10 Helpful Votes
Sail Date: May 2019
We have cruised 18 times with Princess and with the exception of this last cruise, it has always been excellent. This cruise was a bargain basement boat ride. It was a costly, disorganized, irritating disaster. The Versailles tour was an ... Read More
We have cruised 18 times with Princess and with the exception of this last cruise, it has always been excellent. This cruise was a bargain basement boat ride. It was a costly, disorganized, irritating disaster. The Versailles tour was an aggravating nightmare, depriving us of the opportunity of a lifetime. Princess was responsible for a 45 minute late start. The tour category of moderate should have been strenuous. Our tour guide was preoccupied with participants, including wheelchair and walkers who needed assistance. Consequently, we got an expensive bus ride and a quick look at the palace. No time for the grounds, musical presentation or gift shop. Do not pay for the useless Dublin shuttle service. It is much less expensive and more convenient to taxi. Our balcony looked like a leftover garage sale. On the plus side; the staff was courteous and helpful. The service and food at the dining room was very good. Sabatini's was better than ever and the Crown Grill was first class. The production shows were fun, lively and entertaining . We did not "Come Back New", we came back angry. Princess WAS "Where We Belong". We hope they fix it. Read Less
5 Helpful Votes
Sail Date: May 2019
This was my 4th Princess cruise and may be my last. The cruise started in Southampton England. It just came from transitioning over from Fort Lauderdale and a good number of guests stayed on board for the second part of the cruise. The ... Read More
This was my 4th Princess cruise and may be my last. The cruise started in Southampton England. It just came from transitioning over from Fort Lauderdale and a good number of guests stayed on board for the second part of the cruise. The ship holds approximately 3,000 guests. Day 1. Upon arrival, our room was available enabling us immediate access. The room looked like it hadn't been thoroughly cleaned for a while. There was dust on the tables, headboards and lamp bases. The rug was stained and needed a good vacuuming, it probably should be replaced. The bed was made but not to the standard we experienced on prior Princess cruises. There was no ice in ice bucket, and when our steward finally filled it after asking him to do so. He never checked it again to see if it needed to be refilled. Day 3. We decided to eat breakfast in the main dining room vs the buffet. Being a party of 6 it was difficult finding a place to eat in the buffet. People would just sit there after they finished eating, taking up space for other guests to eat. The service in the main dining room was horrendous. We never experienced such a disorganized crew. It took approximately 30 minutes to get juice and coffee. When the food finally came, it was cold, and bagel I ordered was as hard as a rock. I didn’t have the time to wait to send it back since I was going on an excursion. The ship’s procedure for returning passports they had retrieved from us when first checked in, definitely needs to be reviewed and fixed. We were first told our passports would be delivered to our room. It turned out, some were delivered to their rooms and others were not. Some people were told their passports were missing when they were at the customer service desk. Some passengers were told their passports were lost, upsetting many passengers. We never received our passports so we had to go to customer service waiting in long lines to retrieve them. Another couple we sailed with said their steward knocked on their door and said he only had one passport. He said they lost the other passport. He told them to go to the customer service to see about the missing passport. The first time they went to customer service they were told their passport would be delivered to their room later in day. After waiting a half a day for their passport, they went back to customer service again and were told their passports were at the Irish Immigration terminal and would arrive the next day. They were so upset. They went back again and customer service asked if they changed rooms. On their fourth visit to customer service, the staff member finally went in back and returned with their missing passports. All they did was make up stories to try to appease the situation. They tried to dismiss my friends saying they didn’t need the passports anyway. This is totally unacceptable. My excursion in Ireland that day started off good. Then during a stop at Trinity College, the tour guide sped to the entrance leaving behind half the guests on the coach. It was impossible trying to find her, she just disappeared. We never found her until we re-boarded the bus to return to the ship. We were pretty much on our own, which was upsetting since we paid for a guided tour which we never received. Upon returning to the ship after the excursion, the line to get back on the ship was about 600 people deep. The crew kept reversing the lines, people were bumping into each other, and they actually stopped the entry onto the ship for no apparent reason. The entire crew was disorganized and need to be retrained on how to deal with crowd control. In the past Princess never charged for hot chocolate at the buffet. This was the first time we had to pay for hot chocolate while on the cruise. I cannot drink coffee or tea so I was upset to discover this new charge. Also, if you want a coffee or tea at the International Cafe, Princess now charges their guest, where in the past they did not. This is absurd. They appear to be looking for new ways to rip off the consumer. Day 9. My excursion today was in Edinburgh. The excursion was delayed by 1/2 hour due to the disorganization of the staff. Day 10. As the cruise continued, staff had finally worked out some of the kinks with the shore excursion and the food selection had improved. By the end of the cruise it appeared everyone on the cruise was either sick or getting sick. I myself got sick on the last day of the cruise. Since the cruise transitioned from Fort Lauderdale, and there were still approximately 1,200 guests on-board, I do not think staff had adequate time to fully sanitize the ship. Additionally, guests were getting off and on at different ports along the cruise. Plus waiting in long lines at the ports in the cold did not help the situation. Our room steward did not properly put our disembarkation tags where we could find them. When we finally did, we noticed they were not for the time was asked customer service to exit the ship. We had to go back to customer service again to get the correct tags for disembarkation. Day 11. We took an excursion to Paris which was definitely not long enough; three hours each way on the bus, leaving only four hours to see Paris. It would have been great while in ports such as Paris and Edinburgh they had overnight stays. Plus they should offer face masks to their guests for the bus ride to avoid getting sick. Day 12. The night before the end of the cruise, we noticed the tag was missing off the water they offered for sale, that we never used. When we looked at our bill we noticed a charge for the water. We asked our steward about the charge and he said the bottle was opened which was an outright lie. We went to customer service and they reversed the charge. Seriously, it’s going to take a lot for me to cruise again on Princess. Read Less
5 Helpful Votes
Sail Date: April 2019
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. ... Read More
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. Embarkation went smoothly. But, disembarkation at some of the ports and the final disembarkation were a nightmare. At one port (I believe Belgium), since it was a working port, you had to take the Princess shuttle to get you to the gate. They had only one bus- for 3,000+ people. Most everyone was late for their excursions and thus had the time shortened for each excursion. At one point (I believe for Southhampton) local authorities had to come aboard to do passport checking. The line literally ran the length of the ship- and this is one big ship. One gentleman passed out in line, hit his head, and as knocked unconscious. At our final disembarkation in Dublin, it was chaos. Again, crazy long lines. We had been told that only 56 people were disembarking there- wrong! There had to be at least 500. We had also been told that there would be no taxi service at the port. Because of my brother in laws mobility issues, the ship booked a taxi for us. But, as we got off the ship, there was a huge line of taxis waiting and no way to track down if any of them were for us. We literally got one of the last taxis. On another note, my sister in law and I did the zumba class every day while at sea. While the instructor was nice, she did the exact same routine to the exact same songs each day. I have never been to a zumba class like this before. The food was OK- nothing memorable. The burger joint on the Lido deck was a huge disappointment- thin dry hamburgers and thin dry chicken. We had gone to a similar burger place on a Holland America ship that was amazing. On a positive note, the pizza was surprisingly good with a different specialty pizza each day. I don't believe that I would do a transatlantic crossing again. My husband enjoyed it but I found it monotonous- like Groundhog Day every day. The crew were very nice and helpful- no issues there. We had a standard balcony room and it was fine. The ship itself had a few signs of wear and tear but was otherwise in good condition. Read Less
2 Helpful Votes
Sail Date: April 2019
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor ... Read More
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor talked to a couple that were playing cards for over 30 minutes. After he moved on they kept playing even though others could not get a seat for their meal. Spoke to hotel manager but nothing was done to solve the problem. Poor service ( very slow)in Lido and Dining room On Good Friday, only I fish dish served, (rockfish) Old carpet in Lido Very few activities ie golf, Wi, etc The guys were good at the activities but the females were gone in 10 minutes. Gave impressive that they did not want to be there. On port days 4 activities we’re scheduled while only 1 offered on sea days on average Read Less
1 Helpful Vote
Sail Date: February 2019
​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​ ​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups ... Read More
​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​ ​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups entertaining at the pool as well as plenty of activities keeping us busy throughout the day. Waitstaff were always ready and willing to provide us with every request we had. Entertainment in the theatre was of a high calibre and those in various bars and lounges were very good as well.​ There were two seating times in two dining rooms as well as an anytime dining room. Menus were filled with a variety of delicious dishes. The Horizon Court also provided a wide variety of fine food and open 24 hours.​ All staff were knowledgeable, courteous, friendly and always smiling.​ We have introduced quite a few of our friends and neighbours to cruising with Princess and boasted about the many good things experienced when cruising with Princess.​ ​We have now just completed our fifteenth cruise, again on the Crown Princess. We have sailed only with Princess and no other cruise company since our first cruise. We even celebrated our 50th wedding anniversary this past November 2018 with a cruise again on the Crown Princess. So I would say we have been very loyal to Princess.​ However we have seen a steady decline in the quality of entertainment, activities, dining food and seating times. The ongoing smoking in the casino is still disgusting and the fact that Princess Cruises subject their employees to the second hand smoke is unconscionable.​ ​Our experience on this past 10 day cruise of February 25, 2019 may have been "the straw that will break the camel's back" and send us looking to cruise with another company.​ ​On our first day of cruising we had chose to dine in the Michelangelo Dining Room. We asked for the wine menu as we were about to purchase a bottle to have with our dinner. We requested a bottle from the menu and were told that it was no longer available. We then picked another bottle from the wine menu and were told that it was no longer available. At this point we were becoming a bit disappointed but chose another bottle from the wine menu and were told that it too was no longer available. At this point I asked to speak to the head waiter. I asked why these three wines were no longer available and was told that Princess was changing suppliers and was letting their wine inventory deplete before stocking wine from the new supplier. I expressed our disappointment with the situation and was told that he would contact the manager of wine and beverages and express our dissatisfaction. He did so and two days later this manager did follow up and contacted us and provided us a complimentary bottle of wine for our cabin. Our feelings are that "if something is no longer available, remove it from the menu" and not create any disappointment for your patrons.​ After dinner we decided to go to the International Café for a coffee. We had pre purchased the same Unlimited Soda & More Package for this cruise as we did on the November 2018 cruise, and as we did on that November cruise we ordered two brewed coffees. The waitress took our cards and proceeded to get our coffee. She returned and in front of our traveling companions and everyone sitting around the café, she commenced to tell us that we were not entitled to brewed coffee with this package. I stated that on the November cruise we did get brewed coffee with that same package. She said that she has worked in the International Café for three and a half years and never served free brewed coffee on this package and handed our cards back and walked away. I know who served us in November and I know the counter staff that served us in November and it was not her. Two days later while sitting in the café having a coffee that I paid for, the manager of the café approached us and asked if everything was ok on the cruise. I said NO and on his request I stated the situation with the coffee and the waitstaff. At this point he left and spoke to the waitress. He returned and suggested that we had not seen the charges for the brewed coffee on our November charge statement and that coffee was not available on that package. First of all the waitress implied that we were lying and embarrassed us in front of our friends and other patrons of the café and secondly the manager did not handle the situation very well at all. Perhaps a " let me get some coffee over here for you and we can sit down and discuss this" would have been a nice gesture. A little bit of conflict resolution training may be a solution. I assure you the $1.44 per cup of coffee was not and is not an issue. Our dissatisfaction came from how this situation was handled.​ ​On another night of dining in the Michelangelo Dining Room we were greeted and seated at a table that was not prepped for dining. We sat with used cutlery on the table for 20 minutes before the table was dressed properly. It was another 15 minutes before a waiter approached us with a menu. There was nothing listed on the menu that appealed to any of the four of us so the men decided on the old reliable Fettuccine Alfredo and the women chose the Southern Fried Chicken. We then waited 40 minutes for the food to be brought to the table. The chicken was so overcooked and dry from sitting under a heat lamp, It was impossible to cut into it and it was cold. Again we asked for the head waiter who said he would speak to the chef and someone would get back to us regarding the situation. He took down our names and cabin numbers and NO ONE ever got back to us at all.​ ​We and our traveling companions decided that we would try the "Crab Shack" dining. As our wives did not care for sea food, we inquired if it was possible that our wives could bring food from the Horizon Court into the "Crab Shack" area and dine with us. We were told that the seating was for "Crab Shack" patrons only. So despite the fact that the ladies were not too fussy about sea food we paid for four "Crab Shack" dinners. We just started to eat when, at the table adjacent to ours, two ladies entered with plates of food from the Horizon Court and sat with their husbands. Upon discreetly asking about the dining policy, we were told that "we certainly can't ask them to leave their husbands". Again very disappointing.​ ​Our favorite place to relax and maybe dance, the Wheelhouse Lounge, has been turned into a pub style bar with uncomfortable high chairs and tables.​ We have never experienced so much "up selling" as we did on this cruise. We and other patrons come on board to relax and enjoy a cruise not to have someone in our face asking us to spend more of our hard earned money.​ ​Before leaving for this 15th cruise we were excited that our next cruise in 2020 which would be our 16th cruise and we would become Elite passengers. We looked forward to enjoying all the benefits of the Elite category. So before leaving for the 15th cruise we booked our 16th cruise, 14 days on the Sky Princess. ​ BUT, after our disappointing experiences on this past cruise, I must say that we are contemplating the idea of cancelling this 2020 cruise and trying a different cruise company. We were very embarrassed on this last cruise and were treated as if we were not worthy of any follow up to resolve our problems. Princess often uses the term "loyalty" in their advertising and how Princess patrons' loyalty will gain them perks. Princess should show some loyalty to their loyal patrons.​ ​So to say the least ..... we did not "Come back new".​ Read Less
2 Helpful Votes
Sail Date: February 2019
FEED-BACK ON A CRUISE WITH CROWN PRINCESS My wife and I took a cruise on the Crown Princess from February 25 to March 17 in the Caribbean. we had a mini suite. We had sailed with several other cruise lines before, but this cruise was ... Read More
FEED-BACK ON A CRUISE WITH CROWN PRINCESS My wife and I took a cruise on the Crown Princess from February 25 to March 17 in the Caribbean. we had a mini suite. We had sailed with several other cruise lines before, but this cruise was the first one with Princess. In short, we have been very disappointed and will not select Princess again. A few examples: Buffet: The choice of food on the buffet deck 15 was very limited. Plastic plates and wine glasses, first time we experienced this. The chairs were dirty. The omelet making process was cumbersome. Despite the two areas on deck 15 it was always difficult to find a table in the morning. Dining room: The menu in the dining rooms was repetitive and the quality of the food was not very good. A few times we had to return our plates and did complain at the desk. Cabin: The sofa was old and not very comfortable. Bath room: No toiletry products such as a shower cap etc. The water from the cold water tap in the bathroom and the shower was very hot for 20 days. Bars: The bars like the Wheelhouse bar, Crooners bar and the Piazza were dull and the entertainment lasted only for a short length of time. We are late diners Shops: My wife was not very impressed with the shops. Very limited choice. Health: A lot of people got sick and so did we. Throat infections etc. The medical facility was OK, but the treatment didn’t help very much. Library: The library was extremely poor. The majority of the shelves were empty. Normally the library is well stocked and it is fun to be there during the days at sea. Destinations: The stop at Princess Cays the first destination after leaving Fort Lauderdale was a waste of time. Because we booked two cruises back to back, we were there two times. General impression: Not very friendly, no smiles by the majority of the employees. It was the worst cruise we ever did and as I said before we will not cruise again with Princess. HVDT Read Less
4 Helpful Votes
Sail Date: February 2019
Oh dear what a difference a few years make, not like no ago princess was one day of my two favourite cruise lines. The cut backs are enormous, the majority of the crew need retraining in knowledge and service. We had so many problems ... Read More
Oh dear what a difference a few years make, not like no ago princess was one day of my two favourite cruise lines. The cut backs are enormous, the majority of the crew need retraining in knowledge and service. We had so many problems that were caused by poor staff and it took ages to sort out. The cabin steward was a miserable sod (ok they have off days like all of us but not the whole cruise). And his attention to detail was poor , dirty towels left lying around after cleaning , dirty cups plates glasses left around , and some nights no chocolates. Cabin d733 also avoid like the plague if you want peace and quiet yes it has a massive balcony but the engine noise is terrible. Food was poor and unimaginative and repetitious. The MDR one one occasion I literally had my plate slid across the table to me and half fell in ff onto the table cloth. The kids club was great and so was the medical staff which we both used a lot. The ship itself is lovely clean and bright Read Less
1 Helpful Vote
Sail Date: February 2019
Had been recommended that Princess was a"premier line", so expectations were high. Have previously sailed Carnival and Royal Caribbean. The embatcation was quick, on board in less than 30 minutes. Stateroom was ready. B748 aft ... Read More
Had been recommended that Princess was a"premier line", so expectations were high. Have previously sailed Carnival and Royal Caribbean. The embatcation was quick, on board in less than 30 minutes. Stateroom was ready. B748 aft premier balcony, very small compared to other lines. No sofa, one chair, small table,layout was small apart from hanging space at bathroom door where there was lots of hanging space and a closet holding the safe with lots of shelving. Bathroom very small with limited storage. Nylon shower curtain. Balcony was large with 2 lounge chairs and small table. Dining room food was mostly cold, under cooked and lacked any taste. Only used this venue 5 nights out of the 10 on board. Horizon court, not a lot of choice, "mashed potatoes" grey, lumpy and disgusting. Constantly closing the lines ar mealtimes. Not at all impressed by Princess. For what we paid, poor value for money, wouldn't return. Read Less
1 Helpful Vote
Sail Date: January 2019
We asked to be seated with table of 4. We were traveling with two other guests. They really didn't want to accomodate us. They did several nights. We had anytime dining but prefered to be with our friends at dinner. The Cabin and ... Read More
We asked to be seated with table of 4. We were traveling with two other guests. They really didn't want to accomodate us. They did several nights. We had anytime dining but prefered to be with our friends at dinner. The Cabin and service was exceptional. The Piano Bar was not available (perfomer was not there) until the last night (9 out of 10) no piano music which is one of the most enjoyable to us. The games took too long to get set up and organized. You lost interest in waiting for "it to start" the staff stood around as tho they were uncertain what to do. Dining experience was good. Bar tenders great. Cabins were good. Pools were good. The movies and TV shows were terrible. The ship had so many seniors very very few children if any. The movies selection was not good. The Pizza was to die for! #lovethatpizza. The games shows were to slow in getting started and it seemed they were just unorganized. The Theater performances were pretty good. The excursions were geared to "shopping" when they were "Beach" excursions. Too much time wasted on shopping. Read Less
3 Helpful Votes
Sail Date: December 2018
Picked this cruise for the Itinerary and heard good thing about Princess, Unfortunately we must of got a poor result as the food was poor in the main dining room, entertainment finished to early for the late diners, ship looked tired in ... Read More
Picked this cruise for the Itinerary and heard good thing about Princess, Unfortunately we must of got a poor result as the food was poor in the main dining room, entertainment finished to early for the late diners, ship looked tired in places, smaller staterooms than we were used to, this was my 10th cruise and I probably would not go on a Princess cruise again, we had a relaxing time as we wanted but there were far to many negatives with this particular ship. We did like the fact we could get on at 11.30 and Fort Lauderdale was a good port to go from, adult only pool is only available if you pay for it in the Sanctuary, on our cruise being holiday time it had plenty or children running about in both open pools, we didn't struggle to get sun beds which was a positive, glad to see deck attendants removing saved beds quickly, entertainment was good, nightclub is massive only night we saw more than 10 people there was xmas eve, as usual DJ didn't say more than a few words, Our ports of call were good and we enjoyed them, still find it painful how much we have to pay for WIFI, $150for a 10n day cruise when I need to keep in touch with home & work, drinks package I wanted was $60 per day which I didn't purchase [beer only] I like a drink but that was off my radar, seemed food was biased to seafood which I don't eat, having cruised several times before this was by far the worse food I have eaten in a main dining room, staff are very good as most ships are but when the dining room was busy they struggled to keep everyone happy, overall we had a nice relaxing cruise which didn't spoil our holiday but we would not go on this ship again. Read Less
2 Helpful Votes
Sail Date: December 2018
All I can say is shame! Corporate must be very greedy, not to want to maintain the Crown Princess, an older ship that looked like it clearly needed cosmetic work. The pool areas were a fright, rust stains were visible around the stairs ... Read More
All I can say is shame! Corporate must be very greedy, not to want to maintain the Crown Princess, an older ship that looked like it clearly needed cosmetic work. The pool areas were a fright, rust stains were visible around the stairs going to the hot tub, around the shower area, the woodwork looked dry and worn. Trying to connect to the internet was a migraine headache, you could not get connected. Every time I attempted to access the Internet I found that I had to go back to my Wi-Fi settings and connect to Crown Princess. I gave up trying to access my emails. I was losing all my minutes and hadn’t even read a single email. The food was mediocre at best and the selection was always the same… no creativity no variety. The soup of the day was the same soup every day, potato soup. Budding club class dining they had clam chowder. I thought that will be nice something different, but it was nothing more but the potato soup with some diced clams and I’m guessing a little pepper and seasoning but the base of the soup was the potato soup. I won’t go into detail about the bathroom in my Club Class mini suite, just say that it had not been properly cleaned. I travel alone so I’m always paying for two people, yet the maintenance and consumption for one. I was more than disappointed and feel that the entire experience was unacceptable. Read Less
1 Helpful Vote
Sail Date: November 2018
Terrable food! Horrible selection, poor quality, really disappointing. At Horizon court buffet the food display would have 20 different items to choose from, 7 of them were bread. The other 13 just were random items that did not go well ... Read More
Terrable food! Horrible selection, poor quality, really disappointing. At Horizon court buffet the food display would have 20 different items to choose from, 7 of them were bread. The other 13 just were random items that did not go well together. Dinner in the main dining rooms was consistantly cold they had poor choices and served by a staff that always seemed inconvenienced. I have sailed a few times on princess and loved the ship's and staff. The Crown was a huge let down. They constantly tried to upsell us on dinners to speciality restaurants. The bartenders would daily charge our account for drinks even though we had the top drink package. The ship looked tired and used... the public areas were small and crowded. Our sailing was not filled to capacity, down approximately 600 guests, now I know why...the gym had unusually low ceilings, I could not run an a treadmill or elliptical because my head hit the ceiling. I'm 6'3, not the only person that had this issue. If you book a trip on the Crown make sure it is a really great deal, you dont get much for your money. Read Less
2 Helpful Votes
Sail Date: November 2018
I am a senior with mobility issues. Since I cannot “jump around” dancing ,exploring ports, etc., I buy a cruise for the beauty of the ship, quality of the food and entertainment, comfort of staterooms, quality service and price. I ... Read More
I am a senior with mobility issues. Since I cannot “jump around” dancing ,exploring ports, etc., I buy a cruise for the beauty of the ship, quality of the food and entertainment, comfort of staterooms, quality service and price. I have never in my 34 cruises,12 with Princess ,experienced such poor menus and poor selection of foods in the traditional dining room, the buffet and especially the almost extinct breakfast room service. I pay a lot for the privilege of cruising and resent the fact that I now have to purchase “SPECIALTY DINING “ in order to enjoy a decent meal. The food offered now , while you won’t starve, is what I could get at home, pizza, burgers, and....potato soup?? So why should I continue cruising with Princess for this? I was told by the customer service manager that “this is the way it is”. “The cruises have become less expensive than it was years ago, and now you get what you pay for”. Even though I am one cruise away from earning ELITE level, I have already canceled my pre booked Hawaiian cruise. I will not cruise PRINCESS again” The entertainment was very good with several production shows. The scenery and multiple costume changes added to my enjoyment. There was a show highlighting Frank Sinatra as well as one for Nat King Cole. My favorite production was the “operetta” with broadway show numbers. Also onboard was a mentalist from the America’s Got Talent Show. There was a nice selection of ports on this itinerary. I had To miss Martinique and Grand Turk, however, because the piers were very long and there was no shuttle service. As I mentioned before I have mobility issues and chose to stay on the ship as a result. The staff was very pleasant and helpful, except for the head of customer service, who I found was very condescending, as well as the only available Future Cruise planner. Would you believe there was only ONE to accommodate 3500 passengers? We had to wait a very long time, over a three day period, to talk to her about our future cruise. When I poked my head in the door to her office to ask if I needed an appointment, she replied, “ No, but I don’t make appointments because IT TAKES AS LONG AS IT TAKES” when I told her I was waiting a long time. She could have acknowledged us when I heard her clients tell her we were waiting outside her open doorway. Because of the food selection problems and poor attitude of the “upper staff” That afternoon we decided we no longer wanted to cruise with Princess again and will cancel our pre-deposited cruise to Hawaii. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise because of the itinerary. The crew is excellent and the true wealth of the Princess Cruise Line. The balcony cabin on the Aloha deck was tired and in need of a serious makeover. The food on this cruise was ... Read More
We chose this cruise because of the itinerary. The crew is excellent and the true wealth of the Princess Cruise Line. The balcony cabin on the Aloha deck was tired and in need of a serious makeover. The food on this cruise was sub-standard and poor quality--tough pork and beef--poor selections--fish (trout) that the wonderful waiter told me not to order--he had already returned several portions to the kitchen from other diners. We enjoyed the ports and the beautiful views and slept very well on the new mattresses but the cabin had peeling wallpaper and stained carpet--our wonderful cabin steward made it as comfortable as possible. This is our second (and last) problematic cruise with Princess. Their shortcuts are showing and it is not pretty. Other passengers commented to our party of four about the poor food quality. We spent extra to have burgers at the Salty Dog Pub--2 of the 4 burgers were tough and grizzly. Read Less
Sail Date: October 2018
I thought the boat was nice and the cruise destinations were good, however the staff and cruise line were very uninformative. There was a change to our first port of call and we were not told at all. Hence missed out on a tour for the ... Read More
I thought the boat was nice and the cruise destinations were good, however the staff and cruise line were very uninformative. There was a change to our first port of call and we were not told at all. Hence missed out on a tour for the Amalfi coast drive not booked through the ship. Customer service of staff was appalling and the staff did not make us feel like we were welcome. everything was such a struggle. it felt like the staff did not want to be there. Part of our cruise was overrun (i mean thousands of them all from the same tour company) by non-English speaking people that also made the disembarkation from tendering and exiting the cruise liner chaotic and frankly annoying. More communication and resources for non-English speaking passengers is necessary. Don’t bother pre purchasing any beer packages as you can’t get them at the bar (which would have been an obvious place to get them) no we had to order them from room service and have them delivered to our room.???? Who wants to drink in their room or have to go back to their room to get a drink when there is a facility to get drinks from a bar. I would not choose Princess again for our cruise. When we disembarked from our ship to collect our bags one of our bags was damaged (droped, dinted and wheels broken off). the staff at the dock were not very helpfull they filled out a report for the damaged bag and sent us on our way. No appology or concirn to temporarily fix the bag to enable it to make the trip home. No one even had any tape to wrap around it. Read Less
2 Helpful Votes
Sail Date: October 2018
The food is uninspired. With a small number of offerings at the Horizon Buffet that changed only slightly from day to day. Food from venue to venue tasted pretty much the same. Except for one dinner at the Crab Shack. That was ... Read More
The food is uninspired. With a small number of offerings at the Horizon Buffet that changed only slightly from day to day. Food from venue to venue tasted pretty much the same. Except for one dinner at the Crab Shack. That was marvelous. And one dinner at Sabatini's. Sabatini's was excellent with superb attention and care from the waiter. The Salty Dog... pass on that. The worst hamburger at sea. Ditto with the pizza. And the coffee? You could see through it most days. Sat down on a chair in Michelangelos dining room, the first night, which immediately broke. The ship overall, leans to the opulent. But the ship feels cramped, and closed in. To gain access to the outer decks was often a chicane of elevators, hallways and stairs. More so, than any other ship we have cruised on. The staff, mostly, appeared robotic. Not that there weren't clear exceptions to this. Our cabin Steward was superb with an engaging personality. A couple of specialty dining occasions offered excellent table service. One in particular at Sabatini's was the epitome of professional, and attentive waiting. We also received timely assistance from one of the officers and plenty of help with the bags on and off the boat.. Music in the atrium was too loud and encouraged us to avoid that section of the ship. Forget about the internet. IMPOSSIBLY slow. Click...wait 10 seconds, Click....wait 10 more seconds. AND EXPENSIVE. Strangely, a few days after our great experience with a waiter in Sabatini's, I found that waiter in regular Princess blue and khaki, busing tables at the pool. The shore excursions were nothing to rave about. Mostly, just ok. But, one excursion at Kotor completely fell apart. The excursion guide lost control of the tour. Leaving two tourists behind at the end of the first half of the tour. Half the tourists went ahead of the guide, while others were at public washrooms, after the guide took us to a public washroom that was closed, and she had to backtrack to another washroom that we had past on our way. She didn't appear to know the history of the port that well. Eventually, we bailed and went back to the bus to await the return of the tourists. Princess deserves credit for offering credit for a significant portion of this tour. The tour to the statue of David in Florence went off as planned and access to the museum was reasonably quick. In spite of it all, we made it a great time. Read Less
3 Helpful Votes
Sail Date: August 2018
I'll start by saying that we are a family of 4 adults who only chose Princess based on the ports of call in the Mediterranean. It was chosen for Santorini and Naples, in August where other lines did one but not the other. We have ... Read More
I'll start by saying that we are a family of 4 adults who only chose Princess based on the ports of call in the Mediterranean. It was chosen for Santorini and Naples, in August where other lines did one but not the other. We have cruised before, one of which was a similar Mediterranean cruise but different ports. I'll start with the positives. The food and bar staff are exceptional, their willingness to serve and make sure you want for nothing cannot be matched. Similarly, pool staff, room stewards and entertainment crew, all were fun and friendly and give the impression they at least like their jobs. The food is as good as you can expect when prepared for such huge volumes, variety is fresh and varied. The 3 "speciality" restaurants are good for an extra fee it's worth doing at least one. What they don't tell you: this cruise is predominantly over 50's. The activities are therefore geared to that demographic, which of course is fine, but could be clearer when brochures get done up. The pool is deathly silent and reminiscent of a scene from Cocoon. Can't comment t on kids clubs or a riviries but middle pools are basically kids everywhere. Lifts are slow, cause it takes people ages to get in and out, and I found the "elite" passengers almost snobbish. Gratuity as is expected on most cruise is set but no one can explain how it's divided and to who? I have no issues tipping, as long as it's going to the right people. I'm suspect staff get any of it, best switch it off and tip your favourites at end of cruise. Don't forget laundry and back of house peeps though. The negatives: Apparently high winds prevented us, for safety reasons stopping at Santorini. This is a port that requires tender ( small boat) transfer. They replaced it with Corfu. To say we were dissappointed would be an understatement; But, safety is important and although Corfu was horrendous we made the best of a bad situation. ( don't do hop on hop off there everything you can see is walking distance from port) upon return to the ship we find out 2 other cruise ships made it in to port with no problems. ( Please explain) Front desk staff are just outright rude. They don't care if you lose something, report something broken or heaven forbid need an explanation of excessive pre authorisation holds on your credit card. You see as is expected they want to keep your account in credit, however, even if you settle your bill half way through, they retain the holds. Essentially double billing, they don't cancel holds till you get off, and can't really explain why they do this. Lastly it's basically a 21 day cruise broken up into 3 X 7 day cruise, should also be on brochures. So at Athens, Barcelona and Rome people get on and off. While your card and room stay the same they do treat it as a new cruise or end of cruise. Again, this is my experience for a family of 4, who have cruised before and had similar expectations. Do research to make sure this is for you. Read Less
4 Helpful Votes
Sail Date: August 2018
My husband and I sailed on the Crown Princess from August 4 - 11. We've had five cruises on RCI and HAL but this was our first time on a Princess cruise. We've loved all five of our previous cruises but we won't be doing ... Read More
My husband and I sailed on the Crown Princess from August 4 - 11. We've had five cruises on RCI and HAL but this was our first time on a Princess cruise. We've loved all five of our previous cruises but we won't be doing another Princess cruise. I'll list the pros and cons. Pros: -the beds and bedding were super comfy -the International Cafe had good salads and the pastries in the morning were good -we enjoyed our dinners in the main dining room -cabin steward (Ethel) was awesome as she kept our room immaculate -movies under the stars, karaoke and trivia Cons: -there was a sewage smell as others reported (we could smell it in our room and other parts of the ship. It wasn't constant but on and off) -the food in the Horizon Court was very mediocre, worse than hospital cafeteria food -the internet is archaic (coverage and speed is horrible, think back to the dawn of the internet - if you need to take care of important matters back at home, you'll be quite frustrated) -there was a horrible vibration in our room (C611) my husband had a terrible time with it and we considered getting off the boat in Marseilles -TV offerings were poor -A/C at times wasn't strong enough (in Barcelona, I found the boat to be quite hot, I asked if the A/C was working and was told that sometimes in ports they don't run it to capacity -it was always hard to secure lounges by the pool. People do save them and staff do not clear away towels if they've been left on the chairs Read Less
4 Helpful Votes
Sail Date: June 2018
We chose this cruise because of the itinerary . My husband and I took our children, spouses and grandchildren (party of ten) on the 7 day cruise. My husband and I had gone on a previous cruise on another cruise line a few years ago and ... Read More
We chose this cruise because of the itinerary . My husband and I took our children, spouses and grandchildren (party of ten) on the 7 day cruise. My husband and I had gone on a previous cruise on another cruise line a few years ago and wanted to take our family to see some of these places. We booked 3 balcony rooms and 2 rooms across the hall. We were very disappointed in the cruise. The food was just o.k. - not as good as the food on other cruise lines that we have been on. There were no extras such as making animals out of towels, ice sculptures, waiters dancing like we have had on previous lines. We have always loved the waiters and cabin personnel on other cruises and hated to leave them. We met no one we felt that way about on this cruise. We found the crew members indifferent and not very friendly with the exception of the girls handing out plates & silverware in the buffet dining room. The cabins were very nice and the public areas. Most of the excursions were excellent. Read Less
3 Helpful Votes
Sail Date: June 2018
The destinations were great, more time at Messina and Crete would have made this portion of the trip outstanding (i.e. 10 to 12 hours at these ports would be ideal). 14 out of the 17 days we smelled sewage at various times on various ... Read More
The destinations were great, more time at Messina and Crete would have made this portion of the trip outstanding (i.e. 10 to 12 hours at these ports would be ideal). 14 out of the 17 days we smelled sewage at various times on various decks while at sea, the other days were in ports. Passenger should not see bubbled up paint or rust anywhere where passengers can access, especially near the Serenity and on the Promenade Decks. This Boat is only 13 Years old. People pay a lot of money to go on these cruises, but, there was a constant push to sell extras even after saying NO! Other Examples of just being cheap: Ice Cream - free, pay extra for the sprinkles. Hamburgers - free, but put cheese and bacon on it, pay extra. Pizza same thing. The Entertainment was Marginal, there cultural nights in Barcelona and Athens with the local dances were effectively meaningless. There was No explanation of what the dances being performed are, nor there significance, purpose, or meaning. Minimal variety of the entertainment Port and shore excursions were more than 2x's the cost of doing it yourselves. Do a little research before you go and save a lot of money, a little planning goes a long way. Some of the sights you see on the Princess Shore Excursions are Drive Bys. But they do seem to find time to stop to Shop. If word got around that someone had a couple decks of cards and chips for a Texas Hold'em game no one would use their electronic table. Example 3 players 1 looses $40, 1 wins $2 another wins $10 and Princess Cruise Lines Takes $28 Read Less
4 Helpful Votes
Sail Date: May 2018
My husband and I chose this cruise because we first took the Trans-Atlantic cruise from Fort Lauderdale to England. As long as we were in Europe we decided to take another cruise, a Mediterranean cruise. We traveled through England, ... Read More
My husband and I chose this cruise because we first took the Trans-Atlantic cruise from Fort Lauderdale to England. As long as we were in Europe we decided to take another cruise, a Mediterranean cruise. We traveled through England, Paris, ended up in Barcelona and embarked on the cruise there. We disembarked in Rome. The excursions were fine - the ship was not. There was a foul sewage smell half-way through our cruise that they never fixed. Having paid for a balcony that we could not use was very disappointing. The cleanliness of the ship was not up to par - there were many dirt spills on the carpets throughout the ship. The food was only okay. Our room steward needed more training on how to simply clean a cabin. I go on vacation to enjoy someone waiting on me - not me having to clean my cabin even after notes were left for the steward. Not the best cruise. Read Less
6 Helpful Votes
Sail Date: April 2018
My wife and I booked 10 days Med cruise from Rome to Barcelona starting April 28, 2018. Two years ago we did British Isles cruise on Caribbean Princess and were satisfied with food, staff, entertainment etc. But this time on Crown Princess ... Read More
My wife and I booked 10 days Med cruise from Rome to Barcelona starting April 28, 2018. Two years ago we did British Isles cruise on Caribbean Princess and were satisfied with food, staff, entertainment etc. But this time on Crown Princess things were not so good,though embarkation was fast and easy. I attached 2 tags to each suitcase to find out latter that one suitcase is not delivered to my cabin due to both missing tags. As soon as we had entered our cabin we discovered that cabin assigned for us by Princess, has in fact two additional bunk beds on the walls and as a result our double bed had restricted passageways on both sides. I immediately complained to customer service supervisor who has a smell of alcohol in his breath and he had assured in a rude manner that this is exactly what I booked, period. I also requested to be connected with Customer Relations but was told that ship doesn't have telephone connection with headquarters at the moment. Unfortunately I did not choose the cabin at the time of booking because Princess as a part of promotion package promised to upgrade the cabin location and had chosen cabin E516 for 4 persons (2 bunk beds) just above Crooner bar, so we can "enjoy" music till 11PM. Just to mention I had a major spinal cord surgery a year ago which made it difficult for me to go around 12" protruded Bunk bed. Whilst complaining about cabin, I found my luggage at the reception desk missing all two tags I attached to it?! The food and entertainment were below average. During mooring at Kotor Bay the ship was dragged by strong wind dangerously close to the shore and listed, hitting sea bottom. Local captain then helped to move ship away from shore and in Corfu divers checked the ship for possible problems. Fortunately we were able to make it to Barcelona. Waiting staff was mostly nice and helpful, cabin was cleaned regularly and on time. Front desk staff was helpful especially Odeth (Mexico) she tried to help us with our cabin problem but management apparently was not concerned at all. I did not take any shore excursions, I planned to take because Princess increased internet prices about 20 days before the cruise. It cost me much less for more to use local Salerno Ferris from Piazza Concordia to explore most of Amalfi Coast without problem. One with better mobility could even explore Sorrento as well. As to other ports of call we found another couple to share taxi rides/ personal excursions with us which was cost/time more effective. In terms of fitness the ship has very small area on upper level for running and walking, the other ships designed better, though one might walk at the Promenade area Deck 7. Read Less
4 Helpful Votes
Sail Date: February 2018
I had taken Princess 15 years prior (Sea Princess) to this most recent cruise on the Crown Princess. I was stunned by how much Princess has slipped in service, food, and experience since then. I made a list of the positives and negatives ... Read More
I had taken Princess 15 years prior (Sea Princess) to this most recent cruise on the Crown Princess. I was stunned by how much Princess has slipped in service, food, and experience since then. I made a list of the positives and negatives of our experience, I'll share them below. Negative * We had asked for some items to be in the room ahead of time that were not there and required multiple calls to resolve; distilled water (for medical device), extra pillows, and no feather pillows. * Believe it or not, there was no top sheet on our bed. We had to request one (took over an hour) * Our cabin was extremely dated (the ship was built in 2006, but by the cabin you would have guessed the mid 1990's). Everything needed to be replaced. * There was only ONE power outlet in the entire room (sans the bathroom plug). A real ivconviencene if you're a couple with iphones, ipads, apple watches, a CPAP machine, and headphones that require charging. * Our deck and furniture was not power-washed or cleaned until a few days into the journey. * The food was the worst we have had at sea (note: we have not been on Carnival). At Sabatini's specialty restaurant, I sent back two out of the three courses. The Horizon buffet was on par with middle school cafeteria food, and the main dining room's food was bland and uninspired (they snuck in IMITATION crab meat into the crab quishe) . Terrible. F-. The only bright spot was the Salty Dog Pub, which makes an AWESOME hamburger. * Don't try to explore on the back of the ship. We ventured out on the 14th or 15th floor and had to walk up to the 19th deck (via nerve racking outside stairs) to get the hell out. Terrible design! * Their casino is nice, but at the blackjack table they only pay out 5 to 6 on blackjack instead of the standard 1.5 to 1. Huge advantage to the house. (the casino staff was great however). * The water coming out of the showers was terribly aerated, it was tough to rinse the soap off of your body, and the towels were old, worn, and thin. * I found many pool towels with brown stains. Thoroughly nauseating. * The alcoholic drinks were VERY weak. We had to order a double just to get a decent drink (at twice the price). * My wife commented a number of times (as well as other ladies) about the lack of bathrooms in public areas. * The paid entertainment was pretty lame (comedian and magician). * Debarkation was horribly unorganized and unmonitored. We opted for early self-carry off and were told to wait in the casino. There were about 50 people in the casino and 200 or more outside the casino in front, effectively cutting the line. I notified the crew member a number of times and asked him to remedy the situation. He threw up his hands and said "what am I supposed to do". I replied "Simple, just go tell those people if they're not in the casino they're not getting off". Of course, no action was taken and 200 cheaters/line cutters were at the customs gate first. Positive * Roston, the steel drum player was very nice and an excellent musician. We took an intro steel drum class with him (free) and it was very enjoyable. * There were many sugar free dessert options. I accidentally ate one and was astonished it was sugar free! Whoever is baking these sugar free desserts is a miracle worker! * There is a laundromat available on each passenger deck. A HUGE positive feature, especially compared to the cost of having the ship do your laundry. A+ * The staff entertainment was very good, especially considering they had no infrastructure to lean on, it was all brain power and creativity to come up with entertaining things to do like 80's trivia, movie trivia, the marriage game, etc. * My wife took a couple of TRX classes and she really enjoyed them (I mostly stayed away from the gym...) * They make EXCELLENT smoothies * The Sanctuary area at the front of the ship is relaxing and worth the extra money. * The Flame Duo and classical music duo were very talented. Read Less
3 Helpful Votes
Sail Date: January 2018
Embarkation and disembarkation went smoothly. It was the in-between that fell flat. This was mine and my husband's (no children with us) 7th Princess cruise, and our worst. It was a 5-day cruise on the Crown Princess to Grand Turk ... Read More
Embarkation and disembarkation went smoothly. It was the in-between that fell flat. This was mine and my husband's (no children with us) 7th Princess cruise, and our worst. It was a 5-day cruise on the Crown Princess to Grand Turk and Amber Cove, Dominican Republic. Very disappointing. On the first day we discovered our favorite pool on the back of the ship was closed and remained closed all week. The pool at the estuary was being re-tiled, so it was also closed all week. That left only two pools open for over 3000 guests. The ship is going in for refurbishing, and the entire crew seemed to have a don't care attitude. The food was horrible, and the service was worse. We saw our cabin attendant when we checked into our room and not again until we were departing the ship. The very last night I got a virus and was medically escorted from the ship at departure, so we weren't given the opportunity to print out our folio of expenses. I have called Princess twice this past week to have it emailed to me. I still don't have. The worst part was we were travelling with four other couples, three of which had never cruised Princess, and one couple who had never cruised at all. That couple said they were looking for the wow factor and was very disappointed. Read Less
2 Helpful Votes
Sail Date: January 2018
I went on the Princess Cruise from Barcelona to Spain in April 2017 and was blown away by the food, cruise, entertainment and excursions and promptly came home and told my parents they HAD to cruise on the Princess line. For my retirement ... Read More
I went on the Princess Cruise from Barcelona to Spain in April 2017 and was blown away by the food, cruise, entertainment and excursions and promptly came home and told my parents they HAD to cruise on the Princess line. For my retirement my parents decided we would go on a cruise to somewhere we had not been. When my travel agent found this cruise to Aruba we jumped on it. Boy was cruising on the Crown Princess a mistake. The food was pretty but boring. No spices really. The entertainment for the first night was a surprise soprano and they performed the music mostly in Italian (I think). Then they did a Motown musical and while the voices were nice, there just was no energy. The winner of the talent show was a 91 year old passenger. The service on the Crown Princess was excellent. The ship also was very clean. We had a mini-suite which was very spacious and the balcony was nice to sit on. The shops did not have that many great items to purchase. The shops at the ports were okay. If you have a scooter (which we did have), it just barely fits into the mini-suites and the hallway on the Crown is very narrow. I have been on about 8 other cruises and loved all of the other cruises. This was just a disappointing cruise. Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.5 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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