1 Helpful Vote
Sail Date: July 2019
I have cruised with RCCL before and convinced my boyfriend to try out cruising after my fantastic experience on Adventure of the seas last may. We were more keen on picking a good itinerary than ship, so we went with this cruise on the ... Read More
I have cruised with RCCL before and convinced my boyfriend to try out cruising after my fantastic experience on Adventure of the seas last may. We were more keen on picking a good itinerary than ship, so we went with this cruise on the Jewel of the Seas. The embarkation in Civitavecchia went smooth and we went from taxi to the pool in under 30 minutes. Jewel of the seas itself is a very nice ship - the amount of bars, restaurants and entertainment is more than sufficient. We managed to always find spots where we felt very private. The ship was not as clean as I’ve experienced other ships - we kept seeing glasses, plates etc. in stairs and hallways from the night before way up after midday almost everyday. We eat at the main restaurant almost every night (expect 2). The restaurant was always very busy and even though you had reservations you could stand in line for up to 30 minutes. The food was great. We had my-time dining and shuffled between sections and waiters every night - which we didn’t mind. The issue though was that every waiter we came in contact with seemed tired, very unengaged and unmotivated - a smile was a rare thing and we couldn’t really find a consistency in the service that was provided. Every night in the dining room was very different from each other - and not in a good way - one night we even sat at our table for 20 minutes without even being greeted. Everything seemed to be in a rush and therefore the waiters probably didn’t have the time to provide the service RCCL normally do - which was a huge shame and ruin our dining experience. The last night of our cruise we had made reservations at chops grill - which was the best decision we have made on this cruise. Our waiter was lovely and the food was great! I would totally recommend to book some of the speciality restaurants onboard. The coral theatre is a Greta venue, the shows we saw were entertaining. About the service onboard I must say I was very disappointed. Most days we went around the ship and felt like an excuse for ourself (especially my boyfriend as it was his first cruise). The people in the lattetudes, most bars and in guest services were very nice and accommodating - while we, on the pool deck, very met with rude pool attendants. All in all most of the crew seemed very tired and unengaged (maybe it was the end of the contract for most of them, I don’t know) The itinerary for this crew was very nice - and we found some hidden gems in the Mediterranean we definitely want to go back to. We went into shore everyday - and really enjoyed this itinerary very much. I spend most of my cruise trying to explain to my boyfriend that what we experienced onboard Jewel of the seas was very different from what I’ve experienced before, and I know that I will have a very hard time convincing him of going on another RCCL cruise with me. Read Less
2 Helpful Votes
Sail Date: July 2019
Port calls to Santorini, Mykonos, Athens, and Katakolon await you! Travelers will discover each island differs in its beauty, shopping, food, and activities. Recommend to reserve on board excursions especially in the area of ... Read More
Port calls to Santorini, Mykonos, Athens, and Katakolon await you! Travelers will discover each island differs in its beauty, shopping, food, and activities. Recommend to reserve on board excursions especially in the area of transportation in order to fully enjoy each island. Port call for Rome requires the traveler to consider arriving a couple days prior to embarkation or staying after disembarkation in order to visit some of the amazing historical sites of Rome. Metro is your cheapest means of transportation in Rome. While the port calls for this sailing are truly amazing, the cruise itself is lame. The ship and cabins are clean and comfortable, but lacks its shine in décor. The ship offers a couple specialty restaurants coupled with cafes, the Windjammer, and the main dinning as it is with other ships from Royal Caribbean. While passengers will find the dinning service satisfactory, they will quickly discover that the entertainment and activities are unsatisfactory. The performance shows were average as they lacked vitality. The night clubs and other like events were short lived as they lacked participants and closed early. There are two cruising days that provided passengers with some day time activities, but most preferred to stay by the poolside and hot tubs. While each of the three pools offered space, the entertainment for the two adult pools were few and far between. Pre-arranged transportation from and to the airport is a must! While our family and friends experienced a smooth embarkation with pre-arranged transportation, the disembarkation and transportation to the airport were disorganized as Royal Caribbean staff redirected passengers incorrectly and elevators on the ship were jammed packed with anxious travelers needing to catch early flights. Overall, this sailing while on board was a disappointment compared to other ships and sailings of Royal Caribbean. The most amazing experiences took place at each port of call. Santorini, my favorite, one must dine while overlooking the Aegean Sea! Read Less
2 Helpful Votes
Sail Date: June 2019
Diamond Member creature of habit. It seems that Royal Caribbean management is just going through the motion. The exceptional service that I have received through the years seems to be a thing of the past. I do not know if this is ... Read More
Diamond Member creature of habit. It seems that Royal Caribbean management is just going through the motion. The exceptional service that I have received through the years seems to be a thing of the past. I do not know if this is indicative of the cruise industry as a whole. However, after this cruise, I am switching cruise lines and will find out. The food on the cruise was limited in selection in the dining room. The food in the Wind Jammer was fine. The food in the Diamond Lounge was poor at best. Service in the Diamond Lounge was very good. Most extras that make the cruise special (sail away party, Ice carvings, variety of entertainment, etc ) no longer exist. Coupon books for Diamond members are a thing of the past. The most serious incident that happened on the ship was the Portofino tender service. The waves were extremely rough and the tender was violently being bounced around. People were screaming and throwing up. Water was pouring in the front window of the tender. A passenger (where was the crew member?) closed the window to stop the water filling the life boat. We put our life jackets on in the event of a sinking. Later on the ship, I asked the front desk management why the tenders service was not discontinued due to poor sea conditions. I was told it was the harbor master's decision. The front desk management seemed annoyed by my question. Just leave me alone. Read Less
6 Helpful Votes
Sail Date: April 2019
I chose this cruise because of the itinerary. The islands we visited were beautiful and the weather was fantastic even in April. We booked a Royal Caribbean Excursion for each port of call and everyone of them was well organised and very ... Read More
I chose this cruise because of the itinerary. The islands we visited were beautiful and the weather was fantastic even in April. We booked a Royal Caribbean Excursion for each port of call and everyone of them was well organised and very interesting. Embarkation was a breeze. We checked in online a few weeks before and from the time we arrived at the port we were given all the details of our drinks and internet packages and were on the ship within five minutes. Excellent organisation on Royal Caribbean's part. Sadly, our first impression of the ship is that it's looking very tired. The carpets are in very poor condition and the fixtures, fittings, bars, seating (pretty much everything) throughout the ship are very worn and in desperate need of replacing and refurbishment. All the public areas in the ship were pretty clean though and we always saw housekeeping staff working hard. The food was excellent everywhere we ate. We ate in the main dining room for most of our evening meals and the food was always hot, tasty and fresh. The buffet was extremely good and had excellent variety, even at breakfast. We ate in all three specialty dining venues and all were excellent except for Giovanni's which was just average. The entertainment was hit and miss. Most of the headliner shows were very average and, frankly, a bit old-fashioned compared to most other ships I've been on. The live bands who played in the bars/venues around the ship were rotated nightly so there was good variety. We didn't partake in many of the activities onboard but they looked just like your average cruise bingo/art auctions/trivia etc. Nothing much to write home about. The service is where this ship shines. All the bar staff and waiters are excellent. We had a good laugh with a few of the buffet servers and the bar staff were extremely attentive. They always did their best to fulfill any special requests and were friendly, funny and obviously enjoyed their jobs. I would not sail on this ship again unless it underwent a huge refurbishment. I will, however, sail with Royal Caribbean again due to the positive experience we had with the service on this ship. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose the itinerary - not the ship. The 11 night Greece and Croatia cruise leaving from Rome had all the places we wanted to visit, and this itinerary was only happening once! This was our fourth cruise, and 2nd time on Royal ... Read More
We chose the itinerary - not the ship. The 11 night Greece and Croatia cruise leaving from Rome had all the places we wanted to visit, and this itinerary was only happening once! This was our fourth cruise, and 2nd time on Royal Carribean. We didn't get the WOW! experience we were expecting... Firstly, the staff was very good and very attentive to details! Excellent staff everywhere. We had booked My Time Dining, but not always at the same time. The first night, they gave us the table right in the entrance of the dining room. We thought that we'd get another table the next evening so we didn't ask for a change, but we got the same table the next evening. We asked to be moved to another table, and that seemed to have created a lot of problems. They kept wanting to take us back to the first table. I'm not sure why this is important - I didn't mind getting different waiting staff every evening. Anyway, as stated earlier, the staff was excellent regardless of the table we had, but I'm not sure I understand the value of pre-booking My Time Dining. The food for dinner at the dining room was good to excellent, with a good selection every evening. In general, the waiter's recommendations were great choices. Breakfast in the dining room was not the best experience. After waiting in line to get seated, they hoarded us to a large table where we sat with other guests. Service was extremely slow (15-20 minutes before ordering, 30 minutes before getting our eggs benedict ). Room service breakfast was excellent on the first morning we tried it. The 2nd morning, the omelettes were chewy and rubbery. On the 3rd morning, some items were missing (eg: cereal without milk). Breakfast in the Windjammer was the same every morning, not many variations. Good in general, but the fried eggs and omelette station was not being replenished fast enough. Lunch at the Windjammer was generally good, with more variety, and fresh items. The salad bar had a good selection. One comment on the salad bar: when the bottle of olive oil was empty, they removed it but did not replace it - why? We had paid for the premium beverage package. Around the 3rd or 4th night, they started missing out on some of the brands our group was ordering (Botannist gin, Chivas, Stoli vodka, etc...) in Schooner's and the Safari Club. One evening, our waiter in Schooner's had to go get our drink at the Casino. After 3 evenings like this, I complained - why were only some of the bars stocked with only some of the brands? They eventually fixed the issue at Schooner's but they were still out of stock on some of the brands at the Casino and the Pit Stop. If I hadn't paid for the Premium beverage package, I would not have minded. But I expected RCCL to stock up on the brands advertized as being part of the package. To me, this is unacceptable. The entertainment was appropriate and varied. Over the course of our 11 night cruise, we didn't see/hear the same band play the same thing twice, which is good! The formal nights were just that - nights where people would dress up. Aside from a small speech from the Captain at the Captain's Welcome reception, I didn't really feel that the evenings were special. For example, on our prior cruise (not with RCCL), the central atrium was decorated with hundreds of balloons for the farewell evening ceremonies. After our last cruise, we were eager to book the next one. After this cruise on the Jewel, I'm not in a hurry to book the next one - I just didn't get the experience I was expecting. And if I book another cruise, it probably won't be with Royal Carribean. Read Less
Sail Date: April 2019
We picked this ship for the ports and because it was available in early April, before most European cruise ships have started. The ports were a great variety, but the ship itself is old and there is not much to do onboard. The shows were ... Read More
We picked this ship for the ports and because it was available in early April, before most European cruise ships have started. The ports were a great variety, but the ship itself is old and there is not much to do onboard. The shows were mediocre and the meals were okay but nothing special. In a lot of the ports, we had to dock a long way from the town and take taxis or tenders, while we saw other cruise ships pulled right up to the town docks. I'm not sure if this is a cost issue for Royal Caribbean or just the luck of the draw, but it was inconvient in a lot of the ports. We had a junior suite, which we thought was worth the price. It gave us a lot more room and a large closet and bathroom; nice since we were on the ship 11 nights. We did several RCCL excursions, but most were way too crowded and not worth the price. One excursion had 48 people with 1 tour guide and no headphones, so it was impossible to hear her. It would have been better to book through a private tour company like Viator with smaller groups. Also, there was only one indoor pool and because the weather was cool, everyone wanted to sit at this pool. So of course people left their towels early and rarely came back so there was no where to sit. Read Less
Sail Date: April 2019
My husband and I traveled with our family celebrating our 50th wedding anniversary. Sadly specialty restaurants are the way to go anymore as Tides food was less than average for dinner, and the service was hit & miss depending on the ... Read More
My husband and I traveled with our family celebrating our 50th wedding anniversary. Sadly specialty restaurants are the way to go anymore as Tides food was less than average for dinner, and the service was hit & miss depending on the table assignment. Thankfully we weren't at the originally assigned table throughout the cruise. Toward the end of our journey, we chose Giovannis (excellent) and Chops for superior filet mignon and service. Why is it necessary to pay extra for what's already paid for!? If onboard, lunch was best at the buffet. The non alcoholic package was worth it...although again paying extra for what should be included: fresh squeezed OJ and Lattetudes for cappuccinos, frappuccinos and lattes. The staff there was stellar. Our cabin, 9212, was a great location mid-ship and larger than average. Both staterooms were rundown, drapes torn/ dirty, & the refrigerators were never cold. The bed was comfortable and the stewards worked hard cleaning every minute they were on duty. All the ships window were filthy. Entertainment, beyond the midshop lobby, was zero in our opinion. The casino smoke carried over throughout that deck. Watch your folio for added charges you may want to challenge. Both our families did. Embarkation and debarkation was easy. Upon return to airport, we didn't pay more than €100 for two (taxis are waiting to add you to passenger vans). We pre-booked three exceptional tour guides online by reading reviews on Cruise Critic. PKTravel and Santoriniexperts is another. Read Less
2 Helpful Votes
Sail Date: March 2019
I have been on two other transatlantic crossings, both of them on the Brilliance. I expected a similar experience on the Jewel, as it is also a Radiance class ship, like the Brilliance. However there was no comparison. On the ... Read More
I have been on two other transatlantic crossings, both of them on the Brilliance. I expected a similar experience on the Jewel, as it is also a Radiance class ship, like the Brilliance. However there was no comparison. On the Brilliance you knew you were in for a special cruise right from the time you boarded and were greeted and served champagne. Not so on this ship. On the Brilliance each evening at the special reception for Diamond and up guests the crew dressed in themed costumes and the lounge was decorated in a similar theme. Not so on this ship. On the Brilliance the Centrum was decorated for departure and upon reaching the final destination it was re-decorated to reflect the place of arrival. Not so on this ship. Cabin service was exceptional. Food in the Windjammer buffet and the main dining room was good also, but the buffet deserts were only good sometimes, other times poor. Entertainment was generally good. The volume level for the pool deck movies was ear splitting and there were only a few people watching each night as a result. The rest of the deck was deserted. There was constant work going on with much noise and noxious odors. Sea conditions were mostly very smooth except around the Azores and the last sea day from Valencia to Rome. Temperatures were much warmer than expected and only in Valencia was there any appreciable rain, so the weather was far better than expected for a crossing this early in the spring. The airport transfer in Florida was terrible, but the one in Rome was very good, although very expensive at $75 if booked with your cruise. Inexplicably it was only $71.99 if booked on board! Never experienced that one before! Guest services staff were generally excellent. Overall the lack of the ship having that special atmosphere of an Atlantic crossing was a disappointment. The ship staff obviously approached this has just another cruise, ho-hum. Read Less
1 Helpful Vote
Sail Date: March 2019
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good ... Read More
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good choices specialty the classic series and Forever group.Embarkation was slow and disorganized same at ports .One thing they did not pay much attention to washing hands at the venues sometimes machines was empty. Dining room waiter and assisted we had were excellent in general everyplace waiters were absolutely helpful. and good. We're nice set up for Crown Royalty members. We never met all the officer just few and on Capitan reception only cruise director and hotel manager excursion stuff. In many areas different than our other cruises on Royal. Food was good some days others not fish was or overcooked or not cooked enough. Desserts small choices specially at dinner time. Always pushing sales but merchandise is same all the time. Read Less
1 Helpful Vote
Sail Date: March 2019
This was our 5th repositioning cruise with RC and did not compare very well with the others.We have noticed a gradual decline in quality over the last decade. Embarkation was much slower than usual and seemed very disorganized.Signage ... Read More
This was our 5th repositioning cruise with RC and did not compare very well with the others.We have noticed a gradual decline in quality over the last decade. Embarkation was much slower than usual and seemed very disorganized.Signage at the terminal was poor and we had a hard time finding the right assembly point.The security man who checked our bags was rude. All the crew members were excellent as usual - helpful and friendly. Our cabin attendant, Mr. Igusti was great, as was Mr. Iputu, who looked after us very well at the Windjammer. The Windjammer greeters were always smiling and friendly and made us welcome. We had some breakfasts at Tides, which were pretty good, and the waiters there were courteous and helpful. But most of our meals were at the Windjammer. I am vegetarian and find the buffet has far more choices for me than the main dining room. Food quality at the Windjammer was variable. I found the salad bar quite good most of the time but sometimes items that ran out were not replaced very quickly. Blue cheese dressing, my favorite, often ran out. The vegetable curries were good. The veggies were OK, but variety was not great. Mashed potato was fine but baked or roasted were poor. The cold drinks were pathetic - flavored water instead of real juice. Coffee was usually appalling and we opted for tea most of the time. Cheese selection was poor, blue cheese was rarely available. Desserts were sometimes good, but some of the cakes looked nice but were extremely dry. I never saw the executive chef at the Windjammer, unlike on previous cruises. We enjoyed the evening entertainment, especially David Naster, who was hilarious. The orchestra was good but some of the female singers higher notes seemed rather distorted by the sound system.The four tenors group was great. We always go our own way at the ports as we find the organized tours grossly overpriced. Ponta Delgada was nice. Gibraltar was very enjoyable and we liked the gondola trip and the monkeys a lot. Alicante was pleasant. Valencia was a big disappointment, with a long and expensive bus ride and very little to see. On balance we found this ship lacking, and will probably try a different company for our next cruise, I'm sorry to say. Read Less
Sail Date: March 2019
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore ... Read More
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore excursion desk beyond poor. Expansion of diamond lounge was a great move. Luggage confiscated without notification or cause. Incorrect and conflicting information on shore excursions. No one at desk would double check with vendor for correct information. I completed a cruise questioner on day 6, all above comments mentioned and ignored. Sometimes simple things can be best: egg drop, master chef contest, free speciality coffee, all great ideas. By what appeared to be a concerned crew, but lack of follow up in many other areas disappointing. Made my time dining reservations six months out, but had to change time due to another person. Entertainment was the cruise highlight, as was my mate Read Less
3 Helpful Votes
Sail Date: February 2019
About 5 years since last RC cruise, been on Princess in the interim. Last RC cruise was also on Jewel (prior to latest refurb). Ship in nice condition, good itinerary, great weather, fun to watch Super Bowl. RC has changed and not ... Read More
About 5 years since last RC cruise, been on Princess in the interim. Last RC cruise was also on Jewel (prior to latest refurb). Ship in nice condition, good itinerary, great weather, fun to watch Super Bowl. RC has changed and not for the better. Staff numbers reduced, they work hard and have good attitudes but you can see they are stretched. Menus (buffet and dining room) are reduced and repetitive with mediocre food. In dining they are pushing you toward their upsell menu items (at 30 bucks it's like they are not giving you any credit for the base meal) or heading to a specialty restaurant. Daily activities are also cut back compared to the "good old days". Even the Filipino cover band had a head count reduction (no drummer). In summary, a good cruise experience but not up to what we've had with Princess recently, IMHO RC comes up short in the value department currently. Read Less
1 Helpful Vote
Sail Date: February 2019
Chose this cruise because of the unique itinerary. Older ship showing her age in some areas, but still quite lovely overall. We were thrilled to have a Canadian captain:) We had a wonderful large balcony right near the atrium, ... Read More
Chose this cruise because of the unique itinerary. Older ship showing her age in some areas, but still quite lovely overall. We were thrilled to have a Canadian captain:) We had a wonderful large balcony right near the atrium, however the noise from the band each night was terribly loud. They had to close the fire doors to try and drown out some of the noise. Seemed to be short staffed in the dining room. Food was pretty good though - and had some amazing meals and desserts. As mentioned, the balcony was a real treat with two loungers and lots of room. Our room steward was very good. Cabin had lots of storage and was a good size. Shows were pretty good, however a little disappointed that there wasn’t more activities or music during the day. We have taken 2 cruise on older Royal ships and we prefer the newer ships with more “bells & whistles”. Read Less
2 Helpful Votes
Sail Date: January 2019
Meeting with a group on this ship. Very ornate public spaces but not a very convenient layout. Elevators have some kind of foreign logic. We were passed by many times in the Atrium area by empty elevator cars going the way we wanted. ... Read More
Meeting with a group on this ship. Very ornate public spaces but not a very convenient layout. Elevators have some kind of foreign logic. We were passed by many times in the Atrium area by empty elevator cars going the way we wanted. After a few of these episodes I switched to stairs. The climb from my cabin on deck 4 to the gym made a good warm up for work outs. The people who served in the dining room for dinner we very competent. Breakfast in the same location was the opposite. Seemed very disorganized from the top down. Kitchen was slow, ended using the dining room buffet mostly. I found it amazing the ship ran out of bagels in two day. No bakers on board? Also why list V8 juice when only tomato juice was available. The ship is short on small quiet places where guests can just relax and hold a quiet conversation. The next refurbish should concentrate on the cabins and not the ornate lounges. Does Royal Caribbean really suffer a lot of theft of towels? First time on any cruise line I found a deposit was required. The causal music in the atrium was appreciated during the day. This was my first experience with this cruise line and I am not likely to use them again. I will probably use Celebrity in the future or other company's lines. Read Less
2 Helpful Votes
Sail Date: January 2019
Wanted a short cruise to breakup winter in South Florida. Older ship , balcony room ok, but dated. Comfortable bed with good steward Iputu. Noisy neighbors. Staff was very friendly. Buffet was good, better than dining room. Food over ... Read More
Wanted a short cruise to breakup winter in South Florida. Older ship , balcony room ok, but dated. Comfortable bed with good steward Iputu. Noisy neighbors. Staff was very friendly. Buffet was good, better than dining room. Food over all was good. We had 3 specialty restaurants that we enjoyed. Steak, Italian and Japanese. Very good wait staff in all venues. Weather did not permit watching outdoor movies and sound system was poor. They also have good indoor Cinema which showed good movies. Alcohol was expensive and bartender gave poor pour. Plenty of space for sunning old multiple decks over ship. We enjoyed Labadee and thought it was the best private beach of any cruise line. It had multiple beaches and restaurants. Very Clean beaches and Water. The entertainment was very good including production shows. We are going on another RC cruise to Canada this summer. Hope Adventure of the Seas balcony rooms are renovated. Read Less
1 Helpful Vote
Sail Date: January 2019
PROS: -Our kids (4 and 6) loved the kids clubs as well as the kids pool area/waterslide -The staff throughout the ship were, as has come to be expected on RC, friendly and helpful -Overall the ship was very clean -Windjammer ... Read More
PROS: -Our kids (4 and 6) loved the kids clubs as well as the kids pool area/waterslide -The staff throughout the ship were, as has come to be expected on RC, friendly and helpful -Overall the ship was very clean -Windjammer was good and on point with other Windjammers -The (basic) Wifi was not overly fast, but I found the coverage throughout the ship to be good -Labadee Wavejet (Seadoo) tour was fun. Staff were great -Embarkation was surprisingly very fast and smooth CONS: -Casino cigarette smoke permeates all floors of the centrum -Painfully slow elevator wait times -This may sound silly, but the primary elevators are spaced just far enough apart that when one finally arrives, it can be tough to run to the door before it closes. Combine that with the fact it can be hard to hear the "ding" over the noise of the centrum, and it's really easy to miss elevators. It gets pretty annoying after a few days. -Music from centrum may make sleeping in certain staterooms difficult. I did NOT stay in any of these rooms (they may in fact be soundproofed) and the staff closes the big hallway doors at night to try to baffle some of the noise, but the sound still traveled quite far down the hall. I'd suggest checking other reviews before booking any of the rooms nearest to the centrum, on any floor. Unless you like to party late, in which case, I would recommend you DO book one of these rooms. -Abysmal late-evening and after hours food selection: As far as I could tell there's only one kiosk that's open after hours, and their selection is very limited. You'd better really like pizza. -Sub-par main dining room food. Not horrible, but not at the level we've come to expect with RC. I realize this is contrary to some other reviews, so maybe we just got a bad week -Friendly, but slow bartenders throughout ship. I'm not expecting Tom Cruise from Cocktail, but these guys had zero hustle. I now this isn't the end of the world (i'm on vacation and should relax, right?), but they were noticably slow in my opinion. -Aggressive Labadee vendors. I assumed since they were given ID's and let on RC property that they'd be a little less pushy. I assumed wrong. All in all, for the price, this really was a decent cruise. It's a well maintained ship with a good staff. There isn't a lot to do compared to some of the bigger ships, but just enough that I think it would keep most people content, while appeasing those who DON'T like the huge ships happy. While I don't think I would sail on it again, I would still probably recommend it to someone if they get a good deal. It's hard to beat the price. Read Less
1 Helpful Vote
Sail Date: December 2018
Mood Icons, featuring Carissa & JoJo, Thomas & Carlo. They are a very talented band, they kept us entertained & extremely happy. They had us singing & dancing. They were a key highlight of our cruise. With an array of ... Read More
Mood Icons, featuring Carissa & JoJo, Thomas & Carlo. They are a very talented band, they kept us entertained & extremely happy. They had us singing & dancing. They were a key highlight of our cruise. With an array of ecclectic genres & song melodies to please everyone of all ages. Along with excellent comedy and music shows & entertainment crew. Would've liked to see better timing as some we were unable to see or participate in game shows because they coincided with our dining hours. Excellent food in main dining. They curbed to our palette and requests. The food was absolutely delicious & tasty. The quality was superb in the main dining area. They aimed to please & surpassed our expectations. There is room for improvement on several items: Would've like to see more entertainment & activities round the clock. Also the food (Windjammer) & pool areas should be 24hrs. There should also be more variety in menu options, especially for complementary beverages (they are too limited). Read Less
3 Helpful Votes
Sail Date: November 2018
This was our first time doing a Tgiving cruise and our first time on Jewel of the Seas. We traveled as a family of four (2 adults, 2 kids-age 9) and other prior RC sailing experiences were Freedom of the Seas and Oasis of the Seas. ... Read More
This was our first time doing a Tgiving cruise and our first time on Jewel of the Seas. We traveled as a family of four (2 adults, 2 kids-age 9) and other prior RC sailing experiences were Freedom of the Seas and Oasis of the Seas. Some of our favorite things about Jewel: --Staff is friendly and helpful. --Size of the ship made embarking/disembarking smoother than other ships. --It never felt overwhelming or took long to get to places. Easy to navigate. --Great itinerary with only one day at sea; nice to wake up in a new port every morning. --Chance to see some of the less familiar southern Caribbean islands (Grenada, Dominica). --Easy ports to make your own plans/arrangements and avoid marked up excursion prices. We were really impressed with Grenada and highly recommend Stan at JNJ Tours. --Variety of beach experiences (Maagens Bay in St Thomas, Grand Anse in Grenada, Carlisle in Barbados, St Maarten) All so unique, different. Kids loved all of them. --Fun experience learning to make our own dinner (sushi) for $20 at Izumi. --We splurged and did a suite for the first time ever. I always jealously peeked at them when housekeeping has the door opened cleaning them. But I've scoffed about spending that much money, was it really necessary, isn't it a bit over the top, etc. For whatever reason, pricing wasn't significantly more than an ocean view room this time and we took the plunge. If the math works for you to try it, do! Accommodations and amenities were fantastic--esp all the little perks like private breakfast dining room, cocktail reception each evening, expedited boarding/departure, concierge, etc. I was a complete skeptic on the price and value, but after I win the next lottery, you should expect to only find me in a suite for years to come! :) Until then.....back to reality. LOL Some things we were less impressed by: --Shows were limited and started at 9pm (late for families with young kids). --Even if they started earlier, some of the shows weren't appropriate for kids (comedian). --Pool movies were old and repeated. Entertainment videos (blooper videos shown during the day at the pool) had poor picture quality/interference and frequently repeated. --Main dining room was dull, mediocre service and almost the same menu every night (but it motivated us to try Chops-which was fantastic!) --We did MyTimeDining at the main dining room with a standing resv and had issues at every check-in. --Kids missed the Dreamsworks characters we've had on the other RC ships (Trolls, Shrek). But they were recently announced to be going away from all ships anyway. --Kids club was small and unimaginative. My kids loved the staff, just limited space. --In-cabin tv programming was minimal. It was Tgiving and we were struggling to get the NFL game. (I know, I know--we're too American!) --Windjammer/buffet was mwehh. Lots of Indian food and repeated food. --There is no pizza parlor, Johnny Rockets, Park Central Cafe, etc like the other RC ships that offers food service throughout the day. So when you reboard in the afternoons, finding food can be tough. Please don't misinterpret--we did not starve, go hungry, or lose weight on this cruise. We got by just fine (and according to my scale, I found plenty of food). :) Just sharing so you can plan ahead. Overall, we had a great time and it is a very nice ship. We simply concluded that this wasn't the right ship size for our family. Oasis of the Seas earlier this year was a little too big, this one was a tad too small, and Freedom of the Seas last year seemed to be just right for us and is still our favorite. Read Less
1 Helpful Vote
Sail Date: November 2018
I had the opportunity to sail for three weeks onboard the Jewel Of The Seas (17 November to 8 December) and I honestly could have cheerfully departed the ship after the first week. The main reason I chose this ship was because of the ... Read More
I had the opportunity to sail for three weeks onboard the Jewel Of The Seas (17 November to 8 December) and I honestly could have cheerfully departed the ship after the first week. The main reason I chose this ship was because of the itinerary; these ports of call happen to be my favorites and so I stayed onboard. The cabin on my first week was #8590 (ocean view balcony) and this room was the worst stateroom I have ever been in. The ocean view balcony was exactly that; just a view of the ocean! You could not get two people on the balcony at the same time! The last 2 weeks were better in cabin #4014. Although this room did not have a balcony (it was an ocean view stateroom) there was so much more space in the room. The food in the main dining room was bland and unseasoned and three weeks on board saw the same menu each week. The Windjammer food was much better. It varied the whole time and was tasty, hot and nicely arranged. I did meet a problem with 'my time' dining inasmuchas this reserves only the time and not the table and I wanted to sit at the same table every evening; thus alleviating the necessity of having to join a very long queue to see which table was actually assigned to me for that night. Since I booked the same meal time every evening for 3 weeks, I did not appreciate the lack of planning. I enjoyed the theater shows, the orchestra and the bands on board but the only headliner act worth seeing were Spectrum. The comedians were awful and many people (including myself) walked out. On some trivia quizzes and baggo challenges, the activity woman arrived without pen, paper, microphone or prizes. This took away from the enjoyment of the games. However this should not reflect on Jerry, the Activities Manager. The guy himself did a great job. The Christmas tree is quite beautiful as well. The ship was always clean and the service mostly good. All in all, it was a pretty average cruise but I would not rush back to this particular ship. Read Less
Sail Date: October 2018
I knew it wasn't going to be a good thing when I received an email telling me embarkation wouldn't begin until after 1 PM for a 5 o'clock departure. We were onboard after 2 PM and went to the buffet. It looked like a shark ... Read More
I knew it wasn't going to be a good thing when I received an email telling me embarkation wouldn't begin until after 1 PM for a 5 o'clock departure. We were onboard after 2 PM and went to the buffet. It looked like a shark feeding frenzy. It wasn't possible to get a table since everyone got on board late and relatively at the same time. We opted to skip the buffet and hang out by the pool. We weren't allowed to go to our rooms since the previous cruise came back to port with several hundred ill passengers due to the Noro virus. The entire ship was being disinfected which meant they were s[praying every inch of it with some kind of sticky substance. Five o'clock came and went and we were still docked. the only announcements being made were to stay away from our rooms. At 5:45 we finally sailed away. We ate dinner and were finally allowed to go to our rooms at 8:30. Once we got to our room, it was still dirty! The bathroom lacked soap, towels, tissue and toilet paper. We couldn't even find our room steward to help with supplies so we just pilfered an unattended cart for supplies. WE saw a crew member shortly after that and asked about our luggage. she told us the staff was too busy to deliver the suitcases but we could go to the front of the ship and collect our own. We found our suitcase sitting outside of two different rooms on our deck in the front of the ship. Our room steward did the minimum to get by the entire time. As an example, he left an empty kleenex box in its holder. I had to ask him for a new one. He brought it to our room while we were gone and just dropped it onto the dresser leaving the old empty one in the bathroom! Terrible way to start the cruise! The only shining stars on board the ship were our wait staff in the main dining room. Natalia and Inzamar was excellent night after night. They were the only ones we tipped extra $ to. The food in the main dining room was consistently good. We ate at Chops one night it was was delicious, highly recommend doing it at least once. The windjammer was your typical buffet with lots of choices. The ports were all new to us so we enjoyed most of them. We did find Athens to be dirty and covered in graffiti. The Acropolis is a must see. Santorini and Malta are both wonderful. The ship was in good shape and clean. The cruise director and staff provided games and entertainment both inside and by the pool to keep people entertained. We saw every variety/magic show and they were all good. A Tango night in the theatre was excellent with professional dancers. Overall we enjoyed the cruise even though we got off to a bad start. I would recommend this cruise. Read Less
2 Helpful Votes
Sail Date: September 2018
Recommended by a friend. Day one presented a sewage smell in the hallway to our cabin an persisted for 2 more days. We went to the windjammer for lunch and immediately noticed the use of antibacterial gel was not being enforced at the ... Read More
Recommended by a friend. Day one presented a sewage smell in the hallway to our cabin an persisted for 2 more days. We went to the windjammer for lunch and immediately noticed the use of antibacterial gel was not being enforced at the entrance of the dining room. This would later result in a norovirus breakout on the ship which the crew kept under wraps from passengers. Rumours from honest crew members estimated approximately 200 effected. Only warning made by cruise activity director was “ we have had a few incidents of GI, please wash your hands. So we continually saw passengers bypass anti bacterial gel, which could only mean they weren’t taking the issue seriously. If we were told that 200 individuals were affected. I think passengers would of taken the warnings more seriously. I am comparing the ship to our only cruise which was on Norwegian so I found the boarding very boring. They could of at least played music to get passengers excited.Lucky staff were helpful and pleasant. Excursions were very good. Food was very good but every time we ate we were afraid of the outcome. We attended the specialty restaurants more often to avoid the high traffic dining areas. As we left this morning we were left wondering if staff were going to place warnings or notes to notify new passengers of what occurred on previous cruise. My guess is the high ranking staff will keep it hush hush. I wonder now if the cruise before us had the same issue. Read Less
2 Helpful Votes
Sail Date: September 2018
We took this cruise with two other couples. We’ve been friends for many years and 5 out of the 6 of us were all 60 in the same school year, which RCI were informed about. The Jewel is in good shape and is a very nice ship. My wife and ... Read More
We took this cruise with two other couples. We’ve been friends for many years and 5 out of the 6 of us were all 60 in the same school year, which RCI were informed about. The Jewel is in good shape and is a very nice ship. My wife and I are dancers (ballroom and Latin) so we very very happy with the variety of live music. It’s just a shame that RCI don’t really cater for people who want to dance and can dance. The Centrum is a lovely venue, but why oh why is there so much furniture encroaching onto the floor area? The Safari Lounge could be a lovely venue too, but it’s cold (temperature) and cold (atmosphere) plus and just like the Centrum, there are tables and chairs on the dance floor! The cabin (Balcony, deck 8) was a reasonable size, but the smallest bathroom I’ve ever seen on a cruise ship! One of the highlights of cruising should be food and service. This where I think RCI have gone seriously downhill since our last cruise with them in 2012. The service was inconsistent at best, but generally quite poor. We were anytime dining, and we booked a table for the first night. On arrival, it was chaotic. Excuses like “it’s the first night” don’t wash with me. It maybe the first night of our cruise, but for them it’s just another night. The service at our table was really bad. Everything took forever, our waitress was basically incompetent, she tried to serve the soup twice! The next day, I spoke to the M.D. to express our dissatisfaction, so he assigned us to a different table. We also had issues with the menu as one couple do not eat meat or seafood, which really limited their options on the first night. We got a great table, served by Teeluk and Ferdinand who were great, so we requested that table for the rest of the cruise. The hostess at the desk wasn’t happy, so because of the issues experienced, the M.D. intervened and we were assigned the same table. He also brought the folllowing nights menu at the end of each meal so our friends would know if there was anything they could have or was there going to be a special order. Part of the problem is that RCIs menus are very unimaginative, there are certain items that are on every night, but not items that are either that good or things you’d want more than once. The food is average at best, presentation non-existent. At the start of every cruise I make a point of telling my waiter that I do not want hot food served on cold plates. We got plates that were too hot to touch, but the food was generally lukewarm. Dishes were also inconsistent. If two people order the same dish you would expect them to be presented in an identical way, but no, different vegetables, different quantities, just not good enough! We had breakfast and lunch in the Windjammer. The big plus was that it was never overcrowded. The choices, especially the lunchtime salads, never varied, and the food was generally unimaginative. There never seemed to be enough staff around to clear tables. The ship experienced a Novo outbreak, so food in the Windjammer was served to us. Shouldn’t be a problem, but again insufficient and inexperienced staff to cope. The Jewel has a cafe called latitudes. There is insufficient seating, but even worse, the drinks are served in paper cups, like some cheap takeaway, which is basically what it is. However, once we made our feelings known, we were told that they do have proper cups, but as there’s no kitchen, they prefer not to tell anyone! I could go on, but I think those reading this will have got the message! We haven’t sailed with RCI since 2012, preferring Celebrity. Back then the difference between them was small, but not now. The gap between them is enormous and it is unlikely that we will ever book another cruise with RCI Read Less
1 Helpful Vote
Sail Date: September 2018
This was my 3rd Royal Caribbean Cruise. Ports were fine. Excursions were over priced and mostly brought us to shop. Too little time for the ruins etc. Food was Mediocre at best. Entertainment was decent. Cabin was good. The ship ... Read More
This was my 3rd Royal Caribbean Cruise. Ports were fine. Excursions were over priced and mostly brought us to shop. Too little time for the ruins etc. Food was Mediocre at best. Entertainment was decent. Cabin was good. The ship didn’t have as much upkeep in all areas as most I’ve been on. Most of the staff were great. The embarkation and disembarkation were very smooth, at one point I lost my C pass card, and it was no problem getting back onboard As long as you have a photo ID, which I had.. I definitely recommend a card holder lanyard. On one of the at sea days, we were on the edge of the storm, which lasted approximately nine hours, and the captain did not address the passengers which I felt he should have to let us know everything was going to be all right. More than half of the ship was sick and they were handing out motion sickness pills and drained the pools. The next day we found out the waves or 10 m which is approximately 32 feet. If you take a Greek Isles cruise, make sure you bring some euro for restrooms and places that don’t except Visa or MasterCard. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose this cruise for the itinerary which was great. We enjoyed having two days in Rome prior to the cruise. We had been there before but were able to do a couple of things that were on our bucket list. We stayed at the Starhotels ... Read More
We chose this cruise for the itinerary which was great. We enjoyed having two days in Rome prior to the cruise. We had been there before but were able to do a couple of things that were on our bucket list. We stayed at the Starhotels Michelangelo which was great. A 5 minute walk to the Vatican and 15 min walk to Vatican Museums. Location was also good to walk to restaurants. We didn't have to take a taxi anywhere. We booked the hotel and transportation through RCCL as well as our air travel and they did a fantastic job! Will book through them again in the future.The ports in Greece were also wonderful. We took a Ship's Excursion for three ports and on our own in Mykonos. Now for the ship. Jewel was kept very clean and maintenance was great. It is definitely showing it's age although it did undergo a renovation 2 years ago. We had a Junior Suite on Deck 10 and it was in good shape with new carpeting and draperies, although it's also time to gut the bathrooms and get rid of some of the old granite and tilework. The only problem with the ship is that it's smaller and it gets very crowded in the common areas, especially the Centrum area where they have music and parties. It's a small space with way to much going on in it most evenings and jam packed with people. And of course, eating areas are pretty much limited to the Windjammer and the MDR. So you know that the buffet is always crowded. We won't go on this class of ship anymore. We'll schedule our next cruise on a larger one. Then there is the smoking issue. We were on Deck 10 and we could actually smell smoke on our balcony drifting up from Deck 5. I know this was a European cruise with many more smokers which we had expected. The smoke from the Casino permeated the Centrum many times. Other than that we had a great cruise and this ship is in better shape than her sister ship, Radiance, which we sailed on two years ago. Read Less
4 Helpful Votes
Sail Date: August 2018
This was our first cruise and we choose RC based on the reviews of suitability for young families. Overall we had a great time but felt that for the cost it wasn't worthwhile and probably won't do a cruise again. Preboarding ... Read More
This was our first cruise and we choose RC based on the reviews of suitability for young families. Overall we had a great time but felt that for the cost it wasn't worthwhile and probably won't do a cruise again. Preboarding the customer service with RC was terrible. The website for booking dining etc was all geared around people who knew how cruises work. As first timers it wasn't clear about the differernt options, and as the phone lines costs 7p per min it wasn't easy to resolve issues. Also, the website couldn;t cope with trying to link 3 bookings (we were a party of 7) together to main a dining reservation for all of us. Onboard staff were very friendly, particularly in the main dining room and kids club. We are English, and the rudeness of other nationalities (particularly American's) in the buffet restaurant was awful. My young children were pushed out of the way by people wanting to get to food with no apologisies. The queues for the outside bar were very long at times with only one person serving. I walked away after waiting too long. I was looking forward to going to the theatre a few times but the show times didn't work around young children (first show time was 9:15pm) and the quality of the shows wasn't what i expected (a poor ventriloquist, only one dance show). I was surprised by the number of smoking areas of the boat (pool bar, an area by the pool and another area I forget). It wasn't pleasant walking through these areas and it felt very odd to have smoking in such a communal area. Maybe American smoking laws are different to the UK? All the destinations on our cruise were easy to get from the port to the main town/beaches, with buses laid on by the port for a small fee (€5-€10). We didn't do any RC excursions as there were so many other options (tourist buses etc) which were alot cheaper. Read Less
Jewel of the Seas Ratings
Category Editor Member
Cabins 3.0 4.3
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.0 3.5
Service 5.0 4.4
Value For Money 3.0 4.0
Rates 4.0 4.2

Find a Jewel of the Seas Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise