Sail Date: July 2018
We selected Disney as they have always provided the best service, food variety, entertainment and shore excursions. This was our second Disney Alaska cruise. This was a 9 day adventure and it took us to places we did not experience ... Read More
We selected Disney as they have always provided the best service, food variety, entertainment and shore excursions. This was our second Disney Alaska cruise. This was a 9 day adventure and it took us to places we did not experience before. People ask us, "what about the kids?" Well, Disney has play & pool areas and entertainment set aside specifically for kids. Also, they have clubs and an area called the Quiet Cove, that are restricted to Adults. Kids that venture into those areas, with or without parents, are requested to immediately leave. When we went on shore excursions, just the mention that we were with Disney always seemed to get the guides, drivers etc attention. The entire crew, from the maintenance people to the ship's Captain, are all alert to their guests needs and requests. The was never a problem with the food offered, whether is was at a buffet, dining room or specialty restaurant. There are activities planned from 8:00 am until 1:00 am the next day.Disney is more expensive than some other cruise lines, But, here is where the old saying "you get what you pay for" comes into play. Read Less
1 Helpful Vote
Sail Date: June 2018
This was our first Disney Cruise in Europe and 5th overall. Having traveled other cruise lines, I find Disney to be a step above the rest in quality of food, cleanliness, customer service and size of staterooms. We selected this ... Read More
This was our first Disney Cruise in Europe and 5th overall. Having traveled other cruise lines, I find Disney to be a step above the rest in quality of food, cleanliness, customer service and size of staterooms. We selected this itinerary mainly for the ports of call, and planned to spend as little time on the ship as possible when at port. Overall I noticed a net decline on the food and shows on the ship. If you have taken a Disney Cruise in the past, the menu is exactly the same - no change. The shows have minor revisions and are repeated on another night. The variety shows were different and entertaining. Our room while spacious vs. other cruise lines, but was very noisy during the late nights. Lodging a complaint only diminished the noise the first night. Adult sections of the ship are the best since most are with their young children and have ample selection of the best pool and bar areas. Definitely a cruise I would recommend if you are traveling with no children, and don't plan to spend too much time in the common areas. Read Less
1 Helpful Vote
Sail Date: June 2018
Our cruise was the 7-night from Barcelona to Rome, which we chose to give us more time to explore those cities before and after the cruise. While we enjoyed our cruise on the Disney Magic, we noticed a quality decline from our previous ... Read More
Our cruise was the 7-night from Barcelona to Rome, which we chose to give us more time to explore those cities before and after the cruise. While we enjoyed our cruise on the Disney Magic, we noticed a quality decline from our previous cruise 18 months earlier (and from our Disney Wonder cruise last summer). The food in particular was nothing special. The breakfast menu barely changed each day, if at all. Dinner service was slow and the food was very bland and overcooked. Our assistant server took a long time to get drinks out and Disney also had her trying to upsell kids' drinks in specialty cups each night, which I could see being a problem if we had young kids. She forgot to offer or deliver coffee two nights, Our main server brought out the wrong items several times. We almost skipped dinner one night and just ate chicken wings in the pub. Bar service was very good, especially in Promenade and O'Gills and definitely in Cove Cafe. They were trying the new thing of running the same show two nights in a row and doing the variety acts in Fathoms, and that did not work for us. We'd seen all of the shows before so we ended up skipping them and the one main variety act, Junkk, was repetitive after just a few minutes. Buckets and Boards did the same percussion shtick on our previous cruise but were much funnier. The club host repeated the same tired jokes at every trivia or show and that was tiresome. She also took trivia way too seriously, telling people to mark answers wrong if band names were misspelled or you listed "Joan Jett" and didn't add "and the Blackhearts". Her remarks about home schooling, while funny to us the first time, probably hit a sour note with some of the moms in the audience. The one "Anyone Can Cook" was the same apple struedel we'd seen on our last cruise. They don't have any other desserts they can demo? Read Less
8 Helpful Votes
Sail Date: June 2018
We traveled with our 6 and 8 year old children. They loved the kids club, the amazing shows and the ability to interact with the characters. I loved that we had childcare that was high quality when we needed some downtime. The boat left ... Read More
We traveled with our 6 and 8 year old children. They loved the kids club, the amazing shows and the ability to interact with the characters. I loved that we had childcare that was high quality when we needed some downtime. The boat left a lot to be desired for adults. The formal dining rooms are very cramped and service can feel rushed, chaotic, and inattentive. I used the gym once and it was so hot and humid and crowded, I did not return. Embarkation was a nightmare. We flew overnight and arrived at the port at 11:00 AM. Because we had not done a Disney Cruise in the past, we did not have priority so they pushed us to the back of the embarkation process. We just had to sit there for over two hours even though we arrived at the port very early. The line for photos was backing up so they slowed down the boarding process even though there was no actual line to board the boat. I begged them at a certain point to speed up embarkation or just let us board but they said no. I then stood right at the entry point next to the coordinator and let him watch as my children cried with hunger and exhaustion while they held the few remaining people in the terminal for boarding. We had spent $7,500 for the week long cruise and this was the service this tall man with a beard felt comfortable giving us. Photos took a priority over boarding. My daughter did the BB Boutique. The treatment was 17 minutes long. I thought that they would put a little more time and effort in for the $69 charge. I found the food to be repetitive in the breakfast buffet and the common deck spaces (pools especially) to be so cramped and small. The children did look like a flock of penguins in the pools and hot tubs, all piled on top of each other. I kept comparing it to my mind to a RC cruise. Obviously, Disney has the entertainment and the kids club, but I preferred RC in every other way. Read Less
4 Helpful Votes
Sail Date: May 2018
We took our 8 year old grand diva on the Disney Magic. We are young grandparents (49/47) So I believe we were more excited then she may have been. From the VERY beginning Disney was a First Class Act. From Check In to Check Out. ... Read More
We took our 8 year old grand diva on the Disney Magic. We are young grandparents (49/47) So I believe we were more excited then she may have been. From the VERY beginning Disney was a First Class Act. From Check In to Check Out. Everything went smoothly. I was so nervous how she would do with the wait and the crowd prior to boarding. Disney had it all covered. Characters Characters Characters. The entire Staff made sure once we hit the pier, we didn't have to worry about a thing. They took such great care of us. The staff was amazing. Your Servers will become your best friends the entire cruise. If you lucky enough to get VICTOR, you will walk away with many many great memories for sure. I was extremely pleased with the rotation of the dining. Every dining room was amazing and they remember everything about you. What you like, what you cant eat and what you what 2 helpings of each day. Shows Shows Shows. WOW!. Food Food Food WOW! If you can, get a stateroom with a Verandah. Portside. You will not be disappointed EVER. If you twisted my arm to give 1 thing which I was less happy - it would be the breakfast buffets. Nothing really made me personally jump for joy BUT my grand diva loved it. Espec her Mickey waffles and Cereal. You cant go wrong with finding food you like. On Deck you can eat eat and eat some more.(or get 100 ice cream cones like me hehe - real soft serve) We all had an amazing time! I see why people continue traveling with disney. I would for sure try a different ship and go again. Disney, Job Well Done! Read Less
2 Helpful Votes
Sail Date: May 2018
We had concierge suite 8582 and it was the most beautiful suite we have ever seen or stayed in. It was impeccably clean and and kept that way all 5 days. There was never a disappointment with the turn-down service or anything else related ... Read More
We had concierge suite 8582 and it was the most beautiful suite we have ever seen or stayed in. It was impeccably clean and and kept that way all 5 days. There was never a disappointment with the turn-down service or anything else related to the stateroom. If you are fortunate enough to have Andrae as your wait service staff in the dining rooms you will never be disappointed. He made our granddaughter feel special and, for us, that's what we were looking for. He is such a hard worker and it is apparent that he strives to make you leave the dining room happier than when you came in. All of the food we had was just out of this world. Speaking of happy; Andy from concierge was SO amazing! I wish I could remember the names of the young ladies in concierge because they were all so happy and willing to assist in any way they could to make you feel like you were the only people on that ship. I don't understand how they did that with 2,000 other people on it, but they did! Again...Andy, ladies, I can't thank you enough for making this first Disney Cruise for us so special. Rina from the spa, thank you for giving me the most relaxing 2 hours I've had in a long time. Ladies, I recommend you write her name down and make an appointment with her as soon as you board the ship. Her skills are amazing and she makes you feel like you've known her forever. There are two reasons I didn't give this experience 5 stars. The first is the character experience. I wish they could figure out a way to make the characters more accessible to the kids. With so many people, the lines were a mile long. The second reason is the swimming pools. There were so many people in the swimming pools that it was a place to get wet but no room to swim around. Kids were wall to wall. I don't know how it could be improved though. Neither of these things kept us from having an exceptional vacation. There is so much to do on the ship. My granddaughter LOVED the Royal Tea with the princesses. Please book ahead. It is an amazing experience...and bring your princess dress! Disney does such a great job making your little princes and princesses feel special. One can tell that a lot of thought goes into the experience for them. Read Less
1 Helpful Vote
Sail Date: April 2018
It was a wish list to cruise with Disney. Both my wife and I aged 60 self confessed Disney Fans. However the Cruise nearly didn't happen. I had a Heart attack and double by pass surgery 12/2017. This cruise was my motivation to get ... Read More
It was a wish list to cruise with Disney. Both my wife and I aged 60 self confessed Disney Fans. However the Cruise nearly didn't happen. I had a Heart attack and double by pass surgery 12/2017. This cruise was my motivation to get through surgery. while expensive, this cruise was a great value and worth every bit of the cost. We had 5 days of pure Magic.(except the weather) Cabin 7612 5 star service and clean . Food very good and well presented. The shows excellent and very memorable. Could I find something to complain about ? that would be petty and unreasonable. Would I cruise Disney again Already booked 2019 Panama Canal 14 days on The Wonder Rotational Dining was great. pure Disney Magic. Had Late seating with good table companions. exceptional wait staff. HINT you got to buy the butter knife from AP as a great gift. ATTEMPTED MURDER ON CASTAWAY read on My wife made me Cycle on Castaway in the Rain Read Less
1 Helpful Vote
Sail Date: April 2018
Departing from Miami versus Galveston was a pleasure. Lots of new things to try and a great area to temp your taste buds with Cuban cuisine at its best. We stayed in a deluxe ocean view cabin room. It gave plenty of dresser space but ... Read More
Departing from Miami versus Galveston was a pleasure. Lots of new things to try and a great area to temp your taste buds with Cuban cuisine at its best. We stayed in a deluxe ocean view cabin room. It gave plenty of dresser space but not much to walk around for a family of 4. Truly nothing more was expected. The room had a small tub which made it easy to attend to an infant. The only problem with the cabin was the air went out a couple times and it took a while to fix. Luckily this happened while we were out and about. The downside is if it hadn’t been fixed there were no other rooms available. My chikdren from the 8 year old to the 12 year old loved it. There was not a moment either was bored, complaining, or fingthung. The live entertainment was very Disneyesque and well suited for Kids and adults of all ages. The pool to me is a past time for itty bitty ones so I didn’t find it small since I don’t have an itty bitty. The boys got in on their own while watching a show that was out on. They really enjoyed that along with playin on the slides on the kiddie pool which gave them just enough splash time. A couple mentioned: The spa area is lovely but the staff can be rude. My husband slipped and cut himself and they did nothing much to help. 3rd cruise with Disney and we had a minor problem with checking our. Onboard credits which had been posted and seen there hadn’t picked up. There was a mention or note about them but since they couldn’t actually see the receipt they demanded for us to pay before leaving without verifying any info as requested. Read Less
2 Helpful Votes
Sail Date: April 2018
Everyone was telling us how incredible the Disney cruises were, so we paid a premium price to take our daughter (7r old) and took off. It was a good cruise. But nothing to write home about. We've been on Princess twice and those ships were ... Read More
Everyone was telling us how incredible the Disney cruises were, so we paid a premium price to take our daughter (7r old) and took off. It was a good cruise. But nothing to write home about. We've been on Princess twice and those ships were better. Customer Service on the ship and cleanliness are what stands out for Disney. The biggest issue was the pools are ship, layout are small and terrible. And then get this, the waters were slightly rocky so the captain decided not to visit one of our ports - Grand Cayman! Seriously?? They could have at least tried to compensate us in some way but refused (visit another island, voucher, etc). When I called customer service after the cruise, she flatly said no they wouldnt do anything to make up for this. I was annoyed. Also the food was lukewarm during dinners because they've expanded their restaurants to hold more pple. Great decor but mediocre food. Read Less
Sail Date: April 2018
The conceirge on the disney magic were excellent.we were staying in conceirge room 8534 it was a loud room cause edge the kids club was right above us so we told the conceirge including emanuella,Andy,and kameshia and they gave us a ... Read More
The conceirge on the disney magic were excellent.we were staying in conceirge room 8534 it was a loud room cause edge the kids club was right above us so we told the conceirge including emanuella,Andy,and kameshia and they gave us a different room for no external charge and the rest of the cruise just got better they were extremely friendly and I recommend getting a cabana the conceirge will be walking around the cabanas to talk overall the cruise was excellent the only downside was the kids club my kids love the kids club but a lot of the crew in the kids oceaners club and lab that is the kids club for ages 3-13 were very rude my youngest son which is 9 lost his room card in the kids club and we told the Crew in the kids club and they just said in a very rude tone well than go look for it! But other than that it was an excellent cruise. Read Less
Disney Magic Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.5 4.2
Entertainment 5.0 4.6
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.2
Family 5.0 4.2
Shore Excursion 4.0 4.0
Enrichment 3.0 4.0
Service 4.5 4.7
Value For Money 4.0 3.8
Rates 3.0 3.7

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