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1 Helpful Vote
Sail Date: December 2017
We went on the new Genting Dream cruise ship from dream cruises. (there was no option to pick it above). Dream cruise is just the premium luxury arm of star cruises which has been around for quite some time. The 1 yr old Genting dream ... Read More
We went on the new Genting Dream cruise ship from dream cruises. (there was no option to pick it above). Dream cruise is just the premium luxury arm of star cruises which has been around for quite some time. The 1 yr old Genting dream is the new large luxury cruise ship with the even newer ship the world dream being launched this year We went on a 6 day 5 night Christmas cruise to Indonesia (Singapore-Surabaya-North Bali-Singapore) on a dream deluxe suite. The pricing was quite steep since it was last minute and during Christmas peak season. Firstly, the ship is new and with all facilities new and functioning very well. There is a almost special pools and deck areas reserved for people who get a suite and more premium rooms. The reserved areas are very nice with much less people and crowds. the dining at the special restaurant for the premium suites are also very nice but with a big caveat which I will mention below. Other than that I cant really think of anything else about the experience. Now that we have gotten the niceties out of the way, lets move to the long list of what didnt work.: 1) THere is horrid lack of coordination, boarding was chaotic 2) Even though you get dining for the premium suites at reserved restaurants (palace restaurant) there is frequently insufficient sitting and the staff are extremely overworked. Even for the speciality restaurants, the space availabe is severly limited and there is no way it can accomdate even the premium suite passengers much less the passengers from the other classes. Frequently all the speciality restuarents are fully booked for all the days and meal times right from the first day. I guess this is the worst issue as you literally are forced to go to find food from other paying options due to the severe over crowding 3) The entertainment and programs per day are quite sparse and lacking compared to the competitors like royal carribean. There are very little main shows on the cruise, only one headline act on the first day. Everything else like the carabet show are paying shows and there is really nothing else for complimentary entertainment. That said, dream cruise like star cruises are part of the Genting group which are mainly a casino company. It could be possible the lack of entertainment is due to the greater focus on gambing and casino activities. Maybe in this respect, the ship is less suitable for family cruises and more for gamblers :p 4) The offboarding of the ship was also quite disastrous with total lack of coordination and planning. Most passengers had to wait for very long and there wasnt clear and consistent instructions on how to leave the ship after the cruise All in all, the cruise ship was new and very nice and excellent facilities and food options. The only let down was total lack of proper coordination and even a semblance of a plan to cater for the large passenger complemen. It could be due to the newness of the ship and the crew (i noticed most of them were fresh from school so to speak). Hopefully with more experience and feedback they can improve. Read Less
Sail Date: December 2017
Don't waste your money. I chose this cruise because it started and ended in HK, where my son lives and we were looking forward to a short XMas family holiday together, visiting Vietnam. I had never been on a cruise, but so many ... Read More
Don't waste your money. I chose this cruise because it started and ended in HK, where my son lives and we were looking forward to a short XMas family holiday together, visiting Vietnam. I had never been on a cruise, but so many people told me that it's a great way to see different places, without much extra expense, nor the hassle of moving from hotel to hotel and that the food is always great.....sadly NOT SO ON THIS CRUISE! Everything cost extra, even playing Mahjong and attending stretch or spin class! The food was so poor, even in the restaurants, there was often more fat than muscle on the meat and I barely saw a fresh fruit or vegetable the whole time. If they are hoping to break into the Western market, which I understand they are, they will need to raise the bar a lot, in my opinion. It is a very new ship with some nice features, BUT.... these are some of the areas which led to such frustration and disappointment for me and my family: * before even embarking the ship, we were asked to sign letters to say we were happy to go ahead with the cruise, despite an itinerary change due to poor weather conditions. We were told we would each receive a discount on board and a free cruise to be used by June 2018, but have heard nothing about the cruise since. We were not given copies of what we signed, but should have taken photos, I know! * cabins/balconies were not properly cleaned. On arrival, we found mandarin peel inside and cigarette butts outside and our children found prescription medication in their cabin!! * staff were pleasant but mostly inexperienced and many couldn't speak English. When we asked about the beverage packages, which we'd received info. about on the Dream letterhead before leaving home, the first 3 people had never heard of such a thing! There ended up being only one Premium Package available, which was very limited and could only be used in certain areas. * gratuity fee which was automatically charged in advance (and I understand is quite standard on all cruise lines) could not be reversed, despite being told prior, that it could be, on request. I would have been very happy to pay, if we received good service, but everything felt like it was a challenge. * Restaurants were often booked out in advance and rather than costing a supplement of around AUD $20-40, as we had been advised by our agent, they were all a la carte and full charges applied. Given the quality of the food in the free buffets (especially breakfast which was particularly bad), we kept trying restaurants, hoping for something better. We fine dining Chinese the most. * Karaoke booths were also heavily booked out, but we managed to find just one time slot available, when we enquired. We had to agree to a minimum spend of food and drinks, but could not use the beverage package once we had hit that limit!! * We were told we could arrange visas for Vietnam on board and wouldn't have to take an excursion to leave the ship, but this was not the case. The excursion in Halong Bay (our only port in the end), went for 6.5 excruciating hours, 5 of which was travel time, with a non English speaking guide.We were charged not only for the excursion itself, but also a late fee for processing of the Visas. When my son asked for a second drink, he was told the charge included only one per person. * Shows had to be pre-booked, so we could not get a seat, when we first arrived for a show and were told we could enter only if there was room, once everybody had arrived. * I settled the accounts for 2 of our 3 cabins the night before we were disembarking, hoping to simplify the process on our last day, only to find new unexplained charges, which we spent 4 hours trying to understand, along with the very complicated billing system, before leaving the ship (in tears) to make our flight back to Australia.... The extra charges on board were 20 percent in excess of what I had budgeted for, based on all the information I had been given, when booking the holiday. All in all, a massive disappointment and far from the relaxing family holiday I thought we were signed up for. By the way, I did give the company the opportunity to address these concerns before writing this review, and they acknowledged some of the downfalls I highlighted, but offered me zero in the way of any compensation or true apology. The bad taste this experience has left me with remains..... Read Less
10 Helpful Votes
Sail Date: July 2017
This was the first cruise when Star Cruise's SuperStar Virgo was home-ported in Shanghai for the first time, which will last till November. And here they offer a standard 7-night cruise to Japan, by standard I mean the world norm, when in ... Read More
This was the first cruise when Star Cruise's SuperStar Virgo was home-ported in Shanghai for the first time, which will last till November. And here they offer a standard 7-night cruise to Japan, by standard I mean the world norm, when in China the cruises are shorter. And because of the fast cruising speed of this older ship (funny that all competing state-of-art new ships simply cannot do a similar itinerary as they are slower), the visit calls to ports no less interesting than Osaka, Yokohama (Tokyo), Mount Fuji area, and Kagoshima. Thus they aptly call it the 'Golden Itinerary' with a good reason, and the ship sailed virtually full. Embarkation in Shanghai was a bit chaotic but I presume this will settle down soon, as my trip was the inaugural cruise. After a sea day where one can enjoy the multiple offering of restaurants, and entertainment Star is famous for, including Michelin-starred restaurant offers, we arrive the third day at Osaka. There is plenty of time to be ashore, as ship arrive midday and sails almost midnight. The port is easily and conveniently connected by rail to centre of Osaka in 30 minutes. The next arrival was Yokohama, in the afternoon, and again the sail away was near midnight. The Terminal is convenient and has free shuttle to connect with the train, from where Tokyo is only half an hour away. But Yokohama itself is a big port far more than enough for one's exploration for a day. Next call was a small town in the Mount Fuji area. A shuttle bus took more than an hour to reach a big Outlet Mall in the shadow of Mount Fuji. The outlet sells international brand-named products, and for me it is less interesting than the small vendor stalls at the pier. Final call was Kagoshima, where a free shuttle landed us near town centre for shopping again, which suits the Chinese passengers. Or there is plenty of things to do as we had long hours in port. Japanese passengers also come on and off each port. It makes a one week cruise of really interesting ports. Few Westerners are onboard and announcements are in Chinese and Japanese, but English is well-understood. The ship's strong point is food and some spectacular shows, and for a reasonable price it makes an itinerary-rich family holiday.. Read Less
9 Helpful Votes
Sail Date: May 2017
we are based in metro manila and this was the first ever cruise ship based in manila for a while. no planes, hotels needed. superstar virgo is large, she is a ship! still she has a distinctive design not inspired by LEGO as the more recent ... Read More
we are based in metro manila and this was the first ever cruise ship based in manila for a while. no planes, hotels needed. superstar virgo is large, she is a ship! still she has a distinctive design not inspired by LEGO as the more recent floating hotels it was a very filipino cruise, people would join as clans or at least groups or family with children. friends relying on wheelchairs would need to book early. only few cabins are equipped with wide accessible bathrooms. all other venues are very accessible. our cabin was of adequate size for a 5 day cruise and super clean every day. choice of western or chinese free restaurants. limited choices yet perfectly prepared food. great shows every evening. we enjoyed magician vincent vignaud , 1001 night, memory lane. all service ladies/gentlemen, filipino, malay, chinese, indian, nepal and many other worked very hard. no dock at laoag. we just hired a tricycle to visit the church. was fun. i am sure the friendly crew would have assisted friends using wheelchair. still it looked scary. embarkation/disembarkation was a very philippine experiance Read Less
4 Helpful Votes
Sail Date: May 2017
It's the first cruise ship to embark from Manila might as well go for it. Filipino crew assists us very well in every area of the ship, you get to choose from 3 inclusive restaurants the Genting was our favorite because of their Outlet ... Read More
It's the first cruise ship to embark from Manila might as well go for it. Filipino crew assists us very well in every area of the ship, you get to choose from 3 inclusive restaurants the Genting was our favorite because of their Outlet Manager Miss Farra she's really amazing, Some passengers were not aware that they can dine in 3 different restaurant for free.The Navigator where the program for the day was written was of great help for you not to miss any shows or activities , Some passengers were not following the dress code it's quiet dissappointing while others were in their formal suits and gowns others were in shorts and rubber shoes. The shows were entertaining and the bars we spent most of the time to chill you have to pay extra for the drinks. Our cabin was clean and nice. We do the tours on our own but you have to find an english speaking driver/guide. Over all experience it was great because we travelled with our friends and we simply want to have fun and laughed at ourselves. Read Less
11 Helpful Votes
Sail Date: April 2017
They just opened Manila as their new homeport. My previous cruise experience from a different cruise liner left me with a delightful experience so when Star Cruise advertised that they will be opening a new route MNL-LAO-Khaosiung-HK-MNL, ... Read More
They just opened Manila as their new homeport. My previous cruise experience from a different cruise liner left me with a delightful experience so when Star Cruise advertised that they will be opening a new route MNL-LAO-Khaosiung-HK-MNL, we seriously considered it. I cant help but compare. The balcony rooms at the 11 deck were we stayed were quite small and the furnishing were spartan and quite dated. The buffet area(Mediterranean) was set like a cafeteria and not much variety. The cuisine in the seatdown restaurants were Chinese and Western but not very tasty. The only complimentary drinks were water and hot coffee and tea. If you want soda or other juices, you have to pay for it. There was one breakfast morning when I asked for a sugar substitute from a Chinese waitress and immediately she said there is none with out even trying to look for one. Almost all the items were not complimentary. Their gym area is quite spacious but then again if you want to go and do solitary laps in their mini (3 strokes) pool you have to pay for its use. Majority of their crew are Chinese who hardly understand English and clearly show their displeasure if you cant understand them as well. The saving grace for this cruise is their very efficient, hospitable, and always willing Filipino crew. They also put up very good live shows ala "Las Vegas". All in all my experience was just average and maybe I might not be interested in taking a cruise offered by the Star cruises in the future. Read Less
21 Helpful Votes
Sail Date: December 2016
I took this 7-night cruise Hong Kong-China-Vietnam and it was a most pleasant trip. I have cruised on Star Cruises many times but this cruise is different. Ever innovative (Star Cruises pioneered the freestyle cruising concept, NCL, ... Read More
I took this 7-night cruise Hong Kong-China-Vietnam and it was a most pleasant trip. I have cruised on Star Cruises many times but this cruise is different. Ever innovative (Star Cruises pioneered the freestyle cruising concept, NCL, previously owned by them, is only a follower) but now they are doing non-inclusive meals instead. The idea is not cutting back but it gives cruisers even better free choice. Yes, everything is priced now, but they give each passenger an onboard credit that you can spend what you will, on food, excursions, and purchases. The normally inclusive meals are now priced very reasonably, so that even if you take meals as if inclusive, you may come to spend less than your daily allowance of HKD280 a day. And great that, under a new Executive Chef, the food quality and presentation is improved too. This allowance is for all passengers, but those booking a Balcony cabin or a Suite are further given a set of vouchers good for discount, free meals and drinks. Balcony passenger can order continental breakfast delivered free. The entertainment is the best, not only one of the best, and production shows are large scaled with more dancers and entertainers on stage even than onboard a ship double the tonnage. The ship seems old but refurbished and well-maintained. Because of the new F&B system, people no longer congested in the 'free' outlets but now spread out in the some 10 eating outlets that includes Japanese, Italian, Indian, Southeast Asian and of course Chinese and continental European. There are offering of dishes from well-known Hong Kong Michelin-starred restaurants too. With the choices where to eat, this is a real gourmet cruise not priced at gourmet level. The HKD125 lobster dish is a steal. It turned out to be a more enjoyable and carefree cruise than what I have recently enjoyed on other cruise lines. The trip visits Shekow (Shenzhen) where most passengers embark, then visited Ho Chi Ming City and Nha Thang, both interesting ports but far from the pier. My allowance was adequate to cover the normal food expenses as well as the bus transport. Highly recommended, although sea may be rough in winter. I look forward to their new itinerary from March, from Hong Kong to Kaoshiung (Taiwan) and Manila. Although I do not award a 5-star to this trip, it certainly is 4-star plus and plus trip and I have an experience that exceeds my expectation. Read Less
9 Helpful Votes
Sail Date: December 2016
Ship: Well maintained even after so many years and honestly, easy to navigate. For those who are unsure of your location on board the ship, simply look at the colour of the carpet. Red carpet means you're at the front, blue means the ... Read More
Ship: Well maintained even after so many years and honestly, easy to navigate. For those who are unsure of your location on board the ship, simply look at the colour of the carpet. Red carpet means you're at the front, blue means the middle and green is the back of the ship. Overall, ship is clean and neat. Not as big as Royal Caribbean buts till beautiful. Cabin: I would say neat but not really clean(?). I am not sure about the rest, but in my cabin, I found a balloon behind the couch that wasn't picked up and thrown before the new guests' embarkation. Also, the tables & cabinets were dirty. Dirty as in the surfaces of the furniture was dusty. I know the staff cleaning the room are not to be blamed as dust is something rather uncontrollable. However, a small part of me did wonder whether the facilities were even wiped. To add on, the cabin was rather small but at least the room was quite comfortable. I felt at home for the few days I was on board. Dining: My family and I weren't informed that the meals were not free, in a way. Unlike last time when free buffets were given on board by restaurants, this time we actually had to pay for whatever meals we were having. FOR THOSE WHO ARE CRUISING ON THIS SHIP, DO TAKE NOTE. THE FOOD IS NOT FREE. I believe the cruise uses freedom credit and on board credit that you can check using your cruise card. It should be stated on it. If you are unsure, ask the staff. Be very careful of your spending, it is very easy to overspend! Ok, overall, dining is rather good, I would say. I prefer the western cuisine to the Chinese one, even though I'm a Chinese myself. Food from Noble House was kind of oily and my personal favourite is Pavillion. The food gets kind of boring after a few days though, as there were not a lot of variety. Entertainment and activities: There weren't a lot of free shows.... Cruisers have to pay to watch certain shows. Jogging track is okay. Service: Good. Very friendly and approachable. Though there were very few staff that could speak english. Needs more bilingual employees. Excursion: okay. Not very interesting but I did learn more about the country. Didn't have enough time to go shopping as planned. Disembarkation: was a mess, in my opinion. The manager couldn't speak Chinese so the large number of cruisers from china couldn't understand. Those employees from china did not really help the manager either. Staff are rather inexperienced and like I previously mentioned, more bilingual employees needed. Read Less
20 Helpful Votes
Sail Date: October 2016
I never write reviews but felt compelled to this time. I read the reviews on Star Cruises before we sailed with them. Having cruised before in different parts of the world, I thought it would be nice to travel with an Asian cruise line ... Read More
I never write reviews but felt compelled to this time. I read the reviews on Star Cruises before we sailed with them. Having cruised before in different parts of the world, I thought it would be nice to travel with an Asian cruise line through Asian countries, even though I had read some bad reviews. What a big mistake that was. We knew it would be challenging, but had no idea just how hard it would be. There were only 4 English western passengers on board and hardly any of the other 2500 passengers could speak English. We absolutely know that was our fault for booking an Asian cruiser and don't blame the cruise line for that. It was our bad luck. I just want to advise non Asian passengers to definitely don't go with this cruise line. As I said it was our fault about the language but so frustrating with the announcements and entertainment - but getting on and off for excursions etc. was complete bedlam. You just had to join in and be pushed about as seems to be the custom. All the excursions are in Mandarin but we were made aware of this before we booked, but they didn't understand any English and I just pointed to my watch to find out what time we were due back on the bus at every stop. Lol. The food was average for the buffet, with little variety. To eat in any of the 3 free restaurants, you had to line up like at a Medicare office and wait until your number came up on the screen, this sometimes took 45 minutes of waiting. There were other restaurant on board (like you get on other cruise lines where you have two sittings in the dining room and the food is top quality) but it costs a minimum of $A30 per head. We had no complaint about the ship itself. It as lovely and kept clean and polished the whole trip and they staff were fabulous. They went out of their way in be polite and assist in every way possible. We picked this particular cruise because it was sailing down to Vietnam from Hong Kong. It had longtime been my dream to go to Halong Bay in Vietnam. But hey presto, literally at the last moment they informed us the cruise had been "rescheduled" and wasn't going to Vietnam but to two islands in Japan. They wouldn't even give us any reason, just that it had been rescheduled. I read this had happened before but assumed it had been a one-off problem. Although they offered a full refund on the cruise, it was only days before we were due to leave home, so we were out of the time limit on cancellations from the the airline, the accommodation and various tours in Hong Kong, so we had no choice but to go ahead. We spoke with the captain about the rescheduling and he told us he'd been informed by past western passengers that after 30 years of travelling, this had been the worst cruise they had been on. The rescheduling isn't unusual and he joked that is why you don't see Star Cruises advertised in brochures because of their unpredictable scheduling. We asked one waiter on the last night where the next trip was going and he said they're supposed to go Japan, but might end up in Vietnam!! So my advice to any Australians planning a trip in Asia, avoid this cruise line at all costs. Not because it's a bad line but because you will not like it and like us, non-Asian speaking passengers, you'll consider it a complete waste of time and money. It definitely wasn't cheap so spend your money on Princess, Royal Caribbean or any other line as you'll have a much more enjoyable holiday. Read Less
31 Helpful Votes
Sail Date: June 2016
We had previously sailed on Superstar Virgo 10 years ago from Singapore and had an enjoyable cruise so that when we saw that cruise on the same ship that left from Hong Kong were thought that this would be terrific. How wrong could we be. ... Read More
We had previously sailed on Superstar Virgo 10 years ago from Singapore and had an enjoyable cruise so that when we saw that cruise on the same ship that left from Hong Kong were thought that this would be terrific. How wrong could we be. This has been taken over by Chinese company and caters primarily for Chinese tourists. We were not given any pre-travel documentation or advice and had to google the embarkation location. The home port is now Guangzhou in China and they are in the process of changing all staff to Chinese... most of whom don't speak English. The ship no longer caters for westerners with the food being predominantly regional Chinese cuisine. This is not what we expected on an international cruise liner. There was no early or late sittings for dinner and you have to queue up with 2000 screaming and impatient Chinese to get into even the buffet area. They give preference to the Chinese and we were consistently told restaurant full and come back later. We missed having several meals on board due to incompetent staff. The ship is now set up as a gambling ship with 5 casinos on-board. The entertainment was sleazy and included strips show that were for dirty old men. The shore excursions were limited, were only conducted in Mandarin and go either to supermarkets or pharmacy. We were told by staff not to go on excursions because it was not for us. This is the first time in our cruising experience that we were pleased to get off the ship!!! Read Less
SuperStar Virgo Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.4
Entertainment 4.0 3.7
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 3.0 3.0
Enrichment 2.0 3.0
Service 4.0 4.0
Value For Money 5.0 3.3
Rates 3.0 3.5

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