2,152 Princess Crown Princess Cruise Reviews

This was the first leg of our 2 leg Caribbean Cruise. We will do the Eastern on the Emerald after this cruise. Took the red-eye from SF and arrived in FLL the morning of cruise. After cleaning up and having a barfy breakfast sandwich at ... Read More
This was the first leg of our 2 leg Caribbean Cruise. We will do the Eastern on the Emerald after this cruise. Took the red-eye from SF and arrived in FLL the morning of cruise. After cleaning up and having a barfy breakfast sandwich at the airport, we took a taxi to Total Wine to purchase our vital fluids. Bought several bottles of wine,a six packof soda, tonic water and a bottle each of rum and vodka. The nice clerk packed it all up in an empty wine box and we were on our way to the port. Arrived approx. 11am and dropped our luggage and above mentioned box of supplies with the porter. Also carried a 6 pack of Coronas thru security. Waited in the Platinum/Elite lounge for 30 minutes. When boarding was started it took less that 10 minutes to get to our room. Did all the first day stuff; signed up for the Chef's Table, ate delicious hamburgers at the pool, signed up for Internet and met some wonderful college students in the hot tub from UCONN. (Shout out to Nikki and the Pharm boys). We skipped dinner in the dining room the 1st nite and enjoyed complimentary sushi and sashimi in Vines. Had dessert and coffee in the International Cafe, retired to bed and slept very soundly. The sea days were uneventful except for Trivia where we hooked up with a delightful extended family from Easton, PA (shout-out to the Hunts, especially Liz) and they adopted us for the rest of the trivia games on the cruise. We found the food very good, I don't remember any disappointments in the dining room. Loved the International Cafe, Vines, poolside grill and the Cafe Caribe. I liked the pizza but husband didn't. He likes lots of toppings smothering the crust.I like little cheese and little toppings. Must recommend the pub lunch in the Wheelhouse Bar on sea days. Excellent fish and chips. Service was par for Princess. Nothing outstanding or below standards. The day we tendered in Grand Cayman we had a Stingray City/Snorkeling tour pre-booked on the Internet with Moby Dick ($40 payable @ check-in). The weather was overcast and windy. The snorkeling was difficult as the waves pushed us back toward the boat every time we swam toward the reef. Didn't see many fish but lots of sea fans and coral. Next stop was the stingrays. Wow, what an awesome experience. So many rays came to meet us, they know the boat, and Captain Mark and his crew, Michael, Nicholas and sorry I can't remember the young lady from Dallas's name, handled them beautifully. We were all offered numerous opportunities to kiss hold and feed the rays. Our group had about 25 passengers so there was no crowding. Moby Dick's tour is highly recommended. They offered to drop us off at the 7 Mile Beach, but we were too hungry so we went back to the ship for more delicious hamburgers by the pool. The next day we missed Roatan as it was too windy to get into Mahogany Bay. Spent most of the day at the pool. Ho Hum. Get there early to claim your spot! Cozemul we were only able to see part of the city as husband developed a migraine late morning so we went back to the ship. We were chosen for the Chef's Table that nite that we had to cancel as he still had his migraine. Turned in early that nite after a lite dinner at Cafe Caribe. The next port day was Princess Cays which we missed due to windy conditions. Very disappointing again as husband was feeling better and we wanted to do some serious beach and snorkeling time. Didn't see any production shows, have seen them all before, but I really enjoyed the comics and the Hula Hoop girl that performed in the Piazza. Disembarkation was easy. Chose schlep yourself and was off the ship by 9 am and in the taxi by 9:15. All in all a good cruise, not excellent. We feel like we missed out on half of our cruise but you can't control the weather and half a cruise is better than no cruise. (And we are doing the Eastern Carib the next day, remember).. Read Less
Sail Date March 2010
My wife and I booked for a 7 night St Valentine's cruise out of Fort Lauderdale. It was everything we hoped for and more. The staff on the Crown were engaging and I took the time to smile and say hello to just about any crew member I ... Read More
My wife and I booked for a 7 night St Valentine's cruise out of Fort Lauderdale. It was everything we hoped for and more. The staff on the Crown were engaging and I took the time to smile and say hello to just about any crew member I came across. The old say about honey versus vinegar certainly was true in this case. Getting on and off the cruise ship was a breeze. The only problem was at the end of the cruise when I did not want to leave the Crown. I was so relaxed. Meals were average to excellent. Trying to please over 3000 people is a no-win situation, but I think Princess does as good a job as any other cruise line. I read that some people were not impressed with the Horizon Court, no carving stations, no personal omelettes, etc. Not true. You could ask for an omelette and they made in the kitchen. There were roasts that could be cut to your desire, you just had to look. As far as peanut butter was concern, just ask and they brought it to you in a bowl. The only thing they didn't have for me in Horizon Court was black strap molasses for my pancakes on Shrove Tuesday. I barely shed a tear as I poured syrup on my stack. Anytime dining was great, no problem making a reservation each day for that evening and the meals were delicious. My idea of surf and turf was a nicely done, rare, strip-loin and lobster tails. Soups were good, main courses were numerous and we often skipped deserts because our lily had been thoroughly gilded during the meal. We tried the Crown Grill one evening and for $50, we had a meal that might run you anywhere from $100 to $200 on shore. Again, I had my surf and turf with Maine lobster this time. Yummy! Only problem, we walked by the open kitchen just as a chef was dispatching said lobster with a large butcher knife between it's eyes, apparently a more humane method than boiling alive. Our activities on the ship could be as numerous and we could be as busy as the proverbial cat on a marble floor or the one handed paper hanger. We could also be a fast as a snail going uphill on a cold day in February. We would read the Princess Patter and say; "Pitter, patter, let's get at 'er" Loved the Movies under the stars, with real heavenly stars. It was at this activity that I experienced my only bad meal; air popped popcorn. Like eating cardboard. I could have gone to Horizon Court, made a nice snack tray and brought it out to our comfy loungers to watch the show. Next time! Ports of calls were as followed, Grand Cayman - Took public transit to 7 Mile Beach, $5 for two one way. Altogether lovely. Roatan - Showers chased us off the beach and onto the ship. The island looks nice so a return visit may be in order. Cozumel - rough surf kept us from snorkeling but we did enjoy the visit. Seems to have matured since our last visit in 1997. Princess Cay - great beach day. The southern part of the beach was quieter and the snorkeling was surprisingly decent. Lots of fish around the man-made beach and harbour. A few tips to cut down on the cost. I'll probably be banned from Princess for this. Bring your own booze onto the ship. You are allowed two bottles of wine, however, I put some Chivas and vodka in my checked luggage and it made it through to my room. I also had some small bottles of booze and some mix to make a drink for alongside the pool. As long as you are not walking the decks with your own rum bottle, you are not harassed. I took a nice drink to the dining room every night without any problem. I brought a 12 pack of soda onto the ship, got ice from the cabin steward and did not buy any soda on the ship. I also brought some nuts, cashews and peanuts, onto the boat because they do not serve then on board. At the end of the cruise, our cabin bill was less than $250 and that was with auto tips, a night at the Crown Grill and a large helping of the best gelato I've had in a long time. Allin all, a great time. Thanks to the people at Princess and to all of those naysayers out there writing negative blogs, chill-ax! Read Less
Sail Date February 2010
EMBARKATION: The fastest that I've ever experienced. I stayed at a friend's in Fort Lauderdale the night before after flying from Pittsburgh. He drove us to Port Everglades around noon Saturday. Not only were there no lines, ... Read More
EMBARKATION: The fastest that I've ever experienced. I stayed at a friend's in Fort Lauderdale the night before after flying from Pittsburgh. He drove us to Port Everglades around noon Saturday. Not only were there no lines, I had to hurry to get all my documents in order. The whole process from the moment we walked into the building until we boarded was no longer that 15 minutes. Princess has this down to a science. THE SHIP: The Crown Princess is gorgeous. It's very tasteful & elegant. It is very large & somewhat confusing getting around until you get used to it. One complaint would be the elevators. There was a lot of waiting & one near the end where our room was, was out of order. Luckily I'm still young enough & in decent shape to take the stairs. STATEROOM: We had a balcony on the Aloha deck near aft, starboard. It was surprisingly a nice size room. The balcony seemed bigger than on the NCL Dawn; however, it may have been my imagination. The bed was comfortable, a little firm but comfortable. The bathroom while small was adequate. The shower was kinda cramped but was fine. One of the best features of this room & I guess other Princess ships as well was the walk-in type closed...the largest I've ever had on a cruise. We were able to put all of our stuff in there which kept our room clutter free. On a final note was the room temperature....perfect! I was concerned about temperature from other reviews but had no problem keeping the room cool. In fact, sometimes I had to turn the temp up because it got too cold but no way was I complaining about that. FOOD: Very good in most regards. There were some items that were kinda odd, but with the selection, I can't complain. The breakfast items were good also. The scrambled eggs weren't the best, but were ok. The waffles were the best! They looked like little stars & tasted awesome. I had them every morning. There also seemed to be a lot of seafood on this cruise. There was plenty of shrimp every night. Oh & by the way, there was plenty of seafood at the sail away buffet including scallops, shrimp & crab claws. We ate so much there that we skipped the dining room that night. The food in the dining room was good as well. We did have lobster along with prawns one night (both in one meal). I also ordered the Beef Wellington that night as well....totally stuffed! I'm not sure why so many people on here complain about the food on Princess. We had little complaints. This was my fourth cruise & none were totally perfect. This cruise was definitely at the top! ENTERTAINMENT: The performers in the theater were awesome. We saw two shows that were both outstanding. We also saw a comedian/magician....very funny & talented & also a comedian on the welcome aboard show who was very funny as well. THE PORTS: First I have to say that Princess was the fasted at tendering that I've ever experienced. They also have this down to a science. Cayman Islands (tender): We just went to the beach & relaxed so I really can't say much of great or bad about the island. It seemed that many of the other passengers we spoke to did the stingray tour & seemed to like it. Roatan (dock): Beautiful Island! Mahogany Bay is stunning! Whoever is going in the future is in for a real treat! We booked the Clear Kayak/Snorkel Tour. The driver there was long, approx 40 minutes but very scenic. Roatan is a very green, lush island. When we returned back to Mahogany Bay, we had enough time to do the Clip & Zip ziplining which is located in the back of where the shops are. We only did the 3 lines which is only $15.00 (the don't advertise that one & try to sell the $40.00 zip which is 11 lines). After we did that, my friend hung out at Fat Tuesday's & had a tall tropical fruity drink while I walked over to the beach. There is the ski lift that can carry you but it's not far to walk at all. The beach is beautiful. It's like another private island. In fact, I think it's nicer than most. Plenty of lounge chairs & the water was beautiful. There's also a beach bar & snack area which I didn't explore but seemed very fun. Cozumel (dock): We booked the tour to Tulum. Tulum is on the main land in Mexico. We took a ferry over there (approx 40 min) & then a tour bus (close to an hour). The ruins are incredible! Iguanas everywhere, turquoise waters from the cliffs & a nice refreshing beach. It was nice to take a dip after touring since it was so hot! If you go, bring a hat & sunscreen. Our tour guide was Armando & did an excellent job. Princess Cays (tender): Another beautiful island. We just relaxed, walked around, took pictures, had lunch at the buffet & swam. We spent most of the afternoon in the water because it was very warm that day. On our second day at sea, we picked up the man lost at sea from Cuba. The ship stopped dead in the water & a rescue craft was sent out to retrieve him. CONCLUSION: Princess is an excellent line & the CrownPrincess/Western Caribbean itinerary was definitely a good choice. I will definitely consider them in the future again. The weather was beautiful the entire trip, the staff including the wait staff, room attendant, cruise director & activities staff all do an excellent job. We met so many nice people that we hung out with & hope to keep in touch with them. You know who you all are! ? If any of you are considering this ship/itinerary or Princess in general, you won't be disappointed. Read Less
Sail Date December 2009
We're onboard the Crown Princess, Quebec City to New York City. This is our 26th cruise, the first since 2006. We usually cruise Princess, Royal Caribbean and/or Celebrity. We've never split hairs as to which is ... Read More
We're onboard the Crown Princess, Quebec City to New York City. This is our 26th cruise, the first since 2006. We usually cruise Princess, Royal Caribbean and/or Celebrity. We've never split hairs as to which is "better". They serve the same market and in our view any differences are slight. Some general comments that cruisers may find helpful: 1. The on-board internet access is very good, perhaps 75% of the speed of our broadband service at home. We access using a laptop from our cabin. Wireless connectivity from our aft-balcony cabin is also very good. Cost if ~ 70 cents/minute, but they have packages available. a $100 package gives you 250 minutes, or 40 cents / minute. We are Platinum frequent cruisers, so my wife an I each get a $100 package for free. We haven't tried the internet cafe because getting online from our cabin works so well. 2) The Crown Princess weighs 113,000 tons and carries more than 3100 passengers. As far as I know, this cruise is close to a sellout. Most of the passengers are quite old (as am I): about 60 at a minimum and ranging upward from there. There are exceptions of course. No school-age children at this time of year. 3) You really notice the crowds, unlike previous cruises we've taken on somewhat smaller ships. Princess does a good job dispersing people throughout this big ship, but there's only so much they can do with so many people. Embarkation in Quebec City was a disaster. Hundreds of people there around noon (checkout time at most city hotels) and waiting for well over an hour. Even with preferred boarding because of our Platinum status, it took an hour and a half to get on board. 4) The food service is very good. Each meal, while not the best you'll ever have, is at least as good as what you would get when going out at home to celebrate a special event. The dining room menu is fine and varied. The Horizon Court buffet, while crowded, is also quite good in the choices available. Not a cafeteria arrangement, but food court islands, which we prefer. They have a lot of places to sit down, but you have to wander around for a few minutes to find an empty table. They no longer use trays, but have a large oval plate instead. Beverages, including water, are served to you after you sit down. 5) Getting a reservation in the two upscale restaurants aren't difficult, but arrangements should be made as soon as possible after boarding. Sabatini's has a $20 PP cover charge, and the Crown Grill is $25 PP. The Grill also has a further $9 PP lobster charge if you choose to go that route. 6) Two formal nights on this 10-day cruise. As on other ships, the formal nights are on the first (and only) sea day and on the next-to-last night on-board the ship. It has been our experience that while many people dress in formal clothes, doing this is far less commonplace than it used to be years ago. Otherwise, people dress nicely, and that's good enough. We decided to go to the upscale restaurants on the two formal nights. They don't require formal dress even though the main dining room does ask for it. 7) Cocktails are quite inexpensive. A premium beverage (I like Crown Royal) costs $5.75. A mixed drink (my wife likes a sour apple martini) costs $6.50. A 15% gratuity is added to any drink order. A beer is ~ $4. 8) The cruise lines are getting evermore aggressive in trying to sell you things. The picture they take when you board the ship used to be a 4" x 6" print that cost less than $5. Then it went to a 5" x 7" which cost a little more. Now, it's sold only as an 8" x 10" and it costs $20. They used to let you tour the bridge or the galley for free. That stopped years ago, supposedly in the interest of security. Now they let you do it again as part of a $150 package that takes you into all the nooks and crannies of the ship. They offer classes on computers, ceramics, scrap-booking, and a myriad of other things. A 50 minute class costs $25 and more. 9) The big ship rides in the water very well. We sailed through 35 knot seas last night. There was a little motion, but not much. There's no reason anyone should get seasick, because the motion is less than what one would experience onboard an airplane is light turbulence and no one gets airsick anymore. 10) The newer ships just going into service are built with many aft cabins, because they are very popular and sell out quickly. We've come to prefer an aft cabin whenever we can get one. The view is more expansive and there never is any wind. Read Less
Sail Date October 2009
Great ship, our second time on her in a year in half. Last year we did the Baltic on her. General tips. We used National Express Bus to get from Heathrow to Southampton. We booked the tickets ahead of time and it worked out fine. We also ... Read More
Great ship, our second time on her in a year in half. Last year we did the Baltic on her. General tips. We used National Express Bus to get from Heathrow to Southampton. We booked the tickets ahead of time and it worked out fine. We also reserved thru Priceline the Southampton Hilton that included a great breakfast. Only problem with Hilton is its way out of town. 10 pounds to get into town to the ship or for a meal. Still with the cheap rate we had at hotel we were happy with our selection. Booked a number of tours thru cruisecritic with other passengers. That worked out well. We were on our own in Guernsey, Dublin and Edinburough. Did not go to LaHavre where had another tour booked due to bad weather in the Channel. It was okay for us; it gave us another sea day, our last day of the cruse on this stop intensive cruise. The Grand Princess was stuck in the English Channel which we avoided and arrived late to Southampton. I wonder what happened with those passengers air fares. We made sandwiches every day while on the cruise for lunches so we did not spend any money while off the ship for food. In Dublin and Edinburough we did the HoHo bus. That was fine but if I had to do it over again I think I would have taken a cab to the new town in Edinborough after spending a lot of time at the Castle area. We booked our tickets for the castle ahead of time and that was great for avoiding the line there. Also we screwed up on our return to the ship in Edinburough. We shared a cab into town but then we weren't sure where the ships bus was to take people back or the time it was going to be there. Princess could have done a better job of making this stop known. Still I realize it was our screw up. Ended up costing 20 pounds for our return. Loved Irelands and Scotlands National Gallerys. We spent a lot of time on buses this trip. More than I typically like and all tours were fairly pricey. Still much less than Princess. Ecoach in Cork very good deal. Walk the grounds of Blarney Castle as opposed to kissing the stone. The grounds are very impressive. I don't recommend the Book of Kells in Dublin, too many rude visitors and they haven't figured out how to do crowed control. I posted a review at tripadvisor.com. The Causeway and the rope bridge out of Belfast were worthwhile. The history and culture experience particularly in Northern Ireland was eyeopening. Loved the tour audio by Monty Python Cast at Doune Castle. We even saw salmon jumping on our Cyd tour at Falls of Shinn, 55 pounds per person for Cyds tour out of Invegordon. Dunrobin Castle Falconry Display was very impressive. And the grounds. We had a lot of rain but it seemed to cooperate at most of our stops. Bring water proof shoes and umbrellas. I thought the entertainment was improved from the last time on the Crown. Movies Under The Stars seems like a dumb idea in cold climate but that minor minor comment. Met some great people on the cruise. We ate in the buffet more often than we planned and when it was full we simply asked to share a table. Food was very good in general. Dining room service was simply too slow. A couple time we left before even getting the desert menus. Maiterde did not even care in my opinion. They may of asked how everything was but if they looked at our table they would have seen our dinner plates had not been cleared, ie no desert. No more free cafe lattes in the dining room. Princess is no charging for them everywhere. Regarding our flight on Virgin Airline in economy I am 6foot 3. There economy class simply is not designed for someone my height. Short people who have not business doing so reserve the bulk head seats. You cant see the video screen like you should when the person in front of you reclines their seat. My legs did not fit under the seat;the only way I had even of chance of fitting was taking off my shoes. I had flipflops handy for our return flight and that was better. I wrote Virgin and did get any type of direct response other than some bs form letter. Sign of the times with airline travel. Read Less
Sail Date August 2009
Our adventure got off to a rocky start. We utilized Princess air. They routed us from Dallas at 5:45am to Atlanta for a (4hr lay-over). We went to Miami and were bused to Ft. Lauderdale. Total travel time ten hours for a flight form DFW ... Read More
Our adventure got off to a rocky start. We utilized Princess air. They routed us from Dallas at 5:45am to Atlanta for a (4hr lay-over). We went to Miami and were bused to Ft. Lauderdale. Total travel time ten hours for a flight form DFW that would have taken less than three. We were some of the last passengers to embark at 4pm.  We got to our cabin C243 just in time for the muster drill.Once on board, the Crown,however,  I must say ...she's a beauty ! My wife & I sailed the Celebrity Summit, last fall for 14 days in the Med. Trust me the Crown was superior to the Summit in every way! Cabins, cleanliness, Pools, public areas, MUTS, gym, atrium, pool food, shops etc...Cabin: We selected a forward veranda and the room was very well appointed, clean and functional. My only complaint would be the size of the shower. It was small. One tip on the 10th deck the balcony areas are larger than on the 11th.Another thing, I was under the impression that all the Crown's cabins were refited with the plush bedding. Not, so.It must be the cabins above veranda class. Ask for a waffle pad for your bed on arrival. They go fast.Only drawback is that about 50% is exposed to the deck above. Entertainment: typical  cruise production, good comics and bands, atrium entertainment was great.Food: Make no mistake, food on the Crown is excelent! Executive Chef, Giuseppe Pollara, has won 'best in fleet' for five years and it shows.Didn't eat at the premium Sabatini's or Crown Grill, ( no need food was that good in the dining room) but, others told me that they were execeptional. Much superior dining experience compared to the Summit offeringCrew: Staff was efficient & motivated. Under the direction of veteran Captain, Andy Proctor and the best hotel Director I've ever encounted, Mr. James Deering.Cabin stewart was very accomodating to our requests.Ports: We completed a back-to-back so the real action was on the 2nd leg.Ponta Delgada : Nice and small  Lisbon delighful , friendly, good food.. Seville-R. Alcazar & the church stunninly beautiful. Casalanca-Forgetaboutit Only thing of beauty is the Grand Mosque. Gibraltar-Great English fun-Don't miss the caves and apes. Barcelona - One of the finest stops in Europe, don't miss the Monstrat monestary. Amazing!Marseille- a real gem and gateway to Provence. Livorno-Cinque Terre fabulous! Malta-terrific, old port and finally Naples-Had private van tour of the Almalfi coast including stops in Positano & Ravella. Magnificent.The Crown Princess reputation as being unstable at sea is unjustified. We experienced 2 rough days at sea on the crossing and she was fine. Complaints stem from passengers who have never been on Transatlantic nor in the North Sea. I highly recommend the Crown Princess. Read Less
Sail Date April 2009
We arranged our own air and always opt to go in a day early in the event of delays due to weather etc. We were able to get a straight through flight from Cleveland to Ft Lauderdale a feat not easily accomplished these days. We were able ... Read More
We arranged our own air and always opt to go in a day early in the event of delays due to weather etc. We were able to get a straight through flight from Cleveland to Ft Lauderdale a feat not easily accomplished these days. We were able to get a hotel through Hotwire around 60% less than the hotels own site. We ended up staying at Sheraton Suites- Plantation. Very nice hotel accommodations. We had rented a vehicle for the day and therefore did not require transportation to the port. I do believe they have transportation but at a charge. Getting on the ship was a very easy process. In a matter of minutes we were in our cabins. The cabins were very clean and provided ample closet space. Drawer space was at a minimum but adequate with the shelves that were provided. Our cabin had a nice balcony which my husband likes as he smokes and enjoys going out there and having a cu of coffee. Me I can take any cabin as we spend very little time in the room. Our Cabin steward Henry always had the room made up we saw him very little but he did his job well and when he did see us in the hallway he called us by name. Of course he was rewarded with a little extra tip. We always opt for late seating dining in the traditional sense. Don't like having to make reservations or waiting. Our dining room was assigned to traditional dinners only and was not conveniently located. It was on 6th floor and you had to go to 7th floor and then walk or take elevator down to 6th floor. We were met each evening by our wait staff Urm from South Africa and Omar her assistant. They were great. Always a smile and willing to get whatever we needed. Often just bringing something to the table to just try. Dinners were wonderful. Served hot and if someone did get something they didn't care for it was quickly replaced with another entrEe. With 6 people it is always hard to get everyone to agree on things but in the case all of us thought the service and food in the dining room was great. The buffet was another story. The breakfast was the normal fair however the lines were long and disorganized. Finding seating another problem. The food was always cold and most of the time we ended up eating very little and waited to hit the hamburger & hot dog stand or the Pizza stand. We did on two occasions try the lunch buffet and again cold food that should have been hot and food that should have been cold, warm. We were just to lazy to get up to eat in the dining room as breakfast is served from 7 to 9. We did eat there the last morning and food was hot and good and no lines to wait in. It would be advisable to try and get there for breakfast and lunch if at all possible. We don't drink but the drink prices are average for cruise ships...expensive as far as I am concerned. I am sure some people got a surprise when they got their final bill for the week. One person in our party bought the soda card which was reasonable at $29.00 plus tip for the week. The only problem she could not get anyone to bring her a soda and had to go to a bar to get it herself. At one time she had asked the same waiter 4 times to get her one and only did so after she asked for his name. As we have been on many cruises and to many islands we did not take any of the ships excursions. In Princess Cay we did rent the clam shell with two chairs and a float. The water was cold but we made the plunge, We didn't need the clam shell as there was a nice breeze but if it would have been hot it would have been nice to have. Next stop was St Marteen. We went to a resort and used their facilities for the day. We were allowed to do this as my cousin is a travel agent and they OK'd us to use their chairs and pool. Next St. Thomas. We elected to stay on the ship as we have been there several times and really didn't need to purchase anything. Cab fare to town is $4.00 per person each way. My cousin and her husband like to shop at Grand Jewelers so they opted for down town and came back sporting more new jewelry. Felt they got great prices. The other couple hit the flea marked and picked up a few little gifts for grandkids. We hit the pool and enjoyed the sun. Ohio is cold you know so took advantage of the nice weather. First time to visit Grand Turk. What a nice surprise. It didn't cost us anything except for a cool drink. Nice beach,, chairs provided, nice pool with swim up bar and chairs, and music. Few shops picked up a couple of trinkets for the grandkids. Cant forget them. The shows on the ship were good. I don't know what people expect but the costumes were absolutely wonderful. The Cole Porter show was our least favorite but nice just the same. Great scenery We were busy every night. A show at 7 dinner at 8:15 and show at 10:30 a little dancing and then on to the casino to make my donation. There were many sessions of Trivia where you can find out how little you know and then there are those that know everything, I refer to it as a enlightening experience. The had games to play , Taboo, Pictionary, Outburst etc. Poolside games and more. This ship had more activities than any we have taken over the last few years. In fact I sometimes have gotten bored on other ships but there were so many things going on we couldn't get them all in. Getting off the ship could not have been any easier. Went to breakfast, then to our assigned room to await departure and was told to go ahead and disembark. Walked right off retrieved luggage handed card to customs agent, Walked up and got a taxi immediately to go to Ft Lauderdale Airport. $16.00 with tip per cab not person. I would highly recommend this ship just skip the buffet. Read Less
Sail Date January 2009
This cruise line will nickel and dime you to death. My recommendation would be to find an all inclusive line. This ship is in dire need of mechanical repair. not to just paint over rust to hide it from uninformed tourists. The carpet is ... Read More
This cruise line will nickel and dime you to death. My recommendation would be to find an all inclusive line. This ship is in dire need of mechanical repair. not to just paint over rust to hide it from uninformed tourists. The carpet is stained the walls need painting . The entire ship needs an upgrade. Choose another one,preferably one where you know all charges before you leave the port.One engine had been out for a minimum of two cruises before ours ,and is still out on the cruise they are on now,severely affecting the stabilizers.many people were seasick ,the customer service blamed it on rough seas ,I have sailed for many years ,I know rough seas. We didn’t have any. This boat should have been flat as solid ground. But listening to people at meals and how I’ll they were spoke volumes.i would never recommend this cruise line. My understanding is they have a new CEO. he needs to take this ship and see if it is acceptable to him.Sheila Carroll Read Less
Sail Date February 2020
i took this cruise because i always wanted to go to the southern caribbean. i have cruised princess many times however this ship was the worst. the buffet food was horrible , the ship is rusting,the furniture is scratched and broken. i ... Read More
i took this cruise because i always wanted to go to the southern caribbean. i have cruised princess many times however this ship was the worst. the buffet food was horrible , the ship is rusting,the furniture is scratched and broken. i would never recommend this ship to anyone and wish i know the condition before i booked it. the islands are beautiful, the weather was great. Oh i forgot to tell you the entertainment was the worst i have seen on any princess cruises and the theater was old, seats smelled, and room smelled. we go on princess because the entertainment is always out of this world but not on this ship. the cabin was good, beds new and great the best pillows. i would go to the southern caribbean again but not on the Crown Princess. Wait until the Sky Princess does the southern again . have great cruises Read Less
Sail Date January 2020
We wanted to get out of the cold so we booked the Crown Princess to the Caribbean. Our first sign that things weren't going well was that no one could sign onto the Medallion.net to get the internet and free wi-fi that was advertised. ... Read More
We wanted to get out of the cold so we booked the Crown Princess to the Caribbean. Our first sign that things weren't going well was that no one could sign onto the Medallion.net to get the internet and free wi-fi that was advertised. After an hour and a half wait and one cruise member helping, we finally got it. Before I go any further, let me say this was our 24th cruise. Our room had NO ventilation. It took until the evening of the next day to get service, even though our wonderful cabin steward, Weny, called right away. Weny, by the way, was the best thing about our cruise. A second sign we were in trouble was that they very insistently wanted us to share a table. Princess offers Anytime dining, and you are not supposed to have to share tables. Well, the whole thing is a joke. We were seated at a long upholstered table and our table had about 12 inches between each of the other tables. We were "sharing" anyway... no matter what they advertise. Then, came the food! I watched as several people sent back there food. A woman sitting next to us, asked what she was served and she was told it was what she ordered. She shook her head, tasted it, and said "no it is not, take it back." This went on through the whole cruise. My husband ordered the beef wellington one night a got a piece of beef 3 x 2 inches long. They had 2 choices for desserts; beside ice cream, and a sugar free one. Everything tasted the same. If you didn't go to dinner at 5 pm and wanted to sit by yourself, you couldn't get a table. Our last night, we went down at 5:30, the receptionist at the dining room told us that "It could be half hour, whole hour, or more" with a very snide look on her face. We went somewhere else to eat. She called us at 7 pm. to say our table was ready. Nothing that Princess advertises comes to fruition. I realize that many of the cruise employees don't speak fluent English but every cruise we have been on they have at least been able to understand what we were asking. On 4 different occasions I asked specific questions about specific things going on during the cruise. Each time I got the wrong answer. How do I know, because I wound up going to Guest Services to get the "correct" answer. One morning we were taking our breakfast outside. The automatic door closed on my husband as he was walking through it causing his hot coffee and breakfast to spill all over him. A staff member yelled at him and said he had to be more careful. My husband responded with, " I thought these were automatic doors", "No, no, they are not" said the staff member. To which my husband said the same thing, and, again, they employee said "they are not automatic doors." I finally got up and pointed to what was printed on the doors, themselves which was Automatic Doors. I told him what it said and he turned and walked away. Every other night, they included a sheet in our dinner menu to get us to order something from a restaurant you had to pay for. Shore excursions....This was the most disorganized set up I have every seen. You were supposed to "show up" on the pier for your individual excursion. Except, everyone else did too. You had to walk through the crowd trying to find out where your line was. It was funny because everywhere you went; sitting areas, outside elevators...speaking of elevators, half of them didn't work. People were complaining about the same things I am writing about now. Everyone kept saying, "I'm so glad you said something because I thought it was just me." The best places to eat were the Salty Dog and the Pizza by the pool. The piazza had some nice salads and paninis but there was hardly anything between the bread. Another problem was the PA system. You could never hear what they were saying....ever! Now, for the good parts: Weny, our cabin steward was great. And we made sure he knew we appreciated him. The first night's show was fabulous. The Princess singers, dancers, and orchestra were great. They did a Motown show that was super. And my hat's off to Sergi...he was great entertainer. This was our 4th Princess cruise. Would we do it again? NEVER! Read Less
Sail Date January 2020
We booked this cruise as part of our community cruise. Expected to have many beach days, had only one! Having seen Princess Cay yet after cruising with Princess once before. One excursion badly deccribed and hated. Missed two stops that ... Read More
We booked this cruise as part of our community cruise. Expected to have many beach days, had only one! Having seen Princess Cay yet after cruising with Princess once before. One excursion badly deccribed and hated. Missed two stops that we had beach days schedule. Not enough seating for number of passengers on ship. Gave up many days trying to find a seat and went to cabin and sat on balcony. Never spent so much time in cabin before. Food tasteless and cold. Shows were poorly put together. Nevr have I seen so many unhappy people on a ship this unhappy and as result rude. My wife and I always said that we were sad a cruise was coming to an end, not this cruise, we couldn't wait to get off of this ship. Maintenence very, very poor. I would never go on another Princess cuise again, So the 35% discound for a following cruise they forget they ever gave to us. Read Less
Sail Date January 2020
Friends told us Princess was a good cruise line so we were excited to try it! What a HUGE disappointment! The ship has broken engines so didn’t stop in 3 of our 6 ports! The staff was rude, food & entertainment quality were very ... Read More
Friends told us Princess was a good cruise line so we were excited to try it! What a HUGE disappointment! The ship has broken engines so didn’t stop in 3 of our 6 ports! The staff was rude, food & entertainment quality were very poor. Our dining room waitress acted like we were bothering her & ignored us when we asked questions about the menu. She even told us she could give us a tablecloth when we mentioned that the air conditioning was cold in the dining room! We had a poor experience with the new Medallions. It took us 4 trips to guest services to get our room keys resolved! Be careful of the falling elevators and the lighting fixtures that fall from the ceiling near the cafe. The Crown should be named the Clown! The ship is in disrepair all over & not clean! Even with the 35 % offer they gave everyone, We will not be going on another Princess cruise. Read Less
Sail Date January 2020
I was trying to go to places I have not been like St. Kitts and Antigua. Which we never got go see! I have been on over 29 cruises with many different cruise lines. This was my WORST Cruise so far. From the Diesel Generators breaking ... Read More
I was trying to go to places I have not been like St. Kitts and Antigua. Which we never got go see! I have been on over 29 cruises with many different cruise lines. This was my WORST Cruise so far. From the Diesel Generators breaking down( Maneuverability and traveling very slow) to be without Power or basic Power in our room for about 4 hours in port ( St. Lucia) with a cabin friend in a wheelchair was not fun. We also had very bad weather out at sea. We had more sea days then I ever wanted. I did like their Medallion it was quickest I have ever been on and off a boat with a person in a wheelchair. Food was not that great had to send back my meals a few times due to temperature, heavy seasoning and taste. They had also tried to pass off leftovers from the night before(pot roast) to new dish. Pot Pie with Steam vegetable on the side with no seasoning. Not a good taste! Casino was good! Very Smokey in none smoking area! Took a Steel Drum Class with Mr. Wilson. Very Fun! Very enjoyable. It took 72 hours to get our Laundry back from Cleaning. Entertainment was good. Very Funny Comedians. You know you have a bad cruise when you receive a letter form the Captain of the ship at Sea Day with a gesture of concern to receive a Future Cruise Credit to 35% of the base cruise fare paid. Not good! I was told by another guest. He did this so you could book another cruise before getting off the cruise. I did not like this Gesture! Princess needs to due a lot better! Read Less
Sail Date January 2020
We chose this cruise because it was 10 days, 6 ports and a good value. We also had only done Carnival before, so we wanted to try something different. WOW!!! We should have made another choice. When we got on the cruise, the captain ... Read More
We chose this cruise because it was 10 days, 6 ports and a good value. We also had only done Carnival before, so we wanted to try something different. WOW!!! We should have made another choice. When we got on the cruise, the captain informed us that an engine was broken, so we would not be able to make it to our first port in time. Well, that broken engine actually created many more problems. We ended up not being able to go to 3 of the 6 ports and all we got for missing those ports was "I'm sorry." They did give us $75 for missing the first port, but nothing for the others. They claimed it was weather related so that they didn't have to pay us any money, except for less than $10 in port taxes. In addition to the broken engine, the service was broken on the ship too. For example, I went to multiple activities that were advertised (basketball tournament, ping pong tournament to name 2). When I got there, me and others waited for a crew member to arrive, but no one did. When I addressed it with the director of activities, she literally replied with "I'll go murder my employees". Her attempt at a joke was condescending at best. So they had very few activities on the cruise and I believe part of that was because most of the cruise was people 65 years and older. We actually had fun with a lot of the people who were at least 20+ years older than us, but it made for a very boring cruise with all activities geared toward that age. The ship had other issues. One of the elevators dropped multiple floors with people in it. The ceiling in the buffet area dropped and almost hit our friend. I had to break up a fight between one of the crew members and a passenger. The tv in our state room didn't work, a worker stole my expensive water container, and I can continue listing more issues. I tried to contact Princess when I got back, I sent an e-mail, I filled out their survey and no one has contacted me. No one has bothered to try and remedy the issues. This was one of the worst overall experiences I have had with any company. Unless they fix these issues and refund us some of the money for missing half the ports and experiencing the other issues, we will never travel Princess again. Read Less
Sail Date January 2020
We have cruised several times and usually go Norwegian. We are a couple in our 40s, with 18 yo and 11 yo sons. We love NCL for the food and all the activities they have on board. We decided to try out Princess because we loved the 10 day ... Read More
We have cruised several times and usually go Norwegian. We are a couple in our 40s, with 18 yo and 11 yo sons. We love NCL for the food and all the activities they have on board. We decided to try out Princess because we loved the 10 day holiday itinerary of this cruise. I knew it was a bit of an older demographic, but honestly said to myself "how bad can it be?" We travel a lot and always are able to make the best of any situation so I thought we could do without some of the amenities that other ships offer since we would be at port most days anyways... We just got home yesterday and I can say confidently that we will NEVER go Princess again. I have a whole list of issues with this cruise line, but to summarize: 1. Food was not good. We are used to knock-your-socks-off food with lots of dining options, specialty restaurants, etc... The buffet food was better than main dining room on most days. But the buffet was random, small and not great. For example... here is what the lineup was on one day for lunch and in this order: Black beans, indian butter chicken, steamed cauliflower, grilled zucchini, mashed potatoes, crock pot stew, creamed corn, steamed fish of some sort.... there were a few more items, but you get the idea... I wish they would have done something that made sense- a day of Indian, for example, with 3-5 Indian dishes followed by the mashed potatoes and regular American food options. Or how about a day of Chinese food, Mexican food, etc? It was like they pulled out whatever was in the fridge closest to them, warmed it up and slapped it down on the buffet line. Weirdest thing ever. And the buffet was TINY. My 11 year old lived off of grilled Hamburgers from the poolside grill for 10 days. The breakfast buffet was worse. The most watery scrambled eggs you've ever seen- reminded us of the free breakfast you would get at a Holiday Inn. No omelet station unless you found a crew member and specially requested it. Then it took 15-20 min to make (they prepared it in the back). Microwave bacon. Yuck. I ended up eating an English muffin with mystery jelly (it was never labeled on what flavor it was) and a bruised banana most days. They also only had two specialty dining restaurants and it was impossible to book a rez once on board. I luckily booked one night of specialty in advance, but once we were on board and realized the regular dining was not very good, we wanted to book more nights of specialty but couldn't. Oh and once on board, they advertised a one-night-only Crab Shack night (Which was extra $$ but we were willing to pay just to have something GOOD) but only had enough slots for about 30 reservations so they were booked by the time we called to get a reservation. Really crappy planning, in my opinion. 2. We were bored out of our minds. No water slides, no rock climbing wall, no ropes course, etc... we knew this cruise line catered to an older crowd and that these amenities were not on the boat, to be fair. However, I expected they would have some of the normal staples at least: Pool table, mini bowling alley, miniature golf, kids arcade, etc... Nope! They had a tiny golf putting green, but it is NOT a mini golf course. And the basketball court we were looking forward to was like a quarter court. Smallest one we have ever seen! And there was no dueling piano bar or any sort of entertainment like that. The comedian they had was mediocre. The best act they had was the vocal impressionist singer they had on one night. I've never seen more people sitting around a cruise playing board games and cards. It seems that everyone was bored! And we have never done more Bingo or did more trivia- we had to just to keep ourselves from dying of boredom. Also watched more movies on this cruise than ever before in my life. I don't think we have ever watched a movie on a cruise ship, actually. 3. They had a generator problem on the ship on the cruise prior to ours, so they couldn't go full speed and canceled one of our port days. So yes- we had to spend ANOTHER day on the dang ship with the same lame food and dying of boredom. They also trimmed time off of our St Thomas port, which interfered with our plans for that day. 4. They were an hour late into one our ports and the shore excursion we booked through Princess on Grand Turk sucked. It was a true cattle call type of experience. We usually book our excursions outside of the cruise lines and this was a good reminder of why. **The one positive thing about Princess is the service is really good. All of the staff we encountered were helpful, friendly and worked very hard. We do think in that respect, the service on Princess is a bit above the rest we have previously sailed on. Perhaps we have been spoiled by previous cruises or perhaps we just aren't the right demographic for this cruise line, but either way... we won't be back. We talked to other people our age on the ship and it seemed to be the same consensus. I felt bad for the families with children younger than ours- they were having a hard time it seemed. I just called and canceled the Alaska cruise we had for the 2020 summer that I booked a year ago. I am relieved! Never again! Read Less
Sail Date December 2019
Terrible food. Poorly scheduled entertainment times.This cruise they eliminated a port so we had an additional day at sea and two other ports had reduced time there. Very disappointed and will not cruise Princess again anytime soon. The ... Read More
Terrible food. Poorly scheduled entertainment times.This cruise they eliminated a port so we had an additional day at sea and two other ports had reduced time there. Very disappointed and will not cruise Princess again anytime soon. The casino should have had more tables open while at sea since we had additional unexpected time sailing.The staff was nice...no complaint with them. Food variety as well as quality was terrible.The lido dining area closed at 11 pm so any food was by room service which took a while and came up cold. We had a set dining time at 7p. Things like trivia or other fun "game type" participating activities seemed to be scheduled during our dining time. Some of the more popular activities should have been done in larger venues/lounges. Our balcony room was nice but on both Princess cruises we have taken the bathrooms are extremely small. Showers leave barely any room to turn around in without flooding bathroom. Read Less
Sail Date December 2019
Princess cruise could not provide a worse experience ever. As soon as we departure from Fort Lauderdale, the caption announced we wouldn't stop in Grenada, one of the ports was scheduled. The crew members were completely disorganized, ... Read More
Princess cruise could not provide a worse experience ever. As soon as we departure from Fort Lauderdale, the caption announced we wouldn't stop in Grenada, one of the ports was scheduled. The crew members were completely disorganized, there were no crew member providing instruction or organizing all the lines to get in or get out of the ship. Every single stop was a mess!! They arrived 2h late in Turks and Caicos without any excuse and the cruise ship didn't compensate us staying a little longer in the island. Because they didn't stop in Grenada and they arrived late in Turks and Caicos, I missed the excursions I'd paid and I lost my money. When I complained about this problems in the service desk, I got the answer from the crew member that they couldn't do anything and it was my problem because I didn't purchase the excursions with the cruise company. They also tried to push me to purchase excursions for the next islands. In the last day, we realized the crew members were getting the luggages in front of the cabins and they were taking many pieces together with a small cart. I also realized the crew members were dropping many pieces of luggages many times when they were taking it. So, when we arrived at the final destination in Fort Lauderdale, we realized our luggage was completely destroyed. We did a damage report in the port and sent it to the cruise company. It's been almost 2 weeks I arrived and I didn't receive a single answer about the cruise company. Thank Princess Cruise!!! You destroyed my wife's birthday, my vacation trip and also my luggage!!! Stay away from this cruise company, they don't care about the passengers!!!!!! Read Less
Sail Date December 2019
We chose Princess Cruises under the impression that Princess Cruises is one of the higher ranked / higher quality cruise lines compared to several others that we had taken prior (MSC, Norwegian, Costa, Aida). We also loved the itinerary ... Read More
We chose Princess Cruises under the impression that Princess Cruises is one of the higher ranked / higher quality cruise lines compared to several others that we had taken prior (MSC, Norwegian, Costa, Aida). We also loved the itinerary for the "Jewels of the Caribbean with 6 stop overs). Our high hoes were shattered early during the emergency drill, when the captain announced that due to prior and ongoing trouble with one generator, the Crown Princess would not stop over in Grenada at all, and would leave St Thomas 2 hours earlier than planned. As a "reward" for this inconvenience we received a meager $100 credit per person, which given the overall costs of our cruise being close to $9,000 for two, seems a smack in the face. To make things worst, the Crown Princess arrived late on her last stop in Turks and Caicos and the early booked tour via Princess Cruises (no surprise here ) had already left without us. Only after long debates with the excursion team did we receive a refund, without any additional discounts or consideration for our inconvenience. We basically were forced to spend the time at the over crowed beach near the ships dock. We had also booked the all cruises access pass for the Thermal area and initially we were told that the Spa Pool was exclusively for Spa guests. We found out the hard way on the first day that this was not the case and anyone could enter the area. There was no such exclusivity. Upon our complaints they changed their statement and said it would only be reserved for adults, but not just Spa members. Anytime diners frequently had a wait a the formal dining restaurants and tables for two were literally never available. Even with reservation attempts they were always booked out very early. The food in the buffet restaurants was tasteless and without any culinary highlights. Even soups were watery. In contrast the food in Sabatini's and Steak House was great, but then of course you pay for it. We thought that Princess Cruise would offer at least such higher quality food in the "free" restaurants, but no such luck. For us the cruise was a major disappointment overall after our high hopes for Princess Quality, and as we are frequent cruisers we will spend our future money elsewhere. I am sure none of the well paid executives in charge of Princess will take a note. Read Less
Sail Date December 2019
My fiancèe and I love to cruise. We have cruised with Carnival and Norwegian. Now we saw this awesome itinerary that featured places we've never been from top to bottom. Now we get to the check in point. The old man was rude and ... Read More
My fiancèe and I love to cruise. We have cruised with Carnival and Norwegian. Now we saw this awesome itinerary that featured places we've never been from top to bottom. Now we get to the check in point. The old man was rude and grumpy I asked a question and he summoned up his most bitter NO that he could find within. We looked at each other and said nothing because we were at the final stop before vacationing into bliss. Not one greeting did we receive as we boarded the ship. What we did receive were shocked appalled stares from other passengers. We are minorities in our 30's. The median age on the ship had to be 67. Now everywhere we go people look at us like we are pariahs. We go into calypso to buy items and it took forever the cashier had to figure out prices on notebook and then key them on register. So I don't like the cruises private islands, to me you might as well stay on the ship. So I was stopped by the metal detector three times. Now the lady who is at the card reader gives a weird look and the metal detector goes off. So the guy with wand is talking to me as if he knows this is wrong but he's just doing his job. While on deck 15 walking to get a snack a repair man pushing a cart doesn't wait until we pass or say excuse me he just drives in between us not breaking stride. So a buffet employee just brushes in between my fiancèe and another woman so my fiancèe has to lift her plate so he doesn't push it into her stomach. No excuse me or pardon me just impolite. He comes back through again but now he can go through with ease. I make the comment about the rudeness to my girlfriend and he looks back at me with a oh man I messed up look. Still no apology. The stateroom had stained towels bathrobes and pillowcases. Now the stains were face up, as soon as you look at the bed I see stains on the pillowcase. I threw it on the floor they cleaned room left the dirty one. So I took the case off and threw it in with the wet towels from the shower. It was replaced then. We go in effy and not one greeting not one offer for help. The cashier did not acknowledge us so we kept our money in our pockets. We go back to calypso for earbuds and the cashier while having a general conversation with someone else doesn't greet us and watches us like a hawk. 6 locations visited and we were offered a photo one time only. It's like we're low class peasants and nobody acknowledged our existence. We spent $5000 on this trip and other than good food at the buffet it was a waste of time. I would not recommend any young people or any American born minorities on that cruise ship. It felt tense at times like we didn't belong in that realm. There was no thank you on disembark day just scan your card and go. The crew needs diversity training I feel like the crew is just as bad as the passengers which leads me to believe that is the atmosphere that is cultivated on the ship. I hope others come out and be honest about their experiences on the crown princess. Something has to change and it needs to happen before an altercation happens. Read Less
Sail Date November 2019
Weeks before the cruise I spent hours setting up the Medallion Class and Ocean Ready applications on four cell phones so that my parents (in D514), my husband and I could communicate and utilize the newest technology during the cruise. The ... Read More
Weeks before the cruise I spent hours setting up the Medallion Class and Ocean Ready applications on four cell phones so that my parents (in D514), my husband and I could communicate and utilize the newest technology during the cruise. The application never worked for either of my parents or my husband. I was only able to view the stateroom charges the first 3 days of the cruise and then nothing worked on either app. The weeks leading up to the cruise, when logged into the Princess website it stated that we could get on the ship at 10:00AM. When we checked in, we were told that we would have to wait until 11:15AM. When we boarded the ship we were told that the rooms would not be ready until 1:00PM. Therefore, we did not leave the public areas until 1:00PM. We later asked the stateroom attendant when he had to have the rooms ready during turnover and we were informed that staterooms are ready at 11:00AM. We had been awake since 12:30AM for travel that day to Fort Lauderdale and getting to the room for a nap would have been nice when we boarded. Upon entering our room D518 there were dirty towels on the balcony which I had to get housekeeping to remove. When we met our housekeeper for the first time I tipped him $20 as I enjoy the towel animals and requested them in our stateroom. When we did not receive an animal the first couple of nights, my husband tipped the stateroom attendant another $20 in order to get nightly towel animals in the room. During the entire 10 night cruise we received two towel animals for the $40. Although the towel animals were very detailed and we enjoyed them, we do not tip that kind of money for 2/10 nights for something we enjoy so much when cruising. Missing from our room when we arrived was the dining assignments card. The first night of the cruise, we had no idea where to go for anytime dining until other guests mentioned the card that was in their room. We returned to our room, asked my parents (D514) to check their room and neither of us received it. We had to go to customer service to get the information on where to eat. Later we noticed that our shower drain would start backing up after a few minutes of showering. The issue became worse so we had to have maintenance come in and fix the issue. Half way through the cruise our showerhead wouldn’t stay upright no matter what we did so we ended up wrapping the emergency pull cord around it to get it to stay up. The D514 stateroom on the morning of 10 November had to take a cold shower during the 7:00AM hour because there was not hot water available in the shower or sink. My parents stated that several mornings they were subjected to cold showers early in the morning, as they did not have hot water in their shower or in their sink. Prior to booking the cruise, we contacted Princess about their staterooms and amenities as we were comparing cruise ships and staterooms. We were never informed that the Crown Princess had tiered balconies. We paid a lot of money for a mini-suite, we could have purchased a balcony on Celebrity with the same square footage, that would have cost us less money and provided us with more perks. We never would have booked such a room had we of been informed. Our balcony had zero privacy, deck ten could look down and see the entire balcony. The balconies were also very unsafe as the handles to the balcony staterooms do no prevent a lock out. If one guest were on the balcony and another is in the stateroom and turns the handle ever so slightly the door is locked and the guest on the balcony is stranded. The bathroom plugs would not support any American electronics, not an electronic toothbrush charger, not a hair dryer, not a phone charge or even an extension cord for these items. The only thing that it would support was a nightlight. During the evacuation drill we were sitting in the lounge area where the employees were directing people into the lounge and failed to continually warn them about the steps up into the lounge area. There were four guests that fell just during the short time we were sitting there. The employees would yell muster station 7, watch your step and then another 30 people would walk in before they warned them to watch their step again, another person would fall. Someone could have been seriously injured. After the drill, we went to the customer service desk to check on a significant football game and whether it would be available somewhere, anywhere on the ship. I told the gentlemen that the game was being broadcasted on CBS at 3:30PM on Saturday 9 November and that it was LSU ranked #1 and Alabama ranked #3. The employee did some research and stated that if it was a big game like we mentioned than they would be showing it somewhere on the ship possibly the casino or available in our stateroom. Saturday (day at sea) arrived, dozens of guests were wondering if the ship was going to play the game. I went to the customer service desk that morning and asked. The employee stated that they do not get CBS and handed me the NFL game schedule that they would be broadcasting on Sunday. I argued with her that we were told Thursday the game would be available somewhere on the ship. She claimed to have contacted headquarters and claimed that she emailed the cruise director. She stated that if I returned at 1:30PM she would have an answer for me. When I returned she stated that it would not be available. After being lied to by Princess yet again, I had to pay $20 for Wi-Fi to stream the game on my phone. The first cocktail that I ordered at the bar on deck 16 next to the smoking section I asked the waiter for a straw and what the charge would be for the drink. The waiter disappeared and never returned. We enjoy the typical fruity cruise drinks like Pina Coladas, when ordering these drinks they were given in cocktail glasses with paper straws. The straws were not even long enough to reach the bottom two inches of the drink. We eventually had to order them in juice cups so that we could finish our $10 cocktails. The smoking section on deck 16 should state that there are no children allowed. There was a couple that had a 5-year-old sitting in the smoking section and eating breakfast every morning. The ashtrays in the smoking section on deck 16 are the cheapest thing on the market, other cruise lines have windproof ashtrays so that non-smoking guests are not subjected to unwanted ash and smoke that are inexpensive. We attended the Horizons for lunch after boarding the ship for lunch and again later the first day of the cruise for dinner. On two separate occasions on the first day of the cruise the dining room ran out of silverware and cups. On that note, why is the silverware wrapped and on tables, what if you want to take food to your room, you are expected to eat with your hands? The silverware set up is absurd, we have never seen this before and it was a huge inconvenience the entire cruise not just for us but we witnessed other passengers having the same issue. We were looking forward to the juice selection at the buffet in the morning as we do every cruise and it was terrible. There were two options, orange or apple, the orange juice was disgusting it was filled with so much pulp. The juice was handed out in glasses not much bigger than shot glasses so you had to continue to flag waiters down for a refill. In addition, the juice was only available at breakfast so you only had water and tea to drink the rest of the day. The milk was only available in a spout instead of small cartons like other cruise lines, so if you wanted cold milk it was hit or miss. If you wanted to take milk out onto the pool deck or in your room, you had your hands full trying not to spill it. When entering the Horizon buffet from the pizza café, the first drink station you see on the right, the ice/water machine was broken the entire cruise and water and ice were available in jars, which ran out all the time. The omelet station was another ridiculous system that Princess needs to revamp. The first time it took 20 minutes to get the omelet, we could not pick the omelet up a waiter had to continually check on the status, and the order was never correct. One morning the omelet station ran out of all cheese except Swiss, who in the world has Swiss on an omelet. Just outside of Horizons buffet, we were eating lunch by the pizza place when two employees with white button down shirts started to reprimand a female waitress employee in front of guests. The two male employees kept going back and forth lecturing the girl who looked like she was going to break out in tears at any moment in front of dozens of guests. It was utterly unprofessional, I’ve never seen anything like it before on vacation. We dined often in the Da Vinci dining room when we did not have a late excursion. The Da Vinci dining room requires pants, a nice shirt, and if jeans are worn they cannot have holes. The second night a gentlemen came in with jeans torn up and down and an Affliction t-shirt on like he was attending a night club. But I guess since his female companion was in a dress they allowed them to dine in Da Vinci. Another night we noticed the couple in their 20’s occupying table 471 in Da Vinci were in lounge clothes. The male had sneakers, basketball socks pulled up to his knees, basketball shorts on and a t-shirt. It was so shocking I couldn’t even remember what the female was wearing. Why have dining room attire standards if you aren’t going to hold guests accountable. Movies under the stars were a huge disappointment. This was the ONLY reason we decided to give Princess a try as friends and family had bragged about watching movies in the loungers with blankets, cookies and milk, and popcorn. There were no cookies and milk provided. There was popcorn made but it was not handed out, it was placed in bags in a basket next to the bar. Had I have not gone to the bar for a beverage I would have never known about it. The popcorn was barely edible as it was old and stale. Movies being played at prime times on the big screen by Calypso Pool were for children and families. Does Princess even take into consideration the age of those booked in their staterooms? Families possibly totaled 5% of the entire ship on this sailing, why weren’t adult movies that were on the demand stateroom system played on the big screen. Extremely disappointed. During the two days at sea that the four of us spent by the Neptune pool there were ZERO waiters/waitresses walking around to order a drink from. We had to continually go to the bar for service. At least the third day at sea we sat at Calypso pool and there was service there. When entering the elevator area from the stairs on deck 9 and making a left to hit up or down on that elevator, the buttons do not work. Then, the fact that the far two elevators are on separate operating systems where you have to hit the up or down button on both is ridiculous. The elevator that takes you to deck 16 by the pool bar was broken the entire cruise. The sliding doors by the Neptune pool were in and out of service the whole cruise. Public area restroom by the casino had a sink out of order. I felt like I was on a low-budget cruise line like Carnival but with an older, less-rowdy crowd. This was the first cruise in 14 years of cruising (my parents have been cruising 34 years) that we did not attend an evening show. There were several times we went by to see if it would peak our interest but each time after reading the description and other guests talking about it we were not interested. Our last cruise on the Celebrity Equinox we attended 8 shows on a 10 night cruise and all were excellent. While the ship was in port, the air conditioning throughout the ship in public areas was turned off. It was horrible when returning to the ship expecting to cool off and it is just as hot walking around the ship public areas as outdoors. I understand trying to save money but this was ridiculous. Princess should be embarrassed by all the corners they cut and embarrassed by the outside appearance of the ship. There was so much rust we noticed when walking alongside the ship when in port. There was also rust on the tile by the hot tubs, around the balconies, it seems that every ship we saw in port that was not ours look brand new compared to the condition of the Crown. So many other guests were pointing out how nice the Celebrity, Viking, Disney and Princess ship next to us looked when in port. I have never experienced a ship that was rocking so out of control. It took my husband and I a week after returning home for the feeling that we were moving to end. The two days at sea returning the ship rocking was out of control. The stabilizers either need to be updated, maintenance performed, be replaced or something else done. Nowhere is the ships location within the Caribbean displayed on the ship so we could not understand why the ship was going so fast and putting guest’s health safety at risk. I have cruised a dozen times and never had this issue before. When doing laundry on ninth deck had issues with the coins. When we called customer service via the phone button labeled as such which routed to a guests personal room. The pool activities were canceled for the entire second day at sea. There should be a backup for entertainment when the ship is rocking too much for scheduled activities. There was not even music being played on the speakers. You have hundreds of people by the pool for entertainment, and no entertainment. I guess when the cruise gets past the halfway point Princess has told their stateroom attendants to only provide clean towels and linens to save money because neither D514 nor D518 received toilet paper or tissues napkins in stateroom. The last night of the cruise, we had to search for assistance to get some. There are usually refills supplied in the rooms. Every single port we visited we were late arriving and leaving the port early. Why are we paying so much money for these stops to be cut short. There were times when we were 30-45 minutes late getting off the ship (first wave) and we were told we had to be back at the ship 30-45 minutes prior to the ship departing. Completely ludicrous. Princess website: “We selected only the most reputable companies available to provide your excursions. The companies providing your excursions are selected by Princess based on their excellent reputation for service and safety.” The tender process at Princess Cay seemed as though a brand new cruise line, with brand new employees were implementing a brand new system by how terrible the process went. With no exaggeration it took us an hour from getting off the elevator to get to Princess Cay. Then our trip was cut short as we were told we had to be back on the ship at 4:15PM when the ship was not leaving until 5:00PM. So two hours of our day was wasted. Then when we got off the tender there was no one directing us on where we could go, whether one side or the other was open, what amenities were provided, it was unreal. At the cookout lunch they ran out of food and didn’t care that guests were still coming by to eat. The bars closed hours before departure and guests were stuck without beverages. It was a horrible first stop. In St Lucia we purchased two tickets for SLU-320B for $69.95 each to participate in the volcanic island experience and mud bath. This by far out of numerous cruises over 14 years has been the worst excursion I have ever booked and we book an excursion at every port. In the description it says the scenic drive goes through two traditional fishing villages. This tour does not as it ends up at some point where the drivers buddy can try to get money from guests in their little shops that overlook from afar these villages. Description on Princess website states we descend into Soufriere which is deceiving since we really wanted to stop and see the black sand beach of Soufriere and we got nowhere close to it. Princess says the mineral baths are oozing with mud which was a lie as we applied mud from a 5 gallon bucket. Website says we will stop briefly at Marigot Bay and we stopped a mile from it at an overlook in which I can provide my photographs to prove such. Nowhere in the notes or medical restrictions does it mention the aggressive and terribly long drive it is for this excursion. We were in a vehicle for 4 hours making “hair pin turns” every 50 yards with 40 mph in between. This tour was the first time in 36 years on the earth that we have ever gotten carsick. After the first stop I had to ride in the front. My husband had to take anti-nausea medication. Another guest on the same bus had the driver pull over to vomit. Had we of known that we would be in the vehicle for 4 hours of a 5 hour tour we would have never considered it. We stopped by the excursion desk to receive a refund and of course, no one was there on every occasion. In Barbados we purchased two tickets for BGI-820A for $64.95 to snorkel with turtles and enjoy the beach. This was a good excursion, Barbados was beautiful. However, Princess claims that the companies providing these excursions are selected for their safety reputation which was not the case on this excursion. The Captain of the boat allowed a guest to drive the boat who had no boating experience. The Captain then left the helm and went downstairs. The guest sitting in the Captain’s chair started freaking out as the boat veered out to sea. I promptly grabbed the wheel and steered it back towards land and the Captain came back up after she realized the boat was going astray. The Captain also admitted that she did not know how to dock the boat after I asked what slip she was pulling into. She pulled the boat alongside another tour boat and the ropes were tied together to unload passengers. We had to climb onto another boat in order to then climb onto the dock to depart. In Antiqua we purchased two tickets for ANU-880A for $74.95 each to kayak, observe Bird Island, snorkel, visit the beach and hike. The excursion was listed as 4.5 hours in which it lasted over 5 hours and we were late getting back to the port. Kayaking was listed as 45 minutes and nowhere does it state on Princess website that the kayak portion is guided. The guide took us about 100 yards through the water, not the mangroves, looked for sea creatures to show guests, didn’t find anything and had us return. Kayaking did not even last 30 minutes and a portion of that was wasted while the guide assisted unsuitable guests back in their kayaking after falling out. Guide didn’t even take us by the mangroves until the last 50 feet when returning. If Princess lists this excursion as strenuous and suitable for the most active passengers in excellent physical condition then why is the excursion desk allowing people to book this tour to those clearly obese and elderly. Princess states that the companies providing the tour have an excellent reputation for safety, well I had to say something to the driver of the boat because it was a very small boat of maybe 22 feet filled to capacity with guests and he drove the overloaded boat into large waves that were not safe. This is coming from two people who own a boat, have attended the United States Coast Guard boating safety course and have obtained a boating license. The guide then turned the boat around, and decided that 50 yards away was the spot to snorkel. It was so unsafe that I didn’t even get out of the boat. The waves were so intense that guests were being pushed against the boat. Then the boat transporting the other passengers was tied to the same buoy. As guests were getting off one of the boats came untied and started drifting into snorkeling guests. They couldn’t start the engine and create further risks and continued to jeopardize the safety of guests. Also, on the ticket for the excursion it stated that water shoes were required, not recommended as it states on Princess’ website. So when we pulled into port we had to go purchase water shoes to prevent being turned away from the tour. When we arrived no one had water shoes and our money was wasted. Princess should refund us not only for the tour but also the water shoes that we did not need as we have a pair back home. When we received the final bill it stated that we could not receive any money back after we left the ship. So we went to shore excursion desk again to complain about our deceitful excursions again and no one was there to provide assistance. Customer service stated that it is not something that they can address and has to be handled by shore excursions representative. We paid for this cruise and received less. Last cruise was also a 10 day cruise, we paid less than the Crown, and we received the drink package, free Wi-Fi, pre-paid gratuities and room credit. For us to pay $3868 for the cruise and $789 for excursion for the gigantic list of issues we encountered, we should receive a refund of some sort. It is sad to say that there were only three good things to say about the Crown Princess. The food was good, the beds were nice, and our Da Vinci dining staff were excellent. Jeanette the junior waitress, Francis the assistant waiter, Stanford the waiter, Puja the hostess, and Rui the head waiter were all amazing. Francis went above and beyond and always had our ice tea waiting for us without having to order right after we were seated. Stanford had a great sense of humor always helping us pronounce entrees correctly and made great recommendations. The service at Da Vinci was the only good thing we looked forward to each day. Read Less
Sail Date November 2019
This was my 5th and probably final cruise on Princess. I chose it entirely for the ports (especially Dominica, Grenada, Bonaire and Aruba). The ship was a huge disappointment though. From the moment you walk in you can tell the staff ... Read More
This was my 5th and probably final cruise on Princess. I chose it entirely for the ports (especially Dominica, Grenada, Bonaire and Aruba). The ship was a huge disappointment though. From the moment you walk in you can tell the staff aren't very friendly and don't seem to like being there. Nobody smiles and hardly anyone says good morning or afternoon. Not one person called me by my name, not even our Cabin Steward after 10 days with him. Service in the restaurants was also horrible. One waitress in the buffet area gave me a stern lecture because I ordered a lemonade from two servers by mistake and she told me it was a long walk to the kitchen to get lemonade so next time I should just wait and not ask anyone else and waste her time. When we asked our waiter in the restaurant to bring us fresh rolls because ours were stale, he said "no problem" and just slid the half-used basket from the next table on to ours!! The food itself was also awful with stale bread and baked products and tasteless, weird menu and buffet items.I normally enjoy the casino, but on the Crown Princess, the dealers are so cold and unfriendly they made playing there a very unpleasant experience. Overall, I would strongly recommend you consider booking on another Princess ship, or maybe another cruise line. Princess is going way downhill for sure. At least the cabins were reasonably priced. They had to be to attract guests. Read Less
Sail Date October 2019
After doing research for 6 months, my best friend and I decided this was the trip we would celebrate our 50th birthdays and 38 years of friendship! What a nightmare! Our balcony didn't have air conditioning for 2 days! The ... Read More
After doing research for 6 months, my best friend and I decided this was the trip we would celebrate our 50th birthdays and 38 years of friendship! What a nightmare! Our balcony didn't have air conditioning for 2 days! The maintenance man came to our room 5 times in those 2 days with a stinky attitude! Finally after complaining to the customer service staff, they send another tech who replaced the entire a/c unit and did so with a smile. The room was old, carpets were stained, the towels had black stains in them, the mattress killed my back. Old school furniture, the only thing we enjoyed was the big screen TV! The customer experience manager was a joke!! He gave an excuse for everything, he said the staff on board were not changed out, they didnt know the layout of the ship, they were overworked and tired. I'm sorry, I work in an industry where customer service is everything and if I provided poor service like we were provided, my customers would go elsewhere! The CE manager comp'd our specialty restaurant, Sabatini's and promised to follow up with us, he never did! We go for dinner at Sabatini's and the Matre'd gave us the most discriminating look, he walked us half way to our table and pushed us on the waiter, meantime, he walked everyone else to their tables and put their napkins on their laps. The food at Sabatini's was blah, the food in the main dining rooms was disgusting! I finally told the waiter just bring me bread! The food served in the buffet was better than the food in the dining room. Dinner at the Crown Grill was good, however, they charge $10 for a rubbery lobster! The casino assistant manager was a rude jerk! While playing the slots you scan your medallion and accrue points, how am I supposed to know the medallion times out while in a bonus round. This guy comes over and talked down to me, says "oh its a known issue, don't you know?" I got upset and cussed him out and said I DONT WORK HERE, I DONT KNOW! The activities on board were horrible, the live shows were horrendous! There was a disco show, yes disco is dead, but they really killed it. The voice at sea was good, probably the best thing to do as everything else sucked! You heard the Cruise Director, but never really saw her. I knew after reading reviews that Princess caters to the older crowd, and we were okay with that, but holy smokes!! There was also a group celebrating Pride, but these guys were too much! I chose deck 14 to enjoy the pool on that deck and these guys were doing some unspeakable activities in that pool. Needless to say, i wasnt getting in and contracting whatever was in that water! This was my first cruise with Princess and we won't be back! So disappointed to wait 10 months and 2 weeks for what we thought would be the vacation of all vacations! We paid a lot for this trip to make memories for a lifetime, unfortunately the memories were not good. The day we disembarked we received surveys regarding our trip, it took me 2 hours to complete it and wrote a letter to the President of Princess Cruises, I have not heard from anyone regarding our experience. Guess Princess doesn't care, that's okay, I'll go elsewhere. Some positives, all the islands were beautiful, The Sea Queen and Jessie were awesome! Read Less
Sail Date October 2019
This is my 7th Cruise, 2nd time with Princess who I did rate my favourite. However, not anymore. This cruise has been my worst experience ever. Very embarrassing when we have brought our friends with us and it’s there first cruise! ... Read More
This is my 7th Cruise, 2nd time with Princess who I did rate my favourite. However, not anymore. This cruise has been my worst experience ever. Very embarrassing when we have brought our friends with us and it’s there first cruise! The food in the main restaurant Bottecelli is absolutely disgusting. The presentation is the lowest I’ve ever seen. There seems to be a selection of 2-3 soups on the starter menu every night. This is a choice out of 5-6 starter choices so this leaves you with practically no choice. My friend ordered the chicken pie it was presented in a pot on a plate, no veg nothing just pastry over what you can only describe as a bowl of soup! There is a steward operating the pool bar on 16th deck by the smoking area who refused us straws for our cocktails said it was management/company policy that straws were only allowed with blended drinks! Very rude argumentative Asian guy. The ports apart from St Thomas have been very poor. We docked in Dominica and expected some nice shops but instead we had a run down shanty town with nothing to do and this was our longest stop. Today in Grenada it’s a Sunday and all is closed up. What a waste of time! A very poor cruise iTunes U and shockingly disgusting tough badly presented food! Read Less
Sail Date October 2019
I initially chose this cruise because of its itinerary. Unfortunately though the stops are very appealing, be sure to check the amount of time spent in each port; I found that some of the best ports only had a five hour dock. Also, this ... Read More
I initially chose this cruise because of its itinerary. Unfortunately though the stops are very appealing, be sure to check the amount of time spent in each port; I found that some of the best ports only had a five hour dock. Also, this ship never disembarked on time along with the fact the majority of its guests are 70+ years of age and have assistive devices (even longer wait times and disembarkation times). Ship itself is average- nothing fancy, nothing extravagant. We spent the first 3 nights of our stay in a HOT cabin due to "AC issues". The dining for us was a huge disappointment. This ship happens have the smallest buffet area I have ever seen that served leftovers from previous days. The food is bland and lacks presentation. It would appear as though we're being served slop. My son and I had to rely on the Salty dog and Slice pizza to enjoy any meal. The ship was filled with individuals that have gotten free rooms (because they gamble in the casino) so they come across as ungrateful/bored/miserable people. My son hated this trip and told me he refuses to cruise again. I was robbed in Bonaire during an excursion. When I got back on the ship after spending my time in the police department filing a report, I needed to contact my bank. USAA was called for me however they needed to verify me with a text message or email. The ship refused to give me internet access for the moment to verify my account NOR did they ask me if we were alright! I was told we could purchase internet for the day rate of $20. At this point I felt Princess didn't deserve any more of my money so we stopped at a Starbucks on the next island. I will cruise with others again, but Princess is a HUGE disappointment. Read Less
Sail Date October 2019
Elite member of Princess, have always enjoyed our experiences but not this time. First time I have found that I wish we had not gone at all. Embarkation was fine, cabin, while old was good except ONE plug that worked. Dining, found ... Read More
Elite member of Princess, have always enjoyed our experiences but not this time. First time I have found that I wish we had not gone at all. Embarkation was fine, cabin, while old was good except ONE plug that worked. Dining, found the food in the dining room OK but very little variety and I very much resented that I could not get brewed coffee on my coffee card until I either sent a poor server out to find it as it was not available at the Horizon Court either..Oh well, what you got was not very good anyway. Entertainment-- write that off, two male singers, two female singers, two shows and I believe there was someone who told jokes.....very little variety . That plus there were so many people coughing at times they were hard to hear. Service, lots of service people all who were very good at their jobs BUT especially in the Horizon Court I felt that more effort should have been made to disinfect the chairs, salt and pepper shakers and to keep the food area cleaner and the hand washers filled and to encourage people to use them. Shore Excursion people not nice to deal with, rude at times. Read Less
Sail Date September 2019
Crown Princess Ratings
Category Editor Member
Cabin 4.5 N/A
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 4.5 3.8
Shore Excursions 5.0 N/A
Enrichment Activities 4.0 N/A
Service 4.5 4.2
Value for Money 4.0 N/A

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