102 Princess Crown Princess Cruise Reviews

My trip on the Princess Cruise lines Crown Princess was my worst cruise yet. I have traveled on Carnival, Royal Caribbean and Norwegian and all three were far better experiences. First off, the problems started from the moment I boarded ... Read More
My trip on the Princess Cruise lines Crown Princess was my worst cruise yet. I have traveled on Carnival, Royal Caribbean and Norwegian and all three were far better experiences. First off, the problems started from the moment I boarded the ship. On the first day a Horizon dinning room staff member told me that there was no other place on the ship to eat when in fact there were other choices which we noticed as we toured the ship after the sub par meal. Then I asked another staff member from one of the shops about Tuxedo rentals and they did not know nor did she offer to find out. This seems to indicate that the staff on this ship do not have knowledge of the services available on their own ship. On 14 November 2013 a visit to the Crown Princess library was met with a female staff member who ignored us. No greeting or explanation of what services the library had to offer. On the same day a visit to the Internet Cafe garnered a similar response. The female attendant ignored my spouse and I while speaking with another ship crew-member and allowed us to waste time attempting to access the internet which she knew was down at the time. She even made a comment as we left frustrated saying she thought the internet was up and running again. Next a visit to the ship's Sanctuary Spa was an even worse experience. Two male staff members ignored us as we stood in front of them reading the Sanctuary menu. No greeting or acknowledgment of our presence was expressed at all. Then two other guest walked up to the Sanctuary entrance as we stood there still being ignored and the attendants both promptly greeted these guests offering information and service. This particular instance of Crown Princess's crew showing blatant disregard seemed racial and completely unprofessional. Next, the ship itself , like its crew, was in poor repair. From the time we boarded maintenance was seen painting and lacquering walls leaving signs warning of wet paint. I've sailed on many different ships and never have I seen a ship in poor repair like this one. My wife reported to me several times that the public restrooms were not working and had to wait on long lines when she did find one that was working. She reported that two of the three toilets were broken. I witnessed in the men's restroom two of the three urinals filled with urine water and not flushing. And to add one last inconvenience, on the day of disembarkation, my state rooms toilet would not flush and filled up forcing me and my wife to find a public restroom to use early in the morning as we prepared to leave the ship. I noticed that the bathrooms all have a card that must be signed by a crew-member after daily inspection so it does not make sense that the bathrooms would be in such bad repair at anytime on the ship. Finally, to add insult to injury, I have had to write a complaint letter requesting my money back for Crown Princess Disembarkation services not rendered after i paid for it. I am due a refund of $40.00 for the EZ Check services I paid for to disembark the ship 23 November 2013. I was supposed to have my bags taken from the ship through security and checked directly to Jet Blue airlines by the Crown Princess staff. This would have allowed me an easier time getting off the ship and more time for my previously planned activities in Ft Lauder-dale. As I waited in the line to clear customs I noticed my two bags were left in the area where everyone else was picking up their bags. Had I not noticed that the EZ Pass process was not working as advertised I would have left the terminal without my bags and suffered even more inconvenience. Now I will have to waste more of my time trying to get my money back for services never rendered. I have recently made contact with the Princess Cruise Line customer relations after our horrible experience and was met with the same disregard their Crown Princess crew members gave us showing consistent lack of customer service across the board in this company. These issues all show a pattern of crew negligence and poor attitude. I have traveled on Carnival, Royal Caribbean and Norwegian cruise lines and have always felt like I had been treated like royalty. This was my first cruise with Princess and as you can see I was not impressed at all. I will not be cruising with Princess Cruise lines ever again and feel angry that they somewhat spoiled my Honeymoon I entrusted them to make special. I highly advise all vacationers to take any other cruise line but Princess, you get much better service and pleasurable experience for your money.   Read Less
Sail Date November 2013
We arrived in Heathrow on departure day, and the trouble started when my bags did not arrive ( my wife's did). The airtravel was arranged by Princess and I paid for full travel Insurance. The local airline reps took my itinerary ... Read More
We arrived in Heathrow on departure day, and the trouble started when my bags did not arrive ( my wife's did). The airtravel was arranged by Princess and I paid for full travel Insurance. The local airline reps took my itinerary and other Information, but said it would be the ships responsibility to get them to the ship if they ever arrived. The pursers staff Claimed it was all up to US AIR to get me the bags. No one Could tell me what my insurance covered or offered me a way to Get some clean clothes. At the ship we were given the bad news that we would be Stuck in port for several days. At least I got my bags the Second night. I was worried they might get sent to Le Have Or Vigo which were two of the three stops we missed. This was my fourth transatlantic, and my third cruise on the Crown. Every trip the food and entertainment gets worse. The best food was at The grills on the pool level, pizza, dogs, burgers, etc. The buffet was terrible. Sit down lunch was better. The Pub only opened for lunch once in 14 days, and the line was Enormous. The Caribe food court behind the Horizon Court only opened for early breakfast. Why? It usually serves varied ethnic specials.Also the pools were almost always empty. As Platinum members we could use the daily VIP cocktail hour, but it was not In Skywalker's as usual, but the less attractive Club Fusion. We only went twice, poor atmosphere. My main complaint is that the Captain slow steamed right past the Azores, another port we missed. He did 14 to 16 knots all the way from Lisbon to to to Bermuda. Had he done the usual 20 to 21 knots we would have had plenty of time to stop at the Azores. Princess saved fuel and we missed the port we most wanted to visit. Yes we got a credit for a future cruise, but a cash refund would have given us more options since we already have a few booked cruises.   Read Less
Sail Date November 2013
We have just returned from a western med cruise June 12 to 29th on the Crown Princess. 1, check at the mayflower terminal was abysmal we had preferred checking and arrived at the time stipulated on boarding ticket there was two huge lines ... Read More
We have just returned from a western med cruise June 12 to 29th on the Crown Princess. 1, check at the mayflower terminal was abysmal we had preferred checking and arrived at the time stipulated on boarding ticket there was two huge lines of people waiting and the people with mobilty problems were also trying to negotiate the double lines as well. 2,Entertainment was well below the standard that Princess cruises in the past have provided for passengers enjoyment. 3,Brand loyalty we went to the Captains Circle none event ???,arrived at 17-30 as requested to find place full and not a great deal of organisation,I will not bore you with details but at 17-55 asked to collect your drinks if you had got one and leave as we have to prepare for next group! 25 mins, was a waste of mine and the crews time a bigger venue perhaps and not been made to feel as though Princess were doing you a favour by inviting you. 4,Water leaks in some of the cabins (staterooms) appears to have been a problem and in various parts of the ship in some areas towels were on floor by cabin doors is not a good sign and outside the Wheelhouse bar a smell was noticable, I have asked friends of mine who were on the previous cruise to the Canaries if they had the same problems they said yes,and also agreed on the entertainment. 5,A lot of the passengers were of the opinion that Princess had used a lot of the more experienced crew on the launch of the Royal Princess, this cruise was not what we expected perhaps it is time to try other options. Read Less
Sail Date June 2013
Recently, our daughter's family relocated to London for business reasons. We had not seen them for a year so we checked airline prices for our planned visit. We had sticker shock at the high cost of airline tickets and decided to ... Read More
Recently, our daughter's family relocated to London for business reasons. We had not seen them for a year so we checked airline prices for our planned visit. We had sticker shock at the high cost of airline tickets and decided to check into transatlantic cruise prices. We discovered that for only a few hundred dollars more, we could cruise in style to the UK instead. We chose the M/S Crown Princess Transatlantic 17 day cruise to Southampton, England because of its itinerary. The ports of call were mostly in Europe: Galveston, Texas, Fort Lauderdale, FL, Ponta Delgada (Sao Miguel)/Azores, Lisbon, Portugal, Zeebrugge, Belgium, Le Havre, France, Southampton, England. Unfortunately, for us, the ship departed from Galveston, TX - a plane ride away for us living in Florida. While looking into alternatives, we discovered that it was possible to join the ship in Ft. Lauderdale only missing some sea days. The cost would be lower also. This was our first cruise on a Princess ship and we were not concerned that it would be 14 days on a cruise line that we had never before sailed. Princess has a good reputation so we were excited to cruise one of its ships. A few weeks before the ship sailed, we secured a big reduction in price that made the cruise even more economical compared with flying. Just before we began packing our bags, Princess notified us that we were receiving an upgraded stateroom, which meant a larger balcony. We were thrilled. We rented a car, returned the car to the rental office in Fort Lauderdale and took its complementary shuttle to the pier. I figured we would be onboard quickly since most of the passengers were already on the ship. Unfortunately, this did not happen. It took almost 45 minutes for us to be processed. There was too few staff on duty. We were in the long general boarding line but the staff at the two other boarding lines continually fed their people into our line so we hardly moved. We were very discouraged. It was not what we expected of Princess. However, once we boarded, things improved greatly. By the way, debarkation was a breeze, I must add. All the members of the Princess staff were quite helpful and friendly. The passageways to the staterooms while lightly colored are impersonal without any artwork on the walls. Perhaps, this is because they are a bit narrow. The areas around the elevators have lovely bright rugs, many with beautiful medallion centers. Our cabin, C246, on Deck 10 was quite pleasant and bright with enough drawer, shelf and closet storage for all our belongings. I especially liked the layout of the room with the bathroom door and closet away from our cabin's entranceway. There was a lovely picture on the wall and a large mirror behind the bed and another by the closet. We loved the big balcony that brought in beautiful ocean views, often going outside to enjoy the sea breezes. It was fun watching ships pass us in the distance as we traveled closer to Europe. Our stateroom was ready so we dropped off our hand luggage before proceeding to the Horizon Court Buffet, Deck 15. We noticed that there were plenty of choices for lunch at the sumptuous buffet. Since it was a bit late, we just grabbed a quick snack because we wanted time to familiarize ourselves with the ship. There were no available tables inside, so I picked up an ice cream cone by the pool and it hit the spot. We also shared a delicious slice of pizza. We then toured the beautiful and elegant ship. We were very impressed with all the public rooms. Soon it was time for the safety drill. We returned to our stateroom, picked up our life jackets and reported to our Muster Station - the Princess Theater. The drill proceeded smoothly and was one of the best that we have ever attended. We heard information that we had not heard on 37 previous cruises. The passengers were attentive and we all practiced putting on our life jackets. Then we returned to our cabin and unpacked quickly. How nice that our bags were inside our room rather than left outside the door. Our cabin steward, Maricel, stopped by to introduce herself and inquired if we needed anything. "More ice and extra pillows," we replied and they appeared by nightfall. Our stateroom was always spotless; amenities and towels replaced as needed. When Maricel noticed that we had brought wine bottle aboard on embarkation, she automatically supplied us with wine glasses. Maricel was very friendly, calling us by name when she saw us. She always made sure that she did not inconvenience us as she went about her duties. In fact, all the staff always said hello to us as we passed them in the passageways multiples times each day. They always stopped their work to allow us to pass. Since we requested Anytime Dining, we ate in the Michelangelo Restaurant. The room is lovely with twinkling lights on the ceiling, fresh flowers, white linen cloths and napkins on the tables. We enjoyed fine service by our waiter, Manuel from Portugal, his assistant, Maja, from Serbia and headwaiter, Franz, from Austria, who attended to my husband's special request meals. They were all very attentive, professional and friendly. We requested ice and lemon slices once and after that they always appeared automatically. We usually had the same team serving us. Carlos, headwaiter at the entrance, always gave us the same table #261. He was upbeat, funny, always smiling and escorted many of the older women to their assigned tables. We always enjoyed the main dining room food and never felt tempted to visit a specialty restaurant although many passengers told us that Sabatini's (authentic Italian cuisine) and Crown Grill (steaks and seafood) were well worth the nominal cost. I cannot say enough about the wonderful service we received in the dining room. The food was delicious. I often could not decide which entree to choose. Our waiter helped us out by bringing two sometimes. Desserts were excellent, also. We enjoyed all the nightly shows in the main theater and the shorter ones performed in the Piazza. The beautiful Piazza area was charming and I felt like royalty amid the twin sweeping, floating staircases, its massive columns, lovely balconies overlooking the area and especially the elaborate ceiling and soft lighting. It was my favorite public area. Every evening we stopped to enjoy the relaxing music of Arkadia String Quartet who performed nightly until 9 p.m. Alex & Natalia also thrilled us with their magnificent dancing. We caught their performance nightly at 9 pm. The singers and dancers production shows were spectacular, although sometimes a bit loud. Singer/piano player, Heather Sullivan also appeared twice and was so friendly whenever we met her in the dining room or around the ship. Comedians, Rikki Jay, Steve Hewlett and Michael Wilson were very funny and very approachable as was Magician, Brett Sherwood. There were three shows nightly, although they were a bit shorter than on other cruise lines to accommodate the number. It was wonderful not to concern ourselves about missing a particular show. Due to the frequent turning back of the clocks, we rarely had the opportunity to visit the lounges for their entertainment after the main shows. The large screen outdoor TV, Movies Under the Stars Program were nice to watch but during the day, it was difficult to see because of the bright daylight. We did enjoy several concerts: Barry Manilow's Music and Passion Concert, Boyance - Live from Wembley, Billy Joel - Live at Shea Stadium, Bon Jovi - Live in Chicago and Paul McCartney - Good Morning New York City. Two movies that we watched were Les Miserables and Parental Guidance. In the mornings, it was classics like Breakfast at Tiffany's, On the Town and Dirty Dancing. There were also movie matinees in the Princess Theater. In your stateroom were broadcasted such movies as Lincoln, The Bourne Legacy, Zero Dark Thirty and Skyfall. A couple of unexpected delights were two series of eleven lectures each. One series was ScholarShip@Sea enrichment lectures by Maxtone-Graham on ocean liners, cruising and Princes of Wales. We attended his lectures on another cruise line so we knew we were in for a treat. Walter Scott (Scotty) gave the other series of lectures. He spoke about the Space Program and its Spin-offs, Star Wars and the Solar System including special rarely seen video clips from NASA. If you asked a question, you received a special NASA handout. My husband is a space nut and over the years has given many talks on space to school kids. He had plenty of questions for Scotty. Everyone in attendance received a commemorative pin and decals. Between these educational and very interesting lectures, the Destination Lectures, Cooking Demonstrations, Ice Carving, Art Lectures, Dance Classes and Afternoon Tea, we had little time to be bored at sea. My husband and I learned many tips at the very worthwhile Digital Photography Class. Jacqueline held a beginners class followed by an advance class. She answered knowledgeably my several questions and helped others locate and use their personal camera's features. One evening I received a special invitation to a Champagne Art Reception. We did purchase our first piece of artwork onboard a ship at an affordable price. Another exciting event was the Captain's Champagne Waterfall after dinner one evening. I even helped to pour the champagne down the tiered pyramid of champagne glasses. Not just champagne flowed freely as bar staff hand delivered cocktails to those in the Piazza. The balloon drop later, that same night was fun, too. Princess even held a special cocktail party for first time cruisers on Princess. Another highlight of our cruise was the tour of the Galley. There were so many other events going on that we had little time to sit and read by the pool. One day we did spot dolphins swimming by the ship. Princess just made everything easy for passengers. You did not have to sign out pool towels/blankets or sports equipment. Pool staffers also served popcorn or chocolate cookies and coffee or tea while you watched movies. You were not bothered too often, to buy drinks poolside but staffers were noticeably around should you want a beverage from the bar. Although there were a couple of announcements during the day by the cruise director and one from the bridge, they were not as intrusive as on other cruise lines. We had a medical emergency and the ship handled it beautifully. We veered off our course and stopped just off shore of Bermuda so the patient could be transported by smaller boat for treatment. We all watched a beautiful sunset while we waited the ship doctor's return from accompanying the patient. Later in the cruise, the captain assured everyone that the woman was doing well. The hospital credited the ship's medical personal for the good outcome of the patient. We took several Princess Shore Excursions. In the Azores we took a comprehensive tour of Sao Miguel, in France we took a bus and water tour of Paris, in Belgium, we toured the city of Brussels and in Portugal we visited Fatima and made friends with a member of the lighting staff, Kat while we toured Fatima together. We still keep in touch by email. All the excursions were well worth the money that we paid and were not only interesting but also educational and fun. The guides were excellent - interesting and knowledgeable. We hope to take another cruise with Princess. I especially enjoyed the elegance of the ship, friendliness and professionalism of the crew and senior officers, the food and service. How nice to have the Skywalker Nightclub where quiet was actually enforced. How nice also to have smoke-free nights in the Casino. The production shows were glitzy, innovative and entertaining. We both enjoyed meeting other Cruise Critic members at the Meet & Greet. Several Senior Officers attended and Captain, Tony Yeomans entertained us with anecdotes and stories. I wish that we had more hours to attend everything offered on the ship. I do have some suggestions for Princess. Install some hand sanitizers by the restaurants. Consider having a Comedy Club. Another small suggestion would be to have yogurt with live active cultures in them if possible. One last suggestion is that the staff should stop criticizing the Carnival Cruise line as much as they do. This is after all their parent company. We returned home with many happy memories, a ton of photos on my memory card, several ship photographer photos and many ship boutique purchases. I hope that another cruise on Princess is in our future. Read Less
Sail Date April 2013
We were so excited to get back on Princess and feel that Princess level treatment. We have cruised 5 times together, but I have cruised 10+ times prior to meeting my husband. Our last cruise was my first Princess cruise and first ... Read More
We were so excited to get back on Princess and feel that Princess level treatment. We have cruised 5 times together, but I have cruised 10+ times prior to meeting my husband. Our last cruise was my first Princess cruise and first experience with the Princess treatment. I was sold after our 14-day cruise to Hawaii in March 2012. I told my husband that it would take a lot for me to cruise with anyone but Princess. That was then, this is now after the cruise that we just got back from. The food and the service is lacking, but what surprised me the most is the cleanliness of the ship and the laid-back attitude of the staff. Here are some of the things that I encountered during the week. 1. The staff would run you over in the hallways and at the buffet. The cart was always outside of our stateroom (in the way). Never once was I asked if I wanted it to be moved. 2. The boat was filthy. We always noticed dirty plates and trash left on tables for hours. The wood in the main dining room had dirt stacked on it (not been cleaned in months). 3. The staff around the pools was horrible. Be ready to serve yourself.... 4. Anytime dinning; the waiters for the most part are ok. I think these are the waiters in training. They know that they will probably never see you again, so they treat you as such. 5. The food was not up to par, worse I had on a cruise! The menus were terrible; no theme. The dessert menu was horrible; most nights I could not find a dessert that anyone at the table liked. Everyone ordered ice cream. That is terrible on a cruise! The buffet was in itself the worse food I have ever had on a cruise ship. They served me raw turkey from a carving station. When I complained and took the time to write a note and take it to the Customer Service desk; no Princess staff member contacted me. I assumed that it somehow got discarded. 6. The heat on the entire boat was an issue. We had our cabin thermostat turned down to the coldest and I was sweating. 7. We did not have a toilet in our cabin for 3 1/2 days of the 7 day cruise. This is NOT ACCEPTABLE. The only thing that they would tell us is WE ARE WORKING ON IT. They did give a pitiful OBC, but all people got that, even if they had a working toilet. 8. The entertainment on-board ship was the bright point. It was great! 9. Do not go on this ship expecting to be entertained. It is a laid-back atmosphere; not much to do unless you like Bingo or Trivia. There was not much, no themed buffets no dessert buffets. NO EXTRAS! 10. I never saw the captain of the ship. The people that had cruised with Princess a lot did, but they were the only ones. I guess my money is not as good! 11. We did not go to Roatan. The wind was blowing and they made an announcement a few minutes prior to the time that we were suppose to get off of the ship that the port was going to be cancelled. 12. The cabin had bunk beds to our surprise. We were not told ahead of time. The carpet was filthy and the mattress sagged in the middle. 13. Did not get robes as requested. 14. Did not get egg-crate even though requested about 1pm on embarkation day. Since Carnival and Princess are the same company; I believe that Carnival is a better choice because it is a cheaper cruise. When you spend the extra money, you believe that you are getting a better cruise. This is not the case with this cruise. I believe our next cruises will be on Royal Caribbean or NCL. I really believe that Princess has totally lost our business for life. We love cruising and will continue to do so, just not on Princess. Read Less
Sail Date April 2013
The Norwalk Virus was alive and spreading, even unto warning signs in bathrooms to wash extra clean. Some got cabin fever throwing up for days, others upon returning home. Worst was a 60yo gal with December perfect labs having her liver ... Read More
The Norwalk Virus was alive and spreading, even unto warning signs in bathrooms to wash extra clean. Some got cabin fever throwing up for days, others upon returning home. Worst was a 60yo gal with December perfect labs having her liver fail after 2.5 weeks of Norwalk after departure. (The very next year, news carried Princess had a class action Norwalk suit against them, others having organ complications - which Princess stonewalled.) Norwalk clings to dishes & textiles like glue and even super heated water/bleach doesn't kill it all. Dancing was margin due to ship rocking fore & esp. aft, where someone intelligently placed the largest dance floor. Best dance music was found in the tightest dance floor bars = uncomfortable unless you only rock and shuffle in a bear hug. When fogged in returning to port, NO mention of staying in room w/room service, complementary this/that, save a couple of run & get it for exact cash only special drinks @ pool bar. By this time a whole day of people trashing and further polluting the Norwalk public bathrooms. The dinners were the only bright spot, once you pushed through the opening waiting lines and ignorant to Norwalk suspect dishes served. Very pleasant waiters & room clerks everywhere. Best defense: 1. AVOID THIS CRUISE LINE 2. or only use your own private bathroom, try to kill dining germs with alcohol & extra cleanliness in bathroom, touching public items as little as possible Read Less
Sail Date January 2013
We were boarded late onto our ship because the ship was being cleaned as it had norvo virus from the last cruise. I personally would have liked prior notive before we left the Uk as spending 7 days with a load of sick people does not ... Read More
We were boarded late onto our ship because the ship was being cleaned as it had norvo virus from the last cruise. I personally would have liked prior notive before we left the Uk as spending 7 days with a load of sick people does not appeal to me at all. However once boarded the ship looked nice. Our cabin was great. Kids club for the 5 year old again great. 13 year old wouldnt even look at his club so i can't comment on that. Food was an issue straight away. Due the the virus we had to be served everything - we were not allowed to touch anything and this caused BIG lines at peak times - like when everyone wants to eat. Also we had to keep using hand santitisors as meal times and my hands got really sore. My kids have eczema and their hands were cracking by day 3 - the 5 year old was forever touching things - hand rails, lift buttons and we were totally paranoid he would catch the bug as several people down our corridor had the virus. the first port was Princess Cayes and it was nice but just a beach. The tender boat taking us to the island however broke down and wasted an hour of our time and the food on the island was poor (a free BBQ). The sea was rough traveling down from Princess Cayes to Curacao. Far rougher than I expected and it seemed most passengers but that cant be helped. The excursion we had booked was a beach sea aquarium break. It was raining when we left the ship but we were told we couldnt cancel and it would probably clear up. Our guide was on his first day and didnt know where the aquarium was and it rained more or else all the time we were on the beach. Also the beach was a building site (pictures to back this up) huge crane, builders in hard hats, broken glass etc. we paid for our own taxi back to the ship as we didn't want to endure it any longer. the next day we were at Aruba - and it was pouring down. Again we were not allowed to cancel and this was a beach day again in an aqua park. I would have liked to have had the chance to swap to a more weather appropriate excursion. Anyway we went by bus and then open top boat to an island where we sat under cover and looked at the beach and aqua park until the owner of the park arranged for us to be taken back to the ship after about 2 hours. She said she had called the ship first thing and told them it would rain all day but they took us anyway - NOT IMPRESSED - i will probably never go back there again and all I saw of the island was a wet beach - no one enjoyed that day. Back on the boat and just when we thought it could get no worse the captain announced we were set for gale force winds and 18 foot seas that he hadn't seen in the Caribbean for his 20 years - panic !! I happened to be in the medical centre at this time and the crews faces dropped and then the passengers came in - mostly scared and some wanting sea sick pills as the shop had sold out. I thought the captains remarks were thoughtless and irresponsible - i didn't need to know this was the worst he had seen. All in all I could go on about the lack of sunbeds - although plenty not actually sat on just loads of "stuff" on them to reserve them.... how no one watched the pools- I feel out with a fellow passenger when he "bombed" my 5 year old but no one backed me up - movies under the stars - sucky - really noisy but during the day you cant actually see it due to the sun Zumba classes were advertised but were not on this ship. Also due to rough seas the stabilisers on the ship were used alot and these are noisy at night Read Less
Sail Date December 2011
I went on my first cruise with my family when I was 2 years old, since that time I have been on many cruises and always enjoyed them. Time on the ship as the best vacation for me and even on average cruise I would find so many wonderful ... Read More
I went on my first cruise with my family when I was 2 years old, since that time I have been on many cruises and always enjoyed them. Time on the ship as the best vacation for me and even on average cruise I would find so many wonderful things to do that it made for a great vacation every time. Until this cruise on Crown Princess. This is an officially LAST cruise I will ever take on Princess cruise line. This has been the most horrible experience of my entire life. All throughout the cruise I was wishing that I was home and never put a foot on this ship. This comes from a very experienced cruiser who even 2 weeks ago was pervading everyone that there is no better place on earth then on the deck of the ship. I will start from the beginning and describe in details all 7 days. We purchased this cruise 11 month in advance as a celebratory cruise for my husband's 50th birthday. We were supposed to sail as a family of 16 but due to people losing their jobs and recession, only 6 of us could sail at the end. And this was the blessing that the rest of the people were spared this horror. Me, 42, hubby, 50, kids, 10 and 18, parents 72 and 73. We got 2 balcony cabins, and requested 1 double bed and a rollaway bed in each cabin. When completing the personalization page online before the cruise I have requested again that we have 1 double bed in each cabin, extra towels and bath robes. I have filled out for all 6 of use that we are celebrating a birthday and that is the reason for this cruise. When we got to the port Everglades at 12:30 as it was stated in the itinerary, we were horded to convention center and given a number. No other explanation was provided. After an hour there was an announcement that embarkations will be delayed until 2 pm. At 2:30 there was another announcement that embarkation will be delayed until 3 pm. We have learned from people around that there is norovirus on the ship and the ship is being disinfected. We finally got on the ship at 4:45 pm. To my total surprise our cabins has 2 single beds each and no place to sleep for a third person (who btw paid a full 3rd person fair and was not traveling for free). The cabins were also filthy, not cleaned from previous passengers, and my daughter cut her foot on broken glass within a minute after we entered the cabin. There were no robes, no extra towels (2 towels for 3 people actually) and no fruit basket, or anything extra. We went to front desk and stayed there the rest of the first day speaking to different managers who really could not care less and were not going to do anything about it. They told us that they do not have rollaway beds and there is nothing they can do. We had to tell them that we will bring mattress and all 6 of us will sleep in front of the front desk to get them moving. By 2 am we had 1 rollaway bed and my husband and I were dispatched into an emergency cabin for 1 night until they could figure out what to do with 6th passenger. The emergency cabin was so dirty, we stripped the bed and put beach towels to sleep on, shower was never cleaned, bed linens were used. Also on the first day, we went to Princess Theater for a Welcome Show, which never happened due to "technical issues" as cruise director explained. Next day, we had breakfast at the buffet, and this is a new horror all together. Due to norovirus you could not serve yourself in the buffet, staff had to serve you and that would be find if they knew what they were doing. During the 7 days I have called for manager at least 7 times in the buffet just trying to get service. You get a waffle and ask for whipped cream, they will either tell you they do not know where it is or put butter on top and call it whipped cream. One day I was walking with bowl of oatmeal for 10 minutes trying to find brown sugar and no one at the buffer would know where the sugar was. If you ask for cold cuts, they give you 1, you have to ask for each piece of ham, fish, cheese, strawberry, etc. One day they were serving brisket for lunch and I was observing a passenger who got brisket and was trying to get mustard from the server, and she would deliver mustard on his plate one drop at a time until he could not stand it anymore and just threw the plate and left. The selection was terrible -- burnt bacon, burnt sausage, scrambled eggs, rise pudding, salty fish, hash browns -- most of the stuff was uneatable. One morning 6 of us were sitting at the table waiting for server to take our drink order, finally he came and asked what we wanted, I said "Some orange juice please" He replied "One?" I said (sarcastically) -- "Yes, we will share" In 5 minutes we got 1 orange juice -- true story. My father likes his tea sweet, but they would not leave a sugar dispenser on the table so he needed to ask for sugar every time he had tea and would get a packet at the time. The service was so bad that if I could I would not eat there at all. Which brings me to another point -- room service. I could not use room service even once throughout the cruise. Every time I called, either line was busy or I was on hold until I could no longer hold the phone. Not once was my call answered. We had pretty rough see and kids got sea sick, I could not get room service to bring us tea in the cabin. I was on hold one time for 22 minutes and then someone just disconnected the line. My husband had to walk with cup of tea at the time in an 18 ft see on moving ship because room service was unreachable. Day 2. Princes Key. After terrible night and poor breakfast we went to Michelangelo dining room as we were told to get off the ship and on the island. Surprise, surprise, there was a multi-level line of 3000 people waiting to get off the ship, I wish I could show you pictures, there were rings and rings of people waiting and due to "technical difficulties" no one was taken ashore. Tenders did not work, so they needed to lower emergency boats and take 80 passengers at the time. From 10 am it took us until 1 pm to get to the beach, buffet on the island was working until 1:30, kids were hungry after terrible breakfast, so instead of the beach we went to buffet -- well, it was uneatable, selection was miniscule, ribs were raw, hamburger was burnt, no salads. We stayed on the beach for less than 2 hours and stayed for 2 more hours in line to get on the ship. By that time I was ready to get back home and every going back to work sounded more fun than this vacation. Day 3. On the ship. This was the only day when it was not raining and the weather was good and sea was calm. I stayed on the deck where with help of a fellow passenger I put 2 lounge chairs together -- the rest were taken by towels and magazines and no one was enforcing no reservation rules. I got watered down Pina Colada for $11.25 and my Mom got watered down strawberry daiquiri with strawberry syrup for $11.25 that she could not drink it was nauseatingly sweet. Movies under the stars make no sense because during the day due to reflection you cannot see anything on the screen and every night it was raining. Dining room: We always request late sitting, and table was ready for us every night. Our servers were very good and the only people who cared and tried their best to make this cruise a better experience for us. It was very difficult for our waiter considering the horrible menu and poorly cooked meals we were served. The chef needs to go to cook school, its a shame to receive food like we were served in the dining room of the ship. Every night we had to send food back because it was not cooked properly. We are not picky but I could not cut veal masala because it was so tough, beef wellington was served bloody inside, meat loaf is completely raw, red and bloody, fish had no taste, short ribs were not separating from the bone, and I can go on and on. Every time we go on the cruise we try to walk a lot and swim in order not to gain weight -- this cruise all 6 of us lost weight -- this is not a joke -- we left dining room half hungry every night. Not once during the 7 days I had a good salad. In the buffet the salad bar was a joke -- romaine leafs, tomatoes, olives and marinated cauliflower. In dining room they only had small Caesar salad. I would not complain if I was served cobb salad or chef salad but they did not have that on the menu. So for 7 days we had tea and bagel for breakfast, little salad and cold cuts for lunch, appetizers, salad and dessert for dinner. Does not sound like a cruise menu to me. Entertainment: There were 3 production shows -- all pretty basic and not memorable, Mo Town is worst then most, Destination Anywhere is ok if it was not for singers, they have lost their voices or never had them to begin with. Not a good entertainment at all. Cruise director was everywhere, she was announcing everything, she would be on TV and on speakers at the same time, she was at every show, at every event, teaching dance classes, opening shows, just everywhere -- poor girl, she worked like no cruise director I've ever seen -- no support from her staff. But cruise entertainment cannot be held together by one person and it showed. Guest performers were not funny and not entertaining, the games were not funny, the trivia was too British, and everything was just not the way it used to be. Art Auction was every day all day long, they kept on pushing ugly art into everyone. Shops on board had no selection -- first time I did not buy anything on the ship. Captains formal night was another spit in the face -- people got dressed up nicely, made tuxedo arrangements, etc and were served mimosas!!! No h'oderves, no wine, no champagne tower. And last but not least: The 50th Birthday Celebration - The reason for this miserable cruise - IT NEVER HAPPENED. The room steward did not even put a sign on the room or balloons; we did not receive the chocolate covered strawberries and champagne, and NO ONE had acknowledged my husbands birthday!!! I am tired of writing and re-living this miserable cruise and I am sure you are tired or reading it. If you already bought tickets -- I wish you better experience then what we had. If you did not buy tickets yet -- don't! If you must go on a cruise go with Celebrity or more reputable cruise line, they also cut corners but nothing like Princess. Read Less
Sail Date December 2011
After a nightmarish Princess land tour from Toronto, we couldn't wait to board the Crown. We'd had a very good experience on the Crown on a past sailing. However, we found this experience on the Crown to be equally as bad as ... Read More
After a nightmarish Princess land tour from Toronto, we couldn't wait to board the Crown. We'd had a very good experience on the Crown on a past sailing. However, we found this experience on the Crown to be equally as bad as the land tour. We dealt with a room steward who preferred to watch tv rather than clean the cabins. Waiters and their helpers with very bad attitudes seemed to prevail. Food was only fair in the dining room as well as the buffet. The Anytime Dining was a joke. When we sailed previously on the Crown, ANYTIME Dining was ANYTIME. Now we found we had to have reservations for "anytime" dining. We also found that whether we had reservations or not, we had to wait up to 30 minutes to be seated. The reservations process was also a joke. There were mornings we were on "hold" with the resrvations people for over 20 minutes trying to make a reservation for so-called "any time" dining. Shore excursions were almost always very late in leaving the ship - then we were rushed on the excursions to get back to the ship in time. The guides on most of the excusions were not of the quality we were used to with Prncess. We spoke with several people who were not happy with Princess. As one man put it: PRINCESS NO LONGER MAKES YOU FEEL SPECIAL! That sums up the whole experience - land tour as well as the cruise. And for the money we paid for the land tour/cruise - we definitely deserved to feel special! Read Less
Sail Date September 2011
Embarkation - Organized and we were onboard and in our cabins by 12:30 p.m.Crown Princess Ship - Did not care for the layout of the ship. I too smelled sewage in the hallways. Found the entire ship musty smelling. Balconies are very ... Read More
Embarkation - Organized and we were onboard and in our cabins by 12:30 p.m.Crown Princess Ship - Did not care for the layout of the ship. I too smelled sewage in the hallways. Found the entire ship musty smelling. Balconies are very small. Buffet areas very congested and main dining room very dark with low ceilings. Staff - Stateroom attendant was great. Looked after us very well. So much for the policy if a lounger is left unattended for a set amount of time. Brought this to a staff members attention that a couple of loungers had been left unattended for well over 1/2 hour and he told me "you should have come here earlier". I also called Customer Service for a "lost" item and was not happy with response either. Food - First time I lost weight on a cruise. Food that I ordered from Botticelli dining room other than the lobster night was terrible. Ended up eating in Horizon Court and Caribe Court most nights trying to put something together for a meal - there was always a salad and rolls available. Breakfast was the only really good meal of the day and we used room service since the line ups for breakfast began in the pool area outside Horizon Court. Princess is not very strict with offering hand sanitizer before entering food area. On one particular morning after lining up for breakfast the attendant handed us our plate with her bare hands - no sanitization here.Entertainment - Fine if you like jugglers and comedians. Music in the Piazza was awful - a lot of "chamber" music....fine if you like Bach or Bethoven...no dancing. I always enjoy this area after dinner but only visited it once and left it was so bad.Disembarkation - Requested early disembarkation for 11 a.m. flight. We were given a 7:55 a.m., disembarkation with a transfer to the airport.Would I sail again on Princess - Definitely not. Read Less
Sail Date April 2011
I had always heard that Princess was a premier cruise line, but what we experienced on our Christmas cruise was nothing short of bottom of the line. We were one of the 113 cabins that had their LUGGAGE DELIVERED TO THE CABIN SOAKING WET! ... Read More
I had always heard that Princess was a premier cruise line, but what we experienced on our Christmas cruise was nothing short of bottom of the line. We were one of the 113 cabins that had their LUGGAGE DELIVERED TO THE CABIN SOAKING WET! Everything in our luggage was wet or damp and my formal silk dress was ruined! The cabin steward was slow to respond to our calls about the situation and after 3 calls to Passenger Services, he arrived to stand with his mouth open offering no advice or help. No one from passenger service or corporate ever contacted us about making amends! During the trip every call to Passenger Services took at least 6 rings before someone answered if anyone answered at all! Two of the 5 nights we ate in the dining room we had to get up from our table and hunt down our waitstaff as they would disappear during the meal. In addition to these huge problems, there were other small things that made their lack of customer service glaringly obvious: from the port security check to get on the ship took over an hour. The Princess employee checking in passengers was extremely slow and they held everyone up for id photos before boarding, but they only had 2 cameras for over 3000 passengers! The staff at the counter service areas, like the coffee bar, were rude and often would not say one word during serving us. Maybe a "Can I help you?" or a "Thank you"? Nope, just frowning. The food was average, the kids programs were nothing special, the elevators were slow and the pools were small, but I wouldn't have thought twice about things like this if only the customer service was there. It's the main feature I look for in any vacation. Next time I will use my money on a disney cruise where I have always found the employee to be stellar and the service to be top notch. Read Less
Sail Date December 2010
Our luggage arrived on Saturday evening completely soaked. Had we not complained to the ship staff, they would have just ignored the fact that their staff left our luggage in the pouring rain for over an hour. We found out from passengers ... Read More
Our luggage arrived on Saturday evening completely soaked. Had we not complained to the ship staff, they would have just ignored the fact that their staff left our luggage in the pouring rain for over an hour. We found out from passengers who watched as the Princess staffers ran for cover during a downpour, leaving luggage with not even a tarp to cover it. We had only the clothes on our backs for 2 1/2 days. They were so backlogged with cleaning passenger laundry, they could not handle the demand. A little forethought could have saved them a lot of trouble. So, we were unable to attend the formal dining extravaganza as we had no proper attire. Very poor, Princess. The food at the Horizon Court was miserable. The pork was like shoe leather and most of the food was COLD. I tried a waffle for breakfast and could not even saw through it with a knife. Eggs were stone cold and runny. Isn't Princess embarrassed to present this kind of food and service to passengers? Could they care less? Someone from Princess should go undercover and fix this mess on this ship. The pizza was very good and the International Cafe was good as well. If you take this ship, be prepared to lose weight. We did. The food in the dining room was OK, so eat there for breakfast. At least the food is hot. We left from Pier 2 and arrived back at Pier 29! Absolutely NO communication from the staff as passengers waited in disgust for over an hour to disembark. Then, they had only 2 small shuttle buses to transport 3000 passengers to the proper terminal for their cars and pick-ups. Very poor. In addition, the bus driver was pandering the crowd for tips...While on the bus, we heard other horror stories from other passengers. Some had made "reservations" for Any Time Dining to find that there were no tables available for them. Other passengers complained that the ship staff messed up their birth dates so 44 year old people were showing as 13 yrs old and could not enter the casino. The ship never did fix the mess up. I will be SURE to watch my billing from them very carefully. All I can say is that they ruined our 5 day cruise. We were so looking forward to our first Princess cruise and were met with a mess. Think twice before you book on the Crown Princess. Never again. Read Less
Sail Date December 2010
Prior experience have been Rome to Venice, Alaska, and the Baltic on Silver Sea. My favorite. Barcelona to Rome on Crystal,Very nice. Carribean on Big Red Boat (Disney), actually very nice but a little crowed. Agean on Siver Cloud crusies, ... Read More
Prior experience have been Rome to Venice, Alaska, and the Baltic on Silver Sea. My favorite. Barcelona to Rome on Crystal,Very nice. Carribean on Big Red Boat (Disney), actually very nice but a little crowed. Agean on Siver Cloud crusies, unique and wonderful. My wife decided that she could not come, so things had changed at the last minute. 1st day, all of my excursions were cancelled, Nobody knew by whom. 2.5 hours in line to see what could be done. Nice lady at tour desk (Erica from Chile) helped and got me rescheduled, but had to speak to the senior purser before. Have spent a total of 4.0 hours in the tour line. Inadequate staff, inadequate space. Minibar request was also lost. Instructions say "select as many as you wish" Now they want to charge me, for what I previously selected, but was not delivered. Food is mediocre at best, nickle and dime charges are ridiculous. Have complementary canapes for my suite, order requested. What arrived had no resemblance to my order. Same for Fruit basket, although it has yet to be delivered. Laundry has been lost. All of this in the first two days. A 2/10 is being generous. With the exception of only 2 people, my steward, and the lady on the tour desk, the crew does not seem to care. And blame everything on company policy. At the theater tonight, tried to save a seats for friends. Told that it was company policy that seats could not be saved. Looked all over, no mention of this on any literature, or posted anywhere. This is my worst cruise experience ever!! I can't think of any circumstance that will get me back on this cruise line ever again. Will finish with the remainder of the cruise when it is completed Read Less
Sail Date August 2010
We have taken 9 cruises (1 Alaska, 1 Mexico Pacific, 1 Canada-New England, 3 Caribbean, and 3 Europe) and this was definitely our most disappointing cruise experience. Our 7 day Crown Princess itinerary called for 4 port days (Cayman ... Read More
We have taken 9 cruises (1 Alaska, 1 Mexico Pacific, 1 Canada-New England, 3 Caribbean, and 3 Europe) and this was definitely our most disappointing cruise experience. Our 7 day Crown Princess itinerary called for 4 port days (Cayman Islands; Roatan, Honduras; Cozumel, Mexico, and Princess Cays). Our last cruise was a 12 day British Isles cruise aboard the Crown Princess last July. We had a good experience on that trip. We got off to a good start with our first day at sea. With fixed dining, we enjoyed excellent food and service in the dining room and must say our dining steward was the highlight of the trip (if there could be one). Our first port day was in the Cayman Islands. We used Princess' 'Reef & Wreck Snorkeling' shore excursion, which was a good outing. We snorkeled over the wrecked ship 'Cali' and at another reef. Georgetown (and Grand Cayman) is very upscale compared to many other Caribbean islands (nice and clean), but is also quite modern with not much in the way of scenery (except for the beach/shoreline). Princess maps for their Caribbean destinations only have shopping destinations (not a single landmark) so you have to get your own maps on shore if you want to see anything other than stores!). Our second port day was in Roatan, Honduras. Instead of docking at the 'old' pier in Coxen Hole (also referred to as 'Downtown' by the locals) we unfortunately docked at Carnival's new 'Mahogany' Pier which is about 5-8 miles east of Downtown. This destination is apparently the result of a $65 million investment by Carnival. The entire complex is brand new, with many stores and then a beach/ water sports area that you can either walk to (or ride a chair life for $8 per person!--why do that when you can walk in about 5 minutes?). However, if one justs stays here, it is like being docked at a modern American shopping mall and you really don't see anything else. The beach at Roatan Mahogany is OK, but the water is alot more silty and not as clear as the island's west end. We opted for Princess's Clear Kayaking/Snorkeling excursion. This was a good choice as we got a nice drive across the island, which is quite beautiful and lush. As would be expected, there is some poverty on the island, but not as abject as we had feared. Our excursion took us to a lovely area called Gumbalimba Park Beach, which has several adjacent nice hotels. The water and corral is beautiful here. We returned to the ship and then the problems began. At 5 p.m. the Captain announces that we will be departing late for Cozumel. Per the Captain,"My chart here indicates that if the winds are greater than 25 knots (28 mph) it is not safe to sail out of the narrow harbor". (WHAT? 25 KNOTS (28.5 MPH IS NOT A SEVERE WIND CONDITION). The Captain's plan is to wait 'until the winds die down' and leave at 7 p.m. Everyone is on board and we are just sitting there--no one is allowed to get off. After 2 more announcements, it is now 9 p.m. and the winds have not died down. We go to bed still sitting in Roatan. Finally, at 6:30 a.m., we are finally able to leave. The captain announces that 'THIS HARBOR (Roatan Mahogany) IS NOT DESIGNED FOR EASTERLY WINDS' and 'WE COULD NOT SAFELY SAIL OUT WHEN THE WINDS ARE OVER 25 KNOTS'. (Having been on 9 cruises, we know that 28 mph winds are not severe winds--Didn't the captain know that these winds would come up through the weather forecast. Why didn't we dock further off shore and tender in?). Anyway, we then hear the incredibly disappointing announcement that WE NOW HAVE TO SKIP COZUMEL COMPLETELY and just sail to Princess Cay. WHAT? I BOOKED THIS CRUISE SO I COULD VISIT THE MAYAN RUINS IN COZUMEL!. I walked up to the front desk and asked why we couldn't do a sea day today, go to Cozumel tomorrow, and then do a sea day on Friday and skip Princess Cay. Princess Cay is private beach island (and the beach is not that great--we have been there before). The front desk person says that cannot answer that question and then asks me to write a letter to the captain. Which I did and did not receive an answer for over 24 hours. Finally, someone calls me back and says "we could not go to Cozumel because of schedule constraints and some passengers could also be upset that we skip Princess Cay". So we had 2 days at sea and then on to Princess Cay. We visited Princess Cay previously. The beach is OK (a bit rocky and silty), but not great compared to Holland America's Half Moon Cay or other Caribbean beaches. To tell me that anyone would rather go to Princess Cay than Cozumel does not hold water. So I paid $5k for 2 balcony rooms plus $1.6k in airfare to do a 3 day cruise that brought me to the Cayman Islands, Roatan (a glorified shopping mall destination) and Princess Cay? This is definitely the WORST travel value I have ever had on a cruise--we select cruises based on itineraries. We plan to contact Princess today to see how they will offer to make good on this huge disappointment. However, we fault Princess (and Carnival) for sailing into this port when they knew of the design flaws. Didn't they have a forecast that the winds would pick up in the afternoon? Why didn't we anchor further our and tender in? What if the winds didn't let up for 2-3 days--would we have sat there that long? We understand the risks of cruising in bad weather, but 25 knots are NOT severe or unusual wind conditions. WE STRONGLY RECOMMEND YOU AVOID THIS DESTINATION WHEN BOOKING A CARIBBEAN CRUISE AS IT CAN CERTAINLY RUIN YOUR TRIP. We arrived back on Fort Lauderdale. Because of a later flight, we taxi'd over to the Las Olas area in Fort Lauderdale and took the Carrie B harbor cruise. This 90 minute harbor/ canal/ home tour by boat is excellent and is a nice way to end your trip (especially if it's as disappointing as our was). Check out their website by googling 'Carrie B Cruises'. They stored our luggage for us while we took a walk and had brunch. Read Less
Sail Date April 2010
Please note I have been on so many other ships and lines and also on Princess before and was looking so forward to this cruise. I talked a friend into going telling him how great a cruise was.... It used to be and now he says he won't ... Read More
Please note I have been on so many other ships and lines and also on Princess before and was looking so forward to this cruise. I talked a friend into going telling him how great a cruise was.... It used to be and now he says he won't go on a another cruise. Princess did that. Getting on was easy enought but then we had to find our cabin with no help from the crew. Got to the cabin and the bed was a queen. We asked for twins. I was traveling with a friend not a lover. Asked for the beds to be seperated and for the whole cruise could not get it done. We had anytime dinning and oh my goodness was I dis-appointed. The dining room staff were anything but helpful. We even had to get up and get our own water at the station. The food was terrible and could not eat it most of the time. The dress code went the way of the food. Cut offs, jeans, ball caps, shorts even on formal (thats a joke too) night. The deck was always full and never any chairs as the people on board would get up (crack of dawn I suppose) and put towels in chairs to hold them. I had to walk and walk and walk and still never got to sit by the pool or on deck anywhere. People were rude, screaming at each other etc. Tried the entertainment and the dancers could not even keep time. they missed dancing with each other. I and my friend left the ship saying Hurrah... and never again. Read Less
Sail Date December 2009
Where to begin? The embarkation was easy and pleasant. I loved Rome and traveled to the ship by myself from termini station..it was only a couple euros for a one way train ticket. My husband and I opted for anytime dining thinking ... Read More
Where to begin? The embarkation was easy and pleasant. I loved Rome and traveled to the ship by myself from termini station..it was only a couple euros for a one way train ticket. My husband and I opted for anytime dining thinking this would give us more flexibility. The dining service was slipshod at best and disgusting at worst. The waitstaff seemed untrained and were entirely unreliable. Coffee was brought after dinner only if we asked a few times and after 10 or 15 minutes the cream might or might not arrive. The food was a ghastly mix of microwaved fare. A T.V. dinner would have been better then that slop the served us. The buffet food was decent but rather bland and predictable. One day they had sushi which was a nice treat. The main reason we took the cruise was because of Pompeii and Herculaneum. We both love ancient history and could not wait to wonder through the ruins. The over priced excursion to Herculaneum consisted of a rushed trip through the ruins and then on to a cheesy cameo factory for an hour or two. We were given the hard sell on these over priced trinkets but refused to buy anything. I would strongly advise anyone considering this trip to book their own excursions or you will end up in a cameo factory. We felt so cheated and disgusted. One the ship days the chaise hogs arrived in the early morning hours to stake their claims. The would drop a book or towel and then wander off for hours. We complained but it was to no avail. The entertainment was so horrendous that it was simply unbelievable....like some bad high school musical gone awry. None of it was professional in any capacity and unbearable unless you were drunk or in a coma. I could go on and on but I wont..just grateful to disembark (which went very smoothly) and get off that ship! This was truly the worst cruise imaginable. This was my third Princess cruise but NEVER AGAIN!!!!!!!!!! I forgot to mention the enrichment guy on board. He was the bright spot of the trip. Every cruise ship should have such a person. He was filled with information on all the ports and available at the dock for questions when we went ashore. Read Less
Sail Date May 2009
My husband and I cruise every year, sometimes twice. It is the best way to relax. NO worries, great food, excellent service and best way to see all the islands. I can go to the spa, my husband can read. He can scuba dive and I can tour and ... Read More
My husband and I cruise every year, sometimes twice. It is the best way to relax. NO worries, great food, excellent service and best way to see all the islands. I can go to the spa, my husband can read. He can scuba dive and I can tour and play at the beach. The best option for couples who like different things on vacation. Our preferred cruise line is RCCL. We have always wonderful experiences on RCCL ships. This year when booking our cruise, we found that RCCL was much more expensive than in the past. For the last few years, our travel agent has tried to get us to try Princess Cruise Line. The identical itineraries for both lines usually are within a few hundred dollars of each other. But this year, RCCL nearly doubled the rate on Princess. So, we trusted our agent (who has never tried RCCL), and went with Princess. We sailed out of FLL on the 10th of April aboard the Crown Princess for a 7 night to Eastern Caribbean. We had talked extensively about not comparing the two lines and just going to have a good time. This proved to be nearly impossible. My first impression of the embarkation was not good. The lines were not long, which was nice. We were told to go to any window, no matter what deck, and anyone could help us. We did just that, but no one came to help. After 20 minutes of standing in a line in front of the counter, a worker said, "Go to another line, no one is at that one." At least 5 people were standing behind the counters doing nothing but complaining about someone putting the cards in the wrong place. After moving to another line, we were given our cruise cards and were off to board the ship. As soon as we boarded the ship, we were immediately shoved into an elevator and asked what floor. Literally. We walked on board, turned to the left and a staff member said, "This way," and put us in an elevator. We had to go to our stateroom first. We were never given the option to pause and look around or even wander the ship a little. We stayed on Caribe, deck 10. Stateroom was smaller than what we were used to on RCCL. Although the closet was much larger on the Crown, it did not make up for the mediocrity of everything else. One very small desk with 2 drawers, terrible lighting and directly next to the balcony door was the only thing other than the bed. A small fridge with a shelf above for the TV was on the opposite wall in the corner. We had 2 outlets in the whole stateroom. They were placed so close together that if something was in one outlet, it blocked the other. Terrible engineering. Bathroom was the smallest of any ship I have ever been on. Shower? I am small framed woman and it was cramped for me. Very disappointing. On to the best part of the room, the balcony. Our balcony was huge. We were very happy! It held 4 chairs and a table. Two of the chairs even reclined. My husband commented that the huge balcony made up for the terrible room. Well, that was until we looked up. I had not been made aware of the "staggered" balcony concept. We could see everything on the balcony below us and everyone from anywhere higher than deck 10 could see everything on ours. Whenever a deck above us was cleaned or even the stateroom above ours, the excess water fell directly onto our balcony. We could not lay out without getting wet from somewhere above. So, huge balcony was worthless. The door to the balcony did not seal well. All night long the wind whistled through the cracks. The ship creaked and made noises all night long. By the third night, I had to buy earplugs just to block out the noise from the ship. Keep in mind that on RCCL, we sleep with our balcony door open every night. I have never been on a ship that made so much noise! Without going into major details, (it would take 4 pages), the food was terrible! It was not even up to par with Sizzler or a buffet. Any steak came well done, despite asking for medium. A filet mignon was more like a cheap round steak, drenched in a terrible sauce. Salads were mediocre. On our first night, I asked the waiter for steamed broccoli every night. He said no problem, but it never came. Our friends asked for lemonade with dinner. We were told no lemonade in the dining room! On any other ship, the waiter would have gone to whatever part of the ship and found us lemonade. I would like to say that poor service was the exception, but I would be lying. It was ship wide. Everyday we had breakfast and/or lunch in the Horizon Court (buffet). The food was worse than a hospital cafeteria. Very few choices and the same everyday. It was crowded and no rhyme or reason. The butter was on the salad bar, but 3 islands away from the bread. Try getting ketchup. One bottle for the whole buffet! When we asked for a soda, most times we were done with our food before it came. The service was terrible, at best. Never a "My Pleasure", a standard on RCCL, or anything of the like. The workers seemed rude and mad to have to work. I suppose it's because Princess automatically charges your pass for tips, so they get a share not matter how crappy the service. I asked our waiter if he had ever worked on RCCL. He said, "No Way!" He told me how staff came to Princess from RCCL. They left RCCL because it was too strict and too many rules. When they would come to Princess, they felt like they had hit the jackpot. Well, I suppose all of the rules and strickness of RCCL translates into well-mannered staff and excellent service. Entertainment? What a joke! The Princess Singers and Dancers were the most unprofessional of any show, including Vegas, I have ever seen. Male dancers tattooed all over and nipple rings. Really? You can't take your nipple rings out for your shirtless dance? The production was random, inappropriate, and worse than a high school musical. A fabulous comedian was featured. He was hilarious without being vulgar! Nice change. One port day, all of the ATM's were not working. We asked the Purser's desk what we could do? We were out of cash. He said to find an ATM on land. Problem, we needed to take a taxi from the port in St. Thomas to get into town. He looked at us and said sorry. Not an offer to let us cash a personal check or even charge our pass for $20 to get us enough money to get to a bank. I could go on and on about the disappointment of Princess Cruise Line. I can guarantee that this will be our only time on this line. Even if we had a free cruise, we would not go on Princess ever again. The parts we love most about cruising, (staff, service, food) were absent. Not to mention that they nickle and dime you do death! Charge for ice cream and $10-$20 to use the adult pool! Plus, any of the little bakeries or tappas stands around the ship charged money! Ridiculous. We will cruise again later this year, but will go back to RCCL! The money we saved by doing Princess was not worth the quality of the trip. You get what you pay for. The name "Princess" does to fit, it should be more like "Ugly Step-Sister". Just say "NO" to Princess. Read Less
Sail Date April 2009
We all flew into Ft Lauderdale from different places the day before the cruise. Stayed at the Marriott Courtyard cruiseport location. Hotel was very nice and located next to the Bass Pro Shop but nothing else around so restaurants were no ... Read More
We all flew into Ft Lauderdale from different places the day before the cruise. Stayed at the Marriott Courtyard cruiseport location. Hotel was very nice and located next to the Bass Pro Shop but nothing else around so restaurants were no where to be found with in walking distance. The Hotel took us to the cruise terminal 11 am and after a short wait we were able to board a little early and considering the huge crowd it went pretty smooth. Of course the first thing you do is find your room {our was a balcony} pretty small compared to the prior cruises we had been on. Baja deck #11. We seen an inside room and it was the same size so not much of an upgrade for the money difference. The Tv was 32" flat screen but most channels were about the cruise ship and any other programs were played over and over and over, no NBC CBS ABC or National News. We thought most activities were pretty lame for us, scrap booking, Crafts, The huge outside Big Screen was nice but all the activities and big screen were on deck 15 along with the pools, buffet, ice cream pizza, and of course that's where everyone was so you always had to fight the crowd. If you wanted a hamburger,pizza,or anything from the buffet you were in a line 40 people deep. All the food served was barely warm at best and by the time you found a seat it was cold, as seating was limited because of so many people and so little space. On a positive note the coffee was Hot! Of course the ship had plenty of bars and a wait staff always trying to get you a drink but at $3.95 + tax and 15% tip a beer cost you $4.75 and if you had a small Mai-Tai it was $7.76 so needless to say you were either sober or broke. You could buy a soda package for $4.95 + tax and 15% gratuity that = $68.43 for both of us and that was for fountain drinks only, any juice was extra. We did not go to any of the Pay Additional Money restaurants as we were so disappointed with the food so far we weren't going to pay additional for more disappointment. The included sit down restaurants were just OK. I am sure it is a challenge to have food prepared for so many but that's what they are charging for. Most of the food had good presentation but was really lacking in flavor as it appears they do not use spices on this ship. Steaks were of poor quality and very tough. We love to cook and enjoy great food and all of the food on this ship was very disappointing. A couple that took their children were very disappointed in the activities and after 1 day the kids did did not want to go back. Shore excursions that we took we pretty good. But we do believe that Princess Cruise Lines gets some kind of kick back as they push real hard for you to deal with Diamonds International and a few companies that are very pricey. Entertainment! Well they had a comic, juggler and a magician that were all pretty good, but allot of trivia and karaoke that is cheep entertainment and went on nightly and got old quick. Most of the music played around the boat was fair to poor at best. Public restrooms are few and far in-between and well hidden and hard to find. Looking at other reviews on this Crown Princess before writing mine I see where others mention also that THIS BOAT HAS A BAD VIBRATION that will drive you nuts. Unless you are docked. We did have a few positive things to say, We had plenty of hot water, hot coffee. Our room Stewart Sandi was great, as we did not want for anything when it came to him. And he was rewarded in person for a job well done. Disembarkation went well and was probably one of the best things that happened to us. GETTING US OFF THIS SORRY EXCUSE OF A BOAT THAT RUINED OUR VACATION. Thank god we went with friends so we could enjoy them. I hope this little bit of info will help you make a better decision when choosing what cruise you go on. And if it's not Princess Cruise Lines then the time I took to write this for myself and my friends was well worth it. Don,Rose,Al,JoAnn Read Less
Sail Date January 2009
After being on many other cruises, this was the absolute worst! We could only compare it to a repositioning cruise. If you ever did one, you know what I mean! Our destinations were: San Juan, St. Thomas, St. Kitts, St. Georges (Grenada), ... Read More
After being on many other cruises, this was the absolute worst! We could only compare it to a repositioning cruise. If you ever did one, you know what I mean! Our destinations were: San Juan, St. Thomas, St. Kitts, St. Georges (Grenada), Bonaire, Aruba and back to San Juan. They should rethink Grenada and Bonaire. Absolutely nothing worth seeing on these islands. Unless you scuba or snorkel. The amount of time spent on these islands would have been better served with more time in St. Thomas and/or Aruba. We spent 11 hrs. in St. Thomas (7 am - 6pm), fabulous! 8 hrs. in St. Kitts (it's ok). 5 hrs. in Grenada (what a dump!). 8 hrs. in Bonaire (never left the ship for this one) and 9 hrs. in Aruba (fantastic!). The weather was just plain horrible with high seas and high winds. The ships TV said "Gale force winds", something like 26 knots every night while we sailed. Surely not their fault, but still more of a nuisance listening to the wind through a sliding door that doesn't seal right! While cruising to other ports at night our outside furniture was rolling back & forth smashing into the balcony dividers.This brings me to our cabin. Nothing at all like the picture online. We had told them about our anniversary and asked to have the room decorated. It wasn't. On the 4th day I finally called and they scotch taped 3 balloons outside our door. Nothing like RCCL! On to our steward Francis. Our anniversary pkg. included a full bottle of champagne, which we did receive, only we didn't drink it for a couple of days. My wife was feeling ill and I took her to the Dr. in sick bay. They told her she had a little cold! She gave her a bottle of Robitussin and a box of Sudafed. (Meanwhile we found out she had walking pneumonia when we got home) For this they charged us $120.00 and never put a stethoscope to her chest! My advice, don't get sick on a cruise! This went right along with horrible room at the Holiday Inn in San Juan (Carolina). We had to exchange our room (Executive Suite 6th fl. ocean view) for a room in which we could smoke (on the terrace) around the pool. When we opened the door to our room, the stench of mold and mildew made us step right back out! To make a really long story short, we left with no refund! $461.61 for 2 nts. gone! The Embassy Suites right next door, gave us a King bed smoking room for $530.00 - 2 nites. They had a casino and an Outback restaurant inside (never ate there but did have a drink). Our stay was just fine. We stayed at the Condado Plaza & Hotel Casino upon our return from the cruise. It was decent enough although the six pack of Coors Light @ $36.00 was skunked and expired in Aug. 07'. Back to the Crown Princess! The people that work on this tug should give up their day jobs! On our 1st day pool side, we got a drink immediately. Then it took a half hr. to get somebodies attention. I could have walked over to the bar but it was 3 deep! Now I know why! You couldn't find a waiter! When I did get to order, he brought the wrong drink! This was typical of all I had encountered. Our 1st "Formal" night we went to "The Crown Grill" ($25.00 pp)it was just awful! All of our side dishes were cold to almost warm! I had the Ribeye steak med. and my wife had the Petite Filet Mignon. Mine was over done and hers was under done. We had ordered a bottle of wine ($54.00) had 2 cocktails before dinner and our bill was $153.00! I actually made them go over the bill so I could understand how they were billing me. Highway robbery! Our reg. dining room seating was the late seating. We never went. It was on the 4th deck aft (the Botticcelli) & we were on deck 15 forward. 900 ft forward and 11 stories away, with no single way to get there without going outside into the winds.The 2nd "Formal" night we went to the Michael Angelo dining room. We chose open seating and sat with some very nice people. 2 couples were from England and the other couple were from Calif. They all concurred with us about the horrible food! Heres an example: Caesar Salad - a soaking wet mess! It looked just like the creamed spinach! Inedible! My NY strip, tough as nails. Even the soup "Root Veg." tasted like dirt! We got up and left. No reason to try anything else. The buffet food was ten times better! Only you had to deal with the "beasts at the trough"! A bunch of (what I would classify as) trailer park trash, including the smell of body odor. They would push their way in and reach right in front of you to get at the food. Totally classless! We had never run into that on RCCL! Even the casino couldn't make up their mind if it was smoking or non-smoking! Sometimes you could and sometimes you can't. I just don't get it? We will never cruise on Princess again. Way too many people and the fact that tips are already included means they get tips no matter how well or poor they perform. In our opinion, by lowering the price of a cruise, they have opened the flood gates for the masses only to be unable to cater to any, let alone all of them! I would of had more fun burning the $7000.00 than taking this cruise! Oh! I almost forgot. We went to the Crown Grill for disembarkation which is for "Platinum Club" members. Heres what you could get: coffee, OJ, water (glass) and a stale danish! That was it! No mamosa'a or any cocktails were available. The used plates sat on our table from 7:30 till 10:45 were still there when we finally left! Quite a few other passengers also were complaining about this ship, especially the staff & food! So we weren't alone!They can keep the Crown and any other Princess ship! Read Less
Sail Date April 2008
My friends and I have recently returned from a one week Eastern Caribbean cruise on the Crown Princess. We embarked from San Juan and sailed to the islands of Tortola, Antigua, St.Lucia, Barbados and St.Thomas. We were VERY disappointed ... Read More
My friends and I have recently returned from a one week Eastern Caribbean cruise on the Crown Princess. We embarked from San Juan and sailed to the islands of Tortola, Antigua, St.Lucia, Barbados and St.Thomas. We were VERY disappointed with the level of service from Princess both prior to and during the cruise. We booked our flights with Princess, which was a HUGE mistake!!! They had nothing available flying out of Toronto, so we had to drive to Buffalo. We received our flight itinerary only AFTER we had paid our final cruise payment. Here was our flight itinerary: Buffalo --> Philadelphia --> Boston --> San Juan (19 hours in total transit) On the way back: San Juan --> Miami --> Tampa --> Detroit --> Buffalo (13 hours in total transit) I immediately called Princess to see if they could change the flight to something with fewer connections and they told me this was the "BEST" they could do. Not only were these multi-connections, but they were also connections between different airlines! On the way home, our flight from San Juan was delayed by 40 minutes, which meant we would miss our next flight (YES!!! Princess only gave us a 40 minute window to catch our next flight!!!). Because we were travelling with a group of over 30, the plane waited for us, but then the agents at the counter began selling off our tickets to people on stand-by because we weren't at the gate 15 minutes prior to boarding. Needless to say..some of us were stuck in Miami desperately looking for a flight back to Toronto/Buffalo during the end of March Break with tickets that they were told had "NO VALUE" to them! Cruise Amenities: I was shocked when I found that Princess charges an additional admission fee for the wave pool and sanctuary(adult only section)! Stateroom: Spacious and clean. The house-keeping staff was very helpful and polite. Dining: The waiters were rude and very slow in the main dining room. With the automatic calculated daily tip that Princess charges on our accounts, I found the waiters did not work as hard to serve their clients. For example, when I requested one night if we could perhaps order our dessert at the same time as our entrees (so he didn't have to come back to us again), as we wanted to catch a show, the waiter rudely told us that it was not possible, and that if we were in a hurry, we should not have dined there. Entertainment: NOT very entertaining. Shore Excursions: Tortola - We went to the Baths via Speedy's ferry to Virgin Gorda and a shuttle to the Baths. Speedy's ferry was within walking distance from the port. I'm usually one to get seasick, but I made sure I had the motion wristbands, patch and anti-nausea meds..just in case. The 30 minute boat ride was not too bad. The Baths was amazing! After touring the boulders, we spent a couple hours at the beach. Antigua - We did the Canopy Tour with the ship. This was rated #9 out of #57 on Trip Advisor and when we tried to book it ourselves, we realized the ship had booked this place already. The ziplining was okay...felt a little rushed going from tree to tree by the people working there. http://www.tripadvisor.com/Attraction_Review-g147242-d651214-Reviews-Antigua_Rainforest_Canopy_TourAntigua_Antigua_and_Barbuda.html because the place St.Lucia - We did an ATV tour with ATV Paradis Tours http://www.atvstlucia.com/ This is the tour that was rated #5 out of #125 on Trip advisor. We spent the morning touring the plantation. It was a great experience! The afternoon was spent touring the island with Frank (taxi driver). We saw Heaven and the Pitons. Barbados - Beach day! St.Thomas - Shopping Conclusion: I would NOT recommend cruising with Princess Cruises. The level of service was less than acceptable. I have cruised with Royal Caribbean before and would definitely go with them again. Read Less
Sail Date March 2008
Each year we book a family vacation and we usually we do resorts. This year we did the princess cruise, highly not recommended for a family vacation with kids. We have a 4 and 2 year old, the 4 year old can go to the kids program but the 2 ... Read More
Each year we book a family vacation and we usually we do resorts. This year we did the princess cruise, highly not recommended for a family vacation with kids. We have a 4 and 2 year old, the 4 year old can go to the kids program but the 2 year old can not. The kids pool is only 1 foot 4 inches deep, so going swimming with the children is out of the question. We did mostly tours of the islands on the days in port because there is nothing for the kids on the ship. Well except the kids program and we go on the vacations to spend time with the kids not leave them with someone else. The rooms were the size of an average walk in closet, kept up very nicely by a attendant which was 10.50 a day per person, so for us it was 42.00usd a day. I found 294.00 a little much for turn down service and towels, but the man was very nice and helpful. The food was average nothing outstanding, the waitstaff was on the most part excellent and had great dining room experiences. The nightly entertainment was great and had quite an assortment of different things to see and do. Overall if you are not taking any kids and just want to sail and see different islands and are not a night life person this is the a good option for you. For us we have set sail on our last cruise and we will stick to the resorts, with and without the kids cruises are not for us. If you are traveling with the kids please do yourself a favor and do not book this, they want to take the money for the kids but they do not want them to be seen or heard. Not exactly a family vacation! Read Less
Sail Date January 2008
This being my fourth cruise in twenty years, and my first on the Crown Princess, I have to say that my trip this time was very disappointing. From the poor customer service due to over crowding on the ship, to additional charges for even ... Read More
This being my fourth cruise in twenty years, and my first on the Crown Princess, I have to say that my trip this time was very disappointing. From the poor customer service due to over crowding on the ship, to additional charges for even ice cream, I felt that my wallet was being held 'Hostage on the High Seas.' In addition, even though the staff was highly pleasant and eager to please, the rudeness and the display of selfishness of the on board passengers certainly made up for it. Lines existed for most amenities, and forget about booking a dinner in one of the private restaurants. The earliest that they could seat us in the Italian Sabatini's was at 9:30, the next to last evening of the cruise. Of course there were plenty of bars on board in case you got thirsty. Drinks average for a modest 7.50 each. Cokes went for two bucks a can and espresso and cappuccinos went for about $3. You can purchase unlimited soft drink cards and 15 specialty coffee cards on board the ship. This is considered extra and you have to pay for it. Don't expect the tap cokes to taste anything like the real thing because they don't. They taste more like sugar water than anything else. You can also purchase an ice cream sundae card on board as well. The Mock tail cards were also available for sale. These are specialty drinks like coco locos and strawberry margaritas made without the alcohol. Hamburgers and hot dogs were served on the deck near the pool. They didn't taste good. The hot dogs were more like big fat Bratwursts and didn't resemble anything like a NYC dog. The hamburgers tasted funny and the buns were stale. You can tell that these were probably not made fresh aboard ship. Upon entering our stateroom we noticed that the carpeting was worn and that there were scuffmarks all over one of the walls. In the evenings, our daughter's bunk bed was extended down from the ceiling, over half of our double twin bed. The bunk bed came down to about 4 1/2 feet off the floor. My wife kept hitting her head on the bed ever time that she either sat up in bed or had to get in and out of it. Access to the drawer on that side of the bed was pretty hard to get to since you had to crouch down really low to get access. My daughter had fractured her leg the week before ice-skating and it was difficult getting her in and out of bed as you can imagine. The stateroom door was also too narrow for the wheel chair that we had to buy for this trip. Princess has stated in a letter to me that there are a limited number of wheelchairs available onboard each of their ships for passengers to use during their cruise. I was notified of this fact by a letter that I received at home from Princess during our cruise at sea. Concerning dining room menus, certainly the food was decent by my standards, but some of the selections were either too esoteric, or exotic for my tastes, especially on Chef's night. They also charged me a $15 corkage fee for the wine that I brought to the table. I usually like light Italian wines provided by select local areas in Italy and have them delivered to my local distributor for purchase. I trust their taste and quality and found that this is the only dependable way to purchase good tasting wine. The shows were always crowded. Some of the shows in the smaller clubs were difficult to see due to overcrowding. The pool water near the bandstand was always over crowded with people in them making the water cloudy. Oh yes, the deck chairs around the pool always seem to be taken before I would get up there at 9 AM in the morning. One has to wonder about the pool staff receiving tips from the passengers to reserve the seating even though it states by the pool that reserving chairs are prohibited. All in all, a very overly crowded,, rude awakening to the new world of cruising as we have experienced it his time around on Princess. I doubt that my wife and I will be on any Princess cruises every again, since they tend to breed the type of rude, obnoxious, free for all passenger that should be avoided by all. Read Less
Sail Date July 2007
This was my first Princess cruise and my last. I have sailed HAL 6 times, RCCL twice, NCL 4 times, Carnival once, Celebrity once, and Premier (formerly Disney's line) twice. I've sailed on everything from NCL's former S.S. ... Read More
This was my first Princess cruise and my last. I have sailed HAL 6 times, RCCL twice, NCL 4 times, Carnival once, Celebrity once, and Premier (formerly Disney's line) twice. I've sailed on everything from NCL's former S.S. Norway to the Radiance of the Sea and Noordam and everything in between. The Crown Princess only made me extremely eager to return to HAL or Carnival! I booked an outside unobstructed view and a friend I had met on the Volendam years ago booked an outside with an obstructed view. Obviously my cabin was more expensive than hers, yet it was smaller. And I mean tiny. The only seat was the desk chair. To watch TV (on a shelf over the desk)you had to get into bed. There was an occasional table located directly in your path on entering the cabin and over the wastebasket. I put the table on the floor in the closet area so you wouldn't have to walk past it sideways on entering the cabin. My friend at least had a chair near this table to allow you to relax without crawling into bed. Her cabin was slightly larger, but cost less money because of looking at a life boat outside the window. To top this off I was awoken every morning at 6:10 AM by noise above my cabin. The front desk manager said it was probably a galley area for the Lido and to call them should it happen again. On leaving San Juan we stayed up to watch the fort as we sailed past it at midnight. We went to the casino after that and didn't turn in until around 2 AM. You guessed it, the same noise 4 hours later. I jumped out of bed and called the front desk. When awoken like this I can't fall back to sleep. This was our day in St. Thomas. I had wanted to go into Charlotte Amalie and then to a beach in the afternoon. With 4 hours sleep and the heat I came back to the ship and took a 2 hour nap instead of the beach after going into town. Nice way to spend a day in one of my favorite ports! I was awoken by the same noise at the same time on the day we disembarked the ship. I find it hard to believe that the management of the ship has no clue as to which members of their staff are working in certain areas of their ship at any given time. If they did, then why wouldn't they restrict this work when a passenger reports it is disturbing their sleep? Back to the bad joke - How tiny was it? I'm 6'1" and to wash my feet in the shower I had to push my head into the shower curtain and lean out into the bathroom. How tiny was it? I had to bend over to get my hair under the showerhead! Oh for the bathtubs on HAL! Management failed again with "management" of their "Personal Choice" dining rooms. We requested the traditional Botticelli dining room but were 242nd on the wait list. An obvious indication that people prefer this arrangement. Our travel agent recommended calling for reservations in the personal choice dining rooms when we had some idea of when we would like to dine that day. Fortunately we did this on the 3 days we did try either the Michelangelo or Da Vinci dining rooms. Unfortunately we went! The first formal night we waited between 30 and 40 minutes for the main course after the salad course. Fortunately we met some nice people and were having a good conversation to make this delay less noticeable. On another night we decided to forgo desert and coffee to see the show. We heard that Princess had added another deck to this ship but didn't increase the size of the public spaces to accommodate these additional passengers. This was evident when we went to the Princess Theater and there wasn't a seat to be had. I suggested we return the the dining room and talk to a couple we had met from England. They were still there, so I told the waiter we missed him so much that we came back. His comment was "That's why we're here - to serve you." Not thinking quickly enough I should have said "That's why we're here - to pay your salary!". The second formal night we were told there was a one hour wait to get in if you didn't have a reservation. It was very uncomfortable walking around all of these fellow passengers standing in line waiting to be seated. This is never an issue with traditional seating. For whatever reason that evening, there wasn't a member of the bar staff to take our drink order at our table that evening. I wanted a Tom Collins. Our waiter was from a country in Eastern Europe, apparently didn't understand this, and asked me to write it down for her. How could she take a correct dinner order if she couldn't understand something as simple as this? This was also the evening for surf and turf. They were listed as 2 individual entrees on the menu. I indicated I would like the lobster and beef wellington to make a true surf and turf. The following was placed in front of me - a plate with the lobster and sides, a plate with the beef and sides, and another plate with beef and sides. After reviewing her notes the 3rd plate was given to a gentleman across the table. She then took the lobster off the first plate and put it onto the one with the beef. Nothing like having food plated right in front of you while you're wearing a tuxedo! Now I made the mistake of wanting pepper for some of the side dishes. Fresh ground pepper was never offered at any of the 3 times in either of these dining rooms. Trouble was, there wasn't a salt and pepper shaker on the table for self service. I do believe this was to be a formal dining experience? Or McDonald's as the above indicates? Again, 2 dining rooms, 3 different tables and servers, all with issues. It comes back to the management or lack thereof. McDonald's always knows to provide salt and pepper, but Princess doesn't! The Horizon Court Buffet had good food, but a horrendous layout. There wasn't enough room to pass between the various stations if there happened to be a person at each station. There also wasn't a clearly marked entrance or exit. This resulted in people entering the stations from opposing ends and clashing in the middle. There wasn't one station allocated to condiments. A case in point was the morning I wanted pancakes. The butter was 30 feet from where the pancakes were. Now where's the syrup? On a tray 2 feet prior to where you pick up the pancakes? Whatever the designers of this mess were drinking, I want some! I enjoyed all of the islands except Grand Turk. Again this was Princess' fault! Since this was my first time here I decided to try the Grand Turk Hop On/Hop Off Island Tour to get an overview of the island. I enjoy lighthouses and thought this would be a good way to see theirs at the opposite end of the island from where we docked. Wrong! There were 3 stops to get on or off. One was the lighthouse. Another was a prison. Why you would want to see this on an island vacation escapes me. The last was "the town shopping area". The only thing visible at the bus stop were trees and vegetation on the opposite side of the street. There wasn't so much as a t-shirt shop and no indication by either of the bus drivers coming or going as to where the town or shops were located. I believe Princess charged about $36 for this fiasco. That's the first and last time they'll be getting the same from me. I'm guessing it would have been about a $10 cab ride for the 6 mile trip to the lighthouse. Other people complained about taking a horse and carriage ride where the driver took them to a run down area to point out where they played basketball as children. Why? To fill Princess' pockets, thats why. I should have stayed at Margaritaville. I think I will on my next Carnival cruise. The other major events that lacked forethought were on the 2 formal nights. The captain spoke in the 3 story atrium. Since he spoke twice that evening that would mean about 1,500 people would be there each time. Many were. If you had x-ray vision you could see him through the 3 or 4 people crowding the railing in front of you. The same went for the second formal night when they poured champagne down a tower of champagne glasses. Logic would indicate having these events in the Princess Theatre. Oops I forgot, that space wasn't large enough for everyone onboard either! The bus ride home was another disaster. We waited 40 minutes for 2 people, who as it turns out, were already on the bus. Once headed home, I had to get up and tell the driver to turn around to get us to the next stop. By then he had to get onto an interstate highway and drive 15 minutes to the next exit to turn around. Then he couldn't get a ticket to get into the airport to drop us off because the bus wasn't pulled far enough forward for the ticket dispenser to work. Nothing else worked on this cruise, so why should that? I have never put so many negative comments on a comment card before. The public areas of the ship were beautiful, but all of the above certainly negated anything positive I could get out of this cruise or ship. We heard similar comments from many other passengers. As you can see from my cruising experience I am fairly well versed on cruising. From this experience I must officially dethrone Princess and stomp on her crown. Read Less
Sail Date May 2007
No problem getting on board. Well organized and quick. Our inside cabin was spacious and very comfortable, and was well kept up during the week. I would say the highlight of the trip was the food. We ate anytime dining, and usually ate ... Read More
No problem getting on board. Well organized and quick. Our inside cabin was spacious and very comfortable, and was well kept up during the week. I would say the highlight of the trip was the food. We ate anytime dining, and usually ate in the DaVinci room. We were very flexible, and rarely waited to be seated, to order, or to be fed. In general, the food was served hot and was very tasty, with something to please everyone, including fussy children (Caesar salad and fetuccini alfredo)!. We ate one evening in the buffet, and found it to be disappointing. Food not very hot and only so so in terms of taste, so we went back to the dining room. Breakfasts were quite nice, but again, food not always hot enough, and a bit of lack of variety for fruit. The syrup coffee machines didn't work half the time, and the coffee was very weak. My wife drinks club soda, with the soda card, and they weren't to interested in serving non-alcoholic drinks, or the soda fountain was down frequently. The ice cream bar (paying) was a big hit and was good value for money. I found the boat a bit impersonal, perhaps too many people. Friendly enough, but not terribly friendly. Movies Under The Stars was a disappointment. During the day, you can barely see anything (the screen is be very dark). The sound was loud, but did not bother me. At night, we never sat still to see a full movie, there was never any popcorn (?). I thing I would have preferred a real movie theatre indoors with the smell of popcorn. Our kids never really hooked up with the kid's club, and there was little interaction with the other families on board. Perhaps the boat is too big so you never see people more than once. We never went to any shows, saw some of the talent night and that was OK. Freddy, the shopping consultant was very funny and helpful. We had a problem with our luggage on the flight down through Atlanta with Delta airline. While it was not the fault of Princess, we found the employee of the purser's office who was supposed to co-ordinate with Delta to find our bag, less than helpful. On the final day, we found out that we were charged $200 for a long distance call (1-800) to Delta from our cabin. We contacted Delta. When we asked for that to be cancelled, we were told by a british accented Purser - it's not going to happen - the height of rudeness in my opinion. In the end they refunded half the cost. Overall, it was OK, food was good, and the ports of call were fun. Service was only OK, nothing exceptional. There was nothing really WOW or unforgettable about the Crown Princess, and I would thing twice before taking her again. Overall, it was OK, but we're probably looking at another line for our next cruise. Read Less
Sail Date December 2006
My cruise...well...the islands were beautiful of course but just about everything Princess did was messed up. Starting with embarkment - 2 hours in line - 90 degrees - no shade - no water - it was very uncomfortable. They were some elderly ... Read More
My cruise...well...the islands were beautiful of course but just about everything Princess did was messed up. Starting with embarkment - 2 hours in line - 90 degrees - no shade - no water - it was very uncomfortable. They were some elderly people that they should have been concerned about but didn't seem to care. For myself, I was worried about getting fried to a crisp before the cruise even began as we had to pack our sunscreen in the stowed luggage so that was unavailable. Half of the elevators were not in use and with 3,000 passengers - ugh. The cabin was on the 7th deck and food was on the 15th which probably explains why I didn't gain but a few pounds - again, too much for the elder folks. The ship is designed in such a way that there were only 2 decks that you could go stem to stern so you had to go up to go down or down to go up - with few working elevators. The ship was poorly marked and as I am usually lost - no surprise I never knew where I was or how to get anywhere but many times I saw other "lost" people or heard "Where the heck are we?" The excursions we booked: the first one in Barbados was the Jolly Roger Pirate trip - that was a blast (which I had experienced on a previous cruise). The next day in St. Lucia was a 2 hour excursion ($82 pp) where you ride horses on the beach and go swimming. We got an hour because Princess told them we all only paid for the 1 hour trip - WRONG! When we complained (others from Princess had the same problem)- they really didn't care. We told them the 2 hour trip was being sold on the shore for $50 - same place and everything. This was Tuesday and it took them until Friday to send us a form letter, giving us a 25% refund which still was more than the shore price for the 2 hours but we only got the 1 hour. So we weren't happy about that so we canceled all other excursions and did them on our own. We did exactly what the excursion offered (chair rentals, drinks - whatever) and in each case ours was cheaper by far. Plus doing it on our own didn't limits us to only 2 hours on the beach - we typically stayed for 4 - 6 hours. The ship had no mid night buffet, no last night fancy buffet where the have the ice sculptures and food carvings, the entertainment was mediocre at best, and the food was barely passable at times. You had to pay for soda, ice cream and food at some places on the ship. To end the perfect cruise, disembarkment took us 3 hours and they never picked us up to take us back to the airport (the transfer we paid for). We called the 2 phone numbers on the transfer ticket - one was "no longer working" and the other just kept on ringing so we paid for a taxi. I'm sure I forgot some stuff but I think you get the idea. My next cruise will be back with Royal Caribbean - where I felt like royalty - not Princess where I sure did not feel like a princess!!! Read Less
Sail Date November 2006
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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