4 Helpful Votes
Sail Date: September 2018
Our 3rd Viking River Cruise was in Russia. On the Viking Truvor. The ship is nice, the rooms are nice.. It was exactly what we have experienced in the past. But food!!!! was a very different experience.. One we will try to forget very ... Read More
Our 3rd Viking River Cruise was in Russia. On the Viking Truvor. The ship is nice, the rooms are nice.. It was exactly what we have experienced in the past. But food!!!! was a very different experience.. One we will try to forget very soon!!!.. The offerings were just plain cheap.. Canned tuna, TILAPIA!!! (Possibly the dirtiest and worst fish you can ever eat) Roast Turkey?? etc... If this is because of the tariffs imposed on western goods in Russia, they should have offer boil potatoes and soup.. In general the food was a disaster to say the least.. Talking with the crew, I found out that the menus are designed in their corporate offices, so I will say the Chef had nothing to do with it.. Even if he did poorly a couple of times.. The service was great but missed orders several times.. The entertainment was talented,,, but not for this venue.. Eventually people started calling the bar "The Nap Room".. Their repertoire was extremely elevator music.. Terrible.. Our room was always impecable thanks to the cleaning staff. Our excursions and enrichment were absolutely Fantastic.. We are now booked on Viking for Vietnam and Cambodia for December 2019. We are seriously considering canceling.. It is sad to see Viking slowly going down on the quality of the menus.. I would highly recommend visiting Russia, but not on Viking until they fix their food offerings.. Read Less
2 Helpful Votes
Sail Date: September 2017
A fascinating trip taken in mid September and we also enjoyed the pre and post stays in Moscow and Helsinki. Julia the Viking tour manager was a delight and the team of tour guides were very engaging and interesting too. The on-board ... Read More
A fascinating trip taken in mid September and we also enjoyed the pre and post stays in Moscow and Helsinki. Julia the Viking tour manager was a delight and the team of tour guides were very engaging and interesting too. The on-board lectures were well delivered and full of detail. The Russian lessons were fab! We enjoyed the ports of call which were explained in detail on board beforehand and well organised. Traffic was an issue in Moscow. We enjoyed the company of the other guests with whom we shared our travel experiences as they were all English speaking and of a broadly similar age to us. The free dining and quality of meals were excellent. The cabin was of a good size, well appointed and beautifully clean. However, the issue for us was the speed with which a viral illness fell amongst us all. It began when a couple boarded with what was probably flu and this spread through the passengers like wildfire. My partner succumbed on the fourth day but worse than that, by the end of the trip almost every cabin had someone with it - the coughs resounded wherever we all went. We tried on more than one occasion to have in-cabin dining as eating with others when obviously so ill is a 'no no' to all concerned. However this was not possible despite numerous requests to the passenger services manager whose name I have forgotten. Nor was dining later than the majority of others as the kitchens closed. There was nowhere we could eat in relative isolation from everyone else apart from upstairs in the bar area for continental breakfast or a light lunch but no dinner provision. This caused us a lot of distress and embarrassment plus obviously enabled the virus to spread. Sadly the illness which meant many missed excursions and emotional discomfort which greatly detracted from the overall enjoyment. Read Less
11 Helpful Votes
Sail Date: May 2017
This was my Mother's dream to go to Russia. So I went with her, she 80 and at times needs help getting around. She has taken four previous Viking River Cruises and loved them all. I have over 100 cruise days on ocean ships but never ... Read More
This was my Mother's dream to go to Russia. So I went with her, she 80 and at times needs help getting around. She has taken four previous Viking River Cruises and loved them all. I have over 100 cruise days on ocean ships but never a river cruise. My Mother, my girlfriend and four friends have all sailed with Viking in Europe but never Russia. They rave about how great Viking trip are.....I didn't see that in Russia. This may be my first and last river cruise. It started with Viking offering free air. 27 hours from Seattle to St Petersburg with lay-overs in both Washington DC (2.5 hrs) and Vienna (5.25 hrs). We arrived on the boat at 6:30 pm losing the whole first day. Our return air out of Moscow was a bit better only 19 hours, just one lay-over in Frankfort 91.5 hours). However.....our flight left Moscow at 6 am after we were taken off the boat at 2:30 am for the two hour drive to the airport. We tried to get the flights to Russia changes 6 weeks prior to the trip but Viking said nothing was available. Truvor is an outdate boat design that was refurbished a few years ago. The staterooms were small, Mom amd I worked a system when only one of us at a time would move around to get dressed to avoid constantly getting in eachother's way. No drawers except a shallow desk drawer, limited cabinets with selves and a small closest, challenged us to find room for our clothes to avoid living out of a suitcase. These was plenty of room to store our suitcases under the beds. The bathroom was cramped but we managed, one at a time. The common room on the boat were small and space was not available for all the passengers to attend briefing together. They performed two briefing to accommidate their lack of space. We had unseasonably cold weather (first snows in May in St Peterburg in 50 years). Due to the cold weather, it was difficult to use the decks and balconies for very long, forcing everyone to compete for the cramped interior spaces or stay in your rooms. The Russian boat crew was every professional and navigated the waterways and locks expertly. One very seldom noticed the operations crew as they went about their business. This was Vikings first trip of the 2017 season. Over half the bar staff and dining staff appeared overworked and undertrained. When the dining room got busy, passengers often waited for refills beverages and staff was inattentive to anything but getting meals out. Several of the staff were on their first cruise contracts, so the inexperience showed. I have dietary restrictions. Viking had me send a very detailed description of my needs and said the ship staff would be given the details. The ship staff had no idea of my needs, the information was never passed on to the ship, except to say "a diebetic diet". Close but not really. My "diabetic box lunch for an excursion had sugary juice, starchy potatoe chips and white bread comercially mad ham/cheese sandwich....nothing I could eat. Every dinner, I told the wait staff to replace the starches or white carbs with extra vegitables, but 'No carrots".....every meal I got extra vegitables with extra carrots.....10 straight days. Only two of the four or five bartenders knew how to make simple drinks and one of the more experienced bartenders was fired a few days into the trip for too much drinking. I saw one passenger order a "Dirty martini"...the bartender asked what that was and the passenger has to tell him how to make the drink. I've taken Mediterranean Sea cruises three times the length of this trip at half the cost. This was a very expensive trip for very overrated service and ammenities. The free on-board wifi was great in St Peterburg. I could send/recieve e-mails and post social media with or without attachments and photos.Once we left St Petersburg it was terrible. For days we could not send/recieve a thing. At the first stop on the river, Mandrogy, we were rafted against a Russian riverboat company ship. Viking wifi did not work. I could sit on my balcony or stand on the dock and get great wifi from the unsecure Russian ship wifi....for just that day. Once we got closer to Moscow the wifi was sketchy at best but I was never able to send an attachment or photos...just e-mail. The on-board and local tour guides were very knowledgable and entertaining. However, they could coordinate their speaking points a bit, because very day, every tour guild kept repeating the same Russian Royal family histories. Twice would have been ok, but after 5 or 6 times of the same information....I got it. Russia was very interesting and that saved the trip. More importantly, Mom got to go to Russia. St Petersburg was beautiful, by far my favorite city in Russia. Moscow was a modern metroploitan city. Both were very clean and we felt safe traveling about. The river portion was interesting and the small towns were a joy to visit. We missed out on Kizhi because the lake was iced over. Iced over should have been interesting to see. At the briefing, we were told the boat would stop at anchor as we were going to follow an icebreaker through the icefield and it was safer to do during the day. I awoke to find we transbersed the ice during the night, one passenger told me heard the ice hitting the hull and that woke him to go check it out. I'm a sound sleeper and missed the whole thing. The boat docks outside the interesting part of St Petersburg and Moscow. If you are comfortable taking subways, the ship staff has good information on getting to and from the subway and city centers. Traffic in Moscow is so terrible, that bus/taxi travel is time prohibitive. Had Russia not been so interesting. I would have given Viking a much lower overall rating on this trip. Read Less
11 Helpful Votes
Sail Date: September 2015
Great trip - great crew but staying so far out of Moscow and St. Petersburg made for a six nights of 'parking' out of town. Did not get a chance to experience two fabulous cities outside of guided tours. No information was ... Read More
Great trip - great crew but staying so far out of Moscow and St. Petersburg made for a six nights of 'parking' out of town. Did not get a chance to experience two fabulous cities outside of guided tours. No information was volunteered about the subway. Would have taken it the first day, if we knew we were across the park from it. Tried the bus - too long - two hours each way - same for cabs. Going to dinner required a 6 hour trip with 80% of it in a vehicle. No maps of the area where the boat was moored to run/jog - nothing on board to use to exercise. An expensive trip $20,000 to sit on a boat with a few great tours. Money would have been better spent on hotels and a boat trip in the middle. Should be patterned after Viking's China cruise. Stay downtown Moscow for three days - then board the boat. Do the Volga River and upon arriving in St. Petersberg - debark for three or four nights in hotels in St. Petersberg and Peterof. Would not recommend for folks with a high activity level, best for those more sedentary. Food was excellent with Russian food choices at every meal. Advice - prepare a separate brochure for those wishing to walk alone, that is to say - avoid the "walking" tours where you take 100 steps and have to wait for half the folks to catch up. Read Less
3 Helpful Votes
Sail Date: July 2015
AS this is my second Viking Cruise I had high expectations and once I got to St. Petersburg and on the boat everything was excellent. The Boat, the crew, the food, the drinks, the entertainment... it was all top notch. I'll get back ... Read More
AS this is my second Viking Cruise I had high expectations and once I got to St. Petersburg and on the boat everything was excellent. The Boat, the crew, the food, the drinks, the entertainment... it was all top notch. I'll get back to that later as I want to tell everyone about the hassles with booking flights. Viking offered 'free airfare' and I politely refused, but they insisted the free airfare was wonderful. I said I normally upgrade, and they told me that once an airline was assigned I would be able to upgrade with no problems. So 30 days before our sailing date I called Viking and was told that I was assigned to Aeroflot and I could call them to upgrade or use the Viking partner link to do the upgrade online. I went to the Viking link page and guess what. Aeroflot was not even listed as a partner of Viking on that page. So I called Aeroflot and they said it would cost $385.00 per segment to upgrade, but only my travel agent, in this case Viking, could do it. So I called Viking back and said that Aeroflot had it all wrong and that they could not upgrade me. I called Aeroflot again and they confirmed everything I had been told earlier and I called Viking and they insisted they could not upgrade me. Sooo.. I wrote a letter to Viking headquarters in Basel, Switzerland. They faxed my letter back to the California office of Viking and I received a call from the travel manager. She said in fact I could upgrade for $3800. So for a total of $7600 I could upgrade my flights. I politely said no and asked to cancel the trip. I was told there would be sever financial penalties and I pointed out that I was lied to when I booked. Guess I should have had Viking sign something. I grudgingly traveled with my nose up against the seat in front of me for 10 hours, cursing the trip, the cruise, the flight and Aeroflot. I was glad to arrive in Moscow to get the short hop to St. Petersburg. I met other people on board, and they had no problems upgrading with American airlines companies, the problem was just Aeroflot. OK, now to the actual cruise. It was wonderful, much more than my wife and I expected. The Hotel Manager, Wilheim was great, entertaining, and quick to react to anyone's problems. Jeffrey and Elvira were great in the restaurant. As I said the food was great, and on my wife's birthday I spoke to the chef about a surprise cake and said it was all taken care of. I guess they looked at the passports to get her birthdate. The most tasty cake was prepared, and the 6 people at our table each got a piece. My wife and I learned more about Russia, it's history and it's language in those 12 days then we ever could have imagined. We also visited a Russian commune and we surprised at how they lived. We were glad to hear that they were being phased out. We also visited a Russian home in Yaroslavl and it was very much like an American home. Conversations with the Russian people shower we had the same interests, a happy life, good and smart children who are successful, and a long life. Saint Petersburg was beautiful and the museums, cathedrals, and canals were all noteworthy. Moscow was also wonderful. It was clean, seemed safe, and Red Square (Red means beautiful by the way), was very impressive. I would definitely go back to Russia to learn more.... But I would NOT book or accept free airfare from Viking. They treat you like cattle to get to the ship and to get home. That kind of degrades from the rest of the trip. Read Less
2 Helpful Votes
Sail Date: July 2014
We had a fantastic trip filled with memorable experiences. Russia is an amazing country with awe inspiring monuments, museums, culture and heritage. The people are proud of their country and welcome visitors. They are shaped by many ... Read More
We had a fantastic trip filled with memorable experiences. Russia is an amazing country with awe inspiring monuments, museums, culture and heritage. The people are proud of their country and welcome visitors. They are shaped by many appalling events in their history. I think Moscow to St Petersburg is the best way to do it as I would not like to face Moscow traffic and travel times at the end of the trip. The crew on Viking Truvor were friendly, helpful and knowledgeable, particularly the tour escorts who enhanced the experience. The ship is well appointed and there is no doubt that Viking is the major player in Russia and has preferred access to berths, tour destinations, buses etc. I have some complaints about Viking's organisation. They may seem petty but it is often the small things which make all the difference. I consider this to have been an expensive cruise (£10,000) and do not feel it was good value for money. Consider all the cruise companies who operate in Russia (and there are many) and perhaps these points may help you make up your mind. The deposit seems very high: £2000 paid over 1 year in advance. The flights are in line with most tour companies, but the transfer time was 1 hour, which is fine if all goes well, but our flight from St Petersburg was delayed (and I got the impression this happens quite often), we made our connection by running through Zurich airport, but our luggage didn't. We were unable to check in online with Swiss.com. The majority of fellow passengers were American and Australian. They seemed to have been offered a range of incentives which were not available to UK guests: 2 for 1, free flight, free gratuities, free premium drink packages, welcome bottle in cabin. So that's all the negatives, now for the cruise itself. Domodedovo airport Moscow is 2 hours from the river port. The traffic in Moscow is horrendous and trips to and from the port take 1 hour on average. We enjoyed all the tours in Moscow, but the Folklore Show was outstanding. The cruise along the waterways is relaxing after all the crowds in Moscow. We saw lots of ospreys but wildlife is not abundant. The ports of call are fascinating although I would have liked more free time to explore independently after the main tour, but the distances travelled are so large I don't think that's possible and of course you don't have to take the organised tour. Dollars seemed to be the preferred currency in most outlets. Life on board ship was very relaxed, the food was excellent and the service was prompt and efficient. The dock at St Petersburg is disappointing. It is not easy to travel into the city independently and there is nothing to explore in the vicinity. There were no tours scheduled for the final day, although you could purchase optional tours. I don't understand why we had 2 very heavy tours the day before. There are huge crowds, but we had early access to St Catherine's palace, although I think a lot of tour companies do this. L'Hermitage, the summer palace and the ballet are all amazing. So, although I have reservstions about Viking, I have no hesitation in recommending Russia as a truly memorable experience. Read Less
1 Helpful Vote
Sail Date: May 2014
The cruise was great fun and the positives were: 1. Staff friendly 2. Tours were on the whole good value for money 3. Cabin was clean and comfortable 4. Free water was very welcome Negatives: 1. Food was hit and miss especially the ... Read More
The cruise was great fun and the positives were: 1. Staff friendly 2. Tours were on the whole good value for money 3. Cabin was clean and comfortable 4. Free water was very welcome Negatives: 1. Food was hit and miss especially the captain's dinner when being allegeric to fish i ended up eating cheese and biscuits as no alternatives could be found. 2. Waiting staff in the restuarant were also hit and miss. Very slow at time and the same with the bar staff. 3. Pre-cruise - we were not advised of any optional trips. This seemed to be extremely random and not impressed at all with this. 4. Still waiting to find out why we didn't get the direct flight - again this seemed a random allocation and was really not impressed. Read Less
Sail Date: July 2009
The Viking River Cruise "Waterways of the Czars" (July 31 - August 12, 2009) was our first cruise experience, and will likely be our last. While we enjoyed Russia and its many attractions, we were very disappointed in most ... Read More
The Viking River Cruise "Waterways of the Czars" (July 31 - August 12, 2009) was our first cruise experience, and will likely be our last. While we enjoyed Russia and its many attractions, we were very disappointed in most aspects of the cruise itself. Specifically: • Overall value for money: Most people we met on the cruise paid several thousands of dollars less than we did, and for supposedly better cabins. This knowledge lessened our enjoyment considerably. We advise others to book as late as possible for Viking river cruises, if you must take one, since they discount heavily closer to the sailing date to fill up the boat. • Food quality: Despite claims in Viking advertising, the food was of consistently poor quality, e.g., every fish dish I ate was tasteless, mushy, and obviously frozen not fresh. Other passengers with previous Viking experience agreed with us, but said that Viking cruises in Western Europe have much better food and service. Several other passengers also spoke with the "hotel manager" to note their unhappiness with food quality. • Service: The dining room staff was mostly young Philipinos, who were all eager to please but clearly not sufficiently experienced, properly trained for efficient service, and too few for a fully booked boat. Dinner normally took well over two hours, and we and many others had to cut short dinner in order to attend other scheduled events on board. • Our cabin: The cabin (227) was comfortable enough, except that it seemed to be directly above the engines used to stabilize the boat when going through locks. These engines were so noisy and vibrated so much that when lock passage occurred at night sleep was impossible. Viking should warn potential customers about this noise in main deck cabins, and advise them to bring ear-plugs to cope with the noise or select other cabins. • Doctor: The Kirov's Russian doctor, whose English skills were very limited, had a remarkably diffident manner when my wife banged her forehead on one of the Sky-Bar's glass doors. The clinic had no proper ice-bag, so to reduce the large swelling he recommended using a plastic garbage bag or laundry bag. Given the average age of Kirov passengers, shouldn't an ice-bag or two be among the clinic's supplies? The doctor also failed even to stand up during her visit to his office, declining as unnecessary a suggestion that he examine her forehead. Bottom line: We wrote to Viking about these problems, to which they responded with an offer of a $500 credit for a future Viking cruise. Our response to that will be "nyet." Read Less
Viking Truvor Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 3.0 0.0

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