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30 Costa Magica Cruise Reviews

This trip made me quite disappointed. I want to tell you that this cruise customer service is really bad. Here's how they provide services. On the second night, there may be a lot of waves outside. We felt very uncomfortable all ... Read More
This trip made me quite disappointed. I want to tell you that this cruise customer service is really bad. Here's how they provide services. On the second night, there may be a lot of waves outside. We felt very uncomfortable all night. My wife spit a few times because of this. Then we went to the customer service to request a change of cabin. The customer service didn't even look at it, and told me that there was no cabin. Just give us a few halo pills, and I didn't talk to me about some concerns. I don’t feel a little warm and helpful. Then there is the food on the cruise, and the buffet over there is the same every day. Breakfast, lunch, and dinner are all kinds of dishes. Another restaurant has a waiter to greet you, but the quality of the food is really bad. Those seafood are not fresh. The last is to take a short trip on a cruise with short trips in different languages, such as French, Spanish, English, and Italian. Each language has a different price, but in the end there may be two people in the same bus. Why do you have different prices? Not all the same person is explaining? I think this thing is very problematic. When it comes to the point, in fact, they have a itinerary every day. My Barcelona schedule didn’t write when to gather and set off. A few days ago, it was only 9 o'clock, but it was just 8 o'clock. Because the itinerary was not written, we missed it and we wasted money. The worst thing is the staff in their travel agency. The tourists missed the bus and told us with a disdainful attitude. This is our problem, we have to find out. This attitude makes me feel very uncomfortable. An attitude of despising people. Those staff will not help you how to solve it. So I said that this cruise ship is really bad. PLEASE DONT WASTE MONEY!!!! Read Less
Sail Date November 2019
I love cruising and have been on many before. My partner however had never been. We thought a Costa short break would be a great way to introduce him. I’ve travelled on Costa before so I knew it wouldn’t be the same standard as Royal ... Read More
I love cruising and have been on many before. My partner however had never been. We thought a Costa short break would be a great way to introduce him. I’ve travelled on Costa before so I knew it wouldn’t be the same standard as Royal Caribbean or Princess but we are so disappointed with Costa after this trip that I will never cruise with them again. The apathy of the staff and customer service representatives are the most disappointing elements. We decided to get a suite which came with some nice perks like a free pass to the spa, a drinks package, personal butler, and free access to the club restaurant. Most of these things were not worth the ticket price. The room was great and always clean - we really cannot complain about the quality of the rooms, they are dated but comfortable. This is true for the entire ship really- everything looks like it was designed in the 90s but is still clean and functional. However this is not enough to make me consider cruising with them again. Our main complaints surround their customer service. 1) before we left for the cruise we called up to find out the itinerary- with most cruise lines they give these to you in advance so you know dress codes and arrival times for the ports. We never received this so I called Costa (I massively regret not emailing now). They told me we arrived in Barcelona at 8am and could disembark at 9am. We booked a tour of Sagrada Familia (not with Costa) for 12:30. Well it turns out that was incorrect and we didn’t arrive until 1300. We wasted 50€ on tickets that were unusable (we tried but failed to get in). We returned to the ship and spoke to the hospitality desk. They told me I was too vague and they couldn’t do anything. Despite phone records proving I made a call to them they decided I was wrong and simply misunderstood what I was told. No compensation given. 2) when playing in the casino one evening we won 180€ playing poker. We cashed out on our Costa card and left for our cabin, we were pleased and thought hey this compensates a bit for the missing 50€ from earlier. Unsure of how the casino works we just assumed this credit would be applied to our final bill but we didn’t receive the final bill until the morning of disembarking. Highly unusual for a ship as it give the customer no time to register any issues with their final bill. This is when we realised that we needed to get the cash from the casino directly. Again we went to hospitality who said no problem it will open at 9and we can get the money then. We waited for 45 minutes and no one came. They kept saying just wait someone is on their way but if we stayed any longer we would have missed our flight so we had to leave. We instantly contacted Costa and asked to be compensated and we were told too bad. This left us 230€ in the hole with the two issues combined. It’s interesting that they have no problem charging the room for the casino but have big issues crediting the room. Other issues we encountered: Using the spa - they fail to tell you that you can only use your free access to the spa when in port. We came back early from Marseille to use the spa and the entire time we were there they had tours going through the spa. I was changing in the change room and had a constant stream of new passengers taking a tour of the facilities. I found this very humiliating and uncomfortable- not the relaxing experience I was hoping to have. The club restaurant - you get the same food as the main dining hall. We saw no difference except we didn’t have a set dining time and it was quieter. However with this also meant we missed out on some of the fun of the main dining hall and didn’t get the farewell celebration that the main restaurants got. The drinks package was great - no complaints on this end. Definitely worth it to not have to worry about your drink bill. Our butler was polite but I’m not sure what he did. Definitely wasn’t worth the extra service charge we were charged for his apparent services. Anytime we spoke to someone we simply asked for on board credit - we would have happily spent this money on board or something towards future travel but every time Costa replied too bad and they hope it doesn’t affect our trust in Costa. Well it certainly has and I’m not sure I’ll ever be able to convince my partner to cruise again. If you decide to cruise with Costa get everything in writing and remember that this is a budget cruise. They couldn’t care less about your experience and are simply packing people on board to take as much as they can. We’ve been burnt by them and will avoid them forever. Read Less
Sail Date October 2019
I decided to cruise with Costa because they offer affordable trips to Scandinavia. Unfortunately, this was by far the worst cruise I have ever been on. The ship itself was in pretty good condition. The inside felt cheap but comfortable. ... Read More
I decided to cruise with Costa because they offer affordable trips to Scandinavia. Unfortunately, this was by far the worst cruise I have ever been on. The ship itself was in pretty good condition. The inside felt cheap but comfortable. The ship's layout was fairly confusing and they were constantly ripping up carpet all over due to a bad smell. The inside cabin's are small but comfortable, and the balcony cabins are quite a bit larger with a nice view. As far as dining is concerned, don't expect much out of any meal except for seated dinners, which were mediocre at best. The buffet dining experience was miserable because of overcrowding and disgusting food. The "snack bar" consisted of sad looking frozen hot dogs and hamburgers. The pizza was pretty good (when it was free). The worst part about the dining situation on the Costa Magica was how much extra money you had to spend to have a good experience. Water is the only beverage included in a regular ticket besides the four juice options at breakfast. Charging extra money for alcohol is understandable, but only offering water for a 1500 E ticket is ridiculous. Oh, and don't expect a "late night snack" unless you want to fork over another 15 E after the buffet is closed. The first few nights of on-board shows were some of the saddest I have ever seen. The shows at the end of the week were enjoyable, but not enough to make up for the nightmarish first three nights. The service was consistently poor. Do not expect to be greeted as a guest, but rather as an annoyance. The waiters were not attentive, the service staff was rude, and the security staff have stares that make you want to be on a different planet. The only good service was the maid service. Read Less
Sail Date July 2019
This whole cruise experience was awful in so many ways. 1. Cleanliness: In the hallway outside our cabin it constantly smelled like sewage. Our toilet malfunctioned several times, threatening to overflow into the bathroom floor. ... Read More
This whole cruise experience was awful in so many ways. 1. Cleanliness: In the hallway outside our cabin it constantly smelled like sewage. Our toilet malfunctioned several times, threatening to overflow into the bathroom floor. The white towels and bath mat had coin-size brown stains on them. Carpets are filthy and stained, dining linen does not appear to be changed, and we encountered crusty dirty plates, bowls and cutlery in the “clean” stacks at the buffet more than once. The whole ship is peeling at the edges and needs a refresh. 2. Staff: Our cabin steward was lovely but beyond that, the chances of finding any remotely pleasant staff were bleak. Bar staff were rude. Harried customer service desk staff were openly disinterested in helping anyone. Our dining room server seemed depressed. 3. Food: They were constantly out of so many things, including their advertised “special” beers and wines. We were served frozen entrees for dinner that seemed to have been barely microwaved. The coffee station was never open on time in the morning, although staff were going behind the ropes and helping themselves. The one day we ate the sit-down breakfast, we waited 30 minutes to order before we gave up and just had the specialty buffet breakfast in the same room. There was something so bad in what I ate there that I went back to the cabin and threw up immediately (into the toilet that was constantly backing up). The lack of proper food service hygiene and failure to manage the chaos at the buffet created by lack of lines, direction, etc was appalling. 4. Cash Grabs: They up-sell EVERYTHING ... there are an incredible number of non-included food items like the late night pizza and burger bar, room service, or coffee outside of breakfast times. The internet is overpriced and incredibly slow - don’t bother. 5. “Mandatory” Gratuities: We tried to settle our cash account on the second last day and were told it was “impossible” except at the wildly inconvenient time of 6:30 am on the last day. At that time, we lined up for half an hour before being sent around to 4 different places because we had requested the gratuities be removed due to our less than acceptable cruise experience. Everywhere we went we were told it was “impossible”. These “mandatory” gratuities of €10/day per person were not disclosed up front. They are not in the fine print on your booking, but are buried in a faint hyperlink in the terms (so if you printed it out you can’t even see it). The Costa manager refused to remove these charges and was quite aggressive/bullying towards us about it, although any other major cruise line will allow passengers to remove it given it’s not a legally enforceable charge. It seemed really slimy to bury the misleading “mandatory” charges info in a hyperlink and then claim we had agreed to it. Costa tries to get around the law by calling it a “hotel service charge”. Haha, right. Only they are not a hotel; they are a marine vessel. Be aware that your “gratuities” DO NOT go to staff, but into Costa’s coffers. It’s an offensive practice that’s bad for crew and customers alike. Costa, be better. Don’t try to avoid paying your corporate taxes, or to provide a fair living wage and benefits to employees with these kind of murky loopholes. If this is really mandatory and is really used to pay staff, then your company should have no problem being honest and transparent about it and include it as part of the initial cruise price right up front and in the open. This was my third Costa cruise. I enjoyed the first two. Clearly things have deteriorated significantly since Carnival took over and I will never cruise with Costa again. Read Less
Sail Date May 2019
Have just completed cruise with Costa from Stockholm to Russia back to Stockholm and then down to Italy. Total around 21 days. Ship was built in 2004. Although I suffered from food poisoning on the last night, Dining in Restaurants and ... Read More
Have just completed cruise with Costa from Stockholm to Russia back to Stockholm and then down to Italy. Total around 21 days. Ship was built in 2004. Although I suffered from food poisoning on the last night, Dining in Restaurants and Buffett was quite good. Accommodation although a bit dated was good and consider room quite comfortable with a good mattress. The waiters and room attendants were good.That is the good points. The pool area was quite acceptable. Now the bad points. My cabin was in the lower section of the ship and during normal cruising quite comfortable, however when the boat exceeded 21 knots, the noise was unbearable and the cabin actually was shaking. So take the upper decks if you intend to book this ship. On 3 normal nights I was unable to sleep!. This was mentioned to the wonderful staff!! on the Hospitality Desk and who really showed little interest which was normal practice. There is definitely no customer service in this particular section of the Boat along with the Excursion staff. I went on numerous excursions and whilst I accepted that they might have been a bit expensive I could not believe how incompetent they were. The Russian excursion was excellent. The excursions I booked to Tallin, Rouen, Lisbon and Marseilles failed miserably due to various factors like the tour guide was either disinterested, on medication or something other or showed little interest in our group. The Excursion to Rouen in particular was crazy. We had just 1 guide with more than 20 English and more 20 German passengers. No headphones were provided and the guide alternated between German and English, spoke too low, was disinterested and nobody could hear her. Just crazy. On the tour of Tallin , 5 passengers were left behind due to no fault of their own, just incompetence by the tour guide and forced to either take taxi's back to the boat or walk back. This was explained to the Excursions Staff with little interest. I was not refunded for my taxi fare!! Other problems experienced including the internet packages. Although this ship appears to take this cruise on numerous occasions the internet packages never worked or provided the service advertised. A rip off. Other little things that were charged for was, breakfast in cabin, ice cream/crepes, Ice Cream Trolley and water. Despite having a Drinks package I was unable to be provide with bottled water. Had to pay 3 Euro. Just crazy. I guess another downside was that Costa Magica was always docked the furthest from the town. Compulsory Hotel service charges were also a surprise which the Australians were not aware of until arriving on board. No mention of these charges by Touring Company in our Booking Contract. In Costa's Tour Values they state Clear and Transparent prices and no unpleasant surprises. The only trouble is that you are not aware until you arrive on the ship. As one Passenger mentioned, it is always a good idea when talking to Costa Staff to keep both hands in your pockets!. Despite written assurances that excursions etc would be paid at the end of the cruise, they were taken out on a daily basis. Another broken promise.! Many Australians experienced troubles with this cruise. I would never travel with these people again and that is felt by most people. If Costa do come to these waters, stay away. They are plenty of good Cruise company's better. Read Less
Sail Date August 2018
This was the worst cruise we have been on! 4hrs to board ship! no tea or coffee in dining room! compulsory gratuities 10euro pp per night!pay for shuttles to town! Never been compulsory on other cruises. No sweet wine with lunch/tea ... Read More
This was the worst cruise we have been on! 4hrs to board ship! no tea or coffee in dining room! compulsory gratuities 10euro pp per night!pay for shuttles to town! Never been compulsory on other cruises. No sweet wine with lunch/tea included in package.After 5days English Breakfast Teabags were like gold couldn't find them anywhere. The pushing,shoving yelling by the Italians was unbearable. Music on the back pool area was the same everyday with only 4 English songs played. Our tea seating was 8.45 with 3 lovely couples on our table served by wonderful waiters. The bistro areas were a challenge with people pushing in but the food was ok. The tour organisation was a shambles both waiting to leave and getting back with sometimes 5 buses arriving at the same time to board the ship. Didn't get on till after sailing time. One of our tours has a couple with mobility problems, we had to cut short our walking experience due to their incapability to keep up. They should not have been allowed to do the tour as it was all walking and we believe this person was air lifted for heart problems 4 days prior. Spent unbelievable amount of time in queues at the service desk, given wrong information, wrong name on replacement cabin card couldn't get off ship had to go back and replace it. Had to change cabins for re-positioning cruise, first room was deck above the dance floor absolute hell! music, yelling till 2pm. next room took 3 replacement cards for cabin card to work-had to go to service desk for each card.Cabin staff fantastic. Service desk is position near the piano area which made it almost impossible to hear and communicate with almost non English speaking staff. Our shore experiences made up for the ship experience. Read Less
Sail Date April 2018
I have read bad reviews about COSTA, but the destinations looked very appealing so I took my chances. Well, I should have listened to those reviews because other than the great port of calls, reasonable price of the cruise and the very ... Read More
I have read bad reviews about COSTA, but the destinations looked very appealing so I took my chances. Well, I should have listened to those reviews because other than the great port of calls, reasonable price of the cruise and the very entertaining shows by their in house singers and dancers, everything else was bad. There were 14 of us in 7 cabins, and most of us have the same sentiments-never will we take COSTA again! Let me list some of the reasons : 1.Embarkation procedure disorganized, took us 3 hours from arrival at terminal to boarding. And we arrived early ( 11 a.m.). 2.Food low quality & lacked variety , even the specialty restaurant Lobster & Grill ( extra charge of E25 per cover) had bad food - lobster clearly frozen & meat sticking to the shell, Key Lime Pie looked & tasted like the store bought variety. Total waste of money ! 3. Buffet opens only at 7 p.m., frustrating for those who want a quick meal before watching first show at 7:15 p.m. And after 9:30 p.m., there's nowhere to find food . 4. Shore excursions cancelled if not enough people ( this happened twice that I know of with the English ones, could have happened more). 5. Delayed arrival in port, threw a wrench on our tours with private operators. 6.Front desk personnel not very knowledgeable, speak to different people and you get different answers. We wanted to buy their airport transfer upon disembarkation in Amsterdam but no more space- so I asked how much is taxi and the answer was 25E. We took 3 taxis and paid between 70-85 E per taxi, what a nice surprise! 7. Never seen such an unhappy lot of ship personnel, I suspect they are overworked and very underpaid. Confirmed when we spoke with a number of people working there. 8. Cabins were clean, but very warm despite adjusting in the thermostat. 9.Bought a shuttle bus ride with them, trip scheduled for 9:15 a.m. but bus was delayed so we left port at 10 a.m.. And last shuttle back to port was at 12:30 instead of 12:45 so we had very little time for sightseeing. Felt short changed. 10. Pet peeve: shower curtain one inch shorter than it should me resulting in water spraying around. Why can't spend a little money to replace those and save passenger aggravation as well as a lot of work on the cabin cleaners? I usually write a review only when I'm happy with my experience, but this one is to warn others. Unless you're a first time cruiser or you don't mind being stressed, don't take COSTA ! Read Less
Sail Date May 2017
I was part of the group Croisière Chantante (7 cruises with other cruise-lines) who chose Costa because they proposed a cruise from Marseille to Tanger, Casablanca (2 days), Cadiz, Lisbonne, Valencia, Savona, Marseille. ... Read More
I was part of the group Croisière Chantante (7 cruises with other cruise-lines) who chose Costa because they proposed a cruise from Marseille to Tanger, Casablanca (2 days), Cadiz, Lisbonne, Valencia, Savona, Marseille. Dissatisfaction:- 1:- Ports of call changed:- Casablanca (only1 day); add Civitavecchia instead ! :- Valencia to Alicante :- Alicante to Valencia (last minute change on the way to Alicante due to bad weather at Alicante !!! (no wind, clear blue sky, sea as calm as a mill-pond). Quite a number of passengers did embark at Valencia however!! 2:- Ship; Decoration- kitsch more towards hideous! 3:- Dining; 'Hot' food never more than tepid whether in the dining room or the self service. Why should a notice announcing that meats should be well cooked in order to avoid bacteria and infection mean that they finish up tough enough to sole shoes? Breakfast mediocre to say the least. When there was some bacon (soggy and cold), the accompanying fried egg had to be ordered from a waiter (arriving 8 to 10 minutes later!!) The short afternoon tea break became non-existant in the port of Savona. When asked why, the reply was because this is Savona!!! That they had run out of tea, water, or whatever is a reason (though a badly managed one) but because this is Savona is not a reason! Only on insisting, and to the pleasure of many - tea suddenly became available on deck 9. It seems that embarking new unsuspecting passengers is more important than satisfying those who have already paid the excessive prices for water and drinks and are nearing the end of their cruise. 4:- Entertainment; Music inside or out, even in the theatre played at a deafening, resonating volume. The ship boasts of having 4 swimming pools. More honesty would be to call them water baths! On the only 'quiet' deck of the ship, the lounger-chairs were stacked and tied together ready for the night by early afternoon, too bad if a passenger fancied a quiet time in the sun! 5:- Shore excursions; Civitavecchia- Rome et ses trésors. With the guide's badly placed microphone not very effectif every time she turned her head, and especially in the crowds when it was difficult to keep within a short distance of her, the audio set was more of a nuisance than informative. The guide would also have been more appreciated had she collected our entrance tickets to the Vatican during our lunch break, rather than us having to waste visiting time standing around in the entrance room. I WOULD MOST DEFINITELY NEVER RECOMMEND A COSTA CRUISE TO ANYONE. Read Less
Sail Date June 2016
Oh goodness - where to begin. The ship was called the Costa Magica - but it SHOULD have been named the Costa MagiCANT. They just can't do anything - full stop. Let's go through this 'magical' experience one issue at ... Read More
Oh goodness - where to begin. The ship was called the Costa Magica - but it SHOULD have been named the Costa MagiCANT. They just can't do anything - full stop. Let's go through this 'magical' experience one issue at a time. SHIP: The ship is old, dated, dirty, and in need of a serious overhaul. And when I say serious, I mean SERIOUS. The decor is like something out of my grandmother's sitting room in the early 80's. Common area carpets were dirty and worn as was most of the seating in the common areas. Don't even get me started on the poolside areas. Deck chairs have seen better days. Most of the deck chairs were covered in soot. Yes - that's right - soot. No matter where you were on the ship, soot would get on to the deck chairs - especially those on the upper decks. They were covered in the stuff. So of course you needed more than one towel to make sure you didn't get soot on yourself when you sat on the deck chair. Now, most cruise lines don't have enough deck chairs for the amount of guests on the ship. That's always an issue even for the best lines in the world - so you can imagine what it was like for a cruise line of Costa standard - (read - no standard at all). Something Costa needs to work on is not allowing people to just put towels on deck chairs at 08:00 and then not return to the deck chair until 15:00. That really needs to be policed better. The decks were always full of rubbish (if I could post photos here I would). One of the toilet areas had a faecal smear on it which we reported on day 2 of the cruise. On day 11 - it was still there. We took photos to prove it. Just disgusting. CABIN: Equally dated, drab and in need of refurb. Old towels with holes in them, torn bedding, gaping tears in the balcony curtains. When we complained to our room attendant, all he did was cut the curtain at the point of the tear so the curtain was now 3-4 inches shorter from the side of the wall then it should have been. DINING: Oh heavens me - where to begin with dining. The buffet was a free-for-all. I've been on many many cruises before across a few different lines and I've never seen anything like this before. It reminded me of a trough at feeding time. Imagine queuing up at the pizza counter to get a slice or two of pizza for lunch, only to have one guy rock up, walk in front of the 40 odd people waiting in the queue, grab an ENTIRE tray of pizza (approx. 12-15 slices) and then leave. All under the watchful eye of the food and beverage manager and the assistant F&B mgr. All these two were good for was berating their staff in front of passengers. I saw the F&B manager berate a junior crew member one day because the costa emblem on his little hat wasn't quite at the right angle that he wanted it to be. What an absolute tosser he was. You don't treat people that way. I know - I used to work on cruise ships and if a manager had done that in front of passengers, HE would have to answer to the captain. It's just not done. Very poor behaviour. Dinner was even worse. When we booked we were given the option of an early or late seating. We were told that we could eat at either 18:00 or at 20:30 – so we chose the late seating as always. However when we arrived for our 20:30 seating it was actually an 20:45 seating and by the time we got our first course it was closer to 21:30. Let’s just say that when we finished with our meal it was pretty much midnight. The wait staff couldn’t be less excited to be there. I know – I get it – it’s a tough gig. Like I said, I worked on cruise ships. Always having to put a smile on your face and be jovial can take a lot out of you. But you’re in the hospitality industry – you need to be hospitable. I suspect most of the crew were nearing the end of some very long contracts – 9 or 12 months I believe – and I would imagine that’s why most of them were exhausted. Still – this wasn’t about that. The majority of the crew just had zero personality. We met one bar waitress who was hilarious and a true gem, one young man who worked in one of the shops (really funny guy & always jokey & smiley), one waiter in the wine bar, and one of the European hostesses. That was it. Those people were the only good crew out of the whole bunch. We had such bad experiences with the breakfast buffet that we decided to get breakfast in our cabin every day. This was a free service for us because we had the upgraded premium cabin package so we could do that. Boy oh boy did we ever take advantage of that!! However, even that they couldn’t get right. By about day 6 we started to affectionately refer to it as Breakfast Roulette. Not one single time did we get what we asked for – not once. We got most things that we checked off – but never did we get everything. I could understand if I was phoning down to order it and they just didn’t understand because of a language barrier, but I was ticking boxes on a form. That’s it. Box ticking. How can you get that wrong EVERY morning for about 8-10 mornings!! SERIOUSLY!!! Our dining experiences left much to be desired. Costa siphons the so-called ‘free’ water on board. They have water machines everywhere but most of them are either turned off or pour water out at a trickle. I’m serious when I say trickle. We took video of it because we knew no one would believe us. Costa want you to buy their bottles of water. Rubbish!! I paid for the ultimate drinks package and you wouldn’t believe it but it doesn’t include water!!!! Even though it says it does!! ENTERTAINMENT What entertainment??? If you speak fluent Italian – great – you’ll be fine. If you don’t, forget it because none of the shows (bar one – which was a musical) were in Italian. All of the activities on board – again in Italian. Even the port excursion seminars/talks – you guessed it – Italian. Oh and most of the announcements were in Italian only as well. It came down to me complaining one day about what the on-board announcement was and the front desk told me “nothing for you to worry about – it’s for the Italian guests only. It’s about the next port”. Oh – ok, so because I don’t speak Italian, you didn’t think I would need to know about the next port? Thanks Costa – that’s some fine logic that is. Every day they put out a diary of what’s happening the next day. This was so un-imaginative that we nicknamed it the “Diary el Board-o”. Yup – BOARING!!! Who the heck wants to do 2 hours of aerobics on the pool deck in the Med??? Seriously! I will go to the gym if I want to do that!! Don’t annoy everyone else around you by doing 2 hours of irritating techno aerobics poolside EVERY SINGLE DAY!! SERVICE See my comments on Dining. But just to add – our cabin attendant couldn’t be more of a robot. No personality, no communication, nothing. Not a thing. Most nights he even forgot to leave the diary in our room for the next day. And when he did remember, he left the wrong language one. So of course I had to go and collect one from the front desk. He never acknowledged us or said hello, good morning, thank you – nothing. Just couldn’t care less. PORTS/EXCURSIONS We didn’t do any of the paid excursions – we never do. We like to experience places on our own without being manoeuvred around like a herd of cattle. Having said that though – all of the ports were fab except one. Casablanca. That was horrible. We had this idea in our heads of what it would be like based on the film – a very romanticised view. We probably should have done an excursion here because the port that the ship docks in, is an active, 24hr shipping port. It’s not a cruise port. It’s a shipping port. Complete with cranes going 24 hrs a day – lots of dust, grime and dirt being kicked up around the ship, etc., etc. Why dock here as a cruise ship when there are so many other ports you can dock at in Morocco??? Oh wait, I know – because Costa a cheap that’s why!! Cheap cheap cheap!!! This was the worst place to do an overnight docking. Absolutely the worst. We should have figured it out when no other cruise ship was docked anywhere near us or overnight. Atrocious!! Never in my life would I ever use Costa again. Never. I wouldn’t recommend them even if they paid me to. Read Less
Sail Date August 2015
We had been on Costa ships several times in the past and enjoyed the style & quality. We had actually cruised on this ship (COSTA MAGICA) 2 times in the past. Unfortunately, our experience with the latest cruise was absolutely ... Read More
We had been on Costa ships several times in the past and enjoyed the style & quality. We had actually cruised on this ship (COSTA MAGICA) 2 times in the past. Unfortunately, our experience with the latest cruise was absolutely terrible. It was especially disappointing as the COSTA MAGICA was the first cruise ship my wife and I experienced about 6 years ago. The comments below are only the most noticeable of the issues, there are other smaller things that we have not mentioned (such as cruise itinerary, port quality etc). ARRIVAL At the departure terminal, things were quite chaotic, with no clear place for check in or anyone to help with the luggage. ROOM We were given a handicapped room, that was actually a single cabin that was converted into a double for this trip. We requested a cabin change, but understood that we would have to wait and see after the ship sailed. This is the last we heard from the customer service department. There was also a lot of mold in the shower. FOOD This was our biggest problem on the ship, for the reasons listed below, The food quality on many items was extremely low. We had dried-out fish, chicken that you could not cut, cold soup, dry bread, overcooked, dry spaghetti.  In addition, there were items that were actually dangerous (seafood soup that smelled like sewer water), Fish that was moldy Under and over cooked food (pasta, chicken, fish so dry that it could not be swallowed, steak fries that could not be cut, mashed potatoes that had lumps the size of quarters.   The buffet restaurant was only open for 2 nights of the cruise, but perhaps this was a blessing as the food selection was terrible....it looked like food from a charity hospital for the poor.  The lunch selection at the buffet was the same poor quality and exactly the same choice every day.  On one lunch service we asked for some salt, and the staff member we asked pointed to an adjacent occupied table and told us we could ask our fellow passengers for the salt. ENTERTAINMENT For the entire cruise, the only entertainment offering were the standard cruise dance company shows and a crew only show, There was no off ship, higher quality entertainment offered as on past Costa cruises. SHIPS AMENITIES The entire ship had a threadbare and rundown feel. The bed linens were torn & stained. CABIN ATTENDANTS The cabin service was much poorer that on previous sailings, with a much lower staff previous cruises. Anyway, the entire experience was a total shock for us. On all our other cruises we have been on (Costa, Royal Caribbean, Norwegian, Celebrity, Carnival, P & O, and the World of Resinensea), we always wanted to stay and extra couple of days. On this cruise, we were desperate to leave after 4 to 5 days on board. The food and entertainment on Costa have always been their main attraction. The ships amenities are fairly basic in modern cruising (NO movie theaters, ice-rinks, climbing walls, water parks, golf nets, tennis courts etc.). However, when people asked us about this cruise (mostly asking us if that is the company whose ship sank), we replied that although the ships amenities were fairly poor, the food & entertainment were First Class....boy were we wrong about that...... NOT a 4 star ship....in-fact I think that 2 and a half stars would be generous.   Read Less
Sail Date February 2015
Costa is a good cruise line if you want to spend a lot for very little. I had cruised on Carnival in the Caribbean and had expected a comparable level of quality. I was totally wrong. The food is akin to a high school cafeteria. It is also ... Read More
Costa is a good cruise line if you want to spend a lot for very little. I had cruised on Carnival in the Caribbean and had expected a comparable level of quality. I was totally wrong. The food is akin to a high school cafeteria. It is also available only at select times (unlike Carnival, when there is ample food available around the clock). The ship employees are barely friendly, and often not. The excursions were inferior and sometimes unavailable to English speakers. The English-speaking guides speak broken English which is hard to understand, and many did not have a command of their topics (or felt limited by their barely proficient English). Unlike Carnival, the ship employees are not eager to please. When I repeatedly requested a change in table, I was told it was impossible. That may have been the case, but their attitude was that I was asking for something unreasonable -- again, quite in contrast to my experience on Carnival. The food was not good and rarely varied from day-to-day. The meat was dry or tough. There were no "special foods" like shrimp or lobster. The desserts were plain and uninteresting. There were many other non-friendly customer elements: the slide is open only four hours per day. The pools close at 10 pm. There is one choice for dinner (no optional buffets as is the case on Carnival), unless you want to pay extra to eat at the pizza bar. The only bright spot was the rooms and overall condition of the ship, which was well-maintianed and attractive (though I could do without the nudity all over the walls, especially with kids along). I know that Carnival owns Costa, but this was not in evidence. I would discourage English-speakers from taking a Costa Cruise. And I can't imagine that the food quality could be pleasing even to Europeans. Read Less
Sail Date August 2014
we went on this cruise for our sons 21st birthday it was booked back in january 2014.i read quite a few of the reviews regarding the ship and type of holiday and although people are entitled to their opinion i thought some of the bad ... Read More
we went on this cruise for our sons 21st birthday it was booked back in january 2014.i read quite a few of the reviews regarding the ship and type of holiday and although people are entitled to their opinion i thought some of the bad reviews were a bit harsh, i was wrong the reviews were right, i know the ship is run by a italian company but did not realise so many foriegn people would be on it our group of 5 people were the the only english people.Apart from the theatre in the evening time any announcements were all done in foreign languages apart from maybe about 2 times,i can not fault the staff or the cabin room, we have been on other cruises and the cabin room was loads bigger (inside cabin aswell) the food was ok mainly italian catered for and i agree with one of the reviews the italians were the most ignorant people we have met and did not like queueing for food even when they could see the queue but were pushing in all the time at which point after about 2 days of putting up with this me and my husband no longer did and had quite a few arguments with said people and told them to get to the back of the queue and queue like the rest of us had to and they do understand english?????also on costa cruises you only get free water throughout the day and fresh orange juice in the morning(unless you purchase there drinks packages the cheapest being about £25.00 each per person per day hence we did not have this) of which your not suppose to but most of these people were filling up bottles hence holding up the people queueing for drinks,if they got seen they were told off but did this very crafitly ,the italians also gorged themselves on the food piling there plates with huge masses of food but then did not eat it all which was a great waste and taking this amount of food in the first place meant less for everyone else but they were not bothered about this.and as usual the old sunloungers debate people putting towels on sunbeds but not actually being any where near there sunbed and also people taking your stuff off your sunbed (we had only gone to the toilet) and came back to other people on our sunbeds tannoy annoucements were made but still not adhered to and other charges that you need to be warned about. everytime you order a drink there is a service charge on it and as well as this you are charged everyday another service charge which is payable every day for each person and was 8 euros each per day per person which in the exchange rate worked out bout £9.60 so for 10 day for us 5 which equates to about £480.00 and although the travel agent told us about the service charge she didnt know if this was optional and she did not know how much it would be rubbish travel agent???? so my advise is to anyone thinking of going on a cruise dont go on any costa cruises as we felt we were being ripped off all the time and the word cattle market came to mind as you just felt like you were being herded round all the time especailly at meal times so avoid avoid theres plenty of other cruise liners out there. Read Less
Sail Date July 2014
Our holiday was arranged as a rest bite holiday for my mother who is a carer and included my partner and I. The whole holiday was a disappointment from start to finish and it was not only our party that were unhappy about the cruise but ... Read More
Our holiday was arranged as a rest bite holiday for my mother who is a carer and included my partner and I. The whole holiday was a disappointment from start to finish and it was not only our party that were unhappy about the cruise but many others we spoke to experienced similar problems.My mother, my partner and I have been on numerous cruises. My mother over 37 in total and we have always been pleased with our holidays. My last cruise was on Island Escape and although the ship was old and tired and is not even listed as a proper cruise ship on many websites, the cruise was 100% better than this cruise! The poor experience began when we arrived at the port terminal in Venice to go aboard the ship. We were given a card number 15 and told to sit and wait for our number to be called. At no point did anyone tell us we could leave the terminal and return later so that we could visit Venice before disembarkation. 3 hours later with no refreshments that are normally offered, we were finally called to check in and I expressed my disappointment that we had had to sit and wait so long and had missed the opportunity to see Venice, one of the main reasons we chose this particular cruise. We were abruptly told that we should have gone to Venice and came back later and that if there was a problem we should have spoken to customer services in the terminal. We pointed out that we had no idea there was even such a complaints desk. I was deeply upset. We were sent on our way to embarkation but we avoided the tacky welcome on board photograph that was due next (and was holding up the queue) as we were fed up and grumpy at this point. We entered the ship and were not greeted or helped by any member of staff. We stood waiting until finally we stopped a crew member and asked how we get to our cabin. This was a new experience as normally crew members meet the passengers upon arrival and help them find their way along even offering them a soft drink somewhere along the way. We settled into our cabin. The cabin was clean and plenty big enough for 3 of us. Unfortunately, during our stay we noticed that the hairdryer had exposed wires on it that looked dangerous and there were light bulbs not working in the room. There was no hand soap in the bathroom and we had to ask for it as an extra. Shower gel was minimal and kept running out. We were often given 2 towels instead of 3. Often the cabin boy made lovely shapes and animals from the towels and placed them on the bed- unfortunately however, the towels used were dirty, wet towels and made the bedding damp. We could rarely get BBC news on our cabin TV which is usually available on other ships. I do not blame the cabin boy, I blame Costa as their staff seem to be overworked do not seem to be adequately trained. The cabin boy was always polite and helpful. We then made our way to the bar as we were very thirsty and needed a drink. The bar was very busy and did not have enough staff serving. Instantly, we noticed how unhappy and overworked the bar staff were. There were no smiles and we waited ages to be served. No please or thank you from the staff. We instantly felt unwelcome. The drinks were very expensive and had tax added on so we decided to buy an all inclusive package. From this point onwards, things got worse and worse. The queues at bars and in the buffet restaurant were always huge. There was not enough staff at the bars and not enough bar waiters. We could rarely get waiter service unless you wanted to buy Sangria or drinks that were at an additional cost, either in the bar areas or in the restaurants. Most of the staff were miserable and snappy, often rude! Hardly any of the staff smiled. We would repeatedly request coffee and juice at breakfast and never get served. Some staff would just tell us that they were working for other tables and walk off, others just slam their eyes at us. There was a complete lack of job satisfaction anywhere on the ship. The seating in the buffet restaurant was terrible, with no-where to sit. The buffet restaurant food was poor. We had to clear used plates and cutlery ourselves from dirty tables as there was not enough staff to cope. Food was cold and tasteless. We pointed out to the Maitre D at the buffet that the panacotta was like rubber and inedible- a speciality of Italy that I can personally make a better job of creating. The sausages, bacon and potatoes were cold and awash with oil. One day we chose hamburgers and we were astonished that the meat was raw and red in the middle! Only 2 choices of pizza at the buffet, on an Italian ship this is shocking! Food was always running out so there was limited choice. The buffet restaurant closing before 5pm each day until 7pm was outrageous as passengers who were returning from Costa excursions hungry and thirsty could not get food from anywhere. We were on the late dinner sitting at 9.15pm and to go from lunch until 7pm to get any food on a cruise is disgraceful! We could not even help ourselves to a cup of tea or coffee during the day as the dispensers were always closed up. In the waiter service restaurant, the food was equally awful. Salty, tasteless and over cooked or under cooked. The fish and meat was dry and chewy. The soup was like stew. Vegetables that were diced to an inch of their lives were cold and undercooked. Cheeses looked stale and the biscuits were non descript. The vegetarian lady on our table nearly cried with the lack of thought for her food and was horrified to taste her food had been cooked in fish tainted fat. We found it very, very difficult to get wine refills in this restaurant and I cannot believe that there was no coffee or tea offered at the end of the meal. This just would not happen on another cruise. Every night, all the guests on our table left nearly all the food from every course as it tasted so bad! The waiters looked embarrassed. Over the week it got worse and worse. We came back less heavy than before we left....a rare event on a cruise holiday unless you have had illness. During the week, I approached the Maitre D after a breakfast in the Smerelda restaurant. I politely explained that I would like to point out the problems we were experiencing in order that he can try and repair them. Instantly, he abruptly told me to see customer services if I had a problem. It felt like he was not interested. I reminded him that he was the Maitre D and that he was the person in charge of the restaurant to which he rolled his eyes, folded his arms and looked the other way. I told him he did not seem to be interested and at that point somebody must have dropped something as there was a crash in the kitchen. At the sound of the crash, he abruptly walked off without word or warning. I was amazed and shocked as there was plenty of other staff standing nearby who could have attended to the kitchen incident. It was obvious to me that he used the crash scenario to take himself away from our conversation. I immediately went to customer service and reported the Maitre D to them. I also said that we were not happy about paying the compulsory Hotel Service Charge at the end of the cruise as the service had been so poor. They sent the English representative to our table that evening to find out what had happened and to listen to our issues. I told her about the Maitre D incident and the problems we were experiencing and she said that Costa had reduced the staff to cut costs on the ship. She said that she was overwhelmed with other complaints from English speaking guests about similar issues. I told her we did not want to pay the service charge as the service was terrible. She agreed it was poor. The rep visited us a couple of times over the week and the Maitre D did give us a half hearted excuse with an apology about the kitchen incident. We continued to tell Louise how bad the service and food was. She listened to us but offered nothing. We complained to customer services at least twice but they seemed disinterested in the whole thing. On a more positive note, I would like to point out that that the show dancers and singers were excellent. They worked very hard and produced fantastic shows each time. Also, the excursions and were excellent and well organised. To add insult to injury, at the end of the holiday we were summoned to the theatre to sit through a disembarkation talk from the rep. There, she gave us information about luggage etc. During her speech, she told passengers that there was only one box to tick on the satisfaction questionnaire, namely ‘excellent’! She reinforced this many, many times suggesting there was no other choice. This was to the obvious disgust of the passengers seated in the theatre. We were now being told what to write on our comments form........priceless!!!! If you decide to go on this cruise ship do so at your own peril!!! I warn you it is absolutely terrible!   Read Less
Sail Date May 2014
This was our 6th cruise. We cruised with two other companies before : Carnival and Princess which were great. This was our first Costa cruise and will definitely be the last. We were very disappointed with our cruise ship: the food was ... Read More
This was our 6th cruise. We cruised with two other companies before : Carnival and Princess which were great. This was our first Costa cruise and will definitely be the last. We were very disappointed with our cruise ship: the food was very poor with no buffet option in the evening (closed early in the afternoon with only a very limited salad bar and dry pizza in the evening). Food in the dining room was bland, service slow and waiters unfriendly! No drinking water provided at the tables. You have to purchase bottled water (or other types of beverages) if you want to drink with your meal. At breakfast and lunch the buffet was like a zoo : overcrowded, difficult to find a table, staff systematically not yielding to passengers carrying food plates to their tables or picking up unfinished plates without first asking if we were done, barmen at every corner trying to sell you drinks not included with your cruise, empty orange juice or ice machines which, along with ice cream machines, were only accessible during specific and very short periods of time. Decks and pools were also overcrowded. Children running around and shouting in cabin corridors as late as 11h pm and later. The only positive aspect : The ports of call (La Romana, Catalina, Tortola, Martinique, Guadeloupe and St-Marteen) were great and most of them are not available through other cruise lines which is the reason why we picked this particular cruise in the first place...   Read Less
Sail Date January 2014
We were very disappointed in our cruise, the food was poor with no buffet option in the evening (closed at 3 or 4 pm daily only a salad bar and pizza in the evening). Food in the restaurant was bland, service slow, but no choice if you ... Read More
We were very disappointed in our cruise, the food was poor with no buffet option in the evening (closed at 3 or 4 pm daily only a salad bar and pizza in the evening). Food in the restaurant was bland, service slow, but no choice if you wanted more than a salad! Costa's strange and inconsiderate no smoking/smoking policy allowed people to smoke INSIDE the ship - in all the main bars and lounges - saying that there were no-smoking tables was ridiculous as people smoking in an enclosed area pollutes the entire room. On top of this the genuien (small) no smoking lounge and bar were out of bounds, taken over for Costa (to see future cruises, i.e. The Isolobella lounge) - or only sometimes available - the very small Isolobella bar. All the rest were open and adjoining smoking areas (the Cigar bar open to the non smoking Piano bar!) Even the card room, which we enjoyed during the day, was closed at night and turned into a photo studio. On deck, smokers could smoke anywhere on the left/port side of the ship - that was fine, but many 'strayed' so that sometimes (as the ship was fulll) it took a while to find a smoke free place. Staff on deck hard to find, no one bothering to remind people who were smoking in non smoking areas that it was 'not allowed'. Staff were generally quite apathetic, I made several complaints and suggestions (about noise in the corridors outside cabins in the early hours of the morning - no response). Earplugs helped. On the plus side the gym was good, the cabins were clean, the cabin staff excellent. We were lucky to have good weather so that we could sit outside and not be breathing in smoke. If you're a smoker, this is the cruise for you - all those years of having to sit outside to have a cigarette you can now enjoy one in almost any bar or lounge in the ship - if you're a non-smoker think twice! I only wish someone had told me about this policy before I booked! Read Less
Sail Date November 2013
SMOKE OR DIE, OR BOTH. Great Cruise if you like second hand smoke everywhere you go. We booked a 7 night cruise on Costa Cruises from Venice to Greece particularly to visit the sites of Olympia and Athens, for our daughter who had studied ... Read More
SMOKE OR DIE, OR BOTH. Great Cruise if you like second hand smoke everywhere you go. We booked a 7 night cruise on Costa Cruises from Venice to Greece particularly to visit the sites of Olympia and Athens, for our daughter who had studied the Greek legends. She is 4.75. This was accomplished. Before offering my negative comments, I do want to say that the staff on the boat was wonderful. Rarely have I seen so many people working so hard to make the cruise a success, and for so little in wages. It is clear the the cruise line pays extremely low wages because almost all the staff was from disadvantaged countries in Central America, South America, India, Pakistan, Indonesia and the Philippines. These hard workers not only provided service, they did it in 4-6 different languages! Italian, English, Spanish, French, were basic, plus some Portuguese and Russian, and other languages. Unlike some other reviewers, we did not have any language problems with the other passengers or any staff. However, Costa Cruises is not friendly to NON-smokers and it was like riding in a smoke filled room for 7 days and nights. I felt like our boat was trailing a smoke cloud down the Adriatic Sea. Costa allows smoking in all the bars and lounges, including Guest reception. This interior smoke permeates the entire boat, and can be smelt in the cabin and even in other areas and on decks that do not have smoking. By the pool, there are supposed to be both smoking and non-smoking areas. I could never find any non-smoking area, there was smoke everywhere. It was so bad that on the last morning when there was smoke inside the non-smoking restaurant, no smoke alarm went off, and most people ignored it, even though it was clear that the smoke was not from cigarettes. I became ill from the smoke with a sinus infection, beginning day 2, as did my wife and daughter. Although Costa purports to offer a free medical checkup if you develop signs of influenza (and I had at least 4 symptoms) we could not obtain one. This was not my previous cruise experience and in my opinion, it is completely inappropriate to put a persons unhealthy recreational habit in higher priority to the good health of another. We did not book a cruise to be sneezing, coughing and uncomfortable for 7 days just so others could puff away like a teepee of American Indians. It is also my opinion that Costa needs to come into the 21st Century. Smoking is now recognized as a serious health hazard to non-smokers, and smoking is banned in offices, restaurants and modes of transport (planes and trains) in respect to the health of others. Smoking bans on planes also are a recognition that smoking constitutes a FIRE HAZARD, something that is really a problem on a cruise ship. I see a lot of reviews making negative comments about the food, deservedly so. First, the tap water is not drinkable in the cabin, rather important because you must pay 7.50 E for the bottle of water (I thought it was complementary until I read the fine print, but I could replace it once I got the drink package.) THEREFORE, YOU MUST GET THE DRINK PACKAGE for 19.50 E per person per day, everyone in the reservation must get it. Lunch buffet was pretty ordinary unless you were able to find a carving station, but they moved them from day to day and you had to search by the smoke filled central pool area to find them. Any pasta station had a long line. The breakfast buffet was good but it took me several days to realize that they were offering an omelette station. No ketchup/chili sauce/salsa/condiments with breakfast. The dinners were great if you had just been released from prison in Bulgaria. We shared a table with another couple and I think everyone sent back at least one plate during the cruise. There were 7 courses per meal, Appetizer, Soup, Pasta, Main plate, Salad, Cheese and dessert. The portions enabled you to order all 7 courses and not be stuffed. In all fairness, though most of the choices were pretty bland, I enjoyed the Osso Bucco and the Veal Shanks on separate nights, just the portion was so small, 4 bites. We also had service issues the first night, table not set up correctly, missing plates, glasses, cutlery that was not provided during the meal; and one of our group got 3 courses served so late that we had all finished our course before his came. When I reported this to management, I was told that this happens first night of a cruise, but this does not make any sense, because the staff was not there for their first night. I must say that the problems were resolved immediately, and our serve staff was very attentive after that. We won't be booking on COSTA again, until it changes its policies towards smoking and bans smoking from the interior of the ship and in any eating area, including around the pool. I want to commend our Steward, Juan Alvarado, our waiters Jose and Jorge at table 16 in the restaurant. and our photographer, Michael who each provided wonderful service. Juan Alvarado was an absolute pleasure and greeted us with warmth and a smile every day. He made us fell like were there for a family visit. The boat- claims to have 5500 works of art. Well, if you count the nudes on the wallpaper in the corridors, maybe. Some of these "works of art" are large pixeled photo reproductions of actual art. There are some very nice sculptures by the pools, if you can see them through the smoke. (jk :)) We did see the tea set but no coins. The marionettes were nice. But we mostly saw them the first day when exploring because these were in bars and lounges where smoking was mandatory and we could not stand to go into them after day 2. I am still coughing as I write this. The boat was a comfortable cruise. But we missed Santorini because "there was no comfortable anchorage due to winds and waves, not good for the transfers". So the chart of our cruise showed a hard right turn after we were 5 hours out of Athens. Then we cruised to Corfu at 9 knots, after having gone SSE at 17-19 knots. The smoke cloud we were trailing caught up to us. In all fairness, we did have some rolling during the cruise between Athens and Corfu, and at a higher rate of speed, even the 100,000 tons could have been unsteady. One bad aspect of sharing the cruise with 3450 smokers and 50 non smokers (jk, again) was that we created our own crowds everywhere we went. When we arrived at Katakolon for Olympia, there were 25 buses lined up for the Costa Cruise excursions. We took Katakolon Express and were the first bus out and to Olympia 20 minutes earlier than the other ones. By the time we left, we could have walked back to the harbor on the tops of the buses. BTW- HIGHLY RECOMMEND KATAKOLON EXPRESS/PIRAEUS EXPRESS for their Olympia/Athens tours. I thought the furnishings were very tasteful and comfortable, lounges, restaurants and theatres. Our cabin had 2 drop down twin beds to sleep 4. But we all piled into the 2 twins pushed together. The Internet package was $$$$$$$, unbelievable in this day. Equal to 3 months of service at home, at least. Squok Club for kids was conducted in Italian, but daughter is flexible and made friends in all languages. She produced coloring and a mask. They had a stage production the 5th day that they all participated in, very nice with lots of costumes. They did show movies, in Italian, which included Tangled and Wreck it Ralph, both of which we knew. Since daughter is a movie-a-holic, she was happy. Daughter was sold on going to Squok Club from day one and never said she did not want to go. We explored Corfu without her, and while I was sorry she missed the Mon Repos museum and Mouse Island (which is a little itty bitty teeny weeny island at the end of the peninsula near the airfield on which there lives a little itty bitty teeny weeny itsy bitsy mouse) I am sure she would have complained about the walking, she was happy at Squok Club. I used the fitness club a couple of times, particularly to avail myself of the steam room to try to clear up my sinuses. Good variety of machines, busiest from 9-11, very quiet before and after. Steam room was great. There was an internal Jacuzzi there, co-ed, but mostly a geriatric hot tub party. I did not see anyone under 55 use it. Overall: so so, even through the smoke. Poor because of it.   Read Less
Sail Date May 2013
just got back from a 6 night late deal on the Costa Magica and from getting onto the ship to getting back to the airport felt letdown by poor service.We wanted to experience The fabled Italian way to cruise and took up on this offer . ... Read More
just got back from a 6 night late deal on the Costa Magica and from getting onto the ship to getting back to the airport felt letdown by poor service.We wanted to experience The fabled Italian way to cruise and took up on this offer . We made our way to the cruise terminal arriving at noon to be told that we could not go on the ship till 3.30pm as they were cleaning it ,not even allowed to get some food /drink in any of the restaurants on the ship as we have done on other ships. The cabin was spotless and well kept and the beds were nice and firm as were the pillows (nice touch),The decor is very chic but not over the top ,again all public spaces were kept clean .The fixed dining option is one we rarely use( on any other ship we have been on) as we prefer to dine on our own and try the different food offered on a buffet service and also we like to dine but no to watch dancing waiters ( even if they are happy doing it). The alternative was to go to the buffet 4/5.30 pm to eat small open sandwiches with salad ,with small cakes to follow or wait till 9.30 and eat 2 different types of pizza.There was only water during the day and orange juice on a morning or the usual tea /coffee when available.The cabin had water (bottled) at a cost of 3.30 euro for 1 ltre which could be very expensive in the summer. The entertainment on the ship in the main theater was not very good and mainly in Italian (not a real problem),the theater was superb in condition and atmosphere .The main star was Italian and we were subjected to a a preview of all his previous encounters with stars before he came on and we had never even heard of this world superstar . We had to be out of our cabin by 8am on the day of going home (not a problem)but why wait till 3.30 pm before new passengers can board. We paid for transfers (via Costa) to return us to the airport only after a 2 and a half hour drive to be dropped of along with about 12 to 18 Brits at the wrong terminal,we pointed this out to the driver whose comment was "not my problem " and ushered us away .!The other passengers were of different coaches and all had the same story ,some said they were not allowed toilet stop( unconfirmed) but we all helped each other to get to the correct terminal . The other Brits were of other Costa ships including the Atlantica and the Mediterranea and they also complained about the standards of food served ( unconfirmed by myself or my wife only on their hearsay). Read Less
Sail Date October 2012
Took a weeks cruise on the Costa Magica. After reading all the other reviews on this cruise I should have took more notice as everything bad that was said happened.So much so that after four days my wife and I booked a flight on the ... Read More
Took a weeks cruise on the Costa Magica. After reading all the other reviews on this cruise I should have took more notice as everything bad that was said happened.So much so that after four days my wife and I booked a flight on the internet and came home.This is not I repeat not for English passengers.After 15 other cruises we though we knew what to expect. WrongAll the English waking trips were cancelled as late as eight pm the night before.The food was really bad, and if you didn't eat by the time the dining room closed that was it until the next morning. That is unless you wanted dried up pizzaI would strongly suggest that you avoid Costa. We tried to switch off by going to the adult only pool.On arrival it was more like a children's holiday camp. This cruise was the pits Read Less
Sail Date April 2011
We flew into Ft. Lauderdale to start our cruise on 2/18-the trip from airport to cruise terminal was very close and easy-unlike the check-in we experienced. It took close to two hours to check in and get our rooms, and luggage arrived for ... Read More
We flew into Ft. Lauderdale to start our cruise on 2/18-the trip from airport to cruise terminal was very close and easy-unlike the check-in we experienced. It took close to two hours to check in and get our rooms, and luggage arrived for the next six hours. All in all, it was a very disappointing cruise-the food from the buffet to the dining room selections was, at the best, pitiful (one night a fellow passenger remarked it was like ordering the least of all evils) and the hours, to an American, were simply awful. We were assigned late (8:15) dinner, but the buffet didn't even open until 7:30, so if you missed lunch due to a tour, you basically had nothing,a very poor attempt at pizza (for an Italian ship, perhaps they need a refresher course on Italian cuisine!), or sad, dried-out sandwiches, hamburgers that had been cooked hours before or dried-up hot dogs. There was no off-hours offering of juice, or iced tea, you had a choice of water or coffee, and usually the coffee urns were drained shortly after breakfast. There was also no complementary room service, in fact, no room service apart from a limited breakfast selection and if you were sick, they would bring you limited selections from the dinner menu. The rooms were standard, nothing special, the beds were simply awful-the mattress might have been four inches thick-really nothing more than an thinly padded board. The television was not special, and a listing of what was on and when would have been very helpful. If you needed lotion, a shower cap or sewing kits, you had to hunt down your room steward to obtain one-I mean, what does that cost the cruise line to leave a sad little shower cap in your room? I had brought some candy bars from Walt Disney World, and even through they had the price tag from a store in Epcot, and they were not available on the ship, my room steward tried to charge me for them! The floor directions are horrible, I would bump into people daily looking for a restroom, and the crew was not helpful, friendly or cheerful. I was shoved four or five times by crew members, and one afternoon fell on the floor crossing the room in full view of three bartenders and two cocktail waitresses (no, I had not been drinking!), yet no one offered help or even asked if I was alright. After our experience on this cruise, I can say we would probably never sail this cruise line again, and never on this ship again. I was amazed over the rudeness, coldness, and indifference of the ship-I can honestly say in a week I may have had contact with four friendly crew members-the rest would just glare or ignore you totally. Read Less
Sail Date February 2007
Just returned from a Costa Western Caribbean 8 day cruise, we visited Cozumel,Ocho Rios, Grand Turks and Caicos from 2/11 - 2/18/2007. My fourth cruise in 2 yrs, but the first on this line. Embarkation: This was the best on any cruise I ... Read More
Just returned from a Costa Western Caribbean 8 day cruise, we visited Cozumel,Ocho Rios, Grand Turks and Caicos from 2/11 - 2/18/2007. My fourth cruise in 2 yrs, but the first on this line. Embarkation: This was the best on any cruise I have taken! For 5 of us it took approx 30 min before we were on board and about and an hour in the buffet before we were in our rooms. Rooms: This was my first time in an inside cabin, I thought I would be claustrophobic but I wasn't. The inside cabins were spacious for 2 women and like a dorm room. The beds were hard but not a problem, we asked for extra pillows and we had them by the end of the night. Our steward kept us with fresh towels, soap, turn down service and was overall very good. Food: Breakfast was very good. A lot of choices, cereal, eggs, fruit, meats, danish and probably the best meal of the day. Lunch left a lot to be desired.....the usual hot dogs/hamburgers/fries the best that was offered. The buffet left you wanting to eat at whatever port you were in, usually cold and left over from the night before. Dinner, don't eat at the buffet, take your chances with the dining room and good luck. I left my food on the table in the dining room on night 3, had a better meal at Jack-in-the box. After a taste bud adjustment, I read the menu before going to the main dining room. The meals are served 5 courses with pasta as the 3rd dish, one can only eat so much pasta with alfredo sauce before you feel your arteries harden. Only 2 meals in 8 days has a tomato based marinara sauce. Lunch and dinner buffet was poor, how much pizza dripping in olive oil can one eat? Bread is abundant and tasteless, salads were generic and wilted and DO NOT..REPEAT do not eat the Cesar Salad w/ dressing unless you want swimming wilted lettuce!!!! My Biggest Problem: This was a Western Caribbean cruise and the ice machines worked twice while on an 8 day cruise. Not 2 days, but only twice in 8 days, period. You were expected to get your ice from an ice chest with an ice shovel that was handled by every passenger on the ship who wanted ice at that seating and who handled the ice shovel with bare, unwashed hands while eating, and let the ice shovel drop back into the ice chest until the next person with unwashed hands desired ice. There were no stewards around the ice chest nor any hand disinfection stations anywhere near the food, ice or water station. It was like a big old "whatever your hygiene fails to be, let us infect you" station. Regardless to say we went without ice at the buffet for 8 days. In Closing: There is much more I could say, but will not. Let it suffice to say that I nor anyone I am associated with will ever sail Costa Cruise Lines again. They may be the cheaper of the lines but not worth your health or dignity. Basically, you get what you pay for.....you will get much more than you bargained for and it really isn't worth it. Sail with a reputable line, the European lines don't want Americans and go out of their way to make sure we (Americans) know that. Read Less
Sail Date February 2007
We just got off the Costa Magica on Sunday, November 26th, 2006. We were a bit disappointed with our overall experience being that we had a lovely cruise with the Costa Atlantica in April of 2004. We brought a total of 15 people with us ... Read More
We just got off the Costa Magica on Sunday, November 26th, 2006. We were a bit disappointed with our overall experience being that we had a lovely cruise with the Costa Atlantica in April of 2004. We brought a total of 15 people with us this time - they were going to see us get married in Grand Cayman. The port of Grand Cayman was closed. We did not get married there and after talking with the Cruise Director and another person at the information counter, there was no other alternative for us to get married. In other words, the ship's captain was not available. Being disappointed is one thing, but then we found out that a Carnival ship under the same circumstances of not being able to port in Grand Cayman had 3 couples on it AND the Captain MArried them --- we were not happy at all after hearing this. Why didn't we have that opportunity? The Eco-Jeep Excursion was not good. We had taken it on the Costa Atlantica in April of 04 and it was great. But this time they were building a road so no off-road jeep experience and no crocodiles for some reason and no snorkeling. So what did we pay $308 for 4 people for? Hanging out at a beach and climbing a lighthouse. Bad. I brought this up to the Costa Representative and she was going to right this up. Her manager did nothing the next day. They said all was completed. I said no, you did a classic "bait and switch" routine on us and that is not cool we need a refund of $30 per person. They did not agree. I could not see the report she wrote up so I don't know what she really told her manager. I kept my cool and explained to them you can't go charging credit cards and over sell something and not deliver. They DID NOT CARE. I have notified my credit card company and NOW I want the entire $308 refunded due to their lack of customer service. That was clearly handled badly by them. Food was lackluster. If they had not made the menus so enormously magnifico over the top with your expectations maybe that would have been better, but two small carrots and a boiled potato the size of my big toe and two thin slices of meat with parsley strewn about does not constitute gourmet fare for me. We started ordering two entrees. Maybe they are catering to the retirees who leave food on their plate all the time? Maybe for our ages (36 - 44) we should have taken a ship that left out of a younger port??? Bland pastries, small portions BUT the PIZZA was awesome and the pasta dishes blew me away with taste.....that was good. Information officers at the front desk did not acknowledge us when we had been standing there in line for 20 minutes and it was our turn to get assistance our helper started helping someone else and left us hanging. Bad customer service. That is just plain rude. We were very patient but left feeling not well attended to. Is the staff just tired and underpaid and taking it out on the cruise patrons? There are choices out there and we won't be back on a Costa ship. Our room was nice, bed was unusually hard....good size bathroom. Overall the ship is well designed, looked great for Italian taste in decorating, very clean. The big midnight buffet was a let down too. Only shaved meat and pastries. If you passed at dinner - the disappointment continues! Pass on a Costa cruise! Read Less
Sail Date November 2006
Embarkation was crowded and disorganized, even dropping off luggage was a hassle of disorganization. After boarding, you were "pointed" towards an elevator to find your room on your own. The beds was very hard as were the ... Read More
Embarkation was crowded and disorganized, even dropping off luggage was a hassle of disorganization. After boarding, you were "pointed" towards an elevator to find your room on your own. The beds was very hard as were the pillows. The dining rooms were well hidden and you could not get there in a straight line. The first night was a nightmare of trying to find the correct dining room. The food was poor, selections unimaginative, deserts pitiful. The buffet upstairs not much better, it was real easy not to gain weight on this cruise. The casino tables were always crowded and they were slow to open more blackjack tables, for those of you who like 3-card poker one table and one table only. Music playing in casino inspired ear plugs. They do have a fairly good selection of slot machines. Disembarkation was again lengthy and disorganized. We did not come into the same birth a common occurrence at Ft. Lauderdale so had to take a shuttle to the car park. The shuttles however were not marked nor were there signs to direct you. Registering your credit card at the beginning of the voyage is a mega hassle, it is done after you board the ship so another line to stand in folks. Then a lot of people had to go to the pursers office another 2-3 times because they did not get confirmation codes from the credit card companies. The attitude of the pursers office people was not good, they did not care that you were being unconvinced. It's like if you don't like it get off! The shows were mediocre and scheduled at weird times. When in port there was never an announcement that you could now get off the ship and most important never a clue as to what floor you could disembark at! Read Less
Sail Date April 2006
The parent company may be CCL but Costa is a still a bad tempered step-child. The other reviews have been kind. This was the worst cruise I have every taken and I've been on NCL. They make you stand in line twice to check-in, once ... Read More
The parent company may be CCL but Costa is a still a bad tempered step-child. The other reviews have been kind. This was the worst cruise I have every taken and I've been on NCL. They make you stand in line twice to check-in, once before you board and again after you board just to give them a credit card! We wanted to rest after being up at 4 am to get a taxi and transportation to the port but the room steward wanted to unlock the mini-bar and was knocking on the door every 15 minutes. The food was cold, bland and the service slow. The waiters and bus boys either don't understand english or just ignore what you ask for. I ask for whole wheat toast and got rye, I ask for whole wheat toast again and got white, the third time I got rye again. Then I was told they don't have whole wheat toast, but they had it on the buffet! My wife didn't get her entree at lunch one day and the waiter argued that she did not order one when everyone at the table had heard her. Self service at the buffet is the only way to dine on this ship. The entertainment was what you would expect at a junior high play. The singers were first round rejects from American Idol and the dancers looked like it was their first time on stage, it's excusable to miss a step when the seas are rough, but that night were were in port! All the photos, 1000's of them, were in plastic trays. Some were on display like on CCL but most you had to thumb thru to find your pictures. My wife and I gave up about half way thru one tray. If you like to read take your own books with you, the library is only open 2 hours a day. Most of the passengers I spoke with after the cruise were not happy and do not plan to book with Costa again. In my opinion the other reviews of this cruise were too kind, the crew is surly, the food is cafeteria quality at best and the entertainment second rate. Read Less
Sail Date April 2006
Costa Magica - The Ship from H*** I will start at the beginning We arrived at Pier 25 about 11:30 am. There were approximately 1000 people ahead of us. A Costa representative announced that we would start boarding about 12 and asked that ... Read More
Costa Magica - The Ship from H*** I will start at the beginning We arrived at Pier 25 about 11:30 am. There were approximately 1000 people ahead of us. A Costa representative announced that we would start boarding about 12 and asked that guests with children come to the front of the line to board first. That was a nice jester, however, no similar announcement was made for the elderly in line. They stood outside in the heat for over an hour while guests with children in strollers were boarded immediately. Once, we boarded we were ushered into a theater. This was to register your credit card and to wait for your cabin to be ready. While we were sitting in the theater we noticed a strange smell. It smelled like garbage. We just figured that we had arrived while they were offloading the garbage. An announcement was made that the buffet on the 9th floor was ready and we could proceed to the 9th floor and that our rooms would be ready after lunch. While waiting for the elevator we noticed the smell again but figured that it would disappear. After the buffet, (I am using the term loosely - I do not consider what they had to offer a buffet), we went to our cabin. The hallway leading to our cabin smelled really bad. We called Customer Service and also asked our cabin steward what the smell was and they said they would check on it. A statement that we would hear for the next two days. After our luggage arrived, we decided to head upstairs for some fresh air and to get familiar with the ship's layout. We found out that the only way to get from one end of the ship to the other is to use the 5th or 9th floors. When we returned to our cabin, the smell had become unbearable. Once again we went of customer service and they told us they were aware of the problem and were checking on it. We asked to be moved but they told us the ship was fully booked and no cabins were available. We headed back down and changed for dinner - this was not a pleasant experience considering the smell. I was almost afraid to eat the food. As you have read in other reviews the food is terrible. It was not edible and nothing was hot and that included the buffet. Everything served was either tepid or cold. I never saw a chef or a worker checking the temperatures on the buffet line. Something that is mandatory for all buffet lines. The only item served hot was the made-to-order omelets on the 9th floor. I am still trying to figure out how an Italian ship can not prepare an Italian meal. Every day was a different food adventure. One night the shrimp were bad, the next the steak and it just kept happening. Our waiter and assistant waiter were excellent but could never get the same course served at the same time. I would have my soup and my husband would have his entree. This went on every night. Our table of four always had different courses on the table at the same time and nothing was every hot. I am still trying to figure out why they wanted my dessert order at the beginning of the meal. A few times, I was afraid that I would get my dessert before the entree. After dinner, we went to the casino for a few minutes (anything to stay out of the room) and realized that children were playing the slot machines. This was a daily event. The staff did make announcements that children were not allowed to play the machines but no one stopped them. When we finally decided to go back to our room, we figures that the smell would be gone. We were wrong - it was getting worse not better - another call to Customer Services and also asked our Cabin Steward again what was wrong. They both said that they were aware of the problem and the staff was working on it. Monday morning was a repeat of Sunday. We had the terrible smell and were told the same thing time and time again. I asked them to be honest and tell us what was wrong and when they would be able to fix the problem but we got a stock answer "we are aware of the problem, Madam". I did have one employee tell me that they also had the problem on their floor and that they had to deal with it. I just said yes, but you are not paying for the trip we are. We tried to stay out of the room as much as possible. However, during the course of the day, you would be surprised at how many times you return to the room. The smell lingered all day Monday. Monday afternoon, I found six workers on our floor and they appeared to be fixing something. I asked if they were fixing the problem causing the smell and they told me no and that the smell was not caused by anything that was broken but was garbage. Early Monday night they sprayed a deodorant in the hallway to try to mask the odor. This just made it worse. The odor came back twice as bad. Tuesday morning did not bring any relief from the smell. The smell was so bad I decided to try the button on the phone labeled environment. I thought it was the ship's environment but it was EPA. I explained the problem and they told me to try to find out what was causing the smell and to call back. All we could hope for was a little reprieve in Puerto Rico. Could not wait for the ship to dock. By the time we arrived in PR the smell was so bad we wee gagging in the hallway. We had to use out hallway to get to the lower deck for disembarking. Not a pleasant experience. When we got off the ship we spoke with Max (Entertainment Director) - asked him to walk down the hallway and see if he could find out what was causing the smell. He said he would and would get back to us - he did not get back to us. While in PR we noticed garbage containers being unloaded. Upon returning to the ship, the smell was gone. I guess the workers were right - the smell was garbage and once it was removed no more smell. However, it did reappear on Saturday night. By Sunday morning, you could smell it in the hallways again. A great start for another ship of guests. Ports: Puerto Rico - Arrived after 5 - dark and rainy - not a good night for walking - would like to have arrived earlier in the day. Would love to have been able to take a daylight tour. St. Thomas - Beautiful - a great day - the island is wonderful. Beaches were great. Would go back. Catalina Island - This is Costa's island. It was very pretty but having about 2,000 beach lounges lined up 6 inches apart and having to fight to get to the water leaves a lot to be desired. I thought I was back in Miami in the 70's. Did not have the beach buffet. It looked like a cattle line. La Romana, Dominican Republic - Again another port arrival at dusk. Not a place I wanted to be wandering around at night. Hired a taxi that took us to several primitive shopping areas. It was too dark for sightseeing. Nassau - Loved it. The straw market was fun and we took the ferry to the Atlantis Resort. The charge was $6 roundtrip or $3 one way. Atlantis is beautiful. Enjoyed spending a few hours at the resort. Will go back again. A few comments, Costa is probably the most disorganized ship I have every sailed. It does not take much to make a few announcements regarding activities (the few they have) and to make the daily newsletter a little more informative. The only midnight buffet that I wanted to attend was the gala buffet. Customer service told me it was Saturday night. When I asked on Saturday where it was being held, I was told it was held the night on Friday night. By now you realize that I did not have a great time on this cruise. I will tell you that the ship is beautiful. The personnel were great (waiters, cabin steward, etc.) but having to live with a terrible smell, bad food and terrible port is not the way I want to spend my time or money. Costa has potential - the staff is great and the ship is pretty. The few things they did at night in the dinning room like Italian night and Tropical night were great. Everyone in the dinning room enjoyed watching and participating in the shows. Now if they can improve the food, get their act together as getting off at ports and add a few more events like the theme nights, it could become a much better cruise. P.S. Don't forget get this is a no frill's ship. Bring everything that you need. Read Less
Sail Date March 2006
We were booked in hdcp. room 9291. Went into this cruise with a very open mind and ignored all of the negative reports previously written. WELL, I SHOULD HAVE LISTENED TO WHAT WAS WRITTEN. THIS WAS MY FIRST AND LAST COSTA CRUISE - W/O ... Read More
We were booked in hdcp. room 9291. Went into this cruise with a very open mind and ignored all of the negative reports previously written. WELL, I SHOULD HAVE LISTENED TO WHAT WAS WRITTEN. THIS WAS MY FIRST AND LAST COSTA CRUISE - W/O EVEN CONSIDERING IT. Below is a report that I sent to a friend and I just don't want to retype it again. It pretty much covers all. First, We boarded the ship without any problem whatsoever. Probably due to my scooter and they took us out of the line and we were the 2nd family that boarded. We were the first to leave the ship also, due to the scooter, most probably. We left on a different deck than the regular passengers also. Not crowded at all. I have to give them credit for that. I did speak with several others and they complained about standing in the line to check in for over 1-1/2 hours and more. I didn't have to go thru that. ZERO QUALITY ON THIS SHIP - CostaMagica BUT - She is beautiful and we didn't even get to see all of her - she is huge. Even with the low prices and specials, don't waste your time or energy or money. ............. We booked a hdcp room. GUESS WHAT - as Bill said - it was designed to MAKE YOU HANDICAPPED, IF YOU WEREN'T ALREADY . lol It was a room with BUNK BEDS !!!!!!!!!!!!!! go figure................. I was eventually told that it was a room for one person. I in no certain words let guest services know that they had all of our information beforehand and this should not have happened. The first night they brought in a rollaway bed -------------- The 2nd day they did move us to another room with an upgrade and it was nice there. Not one show was over 30 minutes in duration. Our room keys had to be validated each day - that was a pain to keep going down to guest services to get a new key - your keys have too much information about you on it, if you were to lose it. The internet is 50 cents per minute and it takes about 8 minutes to get signed on and very, very slow. I went on and sent two e-mails and it was $14.50. No flat fee for the internet. I didn't use the Internet after that. Food was never, never hot at any meal. You eat in the same dining room each night. There are several buffets all over the ship, so that was good. We wanted prime rib one night when it wasn't on the menu and we could not get it. On other cruise lines I have always been able to do this. Each and every time an announcement was made, it was done in 5 or 6 languages right in a row and it got to be really unacceptable listening to all that. Even at Bingo and the shows. SMOKING is not controlled on the ship either. There were no smoking signs at the eating tables outside on the decks and people would sit down and smoke anyway. It even came thru the cabin walls. The kids would go in the adult pool and no one would say anything to them. Even the adults that were in the pool. They would just get out and sunbathe. My camera broke and the lens would not open on the 2nd day. I took it to the photo shop and asked them if they knew anything that could be done to fix it. They wanted me to buy a new camera and when I wouldn't, after that, they would not even look at us when we would go back to look at the pics. We didn't have any more made either and only bought one each of me and one of Harry. We have too many from other cruises anyway. None of the crew would smile as you walk around. They would actually keep walking and not even say anything to you. JUST NOT WHAT WE ARE USED TO WHEN WE CRUISE. I have been on many cruise ships including QE and QE2, RCL, NCL, Celebrity and DISNEY. Now Celebrity owns Costa, so that surprised me very much. Never, never have I complained about a cruise or given a negative with one of the questionnaires. Of course, being an Italian ship, the crew was basically Italian and they spoke all the languages. But they are originating in the US and should cater to us. Everyone pretty much spoke English but wouldn't 'cause the crew spoke to them in their language. One good thing is that the last two days of the cruise, we were able to give housekeeping all of our clothes and they washed and folded everything for us for a flat fee of $19.99 and all we had to do is put them in the suitcase and when we got home, they were ready to be put back in the drawers or on the shelf. That was very nice. I did meet quite a few people on the cruise and that was very nice. Several of them live pretty close to me and we'll probably be cruising again with each other. There was a group of us of about 35 or so and we had a meet and greet and that was very nice. There was lots of help from porters in the terminal. Read Less
Sail Date March 2006
Costa Magica Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.1
Entertainment 4.0 3.2
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.2
Enrichment 1.0 2.7
Service 4.0 3.7
Value For Money 4.0 3.2
Rates 3.0 3.9

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