1,684 Royal Caribbean Jewel of the Seas Cruise Reviews

My daughter (35 y.o.), my granddaughter (13 y.o.) and I (66 y.o.) took a cruise to the Greek Islands; we started and ended the cruise in the port outside of Rome (July 16 -23, 2019). We shared a Junior Suite, #1584, on deck 10. Our ... Read More
My daughter (35 y.o.), my granddaughter (13 y.o.) and I (66 y.o.) took a cruise to the Greek Islands; we started and ended the cruise in the port outside of Rome (July 16 -23, 2019). We shared a Junior Suite, #1584, on deck 10. Our stateroom was clean and nicely appointed, had been updated. The whole ship was clean and must have been updated recently. The cabin attendant split the bed into twin beds. The couch pulled out into a bed which became basically a mattress on the floor for my granddaughter. The attendant never took up the mattress (to make a couch again) the whole trip...but he probably would have if I had requested it. The only odd thing about the cabin was daily/nightly noises overhead which varied in intensity and sounded anywhere in the range of a herd of kittens running to a plane landing! The buffet (deck 11) was above us, but still the noises were annoying. There was plenty of storage in the cabin for three females for 7 days. Dining was great; no complaints. We usually ate in the deck 5 Dining room. EXCURSIONS: My daughter and granddaughter enjoyed the Perivolos Beach on Santorini. I chose to avoid more sun, but was very disappointed with the excursion to Pyrgos Village with Mezes and Wine Tour. The guide was distant, there was no "tour" of the winery, and the mezes were very meager...avoid this excursion! And "Ulysses" from Royal Caribbean who was in charge of shopping was definitely working for the more expensive jewelry shops at each port. We discovered more moderately priced items at shops at each port. And be aware that if one gets their time to "Explore Athens and Ancient Acropolis" to the afternoon that it is very HOT and there is no time to shop in Athens (Piraeus). All things considered, I would recommend Jewel of the Seas as a very good ship. The itinerary to the Greek Islands however is somewhat lacking in excitement. Read Less
Sail Date June 2019
I think the captain said it best - he likes this class of ships best - the ship has the same propulsion as the largest ships with a smaller ship size. Thus making it the Maserati of the Sea. In February we took a larger ship and the ... Read More
I think the captain said it best - he likes this class of ships best - the ship has the same propulsion as the largest ships with a smaller ship size. Thus making it the Maserati of the Sea. In February we took a larger ship and the lines for food and challenge of finding pool seating made for a bad experience. There were still the typical chair saving people on board which never works out well but overall we found the ship experience a good one. We have been loyal Royal Caribbean travelers for some time now - about 6 cruises under our belts but I have to say this time we did experience some things which I think is a indicator of Royals future. I have noticed more and more retail shopping on board - buy purses, watches, paintings and constant sales pitches for fine dining even future cruises. However I find it interesting that when you try to talk to them about buying future travel excursions or upgrades on the next cruise they won't talk to you! Usually My Time Dining has worked out well for us. This time not so good. I think they sat us in the regular dining room because as we sat and ate our dessert the waiters were swarming all around us trying to swap out the dining room for the next seating. We felt very rushed and responsible for them not being able to complete their swap. It wasn't what we have experienced in the past. The next night they moved us to a better location, still on the same deck. The waiter assured us there would be no rush, he did a nice job of handling our requests and was very friendly. He asked us if we wanted to come back there and brought over the grumpy head waiter who said he would have to check. Never saw that waiter nor table ever again. In fact they too were having to turn over the dining room so we still felt rushed but the waiter stood with us and assured us we were ok. On our fourth night (we skipped the third due to these issues) we got a table on the My Time Dining floor and it was better but it should not of taken four days to do this. In Santonini they tendered us to shore. What a cluster! This was probably one of the most unorganized things I have seen on a Royal ship. Imagine the lines you see at the airport when waiting to board the plane. Same here. People very confused, people all jamming into small ship hallways to "be the first one off" - even though they had given out tender assignments at 7am that morning. The staff seems very confused and frustrated with the whole process. I just find the ignorance of people to each other irritating. People all thinking they should go first are clogging up the entrance area - no one paying attention to the rules being said via loudspeaker and just an overall rush. Thank God this wasn't some kind of emergency - I could see people just running each other over to be first. Royal needed security to get into these hallways and limit those near the steps to those who had tickets to be in the area. We had boarding tickets for tender 3 and watched these women with tickets for tender 18 trying to get their way in. There is just no way they should of even been in the area. The return to the ship from Santorini was just as complicated. The safest way down the cliff was the gondolas. There was a line throughout the town just waiting to get down. As the minutes clicked off until the ship left, the line never seemed to get shorter. The ONLY saving grace to this whole process was that an officer from the ship was sent up there to yell out to people "don't worry we are not going to leave you". Just a very poor start to our week tour and something we had in our heads each time we got ready to leave the ship on the next days tour. Overall I felt the smaller ship was much less crowded. We had nice seating for breakfast and lunch. I got into it with one woman about her saving multiple seats for her friends, even while she sat and looked at a sign which said no seat reserving. The ignorance is just rampant on cruise ships as everyone feels they are immune to the rules and respect for other passengers. That only seems to increase as you add more and more people to a ship. We now will look for smaller cruise lines where there isn't as much of this type of attitude and hopefully enjoy other passengers along the way. We like Royal but I really am seeing a change in their approach to cruising - it's all about making more money vs. the Royality of being a cruise passenger. Read Less
Sail Date June 2019
We combined this cruise with return visit to Rome making a nice extra break in early summer. Civitavecchia port let us down as there were not enough shuttle buses to Jewel for independent travellers. In the late morning queues were huge ... Read More
We combined this cruise with return visit to Rome making a nice extra break in early summer. Civitavecchia port let us down as there were not enough shuttle buses to Jewel for independent travellers. In the late morning queues were huge and we waited two hours. Once on board we felt welcome. We had paid for The Key and the delay meant we missed a special lunch in Chops but they willingly substituted a dinner that evening. Jewel is not the latest ship with all the bells and whistles but we like the space and the extra nooks and quiet areas to sit and watch the world go by. This was perhaps the most cosmopolitan cruise we have been on with Europeans from Russia to Portugal plus Brits. North Americans and Antipodeans of all age groups. It never felt very busy other than on the Dress to Impress night in the MyTime dining room which was very quiet at 7:30 and rammed at 8:30. As a four night cruise we did not expect a full formal night and there was no Captains Reception but a good number of people made an effort. The live music around the ship was a good standard but with no sea days there was no opportunity for much enrichment. The Coral Theatre shows were as expected or better with a company production "Broadway to West End" and a magician as good entertainment and Tango Buenos Aires and a four man heavy rock combo (Our Lady Valentine) being exceptional. Wait staff were usually very attentive but some did request good reviews which was not appropriate. Drinks are expensive on American ships but cocktails were well made with a daily special at $8 (+ service charge) All ports were pleasing. Ajaccio is a very small port town easy to explore on foot. From Marseille we had planned to go to Aix en Provence on a ship's excursion but that was cancelled. We decided to stay in Marseille Old Town and were glad we did. In fact we would like to go back and spend a few days there. In recednt years a lot of money has been spent improving the tourist areas, Villefranche (For Nice) was tendered and with a choppy sea this was slow. Our ship's tender broke down and we bobbed up and down for half an hour. We cut short our stay as we anticipated delays getting back and had no problems ourselves but others were very late back on board. We would be very happy to go back with Jewel for the right itinerary. Read Less
Sail Date June 2019
I wanted to go to the Greek Islands, specifically Santorini and Rhodes, I did a 18 day cruise on RC Radiance of the Seas the year before and although it was old, the food and entertainment were good. On Jewel of the Seas, there were no ... Read More
I wanted to go to the Greek Islands, specifically Santorini and Rhodes, I did a 18 day cruise on RC Radiance of the Seas the year before and although it was old, the food and entertainment were good. On Jewel of the Seas, there were no dance lessons, the food was way below standard for a cruise ship and the staff and cabins left a lot to be desired. Even the Americans on board were complaining about the food and staff. The cover band was amazing though, really enjoyed the main band in the Atrium, a couple of the shows were also very entertaining. The fruit was all very poor quality and not even ripe, the desserts at the buffet were just mainly baked cakes, that everyone had to cut themselves and left them looking very unappetising, they were crumbled all over the plate. The cakes seemed to be the same most nights, no cheesecake or other alternatives. The service in the dining room was so slow that we opted to go to the buffet most nights, this is a first for me as I always enjoy dining in the Dining Rooms. This is the first time in my many cruises that I have not tipped the waiter and his attendant. I did speak to a couple of the officers, but they seemed less than interested in anything I had to say. If you want to do a cruise anywhere, I would suggest you give the Jewel of the Seas a wide Berth.2 weeks earlier, I did a MSC Cruise on the Bellissima for half the price and thoroughly enjoyed it. Looking forward to going back on the Bellissima in the near future. Read Less
Sail Date May 2019
We chose this cruise as a family vacation, with daughters and their families. The days in ports were very good and only 2 days at sea, fit our agenda perfectly. We like sightseeing and are not beach folks. Dining options met all our needs. ... Read More
We chose this cruise as a family vacation, with daughters and their families. The days in ports were very good and only 2 days at sea, fit our agenda perfectly. We like sightseeing and are not beach folks. Dining options met all our needs. Entertainment and activities on sea days were plentiful. All the crew members were “at our service” and were happy. The session with the ships captain was very nice and telling about why the crew was very happy. The Schooner bar was a comfortable place to meet before dinner. The Diamond Club is a nice place away from the crowds with a good view of the ship and surrounding areas when in ports. The Vortex could have been open more hours, even if just serving light refreshments. It’s a nice but unused space during the day. The movies on deck were great, as were the poolside activities. We would definitely go again! Read Less
Sail Date May 2019
Overall we had a great vacation. The ship appeared to be in great shape and had a wonderful crew that was very friendly and attentive. Food was a hit and miss on certain days in the main dining room, however the windjammer was a pleasant ... Read More
Overall we had a great vacation. The ship appeared to be in great shape and had a wonderful crew that was very friendly and attentive. Food was a hit and miss on certain days in the main dining room, however the windjammer was a pleasant surprise. We didn't go to all the shows, but made sure to see the magician multiple times. He performed a lot of older tricks, but his stage presence was great. We chose this ship for the destinations and majority of the ports did not disappoint. The kids had a fantastic time learning about the history and seeing the different sites, but probably loved the beach day in Mykonos more than any other day. Excursions Rome - Colosseum Tour with Arena Floor with The Roman Guy, a lot of walking but get a great overview of the Roman Forum and Colosseum Sicily - Taormina and Blue Grotto (through Royal Caribbean) Nice old city with a fantastic snack of Granita and Brioche. Blue Grotto was a bit disappointing, but the boat ride was great to see the coast line Malta - Walked the city and went to the upper Barrakka Gardens, good view of the port Mykonos - Walked to Agios Stefanos beach and rented a couple loungers Santorini - Tour with Santorini exports, drove around the island and visited a nice little vineyard Athens - Private tour with My Athens Tour, was able to see a lot of the city including Acropolis and also the changing of the guards Naples - Capri, Sorrento, Pompeii (through Royal Caribbean) This was a nice tour, but very disorganized. Only had about 1 hour for Pompeii which was a bit disappointing. Rome - Vatican tour with Walks of Italy. Long day, but great to see all the works of art inside the Vatican Read Less
Sail Date May 2019
My friend chose the cruise, and I joined her when her cabin mate cancelled. The crew seemed happy even though they work really, really hard. Our servers were attentive, friendly and very focused on making us happy with our food. Chris, ... Read More
My friend chose the cruise, and I joined her when her cabin mate cancelled. The crew seemed happy even though they work really, really hard. Our servers were attentive, friendly and very focused on making us happy with our food. Chris, our cabin steward brought me distilled water and an extension cord for my CPAP machine, and tried everything possible to help me make it work, since it was missing a gasket in the reservoir. The food was up and down, with the apple pie being star of the show and the best prime rib I've had in ages. I tried the special meal of whole lobster one night, which was good but not delicious, and not worth the extra charge. As for the shore excursions, I wasn't up for so much walking, but it was good for me to do some of it. The storage in our cabin was great, and there was enough room for everything we brought. The string quartet/comedy group was absolutely one of the best I've seen anywhere. Read Less
Sail Date May 2019
The service on the ship was fabulous! We were traveling with another couple and had a great time. We chose this ship because of the itinerary. And it did not disappoint!! I almost wish there had been one more day at sea so we could have ... Read More
The service on the ship was fabulous! We were traveling with another couple and had a great time. We chose this ship because of the itinerary. And it did not disappoint!! I almost wish there had been one more day at sea so we could have had more time to enjoy the ship. We had a balcony and our cabin was very comfortable. The food was average. There is a nice selection and my favorite restaurants were the Steak House and Japanese Cuisine. We participated in the Chef's Dining Table and it was just OK. I think the most fun was we had at the dance parties that they had almost every night. They were a riot!! The entertainment was ok. There was a good mix but some of the acts weren't great. There is a lot to do on the ship so it's easy to find something you like. All in all we had a great time and definitely enjoyed our time on the Jewel! Read Less
Sail Date May 2019
We chose this cruise because of the ports that were being visited and also we had never sailed with royal carribean before. The ship itself is quite tired in a lot of places and in need of re-fit. On the plus side quite small so easy to ... Read More
We chose this cruise because of the ports that were being visited and also we had never sailed with royal carribean before. The ship itself is quite tired in a lot of places and in need of re-fit. On the plus side quite small so easy to get around great feel a lot going on in the evenings and day the orchestra were excellent as were most of the shows. A very varied mix of people from many different countries which we enjoyed. Food was also on the whole very good and waiters excellent as were all the staff we encountered. We had cabin 3612 ocean view and have to say avoid if can. The smallest cabin we have had which would have been okay but very tired looking smelled a bit musty. Window was very rusty and furniture scraped and marked. I also found makeup from person before under bed when went to put cases underneath. Bathroom was decent and shower good. We found it fairly quiet too and near to lifts and convenient for restaurants and getting on and off at docks etc in its favour. However we soon found a smell of which I can only describe as when you clean a bath pipe out at home outside our main door and also inside the door and when opened wardrobe where clothes where stank on occasions. Sometimes was not there but most times was. We did tell main reception and they did try and sort think was coming from waste pipes next to room and also door opposite room for staff clearing cutlery from rooms etc. But only was better for a day or so the. Came back occasionally again. To be fair they have given us 20 % off next cruise with them to the value of this cruise but would rather have had money back or been moved rooms but that was not possible as ship full. I would not choose this room again or any near it. The cruise itself was great ports fantastic and staff very friendly and a good vibe on the ship. Read Less
Sail Date May 2019
Although we'd been looking to sail on Holland America after a good experience with our last cruise, we chose this cruise with Royal Caribbean because the itinerary was exactly what we were looking for: ports in Italy and Greece. ... Read More
Although we'd been looking to sail on Holland America after a good experience with our last cruise, we chose this cruise with Royal Caribbean because the itinerary was exactly what we were looking for: ports in Italy and Greece. We bookended our trip with several nights in Rome, staying at an outstanding, hidden gem of a boutique hotel, The Inn at the Roman Forum. Our hotel secured transport for us from the hotel to the port in Civitavecchia. We booked a Grand Suite on the ship, so had priority boarding. Both embarkation and disembarkation were a breeze, handled very efficiently, as was the security muster. There was a broader age range of passengers on this cruise than on our last cruise, which we enjoyed. Our suite, 1048, was very spacious and comfortable. The bed was comfortable, but the pillows weren't. They provided 6 (!) king size pillows, but they were all the same: too thick and firm. The food was acceptable, but nothing special. Most of it fell under my brother-in-law's description of cruise ship food: "abundantly adequate." Our steak at Chops Grill was quite good, though. Entertainment was uneven. They had one good headliner from the UK who put on a very good performance, singing Frank Sinatra songs and the like, and he actually got a standing ovation! (Think people were just grateful for a good quality entertainer!) The highlights of the cruise were the quality of the service and the shore excursions. All across the board, the crew was friendly, helpful, and eager to be of service. Rosen, our cabin steward, always greeted us cheerfully and was very efficient and helpful. Zo and Meng, our waiters in the Main Dining Room, were attentive, quick and efficient, and made sure we had whatever we needed. Aline, our concierge, answered our questions patiently, and was a great resource. We were impressed with all our shore excursions, which were very efficiently and effectively organized. One stood out: the Athens and Cape Sounion with Lunch tour. It was long but thorough, our guide was extremely knowledgeable and professional, we had ample free time, and saw the Parthenon before the crowds arrived. A nice surprise: the buffet lunch at the Intercontinental was exceptional! We would highly recommend this excursion. While we were disappointed at not getting to see Santorini due to weather issues, overall we were pleased with the cruise and would consider sailing with Royal Caribbean again in the future if there's an itinerary that looks appealing. Read Less
Sail Date May 2019
Jewel of the Seas - Royal Caribbean What a wonderful ship she is. We had a great mid ship balcony cabin # 9616. A cabin steward that was perfect. Food was great entertainment was good. We went to 2 shows and they were better than expected. ... Read More
Jewel of the Seas - Royal Caribbean What a wonderful ship she is. We had a great mid ship balcony cabin # 9616. A cabin steward that was perfect. Food was great entertainment was good. We went to 2 shows and they were better than expected. They had music on the ship strings in the main area everyday so you could just listen and relax before and after dinner. We enjoyed this. There was also a band and singer some times. Piano bar and more. We did not go to any bars because we were too tired every night after the islands each day. She is a smaller ship with only a few shops. We only ate in the main dining room or Windjammer. We made an our time reservation for two 3 months ahead of time and when we got there we were at a table for 8 but they fixed it that day and everything was great. Our waiters were the best and we got to know each other quickly. - Wednesday April 24th – This was a day of rest on the ship. We ate and napped and ate again. There was a chocolate night in the windjammer one night so ask or you will miss it. They have wonderful tasty meals and great desserts. One night in the dining room they serve an individual size cake for the 50th anniversary of the cruise line so don’t miss that either. Very good. Public areas were full but not crazy busy ever. Elevators were prompt for the most part. Leaving the ship never seemed too crowded either. - Thursday April 25th- The Island of Crete was one of our favorites. We docked at Chania Souda. It was like old world with technology. Felt safe here. We hired a driver to take us out for the day about 5 hours. Lefteris Nikiforakis is the owner and was our Taxi driver and he was amazing. We went to see many things and experience things on this beautiful island. There were mountains here in which there was still snow visable on the top. Many flowers blooming here. Just beautiful. The things we went to see include Market Building at the Venetian Port, Lighthouse & Turkish Mask, Apera which is a 3500 Yr old Minoan town euro 2.5 to get in, drove through the Country side: Stilos, Neo, Choria Armeni, Kalives, Vamos. We tasted the local foods and drink like yogurt, honey olive oils and more. Crete was my favorite island. - Friday April 26th - Mykonos was our next stop and a nice port to walk around and see the sights, had lunch and people watch. Felt very safe here. We walked to find the windmills and chose to eat at a water front café. We did a tour from the ship for half the day to Delos which was incredible. The tour group was a large size as most of them are but if you stay close to the tour guide you will see and hear everything. We did have a head set which helped too. This is a 2500 BC Sanctuary with an Amphitheater, was the birth place of mythological Apollo and his sister and so much more. Take a guided tour here to learn all the stories. The spring time was beautiful weather a flowers blooming everywhere we went. Saturday April 27th – Rhodes was our next island. We hired a private tour for here and had a great experience. Nicholas was our driver/tour guide. Rhodesprivatetours.com He picked us up promptly from the pickup area dockside outside the ship in a Mercedes with our name on a card and drove us to many wonderful places. He explained everything and could answer any questions we had. You pay at the end of the tour. We started at 8:00 AM. We saw the most important monuments of the Medieval City (World Heritage Site) for pictures. He dropped us off here at the end of the tour for shopping and sightseeing of the village. Short walk to the ship from here. The drive continued out of the Medieval City to the “New Town” The Historical Buildings and the Old Harbor, where according to the tradition, the Colossus of Rhodes once stood - One of the seven wonders of the ancient world. (Stop Visit Pictures). The North point of the Island where the Mediterranean and the Aegean Sea meet (Stop Pictures) . Monte Smith - Acropolis of Rhodes, Panoramic view of the City, also the Temple of Apollo, the Greek Stadium, and the Ancient Theater - with the car, no climb (Stop Visit Pictures). The drive continues south-east 50 kilometers / 32 miles to Lindos . On the way you visit the Anthony Quinn Bay – Which takes its name from the famous Hollywood actor, who owns a large property in this area. Since filming the Guns of Navarone in Rhodes Island - scenic (Stop Visit Pictures) and walked down to the waters edge. On the way to Lindos, we stopped at a pottery workshop where the traditional pottery of Rhodes is made. You can see the wonderful pieces of art, and watch the potter working at his wheel. You can even learn the mystery of the Pythagorean cup. We bought two. One mile before Lindos our Tour/Driver parked the car at a vantage point for a panoramic picture of the Acropolis, the village, and the port of Lindos (Stop Pictures). Then he drives us down to the Saint Paul's bay, incredible wild beauty - "Guns of Navarone" Movie (Stop Visit Pictures) He drives you to the main square of Lindos village, so you can: walk the alleys of Lindos which cost 12 euros and climb up the Acropolis or ride the donkeys which we did not (Stop Visit Pictures) Tourist-buses don’t drive down to the main square. /Driver will meet you at the main square of Lindos for the return trip. On the way back the last 14km / 8 miles he drives through the coast road of Faliraki marvelous beach and Kallithea Spa. Back to Rhodes Old City for independent browsing, or to the ship. The Medieval City (Old City) is a 10 min walk from the cruise port. You could extend the day and go out to lunch. We should have done this and enjoyed a local lunch with our guide. This was an amazing tour and will go back to this beautiful island someday. Our tour guide was the best. Of course we had some gelato too. - Sunday April 28th – Santorini had the picture perfect views of white and blue buildings and a beautiful harbor. We did a ship tour from here because it was Greek Easter and many things were closed. The tour was called “Island of Santorini and Oil Village tour” It took us from Oia to a Local winery to taste wine with a beautiful view of the Sea, to Fira for free time where we had a quick lunch and bought some souvenirs & took pictures. Had some gelato. Have some change if you want to use a bathroom here , then back to Athinios port where there was nothing but the boats to take you back to the ship. There were other tenders that went to Fira where you can take the donkeys up or ride the cable car. This would have been fun but we didn’t know about it. Monday April 29th – Athens. We used Michael's Amazing Tours and had an amazing 8 hour tour. The history here is incredible and not to be missed. Our driver Sotos had all the tickets we needed ahead of time so we just entered each site without much of a wait. We went to the Acropolis museum, The Acropolis , Temple of Zeus, site of the Olympic stadium, changing of the guard , Ancient agora and many more places. We were at each place before the tour groups and had a day with not many lines. We had a traditional Greek meal at a local restaurant. Food was great and the gelato. Our driver Sotos even stopped so I could pick up a few souvenirs before we got back on the ship. Michael the owner met up with us twice that day which was a nice surprise. They took great care of us on this day. Sotos was knowledgeable and informed us about all the sights but he couldn’t accompany us through them. This was the best day. Tuesday April 30th – Was a cruising day and we just relaxed and ate. Wednesday May 1st - We spent the day in Naples and did a self-guided tour. We walked past the Castel Nuovo and Our first stop was for Pastry Sfogliatella at the grand Café Gambrinus is 20 minute walk from ship. We followed our phone GPS during this day and had a few problems but figured it out. We walked to the train station to go up the mountain to where we walked to our destinations. They were right next to each other. First we walked to Castel Sant’ Elmo which is a medieval Fortress. The entrance was not well marked. The ticket widow is on the right but the entrance is to the left. Beautiful views of Naples from here as you walk up into this old castle. Then we walked to the right leaving the Castle and went to see Museo e la Certosa di San Martino. This was formally a monastery and now a museum. Has a beautiful church and many rooms to walk through. Then we walked back down to town and found a Pizza place. We then had gelato. This was a holiday and many places were closed but many were open too. If this was our first time in Naples we would have gone to Pompeii but we have been there before. – Thursday May 2nd – We are back in Rome after our 9 day cruise and prearranged a driver through CivitavecchiaPort.org to drive us to the hotel with pick up at 8AM. We used the same service to take us from our hotel to the airport. He was cautious and profession Read Less
Sail Date April 2019
I chose this cruise because of the itinerary. The islands we visited were beautiful and the weather was fantastic even in April. We booked a Royal Caribbean Excursion for each port of call and everyone of them was well organised and very ... Read More
I chose this cruise because of the itinerary. The islands we visited were beautiful and the weather was fantastic even in April. We booked a Royal Caribbean Excursion for each port of call and everyone of them was well organised and very interesting. Embarkation was a breeze. We checked in online a few weeks before and from the time we arrived at the port we were given all the details of our drinks and internet packages and were on the ship within five minutes. Excellent organisation on Royal Caribbean's part. Sadly, our first impression of the ship is that it's looking very tired. The carpets are in very poor condition and the fixtures, fittings, bars, seating (pretty much everything) throughout the ship are very worn and in desperate need of replacing and refurbishment. All the public areas in the ship were pretty clean though and we always saw housekeeping staff working hard. The food was excellent everywhere we ate. We ate in the main dining room for most of our evening meals and the food was always hot, tasty and fresh. The buffet was extremely good and had excellent variety, even at breakfast. We ate in all three specialty dining venues and all were excellent except for Giovanni's which was just average. The entertainment was hit and miss. Most of the headliner shows were very average and, frankly, a bit old-fashioned compared to most other ships I've been on. The live bands who played in the bars/venues around the ship were rotated nightly so there was good variety. We didn't partake in many of the activities onboard but they looked just like your average cruise bingo/art auctions/trivia etc. Nothing much to write home about. The service is where this ship shines. All the bar staff and waiters are excellent. We had a good laugh with a few of the buffet servers and the bar staff were extremely attentive. They always did their best to fulfill any special requests and were friendly, funny and obviously enjoyed their jobs. I would not sail on this ship again unless it underwent a huge refurbishment. I will, however, sail with Royal Caribbean again due to the positive experience we had with the service on this ship. Read Less
Sail Date April 2019
This cruise began in Rome and went to various Greek Islands, then back to Italy at Naples and then concluded at Rome. It was nine days, two of which were sea days. We booked excursions at each port and prior to the cruise, we spent a week ... Read More
This cruise began in Rome and went to various Greek Islands, then back to Italy at Naples and then concluded at Rome. It was nine days, two of which were sea days. We booked excursions at each port and prior to the cruise, we spent a week in Rome. Greece was in ruins. Well, actually, there were a lot of other things, too. We thought the best two ports were Crete and Rhodes from a history standpoint and really enjoyed those. Santorini was also great. Athens is just another big city with a few interesting thing, but it is still very important historically and was worth the trip. Accessibility was an issue at times. Walking was, at times, rigorous so be careful of the excursions you book. The ship was clean and well maintained as was our cabin. We did, however, pay an additional amount to have a balcony cabin on Deck 9 on the very stern of the ship. Every morning, it was covered with soot from the engines, but the steward wiped it down on his clean-up of the cabin. It wasn't really a problem, just something to be aware of if you book those cabins in back. They were worth it for the view and additional balcony space, though. Food in the main dining room was disappointing. It seems that it has lost a lot of quality and it is not much different from the Windjammer. The advantage to the dining room though, is that you get table service and the very nature of the dining experience limits quantity. We had no beef that was done properly. We would have gone to Chops, but frankly, if they can't get prime rib right in the main dining room, they probably won't when you pay an additional 40 bucks for it. This is the first cruise we've taken (out of about a total of 10) where most of our meals were at the buffet, solely due to the lack of quality in the dining room. Overall, Jewel of the Seas is a good ship and we'd do this same cruise again and we recommend it to others, just be wary of the food quality and all of the walking on cobblestones. Read Less
Sail Date April 2019
Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ... Read More
Great deal on cruise and 4 new ports for us. Avoid this ship if you are a avid cruiser. Ship was NOT only rundown, but was VERY filthy, found a OLD plate of food under the bed, mattress was old, stateroom was dirty, no lotion in bathroom,, ran out of TISSUE with two days left in cruise, NO limes for a gin/tonic, no p-nuts for bars snacks in bar, no fresh fruit last two days,, windows were all filthy, had to clean our stateroom sliding door myself, teak balcony molding had not been varnished in a long, long time. Smell of smoke evident, card room was a disaster and also worked a part of the dining room? All the windows in the commons areas were filthy and were NOT cleaned for 12 days. We have over 30 cruises, this ship was the WORST ever. Music was terrible unless you like head banging stuff, very noisy ship with few areas to sit, enjoy a drink and converse with friends. This was our 11th and final cruise on this line, as A Diamond club member we saw VERY little loyalty shown by the Cruise company for 11 cruises, torn towels, a disembarkation BREAKFAST that consisted of COLD food items, not exactly the way you want your loyal cruisers to remember you. If was evident that little attention has been given to this ship and its cleanliness. Food was average at best, very uninspiring, only ship we have EVER sailed that charged you IF you wanted LOBSTER in the dining room, what's that all about? Italian specialty restaurant was terrible, Read Less
Sail Date April 2019
We chose the itinerary - not the ship. The 11 night Greece and Croatia cruise leaving from Rome had all the places we wanted to visit, and this itinerary was only happening once! This was our fourth cruise, and 2nd time on Royal ... Read More
We chose the itinerary - not the ship. The 11 night Greece and Croatia cruise leaving from Rome had all the places we wanted to visit, and this itinerary was only happening once! This was our fourth cruise, and 2nd time on Royal Carribean. We didn't get the WOW! experience we were expecting... Firstly, the staff was very good and very attentive to details! Excellent staff everywhere. We had booked My Time Dining, but not always at the same time. The first night, they gave us the table right in the entrance of the dining room. We thought that we'd get another table the next evening so we didn't ask for a change, but we got the same table the next evening. We asked to be moved to another table, and that seemed to have created a lot of problems. They kept wanting to take us back to the first table. I'm not sure why this is important - I didn't mind getting different waiting staff every evening. Anyway, as stated earlier, the staff was excellent regardless of the table we had, but I'm not sure I understand the value of pre-booking My Time Dining. The food for dinner at the dining room was good to excellent, with a good selection every evening. In general, the waiter's recommendations were great choices. Breakfast in the dining room was not the best experience. After waiting in line to get seated, they hoarded us to a large table where we sat with other guests. Service was extremely slow (15-20 minutes before ordering, 30 minutes before getting our eggs benedict ). Room service breakfast was excellent on the first morning we tried it. The 2nd morning, the omelettes were chewy and rubbery. On the 3rd morning, some items were missing (eg: cereal without milk). Breakfast in the Windjammer was the same every morning, not many variations. Good in general, but the fried eggs and omelette station was not being replenished fast enough. Lunch at the Windjammer was generally good, with more variety, and fresh items. The salad bar had a good selection. One comment on the salad bar: when the bottle of olive oil was empty, they removed it but did not replace it - why? We had paid for the premium beverage package. Around the 3rd or 4th night, they started missing out on some of the brands our group was ordering (Botannist gin, Chivas, Stoli vodka, etc...) in Schooner's and the Safari Club. One evening, our waiter in Schooner's had to go get our drink at the Casino. After 3 evenings like this, I complained - why were only some of the bars stocked with only some of the brands? They eventually fixed the issue at Schooner's but they were still out of stock on some of the brands at the Casino and the Pit Stop. If I hadn't paid for the Premium beverage package, I would not have minded. But I expected RCCL to stock up on the brands advertized as being part of the package. To me, this is unacceptable. The entertainment was appropriate and varied. Over the course of our 11 night cruise, we didn't see/hear the same band play the same thing twice, which is good! The formal nights were just that - nights where people would dress up. Aside from a small speech from the Captain at the Captain's Welcome reception, I didn't really feel that the evenings were special. For example, on our prior cruise (not with RCCL), the central atrium was decorated with hundreds of balloons for the farewell evening ceremonies. After our last cruise, we were eager to book the next one. After this cruise on the Jewel, I'm not in a hurry to book the next one - I just didn't get the experience I was expecting. And if I book another cruise, it probably won't be with Royal Carribean. Read Less
Sail Date April 2019
We picked this cruise for the Itinerary, time of year and our past successful cruises on RC. Unfortunately, this was our third straight cruise on this RC class ship and, perhaps, at no fault of RC, the cruise experience was fairly “just ... Read More
We picked this cruise for the Itinerary, time of year and our past successful cruises on RC. Unfortunately, this was our third straight cruise on this RC class ship and, perhaps, at no fault of RC, the cruise experience was fairly “just OK”. Everything going on on the ship including the ship layout just got way too familiar and, consequently, boring. So, I’ll try to fashion this review for those who have no to little experience either with RC or crusing. PROS. 1. RC provides a very good cruise experience per dollar. They are very competently run and, in my opinion, is as good as any of the mass market (or lower cost) cruises. 2. Service. Very good. No complaints. The cabin attendant was good and most all of the wait staff were also very good. Excursion staff at the desk were ok as well as the front desk. Check in, like pretty much all cruise lines, is smoothly run like clockwork. 3. Ship. The condition of the ship was very good as well. Although the ship is coming on 15 years old, everything looked in excellent or recently refurbished condition. Carpets looked newish and clean and all furniture was also in good condition. The cabin and bathroom were also in very good condition although there was a little rust and corrosion at the shower door. Cons. 1. Food. We took most of our meals in the buffet restaurant. So, perhaps it is unfair to say that the food was mediocre. The choice was wide and varied, but on this 11-night Cruise, I found it repetitive, sometimes cold, and meats hard and over cooked due to sitting there for a while. Coffee was often cold or like warm. The desserts were also pretty disappointing. Too many mousse’s which pretty much tasted like whipped sugar. We did go to the sit down restaurant twice and the Izumi specialty restaurant once. The problem I had with the sitdown restaurant is that the portions were really small. I’m no food hog, but four measly shrimp is poor in your “jumbo shrimp” dish is pretty poor. Sure you can ask for seconds, but who wants to come off as a food hog. As for Izumi, we ordered five sushi dishes and four were below mediocre. 2. Onboard shopping. The shop was small, limited merchandise. The jewelry shop was much larger, but the prices were outrageous. Example: my Citizens watch that I bought online last year for about $175 was being sold — same watch — on ship for about $500. Why is onboard shopping an issue? Well, it can get a little boring on a long cruise and a nice diversion is shopping. But, with extremely limited merchandise, it was a bust. Wake up RC, a captive audience and opportunity lost. 3. Onboard live shows. I suppose due to budget and cost, lost are the days of onboard performers and mini Broadway type shows. Rather, the live shows are made up of contract one night stand comedians, singers, etc. They come onboard at one port of call, do their show and get off at the next port. The performers were OK, but it would be nice to see some production type shows. Also, the lounge performers were really bad. 4. Shore excursions. These were fairly limited in selection. I suppose, as a modestly experienced cruiser — 8 cruises — I should know and expect that cruise sightseeing is all about in and out. Get into the port and off the ship by 8 or 9 am and back on board by 4:30 and on to the next port of call. That leaves virtually no time to do any in depth sight seeing. Is RC different or worse than any other cruiseline’s offerings? Likely no. But, new cruisers, be forewarned. 5. Port of call onboard information. This is the first cruise I’ve been on where the ship provided virtually no information on the various ports of call enroute to the destinations. Cruises in the past had the cruise director providing tips on what to see and do and shopping tips. Nothing. I’m not expecting cultural lectures on the history and culture of the destinations, although that would be nice. But a little something about what to expect. Even if it was pre-recorded. All we got was daily babbling about trivia — what minor celebrity had a birthday that day — or some inane joke of the day. Read Less
Sail Date April 2019
We picked this ship for the ports and because it was available in early April, before most European cruise ships have started. The ports were a great variety, but the ship itself is old and there is not much to do onboard. The shows were ... Read More
We picked this ship for the ports and because it was available in early April, before most European cruise ships have started. The ports were a great variety, but the ship itself is old and there is not much to do onboard. The shows were mediocre and the meals were okay but nothing special. In a lot of the ports, we had to dock a long way from the town and take taxis or tenders, while we saw other cruise ships pulled right up to the town docks. I'm not sure if this is a cost issue for Royal Caribbean or just the luck of the draw, but it was inconvient in a lot of the ports. We had a junior suite, which we thought was worth the price. It gave us a lot more room and a large closet and bathroom; nice since we were on the ship 11 nights. We did several RCCL excursions, but most were way too crowded and not worth the price. One excursion had 48 people with 1 tour guide and no headphones, so it was impossible to hear her. It would have been better to book through a private tour company like Viator with smaller groups. Also, there was only one indoor pool and because the weather was cool, everyone wanted to sit at this pool. So of course people left their towels early and rarely came back so there was no where to sit. Read Less
Sail Date April 2019
We just completed an 11 day Mediterranean cruise on the Jewel of the Seas in April. Overall, we found it to be an enjoyable experience. Pros: The train from Rome to Civitavecchia was convenient and took about an hour. There was a ... Read More
We just completed an 11 day Mediterranean cruise on the Jewel of the Seas in April. Overall, we found it to be an enjoyable experience. Pros: The train from Rome to Civitavecchia was convenient and took about an hour. There was a shuttle from the station in Civitavecchia to the RCCL area to board buses to the ship. We waited in line for some time to have board a bus to take us to the ship. Once we got to the port, the processing and boarding went smoothly and quickly. One suitcase was all ready by the door when we got to our room, the other didn’t arrive until nearly 10 pm. We had an interior room on the 2nd deck. We were happy with the room, although a little tight. Fortunately our luggage could fit under the bed. It was convenient for our port days not having to wait for an elevator when we came back on board. Erick, our room attendant from Brazil, was a pleasant, personable young man. He did a good job of keeping our room looking tidy. All the ports were new for us and very interesting in their own rights. Smaller ship, less people. We had a congenial dining group. Our group consisted of an Australian couple, New Zealand couple, and a French speaking couple from Quebec, Canada. As in the past, this has been one of the highlights of our cruising experience. Our waiter, Shanshan, was very attentive and always pleasant. She kept us apprised of the next day’s schedule of the meal times at the Coral dining room. She worked several nights by herself when her assistant left. Sometimes she had help from the Windjammer. We were pleased with the wait staff in the Windjammer. Thanks for including a time slot to play pickleball. In fact, there were quite a few people wanting to play This is becoming a more popular sport, so having more time allotted would be good. Cons: The entertainment was certainly subpar to our other RCCL cruises. The comedians were disappointing. The best show was the Beatles’ tribute followed by the first show, a hand shadow display. There were quite a few “tween” children that were unsupervised, running around the halls, lounges, and pushing all the elevator buttons- quite annoying. We would have enjoyed a bit more variety of activities for the sea days. We did enjoy the trivia sessions. Read Less
Sail Date April 2019
My husband and I traveled with our family celebrating our 50th wedding anniversary. Sadly specialty restaurants are the way to go anymore as Tides food was less than average for dinner, and the service was hit & miss depending on the ... Read More
My husband and I traveled with our family celebrating our 50th wedding anniversary. Sadly specialty restaurants are the way to go anymore as Tides food was less than average for dinner, and the service was hit & miss depending on the table assignment. Thankfully we weren't at the originally assigned table throughout the cruise. Toward the end of our journey, we chose Giovannis (excellent) and Chops for superior filet mignon and service. Why is it necessary to pay extra for what's already paid for!? If onboard, lunch was best at the buffet. The non alcoholic package was worth it...although again paying extra for what should be included: fresh squeezed OJ and Lattetudes for cappuccinos, frappuccinos and lattes. The staff there was stellar. Our cabin, 9212, was a great location mid-ship and larger than average. Both staterooms were rundown, drapes torn/ dirty, & the refrigerators were never cold. The bed was comfortable and the stewards worked hard cleaning every minute they were on duty. All the ships window were filthy. Entertainment, beyond the midshop lobby, was zero in our opinion. The casino smoke carried over throughout that deck. Watch your folio for added charges you may want to challenge. Both our families did. Embarkation and debarkation was easy. Upon return to airport, we didn't pay more than €100 for two (taxis are waiting to add you to passenger vans). We pre-booked three exceptional tour guides online by reading reviews on Cruise Critic. PKTravel and Santoriniexperts is another. Read Less
Sail Date April 2019
Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could ... Read More
Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could be improved was the lack of 24 hour food. The larger ships have a place where you can get some some savory and sweet snacks almost round-the-clock. One thing they added for the lunches in the dining room was some hot buffet and dessert. This combined with the tutti salad bar made the lunchtime much more enjoyable. Whoever thought of that gets a gold star. Otherwise the repeating lunch menu got tired real quick. As this was a repositioning cruise, the enrichment lectures were lacking. Could have done a little more. The port of Ponta Delgada is not as good a stop as Madeira or the Canary Islands. The service was excellent and the ship in good shape. Enjoyed the cruise overall. Read Less
Sail Date March 2019
I have been on two other transatlantic crossings, both of them on the Brilliance. I expected a similar experience on the Jewel, as it is also a Radiance class ship, like the Brilliance. However there was no comparison. On the ... Read More
I have been on two other transatlantic crossings, both of them on the Brilliance. I expected a similar experience on the Jewel, as it is also a Radiance class ship, like the Brilliance. However there was no comparison. On the Brilliance you knew you were in for a special cruise right from the time you boarded and were greeted and served champagne. Not so on this ship. On the Brilliance each evening at the special reception for Diamond and up guests the crew dressed in themed costumes and the lounge was decorated in a similar theme. Not so on this ship. On the Brilliance the Centrum was decorated for departure and upon reaching the final destination it was re-decorated to reflect the place of arrival. Not so on this ship. Cabin service was exceptional. Food in the Windjammer buffet and the main dining room was good also, but the buffet deserts were only good sometimes, other times poor. Entertainment was generally good. The volume level for the pool deck movies was ear splitting and there were only a few people watching each night as a result. The rest of the deck was deserted. There was constant work going on with much noise and noxious odors. Sea conditions were mostly very smooth except around the Azores and the last sea day from Valencia to Rome. Temperatures were much warmer than expected and only in Valencia was there any appreciable rain, so the weather was far better than expected for a crossing this early in the spring. The airport transfer in Florida was terrible, but the one in Rome was very good, although very expensive at $75 if booked with your cruise. Inexplicably it was only $71.99 if booked on board! Never experienced that one before! Guest services staff were generally excellent. Overall the lack of the ship having that special atmosphere of an Atlantic crossing was a disappointment. The ship staff obviously approached this has just another cruise, ho-hum. Read Less
Sail Date March 2019
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good ... Read More
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good choices specialty the classic series and Forever group.Embarkation was slow and disorganized same at ports .One thing they did not pay much attention to washing hands at the venues sometimes machines was empty. Dining room waiter and assisted we had were excellent in general everyplace waiters were absolutely helpful. and good. We're nice set up for Crown Royalty members. We never met all the officer just few and on Capitan reception only cruise director and hotel manager excursion stuff. In many areas different than our other cruises on Royal. Food was good some days others not fish was or overcooked or not cooked enough. Desserts small choices specially at dinner time. Always pushing sales but merchandise is same all the time. Read Less
Sail Date March 2019
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First ... Read More
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First night in Giovanni’s ordered filet medium well.. was medium rare and took 25 minutes for another. Too late. Tho the shrimp was good Chops Ok MDR service poor except for one evening. One night we sat for 20 minutes and finally asked for a server. Food poor. Buffet the same. Fresh Vegetables looking worse for wear within days of sailing. Jello for dessert! Public areas not clean. Restrooms dirty. Paper on floor. Men’s restroom not clean around toilets. We spoke with housekeeping but to no avail. The “canned” air in cabins debilitating in spite of our balcony. Too much smoking...can’t believe people allowed to smoke INSIDE the casino On a positive note...liked layout of the ship. The crew was fabulous! They truly cared about their passengers. They did a nice happy hour for diamond etc every night. Nice to have decent coffee in diamond club. Our cabin steward was terrific. Our cabin was nice. Officers were disengaged. When I saw an officer and spoke to him or her I usually got little or no response I’m sorry to say it was a terrible experience. We shall never use RCL again. We are back To Celebrity. Read Less
Sail Date March 2019
This was our 5th repositioning cruise with RC and did not compare very well with the others.We have noticed a gradual decline in quality over the last decade. Embarkation was much slower than usual and seemed very disorganized.Signage ... Read More
This was our 5th repositioning cruise with RC and did not compare very well with the others.We have noticed a gradual decline in quality over the last decade. Embarkation was much slower than usual and seemed very disorganized.Signage at the terminal was poor and we had a hard time finding the right assembly point.The security man who checked our bags was rude. All the crew members were excellent as usual - helpful and friendly. Our cabin attendant, Mr. Igusti was great, as was Mr. Iputu, who looked after us very well at the Windjammer. The Windjammer greeters were always smiling and friendly and made us welcome. We had some breakfasts at Tides, which were pretty good, and the waiters there were courteous and helpful. But most of our meals were at the Windjammer. I am vegetarian and find the buffet has far more choices for me than the main dining room. Food quality at the Windjammer was variable. I found the salad bar quite good most of the time but sometimes items that ran out were not replaced very quickly. Blue cheese dressing, my favorite, often ran out. The vegetable curries were good. The veggies were OK, but variety was not great. Mashed potato was fine but baked or roasted were poor. The cold drinks were pathetic - flavored water instead of real juice. Coffee was usually appalling and we opted for tea most of the time. Cheese selection was poor, blue cheese was rarely available. Desserts were sometimes good, but some of the cakes looked nice but were extremely dry. I never saw the executive chef at the Windjammer, unlike on previous cruises. We enjoyed the evening entertainment, especially David Naster, who was hilarious. The orchestra was good but some of the female singers higher notes seemed rather distorted by the sound system.The four tenors group was great. We always go our own way at the ports as we find the organized tours grossly overpriced. Ponta Delgada was nice. Gibraltar was very enjoyable and we liked the gondola trip and the monkeys a lot. Alicante was pleasant. Valencia was a big disappointment, with a long and expensive bus ride and very little to see. On balance we found this ship lacking, and will probably try a different company for our next cruise, I'm sorry to say. Read Less
Sail Date March 2019
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore ... Read More
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore excursion desk beyond poor. Expansion of diamond lounge was a great move. Luggage confiscated without notification or cause. Incorrect and conflicting information on shore excursions. No one at desk would double check with vendor for correct information. I completed a cruise questioner on day 6, all above comments mentioned and ignored. Sometimes simple things can be best: egg drop, master chef contest, free speciality coffee, all great ideas. By what appeared to be a concerned crew, but lack of follow up in many other areas disappointing. Made my time dining reservations six months out, but had to change time due to another person. Entertainment was the cruise highlight, as was my mate Read Less
Sail Date March 2019
Jewel of the Seas Ratings
Category Editor Member
Cabin 3.0 N/A
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.4
Fitness & Recreation 5.0 N/A
Family 4.0 4.0
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 5.0 4.4
Value for Money 3.0 N/A

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