Sail Date: June 2018
We choose this cruise by dates available at the time. For the first cruise not knowing what to expect it was a good experience. Only real complaint was the food during the dining time. We found that you could eat better at the Lido deck in ... Read More
We choose this cruise by dates available at the time. For the first cruise not knowing what to expect it was a good experience. Only real complaint was the food during the dining time. We found that you could eat better at the Lido deck in the food court. Burgers and Mexican food were great and no extra charge, that was a huge plus. Dining hall server was very friendly that was the only plus to that experience. Had a wonderful Seward, we was very friendly and called us by name every time he saw us. That was very welcoming. Easy off the at the ports. We caught rain at Cozumel. It all worked out though. Our excursion guide let us go at a later time. So we got to experience the dolphin swim. We had a great time in progresso on our excursion. They were very helpful and knowledgeable about the Myan ruins. Answered any questions we had. Super friendly! Over all will go again. Thanks Carnival! Read Less
Sail Date: June 2018
We just got back from a 4 day, 6/7 - 6/11. Embarkation was so easy and the staff was wonderful and cheerful. We were in outside cabin 1621 and 1623. My wife and I are in our mid-fifties with our grown children ages 28 & 30. ... Read More
We just got back from a 4 day, 6/7 - 6/11. Embarkation was so easy and the staff was wonderful and cheerful. We were in outside cabin 1621 and 1623. My wife and I are in our mid-fifties with our grown children ages 28 & 30. Greater by our Cabin Steward, Yuli, who was very pleasant and asked our preferences. We begged to have NO towel animals which went on deaf ears. But she did give us extra towels every day. We tried to keep the trash can out and even asked her but she kept putting it back hidden. Our first night we went to MDR, Lincoln dining room. Our head Waiter was Marius who always seemed like he was doing too much and couldn’t handle it all and didn’t rely on his helpers. However he gave great service and exceeded our expectations. Food was mediocre and barely warm at best. I can say that anything stood out, except for the chocolate melting cake, Mickey Mouse. The staff seemed very tired on the ship and most service matched the condition of the ship. The ship was not very clean, the public restrooms were on the verge of being disgusting and rust was seen everywhere. In Cozumel we went to Mr. Sanchos and had a wonderful time. Highly recommend reservations as they were turning people away without them. Lowlight was the Seaday Brunch. Under staffed and the waitstaff was horrific. And the food matched the service. Got fruit platter twice and neither time were they cold (who really likes warm cottage cheese). Eggs and most meat over cooked except for the bacon which was almost raw. We usually love Seaday brunch but this trip the Lido was probably better (did I say that?). Highlight was of course the Steakhouse. Our two waitresses had a major attitude and gave the staff table next us much more attention. However, the food made up for it. Not liking snails they made the escargot with shrimp and it was incredible. Don’t know which was better, the Cowboy, the lamb or filet. And thankfully they had the old menu so we ended up with the Chocolate Sampler...YUM!!!! My wife and I are Platinum and we made our way to the Lincoln dining room for debarktation with our children. Took 20 minutes to make it there from deck 1 as most passengers tried to get off before they were scheduled. Some almost unruly when they tried to clear the deck for customs inspection. The staff did their best to no avail. All in all it was a good time. This was our over 30th cruise on multiple lines and our children have over 15 and we all agreed that the ship needed a much needed cleaning and the staff needed a fun ship makeover. However, any cruise is a good cruise and we made the most of our time. Read Less
Sail Date: June 2018
This was our first cruise... and it will almost definitely be our last! I felt like part of a herd of cattle, being ran here and there. It was hot and miserable for the embarkation and debarkation and meetings. There wasn't enough ... Read More
This was our first cruise... and it will almost definitely be our last! I felt like part of a herd of cattle, being ran here and there. It was hot and miserable for the embarkation and debarkation and meetings. There wasn't enough entertainment on board to keep you busy in between excursions. The beds were rock hard and kept separating. The pools were so tiny and crowded. The crew was not all that helpful and there was definitely a language barrier. How can they help if they don't understand what you need? Our steward kept forgetting things in our room. They need more information when you're booking to help you choose a room, activities, etc. and a more detailed map on how to get where you need to be. Some floors don't go all the way though. It was very disconcerting. I was very disappointed. I was so looking forward to our very first cruise and this one ruined it for me. Also, the excursion crew flat out lied to me to get me to purchase an excursion. I was pissed! Read Less
Sail Date: June 2018
Just wanted to come back and tell my experience. The room was VERY CLEAN The Food in the dining room Exquisite. We ate there for dinner every evening. The Burger joint was exceptional. The buffet was good enough. The BBQ we ... Read More
Just wanted to come back and tell my experience. The room was VERY CLEAN The Food in the dining room Exquisite. We ate there for dinner every evening. The Burger joint was exceptional. The buffet was good enough. The BBQ we didn't like at all. Maybe because we have such great BBQ in TX but we couldn't eat it. Portions of all the food was plentiful and of course you can get more. We had a team in the dining room for the first 2 days and they were great. The next two days we had a different team and they were SLOW. Dinner lasted way too long. There were things we wanted to do after dinner but missed some because it took so long to get our food. The next night we asked for our original waiters and were very happy that we could get them. My complaints are that the pool is way too small for that many people on the boat. And yes there were a couple. All too small. The other complaint is the safety meeting you have to attend. They need to improve that. I have always hated it and I think it is getting worse. It took at least 30 min to get everyone in there. We were early so we were backed up against the wall. There were four rows in front of us and they kept telling them to move back and they couldn't move back any closer. It was close to 100 degrees outside and standing there in that crowd with no circulation I am surprised no one passed out at least not in our group. With that many we could not hear the instructions which meant we went for nothing. They need to work on this. Then heard the there were a few cabin numbers called out to meet in another room I assume because they didn't show up and now they get the instructions in a much less crowded comfortable room? Not sure but not happy about that at all. Read Less
1 Helpful Vote
Sail Date: June 2018
The cabin was not the cleanest and there were hairs from the past cruisers left in the shower. The food was HORRIBLE, Service was ok. Some of the staff were just RUDE especially to my children. DO NOT take your kids to CAMP CARNIVAL ... Read More
The cabin was not the cleanest and there were hairs from the past cruisers left in the shower. The food was HORRIBLE, Service was ok. Some of the staff were just RUDE especially to my children. DO NOT take your kids to CAMP CARNIVAL because they acted like they didn’t even want my child to be there. They told me to keep a phone on me that they gave me. They didn’t ask, they told. Not great on board entertainment at all. They nickled and dimed you to death. I have taken many cruises and this was the worst. I’m not a complainer, but please don’t waste your money. The dr.seuss theme is very misleading also. Anything to do with dr.seuss you had to pay extra. They are not very accommodating for kids. The last night of the cruise the camp was closed from 3 till 7. Our entire cruise revolved around camp carnival. Read Less
Sail Date: May 2018
I enjoyed the Carnival Valor for a first time experience. Embarkation and disembarkation was smooth. We had faster to the fun, which I made the experience virtually hassle free. The ship was nice, well maintained. A little awkwardly ... Read More
I enjoyed the Carnival Valor for a first time experience. Embarkation and disembarkation was smooth. We had faster to the fun, which I made the experience virtually hassle free. The ship was nice, well maintained. A little awkwardly structured as you can't go the length of the ship on each deck, which made for lots of lost people and constant confusion. But overall the ship had nice amenities. Our balcony cabin was on the snug side but decent for the time length and number of people. Our cabin steward was excellent. Dining was also another highlight. The main room dining was wonderful, the lido dining (with the exception of the pizza and the buffet after breakfast) also good. Most of the food was great. The Steakhouse however, was exceptional! From the food to the customer service, it was all good. We didn't partake in a lot of the entertainment or activities but we did enjoy the ones we did. The poolside theater, golf, the library playing games against other families, the sports bar, were just a few of the highlights. The shows didn't really peak our interest, nor did the bars. The service was great throughout the ship. No real complaints there. Of the two ports, we enjoyed Cozumel most. We are returning there next year so we can experience it more. We decided on Paradise Beach, which we end up not liking very much. I would love to explore the island more. We did shop a lot and ate some really good food. Progresso was sort of a let down. Our plan to go into Merida was stopped due to overpriced and overly aggressive people who changed the fare prices. We made our own fun there and did more shopping. Our daughter enjoyed herself overall and is ready to go again. That being said, yes we are going again next year, just not on the Valor but only because it is not available for the time and itinerary we need. I liked that everything was straight forward such as pricing and instructions at port, even a newbie can understand. Read Less
Sail Date: May 2018
This was my families 8th Carnival cruise. First time on Valor Room attendant didn't clean the room to good. He only fixed the bed and took out the trash, didn't vacuum the whole time. We only asked for the room to be cleaned once instead ... Read More
This was my families 8th Carnival cruise. First time on Valor Room attendant didn't clean the room to good. He only fixed the bed and took out the trash, didn't vacuum the whole time. We only asked for the room to be cleaned once instead of twice and he didn't do a good job at all. We might have seen him in the hallway 3 times total.They confiscated our fan at embarkation and didn't even tell us. The room attendant said he would check on it the first night but never did. According to carnivals policy a fan is allowed in your state room if used with caution. We asked the cruise director about it so he introduced to a supervisor of the hotel. He said fans are not allowed, so i showed him carnivals website where it says they are allowed . He acted like it wasn't carnivals site so I had to prove it to him. Finally he said he would check with security and get us one brought to the room that belonged to carnival while he found out why it was taken from us before boarding. Well of course the fan never showed up and of course he never got back with us. On the last morning I went to guest service to pick up my fan and asked (guest service member) for his name and she wouldn't give it me. She said she would take a statement but wouldn't give me his name. The seafood counter in back closed early, sometimes they would stand in the back and tell you it was open but wouldn't ever come to the front to take your order.The basketball court closed every day at 5pm and that was what he does most. Other Carnival ships basketball was available untill 1130p. The buffet was the same thrown together food from the day before. We ate guys burgers mostly but it closed early also. They didn't have the Las Vegas the shows every night. One night they just sat on bar stools and sang country songs.One female security guard that was on the check in gang way after the port stop was very rude to my 13 year old daughter. Then the lie they tell you that if you carry your own bags off the boat is faster was so far off. It took 3 hours for them to call our floor. They called 5 floors of guest that checked their luggage off before us. They wont let you stay in the room so it looked like a homeless bridge under pass with 3000 guest sitting in closed bars , hallways , in the casino with all their luggage. Read Less
Sail Date: May 2018
We went on a group cruise with friends. Our room was always clean and our cabin host was always helpful and friendly. The issues I had was that they boardered on harassment on the first day to push drinks on you. The closest ice machine ... Read More
We went on a group cruise with friends. Our room was always clean and our cabin host was always helpful and friendly. The issues I had was that they boardered on harassment on the first day to push drinks on you. The closest ice machine was out of service the whole time. But what should have been unacceptable was the elevator that went to the 12th floor where the kids camp was located was out of service the whole entire cruise. I am disabled and climbing a flight of stairs is both difficult and painful for me. Also disembarkment at the first port was horrendous. Basically the whole ship was told to go at the same time. Disembarkment at Galveston was similar to the chaos at out 1st port. If you do the dune buggy tour take snacks unless you want to pay an additional $20 per person to eat at the beach. Read Less
3 Helpful Votes
Sail Date: May 2018
My experience aboard Carnival Cruise Valor is one the I will never forget. It was the absolute, most in-describable, Worst trip of my life time. From the time I Embarked on the cruise ship until the time I disembarked, I experienced the ... Read More
My experience aboard Carnival Cruise Valor is one the I will never forget. It was the absolute, most in-describable, Worst trip of my life time. From the time I Embarked on the cruise ship until the time I disembarked, I experienced the worst service ever. I may have gotten greeted by someone on the ship less than five times. I began counting after we had gone an entire day with only 1 person greeting us with a welcome. We never got a warm welcome, it almost seemed forced when a cruise member spoke. Whenever they spoke it was Not with much enthusiasm. No one on the cruise had High Energy. Everyone seemed angry, and annoyed. I avoided asking for help from fear of someone responding with an unfriendly and unhelpful tone. Most of the crew members body language read “I am unapproachable!” I booked a balcony cabin, cabin 8397 cruise date May 10 – 14, 2018, and my horrible experience begin the same day. The person who was assigned to keep our cabin tidy, did not display a friendly and helpful attitude. In fact, when I asked a question she looked annoyed as if I was intruding on her time. I felt like she half cleaned the room, so I asked her not to clean and that we would just do it ourselves. I was surprised when the Supervisor came to our room to inquire about our satisfaction. The supervisor was the 1st person who had greeted us after being on the ship an entire day. The Supervisor apologized and assigned someone else to tidy our room. I was pleased with the replacement person. He was nice, and the room was cleaned well each time we left and stayed away for a while. The next Horrible experienced happened during dinner time. I will admit, we were 20mins late for dinner and when we arrived the person overseeing the dining area, Rolondo seem upset that we were late so without looking at us he snapped for someone to walk us to our table. When we arrived, I assumed we were at the wrong table because it was a table that could accommodate six people, but 4 people were already seated and looked at us like why we are crashing their table. It was three of us, so I thought well maybe this is the wrong table. It was not explained to me that random people would be sharing a table. I would have never agreed to sharing a table. I asked for another table and when I did that, we got a lot of angry glares, the host, Kaitlynn seemed agitated that I had asked for another table. Kaitlynn and Rolonda talked among themselves and not to us, before I knew it we were directed to wait outside in the foyer until they could find a table. Finally, after 15 minutes, someone motioned for us to come back in and we were seated a private table. I wanted to leave but I knew had we not eaten dinner, we would have to wait for the next morning to eat because most of the food stations begin to close at 9pm. There was not a lot of food options after 8pm and I did not like that. I hoped that we would have access to some type of food, other than a few selections of sliced pizza, after 10pm. The next horrible experienced came when the ship docked at Cozumel port. I think we may have arrived late because we were advised to remain in our cabins until they made an announcement that were available to let us off the ship. Well around 8:30am they made an announcement that all who had excursion that we could leave the cabin so that we can make it to our meet up points. Our meet up time was 9:15am. I was afraid we would miss our connect because everyone left their cabin at the same time and we all ran into each other just to find out they were not ready to allow us to leave the ship. The lines were very long in the hallways. It took another 15 minuets before the let us off, so at this point I thought we would not make our connect for our excursion. I am sad to report, my horrible experienced continued through the entire time of cruise. It continued all the way until it was time to disembark ship at Galveston, TX port. We decided to take our own luggage using the express departure thinking it would save time. It saddens me to say it took over 3 hours to disbar ship. I felt like everything and every crew member were unorganized the entire ship. This was my 1st experience of Carnival and it may by my last experienced because I left the cruse with not one Good memorable thing to take back about my Carnival Cruise experience. Read Less
Carnival Valor Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 3.5 4.0
Enrichment 2.0 3.5
Service 5.0 4.3
Value For Money 5.0 4.2
Rates 4.0 4.3

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