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125 Princess Caribbean Princess Cruise Reviews

My wife and I are seasoned cruisers, platinum on Carnival several on Royal Caribbean. We are both over 50, but we still know how to have fun....was not to be had on this unimpressive ship. Oldest group of fellow passengers I have ever ... Read More
My wife and I are seasoned cruisers, platinum on Carnival several on Royal Caribbean. We are both over 50, but we still know how to have fun....was not to be had on this unimpressive ship. Oldest group of fellow passengers I have ever seen....most looking like they were hating life. Ship was boring, boring, boring. I felt bad for the handful of young people on the ship. Thank God we were with another fun loving couple who came with us on this cruise, so we still made our own fun and laughs....got plenty of dirty looks from the geezers because of it. I have long hair, got the evil eye from a lot of the oldsters. Food was mediocre in the buffet, have come to expect that on any ship anymore....dining room was better. Our balcony cabin had a storage closet that, I kid you not, reeked of urine, as if someone in the night missed the bathroom and just headed for the closet.....smell was never addressed by the cabin steward. We were near the back of the ship on Aloha deck, was quiet, little foot traffic, quite a bit of ship movement though. Entertainers tried to drum up some energy, but you could see by the look on their faces that it was futile. The only music poolside was an occasional DJ, who looked like he wanted to hang himself when he went on break. Embarkation was sloooooow. We had to sit in a large lobby until 12 noon. Getting off was WORSE! We were stuck sitting in the closed casino from 8 a.m. until almost NOON! Worst, most disorganized disembark I have ever witnessed. Even after exiting the ship, we got stuck in another long, winding line to exit customs. ALL my other cruises we have just walked off the boat, showed our passports, and done. This was a certified mess....the port of Fort Lauderdale in and of itself is awful. Chaos. By the time we found the shuttle to get back to the car, it was after 2 pm when we got out of there.....then had to drive 4 hours home. Sucked. We got a very good deal on the price of this cruise, the only saving grace. Going back to Royal Caribbean....sorry we strayed!   Read Less
Sail Date January 2015
This being my firt cruise I wasn't sure what to expect...but I can tell you I never expected this. I could literally go on for hours but I'll keep it short and neat. Cons: 1. On board pricing - Everything is way overpriced. ... Read More
This being my firt cruise I wasn't sure what to expect...but I can tell you I never expected this. I could literally go on for hours but I'll keep it short and neat. Cons: 1. On board pricing - Everything is way overpriced. Rediculously so. Even the "duty free". bs. The price you pay for that 750 of Grey Goose at home is easily $4-5 cheaper than 'duty free' on the boat. And nevermind the pricing for drinks, photos and god help you if you buy anything at the Spa. Even the ALREADY PRINTED photo from dinner service was $20... 2. Poor Service - This should be #1. You'd really think with how much we depend on the service staff they would be a little more accomodating. But no. Need a towel for the pool? Better get there at 6am otherwise you're out of luck. They won't get more. Need anything for your room? Towels, sheets, ICE, water... forget it. You're better off waiting for the turn down services...calling the front desk was useless. Plus the entire staff had an attitude about them. Asking for something as simple as a ping pong ball becomes a huge deal that gets passed off to 2 people before they tell you they can't help you. FYI, very little english is spoken as well. So keep your questions to staff short and concise. 3. Nothing to do - This may be partially my fault. I didn't know what to expect. I should have expected sleeping in the sun with the 2,000 other overweight elderly Americans the entire time.. cause that's about it. There are a few shows at night but they are not that great. Feels more like something you'd find at an old casino. And forget about hanging out in your room watching "first run movies". It's one movie per day that gets run on repeat. 4. Food - Everyone says this is the best part of cruising. Well I'm not sure what sort of food they are used to but this barely qualifies above you're average Golden Coral. The sit-down dinner service sported a little better cousine but the waits and poor service in the dining room really killed it. 5. Movement - Dear god the movement. As I type this I can still feel the boat move and I've been on land ofr two days. The boat rocked the entire trip. I asked the crew about it (the ones who spoke english) and they said it was normal. So know that. If you get seasick watch out. Overall - If you like being cramped onto a overpriced ship with thousands of old overweight Americans who all drink and eat too much then this is for you. If you are under 50 and are looking to have a good time outside of the food trough then look elsewhere.   Read Less
Sail Date December 2014
Princess Cruises has always been synonymous with providing a premier experience with excellent service. It turns out this is just a farce. My husband and I were extremely disappointed by our recent experience aboard the Caribbean Princess. ... Read More
Princess Cruises has always been synonymous with providing a premier experience with excellent service. It turns out this is just a farce. My husband and I were extremely disappointed by our recent experience aboard the Caribbean Princess. From the very moment we boarded the ship until the time we got off, we had perfunctory service at best by staff who barely acknowledged our existence and were not equipped to answer basic questions, such as where to make dinner reservations and how to check-in for a bungalow we rented on Princess Cays. While doing the muster drill, staff were extremely rude – not even a smile or eye contact. At Princess Cays, we wasted well over a half-hour and were extremely frustrated by the time we got to our bungalow because our tickets said to check-in at the watersports area, which like all lines during the duration of our trip was long. When we asked several staff members where to go, none were able to guide us in the right direction. In fact, as we approached one female employee in particular, we were made to feel as if we were an extreme inconvenience. Not to mention, an employee, who appeared to be a manager, walked into our bungalow without saying a word to my husband and I as we sat directly in front of the cabana. My husband asked the manager if he could help him and in response the manager said he was checking to see what needed to be cleaned (at 1:30 p.m.) and even got defensive. Food also was a big disappointment, although we did have much better service in the specialty restaurants. Suffice to say, we will never book a Princess Cruise again and caution anyone else who has a similar perception about the company's service.   Read Less
Sail Date December 2014
My fiancé and I booked a cruise on the Caribbean Princess from November 24 thru November 29, 2014. Since I had never cruised before, and she had cruised upwards of 30 times and had reached Platinum level benefits, she advised me about ... Read More
My fiancé and I booked a cruise on the Caribbean Princess from November 24 thru November 29, 2014. Since I had never cruised before, and she had cruised upwards of 30 times and had reached Platinum level benefits, she advised me about what to expect on a cruise. One of the things she could not stress enough was to wash my hands, wash my hands, and wash my hands. Additionally, she told me there would be Purell anti-bacterial stations all over the ship and highly suggested I use them as often as possible. We boarded the Caribbean Princess early afternoon on Monday November 24th and as we approached the Horizon Court a little while later, I did see Purell stations in the dining areas. They were located on the dining room walls as well as the entrances and exits of the buffets lines. The entrance lines to the buffets had a ship employee standing by the Purell stations as a reminder to use them, however, it was not communicated as a must. Nevertheless, I always took advantage of using the Purell at every opportunity I had. As the first day became the second and the trip continued, I started to observe things that I initially tried to overlook like the yellow staining on the bottom of the toilet seat in our stateroom. As a man, I always put the seat up when I urinate. Therefore I immediately noticed this stain and pointed it out to Tracy. We tried our best to put it out of our mind, along with the cracking of the caulking around our stateroom’s sink and what strongly appeared to be black mildew in the cracking caulk. If a toilet seat is yellow stained, especially near the front of the seat, it is not something that just occurred, but has been building up for some time. The same goes for black mildew on caulk. Wednesday, November 26th we arrived at Costa Maya. We brought ashore bottles of water from the ship so as not to drink the local beverages for fear of “Montezuma Revenge” or Traveler’s Diarrhea. We consumed no local drinks nor food. We made a quick tour of the gift shops and stopped briefly to watch tourists interact with a dolphin encounter. Once back on the ship, the excitement of my first cruise started to wear off as I began to notice sanitary issues more. In the men’s room on Deck 15 between the two pools I took a closer look at the cleanliness of the bathroom. Both side walls had some chips of caulk missing, however, the main “mirrored” wall had all the caulking missing. Where this main wall ran down and met up to the counter, you could easily see inside the gap of the missing caulking. In this gap was a greenish color. It was not a shadow, nor was it green paint. It appeared to be mold, algae, or mildew. Trying to not think about it, I washed my hands thoroughly and exited this bathroom. There were no Purell stations to use. That same evening of the 26th, there was a deck party that ran until 10:00 pm. Tracy and I stayed on the lounge chairs after the party until a little after 11:00 pm enjoying the beautiful outside weather. We then headed to the restrooms. I used the same restroom previously mentioned that had the missing caulk. However, the restroom was now in shambles. Soap, water and paper towels were all over the counters. The floor had numerous dried and wet paper towels and was very slippery wet. The garbage holder on the wall was running over. I looked at the cleaning chart at saw the last cleaning was at 17:20 and it was now after 11:00 pm or 23:00. The bathroom had not been checked for nearly 4 hours at that point. I was grossed out as it reminded me of a road side gas station restroom. We headed back to our stateroom and watched some movies on our laptop well into the night. We went to sleep just before 4 am, now Thanksgiving morning, November 27th. Tracy got up a few minutes later to use the restroom and she called out to me from the bathroom for some Tums. I entered the restroom to find Tracy on the floor hugging the toilet. She said she had severe nausea. She stated she had never had sea sickness in the nearly 30 times she sailed on Princess, Royal Caribbean, Cunard, and other lines. There were no other symptoms at this time. For the next three and half hours, she spent her time between the toilet and the bed, with most of that time in the restroom dry heaving as we waited for the Medical Center to open. At about 8:30 when the medical center opened, I called and spoke to Medical and the nurse, Estelle, told me that it sounded like motion sickness and that I should go to Customer Service and get meds from them. I let her know that my fiancé could not stop dry-heaving and if she swallowed anything, it would come back up. I asked if someone could come up to our stateroom to help her get to medical. I explained that she was very weak from dry-heaving and we didn’t want to alarm the other passengers when she tried to walk to the clinic. They refused to come up to the room to help her down so I half carried her to the medical center. We made our way to Medical as passengers watched her almost get sick on the elevator as she shuffled to Medical. Her face was white as a ghost and as passengers looked on at us, I told them she would be ok. Once in medical, we met Nurse Estelle and Dr. Brian. Estelle insisted it was motion sickness based on the symptoms and the lack of any diarrhea. Tracy was administered an IV and was given medicine to stop the nausea, and medicine to stop the spasm of the dry heaves. Dr. Brian placed his hands on Tracy’s stomach in the usual spots to check for appendix issues, etc. Neither the doctor nor nurse ever listened to her stomach area with a stethoscope. They took a number of tests involving her urine and blood but everything came back within normal range. We were sent on our way and were advised to come back in the afternoon when they were open again for a follow-up. She was taken back to her room in a wheelchair. We came back to Medical in the afternoon. Her nausea had come back and she was extremely weak and tired. She was barely cohesive. She was able to advise Dr. Brian that she had a bit of diarrhea earlier in the afternoon but was no examination performed on her lower intestine to hear any rumblings, etc. Dr. Brian and Nurse Estelle had left the room briefly and Tracy was laying down motionless on the exam bed as I sat in a chair next to her. A few minutes later Tracy said to me that she just had an accident, meaning she just had diarrhea and that she wanted a nurse to assist. I left the room and advised the first nurse I saw that Tracy needed assistance ASAP. I walked back into the room and advised Tracy that a nurse was coming. I said I would go to the stateroom to get her some fresh clothes. Upon returning to Medical, I found Tracy in the restroom of the exam room sitting on the toilet in tears and pain. She cried “they just left me”. She said she had been sitting on the toilet since I left the room and no one came back to assist or check on her. She couldn’t get up from the toilet as her bottom was messed. She wanted a wash cloth and a towel or the use of the shower next to her. Estelle came in the exam room and told Tracy she had the Norovirus and they could not assist in cleaning her up as they did not want to take a chance of any of them getting infected. We were told they did not have any cleaning supplies and that she could not use the shower although it was no more than inches from where Tracy sat on the toilet. They only had an anti-bacterial medical soap and rough brown paper towels in the restroom but they advised her not to use them as they would end up burning her because she was raw. Tracy ended up using her own clothes to clean herself up with no available soap to cleanse nor towels to dry off. Tracy had to put her own soiled clothes in a bright orange BIO Hazard bag. She was given oral anti-diarrhea meds and oral vomiting meds to take back to the room and they discharged her and quarantined her to her room. We were advised that the “HEAT” Team would have to sanitize the exam room and she was once again taken back to her room in a wheel chair, this time too weak to even stand up on her own. We were told to give the BIO bag to the HEAT team and that they would arrange to have her clothes cleaned. I had to carry the BIO Hazard bag back to the room and I hid the bag under my jacket so as to not alarm the other passengers. Once back at the room, Tracy cleaned herself up in the bathroom and crawled into bed. About 10 minutes later, two men from the HEAT team came to the room to clean it. One person came in wearing grayish blue maintenance type clothes and wore a white face mask with a mini respirator attached to the front of it, he also had blue gloves and wore a short sleeve shirt. He carried a cleaning cloth and a bottle of some liquid spray. His partner stayed outside the stateroom, with no mask. The “decontamination” consisted of the person in the room spraying a cloth with whatever was in the bottle. He then took the cloth and wiped down areas where he thought Tracy might have touched. Part of a wall here, part of a wall there. If there were things on our night stands, or on our “desk”, he simply wiped the surfaces around it. There was no wiping of personal belongings, no moving things out of the way, etc. I observed the same type of cleaning in the bathroom. In the bathroom, he replaced only the linen that appeared to be used. As instructed by Estelle I gave him the orange BIO bag that contained Tracy’s soiled clothes so they could be cleaned. The man “sanitizing” the room said he would be back in the morning to change the linens. I washed my hands thoroughly and proceeded to have a very lonely and sad Thanksgiving dinner upstairs. The rest of Thanksgiving Day consisted of Tracy lying in bed and slowly recovering. I would leave the room from time to time and walk the ship and come back to check on her. The morning of Friday, November 27th, Tracy was feeling a little better, but still very tired, weak and extremely sore in her stomach and lower back. A little after 9 am the HEAT team came back. One man proceeded to spray the cloth and wipe down only exposed surfaces as the man had done the day before. Tracy was able to sit up and stand briefly and she told me she had to specifically ask the man for a new Duvet cover as he was only going to change the sheets and pillow cases. The man did not change the Duvet itself nor the pillows, even after being asked to do so to prevent any illness from spreading. By 6:30 Friday evening, Tracy and I walked around the ship a bit to see if we could get her strength up and we decided to go to the evening show. After the show, we exited the Princess Theater and headed toward the casino to cut through and head back to the stateroom. Tracy advised me that she needed to use the restroom. So she used the one off the hall between the theater and the casino. After a bit of time, she came out, frustrated and almost in tears. She told me there were 4 soap dispensers in there, 3 out of the 4 were empty, and the other had little soap in it. She further said that she watched passengers try each dispenser, some giving up and never using any soap. She looked at the last time the room was checked by staff, and it was only 20 minutes earlier. She wondered out loud to me how in 20 minutes time, 4 dispensers would go empty, when the theater just let out less than 5 minutes earlier. The only conclusion we could come up with is that the cleaning person who checked the bathroom last might not have been honest in their signing off that they cleaned it. Tracy said she wanted to see customer service right then. With all the sanitary issues we had seen on the ship, we concluded it is no wonder she caught the Norovirus. We went directly to Passenger Services. The line was long as this was the night before we arrived back in Fort Lauderdale. However, there was a staff member on the far left of the counter assisting someone. We politely excused ourselves and asked to speak to a manager. The staff member refused to get a manager and told us we needed to wait in line (of about 15 people) and someone would be with us “shortly.” I advised this person that there was a health issue in the restroom. The staff member seemed like he was going to repeat his statement to wait in line when Tracy advised him about having caught the Norovirus due to the lack of cleanliness on the ship. Everyone around us started to quickly leave the area and the staff member finally went back to get a manager. A few minutes later, Clyde, the Duty Agent, met us. He took us aside and started to take notes while Tracy explained the entire situation to him. Clyde was sympathetic to our concerns and apologetic, advising us that we could "dispute" the almost $1000 medical bill if we wanted to. By this time it was late Friday evening. Her soiled clothes which were sent out to be cleaned still hadn’t shown up. The crew said they would continue to look for them but they were never found and Tracy had to leave the ship without them. Tracy has traveled extensively on Princess including multiple trips to Alaska, the Baltic, the Mediterranean, and the Caribbean and has never had an experience like this before. Even transatlantic crossings on Cunard and re-positioning cruises of 18 days had all gone smoothly. To this date the problem has still not been resolved to our satisfaction. We have reached out by phone, email, and mail and have received no response from Princess. We were told we would be contacted by Princess after the cruise and that never happened. Tracy’s clothing was never found, and no one has addressed the cleanliness issues on the ship including running out of soap in the restrooms and what appeared to be mold all over the ship. We have pictures to support these statements including a video showing there was no soap in the bathroom dispensers and the time sheet showing it had been cleaned 20 minutes prior with the signature of the person who cleaned it. I strongly urge anyone who decides to travel on the Caribbean Princess to watch for cleanliness issues and do everything possible to protect yourself from illness as my experience was not a pleasant one and I'd hate for you to experience the same thing I went through. Read Less
Sail Date November 2014
To start with, this was a horrible ship with even worse service! The Caribbean Princess is only 10 years old and was refurbished just a couple of years ago, however, to look at the interior it looks like it is old and just plain worn out; ... Read More
To start with, this was a horrible ship with even worse service! The Caribbean Princess is only 10 years old and was refurbished just a couple of years ago, however, to look at the interior it looks like it is old and just plain worn out; elevators continually broken with signs on them and the ones that did work were extremely slow. The carpet is worn and dirty in most all areas of the ship. The entire ship was extremely warm, including our stateroom, despite our asking to have it looked at; of course that never happened. What made it worse was the fact that I have never been on a cruise that did not provide a top sheet--only a fitted sheet and a quilted duvet--very warm to say the least. The buffet area was the worst I have ever experienced--instead of having an open concept that every other cruise line has, they have a small enclosed area that is not only extremely hot and unorganized, but it creates extremely long lines and wait times trying to get in for your meals since a staff member has to stand there to make sure only a limited number of people at a time are in there. Also, passengers are not allowed to get their own silver ware, napkins or drinks (coffee, tea, water, juice, etc) so it is difficult and time consuming trying to flag someone down to get something to drink. The food in general is substandard at best and the wait staff are aloof, unfriendly and do not appear to enjoy working there which out of all my years of cruising, I have never experienced this until now. The entertainment was very limited which was also very disappointing as the days at sea were really boring unless you like to play Bingo all the time. The gym was small and always so crowded it was not possible to use any of the equipment. They also did not provide any way to wipe any of it down between users which created sanitary issues--YUK! Read Less
Sail Date August 2014
Did not go on this ship. I am a seasoned cruiser, all different cruise line. This ship smells like a musty moldy smell. While in port the smell gets worse, and in some places, it smells like poop in the hallways. We told the staff, there ... Read More
Did not go on this ship. I am a seasoned cruiser, all different cruise line. This ship smells like a musty moldy smell. While in port the smell gets worse, and in some places, it smells like poop in the hallways. We told the staff, there answer was yes, we know. I have an allergy to mold and lived on Benadryl for the week. They did not have a room for us to change into. The balconies on the 9th & 10th floors are layered out so everyone in the balconies above you can look down and have a full view of you, no private part to the balcony. I did not like that. Sitting on my balcony with my coffee in my nightgown is part of my morning routine. Do not book a balcony on the 9th or 10th floor. The spa is one of the worse I have ever seem. The spa rooms for treatments are very nice. The open area for the spa is very bad and not worth joining for the week. 4 spa chairs in a hallway and steam and aroma rooms that sit one. The rain forest room is a shower with 4 jets for one person. The other is just a shower for one. Both showers are open to the hallway. There is not pool. The food in the main buffet was like golden coral. A lot of pushing and cutting in line. No order at the buffet. The buffet has no line of food. It snakes around in an oval shape. So the people are all other the place. The food in the dinning hall was okay, nothing to write about. The pastries were wonderful. The staff were okay, nothing special. The entertainment was like other ships. Again okay but no wow factor. The comedian was good. The Mexican music was great. The cruise was not cheap but everything else was, don't go on this ship. Read Less
Sail Date July 2014
Pro's--Dinning room staff, embarkation, International Café, and entertainment (with the exception of one night...entertainment did not show up one of the evenings and the staff had to do an impromptu show of crew members hidden ... Read More
Pro's--Dinning room staff, embarkation, International Café, and entertainment (with the exception of one night...entertainment did not show up one of the evenings and the staff had to do an impromptu show of crew members hidden talents...TERRIBLE! Con's-Staff was rude and seemed angry to be on the ship working, food in the dinning room was cold, bland, and thankfully small portions. The buffet was one step above but food quality declined though the week. Our stateroom was dirty. I had a balcony that was rusted, peeling paint, and the glass had never been cleaned. Upon out arrival I found garbage under the bed (water bottle and soda cans) Our toilet remained broken a day and a half, never got fixed after reporting a problem and it was a smelly mess!!! Our steward for got my name and called my wife different names. The drinks were very overpriced (two drinks cost $24.00 with the tip and tax added) The staff hounded us to buy things the entire time and all pictures taken were washed out and had an orange color! Also on their private island I was not able to use my unlimited drink card...It's their product from the ship brought over to the island!!!!! Also coming back we waited with...and I kid you not 800+ people in the sun to get tendered back to the ship! Talk about being dehydrated and sunburned and the ship did not supply water to elderly people waiting in line. I really wanted to love this ship and cruise line! I really did! The elevators were broken daily and getting around on the choppy layout of this ship (some elevators only went to certain levels) made for a constant challenge to get around with 3000+ other people. I've taken Mexican Rivera cruises on Carnival that were a dream compared to this ship! Read Less
Sail Date July 2014
This is my 4th cruise line that I have cruised. Princess was highly recommended as a 5 star ship! NOT EVEN CLOSE! The food was not good even on the buffet. Everything was over cooked, yet never warm, dry, underwhelming. Even Sabatini was ... Read More
This is my 4th cruise line that I have cruised. Princess was highly recommended as a 5 star ship! NOT EVEN CLOSE! The food was not good even on the buffet. Everything was over cooked, yet never warm, dry, underwhelming. Even Sabatini was a HUGH disappointment. We left our steak and lobster after only a few bites, due to dry, chewy meat and over saucing the lobster. Our steaks were ordered med rare it came med well, I actually had to spit a piece of steak into my napkin to get it out of my mouth. The waitress asked how we were doing, we told her she could clear and told her what we did not like about the meal. She went over to the host when he came over to inquire, he had an attitude and made a flippant remark that “It was OK when I asked earlier” which is true however we had not tasted anything yet. Since it was their food that was so bad why the attitude! His attitude was extremely uncalled for especially since we were not asking for a refund. He possibly could have had his attitude towards us since we arrived at our 5:30 reservation and the doors were closed so we had to ask someone from the bar next door to ask them to open the doors. However the desert was wonderful We were at the pool for 4 days and was asked once by the wait staff if we wanted a cocktail. We saw servers but they hung around the bar. I know a large portion of revenue must come from liquor sales. Prior cruise lines asked before your beverage was 1/2 empty if you wanted a refill weather it was a cocktail, a beer, or water. First time I have ever encountered bad pool service. I am telling you service on this ship was a joke. In the casino we also were never asked if we wanted a beverage. In fact my travel mate had everyone around her asked but the waiter acted as if she was not there. I had purchased a bottle of wine my first day at the pool bar because as on other cruise lines I could take the bottle with me and finish it when and where ever. When I asked for a bucket of ice the next evening at the casino I was told no, that they did not have any. He offered to keep the wine bottle for me but why, it took me 10 to 15 minutes to get waited on to ask about a wine bucket in the first place. AND TO ADD INSULT IN INJURY:Our last full day at sea we had made reservations at Sabatini's and were dressing up. Much to our horror we discovered after one cold shower we had a problem with the hot water and the hair dryer was broken. We called for help no one came, after 1/2 hour we called again, no one came. After another 15 minutes we called yet again. We had to air dry our hair on the balcony, we still did not have a hair dryer when we disembarked., WHY? Everyday we were amazed by the horrible, rude or nonexistent service. We never once had a decent meal and we were denied the basics such as hot water! What a disappointment! Even the Cabin Steward would not give us extra ice. We bought the bottle of wine at the bar, and carried on one each so we had to chose chilled wine or chilled water or sodas, the refrigerator was never cool. Drinks were always tempted. Why can I not have some ice? I will never cruise Princess Cruise Line again, nor will I recommend the Princess Cruise Line ever. Our entire experience was horrible. I can understand a bad meal. or bad service from a server, or a mix up at the front desk. But bad food, bad service everyday?????????????? And let's not forget, NO HOT WATER,,,,,,NO HAIR DRYER,,,,,,, 3 CALLS FOR HELP,,,,,,,,NO HELP!!! On a positive note, our room was wonderful.   Read Less
Sail Date May 2014
Frequent travelors on sister company Carnival and we love Royal Caribbean. First timers on Princess and obviously picked the wrong company and ship. We spoke to many other passengers and the comments were the same. Lousy service. While we ... Read More
Frequent travelors on sister company Carnival and we love Royal Caribbean. First timers on Princess and obviously picked the wrong company and ship. We spoke to many other passengers and the comments were the same. Lousy service. While we enjoyed the benefits of the Unlimited Drink Card it has its problems...they were overwhelmed with too many orders. You have to stand in line or wait for drink to be delivered forever. They have so little and inexperienced personnel all over the ship. Do not go on Princess if you have children.. There are so few and Princess really does nothing for them...they have the worst employees for children. The food is just ok. Waiter was excellent. Nice decor and new carpets but big deal when your on hold day or night with room service for 30 minutes then wait 45 minutes for it to be delivered. The service is so bad I just can't explain. Our cabin was over the Princess Theater and it was so loud during the day when they practiced our room shook. Management did not care. Even security was surprised the next day that not even a phone call from the management. Ship rocks alot so if you have trouble with motion, do not go on this ship. Terrbile entertainment. We felt this was their training boat at our expense. Very upset with Princess and probably will not cruise with them for a long long time or Carnival just because they are owned by the same company. Read Less
Sail Date May 2014
After over a hundred cruises, I am sorry to say that the Carribean Princess was not a good choice...the worst aspect of the cruise was the dirty cabin which spoiled the cruise because I never felt comfortable because of the housekeeping ... Read More
After over a hundred cruises, I am sorry to say that the Carribean Princess was not a good choice...the worst aspect of the cruise was the dirty cabin which spoiled the cruise because I never felt comfortable because of the housekeeping staff having a lack of pride to take care of the ship. The bathroom tile had black mold growing on it, the cabin walls and pictures had soda and champagne spray on them, carpet adhasive was slopped on the balcony door frame from the last time the carpet was replaced, the towels were frayed and thin and the stained bed sheets and burn hole in the blanket didn't do much to improve my feelings about this mini-suite on the Dophin Deck. The balcony was a complete waste of money as it too had filthy furniture and salt covered windows, none of which was touched the entire cruise...quite frankly, Carnival does a much better cleaning job, in fact the Carnival Liberty was beside us in Cozumel and they hosed off every balcony and cleaned all the windows, railing glass, and furniture plus a lot of touchup painting on the hull. Our ship sat untouched on the exterior in all three ports. Fortunately, our cruise was lucky enough to avoid the fog and norovirus problems that have been happening out of Houston's Bayport lately. The food and dining service were good on this cruise, the Horizon Court (buffet) was especially good for both breakfast and lunch, but the Crown Grille food and service was just average. This will probably be my first and last Princess cruise, I'll stick with Holland and Celebrity instead, since they give top priorty to cleanliness. Princess needs to do a lot of retraining to whip the Caribbean Princess into shape, and it all starts with the Captain and Hotel Manager taking pride in their ship. Read Less
Sail Date February 2014
Let me start by saying that my wife and I have been on several Princess cruises. We have also traveled with Disney Cruise Line, Norwegian Cruise line and Royal Caribbean cruise line. We had never sailed on the Caribbean Princess. I asked ... Read More
Let me start by saying that my wife and I have been on several Princess cruises. We have also traveled with Disney Cruise Line, Norwegian Cruise line and Royal Caribbean cruise line. We had never sailed on the Caribbean Princess. I asked my Brother and his Girlfriend.to go on their first cruise and he agreed. We found out at our hotel that the ship would be returning late supposedly due to fog and boarding would not begin until 8:30 p.m. because of ship cleaning or the Norovirus. So instead of starting our vacation at 1 p.m., we finally boarded the ship around 9:30 p.m. No offer by the cruise company to compensate passengers for extra meal costs on shore, while waiting to board. No compensation for loosing the first day of your cruise. I take that back. If you decided to eat dinner at 10:30 p.m. you were offered a free beer complements of the Captain for your trouble. Sunday morning. The breakfast was served cold. Coffee was warm at best. It appeared as the staff was just going through the motions and really didn't care. Of all of the cruises that I have been on, this was the worst service I had seen and we were just getting started. Due to the norovirus, food was being served to you at the buffet. This is normal and had seen it in the past. What was not the normal situation was seeing food servers standing around talking and you would have to ask them to serve instead of them asking you. Again coffee was served warm at best. I really can't explain it. I can only go by past experience on other ships. On the other ships, service was far superior! The 2nd day at sea and we still have not received our cruise excursion tickets but my Brother had. Off the the excursion desk to obtain ours. The employee gave me duplicate tickets with old departure times and failed to inform us that the times had changed. We were informed later that it is our responsibility to read the news letter for changes. Why didn't they just ell us when we picked up the tickets. I'm on vacation and not here to read news letters. Needless to say that an excursion was missed because of a departure time change. After a few heated exchange of words, the cost was refunded. The service continues at about the same level. I'm really not sure if it is because of the lack of training or the lack of leadership. It was just bad. About day four people started getting sick , on the ship. The Captain came over the public address system and stated " If you develop flu like symptoms call 911 and you will not be charged" One thing we did notice during the cruise, was a lack of cleaning of hand rails, door handles ect. on the common areas. On other ships during an outbreak of norovirus, we saw staff cleaning all of the time day and night. Well you guessed it. I became sick. Relying upon the Captain's statement, I called 911 and was taken to the medical room by wheelchair. This staff member had no clue on how to deliver a patient. Jarring every bone in your body on the way down. Again I'm sure no training. After being treated and confined to my cabin. The employee transporting me back to my room was told to sterilize the wheelchair when finished by the nurse. As we entered the elevator, the employee asked another employee if it was necessary to sterilize the chair. He replied no. Again no training. If you have ever been sick, on a ship then you know how I feel. It is a wonder that anyone would report being sick. Your food choices are very limited. I found out that the only two broth type soups were only available during dinner. Every order that I placed for room service was messed up. Asked for ice. No ice delivered. Oh and by the way your cabin steward cannot bring you anything or clean your room. A special team only comes in once a day to clean your room. They showed up to clean my room and tried to tell me that they didn't have any clean towels to give me. I made them go find towels. Every room service order was screwed up. Warm water for hot tea. Asked for crackers none delivered. Remember the statement. You will not be charged. The next morning outside my door was a bill for over $ 161.00 for medical. Being sick as a dog, I contacted customer service and was informed to write a dispute about the bill and turn it in to customer service. WHY!!!! If the Captain said that you would not be charged then why bill me. There shouldn't be a dispute necessary. The charge was removed from my bill. Two and one half months later, I receive a bill direct from Princess Cruise line for the medical treatment. The reason given was that the Captain was referring to the 911 call is what you would not be charged for not the treatment. Last time I checked 911 calls are always free. If the Captain had not made the statement, I would of never gone and never been restricted to my cabin. So Princess with your outstanding service to your paying customers. I bid you farewell. There are many choices out there to cruise with. Maybe just maybe if enough customers take there business else where, you might figure out what service and training really mean. Needless to say that my Brother whom was a first time cruiser, will not be back aboard one of your ships!!!   Read Less
Sail Date January 2014
Shortly after leaving Roatan (on Tuesday). The captain announced we were headed back to Port due to "fog" in Houston and the possible closing on Friday of the port of Houston. While this may be Princess Cruise lines official ... Read More
Shortly after leaving Roatan (on Tuesday). The captain announced we were headed back to Port due to "fog" in Houston and the possible closing on Friday of the port of Houston. While this may be Princess Cruise lines official statement, few on the ship believed it. We were informed of some ill passengers and there was substantial mystery among the passengers as to what was the real reason we were headed home a day early. When we sailed into Houston and were able to see the news crews and helicopters hovering overhead we all knew it was more than the "non-existent fog". In my opinion the cruise line acted irresponsibly by not letting all passengers know that in fact over 3% of the people on board were infected by the Norovirus. With so many elderly people or people with potential medical conditions on board, having this critical information is a matter of life safety and not public relations. Having sailed on 4 other cruise lines in the past I have noted hand sanitizing stations throughout the other ships. That was not the case on this voyage, only the dining areas had sanitizing stations. Not that it should play a part in how this was handled by the cruise line, but the measly 20% cruise credit and 20% on a future booking doesn't come close to compensating passengers for an uncomfortable and disappointing vacation. There is no doubt that Princess Cruises attempted to cover up the extent of the norovirus outbreak with the early return to port due to fog. Incidentally I would be concerned being on a ship with modern GPS that could not navigate through the fog or a port as important as Houston that would close down for 3 days due to fog, which in the end was non-existent. I could go on about the other various inconsistencies we encountered on this cruise, but the main focus is the misinformation we were provided. It's a lot easier to be told the truth and given the opportunity to act on that rather than a lie, which could be life threatening to some. Read Less
Sail Date January 2014
Upon arrival, everything seemed to be good. Our cabin steward, Dominick, was terrific. The food in the Dining Room was very good and the wait staff was remarkable. The food in the buffet was good for a buffet, there was plenty to choose ... Read More
Upon arrival, everything seemed to be good. Our cabin steward, Dominick, was terrific. The food in the Dining Room was very good and the wait staff was remarkable. The food in the buffet was good for a buffet, there was plenty to choose from, so you could find something you liked. East Coast Connection was great and a Duo that played mostly in the Wheelhouse was good. The rest of the entertainment was mediocre at best. There was plenty of seating around the pool. On the flip side, the condition of the boat, after being aboard for awhile, was grungy. Carpets were coming loose, several elevator buttons didn't work, lounge and dining area ceiling panels loose and where some lighting was repaired, panels not replaced. Areas that were supposed to have double-doors had one missing. Wallpaper was peeling off the wall in the halls. There were soft-spots in the floors including one in the elevator. None of this was overly terrible, but not what you would expect from this caliber of ship. We have previously sailed on the Star Princess, so we had a good comparison. This is the first cruise we have ever been on at 11:00 p.m. everything was completely shut down with the exception of the casino and the deli down in the atrium area. After being told about the Norovirus, there were no extra hand sanitizer distributed, and those that were there were often empty. The men's public area bathrooms often were out of soap and paper towels. There were public restrooms out-of-order as well, they were eventually repaired. If you got up very early in the morning, you had to walk past bio-hazard bags in the hall from rooms where there were sick people. Tuesday night, the Captain told us we were not stopping in Belize, our final port, because fog was forecasted in Galveston Saturday and the port could close. We would be required to get off of the boat Friday because the CDC was overseeing the cleanup of the boat. Princess did provide a nice motel room and transportation to and from the hotel. They credited us one night from the cost of the cruise to cover any food for the night and next day. They also offered to credit us 20% toward another cruise booked by the end of 2014. If all this wasn't bad enough, not going into every little detail, Princess arranged our transfer from the hotel 9:00 a.m. Saturday when our flight didn't board until 3:30 p.m. That is all they offered to do, if we wanted to wait, we would need to make arrangements and pay for it ourselves. Thank you Princess for a not-so-wonderful 32nd Anniversary Cruise. Read Less
Sail Date January 2014
Sailed for cruise sites in Cosumel and Roatan and Belize we embarked on Saturday 25 Jan. A couple good days in the sun, but on Monday both of my sisters became very ill.(gastrointestinal..Captain announced that night that there was in ... Read More
Sailed for cruise sites in Cosumel and Roatan and Belize we embarked on Saturday 25 Jan. A couple good days in the sun, but on Monday both of my sisters became very ill.(gastrointestinal..Captain announced that night that there was in fact, Rotovirus on the ship. Told every one to wash hands with soap and water and we noticed that procedures changed in the buffet. Visitors were required to use hand sanitizer and food was handed to the patrons by crew members. Scuttlebut on ship said that there were in excess of 90 cases, this was Monday. Once reported the girls were quarantined to their rooms, Husbands however could come and go from that room. Some quarantine! Upon being visited by the Ship Doctor or nurses, it was never made clear, a shot and the next day a bill for $130.00. Tuesday night the captain of the ship announced that we would not visit Belize but would return to port, BECAUSE OF HEAVY FOG IN THE HARBOUR. A quick google indicated that there was no fog, port was closed on previous Tuesday and Wednesday. Medical personnel told my sister that she brought the virus from the hotel, despite the fact that there was up to 24 hours of incubation for this virus, numbers did not add up. It was apparent that Princess was taking no responsibility, were very disingenuous and that we were basically out the cost for the trip. After the announcement of turning back, the cruise was basically over. Ship personnel were serious, constantly wiping up and generally very quiet. Friday morning we were told to disembark, I did not know even at that date to which hotel I would be going and only found out after I had disembarked. They delivered us to the Sheraton Hotel in Houston where were held in a holding area until rooms were ready.(6 hours) Of course we had to buy our own food which would normally have been furnished by ship. What credit did we receive for this disruption of a much anticipated vacation, one day per diem (1/7th of cruise cost) and a promise of 20% on next cruise. They said CDC ( Center for Disease Control) would visit the ship on Friday. Must of been a quick visit, the ship sailed for the Western Caribbean on Saturday with a whole new visitor roster. They too could be collateral damage for Princess Cruises to maintain their PR Status. Houston Newspaper, indicated 176 visitors and 12 crew members infected. No one can really maintain that a trip, one stop removed and 1 day short, constant stress from not really knowing, no real information about the sickness,/status, this is not a vacation Read Less
Sail Date January 2014
I was disappointed in the cruise. That is somewhat a result of the noro outbreak on the cruise and the need to return early so the CDC could oversee the complete cleaning of the ship. Princess offered 20% discount on a future cruise which ... Read More
I was disappointed in the cruise. That is somewhat a result of the noro outbreak on the cruise and the need to return early so the CDC could oversee the complete cleaning of the ship. Princess offered 20% discount on a future cruise which is not comparable to what Royal Caribbean offered their passengers which was 50%. That give you a little idea about how Princess feels about return cruisers. That being said I felt food quality had suffered in the past couple of years. Even the preparation was poor. I never once got a piece of beef done medium. It was either rare, and I mean bloody, or well done. i know they serve a lot of meals but should be able to cook a piece of meet to medium. Anyone can read a meat thermometer can do that. The cruise port in Houston is terrible. We stood in line in the cold, 27degrees, for over an hour to be processed. There are no interior areas for people to wait. The line was at least and hour wait from 10 AM to 2 PM. Totally unacceptable. Read Less
Sail Date January 2014
I have sailed on cruise ships a number of times on both Carnival and Princess. This was my husband’s second cruise. Our first cruise was on a Carnival ship and we can both say that we have NO intentions of EVER going on Princess again ... Read More
I have sailed on cruise ships a number of times on both Carnival and Princess. This was my husband’s second cruise. Our first cruise was on a Carnival ship and we can both say that we have NO intentions of EVER going on Princess again after our experience. I know weather cannot be controlled, however, this is not Princess' first "rodeo", they should have it down when ANY complications should arise, especially since they started having problems with the fog in this Port in November 2013. The way they handled themselves was so unprofessional, rude and in-sincere! Someone else described it in one of their reviews, "they were like robots, going through the motions of their jobs" When you have saved and prepared for a vacation, you really don't prepare yourselves for any "letdowns". That was WRONG! I should have prepared myself especially after reading some of the reviews of the problems and complications with this Houston Port! We were on the December 14-21, 2013 cruise out of Houston. My husband and I arrived 2 days early and stayed a short ways away from the Port of Houston. Our first day in Houston we spent over at "Kemah Boardwalk". The weather wasn't the greatest, but at least the rain subsided while we were able to enjoy our day over there. Our hotel was quite fancy, it had an onsite restaurant, lounge, there were many activities going on during our stay. The morning we were due to leave on the cruise I awoke to see it extremely foggy out. As I had done every day prior, I pulled up the ship's webcam only to see that it was NOT alongside the dock in the Port of Houston but still “In-route" to Houston. I knew this wasn't good. I contacted Princess and was informed that the ship was due in at 11:00 and they would start disembarking passengers at 11:30. We arrived at the terminal around noon time. The ship was in, the passengers were dis-embarking and they were checking people in. We went ahead and checked in. While in the terminal, announcements were made that it was going to be a delay of several hours before we could board the ship. We could sit in the terminal or we could go over to "Kemah" on one of the buses provided. We chose to stay in the terminal. It was a very long wait! They finally started boarding. NO ONE and I mean NO ONE stopped to get their picture taken before boarding the ship. Once we boarded we were above to go to our room. We had a mini suite with a balcony. The room was very clean and spacious which was nice!!! We immediately met our room attendant Ricardo! He was a joy to have! We finally departed around 8:00 pm. The ship had a lot of "wear and tear" on it; you could tell it was a pretty old ship that needed updating. The first night we had dinner in one of the dining rooms. The food was good but the portions are very small. The service was good; we sat at a table with 4 other couples. Most of the trip we ate in the buffet. My husband preferred it as there was a much larger selection to choose from. I like to spend time in the casino. The first night it did not even open until 12:00 midnight. Then since we came in early (or tried to), they closed it at 4:30 the day prior to coming in. Not to mention when in the casino, you NEVER saw any of the casino managers walking around. Very little bar service and when they would walk by, you could tell they were hoping you didn't want to order anything. The slot machines on this ship were the WORST slot machines I have ever played in my life! ~!!!! Very disappointing Casino. I do not understand why they don't keep the "pizza or ice cream" places open past 11. It just seems that everything closes up so early on this ship! The shows were "so so", nothing fancy. The last cruise I went on, the shows seemed so much more "In sync". I would wander through some of the clubs in the evenings; there were hardly any people in them Kind of sad! The activities going on seemed to be repeated daily. The cruise staff was, to me, extremely rude at times. I work on a ship, I know it is hard work and you do not get many days off. You could tell that this crew had been working several straight days and in much need of a day off! I have no complaints about our Cabin Attendant, He was Awesome!!! I would like to know what happened to the animals on the beds at night. That is one of the coolest “cruise” features and they didn’t do it one night!!! Very disappointing. Also, there are no longer bathrobes in the rooms. You have to request a bathrobe. I overheard one person asking there room attendant about the bathrobes. They said they had requested them to be in the rooms on the internet prior to the cruise and they still didn’t have them. This was the third day of the cruise!!! We signed up for two excursions; however, one of them was cancelled. We were supposed to receive a credit on our bill, but who knows if that was done. I have yet to see a bill from this cruise. I have attempted to contact princess several times. They keep telling me they have received my information and they have 1-2 weeks to respond. Nice huh??? In the meantime my credit card statement is going to come in and I am expected to pay that! We did enjoy all of the ports we visited, Cozumel we did the Segway tour, that was pretty fun! I suggest that to anyone who might be thinking about doing it. It is VERY EASY to ride those things. Roatan was probably our favorite port. It was so green. I loved the ski chairs!!! Very relaxing. It rained when we first got there then it stopped. The rain was a warm rain. Belize is a tendering port. Once you get to the island you can either stay inside the shopping area that they have set up for all the cruise ships that come in, or you can venture out on your own. We chose to venture out. Of course we got lost, but we were not that far off from the ship. We played bingo a couple of times! Didn't win anything there either. The call the numbers WAY to fast!!! I’m not a professional bingo player like some of them people. I did go for a massage which was very relaxing and worth going to! The hot tubs were NOT HOT at all. Some were even green in some of the places. Usually they were overloaded with too many people! So now the fun part of the journey. After we have departed Belize and are heading back to Houston, that Friday the Captain makes and announcement that he is going to try and beat the fog and come in earlier than expected, meaning we would be alongside sometime this evening. We would stay on board and disembark the following morning like originally planned. It also meant that certain services would be closing down. Aka: casino! Then a while later captain comes on again, did I tell you he is a very hard man to understand? He announces that due to the fog he has been contacted by the port of Houston and that the port was closed and was going to remain closed and we wouldn't be alongside the dock until 1100 pm Saturday evening. If air transportation was done through princess, they would handle the changes, if we did them ourselves, we needed to contact our carriers and change our flights to Sunday no earlier than 1:30 pm. We could use our phones from the rooms at no charge…that was a joke…like you can get a line out on a ship when 3500 people are trying to do the same. Since we were in cell range we were able to change our flight. A princess patter is put in our box that night. Wow, activities all day tomorrow. Then around 8:00 am we start moving, the captain again gets on the PA and announces that the port is now opened, we had the pilot on board, and we were moving and would be alongside the dock around 11:30. More information to follow. Nothing about what we were supposed to do about the flights we had just changed. I mean N O T H I N G. You couldn't get through to the desk downstairs and if you did, they hung up on you. Finally they tell us we need to change our flights. Well to change a flight again it was going to be $500.00. It was 4 days before Christmas, kind of a bad time to be having to change flights!!! I asked if princess was going to pay for our hotel that we had to stay at that night. They said no, they could just recommend a hotel we needed to take it up with princess at their 1-800 #. Then I started thinking about the princess patter that came out…there was bingo scheduled for today, there are going to be some MAD people!!! (Sorry had to throw that in LOL) Disembarkation---what a joke!!! I mean, they told us to stay in our rooms and wait for our number/letter to be called...then they "SKIPPED" our number!!! So we decided to just go for it...then they weren't even checking the stupid things!!! Or if they were, they didn't care they just let you go. Then we go to our bus that we have PAID for in advance to get us to the airport. We were just going to take a shuttle from the airport to our hotel. So we get on our bus…I have these tickets that were left in our room from princess. No one collects the tickets. I realize, they are giving EVERYONE a ride….so why did we have to pay for it if no one else did? So we spent the night in a beautiful hotel (that I think princess should pay for) that was near the airport and left on our flight home the following day. Then of course, our luggage didn't make it home with us. The airlines delivered it at 5:00 am the day after we got home.   Read Less
Sail Date December 2013
This was my 1st experience with Princess Cruse Lines and we were very disappointed. Cabin was not what we expected. Photo on Princess’s website and 2 others websites for cabin P328 all show a larger cabin and layout. Bed was push up ... Read More
This was my 1st experience with Princess Cruse Lines and we were very disappointed. Cabin was not what we expected. Photo on Princess’s website and 2 others websites for cabin P328 all show a larger cabin and layout. Bed was push up against wall because of room size. Very deceptive! It is a good thing that I am not as large as some of your guest because they would not be able to fit in the shower. Room was clean but not ready when we arrived. Not even soap. The ice bucket disappeared on 3 different days. Stateroom cabin and service was not what we have come to expect on past cruises on other cruise lines. Food was not always very good. Long lines at buffet because staff was not attentive and did not open up other lines to take care of peak dining times. Once you made it into the food area food selection was limited and often over cooked. At times there did not seem to be enough staff to replenish empty food trays. Food selection limited. Other cruises I have been on have other separate buffet venues. Chinese, Mexican, etc. Need more self service options for drinks on Lido deck because staff was not always very attentive. Appears to be either a lack of management or very lacks management on the Lido deck. Table turn over was slow. This may be because of slow drink service and in some cases lack of tableware leading to guest staying at tables longer then need be. Dishes not always clean. Disembarkation was very unorganized and chaotic. Crew did not follow disembarkation instructions being announced over PA to start with. We choose to carry our own luggage off. Crew stopped disembarkation after group A and decided to have the luggage taken off the ship while we all waited. Crew was telling different stories to guest because they appeared to be uninformed about what was going on. People were getting angry of disinformation and waiting with no apparent reason other than poor planning. After over 1 ½ hours of no instructions other then disembarking A & B (only A disembarked) we decided to leave the cabin and get in line. Glad we did because crew did not seem to know what they were doing. Ships crew and management does not seem to be very well trained and this may be the reason this cruise was not very good. Even the ships Captain seem to be indecisive at the end of the cruise. We went to bed on Friday night expecting to have to stay on board until Sunday because of frog and high winds only to find out Saturday morning that we would be disembarking that morning. Because the weekend before Christmas is one of the busiest airline travel days of the year changing from Saturday disembarkation to Sunday and then back to Saturday at the last minute created a lot of problems for many passengers that had changed their flights. We live in the Houston area so we were glad to get off Saturday. I understand weather issues but there seemed to be more going on then just the weather. Could it be that Princess Cruise Lines intervened for financial reasons and pressured the Captain to change his plans at the last minute? This was my first cruise on Princess Cruise Lines and quite possibly my last. There were passengers that had cruised on other Princess ships with good experiences so it just be the Caribbean Princess. The Houston Port Terminal is another issue. I can see why it took 4 years to get a cruise line to use it and why the Port of Houston had to pay the cruise line 7 million dollars to use it. It sucks!   Read Less
Sail Date December 2013
We have traveled 10 times with Princess and have always had great experiences until our December 2014 trip from Houston to the Western Caribbean. We had multiple problems before even boarding the ship from waiting in a parking lot for over ... Read More
We have traveled 10 times with Princess and have always had great experiences until our December 2014 trip from Houston to the Western Caribbean. We had multiple problems before even boarding the ship from waiting in a parking lot for over two hours with people urinating around us because no bathroom facilities were provided to standing outside in the cold for over an hour just to enter the terminal to being told that our kids had to check in via a different line because they weren't Platinum members. Once we were on the ship, we were so disappointed with the service. Usually, there are multiple crew members who go above and beyond. On this ship, the crew seemed miserable. In fact, when the ship was delayed, one waiter told us, "What do I care; I'm just a slave on the ship." Another issue is the cleanliness of the ship. On one of our sea days, I went into the bathroom by the pool area. Two toilets were out of service and the others were running over. I think only one toilet was working. It was absolutely disgusting. Also, 3 out of the 5 of us (in two different cabins) ended up with multiple bug bites. At first, I thought they had happened on land, but then I realized that we woke up with them. I firmly believe there were bed bugs. At one port, there was a huge stack of mattresses that they had taken off the ship which made me wonder even more. The entertainment was also sub par. Though we hadn't traveled with Princess for a year, we had already seen all of the production shows. The movies were all old, and the music groups were just average. The final nail in the coffin was being told that we were going to be arriving a day late and spending hours to make alternate arrangements only to have that change the next morning. We had two hours to reschedule yet again and get off the ship. I would describe this cruise as chaotic with a lack of communication. It feels like because the ship never arrives or leaves on time due to the Houston weather, the crew is frustrated. When we returned, I called Princess' customer service and sent a detailed email complaining about our experience. I received a generic reply that the weather is out of their control. Okay, but it is in our control to choose another cruise line. We will be doing just that. If Princess doesn't respect their customers, there is no hope. Read Less
Sail Date December 2013
We sailed on the Caribbean Princess the week of Thanksgiving, 2013. We sailed out of Houston (not Galveston). The weather was very cold for Houston and we had very strong winds all day and into the night. The winds were so strong that it ... Read More
We sailed on the Caribbean Princess the week of Thanksgiving, 2013. We sailed out of Houston (not Galveston). The weather was very cold for Houston and we had very strong winds all day and into the night. The winds were so strong that it was decided it was not safe to navigate the Houston Ship Channel. For this reason, our ship did not leave the dock until the next day (18 hours later) . So practically the first day of the cruise was spent tied to the dock. Our 7-day cruise is now a 6-day cruise. Because we had lost so much time, our stop at Roatan, Honduras was canceled. We headed for Costa Maya, Mexico which was substituted in Roatan's place. Costa Maya was nice but our adult children had an excursion scheduled in Roatan which of course they did not get. Our next port-of-call was Belieze City, Belieze. When we got there the winds and seas were so rough that the ship could not safely enter the Belieze ship channel. The stop at Belieze City was also cancelled. No substitute port-of-call was provided. The captain apologized and said we would have a "day at sea" instead. Our children missed their excursion in Belieze City as well. When we arrived in Cozumel, Mexico the winds were very strong and all excursions that were on the water or required transportation over the water were canceled. Our children's third excursion was canceled. So our 7-day cruise was 6-days. We only made it to 1 of our scheduled ports-of-call. Our children did not receive any of the three excursions they had booked (they did however receive refunds). The rough seas made the first part of the cruise extremely bumpy and a number of people commented to us that this was the worst cruise (in terms of rough seas and high winds) they had experienced. Every time we missed our schedule, canceled a port-of-call or canceled excursions, the captain would apologize. However, at the end of the cruise, Princess never offered any good will gesture or any kind of compensation for a cruise that was a very big disappointment (albeit because of weather). I left the ship feeling like Princess Cruises didn't care that the cruise was very rough, or that you didn't get the ports-of-call that you paid for or that one day was spent tied to the dock. You got a "cruise" and if it didn't meet your expectations (based on their advertisements) well...tough! Many of the onboard aspects of the cruise were nice. The food was fine, the entertainment was good and the ship's staff were friendly and helpful. However, if you're going to book a cruise and all things are equal between Princess Cruises and another cruise line, I'd select the other cruise line. Read Less
Sail Date November 2013
I honestly must say we were disappointed with our first Princess Cruise, we were expecting it to be better than Carnival but we were wrong. Our cabin was very small, dirty carpet, dirty walls, broken fixtures, squeaks and rattles ... Read More
I honestly must say we were disappointed with our first Princess Cruise, we were expecting it to be better than Carnival but we were wrong. Our cabin was very small, dirty carpet, dirty walls, broken fixtures, squeaks and rattles everywhere, dirty glass that was never cleaned on our balcony door and balcony glass below the railing, railing needed to be varnished, balcony flooring also very dirty, bathroom missing grout and significant mold and dirt visible. entertainment- not great... actually boring, again expected way better. Movies under the stars- not a great selection of movies (we had a 14 year old with us and the movies for the most part were not appropriate or entertaining even for us!) So many choices of movies you could watch but Princess selected garbage! Food- presentation was good, taste and selection for dinner was disappointing. we ate in the dinning room and buffet. Breakfast was good in the buffet and room service. Generally had burgers and pizza for a afternoon snack and that also was very good! Ports of call were good, would of liked to spend some shopping time in Curacao thou but we got in late and everything closed before our tour ended. Holidays are a special time for us (and for everybody) when family can relax and have fun together; its unfortunate when your holiday is a disappointment! "ESCAPE COMPLETELY" I can only wish!!! I most likely will not be be back to travel with Princess! Read Less
Sail Date February 2013
Our January 5, 2013 Princess Caribbean cruise was a Christmas present to my wife and we were really looking forward to a week of great pampering and fun. At first I was pleased with our Suite assignment, based upon the online information ... Read More
Our January 5, 2013 Princess Caribbean cruise was a Christmas present to my wife and we were really looking forward to a week of great pampering and fun. At first I was pleased with our Suite assignment, based upon the online information which led us to believe the suite had a great view of the forward seas. When we checked into our room we were immediately disappointed with the room; there were no walk-in closets, as described, however the primary problem was that our balcony had a view of the bridge including a security camera, people in the bridge and other passengers on a walkway above the bridge facing our suite and balcony. Additionally the public walkway, which faced not only our balcony but the window into our bedroom, gave passengers the ability to look directly into our suite, which forced us to keep the drapes closed at all times. This was not acceptable and was not disclosed properly. If it had been disclosed, we would have opted out of the room without hesitation. We traveled from the West Coast so it took us 2 extra days of travel to enjoy our vacation. This would not have been a problem provided the cruise met our expectations. Before the cruise I spent several thousand dollars purchasing upgraded SCUBA gear including a new underwater camera which we planned to use in Curacao. I am a retired Scuba Instructor and chose to dive with an operator which several of my colleagues recommended. We also transported 60 pounds of dive gear for nothing! The Captain's decision to spend the full day at your private island, and not start earlier for Curacao, was a terrible decision for the passengers and a financial gain for Princess. He knew the seas were going to be rough and it would take more time to get to Curacao. His decision resulted in our arrival into Curacao at 4:30 pm. Needless to say our diving trip had come and gone and so was the $250 we prepaid to go diving. So we adjusted our schedule to walk the downtown area only to find out the shops closed at 6 pm. We had less that 45 minutes by the time we arrived to the shopping district to shop. This resulted in one of the two major ports a major disappointment based on the Captain's decision to spend the full time at Princess Cays. Fifty percent of our vacation was wiped out by a bad decision and poor planning by the Captain! The trip was not a total bust. There were several staff members that cared about your guest's experiences more than their tips. Our cabin steward Gemma was extremely attentive and Chris Ocampo in the Wine Bar was outstanding; he remembered our names from the first day! Impressive! Carmella in the Crown Grill and Ignacio in Sabatini's went above and beyond to ensure we had a good time. The Matre d's in both specialty restaurants were attentive as well. We did have problems attaining reservations at Sabatini's with more than 48 hours' notice. Dining times should be withheld for Suite and Platinum members to ensure they have first choice in reservations. I purchased a beverage card for refreshments at the pool. The bar staff at both main pools were more focused on beverages where additional tips would be charged and not on beverage card customers. They clearly did not want to help us. Ignacio, our waiter at Sabatini's recommended we take part in a wine tasting event. He informed us that he may be serving at the function and suggested we ask the hostess if we could be seated in his section. When we arrived at the function Daisy greeted us and when we asked to be seated in Ignacio's section, she snapped back "this is my show not Ignacio's!" We were surprised with her rudeness. The next evening we were dining at Sabatini's where she looked straight at me, lifted her head, and walked away. We were shocked once again! Special recognition needs to be given to the band Solutions, they were excellent and truly engaged the guests and created wonderful evenings and afternoons. After their performances they would greet us, shake our hands, say thank you for enjoying our show and so on. Lastly, with the onset of a serious flu season, we didn't feel that enough attention was given to sanitizing hand rails, elevators and staff enforcing that all guests use the sanitizing gel. Other cruise lines are very strict and have higher standards of cleanliness. The above situations didn't totally ruin our vacation; however it was a major disappointment. Princess has not offered to make this right. Read Less
Sail Date January 2013
First I will start with the embarking which took 2 hours and 45 minutes from the time we arrived till when we were in our room. We settled in and notice the scratches on the wall, the thread bare rug and furniture, tile in bathroom needing ... Read More
First I will start with the embarking which took 2 hours and 45 minutes from the time we arrived till when we were in our room. We settled in and notice the scratches on the wall, the thread bare rug and furniture, tile in bathroom needing grout and over all needing a refreshing. Make sure you ask for foam egg mattress cover as the beds are very hard. Our record show we are to have robes and they were not there and took a day to arrive. We are not elite and that is the secret. Food was okay but nothing I would be rushing back for. Internet service was the worst ever. Spent 200 dollars and probably was on for all of 10 minutes. The signal would drop all the time. One day we were tendered and had to returned but so was 3000 other people. The lines were long and waited 45 minutes in the hot sun. They favored there Princess tours and will not let people with there own tours off till the Princess people were off first. Took passports when we got on and never were return till we disembarked in Le Harve France. I see no reason for this and was never told why? It is all about money for princess as my husband bought some alcohol for disembarking and I asked if we could have the plastic sleave to help with padding was told that was another 1.50 dollar. Hope your luck was better than ours. Read Less
Sail Date August 2012
You can read all the negative comments that other cruisers have written about our June, 2012 cruise to Britain and Western Europe. No one is exaggerating in their displeasure for what we endured. I just want to add a few more comments ... Read More
You can read all the negative comments that other cruisers have written about our June, 2012 cruise to Britain and Western Europe. No one is exaggerating in their displeasure for what we endured. I just want to add a few more comments about the lack of customer service. We encountered so many minor examples of non-service, but there were two biggies. One night we went to the dining room for dinner, and my 20 year old niece found the table cloth folded under instead of hanging down from the table top. When she pulled it out, a large area was covered with bright red bloody hand prints. The Princess staff wanted to tuck it back under and cover the table cloth with more napkins. We insisted on a new table cloth. Another example was on the fourth sea day, I decided I wanted a hamburger for lunch. I went to the outdoor grill and waited in line to get my hamburger. The gentleman in front of me wanted a hamburger. Princess had a nice system with the lettuce, tomato, and onion already stacked. The Princess server opened a bun, added the lettuce stack and then put the hamburger patty on top. The patty flipped off and landed half on the man's plate and half on the counter. The server immediately moved the hamburger patty to one side and fixed the man another burger. Then I asked for a hamburger. The server got my bun, my lettuce stack, and then proceeded to place the aforementioned patty on my bun. I am terrible at speaking up for myself, but I did ask him why the patty was not good enough for the previous gentleman but was good enough for me. He and the man in charge of grilling just looked at me like I was an obnoxious pushy passenger. I did fill out a comment card twice during the cruise about negative customer service. Both times the cruise ship manager called me and left a message on our stateroom phone. My niece pointed out that he always called me back while we were on day long excursions. I also filled out the cruise evaluation that I received via email after my return home. I did request that a Princess representative call me. The form specifically asked for a telephone number where I could be reached during the work day. They never tried to call. A week later I received an email from Princess saying that my concerns had been delivered to the appropriate departments. If I wanted to talk to them, I would have to call them. One thing that other cruisers have not mentioned is that when we were told that we could not tender into Edinburgh, the ship did receive new passengers from Edinburgh. My sister was so upset at the announcement that we would not make this port that she went and walked the deck to blow off some steam. She watched a tender come to the Carribean Princess and saw people transfer from the tender to the Princess pulling huge pieces of luggage. We don't understand why they could come to the ship, but we couldn't make the reverse trip. We were very disappointed with Princess when we cruised them last summer. We only booked this cruise because they had the itinerary that we wanted. As another reviewer stated, we couldn't wait to get off the ship this year. We will not be cruising with Princess ever again. Read Less
Sail Date June 2012
My husband and I went on the British Isles Cruise with the Caribbean Princess on June 7 for 12 days. This was the worst trip we have ever experienced and at a huge cost to us! I have been on many other cruises but this was our first time ... Read More
My husband and I went on the British Isles Cruise with the Caribbean Princess on June 7 for 12 days. This was the worst trip we have ever experienced and at a huge cost to us! I have been on many other cruises but this was our first time with Princess Cruises and will be our LAST! This trip started out bad as soon as we embarked. The process of going onto the ship took forever and very disorganized. As soon as we finally went on the ship we were told by the Captain that there was "technical difficulties" with the ship . We were supposed to have departed that night but only left the dock the following day at around dinner time. This meant we had to cancel Liverpool! We were so furious and needed more explanation on this and went to customer service on the ship to ask why Liverpool and not one of the other ports like Guernsey which was not popular. The explanation was that there was a surprise visit from the Coast Guard and the ship failed the inspection. Seriously, because of the incompetence of the ship we had to pay for it by losing Liverpool??? Oh but wait we were compensated $75.00/person credit on board. Wow, such a nice gesture especially when this trip will cost us close to $6,000.00. Our visit to Edinburgh was also cancelled due to weather which is understandable so we had a day at sea instead. When we heard about this cancellation we thought as a good gesture by Princess we would be able to go to Edinburgh the next day or maybe another port since the next day was scheduled as a day at sea as well. What do you think they said? Of course not, do you really think really the ship would be so thoughtful! Do you really think Princess would cough up some money to reschedule and dock at a port? Nah, instead, we were again at sea and as compensation they extended the Casino hours! Yahoo, more money the ship can make and save! When we went to Customer Service and had ask why they couldn't dock all the answer was " I don't know, it is was up to the Captain". So we really did not get any good explanation!This ship had the worst customer service, they were not sympathetic or simply did not care! The only positive point I have about this ship are the waiters, cooks in the buffet restaurants and the room attendant. They were very helpful and hard working.Furthermore, the food was not great in the dining area, the entertainment was boring and the disembarkation took a long time and very disorganized. Overall the experience was disappointing which has now brought us to the conclusion that all our trips going forward will be Land Tours! Read Less
Sail Date June 2012
This was my first cruise, and I was very disappointed with my "cruise experience". Friends and family had reported magnificent experiences on other cruises that just didn't seem to be the case for this cruise. I spent a ... Read More
This was my first cruise, and I was very disappointed with my "cruise experience". Friends and family had reported magnificent experiences on other cruises that just didn't seem to be the case for this cruise. I spent a good deal of time talking to other people on the cruise to see if this experience was "typical". Without exception, the experienced "cruisers" on this journey stated that this was the worst cruise that they had ever been on. Those with "Princess" experience said that the quality of the Princess cruises has decreased dramatically and that this would be their last Princess cruise. Problems with the cruise were evident from Day 1. Embarkation from Southampton was a two hour circus, with long lines, poorly communicated instructions and inattentive staff. We were scheduled to leave Southampton at 5:00 PM on June 7, but were detained in port for some sort of "technical problem" which was never defined. Announcements were made every few hours that the "issue" was taking longer than expected, he would update us later (which he never did) and that our safety was his primary concern. He never mentioned a bilge pump problem or that the ship had failed an inspection a day earlier. As a result of their poor maintenance, we left port exactly one day late, resulting in our being a day late for our first three ports - Guernsey, Cobh and Dublin, and missing our fourth stop in Liverpool. We also missed our scheduled stop at Edinburgh due to rough seas. Instead of finding another port or reaching Paris a day early for additional sightseeing, we meandered our way to Paris, taking two days to reach Le Havre. Humm, reduced fuel costs and keep the casino and shops open for additional revenue opportunities. Way to go Princess! What a wonderfully innovative way to take care of your passengers. The internet was completely inadequate and very very slow. The Library was not well staffed, which was inexcusable considering we were stuck at sea for all of that extra time at sea. On a cruise advertised to include nine port stops and two days at sea, we ended up with three days at sea and one day trapped in the ship at Southampton. For this, we received a totally inadequate compensation of $75. Some of the tours that we took were poorly planned and we spent too much time at minor attractions like the Falkirk Wheel, and very little time at major sites like Stirling Castle. Our bus for Stirling Castle parked at the bottom of a very steep hill and we were forced to walk up to the castle, depriving us of valuable time. Those guests who were not in good physical shape could not make the walk in the time allotted and missed seeing Stirling Castle. Our guide said that the road was closed, even though there were busses at the entrance to the Castle and buses were transversing the road while we were walking down. If it was a matter of timing, the tour should have been arranged to arrive at Stirling Castle when the busses could make the steep assent. The service in the dining rooms was often very slow and the Horizon Court was usually packed since the weather was not suitable for outside dining. If one elected to "sleep in" the only place to have breakfast was the Horizon Court since none of the three dining rooms was open for breakfast after 9:00 AM. The food was very average, some of the "entertainment" was appalling, with the singers being off key in many songs. The food was "cafeteria quality" with almost none of the fabulous food that is normally associated with cruise ships. We had bought the "Coke" drink package with "all you can drink" fountain Cokes. These beverages were almost undrinkable, despite repeated complaints to the staff. Basically, they could care less. I wrote an e-mail message to Coke because of the poor representation of their product. All in all, a very poor experience! I would not recommend Princess Cruises to anyone. Read Less
Sail Date June 2012
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 3.5 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 3.0 4.2

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