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3 Helpful Votes
Sail Date: September 2018
The ship has been refurbished and the buffet has been cut down to a third of standard because Princess has two (2) new specialty restaurants (of course additional fee). The buffet has a picnic theme, subs and ready for this...at ... Read More
The ship has been refurbished and the buffet has been cut down to a third of standard because Princess has two (2) new specialty restaurants (of course additional fee). The buffet has a picnic theme, subs and ready for this...at dinner...PEANUT BUTTER & JELLY SANDWICHES...unbelievable! One guest we met onboard is a professional chef in Las Vegas and he said he will never sail with Princess again. Let’s talk about the dining room experiences, the staff are so busy serving multiple tables that it takes hours (and we timed it on 2 separate occasions) to order, receive your dinner and dessert, needless to say if you wanted to catch the show in the Princess theatre you were forced to exit early. The shows were mediocre with the EXCEPTION of BRAVO, that presentation was what Princess theatre productions were 10 years ago. The comedian one night was so pathetic, my husband and I felt sorry for him and he was the talk of the guests for days. In summary the consensus amongst the guests we met in various locations and my husband and I are a huge disappointing 10 day experience. A number of guests we met this is their first cruise and they traveled from the UK and hugely disappointed, they won’t be back... Rey sad. Read Less
8 Helpful Votes
Sail Date: June 2018
We are elite members sailed many times with princess.but this cruise was terrible. We had our room Tv going off and on, no internet, only warm water and food in main dining room awful. The entertainment was very sparse no production show ... Read More
We are elite members sailed many times with princess.but this cruise was terrible. We had our room Tv going off and on, no internet, only warm water and food in main dining room awful. The entertainment was very sparse no production show in main theatre and pursers office not personable at all. At,our dinner table one person was a diabetic and requested special menu ahead of time and did not receive and did not get special meals at all! Princess claims to have renovated the ship but cabins have not been renovated they are old and rank! Old carpets and very lumpy mattress dirty bathrooms not only in our room but all over the ship very worn, tired and dirty furniture. I think the crew tried to help they tried to be helpful. There were many small children on board and we had a lot of crying and running down the halls. THIS SHIP WAS NOT MANAGED WELL AT ALL. Read Less
2 Helpful Votes
Sail Date: May 2018
This was my families third cruise. I would not recommend this ship at all. The ship had a constant vibration at all times which made it hard to sleep at night. The food in the dining room did not taste good and there was not much variety ... Read More
This was my families third cruise. I would not recommend this ship at all. The ship had a constant vibration at all times which made it hard to sleep at night. The food in the dining room did not taste good and there was not much variety on the menu each night. On past cruises we have been on the service in the dining room was normally excellent, on this cruise we waited for quite a while on our food and had to ask for drink refills. In order to have good food you had to go to one of the restaurants with the cover charge. I was also disappointed in the lack of entertainment while at sea on sea days. The majority of the entertainment was trying to buy something. We were also supposed to have four ports of call and one of our ports was cancelled before the cruise began without any explanation. Read Less
4 Helpful Votes
Sail Date: May 2018
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, ... Read More
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, Norwegian or Royal Caribbean cruise line. I could not have been more wrong. Let's start with the PROS since its a short list. PROS: Embarkation - Princess is very organized. I was on the ship in less than 20 minutes from my arrival to the pier. I have NEVER gotten on a ship that fast before. There was no haggling to buy onboard packages and no pressure to take pictures. It was the most quickest, easiest embarkation I have ever experienced. Shore Excursions - I really liked that while the Excursions desk was not always manned that they had iPads at the desk so I could book excursions during their non-operating hours. I struggled whether to add this to the CONS list really, because the Excursions desk was closed before and during our sail away period, but I do like that I had this as an option. I like to book my excursions as soon as I get on the ship. I later learned I could have booked them in my room via the TV. Entertainment - I really enjoyed some of the musical talent on this ship. I learned of some new artistic gems like George Thursting that I now follow through social media. Love them. Folks, that's where my PROS list ends. Let's dive into everything that made this cruise horrible and left me vowing to NEVER cruise with Princess again. CONS: Bed Bug (in Room B249) - I usually don't sleep much, if at all, the night before a cruise, because I am busy packing and getting my house (and life) prepared for my extensive departure, so I usually make up for that sleep the first night on the ship. This cruise was no exception. I grabbed a bite to eat and booked my excursions once I got on board and I headed straight to my room to snooze. After we set sailed, I got up to grab something out of my bag and when I returned to the bed I noticed what looked like a bed bug crawling over the duvet cover. I screamed! I ran outside where the cabin steward was. He came in looking embarrassed, but not surprised, and scooped the bug into a glass jar. I was mortified. All I could think was how grateful I was that I had not unpacked yet. I did NOT want to take any of these critters home with me. I hear bed bugs are horrible to get rid of. I went straight to the reception desk to report it. Its the first night, so there's a long line. I patiently wait. When I get to the line, the service desk rep (Ignacio and Aracelli) said there was not much they could do besides send someone to investigate and clean the room since the ship was sold out. They did not offer me some place to sit or rest at during this 2-hour investigation. They did not offer me a complimentary beverage or meal. They did not apologize for the inconvenience. They did nothing, but "investigate." I stood on the side of the reception desk for 2 hours exhausted. I finally got back in line to see if there was an update, since NO ONE spoke to me during those 2 hours and only after I got back in line did someone call to check on the "investigation" and that's when I was told they were done and they did not find anything else (meaning another bug). For all I know, the investigation could have been completed an hour earlier. I return to my room alone. Visibly shaken, they did not offer to escort me to my room to reassure me and show me their findings. No one was there when I arrived. It was hours later when the cabin steward supervisor and my cabin steward returned to tell me the supervisor found nothing. I asked if I would be able to get checked by medical - something the front desk rep said I would be able to get as a courtesy to check for bed bug bites - and the supervisor told me NO. He said the ship doctor is not like a doctor on land, they're expensive, so I would have to pay for this myself. Um... OK! I was done after this. Done. He treated me like I was an inconvenience. Very hostile. I never unpacked my bag. I kept it closed the entire cruise and I checked my room for bed bugs each and every day. I tried not to let this ruin my trip cuz then I would definitely be on the losing end. I tried to make the best of it. Ship - Its old. Real old. Very dated. There's rust, mildew and mold everywhere. While I stood in line at the guest desk, I noticed there were multiple leaks from the ceiling. Also, the layout makes no sense. They give each deck a name. For example: Deck # 11 is named Baja and Deck # 15 is named Lido. Instead of referring to the deck number, you had to learn the deck names, because that is how they were referenced. It was so cooky. Then there were only so many elevator banks. I believe there were three or four for the entire ship and one or two of those only went to a few floors. There were no machines for people to add money to their room card/key. Everything went through the very incompetent guest desk. And they had to escalate everything. No one at the desk could make a decision at their level. No one was empowered to just do common sense things for guests. While I waited for my bed bug investigation, I heard a man with Platinum Level Status get upset over his beverage package and how someone screwed it up. I stood there thinking: If this guy is a loyal Princess cruiser and they treat him like that, how should I expect them to treat me? Not good, folks. Not good. Dining - I actually like the seating in the buffet dining areas. I liked that there were pub seating that looked directly out the window, so if you're a party of one you're only taking one seat and not an entire table. That's where my likes end. The food options were very limited and buffet small. It was about one-third of the size of the buffet area on the average Norwegian ship. Horrible! I made due, but I was just shocked. In Conclusion: The pros definitely did not outweigh the cons. I cannot justify the cost of the average Princess cruise for me to try the brand again. Outside of wanting to experience the Princess brand, I really chose this sailing because it was going to the ABC islands and it was full of smart at sea days. Heed my warnings. If nothing else, stay away from this ship unless you've cruised it before and know what to expect. Read Less
10 Helpful Votes
Sail Date: January 2018
As Platinum Elite members my wife and I have cruised with Princess many times. We have decided that our recent 5 day cruise will be our last with Princess. The cruise line's food quality and serving size has declined substantially in ... Read More
As Platinum Elite members my wife and I have cruised with Princess many times. We have decided that our recent 5 day cruise will be our last with Princess. The cruise line's food quality and serving size has declined substantially in all of the dining areas. Very poor taste and quality, and presentation. The specialty restaurant price has increased 16% from $25 to $29 per person while the meat quality and serving sizes have deteriorated. No additional items such as lobster can be added to one's entree without an additional $29 charge. These prices have crossed the line with us. For room service, if ordering a pizza, there is a charge of $3 in addition to the service charge and requested tip. It seems Princess now nickels and dimes the passengers on each and every detail while onboard. This in spite of a $2 billion dollar profit for 2017. Although smoking is restricted in all but the starboard side and casino, we did observe vaping (electronic cigarettes) in the Crooner's bar. Vaping is just as harmful to one's health as smoking. For 2018 we cancelled two future cruises on Princess and re-booked with Holland America and Celebrity. No more Princess who has declined to the level of Carnival. Read Less
10 Helpful Votes
Sail Date: December 2017
My experience with princess was one of the worst travel experiences i have ever had. It was my first experience with princess, and i will never patronize them again, and i will vociferously encourage others to avoid princess at all ... Read More
My experience with princess was one of the worst travel experiences i have ever had. It was my first experience with princess, and i will never patronize them again, and i will vociferously encourage others to avoid princess at all costs. I will be publishing this report to every relevant travel portal. Starting with the Ports visited: The ports were not bad choices, however port days were far too short except for curação. there wasn't enough time in each port to have a chance to walk around and have a chance to get to know the place. Excursions offered by princess were extremely limited and obscenely overpriced. i did not purchase any of princess' excursions. Trinidad was a hazard. i attempted to walk out into trinidad, as i had done with every other port, just to spend some time getting to know a little of the place. shortly into my walk i was stopped by a secret service police officer, who showed me her badge, and begged me to please turn around and go back to the ship and not continue walking, as i was walking into a death trap. i learned that a day or two prior to our arrival in trinidad, someone had been shot to death in the street of the city proper - near the port where we docked. Essentially, by running on only one engine and stopping in a port that was already known to be highly dangerous, princess was putting everyone at extreme risk. no warnings were announced at any time regarding these conditions in trinidad. It rained at every port, yet princess refused to provide umbrellas. The ship: We were running on only one engine for the entire journey. this caused the ship to suffer imbalance in the water. This fact was not shared with passengers. this was a fact that should have been shared with passengers as it is a hazard to run the ship on only one engine. princess is legally required to run ships and any equipment under the most stringent requirements of safety. running a 14 day journey on only one engine in international waters was extreme negligence on the part of the princess cruise company. We experienced extreme turbulence on the ship throughout journey, to the point that a man was thrown down and hit his head against a wall because of the rocking of the boat. Crew moved him into a seated position, which i understand was just an effort to try to help, but i have always been taught that in an emergency situation, never ever move an injured person before emts arrive to assess the injuries and proceed to treat the person. he had to be airlifted out by helicopter because of the injury. I am a pretty surefooted person and have very good balance as i am a dancer, and i was thrown so violently by the turbulence that i often tripped. In one such situation, i hit a banister hard enough with my hip to bruise it. Regarding running on one engine, if that one engine had failed, we would have been stranded at sea for an unspecified period of time before being located and towed to the nearest landing port. in addition to that unacceptable risk, with no engine power, the ballast pumps would have stopped working, and without that constant balancing of weight, the ship would list to one side, eventually capsizing. The staff: I experienced rudeness and disrespect most of the time. the front desk staff (except for a very few individuals), was an abomination to the phrase "customer service". my concerns and requests were consistently ignored, dismissed, or flat out refused. I commented to one front desk agent during a phone call that i had had enough of the attitude, and her response was that she wasn't "going to take attitude from me either". incredible. I was charged for things that i had never requested and never approved. I disputed these charges on disembarkation day. I was threatened with having security called on me. I was aghast. I have disputed the charges on my credit card. I could not believe how horribly i was treated. I even spoke with the agent, (named robyn), with whom i had had the original conversation about the charges. She threw me under the bus. She kept repeating that i "had signed it". She insisted that i said things that i did not say. She insisted that i knew things that i did not know. I could not believe that i was being treated with such reckless cruelty and disregard. I wrote at least 4 letters to the general hotel services manager during the voyage. no compensation was offered. no reply was made to me. i informed the general hotel services manager that i would be writing a full report, and that it was the responsibility of princess' staff to convince me not to. no action was taken. The food: Princess has the worst food i have ever had on any cruise line. holland is far better, ncl is far better, celebrity embarrasses princess by comparison. princess' food is absolutely piss poor in every sense. i heard this from many many many guests. Every papaya i asked for was rock hard. raspberries were never available. strawberries were clearly frozen and defrosted before being served - hence most of the time, they were inedible. I had to fight every time i asked for blueberries. cateloupe, honeydew, and watermelon were all consistently rotted/past ripeness, mushy, inedible. The "variety" of dishes offered was pathetically limited. again, ncl, celebrity, and holland all embarass princess on food quality and variety. Most food was obviously frozen and defrosted. all of the seafood was frozen and defrosted before serving, which made it all rubbery, dry, cardboardy, and flavourless. the selection was ridiculously inadequate. in a phrase, the food was absurdly bad. At sabatini's i had to send two dishes back because they were flavourless and insanely oversalted. I could teach the chef how to cook, and i am self-taught. most of the food on the ship was insanely oversalted, or insanely too sweet. I cook better when i am sick enough to be bedridden. Popcorn was not available except at only one hour during the day, and not accessible at any other time, no matter how many requests i made. The soft ice cream was grainy, watery, in a word, disgustingly poor in quality. the only flavours offered were vanilla and chocolate in soft ice cream. no frozen yoghurt was available. for an additional fee, there was hard ice cream available in vanilla, chocolate, or strawberry. ridiculous. unacceptable. Drinks were inconsistent all over the ship. General: On embarkation day, the steward for my section barged into my room without knocking. i spent the day on lines 30 - 60 minutes waiting on each line, correcting screw-ups of the crew. Cabin: My bathroom was not working on embarkation day, and i was forced to walk out and use ship public bathrooms. my steward, after having barged into my room without knocking, offered only excuses about how he could not get my bathroom fixed because he was not the plumber. Cabin furnishings were outdated and dingy. I had been sent a message from princess before sailing, stating that i had been upgraded to a better cabin. I can't imagine what the worse cabin looked like. In my "new" cabin, the carpet was worn & stained. It was obviously very old. considering claims that the ship had been refurbished recently, it is obvious that absolutely nothing had been done with the cabin i occupied. The bathroom was filthy & had hair in it from the previous occupant. The balcony & deck furniture were filthy. There were stains on the bedside tables. There were pieces of small trash on the floor. the carpet did not appear to have been vacuumed. The shower had cracks & rust. my bed at home is way more comfortable than the bed in the princess cabin. Any time that i opened the balcony door, a panel in the ceiling howled. It was impossible to enjoy having fresh air in the room. I had to request extra blankets & the ones provided looked like they had been taken from a homeless shelter. One of the blankets had a hole in it. My bathroom did not work for a second time during the cruise. During the cruise the one single insufficient outlet in my cabin stopped working, which meant that i could not charge devices upon which i am dependent to run my life. i had to make numerous phone calls to the front desk to get this addressed. two (2) days after my phone calls to the front desk, i heard someone banging on my cabin door in the middle of day, claiming to be maintenance, and enquiring about my non-working outlet. Two days????!!!!!?? two days???!!!!!?? I told the maintenance person that i could not have him enter the cabin at that time, i needed privacy. i left my cabin shortly after that, and the steward for my section removed the privacy tag that i had placed into my door lock, and entered my room against my express wishes for privacy. things were removed from my cabin that i needed, and other things in my cabin were re-arranged against my wishes. i reported this to the general hotel services manager. No compensation was offered. Internet Access: It was obsecenely overpriced - - morally reprehensible pricing for an essential basic need for everyone. everyone must have regular simple easy internet now no matter where one may be. it is that simple. the price gauging for this is as morally reprehensible as price gauging for water and food. The internet barely worked. when it did, it would take copious amounts of time to get anything done, thereby eating up precious obscenely price-gauged minutes. Internet access is a basic need for everyone now, as are water and food, and should be available at no added cost for the entire ship. period. Entertainment/Gym/Fitness: There were not enough zumba classes. There should have been 2 (two) zumba classes per day (morning and afternoon/evening) - on every day - sea and port. There should have been more classes offered every day - not with extra charges - they should have been included. The gym should have been bigger. Club fusion was freezing cold all of the time. It was impossible to be there without wearing a coat. I wrote to the the cruise director, requesting more zumba classes. he disregarded my request about classes and did so in a quite indifferent unfriendly manner. One of the people who hosted karaoke was snotty and sarcastic with me. I don't remember his name. He hosted the voice as well. The karaoke library of music was extremely limited. None of the songs i looked for were in the library. It is one of the worst collections i have ever seen. The karaoke library had zero tina turner songs (and only one obscure ike and tina track, so what), it had no eurythmics, no pat benetar. The gym should have been bigger. Norwegian's, holland's, and celebrity's gym and spa areas are all much larger and put princess' dingy broken down jacked up "gym" and "spa" to shame. Because there were not enough classes, i needed the area where the mirrors were located to do my own series every day. but there were constant scheduling problems for me to do that, because that space was occupied throughout the day by princess' staff hosting money-bilking snake-oil-selling seminars. staff could have arranged to utilize other space for these "seminars" rather than constantly monopolizing space needed by those of us who really needed that space to maintain our fitness regimens. Spa: There were only 5 stone thermal beds for all of the guests who had spa access. i often could not get a bed, or had to wait for one. the spa, locker area, and salon were dingy and outdated. The aromatherapy steam room could only hold one person comfortably. Two people in that room would mean one would have to sit on the lap of the other. The sauna constantly stank of rotten eggs. I was in the sauna every day. It stank of rotten eggs every day. it was disgusting, but because i really needed the heat, i had to tolerate it by putting a towel over my mouth and having to breathe through the towel. the other steam/spa rooms were old, dingy, outdated, unappealing, and basically useless. The locker area was old, dingy, depressing. Folded towels on the shelves were frequently wet - - not fully dry. the spa robes were old, threadbare, and dingy. I was appalled at just how old, dingy, depressing, and totally unappealing or comfortable the entire spa was. Norwegian's, holland's, and celebrity's spas put princess to shame. It is embarrassing how gross princess' spa is. This is what princess calls a multi-million dollar refurbishment ?????!! Photographers: I tried to take some nice photos on nyeve, but the photographer could not have been less interested in helping me to get a good shot - - that i would actually be willing to buy. I did not buy any photos because they all sucked because the photographer did not care at all to help me get good shots, even though i asked and tried to get a few interesting looks. The photographer just rushed me to pose in the same stupid way that everyone poses. He would not help me to take photos that were uniquely expressing me, and would have been worth my money to buy. if princess wants to sell photos, photographers need to actually care about what people want, and take time to take photos that are genuinely desired. Casino: Scratch off games were entitled to a second chance via raffle on the ship. I bought several scratch off games, but the first time i bought them, the cashier did not bother to tell me that they had a second chance if i did not win anything in the scratch-off. i threw away tickets that i could have entered in the raffle. The second time i bought scratch off games, the cashier told me about the raffle. i returned to the first cashier to call him out on not telling me that i had a second chance to win something with non-paying scratch-offs, and he just gave me some dumb indifferent look. He did not care at all. i lost a second chance at the raffle for those scratch-offs because of his total indifference and lack of attention to customer care. I cannot believe that the majority of your employees on the ship are just like this. it is truly unfathomable. If that cashier had been in my shoes, he would have been extremely disappointed and upset. "Art" Gallery: "fine arts" ???? it was all trash. not a shred of "art" to be found. Medical: As with the internet, medical care is price-gauged, and minimal in scope. morally reprehensible. Disembarkation Day: As i stated above, i was charged for things that i had never requested and never approved. I was on the phone fighting about it starting at 5:30 am on disembarkation day. the ship was so extremely turbulent with only one engine, that i did not sleep at all during the previous night. I had to go down to the front desk to dispute these charges on disembarkation day. I was threatened with having security called on me. I was aghast. I had to make dispute and fraud reporting phone calls throughout the day to my credit card and other financial institutions. As i stated above, i even spoke with the agent, (named robyn), with whom i had had the original conversation about the charges. She threw me under the bus. She kept repeating that i "had signed it". She insisted that i said things that i did not say. She insisted that i knew things that i did not know. Even during my dispute with them over the charges, robyn took the things i was saying during that conversation and twisted them on me as i was speaking. my statements were completely disregarded. I could not believe that it was happening. Customs: There was a very long line to wait to pass through customs. Negative surprises: Everything from day 1 until walking off of the ship was a negative surprise. This is my report on princess' failure to deliver value for the fortune of money they charged me, on every level. Read Less
8 Helpful Votes
Sail Date: December 2017
My family and I cruised on the Princess Caribbean. It was a 14 night cruise covering 9 ports. We had never cruised with Princess before, now I know why. So I’ll start with our staterooms. We booked 2 balcony cabins. I must say, we choose ... Read More
My family and I cruised on the Princess Caribbean. It was a 14 night cruise covering 9 ports. We had never cruised with Princess before, now I know why. So I’ll start with our staterooms. We booked 2 balcony cabins. I must say, we choose Princess because we missed out booking with Celebrity, our favorite cruise line. The staterooms smelled of urine. I mistakenly hung my night shirt on the bathroom hook, when I went to sleep in it, it reeked of piss. Piss is stronger than urine in my opinion. The sheets were barely changed. My son mistakenly spilled chili on his sheets and the sheets stayed on the bed 3 more days. My cabin was on the Caribe deck, deck 10. The laundry room must have experienced a leak because every evening the floors were wet and quite naturally it began to smell of mildew. It was very difficult to charge our devices, the outlets barely worked, at least consistently. We had 3 formal nights of dining, which meant we had to dress accordingly, so we did. All dressed up to eat what the Little Rascals referred to as mush. The food could have been feed to the malnourished animals on the islands we visited. The food on the lido deck was not much better, but at least we could manage a halfway decent breakfast. I ate Cheerios, Grape Nuts and bananas. I did manage to have a triangular shaped hash brown, egg over easy and crisp bacon on a couple of mornings,thank goodness. The third formal night we were treated to a dish referred to as “Lobster 3 ways. “ Well, what we received was lobster one way, nasty and tasteless. Seriously they didn’t even try, another way to keep overhead low. Now let’s move on to the service. Disembarking the ship when we were in port, the attendants were rude. Just to be clear, there was a noticeable difference in the way I was treated versus the way people with less melanin was treated. Take that anyway you want to. The funny thing is that the people of color that I encountered basically experienced the same treatment, coincidental, doubt it. Now let’s talk a bit about the activities and entertainment. There was BINGO, steel pan drums, ice sculpting, drink mixing, mahjong, western line dancing, do I need to go on ? There was a tribute to Whitney Houston,the height of activities for me. I heard it mentioned that Princess can offer better prices because they have less overhead. That makes sense because everything they offer is sub par. They claimed to have spent all this money when the ship was in dry dock. I believe they said 28 million. I think that was a mistake. It was probably like 28 dollars. Save your money and cruise another line. Cruising with Princess is money wasted. Quite frankly, this experience has left an indelible first impression. No Mas, No Mas. Read Less
2 Helpful Votes
Sail Date: November 2017
This is my first cruise critic review and it is negative. I have had plenty of wonderful vacations on the sea but never choose to share, I should have, now knowing what a bad experience feels like. My girlfriends and I travel once a year ... Read More
This is my first cruise critic review and it is negative. I have had plenty of wonderful vacations on the sea but never choose to share, I should have, now knowing what a bad experience feels like. My girlfriends and I travel once a year and this vacation was the partial Panama locks transit. there are so many things that upset me it is hard to know where to start so I will just list them. 1.) Had a suite and did not receive priority boarding, they would not move us to the front of the line because they were behind because of a medical emergency. Emergency was over, they should have moved the passengers who paid for suites and the priority boarding to the front no matter how late they were. 2.) One of our travelers had an accident day before embarkation, she needed wheelchair assistance. We phoned prior to leaving on our trip and were assured we could reserve a wheelchair on board. Waited for assistance for 2.5 hours!!! Then when she arrived on board all wheelchairs were taken. there was not one to rent, after we already phoned!! BTW, wheelchair rental $25 per day. So our friend was cabin bound for the first few days. 3.) Family suite, the room was old, dated, furniture worn, bare minimum on toiletries. We booked this specific suite, a year in advance because of the extended balcony on the front of the ship for when we went through the locks but the balcony was obstructed, not clear, it was a balcony but not glass! The part we could see through was the same size as any standard balcony yet the brochure never stated the balcony was obstructed! You know I could go on and on because this cruise really went from bad to worse, seriously there is so, so, so much more that no one would read it but let me just tell you. Avoid this cruise at all costs, save your money and find a line that treats guests better. About 20 more truly disturbing things happened such as changing my excursion form and issuing tickets to an excursion that I didn't sign up for but I didn't notice until tour day because they put the tickets in an envelope. I went back to the desk and asked to see my form, thinking wow, I made a mistake but no, the tour number had been crossed out and changed and the tour person said oh, the one you wanted was full!! Unacceptable. We went to the manager and they offered me a bottle of wine for my trouble. Wine!! I had the unlimited drink package, not to mention all of the women traveling are in the service industry. We came with cash as well as pre-paying our gratuities and tipped everyone that served us because that's how we live. I even gave the jackass that issued the tickets $5. Again, just the tip of the iceberg. Never again Princess, Harmony of the Seas here we come! Read Less
3 Helpful Votes
Sail Date: November 2017
I chose Princess because I never sailed with them before. I went on my birthday and thought it would be something special and to my surprise it was very dissapointing. I suggest that more interactive activities be provided for the ... Read More
I chose Princess because I never sailed with them before. I went on my birthday and thought it would be something special and to my surprise it was very dissapointing. I suggest that more interactive activities be provided for the passengers that stay on board while in a port. The dining menu was good and the steff was great, they were very proficent and professional and was very attentive to your needs.The cabin staff was very good and provided whatever you needed. There is a lot of needed improvement in there entertainment. It would be nice if they provided more venues instead of the same two or three they schedule they just move from one place to another. I feel that Princess provides their activities for the oldest passengers when some of us are still young at heart and would like more then just flying paper airplanes, knitting and art auctions. I don't think I will be sailing with Princess again. Read Less
4 Helpful Votes
Sail Date: November 2017
My husband and I sailed on the Caribbean Princess Nov. 20th. thru the 30th. We did the Panama Canal. The ship was beautiful along with our room and the ports of call were amazing. This was our fifth time cruising with Princess. The first ... Read More
My husband and I sailed on the Caribbean Princess Nov. 20th. thru the 30th. We did the Panama Canal. The ship was beautiful along with our room and the ports of call were amazing. This was our fifth time cruising with Princess. The first night we decided to go to the dining room, when arriving we were told about a 30 minute wait, not a problem for us at all. When we got to the end of the line we were asked if we would like to share a table or have a private table for two, we opted for the table for two, were told to go wait in the lounge and handed a buzzer. When the buzzer went off 20 minutes later we were taken to the Palm dining room upstairs and led to a table to share. We told the host we didn't wait almost an hour to share a table, he said this is not sharing a table I said yes it is. He got aggravated and took us back to the hostess desk where we were taken to another table which was near the staff's station where they pour coffee, tea and water. It was so noisy that we left and went to the buffet. We have been on Princess cruises where the first night they have a wonderful seafood buffet. Not this time, the food looked horrible. So many food items not labeled. I had to ask what kind of fish they were serving. I was told it was basa and tilapia, two fish I refuse to eat. Come to find out they only have one side of the buffet open and you have to walk all the way around to the closed side of the buffet to eat because the open side is too crowded and by the time you get there your food is cold. Really felt bad for the elderly that had to walk all the way around. The next day we went to Princess Cay. What a disappointment. Waited in a long line for lunch and then when we got to the buffet they were out of most of the food. When I asked one of the staff if I could have a hamburger bun his response was "We are finished." I looked at my watch which read 12:55, they were supposed to be serving til 1:30. We had a hamburger patty, lettuce and tomato and a banana for lunch. Decided to get a tropical drink at one of the outdoor bars, was told it was closing and would have to walk quite a way to get a drink at another bar. i looked at my watch which said 1:45, we were on the island til 5:00. I just said forget it!!! The breakfasts at the buffet were awful. They serve watery scrambled eggs....we opted for fruit every morning. Even the muffins were dry and bland. Had lunch in the dining room one day. I had a hamburger and fries which were good, my husband had a club sandwich was the saddest looking one I had ever seen. He had me try his potato chips which were stale. Most nights we tried to get in to the dining room but were told was a 45 minute wait, so back to the disgusting buffet. Only had one good meal and that was in the Crown Grill. We figured out that Princess is now making their food taste bad so you will eat in their restaurants you have to pay for. You had to get to the shows 30-45 minutes before they started or you had to stand which we did for one. One morning while using the gym I noticed several people waiting for a stretch class to begin, overheard one of them saying "I guess the instructor isn't going to show up again." Pretty bad when instructors don't even show up to teach a class. My husband noticed one morning where he watched an instructor leave a class go eat something in his office and then go teach the class while chewing on food, very unprofessional. I had to use the bathroom that the gym and spa shared one morning, walked in and one was out of order so I went into the other one, what a disgusting mess on the floor that I ended up cleaning up myself with paper towels. On the way out I said to one of the Ukrainian girls that worked in the spa that they really needed to address the mens dirty bathroom, her response was "We don't take care of that."! The entire staff seemed to be tired and just not caring about the guests on their ship. While on board we received our kit which allows us to become Platinum members. This was and will be our last time ever on a Princess Cruise. We keep asking ourselves what has happened to this beautiful cruise line which we always rated 5 stars and couldn't say enough good things about. Read Less
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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