5 Helpful Votes
Sail Date: March 2019
We chose this cruise primarily to visit Japan at a specific time of year.Now regretting choice of cruise line.READ on what to find out what you can expect. PROS. First of all the ship is clean although ageing. The signature suite ... Read More
We chose this cruise primarily to visit Japan at a specific time of year.Now regretting choice of cruise line.READ on what to find out what you can expect. PROS. First of all the ship is clean although ageing. The signature suite we had was clean and comfortable although its furnishings were dated ,the sofa bed was also past its best. Crew and staff generally ok no problems. CONS (litterally in respect of wine package) Bottled water is available in your room at $5 dollars a bottle and on going ashore. .Reluctantly we purchased a signature drinks package ($1486 plus %15 service charge ).You have to buy 2 if you are in a two person cabin..The drinks package. allows you to get any wines on the wine menue at $9 dollars or under. However most of these are undrinkable and even then you only have two choices of a white wine or three of a red.Within a few days of sailing they even ran out of a cheap white leaving you no choice unless you paid an extra full price for a wine above $9.. One.,evening we were even charged full price for a higher priced glass of wine that we had paid extra for even though they had run out of it.( we were given a cheaper plonk in its place) .'In previous reviews it has been stated that the food in the Lido Market is cold , unapettising and very repetitive.Apparently on this ship it is difficult to keep warm so you need to go early to take advantage of the hot food at the start. OK if you like to eat early.In the evening by 8pm they are closing down.Having said that, after visiting several more times every hot item is almost cold A word of warning for those of you who want a spa bath. The water jets in the bath initially spewed out a torrent of dirty water leaving the bottom of the bath full of scumand slime..Advise you run it several times before use with soap. Internet cost $170 dollars for 14 days and is very slow. A bagfull of laundry cost $30 dollars. but came back clean and pressed within 24 hours..Apparently the self service laundry on this ship was removed several years ago .(presumably so that they can extort more money out of you).. All the above issues have been raised with customer services but the ship is what it is. One other thing that needs mentioning is that at 11pm at night save for a few areas the ship is like the Marie Celeste IT DOES NOT OFFER VALUE FOR MONEY AND WE WILL NOT SALE WITH HOLLAND AMERICA AGAIN Generally entertainment on the ship is ok ,the resident band is very good with no complaints.The service is variable.. depending on what part of the ship you are in.. We have not been on any excursions as we feel they are overpriced Read Less
Sail Date: March 2019
We had AFT suite which had the perfect outlook as a panoramic view including the side. Vibration can take a little getting used to during the night but this only occurred when we were making up time or docking. Steward service was hit ... Read More
We had AFT suite which had the perfect outlook as a panoramic view including the side. Vibration can take a little getting used to during the night but this only occurred when we were making up time or docking. Steward service was hit and miss for a suite as we were surrounded by non suite staterooms and the allocation to each steward would be higher. Rarely did we see a child(I think there were 2 on board), most passengers were American Australian UK then South African average age 65. Loved the free laundry and staff in Neptune lounge were fantastic. Shows were nothing like the big ships so were a bit hit and miss. Pinnacle restaurant was great especially their degustation but MDR food was also great and service perfect. Always hard to compare different ships particularly of different size. Suite benefits vary dramatically in different cruise lines so check what suites you. As a 1900 passenger ship it is less crowded with fast elevators less queuing but the trade off is less shops and activities and shows of a lower standard. Tours in china and Japan were poor value with communication issues with the guides but they were well organised. Internet even on the premium package was hit and miss. Would definitely recommend this ship. Read Less
8 Helpful Votes
Sail Date: March 2019
I booked this cruise mainly due to the itinerary it offered to East Asia, the brand of Holland America was the second reason. The Westerdam is a nice, clean and comfortable cruise ship and offered all the amenities that cruise lines ... Read More
I booked this cruise mainly due to the itinerary it offered to East Asia, the brand of Holland America was the second reason. The Westerdam is a nice, clean and comfortable cruise ship and offered all the amenities that cruise lines offer. I enjoyed the itinerary and all the ports visited. However, my experience of the Westerdam was a little disappointing and although the staff were polite and welcoming that really hid the lack of attention to detail and lack of service in some areas. Having spoken to a few guests who had travelled on the Westerdam previously it appeared I was not the only one experiencing a lack of service that would be expected on a ship of this calibre. Keeping it brief I experienced: A wait of over 20 minutes for food from the Dive Inn take-out only to find they had not switched on the little box that notifies you when the food is ready and then served me cold food. Having clothes returned from the laundry where on 3 occasions the clothes were not pressed or part pressed. For the whole cruise (apart form the last 2 nights after I had to highlight this to the waiter) I was not offered any alcoholic drinks with my dinner whilst watching other passengers arriving at their tables with wine, beer or soft drinks waiting for them. Whilst staff would acknowledge you with the obligatory good morning, afternoon or evening the Officers must of believed I was a member of staff because they were arrogant and rude on some occasions and this even includes the Captain who passed me one day and whilst I was attempting to see what his name was I got such a look of distaste, no hello or how can I help you. Being lied to by the EXC team (excursions) in regards to dis-embarkation resulting in many passengers paying $15 for a transfer when in fact there were plenty of options at the dis-embarkation port. The EXC team presented that taxis would be not available and even provided pictures of lines of people queuing for a taxi, there were lots of taxis on stand by! There were other little things which you normally brush off as 'oh well things happen' but a lot of these things add up and just highlighted the lack of control the management had on its staff and service suffered. First time on Holland America and not a good experience. Read Less
2 Helpful Votes
Sail Date: March 2019
This was the friendliest cruise ship, we have been on. The crew were helpful and happy to serve. Stateroom was comfortable and larger than those on the newer ships. Good selection of tv programmes and movies available. The only problem ... Read More
This was the friendliest cruise ship, we have been on. The crew were helpful and happy to serve. Stateroom was comfortable and larger than those on the newer ships. Good selection of tv programmes and movies available. The only problem we had was with the air conditioning was not strong enough to cool the room enough during the night. The main dining room was good especially in the anytime dining restaurant, food was well presented and there were plenty of menu choices available including regional specialities to suit everyone. The lido was a little bit of a let down, due mainly to the way it was arranged for service. Breakfast was the worst as I had to wait at two different counters to be served my bacon and eggs as the english bacon and sausage were not available on the same counter as the fried eggs or the omelette counter. The dive in was excellent as the burgers are cooked to order with fries etc.... The salad bar was also good with a lot of choice. Entertainment on the main stage was a little disappointing and repetitive, the enrichment program was better and I especially enjoyed the port talks and lectures on the places we visited. The entertainment staff were very visible and I especially enjoyed the trivia and games. Read Less
Sail Date: March 2019
Great ports, lots of activities aboard ship on sea days. Services were outstanding; staff was pleasant and aimed to please. Food in the main dining room included options that were specific to our ports of call, and Lido Market dinners ... Read More
Great ports, lots of activities aboard ship on sea days. Services were outstanding; staff was pleasant and aimed to please. Food in the main dining room included options that were specific to our ports of call, and Lido Market dinners often reflected that as well. Ship is well-maintained. Would sail on this ship again and again. Embarkation process was a little slower than other cruise lines but disembarkation was efficient and smooth. Lectures by Master Kam enhanced the experience in understanding the histories and cultures of the Asian countries we visited. He also conducted tai chi classes that were open to all. Shore excursions were a bit pricey but the Holland American EXC tours that we took were run efficiently and showed us the highlights of the regions that we visited. We also booked some tours with friends. These were less expensive than the HAL tours and often covered the same areas. The ship-sponsored tours have the "convenience factor" and consistently expert guides. Read Less
Sail Date: March 2019
We have traveled on many HA cruises and still believe that it offers value; but over the years there appears to be a greater focus on profit and less on quality of service. They have definitely lost out to the more luxury lines and it ... Read More
We have traveled on many HA cruises and still believe that it offers value; but over the years there appears to be a greater focus on profit and less on quality of service. They have definitely lost out to the more luxury lines and it shows. We selected this trip as the ports were exotic and the cost of cabin reasonable; and that proved to be true. What changed is the up-charge for everything from bottled water to premium steak in the dining room. We were actually told that on some HA ships that top-of-the menu and second portions are at an added charge; and that this is scheduled to implemented on all ships later this year. The wait staff in both the dining room and the Lido deck were attentive and well trained; there was always someone at the buffet willing to help either carry a plate or find a table. The Lido menu was a bit boring and would imagine to be redundant to those passengers on for 28 days. At times the food on the serving line looked old and dried out but that is likely the effect of heat lamps on less popular dishes that are not replenished as often. Additionally thee should be better crowd control at the more popular food stations as wait times are long and crowd gets anxious. The 3rd deck main dining room is rarely filled and the menu is much leaner than on past cruises. Gone are the cold soups and a lack of a greater variety of appetizers. While steak, fish and chicken plus a vegetarian offering are available every evening, the variety is sometime lacking. I do not cruise to eat meatloaf, fried chicken and liver. The cabin attendants were friendly and did a reasonable job replenishing towels and linens. In earlier cruises HA always supplied a "goody basket" in the BR but that is long gone, as is additional bars of soap. We were in a veranda cabin and unfortunately the weather generally was not conducive to using it but on the one day that we could it was so grimy with sea salt that one wondered if it had been cleaned between cruises. Otherwise ship was older but appeared maintained; public spaces were a bit cramped and lacked areas where one could sit and read or just relax without traffic. We will sail on HA again but only if the trip entices us and the price is right. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise because the itinerary included some places we had not yet visited. We chose a Signature Suite because it afforded more room for not a large premium. The veranda, although larger than many ships, was not important ... Read More
We chose this cruise because the itinerary included some places we had not yet visited. We chose a Signature Suite because it afforded more room for not a large premium. The veranda, although larger than many ships, was not important since the weather was too cold to sit out there for even a short amount of time. We were very pleased with our cabin choice (8053) as it was very conveniently located. The cabin had a bathroom with a double bowl vanity, shower stall and tub with shower. Unfortunately, storage space in the bathroom is poor and not very convenient to use. There was only one shelf under the sink, so storage could not be organized. Our two big disappointments were the food, primarily, and the entertainment and shipboard activities, but less so. The menu choices were not as good as we have had on Celebrity, which is a similarly rated ship. On several occasions, food had to be sent back because it arrived cold. Entree choices were somewhat limited; however, the entrees available every day could be substituted, although they were not always very tasty. Portions for the most part are skimpy. I ordered rack of lamb, one of my favorites normally, but was disappointed when the entree came with only 3 small pieces of lamb chops, totalling probably less than 4 ounces of meat. Skimpy was typical of most dinner entrees. Desserts always sounded better than they tasted. They too were skimpy most of the time. The entertainment that was brought onto the ship was fairly good, but shows were short, most of the time less than 45 minutes. The production shows were uninspiring and most of the time lasted only 30 minutes or so. One show was stopped with no explanation and was not finished. We suspected a backstage "event" had occurred - perhaps an injury to a performer. The B. B. King Blues Club was very good and the sing along piano bar, with two pianos and male and female vocalsts, was also very good. Programming on sea days was limited and uninspiring. There were computer classes that were 30 minutes long, but not all computers were connected to the internet, making some of the people unable to fully participate. The one enrichment speaker was very entertaining but he seemed to always run out of time and have to rush through his usually good talks. Overall, it was an average cruise at best. Read Less
Sail Date: February 2019
We chose this cruise because we love cruising in Asia and we prefer cooler weather over hot and humid weather. Holland America has a kind of a laid back atmosphere that we enjoy but their sea days are lacking in things to do. We did enjoy ... Read More
We chose this cruise because we love cruising in Asia and we prefer cooler weather over hot and humid weather. Holland America has a kind of a laid back atmosphere that we enjoy but their sea days are lacking in things to do. We did enjoy the lecturers on the various ports of call. They have worked on having better entertainment with piano players in the billboard on board lounge and BB King in the other lounge which was really good. The main show room was kind of a hit or miss, sometimes good and other times not so good. The singers and dancers from the ship were talented but the routines they did needs improvement because they sang a lot of songs we didn't recognize. The food in the Lido and Main Dining room was above average but a lot of the same kind of food. We did enjoy going to the Pinnacle Grill Restaurant (specialty restaurant) to have their crab legs and that was really good! The crew's overall service was very good. Had trouble 3 times with the guest services, 1st one was with exchanging money, they had me stand in 3 lines which took up a lot of time waiting, 2nd was when we received a note saying that after the first leg of our cruise (14 days, we were upgraded to 4 star Mariner), sent our laundry out but they charged our room for the service, eventually they took if off our bill but have to meet with them twice before it happened. 3rd, we received a note stating that on disembarking if we needed a wheelchair to report to the Pinnacle Bar 15 minutes prior to when we want to get off. We did report with other people but no one there with wheel chairs so I went to guest services and they said to just go back to the Pinnacle Bar and someone will meet us. We waited another 1/2 hour (1 hour by now), no one came so we decided to get off since we made private transportation reservations only to find the wheel chairs located on the second floor at the Ocean Bar. It was upsetting because when we got there and asked to have a wheel chair, the staff said there were a lot of people waiting and we would have to patient and wait our turn and that our color and number has not been called yet which really upset me. I told her our number was called over a hour ago and then she gave us the next wheel chair that was available. Read Less
Sail Date: February 2019
The ports on this cruise were fabulous. Even though it was cold for the first few weeks, it was well worth going. The crew on Westerdam are some of the best I've come across on any HAL ship. ALL of them were wonderful. The ... Read More
The ports on this cruise were fabulous. Even though it was cold for the first few weeks, it was well worth going. The crew on Westerdam are some of the best I've come across on any HAL ship. ALL of them were wonderful. The cabins however, are tired & need an upgrade. Our bath had a crack in it & poured water all over the floor every time we had a shower. We tried to get them to fix it but, in the end, we fixed it ourselves with gaff tape!! The public rooms however, had been upgraded & were excellent. Food in the MDR was great, as was the service. The Lido however, was another story. Food was usually cold or luke warm & some of the service attendants less than friendly, so we stopped eating there. The entertainment was OK. Production shows were ordinary & so were the guest entertainers. BB's Blues club band were fantastic but played VERY little blues so we stopped going!! The ports were excellent & the guest lecturer Master Kam fantastic. Also, they are now giving lots on talks with info about upcoming ports which, if you are an independent traveller, is invaluable going ashore by yourself. The ship's shore excursions that we went on were all good. Only problem, of course, is rude inconsiderate people who WON'T be back at the bus at the specified time making everyone else wait for them & losing sightseeing time at the next stop. Read Less
1 Helpful Vote
Sail Date: February 2019
We joined the Westerdam in Shanghai having spent a great week discovering the exciting city of Shanghai. This was my third HAL cruise so my expectations were high. Unfortunately it was very disappointing overall. As a plus Embarkation and ... Read More
We joined the Westerdam in Shanghai having spent a great week discovering the exciting city of Shanghai. This was my third HAL cruise so my expectations were high. Unfortunately it was very disappointing overall. As a plus Embarkation and disembarkation had improved from previous trips. Cabin was standard and clean. Meals were very ordinary and on multiple occasions came to the table cold. Many experienced mariners commented on the HAL deterioration in food/meals compared to previous experiences. Senior staff were informed on several nights but nothing was done. Entertainment by HAL troupe was geared to a younger audience ( screeching, loud nightclub type of music) whenost of the target audience were seniors. Several nights there were excellent classical and pop performers ( one Australian & one English). They made up for the other nights. Initially two nights In Seoul were scheduled but this was changed to one after we booked. Very disappointing. Shore excursions were expensive and most we could have organised ourselves for half the cost ( as we did with Beijing two day trip). I would hesitate to travel with HAL again. Read Less
Westerdam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family 2.5 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.0 0.0

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