Sail Date: January 2018
We selected this Southern Caribbean cruise because of the itinerary - 5 ports in 7 days! We thoroughly enjoyed the entire experience. Loved our balcony cabin and the customer service was excellent. My only gripe is the nickel and diming ... Read More
We selected this Southern Caribbean cruise because of the itinerary - 5 ports in 7 days! We thoroughly enjoyed the entire experience. Loved our balcony cabin and the customer service was excellent. My only gripe is the nickel and diming when it comes to beverages. Neither my husband or I are heavy drinkers, but we like the occasional cappuccino, soda or sparkling water and it seems absurd to have to pay $26 each for these basic beverages. I know this is not unique to Royal Caribbean, but I find it irritating, nonetheless. Other than that, everything was great. I have heard some complain that Jewel is a smaller ship, but it met all of our needs. With the exception of the tiny bathroom, our cabin felt spacious and there were lots of storage areas. Our Cabin attendant also took very good care of us. I do think it would be nice for RC to consider stocking something other than soap in the bathrooms - Shampoo, conditioner, body lotion - these are all standard in most hotel rooms. The food in the main dining room was excellent. Windjammer was average and food wasn't always hot, but we certainly didn't go hungry. The floor in some areas of the Windjammer was slippery - they should either change the tile or wipe it down more regularly. Read Less
8 Helpful Votes
Sail Date: January 2018
Since the recent hurricanes trips from Puerto Rico have become very attractive due to the constant price drops as the line attempts to fill the ship last minutes. It was unfortunate to learn that the beautiful island of Dominica (which the ... Read More
Since the recent hurricanes trips from Puerto Rico have become very attractive due to the constant price drops as the line attempts to fill the ship last minutes. It was unfortunate to learn that the beautiful island of Dominica (which the trip was going to visit originally) was understandably swapped out since the island was decimated by the hurricanes. The ship is in good shape though there are some spots that show its wear. Staff is very friendly and approachable. A huge happy spot on this sailing was the missing constant hard selling you often get on other ships in the fleet. I don't think we ever got hit up once to buy a drink or dinner package while sitting enjoying a meal in Windjammer. Wish this would happen more fleet-wide. Critical lesson learned was with regards to room placement. I'm still shocked RCCL places the most expensive rooms directly under the loudest parts of the ship (Windjammer in this case). Read more about that nightmare below. This is the third time sailing from PR and each time I'm pleasantly surprised with the type of people sailing from here, they're just different, more into having fun than other departure-ports. If you can get a great deal then consider sailings aboard Jewel, it's more relaxing experience than sailings from Florida. Read Less
1 Helpful Vote
Sail Date: January 2018
i took this criuse 4th time. i like it, but something are change. The room services was bad, and now they charge $ for that service. One of the night i went to the Windjammer and the meal was bad. The crew was very good, except ... Read More
i took this criuse 4th time. i like it, but something are change. The room services was bad, and now they charge $ for that service. One of the night i went to the Windjammer and the meal was bad. The crew was very good, except for the supervisor of the Schooner Bar(01-13-2018) he treat us with no respect. The Cabin Steward - Alterno was very good, always the cabin was clean, she made lovely animals with the towels. All we need or ask for, she always she always pleased us. The waitress Ceres came before us with speed, respect, and whenever we needed something she brought it with great kindness. Al the dinners was very good. I think that the shows in the theater can be better., but those who had were good. I send a few clothes to the laundry and was very good. Anyway, I give an 8 to the cruise, the price we paid was excellent. Read Less
Sail Date: January 2018
We arrived in San Juan the day before embarkation and stayed overnight in Old San Juan. I highly recommend arriving a day early because it took 2 hours for baggage claim and after a red eye flight and 12 hour travel schedule the extra 2 ... Read More
We arrived in San Juan the day before embarkation and stayed overnight in Old San Juan. I highly recommend arriving a day early because it took 2 hours for baggage claim and after a red eye flight and 12 hour travel schedule the extra 2 hours at baggage claim were exhausting! Old San Juan is a very charming side of town, with everything in walking distance and the food was excellent! Check in the next day to the cruise was fast and easy, we arrived around 11:30 and didn't even wait 1 minute to check in. Since the rooms are not ready until after 1:00, we hung out on pool chairs in the Solarium which is an adult only section with a bar and retractable glass roof with a/c. Food at Giovanni's and the rest of the ship was wonderful. We also ate at the Chef's table which I can highly recommend. The staff on our cruise were outstanding! Everyone was friendly, helpful, polite and anticipated our needs before we expressed them. This is my 2nd RC cruise and hands down, the staff on RC was much more accommodating than Carnival or Norwegian. Not to miss shore excursions are shopping in St. Maarten and experience as many beaches as possible because they are truly stunning! In St. Criox we did the Pelican Resort. The beach is beautiful but the resort is really outdated, the drinks were awful but the lunch was excellent. Must do is the Barbados Hop Island style, super fun and relaxing and great beaches. We didn't take advantage enough of seeing all the beaches and can't wait to go back to see what we missed plus different islands. Wrapping up our trip, we did the fort tours on the last day and airport drop off. This was a great value and experience. The Fort is amazing and I'm so glad we didn't miss seeing it. Read Less
Sail Date: January 2018
We chose this cruise because of the opportunity to visit 5 islands, in port from 8-5 each day and the variety of excursions offered at each port. Royal does a great job with entertainment and activities and the food is delish. Their ... Read More
We chose this cruise because of the opportunity to visit 5 islands, in port from 8-5 each day and the variety of excursions offered at each port. Royal does a great job with entertainment and activities and the food is delish. Their ships are clean and the staff are always friendly, courteous and knowledgeable. From the moment we stepped on the ship we felt comfortable with the staff and their willingness to make our experience exceptional! They were smiling, greeted us with eye contact and were always ready to assist us. Our room was clean and kept clean daily. Fresh towels each day and turn down service nightly with cute towel animals. Cannot say enough about how Royal staff performed in their jobs to make our experience just perfect. If you are planning your next cruise vacation and cannot decide on the cruise line, I would highly recommend Royal to you over others. They go the extra mile to make this a vacation to remember!!! Read Less
1 Helpful Vote
Sail Date: January 2018
I choose the Jewell because of good recommendations written about the service and food. They were right. Good food in Windjammer and in restaurant. The room care was good and the ammability of Isabelle to me and my wife superb. Had and ... Read More
I choose the Jewell because of good recommendations written about the service and food. They were right. Good food in Windjammer and in restaurant. The room care was good and the ammability of Isabelle to me and my wife superb. Had and small problem after buying drinks by the pool, but was solve in no time. The attention at Windjammer is very good. At the restaurant sometimes they don't ask if we wanted something to drink or not. In general, the service is fast and the food good. Have problems to use the balcon... It was raining time and the water flowing from other balcons in my deck finished in balcon 1140. Not all the water wnet down the sewer in there, so we were not able to use the balcon as we wish. Next time I may register for an Oceanview cabin instead or for a balcon cabin in other deck. Read Less
Sail Date: December 2017
The ship has a fabulous itinerary the islands are fantastic! We had my time dining and had Katherine as our server and she was so fantastic we booked the table for the remainder of the cruise. The food is good but some nights it's ... Read More
The ship has a fabulous itinerary the islands are fantastic! We had my time dining and had Katherine as our server and she was so fantastic we booked the table for the remainder of the cruise. The food is good but some nights it's average- nothing to write home about. However Katherine made up for it. The cabin was supposed to be a quad however it was more of a double or triple wouldn't consider it a quad. It was worn; the couch and mattress are in dire need of a refurb. Our room was clean and no issue there. Our major concern was with guest services- we had an issue with our flight- the whole trip was booked through Royal Caribbean including the air. We voiced our concerns to a male in guest services- which he seemed to think was amusing as he had a smirk on his face- needless to say we were not impressed- he told us to come back tomorrow to see if anything would be done. We went back 3 more times and finally had enough and spoke to his manager who finally gave us some compensation for all we went through! It shouldn't have taken all that to rectify the situation. Read Less
Sail Date: December 2017
My husband and I booked this New Year's Eve cruise for my 40th birthday. This was our first cruise. I booked with Royal because my parents have gone with them many times and are always happy with their trips. The ship was beautiful, ... Read More
My husband and I booked this New Year's Eve cruise for my 40th birthday. This was our first cruise. I booked with Royal because my parents have gone with them many times and are always happy with their trips. The ship was beautiful, very clean and in excellent condition. The crew was constantly cleaning and were constantly seen cleaning railings and disinfecting which is so important during flu season. We has a balcony room which was pretty small, but ok for just the two of us. I could not imagine putting anyone else in there with us though. The balcony was beautiful. We were on the 7th floor. Next time I would go a little higher because the life boats were below and blocked a little bit of our view. Our room was always clean and we had plenty of towels. The maid was constantly at our door trying to get in there which was a little bit annoying, but she was just doing her job. Puerto Rico and St. Thomas are still showing the effects of the hurricanes. Tons of buildings still demolished. We were the only ship in St. Thomas and the island was totally dead. No street lights on the roads, not many people, etc. They seemed to be suffering pretty bad over there still. The locals who got on the ship in Puerto Rico were a little loud and rowdy. Cruise line really seemed to cater to them. Salsa bands every night. Announcements in the dining room were first in Spanish and then in English which was pretty annoying for an American owned ship. All in all I didn't have that much of a problem with it, but a lot of other people were really complaining about it. All of our excursions were great. Sting Ray City in Antigua was amazing. I would recommend it to anyone. My only complaint was that it wasn't long enough. I could have stayed there all day. The food in the Windjammer Cafe was pretty terrible. It was the same thing everyday and very poor quality food. Burgers, hot dogs and pizza that was so terrible I couldn't even stomach it. Frozen pizza seemed gourmet after tasting this. It left some sort of film on your mouth. Fake cheese i'm guessing. The bread and doughnuts were frozen and thawed before meals. Everything was cold. Towards the end of the cruise it seemed like they were maybe running out of stuff and the selection got even worse. The food in the dining room was superior by far, but still not anything to write home about. It was average at the most. I really enjoyed this trip but I couldn't help but feel nickled and dimed for every little thing. We ended up spending a small fortune on this trip for the just the two of us. I could have gone to Hawaii for a week for what we ended up spending on this trip. Paying for room service, internet, taxi's, excursions, pictures, drinks including pop, laundry to iron on formal night because they don't provide irons in the room, etc, etc. It was just always something that ended up adding up in the end. Overall we really enjoyed ourselves and got away from some of the worst weather in the history of the northeast. We met some great people. It wasn't the best trip I've ever been on though and that's kind of disappointing. I had really high expectations. Read Less
1 Helpful Vote
Sail Date: December 2017
We've sailed Carnival and Disney before, but this was our first trip with Royal Caribbean. To be honest, I was somewhat disappointed. While our port itinerary and island experiences were fantastic, I was less than impressed with some ... Read More
We've sailed Carnival and Disney before, but this was our first trip with Royal Caribbean. To be honest, I was somewhat disappointed. While our port itinerary and island experiences were fantastic, I was less than impressed with some aspects of our cruise. My main complaint, which I wanted to warn others about, was our cabin #7587. It's an inside cabin located above the casino. Our room was pretty much directly above the speaker system, so we heard a crew member shouting from 9 p.m. to 12 a.m. every night as she ran the slot tournaments. That said, the actual layout and decor of our cabin was good, and our cabin steward was wonderful. Complaints were made re: the noise, security looked into it, but nothing changed re: volume, and apparently we couldn't be moved because the ship was full. Some other cons: - The ship really didn't have a lot of activities on board, and played the same movies over and over. Normally we have trouble deciding which activity we want to do...this time we often found nothing appealing. We attended two comedy shows (the first mediocre) and a magic show (unimpressive). - Also, while some of the food (lunch buffet, dinner at Tides) were good, the breakfast was subpar and I wish the ship had some additional restaurants for quick dining/snack options during the day. There is a spot in the Solarium where you can get snacks most hours of the day, but sadly the pizza was horrible...how can you screw up pizza?! We did pay for room service once ($7.95 service charge! it's always been free on other cruise lines we've been on) but the food was mediocre. - Some areas of the ship were quite nice, while others (ie- faded/flimsy pillows on chairs in outdoor dining area, ripped seating in Windjammer cafe) were showing their age. Also was not a fan of the artwork and sculptures on board. I had expected this cruise to exceed our experiences on Carnival, and sadly in many ways it did not. Read Less
Jewel of the Seas Ratings
Category Editor Member
Cabins 3.0 4.3
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.0 3.5
Service 5.0 4.4
Value For Money 3.0 4.0
Rates 4.0 4.2

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