Sail Date: June 2018
Every time we would use the shower the fire alarm would go off. The "fix" action that was told for us was for us to stay in the bathroom for 30 min to wait for steam to cool down or to take colder showers. The water turned yellow ... Read More
Every time we would use the shower the fire alarm would go off. The "fix" action that was told for us was for us to stay in the bathroom for 30 min to wait for steam to cool down or to take colder showers. The water turned yellow and smelled like eggs-- Fairly certain I got sick from this. We have pics and video for proof. Guest services made it seem like it was our fault that things were occurring and would not help us at all. Everything that didn't fit the daily itinerary, such as the Pool, hot-tub, ping-pong, golf, sports courts, was strategically shut down early (6:00-7:00 PM) to adhere to the boats planned itinerary, basically forcing everyone to watch the shows or the polyurethane dry on the handrails for entertainment. Whenever we would port, our room and the entire back end of the ship would smell like exhaust or gas. Overall, wasn't a pleasant experience...George, our stateroom cleaner, was very nice though. Read Less
4 Helpful Votes
Sail Date: June 2018
I do not typically write reviews on this site but have come to realize that sometimes the happy people don’t write, just the ones who have complaints so I decided to add my voice to the positive side. Yes, the Spirit is older but ... Read More
I do not typically write reviews on this site but have come to realize that sometimes the happy people don’t write, just the ones who have complaints so I decided to add my voice to the positive side. Yes, the Spirit is older but it is in excellent shape and extremely clean. I personally like that it is smaller. I have cruised on several of the mega ships but prefer the smaller for this type of itinerary. There was never more than a slight wait to get off and on at each port. All staff that we encountered were very friendly and helpful. Our cabin steward was excellent and made some very unique towel animals- just when I thought I had seen them all ; ) The itinerary and order/times were perfect. This cruise had a lot of stops so we appreciated that not all stops were early morning arrivals. We could ease into the day and still enjoy the port. Loved having a sea day on first day to acclimate and on last day to rest before heading home. We did a mix of our own thing, excursions from other companies, and 2 Norwegian excursions. The Norwegian excursions were well organized and not too large. We love the variety of dining options free style cruising provides. We ate at Cagney’s (steak house) twice, LeBistro (French) twice, and LaTrattatoria (Italian). All speciality restaurants were absolutely fabulous. The other nights we did a mix of main and casual dining. The entertainment was varied with something for everyone. All performances we attended were of high quality and enjoyable. I would not hesitate to recommend Norwegian or this itinerary! Read Less
1 Helpful Vote
Sail Date: June 2018
This was my 8th cruise, and first on Norwegian Cruise Lines (and last on Norweigan!) I have raved about the food and service on all of the previous cruises that I have been on, but found the food to be mediocre at best on Norwegian, and ... Read More
This was my 8th cruise, and first on Norwegian Cruise Lines (and last on Norweigan!) I have raved about the food and service on all of the previous cruises that I have been on, but found the food to be mediocre at best on Norwegian, and with the exception of our cabin steward, the service to be dismal. We walked out of the dining room several nights, without getting our dessert or coffee, as the servers never came back. If you did get coffee, a refill was extremely unlikely. On other cruises if you left a drop of food on your plate the waiter would check to make sure everything was ok with the food -here they just say "you done" if anything! Some people were waiting at their table for more than an hour without getting served! You prepay service charges, and then eat most of your meals at the buffet, because the service is so bad, or on shore at port! They refused to honror the "Free at Sea" promotion that we paid for by buying an upgraded room, blaming it on our travel agent not sending it to them, and then later trying to blame us for it - even though it was printed on the Norwegian Cruise Lines official boarding documents we had from them. There was no customer service person on the ship to fix so they had to email headquarters in Miami, which took almost three days to respond. They did honor the original promotion we took, which was later supposed to be changed to a different promotion, which they refused. They saved a hundred bucks, and lost our business forever! Many people on the cruise were complaining about both the service and being ripped off on the "Free at Sea" promotion. Not getting the package they ordered, getting a "free" drinks package, which costs almost a couple hundred dollars in service charges, only to find out you have to pay for water! The service problem of poor and indifferent service seems to start at the top and work its way down, and with prepaid gratuity there is no motivation to provide good service. The itinerary was great. And the shore excursions we took through the cruise were good and well organized. Some of the shows were surprisingly good. But like everything else the cruising line tries to cheat you at every turn - a shore excursion that was supposed to come with a bottle of water and a snack - did not - no one knew anything about it, but would be glad to sell you a bottle of water for $5.50! A menu item describing "a la mode" came, eventually without ice cream, my wife felt bad enough (being body conscious) having to beg for dessert, begging for it to come with the advertised ice cream left her almost in tears, after all of the other terrible service. A menu item advertised as having 5 of something would show up with three, if you asked, and waited forever the would bring more, but why should you have to fight and beg for things that were promised to begin with? We spent hours of our vacation at the customer service counter trying to get get basic things we were promised and entitled to! We worked hard for the more than $8k we spent on this vacation, and unfortunately trusted our vacation to Norwegian Cruise lines! Never again. Read Less
Sail Date: June 2018
We chose this cruise for the itinerary in Italy and Greek Isles. I reviewed many sites did lots of planning pre cruise. We did spend 4 days in beautiful Rome prior to the cruise and i would highly recommend this. We were first time ... Read More
We chose this cruise for the itinerary in Italy and Greek Isles. I reviewed many sites did lots of planning pre cruise. We did spend 4 days in beautiful Rome prior to the cruise and i would highly recommend this. We were first time cruisers but have done a significant amount of travelling. First the ship. Lots of comments about the age of the Spirit. We were very pleasantly surprised and were not disappointed in anything. Embarktion went very smoothly and each day disembarktion was easy and well organized. Our balcony cabin was more than expected. Very clean and well attended daily by our room steward. Lots of room for the two of us and appropriate storage. We did take an over the door hanging organizer that i would highly recommend to keep things tidy and handy. We also took extra hangers and closepins to do a little hand washing over the 10 days. I did use the gym a number of days while onboard and equipment was always available and in great shape. Fitness area was kepy very clean as well. We were very impressed with the options for food and drink throughout the ship and were very happy with all of our meals. We had bfast at Raffles each day and lots of selection of fresh fruits and hot options ie made to order omelettes. We didnt have any issues with finding seating outside at the back of the ship each day. The buffet always had great selection and good food. We ate at Cagneys twice and steak was cooked perfectly as well as the best Seabass i have had! We also ate at Teppanyaki and food and 'show' were wonderful. We were very impressed with the service throughout the cruise. All staff we encountered were lovely and demonstrated humour and great conversation. Hard to find such terrific customer service consistently in resort settings and we were very satisfied. We attended the magic show, karaoke and the piano bar a number of times and all were entertaining and enjoyable. Wonderful itinerary with only one sea day however the stop in Crete was so early and short that we did not venture off the ship that day. Santorini had always been on my list to see and there were 4 other ships in port that lead to a very busy day on the island. The lift had 2+ hour wait time to get up to town level. We took the water taxi to Oia but the organization of the buses at the other end was truly atrocious. We were told bus return to Thira was every 20 min when in fact it was only hourly. Mass confusion getting on the buses both on arrival in Oia and for return to Thira. We walked down the donkey trail to return to ship. We are both very physically active and it is a challenging walk due to the slope of the steps. There were a number of people struggling by the time they got to the bottom. Overall we loved seeing this part of Santorini but it would be a much better spot to fly into and stay a few days then as a cruise stop in my opinion. All other ports were lovely and a great way to see so many spots in 10 days. We did not do any NCL excursions. In Athens we took the city train and did lots of walking to see the Acropolis. Great way to see more of the city. In Mykonos we took the water taxi to Old Town and just wandered around for a few hours. In Rhodes we did a Segway tour for 2 hours that was great fun and we would recommend for some history and a great way to see more in a short time. We did a Rolling Geeks golf cart gps tour in Malta and enjoyed seeing the 3 cities this way. One of our favorite days was our final full day when we had booked a full day tour to see Sorrento, Positano and Pompeii. Beautiful part of the world i didnt want to miss when we so close. We travelled on our own as a couple celebrating an anniversary and we thoroughtly enjoyed every aspect of our holiday. Thank you Norwegian for a terrific intro to cruising!! Read Less
Sail Date: June 2018
We chose this cruise as a graduation trip for my daughter. My husband and son were not able to join us. We had sailed NCL a few times many years ago when our children were young - possibly even this same ship. More recently we have ... Read More
We chose this cruise as a graduation trip for my daughter. My husband and son were not able to join us. We had sailed NCL a few times many years ago when our children were young - possibly even this same ship. More recently we have traveled much smaller cruise ships (100-200) passengers so we were wondering how this would go. We were pleasantly surprised with the service and individual attention received. My daughter and I are vegan so were also a bit concerned that we might not be accommodated. Again we were more than pleased with the attention we received. The dining room manager Vitorino had us pre-order each evening for the following evening and on the two occasions we ate in specialty restaurants without pre-ordering we were again accommodated without much fuss. We enjoyed the tours and felt we had a good sampling of each port of call. We were concerned about having lineups with the larger cruise ship but found we were almost never inconvenienced. We loved having the balcony to sit on and found our room quite clean and satisfactory. My daughter was not feeling well and we took her to see the ship doctor who ran tests and put her on antibiotics as a precaution. The visit was fairly pricey as of course it was expected we would send the bill to our insurance company. Between my daughter's illness and her discovery that she needed to deal with some university applications we decided to cut our trip a few days short. Again it was no trouble to get ourselves off the ship early. The staff in the reception were more than helpful, even allowing us to use their computer to print our boarding passes. All in all it was a good experience. Read Less
2 Helpful Votes
Sail Date: June 2018
Mediterranean ports on this itinerary are excellent save for the wasteful 4-hour dock in Chania. Highly recommend at least 4 day pre-post cruise stay and exploration of Rome. NCL did good job at Civitavecchia embarkation process. Ship ... Read More
Mediterranean ports on this itinerary are excellent save for the wasteful 4-hour dock in Chania. Highly recommend at least 4 day pre-post cruise stay and exploration of Rome. NCL did good job at Civitavecchia embarkation process. Ship looks well-kept from outside, however, cabins are cramped, dated, and in severe need of refurb. Need USB and more 110v outlets. In-cabin TV and AV system needs equipment updating and free access to movies/ TV shows. Current TV channels are merely pervasive marketing of cheesy on board activities, services, and products. Spokespersons are the cruise director and his staffers who lack professional video program delivery and presentation skills. Sad that old original Asian decor still exists especially at Cagney's restaurant. Lobby fountains and one bank of main elevator were CONSTANTLY in-operative. From the moment you step aboard ship; you are marketed to death ad nauseam. Pushing photos, spa massages/products, up-sell wines, specialty coffees, etc. never ceases. Entertainment is generally a joke because guests are used to entertain others during dance contests, hypnotism shows, karaoke, etc. Prizes for competitive events and games like BINGO are of little or no value compared to buy-in costs. NCL never offered a future cruise discount or credit as a prize in any game. The only good show was the aerial acrobats. The nice four-piece band playing at the Champagne Bar did not afford a dance floor for ballroom dancing. Can't dance on a carpeted area. No straws were ever available the whole cruise for frozen drinks. How long does it take to get paper straws on board at a port like Athens? Prosecco offered the first couple of days was not the one expected. NCL's contract providers for such items must improve delivery timeframes or be bypassed in such circumstances. Extremely sad that absolutely NO connection to the Italian/Greek cultures for the itinerary were ever part of shipboard music, entertainment, food or beverage themes. Instead we were bombarded with Caribbean/Calypso/Latino music, dancing, DJs and musicians who only played corporate-approved selections. Restaurants never featured local cuisines, snacks, or drinks. It would have been so nice to have a local Greek band come aboard and play by the pool. NCL could have offered free Ouzo shots and sponsored Greek dance lessons instead of Tango and Bachata. Dining was hit or miss at the included restaurants. Very repetitive offerings with obvious rehashes of some excess mains such as pork, fish, and beef showing up as a curry or soup on the next day. Really infuriating to find some of the same selections offered at extra-cost restaurants were free in other restaurants. Ship's staff were 99% happy, helpful, friendly. Only the main pool bartender seemed distant, made no eye contact, and lacked manners. Read Less
1 Helpful Vote
Sail Date: June 2018
I hardly saw Dave, the cruise director. One thing that NCL should correct is the freestyle daily. It says that bars are open 24/7. They are not. I don't understand how the only thing open in the ship 24/7 is one small restaurant. This is ... Read More
I hardly saw Dave, the cruise director. One thing that NCL should correct is the freestyle daily. It says that bars are open 24/7. They are not. I don't understand how the only thing open in the ship 24/7 is one small restaurant. This is outrageous. A bar should at least stay open. Additionally, one day I went to get chocolate milk in the morning in the buffet and had to wait for over 20 minutes to get milk. This is ridiculous. I had to get a managers help. I ended up waiting over 10 more minutes for a cartoon milk. Sometimes, my plate of food at the buffet (during breakfast) stayed in front of me even after I got up to go get another plate of food. Service needs to be improved. Moreover, the area on deck 12, outside the nail salon, on the way to the pool (left side) smelled like trash all the time. There should be more entertainment activities on board. The BMW group was good as well as some of the shows. However, the magician needs to update his trick. Most of his tricks included hiding his assistant and then having her reappear. Additionally, the cruise should not port in Chania so early. Nothing was open at the time of docking. It seemed like a waste of time. Furthermore, when I selected my cruise picture, a staff member gave me attitude for asking him to reprint them because they had fingerprint marks on them. This lack of friendliness is unacceptable. Additionally, the salon staff lost my free $200 voucher and charged my credit card multiple times until it got corrected with the final price of my massage. Dealing with this was super annoying. Read Less
Sail Date: June 2018
I have always wanted to take a Mediterranean cruise and finally had the opportunity to do so. First time on NCL, and I was very impressed with the services. The Sprit is an older ship, and I thought they did a good job with the remolding. ... Read More
I have always wanted to take a Mediterranean cruise and finally had the opportunity to do so. First time on NCL, and I was very impressed with the services. The Sprit is an older ship, and I thought they did a good job with the remolding. We were a group of 10 and we all enjoyed the food, entertainment and port of calls. Although the freestyle was an adjustment for us, we were able to adjust with ease. Other adjustments we worked with are having to pay for their Specialty dining, which one was a steakhouse, the other served French, and I believe the other was Japanese food. 2 iof the restaurants, which were many favorites, were small and filed up quickly, it was difficult to sit a group, but eventually we were able to work it out. We also discovered that NCL charges for laundry, which is the only way to get your laundry done. I will definitely cruise with NCL again. Read Less
Sail Date: June 2018
We like NCL as the food is good and the boats are kept to a high standard. The Spirit did not let us down - a lovely small boat with a good choice of bars, restaurants and entertainment. The embarkation and disembarkation are very smooth ... Read More
We like NCL as the food is good and the boats are kept to a high standard. The Spirit did not let us down - a lovely small boat with a good choice of bars, restaurants and entertainment. The embarkation and disembarkation are very smooth they certainly show their experience in dealing with their clients. Very smooth experience. Will look forward to booking with NCL again. All the staff were very friendly and helpful and made us feel very welcome on board. The choice of food is amazing and I can honestly say I was never disappointed in what I chose. The service in the restaurants was excellent too. We only went to one show in the theatre and we all thoroughly enjoyed ourselves. If you want to see the Greek Islands and a little bit of Italy - I certainly would recommend this cruise and definitely go with NCL. Read Less
Norwegian Spirit Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.5 3.8
Entertainment 4.0 3.7
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.5 3.6
Shore Excursion 3.5 3.7
Enrichment 2.0 3.3
Service 5.0 4.1
Value For Money 4.5 3.9
Rates N/A 4.0

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