Sail Date: November 2018
Enjoyed H.A.L some time ago and decided to join friends on this 12 night cruise around New Zealand and to Norfolk Island. Most of the cruise en counted bad weather for the time of yearn around New Zealand. Well we never got to land on ... Read More
Enjoyed H.A.L some time ago and decided to join friends on this 12 night cruise around New Zealand and to Norfolk Island. Most of the cruise en counted bad weather for the time of yearn around New Zealand. Well we never got to land on Norfolk Island , the swells too big, a shame but nothing you can do to change that. The ship has H.A.L. new E.X.C. ,we were not a fan of this as it cuts done the amount of entertainment on the ship. Staff told us this is the only ship in the fleet with EXC and it appeals to limited folk from what we heard from others. The ship had only 972 on board this cruise and as it takes 1250 , tender times were good for the most part. Entertainment was very limited and some sub standard.The Cruise Director seemed to do everything with no helpers. The ship is old , but staff excellent in all departments. Our first cabin 545 had so many noises (sounded like steel on steel in the outside wall) we could not sleep.We were moved to 555 , this also had unacceptable noise ! We were then shifted to 556 which was fine apart from the shower control. Dining Room and Buffet both had cheerful and excellent staff as was the cabin staff.. Not 5 star by any mean,s , not even a fridge in the cabin, however the ship is kept clean and tidy by the crew at all times (with a smile) Read Less
3 Helpful Votes
Sail Date: November 2018
We chose this cruise due to the itinerary and the supposed reputation of Holland America being a classy cruise line. It was to be a continuation of a seven night cruise that we took on the Paul Gauguin. We were looking forward to the ... Read More
We chose this cruise due to the itinerary and the supposed reputation of Holland America being a classy cruise line. It was to be a continuation of a seven night cruise that we took on the Paul Gauguin. We were looking forward to the stops at Rarotonga, Cook Islands - Alofi, Niue - Vava u, Tonga - Savusavu, Vanua Levi, Fiji - Suva, Viti Levu, Fiji - Dravuni, Fiji - Nuku alofa, Tonga. To set the stage for the tender rides to shore we need to say that prior to our cruise a woman was killed while getting on the tender at a stop. Of course like the military Holland America made a decision to screw all of it's passengers due to the actions of one unfortunate soul. They cancelled the first two stops stating the sea state was to high to go a shore. They must not have realized there were many passengers that had a great deal of experience with boating and knew that the sea state was not as bad as they were saying. Real big disappointment to all aboard. All of the remaining stops we did go ashore. Shore excursions were totally overpriced. We went ashore an picked up tours at far cheaper prices than Holland America offered. For a cruise line that is supposed to be classy Holland America made it far from that. Everytime you turned around they were trying to up sale you. From the over price bottled water and canned sodas in the state rooms, to the over priced additional restaurants, to the drastically overpriced cocktails and wine. Add to this the upscale jewelry stores which I very seldom saw passengers present. The casino that was almost as empty as the jewelry stores. Really do they really need to send out daily sales brochures trying to temp you with the 20% off sale which they raised the price on items 20% prior to the sale. It seems they could have used this space for more over priced restaurants or even heaven forbid a better stocked sundry store. Now let us talk about a dead ship. Even though we are 59 and 62 we seemed to have more life than the typical passenger that appeared to be above the age of 70 and no young 70s for sure. You would think that there would be South Pacific Island music playing all over the ship. You know to set the mood. But, no, Holland America plays elevator music when they play it at all. You would get more exciting music in a mortuary or morgue. Who knows maybe that is what the old folks really want. The musical entertainers actually play Tie a Yellow Ribbon Round the Old Oak tree, Really? The ship seemed to be in less than stealer condition. There was rust everywhere. The cover over the midship pool broke during the cruise and it didn't seem like the crew had the capability to fix it. The covers on the lifeboats seemed faded and strained. In fact on a couple of them they seemed to be torn or caved in. The tenders were filthy and unkempt. To think that the elderly passengers could have to use these boats in an emergency was disappointing and scary. The average crew member did a good job. Even when they were forced to sell things which they looked embarrassed and not comfortable doing. Our cabin steward was great. The dining room staff was great. Can't really say anything bad about the basic crew member on the Maasdam. The front desk personnel did a great job. There was a strange noise that kept happening in our first stateroom. We complained and they moved us to a new stateroom very quickly. Our stateroom was very clean and comfortable. We purchased the laundry service for the entire cruise. We felt it was a good value and the staff did a great job. The internet service was slow and expensive for what you received. We realize the signal has to travel many thousands of mile but really that slow? The food on the ship was good. However, no better than any other cruise ship we had been on. Holland America really needs to step it up to live up to a reputation that seems like it had gotten many years ago. Stop selling and make it a classy ship again or close the line down and save not only themselves but the passengers from a poor experience. Many folks that we had spoke to that had cruised Holland America in the passed said that this would be their last cruise on the line. Read Less
Sail Date: November 2018
This was the second part to our cruise. Only about 800 to 900 on this section. We kept the same cabin 574 Main Deck and the same great crew looking after cabin. The ship as usual was kept clean and tidy. Unfortunately the menu in the ... Read More
This was the second part to our cruise. Only about 800 to 900 on this section. We kept the same cabin 574 Main Deck and the same great crew looking after cabin. The ship as usual was kept clean and tidy. Unfortunately the menu in the dining room and up in Lido did not change except for thanks giving evening. One evening in the dining the Lamb shank was very good. We found the Library a very good place to past the time of day. The shops were nothing to write home about, there was one big jewellery shop with some expensive items. Easy enough to get around the ship, lifts were never overcrowded except after a show when everyone was trying to either other places on the ship or to their cabins. The Hamburger/hot Dog place on deck 11 was great for lunch thou personally I did not like all the stuff that was put on the Hot Dog, Hamburgers were great. while having your lunch on deck it was quite often hard to hear the captain talking over the speaker. This was the part of cruise were looking forward to as my wife had lived on Niue and I was to get the conducted tour, it was not to be as the captain advised it was to rough at the wharf to land. We also did not land at Rarotonga as it was to rough to get into the tenders. Vava U Tonga was great as we were able to meet up with the wife's son and delivery a case of items that they wanted. Arranging to get off the ship with the case was a hassle from the front desk staff but in the end we saw customs when they came aboard and got cleared by them. Savusavu was ok, but Suva has not changed since we were last there apart from more high rise building. Dravuni Island was the best place for snorkelling and swimming. Read Less
2 Helpful Votes
Sail Date: October 2018
We thought that we would get away to some sunshine and this was the first part of our 28 day cruising the Pacific visiting islands that one would not normally visit. We enjoyed the smaller ship which only had about 1200 people on board. ... Read More
We thought that we would get away to some sunshine and this was the first part of our 28 day cruising the Pacific visiting islands that one would not normally visit. We enjoyed the smaller ship which only had about 1200 people on board. Visiting islands via the ships tenders was an interesting experience. While the ship was of a mature age the crew and hotel staff kept in clean Our stateroom was 574 on the main deck slightly forward. We received an upgrade from the deck below. Our two cabin stewards kept the cabin clean and tidy. We asked for anytime dining in the dining room in the evening and was always able to be seated. Always asked if wanted to join others or be seated by ourselves. Personal option of the Dining room menu was sometimes good. Thanksgiving dinner good. Had Breakfast and lunch in the Lido and also dinner three or four times. Unfortunately food choices for dinner did not change except for the sweets. No dancing and the entertainment I would only give six out of ten. We did one shore excursion at Raiatea, Society Islands to visit a plantation and swim at a very nice island. We found that you had to use 8 US quarters in the washing machine and 4 quarters in the dryer. Shops on the Maasdam were nothing to write home about, big jewellery shop, If you where looking for pearls. Though you could find cheaper pearls in the island markets. Back at Papeete we received a in transit pass to get off the ship as we were on the second part of the cruise. Would I cruise with Holland America again, would depend on the itinerary but I did like the smaller ship. Read Less
3 Helpful Votes
Sail Date: October 2018
The cruise was chosen for the itinerary - a journey around some of the islands of French Polynesia - not because we specifically wanted to travel with Holland America. What we liked: - islands did not disappoint, itinerary was good ... Read More
The cruise was chosen for the itinerary - a journey around some of the islands of French Polynesia - not because we specifically wanted to travel with Holland America. What we liked: - islands did not disappoint, itinerary was good (one island was missed due to swells) - ship not crowded (around 1,200 people) - passengers well behaved (the cruise was heavily biased towards the over 60 crowd, which included us) - staff generally friendly and polite - cabin accomodation clean and comfortable What we didn't care for: - cruise expensive, we were prepared to pay but did not feel it offered 'value-for-money' - cabin lacked the space and amenities associated with a suite in other cruise lines - food in Lido buffet repetitive; more choice of cuisine urgently needed - shore excursions were conducted by outside companies (zodiacs not yet operating), ship just added a booking premium - encountered a number of staff with very limited English language capability (they should be offered lessons at the company's expense) - enterainment options could be improved eg onboard cinema - shops limited eg area dominated by an overly-large jewelry retailer Overall, an interesting experience but we would probably not sail with this line again. Read Less
1 Helpful Vote
Sail Date: October 2018
PREFACE - This was our 34th cruise, 5th time cruising Tahiti. Ship was a bit older than our other cruise ships and it showed. Lots of wear and tear, rust everywhere. CABIN #058 - Cabin a/c never worked correctly, cabin never cooler ... Read More
PREFACE - This was our 34th cruise, 5th time cruising Tahiti. Ship was a bit older than our other cruise ships and it showed. Lots of wear and tear, rust everywhere. CABIN #058 - Cabin a/c never worked correctly, cabin never cooler than 75 and cabin had seen better days appearance wise. Rugs somewhat dirty, paint worn, veranda furniture well used. We cruised with Oceania, the Marina twice and Windstar twice. Both ships were well maintained. Cabin steward Daha was great, one of the best ever. DINING - The main dining room was ok, not great but just ok. Thought food portions were on the small side, average presentation. Don't order the shrimp cocktail, ordered it twice, shrimp has been frozen prior to serving and they were soggy and tasteless. Oh, here's something. NO BANANAS!! Never saw one the entire cruise. Was told by manager that the bananas were not up to HAL standards. You mean that in this tropical paradise HAL could not find bananas! Every port we stopped at had local vendors with them and they were delicious. A few things that bothered us was at the buffet. No self-serve iced tea or juice, no working ice machine. Watched this happen a lot, you know, people handling fruit, bread items, etc. than replacing them. Also saw other unsanitary things like wiping the tables with the same rag over and over again after rinsing out the rag in a bucket of something. Servers rubbing their nose, coughing, etc. Just didn't want to be watching what the staff was doing before eating. Twice had to wait almost 30 mintues for a hamburger, I timed it, at the Wave In burger stand by the pool. All and all, food just a little above Golden Corral .Ate at the Pinnacle one night. Better than the buffet, a little better than the main restaurant. Service was great at both the Pinnacle and our main dining table. One thing about the food, there is not one dinner that we felt was outstanding, just average. ENTERTAINMENT AND ACTIVITES This one is easy. Worst comedian ever, really didn't care for the other group, can't remember their names, something like the Best Boys. That was it for the acts. 14 days of not having to rush thru dinner to make a show. Now for the casino. My honey killed them on the slot machines, cleared almost $900.00 while playing them everyday. Was surprised that the machines were available even while we where in port. Never saw that before. Small set of table games. One crap table, never saw anyone playing there, one roulette wheel with spotty play. Poker tables and blackjack. I like to play craps and blackjack. Never like to play alone at the crap table and as for the blackjack table first time I played there discovered that if you get blackjack it pays 6 to 5, not 2 to 1. So a $10 bet pays $12, not $15. Also, all the kings are removed from the deck. Anyone who knows how to play the game knows that cards worth 10 hurt the dealer so removing them tilts the game even further to the house. Every Texas hold'm tournament never was played do to lack of players. Oh, never saw a cocktail waitress, had to ask several times for someone to bring a drink. Won a little playing blackjack the first night, never played again. I had budgeted a bunch of money for both of us to gamble with during the cruise, took it all home. SERVICE - Service for the most part was great. Cabin steward, Daha was one of the best we have ever had. Main dining room staff, table #50, also did a great job. Wine steward was a little overworked, had too many guests but he did the best he could. Head waiter very attentive. Liked having the late dinner time, never felt there was a rush to get us out. Front desk very helpful as were the tour staff. PORTS AND EXCURSIONS - Since we have cruised here in the past we didn't take any but did buy a daily pass at a major hotel on Bora Bora. All in all, this cruise was booked because 14 days in Tahiti is not to be missed the price for our cabin was greatly reduced by HAL because of our prior casino play. Would we cruise on HAL in the future, only if they give us the discounted casino rate, but most likely not. Read Less
4 Helpful Votes
Sail Date: September 2018
I choose this cruise because I have always wanted to get to French Polynesia. It was a long way to get there, but with the faboulus speakers and cultural ambassadors onbord there was not a dull moment. Beeing on a 5 week cruise meant ... Read More
I choose this cruise because I have always wanted to get to French Polynesia. It was a long way to get there, but with the faboulus speakers and cultural ambassadors onbord there was not a dull moment. Beeing on a 5 week cruise meant that we got to know the passengers and crew member quite well. So many really nice people! Yes, the ship is old, and the toilettes and the aircondition are not in the best shape, but the crew sure was working hard to fiks everything for everybody. I was quite happy with my cabin. I thought I would miss having balcony, but actually I didn't miss it at all. I liked the ports, though most of HAL's excursions were very expensive. Going from Fort Lauderdale to Tahiti gave us a lot of very different cultures and sceneries. The food was quite ok, always a lot to choose from both in Lida and Rotterdam. This was my first cruise with HAL, and I am eager to go again. Read Less
2 Helpful Votes
Sail Date: September 2018
We chose this cruise because of the itinerary, but even though they showed being at Pitcairn Island all day, they claimed it was never meant to be a destination, only a sail by for 9 hours. It took only a short while to sail around it as ... Read More
We chose this cruise because of the itinerary, but even though they showed being at Pitcairn Island all day, they claimed it was never meant to be a destination, only a sail by for 9 hours. It took only a short while to sail around it as it is a very small island. The real problem with the cruise was the disrepair of the ship. It had just left dry dock, but many of the repairs were being carried out for almost the first month of the cruise. They had an additional 200+ maintenance crew on the ship, as per the permanent crew. The problems were many. We had to evacuate the cabin numerous times with severe headaches because of paint and solvent fumes being draw into the ventilation intakes for the ship. Also we had to have maintenance completely change the lock after they tried to just spray it with lubricant after it continually would not let you easily evacuate the cabin if the bolt lock was fastened. The toilet had to undergo major work when it would not flush properly, the shower leaked and then continued to drip even tough they had signs around to please limit water consumption. They finally repaired it. The first 24 hours abroad our cabin and many surrounding cabins did not have hot water. The smell of raw sewage was very strong on deck 6 on the walking deck from mid ship to the bow on the starboard side for the first few weeks of the cruise, and it permeated inside to the atrium and some cabins. We saw what appeared to be raw sewage on the deck in that area and also on deck 12. Food service, cabin stewards were overall good to superior, but they almost always are with any cruise line. Prices for Holland America shore excursions were very inflated, more than normal and 3 to 5 times more expensive than ones you could obtain on shore. With all of the problems of not even being able to use the cabin at times, Holland America corporate refused to work with us for fair compensation even though some of the crew voiced disagreement with their decision. When we had a problem with a toilet on a Royal Caribbean ship for a few days on a 15 day cruise, they immediately offered 50% refund of fare which was more than fair. Thus we have cruised on Royal Caribbean since the incident. After Holland decided not to treat us fairly, our first cruise with them will most likely be our last. We heard from quite a few 4 and 5 star mariners with Holland America that they were cutting back on benefits, that the quality was going down from what they previously experienced, and that the line was no longer meeting their expectations as it previously had done. Read Less
6 Helpful Votes
Sail Date: August 2018
Experiencing a smaller ship for the first time proved to be advantageous.More space,more intimate venues, and interacting regularly with the same guests proved to be a plus. Was especially impressed on this Holland Cruise -unlike all ... Read More
Experiencing a smaller ship for the first time proved to be advantageous.More space,more intimate venues, and interacting regularly with the same guests proved to be a plus. Was especially impressed on this Holland Cruise -unlike all ships of any cruiseline that I have been a guest by THE Interaction of the Officers and Captain with the guests.This innovative feature on this ship propelled by the Hotel Manager gave a wonderful atmosphere on the sailing. The Captain Arna Jutten eating in the buffet, the Officers mingling in the bars and public areas,the Hotel Manger Florin Dragomir and Cellar Master Zoltan Fodor frequently visible in public areas gave this voyage a welcomed transparency. The entertainment was fabulous with the onboard troupe of singers and dancers absolutely memorable.The ports were beautiful combining the wonders of Eastern Canada, Quebec and the Maritime Provinces with the beautiful US ports of the eastern seaboard. The ship itself even though it was older and going into dry dock in Ft. Lauderdale was so well maintained and clean.The service was always performed by the crew in the most pleasing and friendly manner. Read Less
9 Helpful Votes
Sail Date: August 2018
I booked this cruise because it was the most convenient time of the year to travel being from Florida and taking into consideration the hurricane season. I was not told that this ship was very old, and did not have modern conveniences, ... Read More
I booked this cruise because it was the most convenient time of the year to travel being from Florida and taking into consideration the hurricane season. I was not told that this ship was very old, and did not have modern conveniences, such as multiple outlets for electronic devices or updated WIFI or even digital television! I paid additional to have access to the Lanai area, told it was a deck style area outside my sliding glass doors to sit outside my cabin. Instead I got a communal area outside my cabin, that was constantly under construction by the crew with hammering and banging that began at 6:30 AM! The ship was under construction everywhere! The entertainment was old fashioned, shows with songs from years past and there was very little in the way of activities. The one activity I tried, a tour of the kitchen was poorly organized and there were too many people. on deck. The food quality was poor especially in the Lido buffet area. The shore tours were expensive and boring and the ports were repetitive and boring too. I would not recommend this ship or this tour. Read Less
Maasdam Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 4.0
Entertainment 3.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.7
Enrichment 4.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.9
Rates 4.0 4.1

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