1 Helpful Vote
Sail Date: March 2019
We took this cruise mainly because we liked the itinerary—Princess Cays, St. Thomas, Martinique, Grenada, Bonaire, and Curacao. Embarkation was easy. Princess always has good service, good food, and good entertainment. It was hard not to ... Read More
We took this cruise mainly because we liked the itinerary—Princess Cays, St. Thomas, Martinique, Grenada, Bonaire, and Curacao. Embarkation was easy. Princess always has good service, good food, and good entertainment. It was hard not to feel like there were too many people on board. I wonder how many people it originally carried. The elevators were crowded and sometimes the entertainment venues were packed! There were just more passengers than room for them sometimes I’m handicapped and appreciate both the ease of getting around on Princess ships and the attentiveness of the crew. I was quite pleased with my accessible room. I was always seated near the entrance of the dining room, and when I had breakfast or lunch at the buffet there was always a crew member offering to help me get my meal. It’s easy to get the feeling that the ship’s getting long in the tooth, but the most obvious place was the Horizon Court buffet. Both the furniture and carpet were really worn. Princess should make a priority of fixing that. I enjoyed this cruise and imagine I’ll be sailing with Princess again. The pros far outweighed the cons while onboard, and disembarkation was a breeze. Princess partners with the airlines, and for a fee you can have your luggage checked to your final destination when you leave it outside your cabin on the last night of the cruise! Read Less
Sail Date: March 2019
We chose this cruise because of the itinerary to the southern Caribbean. Hadn't been to Martinique in years, and although we've been to Aruba, we had never gone to Bonaire. As expected the embarkation was fast and efficient. ... Read More
We chose this cruise because of the itinerary to the southern Caribbean. Hadn't been to Martinique in years, and although we've been to Aruba, we had never gone to Bonaire. As expected the embarkation was fast and efficient. Our cabin on Dolphin Deck was a mini-suite and Club Level. We have stayed in mini-suites before, and the room was more than adequate for our needs. The balcony on Princess ships are open to the sky, and do not offer the privacy you enjoy on Royal Caribbean, or Celebrity. It had been awhile since we cruised Princess, and while we are Platinum Level on Princess, I had forgotten about this arrangement. It was an unwelcome remembrance. The staff on board were lovely and most accommodating. We ate dinner in the special area reserved for Club/Suite guests. Again the service was excellent. the menu was uninspired, the food portions on the small side, and the food was mediocre. Breakfast and lunch at the buffet were very disappointing. Very hard to find a table, few options, and food quality that should have embarrassed Princess. The other lunch dining option at the pizza place, and the pool grill were pretty good. This may sound funny, but the lounge chairs were just terribly uncomfortable. They have no cushions, and the mesh fabric is like lying on a slab of cement. Entertainment in the Princess Theatre was good. We saw a few production shows, and a few individual performers there as well. Getting back to food, we ate one meal in Sabatini's, which was pretty good. Had another meal in the Crown Grill, which was about as good as going to a chain joint like Longhorn. Not worth the money. Read Less
Sail Date: March 2019
Overall great experience. As usual, the crew was excellent, itinerary was great, room excellent, food above average in dinner room. Crown Grill the best ever. Ship recently undated and looks great. Cabin upgrade outstanding. Customer ... Read More
Overall great experience. As usual, the crew was excellent, itinerary was great, room excellent, food above average in dinner room. Crown Grill the best ever. Ship recently undated and looks great. Cabin upgrade outstanding. Customer service in Vines was excellent. Cabin steward excellent. Did not do any shore excursions or attend any shows, expect the Rock and Roll Show, which was excellent. Embarkation and disembarkation went very smooth. Shore staff and ship staff were very well organized and ready to help guests, if necessary. The only disappointment was the selection of wines in Vines Wine Bar. Some are available in places like Walmart and grocery stores and sell for 6 or 7 dollars a bottle and sell on the ship for 9 to 10 dollars per glass. Over the last few cruises the selection of wine in Vines had gotten less and less and become more and more expensive. Looking forward to new wine list on next cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
A close friend and I booked this cruise of the Southern Carribbean based on the itinerary and reviews others had posted regarding Princess. We were not disappointed. We were particularly impressed with both the spacious cabin we had ... Read More
A close friend and I booked this cruise of the Southern Carribbean based on the itinerary and reviews others had posted regarding Princess. We were not disappointed. We were particularly impressed with both the spacious cabin we had (an unexpected upgrade from an ocean view to balcony) and the theatrical productions. Both being native New Yorkers having seen numerous Broadway shows, we were blown away by the exceptional quality of every production during the course of the cruise. They were all outstanding. The Crown Princess does not have some of the amenities more current ships might have (climbing walls, go karts, etc) but it provided a great cruising experience. It did not feel crowded, provided enough amenities for us to enjoy and service in every aspect was terrific. The dining rooms were all lovely. The food was fine, not exceptional. We did have one dinner at the Crown Grill but other than the nice atmosphere didn't feel it worth the additional cost. My only complaint would be the condition of the fitness center which I used every day of the cruise. There were an adequate number of treadmills and other cardio equipment but the weight machines were old and in poor shape. I realize that many people don't go on cruises to work out but for those that do; this is an area Princess truly needs to address. There were an impressive number of fitness classes offered. Because the times often conflicted with either excursions or meals, I decided to sign up for personal training. I worked with a personal trainer for one hour sessions 6 out of the 10 days on this cruise and the trainer (Zolthani) was excellent. From South Africa, certified and highly knowledgeable, he was an absolute pleasure to work. The money spent on personal training during this cruise was a far better investment than the excursions were. Both embarkation and disembarkation were quick and extremely well organized. I would not hesitate to cruise on Princess again. Read Less
Sail Date: March 2019
This was our first 'drive to the cruise port' cruise. We drove from South Carolina to Fort Lauderdale with a one night stay at the Hammock Beach Resort in Palm Coast, FL. The drive was fine but we did have some difficulty getting ... Read More
This was our first 'drive to the cruise port' cruise. We drove from South Carolina to Fort Lauderdale with a one night stay at the Hammock Beach Resort in Palm Coast, FL. The drive was fine but we did have some difficulty getting to Pier 2 at Port Everglades. Maybe it was bad gps, but the route was very difficult to follow after exiting I-95 with poor signage and it took us through a port entry where we had to deal with the rudest port entry security guard that was hard to understand and appeared to be 'playing' with us because we were confused about the route. However, after getting past him, the rest of the journey to the parking deck and ship was pretty easy. Embarkation was very easy, very quick and our room was ready for us when we got on board (1pm). The cruise was really nice and the weather just great throughout the cruise. If you enjoy coffee, get the New Grounds Coffee package. The specialty coffee drinks are really good and the regular coffee at the International Cafe is so much better. It's worth the price. The internet is still slower on this ship, but I find that I really need to get a package for peace of mind. All but one of the excursions we purchased were excellent. The only bad one was the Spice Beach Break in Bonaire. This was a 3 hour visit to an alleged beach resort that provided 'reserved' beach access for our group. Well, the beach area and lounge chairs that were supposedly reserved for our group were already mostly taken up by regular resort customers. Finding available chairs was difficult. We left early and took a private cab back to the ship rather than wasting our time waiting for the return school bus ride back to the ship. Do not purchase this excursion. You WILL be disappointed. We pre-purchased all of our excursions, coffee card, internet package and extra beverages for the room via princess.com using our account 3 weeks before the cruise. It's really the way to go. The dining room and our wait staff was more than adequate (nothing special). Our room attendant was very competent. Our stateroom (C752) was an aft facing balcony room with a very spacious balcony and beautiful views. The ride back there was a little bumpy but nothing to complain about. Love the breakfast options at the Horizon Court. Finding available pool side deck chairs is problematic as is the case with any cruise. I rated our entertainment as 'average' but that's only because one of our entertainers is one of the best. He is Todd Adamson and he's a very talented singer and entertainer. The rest of the entertainment was very disappointing. We chose express walkoff for disembarkation and it was very quick and somewhat easy. We were off the ship very early. Although the Crown returned to a different pier than our departure, Princess had shuttles waiting to take us to the proper parking deck. We were on the road back home by 8:45. We were very happy with our overall experience and hope to do it again next January. Read Less
Sail Date: February 2019
We did the Crown for South America and loved this itinerary! The Crown looked wonderful and the staff better than ever. Embarkation was a breeze as we are Platinum members. After a nice lunch, we were happy to see our cabin was ready ... Read More
We did the Crown for South America and loved this itinerary! The Crown looked wonderful and the staff better than ever. Embarkation was a breeze as we are Platinum members. After a nice lunch, we were happy to see our cabin was ready and soon after our luggage arrived. Our stateroom attendant Joel greeted us and seemed anxious to make us feel at home. He would have bathrobes for us by morning and made sure we were OK with the amount of towels. We tried anytime dining for the first few days but found a table for 2 hard to come by. We met with Maitre D Sebastian who found us a wonderful table for 2 and made a point of visiting every table each night. His welcoming attitude made us feel special indeed and I believe all the tables around us felt the same. Every meal we had was terrific. We had been on the QM2 in December and this food was much better in all ways. Our waiters were great but at every meal whether in Horizon or restaurant the waiters were helpful and friendly. Entertainment was very good, the ensemble and the others were of top quality.At times, we found it difficult to decide which event to go to. Since we have been to all of these ports before we only went to a few. We loved St, Kitts with a beach trip that was looking out at Nevis. Bonaire was lovely with a friendly vibe. After 20 days, it was time to leave but we know we will come back to the Crown in the future! Read Less
1 Helpful Vote
Sail Date: February 2019
​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​ ​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups ... Read More
​I would like to let you know how dissatisfied we are with Princess Cruises at this time.​ ​Our first cruise ever was in 2008 on the Crown Princess. We were very impressed and pleased with everything. There were musical groups entertaining at the pool as well as plenty of activities keeping us busy throughout the day. Waitstaff were always ready and willing to provide us with every request we had. Entertainment in the theatre was of a high calibre and those in various bars and lounges were very good as well.​ There were two seating times in two dining rooms as well as an anytime dining room. Menus were filled with a variety of delicious dishes. The Horizon Court also provided a wide variety of fine food and open 24 hours.​ All staff were knowledgeable, courteous, friendly and always smiling.​ We have introduced quite a few of our friends and neighbours to cruising with Princess and boasted about the many good things experienced when cruising with Princess.​ ​We have now just completed our fifteenth cruise, again on the Crown Princess. We have sailed only with Princess and no other cruise company since our first cruise. We even celebrated our 50th wedding anniversary this past November 2018 with a cruise again on the Crown Princess. So I would say we have been very loyal to Princess.​ However we have seen a steady decline in the quality of entertainment, activities, dining food and seating times. The ongoing smoking in the casino is still disgusting and the fact that Princess Cruises subject their employees to the second hand smoke is unconscionable.​ ​Our experience on this past 10 day cruise of February 25, 2019 may have been "the straw that will break the camel's back" and send us looking to cruise with another company.​ ​On our first day of cruising we had chose to dine in the Michelangelo Dining Room. We asked for the wine menu as we were about to purchase a bottle to have with our dinner. We requested a bottle from the menu and were told that it was no longer available. We then picked another bottle from the wine menu and were told that it was no longer available. At this point we were becoming a bit disappointed but chose another bottle from the wine menu and were told that it too was no longer available. At this point I asked to speak to the head waiter. I asked why these three wines were no longer available and was told that Princess was changing suppliers and was letting their wine inventory deplete before stocking wine from the new supplier. I expressed our disappointment with the situation and was told that he would contact the manager of wine and beverages and express our dissatisfaction. He did so and two days later this manager did follow up and contacted us and provided us a complimentary bottle of wine for our cabin. Our feelings are that "if something is no longer available, remove it from the menu" and not create any disappointment for your patrons.​ After dinner we decided to go to the International Café for a coffee. We had pre purchased the same Unlimited Soda & More Package for this cruise as we did on the November 2018 cruise, and as we did on that November cruise we ordered two brewed coffees. The waitress took our cards and proceeded to get our coffee. She returned and in front of our traveling companions and everyone sitting around the café, she commenced to tell us that we were not entitled to brewed coffee with this package. I stated that on the November cruise we did get brewed coffee with that same package. She said that she has worked in the International Café for three and a half years and never served free brewed coffee on this package and handed our cards back and walked away. I know who served us in November and I know the counter staff that served us in November and it was not her. Two days later while sitting in the café having a coffee that I paid for, the manager of the café approached us and asked if everything was ok on the cruise. I said NO and on his request I stated the situation with the coffee and the waitstaff. At this point he left and spoke to the waitress. He returned and suggested that we had not seen the charges for the brewed coffee on our November charge statement and that coffee was not available on that package. First of all the waitress implied that we were lying and embarrassed us in front of our friends and other patrons of the café and secondly the manager did not handle the situation very well at all. Perhaps a " let me get some coffee over here for you and we can sit down and discuss this" would have been a nice gesture. A little bit of conflict resolution training may be a solution. I assure you the $1.44 per cup of coffee was not and is not an issue. Our dissatisfaction came from how this situation was handled.​ ​On another night of dining in the Michelangelo Dining Room we were greeted and seated at a table that was not prepped for dining. We sat with used cutlery on the table for 20 minutes before the table was dressed properly. It was another 15 minutes before a waiter approached us with a menu. There was nothing listed on the menu that appealed to any of the four of us so the men decided on the old reliable Fettuccine Alfredo and the women chose the Southern Fried Chicken. We then waited 40 minutes for the food to be brought to the table. The chicken was so overcooked and dry from sitting under a heat lamp, It was impossible to cut into it and it was cold. Again we asked for the head waiter who said he would speak to the chef and someone would get back to us regarding the situation. He took down our names and cabin numbers and NO ONE ever got back to us at all.​ ​We and our traveling companions decided that we would try the "Crab Shack" dining. As our wives did not care for sea food, we inquired if it was possible that our wives could bring food from the Horizon Court into the "Crab Shack" area and dine with us. We were told that the seating was for "Crab Shack" patrons only. So despite the fact that the ladies were not too fussy about sea food we paid for four "Crab Shack" dinners. We just started to eat when, at the table adjacent to ours, two ladies entered with plates of food from the Horizon Court and sat with their husbands. Upon discreetly asking about the dining policy, we were told that "we certainly can't ask them to leave their husbands". Again very disappointing.​ ​Our favorite place to relax and maybe dance, the Wheelhouse Lounge, has been turned into a pub style bar with uncomfortable high chairs and tables.​ We have never experienced so much "up selling" as we did on this cruise. We and other patrons come on board to relax and enjoy a cruise not to have someone in our face asking us to spend more of our hard earned money.​ ​Before leaving for this 15th cruise we were excited that our next cruise in 2020 which would be our 16th cruise and we would become Elite passengers. We looked forward to enjoying all the benefits of the Elite category. So before leaving for the 15th cruise we booked our 16th cruise, 14 days on the Sky Princess. ​ BUT, after our disappointing experiences on this past cruise, I must say that we are contemplating the idea of cancelling this 2020 cruise and trying a different cruise company. We were very embarrassed on this last cruise and were treated as if we were not worthy of any follow up to resolve our problems. Princess often uses the term "loyalty" in their advertising and how Princess patrons' loyalty will gain them perks. Princess should show some loyalty to their loyal patrons.​ ​So to say the least ..... we did not "Come back new".​ Read Less
1 Helpful Vote
Sail Date: February 2019
I chose this cruise because it had a great itinerary and length was great. We have cruises with Princess before and we’re very satisfied. Net time maybe I will pick a newer ship with Princess because Crown Princess was a little ... Read More
I chose this cruise because it had a great itinerary and length was great. We have cruises with Princess before and we’re very satisfied. Net time maybe I will pick a newer ship with Princess because Crown Princess was a little outdated... By the end of our cruise quite a few elevators were not working and with a lot of elderly on the ship it was difficult to get into an elevator. I was also disappointed that free coffee was instant coffee and it was gross. There is a fresh brew available but you have to pay for it. No big deal but I love good coffee. Service was great everywhere! If you are traveling with children the youth program is amazing! My son is 7 and he loved every minute of being in his club! Most excursions were great but pay attention to the details, some are short and you spend a lot of time waiting or on a bus Read Less
Sail Date: February 2019
We have been with Princess since 2007, our first cruise. We always have great experiences and recommend them to all. We have never encountered a 'bad' cruise or 'bad' service with Princess. Yes some of their ... Read More
We have been with Princess since 2007, our first cruise. We always have great experiences and recommend them to all. We have never encountered a 'bad' cruise or 'bad' service with Princess. Yes some of their fleet is aging and need updating but they do their best. We tend to like smaller ships and have not been on their larger ones. We are now Elite with their loyalty program and plan our first Elite cruise for 2020. We will remain with Princess for the future as we see no need to change companies. They are updating all their fleet to Medallion Class which will improve the Internet Service and do away with using cards to enter your cabin and ordering and paying for all things onboard. The crew are excellent an we have never had a problem with any crew member. All are friendly and go out of their way to please and add to your enjoyment of the cruise. We book the Sanctuary on most of our cruises as we wish to be in an Adult area only and spoil ourselves with extra service and quiet location. the lounges are extra comfortable and really help your relax.n This area is well worth the extra cost to use it. We booked for the entire cruise this particular cruise. I can't say enough about the Sanctuary crew. Each and every member of this crew are outstanding. So polite and respectful. It was sad to say goodbye to them all. Read Less
5 Helpful Votes
Sail Date: February 2019
Great cruise line. What is not to like. Staff were all friendly, food was great, service excellent. Enjoyed all the Ports of Call as we had not been to any of them. Enjoyed our time and excursions in the ports. Enjoyed the duty free ... Read More
Great cruise line. What is not to like. Staff were all friendly, food was great, service excellent. Enjoyed all the Ports of Call as we had not been to any of them. Enjoyed our time and excursions in the ports. Enjoyed the duty free shopping. Weather was really nice. Was a bit windy at times, but still good weather. Stateroons wete decent size. Free Housecoats to use would have been nice, but there was an extra charge for them. Laundry rooms should gave had coin machines in all of them, though. Hoefully that will change. Attendant was around a lot, though. Still enjoyed the cruise and Ports if Call. Will definitely cruise with Princess in the future. They have a great selectiin to choose from. On this cruise at this particular tine, there wete hardly any children but there were activities available for them. Embarkment and disembarkment went quickly and efficiently. Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.5 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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