1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Magica Review
  5. Costa Magica Cruise Reviews
Sail Date: August 2019
In my opinion this cruise has one port missing. It arrives in Stockholm on a Friday, boarding is on a Saturday, then it leaves for Helsinki, following is 2 days St. Petersburg, then a short time in Tallin. The day after is again in ... Read More
In my opinion this cruise has one port missing. It arrives in Stockholm on a Friday, boarding is on a Saturday, then it leaves for Helsinki, following is 2 days St. Petersburg, then a short time in Tallin. The day after is again in Stockholm, and the following day you have to disembark. I can't understand why they don't add Latvia for example instead of docking for 2 days in Stockholm. Otherwise it would have been nice to have 3 days in Russia, but Stockholm is the least city that one has to see. Something about the ship, decor is very old, brown and orange everywhere, breakfast very poor, bacon and sausages are not even good for dogs...thanks God they offered meat in the grill section which I enjoyed very much for breakfast. In the evening we ate at the sit-in restaurant, food taste average, food decoration very nice. Entertainment during sit-in dinner ZERO neither some background recorded music except for the Italian night and the gala dinner where there was live entertainment which we enjoyed very much. At the pool area NO MUSIC except when there are organised activities which happen only when the ship is at sea...I find this so stupid as it is costless to put a nice music on through a CD...The pool slide on Costa Magica was delusive..it is opened only for 1 hr if you're lucky. So, we booked this ship for the slide and when we boarded we could'nt even use it, we had to wait until the last day to go on it 3 times as they did'nt advise its opening times and we encountered it open by chance....why? we presume so that they won't have to repaint it since the blue colour comes off on your swimsuit or because they don't want to waste human resources to guard the slide. As for the bar service, we bought Piu Gusto for all the cabin which was a family of 4. One of us went to get 2 drinks from the pool bar and the barman humiliated him by asking him for another card....why when our package included unlimited drinks? why ruin guests holiday experience with this approach?? as for children activities the Peppa Pig activities were great and the children had so much fun in the Squok Club...so well done to them. I was going to forget about this...this is unbelievable but true...guys forget that you will be getting an ice cream or a nice milkshake on the ship...if you want one you have to pay for it...this is our 5th cruise and we never encountered anything similar!! As for the Photos...when they will learn that if they reduce the price they will sell more? it's unbelievable how many photos they throw away after every cruise when if they sell them at least half the price many people will be encouraged to buy them...very greedy and stupid behavior in my opinion. Read Less
1 Helpful Vote
Sail Date: July 2019
Costa is a Very Surprising Compony, We Enter the Ship in St. Petersburg, the ship is quite of big and good. We Booked Cabin with Window and the Cabin is quite big and good but there a addtion staff on money. The food on costa is good , ... Read More
Costa is a Very Surprising Compony, We Enter the Ship in St. Petersburg, the ship is quite of big and good. We Booked Cabin with Window and the Cabin is quite big and good but there a addtion staff on money. The food on costa is good , there what to eat everywhere. there 2 restaurants on the ship. We was on smeralda and it was an goodrestaurant but it was take the food a long to get. Costa having a show every day Evening. there a lot what to see on board and what to do. But Pizza on board is on additonal Payment. the service on board is good. on Information there staff that talking in multi languages. the loading and unloading was good and quick. and the shops on costa is quite good and recommanded to wait to last day for sales . very nice cruise maybe We'll go again Read Less
2 Helpful Votes
Sail Date: July 2019
Visiting the places we were interested in. Good value for money and suits all budgets. Booking in was very efficient. The ship it’s self was very ornate bars, lovely theatre & lounges. The food was ok if not fab, but ... Read More
Visiting the places we were interested in. Good value for money and suits all budgets. Booking in was very efficient. The ship it’s self was very ornate bars, lovely theatre & lounges. The food was ok if not fab, but bearing in mine the cost it was good value for money. The cabin staff, lounge staff and restaurant were lovely. What spoilt our experience somewhat was the aggressive attitude of the bar staff and some reception staff. We always treat all the staff with respect and a smile but some staff thought it was ok to be rude and aggressive. We did the Stockhol, Helsinki, St Petersburg, TAllinn stops and i would highly recommend these, take an extra day in Stockholm as there is plenty to see. At this point I am not sure I would book Costa again, purely due to the number of times I encountered rude staff and saw how they behaved towards other passengers, even on 1 occasion to an elderly and frail lady. Read Less
Sail Date: July 2019
We visited Stockholm, St Petersburg, Tallinn and Helsinki. This was a beautiful cruise that is very well organized in every aspect. I think it also gives you a great sense of Italy and their way of life and partying. The only bad ... Read More
We visited Stockholm, St Petersburg, Tallinn and Helsinki. This was a beautiful cruise that is very well organized in every aspect. I think it also gives you a great sense of Italy and their way of life and partying. The only bad thing that I have to point out is that they have VERY small swimming pools on the ship, and this is a real problem when 3000 people want to swim at the same time. I loved the food, Italian cuisine is famous worldwide and I think there is something to eat for everyone. :))) And they have a WONDERFUL entertainment team which made me dance and stay awake every single night till God knows which hours. Important to know: - You can link your credit card to your ship card and then don't have to worry about payment. - They have totems now, so you can book your excursions there. - Embarkation and disembarkation went smoothly and without any crowds and problems. I will definitely travel with Costa again! Read Less
5 Helpful Votes
Sail Date: July 2019
I decided to cruise with Costa because they offer affordable trips to Scandinavia. Unfortunately, this was by far the worst cruise I have ever been on. The ship itself was in pretty good condition. The inside felt cheap but comfortable. ... Read More
I decided to cruise with Costa because they offer affordable trips to Scandinavia. Unfortunately, this was by far the worst cruise I have ever been on. The ship itself was in pretty good condition. The inside felt cheap but comfortable. The ship's layout was fairly confusing and they were constantly ripping up carpet all over due to a bad smell. The inside cabin's are small but comfortable, and the balcony cabins are quite a bit larger with a nice view. As far as dining is concerned, don't expect much out of any meal except for seated dinners, which were mediocre at best. The buffet dining experience was miserable because of overcrowding and disgusting food. The "snack bar" consisted of sad looking frozen hot dogs and hamburgers. The pizza was pretty good (when it was free). The worst part about the dining situation on the Costa Magica was how much extra money you had to spend to have a good experience. Water is the only beverage included in a regular ticket besides the four juice options at breakfast. Charging extra money for alcohol is understandable, but only offering water for a 1500 E ticket is ridiculous. Oh, and don't expect a "late night snack" unless you want to fork over another 15 E after the buffet is closed. The first few nights of on-board shows were some of the saddest I have ever seen. The shows at the end of the week were enjoyable, but not enough to make up for the nightmarish first three nights. The service was consistently poor. Do not expect to be greeted as a guest, but rather as an annoyance. The waiters were not attentive, the service staff was rude, and the security staff have stares that make you want to be on a different planet. The only good service was the maid service. Read Less
4 Helpful Votes
Sail Date: June 2019
Booked this well in advance and decided to upgrade to a balcony premium room as also taking teenager with us. Given the reviews of Magica and Costa (read them after booking...) I was concerned that we may regret choosing this - but the ... Read More
Booked this well in advance and decided to upgrade to a balcony premium room as also taking teenager with us. Given the reviews of Magica and Costa (read them after booking...) I was concerned that we may regret choosing this - but the itinery was fab and we have been on a couple of cruises before in eastern med with Royal Caribbean - so checked re package and location of cabin carefully - got a single bed sofa sorted rather than bunk bed - and chose Deck 9 as close to bars/buffet/pool etc. We had a fantastic week - and this is why I am writing the review (given the majority of very negative ones!) - as we really rated the following: - the dining room/food ! we were seated at an English speaking table and we had a laugh from the off. Hello Steve and Trish and John and Bev if you are reading this! - the staff - we found everyone helpful and friendly - far more than previous cruises - we enjoyed the gala night - it wasnt formal or stuffy and the whole set up is very relaxed and casual - if you want formal dont book this ship!! Norbert was excellent - the premium room - spacious and spotless all week - decent shower and loads of storage space. Decent bed including the single one - the sofa bed wasnt a hassle and just stayed down along wall all week which was ideal. - embarking/disembarking - all very straight forward - no waiting getting on or off and the same throughout at various stop offs. We got a public bus from central station when arrived at Stockholm - after gettting Arlanda Express from airport - takes 30 mins and cheap! - the itinery - we chose this primarily as we wanted to get as much time in St P and Stockholm as possible - we booked our own shore excursions in St P and did our own thing in other cities. We had a brilliant time in St P as we wanted to do more specific history and politics tours so used Ulko Tours to go to the Political History museum (fantastic - you could spend 5-6 hours there - ask for english speaking tour guide before you go) and also smaller KGB museum. Also did general city tour 1 day with Advertura - very good. These were costly - so it does add a lot to the overall cost of the holiday which we didnt realise when booking cruise. We booked our own flights to and from Stockholm separately so this gave us an extra day in Stockholm - otherwise we would have had to leave the ship by 4.30am on the last day. So this worked out for us and accomm in Stockholm was reasonable - stayed at Park Inn - a couple of stops on metro which was excellent. So overall we were impressed with Costa and would use them again. Yes - the majority of the passengers are Italian/Spanish (no surprise there then) and yes it was loud and noisy in all the public bars/spaces. The entertainment was as to be expected (!) and yes Costa makes the staff try to sell all sorts so there is too much selling at the info sessions - but we found the overall service and the dining experiences great. Just one thing Costa - please add water to the drinks package - its madness not being able to get a glass of water but as many spirits/wine/beer as you wish. Read Less
6 Helpful Votes
Sail Date: May 2019
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. ... Read More
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. It took at least 4 hours to get on the ship with no regard for the elderly or disabled. The cruise was 28 days from Genoa to Stockholm. Most of the crew were not very friendly, the food was ok but always cold in the Buffet. Getting on and off the ship at most ports was a nightmare long ques along the ships passage ways or when coming back to the ship stretching hundreds of yards with people trying to push to the front which nearly caused some serious fights because of no crew supervision. Again with no regard for the elderly or disabled. Most of the shows and entertainment were in Italian ( which I suppose we should have known, an Italian ship leaving from Genoa). A lot of pre good excursions were cancelled because of the lack of English guides with some people having trouble getting their money back on some tours. We were also told by Costa that when filling in their feed back form only 9 or 10 score will be accepted for questions on the form or it will be discarded, Never agin will I sail. Costa. If anyone from Costa would like to contact me I would welcome it because no Costa represventive on the ship cared very much Read Less
6 Helpful Votes
Sail Date: May 2019
This whole cruise experience was awful in so many ways. 1. Cleanliness: In the hallway outside our cabin it constantly smelled like sewage. Our toilet malfunctioned several times, threatening to overflow into the bathroom floor. ... Read More
This whole cruise experience was awful in so many ways. 1. Cleanliness: In the hallway outside our cabin it constantly smelled like sewage. Our toilet malfunctioned several times, threatening to overflow into the bathroom floor. The white towels and bath mat had coin-size brown stains on them. Carpets are filthy and stained, dining linen does not appear to be changed, and we encountered crusty dirty plates, bowls and cutlery in the “clean” stacks at the buffet more than once. The whole ship is peeling at the edges and needs a refresh. 2. Staff: Our cabin steward was lovely but beyond that, the chances of finding any remotely pleasant staff were bleak. Bar staff were rude. Harried customer service desk staff were openly disinterested in helping anyone. Our dining room server seemed depressed. 3. Food: They were constantly out of so many things, including their advertised “special” beers and wines. We were served frozen entrees for dinner that seemed to have been barely microwaved. The coffee station was never open on time in the morning, although staff were going behind the ropes and helping themselves. The one day we ate the sit-down breakfast, we waited 30 minutes to order before we gave up and just had the specialty buffet breakfast in the same room. There was something so bad in what I ate there that I went back to the cabin and threw up immediately (into the toilet that was constantly backing up). The lack of proper food service hygiene and failure to manage the chaos at the buffet created by lack of lines, direction, etc was appalling. 4. Cash Grabs: They up-sell EVERYTHING ... there are an incredible number of non-included food items like the late night pizza and burger bar, room service, or coffee outside of breakfast times. The internet is overpriced and incredibly slow - don’t bother. 5. “Mandatory” Gratuities: We tried to settle our cash account on the second last day and were told it was “impossible” except at the wildly inconvenient time of 6:30 am on the last day. At that time, we lined up for half an hour before being sent around to 4 different places because we had requested the gratuities be removed due to our less than acceptable cruise experience. Everywhere we went we were told it was “impossible”. These “mandatory” gratuities of €10/day per person were not disclosed up front. They are not in the fine print on your booking, but are buried in a faint hyperlink in the terms (so if you printed it out you can’t even see it). The Costa manager refused to remove these charges and was quite aggressive/bullying towards us about it, although any other major cruise line will allow passengers to remove it given it’s not a legally enforceable charge. It seemed really slimy to bury the misleading “mandatory” charges info in a hyperlink and then claim we had agreed to it. Costa tries to get around the law by calling it a “hotel service charge”. Haha, right. Only they are not a hotel; they are a marine vessel. Be aware that your “gratuities” DO NOT go to staff, but into Costa’s coffers. It’s an offensive practice that’s bad for crew and customers alike. Costa, be better. Don’t try to avoid paying your corporate taxes, or to provide a fair living wage and benefits to employees with these kind of murky loopholes. If this is really mandatory and is really used to pay staff, then your company should have no problem being honest and transparent about it and include it as part of the initial cruise price right up front and in the open. This was my third Costa cruise. I enjoyed the first two. Clearly things have deteriorated significantly since Carnival took over and I will never cruise with Costa again. Read Less
2 Helpful Votes
Sail Date: May 2019
We selected a long cruise taking us through the Mediterranean, around the English Channel and through the Baltic sea to St Petersburg. The itinerary was good and because we selected an outside balcony cabin, we were quite comfortable ... Read More
We selected a long cruise taking us through the Mediterranean, around the English Channel and through the Baltic sea to St Petersburg. The itinerary was good and because we selected an outside balcony cabin, we were quite comfortable throughout the journey. The ship itself is a large liner and pretty much to the standard you'd expect. Entertainment is, well, entertaining and our cabin staff were friendly and helpful as you'd expect. However it kind of goes down hill from there! From day 1 the embarkation, on-board organisation and meal experience was disastrous. (1) Embarkation was 3 hours standing in queues despite some elderly people we noticed having a lot of difficulty. There were no crew members checking on the health and happiness of guests and a bit of care and HR in this regard (maybe some water thrown in) would have done heaps toward the initial experience. Perhaps Costa should realise that the first experience is critical. (2) Many waiters, bar staff and service centre staff are rude and should be made to walk the plank. We understand that working 11 hrs per day for 6 months on end, whilst (apparently) on minimal wages will toll heavily on most people. However, they're pretty much a surly unhelpful lot. It's hard to put this into words as no particular incidents stand out from the rest. Basically it's an attitude problem. With the exception of some, you get the feeling they just don't like you. Maybe they should go somewhere else? Maybe management should take a good look at this problem? (3) Tours and Cost-a-lot. The magic show isn't restricted to the theatre. In-fact, there's lots of "slight of hand" when it comes to this part of the cruise. Cost-a-lot arranged shuttle buses in every port to take people to and from town centres for about Euros 15 each person. In most cases town was quite close and could be walked or public transport was available for 1/10th of that price. When querying this prior to docking, Cost-a-lot excursions desk referred you to the help desk and vice versa with no-one apparently knowledgeable of where they were heading or willing to give advice. The on-board shops were a rip off to which we fell victim. We purchased 2 Invicta watches, which were said to be discounted by 75%. During the purchase i asked if the discount was genuine or not. We were assured it was. It wasn't at all! When researched we found that we could have purchased these same watches from various retailers cheaper than what we did and without any discount. We also noticed that the alleged 75% off was offered to guests coming on board throughout different parts of the trip as a "once day flash sale". This is a good trick Cost-a-lot! In Australia, we call it lying. (4) Food and Restaurants. OMG! The Bellagio Buffet (the zoo) is something to write about. The food from cruise start to finish is lacklustre and cold. Don't be late, though! If you don't covet a table and defend it with your life a good 45 minutes before it opens, you'll wait 20 minutes in line before you get something to eat. Pushing and queue jumping is normal. Piling food on plates is normal - then because it's too much to eat, discarded. One tip i have for "the zoo" is to have the salads in a different place to that of being before the hot food containers. This will alleviate people standing at the front of the line picking and choosing a bit of this and that cheese and lettuce whilst there's 200 people behind them waiting to get some hot food. The Bellagio needs a total revamp. Sit down restaurants were more civilised and the food was okay for the most part. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this 23 day cruise from Genoa to Stockholm only to find out 2 weeks before we left that it was in fact 3 separate cruises. This meant we had to change cabins 3 times ! Food was always cold no matter what time you ate. Even if ... Read More
We chose this 23 day cruise from Genoa to Stockholm only to find out 2 weeks before we left that it was in fact 3 separate cruises. This meant we had to change cabins 3 times ! Food was always cold no matter what time you ate. Even if you were there at opening time. Nearly all announcements were in Italian or Spanish. Also entertainment. No such thing as queuing for anything, it is just push and shove wherever you go, especially when going ashore. Several Shore Excursions cancelled because they don't have English speaking guides. Very quick to take your money though. Fight to get it back. Not enough drink waiters at busy times. Cabin crew do the best they can in the time given them but don't expect clean glasses every day because you only get them on the first day, after that you wash them yourselves. Never again!! Read Less
1 Helpful Vote
Sail Date: March 2019
Went on a two week (back to back) cruise with my sister and my adult daughter. Girls cruise! SO excited. First time with Costa. We all enjoyed the cultural experience. Very few English speaking guests on board. We don't speak ... Read More
Went on a two week (back to back) cruise with my sister and my adult daughter. Girls cruise! SO excited. First time with Costa. We all enjoyed the cultural experience. Very few English speaking guests on board. We don't speak Italian or French but they had specific English embarkation and de-embarkation talks and any relevant announcements were given in 4 or 5 languages. The ship was beautiful! Most of the staff were great. However - a few complaints. I've been on many cruises and this is the first time where sanitation was not a priority. You can enter the ship and any dining area without hand sanitizer. There is a container of it - but you have to look for it. It's usually off to the side or tucked away in a corner. I got horribly sick with tonsilitis. Our waiter told us that tonsilitis was going around the ship like crazy the month before we boarded. My daughter got sick with a gastrointestinal issue. Both of us spent some time in the ship's hospital. The med staff were great! But we all wondered if the lack of hand sanitizing caused this. The second complaint was that the "Do Not Disturb" sign on the door was completely ignored. One time I was sleeping and an employee knocked and I had to get up to answer. The worst though - was when my daughter was sick - in the bathroom - nude - on the toilet - and an employee walked into the room (despite the Do Not Disturb sign) and OPENED THE BATHROOM DOOR!!! He didn't even knock first - just opened the door. My daughter screamed at him to get away. He left immediately. I don't think the guy was a pervert - just made a very stupid mistake. But seriously - who does that???? I was enraged when I heard what happened and went to the front desk to complain. They said the guy was new and just messed up. I do think they handled it well. An English rep called the room and talked with me - and later met up with us in person to make sure everything was ok. We were warned not to expect great food. We were pleasantly surprised with the dining room and enjoyed many meals there. I was expecting some wonderful Italian food and was disappointed with what I had in that regard. Plus the eggs for breakfast were either disgusting (powdered) scrambled eggs or undercooked (sunny side up) ones. We did find plenty to eat though so it was ok. Entertainment was not good. There WAS one comedian that was hilarious! He performed twice and we all loved him. The rest was so bad it was funny. The cabin was great - the room steward did an excellent job. The itinerary was great. Lots of interesting ports. Some I've never been to before. Most of the staff spoke English - so no problem there. Getting on and off the ship wasn't as efficient as some cruises I've been on - but it wasn't bad. Bottom line - I will not sail with Costa again. Don't like the lack of hand sanitizing and prefer the food I've had on other lines. Read Less
3 Helpful Votes
Sail Date: February 2019
We have chosen the itinerary not the ship but as the agency recommended this ship as a 5 stars from Costa fleet I expected the best of it. Well unfortunately expectations were far too high compared to reality. First of all is not a 5 ... Read More
We have chosen the itinerary not the ship but as the agency recommended this ship as a 5 stars from Costa fleet I expected the best of it. Well unfortunately expectations were far too high compared to reality. First of all is not a 5 stars and if I take the quality of the cabin and restaurant grounds is not even 4, I would give it a maximum of 3. The whole ship looks like it would have been furnished in the 80`s with a lot of kitsch elements. Golden metal, dull colors, and a wallpaper that can be unappropriated for certain ages. The cabin was ok in size but far too little place to put your stuff in especially if you are a family of 4. Best you have the least of luggage pieces as there is no place but under 1 bed to store it. The bed was pretty comfortable but had a dirty head far too small for practical use but we avoided touching it anyway as was stained. Bathroom was the classical small one and except soap there was no other toiletry provided and I mean just soap not shampoo. You could call for some cream or shower cap if you wanted. The shower curtain was matter of few cms too short to make sure you inundate the whole space when showering - couldn`t they afford to buy few cm more to save the stress of leaking water... Once we got paper napkins which I think was a mistake as the box disappeared after without being replaced. The towels and bed sheets always had some spots even if being newly replaced - I have never seen in a ship or high end hotel so many spots on "freshly changed" stuff. Not sure they came this way from cleaning or just the cleaning lady somehow poorly handled them - I called several times to be changed till gave up. It was also clear that the cleaning lady is overloaded - in the days they embark there was no way she manages all the cabins. Restaurants were a bigger issue. The buffet restaurants upstairs were always very dirty and disorganized. Imagine you come first thing in the morning and your marmor imitation table is dirty which I believe was left dirty from dinner as typically you`ll find ketchup and bread crumbs. Worse is that the servers didn`t cared too much even when they were told. Once the lady I asked to clean it just cleaned half of table ... anyway the way they cleaned was passing an already cluttered cloth which would leave a disgusting watery surface I used to anyway dry again myself with paper towels. Actually by the end of the cruise my morning routing was to pick up directly paper towels and clean my table... Food was plenty but nothing you would really say wow - there was an Italian theme indeed not all the dishes were tasting as expected. Prosciutto was something I enjoyed but the mozzarella they said is done on ship was not really good. Buffet was fine even if twice I had to get out a piece of hair from my grilled meat. Worse was the dinner as there was no single time when I could say wow - in other cruises we took we really had dinners where you could feel the difference to buffet in high end food here I think better stick with buffet. Twice we returned the main dish without touching it. Once we got at extra cost lobster - that came just grilled ok we asked grilled but expected some fancy tasty sauce as a completion - was not bad but that was just grilled lobster they want 25 euro for. Desserts were a huge disappointment - whatever had white color was just wiped cream that they call it one day mousse the other panna cota and so on. I remember one time when they had a chocolate cake in the buffet that was really good, tasty not something you would just take in as need of sugar.We ended up buying gelato for kids and that was extra cost but good. Standard coffee from machines was poor in taste, I used the decaf one that was not so bad on the other side. The button on their coffee machine was broken and fell down every time you pushed it so you had to pick it up stick it back and hold it so it doesn't fall again - in the 2 weeks we were there nobody bothered to repair it so you would just feel the need to tell to the newcomers the secret how to keep it in place. For drinks you need to pay extra - we just took a lunch and dinner package to have drinks during this time and we wanted to upgrade for cocktails but failed to do this on line and on the ship we were surprised to find out that it costs more then double in price so we said we buy by piece whenever we want and frankly we were happy we didn't wasted money on it. The wine they get you at lunch and dinner is really low quality and the cocktails especially at the pool bar didn't look at all appealing neither is size, care in preparation or content. The restaurant allocated for dinner was not fancy in any way and worse was that it had some separation for waiters with sinks and cupboards and if you were unlucky enough to be on the lower side facing these places it was extremely noisy as they were throwing in cutlery and plates. It was like eating in a kids canteen. Service at the first table we were in was too relaxed, we had to serve ourselves for refills with wine for example. We wanted to ask a change just because of the noise and surprisingly one day we get a paper that we were allocated to another table by our request - good news but actually we didn't made that request so suppose was their way to force us to move. We were happy with the new siting both table and service but one day after another paper, another move. This time we were so upset with our 3-rd waiter attitude that we went and asked the change ourselves and gave negative feed back - we believe that the reception lady gave this negative feed back to another waiter. Anyway at least last 3 days we had a normal service in a place where we should not feel like in a canteen. One huge negative point the dress code. For evening I expect on a cruise that people dress up a bit if not they can go in the buffet. Here in the formal restaurant at dinner I have seen people in flip flops and plastic slippers, a lot of loose sport wear and plenty of sporty shorts. I expect the personnel is keeping and reinforcing the dress code. Also no welcome to the dinner restaurant if there was more then 1 waiter there they would chat between them. Public toilets close to restaurant were at noon still missing towels, I didn't had the courage to visit the ones near pool preferring to return if needed in the cabin. Service overall was exactly that: no interest - I have read the reviews of other passengers and looks like many agree the personnel is completely not motivated, no smile, no interest I`am not even saying about any extra mile to make your stay magic. Seemed from outside there is little connection between their various levels of personnel. This is the only ship or resort where people simply don`t smile, not even when they were paid to welcome you. Photographs were having a too imposing attitude. Dinners were worse as you chew your food and the guy pops up and almost commands you to take a posing position. I looked by curiosity on the photos they print and was not impressed with quality either. Reception was another negative. If you come with a complain their attitude becomes not pleasant and if you come for another reason mostly they would redirect you to someplace else. I`m not sure why they call hospitality desk as it`s anything but not hospitality. They would not solve a problem for you but have enough time to chase you for feed back. We had to ask 4 times or even more we get the daily bulletin. On the other side they were more than happy to fill our postal box with tons of wasted paper on what they sell in the shop. The daily journal was just ship`s activities, could be nice they include something on the port of calls like we had on other ships. The upper deck was pretty busy so if you want a chair in the shadow around the pools you must literally be first thing in the morning ready to grab your chaise long if not up in the sun. For the size of the ship I expected bigger facilities in entertainment. They have 3 pools but their were smaller then on a small ship with one. f you had few kids in it was already full - felt you were in a larger bath tab. The big water slide was a catch definitely for kids - in sea days expect big lines, also is opened only few hours morning and resp after noon. In terms of activities and entertainment for us the huge positive point was their kids club - limited a bit by the languages they spoke but still you could practically have the kids there almost full day and they cover even lunch and dinner time. Other wise you have the standard by the pool games, some dance classes, aerobic etc as in any resort or ship. The theater had some attractive shows but we were never able to catch them in full given the dinner settings - not able to catch first and too late for the second. In terms of embarkation and exit from ship we can heavily complain about the start of our trip as we were canceled a flight and had to join the ship only second day while we were still paying the full cruise. We have called both agency and Costa help desk and they told us as we already paid the cruise in full we can embark second day when ever we want - so even calling once more just before leaving our hotel and getting insurance from Costa we can embark we come on place and surprise we need to wait till standard embarkation time> we were neither returned our money for the first day we were not on the ship. We took only one single trip from them directly - as practically is almost double in price compared with local agencies which is not fair if you take the fact that mostly on cruise bought trips there will be large groups and less flexibility. Worse was with kids price as if local agencies give you 50% or more discount Costa discounts were minimal for kids. Here once again no proper communication as we bought this trip in advance on line on Costa site but nobody told us we need to actually get the tickets personally on the ship - we never experienced this before as on other cruises they will put the tickets or waist bands in your post from own initiative or at least give you the info what to do. Good we asked a day in advance and they said they are out of free places and it`s not their fault - after further discussions proving there was zero communication on procedure we finally got our tickets and we were surprised to see the second day the tour was not even full. There were also several changes in the second week in terms of timing of port stay so get a margin when you plan for shore excursions on your own. This of course is not always at cruise decision and depends a lot on weather. Language on board counting that most serving of personnel is Asian will inevitable turn to English. I have several times called the room service for change of dirty towels or lack of soap and even if they answered in Italian I had to reconfirm in English or they brought the wrong item. What was pretty good on the other side is that we never waited in long queues to get back on ship and probably that was because most of stops were full day and people had more flexibility on return time so would not head all in one at the entry. All in one we were not satisfied with our ship experience from the quality of service overall but the 14 days mixture of islands they offer is really interesting. For those interested in the itinerary suggest o check other similar offers with different companies or pay a special attention to price if they decide for Costa. Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all ... Read More
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all co-cruisers were good mannered people all enjoying vacation. The food was quite good at the evening dinner and buffets at breakfast and lunch. The entertainment overall okay but it was mostly too loud on the 5th floor dance area and in some of the lounges, one could hardly talk to someone sitting beside them and once it actually hurt my ears just walking through the area. This isn't evening "disco" time I am talking about this is early evening music entertainment. There is definitely opportunity there to turn down the music a bit. The other opportunity that Costa could look at is their dinner service. It was slow most the time. Often our dirty plates sat in front of us for quite some time, slow on wine refills and they didn't offer coffee service in the dining room. For cruise pictures...I think the Costa should move to digital. Who really wants 11X17 pictures for their walls? This cruise was excellent value for my money. I would travel on this ship again. Staff were all pleasant, food was very good. The ship overall had a nice ambiance. I really enjoyed one day while the ship leaving the island for the day, the "opera" singer, singing the song "Time to Say Goodbye". That was a nice moment. Read Less
7 Helpful Votes
Sail Date: November 2018
We chose this cruise because the time and cost was right for us and the ports visited appealed to us. The time spent in each port seemed reasonable also. We are American and we did know the experience would be different for us on an ... Read More
We chose this cruise because the time and cost was right for us and the ports visited appealed to us. The time spent in each port seemed reasonable also. We are American and we did know the experience would be different for us on an Italian ship...previously all our cruises have been on Carnival. (The first day as soon as we got on the ship and went to the buffet, a couple sat down next to us at the table, but as soon as we said "hello" they got up and moved...obviously they didn't want to sit next to Americans!) The employee, Michaela, who "took care" of the English-speakers was very nice and helpful, having a separate meeting with us and offering her help when we needed it. If you are English-speaking be aware that announcements will be made on Costa ships in various languages, taking up a lot of time. The cabin was comparable to Carnival cabins, as the designer of the Carnival and Costa ships is the same. However, our cabin was showing wear with the front of a drawer falling off among other things. The cabin steward was efficient and nice. One thing I found disappointing is that Costa assigns you a cabin, no choice of your own! On Carnival we always choose the cabin we want. We ended up with a cabin at the aft of the ship. It wasn't a bad location except in rough waters, which we had only once. Food in the dining room was beautifully presented but not always tasty. Main entrees sometimes seemed odd, even though I am a fairly adventurous eater. One of our waiters was really screwy, laughing at who knows what...our American table-mates and us? Food at the buffet was always the same and plentiful, tasty for the most part. Costa offers drink packages and it seemed to us beforehand on the website that in order to have water at meals you'd need to order a water package, and we ordered one for me. I wish we hadn't as I could have had natural water at meals anyway. The package stated that you'd have this water to carry with you, however, the water is in liter bottles that I did not want to carry with me, especially on excursions. Plus, the waiters NEVER understood that I was to get this water (my choice of sparkling or natural) during the whole cruise, even though it was printed on the back of my Costa card and even after several phone calls in which the customer service person said they would speak to the waiters about it! They admitted the employees needed more training! My husband had the beer package and had the same trouble. His Costa card too had "water" printed on the back of it so it was a reoccurring problem as well. Fact is, you could get wine or beer anywhere without a package and the cost seemed to be the same. I would not recommend purchasing drink packages. The worst part of the cruise was the trouble we had with excursions. The one I was looking forward to the most was cancelled. This was the "Gourmet" excursion with wine-tasting and truffles out of Savona, Italy. First they said it was cancelled due to not enough English-speakers signing up for it, but when I inquired about going on a non-English-speaking excursion to that location they said they were not going there at all! We substituted an excursion to Genoa. As it turned out, I had obviously eaten something in the dining room the night before we reached Savona that didn't agree with me and I just could not risk being away from a bathroom on a bus for an hour to go to Genoa the next morning. I took medicine on my own and knew I'd get over it in time and didn't need a doctor. When we called to cancel that excursion they said we could not cancel it unless I went to the doctor, for a fee of 50 euros, and got a note saying I was not well enough to go on the excursion. We said, soooo you can cancel an excursion on us but we cannot cancel one on you! Right? They said right! If I'd spent the money for the doctor and he said I was okay, which he likely would have done since I had no fever, we would have spent the extra 50 euros and still paid for the excursion. As it was, we paid for an excursion we didn't take. Then, after our excursion in Pisa my husband started having back and hip pain and knew he was not going to be able to walk for the 2.5 hours on the excursion we'd booked for Rome the next day. We decided we'd be better off doing the "Rome on our own" tour and tried to change it the night before Rome but the excursion office was closed. We called early the next morning and they said we could change the excursion at the departure point but still had to pay for the original one. So, we did that out of necessity. Rome turned out to be cold and rainy. That was not Costa's fault of course, but almost all the people on our bus returned to the point we were to meet the bus early because we were all miserable due to the weather, and the bus did not pull up until the exact minute we were to leave. It does seem like the bus could have gotten there a little ahead of time as there was space to park the bus and the weather was so awful! Most of the tour guides were okay. The one in Pisa was excellent! The one in Palma de Mallorca spoke so fast that we couldn't understand her even if it was in English! All in all, the Costa excursions were disappointing for us, although Pisa was excellent and we had a wonderful time on our own in Aix-en-Provence, which was an excursion out of Marseilles. This cruise had people embarking and disembarking at each port, which was also different. This meant that there was a safety session each day for those just getting on the ship, and that there were extra announcements and "noise" each day. We did not take an excursion in Barcelona as we got on and off there. We spent 4 extra days in Barcelona at the end of the cruise and that was a very pleasant part of our trip. Glad we did that. Barcelona is an interesting and very friendly city! Actually, the very best part of our cruise was time spent with the English-speaking couples we met. With so few of us we developed a sort of camaraderie among us and that was fun! Thank goodness for them as I must say that some of the other people on the cruise (not all by any means) were actually rude and pushy, not something we were used to on a cruise. In conclusion, we will not take a cruise on an Italian ship again, and don't recommend it for Americans. My total rating of 3 stars is generous. My husband would rate it a 2. Read Less
7 Helpful Votes
Sail Date: September 2018
We chose this cruise because we wanted to visit Scandinavia, but not at the luxury level. We covered Stockholm, Copenhagen, Amsterdam, UK, France, Portugal and Spain, albeit for only a few hours each. Our Balcony stateroom was great, the ... Read More
We chose this cruise because we wanted to visit Scandinavia, but not at the luxury level. We covered Stockholm, Copenhagen, Amsterdam, UK, France, Portugal and Spain, albeit for only a few hours each. Our Balcony stateroom was great, the ship itself is attractive, entertainment very good and the staff were mostly personable. We were an hour late docking in Amsterdam - back and forth many times until they found the right dock...and blamed it on (the minimal) fog. Many people were late to their excursions, which resulted in backing up 1st seatings. Internet was non-existent unless you paid $10/day, and I heard a passenger complain that it didn't work anyway. In Amsterdam, the crew acted like they had never tried to sort people for cruises before - resulting in total chaos and people very late for their excursions. Coffee and "juice" (diluted imitation junk( were not available during buffet hours - water only. I expected, this being an Italian ship, that we would experience great Italian food - no. Very bland, tasteless pasta dishes, servings were made to look artistic to disguise the fact that you were getting about enough to feed a bird. Sometimes the meat was so tough we couldn't cut it with a knife. I could go on, but you get the picture. Read Less
7 Helpful Votes
Sail Date: August 2018
Chose this cruise because of the ports it was visiting. Beautiful ship, although dated with some maintenance needed. Hygiene was not enforced, there were plenty of containers full of hand cleanser but rarely used. At the buffet people just ... Read More
Chose this cruise because of the ports it was visiting. Beautiful ship, although dated with some maintenance needed. Hygiene was not enforced, there were plenty of containers full of hand cleanser but rarely used. At the buffet people just dived in with hands to get food even though serving spoons were there. Noticed many people using toilet facilities but not washing hands. Many people got gastro, flu, coughing with doctors & nurses kept busy. It felt as though English speaking guests were not welcome, activities were for European guests. Entertainment was poor with the best shows being put on at dinner by the wait staff. Enjoyed the food at restaurants, wait staff pleasant, although at times their serving was like an outdoor cafe. Children ran riot well after midnight. Many young staff on who thought everyone was deaf, so yelled loving the sound of their own voices. Reception staff were unable to solve issues raised which could have been dealt with by some FAQs. Felt they were justifying their jobs! Lacked leadership. Had to pay extra for ice cream, coffee, pizza. Photos expensive, 14 Euro. Shore excursions expensive, easier to do yourself. Spa area needs a revamp. Read Less
8 Helpful Votes
Sail Date: August 2018
Have just completed cruise with Costa from Stockholm to Russia back to Stockholm and then down to Italy. Total around 21 days. Ship was built in 2004. Although I suffered from food poisoning on the last night, Dining in Restaurants and ... Read More
Have just completed cruise with Costa from Stockholm to Russia back to Stockholm and then down to Italy. Total around 21 days. Ship was built in 2004. Although I suffered from food poisoning on the last night, Dining in Restaurants and Buffett was quite good. Accommodation although a bit dated was good and consider room quite comfortable with a good mattress. The waiters and room attendants were good.That is the good points. The pool area was quite acceptable. Now the bad points. My cabin was in the lower section of the ship and during normal cruising quite comfortable, however when the boat exceeded 21 knots, the noise was unbearable and the cabin actually was shaking. So take the upper decks if you intend to book this ship. On 3 normal nights I was unable to sleep!. This was mentioned to the wonderful staff!! on the Hospitality Desk and who really showed little interest which was normal practice. There is definitely no customer service in this particular section of the Boat along with the Excursion staff. I went on numerous excursions and whilst I accepted that they might have been a bit expensive I could not believe how incompetent they were. The Russian excursion was excellent. The excursions I booked to Tallin, Rouen, Lisbon and Marseilles failed miserably due to various factors like the tour guide was either disinterested, on medication or something other or showed little interest in our group. The Excursion to Rouen in particular was crazy. We had just 1 guide with more than 20 English and more 20 German passengers. No headphones were provided and the guide alternated between German and English, spoke too low, was disinterested and nobody could hear her. Just crazy. On the tour of Tallin , 5 passengers were left behind due to no fault of their own, just incompetence by the tour guide and forced to either take taxi's back to the boat or walk back. This was explained to the Excursions Staff with little interest. I was not refunded for my taxi fare!! Other problems experienced including the internet packages. Although this ship appears to take this cruise on numerous occasions the internet packages never worked or provided the service advertised. A rip off. Other little things that were charged for was, breakfast in cabin, ice cream/crepes, Ice Cream Trolley and water. Despite having a Drinks package I was unable to be provide with bottled water. Had to pay 3 Euro. Just crazy. I guess another downside was that Costa Magica was always docked the furthest from the town. Compulsory Hotel service charges were also a surprise which the Australians were not aware of until arriving on board. No mention of these charges by Touring Company in our Booking Contract. In Costa's Tour Values they state Clear and Transparent prices and no unpleasant surprises. The only trouble is that you are not aware until you arrive on the ship. As one Passenger mentioned, it is always a good idea when talking to Costa Staff to keep both hands in your pockets!. Despite written assurances that excursions etc would be paid at the end of the cruise, they were taken out on a daily basis. Another broken promise.! Many Australians experienced troubles with this cruise. I would never travel with these people again and that is felt by most people. If Costa do come to these waters, stay away. They are plenty of good Cruise company's better. Read Less
10 Helpful Votes
Sail Date: August 2018
My wife and I booked this and it's following cruise through a travel agents promotion in Australia. It looked like a good deal at the time. I have been on cruises with several other companies which have all been good. After ... Read More
My wife and I booked this and it's following cruise through a travel agents promotion in Australia. It looked like a good deal at the time. I have been on cruises with several other companies which have all been good. After booking this cruise we looked at cruise critic and were a bit shocked at some of the reviews which led us to be apprehensive about the trip. The embarkation was ok as it can be a bit chaotic on any cruise. On checking out the ship on arrival we were impressed overall especially the cabin which looked like it had just had a refit. After that it was all down hill. You cannot get an ice cream on board unless you pay for it not even in the main dinning room with dinner. You basically have to pay for everything extra. I always have a sauna when on the ship. When I couldn't access the sauna I enquired and was informed that it was 25Euro a day to use it which is a ridiculous amount to use a sauna for half an hour. No wonder the sauna looked unused. I have never paid for the use of the sauna before. Now for the real bad. The bistro was the most unbelievable place you could ever imagine. There is no hygiene control. No one uses the chemical supplied to sterilise their hands when entering the bistro. People touch food, cutlery and plates with their hands without using same. There are signs to show entry and exit but no one uses this. It is a free for all, pushing in to the middle of the que and going up the wrong way is just normal. It is normal to get pushed aside by people who think they have right of way. There are no staff as in other cruise lines controlling this. On other cruise a gloved staff member hands out the plate and cutlery after you have sterilised your hands. I don't know if this is normal on Italian cruse lines but the amount of food taken off the ship by people going on day trips staggered me. It looked like they were feeding a hoard. It was normal to see cruisers off the ship sitting eating the food from the breakfast session in the middle of cities we visited. Gratuities on this cruise line are compulsory and enforced and as such should be included in the fare not added on. In this case I would not have paid any gratuities as I found the food average, entertainment average and the service in most cases average. Mostly Italian is spoken during shows and entertainment which is a real problem for english speaking cruisers. Shore excursions were expensive. This is a cruise line built for Italians and only Italians. In my opinion if you are not Italian don't use this company. If Costa wants to improve it's image it needs to change its business format becoming an International cruise company catering for all nationalities. In its present format I cannot see Costa prospering as a major cruise line. The only area of the ship I liked and enjoyed was the Piano Bar. The staff in this bar were the most efficient and personable on the whole ship making it a pleasure to go there each night before and after dinner. Read Less
5 Helpful Votes
Sail Date: August 2018
I chose this cruise thinking it would be lovely for my moms very first cruise. Honestly the ports of call sounded more appealing than a normal med cruise. And that was my main reason for picking this cruise line. I have cruised before but ... Read More
I chose this cruise thinking it would be lovely for my moms very first cruise. Honestly the ports of call sounded more appealing than a normal med cruise. And that was my main reason for picking this cruise line. I have cruised before but always with American ships (Carnival in particular)So was expecting high standards. In fairness the crew were very sweet and did everything they could to make the cruise enjoyable in particular the staff at embarkation and disembarkation very helpful to my elderly mother taking her hand on and off the ramp, Our waiter in the evening Dsilva Dolree did his very best to ensure our dining was pleasant. (The food was generally exceptionally disappointing) And our cabin crew lovely and helpful. My main complaints were food related. Bland at best and over salted at worst. The same Italian staples came out at lunch each day same sandwiches same hams cheeses etc. I understand its an Italian ship but they need to cater to those of us that are not Italian. We don`t all love tasteless over-salted pasta. Or a main course for dinner without vegetables. There was plenty of melon on board and plenty of apples and pineapple so I cannot complain about the fruit however a variety would be nice instead of same oh same oh at every lunch and breakfast. Most people go on a cruise for the food drink and entertainment. In all of these I`m afraid i found the Magica totally lacking. (I`m not a drinker so honestly didn't pay for a drinks package because it would have been a waste) hate to say this but will not use Costa again I think I will stick to the American cruises there is no comparison . they know how to entertain and how to put on beautiful edible meals. Read Less
10 Helpful Votes
Sail Date: July 2018
I choose costa magica 7 day of Baltic because sdate match for my daughter and wife holiday. I hope this ship is her first cruise made them happy. Last year I and my mother cruise with costa fortuna .We appreciated that ship but nor for ... Read More
I choose costa magica 7 day of Baltic because sdate match for my daughter and wife holiday. I hope this ship is her first cruise made them happy. Last year I and my mother cruise with costa fortuna .We appreciated that ship but nor for costa magica. First at embarkation the officer forgot to stamp complete in boarding ticket and I have to return after X ray. Lunch buffet are hot dog and hamberger but tomato ketchup and mayonaise are inadequate. Dinner no ice cream tea or coffee. Supper has only pizza veg/ham cheese. After midnight has only milk /tea. Entertainment nearly half are non english song but no asian. Gym has some malfunction equipment. inside cabin is small but clean.Port @ stockholm helsinki st peterberg tallin are good. I travel by myself I take uber is good. in St peterberg I takeTaxo vichof for service in hour based have a big problem because call center hot good in english. The last and the most not appreciated is before i disembarkation I check money credit on board gratitude and internet price. It is correct. But 3 day after the credit card officer phone me in midnight because someone try to use my credit card . Read Less
10 Helpful Votes
Sail Date: July 2018
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous ... Read More
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous about the fact that I have never been on a cruise and I might get seasick. Luckily, we had great weather and the sea was calm. We were told that this is mostly the case on this route. You might feel the vibrations of the motor from time to time and on the bow (front) you feel the waves more than at the stern (rear). We booked a cabin with a balcony which is totally worth the price difference to see the beautiful Stockholm archipelago in the morning when you sail out and sunbathe away from the crowded pools if you enjoy your peace and quiet. We booked the non-alcoholic drink package but soon realized that for 2 persons 40 drinks were too much. Since you are out on most days and water is available all along the cruise. We kept drinking sugary mocktails, which were delicious but surely not very healthy. Also, the prices of the regular cocktails and drinks are not too high, with a bottle of wine starting at 20 Euros during dinner and a mojito costs 7,50 Euros. In summary, I would not get a drink package at all, unless you like to get drunk and party every night. The food quality at the buffet is reasonable but it gets pretty full, so the option for a quiet dinner on your table is great, although the selection is limited and you need to dress up a little. Be aware of the dress codes: There is a forrmal dinner, a white night and a Gala dinner and although not everyone in the cruise follows, it is nice to fit in during seated dinners. In my experience, staff were extremely friendly and the service was great (we ordered breakfast in the cabin on the departure day and had it on the balcony as we cruised out of Stockholm) We had the impression that most staff look happy, which gives you a good feeling. We did experience a couple of angry guests on the other hand, shouting at the customer service staff. If you do not like criowds or screaming children, there are many ways of avoiding them. The ship is so big, you can alsways find a quiet spot on one of the decks. There are many first-timer traps that are easy to fall into: The photographs, the souvenirs, the overpriced tours, the drinks and the spa. If you are sailing in nice weather, you don't need the spa. It is tiny, dark and the sauna and steam bath are separate for men and women, so if you are a couple you cannot share the experience. There are six jacuzzis and three swimming pools, two without loud music, you can enjoy without extra payments. The spa does not have a pool, only two indoor jacuzzies and a tiny relaxing area indoors. In Tallin and Helsinki do not book tours nor use the hop on hop off buses, you can take public transportation to the center of the cities which are easy to walk along if you are used to touring on your own.In St Petersburg we took the Costa tour, it offers some advantages, such as the fact that they wait for you if you are a bit late to come back,which might happen since the traffik is so unpredictable. You also feel very safe in the bus and during the tour. You might choose to take a tour on your own, bit it is necessary to have a visa from the Russian authorities to disembark without a booked tour. In all, Costa Magica was a pleasant experience and we would like to travel again on a different route some other time. Read Less
4 Helpful Votes
Sail Date: July 2018
Selected Costa because was going where I wanted go and at exactly the right time. I chose a grand suite and it was very comfortable, included a butler, and specified dining in the exclusive 88 seat deck 11 dining room. Dining service ... Read More
Selected Costa because was going where I wanted go and at exactly the right time. I chose a grand suite and it was very comfortable, included a butler, and specified dining in the exclusive 88 seat deck 11 dining room. Dining service beautifully served and attended to; however, the quality of the food was only fair. Ship was too large for my liking and everything was extra. Bought the top drink package to avoid hassle of paying for water and drinks. WiFi quality OK but it was much too expensive. Could not find a free ice cream machine and had to pay 3€ per scope at the several spots that has ice cream. There we no talks about port stops, only pressure to buy ship excursions. Embarkation and disembarking procedjres were easy and swift. The attention and service to the grand suite customers was very good and much appreciated on such a large ship. Though announcements were either in four languages or only in Italian, the crew all spoke good English And were all very cordial. Read Less
3 Helpful Votes
Sail Date: June 2018
This was the first time I went on a cruise. I went with my mother, who had previously been on two cruises with RCI. We travelled to Stockholm by train, having spent the previous night in Gothenburg. We arrived at Stockholm Södra ... Read More
This was the first time I went on a cruise. I went with my mother, who had previously been on two cruises with RCI. We travelled to Stockholm by train, having spent the previous night in Gothenburg. We arrived at Stockholm Södra Station and took a taxi directly to Frihamnen, where Costa Magica was boarding. Boarding went very smoothly, we had to wait for maybe 10-15 minutes before we could board the ship. Costa Magica's décor is rather lavish, with thousands of works of art onboard. Depictions of women, in various states of (un)dress, is a theme onboard, which some more conservative passengers could possibly find slightly shocking. The age is beginning to show (she was launched in 2003), and the colour scheme could be called gaudy by some (I rather liked it). The ship's slogan is "Cruising Italian Style", and the aim is to cater to European tastes. In practice, the great majority of the passengers were Italians, the rest seemed to be mostly Spanish, French and Russian. Consequently, most announcements are made in Italian, English, French, German, Spanish and Russian, which means that announcements tend to be rather long. Due to the large number of nationalities among the guests, Costa Magica staff makes an effort to seat people who speak the same language together at dinner, which is a very good idea. The quality of the food is OK, ranging from bland to tasty. Costa being an Italian cruise line, the food in the main dining rooms is heavily dominated by Italian cuisine. The buffet is more international, the food arguably tastier (!) than the main dining rooms, and we noticed as the week progressed that the number of guests declined in the dining room and increased at the buffet. Due to the variety of languages among the guests, the entertainment tend to focus on song and dance shows. These were rather enjoyable, but an acrobatic show that was on offer one night was not to our taste. We signed up for an organised excursion in St. Petersburg (if you join an excursion organised by the cruise line, you don't need to apply for a visa), while we explored Helsinki and Tallinn by ourselves. The all-day excursion in St. Petersburg was worth it, even though 2.5 hours at the Hermitage was a bit much. Service onboard was good, the staff was friendly, and especially our cabin attendant Hugo deserves a mention. I would not mind going on a Costa cruise again. Read Less
7 Helpful Votes
Sail Date: June 2018
We have been on 10 cruises and Costa Magica does not rate very well compared to the others. We booked this just to see what other cruise lines had to offer and were pleased with the price but overall disappointed. Embarkations was the ... Read More
We have been on 10 cruises and Costa Magica does not rate very well compared to the others. We booked this just to see what other cruise lines had to offer and were pleased with the price but overall disappointed. Embarkations was the easiest so far....flawless and no lines. The ships overall appearance seems to be nice and updated. The rooms are roomy for a cruise ship and we were pleased. We were assigned seating for dining and loved the family that we were paired with but we do not like the assigned seating and prefer the "Freestyle Dining". This allows much more flexibility and not such a rigid schedule while on vacation, The food was edible but not good. Several times we tried what they brought out but chose not to eat it or ate it because we were starving.. We were also disappointed that they do not serve coffee with dessert. Coffee is only served during breakfast and at the bar. Breakfast is good and we chose to go to our assigned dining room for breakfast because it was not as hectic as Deck 9 (which is a free for all). They do offer a menu and serve you coffee as well as a continental breakfast. We were usually off the ship during lunch so we do not know how that went. The service during the Dinner was below average. We constantly had to ask for water and very seldom would pour it for you. The server would just set it on the table. Entertainment was average. We never book shore excursions with the cruise lines because they are too expensive and the groups are too large. We did hear that the ship offered a really good program for the kids which is a plus for families. One of the big things we noticed was they were not require you to clean your hands prior to meals and did not offer warm wash cloths/sanitizer to clean your hands when you are coming aboard the ship after touring another country. Hand sanitizer was unavailable when boarding the ship in some ports and the one going into the dining area did not work properly. Also, we never saw them sanitizing the handrails, etc on the ship. The workers told us they work 8 months a year, 11 hour days, 7 days a week which I am sure this contributed to the poor service. Hopefully, they were given the gratuity that is automatically added to your bill. Our cabin as mid ship on Deck 2 and we could hear the crew working throughout the night most every night. Between the food/service/sanitizing I would not recommend this cruise line. Read Less
3 Helpful Votes
Sail Date: June 2018
Our fourth cruise with Costa (the second with Costa Magica) and, unfortunately, we have seen, over the years, a gradual decline in quality. Both cleanliness and services are maintained at good levels; the kitchen is on the decline. For the ... Read More
Our fourth cruise with Costa (the second with Costa Magica) and, unfortunately, we have seen, over the years, a gradual decline in quality. Both cleanliness and services are maintained at good levels; the kitchen is on the decline. For the entire duration of the cruise we had to avoid shrimp dishes because this crustacean was almost inedible. For the rest, average cuisine. As for the excursions, the two are excellent in St. Petersburg (although rather expensive), very bad that of Stockholm due to various disservices as well as an uneducated guide. It is opportune to emphasize that as an alternative to lunch, 90 minutes of free time have been "granted", from the most spent to bivouac on the steps of the buildings or on the benches of the main square of Stockholm, in order to consume the bad lunch basket, provided by Costa We have carried out, with an absolutely constructive spirit, the appropriate reports to the Customer Service, but finding a strenuous and sterile defense of office. La nostra quarta crociera con Costa ( la seconda con Costa Magica) e, purtroppo, abbiamo riscontrato, col passare degli anni, un progressivo calo della qualità. Si mantengono a buoni livelli sia la pulizia che i servizi; in calo invece la cucina. Per tutta la durata della crociera abbiamo dovuto evitare i piatti a base di gambero perchè tale crostaceo risultava quasi immangiabile. Per il resto cucina nella media. Per quanto riguarda le escursioni , ottime le due a San Pietroburgo ( anche se piuttosto care), pessima quella di Stoccolma a causa di vari disservizi oltre che di una Guida poco educata. Opportuno sottolineare che in alternativa al pranzo ci sono stati "concessi" 90 minuti di tempo libero, dai più trascorsi a bivaccare sui gradini dei palazzi o sulle panchine della principale piazza di Stoccolma, al fine di potere consumare il pessimo lunch basket, fornito dalla Costa, Abbiamo effettuato, con spirito assolutamente costruttivo, le opportune segnalazioni al Servizio Clienti riscontrando però una strenua quanto sterile difesa d'ufficio. Read Less
Costa Magica Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.1
Entertainment 4.0 3.2
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.2
Enrichment 1.0 2.7
Service 4.0 3.7
Value For Money 4.0 3.2
Rates 3.0 3.9

Find a Costa Magica Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise