501 Disney Magic Cruise Reviews

We just returned from a 5 night cruise on the Disney Magic out of New York, calling on Bar Harbor Maine and St. John New Brunswick. Many of the features that attract us to Disney remain - the amazing dining room staff and cabin stewards, ... Read More
We just returned from a 5 night cruise on the Disney Magic out of New York, calling on Bar Harbor Maine and St. John New Brunswick. Many of the features that attract us to Disney remain - the amazing dining room staff and cabin stewards, the entertainment (many levels above other lines) and the attention to detail. However, we were quite disappointed to experience several areas where service cutbacks had been imposed very recently, and I thought that I would share them with the forum. Like many of you, I have multiple Disney cruises on multiple ships, so I know what has been delivered in the past. Some cutbacks were obvious, and some were more subtle, but the overall combination produces the unavoidable conclusion that budget consciousness has hit Disney Cruises. Given the price of the product, this news is really sad. It started at embarkation. Disney had cut out the gold and silver express line, and 95% of the passengers were forced into a single line with a wait of some 75 minutes. Given the technology available to companies today, this is simply unacceptable. Disney's "system" of allotted check in times was a complete shambles. It seems that the system has a giant hole - no one checks the boarding time until the passenger checks in, and then it is only used to determine actual boarding group. We had an 11 am to 11:30 boarding time and had to wait endlessly behind passengers with 2 or 3 pm check in times. Disney needs a better system and they need to restore the gold express check in. The Castaway Club loyalty tiers already provide very little value. Taking away one of the biggest benefits is no way to build loyalty. When we finally did board, the next cutback was presented. We were seated for lunch (I don't do buffets), and as usual were presented with a bread basket (and I am a fan of Disney breads). That's it. No butter at all. I asked my helpful server for butter, and after a while he brought butter, but just two tiny pats for a table of four. I am usually successful at suppressing my sarcasm, particularly when it comes to dining room staff, but I asked: "is there a butter shortage that I have not read about?" The surprising response was "no sir, this is the new standard we just started". I guess I laughed, because a minute or two later the head server came over and said the same thing. He was very embarrassed and suggested that I comment about it. I noticed many similar small cutbacks throughout the food service during the cruise, and found myself having to ask for many items that in the past were simply brought and offered. I understand trying to reduce waste, but at the very premium price point charged by Disney, further inflating already industry leading profit levels by cutting back on such items as butter is a disservice to the Disney cruising community. Yes, butter is a small thing, and many of you are probably thinking that I am making a big thing our of nothing, but having been affiliated with major corporation for many years, I know what happens to a company where finance rules everything. I believe that it is starting to happen here. I also saw Disney cancelling a large number of excursions this journey. I personally had 3 excursions that I had signed up for cancelled after I booked them. Bottom line - I will probably still go on another Disney Cruise at some point, but am not sure that I would recommend the line to others now. Read Less
Sail Date September 2019
My mom and I took my 4.5 year old nephew on a 5 night cruise to Bermuda. This was my third Disney cruise and my third time on the Magic sailing out of NYC. This was my second Halloween on the High Seas. My nephew loved meeting all of ... Read More
My mom and I took my 4.5 year old nephew on a 5 night cruise to Bermuda. This was my third Disney cruise and my third time on the Magic sailing out of NYC. This was my second Halloween on the High Seas. My nephew loved meeting all of the characters; it was probably his favorite thing to do. Bermuda was a great port of call and we really enjoyed Horseshoe Bay beach. The Disney movies in the room were also a godsend as my nephew is an early riser and we put movies on for him to watch so we could get some extra sleep in the morning. EMBARKATION: Always seems to take forever on Disney compared to other cruise lines. The characters coming out helps, but it still is a very slow process. And there is never enough seating in the NYC cruise terminal. DINING: Our waiters were amazing with my nephew and brought him chicken nuggets, french fries, and apple slices every night because he is an incredibly picky eater. I found the gluten free options very lacking. Other cruise lines give you an option of ordering off menu or will try to make non gluten free items gluten free for you. That is not the case on Disney. Some nights there wasn't even a gluten free appetizer option. Really enjoyed getting gluten free mickey waffles everyday for breakfast in the buffet though. Lumiere's now seems very boring and outdated compared to the other two restaurants as well. HALLOWEEN ACTIVITIES: Were way too late for our 4.5 year old. We had the early dinner seating so had to stay up until 8:15 for trick or treating to start. We also found the party and trick or treating to not be well organized. KIDS CLUB: We could not get my nephew to attend the kids club on his own. We had him try it once for 45mins and when I went to pick him up he was standing in the room by himself not doing anything. He begged us not to have him go back by himself. He's a very shy kid so we suspected this may happen before the start of cruise. We attended the Zootopia and Sloppy Science activities during an open house and loved them. The Zootopia activity was especially cute. SERVICE: Amazing as always. Read Less
Sail Date September 2019
The ship is old, so you do need to overlook the wear and tear, but the smaller size is nice. First the bad-- 1) Embarkation was the biggest mess I have ever seen-- all the tour buses came at the same time, there was no plan and we ... Read More
The ship is old, so you do need to overlook the wear and tear, but the smaller size is nice. First the bad-- 1) Embarkation was the biggest mess I have ever seen-- all the tour buses came at the same time, there was no plan and we stood outside in the cold for several hours A HUGE mess. Started the trip on a bad note. 2) The food is so-so, watery eggs in the morning, dried out hamburger buns, and a limited selection of dinner entrees. I expected more and better 3) The staff must be under a lot of pressure to get very high marks on the satisfaction survey as we had staff begging us to give an excellent score. 4) Stateroom walls are very thin, we could hear every conversation our neighbors were having 5) If you do not use the phone app you will be lost, as many staff do not answer questions and direct you to the app. The Good: 1) The entertainment is outstanding-- the best I have ever seen on a cruise 2) The staff works well with the passengers regarding character opportunities and photos 3) For the most part the staff went out of their way to meet our needs ( which were few) 4) Unlimited soft drinks on deck 9 were great. 5) Nice variety of activities 6) Shore excursions were organized and well executed, escorting guests to the buses helped in many ways. Would I do a Disney Cruise again, probably but I would check to make sure the entertainment had been updated and was fresh. Read Less
Sail Date September 2019
This was our 22nd Disney cruise. We have been on all ships but I think the Magic is our favorite. We reserved this cruise for the itinerary but we love the ship. We have an adult disabled daughter who still loves all the characters ... Read More
This was our 22nd Disney cruise. We have been on all ships but I think the Magic is our favorite. We reserved this cruise for the itinerary but we love the ship. We have an adult disabled daughter who still loves all the characters and we always bring her best friend, also disabled. They have the freedom to roam around on their own. The staff and crew are wonderful to them. We had four of us on second level in an ocean view. Lots of room. Our room steward, Eddy, was terrific. He worked so hard on our room every day. And our servers, Thatra and Debora, were the best we have ever had. Charming, funny, sweet, accommodating...everything you could hope for. Even the head server, Steven, was always available and helped out his teams a lot. The food was good, with only a couple misses, The entertainment was top notch. We loved it from beginning to end, Read Less
Sail Date July 2019
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you ... Read More
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you want the meat cooked but it’s never cooked to our preference and most things are cold when they reach us. We weren’t very happy that there were many times when we were hungry but there wasn’t any food available to us other than soggy fries and pizza that tasted like plastic. The dining rotations were so bad by day 3 we wanted to skip it and just go to the buffet but only to realize there is no dinner buffet! Desserts were unbearable! Breakfast buffet was so 1980’s. No gluten free options and it’s just a bunch of flour and sugary foods but are not even considered real food. We could choose either cheap waffle pancake or donut, with lots of sugary dressings, or we go for boxed cereal that aren’t even real food but synthesized. The butter wasn't even real butter it was margarine! People who care about their bodies and health and watch what they eat don’t eat these packaged processed foods. My daughters are gluten/corn/soy sensitive, they ended up having no appetite for breakfast. I am not sure about you but from where I live everyone is aware that eating like that causes obesity and diabetes. But I don’t mind eating that stuff if it’s good but it wasn’t even good! 3. Most of us were so seasick we couldn’t really enjoy it, and I have never been seasick at all on any cruise ship, not to mention one time I was on a cruise when I was in between first and second trimester. But this time I felt so sick I was lying down one time for 36 hours straight and one of the kids threw up right in the middle of the show that’s how bad the ship was moving and swaying. 4. The Club House was terrible, they just hand my 4&6 year olds iPads! For the money we pay we would think the people there would have been giving them some more interesting things to do but our kids come back and say they are bored because they just get an iPad which my 4 year old never got any instruction and isn’t even fluent in English, so she had no idea what she was doing and was utterly bored! 5. The UK customs clearance was unbelievable, we were in line for almost two hours only to have to give up because we didn’t want to miss the Lion King premier and then had to go back in the line again after the movie! That’s just really poor coordination, we wasted so much time and it’s quite obvious that people were pissed too. They even asked us if we had any intentions to work in the UK! As if anyone would pay 17000 USD just to sneak in and find illegal work? 6. Laundry was so frustrating when half of the machines would always be broken at any time! So the functional machines were scarce and people ended up having to bite or fight each other to use them. It just reminded me of my college dorms! And people were taking my stuff out of dryer even before I got the message from Disney Cruise app! I had semi dry clothing lying all over when I got there a few minutes before my dryer time is up! 7. When we got to Dover, the shuttle bus to Dover train station actually cost 10 USD per person including our small children, that’s 40 USD in total while local taxi which we ended up taking only costs 10 pounds! 8. For all the coffee at our dining rotations, it actually costs money! For a coffee to go with the dessert after our meal, it costs 2-3 dollars I think that’s just too obvious Disney is trying to charge for whatever they could. We paid 17000 USD for 7 days and we couldn’t get a coffee to go with our dessert? 9. The Disney Cruise wasn’t even very Disney, I thought it would give us the feeling when we walk into Disney Orlando but it was nowhere near. Other than the shows and occasional characters posing for photographs (which again costs money), nothing was Disney! No Disney Music, no Disney decor, no Disney colors, not even the famous Disney parade....which we actually had even at non Disney Cruise Ship one time, the Oasis. For 17000 USD I think we definitely have many other options. Read Less
Sail Date July 2019
I chose this cruise because it was something I always wanted to experience and so I took my 9 yr old grandson during Spring break from school. We love the Disney Parks and wanted to try to cruise. My husband, 23 yr old son, my grandson ... Read More
I chose this cruise because it was something I always wanted to experience and so I took my 9 yr old grandson during Spring break from school. We love the Disney Parks and wanted to try to cruise. My husband, 23 yr old son, my grandson and myself were in stateroom 7536. My brother, sis in law and 18 yr old nephew were in 7520. We had a nice time all in all. There was a mishap on first night dinner in AP. We ordered steaks and my bro got a one inch piece of metal in his. He was chewing and after feeling it, he spit it out - thank goodness. The wait staff, chef and head waiter were very apologetic and I felt bad for the chef. He looked so upset and puzzled. It was a piece of metal from a wire brush that would be used to clean a grill. This could have ruined entire cruise if it had been swallowed. Like I said, they were very upset that this happened and I hope they do whatever they need to do to ensure this never happens again. Swallowing that could be fatal. At the very least would require surgery. We received Magical Memories certificates for our troubles. The ports were fine. Key West was nice. Nassau - been there, done that. Unless your doing a day at Atlantis, might be best to stay on the ship. Castaway Cay, was beautiful. The weather was great. The shows were awesome. Saw every one of them. They released END GAME on the ship and that was so fun. Disney details were the best. We enjoyed some late night trivia and juggling entertainment. The food was okay but nothing over the top. We didn't do Palo. We were very disappointed that Lumiere's did not offer any entertainment for dinner. AP and the Tangled restaurants did have lovely entertainment, but not Lumiere's. It was our last night's restaurant so we looked forward to some fun, but there was none to be had. The wait staff said they removed the Beauty and the Beast entertainment because it was frightening to the little ones. This is Disney and they could have done something else rather than nothing. So yeah that was disappointing. Would I do another Disney Cruise, possibly but not 100% yet. Read Less
Sail Date April 2019
Embarkation in Miami a bit rocky, the check in was not well staffed in addition to enormous amount of first time cruisers, everyone confused & slow, slow, slow. Stateroom needed much attention lots of patchwork, shower loose and ... Read More
Embarkation in Miami a bit rocky, the check in was not well staffed in addition to enormous amount of first time cruisers, everyone confused & slow, slow, slow. Stateroom needed much attention lots of patchwork, shower loose and sprayed water from neck, missing caulking to messy over caulked area's and the noise, you could not get away from it on the 8th deck, do not book an stateroom with a connecting door and stay away from deck 8. Chair dragging, running, jumping quiet about 0100hrs. The ship is showing her age, deck 4 very narrow for running track. Dining same as the Dream class yet no one dressed for dinner on this ship but a handful of us. Minimum activities, everything everywhere trivia! Our stateroom host was on his phone almost always, left trash bins ajar never refilled soap, had to ask for it and shampoo etc. He smiled and always apologized, just off putting & we are neat freaks so he never had much to do. The movie theater had zero leg room, it was very uncomfortable if you are over 5'6". The sail away party was awful, I can go hear a DJ anywhere, if you have a choice skip this one. (Unless you enjoy really small elevators packed with people and stairs that are so narrow they are hard to navigate especially when there are children running up & down them with no parents in sight. No Magic on the Magic in our opinion, pretty bad when you are Okay with disembarkation day! Read Less
Sail Date March 2019
This was are ninth cruise with DCL. Have sailed on all 4 ships. Had not sailed on the Magic or Wonder in a long time and I had forgotten how nice they are! The Magic was in great shape, has a new water slide and a new restaurant. ... Read More
This was are ninth cruise with DCL. Have sailed on all 4 ships. Had not sailed on the Magic or Wonder in a long time and I had forgotten how nice they are! The Magic was in great shape, has a new water slide and a new restaurant. Rapunzel's. The food and service was excellent in all 3 dining rooms. Rapunzel's has an interactive dinner show that was fun. The Dining rooms on the classic ships are less crowded then on the Dream class. In fact it did not seem crowded in any of the public areas. Entertainment from shows to trivia in pubs was all excellent. Did not do any excursions, did are own walking tours of Key West and Nassau. Castaway Cay as usual was great and again less crowded with the smaller ship. Would not hesitate to book on the Magic! I also booked a placeholder on board for a future cruise that will give us 10% off plus 100.00 credit. Read Less
Sail Date March 2019
This cruise was nothing but amazing! Beyond our expectations. We came well prepared with lots of U-tube videos and FB groups so we knew what to expect. Even if you don't do that the staff was super helpful. The wait staff took ... Read More
This cruise was nothing but amazing! Beyond our expectations. We came well prepared with lots of U-tube videos and FB groups so we knew what to expect. Even if you don't do that the staff was super helpful. The wait staff took care of all our dietary restrictions with no issues. Our kids enjoyed that they knew exactly what they wanted every night. My kids love d the unlimited ice cream! The food was fantastic! We went on a couple of excursions through Disney. We felt well taken care of and safe. The private island was not crowded and we had lots to do and nothing to do at the same time. Our room was clean and set up so nicely every night. Our room attendant was over the top with taking care of us. We ordered too service once and really enjoyed it! Food was hot and us parents enjoyed that we could have a glass of wine on the deck in our room at night! The entertainment was mind blowing. Every night!!! It was like going to a live theatre all the time! My kids were screaming with delight at the end of each show. There was lots to do and nothing to do at the same time. The balance and options were endless! I would totally go again! Best way to do Disney!! Character meet and greets were better than Disney World! Read Less
Sail Date March 2019
We chose this cruise because we wanted to take our grandchildren with us. The crew stood out from the time we stepped on board. Our family was announced as we walked on board and cheered as we walked past. An issue was resolved with ... Read More
We chose this cruise because we wanted to take our grandchildren with us. The crew stood out from the time we stepped on board. Our family was announced as we walked on board and cheered as we walked past. An issue was resolved with grace and humor by the Guest Services people. Every member of the crew actually seemed happy to be there and doing what they were hired to do. I caught a crew member dancing to herself when no one else was looking. Especially accommodating were our dinner wait staff. Our main waiter, Ralph, and his assistant, Deddy, were quick, efficient and fun to be around. Our youngest, who is 9, ordered a lemonade at dinner the first night at dinner. She was shocked when she was brought a lemonade every night before she had a chance to ask. They showed some magic tricks as well as some mind-benders using crayons. They went with us each night even as we went to different dining rooms. This was a great idea as well. We had dinner in each of the 3 dining rooms. Each had something different to offer. Animator's Palate was adorned with screens on all the walls which had pencil drawings. As the night went on the screens changed to show how the characters were drawn. Finally, they went to color and became fully animated as Mickey entered the dining room. Rapunzel's Table was decorated as you might expect from the time period depicted in that fairy tale. A live show during dinner was also great for the kids. The number of children was much higher than on other cruises I've taken. This did cause some lines when characters came out to sign autographs. The outdoor evening events were when the number of children really was evident. The pool deck was wall to wall kids! The evening productions seemed to have just a little higher level of talent than most cruises I've been on. The changes in scenery along with the animation made the productions really stand out. Our grandkids really enjoyed the whole experience, especially the day in Castaway Cay. It was a great time for all. However, I would not go on it just as a couple. Read Less
Sail Date February 2019
To be with grandkids I am disappointed with overcharging under gratuities and 30 minute massage. 63.29 tip for every activity including for a 6 dollars spent at laundry. Sand bar charge of 11.43 has a 53.28 tip. Oslo glass ... Read More
To be with grandkids I am disappointed with overcharging under gratuities and 30 minute massage. 63.29 tip for every activity including for a 6 dollars spent at laundry. Sand bar charge of 11.43 has a 53.28 tip. Oslo glass wine charge of 109.78 is excessive. This is all in addition to maximum tip I gave to server staff of three and to host who took care of our room. Unless I am mistaken, the charges are excessive compared to other cruise I have travelled with. Certainly makes me think twice before considering Disney cruise in fu. I cannot figure out why you want minimum of 150 words, perhaps a control issue. Kids enjoyed their interaction with Mickey and others. Food was good , staff appear to be happier compared to other cruises I have travelled with, perhaps a real feeling or good training. Some of the staff at guest services were not good at proper communication. Read Less
Sail Date February 2019
Traveled with family group of 8 (4 adults, 4 kids aged 5-9). Same group traveled to Disney World last October. No issues with embarking from Port of Miami. Cabin rooms were fine, as we knew we would not be spending much time in the ... Read More
Traveled with family group of 8 (4 adults, 4 kids aged 5-9). Same group traveled to Disney World last October. No issues with embarking from Port of Miami. Cabin rooms were fine, as we knew we would not be spending much time in the rooms. Statesroom attendant (Calvin) was fantastic. Super-friendly - the kids loved the towel creatures he created each day. He also rotated the sheets on the kids beds, when we informed him they would be sharing bottom/top bunk duties. Bought the beer package with cooler bag upon boarding. For 80$ (including tax, tip, delivery to room), got 12 beers and the good sized cooler bag. Would recommend this, if you don't have a chance to buy beers prior to boarding. Note - Disney will confiscate 16oz beers - the 12oz size is a strict rule. they will confiscate magnum sized wine bottles as well. Drinks of the day all ran on the sweet side, but this is where you get the bang for your buck. Dining - started great at Lumieres on the 1st night, but then it went downhill after that. Our food / beverage servers were not in synch. we were constantly served food, prior to beverages - in some cases, we finished our desserts before the coffee ever arrived. We were pretty predictable with our orders, yet everything seemed to surprise our servers. Most troubling was the fact that members in our party had nut/shellfish allergies which were declared prior to boarding. But, each evening we had to ask our server which meals to avoid, and every night, he had to go ask the head server, and kitchen staff. Kids menu was not impressive - typical choices. Animators palate was ok at best, Rapunzels table was very good. Palo was great, but the reservation racket that Disney operates boggles the mind. We almost had to pay for a cancellation at Palo, then were put on a waiting list. When we did dine at Palo, there were empty tables throughout the restaurant! Why are there so many empty tables, if there is a waiting list? Very antiquated ordering system in the restaurants. If you have food service industry experience, you would quickly notice a lot of inefficiencies. Cabanas for breakfast/lunch was solid. Daisy Delights was the best option on the pool deck as there was actually healthy food choices. Room Service - small, limited menu, but timely delivery. The infamous cheese was plate was comical. Don't understand why items like powerade is a premium charge on room service, but unlimited at Cabanas. Popcorn at the movie theater was also a charged item. I can get as many steaks as I want in the restaurant, but Disney charges for popcorn? Pool Deck - Pools were smaller than expected. The kids enjoyed the slides, but with only 2 of them, the lines got long...40 minutes at times. Extremely windy on the deck during the days at sea - made impossible to play basketball. younger kids enjoyed the Discovery club, especially when characters visited. The older girls weren't too impressed. Was hoping not to see iPads, but its Disney - they invented screen-time!! Again, don't understand why the kids wristbands are a charge - 14$. Yes, they refund upon return, but if they break upon return, Disney chucks them in the garbage. Got some pictures with characters - however, the length of the lines got crazy at times. you are better off grabbing a pic with them after the scheduled event is over. Marvel Day was cool. It balanced the "princess culture" of Disney, allowing the boys to enjoy something geared toward them. The Pirate show on the deck was fun, nothing exceptional. Supposedly Disney is the only cruise line allowed to launch fireworks. adult activities were on the cheesy side. tequila tasting was great - would recommend going to those type of events. The majority of activities for adults, were more along the lines of trivia, name that song, bingo, etc. Wives got massages in the Spa - they were irked that they were pushed to buy products. musicians playing in the lounges, bars were very good. Michael Harrison, a ventriloquist, was fantastic - kids loved him. he also did an adult show later in the trip. The theater productions of Charmed, Cinderella were excellent. Dr. Strange show was ok. Cozumel port day was great- went swimming with dolphins. it was good to get off of the ship. Castaway day was probably the best day. Kids loved the beach. However, we don't understand why we have to pay to rent snorkel and raft gear on an island that Disney operates. Getting off the boat was fine - recommend the luggage pick up the night before. beats dragging all of your stuff to breakfast. the picture package was extremely overpriced. worse, they shut down the kiosks early, giving you little time to order before disembarking. no issues getting luggage. wouldn't go again. kids had a good time, but they preferred the Disney parks. Disney Magic unfortunately is a little dated, and small. would try an all-inclusive family resort in mexico next time. I didn't see the value. would consider a newer, larger boat. we were moored next to the NCL Breakaway in Cozumel - that ship looked fun. Read Less
Sail Date February 2019
I travelled with two children 5 and 6. Accessibility to characters was great! We waited several hours to onboard ship which was difficult for kids, but we did get to meet characters. The ship was very clean. Wait staff and housekeeping ... Read More
I travelled with two children 5 and 6. Accessibility to characters was great! We waited several hours to onboard ship which was difficult for kids, but we did get to meet characters. The ship was very clean. Wait staff and housekeeping were exceptional and extremely pleasant. We did one port adventure which was expensive and not a good experience. I called on phone and asked if my excursion included access to water park at Atlantis. I was told yes, and I clearly said port adventure number N47. At orientation for adventure, we were told we can’t go to water park. When I spoke to attendant,she rudely kept insulting my intelligence stating, “It clearly says not include,” (it did not). I was told I could spend $300 per person to upgrade. No Thanks! That’s where the nickel and dining started. This ship is money hungry! I tried to return my childrens’ bracelets during disembarkment. I was told I was already charged for them. Another cruise member said she would return th for me. I was then CHASED with them and told to take them, I own them now. Literally squeezing every last cent out of me. Also, charged $22 to use their lab top for 5 min to check banking. The extra expenses they snuck out of me really took away from all the great service. Also, left at port adventure without guide. Driver kept asking ME itinerary and where we were going?!? Not worth the money. Left lost in Atlantis asking everyone where we should be. Read Less
Sail Date February 2019
This is our first Disney experience and first cruise with your 3 year old daughter. It was a 5 day Bahamian cruise with one Marvel day at sea. CHECK IN: we were picked up easily in baggage check by a Disney agent holding a sign with ... Read More
This is our first Disney experience and first cruise with your 3 year old daughter. It was a 5 day Bahamian cruise with one Marvel day at sea. CHECK IN: we were picked up easily in baggage check by a Disney agent holding a sign with our name. She quickly got our bags and whisked us away to the Four Seasons Miami in a very comfortable SUV. The transportation (Disney) to the cruise ship was not so easy. We were in a huge bus and had to wait for everyone to get on. When we got to the port, it was very crowded and we were not sure where to go. There was a very long line although we were in concierge level. We are not familiar with cruising so we expected a private check in. But, maybe that's not how concierge cruises go? ROOM: Our room was absolutely gorgeous with a long balcony (not deep though). It was a one bedroom suite with two bathrooms and two showers. The bed and pillows were very comfortable. The rocking of the ship made it very easy to sleep. Our room was kept tidy and we had special treats every night by Ferdie. He was great and very friendly and eager to please. The mini bar was convenient as we always had sparkling water and other drinks available. Concierge made sure we had the drinks we specifically wanted. We put the baby in a crib and she fit nicely next to our room and we still had our own space. CONCIERGE: I cannot imagine what this first experience would have been like without the concierge team: Emanuela, Kamesha and Amanda and help from staff, Hikmet, Nicholas and Jermain. We needed a lot of "hand holding" as we had not had any cruise experience on a ship this big. I expressed my concerns to Emanuela the first day and although I was a bit tired and frustrated after a long day of travel and some confusion, she was very, very patient and understanding and put me at ease and guided me through everything I needed to know. Every day, one of the team members would go through the itinerary with me and I greatly appreciated it. Kamesha and Amanda made Jacqueline my 3 year old feel very welcome and comfortable. They were able to get her the non dairy milk that I had requested and also the sparkling mineral water. We were able to get a last minute reservation at Palo which was absolutely incredible. FOOD: We ate at Lumiere's, Animator's Palate, and Rapunzel's Table. Our servers were Munir, Steve and Gerardo. Gerardo is very good at magic tricks and kept Jacqueline entertained. The dinner was great and food was very good with lots of choices. I only eat seafood but always found something I liked. On the Disney Magic, dinner is not just food, it's a show, a whole production. This was the first time, 5 days in a row our daughter sat at dinner and did not want to watch the ipad. The first night, she was very tired and crying though..Munir was so sympathetic and ran to get her a stuffed puppy. It cheered her up right away. Steve was always there to help us make great choices on dishes and he quickly learned our likes and dislikes. PALO: Palo is the adults only italian restaurant. It is a must do. Mehmet was our server and he had me almost in tears laughing. Dinner was so great. We had the Osso Bucco and the Dover Sole. CABANAS: this is the buffet option which we chose for breakfast and most lunches. It is excellent with a wide variety of choices and something different every day. The staff is excellent. Alexandru was so caring one morning when my daughter insisted on strawberry ice cream. He went out of his way to get it for her. Bee was so helpful and helped me carry my plate as I had my daughter in both arms. CASTAWAY CAY: This is Disney's private island and it is absolutely spectacular. It is so beautiful and serene. We stayed in cabana 14 and this is a perfect location right across from the washrooms. The beach was calm with no waves and white sand. the water was crystal clear. It is almost like a dream. The only place more beautiful than this was our trip to Bora Bora. I do have to mention that some of the staff i.e. the driver of the train and one of the golf cart drivers were not representative of Disney standard. not friendly. not helpful. short. gruff. SHOWS: We were only able to stay up for one show which was Dreams. This was the first time she ever watched a show from beginning to end with no coaxing. She was completely enthralled with her eyes glued to the stage. CHARACTERS: The character meet and greets come with long lines but I realized that this is going to be unavoidable on a cruise..lines....lines to get out...lines to get on the ship, lines to see characters, lines to go to eat. lines. but, it was worth the wait for the memories. Jacqueline had several unforgettable memories. On two separate occasions, she ran into Ariel and Sophia. They were both so endearing and played with her and held her hand and walked around the ship with her for quite a while. It really made her trip. These are memories she will keep with her. We took videos. OCEANEER'S CLUB: This is the part I was the most disappointed in. Although, it turned out well on the last try. We tried 3 times to get our daughter to go to the club, but she just would not go the first two times. The first time was not a good first impression. When we walked in, the girl at the check in was not very friendly or welcoming and seemed like she just didn't want to be there and had already had too long of a day and just wanted us to go away. I asked if I could walk my daughter in and this was not allowed. I came by 20 minutes after i dropped her off and she was wandering around by herself. The second time we tried, she cried again. The third time, luckily, we met Sophy. She was very helpful, patient and understanding. She let me walk Jacqueline around and get her acquainted. She requested for someone to come to her to help her get comfortable and we got Nic. She asked Jacqueline if she wanted to do face painting and she quickly went to her. That's all it took. I wish we had met Sophy and Nic on the first day. Other friends have said that their kids did not want to leave kids club, but our experience was totally the opposite. I did not see the big hype here. Hopefully, we have a better experience on our next cruise. CHECK OUT: We had to get on a big bus again. I sat in the back because they fill the bus up so that there are absolutely no seats empty. I had motion sickness. My only suggestion would be to have an option for private transportation. I really enjoyed the bags checked through from ship to destination. That was very helpful. We will definitely try this again. We will stick to the one bedroom suite. It is a perfect location in midship room 8022. It is one floor below all the action at the pool and just below concierge lounge. Read Less
Sail Date February 2019
This is not a vacation...there's a lot of planning and stress each day to try and force memories. To see all the characters you will spend most of your cruise standing in line. Tickets to see popular characters sell out fast, and even ... Read More
This is not a vacation...there's a lot of planning and stress each day to try and force memories. To see all the characters you will spend most of your cruise standing in line. Tickets to see popular characters sell out fast, and even with a ticket you will stand in line for an hour or could even still miss out. You will not get to see/meet all the Marvel characters on Marvel day...it's a huge mess of running around on a crowded boat trying to find the characters or stand in 1-2 hour long lines to try and meet Captain America, Thor, or Captain Marvel. Everything is Marvel thu including random announcements on the speakers but it's heard to hear. If you are handicapped or have dietary restrictions...avoid this ship! Elevators are tiny and slow. We used the narrow stairs the whole time...the stairways are small and covered with kids laying across the floors. The kids pool and water area was broken and closed most of the cruise (including sea day) and their family pool fits like 5 people. Plus, the pool is hard to get into. The tiny pool is unlike anything I've seen and makes no sense. Most of the ship doesn't make sense, poorly laid out and impractical. There's also chairs around the pool, not loungers. The adult pool is normal and twice the size of the family pool but you will see kids walking thru often cause the adult area is in between elevators/stairs and activities...instead of being isolated at the front like on most cruise ships. The soda isn't really "free", only at dinner Service and at the only drink station on the boat located on the top deck in the back. Yes even if you just want a water, you have to go to the top back deck. I literally was dehydrated and starving the whole cruise. Food is horrible...like out of a freezer and microwaved. I had hair in my food, shells on seafood, and food was often raw. The servers definetly need better training. Service each meal was rediculously slow. We waited 10 minutes after seating each meal just to get water and bread. And orders were often wrong. Also, their are very limited food options. If you miss breakfast at 8am in the dinning room, your screwed. There's no food options until 11:30. Dinning rooms are only open for an hour for breakfast and lunch. Room service literally consists of like 3 options: salad, tomato soup and cheese burger. It's not real room service like on any other cruise. Not enough bathrooms. There's one 2 stall bathroom that's hard to get to in between 2 dining rooms, and it flooded during dinner. Seriously, how do you not have bathrooms next to restaurants? Oh and the pool deck had one single stall bathroom inside by the elevators which was hard for kids to get to. The pirate show is not as cool as it was on the Dream. No Jack Sparrow. It's kinda lame actually. The shows put my kids to sleep or we left from boredom. The diner show at Animators Palate and Rapunzales restaurant were amazing...but that's the only entertainment we enjoyed. The characters try to interact but my kids just didn't want to stand in long lines all day, very boring. And the pool and weird hot tubes were impossible to enjoy. The ship is small, overcrowded, filled with unsupervised whiny children running every where and snobby adults fighting to get spots in line or block the view for kids at shows. The deck shows are very hard to see with so many adults pushing to the front and not enough deck space. If your kids not on your shoulders, they won't be able to see anything. The Marvel deck show is cool if your lucky enough to see it. Definetly not nearly worth the price or headaches. My kids also got sick for most the cruise. They have been on 8 cruises and this was the first time ever getting sick. Guest services was not helpful, dining rooms were slow, room service was useless. Not a single person tried to help my sick kids, couldn't even get clean sheets and the beds down for my kids to rest after calling all day for assistance. Needless to say we will stick with Royal Caribbean and Carnival cruises. There's too many restrictions, rules, and procedures...not enough options, flexibility and not relaxing. You can't just go and enjoy. Oh and our excursion was cancelled the day of with little other options or things to do. Read Less
Sail Date February 2019
This was our first Disney cruise and I was so nervous about the amount of money it cost. However, I get the whole Disney cruise thing now. If you have kids it’s the thing to do! The daily entertainment was great. The nightly shows were ... Read More
This was our first Disney cruise and I was so nervous about the amount of money it cost. However, I get the whole Disney cruise thing now. If you have kids it’s the thing to do! The daily entertainment was great. The nightly shows were amazing! Broadway quality. Food was, for the most part good. We found the dining room service to be a bit uneven. Great one night, poor another. We did really enjoy the different themed dining rooms. Castaway Cay was one of the best parts of the cruise. By far the best cruise ship private island I have been to. A few minor complaints: 1) If you want pics with characters be prepared to stand in line. Especially on Marvel day. 2) the kids club is not a technology free zone. The kids are encouraged to play with video games and iPads. I found this very disappointing for Disney. 3) The dining rooms are loud! If your child (or spouse) is sensitive to noise bring hearing protection. Overall a great experience and we will probably do it again. Read Less
Sail Date January 2019
We wanted our grand kids to be immersed in Disney, meet their characters, and experience a first cruise with this atmosphere. Upon signing up, and of course it is expensive, many limitations (cancellation, per Disney, is not lenient) , it ... Read More
We wanted our grand kids to be immersed in Disney, meet their characters, and experience a first cruise with this atmosphere. Upon signing up, and of course it is expensive, many limitations (cancellation, per Disney, is not lenient) , it was essentially impossible, from the get go, to obtain tickets for the kids to see characters at 'meet and greet' (aka, a total overkill to obtain profit ). Wife tried within hours of availability, and many were sold out. To begin with, in my opinion, the characters should be mingling with the kids, freely available, and every effort should be made to make sure every kid can see every character they desire, at some time. One character, Dr. Strange (appropriate) was greeting kids at an impromptu meet (they did have these) , and we were in line, 4 of us left, - he up and just left - never even looked at us. Unbelievable. The food was good, better at the buffet on Deck 9 really, as much of the food in the dining rooms was disappointing really. Tough steaks, lobster that did not even taste like lobster, and just many dishes that were not the quality it used to be. Most of the staff were very, very kind and helpful. If you have an issue however, don't expect it to be addressed well. You'll get all kinds of apologies, typical, and of course the wish for a 'magical day', but not much is done. Sorry, sorry, sorry. We saw a lot of throwing up, and one of our grand kids got it too, last day thankfully. They do try to prevent it, and I personally think something needs to change with how buffets are done -as many people, kids and adults, contaminate the food one way or the other - I don't know the solution, but it absolutely happens frequently. Overall, we had a good time, good cruise. I wish they would skip Grand Cayman, the visit is so short, what can you do ,especially with little kids, and their private island, Castaway Cay, is wonderful. I wish they would just take us there, spend two days or whatever they can there. Far better. That was a good stop. It is expensive, the shows were very good, but again, most things are very competitive to see or get, and so many things you have to get tickets for, sign up in advance - not for me. We have cruised many times over the years, and this seems to be the trend - but I don't like it. I like to be able to go to whatever show, event, as I can. Disney just seems to be becoming more and more commercial, business and profit oriented , and the 'magic' is becoming harder and harder to fine. Read Less
Sail Date January 2019
Great trip. Loved the marvel day at sea! Worth the extra money for the marvel. Lots of characters to see. Although lines were long if you plan right you can be near front and they give you plenty of time to visit. Let you take your own ... Read More
Great trip. Loved the marvel day at sea! Worth the extra money for the marvel. Lots of characters to see. Although lines were long if you plan right you can be near front and they give you plenty of time to visit. Let you take your own pictures. Marvel show was excellent. Kids club was really nice we loved it had two areas which were both large with many activities. Dining was a fun concept they really get to know your likes and dislikes by a day or two. Some of the regular shows were not that exciting to us but overall excellent experience! Would have liked to bring my own larger cup for soda but no biggie. So many movies to watch in the theater or in room all for free, yay. Really didn’t spend much extra on the trip but I could see that many people got a lot of extra such as stuff animals, pins ect. If taking kids it be a good idea to get something before hand to surprise them on the trip so you don’t spend the extra on the boat. Read Less
Sail Date January 2019
I have cruised with Disney once before, and that experience was a 10 out of 10. But now, 5 years later its a very different experience. We took our cruise during an interesting time, during our trip DCL was hosting some Disney bloggers ... Read More
I have cruised with Disney once before, and that experience was a 10 out of 10. But now, 5 years later its a very different experience. We took our cruise during an interesting time, during our trip DCL was hosting some Disney bloggers and those bloggers soured this trip for us. My fiance and I wouldn't normally take a Disney cruise as a solo get away, but due to inheriting some DVC points after a family members pass we were in a use them or lose this situation so the DVC agent noted our soon to expire points would cover a Disney Cruise, we booked and this was the only one available. I want to start with our embarkation, we left from Miami. I know the common complaint about DCL is the staff during embarkation and disembarkation. For us, our embarkation process was pleasant.. I am originally from Miami so I didn't need to explore the area. We ended up being in boarding group 3, so at that point the staff were all in pretty good moods. The check in process on the other hand is a whole other story. Upon checking it our room wasn't ready yet (1:30pm is the time rooms are usually ready), which was fine, aside from the fact the only way to kill time was to eat, we were told we to come back to the check in desk around 1:00 for our room assignment as there was some system errors. This is where the big issue came, at 1:00 we went for our room assignment. We booked for a Veranda room, well apparently thats what Disney PR had put the bloggers in and they had actually overbooked our room, therefore because it was a corporate room we lost the right to stay. We were placed in an interior instead. Look, I am not trying to complain, AT ALL, but when you pay and reserve a room and then get moved and placed in a substantially cheaper one because the bloggers come first, you're bound to be angry. Needless to say this didn't go over well with us and I was heated. After speaking with a manager I was told that they could move us to an Oceanview and comp us for a meal at Palo. I was fine with that as aside from the balcony the rooms are similar. After our debacle we attempted to settle in to our room, unfortunately we didn't end up getting our luggage until 9pm. One of the biggest drawbacks is on this ship almost all the dinner spots were character dining, which isn't always what you want to do. According to some staff the Tangled dining experience is more of a show and is more enjoyable. The food is a grade above Walt Disney World food but not as good as Disneyland food. The flavors are bland and the food is just unmemorable. During our first full day we were at sea, and this was the highlight of the whole cruise, the spa. We purchased the the Couples Choice package and we are still raving about it. Its the perfect escapism on this cruise. If you do this you will be pleased. I have learned that I can receive similar treatments at the spa in Grand Floridian. Now for the part of this review that showcases why this is my final Disney Cruise. I understand its Disney, but there NEEDS to be more adult only options. On our final night we dined at Palo. Palo is wonderful, the staff is lovely and the food was the best on the ship. But the atmosphere is what killed it for us. Upon reserving a table we were told through the Disney travel agent it was upscale where "elevated business casual is required", obviously that isn't the case anymore. My fiance was in slacks, a button down and dress shoes, and I was in a maxi dress and heels. The table next to us were in shorts and sweatshirts. I just think that is ridiculous. This also shows why I was desperate for some more adult only activities because Palo had screaming children and rambunctious kids. For the size and capacity of the ship the pools are just so small and the lounge areas are tightly packed. Normal events and experiences on the ship where either closed or limited as the blogger hosting took precedent. At one point the ship advertised a show in the theatre but when we arrived we were told "the show was cancelled due to the blogger event as they were having an education seminar. I wish DCL would really promote some child free activities. As for the day at Grand Cayman, its not the best destination to be honest, we went to seven mile beach which was great but getting from the ship to the island is about 45 minutes long. The excursions were pretty standard offerings. Nothing new or innovative. Castaway Cay is a great little thing, for us, the adults only beach made it great. As for the staff and service, there is reason these cast member don't work directly in the parks. That's all I have to say. Read Less
Sail Date January 2019
This was our second sailing on the Magic and the service level continues to be excellent. We were in 2620 which was a bit noisier on port days due to being over one of the entrances to port, although it was not intolerable, I would ... Read More
This was our second sailing on the Magic and the service level continues to be excellent. We were in 2620 which was a bit noisier on port days due to being over one of the entrances to port, although it was not intolerable, I would probably pick a different cabin on 2 next time. We loved the Rapunzel's Royal Table update which was new since our last sailing (although we also loved Carioca's). The Adult Entertainment leader, Matt, was hilarious and made us want to return every evening! Our dining team of Anthony and Stilyan was phenomenal and made us feel special every evening (as well as delivering excellent food!) One change that I didn't love in dining was that they included only 3 of the featured breads every evening (we had 4 people at the table). The servers got us an additional one when asked, but it seems odd that the bundles the kitchen made up would have 4 dinner rolls and 3 special breads. In previous sailings it was all specialty bread and no rolls, which we preferred. We can have dinner rolls anywhere. Again, the servers made it right, but they should not have had to go to the extra effort every night. Our boys, 12 and 14, enjoyed their time in Edge and Vibe and met several friends that they hung out with when not with us. We visited Key West and Castaway Cay. Key West was very accessible, lots of fun things to do in walking distance (we did not book excursions, but explored on our own), and Castaway Cay was beautiful although weather prevented us from doing our booked excursion of parasailing (this can't be done if winds are too high, which seems to be fairly common to be cancelled at this location due to wind, just to manage expectations. If it is cancelled, Disney does not charge you for it at their island...just be aware its probably 50/50 on being able to do it, at least in January when we usually go). Our only issue on the trip this time was that they assigned our kids' photos to the wrong key to the world cards which caused an issue on embarkation (and would have also caused issues on the ship) which ended up causing us a delay getting on the ship. the check-in team really should ask which kid is which instead of assigning them without asking. Read Less
Sail Date January 2019
We worried about having a 5 year old and 1 year old in the same room with us, but the overall experience was designed for families like ours! Also, I loved that we walked straight on at the time we were designated. Fastest embarkation ... Read More
We worried about having a 5 year old and 1 year old in the same room with us, but the overall experience was designed for families like ours! Also, I loved that we walked straight on at the time we were designated. Fastest embarkation I've ever experienced. Cabin: There was a curtain to separate the room for naps and at night. The stateroom had a porthole and the kids beds were placed away from the door/toilets, which was a great when they went to bed, because we could look at the next days activities and use the bathroom etc. The crib was in the room upon arrival, along with a "diaper genie" to keep the smelly stuff under wraps. It seriously was the little things. The stateroom host was a very helpful and happy gentleman. Nursery: We booked the Nursery for the 1 year old every night during dinner and the show. It was amazing. The staff take your diaper bag, will feed the kids traditional snacks or meals, whatever you allow at the time the child is dropped off. They will also feed them your own snacks. If the child is going to be staying in the Nursery past bedtime, the staff will attempt to put them to bed with whatever is needed. They also message you in the nap if the baby is a "little upset" or "upset." Cannot thank them enough. They were amazing. Kids Club (Oceaneers Lab/Club): Our 5 year old loved the kids club and would go there at any spare moment we let him. The staff were very attentive and played with the kids. One time I came to collect him, one counselor was playing "Connect 4" just with him. I'm not sure he gets that type of attention at school, let alone a busy kids club on a cruise. They had various crafts and activities throughout the cruise, as well as shows and iPads or video games. You can't limit their screen time in the club, unless your child has the willpower and ability to self-regulate. :) Food: We went to Palo one night and were not embarrassed to order two mains and two souffles each! If nothing else, CHOCOLATE SOUFFLE! Seriously. Don't second guess. You will love it. The main dining rooms were awesome. We had done the Disney Wonder before and knew we liked the Animators Palate. But, we really enjoyed Rapunzel's! It's a new dining experience and it was awesome. They had a mini show and came to visit the table. Fantastic! Really enjoyed our wait staff. They were great. Entertainment: We are certified Disney-philes, so the shows were amazing. Apart from the timing (we did it late), they were very family friendly and had the kids (and adults) all the way through. Blown away by the talent of the cast, who played multiple roles throughout the cruise. We had the Tangled Show, the Cinderella show and the Finale Princess mash-up. We also did the magician one night, which was entertaining too. We did trivia a few of the days and that was good too. There was a "Toddler time" that I took the 1 year old to, it's kind of like a playgroup. Very informal, but introduced me to the Promenade lounge kids area. It was good. Ports: We missed Key West due to weather and only did Castaway Cay and Nassau. Enjoyed them both and didn't venture out much, except to walk to the Chocolate Factory at Grayclif. Worth the walk, didn't need to taxi or do an excursion there. Gym: Used the gym every day around 6.30am and it was awesome. Not too crowded and all the main stuff you need. All-in-all, we had a wonderful experience and would recommend it to any family considering a Disney cruise!! Read Less
Sail Date December 2018
We Have cruised on all of the popular cruise lines and are Diamond Club members on Royal Caribbean. As a college student, I worked for three summers on Passenger Liners. Having five (5) grandchildren and a fortieth wedding anniversary, ... Read More
We Have cruised on all of the popular cruise lines and are Diamond Club members on Royal Caribbean. As a college student, I worked for three summers on Passenger Liners. Having five (5) grandchildren and a fortieth wedding anniversary, we were treated to a Disney Cruise by my daughter and her husband. This was my son-in-law's first cruise. My son and his family were also invited. The cabin, a suite, was very impressive (see below for further details). The Concierge staff was excellent. They couldn't do enough. The Concierge lounge had a very good selection of light foods and drinks. The regular dining rooms were a big disappointment. For the price of this cruise, the dinners were average. The first night, we were unable to cut the steaks. We tried two different types. For some reason, the Lumiere Dining Room had somewhat better food. The service in the dining rooms was very good. The Fee Dining Restaurant, Palo, was superb. The food was delicious and the service was excellent ( they refused a separate gratuity). The Gym had excellent equipment and a very attentive staff. However, whenever I went, it was practically empty. The outside deck (4?) was made of wood and a favorite place to walk or run. My grandchildren loved the Disney characters and shows. My daughter thought that the Musicals were "Broadway Quality." The entertainment was not geared to adults. Disney Cay was the best of the private islands that we have visited. The cabana was very worthwhile. The Barbecue was your usual cruise line fare. I have been visiting Nassau for 50 years. Bay Street needs some improvement. Atlantis has become a "city" and isn't the luxury resort that it used to be. My grandchildren liked the water park there. Key West has become very commercial. Docking at the Naval Base is like being in a separate country. You are not allowed to walk around and they check you when enter on the shuttle. Docking downtown is preferable. The Service was top flight. Despite being 20 years old, the ship was spotless. Embarkation and Disembarkation were very smooth and efficient. My grandchildren loved this cruise: The food, entertainment and the Disney Characters. The oldest's (5) favorite place was the Concierge Lounge. Even the one year old missed the cruise. As a Group, we had a wonderful time (due to the children). We would consider going again; if they improved the food, added entertainment for grown-ups and they moved one of their other ships to Miami. Read Less
Sail Date December 2018
Here are 10 Quick Things You need to know 1. This ship is over 20 years old and it shows. From rusty spots on the balconies to musty smells in the rooms, this ship is definitely showing it's age. 2. The dinner food is ... Read More
Here are 10 Quick Things You need to know 1. This ship is over 20 years old and it shows. From rusty spots on the balconies to musty smells in the rooms, this ship is definitely showing it's age. 2. The dinner food is mediocre. It's served lukewarm because they're serving hundreds of people at once so chances are your food was waiting to be delivered to your table while they got all the dishes ready. 3. The Staff is amazing and they definitely take service to the next level. 4. Bring you're own camera for the character photos. The staff will use your camera and take one with the cruise photographer's camera. Their digital photos cost $250 for 20 photos. At such a ridiculous price it makes no sense to purchase their photos if you have a good camera. In fact this may justify getting a good camera if you want lots of pictures with characters and princesses. 5. If you have a stop at Walt Disney World link your tickets and book your FastPasses 6 months in advance if possible. 6. The character breakfasts and excursions book up early. You need to book those events the minute they become available. 7. You don't need to book character photo experiences because there will be an opportunity to take a photo with almost every character at some point and time as long as your willing to wait in line for 30mins to an hour. 8. Everything is billed to your credit card so no need to bring cash unless you are going to Disney World. Then bring all the cash you can, because that place is expensive. 9. Download the Disney Cruise App before you board. The cruise Wifi is overpriced and slow. They will give you 50MB free if you stop by Guest Services on the first day but that disappears quickly. You can see your 50MB just trickling away on their app even when you aren't doing anything. 10. The pools and hot tubs are small. The first day the family pool was full of kids and parents to the point where you could barely move. At the same time the adult pool had 3 people in it with room for 40 more. Read Less
Sail Date November 2018
First Disney Cruise, 3rd cruise overall, first time Concierge service, ship was in great shape since it's the 1st one to sail. Will be very hard if we sail again not to get Concierge service. Our Concierge team of Alina, Emannela and ... Read More
First Disney Cruise, 3rd cruise overall, first time Concierge service, ship was in great shape since it's the 1st one to sail. Will be very hard if we sail again not to get Concierge service. Our Concierge team of Alina, Emannela and Nicky were fantastic, there for every need. Our Serving team of Hilash Harinath, Cornel Besoi and Dumitru Cabut were all great and finally our stateroom host Flore Mihai always had a smile on her face and helpful. As for the Cruise leaving N.Y. In Nov on Sat. was a little chilly didn't start to feel warmer till Monday. My step-daughter & granddaughter finally got to use the pool & hot tub by then. Tuesday we arrived at Castaway Cay which was beautiful, Temp was about 85 but windy so no feeding the stingrays, wind surfing and jet ski's, but still had a great time in the water. We also had a Cabana #12, very close to the restrooms and not too far from the food. Then Wed. on to WDW again very warm and very crowded (Magic Kingdom). Back on ship early, Thurs. was Pirate Night and show was very good including the fireworks, was surprised it wasn't moved inside because the sea was a little rough. Overall really nothing bad to say about the cruise at all. My family on the other hand was a different story. Never had breakfast other than in the cabin so it was boxed cereal and Danish etc. Went to Concierge Lounge a few times for coffee and finger sandwiches and desserts. Not to sound harsh but don't bring anyone who can't get around very well, needed me to hold on to even with a cane. Granddaughter had a great time but could never get off the phone and play games. She did join the tweens club and went there a few times and did say she had a good time why she didn't go more I don't know. Also don't bring someone who doesn't like crowds, our day at WDW was very crowded and warm. We arrived at WDW about 9:30 am, then went thru security which took way too long need more agents, so it was about 10am by the time we got into the park, by 1:30 our granddaughter was ready to leave are you kidding me (10 yrs old) Used our 3 V.I.P. passes in no time so only went on 3 rides, Haunted Mansion, Pirates and Splash Mountain, that's it so WDW was a waste. Never saw Epcot, Animal Kingdom or Hollywood Studios. Got to see the new movie "The Nutcracker" was ok not one of Disney's best. Never went to any shows, pretty much stayed in the cabin # 8534 which was very nice but at times heard people running on deck 9 so if you don't mind a little noise here and there then cabin is ok. Sat out on the Verandah only 2 - 3 times another waste and finally dinner, you have dinner at 3 different restaurants, well we went to each restaurant just 1 time each so the other nights we ate in our cabin. So overall for all the money spent it wasn't worth it. Would I go again, yes just with different people. Read Less
Sail Date November 2018
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. ... Read More
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. My perspective is of an adult, and safety for the children. Arriving a day before the cruise at Quebec City, we found it quaint. (We had been there once before on an excursion with another cruise line). Our embarkation seemed to have gone smoothly, until i found that all my cruising info papers, med sheets, all the papers i bring with me were missing, and were lost somewhere between the port and the stateroom. I called the front desk, they didnt have them. Okay we can deal with that, there are always the originals to find on the computer. Although i didnt like my information out in public. The problem was they had no service to speak of and my husband after using his free 100 minutes, paid for 200 mins(I dont know why they dont go by Megabytes), and by the time he would get on, it had "used" up all the time he had. You couldnt sign off, and for some reason their antiquated system kept you on, if you didnt "officially" sign off. Luckily we were in a concierge room, (which we paid a lot more for) and our concierge had printed out our entire itinerary, and was excellent. All three concierge "cast members" seemed seasoned, and Disney schooled. We especially liked Andy. A major problem occured when we tried to sleep the first night. Our "special" concierge room was under the Cabana's outside buffet. It was oddly configured, possibly 2 staterooms put together to make a large suite with 2 full bathrooms, and a tiny closet. There was lots of draw space. BIG PROBLEM....I didnt sleep for the 1st night because there seemed to be no sound insulation above the master bedroom, and the outside buffet. Until late, the first night all we heard were shoes thumping and chairs screeching. My husband and I missed the first excursion, the following day....we were exhausted. By the way the room number was 8602. DO NOT CHOOSE THIS ROOM, if you want to sleep. This is the basis of any trip, not feeling like your dragging and are sleep deprived. After the first night i called the concierge to ask them what they could do. They said they couldnt control the people eating in the cabana. I had gone up to the cabana and evaluated the situation and found that if the could rope of or take away 2 tables right above us, that may help the situation. I gave each person working there including the "officer" $20.00 each and ask them to please remove or rope off the tables. They said they couldnt promise to do this. Second night, same thing. I called the concierge, who happily came to my door(2 females) and in a disney manor jumping and smiling told me how great i looked. After that went on for a while i asked them to come upstairs to see what i was talking about. The Cabana was roped off for that one night. After that i gave up. it was hit or miss whether i slept or not. On to excursions. They were not great, and somewhat boring. I spent most of this review on the stateroom, so i am not going to recap them, except to say, there was one dangerous part of an excursion where we asked if we wanted to walk over a dilapidated walking bridge. I thought disney wouldnt allow this if it was dangerous, so we embarked. The bridge was held together at certain parts with what seemed to be rotten fiber board. We had to tell children and others to watch and we turned around and got off the bridge. This was in Baie-Comeau. The only other bad experience with excursions, was when we returned to the ship and were delightfully welcomed with hot chocolate. It was a chilly day. The drink was so hot the first sip i took, i immediately had to spit out because it was scalding the inside of my mouth, and i wasnt about to swallow it. I angrily told the servers, who just looked at me, that they need to test the temperature on this, before serving it. The burn stayed with me until after NY, but under the circumstances of all else, it wasnt something continuously happening so I protested no further to the servers, who i am not sure understood English anyway. I should note also that while we on an excursion, our stateroom door was left propped open all day, and the Executive Hoosekeeper, mortified by this was so anxious to apologize(which i appreciated greatly). This only happened once. Good stuff: The entertainment during dinner, where your waiting service followed you to each venue, was excellent! Best part of the cruise. Manuel, was excellent, and gave service with a smile. Cant say enough about the wait service. He even did magic Palo, their upscale italian restaurant, had wonderful food, and our waiter, was a consummate disney actor who made the experience almost real. His name was Roberto, excellent. We had children of 4 different ages. I think they all enjoyed their clubs and especially their special dress ups, princess gathering, Royal Teas.....we scheduled them for every ago approrriate activity you could do on the ship. This is why we went on the cruise, for the children. So this is the thing....We do family cruises every few years, with up to 47 people. I am torn because i have reserved 12 rooms for a family cruise next December, to the Bahamas, and this cruise is in no way an adult cruise. It 99.9% for children, or adults who have younger children, or adults who would prefer to be a child. I am hoping i made the right decision. I am hoping the more than one bad experience i had on this cruise will not happen again. The last Bahama cruise i went on with Disney seemed awesome compared to what happened on this one Read Less
Sail Date September 2018
Disney Magic Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.5 4.2
Entertainment 5.0 4.5
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.2
Family 5.0 4.2
Shore Excursion 4.0 4.0
Enrichment 3.0 4.0
Service 4.5 4.7
Value For Money 4.0 3.8
Rates 3.0 3.7

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