1 Helpful Vote
Sail Date: August 2018
My wife and I have cruised on 4 different cruiselines with this most recent cruise being our first on Holland America. From this point on, we need look no further. We took a Land and Sea journey to Alaska and the level of customer ... Read More
My wife and I have cruised on 4 different cruiselines with this most recent cruise being our first on Holland America. From this point on, we need look no further. We took a Land and Sea journey to Alaska and the level of customer service, efficiency, comfort, exceeds Disney whom I thought couldn't be beat in these areas but I was wrong. From the moment we boarded a bus at the Seattle airport to go to Vancouver to board the ship until we arrived at out hotel in Seattle for our return flight home we didn't touch our luggage. Holland America moved it and us seamlessly throughout our 12 days which included 2 nights in Denali National Park. They included nights in their own resort in the park, as well as 2 very nice hotels, one in Anchorage and one in Seattle. With each step, a Holland America representative greeted us with all necessary details taken care of. Quite remarkable. The Westerdam is a beautiful ship. The food, in our opinion topped any of the other cruiselines, including Celebrity with whom we sailed in March of this year. The on board entertainment, especially what they call Billboard on Board was high quality. This is a "dueling piano" type set up and Joey and Emily, the two performers were first rate. Planning another cruise next summer and Holland America has won my business. Read Less
2 Helpful Votes
Sail Date: August 2018
We chose HAL Westerdam because we wanted to see Glacier Bay on our first trip to Alaska (and our first cruise!). We actually went against the advice of our travel agent who thought we would be happier with a luxury line even though they ... Read More
We chose HAL Westerdam because we wanted to see Glacier Bay on our first trip to Alaska (and our first cruise!). We actually went against the advice of our travel agent who thought we would be happier with a luxury line even though they don't stop at Glacier Bay. I think she was right and next time we will listen to her. Westerdam Is not a bad ship but the decor is dated and the service can be indifferent and sometimes rude. Here's an idea of what we loved, liked and didn't like: Loved: EXC Explorations Lounge - this lounge, education center and coffee bar is in the crow's nest area of the ship and has magnificent views. It was recently renovated and the decor is modern and comfortable. I could have spent my whole trip there but it was very crowded as everyone else quickly discovered its value too. The EXC education programs (free!) were great as was the free library. EXC Shore Excursions - we booked 4 and all were excellent. We especially liked the Dogsled adventure and musher's camp in Skagway and The Neets Bay Bear Watch from Ketchikan. All our guides were knowledgable and considerate. The Pinnacle Grill Restaurant and Rudi's Sel de Mer (pop up restaurant at Pinnacle)- top notch fine dining. We ate here 3 times and enjoyed every one. Great service and excellent food. Alaska - Wow. Amazing place. Every port was charming, the people are kind and friendly, the scenery is breathtaking. Glacier Bay is awe-inspiring. We loved shopping in Juneau, taking the White Pass and Yukon Railway in Skagway, dogsledding and holding puppies, having fish tacos at Deckhand Dave's, and getting really close to black bears at Neet's Bay. I would definitely come to Alaska again. Liked: Entertainment: We didn't do a lot of it, but what we did do was fun. We enjoyed America's Test Kitchen (even though they are not allowed to give our food samples) and both the magician and the Alaska in Concert programs were great. Our Room - Our Neptune Suite was large, had a lot of storage, a comfortable bed, and a great balcony. It is overdue for a renovation, however. Neptune Lounge and Cabin Steward staff: All our Neptune staff were really great. Very considerate and helpful. The Dive-In: a hamburger and hot dog stand by the pool that provided a great lunch. Disliked: The ship overall - the decor is dated, the one tiny pool is unwelcoming, and there is not a lot of comfortable lounge space. The upselling - Holy Cow, there is a lot of upselling. Besides the usual beverage packages and future cruises, everyone on the ship wants to sell you something. The Spa was the worst. I was hassled in the tiny waiting area (no, I don't want acupuncture) I was hassled during my treatment (how relaxing!) and I was hassled to provide an extra tip after my treatment. The wifi - expensive and awful. I bought the most expensive package hoping it would work. All I wanted to do was play games on my tablet. Nope. Not even at 4 am when everyone else was asleep. The buffet and the main dining room - food was mediocre to bad and the service was either indifferent or rude. One dining steward in the main dining room berated me for my allergies to the point where I couldn't eat my dinner and just left. Other points: Embarkation was smooth and I guess reasonably quick - it was my first time so I don't know how its supposed to work. Disembarkation was fine. We spent two days before the cruise in Vancouver which is a great city to explore. We went to Stanley Park, Chinatown, and Gastown. I highly recommend the Fairmont Waterfront Gold level. Tremendous value as you basically get free breakfast and a light dinner along with your room as well as a dedicated front desk and concierge. They will also transfer your luggage to the ship for free. So overall while we enjoyed many parts of this vacation (especially Alaska!) we've learned we need to listen to our travel agent and next time go with the cruise line she suggests for us. Read Less
Sail Date: August 2018
I love the many changes I've seen on the Westerdam, particularly the decor, which isn't garish like so many other HAL ships. I did find the 'entertainment' to be unbelievably poor, other than one lady who did a comedy/violin act. There was ... Read More
I love the many changes I've seen on the Westerdam, particularly the decor, which isn't garish like so many other HAL ships. I did find the 'entertainment' to be unbelievably poor, other than one lady who did a comedy/violin act. There was a magician who was laughingly pathetic, and the balance of the shows were performances by the HAL crew, not at all to my liking. We found ways to entertain ourselves, though, so those were minor issues. What was horrendous was the land tour, which was the bulk of the trip. Other than Denali, which was a 3 night stay, I wish we had never signed up for the land tour. Our 'guide' didn't have a clue how to manage this job, and he failed us at each destination. We were all left to our own devices as to where to meet, when, etc. He abandoned us at our first stop, taking off to our hotel before the bulk of us knew what was going on. We learned to help each other. We're adults, so we figured things out, but the worst part of the whole mess was the hotels that Holland reportedly owns, the Westmark. It was borderline ok in Anchorage and Fairbanks, but in Dawson City, it wasn't even close to acceptable. As if Dawson wasn't bad enough, Whitehorse Westmark should be torn down--or burned down--because it is one nasty, dirty, filthy, repulsive excuse for a hotel. I won't even write down what we found in our pathetic room. NO ONE AT WESTMARK CARED. We got excuses, no results. We will NEVER do a land portion with HAL again. Read Less
2 Helpful Votes
Sail Date: August 2018
Was part of a package with a well known travel group. First, the HAL employees are wonderful and eager to please. The amenities, however, are very average compared to other ships. Wallpaper yellowing and peeling off the walls in common ... Read More
Was part of a package with a well known travel group. First, the HAL employees are wonderful and eager to please. The amenities, however, are very average compared to other ships. Wallpaper yellowing and peeling off the walls in common areas, bath tub coating coming off, plumber had to be called at one point because of a problem with the shower, card room not set up with tables when event was scheduled, etc. Embarkation process in Vancouver, B.C. was a nightmare. Took at least 30 minutes as we had to go back and forth, up and down stairs and escalators to complete the process. It was tedious! They already had credit card information from online check in so all they had to do was look at passports, basically; No reason for it to take so long. On the plus side, the land tour to Denali NP was wonderful! The bus ride is way long so they really need to focus on getting drivers with appropriate personalities, some of which didn’t. The hotels are adequate and the schedule is well run. The train trip (McKinley Explorer) is great with good meals and scenery, even in the rain. The Tundra Wilderness Tour was awesome! Well worth the all day bus trip through a beautiful wild place. Read Less
1 Helpful Vote
Sail Date: July 2018
We picked this cruise because we were sailing on the Rotterdam and thought we were getting a good deal booking while sailing. We actually found out that people who booked through and 1st time sailings on HAL got a lot more perks than we ... Read More
We picked this cruise because we were sailing on the Rotterdam and thought we were getting a good deal booking while sailing. We actually found out that people who booked through and 1st time sailings on HAL got a lot more perks than we did. Having sailed 5 or 6 times before on HAL, we were shocked and disappointed by the food, the lack of entertainment and many amenities that once were included that are now nickle and dime you to death. All of the excursions are nearly double or more than what you can book them for online yourself. The cruise itself was fine. Glacier Bay was amazing. The amenities, food, and entertainment on board were way below our expectations and experiences on other cruise lines. This includes HAL cruises in the past were much better. The HAL hotels they put you up in while doing the Land part of Alaska are below sub standard. Dirty and musty smelling Westmark in Fairbanks. Complained to front desk twice and even call Joanna Reinard (HAL cruise consultant) and wasn't even acknowledged. No amenities included in the Land Portion. Hotels do not offer coffee. You must buy every cup at 4.00 plus. No continental breakfast anywhere on the Land portion. There were more negatives, but this gives you an idea. This was our Last trip with HAL. Read Less
2 Helpful Votes
Sail Date: July 2018
We choose this cruise for the itinerary, we always wanted to go to Alaska Boat was nice very clean, abit boring Hardly any music, the PA on deck did not work well Hotels used were dumps Dirty and old and worn Excursions ... Read More
We choose this cruise for the itinerary, we always wanted to go to Alaska Boat was nice very clean, abit boring Hardly any music, the PA on deck did not work well Hotels used were dumps Dirty and old and worn Excursions hit or miss Could do better privately crew nice but not that friendly The cruise director a nwaste Specialty Steak house awful Shows very sub par The cruise was a land cruise on the westerdam , started in Fairbanks, awful, to Denali great, to Anchorage, awful hotels call the Westmark. They were both dumps, hairs in bed, stains on sofa, smelled, carpets dirty, Needed to sleep with your day time cloths on and use saddles on the sticky floors Told Holland America about it and they said too Bad all part of the Alaskan experience An example of the terrible excursions was the wilderness small boat tour, the boat broke and did we drove up then down a river Holland American said sorry and gave us back 20 bucks back on a 159 dollar trip All in all use another ship line, Holland is old and has not changed in years SPEND YOUR MONEY SOME WHERELSE Read Less
3 Helpful Votes
Sail Date: July 2018
Holland America reviewed well for our selection with our 2 friends and we wanted to go to Alaska. We booked the Westerdam on the southbound cruise from Seward to Vancouver with strops in glacier Bay, Haines/Skagway, Juneau and Ketchikan. ... Read More
Holland America reviewed well for our selection with our 2 friends and we wanted to go to Alaska. We booked the Westerdam on the southbound cruise from Seward to Vancouver with strops in glacier Bay, Haines/Skagway, Juneau and Ketchikan. HAL has priority over the vessels to cruise glacier Bay where 2 boats/day are allowed and docking privileges for a once a week ship at Haines. We booked the Neptune Suite and selected the drink package, upgraded restaurant 1 night and shipboard credits. We pre-cruised with 3 days in Anchorage and the pre-cruise train from Anchorage to Seward. Our introduction to HAL was minutes after the easy boarding process and entering our awesome stateroom. Absolutely WOW and a large balcony and enough closet/drawer space form many large luggage pieces. Our service stewards throughout the week gave us many WOW moments, from the afternoon snacks to towel animals greeting us in the afternoon. Service aboard was incredible from our stewards, concierge, bartenders, and dining room staff. Most notable is the Pinnacle Grill which serves breakfast to Neptune guests. The best food we experienced was clearly the Pinnacle Grill and then fooled by our lunching at the Dive-In hot dog and burger bar. Dining room and Lido buffet food was decent but nothing to WOW about and we would give it a C+ with some food much better. Never without an opportunity for food. The shipboard atmosphere was relaxed and only required pants and a collared shirt for men in best dining evenings...So no Tux needed! The wildlife experts aboard and the Crows Nest public area was fun as we constantly spotted some form of wildlife or a notable attraction. We loved the wildlife interaction and the day on glacier Bay was memorable with bears, otters, eagles, etc...and the glacier. Our onshore tours were very good with the Juneau helicopter to the glacier and2 mile sled dog mushing being a real 10+...expensive and worth the money...Our first day in Haines with the fast ferry to Skagway and helicopter to the glacier was interesting although not too exciting with a "wrote" pathway there/back and a limited opportunity on the glacier...at the end of that trip their helicopter service bus dumped us in town and told us to walk back to the fast ferry...poor. The third land tour was a fast boat to Misty Fjords and floatplane ride back...pretty nice. The cruise was everything se expected and more and everything we made it to be. We saw some show, listened to blues at BB King club and danced...and explored the entire ship where allowed. Some issues arose with our final night in the dining room whereby our sommelier ordered drinks and charged us overage for those that had been OK as we had asked/been answered by bar staff throughout the ship...A lively discussion with the beverage Manager was fruitless and not very nice...However one rotten apple....and we loved the cruise. Off-boarding in Vancouver and 2 days of sightseeing was wonderful and a great finally to our memorable cruise on Holland America...We will return. Read Less
4 Helpful Votes
Sail Date: July 2018
This was a relaxing vacation for us. Having lived in Seattle for many years, I thought the scenery would be "good", but truly Alaska's beauty far surpassed my expectations. Holland America is really good mass market line. ... Read More
This was a relaxing vacation for us. Having lived in Seattle for many years, I thought the scenery would be "good", but truly Alaska's beauty far surpassed my expectations. Holland America is really good mass market line. I've been the gamut from Cunard Queens to Carnival and found the luxury to be above most cruise lines. The new renovations on the ship are fabulous, especially the public spaces. The BB King Blues band on this cruise was truly fantastic. They made our vacation! You could put any single one of those talented musicians into Jimmy Fallon's band and they would not miss a beat. The vocalists and saxophone players were amazing. The drummer super human. The band also played a wide variety of music from current pop to jazz standards. Something for everyone - they are not just "crying the blues" all the time. The food was good, but almost never great. The variety was a little lacking for those of us who can't eat seafood. There were a lot of "low food cost fillers" like stewed prunes for breakfast vs. fresh fruit. It would have been nice to have more fresh, healthful options. Also the baked goods were really below average in appearance and taste. Caneltto's was disappointing in execution of Italian Food. The Pinnacle Grill was better in food and execution- and the staff including the manager the best on the ship. We were put off on the super-high pressure upsell from the spa (post treatment) and beverage servers to buy packages. We would be asked by the same employees several times a day to sign up for packages. It was not in line with and "upscale cruise line". As suite guests, we enjoyed the perks. One disappointment was that, as sweet as they are, the concierge's really didn't have any "pull" to make things happen. For example, they just pointed to a screen that was all red for restaurant reservations without calling to see if they could find a way to fit in our small party. We went and checked in with the manager and she fit us in without any fuss. We had a similar situation where we needed one more "seat" for a bike tour, and we just got a stock answer, how hard would it have been to add another bike in the first place? We found some great employees in almost every area of the ship. Most really seemed to be enjoying their jobs and appreciative of guests that treat them like people. The management - officers they call them - very visible and also really enjoyed talking with people. This was a very professional run ship and cruise and the only reason it is 4 stars is due to the food. Read Less
8 Helpful Votes
Sail Date: July 2018
A quick way to read this review: Find the heading and skip to the bottom where you will find a letter grade for the service/experience on this Holland America Ship. WHY THE WESTERDAM? We chose this cruise because Holland America ... Read More
A quick way to read this review: Find the heading and skip to the bottom where you will find a letter grade for the service/experience on this Holland America Ship. WHY THE WESTERDAM? We chose this cruise because Holland America provides easy access to Denali National Park via the Alaska Railroad. We were transported by a special train to the McKinley Resort at Denali National Park and to the ship in Seward via comfortable motor coach. Both trips are lengthy and are narrated. Brace yourself for the usual bad puns from time to time. The better guides limit themselves to a wealth of information of the area you are in. The best guide was the guide for the chartered Wilderness Tour, a 7.5 hour narrated ride on 60 of the 90 miles of two lane gravel road into the park. The return trip is on the same gravel road as it's the only one in the park. Those exploring on their own must ride the National Park shuttle. We saw the following mammals: Grizzly bear (a couple singles and a sow with 2 two-year-old juveniles); 3 wolves; about 10 Dall sheep, red fox, snow-shoe hares, and caribou. I'm not going to give a grade since the three transports are so different in scope. The Wilderness Tour should not be missed. BOOKING From conversations on-board, we got the impression that we spent less for some of the same amenities since we booked through Costco's travel agency. At the very least the large added on-ship credits added by Costco allowed us to skip paying for the drink plans which seem somewhat reasonable, but the idea of having access to 10-15 drinks per day was not something we would use. Through cruise-critic, we found out that our price went down about 4 months before the trip. Through the travel agency, we saved $500, keeping the same reserved cabin in the middle of the ship. However, we ended up with about $750 in combined on ship credit. No money is used on board, it's all part of your room key/credit card. Make sure you check your balance daily which is easily done on a machine near guest services. You can view it electronically or have the machine print the record. There is also access through the on-board app which runs on the free portion of wifi. You can purchase the slow, expensive Internet access if you wish to degrade your vacation time by being online when you "should" be enjoying the scenery. Grade: B+ CABIN I'd read reviews on cruisecritic.com saying the rooms were outdated. It appears that the Westerdam has gone through a recent upgrade. The photos on this site were no longer accurate. The condition of our room was quite good. What to ask for when greeted by your room stewards who will ask you if there's anything additionally you want after first viewing your room: Ask your room steward to explain how the shower works AND to put the single beds together as a (queen-sized) larger bed. By booking a half year early, we were able to reserve a cabin mid-ship and one level below the lido deck where the buffets are available nearly 24/7. Our cabin was smaller than a hotel room, but since you don't spend much time there, that is hardly a problem. There were two single beds that the room stewards put together as a queen sized bed on the first night by request. The head has a toilet, bathtub, sink, and shower. There was a 3-shelved medicine cabinet for storage. The balcony was a bit bigger than I expected. The suite includes 2 end tables with two drawers for storage, bed with able storage for suitcases below, love seat with small table, desk with small refrigerator and two more small shelves. One includes a hair dryer for your use. The room stewards automatically clean twice a day and replace towels during those two visits. More visits may be done by request. Grade: A DINING The buffet area on the lido deck is very clean. It's easy to access hand disinfectant at various places near the food service. Used dishes are quickly picked up by friendly staff. Tables are also cleared quickly so it's not difficult to find a place to sit near the buffet or near the pools. Most areas have attendants preparing made-to-order items or simply ladling food into bowls and onto plates. This isn't your average buffet. It's mostly fine dining quality food which is easily accessible. You could easily take all your meals here, but I'd suggest using the dining room most evenings and as often as possible for breakfast. You will be seated with others on-board unless you request otherwise. I'm not much on meeting new people, but I'm glad we chose to eat with new acquaintances each time we went for breakfast in the dining room. We were seated with the same couples at night, but if someone chose to eat in the specialty cafe or lido buffet, their seats were empty. Gala nights are a step up in quality of environment, but the the food is always exquisitely prepared and served. Meals in the dining room last about 2 hours, which surprising goes quickly if you simply talk about what you did during the day with your table-mates. On those evenings we ate at the Lido Market (buffet) we made separate trips for appetizers, salad, main course, and dessert, much like those served in fine dining. Drinks are served by request in all areas. The dining room attendants are numerous and very attentive learning your name quickly. You will most likely find that nearly every person associated with the dining room make your voyage amazing. From our viewpoint, the small added cost dining areas, such as the Pinnacle Grill, are not necessary. However, those we talked to reported being very pleased by their meals there. Grade: A+ ENTERTAINMENT VENUES The entertainment venues that we attended after dining: BB King Stage (Rhythm and Blues and Soul), Lincoln Center Stage (violin, cello, viola, and piano), and Main Stage which included hour long performances a comedian, illusionists which we attended as well as some song/dance variety shows (which we didn't but heard were good). Drinks are served by request. During the day there are various activities available from card playing to trivia to afternoon concerts. The BB King Stage was transformed to a cooking show by PBS's America's Test Kitchen, now in its 18th season(see episodes at https://www.americastestkitchen.com/episodes or teasers on youtube such as the following: https://youtu.be/mpnshdmtE2Y ). Carla, from the youtube link was the host on this ship. This cooking show was very well done. I loved Carla's dry sense of humor. The technicians could do away with the canned applause, though. Even if you don't prepare meals, make it a point to get to at least part of a 45-60 min. presentation. You are given the recipes to the items prepared so you can follow along. Get to the Main Stage show about 20 minutes early or you may not find a seat. It's ok to send one of your party to save 3-4 seats while others wait to enter spending $$ in the nearby casino or have a drink in a nearby lounge. We were surprised to find a lack of interaction between audience and musicians in the BB King Stage. However, the quality of the music was quite high. The classical musicians at the Lincoln Center Stage were quite accomplished in many different styles of music (not just classical). There was a small contingent of hearing impaired guests. An ASL interpreter was at the Main Stage. I don't think the ship supplied interpretation, but the signers did a good job for those they served. I appreciated that the comedienne interacted with the interpreter and indirectly with those they served. Grade: B+ OVERALL SERVICE One of the supervisors at the guest services mentioned that Holland America is not for the rowdy and you won't find lots of children. There were families with with children, but the kids had an access area on the 10th deck all their own and could play basketball, paddle ball, table tennis and have other activities without being bothered by adults. It sounds like Carnival (corporate owner of Holland America) is more of a ship for kids/young families. We found that on a ship of over 2000 people, we did not feel crowded until disembarkation morning and that's only because breakfast was only available on the lido deck. Still, the staff did an excellent job keeping tables available for those later arrivals. If you abhor cigarette and cigar smoke, stay off the aft area of the lido deck. That's the only place for smoking. Generally, the smoke is blown off the back of the ship while moving. In short, the diverse staff, representing some 80 different countries and regions, was outstanding. If you are on board, you are treated like family (except for the family squabbles). Grade: A OVERALL EXPERIENCE We imagined our first cruise would be very good with some pitfalls due to not having cruised before. It was much better than we could have imagined. The Westerdam's crew and staff's grade: SUPERIOR. Read Less
3 Helpful Votes
Sail Date: June 2018
This was our second Alaskan cruise and Alaska did not let us down. The weather was great -83 degrees in Haines! But such a relief from Texas heat. Plus, the air was so clean and fresh. My sister and I were about the average age of ... Read More
This was our second Alaskan cruise and Alaska did not let us down. The weather was great -83 degrees in Haines! But such a relief from Texas heat. Plus, the air was so clean and fresh. My sister and I were about the average age of passengers and there were few young people or kids. We took a Bear Paw shuttle from Anchorage to Seward and it broke down along the way. Our driver was a pleasant young man who took good care of us. We did have a cabin with a veranda (4002) but it was not our favorite. It was smaller than we've ever had before and the veranda did not have plexiglass so we had to stand to see the beautiful sites. Made the chairs and table useless. Our wonderful cabin steward Enjay could not have been better or friendlier. We had anytime dining but never had to wait. I would suggest this alternative as we met some great people from all over the US and New Zealand, Ukrane, Canada, etc by sharing a table. The food in the Main dining room was good but not as we have had on others cruises. They tried too hard to make it fancy but the flavor just wasn't there most of the time. The Lido buffet was great for breakfast GREAT MELONS but just ok for lunch and dinner. Not enough variety-Asian and Italian every day. and a few other options. We did get a great premade ham sandwich. The salad bar had a lot of selections and we did like that they had servers rather than everyone dishing for themselves. Made going through the line much faster. Kannika was our server who was so pleasant and worked so hard. The ice cream was also delicious. Ok now for Entertainment. The Westerdam hit a homerun with the Billboard twin pianos (OUTSTANDING, we went every night) and the entertainers in BBKing. All these entertainers were absolutely professional quality and so much fun. The classical music was above reproach. The comedian CHRIS had one of the funniest shows we've seen but we didn't go to see the illusionist. Other activities seemed to be scarce if you didn't want to learn how to buy stuff or learn about excursions.Trivia was rare but enjoyable. Missed having Marriage show and game shows. We saw a couple of movies in the main stage area that were very good.Alaska provided so much to enjoy so the trip was certainly not a waste! We took a city tour in Haines which is a lovely place but you can do the town by walking. It was 83 degrees that day and we dressed for cooler temps. In Juneau we took a whale watching tour and saw whales and sea lions. Our Nature person was very knowledgeable. I would suggest this excursion as but the whales and orcas were not putting on a show that day. The weather was perfect and the scenery you can't even begin to describe. Wish we had gone on shore in Ketchikan much earlier to explore the town. We did see a fun show (Logger show which was hilarious) and ate some awesome snow crabs near the show. Shopping is good there and there are diamond stores everywhere! Too many. We would love to cruise Alaska again someday but probably wouldn't take Holland America. Our Norwegian trip was more fun. Holland is a little less lively than we enjoy. Read Less
Westerdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 3.9
Entertainment 4.5 3.7
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.8
Family 2.5 3.8
Shore Excursion 4.0 3.9
Enrichment 4.0 3.7
Service 4.5 4.3
Value For Money 4.5 4.0
Rates 4.0 4.2

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