4 Helpful Votes
Sail Date: April 2019
Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ... Read More
Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ran out of TISSUE with two days left in cruise, NO limes for a gin/tonic, no p-nuts for bars snacks in bar, no fresh fruit last two days,, windows were all filthy, had to clean our stateroom sliding door myself, teak balcony molding had not been varnished in a long, long time. Smell of smoke evident, card room was a disaster and also worked a part of the dining room? All the windows in the commons areas were filthy and were NOT cleaned for 12 days. We have over 30 cruises, this ship was the WORST ever. Music was terrible unless you like head banging stuff, very noisy ship with few areas to sit, enjoy a drink and converse with friends. This was our 11th and final cruise on this line, as A Diamond club member we saw VERY little loyalty shown by the Cruise company for 11 cruises, torn towels, a disembarkation BREAKFAST that consisted of COLD food items, not exactly the way you want your loyal cruisers to remember you. If was evident that little attention has been given to this ship and its cleanliness. Food was average at best, very uninspiring, only ship we have EVER sailed that charged you IF you wanted LOBSTER in the dining room, what's that all about? Italian specialty restaurant was terrible, Read Less
1 Helpful Vote
Sail Date: February 2019
The Ship was Tired. The windows were either dirty and had not cleaned in a while or the plain were in need of replacement. The seals were clearly gone in the double pained windows and we watched water "sloshing" in one window ... Read More
The Ship was Tired. The windows were either dirty and had not cleaned in a while or the plain were in need of replacement. The seals were clearly gone in the double pained windows and we watched water "sloshing" in one window as the Ship rocked. Elevator lights did not function and this was common. Stateroom: Balcony door was difficult to open and handle was extremely lose. Dust bunnies under bed; closet doors did not close properly. Service: in dining room extremely slow-food often only warm and generally same menu everyday. In buffet food okay, cleanliness was lacking as tables were not always wiped and sanitized. Activities: good activities and friendly crew members when we took part. Children's clubs: N/A very few children on this cruise. Overall the programs are very good. Entertainment: very enjoyable! Missed shows from midpoint due to illness. Port and Shore Excursions: Only went on one "excursion" and enjoyed it. I was unable to take many excursions as I have difficulty with mobility and sitting long periods. Disembarkation: Scheduled Time was 2 hours later than arrival Posted on Cruise Info and this resulted in our having to change flights. We were sent to Hospital in Cabo day 14! A virus infected the Ship. Passengers and Crew were falling ill, yet it was not mentioned until day 13. By then it was too late as people were sick. Food was often served cold due to fewer wait staff in the dining room. Tables in the Windjammer (buffet) were improperly cleaned and appeared dirty. Staff were observed standing around talking to each other while tables sat with dirty dishes were often not cleared for a period after the guests had left. My partner ended up in the Medical Centre and the decision was made to send her to Hospital in Cabo San Lucas. When we were advised she would have to remain in hospital a few days as she had "Bacterial pneumonia" I attempted to return to the Ship to pack our belonging. I was informed by the hospital "your luggage is being packed for you and will be sent here for you." I wanted to pack our own belongings, but was not allowed to return. When our luggage arrived we discovered missing items so I phoned the Port Agent (which was listed on the Guest removal sheet) we were given. This went no where so 2 hours I phoned Royal Caribbean's Customer Service 1-800 number. I was simply told to fill in a lost and found report on chargerback.com. The items were listed on the sheet of items we were provided, however, we never received them. Numerous calls to Royal Caribbean has only left me running in circles. No resolution! We are left to believe it is simply not a major concern. Each time I called I received a slightly different response. The last response basically placed turned "missing items" into our responsibility. SUMMARY! The WORST Cruise we have ever been on! We have been on 16 in total. Ship needs a great deal of work (total refit) as there are many many areas that need attention. Food was okay, but disappointing! Ship packed our belongings and "items" were "MISSING". When I reported this my report was not taken seriously. Customer support was anything but supportive. Simply stated: we WILL NOT BE CRUISING WITH ROYAL CARIBBEAN AGAIN! Read Less
5 Helpful Votes
Sail Date: October 2018
The staff was rude. The waiters were the only ones who actually showed concern and politeness on the entire cruise. We were forced to wait on the stairs for hours after our flights because they didn’t finish cleaning the ship. We couldnt ... Read More
The staff was rude. The waiters were the only ones who actually showed concern and politeness on the entire cruise. We were forced to wait on the stairs for hours after our flights because they didn’t finish cleaning the ship. We couldnt even wash our faces after a 18 hr flight. We were late getting into Naples and had to sit in the theater for over 2 plus hours waiting to get off the ship. We never had anything restocked in our bathroom unless we asked. The entire ship had to take a cold shower the second to last day of the cruise becaue of the fact that no one had hot water. Our toilet stopped working for two days at one point. It was a cruise that didn’t care about the happiness or comfort of the people and it’s a shame that Royal Caribbean would consider this ship and this treatment of its clients acceptable. You have lost a valuable client because of this and me and my family will never travel with this company again. Read Less
3 Helpful Votes
Sail Date: March 2018
My son chose this cruise as a graduation trip, I was not sold on flying to San Juan, as we live in Florida, the cruising capital of the world,where many great ships call Florida home, boarding an older ship was not my choice, however my ... Read More
My son chose this cruise as a graduation trip, I was not sold on flying to San Juan, as we live in Florida, the cruising capital of the world,where many great ships call Florida home, boarding an older ship was not my choice, however my son mentioned the ship has been refurbished last year and had good reviews so my husband and I, as long as my daughter went along with his choice. We we also joined by his girlfriend and her parents. (Three superior balcony cabins). The flight to San Juan was excellent, a little under 3 hours long. The airport in San Juan was very efficient and we had our luggage within 10 minutes of arriving, waited for the others to arrive and headed to the port around 1:30 pm. Boarding the ship was also a breeze and we were on board less than 10 minutes after arriving at the pier. Went straight to our cabin, (10th. floor) and although small, we did not have a problem with the size, instead had a problem with how dirty, dusty it was. Did not say anything about it, cleaned it with some Lysol towels I had brought and went to lunch with the others. Lunch was decent. we explored the ship and found it ok. Went back to the cabin to prepare for the lifeboat drill. When we got to the stairs (had to go down to the 6th floor, four sets of stairs) I asked for assistance from the crew as I am disabled (had a stroke and DVT). I was told in a high pitch voice to keep going, not to delay others, and that no help was available as the elevators could not be used during the drill. I asked a second time, was told the same, it was RCL policy, nothing they could do. (Made no sense, as there were people on wheelchairs who could not physically go down on their own). My husband and daughter helped me navigate the four flight of stairs, but by the time I got to the 6th floor I was out of breath and my blood pressure was going up. I stopped to regain my strength, just to be screamed at by a crew member to keep moving, that this was was not the time to stop. I tried explaining, to no avail. Once the drill was over, I reported this to guest services and was told the exact same thing, it is RCL's policy, nothing they could have done differently. I asked for the manager to contact me about it... The rest of the evening went fine, the main dining room was good, the service was ok, not above average but ok for the first night. When we went to the cabin, to our surprise, my daughter's bed (the couch, which the room attendant had opened for her) was leaning down. It was determined by the person who came to check it that it was broken in the middle, therefore unusable for a 28 year old person. He tried fixing it by placing a piece of wood 2 x 4 at the bottom of the couch, it did not work. We were told there was no other fix, no other cabin available and no other couch to replace the one we had. Yes, you are reading this right, my daughter slept on the floor for the night. The next day we met with the front desk manager who tried to send someone to take a second look at the couch. My daughter's back was hurting from sleeping on the floor. Again it was determined the couch was broken, no solution was given. I called RCL in Miami from St. Thomas and was told the ship would and should provide a resolution as they could not get involved. I tried booking a flight back to Florida but was told by the front desk manager to give her until that afternoon and she would have a solution to the problem. We waited, the ship left St, Thomas and still no solution was found, my daugher slept on the floor for a second and third night. I spoke to the Guest Services Manager, and the Hotel Director, who finally on the fourth night had a mattress brought to the cabin for her. This was his solution, and although she had at least a mattress to sleep on, it was definitely not what we envisioned or paid for. Regarding the disability issue I mentioned above, I was told by the guest services manager, the front desk manager and the hotel director that most definitely it was not RCL's policy to put their disabled guests in danger and they would do an immediate retraining of their crew. In other words, what I was told during the drill and at the guest services desk the first day was no true and their crew was not properly trained. Regarding the entertainment, it was pretty much non existent. The Cruise Director was missing in action most of the time, the two productions shows were so poor and badly performed that the theater was not filled to capacity to start (for a completely sold out ship it is unheard of), but by the middle of both shows, most passengers had gotten up and left the theater, that is how bad the shows were. Not much more entertainment to speak of during the 7 days. The disco (Lounge) did not have more than 20 passengers at any given point (night time), that is how great it was... The Steakhouse (Paid restaurant) was ok, no surf and turf option and if you wanted to eat a lobster, it was an additional $21.00 on top of the $32.00 cover charge plus 18% service charge. We were told by our waiter the 18% was not his tip for the service, it was to be distributed by all restaurant staff instead, so we left an additional tip for him. The main restaurant was good, the service improved through out the cruise. The Windjammer buffet was absolutely filthy, they ran out of food (unheard of) several times, the tables were dirty, and the crew would clean them with the napkins used by the previous people sitting at the table. Disgusting to say the least. When I mentioned it to one of the "supervisors" at the Windjammer, I was told "this is nothing compared to the seven days of service you are getting for your money". Also unheard of... We decided not to eat there anymore and left it at that... The crew in general looked unhappy and with no desire to be there, very sad to watch. The ports of call were great, as usual. From a 1 - 10 scale, and with this being our 33rd cruise, I can definitely say: the worst cruise ever. Read Less
4 Helpful Votes
Sail Date: December 2017
This ship was the worse that I have ever been on. The food was always cold. Restaurant & Buffet. You could not get food anytime you want. They were always running out of ice. The ice cream was runny. They charge you for room ... Read More
This ship was the worse that I have ever been on. The food was always cold. Restaurant & Buffet. You could not get food anytime you want. They were always running out of ice. The ice cream was runny. They charge you for room service. This ship was very very boring. The Shore excursions were great. They didn't make animal towels every day. We will never ever go on this ship again. Do NOT recommend it. We paid for our 3 kids and there spouses (8 of us total) for there Christmas gift and for the amount of money we paid, we and our kids were totally disappointed. Our Waiter & Asst Waiter were very nice and they were probably the best thing about this ship. The only thing they practically had on this ship for shops is jewelry and there shops are highly overpriced. This ship didn't have any deals when getting pictures. Carnival had deals and different kinds of frames. Read Less
3 Helpful Votes
Sail Date: November 2017
Took Jewel of the Seas on 7 night Southern Caribbean. 1. I have lactose and gluten intolerance. I understand it is very limited diet and difficult to meet my needs, so dinners had to be pre-order 24 hrs in advance. I was fine with that. ... Read More
Took Jewel of the Seas on 7 night Southern Caribbean. 1. I have lactose and gluten intolerance. I understand it is very limited diet and difficult to meet my needs, so dinners had to be pre-order 24 hrs in advance. I was fine with that. Unfortunately, for entire week, as side dishes, I was served baked potatoes, steamed broccoli and carrots. In the end of the cruise I was very tired of baked potatoes, steamed broccoli and carrots. There are many gluten free and dairy free options on the market besides baked potato: wide selection of rice, quinoa, beans, gluten free pasta - just to name a few, and not to mentioned wide variety of vegetables besides broccoli and carrots. 2. We were lied to by our waiter: on day 3, they served a great GF raisin bread with dinner, so we tried to request that from that day forward. On day 5 we got a waiter who said that they don't have anymore that particular bread. The next morning another waiter brought us the same GF raisin bread! 3. On arrival (Day 1) in our stateroom, there were crumbs on the carpet from previous cruise. On Day 4 the same crumbs were still there and we had to specifically ask the housekeeping to vacuum the floor and remove crumbs. We asked very politely, yet stateroom attendant was offended when we asked. Read Less
1 Helpful Vote
Sail Date: September 2017
I would STRONGLY advise you to avoid Jewel of the Seas if you travel with kids, not sure if this is true across all RC cruise ships. Babies/toddlers have to be potty trained to use the pools, while in the US they can get in the public ... Read More
I would STRONGLY advise you to avoid Jewel of the Seas if you travel with kids, not sure if this is true across all RC cruise ships. Babies/toddlers have to be potty trained to use the pools, while in the US they can get in the public pools with swim diapers. Pool water is super cold. To get towels, you will have to walk to the front side of the ship from the kids pool in the back of the ship, on a different floor. There is no kids program/childcare for kids under 3. The room configurations are not kids friendly. The bunk beds are not safe for young kids. Dining room service is ok, but food quality is poor. We often had to go to the buffet restaurant as the main course at dining room is bad. I believe they are trying to make 'fancy' food with low quality ingredients. We ordered my daughter's favorite food from the adult menu, the server said you don't want that, I will get you a kid's hamburger instead. Bathroom still had previous guests' personal items. Apparently they did not have time to clean our bathroom. Room service was terrible. We ordered milk for the baby and hardly got delivered, always had to call multiple times. Spoke to a manager who assured us to have it taken care of, still my elderly mother (does not speak English) and baby starved all day in the cabin, they never delivered food/milk for them all day while we were on excursion. My mother was so weak by the time we got back she was not able to walk. Complained to managers and all they could do is offer a small credit for future trips. Who would want to go back to their cruise ship after such a bad experience. Read Less
2 Helpful Votes
Sail Date: September 2017
The Jewel of the Seas advertises child care and babysitting, in addition to family friendly activities on the ship (kid pool, etc). What they don't mention anywhere online is that your children need to be over the age of three and ... Read More
The Jewel of the Seas advertises child care and babysitting, in addition to family friendly activities on the ship (kid pool, etc). What they don't mention anywhere online is that your children need to be over the age of three and fully potty trained to take advantage of any of these. We paid to for two children (both under three) to join us on this cruise, expecting to be able to take advantage of the childcare/activities. NO. The adventure ocean program is only for children over the age of 3 and fully potty trained. We asked about babysitting and were told the only time available was from 10:30 - 12:30 at night. NOTHING during the dinner hour, so we could not enjoy the formal dinners. On top of all of this, the pools (even the supposedly kid friendly pools) don't allow children who are not 100% potty trained (no water diapers allowed). So -- rather than the relaxing vacation we payed thousands of dollars for, we were stuck watching the kids 100% of the time on a ship where we were not allowed to do anything with them. It was miserable. There were several times I literally cried, and I am not a crier. Miserable experience. Read Less
4 Helpful Votes
Sail Date: July 2017
We are have been Loyal Royal Caribbean cruisers for many years, this was our 7th in 7 years and we were thoroughly disappointed. My mum is elderly and requires extra help to get around and our problems began right at the beginning months ... Read More
We are have been Loyal Royal Caribbean cruisers for many years, this was our 7th in 7 years and we were thoroughly disappointed. My mum is elderly and requires extra help to get around and our problems began right at the beginning months before travelling, trying to confirm assistance with airport and ship transfers. The department within Royal Caribbean had to be emailed and chased and phone calls were never returned. We booked 2 cabins, side by side, and they both happened to be sandwiched between staff access points. The noise from staff moving equipment around the ship, 24 hours a day, was ridiculous, it is an insult to sell these rooms to paying customers. In addition, one of the cabins had a noise above that was later identified as a sliding door...it kept me awake as it banged and the rollers echoed through the cabin, every 15 mins except during 11.30pm and 2am. The customer service team were rude when asked about strange, disruptive noises. These cabin are 4539 and 4537. Do not choose them. Food was cold. Dinner was served by moody unprofessional waiting staff. Ports were far too far away from destinations and we were expected to pay extra just to be anywhere remotely acceptable....in the past free shuttle services were provided. Clearly, this is another way this company can make more money...by docking in less expensive locations and then passing the cost onto the customer. I shall never book another cruise with Royal Caribbean. Read Less
4 Helpful Votes
Sail Date: June 2017
Being a platinum member of RC, having sailed already for 47 nights before this cruise only on royal Caribbean, I must say: food quality has been decreasing rapidly state room cleaning very poor overal animation, very poor ... Read More
Being a platinum member of RC, having sailed already for 47 nights before this cruise only on royal Caribbean, I must say: food quality has been decreasing rapidly state room cleaning very poor overal animation, very poor bartenders not very polite takes for ages to get your drink premium waters almost unavailable ( Evian, Perrier or San peligrino) when you ask some one to solve a problem or get you a certain drink, of it's not available, they simply say, they don't have, and don't solve. Voou surf internet + stream: very very slow! ropes on cabin gone chocolats on evening, gone minibar with drinks, you have to ask to get it filled cupons with discounts, as low as you could think of... gone too big for me with so low quality... was turning onto emerald on my next cruise, but, no Thanks! any one want's a platinum membership? (It's worthless anyway...) Read Less
Jewel of the Seas Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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