5 Helpful Votes
Sail Date: March 2016
Difficult weather conditions were compounded by Nautica Purser staff struggling to efficiently deal with immigration requirements and made for a chaotic cruise. It is as if Oceania did not cruise to these ports (in China, Korea and Japan) ... Read More
Difficult weather conditions were compounded by Nautica Purser staff struggling to efficiently deal with immigration requirements and made for a chaotic cruise. It is as if Oceania did not cruise to these ports (in China, Korea and Japan) several times each year! Many hours were required to process all passengers before they could disembark. Plus the fact that if you have not bought an Oceania tour, you are sent to the end of the line and treated almost as a "second-class" citizen. A bit of planning and process would no doubt have helped. Added to all this is Oceania unfortunate practice of having to speak to "Head Office" to make any decisions that would be best made locally (this is assuming that ship staff is customer-centric which is not always the case). Food was very good. Some "appellation" somewhat suspect however. The Surf & Turf in Polo was a disgrace. Dining room staff was in the most part excellent. Thanks in particular to Ludmilla and Maria. Stateroom was kept in good shape. Thanks to Jemillie. Excellent Cruise Director (Nolan) without a doubt helped focus the ship staff on passenger needs. Read Less
11 Helpful Votes
Sail Date: March 2016
We did the Beijing to Hong Kong cruise. Absolute chaos at the start when our ship could not dock in Tianjin and some 600 passengers had arrived at the port. There was no one from the shipping company or the port authority who could tell us ... Read More
We did the Beijing to Hong Kong cruise. Absolute chaos at the start when our ship could not dock in Tianjin and some 600 passengers had arrived at the port. There was no one from the shipping company or the port authority who could tell us what was going on. Had we been able to have some communication explaining that fog had delayed the docking of the vessel and we would board the following morning it would have made the situation much better. Food on board was excellent, the wait staff were outstanding and nothing was too much bother, As we were in cooler climes we were confined to indoors, with the exception of one sunny morning. Do not travel on this cruise ship if you are looking for great entertainment. Singers and dancers number four, the magician and the comedian we had were sub-standard. We chose a cabin without balcony as we knew that we would not be able to sit outside because of the cooler weather. Our cabin, although small had adequate storage for all our belongings. Cabins were clean and no shortage of towels. With two days before disembarkation my wife had a persistent cough. She went to the medical facility saw the nurse and doctor. In the opinion of two doctor friends of ours on board she was over-serviced, with totally unnecessary tests and unnecessary medication. In fact some of the medication was contra-indicated for her diabetes. Total cost USD$1781. We felt ripped off. Read Less
16 Helpful Votes
Sail Date: March 2016
We are new to Oceania and had booked what we considered to be a great N. Asia port programme. In the end so much of it just didn't happen. I guess they tried hard to overcome the problems that beset this cruise but the first ... Read More
We are new to Oceania and had booked what we considered to be a great N. Asia port programme. In the end so much of it just didn't happen. I guess they tried hard to overcome the problems that beset this cruise but the first requirement in crisis management should always be talk to and listen to your customers. For a large part of this cruise that just didn't seem to happen! We arrived at the Tianjin terminal about noon to be greeted by NO SHIP and the request to drop our luggage, except carry ons, for loading when it did berth. after about an hour we were loaded onto a bus and ferried to the Sheraton Hotel, supposedly for a meal. Herded into the conference room and supplied with a sandwich in a plastic bag and a bottle of water. That's when the information service started. A white board with "Next Update at 3pm" appeared. This became the subject of some humour or frustration as the only thing that changed was that the 3pm was changed progressively to 4 then 5 then 6. Information overload. Meanwhile the whisper went round that the ship was off the port which had been closed by fog. The grapevine as usual was more informative than the whiteboard. Eventually around 6pm a group of us were herded onto another bus where we sat for about an hour waiting for something to happen. We were told then that we would be transferred to the Hilton for dinner and accommodation. Hilarious trip with the bus drivers getting lost, having to stop and work out if we were going to fit under overpasses and other adventures. Arrived at the Hilton to be greeted by a superb suite, a rather good Chinese banquet meal, a comfortable night and a very good breakfast. At last the logistics clicked but we still didn't really have any info on when we would board, and in fact had to suffer another hour sitting in a bus waiting before we were at last transferred to the ship about 3pm. Not a great start. Captain opened the bar as some sort of recompense. Generously timed to coincide with happy hour and most passengers had a drinks package anyway. Sailed for Seoul where we had our first experience with the mixed quality of the Oceania tour offering. Not good. While we enjoyed the On your own part of "Seoul on your own" being earbashed by a misogynistic loud mouthed guide both ways was not a good experience. Certainly not at Oceania tour prices. Back aboard we were told that because Kim Jong Il was chucking missiles around and the US and Korean forces were engaged in war games we would stay in port for the night and miss the scheduled stop at Cheju for safety reasons. Not sure of the risk assessment that says sitting in the strategic Incheon harbour within artillery and short range missile distance of Kim's army was the safer option. Oh well on to Hiroshima, what could possibly go wrong? Not sure of the reason but the Japanese immigration people went through the full passport face to face and copying procedure. 2hours of shore time lost and a lot of queuing and congestion. With the passengers becoming increasingly frustrated with the problems there was some breakdown in civility. Hiroshima was a good experience as was Kobe. Shimizu was a delight. We were blessed with a clear day and fresh snow on Mt Fuji, an awesome sight. Tokyo was marred by a very wet day on arrival but the tour was good even if it did rate with the Ginza shops for price inflation. The second day was fine and very enjoyable wandering round the markets and the upscale Ginza Department stores. Between the time we booked and sailing our scheduled time in Shanghai had been cut from 2 days to 2 half days. The dreaded fog/smog combination was about to cut this further as the port was closed on arrival. At last a stroke of decisive genius. The decision was made to extend our stay to 2 full days and drop Xiamen as it was fogged in as well. What can you say about Shanghai. You just have to see it to believe it. The skyline, the lights, the river traffic and the hustle a bustle of the huge diversified population are amazing. Ride a Sampan in the Water Village or experience 431kmh on the Maglev. Walk the historic Bund or wonder at the Pudong high rise towers. Another sea day then Hong Kong for a day before disembarking. There is an old Chinese curse which says "May you live in interesting times" . This cruise was certainly full of interesting times. It will make for great dinner conversations but I'm not sure if Oceania will get too many compliments. Nautica is an R ship. Just the right size even if you do have to put the shower on rather than step into it. Clean and well decorated. Food was mostly excellent if a little over complicated. But I guess that's what many prefer. Service was good if a little over efficient. Sometimes it is good to savour a meal before the plate is whisked away. And when the saucer goas while you are still drinking your coffee it reaches a slightly crazy level. Entertainment and activities was patchy. The on board singers and dancers and Nolan the cruise director did a great job. The guest entertainment was either good or very bad. It is very noticeable that the cruise director is about the only regular contact between senior staff and passengers. Captain and officers just do not seem to circulate or converse. The big fail for Oceania is the high priced and poor quality shore excursion programme. The dearest, and the poorest quality we have ever experienced. If you are cruising Oceania don't book with them it is far cheaper and mostly better to make your own arrangements. Just to add insult to injury if you have a tour cancelled because you skip a port the refund is in US$ rather than the AUD$ we paid in costing another exchange loss Read Less
16 Helpful Votes
Sail Date: March 2016
Disorganised staff lost us three days of shore trips and no apology. Extremely dismissive attitude: 'don't worry you'll get your money back at the end. (In USD at a very poor rate). Money back is not the issue. A trip to ... Read More
Disorganised staff lost us three days of shore trips and no apology. Extremely dismissive attitude: 'don't worry you'll get your money back at the end. (In USD at a very poor rate). Money back is not the issue. A trip to the Great Wall, one of the prime reasons for going, was thrown away by the crew because of bad management A botched embarkation left all passengers stranded for over a day, being herded like cattle and given a stale sandwich and a bottle of water as lunch. Pushed from one place to another without explanation or apology. Dangerously sloppy disembarkation procedures left elderly and disabled passengers crammed into lobbies and stairwells. Entertainment was mediocre and less entertaining than TV talent shows. Food was good but drinks package was extortionate. We will never cruise with Oceania again. Many passengers parting shot was that they would be "Glad to be off this ship". Shame on you for wrapping this shoddy example of third rate service up as a six star product. Read Less
12 Helpful Votes
Sail Date: February 2016
Interesting Itinerary Hong Kong/Bangkok. Cabin on Deck 7 with Balcony. Small cabin compared to other Cruise lines we have been on. As you enter, Wardrobes on left , Bathroom on right. When W 'robe doors are open, light is obscured , ... Read More
Interesting Itinerary Hong Kong/Bangkok. Cabin on Deck 7 with Balcony. Small cabin compared to other Cruise lines we have been on. As you enter, Wardrobes on left , Bathroom on right. When W 'robe doors are open, light is obscured , therefore no light. Coming out of bathroom if your partner is at w 'robe you may knock him flying. We had to announce we were leaving B 'room to save having to dash to medical centre. Once you got past these two obstructions the Room was small but manageable. Food OK, sometimes tasteless. Entertainment with the resident singers was woeful, perhaps the fact that only one or two of the four could sing. Embarrassing . However the acts who joined throughout the cruise were excellent. Cruise Director who had no personality that I can't even remember his name. Had been with the company in this position and in Head Office for over 20 yrs SPEECHLESS . I mean words fail me. When he took Trivia he was the School Teacher and we the pupils . When he gave out the paper / pens and collected same at end of game . He counted them out and counted them in, if he was short he went on and on. Honestly you would have thought they were made of gold instead of cheap plastic. Come Singapore he was off on vacation and on came Noel Dean as replacement who was talented and great personality. Shore excursions much too expensive and not really very good. We went on at least one per port and were most disappointed in all bar one. Guides were again the worst we had encountered on our travels. However the cruise line are in the driving seat as we took this cruise because we wanted to visit the countries so they charge what they like. We also noted at no time did a member of Oceania staff accompany us on our excursions in case of emergency. We [and other people on tour ] had an incident which we had to sort out with guide ourselves. This should not have happened. Senior Staff well spot them. Announcements made and then later retracted. Really felt the passengers were a inconvenience. Overall Management and Staff require retraining. Ship requires modernisation, even though it was in a few yrs ago ,its still old fashioned, even allowing for the country house feel. Oceania , well what does it do right ? Itineraries, everyone agreed and commented we have to comprise with the rest. Read Less
2 Helpful Votes
Sail Date: February 2016
Before we left for our trip, we were notified at the last minute of a port change from Tianjin to Incheon, Korea. Thankfully, this did not affect our plans as we weren't flying home until Sunday, March 6th. After staying in Bangkok ... Read More
Before we left for our trip, we were notified at the last minute of a port change from Tianjin to Incheon, Korea. Thankfully, this did not affect our plans as we weren't flying home until Sunday, March 6th. After staying in Bangkok for a few days, we boarded the Nautica (Klong Tooey port) for our 3 week journey. The ship was nicely appointed but really small size -wise. My husband really was put off by the size (or lack of) of the bathrooms-way too small even for a small person. I found the ship to be kind of cozy. We are used to cruising on much larger ships. Our cabin was small but everything fit. We had to keep it neat and orderly in order to have any room to sit. We found the food to be pretty good after a few soso meals. It was nice not to dress formally for dinner and we really did enjoy the table sharing most evenings. It gave us a chance to meet some very interesting people. We were on the younger side (60's) of most of the passengers (70-80's). I was a bit disappointed that food wasn't available during certain hours other than room service. The specialty restaurants were very good though the lobster was overcooked most of the time we ordered it. The dining staff was very accommodating about bringing us a new dinner. The overall service all over the ship was pretty good. Our room steward/stewardess were excellent and very personable. I really didn't care about meeting the captain and his staff but they did NOT have a large presence on our cruise.The evening activities were mediocre at best-it really didn't matter to us. We were in bed by 9:30pm because we had early morning tours or watched movies in our room. Our tours were privately arranged through cruise critic-a better way to go. The ship tours were large groups, VERY expensive and not so great we were told. We did one evening tour in Hong Kong on a double decker bus wanting to see the light show and some of the sites of the city. It was horrible! The ship got many complaints about this and gave us half our money back in ship's credit 1 day before we had to get off. We gad to complain about it for several days before getting that refund. The fact that the staff on the ship had no authority to credit our account and had to email back to Miami for a supervisor to do so is ridiculous. What happened to great customer service/satisfaction? We had a bit of bad weather 2 different days creating havoc in our schedules-the port changed in Saigon because of high winds and we were changed to a port 1-1/2 hours away causing problems with our private tour start times. We were held a day outside Tianjin port due to dense fog really causing major problems for lots of passengers. Airline plans had to be rescheduled, hotels had to be gotten for all the new passengers who couldn't get aboard-a real snafu for Oceania. I must say, they were very accommodating in helping us call our hotels, tours etc., gave us free drinks, tried to make our extra night stay more pleasurable. All in all, it was a fabulous trip filled with different history and ways of life. We met interesting and nice people and had a trip of a lifetime. We got to see places we have only dreamed about seeing. We even booked another Oceania trip onboard-granted, it will be a bit shorter (12 days) and on a larger ship. Read Less
11 Helpful Votes
Sail Date: February 2016
Nautica is kept in very good nick, deck 7 concierge cabin small but manageable..just, crew well trained and cleverly rehearsed. Entertainment led by Skeggy man Nolan good. Food was really really on the button with the terrace cafe the ... Read More
Nautica is kept in very good nick, deck 7 concierge cabin small but manageable..just, crew well trained and cleverly rehearsed. Entertainment led by Skeggy man Nolan good. Food was really really on the button with the terrace cafe the real star.It was good to see the Exec Chefs front of house presence, a real example to Rafael and his team who hardly made an appearance let alone stop and talk to a guest. We only used Polo and the Italian once each ( both excellent) because despite having a concierge level cabin we could not get in, all in all concierge entitles you to didly squat. Martinis (and Head Barman Michael) was a joy to use every night. Social interaction with Ships Officers and cruise staff was at absolute zero, Oceania leaves all guest chat to their staff at the lowest level....we had more conversations with the guy on the staircase with the hoover, and waiters in the cafe, than we did with anyone above the rank of supervisor, although Nolan did say hello twice. I find this astonishing and a major weakness for such a well run ship. It would cost nothing to sort. The exception was the Ship's Doc, Dr Riedal and his star Nurse, they literally saved my life and to them I owe a very big thank you, and even the $7k medical bill was worth it. Tours in Cambodia were unbelievably poor as was the shopping and tea in Hong Kong, Ha Long bay was good and so was the trip out in Shanghai. Having anything 2nd rate on such a good ship really stands out and Oceania should can such behavior. Its been said before ....organise your own tours, its simple, better and half the price. Back of house onshore Oceania are really poor, late changes to the intin swapping overnight in Beijing for a day in the Kia port of Incheon meant we flew home at our expense from Shanghai, Oceania called it "force majore"....more a comms balls up at HQ. Embarkation (at Klon Kluey) and disembarkation were chalk and cheese, in Bangkok -we not Nautica crew organised getting onboard after being marooned in a hot humid quayside room for an eternity, (ship was not ready) and then 4 hours later had to collect our own cases as senior staff looked on. Getting off and the transfer and flight went like a dream. Read Less
3 Helpful Votes
Sail Date: January 2016
From boarding to departure each day was anticipated. When you are older and used to the delightful areas of the "R" Ships, it becomes a full twenty nights of relaxing sea adventure. The Nautica crew was there to provide me with ... Read More
From boarding to departure each day was anticipated. When you are older and used to the delightful areas of the "R" Ships, it becomes a full twenty nights of relaxing sea adventure. The Nautica crew was there to provide me with both concern and continual attempts to insure I had a pleasant voyage. I downgraded from my usual Veranda to an Ocean View Stateroom which proved to be adequate in every regard. It was the perfect size for one and the stewarts kept it clean and comfortable. The food (cuisine) at every meal was too tempting to describe. To select one entree was a challenge as each one looked more delicious than the next. I ate too much. Service was "overboard" (no pun intended) and the array of deserts was each day better or as good as the day before. To decide to be pampered in the Main Dining Room or select choices from the Ninth Deck Buffet was a daily decision. I sat back in my chair afterward with contentment and the perfect Latte. I made the trip alone but was always joined by passengers eager to make friends. Daily activities and the soft gentle comfort of the pool lounges provided constant enjoyment. Never was there a boring day. The Library had a good selection of fascinating reading material. The wrap around windows in the top floor Horizon Lounge provided a better view than the Officers Bridge and afternoon Tea Time had the three lovely violinists joined by the selection of tempting afternoon tidbits. Yes, the Nautica Cruise Ship was a well based decision as I had sailed previously on the Insignia. Both "R" Ships were a delightful rendition of a heavenly vacation. I look forward to my next enjoyable cruise with either Oceania or Azamara. Both cruise lines compete to provide their older group of passengers with a journey over the sea to be long remembered. Read Less
4 Helpful Votes
Sail Date: January 2016
First the good - cabin was nicely appointed and extremely comfortable. We booked last minute and had to take a deluxe ocean view cabin on deck 4. We were pleasantly surprised! It was quiet, conveniently located just below the coffee bar ... Read More
First the good - cabin was nicely appointed and extremely comfortable. We booked last minute and had to take a deluxe ocean view cabin on deck 4. We were pleasantly surprised! It was quiet, conveniently located just below the coffee bar which made it so easy to get my early morning cappuccino, dining room, nightly entertainment (walk one floor down when it was over and in our cabin in about 3 minutes while others waited for an elevator), and disembarking at ports. We won't bother to spend the extra money for veranda or above in the future as it just isn't necessary. Most people we met never even went out on their balconies -it was just too hot. Food was excellent!! We were on the ship for 20 days and never got tired of the food. While the specialty restaurants are impressive, the Grand Dining Room is really good too. The sandwiches at the poolside Waves Grill are not to be missed. Entertainment was surprisingly good -we liked that the nightly show didn't begin until 9:30 (giving us time to enjoy a leisurely dinner) and it was over at 10:15 -perfect timing for us!! Martinis and Horizons bars are great -easy to meet people (if you'd like) or just sit and enjoy a cocktail and some good music. The view from Horizons is spectacular and worth going to for Happy Hour (2 for 1) and watching the sunset. The not so good - shore excursions are WAY overpriced and fall short on what's promised -book your own private tours or just hire a taxi to take you around for 4 or 5 hrs. This can be done very easily and you can always find another couple willing to share the expense. We used Filipino Travel in Manila for a Tagatay Ridge and Intramuoros tour, Borneo Trekker for a city tour in Brunei, Ann Tours in Saigon, and BKK tours for Bangkok -all were very good. We didn't get to stop in Cambodia due to high winds and so didn't get to do the Don Bosco tour, but I've heard it's excellent as well. Other ports we either just took the shuttle (provided by the city, not Oceania) or hired a taxi with another couple, or did a hop on hop off bus (Singapore -their MRT serve is another good option). Note that there is heavy traffic in Manila, Saigon, and Bangkok, so you need to factor that in when planning your day. Destination Services desk was not very helpful with information on ports for independents (those not signed up for a ship's excursion). We got to some ports later than expected (12:00 instead of 9:00 in Saigon and Bangkok, which made it impossible to see all that we'd planned) with no explanation as to why. Shuttle schedules weren't available until last minute, and money exchange as listed in brochures was only available in Thailand. Some stops take USD but that information doesn't come to you until last minute also. Overall, we loved this cruise! Read Less
6 Helpful Votes
Sail Date: January 2016
This review is for the Nautica cruise to South East Asia departing from Hong Kong on 24 January 2016. Overall we had an absolutely fabulous cruise with a varied and interesting itinerary, the highlights being Ho Chi Minh (Saigon), ... Read More
This review is for the Nautica cruise to South East Asia departing from Hong Kong on 24 January 2016. Overall we had an absolutely fabulous cruise with a varied and interesting itinerary, the highlights being Ho Chi Minh (Saigon), Brunei and Singapore. We also took a privately arranged add on from Bangkok to Siem Reap for Angkor Wat which was the icing on the cake. Travelling on a smaller ship is a definite advantage over the bigger ships as we were able to navigate the Mekong Delta right in to the heart of Saigon this journey being a highlight in itself. The same was true for getting close to Bangkok at the end of the itinerary. We did not take any of the ships tours having pre arranged a number via Cruise Critic roll call, a couple on our own and a couple when we arrived in Port. It was our first cruise on Nautica having previously cruised on Marina. We love the country club ambience of Oceania, classy but not stuffy, and if anything it was better on Nautica being a smaller ship. The ship is well designed with lots of outdoor space and always easy to get a sun lounger, the staff DO remove towels/belongings if people reserve and then disappear. As with Marina a fantastic choice of restaurants, our favourite being the Grand Dining room for dinner even though there was often a wait for tables if you want to eat as a couple rather than join an open table, the way round this is to turn up with new found friends who you want to spend dinner with and usually this meant we were whisked straight through. The food was superb, I selected the Canyon Ranch menu whenever it was available which I found was always tasty, plentiful and suitably filling. We opted to take the drinks package which allows wine and beer with lunch and dinner, a big plus being that champagne, port and after dinner liqueurs are also included, if you drink c3-4 glasses per day (including a glass of champagne pre dinner in th Grand Dining room bar) the package represents excellent value as it includes the (extortionate!) 18% service charge. Entertainment was low key but we enjoyed some of the "shows", the onboard entertainment team were very good with guest artists joining and leaving the cruise as we went along. It was a shame that a lot of the other guests disappeared after the show finished (10.15pm!) there is music until nearly midnight and happy hour in Horizens from 10.30 until 11.30 each evening. Daytime activities were well organised and well attended and we met some lovely interesting people ranging in age from late forties to early eighties. Read Less
Nautica Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

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