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Sail Date: March 2018
What we liked about the tour: • The room was an ideal size and the placement of the bed was nice so you could walk around it and could see out the window. • Lighting in the room was more than adequate, except bedside lamps ... Read More
What we liked about the tour: • The room was an ideal size and the placement of the bed was nice so you could walk around it and could see out the window. • Lighting in the room was more than adequate, except bedside lamps are ineffective. • Not having to listen to the Tour Director or Captain deliver a message each day. • Being able to disembark freely shortly after the ship arrives in port. • Being able to bring sodas and water onboard. • Great room service by Glen and excellent table service in the dining room (table 79). • Destinations of the ship on this voyage. No other cruise line offers package visiting all of these Southern Caribbean ports. • Cost of this tour was reasonable What we Disliked about the tour: • Bed to hard and needs a topper to get rid of crack when two twin beds are joined together. On the affirmative side the comforter was very nice. • Lamps beside the bed to too low to be of any good when trying to read in bed and there are no lights over the bed. • Shower curtain blows open allowing water to cover the floor and floor mat. Lip on shower need to be a couple of inches higher. • Milk or cream not available for your coffee before 0700 or in the evening. Could offer individual serve, powdered milk or a small pitcher out earlier in the morning or later in the evening. • Spouse came down with diarrhea and could not make a Costa tour. At the tour desk in the morning I explained this to the young lady. She said I would have to bring her a written doctor’s excuse to get credit for the tour. This is a stupid request showing lack of compassion for the customer. She would not get me a supervisor to discuss the situation. We went back a few days later with a doctor’s excuse from Martinique, written the day after the tour date, and man on the excursion desk said we had waited too long and credit could not be issued. We went to the front desk said the excuse had to be from the ship’s doctor as they could not trust any other doctor’s excuse. No one told us we had to use only the ship’s doctor or that there was a time limit on submitting a request for credit. Poor customer relations. • No written set of rules for procedures on ship. Where does it say we have to use the ship’s doctor for a written excuse to get credit for not going on a shore excursion? Where does it say you have to turn in the excuse within “X” number of days or you are too late to get credit? Poor customer service. • Not being able to bring wine on the ship to be consumed while on the cruise. Common practice on other cruise lines. Have to pay a reasonable corkage fee or allowed to bring “X” number of bottles aboard for free. • Constant smell of garbage at Deck 1, rear staircase, starboard side. • Cooler used to store ice instead of getting it directly out of the machine. Hands can be in contact with the ice and spread infections. Wife came down with diarrhea after day in Grenada (March 5, 2018). Went to doctor in Martinique (March 8th). • Room next to ours used to store stanchions and signs for controlling traffic flow. Workers in the room every night between 2130 and 2230. Wife got up this morning (March 10th) at 0430 as they were making all kinds of noise for 15 minutes. After she confronted them the noise stopped. There is a metal lip at the entrance to this room and that is where a lot of the noise is coming from. Should not store such items in area with passengers as it is very disruptive to sleep. • Almost impossible to open the four draws under the desk area as they stuck so badly. • Not enough hand sanitizers. As an example only one on Deck 3 entry to main dining room. Needed at least only per side. Only three units in the buffet dining room on Deck 9. • Step up in Deck 1 hallway going from center of ship to rear. Should be marked to prevent tripping hazard. • Only instant decaffeinated coffee served in the main dining room for breakfast. No coffee offered after dinner in main dining room. • Assigned seating for the birds. Sat with a nice couple from Germany who knew very little English and we had nothing in common with them. At a table behind us was a couple from Vancouver, BC who were very nice to talk with and we had much in common. We also had an interior seat and would have liked to sit by an outside window or elsewhere in the dining area. Do not like the assigned seating. Read Less
28 Helpful Votes
Sail Date: September 2017
The Costa Magica is not the most modern ship in Costa's fleet (2004) but it's still in good condition and probably more importantly it's a happy ship. It has a ship's compliment of just over a thousand and carries just over two thousand ... Read More
The Costa Magica is not the most modern ship in Costa's fleet (2004) but it's still in good condition and probably more importantly it's a happy ship. It has a ship's compliment of just over a thousand and carries just over two thousand passengers. All of the senior officers including the captain are Italian, while stewards, security, catering etc are provided by mainly Asian staff - all of whom are very friendly and helpful and probably underpaid by EU standards. Costa includes a surcharge in the price to cover tips which means that you don't have to tip the staff but a ten euro 'thank-you' to your steward or waiter at the end of the cruise will be very much appreciated unless you actually believe that the company accountant who dreamed up the surcharge also insisted that it was paid to the people who are looking after you. We took a Mediterranean 10 day cruise that took in Italy, France, Spain and the Canary Islands during late September which meant that there were very few school-age children on board. The passengers were predominantly Italian and French along with a few hundred German, Dutch & Spanish and from what I could make out possibly a dozen British and American. However all of the crew speak English so you can order a drink without having to consult a phrase book. We were lucky enough to have a cabin with a balcony. The cabin was clean, the bed was comfortable, there is a thermostat to control the temperature and there was a couch, desk and plenty of room to stow cases and hang clothing - although if you have a lot it might be worth bringing a few extra coat hangers with you.The shower/toilet was clean with plenty of hot water and towels were provided for the bathroom, and also for use with the on-deck sun loungers. The TV in the cabin broadcast 4 ship's channels giving information on where you are/where you are going together with timings, excursions, what's going on, stuff you can buy etc. The info being in all of the main languages including English.. The rest of the channels are mainly Italian, German and French but there is the ubiquitous BBC World should you need it but no other English language channels - But then you haven't come on a cruise to watch TV have you! Dining - I have to say that the food was much better than I had expected. We took breakfast in the self-service buffet-type restaurant where a good selection of both continental and cooked food was available. The restaurant tended to be very busy for breakfast and (I don't know why this is but it seems to be a world-wide occurrence) there will inevitably be an elderly passenger carrying a tray loaded with more food than they can possibly eat who either stops dead in their tracks in front of you and then looks around as if unsure as to why he/she is there or marches resolutely to the front of the queue to grab a coffee as if their very life depends on it whilst ignoring everyone else. Strangely this only seems to happen at breakfast time and seems to be universal rather than confined to any particular cruise line - if you are going to have some minor irritations it will be with your fellow travelers rather than the staff who seem to have been blessed with an additional 'niceness' gene. The main meal is in the evening at one of the restaurants on board where you will be allocated your seat for the length of the cruise and will keep the same waiter during your time on board. We had originally specified a table for two but on the first night were seated at a table with 4 other people. Having pointed out this out to the staff we were then given a table for two for the rest of the cruise. The evening meal consisted of six courses with a choice of starters, main course and desserts and I have to say that each meal was very good indeed and is the sort of thing that you would find in a good Italian restaurant rather than in a spaghetti house. In between breakfast and the evening meal, brunch, lunch, tea, supper, snacks etc can all be had from cakes to a burger to a roast dinner. When you buy your cruise there is the option to have wines, coffees, beers and spirits included in the price. This is called Brindiamo and it is well worth having unless you intend to drink only water, which of course you won't as you're on holiday. If you intend to drink cocktails every night rather than G&Ts or Barcardis or beers then there is another deal called Piu Gusto which costs a bit more. Also if you really, really must have lobster stuffed with cavier and sprinkled with saffron washed down with Champagne there is a select restaurant where you can pay extra to eat away from the rest of us un-washed masses. Smoking - Is allowed in designated areas and also on individual balconies. Stuff to do on board - Plenty of things for all tastes really, swimming in the (small) pools, open-air hot tubs, dance classes, zumba, shopping, sauna and gym, hairdressers and beauticians. In the evenings there are shows in the theater which range from good to mediocre (not surprising as they are catering to an audience that communicates in perhaps a dozen different languages). a number of bars ranging from dance-hall size to piano bar most of them with music, also a night club/disco, and a casino. Stuff to do ashore - Do your homework before taking an excursion as sometimes you will be better off making your own arrangements rather than paying Costa to do so. For example when we docked in Malaga we took an excursion to a beach which meant a 45 minute coach ride followed by 3 hours sunbathing then 45 minutes back. There was actually an equally good beach within 500 yards of the dock which was as good if not better and we could have simply walked there. Reckon on any transfer times you are given to be twice as long as stated due to the faffing about getting people on transport and if you only end up with three or four hours in port you may be better off either making your own plans or even staying aboard as it means that the jacuzzi isn't crowded and you have a better chance of grabbing a good sun-lounger. A note on leaving and re-boarding the ship: When you first arrive you will be issued with a 'Costa card' this is a card similar to a credit card with a bar-code on it and is used to open your cabin door, pay for any purchases or extras you might want and it allow you to leave and re-enter the ship so there is no need to take your passport ashore, it works very well and is one of those things that you think "I wish I'd thought of that". Dress code - Costa aren't aimed at the high end of the market, but neither are they bargain bucket. They are also European rather than Brit so you won't be allowed in the restaurant for your evening meal wearing an Arsenal shirt, shorts and flip-flops, also you won't have to drape yourself with gold and diamonds while having to listen to Nigel and Joan from Crawley bore you to death telling you how much their house is worth. Thank God. Each day there will be a news sheet delivered to your cabin giving the activities for the following day and suggesting the dress for the evening. It isn't mandatory but can be an enjoyable thing to do. During our cruise the dress code was Town - smart-ish but not over the top. Red and black. White night (Get yourself a white suit from Amazon, it's only about 40 euros and you might never get another chance). Red, white and green (Italian) and Gala (posh evening frock, fancy knickers and uncomfortable heels girls). Disabled access - There were around 20 wheelchair users on board and access did not appear to be a problem. also there was allocated seating for the disabled in the restaurants and by the pools and the staff appeared to be very attentive and helpful. Stuff that went wrong - The battery packed up on the cabin safe and it took 3 days before it was fixed and that was about it. Would we do it again? Yes I think that we probably will. Read Less
21 Helpful Votes
Sail Date: September 2017
Note: Boarded Dover,09.09.17. left Marseille 21,09,17. This was our second Costa Cruise, the last was on Luminosa. We chose it because of the bargain price of £600, outside cabin for 13 nights and the itinerary of Dover to ... Read More
Note: Boarded Dover,09.09.17. left Marseille 21,09,17. This was our second Costa Cruise, the last was on Luminosa. We chose it because of the bargain price of £600, outside cabin for 13 nights and the itinerary of Dover to Marseille taking in some different to usual ports. We were extremely pleased with the ship. Spacious, clean and comfortable, nicely decorated in the usual glitzy costa style. Food and service were excellent in both the buffet and restaurant although the meanness of Costa regarding charging for water on the dinner table and the limited availability of free water, coffee around the ship still irks somewhat (coffee and tea only until 11am and during afternoon tea, water only at buffet hours so you have to stock up). Our cabin steward Chandan was exceptional and delighted us with his different towel creations every night. Our waiter Andreo also was superb and very attentive whilst discreet. The buffet was overcrowded for afternoon tea on sea days, needs longer opening times. Entertainment was superb in the theatre, the shows being of very high standard (excepting the ventriloquist, amazed he is still around having seen him before on Luminosa). The musicians around the ship were also mainly of a high standard, particularly the classical duo. Rather a pity the latter who played in a quiet room had to endure a noisy bartender crashing around and a few people who insisted on talking during the performance. Embarking and disembarking the ship was easy and smooth in most ports with the exception of Savona which was an utter shambles. We docked late. Staff put up signs to exits then changed them. Hundreds of people were trying to get off with luggage mixed wiith the day trippers. The port authorities would not allow walking but did not provide enough buses and Costa had no staff organising getting onto the buses. People blocking the doors from closing refused to get off so the bus couldn't move, it was bedlam. Also embarking at Dover was confused. The staff didn't seem to be expecting new guests and seemed very confused. We don't do excursions, prefering to do our own thing so cannot comment on these. All ports were an easy walk excepting Porto (why the shortened day there? It wasn't tide as we sailed on a low tide) which is easy on public bus or hop on bus and as we have been to Rome we got a local bus to Tarquinia. €2.60 return. The tour would have been 70 euros each (incl a lunch and museum entry). The main problem with this cruise however was not the ship or staff but the passengers. We have read before of issues with certain nationalities pushing and shoving, jumping queues etc on Costa ships but this was not our experience on our previous Luminosa cruise at all. It certainly was this time! Until Savona, guests comprised of around 20 British, maybe similar no of Americans, 800 Russians! and the rest mainly a mixture of Italian, German, Spanish and Dutch. We have never encountered so many rude people in one place. Now I'm sure it was a minority but because it was such a significant minority the whole atmosphere of the ship seemed unfriendly. Rare were the usual greetings when one got into a lift or passed in the cabin corridors for example. Bacause the queue jumping was so prevalent people seemed on edge, always expecting it. Talking through the theatre shows was extremely irritating. One man even made a phone call! Swimwear in the buffet, nobody using the hand gel dispensers etc just general bad manners but what we really hate to see is the rudeness to the hardworking staff. On one breakfast table I was even saying 'por favor' and 'gracias' after ever order from one Spaniard for him I was so annoyed by his arrogance with the waiter. Strangely after Savona, with one day left of our cruise and where the majority of guests changed to start a new cruise, the atmospere completely changed. It was like a different ship. People were smiling again, the usual greetings and friendly chat returned. Yes there are always a few idiots but it really highlighted to us what a difference one's fellow passengers can make to a cruise. I'm not going to blame any particular nationality, we saw bad behaviour from different nationalities, however the dominance of Russians did not help. We met some lovely ones who found it necessary to apologisee for the behaviour of their compatriots. We have two more Costa cruises booked and it has put us off booking more. We shall see what the next ones are like. Costa provide an excellent cruise at a bargain price but perhaps they need to be careful where they do their marketing? Read Less
4 Helpful Votes
Sail Date: September 2017
osta Magica 8th September to 21th. Amsterdam, Dover, Le Havre, La Coruna, Leixoes, Lisbon, Gibraltar, Malaga, Civitavecchia, Savona, Marseille. Getting on in Dover & off in Savona made this trip a lot easier for us, so many ... Read More
osta Magica 8th September to 21th. Amsterdam, Dover, Le Havre, La Coruna, Leixoes, Lisbon, Gibraltar, Malaga, Civitavecchia, Savona, Marseille. Getting on in Dover & off in Savona made this trip a lot easier for us, so many thanks to the lovely Amanda in Genoa for making this possible, she has proved more than once to be a true credit to Costa, she & her colleagues are always polite and helpful, sorting out our many needs.   Our fifth time on the Magica completing our 200 days with Costa, usual lovely cabin on deck ten, spotlessly clean and an extremely helpful room steward who soon had us settled in even help us to un-pack. Through cruise critic we had spoken to others on this trip before going, this proved to be a nice way to meet up, Adelaide & Frank from the US, Lilly & the Vagabond from Italy and our table companion's Tine & Bob gave us so much enjoyment we could not thank them enough for making this cruise special. We have become use to the crew of this ship who always go that extra step in ensuring we have everything we need, certainly better than the bigger Costa ships which seem to have lost some of the personal touches we have come to expect from our many Costa cruises. The larger ships like the Diadema do not have the same friendliness as on mid-sized ones, probably down to the huge numbers of passengers on board.  We tried, with some success two tours on this cruise, the first in Le Harve to a small fishing port on our own, mostly on the level so my walking was manageable made a nice change to be able to get off, although had to get assistance boarding coming back as tide had come in and gangway far too steep for me. Next to Oporto lovely river trip, sightseeing by coach, visit to Cathedral, major problem going back to coach up a really steep slope, however tour guide had coach brought down to us and assisted us on, really understanding driver and indeed guide, Costa should consider maybe mini-busses for the few English who often have tours cancelled, after all we have managed to use taxis in some ports.   Dining was in the Perla Diamante/Suite restaurant above main dining room aft, far too crowded now, with new club rules adding many more guests to an overcrowded room during the evening meals, with table allocation by number & two sittings, not as nice as our previous enjoyable meals there. Food was again disappointing, one day excellent even outstanding, next inedible and menus difficult to understand, no good translating to English but then using mostly Italian terms. Surely the number of plates being returned with food left raises some concerns, one evening ordered a special (lobster) which was so overcooked and tough I asked Maître D to return it to kitchen, no problem but no feedback or explanation as to why, just offer to choose something else, which was a veal medallion & really lovely.  Perhaps I should send them copies of the wonderful menus of the early 2000's  English Host Stephanie was an absolute joy, as our special member of staff she booked all our onboard requirements made us feel welcomed and visited us many times during our cruise, checking that all was okay. As we don't venture ashore much now it is so nice to chat with members of the crew who always had time to stop and enquire about our day, bar tenders, waiters, even maintenance workers on deck spoke, which to me makes a great cruise. The Magica is laid out like most ships of Costa so very easy to find way around all areas were clean, slight down side to the piano bar, no coffee now, but lovely waiter from classical bar next door brought me Cappuccinos on the hour each night with a smile. All in all still a great way to spend a couple of weeks in the sun on one of my favourite ships. Now looking forward to the Diadema at Christmas first time back on Costa for the festive season for over 10 years. Not quite the best ever Costa cruise but very close. 9/10 Read Less
12 Helpful Votes
Sail Date: July 2017
We did the Scotland -Iceland cruise from Amsterdam (14 nights) The pro's Beautifull itinerary Beautifull weather in Iceland! Embarkation proces was very quick and well organised Breakfast was very good (the Italian sweets ... Read More
We did the Scotland -Iceland cruise from Amsterdam (14 nights) The pro's Beautifull itinerary Beautifull weather in Iceland! Embarkation proces was very quick and well organised Breakfast was very good (the Italian sweets were delicious) Quality of the food in the buffetrestaurant was good too Con's Very bad service in the restaurant: lots of mistakes, every night we had to wait 45 minutes before the first dish came (our first dish came tat 21:30 PM and the restaurant opened at 20:45 PM No free water or coffee anymore at night in the restaurant. Food came cold in het restaurant!!! Food itself was good but you see that they use cheap ingredients (scaloppina :from porc instead of veal..., ) and some portions were also very small Buffetrestaurant was always very crowded and loud (long lines + difficult to find a table) Ship itself: not clean at all, dated decor, very crowded , not enough space for all the people on board (3400), not enough personel on board. It needs to stay for a long time in the drydock in my opinion before it will shine againl!!! Announcements always made in 7 languages so resting on deck was impossible. Why make announcements for sales in the shops, beginning of animation... You find everything in the daily newspaper! It is so ennoying. The music (outside decks) was very loud too! Very bad communication about important things (you never knew when the ship was cleared and when you could leave the ship while in port...) Personnel not friendly and not interested For Costa only one thing counts: MONEY!!! They do not care about the passengers! It was our 3rd cruise with Costa. The first one was OK but we did not have much expectations because it was cheap, the second one was one of the best cruises we have ever had (Costa Victoria in Asia 2 years ago- the food on this ship was so delicious!) This cruise was a real dissapointment and I do not think we will cruise with Costa again. Read Less
22 Helpful Votes
Sail Date: May 2017
I have read bad reviews about COSTA, but the destinations looked very appealing so I took my chances. Well, I should have listened to those reviews because other than the great port of calls, reasonable price of the cruise and the very ... Read More
I have read bad reviews about COSTA, but the destinations looked very appealing so I took my chances. Well, I should have listened to those reviews because other than the great port of calls, reasonable price of the cruise and the very entertaining shows by their in house singers and dancers, everything else was bad. There were 14 of us in 7 cabins, and most of us have the same sentiments-never will we take COSTA again! Let me list some of the reasons : 1.Embarkation procedure disorganized, took us 3 hours from arrival at terminal to boarding. And we arrived early ( 11 a.m.). 2.Food low quality & lacked variety , even the specialty restaurant Lobster & Grill ( extra charge of E25 per cover) had bad food - lobster clearly frozen & meat sticking to the shell, Key Lime Pie looked & tasted like the store bought variety. Total waste of money ! 3. Buffet opens only at 7 p.m., frustrating for those who want a quick meal before watching first show at 7:15 p.m. And after 9:30 p.m., there's nowhere to find food . 4. Shore excursions cancelled if not enough people ( this happened twice that I know of with the English ones, could have happened more). 5. Delayed arrival in port, threw a wrench on our tours with private operators. 6.Front desk personnel not very knowledgeable, speak to different people and you get different answers. We wanted to buy their airport transfer upon disembarkation in Amsterdam but no more space- so I asked how much is taxi and the answer was 25E. We took 3 taxis and paid between 70-85 E per taxi, what a nice surprise! 7. Never seen such an unhappy lot of ship personnel, I suspect they are overworked and very underpaid. Confirmed when we spoke with a number of people working there. 8. Cabins were clean, but very warm despite adjusting in the thermostat. 9.Bought a shuttle bus ride with them, trip scheduled for 9:15 a.m. but bus was delayed so we left port at 10 a.m.. And last shuttle back to port was at 12:30 instead of 12:45 so we had very little time for sightseeing. Felt short changed. 10. Pet peeve: shower curtain one inch shorter than it should me resulting in water spraying around. Why can't spend a little money to replace those and save passenger aggravation as well as a lot of work on the cabin cleaners? I usually write a review only when I'm happy with my experience, but this one is to warn others. Unless you're a first time cruiser or you don't mind being stressed, don't take COSTA ! Read Less
4 Helpful Votes
Sail Date: May 2017
I choose it because I travel with my 81-year old mother and was an excellent opportunity to know different cities by using the cruise as a hotel. I had the chance to stay on a suite with balcony and it was amazing. Wonderful staff and ... Read More
I choose it because I travel with my 81-year old mother and was an excellent opportunity to know different cities by using the cruise as a hotel. I had the chance to stay on a suite with balcony and it was amazing. Wonderful staff and service. Restaurants were great and food was incredible. Since we were on a suite, the menu was different from the other cabins, but, nevertheless we went to the buffet restaurant to have lunch several times and the experience was positive. The only negative thing is related to tours. Sometimes it was difficult to get spanish speaking tours and when we finally managed to have a tour in spanish, some guides did not speak the language fluently (they sometimes read from a folder and they have a very poorly translation of the information they have to give) I love the cruise experience and I will probably repeat it again. Read Less
11 Helpful Votes
Sail Date: February 2017
We chose this cruise line/ship for the Italian style/language/culture having family from Italy. We have been on the Costa Victoria before and like it very much. Although cruise lines have cut back on some the features like full scale ... Read More
We chose this cruise line/ship for the Italian style/language/culture having family from Italy. We have been on the Costa Victoria before and like it very much. Although cruise lines have cut back on some the features like full scale entertainment and midnight buffet, the overall experience is very good. I have read many poor reviews of Costa Magica but most the negatives are due to a miss-match of what the passenger expected and what the cruise line provide. An Italian cruise line is going to speak Italian plus 4 other major languages. Don't expect all English even when cruising in the Caribbean. Of course food is always subjective. Some have very high expectations and other have lower. The cruise we were on had good to very good food quality and I did not see any repeat selections within the 7 days. The entertainment had been cut back but did build and the week progressed. The staff service was excellent, with special mention to our dining room waiter "Genio Baltista" who could not have been better. Very entertaining and made our dinners enjoyable. Read Less
9 Helpful Votes
Sail Date: February 2017
Choose this cruise because of departure port. Been in Suites on NCL Royal Caribbean and Princess. Food whilst good was ruined by very poor service. Drinks were particularly slow to come. On one occasion I sent my main course back (after ... Read More
Choose this cruise because of departure port. Been in Suites on NCL Royal Caribbean and Princess. Food whilst good was ruined by very poor service. Drinks were particularly slow to come. On one occasion I sent my main course back (after two previous courses I was still waiting for wine). Had to escalate issue to Maître De before obtaining any improvement. Same could have been said for bar service. On one occasion after 30 minutes gave up on a pre dinner drink. The boat itself was a bit tacky in its decorations two much obviously false roman architecture. Being only two of four English people on boat and only 2 of seventy English speaking passengers it created little or no choice for excursions. Any complaint was brushed over. The bath size in the suite was totally inadequate and the suite itself seemed small to others. We had to chase for our laundry return. The balcony was not well fitted for the class of cabin. Library was a joke. Whilst I would never travel Costa again I will continue to cruise on other ships. Read Less
Costa Magica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.1
Entertainment 4.0 3.3
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.3
Enrichment 1.0 2.9
Service 4.0 3.8
Value For Money 4.0 3.4
Rates 3.0 3.9

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