1 Helpful Vote
Sail Date: January 2018
My husband and I had been looking forward to trying Princess for the 1st time. We had cruised on several other cruise lines and had heard that Princess was a class above Carnival or Norwegian. Unfortunately, we found that this particular ... Read More
My husband and I had been looking forward to trying Princess for the 1st time. We had cruised on several other cruise lines and had heard that Princess was a class above Carnival or Norwegian. Unfortunately, we found that this particular ship was not the best food by any means. The buffet had the same selections every day, nothing was hot and there was always a long line. Sometimes had a hard time finding anything we liked. Seating was very limited and there were no other choices other than pizza, hamburger, hot dogs, cold sandwiches and maybe 1 carved meat. Tried the carved meat for lunch one day and you couldn't even cut it. The dinner wasn't any better, food was always cold and no good choices. Had prime rib one night and was cold to the touch, along with the sides. We had anytime dining and usually don't have any trouble getting a seat for 2 but, on this ship if you don't take a large table with a group you will find yourself waiting for 30-45 minutes to get a table. Entertainment was a big disappointment. The only music in the evenings was classical, ballroom dancing or instrumentals. The theatre was extremely small and if you didn't get there early there were no seats. You can't even get around people that are sitting down since they are so close together. Everywhere you went in the evening it was very hard to find seats, there is just not much entertainment and so everyone is going to the same place. We went to 5 theatre shows and only liked 1 of them very well. Not our normal productions that we are used to. They only had a comedy show one evening & he was very good but we are used to at least a couple of them. Didn't have karaoke very often either. The pools were nice, but chairs are limited. We did like our room and our room steward who was Antonio, he was the best. Our bed was very hard and we requested a mattress topper and a cover sheet because they do not give you a top sheet. This was a first for us, I don't like covering up with a comforter that is probably not washed frequently. Very quiet in the hallways, liked the type of people cruising on the ship. Ordered room service one evening and it was not good, sandwich had 1 shaved slice of roast beef and no taste. Tried the Crown Grill one evening and out of a rating of 10 I would give it a 5, but we were tired of the dining room. The steaks were just ok, nothing exceptional for $29 per person, potatoes were very small and not done well. Rolls were hard just like they were in the dining room. Must be leftovers that they use over and over. We were looking forward to trying the Salty Dog since the hamburger looked fabulous in a picture and they said it was the best on the seas. We saw someone eating one and it looked no bigger than a slider. There was never anyone there either. Service throughout the ship was very poor other than our room steward. Don't expect to have bar wait staff coming around much to bring drinks. Casino was not as lively as we have seen on others and didn't see anyone winning including us. The ship is very dated although it is going in for dry dock for 2 weeks. Don't know how much they will get done in that length of time. Embarkation and disembarkation was very smooth and quick. There are so many ships to choose from we don't believe I will come back to Princess unless they make changes. Read Less
Sail Date: January 2018
I was very disappointed by the current state of Princess. In the past, the food and entertainment were quite good. This time, the food was very poor and the entertainment on the ship was not up to par. The main theater was full a half ... Read More
I was very disappointed by the current state of Princess. In the past, the food and entertainment were quite good. This time, the food was very poor and the entertainment on the ship was not up to par. The main theater was full a half hour before the early show and we were shut out four nights. It is too small for the size of the ship. The activities on the ship were not very good and we spent the days at the pool or reading. They were geared to shopping and the art auction. The ship constantly vibrated whenever we were in motion. It was difficult to fall asleep and it was downright annoying. In 28 previous cruises, I had never experienced this problem. I think the engines need to be looked at. Prior to sailing, I had ordered the 12 water bottle package for $6.99. When it did not show up, I was told they never got the order and had to pay $2.50 a bottle. As for the food, the meat was tough, it was never served as ordered, and the dining room selections were not as I am used to on other lines. Read Less
1 Helpful Vote
Sail Date: January 2018
Last year we had to cancel three cruises due to medical issues. So this year we are hitting the ground running and what better way than a Princess Cruise. The price and timing were right. It was a cruise of relaxation and a chance to be ... Read More
Last year we had to cancel three cruises due to medical issues. So this year we are hitting the ground running and what better way than a Princess Cruise. The price and timing were right. It was a cruise of relaxation and a chance to be catered too. The Crown Princess hit all the marks. The Entertainment and Activities were excellent. We enjoyed the both of the major productions (Magic and Encore). The singers and dancers were great. We had early dining and enjoyed all of our dinners. We were especially pleased that Princess offered us free cover charge for a meal at one of the specialty restaurants for our anniversary. We chose The Crown Grill and were not disappointed. Although we did not do any shore excursions this trip, we enjoyed a wonderful afternoon aboard the ship. We also took advantage of the future booking promotion and are looking forward to our next two Princess cruises we booked. With the impeccable service and friendly personnel we met, I am sure that we will enjoy the next two Princess cruises. Read Less
Sail Date: January 2018
I chose this cruise because I wanted just a short break during a winter holiday in Florida. This 5-day sailing filled the bill. The biggest hassle (apart from one awful tour) was the nearly 2-hour wait for the Princess transfer from FLL ... Read More
I chose this cruise because I wanted just a short break during a winter holiday in Florida. This 5-day sailing filled the bill. The biggest hassle (apart from one awful tour) was the nearly 2-hour wait for the Princess transfer from FLL airport to the ship. Once the coach finally arrived, the whole transfer/check-in/boarding experience went very smoothly and quickly. I always enjoy the extra space in the mini-suite, but always wish that my balcony wasn't open to the eyes of passengers on all the decks above me. It's not really very "private," is it? On-board service was excellent everywhere from my first-rate cabin steward to the service staff in the restaurant, at the bars, in the buffet, and especially at the International Café where the line always kept moving very quickly. I really enjoyed spending some time relaxing at the adults-only Terrace Pool, stern end of deck 14 and up a few steps. It's a lot quieter than the persistently noisy main pools on deck 15, with movies at one and loud music at the other. The biggest nod to Caribbean culture was the offering of a very fine steel drummer as one of the on-board musicians. Always enjoyable to sit down in the Piazza atrium and listen to him doing his thing. I ate in two of the upscale restaurants. Sabatini's offered an object lesson in fine dining service on all fronts, along with excellent food. It was delightful. The Crown Grill steakhouse was a bit more frantic, although service was duly attentive. The main server was having to cover too many tables, and was forced to rush a good deal. However, she did her work well, and all the food was excellent. The shore excursion on Roatan gave us a nice feel for the island, in all its economic diversity, although having every bank and school and government building pointed out to us as we passed quickly became tedious. At Cozumel, I took the tour called "Chichen Itza Express." Really, "Chichen Itza Hit and Run" would have been a better title. We were delayed by docking time, then delayed further by a long wait (45 minutes) for a coach to pick us up after crossing on the ferry to Playa del Carmen. Once we reached Chichen Itza, we lost more time walking from coach to entrance building, then waiting for tickets, then lining up to go through security, then walking from the entrance to the ruins -- and so we ended up with precisely TWENTY minutes to rush around and try to absorb as much as possible. The advance description of the tour said that we would get an hour at the ruins. Yeah, right. Don't even consider this tour unless/until Princess manages at least a 12-hour stop at Cozumel. In its current state this tour was a waste of my time and money. It worked out to $10 per minute of viewing time at the site. The end-of-tour excursion in Fort Lauderdale was enjoyable, with a fun airboat ride into the Everglades, and ample time to wander around and view all the wildlife at Flamingo Gardens. Quite a contrast. This is what all tours ideally should be like. Read Less
Sail Date: January 2018
Cruised on the Crown Princess from Ft Lauderdale to Honduras and Cozumel. We chose this cruise for the itinerary. We were looking for a short getaway and we wanted to visit a port we had not gone to in the past; Honduras. We previously ... Read More
Cruised on the Crown Princess from Ft Lauderdale to Honduras and Cozumel. We chose this cruise for the itinerary. We were looking for a short getaway and we wanted to visit a port we had not gone to in the past; Honduras. We previously cruised on the Regal Princess and thought we'd try Princess again. Embarkation/disembarkation was quick and easy. The ship needs some TLC. Lots of rust, chipped paint, old carpet. Cabin was a mini-suite (D422). Two TV's, queen size bed, sofa bed, fridge, balcony, bathroom with a tub. We did anytime dining. The menu was the same at all of the dining rooms including the dining room reserved for elite and premier passengers. Room service was the best dining option on this cruise. Other than the limited menu, the staff was fast, friendly and never made a mistake on our order. We saw a comedy act and a version of the Dating Game. Both were enjoyable and worthwhile. There were movies on deck and shows in the theater. We did not go to the theater but we did watch the movie on deck. Service on this ship was the biggest disappointment. Most of the staff seemed to be preoccupied with completing assigned tasks. Very few smiled or greeted passengers. We had to repeat ourselves regularly when placing orders or asking any questions. Most of the staff spent their time talking to each other instead of servicing the passengers. One of the hostesses yelled at my wife. The stateroom attendant forgot washcloths one night so we had to get our own. Most of the passengers on this ship were 'mature' people. The staff did not cater to this group. When announcements were made, we could barely understand what was being said. They spoke very quickly and did not pronounce words clearly enough. The internet was very slow and there was no one available to assist. We stopped in Roatan, Honduras but it rained that day. We still went ashore but could not take advantage of zip lining, the beach or any other excursions. It was very expensive there as well so if you are looking for souvenirs, buy them from Mexico; unless you want something with Roatan on it. The same items in Honduras were much cheaper in Cozumel which was the other port. We have been there several times so we did some sight seeing and ate at some Mexican restaurants. If you choose this ship and you choose a room with a balcony, make sure you choose a higher deck. We were on deck nine. The balconies above us were staggered so everyone above could see our balcony. No privacy! Select decks 11 or higher if you want privacy. My wife and I traveled alone. We are 49 and 50. There were families with children, teen agers, middle aged and elderly passengers on-board. Most of the passengers were over 50 and many were over 60. I will not cruise on this ship again. I may consider Princess if it is going to a port that I have not visited before but it would have to be a great price and there would have to be some perks...free gratuities, specialty dining, free upgrade, etc. I would give this cruise a 5/10 on the fun meter. Read Less
Sail Date: December 2017
Past Princess cruiser. Liked the destinations and the price. My only complaint was the night they did liars club. I felt the magician who was one of the celebrities was rude, profane and obnoxious. Nothing was said about the show being PG ... Read More
Past Princess cruiser. Liked the destinations and the price. My only complaint was the night they did liars club. I felt the magician who was one of the celebrities was rude, profane and obnoxious. Nothing was said about the show being PG 15 until after a lot of offensive comments. I have cruised 25 times with Princess and this was the first time I have seen people getting up and leaving the show, myself included. The shipboard staff were great, the other entertainment very good and the food was excellent. The ship is definitely in need of some cosmetic work, lots of areas need repairs. Donna my room stewart was excellent, probably one of the best I have had on a cruise regardless of the cruise line. The galley presentation and tour was excellent. I would definitely cruise on Princess again in the future. The benefits for elite passengers are the best in the industry. Read Less
2 Helpful Votes
Sail Date: December 2017
it started on day 1 ac not working went to customers service they told me it was working fine spent 2 hours back and fouth finally dragged the service manager name Daco to my cabin after telling me that temperature is controlled by head ... Read More
it started on day 1 ac not working went to customers service they told me it was working fine spent 2 hours back and fouth finally dragged the service manager name Daco to my cabin after telling me that temperature is controlled by head office show him temperature gauge it was it 85 degrees slipt in hot room next day they came fixed it problem one next toilet did not flush 2 times in 2 different days spent hours calling going over to customer service to resolve the problem no toilet for 3-4 hours a day .Next problem no a/c true parts of the ship all dining areas wore at 90 degrees + all cold food was hot not refrigeration at cold stations part of the same system I am surprised no one got sick food was undercooked neat in all stews was tough even the cook agreed with me after tasting menu was very poor compared to other Princess ships wanted to eat at Crab Shack I was told it about 95 degrees and they have only one fan no way I was going to spend $60 to sweat it out . overall it a bad experience spending hours back and forth with customer service on my vacation the last thing I wanted to do and hot ship another problem and so so food compare to other Princess ships basically ruined my vacation the crew complain while the food left over buffet was thrown out every day the new cook Feed the crew garbage it was whatever they can steal of buffet line was addable the crew food was garbage dose not make sence insted of the leftovers been served to crew it was thowen out every day good food that was never tiuched how offisent is that troving thusands of dollars to garbage insted of feeding the crew? corporate dummies should read this !!!!!! SO DO YOUR SELF A FAVOR TAKE A DIFFERENT SHIP IN PRINCESS LINE !!!!! Read Less
2 Helpful Votes
Sail Date: December 2017
We chose this cruise because the dates worked and we loved the idea of celebrating New Years on a cruise. To top it off we loved the 8 day itinerary to Curacao, Aruba and Bonaire. We knew the Crown Princess would soon dry dock and having ... Read More
We chose this cruise because the dates worked and we loved the idea of celebrating New Years on a cruise. To top it off we loved the 8 day itinerary to Curacao, Aruba and Bonaire. We knew the Crown Princess would soon dry dock and having sailed her twice before, did think we would enjoy the ship and could overlook any areas that will soon be refurbished. The overall condition of the ship was very good. Some areas showed some wear but the Piazza (atrium) was in great condition as were the pool decks and most dining areas. The decor is a touch dated in some areas, which is understandable since this ship will be refurbished in a few months. We were lucky to have some friends and family on the ship with us and we all had a pretty good time. Embarkation went well and was easy with arrival at about 10:45 am. We were 3 in an inside cabin, which is small but we know what to expect and like the layout of this inside (with separation for large open closet facing the bathroom). We traveled with our teen son and he had a great time in the kids club and hanging out at the pool deck or with friends. We had anytime dining and found the food and service to be very good to excellent most nights. I will say that the menu choices seemed to be superior or more appealing the first few nights of the cruise and less enticing the last 2-3 nights. For lunch we ate either in the buffet, which was good, or at the outdoor grill which was fine but not as good as we recalled. A star though is the International cafe!!!! Paninis of all sorts and upscale salads are served (plus desserts). This was our favorite and we ate here many times. The breakfast items were excellent as well. Our son enjoyed the room service, which is still included on Princess and we love this! We saw a couple of shows and found the guest entertainers to be very good. We opted not to see Magic to Do but of our friends/family some loved it and some didn't. What is fabulous about this ship is that there was always something happening, and something for everyone (both day and night). This ship always felt alive, whether it was that people were coming and going from a show venue, sitting at Crooners having a drink, sitting at the International cafe having coffee and a snack, at Skywalkers or at a deck party dancing or catching a movie or having a swim at the pool deck. During the day there was painting in the Piazza, crafts to be made, dancing lessons and more. Overall the service was very good. Our cabin steward was so helpful and accommodated every request easily. IC and buffet service generally very good as well. We did encounter occasional disgruntled staff which Princess should try to weed out as it must spread a negative energy. However we would never let this get in the way of how much we enjoyed and appreciated this cruise and how hard the staff do work and the great job that most do. Ports: Curacao was great and easy. We simply walked out of the fort and caught a small van for 6 to Mambo beach. We found chairs toward the left of the beach for $3.50 each. It was a nice fairly quiet beach and a good place to spend part of the day. We then went back to the ship for a quick bite and coffee at the IC and then walked through the town. We stopped for photos at the Queen Emma bridge and got a little map of the town. For those that are interested in visiting the synagogue, check the hours. We got there a few minutes after they closed at 4:30 pm unfortunately. We did stop and have a mojito at the "Worlds Best Mojito Bar" and it was pretty good!! Aruba: We took a van for 6 over to beautiful Palm Beach (near Hyatt). This is definitely the place for water activities. We hung out and some did banana boating and it was great! We also walked around the town near the ship and went into some shops. Generally we found the same stuff as in Curacao but priced higher. Bonaire: Loved this port! Lovely, unspoiled and clean, with European Caribbean charm, wow!! We took an excursion with Princess, the Mushi Dushi snorkeling in the afternoon and it was very good. We also took time in the morning and after the excursion to walk through the town and little market and just bought some salt items and a few souvenirs. All in all, another great cruise for us. We loved the ship with its 4 pools and how we could always get a deck chair. This is a really good size ship that doesn't feel too big or too small. We also appreciated the Princess @ Sea app (which was free) that we used to message others as well as to check our onboard account and the Princess Patter. Thanks Princess and happy sailing to all future cruisers. Read Less
2 Helpful Votes
Sail Date: December 2017
Embarkation out of Fort Lauderdale is not impressive. It started with the location of the ship. It was at Terminal 4, which was inside Port Everglades security perimeter. The line of traffic and the unaccommodating security personnel ... Read More
Embarkation out of Fort Lauderdale is not impressive. It started with the location of the ship. It was at Terminal 4, which was inside Port Everglades security perimeter. The line of traffic and the unaccommodating security personnel made the taxi trip very expensive. The check in facilities were not well designed and required a lot of walking and standing in line. Princess has always been my favorite cruise line, but this cruise makes me think twice before automatically choosing Princess. The amenities are getting thinner all the time. There is almost no food available after 11 pm, so if you are a late owl and want to nosh after partying, not much luck. When available the food is ample and tasty, but needs to be more ubiquitous. The pop up restaurant idea in the Cafe Caribe is cute, but unsettling to customers looking for a buffet, it is just another money grab by the company. The staff appears to be stretched more thinly too, and it shows in the attitude. Many staff members are more prefunctory than fun and accommodating. On day I walked out on one of outside passenger decks and got yelled at by a deck worker. They were painting, but there were no cones or barriers or tape up indicating the area was closed, still, there was no need to yell at the passengers. The events seem to be cut short too. Many of the crafting classes are hurried and there is little teaching of the craft. In the mask making class for mardi gras the staff person was late arriving by about 10 minutes, many of the attendees had already gotten into the crafting materials and started without him. He was very short and mean spirited about it and insisted that all of the things be returned because he had to distribute them, it kind of went downhill from there. My wife attended the paper star making class which she really, so not all crafts were badly run. Many of the events are based on reality and competition TV shows and don't really come off well in the cruise venue. The production shows were a highlight of the cruise. The first night ENCORE, was the best production number I have seen on a cruise anywhere. The singers and dancers were superb and the staging was magnificent. It set a new expectation for quality that will be hard to beat. The rest of the production shows attempted to reach the same quality and while very good, did not quite accomplish the task. My time in the Princess Theater was completely enjoyable on this cruise. Princess continues to have reasonable prices at the bars and the staff are generally efficient. And on Princess the drinks are made fresh, which is not true on other lines. We sailed in an interior room this time and found it to be OK. I was surprised at the size. There was actually room on both sides of the bed to move around. I am aware as time goes on that the cabin stewards are stretched thinner and thinner. It is sometimes hard to find your steward because he is 10 or 15 cabins down. Gone are the days of the little towel animals, just not enough time with so many cabins to service. An evening bed turn down consists of throwing a couple of pieces of chocolate on the bed. Our steward was efficient and very friendly, but the day of the little niceties seem to be gone. Another casualty of the corporate bottom line. Princess is still an enjoyable cruise, but less so than in the past. I now comparison shop for the best price/quality. Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.7
Enrichment 4.0 3.4
Service 3.0 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Crown Princess Cruise