5 Helpful Votes
Sail Date: May 2019
Our party of four sailed on Oceania's Nautica in May 2019, leaving Barcelona onto Lisboa, with a southern dip to the Canary Islands. Spent additional four days in Lisboa and the surrounding area. The cruise itinerary was terrific, ... Read More
Our party of four sailed on Oceania's Nautica in May 2019, leaving Barcelona onto Lisboa, with a southern dip to the Canary Islands. Spent additional four days in Lisboa and the surrounding area. The cruise itinerary was terrific, the main reason we chose. Alas, the ship is a tub, well past its prime. Built in 2000, this almost two decade boat shows its age. Cabin furnishings are tattered. TV is tiny. WiFi didn't work and when it did you were limited to one device per cabin, and it was dicey to change devices without losing the WiFi. Ships colors are dull and lifeless. Casino has perhaps 10 slot machines, some out of order. Our Veranda chairs had to be replaced due to stains. Concierge class offers nothing over standard Veranda cabins (brochure highlights of Concierge benefits only apply to Oceania's larger ships...bait and switch). Food in main dining room average. For the premium price Oceania charges the experience is vastly overrated. jWE cruised on Oceania 7 years ago and found everything to be classy. Something has happened to lower their standards. To be fair, highpoints: cruise Director Carson is absolutely wonderful. Such a waste of talent to be assigned to the Nautica. Shows and fly-in talent were great. Avoid this ship till after 2020 June. If you book prior to that date Oceania should give you a big discount. Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise for its itinerary, and that was great. But arriving late 6 times at ports caused problems on tours (never Oceania's fault). Oceania claims to have "the finest cuisine at sea"--NOT TRUE! There were ... Read More
We chose this cruise for its itinerary, and that was great. But arriving late 6 times at ports caused problems on tours (never Oceania's fault). Oceania claims to have "the finest cuisine at sea"--NOT TRUE! There were many problems with the cuisine. The coffee does not taste like coffee; we tried every conceivable way to get a good cup of coffee, but it would not happen; it tasted burnt and was strong and bitter. We switched to cappuccinos or lattes and they were palatable. Pizza crust was so hard you could not cut it or chew it; many very tough cuts of meat--lamb rack twice, leg of lamb, rib-eye steak in Polo Grill--all were so tough one could not chew them. The desserts were always similar--an excellent cheese cake every night, several mouses that varied but always mouse, a tartlet of some sort. We prefer eating our dinner in the dining room, but service there was so slow we ended up most times in the Terrace Cafe. Both of these venues are very crowded with each table almost touching adjacent tables. The cabin is advertised as having down pillows; they were not down but feather. The Blue Book says we have a spacious shower--it was the smallest we have ever had on any cruise ship, and we have cruised over 400 days. This ship is old and tired; it is due for refit in 2020, and certainly needs that! The entertainment was usually excellent. Activities on board were the usual as on any other line. We took 4 Oceania Shore Excursions. Two were good, and two were not. All of their shore excursions are about 3 times the price of private ones that also have a smaller group, so usually that is what we did. Oceania is exhibiting a strong desire to make money, but not deliver on services. For instance, they repeatedly denied any possibility of having a Bridge Director for games and lessons. They wanted to sell the cabin. But on the day of the cruise, they phoned the Bridge Director from their previous cruise who was already at the airport and asked her to return. She had 13 days at sea for bridge, with 117 people involved in a day! This does not make money for them, so they would rather sell the cabin than provide a service that people enjoy. Also, we missed the port of Mombasa; however, Oceania has kept the port charges and fees that everyone paid. It was our money that paid for these port charges, so why should Oceania get to keep about $50,000? Each person on that cruise paid $1607 in taxes, fees, port charges. The staff were excellent. They were attentive, friendly and willing to overcome the problems we faced. But some things did not go away! We will be happy to cruise again on Princess, Holland America and Celebrity where the money spent reflects the value received. This was definitely not the case with Oceania!! Read Less
3 Helpful Votes
Sail Date: October 2018
We recently returned from a cruise around Italy. We traveled with friends who made the arrangements using Oceania Cruise lines. The ship we traveled on is named Nautica. My wife and I have cruised with several different cruise lines on ten ... Read More
We recently returned from a cruise around Italy. We traveled with friends who made the arrangements using Oceania Cruise lines. The ship we traveled on is named Nautica. My wife and I have cruised with several different cruise lines on ten prior occasions. The Nautica is a small ship – 684 total passengers with a staff of 400. We came away feeling that the overall experience was at the bottom of our list. There were a few good points – a) The crew is well trained to be very friendly; b) Cabin and public spaces were kept very clean. c) There was an ample choice of shore excursions. d) The breakfast and lunch buffet always had a large assortment of food choices. Unfortunately, there were far more bad points – a) Any cabin below deck 8 is too small to be comfortably habitable. Below the 8th deck, the largest cabin is 216 square feet. Bathroom is so tiny it was difficult to shower. There was not enough proper space to put away clothing or store suitcases. b) Main dining room: Poor to fair. About five or six main course choices available at each meal – several were the same every night. c) Specialty dining rooms (2): Very nice. Problem is that reservations must be made well in advance of the cruise. Otherwise, tables are not available. d) Entertainment: poor to fair. A comedian performed twice. He was very ‘off color’ and not very funny. Entertainment director sang one night – just okay performance. A group of five very young, inexperienced people performed on all other nights. Would expect a better performance from high school students. e) Excursions: All guides apparently local to area. Many were very well versed and provided a lot of information. Some walked too quickly, not allowing for anyone to take in local sites. On most occasions, the bus windows were filthy. There was plenty of time for the driver to clean the windows while waiting for passengers to assemble and board. To summarize – I have no idea how much better Oceania’s other boats might be, or if the above negative points flow throughout their fleet. That being said, based on our experience I cannot recommend this cruise line, or at least not this particular boat. Read Less
6 Helpful Votes
Sail Date: March 2018
We chose this cruise because of the ports in Japan and China. we had been on Oceania, Nautica only months ago cruising around the British isles. (a lovely trip excluding Nautica)). The trip to China and Japan highlighted all the failures ... Read More
We chose this cruise because of the ports in Japan and China. we had been on Oceania, Nautica only months ago cruising around the British isles. (a lovely trip excluding Nautica)). The trip to China and Japan highlighted all the failures of this cruise company and the confines of the ship along with seriously limited worthwhile lectures, entertainment (kabuki, Chinese music,) and any aspect of these Asian cultures. As for the meals, they reflected the capability of the French head chef but not Chinese and/or Japanese cuisine. When attempted it was awful and served buffet style so it sat out, overcooked, unoriginal, and Americanized. The cruise director should find another avocation. The newsletters delivered to each room described each port as if we were reading Expedia excerpts. Could be because the so-called concierge had never been to any of the ports. Any help from him was straight off the web with absolutely no suggestions since he hadn't been to the ports before. He was defensive except for the bottle of wine he sent to me over the font on the newsletter which I couldn't read even with my 3X reading specs. He argued the font was the same as always (it was not) and when I tromped down to his desk in my robe, furious that he argued with me, he was able to confirm that I had been totally correct. Now, the worst aspect of the trip: the ports are long long way from the port visitor entry to any transportation to the city. Since we don't speak the language to hail a cab it was frustrating in that Nautica hospitality employees are not allowed to help guests hail a cab. The concierge claimed it was absolutely NOT the responsibility of Nautica to help guests once off the ship. Actually some of us decided that Oceania didn't want us out on our own, rather to take the pedestrian expeditions the cruise offered at outrageous prices thereby enabling Oceania to make more $$$. Now the pluses: the cleaning staff was exceptional om both cruises. Even helpful when we were sick. The wait staff is remarkable in their orchestrated ability to care for the dining room guests. In as much as many are actually more educated then some of the guests but cannot earn a decent wage in their own country of origin, they are really remarkably modest, hard working, and easily engaged if one is interested in them. Believe it or not, while the cruise company throws out the food not eaten, the lesser crew including the waiters must eat different food. The waste is beyond belief and was certainly a strong reason for us to give up on cruising. There is an obvious "white" pecking order of the staff. Don't worry if your hungry. You can eat 4-5 times a day and incessantly. If you want to learn you better make lots of arrangements and not count on Oceania. Watch your alcohol choices, the sommelier was delightful and always right. The prices by the glass is exorbitant and one guest said the wine plan was of ordinary wines. One caveat: we turned in our off shore trips through Oceania after one and took $$ on board credit which on reflection was very very smart as long as you can travel ashore on your own. Don't let this review keep you from visiting this part of the world. It is amazing and the people we met wonderful. Unfailingly helpful to us and if you look hard enough, you can find someone who speaks English and is excited about practicing speaking with an American. Unfortunately the horrible cruise newsletter (straight out of google) about the port lacked times museums were open, what museums might be superior, what food markets were around (we found them), how to ride the subway and buses (which we did), restaurants, etc. etc. It did however, tell you about the Broadway review they were having in the evening, or the comedian who wasn't funny, or about the movie they were showing without a real movie screen (you do get popcorn) If we had to do it again, we would certainly take the trip but with another cruise company. Read Less
4 Helpful Votes
Sail Date: February 2018
Expected a luxury cruise but overall disappointing.No port lectures. Buffet lacked a decent salad bar. Embarkation very challenging for older adults. Very little information on ports too late to really enjoyvisited. Local maps available ... Read More
Expected a luxury cruise but overall disappointing.No port lectures. Buffet lacked a decent salad bar. Embarkation very challenging for older adults. Very little information on ports too late to really enjoyvisited. Local maps available only after arriving in port. Food in dining room hit or miss.Specialty restaurants disappointing and staff pretentious.Cast shows mediocre. Several excellent guest entertainers. We left the ship early for medical reasons and disembarkation very difficult. Cabin temperature unacceptable for comfortable sleep. Unlikely to choose Oceania again even though we cruise 8-9 months a year. Would have preferred two shows in evening.9:30 too late to really enjoy.We were given an incorrect address for the port which caused us much anxiety. When we finally reached the ship we had to board via a steep gangway which was very difficult to navigate for older individuals. We then stood for an additional 30-40 minutes to register.Overall poor planning for an elder crowd Read Less
3 Helpful Votes
Sail Date: January 2018
Positives - Meeting 3 other couples on the boat in our age range - the 2 speciality restaurants on the boat; Toscana & the Polo plus the grand dining room were good. - The ship was small enough to get into ports close to ... Read More
Positives - Meeting 3 other couples on the boat in our age range - the 2 speciality restaurants on the boat; Toscana & the Polo plus the grand dining room were good. - The ship was small enough to get into ports close to the main city visited. - The string quartet that played around the boat at various times was very good. Negatives - When we stepped on the boat in Singapore on a very hot day we were not handed a cold towel or offered a complimentary soft drink. - The boat was drab with little glamour/wow factor - With most staff having multiple functions they seemed tired and bored at times I assume the “tight” financial ship run by Oceania caused this. Some of the East European staff rather surly. eg we booked the Toscana for 6 which we confirmed the day before and in the morning.When turning up we were told they did not have our booking. They made an error after a different guest cancelled- we did get in as insisted we were correct(later agreed by another member of staff) but the Maitre D was rather negative and no apology at all. Why was a complimentary drink not offered, little cost and the gesture would show they understand good service. - Average age seemed between 75-80 - The shop was dated and had rather quirky opening hours. - An example of mixed messages was using plastic water bottles in the Grand Dining room. This would not be seen in any decent restaurant. - Communication poor eg at ports general info and little staff on hand to direct when getting off the boat. The pool was closed while in Bangkok stopover no prior notice and no real explanation- it was hot & would liked to swim when getting back on the boat. - We only went on one excursion from the boat which was expensive and underwhelming - Large parts of the boat looked tired and in need of an upgrade- the epitome of this was the dead flowers around the pool area- it was if they just did not care. The dead ones were removed & replaced later - Staterooms needed refurbishments especially the antiquated shower. - There were no extra touches eg cold towels when getting back on the boat & around the pool on hot days(did arrive later on cruise), no light refreshments when returning to the boat at certain times( advice use in room dining, not a preferred option!). No nuts/snacks with drinks at the pool bar(health & safety the excuse here) - The closing times of some of the restaurants was draconian - told at 5 minutes before the close to run up & take more food as the hatches were coming down very soon. - In room dining had limited choice eg no eggs can be delivered for breakfast. - Having lots of food does not make it 5* , annoying in the terrace buffet you cannot help yourself- this led to queues at certain food stations. - Evening entertainment was rather weak most nights. - No effort from the boat director to get the “younger” passengers together even though he joked no one went to Horizons at 10.30pm even with 2 for 1 drinks until 11.30. - Internet service intermittent- I couldn’t get e-mails until last few days of the trip this was common to lots of other passengers. - In talking to other passengers there were very many dissatisfied with the boats services & appearance - The infomercial run on the boats antiquated stateroom TV used the Riviera boat as the example for the Oceania luxury which was depressing as the Nautica was a few notches below the standard shown. - Charging $89 pp for Cambodia Visa- actual cost $30- even taking into account admin costs this seemed excessive. - Spa area very dated especially the so called extra facility for the next level of guests - the hot tub and surrounding area small and tired. Had "Canyon Ranch" agreed to this poor facility. One manicurist available for approx 300 women on the boat! - In conclusion this ship is not 5* which I believed it was marketed to us & we are aware of what this is eg Oberoi hotels, the rosewood London,the Langham HK etc. - We had a great trip despite the Nautica as we had to accept the destinations were key and not the transport that took you there Read Less
4 Helpful Votes
Sail Date: December 2017
We are frequent cruisers, 30 completed to date. We chose this Cape Town-Cape Town cruise because we are destination driven. What a disappointment! Because of weather issues, we did not dock at 3 ports in a 15 day cruise. Although weather ... Read More
We are frequent cruisers, 30 completed to date. We chose this Cape Town-Cape Town cruise because we are destination driven. What a disappointment! Because of weather issues, we did not dock at 3 ports in a 15 day cruise. Although weather is not in Oceania's control, the response and alternative planning is, which they failed to do. They COULD have added more game drives in the ports we did manage to reach but instead we just sat there, bored to tears. They also COULD have left some ports an hour or two earlier to make up for slowed sail times due to rough seas so that we could have arrived earlier at ports, but instead we just sat there. And our biggest complaint is about the "inclusive" air program. NEVER SUCKER FOR THIS!! When the airlines they book have delay issues, Oceania refuses to try to accommodate you on other flights, thus we missed one whole day of our pre-cruise tours. Their response?? Put in a claim on our travel insurance. They disavow any responsibility for the extreme disappointment of most of the passengers on this cruise. They had a free cocktail party to "compensate" us-big deal. Found Nautica disappointing as well, especially compared to Marina. We "upgraded" to Concierge, again a sucker bet. No Concierge lounge, as on Marina, small cabin, very little benefit to upgrading-don't do it. In fairness, the staff and officers are great, with the exception of the staff at the poolside cafe who are indifferent and slow. Found the food in the specialty restaurants very good, especially Toscana. Read Less
7 Helpful Votes
Sail Date: April 2017
Chose this cruise for itinerary (good) and reputation (overrated). Oceania's website is very poor which reflected their organisation. We booked Oceania air because of a direct flight, then found the flight was re-directed and when ... Read More
Chose this cruise for itinerary (good) and reputation (overrated). Oceania's website is very poor which reflected their organisation. We booked Oceania air because of a direct flight, then found the flight was re-directed and when we asked for it to be reverted back to what we had booked were charged $340 each for the "change". We have contacted Oceania by mail and email, also through the Concierge on board and have received no replies or acknowledgement. Agree that food looks pretty but omelettes, lobster and steaks that you can't cut are not acceptable. To begin with staff in dining room were quite miserable, but warmed up after a first review. Our overnight bag was also lost by Oceania transferring from Delhi to Mumbai - we gave up on it and went to bed at midnight having been told it was on the ship "somewhere", and we were not even offered a toothbrush until I asked. Agree that the hospital do get you to sign and keep coming back, but the bills were available to see every day, thank goodness our insurance covered the $4,500 U.S. for a bronchitis cough (which most of the passengers seemed to have anyway!). Agree that they seemed in a hurry to get you off the ship (and understand a lot has to be done on turnaround), but the only bathrobe we had been using was removed the night before and our cases were already packed! The itinerary was good but most tours were spoiled because we couldn't hear (or sometimes see) the guides; ear-buds ("whisperers") are necessary in most places. To summarize, Oceania is overpriced, overrated, and "customer relations" don't seem to exist. We will not sail with Oceania again, as this was our worst experience in 23 years of cruising, and because of their obvious lack of interest in our comments we have subsequently booked two cruises on other cruise lines. Read Less
6 Helpful Votes
Sail Date: February 2017
First time with Oceania and will be the last . Ship is looking shabby and cabin very small .Service in Restaurant very slow ( 2 hours + for meal ) and not enough staff . Food average and often lacked seasoning . Terrace Cafe poorly ... Read More
First time with Oceania and will be the last . Ship is looking shabby and cabin very small .Service in Restaurant very slow ( 2 hours + for meal ) and not enough staff . Food average and often lacked seasoning . Terrace Cafe poorly run and could not cope with large numbers returning from trips- not clearing tables / ran out of food etc . Entertainment ( apart form the Evening shows and lectures ) very poor - colouring books / tossing bean bags. Advised by cruise director limited entertainment as large group of 150 people had booked trip with own speaker and using main lounge so choice of entertainment could not be provided and lectures sometimes at 8.30 at night when most people at dinner . Many additional charges including $11 for Yoga and some other classes . Trips overpriced and not very good and "scenic " drive on one trip was past a nuclear power station , and empty factory . Trips cancelled due to customs in Dalian in China and little contingency and when complained to concierge advised this often happens but no transparency when booking . In addition arrived in Shanghai at 9.30pm instead of 4pm as advertised when booked and excuse given was the "tides". So in the end we had 6 sea days instead of 4 ! Customer service has been appalling having followed up both on the trip and after and generally very condescending attitude . Understanding recently acquired by NCL and looking at other reviews ( many similar to ours ) standards appear to have dropped since last Summer ( when we booked ) . In summary very overrated and not up to standard of other cruises have been on . Will not book with Oceania again and certainly not recommend . Read Less
5 Helpful Votes
Sail Date: January 2017
Chose the ship for the Itinerary and a promise for a luxurious onboard ambiance and enriching destination experience. Nautica did not live up to their promise. For example, while in South Africa (5 ports) it would have been nice to offer ... Read More
Chose the ship for the Itinerary and a promise for a luxurious onboard ambiance and enriching destination experience. Nautica did not live up to their promise. For example, while in South Africa (5 ports) it would have been nice to offer a South African wine tasting; offer as a special on the Grand Dining Room menu some African dishes and meats; play a South African movie such as Invictus, Shaka Zulu, etc.; have a lecturer on the history of South Africa; have dockside entertainment such as Zulu and Xhosa dancers and musicians; have an African trivia contest, etc. etc. The same could have and should have been done for each port that we visited. However, nothing was done. We could have been anywhere - there was no attempt at enrichment. Secondly, we were told the food was amazing – amazing it was not – not bad for the first week but after that it got very boring!!! There was very little change in the menu. Thirdly, for a 30 day cruise it was sorely lacking in activities. Where was the dancing, zumba classes, lecturers on the countries we were visiting, etc. The entertainment was also sorely lacking and second rate. Although there were some extremely good soloists, ie a flutist, an oboeist, a comedian, etc. but on other ships these would have been the lounge side show entertainment not the main attraction. Further, the main lounge was used to show the occasional (old, old) movie (6 in total) on a house size screen with very bad stale popcorn. The DVD list was out of date – nothing current. Any good movies shown on the TV was finished by 6:00pm. Library didn’t appear to have any popular authors. “Coloring books for adults” didn’t pique my interest and the 6 twenty-five minute line dance class was hardly enough for a 30 day cruise. Read Less
5 Helpful Votes
Sail Date: December 2016
We chose the Oceana Nautica because of the itenery we had never been to South Africa and it was on our bucket list,The fact it was going over Christmas and New Year and because of its claim to being the best ,best,best. We love good food ... Read More
We chose the Oceana Nautica because of the itenery we had never been to South Africa and it was on our bucket list,The fact it was going over Christmas and New Year and because of its claim to being the best ,best,best. We love good food the Nautica deffinitely told us that we would find it on board. The Cruise was expensive but we always say you get what you pay for unfortunately the Nautica proved us wrong. Having read reviews about the entertainment onCruis Critic we felt sure they would have rectified it ,we love shows and didn't expect big Las Vagas events as on wonderful previous cruises we have had(33)to date,but having been on smaller ships k we had not been disappointed,until the Nautica. The resident singers and dancers made everything sound the same we normally never miss a show but we gave up. We thought we would try the trio in the bar area where there was a small dance area. We shouldn't have bothered. No atmosphere, people had given up, why,because the band had no personallity no expression on their faces except boredom and gave a robotic type performance. We complained about our junior suite having such an old shower with a shower curtain............When my husband dropped his soap there was no room to bend down to pick it up,we were told nothing could be done for us. We complained about the dried up food and bad service. We were told that a lot of staff were changing at the end of the cruise not sure how that was supposed to help us.One night we had to wait two hours before being served in a speciallity Restaurant. We were told to give them another chance. The cruise Director was only interested in being on the TV the entertainment factor was minimal the saving grace was the lectures on the Politics of South Africa. People that had been on Board time and time again were saying that it had changed and not for the better. When we were told we couldn't dock at one of our Ports of call,we were taken to a Port with nothing but a Mall in,the sort of place you see people getting off and getting back on the bus asap. The tours were extremely expensive and some of the tour guides were students that didn't want to use a mike. So I think you get the message that we will not be going back on the Nautica despite the Head Office saying we should give them another chance,we think £11,000.00.is a bit much for second chances. Read Less
21 Helpful Votes
Sail Date: September 2016
As the saying goes, how many chances do you have to make a first impression? We have traveled on several cruise lines including Disney, Princess and some smaller ones. Oceania was the most non-caring in their treatment of the entire ... Read More
As the saying goes, how many chances do you have to make a first impression? We have traveled on several cruise lines including Disney, Princess and some smaller ones. Oceania was the most non-caring in their treatment of the entire cruise experience. The one I enjoyed the least. Boarding was a bad start: 45 minute wait standing in a "snake line" to register. This, after an all night flight and significant jet lag. You can't sit down when you're in a "snake line." Luggage delivery to stateroom: Incredibly poor. finally get on board, would like to unpack and decompress. No luggage. Luggage arrived much later than we did. Disembarking: Not bad. Travel arrangements: Awful. We disembark around 9 AM and Oceania books a 5PM flight home. Hours of waiting for our flight at the airport watching earlier flights leave that Oceania could have, but did not, book for us. And of course, their policies do not allow passengers to change travel arrangements. When we tried, the airline told us that arrangements were made through a "third party" and could not be changed. Dining was excellent...but the poorly thought out inconveniences spoiled it for us. Read Less
27 Helpful Votes
Sail Date: May 2016
Our first Oceania cruise and sadly our last. For the following reasons: The Nautica did have good food, some of the best we've had on a cruise ship. The service was OK but it was very slow at several of our meals in the main dining ... Read More
Our first Oceania cruise and sadly our last. For the following reasons: The Nautica did have good food, some of the best we've had on a cruise ship. The service was OK but it was very slow at several of our meals in the main dining room. I think they have trouble dealing with the surge that can occur when there are no set dining times. The ship is very old and it didn't do well in slightly rough seas. On a couple of days the crew placed seasickness bags near all the elevators. Also due to the age of the ship the decor is very dated. The woods are very dark with dark colors throughout. It's a bit drab but well maintained. It's a small ship with not a lot to do: - the shows put on by the 4 member ship's cast were pretty good - the shows by the entertainers they brought on board (e.g. comedian & flute player) were cheesy and 2nd rate. - the pool area was acceptable - beyond that not a lot of worthwhile things to do People we met on board were nice, but this is definitely an older crowd. The ship eliminated one of our ports of call without advising us. We had scheduled a tour on our own at this port but because ship did not give notice of the change we lost our fee for the tour. When we complained, Oceania said "too bad we can change itinerary whenever we want, you should get trip insurance to protect yourself" (trip insurance would have cost more than the money we lost on the tour). Not the great experience we were expecting from a high end cruise line, we'll try others in the future. Read Less
10 Helpful Votes
Sail Date: March 2016
Chose for itinerary, time of year and previous Oceania Experience. Oceania however changed itinerary dropping disembarkation port of Istanbul and day in Ephesus. Added Rhodes, Santorini and disembark in Athens, areas we have previously ... Read More
Chose for itinerary, time of year and previous Oceania Experience. Oceania however changed itinerary dropping disembarkation port of Istanbul and day in Ephesus. Added Rhodes, Santorini and disembark in Athens, areas we have previously explored for weeks. Oceania made no attempt to offer compensation for our already privately booked Istanbul expenses such as business class air tickets, 5 nights of hotel reservations, Turkish visa's and tour guides. Just offered cruise tickets to cover cancelation expenses for cruise to be used by 12/30/16. Wouldn't even pay for our flights from Athens to Istanbul, which was really our only viable option. Our Expedia Cruise Center travel agent bought flight tickets out of her own pocket. Found ship poorly managed, crude embarkation in Hong Kong, shoddy deck furniture, small bland veranda room with out any art; the bed, linens and black out curtain were however good. GI out break which was handled extremely incompetently and with out any compassion for healthy guests or ill ones. Grand Dinning room atmosphere, staff and food was great as was Polo Grill. Entertainment poor, though the crew act really tried hard to preform. Shore excursions way too expensive, you could get a quality private car tour for half of an Oceania bus excursion. Enrichment Lecturer Dr Teo Ruiz was great; extremely knowledgeable, passionate, and entertaining. We will not be considering Oceania for any of our future cruise plans. Read Less
7 Helpful Votes
Sail Date: January 2016
We were so disappointed from the moment we were shown to our stateroom. The room was very dirty...sticky spots on carpet, black, greasy handprints on bathroom door and the shower had black soap scum all around the shower base. When brought ... Read More
We were so disappointed from the moment we were shown to our stateroom. The room was very dirty...sticky spots on carpet, black, greasy handprints on bathroom door and the shower had black soap scum all around the shower base. When brought to their attention they asked for an add'tl 2 hr. For a clean-up. The room was dated and incredibly tiny with a bathroom so small you could not p/u a bar of soap if it fell in the shower. We had paid for the "concierge verandah" and were appalled, tried immediately to up-grade but there was nothing available. The bedside table was 6 to 7" below the level of mattress, with no drawer, and when we brought it up to the concierge, her answer was they had recently changed the mattresses? The first evening we were booked in The Polo Grill" and by morning my husband was definitely ill with the "trots". Late on Day 3 we had to consult the medic, there was a line-up, and he prescribed 3day antibiotics, anti-spasmodic S and a charcoal drink for which he was pleased to present a $570. U S bill. One week later I had a room service omelette which wiped out my next day in Saigon, again tainted food. Friends had raved about the food as being superior...not the case! We have previously sailed on Regent, Seabourn and even Princess through the Panama, which were all superior in every aspect! Service, food and facilities. At the moment, we are inclined to call it our last cruise as it was just such an unanticipated failure. Read Less
11 Helpful Votes
Sail Date: November 2015
I paid $20,000 for this trip. What I got was 1. An extremely tiny room 2. An RV sized bathroom 3. A prepaid beer/wine program at over $500 that would not provide me with more than one drink at a time because my wife (not on ... Read More
I paid $20,000 for this trip. What I got was 1. An extremely tiny room 2. An RV sized bathroom 3. A prepaid beer/wine program at over $500 that would not provide me with more than one drink at a time because my wife (not on the program) might take a sip. This is both rude and childish. 4. Room service with a scowl. 5. Only a tiny area in the onboard store featuring notions and drug store items. If you forgot something...tough. 6. No ATM on board and no provision for those going on tours to stop at an ATM. We had to skip a tour in order to find an ATM. Many people were really angry about this. 7. Tour guides who could barely speak English. 8. Far too many poverty tours: come see the poor people. 9. Dining was excellent, though the portions are small. Read Less
9 Helpful Votes
Sail Date: November 2015
We have been cruising since 1993 and this was our first time with Oceania - choosing it for the itinerary. Before we ever left home there was confusion. Alarming notifications from Oceania stating that no-one would allow to board unless ... Read More
We have been cruising since 1993 and this was our first time with Oceania - choosing it for the itinerary. Before we ever left home there was confusion. Alarming notifications from Oceania stating that no-one would allow to board unless they had the yellow fever vaccination. With subsequent conversations with fellow passengers - this is contrary to WHO Guidelines and Embassy stipulations. Most guests ended up going privately, getting an absolution for the vaccination and forking out £88! An absolute scandal! The concierge subsequently told us to write to HO in Florida but on reading other reviews, correspondence to HO remains unanswered. The pre-cruise night in CT in the V & A was lovely, transportation, embarkation and also disembarkation also smooth. Although the decor in some places depressing, food was excellent in all restaurants although Toscana over-rated. The trips are far too expensive - despite paying for them in advance. How Oceania has the conscience to charge so much when everything is so cheap ashore, from diesel, food and most importantly wages. Many living in poverty, dependent on tips. Apart from a string quartet playing each day I cannot comment on the shows. One show at 9.30 did not suit us. Internet, laundry, hairdressing prices also exorbitant. For us it will be bye-bye Oceania. Never again. We certainly did not like being ripped off. Read Less
10 Helpful Votes
Sail Date: October 2015
For our 5th cruise on Oceania we were really excited about the Dubai to Cape Town itinerary. Decided to upgrade to a Penthouse due to the length of the cruise - what a mistake!! Noise from the Terrace Café and kitchen/dish washing area ... Read More
For our 5th cruise on Oceania we were really excited about the Dubai to Cape Town itinerary. Decided to upgrade to a Penthouse due to the length of the cruise - what a mistake!! Noise from the Terrace Café and kitchen/dish washing area directly above us was constant from before breakfast to 1am to 2am at night. Only after I went upstairs at 1:15am and personally observed the staff banging dishes, shoveling ice into bins, washing big metal trays did the GM direct the staff to complete their work by 11pm. Despite promises to the contrary Oceania provided no compensation except for a token discount on a future cruise. Very, very disappointing. Unlike our prior Oceania cruises, the staff on the Insignia seemed tired, more interested in just doing their jobs rather than going the extra mile to provide cheerful service (the exception was our butler Andy who was outstanding). Personally observed the front desk staff being rude to guests. Lack of follow up on special requests and lots of passing the buck to someone else rather than seeing a matter to completion caused uncomfortable aggravation. My guess is that the growth of the cruise industry and/or Oceania has created a real shortage of trained staff and us passengers suffer as a consequence. Food, as always, is the big plus at Oceania. Had 10 dinners in the specialty restaurants but would rate only 1 as very good (none rated as outstanding), most as good but 4 with food or service issues that resulted in a below average or poor rating - something we had never experienced on our 4 prior Oceania cruises. Unlike prior Oceania cruises there seemed to be a directive to limit the size of portions. Wine selection and service is not Oceania's strong suit but to pour a 'corked' wine at a high end tasting seminar was a new low for us. Bottom line, Oceania appears to be slipping badly - not sure we will travel with them again and/or ever recommend them again (certainly don't waste the $ on a Penthouse stateroom) Read Less
8 Helpful Votes
Sail Date: November 2014
My husband and I are world travelers and have cruised many times on both ocean going ships and river boats. We love both equally, but for different reasons. When this most exciting itinerary came up with the potential for unique learning ... Read More
My husband and I are world travelers and have cruised many times on both ocean going ships and river boats. We love both equally, but for different reasons. When this most exciting itinerary came up with the potential for unique learning experiences and adventures in exotic places, it beckoned to us and we booked the trip a full year in advance (a first for us), and were looking forward to it. THE JOURNEY BEGINS: Our arrival in Dubai was an unmitigated disaster. If we hadn’t seen fellow airline passengers who we knew to be on our ship, we would never have found the local agent who was herding the group together for the bus ride to our hotel. But we weren’t going to same hotel as the other guests. Not sure why, but when we inquired if we would be picked up in the morning for the pre-arranged tour to Abu Dhabi and the Grand Mosque, reason enough to travel half way around the world, we were assured that we would be. No one on the hotel’s reception staff knew anything about Oceania; we were on our own. Arriving in the lobby first thing in the morning, we saw an Oceania reception desk being set up but the lady didn’t know anything about the tour we thought we were booked on. She told us we had a private tour scheduled for the afternoon, but we were on our own for the morning. Private tour sounds nice; a luxury car with driver and tour guide just for the two of us. So far, so good. We discussed with the guide what we’d like to see, at which point he took us on his own idea of a tour. And while some of it was interesting, he insisted that his driver go faster so we could arrive at a special shopping area to look at rugs before the shop closes. I had no interest in this, but we were his captives. We politely succumbed to the presentation of very expensive decorative rugs with gold embroidery on black velvet, but afterwards the guide chewed the clock at the end of the day so he wouldn’t have to take us anywhere else. We arrived back at our hotel in time for dinner, but without having had a true experience of Dubai. The next morning we were taken by car to the ship tied up at the pier. Another car took our luggage. Imagine the car getting lost in the parking lot with the ship clearly visible? It did. Not a good omen on the second day of a 30 day trip. ABOUT THE SHIP: the Nautica was recently refurbished and was spit and polish impeccable. Throughout the trip the crew kept it immaculately. Kudos to them. The main dining room wait staff and stateroom staff were personable and efficient. Service was excellent everywhere on the ship. And the food was the best we’ve ever had in a ship’s main dining room. Jacques Pepin created the menu and I can’t say enough good things about it. Food was always freshly prepared, imaginative, and excellent. It’s only because of my restraint at the dessert course (and the fact that I always took the stairs instead of the elevator) that I came home without having gained any weight. The opportunity was certainly there. The ship’s décor was, in my opinion, designed to create the illusion of elegance; but it was as though Downton Abbey style furnishings were purchased at Bombay Company, and was enhanced with brocade drapes and faux Oriental carpets. Even the “bookcase” in the entry to the dining room had trompe l’oeil dishes in it. It was all about illusion. And this became the theme of my experience of the ship; the illusion of luxury and of the administrative staff being helpful. They weren’t. When we complained about missing the Grand Mosque on the first day, the tour desk staff, while polite, told us there was nothing that could be done about it, but they would try to do something for us since the ship would be in Abu Dhabi the next day. But we were scheduled to visit a camel market in Ai Anin, a 6 hours (!!!) round trip drive.” Sorry,” they said, “We can’t help you since there’s no switching tours in the last minute. But we’ll try.” Huh? They succeeded in creating a sense of something being done to mollify us, but with no results. So frustrating. We learned to expect this throughout the trip. THE TOURS: we sat on a bus for the entire day going to Ai Anin to spend 10 minutes at a camel market and another 10 minutes watching a man climb a date tree. Really? We never saw the Grand Mosque, and most likely never will. I could go on and on about other missed opportunities, about really inferior tour guides, about bumpy jitney (not bus) rides on muddy, pitted roads. But the icing on this particular cake was when the owner of a destination restaurant in the outback of Mozambique told us that he receives only $40 per person that has to cover his expenses for the preparation of lunch, the wait and kitchen staff, three musicians and 6 dancers to entertain us, and we paid $169 per person for this. The tour guide on the jitney said not one word during the 3 hour round trip ride from and back to the ship. Good thing I did my homework about the region before we left home, otherwise I wouldn’t have a clue about what I was seeing. THE OTHER GUESTS: When we travel we enjoy socializing with our fellow passengers, and many of our dearest friends are people we met and toured with around the world. It’s one of the great benefits of travel. But, sadly, it didn’t happen for us on this trip. In my opinion, the other guests, while lovely people, were what I termed “Destination Charm Collectors,” now able check this place and that off their bucket list. IN CONCLUSION: When I reflect back on this trip and review the many photos that I took, I feel fortunate to have been able to see parts the world so foreign to me, but regret that I felt so “bubble wrapped” that my experiences of these places was quite limited. Yes, I was in Zanzibar, but I spent three hours on a spice plantation in 95 degree heat, and never saw the city at all except from the pier. And, considering how big the world is and how many places there still are to see, and truly experience, I doubt that I’ll get back to this part of the world any time soon. And if I do, it certainly won’t be with Oceania. Read Less
5 Helpful Votes
Sail Date: November 2014
My husband and I are world travelers and have cruised many times on both ocean going ships and river boats. We love both equally, but for different reasons. When this most exciting itinerary came up with the potential for unique learning ... Read More
My husband and I are world travelers and have cruised many times on both ocean going ships and river boats. We love both equally, but for different reasons. When this most exciting itinerary came up with the potential for unique learning experiences and adventures in exotic places, it beckoned to us and we booked the trip a full year in advance (a first for us), and were looking forward to it. THE JOURNEY BEGINS: Our arrival in Dubai was an unmitigated disaster. If we hadn’t seen fellow airline passengers who we knew to be on our ship, we would never have found the local agent who was herding the group together for the bus ride to our hotel. But we weren’t going to same hotel as the other guests. Not sure why, but when we inquired if we would be picked up in the morning for the pre-arranged tour to Abu Dhabi and the Grand Mosque, reason enough to travel half way around the world, we were assured that we would be. No one on the hotel’s reception staff knew anything about Oceania; we were on our own. Arriving in the lobby first thing in the morning, we saw an Oceania reception desk being set up but the lady didn’t know anything about the tour we thought we were booked on. She told us we had a private tour scheduled for the afternoon, but we were on our own for the morning. Private tour sounds nice; a luxury car with driver and tour guide just for the two of us. So far, so good. We discussed with the guide what we’d like to see, at which point he took us on his own idea of a tour. And while some of it was interesting, he insisted that his driver go faster so we could arrive at a special shopping area to look at rugs before the shop closes. I had no interest in this, but we were his captives. We politely succumbed to the presentation of very expensive decorative rugs with gold embroidery on black velvet, but afterwards the guide chewed the clock at the end of the day so he wouldn’t have to take us anywhere else. We arrived back at our hotel in time for dinner, but without having had a true experience of Dubai. The next morning we were taken by car to the ship tied up at the pier. Another car took our luggage. Imagine the cars getting lost in the parking lot with the ship clearly visible? They did. Not a good omen on the second day of a 30 day trip. ABOUT THE SHIP: the Nautica was recently refurbished and was spit and polish impeccable. Throughout the trip the crew kept it immaculately. Kudos to them. The main dining room wait staff and stateroom staff were personable and efficient. Service was excellent everywhere on the ship. And the food was the best we’ve ever had in a ship’s main dining room. Jacques Pepin created the menu and I can’t say enough good things about it. Food was always freshly prepared, imaginative, and excellent. It’s only because of my restraint at the dessert course (and the fact that I always took the stairs instead of the elevator) that I came home without having gained any weight. The opportunity was certainly there. The ship’s décor was, in my opinion, designed to create the illusion of elegance; but it was as though Downton Abbey style furnishings were purchased at Bombay Company, and was enhanced with brocade drapes and faux Oriental carpets. Even the “bookcase” in the entry to the dining room had trompe l’oeil dishes in it. It was all about illusion. And this became the theme of my experience of the ship; the illusion of luxury and of the administrative staff being helpful. They weren’t. When we complained about missing the Grand Mosque on the first day, the tour desk staff, while polite, told us there was nothing that could be done about it, but they would try to do something for us since the ship would be in Abu Dhabi the next day. But we were scheduled to visit a camel market in Ai Anin, a 6 hours (!!!) round trip drive.” Sorry,” they said, “We can’t help you since there’s no switching tours in the last minute. But we’ll try.” Huh? They succeeded in creating a sense of something being done to mollify us, but with no results. So frustrating. We learned to expect this throughout the trip. THE TOURS: we sat on a bus for the entire day going to Ai Anin to spend 10 minutes at a camel market and another 10 minutes watching a man climb a date tree. Really? We never saw the Grand Mosque, and most likely never will. I could go on and on about other missed opportunities, about really inferior tour guides, about bumpy jitney (not bus) rides on muddy, pitted roads. But the icing on this particular cake was when the owner of a destination restaurant in the outback of Mozambique told us that he receives only $40 per person that has to cover his expenses for the preparation of lunch, the wait and kitchen staff, three musicians and 6 dancers to entertain us, and we paid $169 per person for this. The tour guide on the jitney said not one word during the 3 hour round trip ride from and back to the ship. Good thing I did my homework about the region before we left home, otherwise I wouldn’t have a clue about what I was seeing. THE OTHER GUESTS: When we travel we enjoy socializing with our fellow passengers, and many of our dearest friends are people we met and toured with around the world. It’s one of the great benefits of travel. But, sadly, it didn’t happen for us on this trip. In my opinion, the other guests, while lovely people, were what I termed “Destination Charm Collectors,” now able check this place and that off their bucket list. IN CONCLUSION: When I reflect back on this trip and review the many photos that I took, I feel fortunate to have been able to see parts the world so foreign to me, but regret that I felt so “bubble wrapped” that my experiences of these places was quite limited. Yes, I was in Zanzibar, but I spent three hours on a spice plantation in 95 degree heat, and never saw the city at all except from the pier. And, considering how big the world is and how many places there still are to see, and truly experience, I doubt that I’ll get back to this part of the world any time soon. And if I do, it certainly won’t be with Oceania. Read Less
7 Helpful Votes
Sail Date: November 2014
My review is my experience on the Oceania Cruise Line. This 30 day cruise was my wish trip. My mother who had been to many of the ports was kind enough to go with me. We both have been on many cruises, but not the cruise line Oceania. My ... Read More
My review is my experience on the Oceania Cruise Line. This 30 day cruise was my wish trip. My mother who had been to many of the ports was kind enough to go with me. We both have been on many cruises, but not the cruise line Oceania. My mother usually travelled the higher class cruise lines so Oceania I felt would be OK. FIRST: The first day on the ship I like to get everything in order like the internet set up, extra dinners and check on excursions. I booked our trip directly with an Oceania representative who had told me my mother and I had 200 free minutes each. The internet girl on the ship was very nice, but said I had to talk to the front desk. The front desk said I had to talk to the Concierge desk. I spoke to the Concierge and he informs me there is nothing he can do. I asked him if he would let me check my e-mail and I could give him the name of the Oceania representative. He told me I could not use his computer and would have to pay the internet center to check my e-mail. He spoke to me insisting that there was nothing he could do and he would check with the home office on Monday and this was Friday. He did not raise his voice, but he was extremely arrogant. He told me how long he had been with Oceania and basically I was out of luck. I had never been treated like this before. I was tired and got teary eyed which is very unlike me. When I got back to the room, my mother said she was surprised someone would treat a passenger this way. The next day I went to the internet department and the girl allowed me to use her computer to check to see who my Oceania Representative was. I then went down to the Concierge and told him her name and he had already found it and sent her an email. He never bothered to call my stateroom to let me know. He e-mailed her and she said she did not give us any free internet minutes. I was upset and asked to see her e-mail. He would not show it to me. This man lacked any form of customer service. I then asked him to leave a message for the General Manager. The GM called me 2 days later and only after I said something to the front desk. The GM said he would have to check with the home office who said NO, but after 4 days the GM decided to give us the internet minutes. Why would anyone let a customer go through this ordeal. I did write the Oceania Representative and the Oceania main e-mail line. The representative said she had not given us 200 minutes. I could not believe it. SECOND: When we were on the pre tour in Dubai my mother and I were suppose to have 2 beds. They told us they did not have any available. Keep in mind we booked this trip in July 2014. They said they would give me a roll a away bed which was so uncomfortable and an upgraded room that included a larger closet. Why would we need a bigger closet when we were there for 3 nights and lived out of our suitcase?? We did have a king bed in the room, but my mother likes to sleep alone. Meanwhile when I got on the ship, I was exhausted. THIRD: It took my mother and I two hours to eat at a two person table. The servers we had acted like they did not know what they were doing. The food was cold most of time so we decided to eat in the Café most nights. The Café was excellent and the food was hot. FOURTH: The excursion desk/personnel were not organized. They did not solve our issues and many other peoples issues. This was the talk on the ship. They just said they had to check with the Home Office and then nothing was done. There were times the excursions were just bad. FIFTH: Before the cruise our Oceania Representative suggested we book a hotel room in Capetown because there were no excursions set up yet. My mother is 86 years old so waiting in the airport all day was not an option. The Oceania Representative said we could change it after they posted excursions. I asked the excursion desk about Capetown excursions and they said they would know sometime in the middle of the cruise. When the excursions came out, I tried to book one and was told I had to cancel the hotel 45 days before the cruise began. I was never told this. In fact, I was told the opposite. They said they would check with the Home Office and they said NO. Meanwhile we paid over $300 each for the hotel room. We had met a nice couple who had booked a private car through Oceania. They asked us to join them, but we would now need a van to accommodate all the luggage. We paid $200 each for this 4 hour excursion in Capetown. The excursion desk said it would be easier for them if we would pay the couple we met directly and they would charge them the full price. This is what we did. SIXTH: The ship had been remodeled, but the bathrooms were not. All they did in our stateroom was caulk over the mildew. After a few showers, the caulking started to drop off. The drain in the bathroom constantly smelled. They said they tried to do something, but it did not work. On a thirty day cruise this is unacceptable. OVERALL my experience on Oceania's Nautica was not worth the expense of what is suppose to be an upscale cruise line. Read Less
5 Helpful Votes
Sail Date: August 2014
We were traveling a two mature couples who have taken twelve cruises in the last 10 or so years. We booked with Oceania because we were told they had wonderful food and great service but were a little less expensive than Seabourn. As it ... Read More
We were traveling a two mature couples who have taken twelve cruises in the last 10 or so years. We booked with Oceania because we were told they had wonderful food and great service but were a little less expensive than Seabourn. As it turned out it wasn't any less expensive. I am writing this review without comparing it to our other experiences but based on what I would expect at a reasonably good hotel or restaurant. Everyday in your Currents they give you a menu for the next days dining. So all day you think about what you're going to have for dinner, then you get to the Grand Dining room and it turns out they put the wrong menu in the newsletter. This happened more than once! More often than not the food was luke warm to cool when it arrived at the table. Lunch or Dinner in the Terrace Café was like eating in a cafeteria and the food wasn't very good except for the soups. The scrambled eggs were awful! One night when everyone was to come to the show before dinner they only had one bartender for 400 people. The waiters and bartenders were pleasant but under staffed in general. We had purchased the unlimited drink package because we didn't want to deal with signing tickets all the time. In Toscana we offered our cards to the wine steward as soon as we ordered a glass of wine and she said she didn't need them but then It was a issue and she was rude at the end of the meal because she had accounted for our wine in the wrong way. It was our traveling companions 40th anniversary which our travel agent had noted on the reservation and nothing was done for it until we were so disappointed when they didn't have lamb (the menu in the Currents listed lamb as an entrée) the night we were celebrating. The waiter brought out a cake and a couple of them sang. Our ports of call were wonderful and the tours were very good and well run. All of the guides were pleasant, easy to understand and informative. The entertainment was nice but not memorable. We didn't do any spa services because you can't book prior to boarding the ship. Possibly you can if you are in a very expensive cabin. On this ship I truly did feel like there was a "class" system". We opted to take a taxi to our hotel in Stockholm instead of using the ships expensive transportation. It was obvious that a lot of us chose that option, there were hundreds of us in a confusing snaking line waiting for a taxi. Instead of telling us we could leave anytime before 9:00 they had everyone who was taking a taxi leave at the same time. Lots of unhappy people! In summary the ports were wonderful, but the four of us won't be cruising with Oceania again, we're going back to Viking, Holland American and Seabourn.   Read Less
4 Helpful Votes
Sail Date: July 2014
After many cruises with Oceania, this cruise was a large disappointment. To summarize: This cruise being 20 days with 8 days at sea plus another day with port arrival at 4 pm, we were assured by Oceania there would be a bridge director on ... Read More
After many cruises with Oceania, this cruise was a large disappointment. To summarize: This cruise being 20 days with 8 days at sea plus another day with port arrival at 4 pm, we were assured by Oceania there would be a bridge director on board, with instruction and duplicate play. It turned out they did not deliver on a firm promise. There were 30 to 40 irate bridge players on the ship the first day at sea. The food was generally good but not nearly up to what we experienced on Oceania before. Wait staff was inexperienced and untrained to the point of being comical at times. The cruise director was either fired or quit shortly after sailing off, so about half the cruise there was no cruise director. The lectures were not at all related to the itinerary. Shore excursion were terribly overpriced. After over 20 odd cruises, I have never been on a cruise where there were so many disgruntled passengers.   Read Less
2 Helpful Votes
Sail Date: July 2013
Good points: * Boarding went smoothly except for malfunctioning credit card machine which required us to make extra trip to reception to resolve * Love the ability ship has to store half finished wine bottle for later use when dining * ... Read More
Good points: * Boarding went smoothly except for malfunctioning credit card machine which required us to make extra trip to reception to resolve * Love the ability ship has to store half finished wine bottle for later use when dining * Staff was efficient and mostly friendly * Stateroom was nice * Excursion guides were all good and professional * cabin staff was very efficient and kept room in great shape * plentiful ice cream but could have had more flavor Problems: * Bathroom was a joke, so small that you had to sit partially side-ways on toilet, no cup holder so Glass was free to fall into toilet * I expected food to be very good but four of eight main courses were overcooked, much of it was not adequately seasoned (I thought I had taste bud problem until I ate some food on-shore), had to spit out some very bad smoked salmon, buffet was badly laid out so that you were constantly bumping into people, * Worst issue were excursions: they were overcrowded and cattle calls, it was obvious they were pushing the max passengers to each venue in one case putting multiple bus loads into a small museum making it almost impassable * I found staff efficient and mostly attentive but two dinners took over two hours as we were ignored for long periods * About 2/3 of staff smiled as they worked but about 1/3 while working well were obviously not happy to be there (this is a management problem not the crew's fault) * out of space but could go on. Previous cruises: Paul Gauguin, Windstar (3), Skorpios (small ships in southern Chile) Read Less
2 Helpful Votes
Sail Date: May 2013
Last June my family and I took the Oceana Nautica from Lisbon to South Hampton. I think we could sum up the whole shipboard experience in one word: Disappointing. The prior year we took Silverseas from Athens to Rome and had such a ... Read More
Last June my family and I took the Oceana Nautica from Lisbon to South Hampton. I think we could sum up the whole shipboard experience in one word: Disappointing. The prior year we took Silverseas from Athens to Rome and had such a wonderful experience on a smaller ship that we were hoping to have a similar experience with Oceania. Unfortunately, the similarities between the two often compared cruise lines ended at the size of their ships. While this is a review of the Oceanic ship Nautica, it's hard not to compare it with our Silverseas experience. The Ship: The overall condition of the Nautica was tired and worn. The cabin was poorly laid out compared to our Silverseas cabin (same class of cabin). The hallways looked like they needed new carpet and reminded me of a cheap hotel every time we went to our cabin. The rest of the ship was ok though the pool deck furniture was weathered and well past its prime. The Food: The specialty restaurants were over-rated, though nearly impossible to book undoubtedly because, as we quickly discovered, the other two dining options: Main Dining Room and Buffet were respectively mediocre and bad. To make matters worse, they put the more surly crew members at the buffet line to plop the overcooked, flavor challenged food on your plate. As you carried your plate away you were left with the feeling that you had somehow been through this before and then you remember oh yeah, my high school cafeteria. The dining on the Nautica was more like what I would expect on a Carnival cruise. To summarize, I would say that Silverseas stood head and shoulders above Oceania in every aspect of the cruise  Condition of the ship, cleanliness and food. I personally would not waste my money on Oceana again!   Read Less
Nautica Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 5.0 4.3
Entertainment 3.0 3.3
Public Rooms 5.0 4.4
Fitness Recreation 5.0 3.8
Family 2.0 3.8
Shore Excursion 4.0 3.0
Enrichment 5.0 3.5
Service 4.0 4.5
Value For Money 5.0 3.5
Rates 5.0 3.9

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