34 Royal Caribbean Jewel of the Seas Cruise Reviews

2nd rate cruise line! Beyond terrible customer service (sent 4 emails with no response and several calls with no answer including a 54 minute call which I have a screenshot of); stained sheets on the cruise (I have a pic); 2 of our 3 ... Read More
2nd rate cruise line! Beyond terrible customer service (sent 4 emails with no response and several calls with no answer including a 54 minute call which I have a screenshot of); stained sheets on the cruise (I have a pic); 2 of our 3 excursions were horrible; hard beds; teenagers allowed in the adult only pool area but not kids; kids pool hours limited; 90% of the food on the windjammer deck was the same day in and day out; lack of smiles; little direction causing mass confusion when disembarking. Despite several attempts to be nice and work things out with RC, they would rather have a upset customer rather than attempt to repair the damage and win back their customer. Best way I can say it is once they have your money, good luck. A once in a lifetime trip to Greece was ruined by the inability of the staff and the company to be able to empathize and properly take care of their guests! Because they do not even want to attempt to win me back as a customer, I will never recommend them! Read Less
Sail Date July 2019
Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ... Read More
Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ran out of TISSUE with two days left in cruise, NO limes for a gin/tonic, no p-nuts for bars snacks in bar, no fresh fruit last two days,, windows were all filthy, had to clean our stateroom sliding door myself, teak balcony molding had not been varnished in a long, long time. Smell of smoke evident, card room was a disaster and also worked a part of the dining room? All the windows in the commons areas were filthy and were NOT cleaned for 12 days. We have over 30 cruises, this ship was the WORST ever. Music was terrible unless you like head banging stuff, very noisy ship with few areas to sit, enjoy a drink and converse with friends. This was our 11th and final cruise on this line, as A Diamond club member we saw VERY little loyalty shown by the Cruise company for 11 cruises, torn towels, a disembarkation BREAKFAST that consisted of COLD food items, not exactly the way you want your loyal cruisers to remember you. If was evident that little attention has been given to this ship and its cleanliness. Food was average at best, very uninspiring, only ship we have EVER sailed that charged you IF you wanted LOBSTER in the dining room, what's that all about? Italian specialty restaurant was terrible, Read Less
Sail Date April 2019
The Ship was Tired. The windows were either dirty and had not cleaned in a while or the plain were in need of replacement. The seals were clearly gone in the double pained windows and we watched water "sloshing" in one window ... Read More
The Ship was Tired. The windows were either dirty and had not cleaned in a while or the plain were in need of replacement. The seals were clearly gone in the double pained windows and we watched water "sloshing" in one window as the Ship rocked. Elevator lights did not function and this was common. Stateroom: Balcony door was difficult to open and handle was extremely lose. Dust bunnies under bed; closet doors did not close properly. Service: in dining room extremely slow-food often only warm and generally same menu everyday. In buffet food okay, cleanliness was lacking as tables were not always wiped and sanitized. Activities: good activities and friendly crew members when we took part. Children's clubs: N/A very few children on this cruise. Overall the programs are very good. Entertainment: very enjoyable! Missed shows from midpoint due to illness. Port and Shore Excursions: Only went on one "excursion" and enjoyed it. I was unable to take many excursions as I have difficulty with mobility and sitting long periods. Disembarkation: Scheduled Time was 2 hours later than arrival Posted on Cruise Info and this resulted in our having to change flights. We were sent to Hospital in Cabo day 14! A virus infected the Ship. Passengers and Crew were falling ill, yet it was not mentioned until day 13. By then it was too late as people were sick. Food was often served cold due to fewer wait staff in the dining room. Tables in the Windjammer (buffet) were improperly cleaned and appeared dirty. Staff were observed standing around talking to each other while tables sat with dirty dishes were often not cleared for a period after the guests had left. My partner ended up in the Medical Centre and the decision was made to send her to Hospital in Cabo San Lucas. When we were advised she would have to remain in hospital a few days as she had "Bacterial pneumonia" I attempted to return to the Ship to pack our belonging. I was informed by the hospital "your luggage is being packed for you and will be sent here for you." I wanted to pack our own belongings, but was not allowed to return. When our luggage arrived we discovered missing items so I phoned the Port Agent (which was listed on the Guest removal sheet) we were given. This went no where so 2 hours I phoned Royal Caribbean's Customer Service 1-800 number. I was simply told to fill in a lost and found report on chargerback.com. The items were listed on the sheet of items we were provided, however, we never received them. Numerous calls to Royal Caribbean has only left me running in circles. No resolution! We are left to believe it is simply not a major concern. Each time I called I received a slightly different response. The last response basically placed turned "missing items" into our responsibility. SUMMARY! The WORST Cruise we have ever been on! We have been on 16 in total. Ship needs a great deal of work (total refit) as there are many many areas that need attention. Food was okay, but disappointing! Ship packed our belongings and "items" were "MISSING". When I reported this my report was not taken seriously. Customer support was anything but supportive. Simply stated: we WILL NOT BE CRUISING WITH ROYAL CARIBBEAN AGAIN! Read Less
Sail Date February 2019
The staff was rude. The waiters were the only ones who actually showed concern and politeness on the entire cruise. We were forced to wait on the stairs for hours after our flights because they didn’t finish cleaning the ship. We couldnt ... Read More
The staff was rude. The waiters were the only ones who actually showed concern and politeness on the entire cruise. We were forced to wait on the stairs for hours after our flights because they didn’t finish cleaning the ship. We couldnt even wash our faces after a 18 hr flight. We were late getting into Naples and had to sit in the theater for over 2 plus hours waiting to get off the ship. We never had anything restocked in our bathroom unless we asked. The entire ship had to take a cold shower the second to last day of the cruise becaue of the fact that no one had hot water. Our toilet stopped working for two days at one point. It was a cruise that didn’t care about the happiness or comfort of the people and it’s a shame that Royal Caribbean would consider this ship and this treatment of its clients acceptable. You have lost a valuable client because of this and me and my family will never travel with this company again. Read Less
Sail Date October 2018
My son chose this cruise as a graduation trip, I was not sold on flying to San Juan, as we live in Florida, the cruising capital of the world,where many great ships call Florida home, boarding an older ship was not my choice, however my ... Read More
My son chose this cruise as a graduation trip, I was not sold on flying to San Juan, as we live in Florida, the cruising capital of the world,where many great ships call Florida home, boarding an older ship was not my choice, however my son mentioned the ship has been refurbished last year and had good reviews so my husband and I, as long as my daughter went along with his choice. We we also joined by his girlfriend and her parents. (Three superior balcony cabins). The flight to San Juan was excellent, a little under 3 hours long. The airport in San Juan was very efficient and we had our luggage within 10 minutes of arriving, waited for the others to arrive and headed to the port around 1:30 pm. Boarding the ship was also a breeze and we were on board less than 10 minutes after arriving at the pier. Went straight to our cabin, (10th. floor) and although small, we did not have a problem with the size, instead had a problem with how dirty, dusty it was. Did not say anything about it, cleaned it with some Lysol towels I had brought and went to lunch with the others. Lunch was decent. we explored the ship and found it ok. Went back to the cabin to prepare for the lifeboat drill. When we got to the stairs (had to go down to the 6th floor, four sets of stairs) I asked for assistance from the crew as I am disabled (had a stroke and DVT). I was told in a high pitch voice to keep going, not to delay others, and that no help was available as the elevators could not be used during the drill. I asked a second time, was told the same, it was RCL policy, nothing they could do. (Made no sense, as there were people on wheelchairs who could not physically go down on their own). My husband and daughter helped me navigate the four flight of stairs, but by the time I got to the 6th floor I was out of breath and my blood pressure was going up. I stopped to regain my strength, just to be screamed at by a crew member to keep moving, that this was was not the time to stop. I tried explaining, to no avail. Once the drill was over, I reported this to guest services and was told the exact same thing, it is RCL's policy, nothing they could have done differently. I asked for the manager to contact me about it... The rest of the evening went fine, the main dining room was good, the service was ok, not above average but ok for the first night. When we went to the cabin, to our surprise, my daughter's bed (the couch, which the room attendant had opened for her) was leaning down. It was determined by the person who came to check it that it was broken in the middle, therefore unusable for a 28 year old person. He tried fixing it by placing a piece of wood 2 x 4 at the bottom of the couch, it did not work. We were told there was no other fix, no other cabin available and no other couch to replace the one we had. Yes, you are reading this right, my daughter slept on the floor for the night. The next day we met with the front desk manager who tried to send someone to take a second look at the couch. My daughter's back was hurting from sleeping on the floor. Again it was determined the couch was broken, no solution was given. I called RCL in Miami from St. Thomas and was told the ship would and should provide a resolution as they could not get involved. I tried booking a flight back to Florida but was told by the front desk manager to give her until that afternoon and she would have a solution to the problem. We waited, the ship left St, Thomas and still no solution was found, my daugher slept on the floor for a second and third night. I spoke to the Guest Services Manager, and the Hotel Director, who finally on the fourth night had a mattress brought to the cabin for her. This was his solution, and although she had at least a mattress to sleep on, it was definitely not what we envisioned or paid for. Regarding the disability issue I mentioned above, I was told by the guest services manager, the front desk manager and the hotel director that most definitely it was not RCL's policy to put their disabled guests in danger and they would do an immediate retraining of their crew. In other words, what I was told during the drill and at the guest services desk the first day was no true and their crew was not properly trained. Regarding the entertainment, it was pretty much non existent. The Cruise Director was missing in action most of the time, the two productions shows were so poor and badly performed that the theater was not filled to capacity to start (for a completely sold out ship it is unheard of), but by the middle of both shows, most passengers had gotten up and left the theater, that is how bad the shows were. Not much more entertainment to speak of during the 7 days. The disco (Lounge) did not have more than 20 passengers at any given point (night time), that is how great it was... The Steakhouse (Paid restaurant) was ok, no surf and turf option and if you wanted to eat a lobster, it was an additional $21.00 on top of the $32.00 cover charge plus 18% service charge. We were told by our waiter the 18% was not his tip for the service, it was to be distributed by all restaurant staff instead, so we left an additional tip for him. The main restaurant was good, the service improved through out the cruise. The Windjammer buffet was absolutely filthy, they ran out of food (unheard of) several times, the tables were dirty, and the crew would clean them with the napkins used by the previous people sitting at the table. Disgusting to say the least. When I mentioned it to one of the "supervisors" at the Windjammer, I was told "this is nothing compared to the seven days of service you are getting for your money". Also unheard of... We decided not to eat there anymore and left it at that... The crew in general looked unhappy and with no desire to be there, very sad to watch. The ports of call were great, as usual. From a 1 - 10 scale, and with this being our 33rd cruise, I can definitely say: the worst cruise ever. Read Less
Sail Date March 2018
This ship was the worse that I have ever been on. The food was always cold. Restaurant & Buffet. You could not get food anytime you want. They were always running out of ice. The ice cream was runny. They charge you for room ... Read More
This ship was the worse that I have ever been on. The food was always cold. Restaurant & Buffet. You could not get food anytime you want. They were always running out of ice. The ice cream was runny. They charge you for room service. This ship was very very boring. The Shore excursions were great. They didn't make animal towels every day. We will never ever go on this ship again. Do NOT recommend it. We paid for our 3 kids and there spouses (8 of us total) for there Christmas gift and for the amount of money we paid, we and our kids were totally disappointed. Our Waiter & Asst Waiter were very nice and they were probably the best thing about this ship. The only thing they practically had on this ship for shops is jewelry and there shops are highly overpriced. This ship didn't have any deals when getting pictures. Carnival had deals and different kinds of frames. Read Less
Sail Date December 2017
Took Jewel of the Seas on 7 night Southern Caribbean. 1. I have lactose and gluten intolerance. I understand it is very limited diet and difficult to meet my needs, so dinners had to be pre-order 24 hrs in advance. I was fine with that. ... Read More
Took Jewel of the Seas on 7 night Southern Caribbean. 1. I have lactose and gluten intolerance. I understand it is very limited diet and difficult to meet my needs, so dinners had to be pre-order 24 hrs in advance. I was fine with that. Unfortunately, for entire week, as side dishes, I was served baked potatoes, steamed broccoli and carrots. In the end of the cruise I was very tired of baked potatoes, steamed broccoli and carrots. There are many gluten free and dairy free options on the market besides baked potato: wide selection of rice, quinoa, beans, gluten free pasta - just to name a few, and not to mentioned wide variety of vegetables besides broccoli and carrots. 2. We were lied to by our waiter: on day 3, they served a great GF raisin bread with dinner, so we tried to request that from that day forward. On day 5 we got a waiter who said that they don't have anymore that particular bread. The next morning another waiter brought us the same GF raisin bread! 3. On arrival (Day 1) in our stateroom, there were crumbs on the carpet from previous cruise. On Day 4 the same crumbs were still there and we had to specifically ask the housekeeping to vacuum the floor and remove crumbs. We asked very politely, yet stateroom attendant was offended when we asked. Read Less
Sail Date November 2017
I would STRONGLY advise you to avoid Jewel of the Seas if you travel with kids, not sure if this is true across all RC cruise ships. Babies/toddlers have to be potty trained to use the pools, while in the US they can get in the public ... Read More
I would STRONGLY advise you to avoid Jewel of the Seas if you travel with kids, not sure if this is true across all RC cruise ships. Babies/toddlers have to be potty trained to use the pools, while in the US they can get in the public pools with swim diapers. Pool water is super cold. To get towels, you will have to walk to the front side of the ship from the kids pool in the back of the ship, on a different floor. There is no kids program/childcare for kids under 3. The room configurations are not kids friendly. The bunk beds are not safe for young kids. Dining room service is ok, but food quality is poor. We often had to go to the buffet restaurant as the main course at dining room is bad. I believe they are trying to make 'fancy' food with low quality ingredients. We ordered my daughter's favorite food from the adult menu, the server said you don't want that, I will get you a kid's hamburger instead. Bathroom still had previous guests' personal items. Apparently they did not have time to clean our bathroom. Room service was terrible. We ordered milk for the baby and hardly got delivered, always had to call multiple times. Spoke to a manager who assured us to have it taken care of, still my elderly mother (does not speak English) and baby starved all day in the cabin, they never delivered food/milk for them all day while we were on excursion. My mother was so weak by the time we got back she was not able to walk. Complained to managers and all they could do is offer a small credit for future trips. Who would want to go back to their cruise ship after such a bad experience. Read Less
Sail Date September 2017
The Jewel of the Seas advertises child care and babysitting, in addition to family friendly activities on the ship (kid pool, etc). What they don't mention anywhere online is that your children need to be over the age of three and ... Read More
The Jewel of the Seas advertises child care and babysitting, in addition to family friendly activities on the ship (kid pool, etc). What they don't mention anywhere online is that your children need to be over the age of three and fully potty trained to take advantage of any of these. We paid to for two children (both under three) to join us on this cruise, expecting to be able to take advantage of the childcare/activities. NO. The adventure ocean program is only for children over the age of 3 and fully potty trained. We asked about babysitting and were told the only time available was from 10:30 - 12:30 at night. NOTHING during the dinner hour, so we could not enjoy the formal dinners. On top of all of this, the pools (even the supposedly kid friendly pools) don't allow children who are not 100% potty trained (no water diapers allowed). So -- rather than the relaxing vacation we payed thousands of dollars for, we were stuck watching the kids 100% of the time on a ship where we were not allowed to do anything with them. It was miserable. There were several times I literally cried, and I am not a crier. Miserable experience. Read Less
Sail Date September 2017
We are have been Loyal Royal Caribbean cruisers for many years, this was our 7th in 7 years and we were thoroughly disappointed. My mum is elderly and requires extra help to get around and our problems began right at the beginning months ... Read More
We are have been Loyal Royal Caribbean cruisers for many years, this was our 7th in 7 years and we were thoroughly disappointed. My mum is elderly and requires extra help to get around and our problems began right at the beginning months before travelling, trying to confirm assistance with airport and ship transfers. The department within Royal Caribbean had to be emailed and chased and phone calls were never returned. We booked 2 cabins, side by side, and they both happened to be sandwiched between staff access points. The noise from staff moving equipment around the ship, 24 hours a day, was ridiculous, it is an insult to sell these rooms to paying customers. In addition, one of the cabins had a noise above that was later identified as a sliding door...it kept me awake as it banged and the rollers echoed through the cabin, every 15 mins except during 11.30pm and 2am. The customer service team were rude when asked about strange, disruptive noises. These cabin are 4539 and 4537. Do not choose them. Food was cold. Dinner was served by moody unprofessional waiting staff. Ports were far too far away from destinations and we were expected to pay extra just to be anywhere remotely acceptable....in the past free shuttle services were provided. Clearly, this is another way this company can make more money...by docking in less expensive locations and then passing the cost onto the customer. I shall never book another cruise with Royal Caribbean. Read Less
Sail Date July 2017
Being a platinum member of RC, having sailed already for 47 nights before this cruise only on royal Caribbean, I must say: food quality has been decreasing rapidly state room cleaning very poor overal animation, very poor ... Read More
Being a platinum member of RC, having sailed already for 47 nights before this cruise only on royal Caribbean, I must say: food quality has been decreasing rapidly state room cleaning very poor overal animation, very poor bartenders not very polite takes for ages to get your drink premium waters almost unavailable ( Evian, Perrier or San peligrino) when you ask some one to solve a problem or get you a certain drink, of it's not available, they simply say, they don't have, and don't solve. Voou surf internet + stream: very very slow! ropes on cabin gone chocolats on evening, gone minibar with drinks, you have to ask to get it filled cupons with discounts, as low as you could think of... gone too big for me with so low quality... was turning onto emerald on my next cruise, but, no Thanks! any one want's a platinum membership? (It's worthless anyway...) Read Less
Sail Date June 2017
This is the first cruise and it will be the last. I feel terrible bringing my parents and my pregnant wife along to this cruise on the Royal Caribbean, Jewel of the Seas. FOOD: For 9 nights we experienced terrible food that was all ... Read More
This is the first cruise and it will be the last. I feel terrible bringing my parents and my pregnant wife along to this cruise on the Royal Caribbean, Jewel of the Seas. FOOD: For 9 nights we experienced terrible food that was all frozen, not fresh and tasteless. We ended up eating in the buffet most nights as that food was actually slightly better than all the "fine dining" restaurants on board (although after a couple of days of the same food in the buffet everyday you certainty did not look forward to eating). In the "fine dining" restaurants on board, the food came out cold, not fresh and just certainty not worthwhile paying any extra money. Plus of course you have to pay mandatory tips on top of the bill and the waiters suck up to you and expect more tips on top even when the food is terrible. On two occasions we found hair in our food and both times the waiter couldn't care less, the manager actually said to me "that's not hair, that's mat". Like a placemat? He stared at it on the table and was so rude about it. I didn't realise a placemat was ok to eat... ADDITIONAL EXTRAS: Be prepared to pay for coffee, water, delivery charge for room service (which no other cruises have) and mandatory gratuities everyday for everything plus all staff suck up to you everyday for more tips. WIFI: You pay AN INSANE amount of money for wifi on board and its RUBBISH. We couldn't post any photos or videos on social media and couldn't download any videos on youtube the whole 9 nights on the cruise. CLEANINESS: Every time our family went to eat on board, we had dirty cutlery every time. Nothing is cleaned properly. The rooms aren't as dirty as the food but they don't change your bed sheets unless you tip even though the head cleaner in our section said they will do it 3 times throughout the cruise. Our parents didn't tip extra on top so the cleaners never cleaned their rooms properly and never changed their sheets until our parents complained a few days before the cruise ended. Hallways stunk like toilets everyday. Toilet paper is so thin you can't wipe yourself without it breaking apart. ROOMS: Suites are tiny and old. If anyone tells you that you can fit your luggage under the bed they are lying, you can't. Your carryon luggage maybe..There wasn't a day that went by when we didn't hit our head, arms or legs in the shower or in the bathroom. TV channels play the same TV episodes everyday, great entertainment considering wifi was slow and didn't work properly. SHORE EXCURSIONS: We weren't happy with quite a lot of parts of the shore excursions, but we experienced worse on board and at least we got to eat different and FRESH food while on shore. Expensive tho and of course the guides expect additional tips on top. KIDS: We don't have kids but our friends on board did and they said there was nothing for their 4 year old to do. They only open the kids pool from 2-4pm and the water is freezing. SEASONAL CRUISERS: Our friends on board had their parents too who are seasonal cruisers and have been on around 30 cruises all up. They said this is the worst cruise they have been on, hands down. That speaks volumes. We couldn't wait to get off. So much money wasted. So much effort and time wasted. Read Less
Sail Date June 2017
I was looking forward to cruising on Jewel of the seas - I heard great thing about Royal Caribbean -- I was disappointed from the moment i got on board - staff was not helpful - service was poor - stateroom smelt stale -- washroom smelt ... Read More
I was looking forward to cruising on Jewel of the seas - I heard great thing about Royal Caribbean -- I was disappointed from the moment i got on board - staff was not helpful - service was poor - stateroom smelt stale -- washroom smelt like raw sewerage--public bathroom filthy -overall horrible experience - racist comments were made by guest regarding people of color - noone seem to take notice - staff was rude and could not communicate properly - I was being charged everday for mini bar service which I never used as the fridge was empty and was barely cold. The windjammer staff could did not know the difference between a cup of coffee and a mug of coffee - Also there was preferential treatment for certain guests- the bar staff was unfriendly - internet did not work. Had to pay guest service to print my boarding pass. Read Less
Sail Date April 2017
1. Not much to do inside the cruise. 2. Few elevator for many people. 3. No places to eat after lunch and dinner hours. 4. No hot running water. 5. After 1 am they turn off air condition and flushing toilets. 6. Old cruise ... Read More
1. Not much to do inside the cruise. 2. Few elevator for many people. 3. No places to eat after lunch and dinner hours. 4. No hot running water. 5. After 1 am they turn off air condition and flushing toilets. 6. Old cruise needs renovation. 7. No kids activities. 8. Outside pool to little for so many people. Too crowded. 9. Inside pool only for adults. 10. Both tours were cancel. 11. Check out too early. 12. Charge for room service $7.95, when there is no after hours snacks. 13. Shows were short. 14. Room was small and needed update. 15. Not a lot of activities. 16. Drinks to expensive. 17. Really long lines for waiting for food on the lunch restaurant. 18. They charge 18% of every food or drink purchases. Even for a $2 popcorn! 19. The ship moves a lot. 20. Not many bilingual employees. (English was the main language) Read Less
Sail Date April 2017
This cruise was planned well ahead of time, it was meant to be a happy family reunion and a 20th wedding anniversary celebration for my husband and me. I was leery of the ship, it's old and I wanted to experience a cruise on one of ... Read More
This cruise was planned well ahead of time, it was meant to be a happy family reunion and a 20th wedding anniversary celebration for my husband and me. I was leery of the ship, it's old and I wanted to experience a cruise on one of Royal Caribbean's fantastic new ships. But I was overruled by family members who were more concerned with the itinerary than the ship. I compromised and I'm sorry for it. I originally booked a balcony cabin on deck 8, but after my husband was injured at work and recovering from neck surgery I balked at paying the full fare at the deadline. The future was too uncertain, we didn't know if he'd be able to cruise with us. After a few weeks the odds were good that he'd be okay to join us and I rebooked the cruise online. Our original cabin was no longer available, in fact the only option we had was an inside cabin. Not ideal but at least we'd be on the ship. We'd had inside cabins a few times in the past and they weren't so bad. Fast forward to March 12th and my worst fears were confirmed. Not only is this ship old, but the cabin was a nightmare. Broken down furniture, stained bathroom fixtures, and a painful mattress that stuck me with springs no matter what position I tried to sleep. I don't know if any other cabins were this bad, maybe if we'd had our original cabin on deck 8 it would have been much better. If that were the case, Royal Caribbean needs to stop selling "inside" cabins and start calling them what they really are: Steerage Class. But the cabin was the ONLY place on the ship where we received good service. Our cabin steward was excellent, and obviously very experienced at trying to make the best of bad conditions. Not so everywhere else on the ship. It seemed every crew member we interacted with was new. Too new to understand English, too new to be able to answer any questions, too new to know the rules. I would expect that kind of service on a 3 or 4 day cruise to the Bahamas, where trainees are generally the majority. But on a 7 night cruise, out of a port that required expensive flights from the US mainland, this was completely unacceptable. The food in the Windjammer buffet was excellent, better than the swill in the main dining room, and with a variety of dishes for all tastes. The staff there also seemed somewhat friendly, unlike the surly attitudes we were greeted with elsewhere. The main dining room was chaos, hot dishes were served cold and cold dishes were warn. The bar service staffer frequently disappeared for 20 - 30 minutes after taking a drink order (and your cruise card). Menu choices were limited and on more than one night it was difficult to choose anything other than the standard pasta with tomato sauce. Or the steak, which was some kind of gelatinous meat we couldn't definitively identify as beef. I'm composing a letter to Royal Caribbean about our experience and I'm already onto page 3, so I'll not elaborate any further here. I can tell you this was the single worst cruise I've been on, and that's including a weekend Bahamas cruise on Majesty of the Seas 16 years ago when I contracted food poisoning and spent the duration severely ill in my cabin. Think twice about this ship, and shame on Royal Caribbean for for creating the conditions we endured for a full week and ruining a long awaited family outing and a 20th wedding anniversary. Read Less
Sail Date March 2017
In short, our experience was quite disappointing, as a result of: • Food poisoning • the RCI "bureaucratic shuffle" • Mediocre food quality • “In-Your-Face” marketing of upscale restaurants • Deferred ... Read More
In short, our experience was quite disappointing, as a result of: • Food poisoning • the RCI "bureaucratic shuffle" • Mediocre food quality • “In-Your-Face” marketing of upscale restaurants • Deferred maintenance, even though the boat recently returned from a drydock "facelift", and • Mediocre to awful musical theater shows in the Coral Theater Here are the details: FOOD POISONING. I contracted food poisoning from food in the Windjammer the first day on the boat. I know this because I ate nothing that day before we boarded the boat, so my first meal was salads around noon in the Windjammer. Symptoms began several hours later. I had all the usual symptoms until my entire digestive system had been emptied several hours later. See: http://www.mayoclinic.org/diseases-conditions/food-poisoning/basics/definition/con-20031705 RCI BUREAUCRATIC SHUFFLE. My wife reported the food poisoning the next morning when requesting a refund for the Royal Caribbean shore excursion on St. Croix we were unable to attend because of the effects of the food poisoning. The Shore Excursion staff gave her the "bureaucratic shuffle." The staff had no authority to do anything, and the “right” person was not available until later. When my wife twice waited in long lines at the Shore Excursions desk later that day when the supervisor was supposed to be available, she was not. The supervisor was not available to meet with us until the next day, by which time I had fully recovered, as commonly happens with food poisoning. The supervisor advised she could only refund 50% of the shore excursion cost, but that the food services manager may be able to take responsibility to refund the remaining balance. We asked that the food service manager contact us for that purpose. He left a voice message on the phone in our stateroom later that day. When I returned his call, he was defensive and rude, insisting that I could not possibly have contracted food poisoning in one of HIS restaurants. He refused to take responsibility for the remaining 50%, treating me like I was a criminal trying to obtain a refund on false pretenses. But, at least he agreed to contact Tyler, the marketing director, to see if Tyler could do something. Ultimately Tyler, as a marketing token, agreed to refund the balance of the shore excursion cost. The amount of time and effort required, and forbearance while being treated with condescension, to obtain that result was infuriating. And, ultimately refunding the cost of the shore excursion, after much “runaround,” did not compensate me for spending one of our 7 days on the boat very ill because of an RCI food management issue. Despite all of the smiling "front line" folks everywhere on the boat, expect “hardball” from management if a problem arises. Not a fun way to spend your vacation! MEDIOCRE FOOD. The overall quality of the food in both the main dining room and the Windjammer was mediocre. It ranged from truly bad (including the worst steak I have ever been served, anywhere, anytime) to, at times, good. The dining room service was excellent. But, there is only so such cheerful, hard-working food servers can do to compensate for mediocre to just plan bad food. We chose Royal Caribbean for this cruise because every aspect of our first Royal Caribbean cruise in 2003 was in all respects wonderful, particularly the food. The food on that cruise ranged from very good to incredible. I recall thinking that I didn’t know food could be that good! By comparison to the food on this cruise was, at best, disappointing. Notably, there were no “upscale” restaurants, which charged additional fees, on that 2003 RCI cruise. It is apparent to my wife and me that Royal Caribbean has deliberately downgraded the food in the main dining room, seeking higher profits by pushing cruisers to the “additional fee” restaurants. “IN-YOUR-FACE” MARKETING OF UPSCALE RESTAURANTS. The decision to downgrade food quality in the main dining room was confirmed by the extremely aggressive marketing of the “for fee” restaurants. There were huge easels outside the main dining room pushing the high-end restaurants, complete with some poor employee who is paid to stand by them for hours on end trying to recruit you to incur the extra cost. When we asked the maître-D at the main dining room the first night to switch our dinner time from the late 8:30 time to the early 6:00 seating (because our initial request for the 6:00 dinner time when booking had been denied), he advised us that if we really wanted good food, we should schedule with the upscale dining rooms, for a “modest” additional fee (of about $30/plate.) Then, when we were in the Windjammer late one evening, another RCI employee approached us and asked if he could have a minute of our time. When we asked why, he opened his notebook and started pitching the “additional fee” restaurants. We told him we were not interested. Is this the way you want to spend your vacation, enduring nearly constant high-pressure sales pitches? DEFERRED MAINTENANCE. Maintenance of the equipment on the boat was noticeably lacking. This includes, in particular, the Fitness Center. Of the complete set of weight machines, treadmills, elliptical trainers, stationary bikes and rowing machines in the Fitness Center, at least 25% were marked “Out of Order.” One of the two rowing machines was so marked, so I used the other one. Although minimally functional, it was wobbly, unbalanced and badly in need of both lubrication and adjustment. And, I tried several of the 10-12 elliptical trainers. The clutches slipped at higher settings on nearly all of those I used over the course of the week, which is an obvious maintenance item. Even one of the TV monitors over the treadmills and ellipitcals was broken. A number of window shades were damaged, some hanging down and blocking the view. When I asked the personal trainer in the Fitness Center about the many broken machines, he reported apologetically that he can only submit repair requests to his superiors, and must wait for their approval. His body language suggested he was weary of waiting. The sheer number of broken and poorly maintained machines led me to envision, while I struggled to get a workout on the machines as they were, a Scrooge-like “bean counter” somewhere who doesn’t care if cruisers have a quality experience so long as his “bottom line” continues to get bigger (so no coal in the stove on cold nights for you, Bob Cratchet). There were also maintenance problems in our stateroom. One of the hinges on the closet door in our stateroom was broken, so the doors would not close properly. The water in the stateroom shower and sink was, at times, only lukewarm. Other times both hot and cold were available. We smelled diesel fumes in our stateroom. We were disappointed to find so many issues on a boat that just got out of a much-trumpeted drydock “facelift” ten months ago. None of these problems occurred on our 2003 Royal Caribbean cruise. MEDIOCRE TO AWUFL MUSICAL THEATER SHOWS IN THE CORAL THEATER. The "City Lights" program in the Coral Theater was the worst professional show my wife or I have ever seen, anywhere. We wanted to walk out, but were constrained to not offend others around us. The performers were excellent, but the script writing, staging, sets and costuming were garish and incongruent with the music. They were elaborate, but "cheesy." "West End to Broadway" was better, but still well below the standards we have come to expect on cruise ships. This is not the fault of the performers. The Jewel of the Seas Orchestra and the vocalists gave uniformly excellent performances, despite the very bad writing, staging and costuming of the musical theater shows. Notably, those instrumental and vocal performers also gave outstanding jazz and big band performances on other evenings in the Safari Club (sadly, to only small audiences), where they were unfettered by the absolutely awful writing, directing and costuming of whoever created the musical theater pieces. The other Coral Theater shows were good to great, including a wonderful pianist/vocalist and a comedic juggler. This helped balance out the marginal to lousy musical theater shows. This will be our last Royal Caribbean cruise, for obvious reasons. Our Holland America cruise in 2012 was comparable to our first Royal Caribbean cruise, so we expect to transfer our loyalty there. Read Less
Sail Date January 2017
We were talked into going on this cruise by friends. I have sailed 20+ times and my husband once before. This was to be our much awaited Honeymoon Cruise. Worst cruise and travel experience of my entire life and I've been all over the ... Read More
We were talked into going on this cruise by friends. I have sailed 20+ times and my husband once before. This was to be our much awaited Honeymoon Cruise. Worst cruise and travel experience of my entire life and I've been all over the world. For the ship being remodeled early last year, not impressed. Some of the staff was friendly. Others not so much. Our room steward Imada rocked and probably helped me keep my sanity including the Art Auctioneer Tanya! Thank god for them. My husband got very very ill the second day. The next morning woke up with 104 temp. Called medical and took him from the 8th floor rear to 2nd floor frontwithout help he could barely walk. No one cared or helped! They gave him an IV of Tylenol called something else without washing or sterilizing their hands.....no gloves....then that evening put in a pic line again withou sanitatizing or gloves. This went on morning and night for days. Outrageous bill. We ate the first two nights in the dining room and that was it. Bad room service where trying to get the guy answering the phone to deter from the menu turned him into a raging which I wasn't the nicest person by this time either and when we received the food it was always cold...tea like coffee.... Just sucked...Running back and forth to the buffet for mostly soups, jello and fruit up and down the stairs wore me out. Only two people that ever lost weight on a cruise without trying. It was almost like having a tooth pulled to cancel our excursions and get a refund. Customer Service was NO help what so ever with some of the problems we were having including the horribly uncomfortable bed with a very thin mattress and crappy LITTLE pillows that my husband had to lay in for days. The phone access to calling our doctor at home never would go through. We were living a nightmare. Tried getting customer service to help us book a flight off of one of the island back to the states but they never came through for us. The head waiter or supervisor at the buffet was more than helpful.getting me trays to carry food on, asking about my husband. The ship is REAL small. Very little if anything to do during the day. Small movie theater, which I went to a couple of times. Shows the same movie over and over all day. But with my husband being sick I was afraid to leave him for long but our room steward sometimes hung out in case he needed something. I would get of the ship and do little shopping right in the port for about 30 minutes while our room steward Imada kept an eye on my husband. It was hard to find a clean table in the buffet area when I went up to have a meal. My favorite thing on RCCL is the soft serve ice cream.....the machine was always broken. I had two cones the whole trip. On debarktation day went to the dining room for breakfast with my husband first meal for him out of the room in days! Very rude staff....menus only..... Very rushed out! Sucked! Went to get our luggage out of the warehouse......after looking for an hour while my husband could barely get around we found all of our bags except our formal wear garment bag probably worth more the cruise itself. No one cared or would help us find it. So frustrating, still don't have the bag, no replies to emails, horrible trip home, just wasn't meant to be. Seriously worst trip, cruise EVER! I do not recommend. I really enjoy traveling, loved cruising, I'm sure this was our last. Really scared being out of the state's and my husband being so sick and no help getting off the ship and home. I rarely complain especially when I travel. It's not the workers fault and they barely make anything financially and most work really hard almost everywhere I've ever traveled to. I tip very graciously and on this trip I really took care of our room steward. I DO NOT RECOMMEND THIS SHIP AND I WOULD BE A LITTLE LEARY OF RCCL ENTIRELY. Not what it used to be. Read Less
Sail Date January 2017
This was our first cruise and our last. We are not big people but we found our stateroom to be very cramped. Our legs were covered in bruises from trying to squeeze past the oversized bed. Our first night in the main diningroom was a ... Read More
This was our first cruise and our last. We are not big people but we found our stateroom to be very cramped. Our legs were covered in bruises from trying to squeeze past the oversized bed. Our first night in the main diningroom was a disaster. We waited over 40 minutes for a glass of wine. When we complained we were told that food takes priority. Food? What food? We were waiting for that as well. To be fair things did improve and we had no complaints about the service or the quality of the food after that. Everywhere you went on the ship it was noise and queues. Children, not that many thank goodness, were allowed to run riot. You couldn't relax on deck due to loud music, football games or movies on the large screen tv. The drinks served at the poolbars were of inferior quality, especially the cocktails. We had paid in advance for a drinks package which cost £280 per person! We chose not to go ashore on a couple of occasions. Any hope of a long, relaxing long lie were soon dashed. Constant announcements, aimed mainly at the crew, made it impossible to sleep. This whole experience was not our idea of a holiday and will never be repeated. Read Less
Sail Date September 2016
If you like to much people, no enough sun bed/towles, ower crowded pools , One man in the pool bar to serv to much people. you was lucky if you was get your drink in 15 minutes. like a kindergarden in windjammer all time, Was like people ... Read More
If you like to much people, no enough sun bed/towles, ower crowded pools , One man in the pool bar to serv to much people. you was lucky if you was get your drink in 15 minutes. like a kindergarden in windjammer all time, Was like people gonna eat their last meal for life. You have problems to get a table, lucky if you find a clean one. The main restaurant was nothing spesial, the meal looks good , but was not taste so good. The good food we got onboard was the food we was paying for. If you like that ,just order your next cruise.If not stay away. was using roomservice 2 times , but after that it was faster to go and pick up my coffe,they was using about 45 minutes to deliver 2 coffe to the room . The cabin we had was good 1104 balcony . The different places we visit was also good . We had prepaid transfer from the port and up to the airport whit RCL .As soon the shuttle bus had take you outside the port area, they was finnish whit you . was no bus who was going to the airport . No one from RCL to give you some informasjon, so we had to get a taxi to catch our plane home.this was our first cruise whit RCL , and it gonne be the last also THis cruise whit RCL was a joke Read Less
Sail Date August 2016
Chose this cruise to celebrate my 70th birthday with my family. A better name would be Misery of the Seas. The majority of the crew were unfriendly and unhelpful. The ship was dirty and the restrooms were disgraceful. Bins over flowing ... Read More
Chose this cruise to celebrate my 70th birthday with my family. A better name would be Misery of the Seas. The majority of the crew were unfriendly and unhelpful. The ship was dirty and the restrooms were disgraceful. Bins over flowing with dirty paper towels and toilets smelly. The Windjammer was dirty and smelly. Again bins were overflowing. Cutlery was in wire dishwasher racks and not wrapped as in other cruises so everyone was touching it whether they had cleaned their hands or not. Didn't see anyone wiping the arms of the chairs in Windjammer so they were also sticky. General cleanliness of ship appalling. No one cleaning hand rails down the stairways. Even the elevator buttons were sticky. Senior management and Guest relations managers most unhelpful when we complained. Their attitude was condescending. Seemed to,think that a free meal in a speciality restaurant would make the problems go away. Attitude of most of the crew was apathetic and nobody even asked our names or wished us a nice day or asked if everything was ok. Clearly it was not and it will be a long time before we cruise again with Royal Caribbean. Read Less
Sail Date August 2016
Good Stuff; Restaurant Food and service ,Bar Staff helpful & knowledgeable- Great Ports ,embarkation and disembarkation Not so good ! Windjammer usual Bun Fight during busy periods ! The First evening Simona (the Cruise ... Read More
Good Stuff; Restaurant Food and service ,Bar Staff helpful & knowledgeable- Great Ports ,embarkation and disembarkation Not so good ! Windjammer usual Bun Fight during busy periods ! The First evening Simona (the Cruise Director) talked to the crowd and explained that the planned entertainment, for the cruise, would be geared towards an international crowd, where language would not be a significant problem ,what we got was bizarre ‘comedy’ Act and final night a circus ACT which we have all seen a 100 times and was boring ,every evening the venue was at best half full by the end people we leaving in droves The bias towards the Italian passengers (who were lots of fun and mixed well with everyone) was ridicules – NONE of the entertainment staff were English and as such no allowances for the English on board for example the Karaoke was for the ‘Italians only’ we felt the deck party was a party only for Italians and felt like gatecrashers. Simona and her no.2 from Croatia (don’t know his name ) had no chemistry between them and made NO effort to interact with us British ,they were largely invisible the whole Cruise ,occasionally appearing to introduce Acts whilst contributing nothing themselves apart from the odd line and dance and preening . There is Bill ‘the token English‘ entertainer in Schooners bar, to be fair he did appeal to the over 65’s but his act is tired and he not the best singer and no viable alternative where you could SIT and watch an ACT. However the standard of the bands and dancers on board were good, except the scheduling and use of venues was completely disjointed and made no sense for example, the main events were in the Centrum which holds 10-12 seats ? everyone else having to stand and watch above, absolute madness when on most nights the safari club (excellent venue) was empty ,also the show would finish in the theatre at the same time as this show ,rather than start the show at 10.30 when everyone had finished dinner and watched show in theatre ,one night from 10.30 onwards there was no relevant entertainment to watch . Vortex !!!!!!! what a Joke the DJ is only playing what HE wants to listen to worst I have witnessed at Sea ,most of the time when we visited it was virtually empty you would make a request and was insistent he only played what HE liked !!!!!!!!!!!,I know you cannot please everyone but if the venue is empty and no one is dancing the is an issue !!!!!! I was particularly impressed with the large screen overlooking the pool, the film Moma Mia was shown at 4pm where guests around the pool watched, then next day same film same time umm ! then Saturday English premier game being shown , 20-30 British/Irish around pool watching and guess what ? you have guessed it game switched off and guess what film put on ? yes Momma Mia for the 3rd time – My complaints were dismissed Late Night food After a few drinks it nice to have a small snack and coffee ,on the Jewel this is provided I Solarium till 2am (NCL 24 Hours) we had a beef sandwich and asked for Coffee ? no coffee is other side of boat in windjammer entrance –Bizarre ! However this was empty I asked for someone to top up – NO response, I then asked for a manager –Once again Nothing ,however I was directed to a phone to organise myself room service absolutely appalling service !!!! –Where is the customer service training ! Pool Area- Bed Hogging,Kids in Spa ,Pool area to small for volume of passengers / Kids Pool /slide frequently shut Read Less
Sail Date August 2016
This should have been a fun and relaxing vacation. Perhaps if I didn't have accessibility needs, it would have been. When the booking was made, we had told them I was in a wheelchair and confirmed that accessible transportation ... Read More
This should have been a fun and relaxing vacation. Perhaps if I didn't have accessibility needs, it would have been. When the booking was made, we had told them I was in a wheelchair and confirmed that accessible transportation would be provided from the airport to the ship, from the ship to the airport at the end, and accessible transportation from the ship to excursion locations when at the ports. Well problems starting happening on arrival in the stateroom. I had told them I would need a shower commode and even sent them pictures of what I would need and they promised that they could provide me with one. this was not in the stateroom when I arrived, and when I asked about, they provided me with something I could not even use. Had they told me beforehand that they could not provide exactly what I needed, it would have been fine as I could have worked around it brought my own items.. but they said they could, and they did not deliver. This was really bad as it made using the showers EXTREMELY dangerous for me. Again, if i knew ahead of time, I could have brought my own items to make things less dangerous for me. Then, at the first port when the staff had no idea where people in wheelchairs were suppose to go to depart the ship when in port. One staff would say go to this deck, then on that deck, would be told to another deck, this happened countless times and considering the elevators were pretty full during port time, this was a major problem. The corridors are very narrow and when the cleaning crew was making rounds to each stateroom, I would be able to pass by them. Their answer was was to come back later.. or go take an elevator to another deck, go around them, and then come back to my deck. Finally, on the last day, I have to take a bus to the airport from the dock. Again, an accessible was promised and even the day before I spoke to the guest services and after fighting with them for hours, they promised an accessible bus. But there wasn't one and instead they had to someone else pre-booked accessible van to give to me. Now, if we look at the cruise outside of all these accessible issues. The boat is old... some of the elevator buttons did not even work. When I wrote to royalcarribean about this after, after about 3 weeks I finally got a response apologizing for her delay in response and on the many accessibility issues I had with them. Then said she was enclosing some certificates which I can use " We hope you and your family will use the enclosed certificates on a future sailing with us." and well, there was nothing attached... no enclosed certificate... i responded back saying that nothing was attached and got a generic response saying thank you for sending them an email.. blah blah blah... Seriously, if you have accessibility needs, stay clear from these people. They say they care and are accessible but once they get your money, you are NOTHING but an annoyance to them. Read Less
Sail Date September 2015
After fifteen years of sailing exclusively on DCL, we finally decided to try a Royal Caribbean cruise to Alaska because of it leaving out of Seattle, and the Wonder leaves out of Vancouver. Basically, we knew it wouldn't be Disney, ... Read More
After fifteen years of sailing exclusively on DCL, we finally decided to try a Royal Caribbean cruise to Alaska because of it leaving out of Seattle, and the Wonder leaves out of Vancouver. Basically, we knew it wouldn't be Disney, but after the first ten minutes on board we realized just how much it wasn't Disney. From the very vulgar cruise director, to the lack of decent shows, staterooms without two bathrooms, adequate beds and the ship filled with rust and peeling paint it was so obvious that we had made a terrible mistake. On top of the poor condition of the ship, which is slightly smaller than the Magic and Wonder, Royal has probably a fourth or more staterooms, adding more guests than a ship its size should have. They only have one restaurant, and people feed into it like cattle being herded. Soda is an extra $20 a day, per person in your party and the drink packages only go up from there. The ship smelled like stale cigarette smoke that they tried to cover up with cheap air freshener making it all the more nauseating. The outfits of all the workers on the ship made them incredibly hard to find. On Disney, they have all of their workers in distinct outfits that separate them from the guests, and various uniforms so you know who does what instead of just a name tag. The cruise director looked the worst though. Denis Charles, he had his shirt open the entire time, was usually eating in the Windjammer, and if he wasn't doing that he was saying the most disgusting things and planned the most disgusting activities like Quest. We spoke to several people on board who said they had to leave the shows because of the vulgarity, especially when there are kids on board. There was absolutely no youth programing. On Disney, I join in their 18-20+ club, and on those ships it is organized by their cast members who do the entertainment as well. On Royal, there was not one person around to organize or facilitate anything. How can you meet someone if you don't know where to meet because there is no one there to even let you know where to go? You would think that on an Alaskan cruise where the clients are older that they would have at least attempted to try harder to bring the twenty somethings together, but it was the absolute opposite. Without the characters, it just seemed dull. The artwork was nothing but plain pictures, with strange statues. Definitely not Disney. Royal also doesn't give you shampoo, conditioner, lotion, etc. Instead, they have what I would classify as hand soap from a rest stop on a high way in the shower for their guests to use whereas Disney has an exclusive deal with H20 Cosmetics with custom shampoos, lotions, etc for your staterooms at no extra charge. The entertainment was dull. On Disney I find myself craving days at sea because of how great the ships are and how much there is to do. On Royal, I dreaded it. Alaska itself was amazing. But do it on Disney, don't bother with Royal for that or any other trip for that matter. Royal seems to only put all their efforts into releasing their new ships, and drops all support for their older ones. Even the crew who cleans the ships didn't paint in every port like on Disney, instead they used a squeegee on a long rod that was duct taped together to reach up on the ship and didn't bother to wash the soap off. The staterooms were small, so small. We had a veranda, but that didn't mean anything unlike the Disney ships. In fact, under our Veranda was where they kept the life boats, blocking off a significant part of our view. The excursions were so poorly organized I could not believe it. Unlike Disney with the specific areas that you meet your groups before you disembark, Royal has it as a free for all for everyone on board. You leave the ship, with no one telling you where to go. The lines to get off were all backed up because of this, and they only have a few people there to scan people off the ship. Once off the ship, you have to find your way to the place where you meet with the tour group. If you have any questions, there is a small booth set up that has one person working in it, with the longest line imaginable. They charge you for room service after midnight, no introducing of you when you board, no free bottled water when you leave to a new port, no hot towels, no nothing. It's as bare bones as it gets. Then, they have drinking like nothing I've ever seen before, and someone who regularly knocks on your door to check your mini bar and then tries to sell you things. On top of that you can't walk two feet without someone trying to sell you something extra to buy. I will never, and I mean ever, go on another RCCL cruise. Learned my lesson the hard way. Read Less
Sail Date July 2015
At the outset of this review I will note that this was our 28th cruise and we do not limit our selves to any one line. It is the destination and/or activity we cruise for, in this case taking out two grand daughters to ride on the WHITE ... Read More
At the outset of this review I will note that this was our 28th cruise and we do not limit our selves to any one line. It is the destination and/or activity we cruise for, in this case taking out two grand daughters to ride on the WHITE PASS & YUKON RAILROAD and the glaciers. Both of those goals were met and outstanding. It had been at least 10 years since we had cruised with RCI and we had had wonderful experiences so after reading the reviews we booked Jewel. Boarding was fine and when we got to our room [ #8064 ] we found the room to be adequate but very tired. In the bath room we found our towels etc. to be thread bare and frayed. There was no shampoo, just soap. In the room we were never provided ice or a pitcher for water. There was no longer chocolates at bed time. Our cabin steward was very nice but on some days it was around noon before the room was made up. When I asked about all this I was told it was due to cost cutting. The service in the main dinning room was great at dinner and very poor at lunch and breakfast. Very poor quality food, hot food came to the table cold, meat was tough, and selection uninspired. Our dinning staff were running to keep up with the 4 tables they were assigned. Also the mints were gone from the podium as we left. Most of the ships staff were gracious and accommodating with two major exception, I went to guest services to get the news paper and the "gentleman" told me that they no longer had them and that he was busy. The other experience was when we sat in the balcony in the show room and we were unaware we were in the seat for the elite and this "lady" came to us and in a very loud European accent told us to move, get out as these were for our betters. She was the rudest staff member of any ship I have been on and she did her best to try and make us feel like "poor white trash" [ Better luck next time!] The shows in the theater were the worst both my wife and I have ever seen on a ship. The cruise director was a joke! As it was a cruise for our grand daughters and there first cruise they had fun and want to go again so for them it was a success. For my wife and I enjoyed seeing the sights [ our second time to Alaska] but will rule out RCI 's smaller ships. Our table mates told us to try their big ships that they were far superior. As this was there 57'th trip on RCI I just may take their advice. All in all I blame myself for the experience for failing to do better research. Read Less
Sail Date July 2015
Arrived at ship and check in as always was quick. Boat is in need of full blown make over as it is showing its age. Bags arrived quickly cabin steward was excellent. Ship has a bad sewage smell and our plumbing in the cabin was bad. We ... Read More
Arrived at ship and check in as always was quick. Boat is in need of full blown make over as it is showing its age. Bags arrived quickly cabin steward was excellent. Ship has a bad sewage smell and our plumbing in the cabin was bad. We had waste backing up and the commode flushing by itself drove us crazy. We do not eat in the dining room we eat at the restaurants need a little tweaking done to the menu's but the service and food is great. For some reason Royal Caribbean stopped making announcements so you had know idea what was going on only by reading the cruise compass. The cutbacks are very noticeable and in poor taste charge more and give a little. They nickel and dime you for everything. Last day of the cruise we were without power from 515pm until 330am no ac no toilets fire doors closed on decks people were sleeping at the pool and had no idea what was happening. We just drifted off Barbados and arrived into San Juan Saturday morning two hours late. So many people doing self luggage because of this. Royal Caribbean should be ashamed of themselves not even offering any compensation to the passengers. The captain made a announcement at 7pm and the following day at noon. A real disgrace. Read Less
Sail Date January 2015
Jewel of the Seas Ratings
Category Editor Member
Cabins 3.0 4.3
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 5.0 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.9
Enrichment 3.0 3.5
Service 5.0 4.4
Value For Money 3.0 4.0
Rates 4.0 4.2

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