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Sail Date: August 2018
I chose this cruise thinking it would be lovely for my moms very first cruise. Honestly the ports of call sounded more appealing than a normal med cruise. And that was my main reason for picking this cruise line. I have cruised before but ... Read More
I chose this cruise thinking it would be lovely for my moms very first cruise. Honestly the ports of call sounded more appealing than a normal med cruise. And that was my main reason for picking this cruise line. I have cruised before but always with American ships (Carnival in particular)So was expecting high standards. In fairness the crew were very sweet and did everything they could to make the cruise enjoyable in particular the staff at embarkation and disembarkation very helpful to my elderly mother taking her hand on and off the ramp, Our waiter in the evening Dsilva Dolree did his very best to ensure our dining was pleasant. (The food was generally exceptionally disappointing) And our cabin crew lovely and helpful. My main complaints were food related. Bland at best and over salted at worst. The same Italian staples came out at lunch each day same sandwiches same hams cheeses etc. I understand its an Italian ship but they need to cater to those of us that are not Italian. We don`t all love tasteless over-salted pasta. Or a main course for dinner without vegetables. There was plenty of melon on board and plenty of apples and pineapple so I cannot complain about the fruit however a variety would be nice instead of same oh same oh at every lunch and breakfast. Most people go on a cruise for the food drink and entertainment. In all of these I`m afraid i found the Magica totally lacking. (I`m not a drinker so honestly didn't pay for a drinks package because it would have been a waste) hate to say this but will not use Costa again I think I will stick to the American cruises there is no comparison . they know how to entertain and how to put on beautiful edible meals. Read Less
1 Helpful Vote
Sail Date: July 2018
I choose costa magica 7 day of Baltic because sdate match for my daughter and wife holiday. I hope this ship is her first cruise made them happy. Last year I and my mother cruise with costa fortuna .We appreciated that ship but nor for ... Read More
I choose costa magica 7 day of Baltic because sdate match for my daughter and wife holiday. I hope this ship is her first cruise made them happy. Last year I and my mother cruise with costa fortuna .We appreciated that ship but nor for costa magica. First at embarkation the officer forgot to stamp complete in boarding ticket and I have to return after X ray. Lunch buffet are hot dog and hamberger but tomato ketchup and mayonaise are inadequate. Dinner no ice cream tea or coffee. Supper has only pizza veg/ham cheese. After midnight has only milk /tea. Entertainment nearly half are non english song but no asian. Gym has some malfunction equipment. inside cabin is small but clean.Port @ stockholm helsinki st peterberg tallin are good. I travel by myself I take uber is good. in St peterberg I takeTaxo vichof for service in hour based have a big problem because call center hot good in english. The last and the most not appreciated is before i disembarkation I check money credit on board gratitude and internet price. It is correct. But 3 day after the credit card officer phone me in midnight because someone try to use my credit card . Read Less
4 Helpful Votes
Sail Date: July 2018
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous ... Read More
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous about the fact that I have never been on a cruise and I might get seasick. Luckily, we had great weather and the sea was calm. We were told that this is mostly the case on this route. You might feel the vibrations of the motor from time to time and on the bow (front) you feel the waves more than at the stern (rear). We booked a cabin with a balcony which is totally worth the price difference to see the beautiful Stockholm archipelago in the morning when you sail out and sunbathe away from the crowded pools if you enjoy your peace and quiet. We booked the non-alcoholic drink package but soon realized that for 2 persons 40 drinks were too much. Since you are out on most days and water is available all along the cruise. We kept drinking sugary mocktails, which were delicious but surely not very healthy. Also, the prices of the regular cocktails and drinks are not too high, with a bottle of wine starting at 20 Euros during dinner and a mojito costs 7,50 Euros. In summary, I would not get a drink package at all, unless you like to get drunk and party every night. The food quality at the buffet is reasonable but it gets pretty full, so the option for a quiet dinner on your table is great, although the selection is limited and you need to dress up a little. Be aware of the dress codes: There is a forrmal dinner, a white night and a Gala dinner and although not everyone in the cruise follows, it is nice to fit in during seated dinners. In my experience, staff were extremely friendly and the service was great (we ordered breakfast in the cabin on the departure day and had it on the balcony as we cruised out of Stockholm) We had the impression that most staff look happy, which gives you a good feeling. We did experience a couple of angry guests on the other hand, shouting at the customer service staff. If you do not like criowds or screaming children, there are many ways of avoiding them. The ship is so big, you can alsways find a quiet spot on one of the decks. There are many first-timer traps that are easy to fall into: The photographs, the souvenirs, the overpriced tours, the drinks and the spa. If you are sailing in nice weather, you don't need the spa. It is tiny, dark and the sauna and steam bath are separate for men and women, so if you are a couple you cannot share the experience. There are six jacuzzis and three swimming pools, two without loud music, you can enjoy without extra payments. The spa does not have a pool, only two indoor jacuzzies and a tiny relaxing area indoors. In Tallin and Helsinki do not book tours nor use the hop on hop off buses, you can take public transportation to the center of the cities which are easy to walk along if you are used to touring on your own.In St Petersburg we took the Costa tour, it offers some advantages, such as the fact that they wait for you if you are a bit late to come back,which might happen since the traffik is so unpredictable. You also feel very safe in the bus and during the tour. You might choose to take a tour on your own, bit it is necessary to have a visa from the Russian authorities to disembark without a booked tour. In all, Costa Magica was a pleasant experience and we would like to travel again on a different route some other time. Read Less
1 Helpful Vote
Sail Date: July 2018
Selected Costa because was going where I wanted go and at exactly the right time. I chose a grand suite and it was very comfortable, included a butler, and specified dining in the exclusive 88 seat deck 11 dining room. Dining service ... Read More
Selected Costa because was going where I wanted go and at exactly the right time. I chose a grand suite and it was very comfortable, included a butler, and specified dining in the exclusive 88 seat deck 11 dining room. Dining service beautifully served and attended to; however, the quality of the food was only fair. Ship was too large for my liking and everything was extra. Bought the top drink package to avoid hassle of paying for water and drinks. WiFi quality OK but it was much too expensive. Could not find a free ice cream machine and had to pay 3€ per scope at the several spots that has ice cream. There we no talks about port stops, only pressure to buy ship excursions. Embarkation and disembarking procedjres were easy and swift. The attention and service to the grand suite customers was very good and much appreciated on such a large ship. Though announcements were either in four languages or only in Italian, the crew all spoke good English And were all very cordial. Read Less
5 Helpful Votes
Sail Date: June 2018
We have been on 10 cruises and Costa Magica does not rate very well compared to the others. We booked this just to see what other cruise lines had to offer and were pleased with the price but overall disappointed. Embarkations was the ... Read More
We have been on 10 cruises and Costa Magica does not rate very well compared to the others. We booked this just to see what other cruise lines had to offer and were pleased with the price but overall disappointed. Embarkations was the easiest so far....flawless and no lines. The ships overall appearance seems to be nice and updated. The rooms are roomy for a cruise ship and we were pleased. We were assigned seating for dining and loved the family that we were paired with but we do not like the assigned seating and prefer the "Freestyle Dining". This allows much more flexibility and not such a rigid schedule while on vacation, The food was edible but not good. Several times we tried what they brought out but chose not to eat it or ate it because we were starving.. We were also disappointed that they do not serve coffee with dessert. Coffee is only served during breakfast and at the bar. Breakfast is good and we chose to go to our assigned dining room for breakfast because it was not as hectic as Deck 9 (which is a free for all). They do offer a menu and serve you coffee as well as a continental breakfast. We were usually off the ship during lunch so we do not know how that went. The service during the Dinner was below average. We constantly had to ask for water and very seldom would pour it for you. The server would just set it on the table. Entertainment was average. We never book shore excursions with the cruise lines because they are too expensive and the groups are too large. We did hear that the ship offered a really good program for the kids which is a plus for families. One of the big things we noticed was they were not require you to clean your hands prior to meals and did not offer warm wash cloths/sanitizer to clean your hands when you are coming aboard the ship after touring another country. Hand sanitizer was unavailable when boarding the ship in some ports and the one going into the dining area did not work properly. Also, we never saw them sanitizing the handrails, etc on the ship. The workers told us they work 8 months a year, 11 hour days, 7 days a week which I am sure this contributed to the poor service. Hopefully, they were given the gratuity that is automatically added to your bill. Our cabin as mid ship on Deck 2 and we could hear the crew working throughout the night most every night. Between the food/service/sanitizing I would not recommend this cruise line. Read Less
1 Helpful Vote
Sail Date: June 2018
Our fourth cruise with Costa (the second with Costa Magica) and, unfortunately, we have seen, over the years, a gradual decline in quality. Both cleanliness and services are maintained at good levels; the kitchen is on the decline. For the ... Read More
Our fourth cruise with Costa (the second with Costa Magica) and, unfortunately, we have seen, over the years, a gradual decline in quality. Both cleanliness and services are maintained at good levels; the kitchen is on the decline. For the entire duration of the cruise we had to avoid shrimp dishes because this crustacean was almost inedible. For the rest, average cuisine. As for the excursions, the two are excellent in St. Petersburg (although rather expensive), very bad that of Stockholm due to various disservices as well as an uneducated guide. It is opportune to emphasize that as an alternative to lunch, 90 minutes of free time have been "granted", from the most spent to bivouac on the steps of the buildings or on the benches of the main square of Stockholm, in order to consume the bad lunch basket, provided by Costa We have carried out, with an absolutely constructive spirit, the appropriate reports to the Customer Service, but finding a strenuous and sterile defense of office. La nostra quarta crociera con Costa ( la seconda con Costa Magica) e, purtroppo, abbiamo riscontrato, col passare degli anni, un progressivo calo della qualità. Si mantengono a buoni livelli sia la pulizia che i servizi; in calo invece la cucina. Per tutta la durata della crociera abbiamo dovuto evitare i piatti a base di gambero perchè tale crostaceo risultava quasi immangiabile. Per il resto cucina nella media. Per quanto riguarda le escursioni , ottime le due a San Pietroburgo ( anche se piuttosto care), pessima quella di Stoccolma a causa di vari disservizi oltre che di una Guida poco educata. Opportuno sottolineare che in alternativa al pranzo ci sono stati "concessi" 90 minuti di tempo libero, dai più trascorsi a bivaccare sui gradini dei palazzi o sulle panchine della principale piazza di Stoccolma, al fine di potere consumare il pessimo lunch basket, fornito dalla Costa, Abbiamo effettuato, con spirito assolutamente costruttivo, le opportune segnalazioni al Servizio Clienti riscontrando però una strenua quanto sterile difesa d'ufficio. Read Less
6 Helpful Votes
Sail Date: June 2018
It was my first experience with Costa Cruise. North Europe destination (Stockholm, Helsinki, St. Petersburg, Tallinn). In short: Embarking - just few minutes, nice welcoming by staff, photo and ID card is ready, you leave baggage at ... Read More
It was my first experience with Costa Cruise. North Europe destination (Stockholm, Helsinki, St. Petersburg, Tallinn). In short: Embarking - just few minutes, nice welcoming by staff, photo and ID card is ready, you leave baggage at collection point and you go straight to the cabin. Your baggage is delivered to your cabin within next half an hour. As simple as is. Cabin: we had balcony one. 1 double bed and i single one. Both comfortable and well sized. Cabin perfectly clean. TV set might have been a bit bigger but was ok. Shower worked well. Dinning: we chose international breakfast option - enough variety of food - whatever you need. All fresh and tasty. Dinners were extremely good. No standing in queues nor waiting for service. Ship - Magica is quite big ship (apprx 110k tons) - means big enough to be stable but not crowded too much Service - as always staff was just perfect - smiling, speaking different languages, polite and well-skilled. Entertainment - we attended 2 events "Voice of the sea" and "Magic moments" - both worth of spending time. Excursions - we prefer organising trips on our own. Stockholm is stunning, packed and extremely expensive; St. Petersburg is incredible (mus see points are Peterhof, Tzarskie Selo, Hermitage, Nevsky Prospect, Issac's church and On Blood Church. All of them you can easily reach on your own using public transport. Value for money - J have no idea why people spend fortunes on other cruise lines whereas they don't offer anything better than Costa (maybe snobbery?). Long story short: take Costa, pay half of what other lines demand and have wonderfull holiday. Robert Read Less
2 Helpful Votes
Sail Date: June 2018
The cruise itinerary was excellent, lots of time to explore some fascinating cities, and the value for money was reasonable. I was disappointed that none of the traditional Italian foods I was looking forward to like pizzas, gelato and ... Read More
The cruise itinerary was excellent, lots of time to explore some fascinating cities, and the value for money was reasonable. I was disappointed that none of the traditional Italian foods I was looking forward to like pizzas, gelato and coffee were included, all were extra costs. In addition, they lost my bag on disembarkation and made me trek around Stockholm trying to recover it, taking no responsibility for it - the tags they give you and say are needed to reclaim baggage are literally entirely pointless. One or two junior staff tried to assist but on the whole a really awful way to end the trip. Wifi is expensive and no maps or anything are ever provided so without the wifi package it's not easy to get around on your own - and the shuttles into town provided by the liner are ridiculously expensive. The ship itself was pretty nice, except that the slide never worked at all throughout, and most of the passengers were surprisingly pushy and rude. Most of the other people I spoke to who had been on other cruises said they wouldn't use Costa again. Read Less
1 Helpful Vote
Sail Date: May 2018
I've taken Costa 6 times the last 4 years. This was the least pleasant experience I've had with them. The spa was terrible - they should just close it. We did the "book a service, get spa access every day deal." It was always ... Read More
I've taken Costa 6 times the last 4 years. This was the least pleasant experience I've had with them. The spa was terrible - they should just close it. We did the "book a service, get spa access every day deal." It was always empty (not complaining about that), but here's why: *Wet robes - wouldn’t exchange *Wouldn’t let us cancel facials 48 hrs before appt - had to get manager *Kids' play area right above rooms; rooms small, so aestheticians bumping into you on table *Hard sell on more massages/appts and products got really annoying *No water in relaxation room *Stopping people in hallways to try to sell them products *Hot tub design terrible - 4 bucket seats, jets burn *Desk attendants were genuinely unpleasant. Bonus Round: Indian bartender looks at my card, says “Heather. Sounds like Hitler. You know name Hitler? Yeah. Sounds same.” €500 credit a scam - you can only "get" the discounts by taking advantage of “discounted” rates, free pizza, etc. that "add up" to €500 savings per cabin if you purchase every single special. That's misleading advertising that they couldn't get away with elsewhere. Overall, the service staff (except the spa here) are always nice; the food is mediocre. These are great if you want to get to hard to reach coastal cities, but this is not the best company in terms of comfort and friendliness. Read Less
2 Helpful Votes
Sail Date: April 2018
This was the worst cruise we have been on! 4hrs to board ship! no tea or coffee in dining room! compulsory gratuities 10euro pp per night!pay for shuttles to town! Never been compulsory on other cruises. No sweet wine with lunch/tea ... Read More
This was the worst cruise we have been on! 4hrs to board ship! no tea or coffee in dining room! compulsory gratuities 10euro pp per night!pay for shuttles to town! Never been compulsory on other cruises. No sweet wine with lunch/tea included in package.After 5days English Breakfast Teabags were like gold couldn't find them anywhere. The pushing,shoving yelling by the Italians was unbearable. Music on the back pool area was the same everyday with only 4 English songs played. Our tea seating was 8.45 with 3 lovely couples on our table served by wonderful waiters. The bistro areas were a challenge with people pushing in but the food was ok. The tour organisation was a shambles both waiting to leave and getting back with sometimes 5 buses arriving at the same time to board the ship. Didn't get on till after sailing time. One of our tours has a couple with mobility problems, we had to cut short our walking experience due to their incapability to keep up. They should not have been allowed to do the tour as it was all walking and we believe this person was air lifted for heart problems 4 days prior. Spent unbelievable amount of time in queues at the service desk, given wrong information, wrong name on replacement cabin card couldn't get off ship had to go back and replace it. Had to change cabins for re-positioning cruise, first room was deck above the dance floor absolute hell! music, yelling till 2pm. next room took 3 replacement cards for cabin card to work-had to go to service desk for each card.Cabin staff fantastic. Service desk is position near the piano area which made it almost impossible to hear and communicate with almost non English speaking staff. Our shore experiences made up for the ship experience. Read Less
Costa Magica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.1
Entertainment 4.0 3.3
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.3
Enrichment 1.0 2.9
Service 4.0 3.8
Value For Money 4.0 3.3
Rates 3.0 3.9

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