Embarkation in Miami a bit rocky, the check in was not well staffed in addition to enormous amount of first time cruisers, everyone confused & slow, slow, slow. Stateroom needed much attention lots of patchwork, shower loose and sprayed water from neck, missing caulking to messy over caulked area's and the noise, you could not get away from it on the 8th deck, do not book an stateroom with a connecting door and stay away from deck 8. Chair dragging, running, jumping quiet about 0100hrs. The ship is showing her age, deck 4 very narrow for running track. Dining same as the Dream class yet no one dressed for dinner on this ship but a handful of us. Minimum activities, everything everywhere trivia! Our stateroom host was on his phone almost always, left trash bins ajar never refilled soap, had to ask for it and shampoo etc. He smiled and always apologized, just off putting & we are neat freaks so he never had much to do. The movie theater had zero leg room, it was very uncomfortable if you are over 5'6". The sail away party was awful, I can go hear a DJ anywhere, if you have a choice skip this one. (Unless you enjoy really small elevators packed with people and stairs that are so narrow they are hard to navigate especially when there are children running up & down them with no parents in sight. No Magic on the Magic in our opinion, pretty bad when you are Okay with disembarkation day! Read Less

This was are ninth cruise with DCL. Have sailed on all 4 ships. Had not sailed on the Magic or Wonder in a long time and I had forgotten how nice they are! The Magic was in great shape, has a new water slide and a new restaurant. Rapunzel's. The food and service was excellent in all 3 dining rooms. Rapunzel's has an interactive dinner show that was fun. The Dining rooms on the classic ships are less crowded then on the Dream class. In fact it did not seem crowded in any of the public areas. Entertainment from shows to trivia in pubs was all excellent. Did not do any excursions, did are own walking tours of Key West and Nassau. Castaway Cay as usual was great and again less crowded with the smaller ship. Would not hesitate to book on the Magic! I also booked a placeholder on board for a future cruise that will give us 10% off plus 100.00 credit. Read Less

This cruise was nothing but amazing! Beyond our expectations. We came well prepared with lots of U-tube videos and FB groups so we knew what to expect. Even if you don't do that the staff was super helpful. The wait staff took care of all our dietary restrictions with no issues. Our kids enjoyed that they knew exactly what they wanted every night. My kids love d the unlimited ice cream! The food was fantastic! We went on a couple of excursions through Disney. We felt well taken care of and safe. The private island was not crowded and we had lots to do and nothing to do at the same time. Our room was clean and set up so nicely every night. Our room attendant was over the top with taking care of us. We ordered too service once and really enjoyed it! Food was hot and us parents enjoyed that we could have a glass of wine on the deck in our room at night! The entertainment was mind blowing. Every night!!! It was like going to a live theatre all the time! My kids were screaming with delight at the end of each show. There was lots to do and nothing to do at the same time. The balance and options were endless! I would totally go again! Best way to do Disney!! Character meet and greets were better than Disney World! Read Less

We chose this cruise because we wanted to take our grandchildren with us. The crew stood out from the time we stepped on board. Our family was announced as we walked on board and cheered as we walked past. An issue was resolved with grace and humor by the Guest Services people. Every member of the crew actually seemed happy to be there and doing what they were hired to do. I caught a crew member dancing to herself when no one else was looking. Especially accommodating were our dinner wait staff. Our main waiter, Ralph, and his assistant, Deddy, were quick, efficient and fun to be around. Our youngest, who is 9, ordered a lemonade at dinner the first night at dinner. She was shocked when she was brought a lemonade every night before she had a chance to ask. They showed some magic tricks as well as some mind-benders using crayons. They went with us each night even as we went to different dining rooms. This was a great idea as well. We had dinner in each of the 3 dining rooms. Each had something different to offer. Animator's Palate was adorned with screens on all the walls which had pencil drawings. As the night went on the screens changed to show how the characters were drawn. Finally, they went to color and became fully animated as Mickey entered the dining room. Rapunzel's Table was decorated as you might expect from the time period depicted in that fairy tale. A live show during dinner was also great for the kids. The number of children was much higher than on other cruises I've taken. This did cause some lines when characters came out to sign autographs. The outdoor evening events were when the number of children really was evident. The pool deck was wall to wall kids! The evening productions seemed to have just a little higher level of talent than most cruises I've been on. The changes in scenery along with the animation made the productions really stand out. Our grandkids really enjoyed the whole experience, especially the day in Castaway Cay. It was a great time for all. However, I would not go on it just as a couple. Read Less

To be with grandkids I am disappointed with overcharging under gratuities and 30 minute massage. 63.29 tip for every activity including for a 6 dollars spent at laundry. Sand bar charge of 11.43 has a 53.28 tip. Oslo glass wine charge of 109.78 is excessive. This is all in addition to maximum tip I gave to server staff of three and to host who took care of our room. Unless I am mistaken, the charges are excessive compared to other cruise I have travelled with. Certainly makes me think twice before considering Disney cruise in fu. I cannot figure out why you want minimum of 150 words, perhaps a control issue. Kids enjoyed their interaction with Mickey and others. Food was good , staff appear to be happier compared to other cruises I have travelled with, perhaps a real feeling or good training. Some of the staff at guest services were not good at proper communication. Read Less

Traveled with family group of 8 (4 adults, 4 kids aged 5-9). Same group traveled to Disney World last October. No issues with embarking from Port of Miami. Cabin rooms were fine, as we knew we would not be spending much time in the rooms. Statesroom attendant (Calvin) was fantastic. Super-friendly - the kids loved the towel creatures he created each day. He also rotated the sheets on the kids beds, when we informed him they would be sharing bottom/top bunk duties. Bought the beer package with cooler bag upon boarding. For 80$ (including tax, tip, delivery to room), got 12 beers and the good sized cooler bag. Would recommend this, if you don't have a chance to buy beers prior to boarding. Note - Disney will confiscate 16oz beers - the 12oz size is a strict rule. they will confiscate magnum sized wine bottles as well. Drinks of the day all ran on the sweet side, but this is where you get the bang for your buck. Dining - started great at Lumieres on the 1st night, but then it went downhill after that. Our food / beverage servers were not in synch. we were constantly served food, prior to beverages - in some cases, we finished our desserts before the coffee ever arrived. We were pretty predictable with our orders, yet everything seemed to surprise our servers. Most troubling was the fact that members in our party had nut/shellfish allergies which were declared prior to boarding. But, each evening we had to ask our server which meals to avoid, and every night, he had to go ask the head server, and kitchen staff. Kids menu was not impressive - typical choices. Animators palate was ok at best, Rapunzels table was very good. Palo was great, but the reservation racket that Disney operates boggles the mind. We almost had to pay for a cancellation at Palo, then were put on a waiting list. When we did dine at Palo, there were empty tables throughout the restaurant! Why are there so many empty tables, if there is a waiting list? Very antiquated ordering system in the restaurants. If you have food service industry experience, you would quickly notice a lot of inefficiencies. Cabanas for breakfast/lunch was solid. Daisy Delights was the best option on the pool deck as there was actually healthy food choices. Room Service - small, limited menu, but timely delivery. The infamous cheese was plate was comical. Don't understand why items like powerade is a premium charge on room service, but unlimited at Cabanas. Popcorn at the movie theater was also a charged item. I can get as many steaks as I want in the restaurant, but Disney charges for popcorn? Pool Deck - Pools were smaller than expected. The kids enjoyed the slides, but with only 2 of them, the lines got long...40 minutes at times. Extremely windy on the deck during the days at sea - made impossible to play basketball. younger kids enjoyed the Discovery club, especially when characters visited. The older girls weren't too impressed. Was hoping not to see iPads, but its Disney - they invented screen-time!! Again, don't understand why the kids wristbands are a charge - 14$. Yes, they refund upon return, but if they break upon return, Disney chucks them in the garbage. Got some pictures with characters - however, the length of the lines got crazy at times. you are better off grabbing a pic with them after the scheduled event is over. Marvel Day was cool. It balanced the "princess culture" of Disney, allowing the boys to enjoy something geared toward them. The Pirate show on the deck was fun, nothing exceptional. Supposedly Disney is the only cruise line allowed to launch fireworks. adult activities were on the cheesy side. tequila tasting was great - would recommend going to those type of events. The majority of activities for adults, were more along the lines of trivia, name that song, bingo, etc. Wives got massages in the Spa - they were irked that they were pushed to buy products. musicians playing in the lounges, bars were very good. Michael Harrison, a ventriloquist, was fantastic - kids loved him. he also did an adult show later in the trip. The theater productions of Charmed, Cinderella were excellent. Dr. Strange show was ok. Cozumel port day was great- went swimming with dolphins. it was good to get off of the ship. Castaway day was probably the best day. Kids loved the beach. However, we don't understand why we have to pay to rent snorkel and raft gear on an island that Disney operates. Getting off the boat was fine - recommend the luggage pick up the night before. beats dragging all of your stuff to breakfast. the picture package was extremely overpriced. worse, they shut down the kiosks early, giving you little time to order before disembarking. no issues getting luggage. wouldn't go again. kids had a good time, but they preferred the Disney parks. Disney Magic unfortunately is a little dated, and small. would try an all-inclusive family resort in mexico next time. I didn't see the value. would consider a newer, larger boat. we were moored next to the NCL Breakaway in Cozumel - that ship looked fun. Read Less

I travelled with two children 5 and 6. Accessibility to characters was great! We waited several hours to onboard ship which was difficult for kids, but we did get to meet characters. The ship was very clean. Wait staff and housekeeping were exceptional and extremely pleasant. We did one port adventure which was expensive and not a good experience. I called on phone and asked if my excursion included access to water park at Atlantis. I was told yes, and I clearly said port adventure number N47. At orientation for adventure, we were told we can’t go to water park. When I spoke to attendant,she rudely kept insulting my intelligence stating, “It clearly says not include,” (it did not). I was told I could spend $300 per person to upgrade. No Thanks! That’s where the nickel and dining started. This ship is money hungry! I tried to return my childrens’ bracelets during disembarkment. I was told I was already charged for them. Another cruise member said she would return th for me. I was then CHASED with them and told to take them, I own them now. Literally squeezing every last cent out of me. Also, charged $22 to use their lab top for 5 min to check banking. The extra expenses they snuck out of me really took away from all the great service. Also, left at port adventure without guide. Driver kept asking ME itinerary and where we were going?!? Not worth the money. Left lost in Atlantis asking everyone where we should be. Read Less

This is our first Disney experience and first cruise with your 3 year old daughter. It was a 5 day Bahamian cruise with one Marvel day at sea. CHECK IN: we were picked up easily in baggage check by a Disney agent holding a sign with our name. She quickly got our bags and whisked us away to the Four Seasons Miami in a very comfortable SUV. The transportation (Disney) to the cruise ship was not so easy. We were in a huge bus and had to wait for everyone to get on. When we got to the port, it was very crowded and we were not sure where to go. There was a very long line although we were in concierge level. We are not familiar with cruising so we expected a private check in. But, maybe that's not how concierge cruises go? ROOM: Our room was absolutely gorgeous with a long balcony (not deep though). It was a one bedroom suite with two bathrooms and two showers. The bed and pillows were very comfortable. The rocking of the ship made it very easy to sleep. Our room was kept tidy and we had special treats every night by Ferdie. He was great and very friendly and eager to please. The mini bar was convenient as we always had sparkling water and other drinks available. Concierge made sure we had the drinks we specifically wanted. We put the baby in a crib and she fit nicely next to our room and we still had our own space. CONCIERGE: I cannot imagine what this first experience would have been like without the concierge team: Emanuela, Kamesha and Amanda and help from staff, Hikmet, Nicholas and Jermain. We needed a lot of "hand holding" as we had not had any cruise experience on a ship this big. I expressed my concerns to Emanuela the first day and although I was a bit tired and frustrated after a long day of travel and some confusion, she was very, very patient and understanding and put me at ease and guided me through everything I needed to know. Every day, one of the team members would go through the itinerary with me and I greatly appreciated it. Kamesha and Amanda made Jacqueline my 3 year old feel very welcome and comfortable. They were able to get her the non dairy milk that I had requested and also the sparkling mineral water. We were able to get a last minute reservation at Palo which was absolutely incredible. FOOD: We ate at Lumiere's, Animator's Palate, and Rapunzel's Table. Our servers were Munir, Steve and Gerardo. Gerardo is very good at magic tricks and kept Jacqueline entertained. The dinner was great and food was very good with lots of choices. I only eat seafood but always found something I liked. On the Disney Magic, dinner is not just food, it's a show, a whole production. This was the first time, 5 days in a row our daughter sat at dinner and did not want to watch the ipad. The first night, she was very tired and crying though..Munir was so sympathetic and ran to get her a stuffed puppy. It cheered her up right away. Steve was always there to help us make great choices on dishes and he quickly learned our likes and dislikes. PALO: Palo is the adults only italian restaurant. It is a must do. Mehmet was our server and he had me almost in tears laughing. Dinner was so great. We had the Osso Bucco and the Dover Sole. CABANAS: this is the buffet option which we chose for breakfast and most lunches. It is excellent with a wide variety of choices and something different every day. The staff is excellent. Alexandru was so caring one morning when my daughter insisted on strawberry ice cream. He went out of his way to get it for her. Bee was so helpful and helped me carry my plate as I had my daughter in both arms. CASTAWAY CAY: This is Disney's private island and it is absolutely spectacular. It is so beautiful and serene. We stayed in cabana 14 and this is a perfect location right across from the washrooms. The beach was calm with no waves and white sand. the water was crystal clear. It is almost like a dream. The only place more beautiful than this was our trip to Bora Bora. I do have to mention that some of the staff i.e. the driver of the train and one of the golf cart drivers were not representative of Disney standard. not friendly. not helpful. short. gruff. SHOWS: We were only able to stay up for one show which was Dreams. This was the first time she ever watched a show from beginning to end with no coaxing. She was completely enthralled with her eyes glued to the stage. CHARACTERS: The character meet and greets come with long lines but I realized that this is going to be unavoidable on a cruise..lines....lines to get out...lines to get on the ship, lines to see characters, lines to go to eat. lines. but, it was worth the wait for the memories. Jacqueline had several unforgettable memories. On two separate occasions, she ran into Ariel and Sophia. They were both so endearing and played with her and held her hand and walked around the ship with her for quite a while. It really made her trip. These are memories she will keep with her. We took videos. OCEANEER'S CLUB: This is the part I was the most disappointed in. Although, it turned out well on the last try. We tried 3 times to get our daughter to go to the club, but she just would not go the first two times. The first time was not a good first impression. When we walked in, the girl at the check in was not very friendly or welcoming and seemed like she just didn't want to be there and had already had too long of a day and just wanted us to go away. I asked if I could walk my daughter in and this was not allowed. I came by 20 minutes after i dropped her off and she was wandering around by herself. The second time we tried, she cried again. The third time, luckily, we met Sophy. She was very helpful, patient and understanding. She let me walk Jacqueline around and get her acquainted. She requested for someone to come to her to help her get comfortable and we got Nic. She asked Jacqueline if she wanted to do face painting and she quickly went to her. That's all it took. I wish we had met Sophy and Nic on the first day. Other friends have said that their kids did not want to leave kids club, but our experience was totally the opposite. I did not see the big hype here. Hopefully, we have a better experience on our next cruise. CHECK OUT: We had to get on a big bus again. I sat in the back because they fill the bus up so that there are absolutely no seats empty. I had motion sickness. My only suggestion would be to have an option for private transportation. I really enjoyed the bags checked through from ship to destination. That was very helpful. We will definitely try this again. We will stick to the one bedroom suite. It is a perfect location in midship room 8022. It is one floor below all the action at the pool and just below concierge lounge. Read Less

This is not a vacation...there's a lot of planning and stress each day to try and force memories. To see all the characters you will spend most of your cruise standing in line. Tickets to see popular characters sell out fast, and even with a ticket you will stand in line for an hour or could even still miss out. You will not get to see/meet all the Marvel characters on Marvel day...it's a huge mess of running around on a crowded boat trying to find the characters or stand in 1-2 hour long lines to try and meet Captain America, Thor, or Captain Marvel. Everything is Marvel thu including random announcements on the speakers but it's heard to hear. If you are handicapped or have dietary restrictions...avoid this ship! Elevators are tiny and slow. We used the narrow stairs the whole time...the stairways are small and covered with kids laying across the floors. The kids pool and water area was broken and closed most of the cruise (including sea day) and their family pool fits like 5 people. Plus, the pool is hard to get into. The tiny pool is unlike anything I've seen and makes no sense. Most of the ship doesn't make sense, poorly laid out and impractical. There's also chairs around the pool, not loungers. The adult pool is normal and twice the size of the family pool but you will see kids walking thru often cause the adult area is in between elevators/stairs and activities...instead of being isolated at the front like on most cruise ships. The soda isn't really "free", only at dinner Service and at the only drink station on the boat located on the top deck in the back. Yes even if you just want a water, you have to go to the top back deck. I literally was dehydrated and starving the whole cruise. Food is horrible...like out of a freezer and microwaved. I had hair in my food, shells on seafood, and food was often raw. The servers definetly need better training. Service each meal was rediculously slow. We waited 10 minutes after seating each meal just to get water and bread. And orders were often wrong. Also, their are very limited food options. If you miss breakfast at 8am in the dinning room, your screwed. There's no food options until 11:30. Dinning rooms are only open for an hour for breakfast and lunch. Room service literally consists of like 3 options: salad, tomato soup and cheese burger. It's not real room service like on any other cruise. Not enough bathrooms. There's one 2 stall bathroom that's hard to get to in between 2 dining rooms, and it flooded during dinner. Seriously, how do you not have bathrooms next to restaurants? Oh and the pool deck had one single stall bathroom inside by the elevators which was hard for kids to get to. The pirate show is not as cool as it was on the Dream. No Jack Sparrow. It's kinda lame actually. The shows put my kids to sleep or we left from boredom. The diner show at Animators Palate and Rapunzales restaurant were amazing...but that's the only entertainment we enjoyed. The characters try to interact but my kids just didn't want to stand in long lines all day, very boring. And the pool and weird hot tubes were impossible to enjoy. The ship is small, overcrowded, filled with unsupervised whiny children running every where and snobby adults fighting to get spots in line or block the view for kids at shows. The deck shows are very hard to see with so many adults pushing to the front and not enough deck space. If your kids not on your shoulders, they won't be able to see anything. The Marvel deck show is cool if your lucky enough to see it. Definetly not nearly worth the price or headaches. My kids also got sick for most the cruise. They have been on 8 cruises and this was the first time ever getting sick. Guest services was not helpful, dining rooms were slow, room service was useless. Not a single person tried to help my sick kids, couldn't even get clean sheets and the beds down for my kids to rest after calling all day for assistance. Needless to say we will stick with Royal Caribbean and Carnival cruises. There's too many restrictions, rules, and procedures...not enough options, flexibility and not relaxing. You can't just go and enjoy. Oh and our excursion was cancelled the day of with little other options or things to do. Read Less

This was our first Disney cruise and I was so nervous about the amount of money it cost. However, I get the whole Disney cruise thing now. If you have kids it’s the thing to do! The daily entertainment was great. The nightly shows were amazing! Broadway quality. Food was, for the most part good. We found the dining room service to be a bit uneven. Great one night, poor another. We did really enjoy the different themed dining rooms. Castaway Cay was one of the best parts of the cruise. By far the best cruise ship private island I have been to. A few minor complaints: 1) If you want pics with characters be prepared to stand in line. Especially on Marvel day. 2) the kids club is not a technology free zone. The kids are encouraged to play with video games and iPads. I found this very disappointing for Disney. 3) The dining rooms are loud! If your child (or spouse) is sensitive to noise bring hearing protection. Overall a great experience and we will probably do it again. Read Less