3 Helpful Votes
Sail Date: March 2018
ok dining food but buffet tables and chairs were sticky and dirty needed complete change to bring up to standards. They have not done anything to this ship in years. Banging above our room nightly and they never investigated the situation. ... Read More
ok dining food but buffet tables and chairs were sticky and dirty needed complete change to bring up to standards. They have not done anything to this ship in years. Banging above our room nightly and they never investigated the situation. We sat for 2 hrs before we could board ship worst boarding we ever experienced and we have been on many cruise lines. Princess created the wait. Relaxing at pool deck 17 and they started construction on kids pool before dry dock. Noise was so bad everyone came in. Customer service employees were very rude at counter when brought complaints to their attention. Anytime dining was a joke since you were told to wait 1 hr and we arrived when the doors opened at 5:30 and all tables were empty for 2 and 4 people so why were we waiting?? we had to switch to 1st seating dining. They kiosks were always down to check your acct. could never see our acct. do not have it on the room tv. Princess is not what its cracked up to be! Read Less
5 Helpful Votes
Sail Date: December 2017
it started on day 1 ac not working went to customers service they told me it was working fine spent 2 hours back and fouth finally dragged the service manager name Daco to my cabin after telling me that temperature is controlled by head ... Read More
it started on day 1 ac not working went to customers service they told me it was working fine spent 2 hours back and fouth finally dragged the service manager name Daco to my cabin after telling me that temperature is controlled by head office show him temperature gauge it was it 85 degrees slipt in hot room next day they came fixed it problem one next toilet did not flush 2 times in 2 different days spent hours calling going over to customer service to resolve the problem no toilet for 3-4 hours a day .Next problem no a/c true parts of the ship all dining areas wore at 90 degrees + all cold food was hot not refrigeration at cold stations part of the same system I am surprised no one got sick food was undercooked neat in all stews was tough even the cook agreed with me after tasting menu was very poor compared to other Princess ships wanted to eat at Crab Shack I was told it about 95 degrees and they have only one fan no way I was going to spend $60 to sweat it out . overall it a bad experience spending hours back and forth with customer service on my vacation the last thing I wanted to do and hot ship another problem and so so food compare to other Princess ships basically ruined my vacation the crew complain while the food left over buffet was thrown out every day the new cook Feed the crew garbage it was whatever they can steal of buffet line was addable the crew food was garbage dose not make sence insted of the leftovers been served to crew it was thowen out every day good food that was never tiuched how offisent is that troving thusands of dollars to garbage insted of feeding the crew? corporate dummies should read this !!!!!! SO DO YOUR SELF A FAVOR TAKE A DIFFERENT SHIP IN PRINCESS LINE !!!!! Read Less
1 Helpful Vote
Sail Date: December 2017
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 ... Read More
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 points in casino to earn 1 DRINK! Any other cruise line, 1500 points makes you VIP with free drinks.Casino small and not well run, PRINCESS HAS TURNED HORRIBLE! Very unfair! All about the money! And don't try to win at their casino or get any perks on board!!!! Or expect to get treated fairly! Won't happen! We were almost Elite cruisers! Won't travel on PRINCESS again, especially the Crown. Shower so small you could hardly fit in it. No sitting area in inside cabins, Cabin's awful! We were booked from 12/1 till 12/22, Big Mistake! Officers & staff were very rude & inconsiderate! Princess used to care about their customers! No more! Read Less
3 Helpful Votes
Sail Date: November 2017
We chose this cruise because we took a 5 star cruise on Princess two years ago. This cruise was especially important, because destinations Bonaire & Curacao are where we spent our honeymoon diving, 20 years ago. NEGATIVES: A ... Read More
We chose this cruise because we took a 5 star cruise on Princess two years ago. This cruise was especially important, because destinations Bonaire & Curacao are where we spent our honeymoon diving, 20 years ago. NEGATIVES: A cruise ship is a floating hotel. This review is one star, because the mattresses on this ship are SHOT. We paid $3,200 for a suite. Look at the images of our bed, and you will agree that this 'hotel' deserves this one star rating. Regardless how 4-5 star other features on the ship are, if you are sleeping in a 'boat-shaped' bed, tossing and turning all night, back aching, knees aching, it is a ONE STAR experience! The ship is to go in dry dock in March, and all mattresses are set to be changed. That just made us angry! BEWARE, if you have booked Crown Princess between now & March, you will be sleeping on shot mattresses. The ONLY thing Princess can do, to satisfy us at this point, is to give us an anniversary RE-DO, because we deserve it! AGE DISCRIMINATION: My husband & I are avid divers. We booked Princess dive shore excursions on this trip to 'recreate' our 3 week honeymoon in Bonaire & Curacao. We carried 70 pounds of dive gear on this trip, everything we needed except for weights & tanks, for four planned dives, two in Aruba, and two in Bonaire. Princess description of the Bonaire dives stated age 15-70. My husband is a very fit 64 year old Orthopedic surgeon. 36 hours prior to our planned dives in Bonaire, we found a letter on our door stating that Mike's dive had been cancelled because "as stated on our paperwork, 60 is the cutoff age." SO not only was our dive cancelled, they blamed US! Throughout the trip, I checked on Princess' description of the Bonaire Certified Dive Excursion, and it STILL read 15-70! Princess stated that the dive partner's insurance is the reason our dives cancelled. We dive all over the world. I do not believe this is true. Never have I ever seen on any dive liability form, an age limit. Divers fill out a detailed medical questionnaire. That, and fitness to handle your heavy gear are used to determine whether you are fit to dive. Princess has partnered with an excursion that practices gross age discrimination in Bonaire. SIXTY is especially crazy! Really? I would suggest that Princess find a different excursion partner in Bonaire, and I would also suggest that an additional criteria for certified divers, is that they submit proof of DAN insurance, a divers insurance that any avid diver carries. We pre-paid beverages. There is a 15 drink limit, which was not disclosed, but we never came close to that anyway!! In our case, we would have been better off just paying our bar tab. Once we figured out that we would need about 7 drinks a day to break even, we realized that in our case, this was not a good deal! SALES hits: The first two hours on the ship, I believe SEVEN Princess employees hit us up for a wine tasting. Once or twice was fine, but this was highly annoying. I was ready to put a sicker on my forehead that stated "I am not interested in your wine tasting"! Overall, we felt bombarded by staff hitting us up for sales features. INTERNET GRIND: We purchased 100 minutes (110) for $69. The band width is WAY too narrow to accommodate the number of passengers using the internet. The only reason I accessed the internet was to check on my elderly father every couple of days. I needed the entire 110 minutes to accomplish that. The minutes begin when you "connect" but you are NOT connected at that time! It grinds, and grinds, and grinds. It took me 15-20 minutes to access FB and check on my dad, and send him a little note that we were safe, each time I did so. POSITIVES: The Ship: Aside from the mattresses, we were very pleased with this ship & its amenities. I would be rating this a 4 star. 'MUTS' (Movies Under The Stars) is fantastic! One night mid-ship, they had a fabulous 70's style disco night and incorporated Love Boat theme. SUPER FUN! The bar areas are great, we especially frequented the aft bar and greatly enjoyed it! The gym is incredible, with a large selection of equipment, and all cardio-type machines are high and up front, providing majestic views of the sea. The ship has enough pool/bar areas that we never felt crowded. STAFF was just wonderful. From the front desk, to the excursion crew, to bar tenders, wait staff, our main dining staff. Just incredible. 5 Star all the way. Our cabin attendant was SUPERB. Her name is Maria, and we wanted to bring her home! She did her best to resolve the mattress issue, but the images below are AFTER her efforts! NOT Maria's fault. Aruba Certified Diving Excursion was AMAZING. We weren't taken to the beautiful, fragile reefs, and we did not expect to be. Having observed the lack of buoyancy control by many of the other ship divers, I understand fully why! BUT, they took us to two shipwrecks and both were VERY interesting and teeming with life. We actually saw THE biggest Green Moray we have ever seen on the second dive. It was at least 8' long, and just behind it's head top to bottom was two FEET thick! We also saw an octopus on that dive, a rarity in the daytime. I plan to review the operator separately from this. Big KUDO's! Once our dive trip in Bonaire was canceled, we did not book another excursion through the ship. We easily hailed a cab and took the scenic route past the salt flats & flamingos to Jibe City, a world famous windsurfing destination. We sat with our feet in the water drinking a beer, and had a fabulous time. All 3 ports were nice. Bonaire had the best shopping for gifts, really classy, not so much typical "souvenir" items. Port vendors in Aruba & Curacao will warn you that you won't find much in Bonaire. DON'T believe them! Read Less
5 Helpful Votes
Sail Date: November 2017
To see the Yucatan ruins and to get away for a few days in luxury. If you read my reviews, you know that I generally only post positive experiences. This voyage of the Crown Princess from Ft. Lauderdale to the Yucatan for 5 days ... Read More
To see the Yucatan ruins and to get away for a few days in luxury. If you read my reviews, you know that I generally only post positive experiences. This voyage of the Crown Princess from Ft. Lauderdale to the Yucatan for 5 days leaving November 13 has not been one of those. The standards for Princess have dropped since our cruise to Alaska in 2010 in so many ways and this has been an extreme disappointment. We have cruised on Holland, Windstar, Princess, and Carnival in the past and chose Princess this time because of our Alaska experience. The Dining Room, Da Vinci, especially for breakfast has been poor. The coffee and tea have either been stale or very watery, the omelet came out overdone and dry to where I could not eat it. My husband’s ham steak (per the menu description) was an 1/8 inch slice of ham curled in a ball. The buffets are overcrowded with no available seating. We pre-booked from home and paid for the Crown Grill where my husband’s well done request for a filet mignon to be butterflied came out black and burned through. The replacement was bloody in the middle to where he could not eat it. If you are on an early shore excursion you cannot make a reservation for anytime dining as you must call in specified hours, 8-5, and he recording says they will try to accommodate you if you come to the Dining Room in a disdainful tone. We got back 5 minutes late. And we found the shows overcrowded and impossible to get into because of people saving seats in rows for large parties and the cruise line made no accommodation as the seating is inadequate for the population of the ship. Our shore excursion to the ruins was advertised as 2 hours each way; it is actually 2 and ¾ hours there to one set of ruins and 2 and ¼ hours back from the second one with 2 hours and ¼ total at the ruins. The weather was beautiful, no road delays; this was an obvious misrepresentation. Signs of cost cutting and deteriorating service are everywhere in this environment and they are not subtle. There were so many opportunities for the staff to provide service recovery to make this right and they did not. We are so disappointed. Thank you for making this forum available. Read Less
1 Helpful Vote
Sail Date: November 2017
Got this for free through a casino promo. What a waste of my time. If I had a dollar for every person of the staff who said "you can't smoke here" or "you can't sit here", I'd be rich! The ship needs ... Read More
Got this for free through a casino promo. What a waste of my time. If I had a dollar for every person of the staff who said "you can't smoke here" or "you can't sit here", I'd be rich! The ship needs updating, was too crowded, disorganized, and actually pretty boring. I'm not into drinking or jogging around and there was nothing to do. Waited in endless lines at International Cafe. They canceled the main port, Turks and Caicos, and they actually thought that tendering to their private island (Princess Caye) in the Bahamas was a good idea! I didn't get off the boat because I don't like sitting on beaches. The previous cruise was infected with Norovirus, so they had to 'sanitize' the ship before we arrived. We couldn't get on the boat until 2pm and into our cabin until 3pm. I flew in early in the morning to be sure that I'd be there on time and all I did was sit around. No food or entertainment in their stupid "waiting room" at the pier. Never again. Read Less
13 Helpful Votes
Sail Date: October 2017
We have been traveling since 1995 by Princess cruise line only except one time in 2001 we took a celebrity cruise . We hated celebrity cruise experience that year so we only use Princess for over 16 cruises now. We chose this cruise ... Read More
We have been traveling since 1995 by Princess cruise line only except one time in 2001 we took a celebrity cruise . We hated celebrity cruise experience that year so we only use Princess for over 16 cruises now. We chose this cruise because of the ports visited . The embarkation process was the best this time . As soon as we got into our Balcony cabin on 14th floor, we wanted to get out because we noticed stains in the toilet and some leak between the tiles in the bathroom floor from the grout. We told the steward at once . Next morning we both had severe back pain-being 75 & 79 year old- because of sagging bed. We told that to our steward too. We used to get very efficient hardworking steward except in the celebrity cruise(who was not even changing sheet everyday), but this time we were not lucky in Princess in this matter too. Of course ships started getting bigger and getting more passengers -good for bottom line- but service had become less . Last two cruises in Ruby Princess and in Royal princess we were spoiled by their friendliness , and service with smile . As we expected after seeing the conditions , there was "norvo virus " infection in this cruise. First time after taking so many memorable cruises we were counting the days to get out of this ship. Usually we used to feel sad towards the end of cruise. There was not enough help in the Horizon buffet once the self service was discontinued due to Infectious diarrhea-which was a good attempt to control the spread of infection. We always love "Princess cruises" until this time. Read Less
4 Helpful Votes
Sail Date: August 2017
My wife having cruised with Princess many times and myself four years ago I was disappointed to find how much things seem to have slipped in the meantime. Boarding did not proceed by decks as indicated in precruise material. As a result my ... Read More
My wife having cruised with Princess many times and myself four years ago I was disappointed to find how much things seem to have slipped in the meantime. Boarding did not proceed by decks as indicated in precruise material. As a result my wife and I found ourselves having to wait for over 90 minutes to be processed. we had gone to some trouble to arrive at the time requested by Princess. Having got onboard we found our stateroom keys were not working and had to stand in a long line to get that fixed. Princess had failed to give my wife her Platinum status. She had to spend quite some time getting this fixed only to find that this had not been done properly causing more problems in getting her internet entitlement. Anytime dining was a disaster. Long queues and harassed maitre d's. We finally managed to get changed to traditional dining after two requests to that effect were ignored. The Princess accounting system requires major overhaul. To reverse an erroneous charge is not a matter of passing a credit. The system reverses an earlier correct debit thus creating two erroneous entries. I must have spent at least two hours dealing with problems of this kind. The passenger service personnel have language and competency problems. Their instinctive reaction to a concern seemed to be defensive. Princess can do no wrong. Usually the problem had to be referred to someone else. Often there was no follow up and I had to go back, stand in line and explain everything again to a different person. One night we were woken twice in the night by a faulty PA system which rang bells loudly. We reported this. No one got in touch to explain let alone apologise. It took three requests before a plumber came to fix a faulty tap. The Crown Princess is in need of major refitting and that is not confined to the tired fabric and fittings. Our balcony floor was covered by paint spots and there were major rust areas that clearly had not been attended to for ages. A number of seats in the theatre were broken. The only bright spots were a good quality cabin and excellent service and cuisine in Sabatinis. The whole experience can be summed up by the notice we received on our last evening. Having spent a considerable time and effort getting my wife recognised as Platinum status, which you get after a number of cruises, the final note congratulated her on completing her first voyage with Princess!! It was not her first, of course, but it will almost certainly be her last. Read Less
4 Helpful Votes
Sail Date: August 2017
We chose Crown Princess because we had experienced such a good cruise on Sea Princess 9 years ago. The itinerary was identical and we thought it would be nice to visit the same ports but different excursions. As a treat, we upgraded to a ... Read More
We chose Crown Princess because we had experienced such a good cruise on Sea Princess 9 years ago. The itinerary was identical and we thought it would be nice to visit the same ports but different excursions. As a treat, we upgraded to a mini suite as we wanted a bath - what a rip off that was - it was nothing but a larger cabin with a balcony. The bath was disgusting and had a yellow 'tide' rim inside of it. The toilet had black like soot/ granules every time it was flushed. We were on cabin deck 9 and we experienced the most awful sewage smell every day - it made you gag every time you went pass the culprit area. We reported it constantly to no avail - the ship clearly has a problem as I have since read many reviews where passengers thought it was a smelly ship. We have cruised many times in 9 years having had 13 ocean cruises and 1 riverboat cruise and not once did we ever experience eating off of plastic plates, drinking a beverage from plastic cups or wine/beer from plastic glasses in a buffet restaurant. We did on this one!!! The food choices was certainly not great and nor was the food ever hot so to be given a cold plastic plate to put luke warm greasy food on is beyond belief!!! There was no trays at all, so it became a juggling act with plates and cups. Entertainment???? Mmmmmmmm, if you like art auctions then you will be in seventh heaven. We experienced 3 in our 1 week cruise. 2 of them were held in the Explorers bar and it became very annoying when you are trying to read or just want to be quiet - one went on for about 3.5 hours. You might think why didn't we move to another area - well, it was hard to find another quiet area that was attended by bar staff. A glass of wine was absolutely silly money - 8 dollars for a 175ml glass which at the time was equivalent to £6.45! Prior to this cruise we had 2 further cruises booked - one was on Sapphire Princess Sept 2018 and the other was on Arcadia (P&O) May 2018. When we returned, we cancelled these 2 cruises as they are both owned by Carnival - what ever Carnival touches, it turns into a holiday camp at sea. Standards have certainly dropped - it seems they are just out to fleece you any way possible - excursions, special restaurants add on cost etc etc. We went with Celebrity Cruises last year and it was faultless so we have booked with them again for next year. Read Less
5 Helpful Votes
Sail Date: August 2017
We chose this cruise line because 9 years ago we had a lovely cruise on Sea Princess to the same ports we were visiting on this one. OMG how Princess Cruises have gone downhill. Crown Princess had the most awful sewage smell on our cabin ... Read More
We chose this cruise line because 9 years ago we had a lovely cruise on Sea Princess to the same ports we were visiting on this one. OMG how Princess Cruises have gone downhill. Crown Princess had the most awful sewage smell on our cabin deck (deck 9) that was quite putrid and it was also smelt on the Promenade deck (deck 7). We reported it numerous times to no avail - in fact the smell worsened as the week went on. There was clearly a problem because on disembarking in Southampton, a working boat pulled alongside the ship with pumping equipment. In the 14 cruises that we have done, we have never ever had to serve our buffet restaurant food onto cold PLASTIC plates, nor have we ever had wine with the meal in plastic glasses! Tea and coffee was in plastic mugs and no teaspoons whatsoever - you had to stir your beverage with wooden sticks! We thought we were at a children's tea party! The food was warm at best and greasy - there was no presentation. Entertainment????? Mmmmmmmm if you like art auctions, then this is for you - we had 3 in a week which had a duration of 3 to 4 hours. You couldn't escape them as 2 of them were in the 'Explorers Bar' where we used to like to sit for a quiet drink and read. There was no guest speaker apart from Edwina Currie of all people - no idea what she may have had to say. We upgraded to a Mini Suite as I actually fancied using a bath as opposed to showering (we only have a shower at home). The bath was unusable as it had a horrible yellow tide line round it. The shower curtain was filthy. The mattress was very lumpy and needed replacing and the sheets and towels were never replaced in the week. How the cabin was classed as a Mini Suite I do not know as it was no different to a balcony cabin on other cruise lines. On our return home, we have written to complain and we have received a reply back - the reply was a lengthy 2 page waffle but not aimed at our complaint but to another passengers complaint who had been on board ROYAL PRINCESS. Just highlights the incompetency of the cruise line! We will stick to Celebrity Cruises in future and if anything goes downhill with them, we will hang our passports up and go UK cruising!!!! Read Less
11 Helpful Votes
Sail Date: July 2017
My partner and myself have just returned from a cruise around the Mediterranean . We paid £3650.00 , we paid £150 for parking , £490 for excursions and £981.85 . This cruise was something we had planned and looked forward too for ... Read More
My partner and myself have just returned from a cruise around the Mediterranean . We paid £3650.00 , we paid £150 for parking , £490 for excursions and £981.85 . This cruise was something we had planned and looked forward too for the last 6 months, however it fell short of our expectations from day one. We had to queue to board the ship for 2 hours, we had to queue to leave the ship for at least 1 hour on more than one occasion. The ship was overbooked and overcrowded , with people reporting being offered money not to attend this cruise. We had to queue to get seats for coffee and in every bar on the ship. We had to queue to get seats in the restaurant most evenings. We had to queue to get sun beds and we were only successful on one occasion. The food was of a poor standard with small portions and often cold after waiting so long. Three restaurants had the same menu with little choice. The ship was tired and shabby. We are dismayed at the amount of money this cruise cost and feel it was a complete waste of our money . Poor service and lack of facilities , substandard food. We will not travel with Princess cruises again and will not recommend them to family and friends Read Less
10 Helpful Votes
Sail Date: July 2017
I can't imagine how an earlier reviewer on the same cruise though it so good. Engine or other vibration could be felt throughout many areas of the ship including our cabin which is on the small side. The "bathroom" ... Read More
I can't imagine how an earlier reviewer on the same cruise though it so good. Engine or other vibration could be felt throughout many areas of the ship including our cabin which is on the small side. The "bathroom" doesn't have a bath - just a small shower and the whole room is tiny. Food was OK but nothing special, limited in selection and tended to be the same each mealtime. Some of the entertainment was first class - but it was very much a mixed bag as some was just boring. Cabin had marks & stains on the walls which should have been addressed. Enrichment activities could have been better chosen for a wider audience though Mike Gatting was quite entertaining. Shame he was only on the once. Ship overcrowded; advertised as 3080 Passengers, they squeezed over 3500 on; too many kids running around and far too few pool loungers available. Not helped by many selfish people grabbing them and keeping them even though the ships rules say you can't! Read Less
2 Helpful Votes
Sail Date: July 2017
We have been cruising for a dozen or so years now and on various cruise lines. We chose this cruise for several reasons. It was a Princess cruise which we had not yet done and it allowed us to spend a few days in London before the ... Read More
We have been cruising for a dozen or so years now and on various cruise lines. We chose this cruise for several reasons. It was a Princess cruise which we had not yet done and it allowed us to spend a few days in London before the cruise. The big attraction was it having a chance to visit Norway and the Norwegian Fjords. While the scenery was amazing and had no issues with the cruise itinerary or the ports we visited the ship experience was a huge disappointment. I describe it to friends this way. I believe the company has tried to cut costs by reducing staffing levels so low it now seriously affects the entire experience. While the service we did receive from individual staff members was good the quantity and quality of service was poor at best. The crew appeared to be working very hard, looked very tired, frustrated, were constantly rushing around and on a few occasions we witnessed arguments, some very loud and vocal. There were line-ups everywhere. I even took pictures of the line-ups at the buffets because I couldn’t believe how long they were. This, I believe, was due partly to the fact that they kept most of the buffet restaurants closed except for a very brief period at the peak of meal times. The food in trays was often empty or only a few morsels left to be picked over, until someone ran by and literally threw more into it. Many, many times the food labels did not match what was in the trays. This being more evidence to the lack of quality control we witnessed throughout this ship. Every single day beverage stations in the buffet area had “please use other station” signs on them. There were constantly dirty dishes piled up all over the place finding a clean table a challenge with guests often removing the dished themselves. Between finding a seat or a beverage we did a lot of unnecessary, and frustrating, walking around at meal time. The closing of the other buffet sections made it very, very, difficult to find a place to sit (other than as a cost saving device, I can think of no other reason to do such a stupid thing especially when people are lined up out the doors). We had purchased a premium coffee package to enjoy on the trip. Once/if we could finally catch a server to order one, the wait was incredibly long. Most times we had completely finished our meals and had to stay and wait for the coffee to finally show up. On several occasions, we simply chose to leave and not wait. At night, they featured their “Movies under the stars”. Here again, there was plenty of evidence of a complete lack of quality control. One day there had been a light rain in the very early evening. When we got to the movie, all the chairs were soaking wet. No one had come by to flip them over to drain them or wipe them down. (Something we saw done on every other cruise line we have travelled with.) On two nights, the volume was so low it was difficult to hear. Had any crew member been assigned to check on the movie venue, they would have notice that immediately or at least we could have mentioned it to them. All in all, this cruise line was a disappointment! As mentioned earlier I believe there has been a significant cut in staffing levels to appoint that they can no longer supply a minimum level of expected service. We have sailed many times in the past and on several different cruise lines, this by far was the worse. I can see by reading other reviews we are not alone in our evaluation of this ship. How sad. No more Princess sailing for us! Read Less
5 Helpful Votes
Sail Date: July 2017
Very friendly hard working staff, let down by a company who seemed not to care about the condition of the ship. There was an obvious problem with the drainage system, and there were constant aromas of sewage in various areas of the ... Read More
Very friendly hard working staff, let down by a company who seemed not to care about the condition of the ship. There was an obvious problem with the drainage system, and there were constant aromas of sewage in various areas of the ship. If you have a full ship paying Princess prices there are millions of Pounds / Dollars that can be used to get some engineers in and fix the problem. No, they prefer to bank the money and let the passengers suffer the smells and possibly risk their health. We have cruised Princess before, and the restaurants and food did not come close to previous experience. This ship is in desperate need of upgrading, and perhaps they shouldn't be charging inflated Princess prices until it is sorted. Shame on you Princess, you will not see us again. One last comment, we used CPS parking at Southampton which cost £92 for the week. The service was not cheap, but it was an exceptionally easy and quick process. Read Less
17 Helpful Votes
Sail Date: June 2017
Over the past few years we have been cruising our way up the Norwegian coast with various cruise lines, the itinerary deciding which cruise to take. However, this year's preferred cruise was fully booked so the next option was Crown ... Read More
Over the past few years we have been cruising our way up the Norwegian coast with various cruise lines, the itinerary deciding which cruise to take. However, this year's preferred cruise was fully booked so the next option was Crown Princess, oh what a mistake we should have taken this year out. Embarkation at Southampton was chaotic with a total lack of interest from ship's staff on boarding the ship. There were very long queues for the Michaelangelo dining room with some guests allowed to book tables but others denied. The very strange menus were basically the same day in day out with only sauces or method of cooking varying. The Horizon buffet was a free for all with vegetables presented first before you found out what meat or fish (if at all) might be available. On a number of occasions the "food" presented was inedible. Very often the coffee was Grey in colour and the Tea was putrid. Sadly none of the Horizon staff (or management) were interested in resolving any concerns. The Port and Shore excursions were average with one excursion from Gravdal being cancelled apparently "due to lack of interest" 5 days before it was due to take place which was very strange as a number of other guests had been told that that particular excursion was overbooked! Overall, not impressed at all but what did surprise me was how many other guests, many of whom had obviously cruised with Princess for many years, expressed similar concerns to ourselves. Princess Cruises, never again. Read Less
2 Helpful Votes
Sail Date: June 2017
I chose princess for the itinerary. My first princess cruise and my last. will stick with royal caribbean in the future. i knew there would be a cash bar at our cruise critic meet & mingle for 65 cruise critic members but i ... Read More
I chose princess for the itinerary. My first princess cruise and my last. will stick with royal caribbean in the future. i knew there would be a cash bar at our cruise critic meet & mingle for 65 cruise critic members but i expected snacks as i have had with other cruise lines. our snacks consisted of a bowl of unsalted peanuts. my room was another story. phone cord was frayed down to worn wires. the lamp was bent in half and not working. The carped had spots and smears on it and the bedskirt was disgustingly stained. i pre ordered robes. i expected them to be in our room when we arrived. did not receive them until the second day. i preordered internet service and was supposed to receive 20 extra minutes. this was not the case. even though i called the princess customer service to confirm my requests for robes, internet, etc and all was confirmed. Never again Read Less
9 Helpful Votes
Sail Date: May 2017
Went with Princess to Hawaii 5 years ago and have been on Celebrity and Holland and America. I actually win this cruise, so was looking forward to it as it was going to places I wouldn't have chosen if I was booking a cruise. ... Read More
Went with Princess to Hawaii 5 years ago and have been on Celebrity and Holland and America. I actually win this cruise, so was looking forward to it as it was going to places I wouldn't have chosen if I was booking a cruise. It got off to a bad start due to IT problems and then when we finally started to set sail circa 6 hours late the ship had to cock back up to deal with A medical emergency for a crew member. We arrived in Zeebrugge on the Sunday morning, a little later than expected, however passengers were not allowed to leave the ship due to immigration, all nationalities bar British and European had to present themselves on the ship with passports and eventually British and Europeans were allowed to leave and an hour or so later all other nationalities, this however, cut short everyone's time in port. Next onto Copenhagen, no immigration problems here and a great day was enjoyed until we got back on ship and an announcement was made that instead of leaving port at 3.00 a.m. To travel to Helsingborg in Sweden, the ship would be staying put as the seas would be too rough to tender in, so the contingency was to stay put in Copenhagen for a further day. Why didn't princess have contingency plans to dock further up the Swedish coast and bus guests into Helsingborg? Instead of which we never got to visit Sweden Whilst in Copenhagen, Norwegian immigration joined the ship and all nationalities bar, British and European had to attend for interview, so they would be allowed to enter Norway. Why did this happen? Who knows, I have never known anything like this on cruises befor Booked the Crown Grill at a cost of $58, well don't bother, bad form the start when we waited ten minutes just to get acknowledged at the entrance. Service very slow, and hour and a half before we got anywhere near a main course! When mains were served the wrong steaks were given to the wrong person and as mine didn't have the jus and I didn't want it, mine had to go back. New steak arrived and I could have soled my shoes with it. Never got asked if we wanted more wine. Complained to both the Matrie D and the Head waiter and all we got was thank you for your feedback and they still charged ue in full. Complete fiasco in the casino with a punter pushing and shoving everyone on the roulette out of the way to get her bets on. Croupier and table manager did and said nothing but I did. Ended up in handbags at dawn with the Casino Manager asking this lady to move to another table but she didn't and he did nothing more. I spoke with him the following day and expressed my dissatisfaction and told him the money obviously talks and she wasn't removed due to the amount she was putting in the tables. He told me that he had watched the CCTV and that he had looked for me to apologise and that she had been spoken to, but she should have been banned from the casino in my opinion Charged for drinks in our bill, when we had a drinks package, went to the front desk and the lad couldn't raise a smile, apologise or even speak with me, he just pressed a few buttons and printed off a new copy of our bill with it removed and when I told him that a smile wouldn't go a miss he sarcastically grinned at me Great staff in the smoking lounge in the casino (Luka) and both Sydney and Grace in the Crooners bar. Food not as good, with the steak on the staple menu in the dining room been replaced with a burger, for dinner in a restaurant setting? On another Celebrity cruise in a couple of weeks and looking forwar to it, as food and overall experience much better Read Less
15 Helpful Votes
Sail Date: May 2017
The good---dining room food, the pastry chef( superb---best of any of our 30 plus cruises), the excursions and reception. The bad---the ship needs to be refurbished and won't be until April 2018. Lots of empty wasted space outside ... Read More
The good---dining room food, the pastry chef( superb---best of any of our 30 plus cruises), the excursions and reception. The bad---the ship needs to be refurbished and won't be until April 2018. Lots of empty wasted space outside and inside with no chairs, etc. .The "tennis court is a too small sport court that doubles as the only basketball court or whatever. The few kids on the ship thought it was theirs and tried to continually get on it while we were trying to play pickle ball. There is only a small putting green no mini golf. The 2 larger pools were taken over by the kids and us lap swimmers were splashed endlessly. There are not enough outdoor activities for a ship that size! Celebrity and RC and NCL and even Holland America is better. There were no enrichment activities. And the entertainment was the worse we have ever had on any ocean ship. Read Less
9 Helpful Votes
Sail Date: April 2017
Had heard good reviews about princess cruises. We were booked on Club Class with everything that came with it, which I might add we did not receive, starting at the terminal at Southampton. Priority embarkation - we were one of that last ... Read More
Had heard good reviews about princess cruises. We were booked on Club Class with everything that came with it, which I might add we did not receive, starting at the terminal at Southampton. Priority embarkation - we were one of that last groups to embark. Priority disembarkation - We left the ship two hours after we docked. Club Class dinning - we were told we had to have breakfast and lunch in the Horizon buffet and evening meal in Botticelli when infact Club Class had their own dinning room for all three meals whilst at sea. With lunch in Horizon only on port days. The staff in the Club Class dinning room we eventually got into after 3 days and complaining at Passenger services counter, who were most unhelpful and in some cases down right rude, were wonderful. They were friendly, helpful and in my case being gluten intolerant bent over backwards to ensure I had a varied variety of gluten free meals - nothing was too much trouble. Definitely the best place on ship. I would also say the guys in Crooners bar were also the same, helpful, friendly and funny. Our stateroom - D423 - was dirty, dried soap scum on shelves and a dirty bath, toenails on the carpet from previous passengers, which stayed there for the duration of our cruise, though I must admit the bathroom was finally satisfactorily cleaned. Yes we had the 1/2 bottles of wine left but no robes and when they did eventually appear, only one - I suppose we were meant to share !!!. Most of the ladies toilets on ship that you went into smelt of sewerage with a lot of the lids hanging on by one attachment. Our balcony was very rusty and once out on the balcony the sewerage smell seemed to be stronger. The theatre we could never get a seat in as most people couldn't unless we missed evening meals to guarantee a seat. Most of the other entertainment was directed at the American market and whilst I appreciate the fact that this was an American ship, there were many other nationalities on board. Unfortunately we are back on the 27th May with a recently bereaved friend as we would not be travelling with Princess again and have actually cancelled a cruise on the Sapphire as a result of our experience. Read Less
3 Helpful Votes
Sail Date: April 2017
We haven't used Princess Cruises before and never will again. We have had fantastic cruises with Royal Caribbean, Fred Olsen and Celebrity and we were expecting this to be equally as good if not better. The food and dining service ... Read More
We haven't used Princess Cruises before and never will again. We have had fantastic cruises with Royal Caribbean, Fred Olsen and Celebrity and we were expecting this to be equally as good if not better. The food and dining service were abysmal, as was the entertainment, everything else was mediocre. The only upside was the lovely cabin steward, Babush, whom we had, he couldn't be faulted. Disembarkation was terrible, OK the weather was partly to blame, but if the ship had left Gibraltar when expected we should still have been back on time. The other main problem was to do with the itinerary, We arrived in Genoa on a Sunday and Marseilles on a Bank Holiday Monday and of course everything was closed on both of these days!! With all the days spent at sea I, and many others who were aboard agree, think that this could have been arranged better. I really don't expect Princess to take any notice of this review as their surveys don't seem to have any effect Read Less
2 Helpful Votes
Sail Date: April 2017
I had taken two cruises with Norwegian until I decided to cruise with Princess. It was a horrible experience. The service was so bad that one server literally refused to bring a slice of pizza to an old man. The cleanliness on the ship was ... Read More
I had taken two cruises with Norwegian until I decided to cruise with Princess. It was a horrible experience. The service was so bad that one server literally refused to bring a slice of pizza to an old man. The cleanliness on the ship was so bad that everybody got sick. The activities were boring. I absolutely loved my NCL experience before, and I couldn't believe how bad it could be! The ship had maintenance issues. The rooms weren't cleaned properly. We paid hundreds of dollars to join the spa during the cruise and instead of refilling the soap with soap, they kept topping it up with water. I would recommend avoiding this company at all costs. They actually had these breakfast biscuits that they kept re-baking for every morning because on every second day they were rock hard and darker in color. I made a video to summarize my experience. https://www.youtube.com/watch?v=z8xuMsrq9fo&t=2s Read Less
28 Helpful Votes
Sail Date: April 2017
My boyfriend (late 20s couple) and I sailed on the Crown Princess's Transatlantic Crossing from April 8-22, 2017. Our experience left much to be desired, and we have quite a number of complaints and issues. Our issues with the cruise, ... Read More
My boyfriend (late 20s couple) and I sailed on the Crown Princess's Transatlantic Crossing from April 8-22, 2017. Our experience left much to be desired, and we have quite a number of complaints and issues. Our issues with the cruise, from service, to the ship, to activities, and more, began on our first day, and snowballed throughout. By the time the cruise ended, we were more than thrilled to escape. I would not suggest this cruise line or a transatlantic cruise for a young couple. You will be the odd couple out, and it is worse than you could imagine that it is. You will also be very bored. But the cruise experience and ship itself is horrible, despite the age difference. That is the least of the issues on board. The first issue we had was with cleanliness. When we first entered our stateroom, room C255, the room was covered in hair. All of the drawers had hair in them, there was hair in the glasses in the bathroom meant for our toothbrushes, there was hair on the bed. Everywhere. It looked as if it had not been cleaned in months. Worse yet, the toilet smelled like a port-o-potty and could not be left open. It was nauseating beyond anything that could be explained in words. Sickening. Despite being cleaned daily, it still smelled and could not be fixed. Also, our towels and bedding were stained. The cleanliness issue spread through the rest of the ship as well. From the moldy smelling carpets on the main decks, to the dishes in the buffet. In fact, the coffee cups had oil in them every day. The oil floated on the top of the coffee. It was disgusting. We put coffee in the water cups to see if it was just the coffee cups, and had the same issue with oil. Thus, it is clear that Princess had been using sub-par dish-washing cleaner, and it is likely that all of the dishes were not clean. Disgusting to think of. This partially explains why 2/3 of the people on the ship got sick. Including me, who left with a sinus infection and laryngitis. Another issue was how we had to wait in line for everything. The buffet setup did not suite the number of guests on the ship. We had to wait the whole way through for each person to slowly get their food, every day. Once one makes it through this enclosed buffet setup, the food is cold. Awful design. The restaurant wait isn't designed any better. If one has "anytime" dining, they have to wait in a line for an hour to get a table. Then another two hours to get through dinner. Meanwhile, sitting with strangers, or so close to others at tables for two that people end up listening in and commenting on your conversation. Romantic. The wait continues at the shows - since the theater is so small, you have to arrive an hour early to get a seat, which cannot be done if you go to a sit down restaurant. Too much disorganization and waiting. This wasted almost every one of our evenings. Another clear issue was maintenance. The carpets on the ship were old and looked it. There was rust everywhere, especially on the balconies. The doors in the hallways were beaten up. It was shocking for a cruise line like Princess that is supposed to be high end. Moreover, the ice cream machines broke on day 2 of the cruise, and were not fixed until the 2nd last day, when they broke again. The staff were also a huge issue on the ship. It was very clear that they were unhappy, and they took it out on the passengers. They were mean and dismissive during embarkation at the ports. We also witnessed the pizza manager act cruelly to another staff member who was asked by an elderly couple to get them pizza. This was apparently against the rules. When the manager learned that the server agreed to wait in line for pizza for them, we saw him get very upset with the staff member. The poor waiter had to go back to the couple and tell them they were not allowed to ask him for pizza. It was very uncomfortable for all. It was clear that service was not first of mind for Princess. The staff also knew very little information about the ship or the ports. Before leaving, I researched which dock our ship would stop at in Lisbon. We were provided with a printed document that said we were stopping at another dock, a half hour drive away from the main part of the city. This severely changed my plans. For this reason, I approached a waiter in the buffet and asked if the picture on the map was right, he said it was. Then to make sure, I went to the guest services deck and asked them. They also said it was right. So, I asked them to tell me the name of the dock. It turned out my research was correct, and Princess gave all of the passengers the wrong information. This can be very confusing, especially when staff on board are unaware as well. Moreover, the guest services desk staff also don't know what shoes are coming up throughout the cruise. This makes it difficult to plan as well. They also show no remorse for their lack of knowledge. It's as if once again the passenger is wrong and they don't care. Furthermore, a huge issue we had was the daily activities, or lack there of. There were basically no activities to do throughout the cruise. This is unacceptable for such a long cruise with so many sea days. All of the activities listed were ways for Princess to get us to spend more money, like acupuncture sales lectures, and Effy jewelry events. These are not activities. Clearly "fun" is not something Princess cares about or considers. We have been on other cruises where they go to great lengths to make sure people are happy and excited about their experience. This was not the case here. The worst part of the cruise was how clear it was that Princess was cutting corners and running out of food. It was not even hidden. Every day's dinner became the next day's lunch. Food was clearly cooked more than once - the breakfast biscuits were literally as hard as a rock almost every day. By the end of the cruise, there was no more coffee cream anywhere. Even the purchased coffee was given in small quantities - the cups were only filled 2/3 of the way, until we requested that they fill it. Every corner was cut, including at the spa where the body wash was 99% water by the end of the cruise. The penny pinching was an absolute disgrace. Our entire experience left much to be desired. The food was terrible quality, the activities did not exist, the rooms were dirty and smelled like a sewage plant, the staff were borderline mean, and the ship was disorganized and filled with more and more opportunities to wait in line. We had a horrible experience, filled with tears and boredom. Read Less
10 Helpful Votes
Sail Date: March 2017
We have travelled all over the world with Princess since the 1970's and have had some wonderful cruises with them. We, as Elite members, are now very disillusioned and disappointed with the attitude of the captain, senior officers ... Read More
We have travelled all over the world with Princess since the 1970's and have had some wonderful cruises with them. We, as Elite members, are now very disillusioned and disappointed with the attitude of the captain, senior officers and senior staff. Very Sans Souci attitude---we have your money so who cares!!!! The embarkation in Buenos Aires was a disaster---very few knowledgeable staff to show you where to go and to top it off most spoke only Spanish. I don't expect everyone in Argentina to speak English but I would expect that, with 90% English speaking guests arriving, Princess would have employed a large number of bilingual personnel. The shore excursion staff were absolutely useless--when we would get off at the different ports there was no one there to direct you which way to go to the busses. The food at the buffet was the same menu day after day and the food in the dining room was definitely not up to Princess standards to say the least. Usually, on previous cruises, the Table Captain would come around and make different kinds of Pasta etc.----not even once. No cherries jubilee or anything a little special for dessert. Very disappointing. After we returned, I wrote a letter to customer relations. I received a phone call---so sorry, we'd like to offer you a free meal at one of our specialty restaurants on your next cruise but, it expires in 2018. Whoopi doo!!! Don't think we'll be using it. After 30 plus cruises with Princess this is the way they treat their Elite passengers. Oceania if far far superior in all respects. Read Less
14 Helpful Votes
Sail Date: February 2017
Pre & post tour transfers & hotels were, as usual, excellent. Maybe Princess should take notes on how to handle their most valued assets, (their customers) from these organizations! It all started off on the wrong foot - ... Read More
Pre & post tour transfers & hotels were, as usual, excellent. Maybe Princess should take notes on how to handle their most valued assets, (their customers) from these organizations! It all started off on the wrong foot - embarkation. Herded like cattle through, what seemed like, endless lines before actual entry into the embarkation chamber. And of course, being a Platinum member, we expected, and were told, that we would have priority boarding. Lie #1. The process was, stand in line, and wait your turn! Once this procedure was completed, wait again for close to 15 mins. before clearing security. Finally aboard, with an overnight in Buenos Aires, before setting sail to Uruguay. We probably would have been better served spending a 2nd night elsewhere along our route! ENext, the infamous fire and safety drill which lasted the better part of 45 mins., standing the entire time, because we were crammed into an area with inadequate seating! Then listening to a rambling narration about many issues that had absolutely nothing to do with a safety drill! As to the ship's Captain, he was simply the bearer of bad news, any time he came over the public announcements its system, which, by the way, was very infrequently. On previous cruises, it was always a pleasure ro hear from the Captain who usually was very informative as to weather conditions, docking, port(s) of call, etc. This Captain seemed to spend all his time stating everything was "beyond his control"! Lie #2. Why was it that we could not dock alongside the pier in Ushuaui when there was plenty of room on the opposite side of the pier? Especially, when 2 other ships, including a Celebrity ship, came into port after us? Surely, accommodations of this nature are made well in advance by Princess! When passengers approached the Argentine authority complaining about same, they were told it was not them but "your captain"! And then, having been ushered into waiting rooms for some where between 2-3 hrs, awaiting disembarkation, only to be told certain tours were cancelled!! Real class act!! Once again, Proncess dropped the ball, absolutely no communication from the staff as to if & when would we could still go ashore! We were told, by a very abrupt staff member, to wait and an announcement would be forthcoming re priority disembarkation - but no timeline as to when this would occur! Another 30-40 minute wait and finally an announcement! As to food aboard ship, there seemed to be an unusual amount of unavailable items ranging from no mushrooms for AM omelets, to standard issue breakfast teas! In the Horizon Court, try and find a table! Spent most of our experience their either looking for or sharing a table. The cruise line is obviously not concerned with the volume or simply not prepared to handle it! And try to find "lactose free" items - they don't exist. Speaking of dining, why is it we could not obtain preferred dining when we booked well in advance, (1st time occurrence), when others, who booked well beyond us, we're afford same? Many people who did not receive room confirmations until just prior to boarding were given upgrades and yet, having sailed more than 11-times with Princess, have never once been offered an upgrade! Princess seems more concerned with new passengers than long standing ones! Medical issues - yet another area aboard this particular cruise. One doctor, for most of the cruise, for over 3,000 passengers, not including staff! Got to give it to Dr. Allison, great job exhibiting even great patience. Thank you. Apparently approx. 1/3rd of those aboard came down with some sort of illness, including bronchitis. So much so, in fact, the medical room ran out of cough medicine. And finally, disembarkation t her in Valpariso. Yet another disaster! A complete lack of onshore staff directing passengers where to collect rheir luggage or connecting vehicles to destinations beyond. W spent at least 1/2 hr. Looking for our baggage only to find someone who told us that our luggage was sent onto our hotel. Might have been nice for Princess to advise of this quirk befor leaving th ship! When we finally found our transport vehicle, we then waited for "2-no-shows" for yet another 45 mins. before finally leaving for our ultimate destination. The people responsible for coordinating this activity didn't even have names of the passengers, simply, a total number of expected passengers. We don't make a habit of complaining, nor have we previously, so for us to do so..... It'll be a long time before, or if, we book with Princess again!! Some people would venture 1 time in 11 is a good average, but as far as we are concerned, it is unacceptable for the amount of money we pay for the experience!! We are posting this notice on Cruise Critic because we realize, (having complained directly to the cruise line, it'll simply be "DEEP SIXED"! Oh yeah, 6-months earlier, on the same ship - no issues, go figure!!!!!!! Read Less
14 Helpful Votes
Sail Date: February 2017
We like long cruises and this was a back to back cruise starting in Valparaiso, Chile and ending Fort Lauderdale, Florida. We have taken 20+ cruises and this was the only one that we have EVER complained about. Princess has lower the ... Read More
We like long cruises and this was a back to back cruise starting in Valparaiso, Chile and ending Fort Lauderdale, Florida. We have taken 20+ cruises and this was the only one that we have EVER complained about. Princess has lower the entire experience of cruising. They do not make the experience special anymore now you just a number!!!! We chose anytime dining and the service was great but the food most of the time was cold and lacked flavor.The Bean Counters at Princess may not think that the passengers noticed that Princess Favorites side of the menu has deleted steak and replaced it with hamburger. Pizza and hamburgers by the pool were the best food on the ship. The horizon grill reminds you of you old school cafeteria. On the first leg of the cruise we enjoyed the Enrichment talks on the sea days but on the second leg of the cruise there was none. This ship had so many out of order signs such as : elevators,ice machines, coffee machines bathrooms, and swimming pools. If you wanted to go to the Princess theater you needed to go 45 minutes early to get a seat. Many people did not know this and end up sitting on the floor and on the staircases. No Princess people were to be seen to control this nightmare. Major safety issue for every one on the ship. I would think Princess would be concern for the safety of the passengers not only concern about lawsuits pertaining to accidents due to blocked stairways. Closed down laundry for 3 days while in port in Buenos Aires (due to water shortage????) It would have be great if Princess had given the passengers a little notice of this information BEFORE we had 14 days of dirty clothes. We didn't book a tour on our first day in Buenos Aires . We planned to stay on the ship and wash clothes for the 19 days on board. Many unhappy people!!!! On the last part of the cruise in the women's Spa the hot water controls in all 3 showers were wrapped with duck tape. You could only take cold showers!!! The information that was given to me by Spa employees were the threads were stripped out. Was there NO plumbers on board.... Too many issues to list them all and most likely we will not cruise Princess again. We are Platinum members and were planning a trip with Princess to the Baltic's this year which will put us at the top (Elite). Now we are questioning if we want to be Elite with a cruise line that has lowered their standards. Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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