cruise I have experienced. I will however, start the the good. Food in the dining room was very, very good. Service IN THE DINNING ROOM was also very good. Now the the ... Read More
I have cruised more than 25 times, and by far this was the worst cruise I have experienced. I will however, start the the good. Food in the dining room was very, very good. Service IN THE DINNING ROOM was also very good. Now the the bad. This ship had many NEW crew who had no idea what they were doing. Our cabin steward had way too many rooms to clean, and ours was never thoroughly cleaned. Often the surfaces were left untouched by him and dirty glasses and dishes were not removed. The results of this may have been at least part of the cause of the Noro virus that became prevalent on the ship during the last week of the cruise (My wife and I were unaffected by the virus, thankfully). Buffet food was not labeled properly, tasted generic, and severely lacking variety. After trying the Buffet a few times we resorted to room service, which had a limited menu, but the food was of a much higher quality and tasted very good. Also forget the grill at the pool.....food always tasted burnt....they never cleaned the grill regularly so everything had burt food stuck to it. Lines, lines everywhere.....way too many people for the services available. Disorganization everywhere. Front desk always gave you a smile and did nothing....only way we got results was to seek out an officer and explain the problem, and mention the front desk was already contacted with no results. Internet....I totally understand about SLOW internet....for the first week it worked as normal ... slow ...but eventually you got your e mail downloaded or got into the website needed and finished business....Then after we left Hawaii things went downhill fast.....for the last 7 days of the cruise, I was NEVER able to get in websites, usually took 20 + minutes to download a couple of e mails if at all. We left the ship giving up about 500 minutes that were useless.....Not cheap either. The gym had very limited equipment, with the exception of treadmills....lots of them, but half you could not use before 9 AM....it would disturb the cabins below.....the wait time for some of the equipment was as much as 40 minutes, and of course depended on how many were lined up and waiting. The other issue was there were no sign up sheets, so there were often problems with who was waiting first etc...we finally went to the head officer in charge of the dept. and explained the problem and a sign up sheet was finally implemented. Of course that did not change the wait times but did eliminate the discourse at the gym. That took about 10 days. Also the Gym does not open until 7:00 AM So it is our opinion that Princess cruise lines perhaps does not have it together enough, so we will look elsewhere for cruise deals.   Read Less
Sail Date: July 2014
When you pay the money for cruise to Alaska, supposedly cruise of a lifetime, I was very disappointed. First, the regular stateroom, with balcony is too small. You must get a larger room. If you have beds put together, that leaves a ... Read More
When you pay the money for cruise to Alaska, supposedly cruise of a lifetime, I was very disappointed. First, the regular stateroom, with balcony is too small. You must get a larger room. If you have beds put together, that leaves a one-way walking path thru the room. Second, bathroom is miniature sized. You walk in, turn around and walk out. To take a shower you do a 360. Don't bother to take your own bar of soap, it will never stay place in soap dish. Every day you will have to bend over and pick up off the shower floor. Third, the bathroom continuously had a urine odor. Morning, after steward came to tidy room and evening. NEVER went away. Other guest o our floor had the same complaint. Seven days of smelling urine. Very disappointed with the dining room menu. Nothing I can brag about or say, you have to have this. Same with dessert menu. Several years ago I took Carnival to the Caribbean. To this date I remember the chocolate molton cake. No dessert on Crown Princess compares to that. The gelato, that you have to pay dollars for is fantastic and delicious. Why isn't that on the dessert menu? Fourth, very disappointed that Princess doesn't care if you are disappointed in their product. We extended our trip to the Princess Wilderness Lodge in Denali. Somehow we got a handicap room. I wouldn't put a handicap or non handicap guest In this room. Management is not aware of the mattress in this room. You see, the mattress is about six inches from the floor, on top of a thin slat. They say this is a handicap room but the shower, bathtub is a regular bathtub, not walk-in or Roll-in for someone In a wheelchair. Princess didn't care that two adults, non handicap, six feet tall were their guests in this room. The mattresses is smaller than a full size mattress. They don't even have sheets to properly fit this mattresses. Pitiful. Light comes in under the door. You know in July, Alaska only sees about 4-5 hours of darkness. We had to place the bed comforter on the floor and door frame to block out light. But we had nothing to block the light coming from the top and bottom of the window and curtains. Non-handicap rooms or regular rooms have king size beds and box coverings over window treatments. In other words, a king size mattress and and your room is dark when you want to go to sleep. Princess didn't care to compensate us for staying in this condition. BE SMART and DON'T BOOK With PRINCESS.   Read Less
2 Helpful Votes
Sail Date: June 2014
Pro's---arrival, disembarkation excellent. Entertainment very good. That is where good stopped! Food, atrocious. Princess should be ashamed. Built in gratuity for service staff is a disservice for customers. Many are not ... Read More
Pro's---arrival, disembarkation excellent. Entertainment very good. That is where good stopped! Food, atrocious. Princess should be ashamed. Built in gratuity for service staff is a disservice for customers. Many are not motivated---good service is marginal at best. Stateroom was filthy and had to repeatedly call senior staff to get service. Alaska was beautiful; but this experience with Princess ruined the vacation. Never Princess again. Hard to believe health department gives them a passing grade. Constant upselling on everything, including Princess business partners (stores---especially jewelry stores in EACH PORT). What a hustle!!!!!   Read Less
Sail Date: April 2014
There were four of us in our party, my husand & I and our very good friends. I will not repeat the horror story of us waiting to board. Princess gave us tickets for water and chips as a way to soothe things over. We had been on a RCCL ... Read More
There were four of us in our party, my husand & I and our very good friends. I will not repeat the horror story of us waiting to board. Princess gave us tickets for water and chips as a way to soothe things over. We had been on a RCCL cruise and they sent us to a zoo in Miami and paid for our lunch while the ship was being cleaned. We had a balcony on the Lido deck. We had one cabin steward and our friends had a different one. Our cabin steward was great, his name was Angel who was always available to us. Our friend’s steward barely acknowledged them as we walked past her. We never saw anyone cleaning. On RCCL they are cleaning round the clock. We were so annoyed by this we went to the Purser’s desk to ask if they had small containers of Purell to hand out to the passengers, we were told that they did not and the ship was being cleaned, we asked when because we had not seen any indication of anything being cleaned. We were told by the not so friendly girl at the desk that there were specific hours. Since the weather was cool and you really couldn’t spend time out by the pools we were inside the ship quite a bit and WE NEVER SAW anyone cleaning. We told her that was unacceptable for Princess to not be doing whatever they could to clean the ship. She did ask our cabin numbers but we never heard anything from anyone about our dissatisfaction of the cruise. We all spend a lot of money to go on these cruises and the least Princess can do is to make sure that we have a great vacation and not have to worry about being sick. Fortunately no one in our party got sick. We did not appreciate the nightly announcement by the Captain during our dinner detailing the symptoms of the sickness. We also found the crew was not overly friendly. We found the cruise to be boring. The entertainment was terrible. We have never been on a cruise when the broadway type show was less than 30 minutes long. There was not a lot to do on this ship. We spoke to many others who all felt the same way. When we left the ship and were on the way to our hotel, another couple was in the van and the woman asked us “Was this not the worse cruise you have ever been on?” and we had to agree with her. We have cruised Princess before and always had a good time but I think that we will stick with RCCL where we always have a good time and they take care of their passengers to the best that they can. When a ship comes back to port sick, the cruise line should completely sanitize the ship from top to bottom before allowing the next passengers to board. Apparently Princess does not believe in this. Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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