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Sail Date: February 2019
We have chosen the itinerary not the ship but as the agency recommended this ship as a 5 stars from Costa fleet I expected the best of it. Well unfortunately expectations were far too high compared to reality. First of all is not a 5 ... Read More
We have chosen the itinerary not the ship but as the agency recommended this ship as a 5 stars from Costa fleet I expected the best of it. Well unfortunately expectations were far too high compared to reality. First of all is not a 5 stars and if I take the quality of the cabin and restaurant grounds is not even 4, I would give it a maximum of 3. The whole ship looks like it would have been furnished in the 80`s with a lot of kitsch elements. Golden metal, dull colors, and a wallpaper that can be unappropriated for certain ages. The cabin was ok in size but far too little place to put your stuff in especially if you are a family of 4. Best you have the least of luggage pieces as there is no place but under 1 bed to store it. The bed was pretty comfortable but had a dirty head far too small for practical use but we avoided touching it anyway as was stained. Bathroom was the classical small one and except soap there was no other toiletry provided and I mean just soap not shampoo. You could call for some cream or shower cap if you wanted. The shower curtain was matter of few cms too short to make sure you inundate the whole space when showering - couldn`t they afford to buy few cm more to save the stress of leaking water... Once we got paper napkins which I think was a mistake as the box disappeared after without being replaced. The towels and bed sheets always had some spots even if being newly replaced - I have never seen in a ship or high end hotel so many spots on "freshly changed" stuff. Not sure they came this way from cleaning or just the cleaning lady somehow poorly handled them - I called several times to be changed till gave up. It was also clear that the cleaning lady is overloaded - in the days they embark there was no way she manages all the cabins. Restaurants were a bigger issue. The buffet restaurants upstairs were always very dirty and disorganized. Imagine you come first thing in the morning and your marmor imitation table is dirty which I believe was left dirty from dinner as typically you`ll find ketchup and bread crumbs. Worse is that the servers didn`t cared too much even when they were told. Once the lady I asked to clean it just cleaned half of table ... anyway the way they cleaned was passing an already cluttered cloth which would leave a disgusting watery surface I used to anyway dry again myself with paper towels. Actually by the end of the cruise my morning routing was to pick up directly paper towels and clean my table... Food was plenty but nothing you would really say wow - there was an Italian theme indeed not all the dishes were tasting as expected. Prosciutto was something I enjoyed but the mozzarella they said is done on ship was not really good. Buffet was fine even if twice I had to get out a piece of hair from my grilled meat. Worse was the dinner as there was no single time when I could say wow - in other cruises we took we really had dinners where you could feel the difference to buffet in high end food here I think better stick with buffet. Twice we returned the main dish without touching it. Once we got at extra cost lobster - that came just grilled ok we asked grilled but expected some fancy tasty sauce as a completion - was not bad but that was just grilled lobster they want 25 euro for. Desserts were a huge disappointment - whatever had white color was just wiped cream that they call it one day mousse the other panna cota and so on. I remember one time when they had a chocolate cake in the buffet that was really good, tasty not something you would just take in as need of sugar.We ended up buying gelato for kids and that was extra cost but good. Standard coffee from machines was poor in taste, I used the decaf one that was not so bad on the other side. The button on their coffee machine was broken and fell down every time you pushed it so you had to pick it up stick it back and hold it so it doesn't fall again - in the 2 weeks we were there nobody bothered to repair it so you would just feel the need to tell to the newcomers the secret how to keep it in place. For drinks you need to pay extra - we just took a lunch and dinner package to have drinks during this time and we wanted to upgrade for cocktails but failed to do this on line and on the ship we were surprised to find out that it costs more then double in price so we said we buy by piece whenever we want and frankly we were happy we didn't wasted money on it. The wine they get you at lunch and dinner is really low quality and the cocktails especially at the pool bar didn't look at all appealing neither is size, care in preparation or content. The restaurant allocated for dinner was not fancy in any way and worse was that it had some separation for waiters with sinks and cupboards and if you were unlucky enough to be on the lower side facing these places it was extremely noisy as they were throwing in cutlery and plates. It was like eating in a kids canteen. Service at the first table we were in was too relaxed, we had to serve ourselves for refills with wine for example. We wanted to ask a change just because of the noise and surprisingly one day we get a paper that we were allocated to another table by our request - good news but actually we didn't made that request so suppose was their way to force us to move. We were happy with the new siting both table and service but one day after another paper, another move. This time we were so upset with our 3-rd waiter attitude that we went and asked the change ourselves and gave negative feed back - we believe that the reception lady gave this negative feed back to another waiter. Anyway at least last 3 days we had a normal service in a place where we should not feel like in a canteen. One huge negative point the dress code. For evening I expect on a cruise that people dress up a bit if not they can go in the buffet. Here in the formal restaurant at dinner I have seen people in flip flops and plastic slippers, a lot of loose sport wear and plenty of sporty shorts. I expect the personnel is keeping and reinforcing the dress code. Also no welcome to the dinner restaurant if there was more then 1 waiter there they would chat between them. Public toilets close to restaurant were at noon still missing towels, I didn't had the courage to visit the ones near pool preferring to return if needed in the cabin. Service overall was exactly that: no interest - I have read the reviews of other passengers and looks like many agree the personnel is completely not motivated, no smile, no interest I`am not even saying about any extra mile to make your stay magic. Seemed from outside there is little connection between their various levels of personnel. This is the only ship or resort where people simply don`t smile, not even when they were paid to welcome you. Photographs were having a too imposing attitude. Dinners were worse as you chew your food and the guy pops up and almost commands you to take a posing position. I looked by curiosity on the photos they print and was not impressed with quality either. Reception was another negative. If you come with a complain their attitude becomes not pleasant and if you come for another reason mostly they would redirect you to someplace else. I`m not sure why they call hospitality desk as it`s anything but not hospitality. They would not solve a problem for you but have enough time to chase you for feed back. We had to ask 4 times or even more we get the daily bulletin. On the other side they were more than happy to fill our postal box with tons of wasted paper on what they sell in the shop. The daily journal was just ship`s activities, could be nice they include something on the port of calls like we had on other ships. The upper deck was pretty busy so if you want a chair in the shadow around the pools you must literally be first thing in the morning ready to grab your chaise long if not up in the sun. For the size of the ship I expected bigger facilities in entertainment. They have 3 pools but their were smaller then on a small ship with one. f you had few kids in it was already full - felt you were in a larger bath tab. The big water slide was a catch definitely for kids - in sea days expect big lines, also is opened only few hours morning and resp after noon. In terms of activities and entertainment for us the huge positive point was their kids club - limited a bit by the languages they spoke but still you could practically have the kids there almost full day and they cover even lunch and dinner time. Other wise you have the standard by the pool games, some dance classes, aerobic etc as in any resort or ship. The theater had some attractive shows but we were never able to catch them in full given the dinner settings - not able to catch first and too late for the second. In terms of embarkation and exit from ship we can heavily complain about the start of our trip as we were canceled a flight and had to join the ship only second day while we were still paying the full cruise. We have called both agency and Costa help desk and they told us as we already paid the cruise in full we can embark second day when ever we want - so even calling once more just before leaving our hotel and getting insurance from Costa we can embark we come on place and surprise we need to wait till standard embarkation time> we were neither returned our money for the first day we were not on the ship. We took only one single trip from them directly - as practically is almost double in price compared with local agencies which is not fair if you take the fact that mostly on cruise bought trips there will be large groups and less flexibility. Worse was with kids price as if local agencies give you 50% or more discount Costa discounts were minimal for kids. Here once again no proper communication as we bought this trip in advance on line on Costa site but nobody told us we need to actually get the tickets personally on the ship - we never experienced this before as on other cruises they will put the tickets or waist bands in your post from own initiative or at least give you the info what to do. Good we asked a day in advance and they said they are out of free places and it`s not their fault - after further discussions proving there was zero communication on procedure we finally got our tickets and we were surprised to see the second day the tour was not even full. There were also several changes in the second week in terms of timing of port stay so get a margin when you plan for shore excursions on your own. This of course is not always at cruise decision and depends a lot on weather. Language on board counting that most serving of personnel is Asian will inevitable turn to English. I have several times called the room service for change of dirty towels or lack of soap and even if they answered in Italian I had to reconfirm in English or they brought the wrong item. What was pretty good on the other side is that we never waited in long queues to get back on ship and probably that was because most of stops were full day and people had more flexibility on return time so would not head all in one at the entry. All in one we were not satisfied with our ship experience from the quality of service overall but the 14 days mixture of islands they offer is really interesting. For those interested in the itinerary suggest o check other similar offers with different companies or pay a special attention to price if they decide for Costa. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all ... Read More
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all co-cruisers were good mannered people all enjoying vacation. The food was quite good at the evening dinner and buffets at breakfast and lunch. The entertainment overall okay but it was mostly too loud on the 5th floor dance area and in some of the lounges, one could hardly talk to someone sitting beside them and once it actually hurt my ears just walking through the area. This isn't evening "disco" time I am talking about this is early evening music entertainment. There is definitely opportunity there to turn down the music a bit. The other opportunity that Costa could look at is their dinner service. It was slow most the time. Often our dirty plates sat in front of us for quite some time, slow on wine refills and they didn't offer coffee service in the dining room. For cruise pictures...I think the Costa should move to digital. Who really wants 11X17 pictures for their walls? This cruise was excellent value for my money. I would travel on this ship again. Staff were all pleasant, food was very good. The ship overall had a nice ambiance. I really enjoyed one day while the ship leaving the island for the day, the "opera" singer, singing the song "Time to Say Goodbye". That was a nice moment. Read Less
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6 Helpful Votes
Sail Date: November 2018
We chose this cruise because the time and cost was right for us and the ports visited appealed to us. The time spent in each port seemed reasonable also. We are American and we did know the experience would be different for us on an ... Read More
We chose this cruise because the time and cost was right for us and the ports visited appealed to us. The time spent in each port seemed reasonable also. We are American and we did know the experience would be different for us on an Italian ship...previously all our cruises have been on Carnival. (The first day as soon as we got on the ship and went to the buffet, a couple sat down next to us at the table, but as soon as we said "hello" they got up and moved...obviously they didn't want to sit next to Americans!) The employee, Michaela, who "took care" of the English-speakers was very nice and helpful, having a separate meeting with us and offering her help when we needed it. If you are English-speaking be aware that announcements will be made on Costa ships in various languages, taking up a lot of time. The cabin was comparable to Carnival cabins, as the designer of the Carnival and Costa ships is the same. However, our cabin was showing wear with the front of a drawer falling off among other things. The cabin steward was efficient and nice. One thing I found disappointing is that Costa assigns you a cabin, no choice of your own! On Carnival we always choose the cabin we want. We ended up with a cabin at the aft of the ship. It wasn't a bad location except in rough waters, which we had only once. Food in the dining room was beautifully presented but not always tasty. Main entrees sometimes seemed odd, even though I am a fairly adventurous eater. One of our waiters was really screwy, laughing at who knows what...our American table-mates and us? Food at the buffet was always the same and plentiful, tasty for the most part. Costa offers drink packages and it seemed to us beforehand on the website that in order to have water at meals you'd need to order a water package, and we ordered one for me. I wish we hadn't as I could have had natural water at meals anyway. The package stated that you'd have this water to carry with you, however, the water is in liter bottles that I did not want to carry with me, especially on excursions. Plus, the waiters NEVER understood that I was to get this water (my choice of sparkling or natural) during the whole cruise, even though it was printed on the back of my Costa card and even after several phone calls in which the customer service person said they would speak to the waiters about it! They admitted the employees needed more training! My husband had the beer package and had the same trouble. His Costa card too had "water" printed on the back of it so it was a reoccurring problem as well. Fact is, you could get wine or beer anywhere without a package and the cost seemed to be the same. I would not recommend purchasing drink packages. The worst part of the cruise was the trouble we had with excursions. The one I was looking forward to the most was cancelled. This was the "Gourmet" excursion with wine-tasting and truffles out of Savona, Italy. First they said it was cancelled due to not enough English-speakers signing up for it, but when I inquired about going on a non-English-speaking excursion to that location they said they were not going there at all! We substituted an excursion to Genoa. As it turned out, I had obviously eaten something in the dining room the night before we reached Savona that didn't agree with me and I just could not risk being away from a bathroom on a bus for an hour to go to Genoa the next morning. I took medicine on my own and knew I'd get over it in time and didn't need a doctor. When we called to cancel that excursion they said we could not cancel it unless I went to the doctor, for a fee of 50 euros, and got a note saying I was not well enough to go on the excursion. We said, soooo you can cancel an excursion on us but we cannot cancel one on you! Right? They said right! If I'd spent the money for the doctor and he said I was okay, which he likely would have done since I had no fever, we would have spent the extra 50 euros and still paid for the excursion. As it was, we paid for an excursion we didn't take. Then, after our excursion in Pisa my husband started having back and hip pain and knew he was not going to be able to walk for the 2.5 hours on the excursion we'd booked for Rome the next day. We decided we'd be better off doing the "Rome on our own" tour and tried to change it the night before Rome but the excursion office was closed. We called early the next morning and they said we could change the excursion at the departure point but still had to pay for the original one. So, we did that out of necessity. Rome turned out to be cold and rainy. That was not Costa's fault of course, but almost all the people on our bus returned to the point we were to meet the bus early because we were all miserable due to the weather, and the bus did not pull up until the exact minute we were to leave. It does seem like the bus could have gotten there a little ahead of time as there was space to park the bus and the weather was so awful! Most of the tour guides were okay. The one in Pisa was excellent! The one in Palma de Mallorca spoke so fast that we couldn't understand her even if it was in English! All in all, the Costa excursions were disappointing for us, although Pisa was excellent and we had a wonderful time on our own in Aix-en-Provence, which was an excursion out of Marseilles. This cruise had people embarking and disembarking at each port, which was also different. This meant that there was a safety session each day for those just getting on the ship, and that there were extra announcements and "noise" each day. We did not take an excursion in Barcelona as we got on and off there. We spent 4 extra days in Barcelona at the end of the cruise and that was a very pleasant part of our trip. Glad we did that. Barcelona is an interesting and very friendly city! Actually, the very best part of our cruise was time spent with the English-speaking couples we met. With so few of us we developed a sort of camaraderie among us and that was fun! Thank goodness for them as I must say that some of the other people on the cruise (not all by any means) were actually rude and pushy, not something we were used to on a cruise. In conclusion, we will not take a cruise on an Italian ship again, and don't recommend it for Americans. My total rating of 3 stars is generous. My husband would rate it a 2. Read Less
5 Helpful Votes
Sail Date: September 2018
We chose this cruise because we wanted to visit Scandinavia, but not at the luxury level. We covered Stockholm, Copenhagen, Amsterdam, UK, France, Portugal and Spain, albeit for only a few hours each. Our Balcony stateroom was great, the ... Read More
We chose this cruise because we wanted to visit Scandinavia, but not at the luxury level. We covered Stockholm, Copenhagen, Amsterdam, UK, France, Portugal and Spain, albeit for only a few hours each. Our Balcony stateroom was great, the ship itself is attractive, entertainment very good and the staff were mostly personable. We were an hour late docking in Amsterdam - back and forth many times until they found the right dock...and blamed it on (the minimal) fog. Many people were late to their excursions, which resulted in backing up 1st seatings. Internet was non-existent unless you paid $10/day, and I heard a passenger complain that it didn't work anyway. In Amsterdam, the crew acted like they had never tried to sort people for cruises before - resulting in total chaos and people very late for their excursions. Coffee and "juice" (diluted imitation junk( were not available during buffet hours - water only. I expected, this being an Italian ship, that we would experience great Italian food - no. Very bland, tasteless pasta dishes, servings were made to look artistic to disguise the fact that you were getting about enough to feed a bird. Sometimes the meat was so tough we couldn't cut it with a knife. I could go on, but you get the picture. Read Less
6 Helpful Votes
Sail Date: August 2018
Chose this cruise because of the ports it was visiting. Beautiful ship, although dated with some maintenance needed. Hygiene was not enforced, there were plenty of containers full of hand cleanser but rarely used. At the buffet people just ... Read More
Chose this cruise because of the ports it was visiting. Beautiful ship, although dated with some maintenance needed. Hygiene was not enforced, there were plenty of containers full of hand cleanser but rarely used. At the buffet people just dived in with hands to get food even though serving spoons were there. Noticed many people using toilet facilities but not washing hands. Many people got gastro, flu, coughing with doctors & nurses kept busy. It felt as though English speaking guests were not welcome, activities were for European guests. Entertainment was poor with the best shows being put on at dinner by the wait staff. Enjoyed the food at restaurants, wait staff pleasant, although at times their serving was like an outdoor cafe. Children ran riot well after midnight. Many young staff on who thought everyone was deaf, so yelled loving the sound of their own voices. Reception staff were unable to solve issues raised which could have been dealt with by some FAQs. Felt they were justifying their jobs! Lacked leadership. Had to pay extra for ice cream, coffee, pizza. Photos expensive, 14 Euro. Shore excursions expensive, easier to do yourself. Spa area needs a revamp. Read Less
6 Helpful Votes
Sail Date: August 2018
Have just completed cruise with Costa from Stockholm to Russia back to Stockholm and then down to Italy. Total around 21 days. Ship was built in 2004. Although I suffered from food poisoning on the last night, Dining in Restaurants and ... Read More
Have just completed cruise with Costa from Stockholm to Russia back to Stockholm and then down to Italy. Total around 21 days. Ship was built in 2004. Although I suffered from food poisoning on the last night, Dining in Restaurants and Buffett was quite good. Accommodation although a bit dated was good and consider room quite comfortable with a good mattress. The waiters and room attendants were good.That is the good points. The pool area was quite acceptable. Now the bad points. My cabin was in the lower section of the ship and during normal cruising quite comfortable, however when the boat exceeded 21 knots, the noise was unbearable and the cabin actually was shaking. So take the upper decks if you intend to book this ship. On 3 normal nights I was unable to sleep!. This was mentioned to the wonderful staff!! on the Hospitality Desk and who really showed little interest which was normal practice. There is definitely no customer service in this particular section of the Boat along with the Excursion staff. I went on numerous excursions and whilst I accepted that they might have been a bit expensive I could not believe how incompetent they were. The Russian excursion was excellent. The excursions I booked to Tallin, Rouen, Lisbon and Marseilles failed miserably due to various factors like the tour guide was either disinterested, on medication or something other or showed little interest in our group. The Excursion to Rouen in particular was crazy. We had just 1 guide with more than 20 English and more 20 German passengers. No headphones were provided and the guide alternated between German and English, spoke too low, was disinterested and nobody could hear her. Just crazy. On the tour of Tallin , 5 passengers were left behind due to no fault of their own, just incompetence by the tour guide and forced to either take taxi's back to the boat or walk back. This was explained to the Excursions Staff with little interest. I was not refunded for my taxi fare!! Other problems experienced including the internet packages. Although this ship appears to take this cruise on numerous occasions the internet packages never worked or provided the service advertised. A rip off. Other little things that were charged for was, breakfast in cabin, ice cream/crepes, Ice Cream Trolley and water. Despite having a Drinks package I was unable to be provide with bottled water. Had to pay 3 Euro. Just crazy. I guess another downside was that Costa Magica was always docked the furthest from the town. Compulsory Hotel service charges were also a surprise which the Australians were not aware of until arriving on board. No mention of these charges by Touring Company in our Booking Contract. In Costa's Tour Values they state Clear and Transparent prices and no unpleasant surprises. The only trouble is that you are not aware until you arrive on the ship. As one Passenger mentioned, it is always a good idea when talking to Costa Staff to keep both hands in your pockets!. Despite written assurances that excursions etc would be paid at the end of the cruise, they were taken out on a daily basis. Another broken promise.! Many Australians experienced troubles with this cruise. I would never travel with these people again and that is felt by most people. If Costa do come to these waters, stay away. They are plenty of good Cruise company's better. Read Less
7 Helpful Votes
Sail Date: August 2018
My wife and I booked this and it's following cruise through a travel agents promotion in Australia. It looked like a good deal at the time. I have been on cruises with several other companies which have all been good. After ... Read More
My wife and I booked this and it's following cruise through a travel agents promotion in Australia. It looked like a good deal at the time. I have been on cruises with several other companies which have all been good. After booking this cruise we looked at cruise critic and were a bit shocked at some of the reviews which led us to be apprehensive about the trip. The embarkation was ok as it can be a bit chaotic on any cruise. On checking out the ship on arrival we were impressed overall especially the cabin which looked like it had just had a refit. After that it was all down hill. You cannot get an ice cream on board unless you pay for it not even in the main dinning room with dinner. You basically have to pay for everything extra. I always have a sauna when on the ship. When I couldn't access the sauna I enquired and was informed that it was 25Euro a day to use it which is a ridiculous amount to use a sauna for half an hour. No wonder the sauna looked unused. I have never paid for the use of the sauna before. Now for the real bad. The bistro was the most unbelievable place you could ever imagine. There is no hygiene control. No one uses the chemical supplied to sterilise their hands when entering the bistro. People touch food, cutlery and plates with their hands without using same. There are signs to show entry and exit but no one uses this. It is a free for all, pushing in to the middle of the que and going up the wrong way is just normal. It is normal to get pushed aside by people who think they have right of way. There are no staff as in other cruise lines controlling this. On other cruise a gloved staff member hands out the plate and cutlery after you have sterilised your hands. I don't know if this is normal on Italian cruse lines but the amount of food taken off the ship by people going on day trips staggered me. It looked like they were feeding a hoard. It was normal to see cruisers off the ship sitting eating the food from the breakfast session in the middle of cities we visited. Gratuities on this cruise line are compulsory and enforced and as such should be included in the fare not added on. In this case I would not have paid any gratuities as I found the food average, entertainment average and the service in most cases average. Mostly Italian is spoken during shows and entertainment which is a real problem for english speaking cruisers. Shore excursions were expensive. This is a cruise line built for Italians and only Italians. In my opinion if you are not Italian don't use this company. If Costa wants to improve it's image it needs to change its business format becoming an International cruise company catering for all nationalities. In its present format I cannot see Costa prospering as a major cruise line. The only area of the ship I liked and enjoyed was the Piano Bar. The staff in this bar were the most efficient and personable on the whole ship making it a pleasure to go there each night before and after dinner. Read Less
3 Helpful Votes
Sail Date: August 2018
I chose this cruise thinking it would be lovely for my moms very first cruise. Honestly the ports of call sounded more appealing than a normal med cruise. And that was my main reason for picking this cruise line. I have cruised before but ... Read More
I chose this cruise thinking it would be lovely for my moms very first cruise. Honestly the ports of call sounded more appealing than a normal med cruise. And that was my main reason for picking this cruise line. I have cruised before but always with American ships (Carnival in particular)So was expecting high standards. In fairness the crew were very sweet and did everything they could to make the cruise enjoyable in particular the staff at embarkation and disembarkation very helpful to my elderly mother taking her hand on and off the ramp, Our waiter in the evening Dsilva Dolree did his very best to ensure our dining was pleasant. (The food was generally exceptionally disappointing) And our cabin crew lovely and helpful. My main complaints were food related. Bland at best and over salted at worst. The same Italian staples came out at lunch each day same sandwiches same hams cheeses etc. I understand its an Italian ship but they need to cater to those of us that are not Italian. We don`t all love tasteless over-salted pasta. Or a main course for dinner without vegetables. There was plenty of melon on board and plenty of apples and pineapple so I cannot complain about the fruit however a variety would be nice instead of same oh same oh at every lunch and breakfast. Most people go on a cruise for the food drink and entertainment. In all of these I`m afraid i found the Magica totally lacking. (I`m not a drinker so honestly didn't pay for a drinks package because it would have been a waste) hate to say this but will not use Costa again I think I will stick to the American cruises there is no comparison . they know how to entertain and how to put on beautiful edible meals. Read Less
7 Helpful Votes
Sail Date: July 2018
I choose costa magica 7 day of Baltic because sdate match for my daughter and wife holiday. I hope this ship is her first cruise made them happy. Last year I and my mother cruise with costa fortuna .We appreciated that ship but nor for ... Read More
I choose costa magica 7 day of Baltic because sdate match for my daughter and wife holiday. I hope this ship is her first cruise made them happy. Last year I and my mother cruise with costa fortuna .We appreciated that ship but nor for costa magica. First at embarkation the officer forgot to stamp complete in boarding ticket and I have to return after X ray. Lunch buffet are hot dog and hamberger but tomato ketchup and mayonaise are inadequate. Dinner no ice cream tea or coffee. Supper has only pizza veg/ham cheese. After midnight has only milk /tea. Entertainment nearly half are non english song but no asian. Gym has some malfunction equipment. inside cabin is small but clean.Port @ stockholm helsinki st peterberg tallin are good. I travel by myself I take uber is good. in St peterberg I takeTaxo vichof for service in hour based have a big problem because call center hot good in english. The last and the most not appreciated is before i disembarkation I check money credit on board gratitude and internet price. It is correct. But 3 day after the credit card officer phone me in midnight because someone try to use my credit card . Read Less
6 Helpful Votes
Sail Date: July 2018
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous ... Read More
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous about the fact that I have never been on a cruise and I might get seasick. Luckily, we had great weather and the sea was calm. We were told that this is mostly the case on this route. You might feel the vibrations of the motor from time to time and on the bow (front) you feel the waves more than at the stern (rear). We booked a cabin with a balcony which is totally worth the price difference to see the beautiful Stockholm archipelago in the morning when you sail out and sunbathe away from the crowded pools if you enjoy your peace and quiet. We booked the non-alcoholic drink package but soon realized that for 2 persons 40 drinks were too much. Since you are out on most days and water is available all along the cruise. We kept drinking sugary mocktails, which were delicious but surely not very healthy. Also, the prices of the regular cocktails and drinks are not too high, with a bottle of wine starting at 20 Euros during dinner and a mojito costs 7,50 Euros. In summary, I would not get a drink package at all, unless you like to get drunk and party every night. The food quality at the buffet is reasonable but it gets pretty full, so the option for a quiet dinner on your table is great, although the selection is limited and you need to dress up a little. Be aware of the dress codes: There is a forrmal dinner, a white night and a Gala dinner and although not everyone in the cruise follows, it is nice to fit in during seated dinners. In my experience, staff were extremely friendly and the service was great (we ordered breakfast in the cabin on the departure day and had it on the balcony as we cruised out of Stockholm) We had the impression that most staff look happy, which gives you a good feeling. We did experience a couple of angry guests on the other hand, shouting at the customer service staff. If you do not like criowds or screaming children, there are many ways of avoiding them. The ship is so big, you can alsways find a quiet spot on one of the decks. There are many first-timer traps that are easy to fall into: The photographs, the souvenirs, the overpriced tours, the drinks and the spa. If you are sailing in nice weather, you don't need the spa. It is tiny, dark and the sauna and steam bath are separate for men and women, so if you are a couple you cannot share the experience. There are six jacuzzis and three swimming pools, two without loud music, you can enjoy without extra payments. The spa does not have a pool, only two indoor jacuzzies and a tiny relaxing area indoors. In Tallin and Helsinki do not book tours nor use the hop on hop off buses, you can take public transportation to the center of the cities which are easy to walk along if you are used to touring on your own.In St Petersburg we took the Costa tour, it offers some advantages, such as the fact that they wait for you if you are a bit late to come back,which might happen since the traffik is so unpredictable. You also feel very safe in the bus and during the tour. You might choose to take a tour on your own, bit it is necessary to have a visa from the Russian authorities to disembark without a booked tour. In all, Costa Magica was a pleasant experience and we would like to travel again on a different route some other time. Read Less
Costa Magica Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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