103 Princess Crown Princess Cruise Reviews

This is my 7th Cruise, 2nd time with Princess who I did rate my favourite. However, not anymore. This cruise has been my worst experience ever. Very embarrassing when we have brought our friends with us and it’s there first cruise! ... Read More
This is my 7th Cruise, 2nd time with Princess who I did rate my favourite. However, not anymore. This cruise has been my worst experience ever. Very embarrassing when we have brought our friends with us and it’s there first cruise! The food in the main restaurant Bottecelli is absolutely disgusting. The presentation is the lowest I’ve ever seen. There seems to be a selection of 2-3 soups on the starter menu every night. This is a choice out of 5-6 starter choices so this leaves you with practically no choice. My friend ordered the chicken pie it was presented in a pot on a plate, no veg nothing just pastry over what you can only describe as a bowl of soup! There is a steward operating the pool bar on 16th deck by the smoking area who refused us straws for our cocktails said it was management/company policy that straws were only allowed with blended drinks! Very rude argumentative Asian guy. The ports apart from St Thomas have been very poor. We docked in Dominica and expected some nice shops but instead we had a run down shanty town with nothing to do and this was our longest stop. Today in Grenada it’s a Sunday and all is closed up. What a waste of time! A very poor cruise iTunes U and shockingly disgusting tough badly presented food! Read Less
Sail Date October 2019
Elite member of Princess, have always enjoyed our experiences but not this time. First time I have found that I wish we had not gone at all. Embarkation was fine, cabin, while old was good except ONE plug that worked. Dining, found ... Read More
Elite member of Princess, have always enjoyed our experiences but not this time. First time I have found that I wish we had not gone at all. Embarkation was fine, cabin, while old was good except ONE plug that worked. Dining, found the food in the dining room OK but very little variety and I very much resented that I could not get brewed coffee on my coffee card until I either sent a poor server out to find it as it was not available at the Horizon Court either..Oh well, what you got was not very good anyway. Entertainment-- write that off, two male singers, two female singers, two shows and I believe there was someone who told jokes.....very little variety . That plus there were so many people coughing at times they were hard to hear. Service, lots of service people all who were very good at their jobs BUT especially in the Horizon Court I felt that more effort should have been made to disinfect the chairs, salt and pepper shakers and to keep the food area cleaner and the hand washers filled and to encourage people to use them. Shore Excursion people not nice to deal with, rude at times. Read Less
Sail Date September 2019
In all the years we have travelled this was the worst trip we’ve ever been on. We took the cruise with friends who recommended Princess . From our first contact with the cruise line I knew we had made a mistake. I tried getting ... Read More
In all the years we have travelled this was the worst trip we’ve ever been on. We took the cruise with friends who recommended Princess . From our first contact with the cruise line I knew we had made a mistake. I tried getting information on various aspects of the cruise and had some snotty woman in California slammed the phone down on me. We booked business class tickets through Princess direct from Toronto to London on British Airways. When they went on strike, after 10 days of phoning Princess daily, they rebooked us through Iceland on a cheaper flight and pocketed the difference. There were 3500 people on a ship that should have held no more than 2500. If you found a table at breakfast you were lucky. The food was mediocre at best. The beef stroganoff I had the last night was inedible. The speciality restaurants were better. The Crown Grill was okay but Sabatini’s restaurant was fine dining. We expected entertainment similar to Royal Caribbean. Other than a few dance bands there was nothing. They nickleled and dimed us to death. They charged $16 per person to shuttle you in ports. Because the proximity of the ports to the major centres you spent an inordinate amount of time in transit leaving little time to see the cities. Every venue on the ship had something special at a “nominal charge”. The best thing I did was buy the drink package as we got drinkable coffee at the speciality areas and bottled water and sofa throughout the cruise which was available at $2 each. If you do decide to do a Princess cruise at least one passenger should take the package. For us it was worth it’s weight in gold. Was there anything good-YES -the staff in the restaurants and bars were outstanding. They were wonderful and treated everyone as family- we absolutely adored them. The guest relations people couldn’t run a bath! No point in asking them for any assistance. The stock reply was “ I’ll need to ask my Manager”. So ask her or him!! “The Manager is not available right now”.. Needless to say this was a learning experience. The best day of the entire trip was the day we disembarked! We then spent 5 days at wonderful hotel in London! This was our one and only trip with Princess Cruise lines Read Less
Sail Date September 2019
I only chose this cruise for the itinerary, almost everything about the cruise experience was sub-standard, frustrating, and it did not come close to meeting my expectations. So disappointed. Balcony room on the baja deck was near back ... Read More
I only chose this cruise for the itinerary, almost everything about the cruise experience was sub-standard, frustrating, and it did not come close to meeting my expectations. So disappointed. Balcony room on the baja deck was near back of ship; the room smelled!!!! it was also filthy, including bugs in the drawers and dust everywhere, also varnish all peeled from railing on balcony and rust everywhere.. Took 2 days to get moved and the new room at least smelled ok but was still dusty throughout, Not pleasant for someone with allergies. in new room we found children's sandals under the bed, toenail clippings on the floor (took them a week to vacuum them). Everything was an up charge, the coffee was horrible, and the ice tea was mostly water. the food was mostly bland and tasteless The only [and I do mean only] bright spot on this cruise was the service of the acupuncturist from the spa. Although quite expensive I feel she was worth every bit. Shopping was a joke, and the entertainment was exceptionally bad or nonexistent. Princess cruises; you have lost a customer for life with this cruise. Money down the drain Read Less
Sail Date August 2019
We chose Crown Princess because we wanted to do the British Isle itinerary. We came into Dublin one day early to explore Dublin in depth and to allow for jet lag and/or unanticipated travel snafus. Embarkation was fine as most people ... Read More
We chose Crown Princess because we wanted to do the British Isle itinerary. We came into Dublin one day early to explore Dublin in depth and to allow for jet lag and/or unanticipated travel snafus. Embarkation was fine as most people ~2,300 come on board in Southampton and only 300 +/- come on board in Dublin. Still, when we disembarked, the staff was slow to inform passengers of the status of the port clearing us and what the next steps were. More information more frequently should be the rule. SHIP: Ship is dated and time worn. Despite saying that the ship was refurbed in 2018, we saw no evidence that they did any improvements that improved passenger satisfaction. Instead, they installed Medallion monitoring (very concerned about privacy and how they are tracking and using information they collect). They did not provide information on keeping this information in relation to GDPR or our right to be forgotten which is a huge privacy concern. Cleanliness in the vestibule of the elevators/stairs could use a supervisor. For example, for two days straight, there was a smear of something on the elevator call button. Just need much more attention to detail. CABIN: We were upgraded to a balcony cabin which was nice and the room was clean. However, the door stop was broken off from the wall and the carpet baseboard was no longer sticking to the wall. The bed was a positive and very comfortable. But the rest of the room was 1980s/90s beige and brass and showing its age. For example, they are still using the Love Boat theme song in its safety instructions when most people have never seen the show. FOOD/DINING: The Cruise Critic summary of the Crown Princess' food is misleading. The food on Crown Princess was VERY poor. The summary was correct that the food in the dining room was better than the buffet, but the food in both places was terrible. The desserts were far from flakey and rubbery and dry and the design of the menu (coordinating starters with mains) did not work well with each other. The buffet in particular was the worst we've experienced in six different cruise lines and food was frequently lukewarm at best. The breakfast buffet was so poor and was the same thing every morning. ENTERTAINMENT/ACTIVITIES: The Wheelhouse Bar singers were quite good and entertaining. The casino was okay, but permitted smoking with only a couple of nights to be non-smoking nights. Still too smoky otherwise. Quite basic. We used the fitness center almost every day. Good selection of machines and we rarely had a crowd and liked being able to look out onto the port as we worked out. What was difficult to understand was that the center did not have large fans on. The air did not work well enough to withstand the heat coming in from the windows. Each treadmill and elliptical had a personal fan, but it was not enough to circulate the air. SERVICE: Service was not at the level we expected given that we were told that Princess was a a step up from basic Carnival. We are not sure if it is a case of A) untrained staff B) staff not empowered to solve issues/concerns C) Lack of adequate supervision OR a situation involving all three. We also suspect that given that this ship is the oldest in the Princess fleet that it serves as a training ground for first-time crew with limited skills. We also suspect that the longer-tenured and thus more experienced staff transfers to newer ships which leaves fewer experienced supervisors and role models for new staff. For example, I had to ask the buffet crew member to find cleaner tongs and to refill empty fruit trays. The crew members did not act like they had the authority to either resolve the situation or know how to raise the situation to management/supervisors. PORTS/SHORE EXCURSIONS: The timing in most ports were too short except Dublin which was too long. We did not take any of the Princess excursions and instead took private tours. Princess excursions were dated (we went to Belfast and there were no Game of Thrones options, we were in Southampton and near Highclere Castle (site of Downton Abbey) and no excursions) and were almost all large 80+ people on a bus that drives around spending limited time at any location. The excursions were not experience type of excursions and were much more expensive than private ones. Princess also charged high prices for basic shuttles into town where other cruise lines include this with the cost of the cruise. SUMMARY: We will not do Princess again. Princess is trying to live on its past reputation, but not doing what is needed to stay in the game in this segment of cruising. If you are considering Princess, I would suggest Celebrity or if food and cabin are very important to you, go with Viking Ocean. Read Less
Sail Date July 2019
I am a Princess Platinum Member, I selected this cruise for the itinerary. This ship needs updating and maintenance throughout. She is old and tired and in definite need of refurbishment. The ship in general felt dirty and unkept. The ... Read More
I am a Princess Platinum Member, I selected this cruise for the itinerary. This ship needs updating and maintenance throughout. She is old and tired and in definite need of refurbishment. The ship in general felt dirty and unkept. The toilets were smelly even in our cabin. Honestly, have to say, Princess Cruise Line has deteriorated along with this ship. Crew appear tired and overworked. I suggest Princess pay crew more and give them more time off. Shorter contracts, better pay, more training. On this 12 day cruise I rarely seen the officers and the ones I crossed paths with could not say hello or nod. Very poor. Food quality was horrible. The Crown dining room was the only decent place to dine for a half way decent meal. It was only adequate and had always been outstanding. I didn't mind paying the extra charge. This was shocking to me as I always found food served on Princess ships excellent. Read Less
Sail Date July 2019
I chose this itinerary because of its itinerary. Had never cruised around the British Isles even though I had cruised about 30-40 times before world-wide. This is my first cruise with Princess. Front Desk experience was worst ever, with ... Read More
I chose this itinerary because of its itinerary. Had never cruised around the British Isles even though I had cruised about 30-40 times before world-wide. This is my first cruise with Princess. Front Desk experience was worst ever, with staff giving incorrect answers (rather than saying that they don't know). Embarkation/Disembarkation was VERY SLOW, possibly because they were trying to use a new system. Cabin needs complete overhaul (I do understand that a major renovation is scheduled at the end of this season). Air Conditioning duct sent out black particles on our bed (and we could have breathed in some of those while we were sleeping). After many calls, someone finally came and put in a temporary make-shift filter. The cooling "thermostat" failed one night, and the cabin was freezingly cold with strong COLD air blowing out right above our bed. Calls to Passenger Services that night did not help. No one came (even though we were told that someone would come and take a look). It took 2 more calls in the morning for someone to finally come. Dining and Casino staff were great though. Excursions were very expensive/over-priced (a similar local tour would likely cost half or less) and yet most of them were quite disappointing. e.g. One full-day excursion departed an hour late (because of the disembarkation long line), and returned 15 minutes early. As a result, of the 2 major visit/stops, one 2-hour stop became a basically 40-minute photo stop (barely time to go into the castle ground, took a few garden photos and left). Then, with a long 2-hour lunch, the afternoon stop (with free time, shopping, promised/stated) was completely cancelled...not even a photo stop. We went barely into that town, and immediately turned around and came back to the ship. Everyone complained, and we received a 40% refund (but the whole day, and probably my only chance of visiting those cities/castle totally wasted.). Another excursion used a fairly old bus. Not only that there was no air conditioning, but also no air circulations...for 2-3 hours. It was a hot day and a FULL bus too. Again, I believe everyone complained and we got a 20% refund (but the condition was so bad that I hope no one got sick afterwards). If you like comedians, then the entertainment was good (good guest performers), but that seemed to be the main thing this cruise offered. No magic show, no acrobatics, no jugglers, and horrible singers. I ranked Entertainment worse than all my previous cruise experiences (even though I do enjoy comedians....but not almost EVERY NIGHT!). The 2 violinists on board were great though, but they performed at times when I was either on a full-day excursion or busy eating dinner. Read Less
Sail Date June 2019
We booked this cruise to spend time with family and visit places we’ve never been. However, the ship was old and falling apart and caused us to miss Dublin and be late to Liverpool. We didn’t even get to stop at Guernsey at all, and ... Read More
We booked this cruise to spend time with family and visit places we’ve never been. However, the ship was old and falling apart and caused us to miss Dublin and be late to Liverpool. We didn’t even get to stop at Guernsey at all, and the captain announced it as though it was a good thing we “get to” spend another day at sea. In every case the time spent at each port was much too brief. The smell of sewage came up from our shower drain, water soaked the carpet in the halls, a toilet that didn't always flush, broken elevators, bit up by something during sleep with new red marks each morning, internet that didn't work. Four of us were crammed into the tiny cabin and it was torturous, but there was nothing we could do so we tried to make the best of it. With such an incredibly small shower, it was a wonder why so much space was taken by a thick folded metal stool double zip-tied hanging from the handrail inside. The gym was old with broken equipment. For all the technology they’re adding with touch-screens and their new “medallion,” the ship itself is still a dump. The “entertainment” was embarrassing, with the target audience being over 90 years old no longer of sound mind. I watched three shows to be nice to other family who wanted us to go with them, but each show was awful. Ship activities consisted of those you’d see at a retirement home, like bingo. Unfortunately we witnessed a Zumba class right in the middle of a main open area, and we will never be able to un-see it. We felt generally trapped without anywhere nice we could go, and it was like a prison on the sea.  The food was not good and literally inedible in some cases; fake eggs, plastic bacon, rubber cheese, food with a chemical taste, and lots of breads and sugar. Princess Cruises lied to us about some of the excursions, inclusions and packages, and when we brought it to their attention they didn’t make things right. Multiple lies to trick us into spending more money, like promising a free reservation for premium dining but then telling us after eating it’s not free, or telling us we can’t leave the ship unless we pay for one of their excursions. We purchased soda packages for the kids and yet they were often told “no” or only allowed a very small portion, so we can warn everyone the packages are not worth it. Prices charged were higher than what was listed on the menu, and it’s unfortunate you can’t trust them to be honest. This cruise was a waste of time and money. It even made us all sick, probably from the bad food and being trapped on a dirty old ship. “Come back new” is a lie - I feel wiped out and ripped off. It was a terrible, awful experience, and one that I never want to repeat as long as I live. Now I need to plan another trip to the UK without the limitations of having to get back on a ship by dinner time. If I ever take a cruise again, it won’t be with Princess. Read Less
Sail Date June 2019
This was to be a graduation cruise for my granddaughter. from day 1, the ship had trouble. toilets on my deck didn't work - had to call the front desk each time we needed to flush!! also, ship had issues with electrical or ... Read More
This was to be a graduation cruise for my granddaughter. from day 1, the ship had trouble. toilets on my deck didn't work - had to call the front desk each time we needed to flush!! also, ship had issues with electrical or something so it put us behind to where tours had to be cancelled for 3 ports so it could get fixed! Very, very disappointed as these were important ports for my granddaughter. The excursion we booked w princess to go to paris on our own left us off at a location that we either had to walk a long distance to see sights or find a hop on hop off bus. tour ran late leaving the port so our time in paris was cut short - awful experience and didn't see much of anything. Extremely disappointed!! Lights in dinning room were either out or flickered the entire cruise - no one cared to fix/replace them. dinning time was moved from 6pm to 5pm which was way too early if taking excursions in port. We were put into a dinning room that was an overflow for 1st seating and for anytime dinning. at 5pm, this dinning room was empty except for a few other couples. not fun and did not promote the dinnertime excitement it would normally have - especially on formal nights. The entertainment on board was horrible. princess singers couldn't hold a tune. they had low budget commedians that were awful. the only entertainment in the lounges were game shows that the cruise staff put on and were so dumb. no live bands in the lounges nor magicians, hypnotists, etc. EXTREMELY LOW BUDGET - Overall, this trip wasn't worth the money on princess. The cruise experience was awful as were the staff at the front desk. Extremely rude and uncaring for all the problems the ship had. I HAVE ALWAYS LOVED PRINCESS CRUISES AND AM 1 CRUISE AWAY FROM ELITE, BUT AM DEFINITELY GOING TO RETHINK MY NEXT CRUISE AS THE PERKS OF STATUS DO NOT COMPENSATE FOR THE CONDITION OF THE SHIP Read Less
Sail Date June 2019
We have been on 10 cruises with Princess and this one will not have us looking at Princess in the future. There are just too many other options out there to spend our vacation dollars. Earlier this year we booked a Princess Australia/New ... Read More
We have been on 10 cruises with Princess and this one will not have us looking at Princess in the future. There are just too many other options out there to spend our vacation dollars. Earlier this year we booked a Princess Australia/New Zealand cruise for 2020....that will be cancelled when we get home. I think we are now seeing the full negative affect of Carnival’s takeover of Princess. PROS: Cabin steward was great Staff at Vines (wine bar) was great until Princess management screwed them up with the construction mess (so this explained below). Entertainment staff was great. Entertainment was marginal. When you pay for a 12 day cruise they should not be repeating the same shows. We selected this cruise for the itinerary and the great experience we have had with Princess in the past. The people of Scotland and Ireland are fabulous! Ditto for the one port each in France and Great Britain. CONS: Piazza, deck 5, turned into a construction zone during the last few days of our cruise. This was the final negative issue that put us over the edge to write this review. The popular coffee bar was boarded up and moved to the tranquil Vines wine bar....now the wine bar is noisy and not enough seating....great move by Princess executives. Makes the ships focal gathering place look like a inner city construction zone. The construction will take around 4 weeks so the next 2+ cruises will be affected. I’m sure they, like us, will not be notified ahead of time....we would have cancelled if told. I have a suggestion for Princess executives. Instead of ruining the piazza for passengers paying large sums of money, redo the vacant Future Cruise area on deck 5 of the piazza. We never saw anyone using it. Might have something to do with the terrible cruise experience they were having. Princess is now having passengers subjected to their refurbishment projects (Medalion class,etc) so they don’t loose any revenue. These are projects that should be done in dry dock. I am sure the bean counters don’t care about our cruise experience...they had our money already. ALL elevators went down one morning. In the port of Cobh, Ireland the ship experienced propulsion failure. This required the ship to use tugboats to dock the ship and the ship needed to be pulled off the port by the tugs. The ship then limped towards Dublin at reduced speed since the propulsion problem was not resolved. Dublin wasn’t reached until 3pm the next day (9 hours late) which meant another port of call lost.....one due to weather (Guernsey) and one due to a non seaworthy ship (Dublin). The port for Edinburgh, Scotland was a tender port. We boarded a tender from a port side tender company to get off the ship and all went well. For the return, we boarded a Princess tender and the engines failed. After the fully loaded tender was banged around by the waves and pier for over 10 minutes we had to get off the Princess tender. We were moved to the independent company tender and thankfully it was operational. The stateroom hallways look like a battle zone. With dented panels up and down the corridors ...assume from the luggage. Can see significant staff reductions throughout the ship....another Princess corporate screw up. Now that they have expensive beverage packages available, there is no one that knows about the wine in the main dining rooms...no wine stewards or sommeliers! On several occasions drinks would take 20+ minutes in the dining room. Observed at an adjacent table to ours a lady get up, leave the dining room, and return with drinks. She smiled at us and said “we have to fend for ourselves”. She then proceeded to quietly start clearing some dishes from their table. Yikes! One night our waiter would give us updates every 5 minutes or so on our drink order status.....”the bar is backed up”. Bulletin, it’s dinner time on a cruise ship! More staff reductions by Princess and I am certain that the Princess executives will take this out on the poor staff when it is not their fault....100% I blame Princess corporate for the staff reductions throughout the ship. Oh, by the way, when my wife’s wine arrived over 20 minutes after ordering it was the wrong wine. We did not say anything. Internet and tv were down for two days. In a stroke of genius, Princess gave us 60 minutes of free internet to compensate for all the travel delays their non seaworthy ship caused. Such a nice gesture because the internet had been down for the last 2 days! Update...when the internet did start working, sporadically, the two voucher codes Princess provided to our stateroom for 60 complimentary minutes each....Did Not Work! I could continue and add several more issues with this ship but I think the point is made. Adios Princess....I hope this helps others anticipate what you are getting into with a company now at rock bottom. Read Less
Sail Date May 2019
Overall loved our trip just not the cruise portion. Princess dropped the ball on organization. Embarkation was smooth and done well. Then it went sideways. The front desk staff was so disorganized and customer service seemed unimportant. ... Read More
Overall loved our trip just not the cruise portion. Princess dropped the ball on organization. Embarkation was smooth and done well. Then it went sideways. The front desk staff was so disorganized and customer service seemed unimportant. They would make a mistake on paperwork or requests and just say it was our fault. Disembarkation was terrible because of yet another series of mistakes they made and has running all over the ship for customs by there direction in a letter sent to our room. Only to find out oh you don’t need to do this. 2 hours of our morning. The food was mediocre at best. No real variety on Buffett and quality was low and seating very difficult. The dining room staff and bartender we had still understood cruising but princess has turned into a traveling flea market. They took up valuable seating space for art auctions on sea days. We struggled to find somewhere to sit and enjoy a cocktail or play a game. The off hours dining options were good but liked to close early. The ports were amazing and I highly recommend the destination but possibly choose another cruise line. Read Less
Sail Date May 2019
We chose this cruise to celebrate my mothers 80th birthday and because of the the Ports of call.The best part of this ship was the bed other than that the entertainment on board,food quality,friendliness of staff,and the organization of ... Read More
We chose this cruise to celebrate my mothers 80th birthday and because of the the Ports of call.The best part of this ship was the bed other than that the entertainment on board,food quality,friendliness of staff,and the organization of disembarking the ship at ports of call was terrible.Our room at 7am ran out of hot water to have a shower so did everyone on our deck and the cabin attendant response to us was we didn't know how to use the shower.This was day 3 of the Cruise. In the dining room the menu was very limited but if you wanted to pay a additional $20 you could get a steak etc.The wine list was way over priced and nothing we would pay over $40 a bottle for. They also forgot my mothers Birthday and apologized they got to busy but would do the next day.We told them not to bother we will do it somewhere else.The buffet was like going to a upscale cafeteria very bland food and no imagination and the worst tasting coffee ever, glad I paid extra for the coffee card.Disembarking by tender to Guernsey took 2 hours and another 1 hour to get back to the ship.Shore excursions where almost double what I paid for the same thing and in Dublin,Belfast and Le Havre if you wanted to just go to town and wonder around you had to pay from $16 to $20 per person for a shuttle to leave the port.There is a free shuttle in Dublin but they didn't tell you that we found out by asking the taxi driver we hired that was cheaper than the shuttle.We have been on many cruises and this Princess cruise has put us off cruises for awhile.Even at the end of the cruise after paying to have them take to Heathrow to go home there was no staff around to assist us to finding our coach to take us to the airport.Our Group of 7 with another 10 plus guests eventually found our ride to the airport no thanks to the Crown Princess staff.If you like boring entertainment,activities,bad service,overpriced excursions and being nickled and dimed then this is the ship for you. Read Less
Sail Date May 2019
This cruise fit into my schedule, also I liked the itinerary. Most of the port I have never been to or its been many years since I visited them. I was especially looking forward to Bilbao Spain and Portland England. I reserved an ... Read More
This cruise fit into my schedule, also I liked the itinerary. Most of the port I have never been to or its been many years since I visited them. I was especially looking forward to Bilbao Spain and Portland England. I reserved an oceanview view unobstructed view guarantee. @ days before departure, I was told my cabin number. They gave me an obstructed view room. When I called Princess, they assured me that it would be changed for me when I check in at the ship. When I checked in I was told to see guest services on the ship. They told me that all they cabins were full, If someone doesn't show up, they will let me know tomorrow and make the change. Twice, guest services gave me excuses, no one cared that I didn't get what I asked and paid for. I finally was able to speak with the Hotel Manager. Dana was very nice, she explained to me that the ship was overbooked by more than 10 cabins. She said she would ask corporate what they would do for me. A couple days later, someone left a phone message in my cabin, they offered me a $200 on board credit for my next cruise- I was insulted! $200 was the additional amount that I paid for the unobstructed view, but no refund, just an onboard credit for my next cruise. If they wouldn't "do me right" why would I cruise with them again? The cabin was nice, except for the lifeboat that I was forced to look at outside the window, it would be nice to have a chair in the cabin as I like to sit and read often. The cabin attendant was excellent! The dining and buffet staff were also very good. The food was lacking a variety of choices, also the small portions didn't have a good flavor. I was underwhelmed by the food! I like to sit by the pool and read, however the loud music and loud movies took away that pleasure. The public rooms were usually noisy from the activities just outside of the rooms. The public rooms had out of date décor and furnishings, too much mirror and glitz. Most were not functional for events- good only for drinking with friends, but they still events there all the time. I like that the ship was not huge, I prefer smaller ships, less lines especially when getting on the off the ship at the ports. Overall, I doubt that I will return to Princess, the impression I was left with was that they did care much about me, this was my first cruise with them, they cared about those who have been many times. I have been on over 50 cruises and have generally enjoyed most of them. This is the only time I have ever written a review after a cruise. I was so unhappy. I am taking cruises with other lines in July and August, lets see what happens. Read Less
Sail Date April 2019
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was ... Read More
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was awful and did not even try to remedy the horrible food. The cabins are small and outdated. The entertainment at night (nightly shows) were awful. The comedian was not funny. Even my kids didn't like the Kids Club. The room attendant was nice and was the only part of the cruise that was good. Port stops were great. We didn't do any Princess excursions. We did excursions with other groups. Princess gave us no information on what do when getting off the boat. I would go to the Mediterranean again any day as it is beautiful but I will never travel with Princess Cruises ever again. Especially if you are a vegetarian definitely do not take this cruise line. Read Less
Sail Date August 2018
To see if Princess could make amends for problem laden Hawaiian cruise and restore faith in Princess. This was their chance, did they succeed, not only did they fail to resurrect their product in our eyes they reinforced our decision never ... Read More
To see if Princess could make amends for problem laden Hawaiian cruise and restore faith in Princess. This was their chance, did they succeed, not only did they fail to resurrect their product in our eyes they reinforced our decision never ever again. 1) Get on board just before 5.00 pm and hear announcement “Muster drill will commence at 5.30 pm” we immediately go to a bar and ask for two drinks, waiter says “Yes Sir”. Waiter go to sort out drinks his Manager says No. Waiter informs us, we ask to speak to manager, manager reluctantly appears and we question his decision, he says can’t serve whilst Muster drill has commenced. Announcement says “ Muster drill will commence in ten minutes “ We ask manager to reconsider, No. Not a good start to the Cruise. Picking up sunbed towels from the clean/new towel bin found several with large brown stains on them so threw them into the used bin, staff came to watch and as I found more stained towels and showed them one of them gave a classic Gallic shrug. Towels went in the bin. Sadly we found cabin towels also stained prior to our using them. In the cafe clients were filling their personal water bottles from the water machines and they were coming into contact with the taps, staff nearby said nothing and did nothing to stop it. I surely do not need to point out the ramifications of this to cruisers. Anytime Dining. Now I understand the word anytime to be just that, NOT princess, apparently anytime means anytime after 7.30 pm or if the maitre’d likes you. If you challenge the maitre’d he is quite happy to have a very public disagreement with you. Disembarking. Now does this have to be a problem? The ship docks early in the morning, your flight arranged by Princess is at 7.00 pm. You are requested to be at your disembarkation point for 10.0 am . At 10.15 am you are placed on coaches for a 75 minute ride to Rome airport and dumped to fend for yourself until your flight at 7.00 pm. All the better cruise lines leave you on board and allow you to use cafes/ sun beds etc until nearer your flight time. Princess comments are “you could have gone on an excursion or you could pay a fee and stroll around Rome for the day” . Anything but stay on board, we feel Princess attitude is we have had your money, either spend more or get lost. Their final comment is we do take great note of customer feedback, well take note never again. I have not listed all complaints. Read Less
Sail Date May 2018
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we ... Read More
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we told our cabin person he told us he had let guest services know about it and that the bowl would not flush in the morning, and they still had not taken care of it. We waited about an hour till it was taken care of, but no one came to sanitize it. We will be getting in touch with the CDC about this situation. They really had no idea who came to the muster drill, the scanner was not working, and no one took cabin numbers, putting everyone on board in danger in the event of real trouble at sea. We went to dinner and when we came back my wife went in for a shower, when she came out of the shower she realized there was no towels or robes in the bathroom, just the bath mat. I called down for towels 3 times, it took close to an hour before they were brought to the cabin. my wife dried herself with the bath mat. We had no air conditioning For the first two days they said it was fixed but it was not. We had to have someone work on our bowl in the bathroom 3 or four times. The same with the air conditioning. The first 7 days of this 14 day cruise where pure hell, the second 7 days where better. We sent food back more times on this cruises then we have in our 60+ cruises before this, and so did our table mates. We have 3 more Princess cruises booked, and are about to cancel them! Read Less
Sail Date April 2018
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very ... Read More
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very uncomfortable chairs until 6 PM. Had no idea why, never a reason, never an apology. The next day, the Captain offered us a free glass of wine (cheap one) for the inconvenience. The story continues: Will not get on a Princess ever again. Except for 3 days, the food at the main restaurant was "cafeteria quality". Juice and regular coffee only free during breakfast hours. After that, $$$$. We had a mini-suite D202, and for one whole week, we kept reporting that the bathtub was clogged. It took one week to repair it. The quality of the soap, shampoo,etc, provided was terrible. We had to buy toiletries at the first port we touched. They had the worse entertainment ever and on booked excursions, on each one, they made us wait on the designated meeting place for one and a half hour before moving on. They even played some video clips (advertisement) to keep us calm. You get up at 6 AM to be there on time and then, they waste 2 hours of our time with no explanation. We purchased the maximum Internet plan. I believe is 600 minutes, well, we consumed all of them TRYING to connect to the system. The worse Internet system I have experienced on a ship. We feel that they had no respect for the passengers. NEVER AGAIN. By the way, we paid for a balcony mini suite. D202. Read Less
Sail Date April 2018
We chose this Cruise on the Crown Princess because of the variety of ports for 25 days. It had just come out of dry dock and full of problems...leaks in many places, laundry facilities not working, vibrations, late and unprepared ... Read More
We chose this Cruise on the Crown Princess because of the variety of ports for 25 days. It had just come out of dry dock and full of problems...leaks in many places, laundry facilities not working, vibrations, late and unprepared check-in and the worst selection of food lacking any imagination. The hallways had ripped wall paper, the cabin carpeting was old and the ship had an elevator that had water leakage, so it was closed most of the cruise. The entertainment was very good. However, there was boring lectures during the day; no exciting topics. The manager of the Customer Relations was very rude to several people when they were upset about the laundry facilities not working. When we expressed our problems with this cruise, the Captains Club manger said "You should have booked a newer ship". The theater on the ship was too small and filled. In order to get a seat, you had to be there 1/2 hour early.The fitness activities were lacking classes.The shore excursions from the ship were above average tour guides.Thank goodness for Cruise Critic...we were able to sign up ahead of time for duplicate bridge games and everyone was so kind. Read Less
Sail Date April 2018
We take two cruises a year with Princess, and are members of the Elite Status in the Captains Circle, and we liked the Trans-Atlantic Cruise we took last year so we decided to take this one because it was going to Ports we never been to ... Read More
We take two cruises a year with Princess, and are members of the Elite Status in the Captains Circle, and we liked the Trans-Atlantic Cruise we took last year so we decided to take this one because it was going to Ports we never been to before. I turned out to be the wrong decision since this ship had problems from the very start. Coming out of dry dock, we expected a sparkly clean ship ready for a lot of cruises. The ship had rust over many places on the outside hull, our room wasn't clean, carpets were being replaced during the cruise in the common areas and you could smell the adhesive so we avoided those common areas, our room needed to have the carpet replaced it was stained so badly and air freshener doesn't cover old dirty smells in the room, we sent laundry of the cleaners and the clothes came back with dark spots on the clothes and the clothes smelled terrible. We like to sleep with the balcony door open at night, but the door between our balcony and a neighbor's balcony banged all night so we closed our door, but then the air conditioner with it set to the lowest level didn't cool the room down. The walls in our room creaked all night and the bathroom door did the same. The new beds were nice, but we couldn't get a good night sleep for the whole cruise. My room key had to be replaced 3 times during the cruise and the staff at the Purser's desk went from being helpful to rude for myself and other passengers who went up to get our keys redone. I stood behind one passenger that had a key problem as well as complaints about their toilet not working for the first 3 days of the cruise and they had to use public restrooms. The man wanted another room and the person at the Purser's desk told him "We can't change anyone's room just because they don't like their room". The mats in the gym were so worn out that people put pool towels on top of them to cover the worn spots. Since we cruise enough with Princess, we get to know their menu's for dining and it seems they don't change them. The menu's had the same thing each night starting with the first night to the last night that we've had for the last four years worth of cruising. Horizon Court isn't that great of an option. We feel the food there on this ship as well as other ships has gone downhill for some time. My wife even got a rancid muffin one morning in the Horizon Court! We don't go on cruises to eat hamburgers and pizza, but we choose to eat those items since at least they were consistent. The positives were the staff from the Lotus Spa were the best group we've ever had and the water we drank was great. Those two items don't negate the other negatives from this cruise. It's sad when you have to claim drinking water as being a highlight of your cruise. We always put a deposit down for our next cuise and we didn't this time. We just feel that Princess is starting to have too many issues beginning with maintenance like their parent company Carnival. We contacted Princess' customer service about all of the issues we had on this cruise and when the representative called me about everything he clearly didn't like hearing from someone who cruises a lot with them about all of the problems we experienced. His offer to us to make us happy was a $150.00 per person credit on our next cruise. Maybe Princess feels that is satisfactory. We felt it was insulting. I wasn't expecting a free cruise, but an offer of booking an inside cabin with a no charge upgrade to a balcony plus some dollar credit would have been acceptable. We've cruised a number of other lines and know what to expect from them. We'll take our dollars over them next time since Princess Lost Us! Read Less
Sail Date April 2018
This was a relatively late UK-advertised (guaranteed cabins only) and hence a late booking (2 months prior) for us and our friends. At no time were we advised, by our agent or Princess, that this was to be it’s first cruise after a ... Read More
This was a relatively late UK-advertised (guaranteed cabins only) and hence a late booking (2 months prior) for us and our friends. At no time were we advised, by our agent or Princess, that this was to be it’s first cruise after a two-week scheduled major refit in the Bahamas. It was to leave Fort Lauderdale 3rd April and after 14 N end up in Barcelona and in taking a more southerly heading than most transatlantic ‘repositioning cruises’ and thereby the prospect of better weather. A couple of weeks earlier Princess had issued a notification of a later embarkation time commencing at 14:00 in and that it had to be completed by 17:00! With flight transfers booked and hotels vacation times being well before noon most passengers, including ourselves, arrived earlier. Elite & Platinum captain circle members were seated in one terminal building and the remaining passengers in another. Boarding commenced at 14:20 but was so-slow. This seemed to be dictated / controlled by staff on-board ship undertaking the photo-ID scans – instead of the normal shore-side check-in desk-top webcams (very basic error). In the hour-long queue an American couple cited this cruise as being a ‘no-brainer’ to them as it was cheaper than a 7 night Caribbean cruise. Could it be that Princess anticipated there being some potential problems? Our lifeboat drill was held in the Theatre – where the customary Princess Procedure of scanning-in of attendees cruise cards; to ensure all passengers attendance; had been abandoned. Also advised not to bring with your life vests with you! Bathroom and furniture surfaces in our ‘guaranteed’ inside cabin, particularly the bathroom and wardrobe areas, were filthy. Before attempting unpacking our late-arriving cases my wife gave our steward the task of correcting the situation whilst we went for late Dinner. Unfortunately this ended up with my wife doing a deep clean herself. Being a 4 berth cabin we suspected that some fit-out contractors had likely previously occupied it and had given it some very ‘heavy-use’? That said, there is still no excuse for this serious failure on the part of housekeeping. Upper decks (16+) were akin to an on-going construction site – handrails covered in thick dust windows not cleaned, large rolls of deck ‘astro-turf’ type covering stored on-deck 16 for future laying, etc. Badly stained wooden treads to staircase linking the pool deck with Deck 16 with a fractured tread (no nosing) which was only repaired on Day10. After 40+ years in the construction industry I certainly do not expect to go on a vacation on a luxury cruise ship and be confronted with these sort of issues. Before departure even the Captain apologised over the PA for the state that the ship was in and it not being up to the normal Princess standard(s). He also advised that we would now have to take on ballast (water), ahead of their then being able to fill the pools – expected to take 2days. By way of an apology for the boarding fiasco he arranged for a complimentary glass of wine to be served to passengers over dinner (on day 2) or a ‘US’ beer if you preferred. However a soft drink would be chargeable! Some of the flooring contractors we spoke to at the bar on deck 16 told us there was a further 2 weeks work still to be done, mostly to be undertaken to passenger circulation areas during the night. One good-for-us feature arising from the refit became apparent as we departed from Fort Lauderdale when the ‘Love-Boat’ horns failed ‘big-style’ and had to revert to the traditional 3 blasts (for the duration of the cruise). After 34 nights on-board the Majestic Princess you can soon ‘over –dose’ on that melody! The new bed linen (mattresses?) was a welcome to the ‘very tired’ comments posted in earlier reviews for this ship. New LG large screen television rather oddly did not have numerical channel keys on the remote – just a single up/down button which proved to be a bit of a pain. Nor were they ‘smart-connected’ to the free movies / shows feature on the newer Princess ships. Day 2 - Princess Patter revealed that this ship’s management has a unique way of changing things to suit themselves and not their passengers or, as it later became evident, even their own crew members:- 1) To put back clocks forward at 11:00 AM (6 in total) was explained later in the cruise as having been thought –through ‘by a committee of Manager’s Minds’ to be better and a preferred option ie. in order to give to passengers ‘no loss’ of sleep. No thought was given that passengers would be losing daytime benefit, what most passengers come on cruises to experience. It had obviously not occurred to them that with their being no late show in the theatre either (see below) the bulk of passengers were in bed for 22:00, likewise that passengers can; by their own choosing; always decide to lie-in (as indeed they are well accustomed to when clocks alter at home)! Waiters and cabin stewards explained that ‘we now have less time to do the same amount of work, putting us under more pressure’. More realistically, I suspect that such a crazy decision may well have been driven by the fact that the flooring contractors would otherwise lose carpet-laying time during the night? For the first seven consecutive sea days we were unable to get internet in our cabin (first time ever). I frequently resorted to using a spare desk in the IT department where the Passenger Tech support / help desk was also scheduled daily for 9:00-12:00. Their passenger support was consequently cut short to 2 hours on those mornings! I found myself helping several passengers with their issues, wherever I could. Several times during the daytime the whole internet system went down for long periods, little surprise that half our internet allocation ended up unused. 2) No late show in the Theatre – just at 18:30 (explained as being for those late diners) and 20:30 (for early diners). The attraction of Freedom Dining would normally allow us to have Dinner at circa 20:00 followed by the theatre Show – considered as being the traditional / normal option - as indeed was only afforded to the ‘early diners’ on this cruise! This decision however had serious consequences on early dining passenger experiences (starting at 17:15 for those on fixed dining option) as already strongly vented in several reviews posted on Cruise Critic – taking up to 2+ hours! There were however queues forming for the now even ‘earlier’ 17:15 dining on this ship for the Davinci Restaurant at 17:00 that quickly extended to the International Café most evenings. Normally on Princess ships 18:00 is the early dining opening time. Just as they complained of experiencing poor / long table service we found the reverse. With the Da Vinci dining room no queues and were only circa 25% occupancy. Best described as akin to a ‘super/turbo -service’, being served in 60 – 75 minutes tops, even the waiters had time to socially converse with you, Even the maitre’d had time to converse with us every night and even asked if would like to choose any particular preferences, for something not on the menu, for the following evening (a first time ever). All too frequently, whilst the plates were hot the same could not be said of the food served was not, even when this need was expressed to them when ordering. Returning the food determines that it has to be replaced instead of merely micro-waving - as we were suggesting - as it would have helped mitigate any delays to other table-guests. To take in a show at 18:30, seemingly determined for us later diners by the so-called ‘on-board management committee’, was impractical to us and many more. In order to take-in the sail-away on port days we would have had to go in to a show in our deck-attire. Hence I only made it to two main shows. With there being no circa 22:00 theatre shows the only alternative venues for late evening entertainment were the Explorers & Fusion bars. Both of these are relatively small with inefficient seating layouts with many passengers standing. On Days 2 & 6 they put on ‘A Night at The Movies’ film on in the theatre starting at 22:00 but why they chose not do the same on other evenings seems a mystery. If this change were to be made across the Princess fleet it would prove to be a ‘red-line’ issue to ourselves, particularly with our having a 27 night port-intensive booking later in the year. On Day 2 I asked this same question of Guest Relations and was asked to fill in a form and handed - back to the same staff member. On Day 4 I asked at the desk as to why I had not received a response only to be told that it was not showing on their system as having been logged. If nothing else over the years, I have learned with Princess Guest Relations, to take a photo of any completed forms handed to them. This young lady duly re-typed it in to their system (so they could not lose it again?). It simply read “Evening Shows – Been told by Guest Services that 6:30 / 8:30 are to be every night – Please confirm and if so why no circa 22:00 show? If so is this now to be on all Princess Cruises? If so we have a 27N port-intensive cruise booked on Sapphire Princess later in the year and will be considering cancelling. NOTE – We dine at 20:00 and choose, as always, to take in the show afterwards.” Day 6 – Having heard nothing further I spoke to the same staff member as on Day 4 and enquired as to why I had still not received a response and was told that her boss was not at his desk and to try again later in the day. I was later advised by her that there being no late show and replacing with the 2 earlier ones, was indeed to be a change made “across the Fleet”. Because of the potential cost implications to ourselves were we to cancel, I requested her to re-ask the question of her ‘boss’ who advised her that he “will send an e-mail to the “Entertainments Director”. The ED later advised me of completely the opposite – that a decision regarding this had only been taken on-board this ship, for this cruise only. Again this was explained as being done “by a Committee of Departmental Managers”. Pretty obvious from this response that some serious Princess Staff Training – of their Senior Management - is urgently required! A lesson for Princess –If it works and is well-proven, please leave well alone! Disc –cutting of funnel steelwork + chiselling-out carpets in public areas (impeding fire-escape routes for carpet bowls) what sort of management expertise would determine a need to undertake these day-time operations on sea days – why not do on port-days? Again scant regard or thought was even given for the actual opinions of their fare-paying passengers! – See https://www.youtube.com/edit?o=U&video_id=qJvPc0HW_Iw Conspicuous by their absence were those crew members normally engaged in the cleaning of internal staircase handrails. Along with the lack of any Promenade deck cleaning the first week, these may have been in part due to crew being used in labouring for the flooring contractors? Tables and chairs in Horizon Court were very shabby, many stained and soiled-looking. On Day 3 - at 05:00 I was awakened by noise of forward thrusters beneath our cabin – in mid-Atlantic! At 09:00 the Captain came on the on the PA and explained that we had a passenger in need of off-ship medical attention as did a further passenger from a nearby Holland America vessel. It had been decided (by whom?) in the night to transfer their passenger to our ship. We were then on a heading for Bermuda where a further transfer of both passengers was to be made on to the Hamilton Pilot boat at 22:00. Passengers were later advised that both had since received successful medical treatment. Being much further North the weather and sea-state had deteriorated compared with on our original heading. A further call went out by the Captain seeking passenger blood group donations which proved successful. Day 8 Funchal Madeira - Our first port of call which we last visited in November . As we sat on deck 16 by the bar waiting the advertised sail-away party scheduled for 17:15 the Captain came on the PA at 18:00 and announced that divers were still in the water checking-on dry-dock engineering issues – and advised that it would now be depart between 20-21:00 - finally left at 22:00. The fact that there were relatively few passengers on deck at the time we later related as being due to many passengers being in for their much earlier dining time? Day 10 Gibraltar – Pouring with rain management had ad-libbed and announced that there would be an 11:30 screening of The Greatest Showman movie in the theatre. As it finished the weather had improved to allow us a couple of hours walk in to town. An internet connection was finally available in our cabin. The IT Manager explained that the upgraded system which included a new router, originally scheduled to have been concluded during the ‘dry-dock’ re-fit, had only then been fully operational. Day 11 Cartagena – First time visit for us was a port with ideal berthing so close to the town centre. Across from us was the 360M Euros High Tech Yacht built for a Russian Oligarch (impounded pending a claim of 10M Euros owed to builders! - https://metro.co.uk/2017/02/20/oligarchs-360million-superyacht-impounded-because-he-didnt-fully-pay-for-it-6461932/ Day 12 Palma – The current largest cruise ship, Symphony of the Seas (6,600 passengers), was berthed at the farthest point in the port - en-route from the Shipyard to the Med. Much longer transfers for their passengers, compared with the 50 – 60 minute pleasant walk we had to the Cathedral. Day 13 Barcelona – A slight delay to our arrival time for a full day + overnight stay. Having independently booked a guided tour for 11:00 for the La Sagrada Familia (18E each) we hopped a taxi from the port terminal for the four of us (28 Euros). This worked out at 25 E pp compared with the $75 ship tour cost. A locally -operated coach shuttle service frequently runs between the port terminal(s), taking you close to / from the Columbus monument, costing 3E each way. The ship charge for a shuttle coach was for $8 each way. Day 14 Barcelona – With a late afternoon flight departure we booked the Ship’s Barcelona tour which included dropping us and our baggage at the airport ($70 pp) and was supposed to last 3.5 hours and including 2-3 stops (Coach No.23). After a stop at ‘La Sagrada’ and their missing-out on the opportunity to do the intended stop at the Olympic Stadium (for Panoramic views over the city) and only 1.5 hours in to the tour, the guide announced we would then start the journey to the airport (20 mins away). After strong passenger exchanges they decided to return via the Placa d’Espanya, a heavily congested traffic route, and literally had to squeeze the coach in to the Museum coach-park. Given a max 10 minutes for photo-call overlooking the city. We would certainly not recommend this ship tour option. With the Captain’s Welcome speech on Day 3 making no reference to passenger nationality numbers it was apparent that there were not many of us from the UK / Europe. Later in the cruise, sight of the ship’s manifest revealed - Total passengers 2,892 (of 3,080 Capacity) - USA -2072 Canada-557 UK- only 91 The ship had however reported a full complement of passengers leaving nearly 200 empty or likely contractors still on-board? Lessons learned for the future – After 7 transatlantic crossings we would never consider Princess again for such a cruise – such stupidity and co-ordination failures on the part of management begs belief! Cost – Cutting Changes (across the Princess Fleet):- Abolition of Happy Hour(s)! (was previously a buy1 get 2nd for $1+15%) Wine Tasting – Of the 6 place-mat the No6 was always a Madeira sweet-style wine (originally in a collectable souvenir glass) and is now for a glass of chilled water! Champagne Hoop-La – It used to be a bottle each for the first 5 winners (could also be served chilled in restaurants) but was a single glass offering of ‘bubbly’ for each ‘winner’. Almost begrudgingly they had to open a second bottle! Canapes on Formal Nights (Elite perk) – The 3 each now reduced to 2 (had previously removed a chocolate - dipped strawberry offering). Chocolate on the pillow maybe next – who knows? Not long ago the Cruise Director was considered to being ‘one-down from the Captain’ in terms of hierarchy and standing bringing with them considerable entertainment experience. They were also solely responsible for all on-board entertainment including the selection of the guest artists. More recently with Princess and P&O sailings, and again on this ship, we now find younger recruits, best likened to being holiday camp entertainers; as is borne out by their CV’s; being given that same job-title. We find them to be rather immature and come across rather loud / brash. Ask them a question that they cannot or do not wish to answer and you are more likely to be told that they are now responsible to an Entertainments Director and that you may wish to take it up with them. (A reverse to any cost – cutting or do they come on a 2 for 1 salary package basis?). We found the normally entertaining and informative Wake Show to be cringingly embarrassing to watch and only worthy of turning to another channel. In the Marriage Match Game Show (a ‘Mr & Mrs type show), held in the Explorers Lounge, the ‘laddish’ style behaviour of the Cruise Director only served to promote some obscene ‘memorable moments’ responses from one particular couple. More akin to a Stag-night party and unworthy of this self-promoted premier branded cruise-line. Our experiences on this cruise only served to never pre-pay gratuities, as promoted by Princess and other cruise lines. In a recent e-mail the return voyage of the Crown, to Fort Lauderdale, from ‘Rome’ on 3rd November 18, was being marketed and has prompted me to post this review. It will be interesting to learn as to how Princess would propose to address some of the issues raised here – particularly their time-fixing for putting-back the clocks one hour on each of those 6 sea-days. Based upon assurances given by the Entertainments Director, we remain more optimistic for our next 2 cruises – both on the Sapphire Princess. Fortunately, since it arrived in the UK after it’s refit in Singapore it has been getting very positive reviews. Happy Future Cruising. Read Less
Sail Date April 2018
This was a repositioning cruise right after dry dock. Embarking was delayed for inspections. The passengers were told to wait in the terminal....except the terminal was FULL so they moved more people to a different terminal. We sat ... Read More
This was a repositioning cruise right after dry dock. Embarking was delayed for inspections. The passengers were told to wait in the terminal....except the terminal was FULL so they moved more people to a different terminal. We sat outside on a bench for 3 hours with no water or facilities. When we were permitted inside another wait. Got to our room and asked our room steward for a wedge for the head of the bed. He didn't know what we were talking about so he asked his housekeeping supervisor who also had no idea. We met the Hotel Manager, Carlo, at the Cruise Critic meet and greet and asked him for some help. finally got what we needed after the first night. At dinner, for an apology by the captain and offered a FREE wine or beer. I asked for a diet coke instead and was told there would be a charge for the diet coke. Remember beer and wine were FREE. Our assistant waiter was a disaster, our poor waiter needed to do both jobs. She couldn't carry the food from the kitchen to the dining room so the waiter carried 10 meals, she carried 3. The drinks were never refilled, the tables were not cleared. She just stood around. As an elite, we get free laundry. We put the laundry in 4 days before disembarkation in Barcelona. We hadn't got the closes back, so we were forced to go to the laundromat because we ran out of clean clothes. We screamed and hollered for our laundry to be returned so that we could pack. The WET laundry was returned at 9:30PM.....and we still had to pack. The best part of this cruise was disembarking...This is only a few of the problems we encountered Read Less
Sail Date April 2018
ok dining food but buffet tables and chairs were sticky and dirty needed complete change to bring up to standards. They have not done anything to this ship in years. Banging above our room nightly and they never investigated the situation. ... Read More
ok dining food but buffet tables and chairs were sticky and dirty needed complete change to bring up to standards. They have not done anything to this ship in years. Banging above our room nightly and they never investigated the situation. We sat for 2 hrs before we could board ship worst boarding we ever experienced and we have been on many cruise lines. Princess created the wait. Relaxing at pool deck 17 and they started construction on kids pool before dry dock. Noise was so bad everyone came in. Customer service employees were very rude at counter when brought complaints to their attention. Anytime dining was a joke since you were told to wait 1 hr and we arrived when the doors opened at 5:30 and all tables were empty for 2 and 4 people so why were we waiting?? we had to switch to 1st seating dining. They kiosks were always down to check your acct. could never see our acct. do not have it on the room tv. Princess is not what its cracked up to be! Read Less
Sail Date March 2018
it started on day 1 ac not working went to customers service they told me it was working fine spent 2 hours back and fouth finally dragged the service manager name Daco to my cabin after telling me that temperature is controlled by head ... Read More
it started on day 1 ac not working went to customers service they told me it was working fine spent 2 hours back and fouth finally dragged the service manager name Daco to my cabin after telling me that temperature is controlled by head office show him temperature gauge it was it 85 degrees slipt in hot room next day they came fixed it problem one next toilet did not flush 2 times in 2 different days spent hours calling going over to customer service to resolve the problem no toilet for 3-4 hours a day .Next problem no a/c true parts of the ship all dining areas wore at 90 degrees + all cold food was hot not refrigeration at cold stations part of the same system I am surprised no one got sick food was undercooked neat in all stews was tough even the cook agreed with me after tasting menu was very poor compared to other Princess ships wanted to eat at Crab Shack I was told it about 95 degrees and they have only one fan no way I was going to spend $60 to sweat it out . overall it a bad experience spending hours back and forth with customer service on my vacation the last thing I wanted to do and hot ship another problem and so so food compare to other Princess ships basically ruined my vacation the crew complain while the food left over buffet was thrown out every day the new cook Feed the crew garbage it was whatever they can steal of buffet line was addable the crew food was garbage dose not make sence insted of the leftovers been served to crew it was thowen out every day good food that was never tiuched how offisent is that troving thusands of dollars to garbage insted of feeding the crew? corporate dummies should read this !!!!!! SO DO YOUR SELF A FAVOR TAKE A DIFFERENT SHIP IN PRINCESS LINE !!!!! Read Less
Sail Date December 2017
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 ... Read More
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 points in casino to earn 1 DRINK! Any other cruise line, 1500 points makes you VIP with free drinks.Casino small and not well run, PRINCESS HAS TURNED HORRIBLE! Very unfair! All about the money! And don't try to win at their casino or get any perks on board!!!! Or expect to get treated fairly! Won't happen! We were almost Elite cruisers! Won't travel on PRINCESS again, especially the Crown. Shower so small you could hardly fit in it. No sitting area in inside cabins, Cabin's awful! We were booked from 12/1 till 12/22, Big Mistake! Officers & staff were very rude & inconsiderate! Princess used to care about their customers! No more! Read Less
Sail Date December 2017
We chose this cruise because we took a 5 star cruise on Princess two years ago. This cruise was especially important, because destinations Bonaire & Curacao are where we spent our honeymoon diving, 20 years ago. NEGATIVES: A ... Read More
We chose this cruise because we took a 5 star cruise on Princess two years ago. This cruise was especially important, because destinations Bonaire & Curacao are where we spent our honeymoon diving, 20 years ago. NEGATIVES: A cruise ship is a floating hotel. This review is one star, because the mattresses on this ship are SHOT. We paid $3,200 for a suite. Look at the images of our bed, and you will agree that this 'hotel' deserves this one star rating. Regardless how 4-5 star other features on the ship are, if you are sleeping in a 'boat-shaped' bed, tossing and turning all night, back aching, knees aching, it is a ONE STAR experience! The ship is to go in dry dock in March, and all mattresses are set to be changed. That just made us angry! BEWARE, if you have booked Crown Princess between now & March, you will be sleeping on shot mattresses. The ONLY thing Princess can do, to satisfy us at this point, is to give us an anniversary RE-DO, because we deserve it! AGE DISCRIMINATION: My husband & I are avid divers. We booked Princess dive shore excursions on this trip to 'recreate' our 3 week honeymoon in Bonaire & Curacao. We carried 70 pounds of dive gear on this trip, everything we needed except for weights & tanks, for four planned dives, two in Aruba, and two in Bonaire. Princess description of the Bonaire dives stated age 15-70. My husband is a very fit 64 year old Orthopedic surgeon. 36 hours prior to our planned dives in Bonaire, we found a letter on our door stating that Mike's dive had been cancelled because "as stated on our paperwork, 60 is the cutoff age." SO not only was our dive cancelled, they blamed US! Throughout the trip, I checked on Princess' description of the Bonaire Certified Dive Excursion, and it STILL read 15-70! Princess stated that the dive partner's insurance is the reason our dives cancelled. We dive all over the world. I do not believe this is true. Never have I ever seen on any dive liability form, an age limit. Divers fill out a detailed medical questionnaire. That, and fitness to handle your heavy gear are used to determine whether you are fit to dive. Princess has partnered with an excursion that practices gross age discrimination in Bonaire. SIXTY is especially crazy! Really? I would suggest that Princess find a different excursion partner in Bonaire, and I would also suggest that an additional criteria for certified divers, is that they submit proof of DAN insurance, a divers insurance that any avid diver carries. We pre-paid beverages. There is a 15 drink limit, which was not disclosed, but we never came close to that anyway!! In our case, we would have been better off just paying our bar tab. Once we figured out that we would need about 7 drinks a day to break even, we realized that in our case, this was not a good deal! SALES hits: The first two hours on the ship, I believe SEVEN Princess employees hit us up for a wine tasting. Once or twice was fine, but this was highly annoying. I was ready to put a sicker on my forehead that stated "I am not interested in your wine tasting"! Overall, we felt bombarded by staff hitting us up for sales features. INTERNET GRIND: We purchased 100 minutes (110) for $69. The band width is WAY too narrow to accommodate the number of passengers using the internet. The only reason I accessed the internet was to check on my elderly father every couple of days. I needed the entire 110 minutes to accomplish that. The minutes begin when you "connect" but you are NOT connected at that time! It grinds, and grinds, and grinds. It took me 15-20 minutes to access FB and check on my dad, and send him a little note that we were safe, each time I did so. POSITIVES: The Ship: Aside from the mattresses, we were very pleased with this ship & its amenities. I would be rating this a 4 star. 'MUTS' (Movies Under The Stars) is fantastic! One night mid-ship, they had a fabulous 70's style disco night and incorporated Love Boat theme. SUPER FUN! The bar areas are great, we especially frequented the aft bar and greatly enjoyed it! The gym is incredible, with a large selection of equipment, and all cardio-type machines are high and up front, providing majestic views of the sea. The ship has enough pool/bar areas that we never felt crowded. STAFF was just wonderful. From the front desk, to the excursion crew, to bar tenders, wait staff, our main dining staff. Just incredible. 5 Star all the way. Our cabin attendant was SUPERB. Her name is Maria, and we wanted to bring her home! She did her best to resolve the mattress issue, but the images below are AFTER her efforts! NOT Maria's fault. Aruba Certified Diving Excursion was AMAZING. We weren't taken to the beautiful, fragile reefs, and we did not expect to be. Having observed the lack of buoyancy control by many of the other ship divers, I understand fully why! BUT, they took us to two shipwrecks and both were VERY interesting and teeming with life. We actually saw THE biggest Green Moray we have ever seen on the second dive. It was at least 8' long, and just behind it's head top to bottom was two FEET thick! We also saw an octopus on that dive, a rarity in the daytime. I plan to review the operator separately from this. Big KUDO's! Once our dive trip in Bonaire was canceled, we did not book another excursion through the ship. We easily hailed a cab and took the scenic route past the salt flats & flamingos to Jibe City, a world famous windsurfing destination. We sat with our feet in the water drinking a beer, and had a fabulous time. All 3 ports were nice. Bonaire had the best shopping for gifts, really classy, not so much typical "souvenir" items. Port vendors in Aruba & Curacao will warn you that you won't find much in Bonaire. DON'T believe them! Read Less
Sail Date November 2017
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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