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1 Helpful Vote
Sail Date: June 2019
My husband and I decided to do a Caribbean cruise for our anniversary, and my son’s high school graduation. I was a little weary about sailing on a Princess Cruise because it seems to cater to an older crowd, and we had an 18 yr old, ... Read More
My husband and I decided to do a Caribbean cruise for our anniversary, and my son’s high school graduation. I was a little weary about sailing on a Princess Cruise because it seems to cater to an older crowd, and we had an 18 yr old, 16, and 11 yr old with us. Half the passengers were senior citizens, and the rest were families. All of my kids made friends on board and had a great time. The food was great, the weather was perfect, the islands were beautiful, the crew went out of there way to cater to everyone. There were plenty of lounge chairs, and rarely any lines. The newlywed game and Voice of the Ocean was great. The medallion system and WiFi was exceptional. Movies on deck were great. My kids can’t wait to do another cruise. I like that the atmosphere is low key, and laid back. A slide or two for the kids would be nice, but I would definitely Cruise Princess again. Princess Cays, St. Maarten (Maho beach) St. Thomas (excursion to Trunk Bay St. John’s USVI) Perfect. Getting on and off the ship was well organized too. Read Less
1 Helpful Vote
Sail Date: June 2019
I was told that Princess was on par with Celebrity which Ive been on Equinox twice, and traveling with friends, this seemed to work out best for their needs with 2 teenages. I will say, when we arrived at port, this was the quickest we ... Read More
I was told that Princess was on par with Celebrity which Ive been on Equinox twice, and traveling with friends, this seemed to work out best for their needs with 2 teenages. I will say, when we arrived at port, this was the quickest we ever boarded, and I thought this was going to be a great cruise... boy was I wrong! Our cabin was warm at best, with the thermostat as low as it could go. Our friends had one cabin down the corridor and you could feel the temperature drop 10 degrees half way to their cabin. Their cabin was nice and comfortable unlike ours. I shut the drapes and kept the balcony door closed to try to cool things down but to no avail. My friends aaid to say something. So we went to the customer service desk where they ssid they would check it out. The room steward kept asking if they came but I I never saw anyone or get any reply or notification. I called front desk to see if I could get some Ice as the refrigerator was warm. I was told it was more of a bottle chiller and not a fridge. I asked for Ice and they said to call the room steward, his number is on the desk. I told them it wasn't but he insisted it was. I told him the room steward said he was going to bring the card later when I had asked for ice, but neither had arrived. The front desk reluctantly stated they would send up some ice as I had medication to keep cold. Half an hour later still nothing, so I went to get some ice. The room steward sees me with the ice bucket and comes to grab it from me and says he will get it for me. Next day still hot, complained again, was told they came to room at it was within operational parameters. Thats when If I didn't know Princess was owned by Carninval, I would have known with that useless generic answer. But it gets better. I complain again, switch my cabin, my friends have air and I need some, the heat can trigger some bad headaches, but they have no other cabins. The person at the desk says she will try to find a fan! It made it only slightly less unbearable. Princess Cay. They turn off the water at 2pm and if you want to prevent heat stroke or dehydration, buy a bottle at the bar! Unbelievable! Back on board. We have not been able to enjoy the view or balcony as we are living in a cave. Drapes closed. Afraid to open the door to the balcony and let the heat in. Went and complained again, this time I asked what do I need to do to get off the ship in St Thomas and fly home and get a full refund! The man at customer service says He doesn't know but will find out. Next day I have hotel manager, the customer service manager who found us a fan, an officer from engineering I think and the guy from maintenance all in our cabin, suddenly they are able to drop the thermostat a couple of degrees! Meanwhile, it must be 90 in the elevators, it felt like 95 in the lobby to the elevators, and it was so humid in the elevator I asked another passenger if he was enjoying the portable sauna. Later in the cruise, the art show auctioneer said they have been working on the ac all week and it was the first time he held an auction in a sauna, yet everyone says the ac is working properly. It was getting hot all over the place. Took 4 days to find a server at dinner that served appropriately! Women first, then the teenagers, then the men. Went to specialty restaurant for more upscale dining, service lousy, no tablecloth, served men first, women last, never checked on things, when he said eggplant when placing a dish in front of my highly allergic wife, we all said wait, she's allergic to eggplant, and he says i never said eggplant, yet 4 people heard him say it as clear as day, and not once did he ask how everything was or if we would like more bread, and when the desert was suppose to have a frozen center yet 4 out of 6 of the deserts had a warm melted mess inside. It was just horrible. Thankfully we reserved the section with the waiter we found for the restbof the cruise except the last night when they refused to take the reservation. The other servers and the rest of the staff all seemed like we were interrupting them, bothering them, or when they asked if we wanted anything, it was as if they were angry when we said yes! There were very few examples of good service, the ice cream was ice milk and horrible, the ice cream in the dining room tasted like they took the ice milk from up too, mixed in some flavoring, then refroze it. Don't ask about the shows, as we never got to see one. It was probably because the kitchen was so slow to send out food that it was a good two and a half hours for us to have dinner. One day it was full and too hot to stand, the next show had the doors closed and a sign said full, the one day we got in early and made it to the theater, they had the doors closed and they said they had some technical difficulties but were doing a sound check and would let us in shortly. Well we stood for half an hour, then they let us in, then we sat for another 20 minutes before the lights went down and the cruise director comes out and says they had some technical difficulties with the stage, blamed it on the waves yet it was the smoothest sailing Ive ever been on, and says that the technical staff has been working on it but said there was no way to fix it and due to safety, they were replacing it with a last minute replacement by one of their performers and brings out the lounge singer to do a tribute to Stevie Wonder... banging on the keys something awful, it was horrendous. It would have been proper to inform us of the switch before we waited almost an hour for something put together in 45 minutes. We went to see the drag Queen show in the nightclub, those are usually funny and raunchy and a good time, this was just bad. He went to do a quick change and was on the second verse singing off to the side and struggling to get changed even with help. I asked slmebody which pool was open, he said none, eventually I found the one that was open. The entire cruise director staff seemed unorganized and even rude at times. The cruise director wasnt even sociable, it seemed like nobody really could care less. That waitor we found was surprised and in disbelief when we told him he was the only decent service we found on the ship, he almost cried. The food was jot very good everywhere we went, pizza was wait and get so so pizza, took forever to get items replaced when they ran out in the buffet, the hot stuff was cold, the cold stuff was luke warm, and the couldnt even cook the eggs correctly, and the guy running the omlets was too busy foing too many things and talking to coworkers to do things properly, took my pager and then went on to fo other things while I stood waiting, then wanted to know why I was standing there, and then When I said he needed my food, and gabe him the number from the pager, he handed it to me like I was a bother, yet he just forgot to give it to me, but he also couldnt be bothered to apologize at all. And if you do not cash out your bank at the casino, it doesnt go back on your account, you would lose it, so make sure you cash out your casino bank. After 11pm, nothing available except a small cafe with limited pre-made items and coffee for a fee, no activities except the nightclub. Tried to go to the stargazing, sorry, we dont have enough equipment, maybe next time. Next time not in a heated dungeon with horrible staff from the dark ages... people on the ship who have taken Princess before have said it was not like this before, but I dont think I will ever do another Princess cruise again. I guess taking my money to keep the princess in her jewels is all they do! I cant see why anyone would take a Princess cruise based on this experience. Read Less
Sail Date: June 2019
I had heard that the food and service were great The dining room staff was outstanding. Our waiter was Carlos and the Dining Room Captain was Frederick. My nine year old granddaughter asked for strawberry soup and Frederick had it ... Read More
I had heard that the food and service were great The dining room staff was outstanding. Our waiter was Carlos and the Dining Room Captain was Frederick. My nine year old granddaughter asked for strawberry soup and Frederick had it delivered every single night within 5 minutes of being seated even though it was not on the menu. Carlos treated the 2 girls (9 and 6) as princesses. He would bring a chopped fruit cup immediately for the baby. Loved the trip so much I am going again next year and will request both Frederick and Carlos again. Carlos has been on this ship for 14 years. He danced the Macarena with the girls one night. Loved the beaches at all 3 stops in Eastern caribbean. Perfect weather and seas as flat as glass. Port locations in the perfect location from where the ship docked. Medallion class worked perfectly. Boarded the ship within 5 minutes at ll:30 a.m. Virtually walked right on. Read Less
2 Helpful Votes
Sail Date: June 2019
It was very boring if you are not 60 years old and looking to relax in the middle of the sun on the boat. The best part of the whole cruise was stopping at one of the 3 ports, St. Thomas. The other two ports, Princess Cay and St. Maarten, ... Read More
It was very boring if you are not 60 years old and looking to relax in the middle of the sun on the boat. The best part of the whole cruise was stopping at one of the 3 ports, St. Thomas. The other two ports, Princess Cay and St. Maarten, were not great and i would have rather spent that time in St. Thomas. The food on the boat was decent. The drinks were very expensive and the wifi was INCREDIBLY expensive. My little sister has fun in the teen area but my youngest sister was often bored when not in the kids club. I was bored a lot on the boat. The staff was pleasant though and worked very hard. Our cabin steward was not the best but my moms cabin steward was a lot worse. The staff in the teens and kids area was pleasant and my siblings liked them. The cruise director is fun but the activities that he led were kind of boring if you’re younger. I enjoyed the Marriage Match game. Read Less
2 Helpful Votes
Sail Date: June 2019
Chocolate Journeys desserts were AMAZING! I enjoyed my balcony stateroom on the Aloha deck foreword starboard. The food was great throughout the ship with only a few dishes not to my liking. I was able to relax on this cruise with a ... Read More
Chocolate Journeys desserts were AMAZING! I enjoyed my balcony stateroom on the Aloha deck foreword starboard. The food was great throughout the ship with only a few dishes not to my liking. I was able to relax on this cruise with a nice balance of sea days and port stops. The guests were great to meet and get to know and there was a mix of ages and group sizes and celebratory occasions. I enjoy Princess Afternoon Tea, English Pub Lunch, the pizza bar, and the movies in the stateroom and at the pool. The gym was great and I should’ve used it more. I wish the salads were better in the dining room but I guess I could’ve made my own in the buffet. I wish Princess had an itinerary out of Jacksonville or Orlando so I didn’t have to drive to Ft Lauderdale. Overall I really enjoyed my vacation. Read Less
1 Helpful Vote
Sail Date: June 2019
This was not the first time on the ship. No children. "Almost 50 couple" Highest level of Princess Cruiser, Elite. Don't like structure. Never do excursions. Don't do traditional dining. Yes, that type of couple. ... Read More
This was not the first time on the ship. No children. "Almost 50 couple" Highest level of Princess Cruiser, Elite. Don't like structure. Never do excursions. Don't do traditional dining. Yes, that type of couple. Dual Income, No Kids (DINK) First, Fort Lauderdale with embarkation and disembarkation is just flawless. We know what to do as experienced cruisers, and they are just structured, easy to deal with, and very efficient. This cruise was HOT HOT HOT ... no, I mean temperature it was scorching! The cold water pool was even warm and the cold water in the shower was warm. So know, this cruise was not weather perfect, but it is July in the Carribean! The medallion process forward on the ship has gotten much better, but they are still inconsistent. The worse is when someone has to exchange their rooms. The last two times, including this one, the people could get into the rooms they were supposed to be one but retained their ability in getting into the old rooms too. So know, this is a major issue for them to resolve, but I don't think it affects many on the cruise thankfully. Overall, the medallion experience DOES make cruising easier as a whole, and I think Princess has something going on correct here. The games on the boards, etc., are really great for adults as well as the kids. In addition not having to unlock your room with a card is great especially when you have to go to the bathroom. The door is just open .... saying GO GO GO! That is service! Overall, the Caribbean Princess ship was well maintained and definitely has a great captain with details and order. I usually look at the flooring on the stairs for dust, and there was none. Where I also look was the air intake duct in the back of the ship and was dirty. I would think if there was more of a demand for the cleaning of these outside air ducts as routine the air quality would increase. To me, that is the biggest part that is missed on ANY CRUISE LINE. We did the Princess's ULTIMATE SHIP'S TOUR, and it was great. The captain was very attentive, talkative, and well "a great host" in the final part of the tour. It is a 3-hour tour (no jokes please), but you get to see the entire ship from the galley, dry cleaning, washing, printing, etc., usually on the last day. It is $150, but what you get 1 robe, 3 photos or more, frame or display casing, apron, name printed stationary, and more ... it is well worth the $150. However, there is only 1 tour per cruise and I have seen only 15 people at most. So, if you are going to get this tour, as soon as you get on the ship, RUN TO CUSTOMER SERVICE and get on the list. If you forget, check later and get on the waiting list, but you are likely not to get called. The new kids' areas and adult seating areas on the 17th floor is a great addition onto the ship. The add ons for the kids and the adults are just top notch. As a DINK, would like to see more adult seating and spacing like overhang, etc. Would like to see more adult fun nights in comedy, games (like drag queen BINGO), etc. to add something from the same old same old. We are adults. It is ok. Let the kids say on Deck 17. The food has gotten so much better with the variety and "mixing it up" so you don't feel you are not getting the same old same old in the buffet. But the buffet they have down. The traditional dining areas are always great but it is the service, and the service was spot on for this cruise. Buffet Secrets: Make your omelet first on the back of the buffet. Ask someone to help you the first day, then you can do it thereafter. Also, ask for REAL EGGS otherwise, you get the ones that are out of the box. We enjoyed the Go-Pro seminars and would go back for more advanced. FOR ALL CRUISE PEOPLE THAT EFFECT CHANGE: You sell Go Pros on board. It would be great if you could have an excursion that shows us the practical application of the Go-Pro in a variety of ways like running off a wharf into the water ... swimming underwater ... photographing a sunset. Then after all that is over, have a post-seminar in how to download it to a computer, the cloud, Instagram, etc. Team up with Go-Pro / whomever and show us how to use it more effectively. The sales will go up and satisfaction will go up. Maybe charge something but give it back to us in unique Go-Pro specific items. That is an excursion an elite person would enroll in! I missed the "animals" education seminar on board part of the cruise and wish that was still on board this cruise. From parrots, Husky puppies, and more this is an opportunity for those that did not grow up around animals (and maybe don't want the responsibility of an animal) to see and appreciate animals more. The parrot show in the Carribean was always a great winner. I hope to see it later in the year. With the specialty restaurants, they changed the menu with less risky and more for those whose pallets are not adventurous. There should be a couple of "adventurous" dishes so that those who enjoyed some of the old menus could maybe get that back. Just do it as first come first serve limited selection and do a small preparation. We Americans are used of that kind of eating out scenarios. By the way, if you are a suite taker with any of the Princess ships, MAKE SURE you get the breakfast in Sabatini's. Just one of the best perks on the ship. Skip the buffet. Go enjoy your spouse/kids for breakfast. Eating breakfast (and coffee) will make it easier to live with the spouse/family the rest of the day. Service was great. Seems the selection of crew overall was great. Spot on this cruise. The quality of onboard souvenier items seems to be taking a little dip down. If I wanted cheap, I could get off the ship. Don't compete with off ship items, you will lose. Do a more quality motto from a better class of nicer cards (people play cards a lot on a cruise ship) to shirts that don't scratch your skin (or burn) when you put it on like off ship. Entertainment was really good. I think sometimes people think they should get Broadway, but the acts are great. The magician was great. The comedy has been consistently great. Just I wish there was more of an ADULT night on a 7-day cruise. The kids don't have to see everything, and the fuddy-duddies can go to the earlier show. Anyway, great above average experience. Looking forward to setting sailing with Princess Cruises again. And glad to see the effort they are putting into trying to update the expectations with the implementation of new things on their cruise ships. Read Less
3 Helpful Votes
Sail Date: June 2019
We just returned from a 7 night cruise on the Carribean Princess. It was just OK. Maybe we are spoiled because our last cruise was on the Regal Princess which was amazing. Pros -Medallion Class is awesome. I could always find my ... Read More
We just returned from a 7 night cruise on the Carribean Princess. It was just OK. Maybe we are spoiled because our last cruise was on the Regal Princess which was amazing. Pros -Medallion Class is awesome. I could always find my travel companions. -Concierge website was great to check account balances and events. -OceanCompass and OceanNow are great. -Embarkation and disembarking were so fast and easy. -Friendly bartenders that remembered you. No long lines for drinks. Shout out to Melissa at the casino & Mo at Churchill’s). -Decent Casino with room to move around. -Crown Grill was fantastic and went twice (shout out to Alexander & Christian) -Sabatini’s was good -Good itinerary -Quality food in main dining room, but not as good as Regal -Excellent fitness center, large and spacious -Decorated our door for my birthday and gave a free specialty restaurant cover and $25 for on board shops. A really nice surprise. -Good variety of table games in the casino -Churchill’s Cigar bar is large with a great bar inside it -Excellent Internet speed. I could stream Netflix with no issue. -Beds were very comfy. Cons -The buffet layout is atrocious. If one side is closed you have to go outside and come in another side. No sign telling you the side is closed. Traffic in buffet is disarrayed. Food is ok, but not great (lunch) -Ship Layout is awful. You can’t get there from here....up, down, around. -Constantly out of pizza. The pizza was great....if you wanted to wait while the lines stacked up -The adults only pool in the front has only about 12 loungers which are taken bright and early and not given up even if people were not there. No other space or shade. -The thermal spa is tiny with only 4 loungers. Not worth the price. -Limited smoking areas and none with loungers. Mostly under cover or standing only. (pro or con, depending on your point of view Read Less
3 Helpful Votes
Sail Date: June 2019
There were many things we valued. 1) I was incredibly ill one evening and into the next morning. Patricia in the Medical Centre not only got me on my feet, but I was able to go on the shore excursion that we had been looking forward ... Read More
There were many things we valued. 1) I was incredibly ill one evening and into the next morning. Patricia in the Medical Centre not only got me on my feet, but I was able to go on the shore excursion that we had been looking forward to for months. 2) Ivan - Food and Beverage Supervisor in Planks was remarkable. We even celebrated our 16th anniversary there. He was thoughtful, attentive and funny. 3) When we discovered a false charge on our account, they investigated it and credited it within 24hrs. 4) We didn’t use the internet with the Medallion program. It could be as integrated or as minimally used. It’s up to you. 5) We totally enjoyed Movies Under The Stars. It was so relaxing. 6) The food was incredible both in the included restaurants and ones you paid for. We enjoyed both. We highly recommend Planks and Crown Grill. Both were superb. 7) We sat out on the balcony every night and just admired the stars. It was better than Yoga!! 8) EVERYONE MUST GO TO CORAL WORLD in St. Thomas. The staff and activities are incredible!! The staff is thoughtful, knowledgeable and sincere. Get a kiss from Rosy the sea lion. Be in awe of Fred. Go do Snuba. We can’t wait to go back. Read Less
2 Helpful Votes
Sail Date: June 2019
Cruised more than 65 times, Princess is one our favorites. We’ve traveled to 85 plus countries. The cabins are good, the food is above average . I’m not a fan of anytime dining but they have options. We did the specialty Resturant and ... Read More
Cruised more than 65 times, Princess is one our favorites. We’ve traveled to 85 plus countries. The cabins are good, the food is above average . I’m not a fan of anytime dining but they have options. We did the specialty Resturant and it doesn’t get any better than what they did. The food was excellent and the service was equal to it. The shows were very good and the performers were on the upper scale. I actually didn’t get the shows but it’s probably because I’m a bit older. The comedian was great. The magician was one of the worst most amateurish I’ve seen, probably why he’s on a cruise ship! Not good! The staff and crew were better than most. They cared. It’s important to me to see a happy crew and workers, the Captain must be doing a good job. Everyone wanted to help! I’ll continue to cruise and use Princess. Read Less
Sail Date: June 2019
I wanted to go bak to St. Thomas cause it's my home. We were celebrating our 28th anniversary so wanted to try a new cruise line. Well, we were very pleased. The check in was speedy thx to the medallion class ship. The staff, the ... Read More
I wanted to go bak to St. Thomas cause it's my home. We were celebrating our 28th anniversary so wanted to try a new cruise line. Well, we were very pleased. The check in was speedy thx to the medallion class ship. The staff, the food and the entertainment was wonderful. I truly enjoyed myself. Plus princess were so nice to us giving us freebies to make our celebration more special. I'll b bac(in the terminator voice) lol. The ocean now app didn't work for me, idk if it's bcause I didn't have internet but they said u didn't need it. It would have been great if it worked. The shore excursions were great, we bought them at the port cause the price was pretty darn good. One thing I didn't like at Princess Cays was that they had us pay for the clam shells bomber, jus plain wrong yep. Read Less
2 Helpful Votes
Sail Date: June 2019
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we ... Read More
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we were notified of a room change, which was great because it was an upgrade. I cannot complain about that! And the window provided a nice view. However, the boat's system was not able to follow through with the change. Our luggage was misplaced, our food credits were lost, the honeymoon celebration was removed as well as my nut allergy information. Additionally, our room was moved to be directly over the anchor which proved to be an early wake up call at a couple ports. All of that aside, we also were told we did not have the sip and sail promotion an hour after boarding. This promotion had been verified through Princess and my travel agent and we overheard the conversation months prior when we had debated about purchasing it. We went to guest services who did not offer assistance with this issue. We then tried calling our travel agent who proceeded to work with Princess offboard. The issue was not resolved until Thursday when we were told of a miscommunication between the travel agent and cruise line. We also had to return to guest services twice to locate our luggage as they did not arrive and we were told by the stateroom steward all were delivered. Guest services said they would eventually turn up and did not attempt to do any more. Luckily, our stateroom steward was great and he personally went and found them for us. The change in room also caused our dining credits to be lost. We were finally able to obtain them through another visit to guest services, however we were rushed and left with limited options for use as only one day was left on the cruise and most dining options were booked. Luckily, the Crown Grill squeezed us in, and they were amazing! Food and staff were great. The change in room also meant our honeymoon package was not carried through. We were able to watch others receive their decor, free dessert, wine, etc. It seemed great. Luckily, another honeymooning couple we shared a table with at dinner was kind enough to share with us. The staff we encountered on the boat otherwise was very kind. The waiters, bartenders, bus boys were amazing! The pools were very nice as were the shows and activities. We loved the movies under the stars as well as the shows, in particular the comedian. The excursions offered by Princess were amazing as the tour guides were very knowledgeable, fun, and kind. The medallions made things very easy however the apps were not reliable. Newer phones are not able to download the apps. I enjoyed the fitness room and offered classes. However, treadmills are only available at certain times which made it difficult to use them. The ice cream parlor and food options around the pools were great. The boat had very nice seating areas to relax in and at multiple places. Overall it was a very nice boat and experience when we decided to just be on a vacation and let the honeymoon stuff go for the sake of enjoyment. Disembarkation was a fast and easy process. Read Less
1 Helpful Vote
Sail Date: June 2019
Really 3.5 Stars but 4 is good.This was our first cruise and we always wanted to go to the West Caribbean and it was good. The biggest problem that we saw, was the lack of communication between the crew and the patrons. One crew member ... Read More
Really 3.5 Stars but 4 is good.This was our first cruise and we always wanted to go to the West Caribbean and it was good. The biggest problem that we saw, was the lack of communication between the crew and the patrons. One crew member would tell you to go one place then you find out you are supposed to be somewhere else. The food was just average, even the Upper Restaurants food was so so. Movie under stars was really nice and entertainment was pretty good. The biggest complaint is the ports and the way the embarkation is handled. Talking with other people that have taken other cruises agreed with us, that they have never seen this handled this way before. All and all the cruise was pretty good, but prepare yourself before you go. Also, don't forget to take binoculars cause the stars are fantastic. The sky is so clear you won't believe what you can see at night. Read Less
2 Helpful Votes
Sail Date: June 2019
Positively surprised to travel again on Caribbean Princess on its 15th year, 12 years after we last travelled on it. The ship was in dry dock for an extensive refurbishment and they did a very good job. The new buffet (marketplace I ... Read More
Positively surprised to travel again on Caribbean Princess on its 15th year, 12 years after we last travelled on it. The ship was in dry dock for an extensive refurbishment and they did a very good job. The new buffet (marketplace I think they call it) is very good, looks fresh and inviting. Had a bad experience being served a lousy steak (or stakes, a porterhouse and an sterling I believe they call it) during our visit to Crown Grill. We find the service there to be slow and the steaks unfortunately were of very bad quality. Likely they were huge, so we could navigate the fat and veins to get a decent amount of ok meat out of them. Did not want to reorder as we did not want to wait another 30 plus minutes for it. Another bad experience we had was with the soda package, which includes juices, alcohol free cocktails and now they say SMOOTHIES. The price was changed from $7 to $10 a day (plus 15% taxes) to “accommodate the changes”, however in no place in the ship you can get a smoothie. Nowhere. The bars will send you to the new “cone and coffee place”, and there they will send you back to the bars, and then repeat. Other than these mentioned negatives, we had a very nice cruise. Staff was great, the food was good, and the ship is very nice. We actually like this older ship better than the newer ones (have been on the Royal and on the Regal). Read Less
3 Helpful Votes
Sail Date: June 2019
We just finished sailing on the Caribbean Princess and were pleasantly surprised! We have cruised on Disney and RCC previously and we decided to give Princess a try. This was a family vacation with my side and there was 11 of us ... Read More
We just finished sailing on the Caribbean Princess and were pleasantly surprised! We have cruised on Disney and RCC previously and we decided to give Princess a try. This was a family vacation with my side and there was 11 of us traveling all together. My parents are platinum members with Princess and with the dates we had and the price point of summer cruising we chose Princess. Unfortunately, DCL has just priced themselves out for us for summer cruising. Caribbean Princess is an older boat, so keep that in mind. There were only 2 usable outlets in our room (B233 & B237) and they were next to each other, so technically I could only use one at a time. There was no outlet for my flat iron in the bathroom and the hair dryer was in the bedroom. It was an odd layout. I wish there was a usb or outlet next to the bed. The A/C was not as cold as we would like. Now we like to be cold and I would wake up in the middle of the night sweating! We read that if we took the diffuser (the cover) to the air return it would help, and it did. We also had the Ocean Medallion on this cruise (it reminds me of the Disney magic bands). They gave us a lanyard on checking in, but we purchased the wristbands the first day. Highly recommend for kids, but I purchased them as well. It made it so much easier to keep track and the lanyard can get sweaty and hard to keep up with on sea days. It was a bit confusing and hard to get connected to the Ocean Compass app (the app where you could locate others in your party and do onboard texting - no charge). It took us having to go to the internet cafe to get help from the IT personnel. Now my DH, Brother and dad are all in the IT, computer industry and we consider ourselves tech savvy. Apparently, the software/app that Princess uses is not apple friendly and they make it very difficult to use and setup. Princess knows this is a problem and I was told they are working to fix it. There were times I could not find my DH or my SIL while on board. It was nice to be able to text each other without having to pay for the internet/wifi. The one complaint I had was when we had to take a tender to and from Belize City. We boarded a large catamaran to get back on the cruise boat and from the time we hooked up to the cruise boat and the time I got off, it took an hour! That was ridiculous. They only had one line for security and I couldn't believe how slow it was going. It was a bit frustrating, and I felt bad for all the people who had the first seating for dining. And it was a formal night! We had a great cruise! Our stops were Cozumel, Roatan, Belize City and Grand Cayman. We really enjoyed the stops and excursions we took (we did not do Princess excursions). We picked this cruise soley on its dates. Disney will also be my number once choice for cruising, but they are getting to be so expensive that if I want to cruise I just need to look elsewhere. Its hard to compare a Disney cruise with any other cruise line, because they know how to do the shows and kids club like no other! Princess had a great service and overall provided a great experience. 2017 we cruised on Oasis of the Seas with RCL and it was just too many people and too big for me. My kids preferred their "extra stuff" on RCL more, but they will enjoyed their time on Princess. I also appreciated that they didn't try to upsell me on anything during my cruise. On RCL, there was always someone walking around the buffet and ship trying to sell me something or anything, and I did not appreciate that. This cruise did none of that. In fact, I had to ask someone how much the photo package was. No one was walking around trying to constantly sell me something and I really appreciated it. Overall, I would sail Princess again and try out one of its other ships. Read Less
3 Helpful Votes
Sail Date: June 2019
We are experienced cruisers, particularly on Princess as this was our 47th Princess cruise. We've been on the Caribbean Princess a number of times and thoroughly enjoyed each one. The ship is well maintained, the crew very friendly ... Read More
We are experienced cruisers, particularly on Princess as this was our 47th Princess cruise. We've been on the Caribbean Princess a number of times and thoroughly enjoyed each one. The ship is well maintained, the crew very friendly and helpful, the food high quality. We were really pleased that a carving station was available in the buffet for lunch every day. When the ship came out of drydock several years ago, there wasn't any carving station at the buffet. That's a big plus for those (like my wife) that are allergic to gluten and dairy. The chef's and headwaiters really go all out in the dining rooms to provide great food for those with different food allergies. Especially the desserts! Since one of our neighbors told us they had a super great time on a cruise with a cabin facing aft, we decided to try it. The noise and vibrations were minor and really not bothersome. It was nice to stand on the balcony and watch the ship's wake. But we missed the views when approaching and when in port, so our experiment will not be repeated. We look forward to the production shows and other entertainment in the theater. We've seen each of the production shows several time but still love to go see them. They never become stale. One of our favorites is Bravo....I'd watch it more than once on a cruise if were available. We were VERY disappointed on the 6th and 7th evenings. The sixth evening we were in Cozumel (10 am-10pm)...with the evening show being one Mexican Folkloric Show. The seventh evening was the final of The Voice of the Ocean. Both evenings ..amateurs putting on a show in the theater...and not even close to being entertaining. We do not pay thousands of dollars to see amateurs at one or two nights of "prime" entertainment. We've been on other cruises where the Voice of the Ocean Final was late afternoon on the last sea day. That's fine, but to have it as the main entertainment for the evening? No Thanks. Our second disappointment had to do with the shops and casino while in Cozumel On a previous cruise with 10am to 10pm, the shops and casino opened at either 6 or 7. Not on this cruise. The other activities available til we sailed were minimal. We have already booked another 3 Princess Cruises and hope that we don't have any amateur nights. Read Less
1 Helpful Vote
Sail Date: June 2019
Our very first cruise experience was on the Caribbean Princess in 2005. We fell in love with cruising. The Caribbean Princess has aged well and the changes made are a plus! Ship was in very good shape. Staff were very welcoming. Matt ... Read More
Our very first cruise experience was on the Caribbean Princess in 2005. We fell in love with cruising. The Caribbean Princess has aged well and the changes made are a plus! Ship was in very good shape. Staff were very welcoming. Matt and Kelly, the cruise director and his assistant, were exceptional! The room was updated, clean bed extremely comfortable. Great mix of entertainment. We were kept informed throughout the cruise as to choices, where we were, etc. Plenty of seating by a variety of pools. We do like the extra number of pools. Only complaint was jumping and diving rules not enforced at the Neptune pool. The adults facilitating the games kept other adults from enjoying the pool. Yes we should have complained but Princess should have stopped them. Casino was clean and fun. New addition of Good Spirits bar was enjoyed. All public areas were very clean. We will definitely cruise on her again! Read Less
2 Helpful Votes
Sail Date: June 2019
Sailed with friends, some of whom had not been to the ports of call. The Ocean Medallion worked exactly as promised and made sailing a breeze. Embarkation, once you get past the TSA, was the easiest I have every experienced and debarkation ... Read More
Sailed with friends, some of whom had not been to the ports of call. The Ocean Medallion worked exactly as promised and made sailing a breeze. Embarkation, once you get past the TSA, was the easiest I have every experienced and debarkation was just as easy. Be careful, the medallion makes it very easy to spend your money! Our only complaint was the excursion in Roatan to visit the Garifuna village was a waste of time. A100 minute round trip ride to see a 10 minute dancing exhibition and taste local bread was not worth the time nor the cost. The dining room was very good with excellent wait staff. The Crown Grill never fails to meet my expectation and well worth the additional cost. All in my party enjoyed the meal and service. If you decide to go to Planks B-B-Q for dinner, go hungry. The portions are enormous and the chocolate cake is one of the best I have ever had. Read Less
Sail Date: June 2019
Loved the itinerary on this cruise - Grand Cayman, Roatan, Belize, Cozumel. The ship has been refurbished and is very nice. Splurge for dinner at the Crown Grill, it's well worth it! We stayed in the family suite, which was great. ... Read More
Loved the itinerary on this cruise - Grand Cayman, Roatan, Belize, Cozumel. The ship has been refurbished and is very nice. Splurge for dinner at the Crown Grill, it's well worth it! We stayed in the family suite, which was great. Note: if booking this suite, it DOES have two upper berths in the interior room. I had a hard time figuring this out before we went. So the suite actually sleeps 6 people in beds (not pull-outs) but it would be tight with that many people. There are two bathrooms, one full size with a bathtub and one standard tiny one, a living room and a large balcony. However, the suite is on the very front of the ship which makes the balcony unusable due to wind when the ship is moving. This was a little disappointing. It's a gale force wind on the balcony. The benefits that come with a suite are amazing! The staff on this ship could not have been nicer or more accomodating. They were superb. There is a lot to do on the ship - we loved movies under the stars and trivia nights. In terms of excursions, it all depends on what you want from the cruise. This was our first cruise that made stops (our only other cruise was to Bermuda and we were docked for three days) so I was nervous about getting back to the ship on time. We booked excursions in all the ports except Grand Cayman where we rented bikes - bad idea. Grand Cayman really isn't very bike friendly. If I had it to do again, I would take a taxi or bus to Cemetery Beach and hang out there for the day. The beach in Grand Cayman is stunning!! In Roatan, we did the Tabyana Beach Break and lunch, which I would absolutely do again. The snorkeling was AMAZING. In Belize, we did Snorkeling Wonders of the Barrier Reef which was very disappointing. It was a long boat ride out to a tiny island, which would have been fine but we were only there for about two hours (at most) and the snorkeling was disappointing. I think if I ever do it again, I'll book a private snorkeling tour. In Cozumel, we did the jeep tour - very disappointing. We were under the impression that we would be driving jeeps through the jungle and along the coastline, when in fact we drove HOT jeeps along a highway until we got to Punta Sur Ecopark. We only had about two hours on the beach. Save your money and take a taxi to one of the very close beaches and spend the day there. In all, it was a wonderful cruise. I would definitely do that same itinerary again, but I would spend my time at each port differently. Read Less
3 Helpful Votes
Sail Date: June 2019
I booked Princess because of the reputation of service and quality I am not kidding when I say the majority of staff had attitude our room was Dirty, found shoes in the bathroom (not ours). Work Was done on balcony they left a ... Read More
I booked Princess because of the reputation of service and quality I am not kidding when I say the majority of staff had attitude our room was Dirty, found shoes in the bathroom (not ours). Work Was done on balcony they left a mess and the steward did not clean it. We are also nickel and dimes for everything We also had a prepaid dinner in the paid restaurant. We went to book in the steakhouse and was told they were all booked and we could eat in the seafood restaurant. I asked to speak to a manager and was told there wasn’t one and I didn’t have a choice Princess, I DO have a choice. There are many other cruise lines out there. If you think Princess will give you great service, think again. Chose Celebration The rooms are great. We had a mini suite Other passengers felt the same as us Read Less
Sail Date: June 2019
Medallion class made cruising so simple! Embarkation was a dream -- we did not wait in line at all. Wearing the Ocean Medallion, our door unlocked as we approached and we could order a drink or food item from literally anywhere on the ship ... Read More
Medallion class made cruising so simple! Embarkation was a dream -- we did not wait in line at all. Wearing the Ocean Medallion, our door unlocked as we approached and we could order a drink or food item from literally anywhere on the ship -- no more leaving that lounger for a drink. That said, my favorite part about the Ocean Medallion was being able to locate my "shipmates," AKA my mother! If we were having trouble meeting up (she'd forgotten her phone at home), I could go to any "Ocean Compass" sign (aka Ship Map) or use the app on my phone to locate her. It will be a huge boon when I cruise with my entire family. This trip was just my mother and I. We really enjoyed this particular itinerary: we took to the beach on Princess Cays, having reserved a clam-shell, and then shopped in St. Thomas and St. Maarten. The clam-shell set up was more cumbersome than I'd have liked -- you have to walk quite a ways to get a card to get it set up, and then find someone to help you. They ran out of floats -- not too great for those who had reserved them and didn't get them. I do appreciate the cookout Princess does on their island. It's nice to be able to just stay on the island and have a good lunch and keep swimming. We enjoyed the production shows, as always, particularly BRAVO, and the dancers were amazing. The Cruise Director, Matt, was a hoot - very friendly and accessible. One of the ADs, Andy, was also very visible and fun. Dining was interesting and the service was excellent, as usual. We used traditional dining as we enjoy getting to know other diners and our service staff. We do enjoy the food aboard Princess but miss the escargot and Snow Crab that used to be a part of the menu. We loved the makeover the buffets had received. We ate most breakfasts in the formal dining room because we love their specials, but heard great things about the buffet. All in all, we had a great cruise, our best so far; Princess has made a lot of improvements to the cumbersome parts of cruising like embarkation and disembarkation. Read Less
1 Helpful Vote
Sail Date: June 2019
Embarkation was swift and easy as well as the disembarkation. A nice surprise was the addition of Carrot Juice for breakfast as well as different types of pizza including deep dish varieties at other times. The singers and dancers ... Read More
Embarkation was swift and easy as well as the disembarkation. A nice surprise was the addition of Carrot Juice for breakfast as well as different types of pizza including deep dish varieties at other times. The singers and dancers performances were superb. They were always in sync, graceful and elegant. Don’t miss “Bravo” & “Fantastic Journey” We had a large number of first time cruisers of varying ages and there was always an activity to cater to everyone. And the courteous decorum of everyone was apparent. The Caribbean Princess is a Medallion Class Ship. There are still a few kinks to iron out but overall it was a great experience especially being able to wear your Medallion instead of carrying your card. As you approach your cabin, the door automatically unlocks. You can play games, locate your shipmates, and order drinks with the apps. From the dining room menus to the exceptional service we hated for our cruise to end. We will be back! Read Less
2 Helpful Votes
Sail Date: June 2019
Princess provides just a little more sophistication than some other cruise in today's more mixed cruise passenger clientele. By that I mean there is a more diversified passenger which require different styles on many lines. Tank top ... Read More
Princess provides just a little more sophistication than some other cruise in today's more mixed cruise passenger clientele. By that I mean there is a more diversified passenger which require different styles on many lines. Tank top versus suit jacket simply. We prefer the latter when possible so Princess offers a better possibility of having that on a particular cruise. We have sailed Caribbean Princess before, last being 2014. We were sailing with friends that we have cruised with since 1992 when we met and stood up for them marrying on St Thomas. They wanted to re-visit Paradise Point, the location of the ceremony 27 years ago. We took Jr. Suites we were in D614. Found the location and condition of the cabin good. Bed extremely comfortable. We had been put off the Medallion program simply because of the incessant harassment of Princess to pre-participate in in it. Worse than robo calling. Emails, phone calls, texts, by time we got to pier we all hated the word Medallions. Medallion class more a market tool than a real boon to the world of cruising. Basically it is a half dollar size Medallian that houses an RFD chip. Chip readers everywhere including in your cabin. A gps locater and grocery store type tracking system, door key and pay for it card. No magic there but it worked well and we actually liked it in many ways. Opening cabin door via electronic lock, using it on slot machines instead of having to put a card in. We had traditional dining, staff were excellent, food, soso. They, like most lines still call medium shrimp Jumbo, large shrimp prawns, total bs. Lobster really no more, they are really prawns or rock lobster. Steak okay nothing to brag about. Of course continue to have option of BUYING better food even at main dining. We had complimentary dining evening at extra pay steak house. The ribeye was excellent, everything else run of the mill. Service staff masquerading as high end wait staff, basically NOT! I would equate main dining to high end diner, extra pay, to decent small restaurant in moderate sized community. Example in extra pay restaurant. Replacement silverware for main course placed, one fork dirty. Asked fancy waitress to replace since was dirty, answer " are you sure ? " Of course I am sure, matters not should be simply replaced. Steals came cooked perfectly no complaint but no one ever asked as served for us to check. A good restaurant would do that, a high end restaurant would never fail to check with you if our steak was properly cooked. Plus, you must be kidding me, extra charges if you want lobster in an already up charge restaurant? What a joke, if this had not been complimentary I wouldn't have even bothered going there. The buffet area same as always they simply changed decor and added cutesy signs. Food as good as any cafeteria I have been in. As with most lines now and Princess no exception, marketing gimmicks is where the money goes not food and service. Pool area, Pizza and outstanding Stromboli. Hamburgers, hotdogs and fries etc good. BUT GEEZ even there they have an up sale hamburger for $5. No I didn't try it nor did I see anyone else order one. Entertainment, was good mix comedy and show, magician was good but close hand magic hard sell in a large theatre. Moved slow and far from exciting though appreciated at least different. The comedy was excellent! Overall a very good cruise made so more by great initial deal, onboard credits etc. My wife spent several hundreds in spa and raved about the two head to toe whatever's she got and raved about their spa staff, excellent! Also excellent weather and smooth sialing never hurts. Ports we stayed on ship except for short trip to Paradise Point. Sadly yet another crazy place now, expanded, $21 pp to go up tram, 2 beers 2 Bushwackers, $36 a round. But still has great picture view of harbor. Internet, fastest I have ever seen on sea. Just as fast as my home network. I took unlimited 1 device, on first day with discount $56 for the week. Works for us, you can use different devices but only one at a time can be signed in. Families I could see this getting $$$ for needing multiple devices and unlimited. We did have interesting call for blood donors midway through the cruise for a sick or injured patient. The need was quickly filled. Never saw that before in almost 80 cruises. Also on way home we were advised we were going top speed for yet another patient to get back to Fort Lauderdale. However we slowed and arrived normal time, hopefully because they got better and refrigerated. BEST system on Princess out of Fort Lauderdale. For $25 a bag, they will take your bag last night and you don't see it again until final destination. They also get your airline boarding pass. Love that, no getting bags at pier and taking them through customs and bringing them to cab etc. There are restrictions, airline and flight times. One caveat this cruise, ship seemed to have some problems balancing air conditioning through out the ship. Both in cabin area and public area. The Explorer lounge area was always pretty warm section of ship. Wife really enjoyed the Parrots demo brought onboard in St Thomas. Used to be on Paradise point and she was disappointed not to see them there anymore. We had friends cabin decorated for anniversary. Good thing it's the thought that counts because for $49 the decorations were worth about three bucks. Some card on strings and a paper congrats sign on door, what a rip off. George in NY Read Less
Sail Date: June 2019
We choose the Caribbean Princess based on recommendations from some friend who are big time cruisers. This was our first cruise so we really had no idea what to expect. We set off for a two week East/West Caribbean cruise to celebrate our ... Read More
We choose the Caribbean Princess based on recommendations from some friend who are big time cruisers. This was our first cruise so we really had no idea what to expect. We set off for a two week East/West Caribbean cruise to celebrate our 40th Anniversary. Here are a few things that we'd like to share. The good- The Caribbean is absolutly beautiful! The ship was beautiful and dang big. Takes days to see it all! We had smooth sailing even in somewhat rough seas. You're going to be around people from all over the world and our country, we really enjoyed this! The food was much, much better than we expected in every restaurant! The wait staff was exceptional! The nightly entertainment was much better than expected. There was always something going on. No matter what age, you'll find something fun to do! Loved the workout room, the sauna and steam rooms. There is a adult only "sanctuary" area for some quite pool/sun time. The high energy band "Static" was incredible! Most all entertainment was really good! The bad- We received $600 in onboard spending money. They took back $420 in mandatory tips for the hotel staff. Essentially, you're paying their wages for Princess Lines We had really good service and really lousy service. Regardless you're going to pay an additional 18% mandatory tip on all purchases regardless of service. We didn't like this. Spa prices are way over priced, especially the facials. The rooms are really small, showers are even smaller! Off shore excursions are over priced. Do your research and you'll find better for less. Our excursion to Xcaret was time limited and missed the best shows The ugly- If you do a facial, a massage or acupuncture be prepared for the sales pitch to buy the over priced products. Getting through to the front desk on the phone will drive you nuts. You're going to be nickel and dimed to death. We have traveled the world, I traveled for a living for 30+ years. This was big event for us, so we did it all. We had the balcony room, did the spa, acupuncture, facial, ate at a nice restaurant a couple of times. Drank some good wine and a lot of margarita's. After two weeks onboard, we had a great time but to be honest when I got the final bill, I just don't think the value was there. Paid a premium for above average vacation. Will make some changes and do more research for the next cruise. Read Less
Sail Date: June 2019
We wanted to go on a 7 night cruise and try another Princess cruise. We had gone on a 7 night Princess cruise in December and it was wonderful and wanted to see if all of the ships were great. Embarkation was great and went smoothly. We ... Read More
We wanted to go on a 7 night cruise and try another Princess cruise. We had gone on a 7 night Princess cruise in December and it was wonderful and wanted to see if all of the ships were great. Embarkation was great and went smoothly. We always get there before they say you are supposed to and they were ready for us! The ship is clean, nice and had plenty of places to sit and relax. There are also many pools and hot tubs around the ship that are great. There is a children's water play area with a pool and hot tub (and bar for adults) in addition to the regular pool. There is also an exclusive adult pool near the gym and that was in addition to the Sanctuary (additional cost per day). We had an interior cabin and it was fine for 2 people! A very soft bed and comfortable pillows. Our steward was wonderful, helpful and kind. The evening dining was delicious! This was one area that was better than on the Royal Princess! The food was hot when it arrived. Our serving staff was excellent and always had the best recommendations. They were very accommodating even when we asked for a few little extras. The comedian on board was fantastic. I would like to hear him again! The gym was well equipped and the equipment was in good order. While on board we only had problems the first day or two. When we went to the Customer service area the staff who tried to help us were arrogant and not helpful. We went back later that day to ask for help (on the same matter) and that staff member sent us somewhere else. When that was not resolved I went back to tell them it was still a problem they shrugged and apologized and went to another customer. The general attitude of the staff on board seemed to be "do your job" not "take care of the customer while doing your job." I say that but then there are exceptions: the dining staff, our steward and the hospital staff! The first morning of our cruise I fell and hit my spine. I didn't think it was an issue until Wednesday evening when I began to have back spasms. By Friday morning I was in extreme pain and went to see the ship doctor. All of the staff of the hospital were wonderful. The front desk was fantastic. The nurse was excellent. The doctor was fantastic. The price was not exorbitant and then our ship insurance will take care of that! Read Less
Sail Date: June 2019
We booked this strictly for the Iteneriary. It was a b2b and we would not book b/b again with Fort Lauderdale. Ship was great, service was stellar, food was very good. Enjoyed Planks and Seafood the best. Coffee was HORRIBLE at best ... Read More
We booked this strictly for the Iteneriary. It was a b2b and we would not book b/b again with Fort Lauderdale. Ship was great, service was stellar, food was very good. Enjoyed Planks and Seafood the best. Coffee was HORRIBLE at best ...unless you had coffee package and went to Int. cafe for espresso or speciality coffee's. It is all syrup!! So disapointing to finish off an elegant meal in dining room and served instant syrup coffee. Come on Princess! You used to a classy ship, your standards have slipped. Loved the many lunch and breakfast options, and the Ramen noodles were amazing! Princess needs to revisit it' s excursion providers : prices are very high and snorkel tours only went to areas that have bleached and dead corals with moss growing on them. I booked 7 excursions and not one went to a healthy reef! As an avid snorkeller and booking this itenariary for snorkelling I give Princess excurisons 3/10. There are healthy areas out there, please make sure your excursions people update their locations. I feel for 130 C$ I should have seen some life and served better snacks. Belize tour to the secluded island was okay. Medallions are GREAT, we loved them. They were very problematic to set up but once you bare on the ship it so perfect. I bought the bangle bracelet and wore it all the time snorkelling with no problem and it looks elegant as well. Good move on this Princess! Internet was also terrific and fast. We had 1 device which meant only one person on at a time and sharing unlimited was no problem for us. Bought internet and all excursions ahead of time. Ez air was good too. Read Less
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.7
Enrichment 3.5 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 3.0 4.2

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