12 Helpful Votes
Sail Date: March 2019
I booked this cruise mainly due to the itinerary it offered to East Asia, the brand of Holland America was the second reason. The Westerdam is a nice, clean and comfortable cruise ship and offered all the amenities that cruise lines ... Read More
I booked this cruise mainly due to the itinerary it offered to East Asia, the brand of Holland America was the second reason. The Westerdam is a nice, clean and comfortable cruise ship and offered all the amenities that cruise lines offer. I enjoyed the itinerary and all the ports visited. However, my experience of the Westerdam was a little disappointing and although the staff were polite and welcoming that really hid the lack of attention to detail and lack of service in some areas. Having spoken to a few guests who had travelled on the Westerdam previously it appeared I was not the only one experiencing a lack of service that would be expected on a ship of this calibre. Keeping it brief I experienced: A wait of over 20 minutes for food from the Dive Inn take-out only to find they had not switched on the little box that notifies you when the food is ready and then served me cold food. Having clothes returned from the laundry where on 3 occasions the clothes were not pressed or part pressed. For the whole cruise (apart form the last 2 nights after I had to highlight this to the waiter) I was not offered any alcoholic drinks with my dinner whilst watching other passengers arriving at their tables with wine, beer or soft drinks waiting for them. Whilst staff would acknowledge you with the obligatory good morning, afternoon or evening the Officers must of believed I was a member of staff because they were arrogant and rude on some occasions and this even includes the Captain who passed me one day and whilst I was attempting to see what his name was I got such a look of distaste, no hello or how can I help you. Being lied to by the EXC team (excursions) in regards to dis-embarkation resulting in many passengers paying $15 for a transfer when in fact there were plenty of options at the dis-embarkation port. The EXC team presented that taxis would be not available and even provided pictures of lines of people queuing for a taxi, there were lots of taxis on stand by! There were other little things which you normally brush off as 'oh well things happen' but a lot of these things add up and just highlighted the lack of control the management had on its staff and service suffered. First time on Holland America and not a good experience. Read Less
7 Helpful Votes
Sail Date: March 2019
This was the friendliest cruise ship, we have been on. The crew were helpful and happy to serve. Stateroom was comfortable and larger than those on the newer ships. Good selection of tv programmes and movies available. The only problem ... Read More
This was the friendliest cruise ship, we have been on. The crew were helpful and happy to serve. Stateroom was comfortable and larger than those on the newer ships. Good selection of tv programmes and movies available. The only problem we had was with the air conditioning was not strong enough to cool the room enough during the night. The main dining room was good especially in the anytime dining restaurant, food was well presented and there were plenty of menu choices available including regional specialities to suit everyone. The lido was a little bit of a let down, due mainly to the way it was arranged for service. Breakfast was the worst as I had to wait at two different counters to be served my bacon and eggs as the english bacon and sausage were not available on the same counter as the fried eggs or the omelette counter. The dive in was excellent as the burgers are cooked to order with fries etc.... The salad bar was also good with a lot of choice. Entertainment on the main stage was a little disappointing and repetitive, the enrichment program was better and I especially enjoyed the port talks and lectures on the places we visited. The entertainment staff were very visible and I especially enjoyed the trivia and games. Read Less
1 Helpful Vote
Sail Date: March 2019
Great ports, lots of activities aboard ship on sea days. Services were outstanding; staff was pleasant and aimed to please. Food in the main dining room included options that were specific to our ports of call, and Lido Market dinners ... Read More
Great ports, lots of activities aboard ship on sea days. Services were outstanding; staff was pleasant and aimed to please. Food in the main dining room included options that were specific to our ports of call, and Lido Market dinners often reflected that as well. Ship is well-maintained. Would sail on this ship again and again. Embarkation process was a little slower than other cruise lines but disembarkation was efficient and smooth. Lectures by Master Kam enhanced the experience in understanding the histories and cultures of the Asian countries we visited. He also conducted tai chi classes that were open to all. Shore excursions were a bit pricey but the Holland American EXC tours that we took were run efficiently and showed us the highlights of the regions that we visited. We also booked some tours with friends. These were less expensive than the HAL tours and often covered the same areas. The ship-sponsored tours have the "convenience factor" and consistently expert guides. Read Less
5 Helpful Votes
Sail Date: March 2019
We have traveled on many HA cruises and still believe that it offers value; but over the years there appears to be a greater focus on profit and less on quality of service. They have definitely lost out to the more luxury lines and it ... Read More
We have traveled on many HA cruises and still believe that it offers value; but over the years there appears to be a greater focus on profit and less on quality of service. They have definitely lost out to the more luxury lines and it shows. We selected this trip as the ports were exotic and the cost of cabin reasonable; and that proved to be true. What changed is the up-charge for everything from bottled water to premium steak in the dining room. We were actually told that on some HA ships that top-of-the menu and second portions are at an added charge; and that this is scheduled to implemented on all ships later this year. The wait staff in both the dining room and the Lido deck were attentive and well trained; there was always someone at the buffet willing to help either carry a plate or find a table. The Lido menu was a bit boring and would imagine to be redundant to those passengers on for 28 days. At times the food on the serving line looked old and dried out but that is likely the effect of heat lamps on less popular dishes that are not replenished as often. Additionally thee should be better crowd control at the more popular food stations as wait times are long and crowd gets anxious. The 3rd deck main dining room is rarely filled and the menu is much leaner than on past cruises. Gone are the cold soups and a lack of a greater variety of appetizers. While steak, fish and chicken plus a vegetarian offering are available every evening, the variety is sometime lacking. I do not cruise to eat meatloaf, fried chicken and liver. The cabin attendants were friendly and did a reasonable job replenishing towels and linens. In earlier cruises HA always supplied a "goody basket" in the BR but that is long gone, as is additional bars of soap. We were in a veranda cabin and unfortunately the weather generally was not conducive to using it but on the one day that we could it was so grimy with sea salt that one wondered if it had been cleaned between cruises. Otherwise ship was older but appeared maintained; public spaces were a bit cramped and lacked areas where one could sit and read or just relax without traffic. We will sail on HA again but only if the trip entices us and the price is right. Read Less
5 Helpful Votes
Sail Date: February 2019
We chose this cruise because the itinerary included some places we had not yet visited. We chose a Signature Suite because it afforded more room for not a large premium. The veranda, although larger than many ships, was not important ... Read More
We chose this cruise because the itinerary included some places we had not yet visited. We chose a Signature Suite because it afforded more room for not a large premium. The veranda, although larger than many ships, was not important since the weather was too cold to sit out there for even a short amount of time. We were very pleased with our cabin choice (8053) as it was very conveniently located. The cabin had a bathroom with a double bowl vanity, shower stall and tub with shower. Unfortunately, storage space in the bathroom is poor and not very convenient to use. There was only one shelf under the sink, so storage could not be organized. Our two big disappointments were the food, primarily, and the entertainment and shipboard activities, but less so. The menu choices were not as good as we have had on Celebrity, which is a similarly rated ship. On several occasions, food had to be sent back because it arrived cold. Entree choices were somewhat limited; however, the entrees available every day could be substituted, although they were not always very tasty. Portions for the most part are skimpy. I ordered rack of lamb, one of my favorites normally, but was disappointed when the entree came with only 3 small pieces of lamb chops, totalling probably less than 4 ounces of meat. Skimpy was typical of most dinner entrees. Desserts always sounded better than they tasted. They too were skimpy most of the time. The entertainment that was brought onto the ship was fairly good, but shows were short, most of the time less than 45 minutes. The production shows were uninspiring and most of the time lasted only 30 minutes or so. One show was stopped with no explanation and was not finished. We suspected a backstage "event" had occurred - perhaps an injury to a performer. The B. B. King Blues Club was very good and the sing along piano bar, with two pianos and male and female vocalsts, was also very good. Programming on sea days was limited and uninspiring. There were computer classes that were 30 minutes long, but not all computers were connected to the internet, making some of the people unable to fully participate. The one enrichment speaker was very entertaining but he seemed to always run out of time and have to rush through his usually good talks. Overall, it was an average cruise at best. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise because we love cruising in Asia and we prefer cooler weather over hot and humid weather. Holland America has a kind of a laid back atmosphere that we enjoy but their sea days are lacking in things to do. We did enjoy ... Read More
We chose this cruise because we love cruising in Asia and we prefer cooler weather over hot and humid weather. Holland America has a kind of a laid back atmosphere that we enjoy but their sea days are lacking in things to do. We did enjoy the lecturers on the various ports of call. They have worked on having better entertainment with piano players in the billboard on board lounge and BB King in the other lounge which was really good. The main show room was kind of a hit or miss, sometimes good and other times not so good. The singers and dancers from the ship were talented but the routines they did needs improvement because they sang a lot of songs we didn't recognize. The food in the Lido and Main Dining room was above average but a lot of the same kind of food. We did enjoy going to the Pinnacle Grill Restaurant (specialty restaurant) to have their crab legs and that was really good! The crew's overall service was very good. Had trouble 3 times with the guest services, 1st one was with exchanging money, they had me stand in 3 lines which took up a lot of time waiting, 2nd was when we received a note saying that after the first leg of our cruise (14 days, we were upgraded to 4 star Mariner), sent our laundry out but they charged our room for the service, eventually they took if off our bill but have to meet with them twice before it happened. 3rd, we received a note stating that on disembarking if we needed a wheelchair to report to the Pinnacle Bar 15 minutes prior to when we want to get off. We did report with other people but no one there with wheel chairs so I went to guest services and they said to just go back to the Pinnacle Bar and someone will meet us. We waited another 1/2 hour (1 hour by now), no one came so we decided to get off since we made private transportation reservations only to find the wheel chairs located on the second floor at the Ocean Bar. It was upsetting because when we got there and asked to have a wheel chair, the staff said there were a lot of people waiting and we would have to patient and wait our turn and that our color and number has not been called yet which really upset me. I told her our number was called over a hour ago and then she gave us the next wheel chair that was available. Read Less
1 Helpful Vote
Sail Date: February 2019
The ports on this cruise were fabulous. Even though it was cold for the first few weeks, it was well worth going. The crew on Westerdam are some of the best I've come across on any HAL ship. ALL of them were wonderful. The ... Read More
The ports on this cruise were fabulous. Even though it was cold for the first few weeks, it was well worth going. The crew on Westerdam are some of the best I've come across on any HAL ship. ALL of them were wonderful. The cabins however, are tired & need an upgrade. Our bath had a crack in it & poured water all over the floor every time we had a shower. We tried to get them to fix it but, in the end, we fixed it ourselves with gaff tape!! The public rooms however, had been upgraded & were excellent. Food in the MDR was great, as was the service. The Lido however, was another story. Food was usually cold or luke warm & some of the service attendants less than friendly, so we stopped eating there. The entertainment was OK. Production shows were ordinary & so were the guest entertainers. BB's Blues club band were fantastic but played VERY little blues so we stopped going!! The ports were excellent & the guest lecturer Master Kam fantastic. Also, they are now giving lots on talks with info about upcoming ports which, if you are an independent traveller, is invaluable going ashore by yourself. The ship's shore excursions that we went on were all good. Only problem, of course, is rude inconsiderate people who WON'T be back at the bus at the specified time making everyone else wait for them & losing sightseeing time at the next stop. Read Less
2 Helpful Votes
Sail Date: February 2019
We joined the Westerdam in Shanghai having spent a great week discovering the exciting city of Shanghai. This was my third HAL cruise so my expectations were high. Unfortunately it was very disappointing overall. As a plus Embarkation and ... Read More
We joined the Westerdam in Shanghai having spent a great week discovering the exciting city of Shanghai. This was my third HAL cruise so my expectations were high. Unfortunately it was very disappointing overall. As a plus Embarkation and disembarkation had improved from previous trips. Cabin was standard and clean. Meals were very ordinary and on multiple occasions came to the table cold. Many experienced mariners commented on the HAL deterioration in food/meals compared to previous experiences. Senior staff were informed on several nights but nothing was done. Entertainment by HAL troupe was geared to a younger audience ( screeching, loud nightclub type of music) whenost of the target audience were seniors. Several nights there were excellent classical and pop performers ( one Australian & one English). They made up for the other nights. Initially two nights In Seoul were scheduled but this was changed to one after we booked. Very disappointing. Shore excursions were expensive and most we could have organised ourselves for half the cost ( as we did with Beijing two day trip). I would hesitate to travel with HAL again. Read Less
17 Helpful Votes
Sail Date: January 2019
We chose this cruise because the itinerary was what we were looking for and the dates suited us. Let's start with the positives. The ship was clean and the staff were generally very good; some of them gave us exceptional service. ... Read More
We chose this cruise because the itinerary was what we were looking for and the dates suited us. Let's start with the positives. The ship was clean and the staff were generally very good; some of them gave us exceptional service. The cabin was very good as was the food on board. We ate in the both the Pinnacle and the Italian speciality restaurants and they were well worth the additional cost. We had one of the drinks packages and the choice of drinks was perfectly adequate, although it did make us smile when we saw the number of drinks priced at just over our $9 dollar limit. We booked an extra night in Singapore before the cruise and an additional night in Hong Kong afterwards and they were both excellent hotels. Having the additional time in the two cities added greatly to the overall experience. Our cruise was for 16 days, not realising there was an option for a further 15 days, but this was plenty and the itinerary was excellent. Both embarkation and disembarkation were very efficient and ran smoothly. We did 3 excursions booked through Holland America and they were very good although expensive (more on this later). Without a doubt the entertainment highlight for us was the Philippino Staff Show. It was excellent and this was reflected in the feedback from the audience. The other big plus was that we made some very good friends on board and we had a great time together. Now for the negatives: As I have said, we booked 3 trips through HAL but their trips were so expensive that we also looked at other options. We booked tours to Ho Chi Minh City and Hue through ShoreExcursions.Asia and they were top class and around half the price. We resolved to do our own thing at most of the stops and we were so glad that we did. It wasn't until we were on board that we found that at a number of the ports a free courtesy bus was provided to run guests into the city/beach. On most sea days, we were given a presentation by Jeremy about travelling independently once going ashore at the various ports and these presentations were excellent. I assume we were not told this in advance because HAL want you to but their excursions but the demand for the information was clearly illustrated by the fact that by the end of the cruise Jeremy was giving two presentations a day and the theatre was packed. The one trip we did do indepenedently that didn't pay off was at Sanya and this was through a Chinese Travel Agency and this was a disaster. What made it worse was that Sanya was one of the destinations where there was a free courtesy bus to the beach! We were also not told in advance about ports where tender transfers were required. This didn't concern us but would have been a real issue for those passengers with mobility problems. The clientale on the Westerdam were generally older and this was reflected in the entertainment and bar facilities that were provided. On other cruise ships that we have been on, the Atrium is the focal point of the ship but this was certainly not the case on the Westerdam. There were aslo a number of random bars and quiet rooms that we felt could be better used. Overall, the entertainment was not that good. The Request Shows by the pianists were a bit of a mockery as they actually played very few actual requests and the shows in the theatre were also nothing to get excited about. One big criticism of the Westerdam was that it was so cold onboard. Despite numerous complaints, this was never resolved. this was also the case with the unpleasant smell emanating from the toilets near the BB King Club. As I said earlier, we had a drinks package and whilst it was expensive, I'm glad we had it. We were told beforehand that a gratuities charge would be applied and this would have added up to $480. However, in common with a number of other English guests we filled the form in to say we would not be paying it and chose to tip those members of staff who served us well. Generally, the staff were very good but this cannot be said of the ship's officers who made little attempt to interact with us. Whether they were more welcoming to the American guests I don't know. Another excessive additional charge, which I understand is not just applicable to HAL, is the wi-fi. This is purely a money-making exercise and on sea days in particular the coverage was very poor. Overall, I very much doubt that we will be travelling with HAL again. Read Less
1 Helpful Vote
Sail Date: January 2019
It was a great overall experience. The itinerary is what attracted us to this cruise as we had done China, Korea, Japan and a Transpacific to Vancouver in 2015 and this cruise offered new Asian ports - just the 16 day itinerary. The ... Read More
It was a great overall experience. The itinerary is what attracted us to this cruise as we had done China, Korea, Japan and a Transpacific to Vancouver in 2015 and this cruise offered new Asian ports - just the 16 day itinerary. The service as is always the case with HAL was above average. Quality of food was very good, loved the food the artwork and gorgeous flower arrangements. Entertainment was the weakest point on this trip but Planet Earth really stood out and the BB King show was lively and very enjoyable made up for the Theatre offering. Just took one tour with HAL, Koh Samui, the day we got soaked. HAL tours are good but too expensive. I am a regular cruiser with HAL love the cruise line but the cost of the tours is never addressed. Shame. The cabin was as expected, always clean - excellent service. We are Looking forward to our next cruise with HAL. Read Less
2 Helpful Votes
Sail Date: January 2019
We were on this ship for 59 days. For 59 days we smelled SEWAGE in the corridors. The ship and its furnishings appeared rundown, worn out and FILTHY. Cabin ceiling ventilator was encrusted with dirt and dust. Some food served in the ... Read More
We were on this ship for 59 days. For 59 days we smelled SEWAGE in the corridors. The ship and its furnishings appeared rundown, worn out and FILTHY. Cabin ceiling ventilator was encrusted with dirt and dust. Some food served in the main dining room looked and smelled rotten. Kitchen staff paid UNFAITHFUL adherence to special dietary need and illness ensued requiring proximity to bathroom and staying on the ship even when docked. The Lido restaurant was not properly cleaned in the area of the tables and chairs. The same dirt and food particles were visible in the same areas several days in a row. When this was pointed out to a uniformed officer in the restaurant the officer immediately required one of the servers to do a clean-up. Dearth of on board activities and lack of entertainment crew. Consequently, the on-beard experience was often boring. There was no Karaoke, no organized sports event, no choirs, no shuffleboard, steeplechase etc. like we experienced on other cruise ships. The on-shore excursions were BADLY over-priced. Very minimal compensation was given for pain & suffering caused by Thai massage injury to back - a highly recommended ship excursion by excursion staff. The excursion manager was RUDE and insulting when the back injury was brought to her attention. The ship’s hotel manager was RUDE and insensitive to us in a meeting we had requested to tell him our numerous disappointments on the cruise. On a positive note, most of the staff were friendly and caring. The guest relations manager was particularly sensitive to our concerns and very kind. The quintet (four string musicians and pianist) were excellent in the Lincoln Centre. The on-board grand pianos were BADLY out of tune. This greatly compromised the beauty of the artists’ music and talent. In fact, several of the grand pianos on board, including the one on the main stage theatre and the two in the piano bar were badly out of tune. This was confirmed by the on-board musicians themselves in discussions I had with them. The hotel manager’s assistant said that all the pianos had been tuned at the beginning of the cruise because she had written a check to the piano tuner. If the piano tuner had been paid, the tuner did not do the job! The HAL complaint department at the president’s level have been very slow to respond to our written complaints and request for a full refund of our expenses associated with the cruise. They have offered us approximately one-one hundredth (1/100) of our request. Their offer to settle our numerous complaints is clearly an INSULT. Our letter of complaint was submitted while still on board the WESTERDAM. We have been home from the cruise more than TWO MONTHS and HAL has failed to settle our complaint at this point Our happiest day on this cruise was the 59th day when we could leave the ship and go home. We look forward to being treated with the respect we deserve by president’s office in granting us a FULL REFUND. Read Less
2 Helpful Votes
Sail Date: January 2019
We chose this cruise because of the itinerary. We have previously sailed with P&O, Princess and APT. Embarkation was very crowded and took a long time. I don't understand why the times aren't staggered to prevent hundreds ... Read More
We chose this cruise because of the itinerary. We have previously sailed with P&O, Princess and APT. Embarkation was very crowded and took a long time. I don't understand why the times aren't staggered to prevent hundreds of passengers arriving at the same time. We chose a signature suite and paid the extra $$ for the larger cabin and the location on the ship. Our expectations were a lot higher than what was delivered. We were very disappointed when we entered the cabin because it had a filthy odour and was very worn and used looking. Certainly not up to the standard of previous suites we have stayed in. Not a good start to the holiday! I cannot fault our room stewards because they can only work with what they are given. We prefer to have a more relaxed holiday and not do a lot of fine dining, so we only visited the dining room a couple of times. The food was OK but not remarkable. The drink service was very slow. The food in the Lido dining area was very repetitive. However, I did like the idea that we were served by the staff so that it wasn't a buffet type area. However, there seemed to be a problem with the food as my husband and I had gastrointestinal problems twice. The 2nd bout was definitely from the food eaten on the ship as we had not been onshore, so I am also attributing the 1st bout to that as well. It was not the norovirus because ours responded to antibiotics. We could not fault the Doctor or the medical staff. From our observation it seemed as if a lot of passengers were experiencing the same problem as we were. We also noticed that the hygiene was not up to health standards as far as passengers sanitising their hands before entering the dining areas. On previous cruises there are staff allocated to the entries to make sure that everyone who enters the dining areas are given the hand sanitiser. The entertainment on the main stage was very poor. The corridor leading to the mainstage and the BB kings bar emanated a very unpleasant odour. I had been told that it had been reported but nothing was done to alleviate the problem. We found the gratuities charge was not worth the value that was being charged. As did many other passengers, we also chose to opt out and decided to personally pay staff that served us well. The beverage packages need to be reviewed. It is completely unreasonable that everyone in the same cabin has to have the same beverage package. The tour desk weren't fully informed about certain aspects of different ports. e.g. not informing passengers about shuttle services at different ports. Disembarkation was a disaster! If you are disembarking at Kai Tak terminal do not take any notice when the tour staff produces photos of long queues and saying there will be no taxis available. We were told that it was too far out of town for the taxis to come. We were then offered to be transferred by bus for $US15 to the airport express station in Hong Kong. BUT surprise, surprise, as we exited the terminal at least 50 taxis were waiting. We then had to walk at least a kilometre to a bus that didn't have enough storage space underneath for the luggage. SO we were packed into the bus with the excess luggage piled on top of one another on the seats. A very dangerous situation if the bus had to brake suddenly! HOWEVER, it only gets better!! As the bus was driving to the station the luggage door on the outside of the bus opened and luggage spilled onto the road. NOT happy travellers! Another example of the tour staff being out of touch with what is available at terminals. Or is it just so they can fill the buses?? Surprisingly there was a survey waiting for us when we returned home. We truthfully answered all of the questions. However, it seems they choose to ignore unfavourable feedback as we have not had a response from them. Our advice if you are considering cruising on Westerdam…… 1. DON'T waste your money. There are so many nicer ships to holiday on. 2. Take plenty of immodium with you. ( prescriptions are extremely expensive compared to Aussie prices ) 3. Have travel insurance. Read Less
5 Helpful Votes
Sail Date: January 2019
I only awarded two points to Westerdam on the 31-day cruise because what little they did well should be expected on a cruise ship of their category, there were many things wrongly done and mishandled by their officers and after many ... Read More
I only awarded two points to Westerdam on the 31-day cruise because what little they did well should be expected on a cruise ship of their category, there were many things wrongly done and mishandled by their officers and after many passengers complained in an consistent manner, They tried to improve absolutely nothing. Other passengers claimed that these problems arise from previous cruises in Westerdam but there is not the least concern for an improvement. What they did well and should be expected: 1.- In my case I did not have any problem in the room. It was noted its continued use for a long time, but had no problems. There were many plumbing problems in other people's cabins. 2.- The dinners in the formal dining room were not very good on most nights, although sometimes the service was very slow. 3.- Protection of passengers in the sense of fumigation of the room and fumigation of the dining room when there was an incident in that area. 4.- The attention in the room was always good. The efforts of waiters in the main dining room also. 5.- Pianists in Piano Bar were good and did their best effort. 6.- Invited artists were good: The violinist Mackay and singer from England. 7.- We chose this boat basically for the itinerary and we had the great opportunity to visit many countries. Offered tours were good but expensive. What I did not find in Westerdam and I have seen and enjoyed in other lines of the same level: 1.- There was no music in the ship, it was a cruise that seemed dead. In other vessels the atrium is the central point of activities for passengers. There were no activities in that area and there were zones of the boat that were not used at all, they were wasted. In other lines I enjoyed excellent music at the pool (before noon), during lunch, in the afternoon at the pool, before dinner in the atrium and many people danced, after the night show and after dinner and until after midnight at the disco. I do not talk about cruising for young people but for seniors. 3.- If my husband bought a package of beverages, I should buy the same and for health reasons, I should limit my consumption of alcohol. We do not buy it. 4.- They do not have musical groups of 3 or 4 people as in other lines that make the ship happy with music and songs. The dance group was without energy, tired, not wanting to work, Their scant and mediocre presentations were 30 minutes ....... Incredible !! They did not have choreography to make their presentations. The choreography was bad and minimal. 5.- The officers did not have the capacity to solve problems. Passengers talked to them and they were slow in resolving matters ..... without results. 6.-The tendering was a disaster in the first port in Thailand. At least 700 people got soaked in water for an hour and a half and the officials did nothing ... They looked at each other's faces and put the blame on the port authorities. In the second tendering there was 600 people waiting for an hour and a half on the boat trying to leave. There was good sunny weather and no wind. I heard in the night that it was said that the sea was rough and the wind very strong and therefore it was impossible to do a normal tendering. Similar situation occurred with the courtesy buses for 2000 passengers. They appeared 3 buses of 70 passengers each one and then ............. to wait another hour to see if the transport arrived. The responses of Holland America ........ NONE. 7.- The food in the LIDO was of medium quality for bad. And the fact that we have to wait for the employees to serve delays the process further. In my opinion food has no creativity or energy to create it. The Italian food area always has too much salt. I am a person who likes cooking and knows how to prepare it. Cutted Small cakes make them dry in a few minutes. It is the same with fruit or cheese served in small plates. 8.- Officers did not do the minimal effort to interact with passengers only to fulfill their duties. What a difference with Officers in other cruises 9.- I saw cruise directors with a lot of energy and personality that irradiate happines and energy to passengers. It was not the case in Westerdam The cruise director did not motivate anybody for the daily activities. 10.- Horrible odor in the halls close to B B Kings. It seems that below that area accumulates all the waste of the ship. The captain was informed at the beginning of the cruise WITHOUT ANY RESULT. 11.- The only place to dance after 10 o'clock at night was BB kings, where the musicians and entertainers never connected with the public. In addition to the terrible smells. The only thing that remained after dinner and going to the piano bar was going to sleep. Other passengers informed me that the option to dance after dinner was eliminated to create .......... A COFFEE BAR on the 10th floor ?. Who takes these decisions ???? I will recommend HAL to friends and family? DEFINITELY NOT!! Will have another cruise with HAL? NOT!!! Read Less
4 Helpful Votes
Sail Date: January 2019
This was our first time sailing on Holland America Line, and we were pretty impressed. We’re younger than the typical HAL cruiser, but that didn’t stop us from enjoying all that the MS Westerdam had to offer. We selected this ... Read More
This was our first time sailing on Holland America Line, and we were pretty impressed. We’re younger than the typical HAL cruiser, but that didn’t stop us from enjoying all that the MS Westerdam had to offer. We selected this cruise for the itinerary first. We'd also heard good things about the food and service on HAL, so we were interested in giving it a try. The ship was great. We love the intimacy of a smaller ship, and the renovations HAL has done on the Westerdam seemed tasteful and appropriate. The entertainment was interesting. We didn’t care much for the production shows, but the live music (especially Lincoln Center) was quite good…and a nice change from the typical cruise fare. The itinerary was wonderful – the perfect ratio of ports to sea days for our taste. The food was quite good, especially in the Pinnacle Grill. The service was mixed. We LOVED the staff in the Neptune Lounge and Pinnacle Grill. Our room stewards and service team in the dining room were a mixed bag…not all of the staff seem to engage with the guests in a meaningful way, which I really crave. We only took one ship excursion. We weren’t really interested in the excursions offered by HAL for most of the ports – somehow they felt limited or too basic for us…we really like to dive in head-first to new places. The excursion we DID do through HAL was quite boring and a significant amount of time was spent on a "shopping opportunity” that would have been better spent seeing more of Siagon. Overall, we’d definitely sail HAL again (we actually are booked on a Baltic cruise later this year because of an excellent deal), but it wouldn’t be our first choice. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose the Westerdam because we had sailed on this ship before and were familiar with it. We stayed in a Neptune Suite Aft, level 7, corner suite with a verandah....which was very nice. Our room stewards were wonderful and met every ... Read More
We chose the Westerdam because we had sailed on this ship before and were familiar with it. We stayed in a Neptune Suite Aft, level 7, corner suite with a verandah....which was very nice. Our room stewards were wonderful and met every one of our needs! The Itinerary was great, except Sihanoukville in Cambodia. This port is in it's infancy as far as tourists go, but we joined the ship that day they docked after leaving from the Bangkok excursion to go off on our own to visit Siem Reap and Angor Wat. We planned the excursion on our own (way less expensive than what was offered through Holland America) and found that city in Cambodia to be delightful. If Cambodia is judged by a traveler, only on this port, Cambodia is getting the short end of the stick....Siem Reap was wonderful. The food was good on board and plentiful, especially the Asian themed on the Lido deck, and in the Dining Room. We ate at the Specialty Dining three times....Rudy's Fish (not to our liking at all...probably what we ordered, versus the quality) and at the Pinnacle Grill Twice (food was excellent). We only went to one show, and it was only MEH, in our opinion. Very talented kids doing the same or similar shows we had seen before five years ago. We heard the comic/impersonator was awesome, but he missed that. As a Neptune Suite, we had the use of the Neptune Suite Lounge which was awesome...they had juices, coffees, light snacks, treats, small plates all day long for our consumption, and a wonderful staff (Gabrielle, Paolo) who answered any questions we had. Very kind. Also had unlimited use of the laundry services, which were done in one day, and nice to have (I would've packed way less and had more room for the huge amounts of stuff I bought in ports!) We also had priorty tendering, embarkation, and disembark. Avoiding lines was a positive to that benefit. The cabin was nice, large and suited our needs. HA probably needs to look at refurbishing the overall ship decor sometime soon however as it's a little dated in my opinion. Our dressing mirror was cracked and the tub and shower couldve used a little caulking update, but I'd give the room an A-. Now, the only real negative I have is the smoking issue. My husband and I both smoke. Before we booked this cruise, we most surely asked our cruise consultant about the availability of smoking areas. We were given six or seven spots as smoking areas, plus we were told we could smoke in the Casino. Imagine our surprise when we got on the ship and were told there was only one area to smoke....Lido Deck 9, aft. Thats it. No smoking in or anywhere near the Casino. (sorry Holland America but you lost a ton of money I would've spent had I not gotten up to go for a ten minute walk to smoke every few hours). I am fine with no indoor smoking totally, I get it, but the smoking area consisted of four tables that seated maybe 8 people, and they were hard as hell...no cushions, HARD, SLATTED TEAKWOOD BENCHES & SEATS. Considering the fact that we paid 4k plus each to be there, we were pretty annoyed. You had nowhere to layout where you could smoke. Obviously it took us a few days to kind of work through the annoyance of the misinformation we were given by our HA cruise consultant. Apparently there has been NO SMOKING in the casino and other spots for over 2 years on this ship. (Can't wait to review our cruise consultant on that one.) I think Holland is missing the boat (pun intended) by not having a reasonable accommodation for Casino players closer to the Casino. Another negative, was the fact that they decreased the size of the casino and put the Dueling Piano guys (who had a great show by the way) RIGHT NEXT TO THE BLACKJACK and POKER tables. I swear....it was a pretty popular show, and pretty crowded, but for GOD's SAKE...put a wall up between the two venues. I didn't mind hearing them, but I also liked hearing what the dealer had to say, or delight in the witty banter between players....not possible with two guys pounding out Piano Man just ten feet away! By the way, the casino staff were awesome....very service oriented and fun as well! One of the best choices we made was to come to SIngapore for a few days before the cruise, and to stay for an additional day the day before we flew home. SIngapore was lovely, had tons to do, was clean, great food, great shopping, etc. I loved all of the ports we visited, and we used Tours By Locals and Trip Advisor to find local guides so we could avoid the herds of folks on the busses to the touristy stuff. On each ofour excursions, we got a local flavor, and a real feeling of the culture and people we went to see. HaLong Bay was wonderful, loved Bangkok, my favorte spot was the visit to Da Nang- Hoi An Might Market (Amazing). Would we go again? Hmmmm.....I would go with Holland again, but not this ship...I, for personal reasons, would like to be able to smoke in a Casino, and have a reasonable accommodation and comfort when I do. At the end of the day, we met great people, saw wonderful things, and the vacation was a B+ in my book. Read Less
3 Helpful Votes
Sail Date: January 2019
This was our 5th cruise , our second with Holland America and as always we chose it for the itinerary which offered 3 different Asian countries including 4 in Vietnam and overnight stops in Bangkok and Danang with a round trip from ... Read More
This was our 5th cruise , our second with Holland America and as always we chose it for the itinerary which offered 3 different Asian countries including 4 in Vietnam and overnight stops in Bangkok and Danang with a round trip from Singapore offering the extra opportunity to celerbate the New Year there . Surprisingly the ship was just over half full which meant that the public areas , pool, bar and especially the Lido were easier to navigate than is normally the case. We found the ship and our stateroom to be immaculate. For details of our cabin see below . Service by all the members of staff was excellent - with the obvious note that around the pool and in the buffet is can be a bit slower than elsewhere because of the number of people vying for attention but in general is was better than our experience on other boats . We found the layout and design on the ship pretty friendly in particular the number of different bars and place to hang out - the Gallery bar and the Crow's nest were particular sanctuaries. Even the 4pm happy hour didn't seem overly crowded. We thought the food was pretty good overall. We had one poor experience in the main dining room with an overcooked steak . One poor lunch time service I think because we skipped the starters and somehow that meant our main course still only arrived with everyone else's and one breakfast in the cabin with cold tea - but otherwise service and standards were very acceptable for this kind of ship. The menu choices were good for us and we always had a few options which appealed. Regarding the itinerary - we had to skip Koh Samui due to a tropical storm so we started with two sea days the rest went according to plan .Be aware that most of the ports are not closely located to the key sites , they are industrial container ports and there is nothing to do within walking distance. For Bangkok and HCMC it is a 2 2 1/2 hour drive to the city so you can only really do the highlights. If you want an in depth visit then go by land and not by boat. On the other hand Halong bay is now a docking location and not a tender port which is a big bonus . We had problems with disembarking on two occasions ,one in Nha Trang due to problems with the tenders and once in Hoi An which I think was a late arrival . These delayed us by 1 hour on each occasion and communication from the ship could have been improved in each case leading to crowding in the disembarkation area. The Vietnam stops were excellent in particular Halong Bay where we took a day tour with Indochina junk which was fantastic. Danang - where we went to the utterly charming Hoi An and the ancient city of Hue ( Tour with Shore Excursions Asia ) - was also excellent. We stayed overnight in Bangkok which I would recommend to make the most of the time . With a private transfer ( Oriental Escape) and an overnight hotel stop ( Eastin Sathorn) this was still pretty cost effective and allowed us to have extra time. Cambodia was a big disappointment , the town of Sihanoukville is overdeveloped and dirty and frankly an unpleasant place to spend any time . It was a great shame and i felt sad for the residents . It is not a good reflection for the rest of the country which is worth seeing . We didn't do any ship tours we used Cruise Critic contacts to make groups in all locations and process that worked very well and helped us meet people on board. We probably saved in excess of 500 USD per person through this process. Entertainment on board was OK . On this ship the show times are 20.00 and 22.00 . I didn't like this set up .As a late diner this meant there was nothing to do in the early evening ( 16.00 happy hour a bit early to start if you are n't dining till 20.00 ) and since we had a lot of early morning tours we missed most of the 22.00 shows. I prefer the early show at 18.00 and the late one at 20.00 followed by happy hour from 21.00 for everyone . There were just 4 shows in the two week itinerary and the rest were guest entertainers . Nothing the write home about . The Port experts Jeremy and Kevin ( i think ) and their port talks were EXCELLENT . A great resource not focused on selling the ships tours but helping you make the most of the destination however you are travelling. A real highlight for us . I personally didn't enjoy the ships lecturer Michael HIcks but others I spoke to enjoyed his talks so I guess it is a question of each to his own . The did enjoy the America Test Kitchen and the Trivia Games too . Overall I think the onboard activities were in line with what we expected , not everything to everyone's taste but enough to have something that will appeal to you. We didn't use the SPA or buy a photo package because I felt the prices were just too high . It didn't look like either service was very busy so I don't think I was the only traveller who thought this . Embarkation and Disembarkation at the beginning and end of the cruise worked well . The embarkation desks in Singapore where they do check in are strangely cramped inside a large area leaving everyone huddled around a little desk which could be improved but it was quick and efficient. I think we would travel again with HAL - overall we liked the ambience and thought the service and activities were good for this size and rating of ship. I would in particular recommend the Vietnam itinerary to other travellers . Read Less
5 Helpful Votes
Sail Date: January 2019
We've been on Holland American several times over the years. It was a far better cruise line before being acquired by Carnival. We were onthe old Niew Amsterdam and the newer one. We also cruised on Zandaam. Anyway, it seems to me ... Read More
We've been on Holland American several times over the years. It was a far better cruise line before being acquired by Carnival. We were onthe old Niew Amsterdam and the newer one. We also cruised on Zandaam. Anyway, it seems to me that most of the industry is dumbing downCruising is not what it used to be. Boarding was slow but OK. Our luggage arrived fairly quickly. Our cabin (8115) was tired and showed it's wear. There was no explanation of the shower fixture and one could easily get burned. For the first few days there was a burst of brown water with the first day's use of the shower. In our 15 days on the ship we had two toilet floods. The cabin was well cared for and the stewards were very pleasant. Our major disappointment was the food. The lido was standard fare with breakfast and lunch being average. The service was inconsistent. It was sometimes good and efficient and not so at other times. As the wait staff does the bussing this is probably a factor. Lunch in the dining room was pretty good although the last time we visited the pasta was inedible. We sat next to a table where there seemed to be no rolls for the hamburger that was ordered. The best I can do here is 3 out of 5. Dinner was truly a mixed bag. We ate there about 10 times. I had only one entree which I would rate as very good. The others were fair to good only. I usually didn't finish any of them. We used room service to start the day. One day we got 5 juices and no coffee. I think the extra 3 juices were delivered rather than the 3 cup coffee order. Another day we got no coffee although it was ordered. The breakfast service was always delivered on time We did not buy any of the ship's excursions although by using Cruise Critic we were able to enjoy some good ones. Skipping our first port Koh Samui Thailand was a major disappointment as we had planned to visit an elephant retirement facility. Skipping KS was not the ship's fault as there was a major storm Bangkok was OK and we stayed in a lovely downtown hotel. The river was a joy. Why we stopped in Sihanoukville Cambodia is a mystery to my. It is a dirty dusty port town with almost nothing to offer. The Chinese are developing it in a big way and my guess is that it will be the next Macau in 10 years. Right now it is the current Cambodia shanty town. Some suggested that the stop was to allow those who wished to visit Ankhor Wat. There has to be a better way to do this. It was an unnecessary and stupid place to visit. All of Vietnam was great and our visit changed my opinion of the country. Socialism and Communism seem to be working. Saigon and Halong Bay were knockouts. We bought private tours. A an aside HA (Carnival) charged $55 each for the Vietnam visas. The going rate for a multivisit Vietnam visa is $5. this is gouging I think, $50 pure profit There was a 1 hour bar happy hour each day. One can actually get two beers for about $9 (plus an 18% tip of course). Other second drinks are also $2 during the happy hour. The bartenders were great We did not attend any of the shows. The port talks were quite good. There was a speaker who gave very good presentations on Indochina and each country we were to visit. I think his name was Hicks. He was very good. He was one of the few ship highlights. I earlier mentioned the dumbing down of the industry. This is certainly true in the dress standards. In the dining room I was not always sure if I were on a 'cruiseliner' or at McDonald's. Enough said on that Sometimes one picks the ship and sometimes the itinerary. This time it was the itinerary. The ship was lacking. The best I can give Westerdam is a 3 out of 5. Read Less
4 Helpful Votes
Sail Date: December 2018
First cruise with HAL after 3 RCCL we were wanting : 1. Fewer to no kids - more than we expected 2. Better service- good but no better than RCCL 3. Iternerary south east Asia - Awsome 4. Dinner guests - the best company ... Read More
First cruise with HAL after 3 RCCL we were wanting : 1. Fewer to no kids - more than we expected 2. Better service- good but no better than RCCL 3. Iternerary south east Asia - Awsome 4. Dinner guests - the best company ever. 5. Decor - a bit outdated in places but others were good like the exploration cafe the old crows nest. 6. Entertainment- average compared to RCCL but enjoyed BB. Kings 7.. Room attendants were attentive with the usual towel animals and lots of smiles but finding black hairs in the bath on arrival. 8. Food in main dinning was ok each night but the wording on the menu was not very clear. Some nights there was lots of differing flavours in each dish but the actual taste was a lttle bland. Many dishes could have been warmer. 9. Efforts for Christmas and new year were a little under whelming with no wow factor it was all ok but seems things had been tempered back compared to previous years after talking to regular cruisers. Read Less
3 Helpful Votes
Sail Date: December 2018
We had travelled as a family with HAL on 4 previous occasions. Always loving it however HAL lost some of their shine for us with this cruise. There appear to have been service / facility reductions compared to previous cruises. I am not ... Read More
We had travelled as a family with HAL on 4 previous occasions. Always loving it however HAL lost some of their shine for us with this cruise. There appear to have been service / facility reductions compared to previous cruises. I am not sure if this is peculiar to the Westerdam or a trend for HAL. 1) No self service laundry any more - only valet service. 2) No separate disco anymore; has been converted into a games / TV area. 3) New Years Eve celebrations had been confined to Lido instead of multiple options across the ship. 4) The number of hand sanitizers around the ship were far fewer. 5) No prizes anymore for daily activities. 6) Trivia and happy hour no longer located on Observation Deck. No reason to go there any more. 7) Entertainers had far less interaction with the guests than previous cruises. I still rated the service aspect very highly for our cabin staff and waiters in the Main Dining Room. The food was excellent too. Embarkation and disembarkation was very smooth and efficient. The Visa costs for Vietnam and Cambodia added a lot to the cost of our trip. This was handled well by HAL but guests need to be aware of these charges before booking the cruise. On previous HAL cruises we have felt like Royalty. On this one, we felt like a number. I hope these reductions are only on the Westerdam but I fear it might be across the fleet? Read Less
2 Helpful Votes
Sail Date: December 2018
First time visiting Asia. This itinerary covered the most countries of all we reviewed. Hong Kong, Vietnam, Cambodia, Thailand and Singapore. Nice combination of port and sea days. Love being able to visit many countries and unpack only ... Read More
First time visiting Asia. This itinerary covered the most countries of all we reviewed. Hong Kong, Vietnam, Cambodia, Thailand and Singapore. Nice combination of port and sea days. Love being able to visit many countries and unpack only once. Ship only held 1900 passengers so it was a nice size. Sit down dinner in the evening with good high quality food. Open seating allowed us to eat when we wanted and share a table by ourselves or with others. Sea days with many options of education (history, cooking, Microsoft) play ( Bingo, bridge) or entertainment. Enjoyed tour of kitchens and backstage. Ship decor basic but Classy. Multiple pieces IG artwork throughout the cruise. Love the bathtub in the room. Friendly crew who learned what we liked. And made things special. Ship excursions expensive but able to find reasonable yet great private tours. Did take ship overnight to Bangkok tour and it was totally worth it. Read Less
1 Helpful Vote
Sail Date: December 2018
4 of us took a family trip on the Westerdam from Hong Kong to Vietnam, Cambodia, Thailand, and Singapore. Excellent value for money -- the food and service was great and we enjoyed all the ports. There was a good mix of people on the ... Read More
4 of us took a family trip on the Westerdam from Hong Kong to Vietnam, Cambodia, Thailand, and Singapore. Excellent value for money -- the food and service was great and we enjoyed all the ports. There was a good mix of people on the cruise and it was a nice change to experience Christmas and New Years on a ship. Our rooms were between mid-ship and aft on deck 4, and we didn't have any issues at all. On shorter port days we took some of the excursions organized by Holland America, which worked out well. And on the overnight stay in Laem Chabang we organized a round-trip taxi at the cruise terminal and stayed the night in Bangkok. For many of the ports, you can find reasonable taxis and tours when you get off the ship, if you're willing and able to negotiate. Looking forward to another cruise with Holland America! Read Less
14 Helpful Votes
Sail Date: December 2018
We chose this cruise because we wanted an Asian experience and it fitted the dates we could travel. Overall the ship is tired, but in saying that it is clean and well presented. Before we booked I read that the ship had had a make over ... Read More
We chose this cruise because we wanted an Asian experience and it fitted the dates we could travel. Overall the ship is tired, but in saying that it is clean and well presented. Before we booked I read that the ship had had a make over recently. This is not true. Only one place had been done up and that is what used to be the Crows Nest Bar. It is now a coffee lounge and the EXC tours are run from there. According to the crew (spoke to many) it used to be the best place on the ship. Its now just a boring coffee lounge. The whole ship is badly designed from other cruise ships we have been on. There is lots of wasted space, and the ship is a rabbit warren. It took us until day three to work out our way to navigate around the ship (usually only takes a couple of hours). The Food was really really bad. The Lido was badly organized and unless you walked in there at opening, it really did just look like a pig trough. We had open seating in the dining room, but never got a chance to use it. The reason for this, is that every time we went down to the dining room, there was over an hour wait for a table, so in the end we just gave up and went back to the pig trough. We are fully aware that this was an Asian cruise, but we were not expecting the amount of Chinese that there were to be on board. The ships holds approx 1900 passengers. 1400 were Chinese. HAL is traditionally a cruise line that supports the western market so it was a shock. The cultural divide was immense. Even the crew really really struggled with it. The Chinese don't drink alcohol, so the bars were always empty. So there was no atmosphere at all. The Chinese didn't understand the traditional activities and entertainment on board provided by HAL, so didn't go or would walk out half way through a performance spoiling the show. Also the Chinese do not believe in queues or lining up. It was just barge on through. Probably why the Lido looked like a pig trough most the time. It was also a nightmare getting off the ship. Once again the Chinese would just barge on through. There is a huge cultural divide there. HAL has every right as a company to target the Chinese market, but they should not do it at the expense of their traditional market. The first 4 ports we went to were great, Japan and Taiwan, but Manila was a hell hole. I really cant understand why any cruise ship company would want to go there. On the tour we did, it took us 2 1/2 hours to travel 8 miles through the traffic. There was no toilet on the bus and my partner was seriously considering using a bottle at the back of the bus. The only major positive from the ship was our state room. Though dated, it was comfortable and had all the facilities we needed with our state room attendants being fantastic. Maybe on a different cruise it would have been better, but I do not think I will sail again on HAL in the future. Read Less
2 Helpful Votes
Sail Date: December 2018
We are a family of five with three young people aged 19, 17 and 16 and chose this cruise to celebrate our son's completion of high school. He wanted to visit Hong Kong and go on a cruise from Hong Kong. We spent 6 days in Hong Kong ... Read More
We are a family of five with three young people aged 19, 17 and 16 and chose this cruise to celebrate our son's completion of high school. He wanted to visit Hong Kong and go on a cruise from Hong Kong. We spent 6 days in Hong Kong prior to boarding the ship. This was a good amount of time to explore Hong Kong. Embarkation was smooth although the customs process onboard, before leaving port was slow and tedious. Our passports were retained by cruise staff at this time. We received a receipt and a photocopy of the passport was provided for each visited country which was something I hadn't experienced before. Passports were returned prior to disembarking the ship back in Hong Kong. The cruise took us to two ports in Japan, Naha and Ishigaki, two ports in Taiwan, Keelung (Taipei) and Kaohsiung, and Manila, Philippines before returning to Hong Kong, total of 10 nights. The balance of cruise days, 4 and ports, 5 was good. There was plenty to do in each port. Our cabins were excellent, the food terrific and provided entertainment fabulous. The only negative was that our 19 year old son's drink package was not honoured. This was despite prior written confirmation. He was not impressed! Otherwise everything went well and we would definitely travel on Holland America again. Read Less
3 Helpful Votes
Sail Date: November 2018
First off I'm solo traveler and second time to Asia on a cruise. I also prebook all excursions, beverage packages, and tranfers prior to leaving. I picked this cruise for ports, price of cruise, and length of time 23 days. Prior to ... Read More
First off I'm solo traveler and second time to Asia on a cruise. I also prebook all excursions, beverage packages, and tranfers prior to leaving. I picked this cruise for ports, price of cruise, and length of time 23 days. Prior to leaving they upgraded me to Neptune suite from guarenteed signature suite. Stayed in Singapore 2 days prior and told port changed no problem got to port and had to inform them I was priority boarding as stated on luggage tag and she had to check but afterwards I was in within 10 minutes. Room was exceptionally large for a solo traveler but loved it (especially the laundry service for a long cruise). I booked 6 holland excursions and 5 private excursions. Holland excursions were overall good just hard to understand due to accent but overall good except for manilla not worth going to at all too much traffic and little to see. My private excursions were excellent and they were all on time. Food was good I only ate in dining room once for singles meeting for lunch and the food was good. I mostly ate in lido market and food was hot and great variety-just did not like the limited times for dinner 530 to 8 and reopens at 1030 to 1130. Did not like the Dive in Burger as it too 10 minutes for burger and fries and it did not taste that good. Ate at Canaleto and service and food good but did not like the selection. Also ate at Pinnacle Grill for dinner and lunch and food and service was excellent would highly recommend. While I was a Neptune Suite with a dedicated lounge and breakfast restaurant did not use restaurant as it was not convient during scheduled ports due to hours of operations which always changed. Laundry service was excellent had it out by 9 am got back by 5 pm. Holland America did an excellent job on the visa and entry forms needed for all ports. They gave detailed notices regarding what was going to happen in each port for each segment of the cruise and gave detailed discriptions on how to fill out forms. Only downfalls on trip was the 1. billing took week to get bev package on card 2. pre paid transfer to airport took till last day to get resolved --need to communicate that it is non refundable and flights need to be after 1 pm--got refund as flight b4 1 pm, 3. poor communication unable to hear notices unless right at cabin door unable to hear on tv although turned to correct station 4. need more places to get specialty coffee as exploration cafe is only open from 6 am to 930. Overall would highly recommend this cruise line and itinerary. Read Less
6 Helpful Votes
Sail Date: November 2018
Full Marks to Holland America ! The Ship excellent very well refurbished & very very clean,balcony cabin very good no complaints but the staff throughout WOW !! brilliant done 32+ cruises with various cruise lines but probably the best ... Read More
Full Marks to Holland America ! The Ship excellent very well refurbished & very very clean,balcony cabin very good no complaints but the staff throughout WOW !! brilliant done 32+ cruises with various cruise lines but probably the best staff. The food was first rate in the restaurant, always tables to share with no waiting.The entertainment a bit lacking around the ship mainly piped music on a loop and the ships production shows just OK but that`s normal I think for Holland America, the bill board on board was brilliant & very entertaining. The main thing the itinerary Brilliant !!!! Cambodia Bangkok Da Nang & Siagon just fantastic not to mention Singapore & Hong Kong , please don`t let others put you off Cambodia they obviously didn`t do there home work cambodia is a third world developing country very raw rough & ready great for me & my photography & the people are lovely,great experience ! Well Done Holland America great cruise . Read Less
Westerdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 3.9
Entertainment 4.5 3.7
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.8
Family 2.5 3.8
Shore Excursion 4.0 3.9
Enrichment 4.0 3.6
Service 4.5 4.3
Value For Money 4.5 4.0
Rates 4.0 4.2

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