183 Princess Crown Princess Cruise Reviews

When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives ... Read More
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives if the food and activities on the ship were, at least, tolerable. That was not the case. The food in the buffet, (which is our go-to after a long day) was, terrible. After trying every salad dressing, I gave up on eating salads on this trip. Desserts were also not worth eating. Each one of us (5 in our group) found a few things that we could tolerate eating. We then ate those few things throughout the trip. Towards the end, we found ourselves eating cheeseburgers and pizza on deck 15... not what we had in mind for good cruise food. We ate at the Crown Grill and Sabatini’s. Though our meals were better than the buffet or the dining room foods, we would never have returned If these were restaurants in our own city. And paying $29/person was quite a bit for a meal that consisted of, for example, noodles with jarred Alfredo sauce and crumbled bacon. The, much promoted, chocolate desserts were comical to us. The quality was extremely low. In addition to the food, we purchased the alcohol packages for 4 of our 5... (our fifth doesn’t drink.). That fifth person was billed for drinks that the others drank ... not sure how that’s even possible with the new Medallion. At the bar, we also found that many of the wines were priced outside the alcohol package. So to have a good glass of wine, (like a drinkable Pinot Grigio) one would have to pay for it ... even though they had bought an alcohol package. And the coffee ... was so terrible. To get a normal cup of coffee, we had to go to the Cafe and stand in a long line. The restaurants and buffets served a coffee product ... bad stuff. The two things that were great about this cruise were the itinerary and the beds. We had saved for a year for this vacation and were so disappointed that we chose a Princess Cruise Ship. We will never make that mistake again. Read Less
Sail Date August 2019
We have been on about a dozen cruises, yet this was our first with Princess. The cruise began well enough. We embarked in Dublin and were literally in our cabin five minutes after arriving at the port. Unfortunately, it was all downhill ... Read More
We have been on about a dozen cruises, yet this was our first with Princess. The cruise began well enough. We embarked in Dublin and were literally in our cabin five minutes after arriving at the port. Unfortunately, it was all downhill from there. The room was an unobstructed Oceanview in a quiet area of the ship. The shower consistently flooded, the faucet water rarely produced anything but piping hot water, and exhaust while in port was potent throughout most cabins. The food in the main dining room was really mediocre when compared with every cruise line we've taken, and our waiter was...also for the first time...less than friendly. We ate at the buffet a few times...the food was kept lukewarm, they were always out of several dishes, and the spread is so small we couldn't believe it. Pizza also wasn't anywhere near as good as its been on any other cruise line. I had a milkshake at the ice cream vendor...it was so bad...depressing. The ports were the highlight of the cruise. There are many...only a few sea days on this cruise. Unfortunately, the ship remains in port very late, which means the shops and casino are closed often. In addition, there aren't many activities going on except on sea days. The result was more time spent without entertainment in the evenings or those days we didn't go ashore. I know this sounds bad, and I've read and dismissed my share of these...please heed my advice and book a different cruise. We ended up changing our flight and disembarking a few days early because we had such a poor time. I am writing this as we sit...and have been sitting...onboard waiting to disembark. We've sat here for over an hour already with our disembarkation group. This will be our last Princess cruise. Read Less
Sail Date July 2019
The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci ... Read More
The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci restaurant was very good. We found the food to be very good. The customer service and communications on board the ship were severely lacking. We received multiple communications that contradicted themselves; the front customer service desk did not know how to respond to basic questions; rarely did any of the ships officers have eye contact with the guests or smile at them. We were awakened in the middle of the night with announcements that could have waited until morning. The medallion system was a nightmare - sometimes working and sometimes not. There is ZERO commitment to providing the customer with a memorable positive experience. Embarkation and disembarkation were absolute chaos. The medallion system was a nightmare - sometimes working and sometimes not. Information taken at embarkation never got into the ships records. The ports of call and excursions saved this trip and I would rate them excellent. The food was very good and the specialty dining was excellent. I would rate customer service below zero. Read Less
Sail Date July 2019
Chose cruise for ports of call. Cruise experience did not meet previous princess standards. The crown is dated and not well maintained. The hotel staff were not as informed as prior cruises. Meal quality definately has declined. Dining ... Read More
Chose cruise for ports of call. Cruise experience did not meet previous princess standards. The crown is dated and not well maintained. The hotel staff were not as informed as prior cruises. Meal quality definately has declined. Dining room service was rushed. Since carnival acquired princess the past two cruises have been less than satisfying. On board pricing has increased and quality has declined. Internet service poorly set up. New medallion concept confusing to staff. We were locked out of our cabin on one occasion. Can no longer recommend Princess as worth the money to cruise. I am just short of elite status but will no longer choose Princess as my go to cruise company. I feel quite conflicted over my review as Princess was an exceptional cruise line. It has changed quite dramatically. It feels like passengers are simply revenue makers. The personal touch of the past is missing. My next cruise will probably be with a high end line so I get what I paid. Read Less
Sail Date July 2019
The itinerary is great and one would think that it would be perfect. THINK AGAIN. First, this is the first time I have ever had my passport confiscated on arrival. I have cruised all over the world and this has never happened. IF this is ... Read More
The itinerary is great and one would think that it would be perfect. THINK AGAIN. First, this is the first time I have ever had my passport confiscated on arrival. I have cruised all over the world and this has never happened. IF this is necessary, tell people before they board the ship because when you get of the ship at a port WHAT ARE YOU SUPPOSED TO USE AS IDENTIFICATION???? Second: the food is poor. Simply put tasteless and odorless. It is a telling indication when the MAIN DINING room menu has "upgrades" on it. In other words, you want good food pay extra. We did have dinner in Sabatini's which was NOT bad, but not great either. Second; who is the captain of the ship?? GILLIGAN and the Skipper. We disembarked from two ports late allegedly for low tide issues. Last time I checked, Tide tables are well know to ships masters. Schedule accordingly. And of course getting to the Orkney Island on a Sunday when HALF OF THE ISLAND is closed must make a lot of sense to the Princess People. But the ultimate indignity was the last stop in LeHavre. We book a Normany tour four months ago with PRINCESS only to find out three days INTO THE CRUISE that they were cancelling it on us because we were disembarking in LeHavre. THEY DID NOT KNOW THIS before I boarded the ship???? [Purportedly the reason is that we could not get off the boat in time to make the tour, I guess making sure that we COULD would have been too tough????] It caused hotel/train expenses for us in the hundreds. But truthfully I was glad to get off of this boat. I have cruised Royal Carib, Norweigian, Carnival, and Holland, and WILL NEVER set foot on a princess boat again. In FAIRNESS: Cabin was clean and the staff in the dining room was nice . And on the ten days, three days on entertainment were professional. The rest of it was like a HS talent show. Read Less
Sail Date June 2019
When on our previous 24 cruises with other cruise lines, we often saw Princess ships in port. We always admired the look of these and since they attract quite a high "official" rating, we decided that one day we would sail ... Read More
When on our previous 24 cruises with other cruise lines, we often saw Princess ships in port. We always admired the look of these and since they attract quite a high "official" rating, we decided that one day we would sail Princess. We live in the UK so when the Round Great Britain programme featured the Crown Princess, we booked with excited anticipation. Oh dear....we were so let down and felt so disappointed with the reality, so here goes: The personal highlights of cruising for me are exceptionally good food and very good theatre entertainment evenings. This cruise let us down badly as the food in MDR I would rate from fair to very poor and the Buffet only fair in terms of quality. The entertainment arrangements were crazy as most evenings there would be one comedian or one singer, on stage twice in the main theatre whllst the singers/dancers team were featured for only one performance in a relatively small lounge which was full, so that guests were blocking the passage-way outside of the lounge trying to watch the performance. The quality of the "shows" was, overall, mediocre, with people seen to be walking out on the act on several occasions. The ports of call were fine, but we were surprised to have to pay unreasonably high costs for shuttle bus transfers into town on occasions. Drinks were more expensive than I have seen anywhere and when served were never accompanied with a receipt, so I had no idea how expensive until I called up an account statement later. I never bought a drink after that. The Spa costs were prohibitive, so we didn't use this facility. On the positive side, the room steward was exceptionally good, as was our waiter in the MDR. In fact, all staff were pleasant, cheerful and hard working. In fact, I feel that these people "save the day" for Princess and I hope that they are suitably rewarded for doing so. On the subject of crew, i only saw one middle ranking ships officer (who had dropped into the buffet for a snack) anywhere until dis-embarcation, when some appeared to organise the process. The ship's condition was very good and very clean and our stateroom was immaculate. Would we travel again with Princess.....NO Read Less
Sail Date June 2019
We have experience on four different cruise lines. This cruise took us to the British Isles aboard the Crown Princess, It was our first and last with Princess Lines. With the exception of entertainment the most comfortable bed ever, and ... Read More
We have experience on four different cruise lines. This cruise took us to the British Isles aboard the Crown Princess, It was our first and last with Princess Lines. With the exception of entertainment the most comfortable bed ever, and our cabin steward, everything was below average, We are not whiners and try to look for the best so I'll share a few examples to document our disappointment. Ship breakdowns caused delays and many missed excursions. (100 dollars onboard credit issued as compensation) The second-day departures for excursions was absolute chaos, Staff seemed to be as uninformed and confused as passengers. Room Service breakfast was cold cereal or mass produced baked items that were of vending machine quality or egg muffin (arrived cold and soggy) we gave up after two mornings. Buffet meals were barely warm and bland. We had any time evening dining. Menus were average and service was rushed. Severs were rushed and snippy if a diner changed an order or asked questions. On two occasions people at our table sent meals back because they were so poorly prepared, Lobster tail night presented a mini lobster tail about the size offered at stake and lobster night at budget steakhouses, Most conversations (even from Princess veterans) at dinner centered around the poor food and service and day-to-day sometimes outrageous hassles. The last night when the Chef and kitchen staff were introduced, the host asked the diners to give them a 10 on post cruise surveys. Our balcony stateroom did not have a couch or leisure chair. It was the desk chair or the bed, Railing was pealing varnish. Large screen TV, that kept failing the first two days of the cruise, Our lunch river cruise on the Paris excursion was literally a bad dream. The barge was more crowded than airline economy coach seating, They said the vessel was air conditioned, but I couldn't detect any. Almost everyone was using brochures to fan their faces. The noise was so intense from loud intoxicated guests narration, and the music and singer could not be heard. Sone excursions advertised on your own time for shopping or exploring. It was true but the time was 15 minutes max. In Paris that meant time for a picture of the Eiffel Tower and a single souvenir kiosk. Read Less
Sail Date June 2019
We chose this cruise because of its itinerary. I realize we may be somewhat jaded because we mostly travel on smaller luxury cruise lines, so I will begin with the positives. During our cruise the company upgraded their software in an ... Read More
We chose this cruise because of its itinerary. I realize we may be somewhat jaded because we mostly travel on smaller luxury cruise lines, so I will begin with the positives. During our cruise the company upgraded their software in an attempt to improve their Internet, door locks and security system. Their service in most of their restaurants was very good and the food in their specialty restaurant, Crown Grill, was truly excellent. The gym and spa were also very nice. Other than that, our experience on Princess convinced us that we would never travel with them again. My sincere apologies to those of you who repeatedly cruise on Princess. However, what we discovered is that the vast majority of people who do more than one or two cruises with Princess have never even tried any other cruise line. Those few who had, only have compared it to Carnival, RCCL or NCL. Let me tell you there is a whole different world out there. Our current voyage began with a delay of 5+ hours. We were informed via text on the morning of our sailing that the ship had a problem with their generator and that we should not go to the docks, but that they had arranged with a local hotel to “house” us and they would shuttle us over when the ship was ready to board. It was a disaster. Over three hundred people were in the lobby and restaurants of the hotel. People were lying on couches, on the stairs and virtually everywhere. No food was served, no information given, as apparently the cruise line representatives at the hotel knew as little as we did. When we finally were shuttled over, the check-in process was a mess. We were assigned to a line. Then the disabled passengers were assigned to the same line and moved ahead of us. Finally, we made it through the line and were given the OK to board just as the ship’s excursions for that day were returning. The line to board the ship was around the block...and, oh yes, it was raining. The problems did not end there. Internet - The Internet on most ships is slow. Princess internet was nearly non-existent. I couldn’t even get my email. I went to the Internet cafe which is rarely covered by staff and was told that the connection was totally down and that I would be better off in my stateroom then in their computer room. Huh? I found the only time I could get a connection was while we were in port, either using my cell phone or in some ports using the wi-fi of the port, certainly not from the ship’s wi-fi for which I had paid $159. After the new system was installed on our next to last day, the connection did get better and we got those two days for free. For the others the cost of Internet has gone up dramatically. Ship’s staff - On the second day, the schedule said they were having a ping pong tournament. Passengers showed up, but no one from the ship’s staff did. The only time we ever saw the ship’s social director was when he introduced the evening’s entertainment. It wasn’t that he was a negative, he just didn’t exist. We also had very little contact with our cabin steward which we found to be very unusual. Food - Other than the Crown Grill specialty restaurant, the food on Princess is so far inferior to other cruise lines, I can’t imagine where they hired their chefs. We were on Club Level, so we were able to go to a different restaurant. Same food, slightly better service and quieter...but they did not have tables to share, which is our preference. There were several days when the menu choices were so limited, we had a difficult time finding something to order. For breakfast, we did have very good service and better food in our club class dining room. Then came the “coup de grace”. At breakfast in our special section, the waiter spilled tomato juice down the back of my wife’s new cashmere sweater. They apologized and promised to clean it and bring it to our room. Apparently, they tried to wash and machine dry it because it was shrunk and totally ruined. Who machine dries a cashmere sweater? We then got a call telling us to come to the front desk and file a claim. When we read the form in big bold print it says this is not a claim, it is just documentation of the event. When we tried to show them the form, the staff person began arguing with us. Entertainment – very inconsistent; some good; some poor Announcements – although they said they would not broadcast into the cabins, they did. Lines – the lines to get off and on the ship were long and tiresome. Overall, although we did like the itinerary, we would never cruise with Princess again. Read Less
Sail Date June 2019
I chose this cruise specifically due to the fact that it included Liverpool and a Deluxe Beatles tour that included access to inside tours of John Lennon and Paul McCartney's childhood homes. Due to a series of events, my excursion ... Read More
I chose this cruise specifically due to the fact that it included Liverpool and a Deluxe Beatles tour that included access to inside tours of John Lennon and Paul McCartney's childhood homes. Due to a series of events, my excursion was cancelled and I was told there was no room of any of the three lesser Beatles tours available. What lead to this? First, bad weather prevented us from tendering at Guernsey (which we heard from others happens quite often so I am wondering why it is included as a port). We headed on to Cobh where, as we docked, there was a problem with a generator which the captain said he had never experienced. We limped into Dublin hours late and extended that stay which made us late into Liverpool and resulted in the cancellation of my Deluxe Beatles excursion. In the mean time, our toilet had been running, so we reported it but got no one to look at it. Our toilet stopped flushing, so we reported it. After a while someone came to "fix" it and, as a result, our toilet overflowed, filling roughly 1/3 of the balcony cabin. Items we'd had on the floor were moved (including my husband's soaked shirt), the padding under the carpet was removed, a wet vacuum was used on the carpet, and large fans were placed in the room to dry the carpet. The fans had blown out the power so there was no air conditioning. We were told there was no other room to stay in for the night and that the best they could offer was to turn off the fans for the night. After my husband spent over an hour dealing with a supervisor who told us there was no other cabin available she finally found a single interior room that we could use for that night. My husband canceled his Wales excursion to help me find Beatle-related activities to do in Liverpool the next day. His excursion had been taken down to about half what it was supposed to be anyway due to the time constraints that resulted from the late arrival in Liverpool. Everyone on the cruise was given $100 onboard spending money for the troubles with the itinerary. My husband and I were each given $100 each for the trouble with the cabin, but I can't get back to Liverpool, take the tour I wanted and get back home on $100. Weather issues can happen on a cruise. Mechanical issues can happen too. But someone made the call that we should extend the stay in Dublin at the expense of the Liverpool stay. I guess they assumed that more people would want the time in Dublin than to arrive on time in Liverpool - but it would not have been my choice. We were so late into Dublin anyway that those who tried to make it to the Trinity Library to see the Book of Kells had the door shut in their faces. Read Less
Sail Date June 2019
This was my 15th cruise and my third with Princess. The quality has definitely declined since the merger. We we first ordered to surrender our passports!?! Before boarding the ship. I can’t believe Princess would send passengers into ... Read More
This was my 15th cruise and my third with Princess. The quality has definitely declined since the merger. We we first ordered to surrender our passports!?! Before boarding the ship. I can’t believe Princess would send passengers into a foreign country on the excursions after taking their passports and refusing to give them back! Princess stated that was a rule of the embarkation group who are not affiliated with the company!? They are dealing with every single customer of yours and handing over all the passports to ship personnel who refuse to return them. Some passports were misplaced (horrifying experience when trying to return back to your country)! There were only two employees to handle all the shore excusion activity when we docked at each port The boat had a mechanical failure which forced the captain to cancel a port altogether and wait for 8 hours outside Dublin for high tide. This has happened on other boats from time to time, but there we’re “projects” a crew member was attempting to fix all around the boat. The engine, the elevator(people did get stuck), numerous flooring issues taped off, room attendant carts constantly parked in hallways, etc. This went far beyond the routine “wet paint” areas you normally see. The dining staff we always in a frantic rush due to lack of enough staff. Mistakes were very common. The employees genuinely wanted to give excellent service, but were overwhelmed. The menu was disappointing. Each night came with an insert menu listing better dishes for an additional $20 per person. This cheapened the original menu items and made a family of 6 pay and additional $120 a night if the wanted to try an excellent dish! Unbelievable! Due to my past two excellent Princess experiences, I found myself making excuses for Princess to my friends and family. When we returned home and remembered all the negative experiences, we were disappointed that we chose Princess. Read Less
Sail Date June 2019
Chose cruise to visit places we had not been before. For most part enjoyed our trip but: Buffet - hot food was cold - cold food was warm - salad bar was good. Dining room meals good Shops - lots of booze, candy, jewelry, clothes, ... Read More
Chose cruise to visit places we had not been before. For most part enjoyed our trip but: Buffet - hot food was cold - cold food was warm - salad bar was good. Dining room meals good Shops - lots of booze, candy, jewelry, clothes, souvenirs, etc. - first night someone asked for halls candy for sore throat - not available - week later heard same question and same response. Entertainment was good. Excursions very expensive and not accurately described. Travel time for excursions did not leave enough time to actually see what you went to see. Ship breakdowns frustrating, onboard construction and refurbishing interfered with trip. Captain kept us informed of problems but $100.00 rebate was a joke. Missing Guernsey was a highlight for us and we missed it because of ship breakdown and bad weather. Appreciate safety concern BUT. Understand Guernsey is quite often missed as it is to rough for Tenders so why continue to include it as a stop? Noticed immediately upon getting on ship a lot of people with terrible deep cough, some wearing masks. We took all precautions to wash hands regularly and avoid sick people BUT on Thursday June 13 we started with sore throat and by Saturday the cough. Where able to do Edinburgh but glad Sunday was sea day. 18 Hour travel time home on Monday was horrendous. Emergency Room Tuesday morning - we both have pneumonia and still recovering three weeks later. How many other people from this Cruise are experiencing the Will never travel with Princess ever again and will not recommend it to anyone. Read Less
Sail Date June 2019
We have cruised 18 times with Princess and with the exception of this last cruise, it has always been excellent. This cruise was a bargain basement boat ride. It was a costly, disorganized, irritating disaster. The Versailles tour was an ... Read More
We have cruised 18 times with Princess and with the exception of this last cruise, it has always been excellent. This cruise was a bargain basement boat ride. It was a costly, disorganized, irritating disaster. The Versailles tour was an aggravating nightmare, depriving us of the opportunity of a lifetime. Princess was responsible for a 45 minute late start. The tour category of moderate should have been strenuous. Our tour guide was preoccupied with participants, including wheelchair and walkers who needed assistance. Consequently, we got an expensive bus ride and a quick look at the palace. No time for the grounds, musical presentation or gift shop. Do not pay for the useless Dublin shuttle service. It is much less expensive and more convenient to taxi. Our balcony looked like a leftover garage sale. On the plus side; the staff was courteous and helpful. The service and food at the dining room was very good. Sabatini's was better than ever and the Crown Grill was first class. The production shows were fun, lively and entertaining . We did not "Come Back New", we came back angry. Princess WAS "Where We Belong". We hope they fix it. Read Less
Sail Date May 2019
We took the 12 night British Isles trip in June. This is probably my eighth cruise and first on Princess. The good is that the ship was nice, the staff was hard working, the food was always decent to very good with a large and changing ... Read More
We took the 12 night British Isles trip in June. This is probably my eighth cruise and first on Princess. The good is that the ship was nice, the staff was hard working, the food was always decent to very good with a large and changing selection on the buffet. The pre-destination talks were informative and we caught a couple of art lectures that were very interesting. That said, the activities and entertainment were all but non-existent. This was the British Isles so, no surprise, it was overcast or raining literally 100% of our trip. Because of the weather, the pools were permanently closed and the decks were windy and cold so, unlike other cruises, you couldn't just go sit by the pool. Seriously, there was almost nothing to do on the ship but eat and watch TV in our rooms which made for a boring vacation. Rarely did we see something we were interested in on the schedule (lots of sales pitches masquerading as entertainment). The three dancing/singing shows we saw were good but there were only three, hour long shows in twelve nights. My teens and I went to the Teen Club and the person running it made it clear they were there for baby sitting and there was zero actual activities for teens. It was the "Not Fun" Ship. For example, we expected to see the White Cliffs of Dover on this trip since we were going by them anyway (like we saw the Ne Pali coast on our Hawaii cruise). But if we did sail by them, nobody told us and we never saw them. In fact, we sailed by interesting looking coastlines regularly but, unlike other cruises, we were never told what we were seeing and couldn't even find out if we wanted to as the Internet fees were astronomical and the ship board map on the TV in the rooms showing where the ship was at that time didn't work. This would have been so easy for Princess to do, cost them nothing extra, and would have been a big enhancement to this dull cruise. Even the bars were not good as the terribly expensive drinks were incredibly weak. Want to know how to make a Princess Long Island Ice Tea? First, pack the glass to the brim full of ice, only fill each jigger of liquor three-quarters full, then fill it up with lemon juice and coke instead of just a splash. Princess, you charged me an premium high price of $10 for each drink plus a forced ~$2 tip so why not at least make them good? Perhaps the biggest disappointment was the stop in "Paris" which we'd expected to be a trip highlight. The truth is that the port of Le Havre is at least 2.5 hours one way to anything in Paris you'd want to see (3 to Normandy Beach) so you're actually getting a full day on a bus with a couple of hours at a venue that would really deserve a full day. We'd planned on seeing the Lourve on our own but when we found out it was going to be over five hours on the bus, we went to the excursion desk to specifically book anything with less travel time as we especially didn't want to spend all day on a bus the day before we spent all day on a plane flying home. The woman at the Princess Excursion desk either purposefully misled us to sell the trip or was ignorant when she said the trip to Versailles was only 1.5 hours each way . As soon as we got on the bus, they said it was actually a 2.5 hour bus trip but then because of traffic and weather, ended up being a 4 hour bus trip there and a three hour bus trip back. We literally ran through Versailles in only 40 minutes before we had to be back on the bus. I called the excursion desk to speak to the manager and was never called back. My family of 4 paid almost $1100 for a little more than thirty minutes at the venue so it was the most expensive bus trip of my life and a terrible missed opportunity in our lifetimes. Needless to say, I would not take this cruise again and will stay away from Princess altogether. Read Less
Sail Date May 2019
This was my 4th Princess cruise and may be my last. The cruise started in Southampton England. It just came from transitioning over from Fort Lauderdale and a good number of guests stayed on board for the second part of the cruise. The ... Read More
This was my 4th Princess cruise and may be my last. The cruise started in Southampton England. It just came from transitioning over from Fort Lauderdale and a good number of guests stayed on board for the second part of the cruise. The ship holds approximately 3,000 guests. Day 1. Upon arrival, our room was available enabling us immediate access. The room looked like it hadn't been thoroughly cleaned for a while. There was dust on the tables, headboards and lamp bases. The rug was stained and needed a good vacuuming, it probably should be replaced. The bed was made but not to the standard we experienced on prior Princess cruises. There was no ice in ice bucket, and when our steward finally filled it after asking him to do so. He never checked it again to see if it needed to be refilled. Day 3. We decided to eat breakfast in the main dining room vs the buffet. Being a party of 6 it was difficult finding a place to eat in the buffet. People would just sit there after they finished eating, taking up space for other guests to eat. The service in the main dining room was horrendous. We never experienced such a disorganized crew. It took approximately 30 minutes to get juice and coffee. When the food finally came, it was cold, and bagel I ordered was as hard as a rock. I didn’t have the time to wait to send it back since I was going on an excursion. The ship’s procedure for returning passports they had retrieved from us when first checked in, definitely needs to be reviewed and fixed. We were first told our passports would be delivered to our room. It turned out, some were delivered to their rooms and others were not. Some people were told their passports were missing when they were at the customer service desk. Some passengers were told their passports were lost, upsetting many passengers. We never received our passports so we had to go to customer service waiting in long lines to retrieve them. Another couple we sailed with said their steward knocked on their door and said he only had one passport. He said they lost the other passport. He told them to go to the customer service to see about the missing passport. The first time they went to customer service they were told their passport would be delivered to their room later in day. After waiting a half a day for their passport, they went back to customer service again and were told their passports were at the Irish Immigration terminal and would arrive the next day. They were so upset. They went back again and customer service asked if they changed rooms. On their fourth visit to customer service, the staff member finally went in back and returned with their missing passports. All they did was make up stories to try to appease the situation. They tried to dismiss my friends saying they didn’t need the passports anyway. This is totally unacceptable. My excursion in Ireland that day started off good. Then during a stop at Trinity College, the tour guide sped to the entrance leaving behind half the guests on the coach. It was impossible trying to find her, she just disappeared. We never found her until we re-boarded the bus to return to the ship. We were pretty much on our own, which was upsetting since we paid for a guided tour which we never received. Upon returning to the ship after the excursion, the line to get back on the ship was about 600 people deep. The crew kept reversing the lines, people were bumping into each other, and they actually stopped the entry onto the ship for no apparent reason. The entire crew was disorganized and need to be retrained on how to deal with crowd control. In the past Princess never charged for hot chocolate at the buffet. This was the first time we had to pay for hot chocolate while on the cruise. I cannot drink coffee or tea so I was upset to discover this new charge. Also, if you want a coffee or tea at the International Cafe, Princess now charges their guest, where in the past they did not. This is absurd. They appear to be looking for new ways to rip off the consumer. Day 9. My excursion today was in Edinburgh. The excursion was delayed by 1/2 hour due to the disorganization of the staff. Day 10. As the cruise continued, staff had finally worked out some of the kinks with the shore excursion and the food selection had improved. By the end of the cruise it appeared everyone on the cruise was either sick or getting sick. I myself got sick on the last day of the cruise. Since the cruise transitioned from Fort Lauderdale, and there were still approximately 1,200 guests on-board, I do not think staff had adequate time to fully sanitize the ship. Additionally, guests were getting off and on at different ports along the cruise. Plus waiting in long lines at the ports in the cold did not help the situation. Our room steward did not properly put our disembarkation tags where we could find them. When we finally did, we noticed they were not for the time was asked customer service to exit the ship. We had to go back to customer service again to get the correct tags for disembarkation. Day 11. We took an excursion to Paris which was definitely not long enough; three hours each way on the bus, leaving only four hours to see Paris. It would have been great while in ports such as Paris and Edinburgh they had overnight stays. Plus they should offer face masks to their guests for the bus ride to avoid getting sick. Day 12. The night before the end of the cruise, we noticed the tag was missing off the water they offered for sale, that we never used. When we looked at our bill we noticed a charge for the water. We asked our steward about the charge and he said the bottle was opened which was an outright lie. We went to customer service and they reversed the charge. Seriously, it’s going to take a lot for me to cruise again on Princess. Read Less
Sail Date May 2019
This was our 6th. cruise with Princess, and it will be our last. The ship is in need of repairs. The varnish on the balcony railings was peeling off. The sliding glass door in our room would only open part way in the morning, but once ... Read More
This was our 6th. cruise with Princess, and it will be our last. The ship is in need of repairs. The varnish on the balcony railings was peeling off. The sliding glass door in our room would only open part way in the morning, but once it got warm it would open all the way. Hot water in the shower was hit or miss. The toilet malfunctioned twice. The couch in the room looked like one you would find in a second hand store (lumpy, stained, ect.). The desk and chair should have been replaced. Our room attendant was one of the best we had on any cruise. I found that the bar staff, the wait staff in the main dining were also excellent. The people responsible for shore excursions really need help. We were misdirected by the staff on two excursions. We were give the wrong tour packet once. We had one tendered port and the wait time to get off the ship was over an hour. I really don"t know what the problem was, but I never experienced these long wait times on my 6 previous cruises. We cancelled a scheduled future with Princess when we got home. Read Less
Sail Date April 2019
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. ... Read More
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. Embarkation went smoothly. But, disembarkation at some of the ports and the final disembarkation were a nightmare. At one port (I believe Belgium), since it was a working port, you had to take the Princess shuttle to get you to the gate. They had only one bus- for 3,000+ people. Most everyone was late for their excursions and thus had the time shortened for each excursion. At one point (I believe for Southhampton) local authorities had to come aboard to do passport checking. The line literally ran the length of the ship- and this is one big ship. One gentleman passed out in line, hit his head, and as knocked unconscious. At our final disembarkation in Dublin, it was chaos. Again, crazy long lines. We had been told that only 56 people were disembarking there- wrong! There had to be at least 500. We had also been told that there would be no taxi service at the port. Because of my brother in laws mobility issues, the ship booked a taxi for us. But, as we got off the ship, there was a huge line of taxis waiting and no way to track down if any of them were for us. We literally got one of the last taxis. On another note, my sister in law and I did the zumba class every day while at sea. While the instructor was nice, she did the exact same routine to the exact same songs each day. I have never been to a zumba class like this before. The food was OK- nothing memorable. The burger joint on the Lido deck was a huge disappointment- thin dry hamburgers and thin dry chicken. We had gone to a similar burger place on a Holland America ship that was amazing. On a positive note, the pizza was surprisingly good with a different specialty pizza each day. I don't believe that I would do a transatlantic crossing again. My husband enjoyed it but I found it monotonous- like Groundhog Day every day. The crew were very nice and helpful- no issues there. We had a standard balcony room and it was fine. The ship itself had a few signs of wear and tear but was otherwise in good condition. Read Less
Sail Date April 2019
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor ... Read More
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor talked to a couple that were playing cards for over 30 minutes. After he moved on they kept playing even though others could not get a seat for their meal. Spoke to hotel manager but nothing was done to solve the problem. Poor service ( very slow)in Lido and Dining room On Good Friday, only I fish dish served, (rockfish) Old carpet in Lido Very few activities ie golf, Wi, etc The guys were good at the activities but the females were gone in 10 minutes. Gave impressive that they did not want to be there. On port days 4 activities we’re scheduled while only 1 offered on sea days on average Read Less
Sail Date April 2019
​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​ ​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups ... Read More
​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​ ​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups entertaining at the pool as well as plenty of activities keeping us busy throughout the day. Waitstaff were always ready and willing to provide us with every request we had. Entertainment in the theatre was of a high calibre and those in various bars and lounges were very good as well.​ There were two seating times in two dining rooms as well as an anytime dining room. Menus were filled with a variety of delicious dishes. The Horizon Court also provided a wide variety of fine food and open 24 hours.​ All staff were knowledgeable, courteous, friendly and always smiling.​ We have introduced quite a few of our friends and neighbours to cruising with Princess and boasted about the many good things experienced when cruising with Princess.​ ​We have now just completed our fifteenth cruise, again on the Crown Princess. We have sailed only with Princess and no other cruise company since our first cruise. We even celebrated our 50th wedding anniversary this past November 2018 with a cruise again on the Crown Princess. So I would say we have been very loyal to Princess.​ However we have seen a steady decline in the quality of entertainment, activities, dining food and seating times. The ongoing smoking in the casino is still disgusting and the fact that Princess Cruises subject their employees to the second hand smoke is unconscionable.​ ​Our experience on this past 10 day cruise of February 25, 2019 may have been "the straw that will break the camel's back" and send us looking to cruise with another company.​ ​On our first day of cruising we had chose to dine in the Michelangelo Dining Room. We asked for the wine menu as we were about to purchase a bottle to have with our dinner. We requested a bottle from the menu and were told that it was no longer available. We then picked another bottle from the wine menu and were told that it was no longer available. At this point we were becoming a bit disappointed but chose another bottle from the wine menu and were told that it too was no longer available. At this point I asked to speak to the head waiter. I asked why these three wines were no longer available and was told that Princess was changing suppliers and was letting their wine inventory deplete before stocking wine from the new supplier. I expressed our disappointment with the situation and was told that he would contact the manager of wine and beverages and express our dissatisfaction. He did so and two days later this manager did follow up and contacted us and provided us a complimentary bottle of wine for our cabin. Our feelings are that "if something is no longer available, remove it from the menu" and not create any disappointment for your patrons.​ After dinner we decided to go to the International Café for a coffee. We had pre purchased the same Unlimited Soda & More Package for this cruise as we did on the November 2018 cruise, and as we did on that November cruise we ordered two brewed coffees. The waitress took our cards and proceeded to get our coffee. She returned and in front of our traveling companions and everyone sitting around the café, she commenced to tell us that we were not entitled to brewed coffee with this package. I stated that on the November cruise we did get brewed coffee with that same package. She said that she has worked in the International Café for three and a half years and never served free brewed coffee on this package and handed our cards back and walked away. I know who served us in November and I know the counter staff that served us in November and it was not her. Two days later while sitting in the café having a coffee that I paid for, the manager of the café approached us and asked if everything was ok on the cruise. I said NO and on his request I stated the situation with the coffee and the waitstaff. At this point he left and spoke to the waitress. He returned and suggested that we had not seen the charges for the brewed coffee on our November charge statement and that coffee was not available on that package. First of all the waitress implied that we were lying and embarrassed us in front of our friends and other patrons of the café and secondly the manager did not handle the situation very well at all. Perhaps a " let me get some coffee over here for you and we can sit down and discuss this" would have been a nice gesture. A little bit of conflict resolution training may be a solution. I assure you the $1.44 per cup of coffee was not and is not an issue. Our dissatisfaction came from how this situation was handled.​ ​On another night of dining in the Michelangelo Dining Room we were greeted and seated at a table that was not prepped for dining. We sat with used cutlery on the table for 20 minutes before the table was dressed properly. It was another 15 minutes before a waiter approached us with a menu. There was nothing listed on the menu that appealed to any of the four of us so the men decided on the old reliable Fettuccine Alfredo and the women chose the Southern Fried Chicken. We then waited 40 minutes for the food to be brought to the table. The chicken was so overcooked and dry from sitting under a heat lamp, It was impossible to cut into it and it was cold. Again we asked for the head waiter who said he would speak to the chef and someone would get back to us regarding the situation. He took down our names and cabin numbers and NO ONE ever got back to us at all.​ ​We and our traveling companions decided that we would try the "Crab Shack" dining. As our wives did not care for sea food, we inquired if it was possible that our wives could bring food from the Horizon Court into the "Crab Shack" area and dine with us. We were told that the seating was for "Crab Shack" patrons only. So despite the fact that the ladies were not too fussy about sea food we paid for four "Crab Shack" dinners. We just started to eat when, at the table adjacent to ours, two ladies entered with plates of food from the Horizon Court and sat with their husbands. Upon discreetly asking about the dining policy, we were told that "we certainly can't ask them to leave their husbands". Again very disappointing.​ ​Our favorite place to relax and maybe dance, the Wheelhouse Lounge, has been turned into a pub style bar with uncomfortable high chairs and tables.​ We have never experienced so much "up selling" as we did on this cruise. We and other patrons come on board to relax and enjoy a cruise not to have someone in our face asking us to spend more of our hard earned money.​ ​Before leaving for this 15th cruise we were excited that our next cruise in 2020 which would be our 16th cruise and we would become Elite passengers. We looked forward to enjoying all the benefits of the Elite category. So before leaving for the 15th cruise we booked our 16th cruise, 14 days on the Sky Princess. ​ BUT, after our disappointing experiences on this past cruise, I must say that we are contemplating the idea of cancelling this 2020 cruise and trying a different cruise company. We were very embarrassed on this last cruise and were treated as if we were not worthy of any follow up to resolve our problems. Princess often uses the term "loyalty" in their advertising and how Princess patrons' loyalty will gain them perks. Princess should show some loyalty to their loyal patrons.​ ​So to say the least ..... we did not "Come back new".​ Read Less
Sail Date February 2019
FEED-BACK ON A CRUISE WITH CROWN PRINCESS My wife and I took a cruise on the Crown Princess from February 25 to March 17 in the Caribbean. we had a mini suite. We had sailed with several other cruise lines before, but this cruise was ... Read More
FEED-BACK ON A CRUISE WITH CROWN PRINCESS My wife and I took a cruise on the Crown Princess from February 25 to March 17 in the Caribbean. we had a mini suite. We had sailed with several other cruise lines before, but this cruise was the first one with Princess. In short, we have been very disappointed and will not select Princess again. A few examples: Buffet: The choice of food on the buffet deck 15 was very limited. Plastic plates and wine glasses, first time we experienced this. The chairs were dirty. The omelet making process was cumbersome. Despite the two areas on deck 15 it was always difficult to find a table in the morning. Dining room: The menu in the dining rooms was repetitive and the quality of the food was not very good. A few times we had to return our plates and did complain at the desk. Cabin: The sofa was old and not very comfortable. Bath room: No toiletry products such as a shower cap etc. The water from the cold water tap in the bathroom and the shower was very hot for 20 days. Bars: The bars like the Wheelhouse bar, Crooners bar and the Piazza were dull and the entertainment lasted only for a short length of time. We are late diners Shops: My wife was not very impressed with the shops. Very limited choice. Health: A lot of people got sick and so did we. Throat infections etc. The medical facility was OK, but the treatment didn’t help very much. Library: The library was extremely poor. The majority of the shelves were empty. Normally the library is well stocked and it is fun to be there during the days at sea. Destinations: The stop at Princess Cays the first destination after leaving Fort Lauderdale was a waste of time. Because we booked two cruises back to back, we were there two times. General impression: Not very friendly, no smiles by the majority of the employees. It was the worst cruise we ever did and as I said before we will not cruise again with Princess. HVDT Read Less
Sail Date February 2019
Oh dear what a difference a few years make, not like no ago princess was one day of my two favourite cruise lines. The cut backs are enormous, the majority of the crew need retraining in knowledge and service. We had so many problems ... Read More
Oh dear what a difference a few years make, not like no ago princess was one day of my two favourite cruise lines. The cut backs are enormous, the majority of the crew need retraining in knowledge and service. We had so many problems that were caused by poor staff and it took ages to sort out. The cabin steward was a miserable sod (ok they have off days like all of us but not the whole cruise). And his attention to detail was poor , dirty towels left lying around after cleaning , dirty cups plates glasses left around , and some nights no chocolates. Cabin d733 also avoid like the plague if you want peace and quiet yes it has a massive balcony but the engine noise is terrible. Food was poor and unimaginative and repetitious. The MDR one one occasion I literally had my plate slid across the table to me and half fell in ff onto the table cloth. The kids club was great and so was the medical staff which we both used a lot. The ship itself is lovely clean and bright Read Less
Sail Date February 2019
Had been recommended that Princess was a"premier line", so expectations were high. Have previously sailed Carnival and Royal Caribbean. The embatcation was quick, on board in less than 30 minutes. Stateroom was ready. B748 aft ... Read More
Had been recommended that Princess was a"premier line", so expectations were high. Have previously sailed Carnival and Royal Caribbean. The embatcation was quick, on board in less than 30 minutes. Stateroom was ready. B748 aft premier balcony, very small compared to other lines. No sofa, one chair, small table,layout was small apart from hanging space at bathroom door where there was lots of hanging space and a closet holding the safe with lots of shelving. Bathroom very small with limited storage. Nylon shower curtain. Balcony was large with 2 lounge chairs and small table. Dining room food was mostly cold, under cooked and lacked any taste. Only used this venue 5 nights out of the 10 on board. Horizon court, not a lot of choice, "mashed potatoes" grey, lumpy and disgusting. Constantly closing the lines ar mealtimes. Not at all impressed by Princess. For what we paid, poor value for money, wouldn't return. Read Less
Sail Date February 2019
We asked to be seated with table of 4. We were traveling with two other guests. They really didn't want to accomodate us. They did several nights. We had anytime dining but prefered to be with our friends at dinner. The Cabin and ... Read More
We asked to be seated with table of 4. We were traveling with two other guests. They really didn't want to accomodate us. They did several nights. We had anytime dining but prefered to be with our friends at dinner. The Cabin and service was exceptional. The Piano Bar was not available (perfomer was not there) until the last night (9 out of 10) no piano music which is one of the most enjoyable to us. The games took too long to get set up and organized. You lost interest in waiting for "it to start" the staff stood around as tho they were uncertain what to do. Dining experience was good. Bar tenders great. Cabins were good. Pools were good. The movies and TV shows were terrible. The ship had so many seniors very very few children if any. The movies selection was not good. The Pizza was to die for! #lovethatpizza. The games shows were to slow in getting started and it seemed they were just unorganized. The Theater performances were pretty good. The excursions were geared to "shopping" when they were "Beach" excursions. Too much time wasted on shopping. Read Less
Sail Date January 2019
Picked this cruise for the Itinerary and heard good thing about Princess, Unfortunately we must of got a poor result as the food was poor in the main dining room, entertainment finished to early for the late diners, ship looked tired in ... Read More
Picked this cruise for the Itinerary and heard good thing about Princess, Unfortunately we must of got a poor result as the food was poor in the main dining room, entertainment finished to early for the late diners, ship looked tired in places, smaller staterooms than we were used to, this was my 10th cruise and I probably would not go on a Princess cruise again, we had a relaxing time as we wanted but there were far to many negatives with this particular ship. We did like the fact we could get on at 11.30 and Fort Lauderdale was a good port to go from, adult only pool is only available if you pay for it in the Sanctuary, on our cruise being holiday time it had plenty or children running about in both open pools, we didn't struggle to get sun beds which was a positive, glad to see deck attendants removing saved beds quickly, entertainment was good, nightclub is massive only night we saw more than 10 people there was xmas eve, as usual DJ didn't say more than a few words, Our ports of call were good and we enjoyed them, still find it painful how much we have to pay for WIFI, $150for a 10n day cruise when I need to keep in touch with home & work, drinks package I wanted was $60 per day which I didn't purchase [beer only] I like a drink but that was off my radar, seemed food was biased to seafood which I don't eat, having cruised several times before this was by far the worse food I have eaten in a main dining room, staff are very good as most ships are but when the dining room was busy they struggled to keep everyone happy, overall we had a nice relaxing cruise which didn't spoil our holiday but we would not go on this ship again. Read Less
Sail Date December 2018
All I can say is shame! Corporate must be very greedy, not to want to maintain the Crown Princess, an older ship that looked like it clearly needed cosmetic work. The pool areas were a fright, rust stains were visible around the stairs ... Read More
All I can say is shame! Corporate must be very greedy, not to want to maintain the Crown Princess, an older ship that looked like it clearly needed cosmetic work. The pool areas were a fright, rust stains were visible around the stairs going to the hot tub, around the shower area, the woodwork looked dry and worn. Trying to connect to the internet was a migraine headache, you could not get connected. Every time I attempted to access the Internet I found that I had to go back to my Wi-Fi settings and connect to Crown Princess. I gave up trying to access my emails. I was losing all my minutes and hadn’t even read a single email. The food was mediocre at best and the selection was always the same… no creativity no variety. The soup of the day was the same soup every day, potato soup. Budding club class dining they had clam chowder. I thought that will be nice something different, but it was nothing more but the potato soup with some diced clams and I’m guessing a little pepper and seasoning but the base of the soup was the potato soup. I won’t go into detail about the bathroom in my Club Class mini suite, just say that it had not been properly cleaned. I travel alone so I’m always paying for two people, yet the maintenance and consumption for one. I was more than disappointed and feel that the entire experience was unacceptable. Read Less
Sail Date December 2018
Terrable food! Horrible selection, poor quality, really disappointing. At Horizon court buffet the food display would have 20 different items to choose from, 7 of them were bread. The other 13 just were random items that did not go well ... Read More
Terrable food! Horrible selection, poor quality, really disappointing. At Horizon court buffet the food display would have 20 different items to choose from, 7 of them were bread. The other 13 just were random items that did not go well together. Dinner in the main dining rooms was consistantly cold they had poor choices and served by a staff that always seemed inconvenienced. I have sailed a few times on princess and loved the ship's and staff. The Crown was a huge let down. They constantly tried to upsell us on dinners to speciality restaurants. The bartenders would daily charge our account for drinks even though we had the top drink package. The ship looked tired and used... the public areas were small and crowded. Our sailing was not filled to capacity, down approximately 600 guests, now I know why...the gym had unusually low ceilings, I could not run an a treadmill or elliptical because my head hit the ceiling. I'm 6'3, not the only person that had this issue. If you book a trip on the Crown make sure it is a really great deal, you dont get much for your money. Read Less
Sail Date November 2018
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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