4 Helpful Votes
Sail Date: July 2019
We have sailed on a number of HAL cruises and this was our first time on the Westerdam, one week Alaska Inside Passage followed by a one week land tour. The Westerdam was remodeled last year and we were impressed with the tasteful decor, ... Read More
We have sailed on a number of HAL cruises and this was our first time on the Westerdam, one week Alaska Inside Passage followed by a one week land tour. The Westerdam was remodeled last year and we were impressed with the tasteful decor, (except the odd colorful benches on each floor by the elevators). The decor is understated elegance, neutral colors, with many comfortable public spaces to relax. Our mini-suite 6190 was very roomy, more storage than I could fill, lots of room between the bed and the furnishings. Bathroom was also very large, double sink, separate shower and jetted bathtub. A wall of closets/shelves too. Once of the nicest staterooms we've had in our 14 cruises. Food was very good though the service in the dining room for dinner was a bit slow. Entertainment also exceeded our expectations with the exception of the HAL dancers/singers who's performances were a bit too theatrical rather than light and upbeat (this is the fault of the director, not the singers). The public spaces did not feel crowded, perfect size ship for our sailing. The EXC presentations on the Iditarod, Whales and Salmon were excellent as were the cooking classes presented by the chef for America's Test Kitchen. Very enjoyable cruise and highly recommend this ship for an Alaskan cruise. Read Less
4 Helpful Votes
Sail Date: May 2019
Loved the Westerdam. Great cabin 10018 with excellent location. Good viewing when on a southbound cruise. Entertainment great and went late into the night. BB Kings good. The 2 piano players in the Billboard Bar were also great. ... Read More
Loved the Westerdam. Great cabin 10018 with excellent location. Good viewing when on a southbound cruise. Entertainment great and went late into the night. BB Kings good. The 2 piano players in the Billboard Bar were also great. Food good. Only disappointment was lunch in the Pinnacle Restaurant. Not worth the extra $. Not sure why a Coconut Trifle would gave 2 layers of rich chocolate that overpowered the taste of anything else...inedible. Strawberry pavlova...better pavlova in the Lido. Crab cakes for appetizer were excellent. Entrees (mains) pretty ordinary. Dinner may have been better. Santos and Otto did a great job in looking after us in our stateroom on Deck 10. Recommend this Stateroom, in particular location. Great service with a smile everywhere. Plenty of updates from the Captain. Smooth sailing. Embarkation was easy and we were able to board earlier than designated. Disembarkation needed more signs for lines of group colours. Easy to look up everything on TV in cabin, e.g. account and dining menus for the day. Good movies too. Read Less
1 Helpful Vote
Sail Date: May 2019
The Holland American Alaska Land & Sea Cruise was a marvel in it's organization from Fairbanks to Seward on land and Seward to Vancouver at sea. The hotels, ground transport, buses and train moved us with without any problems. ... Read More
The Holland American Alaska Land & Sea Cruise was a marvel in it's organization from Fairbanks to Seward on land and Seward to Vancouver at sea. The hotels, ground transport, buses and train moved us with without any problems. The weather was exceptional for May. The Panning for Gold, Steamboat Cruise, The Denali Outback was 102 miles filled with moose, brown bear, caribou, sheep was great. The sea excursions the White Pass Train and Salmon Fishing was outstanding. The transfers from airport and to ship were again very On the ship the Neptune Lounge, staff, the stewards, our waiters, wine steward, and the entire crew were helpful and friendly. They tried their hardest to improve the food that was being served and it did improve a little. The quality of menu was terrible. The managing chef his menu lacked any inspiration. His plate pairings were off the wall. His line chefs plaited the food poorly and no one was tasting the food or were uneducated with what good food should taste like. The quality of the food has been reduced to the level of it's parent company Carnival. It was not like this on my previous sailings with Holland American. Even the cafe was dull and tasteless and the specialty restaurants were only slightly better, just OK that's all we can say about the food. Read Less
4 Helpful Votes
Sail Date: May 2019
We chose this cruise primarily for the itinerary, both sea and land portions along with Holland America's experience in Alaska. Our first time on HAL. We really appreciated the opportunities provided by HAL to upgrade our cabin and ... Read More
We chose this cruise primarily for the itinerary, both sea and land portions along with Holland America's experience in Alaska. Our first time on HAL. We really appreciated the opportunities provided by HAL to upgrade our cabin and ended up in a Neptune Suite for a nominal fee. Our room steward and Neptune Lounge concierges were fantastic. Pre-cruise in Vancouver at the Pan Pacific hotel was perfect. Embarkation was good except for an hour delay due to a surprise Coast Guard inspection. We liked being able to use our Signature Beverage Package in the Neptune Lounge. However, we were misinformed on what we could order. We were told beverages up to $9 but learned after the cruise it was $11. We booked two excursions through HAL - the Discover Whale Watch in Juneau and Husky Homestead in Denali. Both great - well organized and delivered as promised. We planned to participate in more onboard entertainment but only managed to make it to Billboard Onboard, the casino, and a couple EXC presentations. All good! Some of the presentations offered in the EXC lounge were standing room only. Dining overall was good. We tried the Main Dining Room, Pinnacle Grill, Room Service, Lido Market, Dive-In and taco bar. We only tried a couple of the bars because we primarily used the honor bar in the Neptune Lounge. We cruise primarily for the destinations and excursions, not the ship itself. However, all were very good. The only significant negative was the hotel in Anchorage. Holland American needs to seriously renovate this hotel. Read Less
4 Helpful Votes
Sail Date: April 2019
We chose this cruise to experience Japan in Cherry Blossom season and experience the culture and history of the country. The tours provided by EXC (HA's onboard service) were good. I feel I saw most of the attractions I wanted ... Read More
We chose this cruise to experience Japan in Cherry Blossom season and experience the culture and history of the country. The tours provided by EXC (HA's onboard service) were good. I feel I saw most of the attractions I wanted through these tours, while being guaranteed I wouldn't miss the boat at the end! The price was up there, but after sorting out some private tours at either end of the cruise, the costs were comparable for the amount we experienced. The ports we stopped at were new for Holland America. There really weren't any ports that were in the centre of town. It was at least a 20 minute bus ride into the town centres if you were wondering around by yourself for the day. The frequency of busses was adequate. Due to Japanese law we had to visit a different country at least once before we made it the whole way around Japan. This is the only reason why we went to Russia for one day. The port was Vladivostok. Don't bother doing a tour here, the town is run down and you have to go on a HA tour for Visa reasons. The customs debacle for this one day out of Japan was appalling. I understand all customs issues are never fun, but HA was definitely did not make it any better. For a cruse company that is meant to be professional at this stuff, they could have made their clients a lot more comfortable through the process. We had a lot of older guests on the ship, I felt horrible for the them. The quality of the ship was a little tired, with maintenance undertaken at every port we stopped at. Sometimes this was an inconvenience to the patrons. We were on level 8 in a stateroom. They had asked us if we minded being in a an 'accessible/disabled' stateroom before the cruise. We agreed, but we would not do this again. Mum and I were twin sharing, but if this room was used for a disabled person, you could only fit one person in there. We missed out on a good shower, cupboard space and a sitting area because of this, and we paid jut as much as the other guests. The food in the main dining areas was good, tasty and well presented but not as fresh as I am used to. The dining experiences in the premium restaurants was much better. Don't worry about the special events like seafood nights or degustations and wine pairing, these are much steeper in price and not much better in quality to any other night. The hospitality, bar and dining staff were great, nothing was a problem, my mother and I came down with illness on the ship and they were very accommodating. Our waiters and bar staff knew us by name from the second day and remembered what we liked to drink - which was an extensive list! Drinks packages - definitely get one. we got the 'Signature' package for approx $50USD/day. The wine options were a little too limited for us, if we had the time again, we would have purchased the top drink package for approx $10USD/day extra. The most disappointing this was the accounts department of HA. We printed our statement every morning to check our account. Almost every second day there were charges on there that shouldn't have been - we were charged for drinks that were covered in our pre paid package, room service charges that we didn't order, etc. On the last night, the whole cruise was taken over by chocolate and towel animals as a bit of fun, but I can't help thinking this type of activity is to 'smooth everyone over' at the end so we leave happy and recommend them to our friends. At the end of the cruise, we went to pay our bill, and they held the amount on our credit card. On the last day we received an account that they had charged us. This was fine, apart from they still had the amount on hold as well, effectively holding twice the amount of money they owed us. This can be quite debilitation if you are only half way through your entire holiday. Through waiting for statements to reflect charges and calling HA a couple of times to sort it out, I am still waiting for this money to be released 7 days after disembarking their ship. The HA girl assured me this would be released no later than 72 hours after the cruise finished. After trying to explain that didn't happen, I am also chasing this through with my bank. Read Less
3 Helpful Votes
Sail Date: April 2019
I chose this cruise because of the itinerary and the price. The first 14 nights were spent cruising around Japan with a stop in Vladivostok. The next 15 nights included two more ports in Japan and then 6 sea days crossing the north ... Read More
I chose this cruise because of the itinerary and the price. The first 14 nights were spent cruising around Japan with a stop in Vladivostok. The next 15 nights included two more ports in Japan and then 6 sea days crossing the north Pacific to our first port in Alaska, Kodiak. I have to say, the first 14 days were very busy with tours and I really enjoyed the sea days to rest up! I flew into Narita Airport and took the Limousine Bus directly to my hotel in Yokohama. The desk for Limousine Bus was directly across from where you exit the secure area of the airport. The ticket to Yokohama was around $35. The bus picked us up right outside the door. Very convenient. It was about a two hour ride to the New Grand Hotel in Yokohama. We were dropped right in front of the hotel. I had a double room in the tower for about $260 per night. Right across the street from the hotel is a pretty park and the harbor. The cruise ship terminal is within walking distance, but I chose to take a cab, about $7. Getting on board was pretty efficient. My first stop was the Lido Buffet for lunch. The buffet is not self serve, but seemed to move along quite well. The buffet staff were very helpful and were happy to fetch anything you may have forgotten to pick up as well as replenish drinks. Most of my dinners were in the main dining room. I had anytime dining and was traveling by myself. I was always seated at a table with other English speaking travelers. The staff in the dining room were great! They were so friendly. Of course with anytime dining, you don't get that personal touch that you would get with fixed time dining. My favorite food place was Dive In, the burger joint out by the pool. The burgers and hotdogs are done as you order them and are great. The French fries were the best. Overall, the food was very good. However, I didn't care for the lasagna. I had one dinner in the Pinnacle Grill and it was outstanding. Get the soufflé for dessert. I was very impressed with the crew on this ship. They were all so friendly and helpful. I had the best cabin stewards, Wayan and Alex. Entertainment was your usual comedians, magicians, singers and dancers. One night a local group of Japanese girls came on board for a Taiku drums show. This was one of the best shows I have ever seen on a cruise ship and I've been on 36 cruises! These girls were fantastic! The audience was mesmerized by their performance. I'm so glad I saw this show. I was in a verandah cabin. I liked the layout of the room. As you entered, the closet was on the right and the bathroom was on the left. On the newer ships I've been on, the closets are next to the bed and awkward to access. My biggest cabin complaint on this ship and most others cruise ships is that the hairdryer and outlet for a curling iron are at the desk where the lighting leaves a lot to be desired. The lighting in the bathroom is great and it would be nice to be able to do my hair there. I wish the desk would have had some drawer space. However, the desk actually had a real chair instead of some uncomfortable stool to sit on. I found the ship to be well maintained and clean, but I was not impressed with the décor. The ship seemed dark. I loved the aft pool and deck area. It was a great place for sail away. You could bring out your food from the Lido buffet as there were tables and chairs here as well as loungers. The biggest disappointment for me and many others that I talked to was the lack of a library. I love the library on ships. Not everyone has a Kindle nor do they want to be bothered with one and rely on the ship's library for their reading material. There was so much wasted space in the Crow's Nest and a library would have been welcomed there. I was on the Rotterdam last year and that ship had a wonderful library. Please don't change it! I won't discuss ports as there were so many of them. I do want to offer one tip for the port of Shimizu. When you sail into Shimizu, you will get spectacular views of Mt. Fuji on the star bird side of the ship. Sailing out of port, it will be on the port side. If you're lucky, it won't be covered with clouds! All in all, it was a great cruise and I could have stayed on the ship longer. The Japanese people were friendly and polite. Language was not a problem in the tourist areas. Would I do this cruise again? No, because there are so many other places to see, but I enjoyed every minute of this cruise. Read Less
4 Helpful Votes
Sail Date: March 2019
We selected this cruise because we had never been to Japan. We typically cruise with Holland America but have found on our last couple of cruises that their standards are starting to slip. The quality of the food and the ... Read More
We selected this cruise because we had never been to Japan. We typically cruise with Holland America but have found on our last couple of cruises that their standards are starting to slip. The quality of the food and the selection/variety is not what it used to be. As well, even though the staff are all dedicated and hardworking and do their best to keep the cruisers happy, HAL seems to have reduced the number of staff and so the service is also not what it used to be. Embarkation, in our opinion, was poorly handled and slow and we spent a lot of time simply standing in line. Disembarkation, on the other hand, was quite efficient and quick. The selection of ports for the 14 day Japan portion of the cruise was very good and we enjoyed all of them. We arranged private tours for all but one of the ports and so were always in a very small group, which meant we had more flexibility and usually were able to see more than the large groups. We had an inside cabin and it was quite comfortable and our room stewards were great. Read Less
3 Helpful Votes
Sail Date: March 2019
We chose this cruise because of the 2 day stop in Shanghai and Beijing and ending in Japan. This was our first time cruising on HAL. It was just the 2 of us cruising and we stayed in a balcony cabin, which was very nice. We arrived at ... Read More
We chose this cruise because of the 2 day stop in Shanghai and Beijing and ending in Japan. This was our first time cruising on HAL. It was just the 2 of us cruising and we stayed in a balcony cabin, which was very nice. We arrived at embarkation to find out we needed copies of our Passports and Visas on separate sheets of paper. We waiting in a line for 15 minutes + to have this done. If we knew prior to arriving, everyone would have these copies available. There were numerous agents to check us in and was quick. Unlike other cruise lines we've been on, the ship does not have a bright center atrium. It's quite small and dark. The ship as a whole in the interior is dark, the evening entertainment is just so-so, MANY people walk around with their bathrobes on visiting the pool/spa/buffet which we found strange and their were limited activities on sea days, All our tours were private with 8 people so can't comment on the ship's tours. We did attend several information sessions about ports, culture and various topics and found them well done and interesting. The service and food options in the Lido Marketplace, buffet, was very good. We ate our meals here for the variety and did not participate in the formal nights. We met friendly people since most times you share a table in the Lido Marketplace. For the first time ever, we took our luggage off by ourselves since we had reserved tickets for the bullet train. This worked well since we each only had 1 suitcase. Depending on the ports/cost, we would consider going again on HAL. Read Less
5 Helpful Votes
Sail Date: March 2019
We have traveled on many HA cruises and still believe that it offers value; but over the years there appears to be a greater focus on profit and less on quality of service. They have definitely lost out to the more luxury lines and it ... Read More
We have traveled on many HA cruises and still believe that it offers value; but over the years there appears to be a greater focus on profit and less on quality of service. They have definitely lost out to the more luxury lines and it shows. We selected this trip as the ports were exotic and the cost of cabin reasonable; and that proved to be true. What changed is the up-charge for everything from bottled water to premium steak in the dining room. We were actually told that on some HA ships that top-of-the menu and second portions are at an added charge; and that this is scheduled to implemented on all ships later this year. The wait staff in both the dining room and the Lido deck were attentive and well trained; there was always someone at the buffet willing to help either carry a plate or find a table. The Lido menu was a bit boring and would imagine to be redundant to those passengers on for 28 days. At times the food on the serving line looked old and dried out but that is likely the effect of heat lamps on less popular dishes that are not replenished as often. Additionally thee should be better crowd control at the more popular food stations as wait times are long and crowd gets anxious. The 3rd deck main dining room is rarely filled and the menu is much leaner than on past cruises. Gone are the cold soups and a lack of a greater variety of appetizers. While steak, fish and chicken plus a vegetarian offering are available every evening, the variety is sometime lacking. I do not cruise to eat meatloaf, fried chicken and liver. The cabin attendants were friendly and did a reasonable job replenishing towels and linens. In earlier cruises HA always supplied a "goody basket" in the BR but that is long gone, as is additional bars of soap. We were in a veranda cabin and unfortunately the weather generally was not conducive to using it but on the one day that we could it was so grimy with sea salt that one wondered if it had been cleaned between cruises. Otherwise ship was older but appeared maintained; public spaces were a bit cramped and lacked areas where one could sit and read or just relax without traffic. We will sail on HA again but only if the trip entices us and the price is right. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise because we love cruising in Asia and we prefer cooler weather over hot and humid weather. Holland America has a kind of a laid back atmosphere that we enjoy but their sea days are lacking in things to do. We did enjoy ... Read More
We chose this cruise because we love cruising in Asia and we prefer cooler weather over hot and humid weather. Holland America has a kind of a laid back atmosphere that we enjoy but their sea days are lacking in things to do. We did enjoy the lecturers on the various ports of call. They have worked on having better entertainment with piano players in the billboard on board lounge and BB King in the other lounge which was really good. The main show room was kind of a hit or miss, sometimes good and other times not so good. The singers and dancers from the ship were talented but the routines they did needs improvement because they sang a lot of songs we didn't recognize. The food in the Lido and Main Dining room was above average but a lot of the same kind of food. We did enjoy going to the Pinnacle Grill Restaurant (specialty restaurant) to have their crab legs and that was really good! The crew's overall service was very good. Had trouble 3 times with the guest services, 1st one was with exchanging money, they had me stand in 3 lines which took up a lot of time waiting, 2nd was when we received a note saying that after the first leg of our cruise (14 days, we were upgraded to 4 star Mariner), sent our laundry out but they charged our room for the service, eventually they took if off our bill but have to meet with them twice before it happened. 3rd, we received a note stating that on disembarking if we needed a wheelchair to report to the Pinnacle Bar 15 minutes prior to when we want to get off. We did report with other people but no one there with wheel chairs so I went to guest services and they said to just go back to the Pinnacle Bar and someone will meet us. We waited another 1/2 hour (1 hour by now), no one came so we decided to get off since we made private transportation reservations only to find the wheel chairs located on the second floor at the Ocean Bar. It was upsetting because when we got there and asked to have a wheel chair, the staff said there were a lot of people waiting and we would have to patient and wait our turn and that our color and number has not been called yet which really upset me. I told her our number was called over a hour ago and then she gave us the next wheel chair that was available. Read Less
1 Helpful Vote
Sail Date: February 2019
The ports on this cruise were fabulous. Even though it was cold for the first few weeks, it was well worth going. The crew on Westerdam are some of the best I've come across on any HAL ship. ALL of them were wonderful. The ... Read More
The ports on this cruise were fabulous. Even though it was cold for the first few weeks, it was well worth going. The crew on Westerdam are some of the best I've come across on any HAL ship. ALL of them were wonderful. The cabins however, are tired & need an upgrade. Our bath had a crack in it & poured water all over the floor every time we had a shower. We tried to get them to fix it but, in the end, we fixed it ourselves with gaff tape!! The public rooms however, had been upgraded & were excellent. Food in the MDR was great, as was the service. The Lido however, was another story. Food was usually cold or luke warm & some of the service attendants less than friendly, so we stopped eating there. The entertainment was OK. Production shows were ordinary & so were the guest entertainers. BB's Blues club band were fantastic but played VERY little blues so we stopped going!! The ports were excellent & the guest lecturer Master Kam fantastic. Also, they are now giving lots on talks with info about upcoming ports which, if you are an independent traveller, is invaluable going ashore by yourself. The ship's shore excursions that we went on were all good. Only problem, of course, is rude inconsiderate people who WON'T be back at the bus at the specified time making everyone else wait for them & losing sightseeing time at the next stop. Read Less
1 Helpful Vote
Sail Date: January 2019
It was a great overall experience. The itinerary is what attracted us to this cruise as we had done China, Korea, Japan and a Transpacific to Vancouver in 2015 and this cruise offered new Asian ports - just the 16 day itinerary. The ... Read More
It was a great overall experience. The itinerary is what attracted us to this cruise as we had done China, Korea, Japan and a Transpacific to Vancouver in 2015 and this cruise offered new Asian ports - just the 16 day itinerary. The service as is always the case with HAL was above average. Quality of food was very good, loved the food the artwork and gorgeous flower arrangements. Entertainment was the weakest point on this trip but Planet Earth really stood out and the BB King show was lively and very enjoyable made up for the Theatre offering. Just took one tour with HAL, Koh Samui, the day we got soaked. HAL tours are good but too expensive. I am a regular cruiser with HAL love the cruise line but the cost of the tours is never addressed. Shame. The cabin was as expected, always clean - excellent service. We are Looking forward to our next cruise with HAL. Read Less
4 Helpful Votes
Sail Date: January 2019
This was our first time sailing on Holland America Line, and we were pretty impressed. We’re younger than the typical HAL cruiser, but that didn’t stop us from enjoying all that the MS Westerdam had to offer. We selected this ... Read More
This was our first time sailing on Holland America Line, and we were pretty impressed. We’re younger than the typical HAL cruiser, but that didn’t stop us from enjoying all that the MS Westerdam had to offer. We selected this cruise for the itinerary first. We'd also heard good things about the food and service on HAL, so we were interested in giving it a try. The ship was great. We love the intimacy of a smaller ship, and the renovations HAL has done on the Westerdam seemed tasteful and appropriate. The entertainment was interesting. We didn’t care much for the production shows, but the live music (especially Lincoln Center) was quite good…and a nice change from the typical cruise fare. The itinerary was wonderful – the perfect ratio of ports to sea days for our taste. The food was quite good, especially in the Pinnacle Grill. The service was mixed. We LOVED the staff in the Neptune Lounge and Pinnacle Grill. Our room stewards and service team in the dining room were a mixed bag…not all of the staff seem to engage with the guests in a meaningful way, which I really crave. We only took one ship excursion. We weren’t really interested in the excursions offered by HAL for most of the ports – somehow they felt limited or too basic for us…we really like to dive in head-first to new places. The excursion we DID do through HAL was quite boring and a significant amount of time was spent on a "shopping opportunity” that would have been better spent seeing more of Siagon. Overall, we’d definitely sail HAL again (we actually are booked on a Baltic cruise later this year because of an excellent deal), but it wouldn’t be our first choice. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose the Westerdam because we had sailed on this ship before and were familiar with it. We stayed in a Neptune Suite Aft, level 7, corner suite with a verandah....which was very nice. Our room stewards were wonderful and met every ... Read More
We chose the Westerdam because we had sailed on this ship before and were familiar with it. We stayed in a Neptune Suite Aft, level 7, corner suite with a verandah....which was very nice. Our room stewards were wonderful and met every one of our needs! The Itinerary was great, except Sihanoukville in Cambodia. This port is in it's infancy as far as tourists go, but we joined the ship that day they docked after leaving from the Bangkok excursion to go off on our own to visit Siem Reap and Angor Wat. We planned the excursion on our own (way less expensive than what was offered through Holland America) and found that city in Cambodia to be delightful. If Cambodia is judged by a traveler, only on this port, Cambodia is getting the short end of the stick....Siem Reap was wonderful. The food was good on board and plentiful, especially the Asian themed on the Lido deck, and in the Dining Room. We ate at the Specialty Dining three times....Rudy's Fish (not to our liking at all...probably what we ordered, versus the quality) and at the Pinnacle Grill Twice (food was excellent). We only went to one show, and it was only MEH, in our opinion. Very talented kids doing the same or similar shows we had seen before five years ago. We heard the comic/impersonator was awesome, but he missed that. As a Neptune Suite, we had the use of the Neptune Suite Lounge which was awesome...they had juices, coffees, light snacks, treats, small plates all day long for our consumption, and a wonderful staff (Gabrielle, Paolo) who answered any questions we had. Very kind. Also had unlimited use of the laundry services, which were done in one day, and nice to have (I would've packed way less and had more room for the huge amounts of stuff I bought in ports!) We also had priorty tendering, embarkation, and disembark. Avoiding lines was a positive to that benefit. The cabin was nice, large and suited our needs. HA probably needs to look at refurbishing the overall ship decor sometime soon however as it's a little dated in my opinion. Our dressing mirror was cracked and the tub and shower couldve used a little caulking update, but I'd give the room an A-. Now, the only real negative I have is the smoking issue. My husband and I both smoke. Before we booked this cruise, we most surely asked our cruise consultant about the availability of smoking areas. We were given six or seven spots as smoking areas, plus we were told we could smoke in the Casino. Imagine our surprise when we got on the ship and were told there was only one area to smoke....Lido Deck 9, aft. Thats it. No smoking in or anywhere near the Casino. (sorry Holland America but you lost a ton of money I would've spent had I not gotten up to go for a ten minute walk to smoke every few hours). I am fine with no indoor smoking totally, I get it, but the smoking area consisted of four tables that seated maybe 8 people, and they were hard as hell...no cushions, HARD, SLATTED TEAKWOOD BENCHES & SEATS. Considering the fact that we paid 4k plus each to be there, we were pretty annoyed. You had nowhere to layout where you could smoke. Obviously it took us a few days to kind of work through the annoyance of the misinformation we were given by our HA cruise consultant. Apparently there has been NO SMOKING in the casino and other spots for over 2 years on this ship. (Can't wait to review our cruise consultant on that one.) I think Holland is missing the boat (pun intended) by not having a reasonable accommodation for Casino players closer to the Casino. Another negative, was the fact that they decreased the size of the casino and put the Dueling Piano guys (who had a great show by the way) RIGHT NEXT TO THE BLACKJACK and POKER tables. I swear....it was a pretty popular show, and pretty crowded, but for GOD's SAKE...put a wall up between the two venues. I didn't mind hearing them, but I also liked hearing what the dealer had to say, or delight in the witty banter between players....not possible with two guys pounding out Piano Man just ten feet away! By the way, the casino staff were awesome....very service oriented and fun as well! One of the best choices we made was to come to SIngapore for a few days before the cruise, and to stay for an additional day the day before we flew home. SIngapore was lovely, had tons to do, was clean, great food, great shopping, etc. I loved all of the ports we visited, and we used Tours By Locals and Trip Advisor to find local guides so we could avoid the herds of folks on the busses to the touristy stuff. On each ofour excursions, we got a local flavor, and a real feeling of the culture and people we went to see. HaLong Bay was wonderful, loved Bangkok, my favorte spot was the visit to Da Nang- Hoi An Might Market (Amazing). Would we go again? Hmmmm.....I would go with Holland again, but not this ship...I, for personal reasons, would like to be able to smoke in a Casino, and have a reasonable accommodation and comfort when I do. At the end of the day, we met great people, saw wonderful things, and the vacation was a B+ in my book. Read Less
3 Helpful Votes
Sail Date: January 2019
This was our 5th cruise , our second with Holland America and as always we chose it for the itinerary which offered 3 different Asian countries including 4 in Vietnam and overnight stops in Bangkok and Danang with a round trip from ... Read More
This was our 5th cruise , our second with Holland America and as always we chose it for the itinerary which offered 3 different Asian countries including 4 in Vietnam and overnight stops in Bangkok and Danang with a round trip from Singapore offering the extra opportunity to celerbate the New Year there . Surprisingly the ship was just over half full which meant that the public areas , pool, bar and especially the Lido were easier to navigate than is normally the case. We found the ship and our stateroom to be immaculate. For details of our cabin see below . Service by all the members of staff was excellent - with the obvious note that around the pool and in the buffet is can be a bit slower than elsewhere because of the number of people vying for attention but in general is was better than our experience on other boats . We found the layout and design on the ship pretty friendly in particular the number of different bars and place to hang out - the Gallery bar and the Crow's nest were particular sanctuaries. Even the 4pm happy hour didn't seem overly crowded. We thought the food was pretty good overall. We had one poor experience in the main dining room with an overcooked steak . One poor lunch time service I think because we skipped the starters and somehow that meant our main course still only arrived with everyone else's and one breakfast in the cabin with cold tea - but otherwise service and standards were very acceptable for this kind of ship. The menu choices were good for us and we always had a few options which appealed. Regarding the itinerary - we had to skip Koh Samui due to a tropical storm so we started with two sea days the rest went according to plan .Be aware that most of the ports are not closely located to the key sites , they are industrial container ports and there is nothing to do within walking distance. For Bangkok and HCMC it is a 2 2 1/2 hour drive to the city so you can only really do the highlights. If you want an in depth visit then go by land and not by boat. On the other hand Halong bay is now a docking location and not a tender port which is a big bonus . We had problems with disembarking on two occasions ,one in Nha Trang due to problems with the tenders and once in Hoi An which I think was a late arrival . These delayed us by 1 hour on each occasion and communication from the ship could have been improved in each case leading to crowding in the disembarkation area. The Vietnam stops were excellent in particular Halong Bay where we took a day tour with Indochina junk which was fantastic. Danang - where we went to the utterly charming Hoi An and the ancient city of Hue ( Tour with Shore Excursions Asia ) - was also excellent. We stayed overnight in Bangkok which I would recommend to make the most of the time . With a private transfer ( Oriental Escape) and an overnight hotel stop ( Eastin Sathorn) this was still pretty cost effective and allowed us to have extra time. Cambodia was a big disappointment , the town of Sihanoukville is overdeveloped and dirty and frankly an unpleasant place to spend any time . It was a great shame and i felt sad for the residents . It is not a good reflection for the rest of the country which is worth seeing . We didn't do any ship tours we used Cruise Critic contacts to make groups in all locations and process that worked very well and helped us meet people on board. We probably saved in excess of 500 USD per person through this process. Entertainment on board was OK . On this ship the show times are 20.00 and 22.00 . I didn't like this set up .As a late diner this meant there was nothing to do in the early evening ( 16.00 happy hour a bit early to start if you are n't dining till 20.00 ) and since we had a lot of early morning tours we missed most of the 22.00 shows. I prefer the early show at 18.00 and the late one at 20.00 followed by happy hour from 21.00 for everyone . There were just 4 shows in the two week itinerary and the rest were guest entertainers . Nothing the write home about . The Port experts Jeremy and Kevin ( i think ) and their port talks were EXCELLENT . A great resource not focused on selling the ships tours but helping you make the most of the destination however you are travelling. A real highlight for us . I personally didn't enjoy the ships lecturer Michael HIcks but others I spoke to enjoyed his talks so I guess it is a question of each to his own . The did enjoy the America Test Kitchen and the Trivia Games too . Overall I think the onboard activities were in line with what we expected , not everything to everyone's taste but enough to have something that will appeal to you. We didn't use the SPA or buy a photo package because I felt the prices were just too high . It didn't look like either service was very busy so I don't think I was the only traveller who thought this . Embarkation and Disembarkation at the beginning and end of the cruise worked well . The embarkation desks in Singapore where they do check in are strangely cramped inside a large area leaving everyone huddled around a little desk which could be improved but it was quick and efficient. I think we would travel again with HAL - overall we liked the ambience and thought the service and activities were good for this size and rating of ship. I would in particular recommend the Vietnam itinerary to other travellers . Read Less
2 Helpful Votes
Sail Date: December 2018
First time visiting Asia. This itinerary covered the most countries of all we reviewed. Hong Kong, Vietnam, Cambodia, Thailand and Singapore. Nice combination of port and sea days. Love being able to visit many countries and unpack only ... Read More
First time visiting Asia. This itinerary covered the most countries of all we reviewed. Hong Kong, Vietnam, Cambodia, Thailand and Singapore. Nice combination of port and sea days. Love being able to visit many countries and unpack only once. Ship only held 1900 passengers so it was a nice size. Sit down dinner in the evening with good high quality food. Open seating allowed us to eat when we wanted and share a table by ourselves or with others. Sea days with many options of education (history, cooking, Microsoft) play ( Bingo, bridge) or entertainment. Enjoyed tour of kitchens and backstage. Ship decor basic but Classy. Multiple pieces IG artwork throughout the cruise. Love the bathtub in the room. Friendly crew who learned what we liked. And made things special. Ship excursions expensive but able to find reasonable yet great private tours. Did take ship overnight to Bangkok tour and it was totally worth it. Read Less
1 Helpful Vote
Sail Date: December 2018
4 of us took a family trip on the Westerdam from Hong Kong to Vietnam, Cambodia, Thailand, and Singapore. Excellent value for money -- the food and service was great and we enjoyed all the ports. There was a good mix of people on the ... Read More
4 of us took a family trip on the Westerdam from Hong Kong to Vietnam, Cambodia, Thailand, and Singapore. Excellent value for money -- the food and service was great and we enjoyed all the ports. There was a good mix of people on the cruise and it was a nice change to experience Christmas and New Years on a ship. Our rooms were between mid-ship and aft on deck 4, and we didn't have any issues at all. On shorter port days we took some of the excursions organized by Holland America, which worked out well. And on the overnight stay in Laem Chabang we organized a round-trip taxi at the cruise terminal and stayed the night in Bangkok. For many of the ports, you can find reasonable taxis and tours when you get off the ship, if you're willing and able to negotiate. Looking forward to another cruise with Holland America! Read Less
2 Helpful Votes
Sail Date: December 2018
We are a family of five with three young people aged 19, 17 and 16 and chose this cruise to celebrate our son's completion of high school. He wanted to visit Hong Kong and go on a cruise from Hong Kong. We spent 6 days in Hong Kong ... Read More
We are a family of five with three young people aged 19, 17 and 16 and chose this cruise to celebrate our son's completion of high school. He wanted to visit Hong Kong and go on a cruise from Hong Kong. We spent 6 days in Hong Kong prior to boarding the ship. This was a good amount of time to explore Hong Kong. Embarkation was smooth although the customs process onboard, before leaving port was slow and tedious. Our passports were retained by cruise staff at this time. We received a receipt and a photocopy of the passport was provided for each visited country which was something I hadn't experienced before. Passports were returned prior to disembarking the ship back in Hong Kong. The cruise took us to two ports in Japan, Naha and Ishigaki, two ports in Taiwan, Keelung (Taipei) and Kaohsiung, and Manila, Philippines before returning to Hong Kong, total of 10 nights. The balance of cruise days, 4 and ports, 5 was good. There was plenty to do in each port. Our cabins were excellent, the food terrific and provided entertainment fabulous. The only negative was that our 19 year old son's drink package was not honoured. This was despite prior written confirmation. He was not impressed! Otherwise everything went well and we would definitely travel on Holland America again. Read Less
3 Helpful Votes
Sail Date: November 2018
First off I'm solo traveler and second time to Asia on a cruise. I also prebook all excursions, beverage packages, and tranfers prior to leaving. I picked this cruise for ports, price of cruise, and length of time 23 days. Prior to ... Read More
First off I'm solo traveler and second time to Asia on a cruise. I also prebook all excursions, beverage packages, and tranfers prior to leaving. I picked this cruise for ports, price of cruise, and length of time 23 days. Prior to leaving they upgraded me to Neptune suite from guarenteed signature suite. Stayed in Singapore 2 days prior and told port changed no problem got to port and had to inform them I was priority boarding as stated on luggage tag and she had to check but afterwards I was in within 10 minutes. Room was exceptionally large for a solo traveler but loved it (especially the laundry service for a long cruise). I booked 6 holland excursions and 5 private excursions. Holland excursions were overall good just hard to understand due to accent but overall good except for manilla not worth going to at all too much traffic and little to see. My private excursions were excellent and they were all on time. Food was good I only ate in dining room once for singles meeting for lunch and the food was good. I mostly ate in lido market and food was hot and great variety-just did not like the limited times for dinner 530 to 8 and reopens at 1030 to 1130. Did not like the Dive in Burger as it too 10 minutes for burger and fries and it did not taste that good. Ate at Canaleto and service and food good but did not like the selection. Also ate at Pinnacle Grill for dinner and lunch and food and service was excellent would highly recommend. While I was a Neptune Suite with a dedicated lounge and breakfast restaurant did not use restaurant as it was not convient during scheduled ports due to hours of operations which always changed. Laundry service was excellent had it out by 9 am got back by 5 pm. Holland America did an excellent job on the visa and entry forms needed for all ports. They gave detailed notices regarding what was going to happen in each port for each segment of the cruise and gave detailed discriptions on how to fill out forms. Only downfalls on trip was the 1. billing took week to get bev package on card 2. pre paid transfer to airport took till last day to get resolved --need to communicate that it is non refundable and flights need to be after 1 pm--got refund as flight b4 1 pm, 3. poor communication unable to hear notices unless right at cabin door unable to hear on tv although turned to correct station 4. need more places to get specialty coffee as exploration cafe is only open from 6 am to 930. Overall would highly recommend this cruise line and itinerary. Read Less
3 Helpful Votes
Sail Date: September 2018
We just wanted a short get away and this suited us fine. We always like Alaska and for the most part enjoyed the ship. We found the food not all that good and did not really like the entertainment but everything else was fine. We ... Read More
We just wanted a short get away and this suited us fine. We always like Alaska and for the most part enjoyed the ship. We found the food not all that good and did not really like the entertainment but everything else was fine. We found that in the evening there just was not that much going on, if you did not like BBKing there was not a lot else. I really do not like the TWO pianos but that is what we seem to have now on Holland America. We did go several times to Pinnacle Grill which we think is the best of this type of restaurant on any line we have cruised with. We also like that you can get lunch there, not the variety but much more reasonable serving size . Did the test kitchen but for some reason you can not eat anything you prepare so I guess they throw out all the food we worked so hard on . We took one tour that was very good , the crab feast and loggers show, good value for the money so it you like crab its the one to go on. Read Less
9 Helpful Votes
Sail Date: September 2018
Holland America, the Westerdam and her crew were excellent. This was my first time on Holland America and I would sail on her ships anytime. The ship was beautiful and incredibly well kept. Someone was always cleaning without being ... Read More
Holland America, the Westerdam and her crew were excellent. This was my first time on Holland America and I would sail on her ships anytime. The ship was beautiful and incredibly well kept. Someone was always cleaning without being obtrusive. I ate most of my meals in the Ledo marketplace because it was a much more casual atmosphere and I was able to meet so many more people. There was never more than a brief wait for the food and everything was hot. Tables turned over regularly but if you wanted to linger that was fine too! The excursions were well planned and we were never rushed. The tour guides were wonderful. The entertainment was very good and always fun. I am a convert to Holland America Cruises not the land tours. What I would not do is book a land tour D5C (double Denali) again without a lot more investigation. The Westmark Hotels, owned by Holland America were beyond disappointing. The Westmark Anchorage was shabby and we had to change rooms immediately because the sink backed up in the main line. The staff quickly moved us to another room...that had a slow leak in the bathroom from the room above. The second Westmark - McKinnley Chalet was fine and we could at least relax. The Fairbanks Westmark was clean and nice but there was no where that you could eat except the hotel. Many of the buildings nearby were boarded up or closed and didn't appear safe day or night. Many of us had to spend 10-12 hours in the lobby eating packaged snacks watching a screen with a 7 minute film on Alaska on endless loop. We could not reach anyone in authority to voice our concerns too. I wanted to see as much of Alaska as possible on this trip but now I know why most people stay with just cruising. Again, the ship, the excursions, the food, entertainment on the ship was great 5 stars. I couldn't say more about how great the ship experience was. The staff was delightful, greeting people by name on day two! The Ledo deck staff was wonderful, very solicitous. Read Less
7 Helpful Votes
Sail Date: August 2018
I love the many changes I've seen on the Westerdam, particularly the decor, which isn't garish like so many other HAL ships. I did find the 'entertainment' to be unbelievably poor, other than one lady who did a ... Read More
I love the many changes I've seen on the Westerdam, particularly the decor, which isn't garish like so many other HAL ships. I did find the 'entertainment' to be unbelievably poor, other than one lady who did a comedy/violin act. There was a magician who was laughingly pathetic, and the balance of the shows were performances by the HAL crew, not at all to my liking. We found ways to entertain ourselves, though, so those were minor issues. What was horrendous was the land tour, which was the bulk of the trip. Other than Denali, which was a 3 night stay, I wish we had never signed up for the land tour. Our 'guide' didn't have a clue how to manage this job, and he failed us at each destination. We were all left to our own devices as to where to meet, when, etc. He abandoned us at our first stop, taking off to our hotel before the bulk of us knew what was going on. We learned to help each other. We're adults, so we figured things out, but the worst part of the whole mess was the hotels that Holland reportedly owns, the Westmark. It was borderline ok in Anchorage and Fairbanks, but in Dawson City, it wasn't even close to acceptable. As if Dawson wasn't bad enough, Whitehorse Westmark should be torn down--or burned down--because it is one nasty, dirty, filthy, repulsive excuse for a hotel. I won't even write down what we found in our pathetic room. NO ONE AT WESTMARK CARED. We got excuses, no results. We will NEVER do a land portion with HAL again. Read Less
6 Helpful Votes
Sail Date: July 2018
This was a relaxing vacation for us. Having lived in Seattle for many years, I thought the scenery would be "good", but truly Alaska's beauty far surpassed my expectations. Holland America is really good mass market ... Read More
This was a relaxing vacation for us. Having lived in Seattle for many years, I thought the scenery would be "good", but truly Alaska's beauty far surpassed my expectations. Holland America is really good mass market line. I've been the gamut from Cunard Queens to Carnival and found the luxury to be above most cruise lines. The new renovations on the ship are fabulous, especially the public spaces. The BB King Blues band on this cruise was truly fantastic. They made our vacation! You could put any single one of those talented musicians into Jimmy Fallon's band and they would not miss a beat. The vocalists and saxophone players were amazing. The drummer super human. The band also played a wide variety of music from current pop to jazz standards. Something for everyone - they are not just "crying the blues" all the time. The food was good, but almost never great. The variety was a little lacking for those of us who can't eat seafood. There were a lot of "low food cost fillers" like stewed prunes for breakfast vs. fresh fruit. It would have been nice to have more fresh, healthful options. Also the baked goods were really below average in appearance and taste. Caneltto's was disappointing in execution of Italian Food. The Pinnacle Grill was better in food and execution- and the staff including the manager the best on the ship. We were put off on the super-high pressure upsell from the spa (post treatment) and beverage servers to buy packages. We would be asked by the same employees several times a day to sign up for packages. It was not in line with and "upscale cruise line". As suite guests, we enjoyed the perks. One disappointment was that, as sweet as they are, the concierge's really didn't have any "pull" to make things happen. For example, they just pointed to a screen that was all red for restaurant reservations without calling to see if they could find a way to fit in our small party. We went and checked in with the manager and she fit us in without any fuss. We had a similar situation where we needed one more "seat" for a bike tour, and we just got a stock answer, how hard would it have been to add another bike in the first place? We found some great employees in almost every area of the ship. Most really seemed to be enjoying their jobs and appreciative of guests that treat them like people. The management - officers they call them - very visible and also really enjoyed talking with people. This was a very professional run ship and cruise and the only reason it is 4 stars is due to the food. Read Less
2 Helpful Votes
Sail Date: May 2018
We loved this cruise. First some information about why we did this cruise. My wife always wanted to cruise and to go to Alaska, while I was very skeptical of cruises in general. As a long haul plane/car/bus/train/ferry/backpack ... Read More
We loved this cruise. First some information about why we did this cruise. My wife always wanted to cruise and to go to Alaska, while I was very skeptical of cruises in general. As a long haul plane/car/bus/train/ferry/backpack traveler I thought a cruise would be too boring, but she chose the one way Northbound which would sail on 5/27/2018 and I wanted to try the experience after all. She said that the best cruises sail out of Vancouver, while those that sail out of Seattle have more open sea navigation and are subject to rough weather and sea. Also, the one way cruises allows you to see more ports instead of spending time going back to the port where you left and on a 7 days cruise "time is short". We finally bought the cruise and airplane tickets with me more and more skeptical and her more and more excited as the date of the sailing approached. CHECK IN and EMBARKATION were quite easy. We dropped our luggage, but it was not immediately clear where to drop it. We eventually found the right place. We had 1 small backpack each and shared a 1 big 29 inch luggage. The terminal Canada Place in Vancouver is quite big and is near a not so good neighborhood in Vancouver. There was some waiting time inside the terminal and some briefing done in groups. Then some more waiting time standing in line for the immigration and passport check which was somewhat more than a waiting time for the TSA at JFK, ATL or major airports in Europe by my experience. We did not have priority boarding and there was a long line of people in front of us. After all, it was not that bad and we were in good mood. I did not see dramas or stress in the people around us. Actually people were very chatty and seemed very happy and wanted to meet new friends like on a school trip. SHIP and PASSENGERS: The ship is big, but not as big as one of the latest generation behemoths. Big enough to have multiple choices on board, but not so big that one feels lost. Most passengers were Americans, but there were several Europeans and Asians. The crew was international with most of the waiters and cabin stewards and hostesses from Indonesia or South East Asia. Captain was British. The vast majority of the passengers were older people, with some younger and young couples. This ship has been refurbished in 2017 and can carry about 2000 passengers. CABIN: Our suite cabin was nice and large enough. There was a queen size bed, a sofa with a coffee table, a desk, a flat screen smart TV and enough closet space. Our balcony was wide enough and we liked having a view of the sea. I also used it to take many pictures from the balcony during navigation and especially on the last day which was in open sea. We saw a lot of marine life. Weather was good and this contributed to me staying outside quite a bit during navigation. I also took a nap outside with my jacket on on one of the reclining chairs. Our two cabin stewards Subianto and Andri were very friendly, always smiling and courteous. Our cabin had a bathroom with separate shower box and Jacuzzi-like bathtub which my wife loved, double sink and big mirror. FOOD: Food was good. Portions on the MDR and buffet were small and there were only a few plated dishes available at the time, but as a couple of them were taken, a few more were added for other passengers to take. Some of the dishes were self serve and some others were served, like meats and other hot dishes. The system seemed to me very efficient and avoided a good bit of waste by making sure not more that is needed is shown to the passengers. We liked the taco bar near the pool. We tried the burgers, but with most of the better and healthier food downstairs in the MDR and buffet, we went there most of the time. Also there was quite a bit of a waiting time and they gave you a buzzer that lighted up and vibrated when your burger was ready. We tried the Pinnacle Grill (Lucy was our good waitress) and the Canaletto (very good). Dining hours were oriented towards early lunch and dinner times and there was a somewhat inconvenient; almost a food black out between 9 and 10:30 which is our usual dinner time. I know that's late! There was some pizza available and a few other items during that time. The most smiling and friendly in the MDR Vista seemed this particular server called Michael Pena and I wrote his name down. MDR was full but we always found a table for us. Line was orderly and polite. We ordered food in our cabin a couple of times and on the last day since our debarkation time was early. AMENITIES, ACTIVITIES and ENTERTAINMENT: We went to the main theater to see some shows and we liked James Cielen the magician and Mike Siegel the comic. Less the love songs Broadway show. We sat at the Piano Duel room with Trevor and Emily who entertained passengers singing and playing piano. We also listened to a classical music concert once and the blues rock live band. There is a lot of selling and some upselling, from jewelry to art, to tour packages, to photos, and souvenirs. The lectures were finalized to have people purchase something at the end. I guess this is part of the business. I spent quite some time in the main promenade walking towards my daily steps goal before dinner time, more than attending lectures. My wife spent time in the cabin resting or in the whirlpool bathtub. We watched a few movies in our stateroom during the cruise. Fun and annoying thing is that the movie "Bladerunner" kept stopping at the same point during the last part like the TV was running out of memory or something like this and we could not see the end of it. ITINERARY: Vancouver, Inside Passage (great), Ketchikan (fun lumberjack show and totems in the town), Juneau (a great whale watching tour and 2 local museums), Skagway (our scenic train ride was cancelled because of a landslide on the train tracks, so we did a tour of the town and a saw small theater show), Glacier Bay (4 hours including 2 hours in front of a calving glacier), open sea navigation (lots of marine life including whales, sea lions and a few birds) and ended in Seward. Itinerary was good and we chose this one on the one way Northbound because we could see more places than a round trip cruise. We ended in Seward and took a bus to Anchorage with ACT Transportation who stopped along the route to many places (Exit Glacier, Alyeska aerial tramway, a wildlife refuge and a tour of Anchorage). The bus company provided us with lunch. We purchased all this but the Seward-Anchorage transfer through the cruise line. Most of the tour operators are in sync with the cruise lines arrivals and departures, but it was more convenient for us having the tickets printed and delivered to our cabin and after all the price was the same. CONCLUSION: We really liked this cruise. I did not have many expectations and I did not cruise before, so I did not even have anything to compare this to. I was surprised at how much I liked almost everything. Ship was nice, our cabin was nice too, service was very good, we liked the food and dining especially at the Canaletto and Pinnacle restaurants. We really enjoyed the ports visited, the itinerary and the shore excursions, which were the main reasons for this trip. On the minus side the early dining times and all the many selling attempts were the two things we did not like. Entertainment could have been a little better, but it was fine. Read Less
Sail Date: May 2018
We are from india , dr. ASHISH KOTAK AND FAMILY 1ST ABOUT CABIN THEY HAVE UPGRADE MY CABIN WITHOUT MY KNOWLEDGE AS LOCATION IS CHANGE AND FLOOR IS ALSO CHANGE WHICH I DID NOT LIKE 2nd as we are vegetarian and already we have inform ... Read More
We are from india , dr. ASHISH KOTAK AND FAMILY 1ST ABOUT CABIN THEY HAVE UPGRADE MY CABIN WITHOUT MY KNOWLEDGE AS LOCATION IS CHANGE AND FLOOR IS ALSO CHANGE WHICH I DID NOT LIKE 2nd as we are vegetarian and already we have inform them before 2 month they have provide veg meal but everyday same rice and dal , i mean they are nit interested to serve good variety of indian veg food though main chief chef was indian but not good response as on board only 2 family are pure vegetarian and indian , thumb rule is if indian family are more then they have to serve indian good veg. Food so though we have paid same cost and service or tip daily as others we were getting nothing , for non vegetarian food with so much option but for pure veg, one or two , so be prepared . OTHERWISE SERVICE OF ALL STAFF EXCELLENT AND EVERYTHING WELL ON TIME OVERALL ENJOYED MY 1 ST CRUISE Read Less
Westerdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 3.9
Entertainment 4.5 3.7
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.8
Family 2.5 3.8
Shore Excursion 4.0 3.9
Enrichment 4.0 3.6
Service 4.5 4.3
Value For Money 4.5 4.0
Rates 4.0 4.2

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