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3 Helpful Votes
Sail Date: December 2017
I like sailing with princess,the food was excellent,ports were good and getting on and off the ship was easy. The television did not work well,and the internet was very slow and not worth the cost,e.mails were difficult to send and ... Read More
I like sailing with princess,the food was excellent,ports were good and getting on and off the ship was easy. The television did not work well,and the internet was very slow and not worth the cost,e.mails were difficult to send and receive.staff aboard ship were excellent and service was very good.The evening shows were repeats of previous cruises,guest performers were mediocre In spite of a few negatives I would say princess are still a very good cruise line The internet package needs reviewing with allowances being allowed for slow speeds which adds to a inflated cost,overalll the internet is just a money raiser The shore excursions are efficiently handled,but onshore sight seeing tours are cheaper and are just as good,but princess tours stress the safety and time aspect should something go wrong on shore.the new hygiene procedure on the diamond was excellent,but staff should be stricter with people who will not comply. Read Less
2 Helpful Votes
Sail Date: December 2017
We went on this cruise because we wanted to join our friends and see New Zealand and Australia. There were too many (five) days at sea and not enough things to do that interested my husband and I during the day. Glad we had a balcony ... Read More
We went on this cruise because we wanted to join our friends and see New Zealand and Australia. There were too many (five) days at sea and not enough things to do that interested my husband and I during the day. Glad we had a balcony because it was difficult to find a place to sit in the public areas when at sea. This will be the last large ship we will go on because there are too many people (3000). Would rather go on a cruise that includes everything instead of paying extra for beverages, internet, shore excursions. Suppose the base price appeals to more people and families. The Diamond Princess needs an update. Food was ok and service was fast and friendly. We had no trouble with making dinner reservations in the different dining rooms. The entertainment was average at best. Getting on and off the ship was efficient. Read Less
2 Helpful Votes
Sail Date: December 2017
Cruise overall was good. Not spectacular, but good. This was our fifth cruise with Princess, and we were a bit disappointed with the myriad of “little things” that occurred or didn’t occur on the cruise. Such as, no ... Read More
Cruise overall was good. Not spectacular, but good. This was our fifth cruise with Princess, and we were a bit disappointed with the myriad of “little things” that occurred or didn’t occur on the cruise. Such as, no “happy hour” in any of the bars on the ship. Several of the lifts were “under maintenance” for extended periods. Some public rest room areas were a bit unkept. Cabin TVs not working for most of the cruise? (Though they did credit guests for this). So the cruise was just not up to the level of what we had expected from Princess. On the positive side, entertainment was great! The ships singers and dancers were very good. We went to most of the main theater shows and were pleased with all of them. Other entertainment through out the ship was also very good. The food was up to par for Princess. Breakfasts, lunches and dinners were Princess quality. We ate at both Sabatini’s and Sterling Steak House and were very satisfied with the speciality dining. Though I did not like the “attitude” we got from the server at the Trident Grill when we asked for a few more French fries. What’s the big deal? There were three of us and all we wanted was maybe 25 cents worth of more French fries! And there wasn’t anyone behind us in the line. Itinerary was great! Fijordland cruising was spectacular! Read Less
2 Helpful Votes
Sail Date: December 2017
We chose this cruise to do something out of the ordinary for New Year's Eve. Granted, we still ended up spending the countdown in our room, away from the crowds, but it was magical. The ship is so smooth, apart from a little rockiness here ... Read More
We chose this cruise to do something out of the ordinary for New Year's Eve. Granted, we still ended up spending the countdown in our room, away from the crowds, but it was magical. The ship is so smooth, apart from a little rockiness here and there. The staff are attentive and dedicated to their roles, helpful whenever you needed anything. The entertainment that we got to participate in was awesome, but we simply could not sample everything. The food was almost always amazing. But the coffee was pretty pathetic. Oh well, you can't win them all. Some real barista training would NOT go astray, but if that's all I can complain about on the cruise, then I'm doing pretty well. The Lotus Spa staff were incredible, they made me feel special, and seemed to take enormous pride in their jobs. I came out each time (every sea day I treated myself!) feeling wonderful. The staff of Sabatini's were simply lovely, even sending me some crackers and apple to my room when I had to cancel dinner one night due to some seasickness. Cruise Director Marcus was always happy to help, and very approachable and friendly. The main entertainment staff were simply lovely, including Ryota, Kaori, Ian and Yumi. Their enthusiasm and energy were so joyful to watch. I will always look back on this trip with so much happiness. Thank you so much for a wonderful experience. Read Less
Sail Date: December 2017
We were a family of three on the Diamond Princess from Sydney to New Zealand. We picked this cruise because it fits with our timeline and we booked late so it was one of the few ones left. FOOD/ STAFF: This is our first time on a ... Read More
We were a family of three on the Diamond Princess from Sydney to New Zealand. We picked this cruise because it fits with our timeline and we booked late so it was one of the few ones left. FOOD/ STAFF: This is our first time on a Princess cruise and to be honest we have been pleasantly surprised! The facilities were excellent- was very happy with the outdoor pools and hot tubs. The Lotus pool at the front of the ship didn't have too many people and at some points we had it all for ourselves, which was nice and pleasant. Food from the buffet was alright, but food from the main dining rooms were fab! The waiters were friendly and professional, everyone was smiling which was lovely to see. ENTERTAINMENT: Evening entertainment was good, however we were expecting a grand finale with some staff representatives, which would have been nice but didn't happen. Onboard activities were good, some fun family activities, especially the evening game shows. Marcus, Ian and Ryota were the funniest guys ever. PORTS: For Akaroa, there is a tender service which can take up to an hour in length, so I would recommend coming down to the waiting area early if you want to make your independent shore excursions. I would recommend the Diamond Princess for sure! Read Less
Sail Date: December 2017
We are platinum and usually enjoy Princess. My biggest complaint is there is loud music everywhere. In the Theatre you can't hear the singing because of the bands too loud. Everyone is very helpful, but I must admit the standards have ... Read More
We are platinum and usually enjoy Princess. My biggest complaint is there is loud music everywhere. In the Theatre you can't hear the singing because of the bands too loud. Everyone is very helpful, but I must admit the standards have dropped. Hand washing should be enforced from day 1. Not wait until the virus has appeared. We don't use Shore excursions, out of our pricing. prefer local.Have done NZ 4 times as well as lived there for many years so don't need them. We will try to find other destinations, but not long cruises. The ports are well organised in most cases Cabin boy couldn't be faulted, Patrick was there for us and very helpful.Our dining staff were great also and we made sure all these people were rewarded. Only thing we really found a bit annoying was we waited 1.1/2 hours for our pickup at Sydney Airport. We still like Princess Read Less
1 Helpful Vote
Sail Date: December 2017
We had previously done the 4 day cruise from Auckland to Sydney and wanted to experience a longer cruise onboard the Diamond Princess as we had enjoyed that, and chose the Xmas cruise for something a bit different. We were looking forward ... Read More
We had previously done the 4 day cruise from Auckland to Sydney and wanted to experience a longer cruise onboard the Diamond Princess as we had enjoyed that, and chose the Xmas cruise for something a bit different. We were looking forward to relaxing by the pool and not have to worry about hosting Christmas! We stayed near Darling Harbour prior to embarkation, which had plenty to see there. The children's park was excellent and dining at the waterfront was handy to our hotel. We took a taxi to the wharf (about $17) and embarkation was very smooth though we had been emailed in advance that there would be a delay. Once onboard we settled into our cabin, met our very friendly and attentive steward (who would make cute animals out of towels for us when he prepped our room) and went to the Horizon Court for lunch. Young families had already settled at the covered pool and we soon joined them. We travelled with our 8 year old son who we booked into the kid's club on some days. He seemed to enjoy the organised activities for the 8 to 12 year olds and enjoyed meeting Santa on Christmas Day in Dunedin. All the children received a stuffed toy as a present, which was a nice touch. We had an internal cabin at the aft, usually quiet, except for the sound of loud voices of other guests returning to their rooms sometimes was a bit noisy. It was handy enough to stairwells and the laundrette. You pay around $7 to do one load of washing, that is added to your account. We didn't notice too much motion of the ship in general but we had a very smooth crossing of the Tasman. The room itself was small but adequate, and the darkness of an internal room was good for sleeping. The configuration of the bathroom seemed a bit more roomier than the last cabin we had stayed in. Like someone else had mentioned in another review, our TV needed constant resetting and would not play some of the movies. Watch out! Some of the movies, especially the comedies, weren't suitable for child viewing. The Movie Under the Stars is generally available the next night in your cabin, so if the weather is too horrible, which it was on a few occasions, you can still watch it later. We chose to dine at the early traditional seating in the International Dining room. Because our embarkation was delayed this meant a delay in the safety muster and by the time we all got through the briefing many of us had missed our allocated time. The staff were very accomodating and explained they would put us at a different table and even showed us where our actual table was for the rest of the cruise so we knew where to go the next night. There were long queues for the next seating but they managed to get everyone seated in good time. Service was always terrific and the choice of food was lovely each night. We were always greeted warmly in the evening by our waiters and also when they saw us in Horizon court for breakfast or lunch. On my birthday our waiters sang Happy Birthday and prepared a lovely chocolate cake for me, with a card from the Captain. Our door was decorated with balloons. I have to mention that we had noticed an increase of staff in the buffet area later in our cruise. They started to serve the food directly to us rather than have people helping themselves. We had worked out that there were cases of gastro, and two days later this was confirmed by the Captain. They took aggressive measures to minimise the spread. There was quite a bit of unhygienic practice from fellow passengers that we observed, but luckily things improved and 12 cases of gastro were reported all up. This is a lot less than other cruises recently. My husband and I aren't big on going to the bars or clubs so can't really give an opinion on them. There seemed to be a lot to do in the evenings if you enjoy music and dancing. We tried to go to one of the shows in the theatre and even though we arrived about 15 mins before the show was to start, we couldn't get a seat so we left. Most people had turned up about 30 mins before us to get into the first session. My husband used the gym daily and he found it good. I enjoyed Zumba on sea days but they only held it once during port days. The instructors were energetic and had a sense of humour, which kept us motivated. I attended a couple of the Lotus spa info sessions and I received a $50 discount on a massage because it was my birthday. I had to book the 75 min bamboo massage to receive the discount, so basically I didn't save money, but received extra time for my massage session. It was very relaxing. If you have built up onboard credit and want to treat yourself, the Lotus Spa has some nice treatments. The nail technician did a lovely shellac on my nails. Sure it is a lot more expensive on the ship than at a nail bar, but it was something nice to do for the start of the cruise and lasted the whole time we were there. We did not book any Princess excursions. In Hobart we decided to jump on a shuttle which was located just on the wharf. We calculated that we actually saved a few hundred going to Richmond, Bonorong and city highlights with the tour that lasted around four hours. At Bonorong we videoed the Tasmanian Devils which we all loved. Richmond was quaint and had yummy pies. We didn't want to risk going all the way to Port Arthur on an independent tour, but if we had more time we would like to go there next time and possibly book this through the cruise line as it guarantees we would be back in time. Our friends enjoyed taking a catamaran to MONA. Cruising Fiordland was beautiful, I had never been before eventhough we are NZers. There was running commentary for most of the day about the area from a local lecturer, which was quite interesting. Dunedin was Christmas Day. The cruise company didn't inform anyone that there is virtually nothing open on Christmas in NZ. We stayed to meet Santa and went swimming on board. A lot of people managed to buy chocolates in town and did their tours, but that was about it. Akaroa required a tender, which was reasonably quick, we had to wait around 15 mins in a lounge until our ticket number came up to board the tender. Another 10 mins on the tender and we were in the township. There are a lot of gift shops and food places within easy walking distance. In Picton my husband and son walked around and decided to play mini golf, but thought there wasn't a lot to see there. I stayed on board for a massage and chilled out. Napier was chilly, which was a bit unusual for summer. We got into town at 8.30 which was too early, as only a handful of cafes were open and no shops were open until around 9am. The complimentary buses were terrific and our bus driver even dropped us to a different stop closer to the cafes that were open in the morning. He gave good commentary about the area, including a story of the haunted backpackers hostel. There was a high police presence on foot due to the number of tourists on the main strip, which seemed good. Napier has terrific Art Deco architecture and all the street signs have distinctive Art Deco styling. There were many vintage cars around to check out also. Shopping was good as the Boxing Day clothes sales were on. Bad weather slowed our progress into Tauranga and unfortunately coming in late caused all tours to be cancelled. There were a few disgruntled passengers who missed Hobbiton because of it. We had the best weather in Tauranga/Mt Maunganui, and it was buzzing with the holiday crowd. Shopping was good there and the main strip in Mt Maunganui is within walking distance. We walked close to the Mt to take our boy to the playground close by. In summary, the Christmas cruise is nice for families. There are probably a lot more children around on this cruise than on others. More so than the New Years cruise on the same ship. Weather is changeable in NZ so don't forget to pack an emergency poncho or something and definitely dress in layers. It gets windy and cold at night on the decks eventhough it is summer! Read Less
Sail Date: December 2017
We took this cruise as part of a group, so the ship & itinerary was not really our choice. Our last cruise was on the Celebrity Reflection, also for Christmas. I found the Diamond Princess (DP) to be a VERY small ship. The shopping ... Read More
We took this cruise as part of a group, so the ship & itinerary was not really our choice. Our last cruise was on the Celebrity Reflection, also for Christmas. I found the Diamond Princess (DP) to be a VERY small ship. The shopping was almost non existent and the atrium area was also VERY small and crowded. The DP seemed to show her age in the design and appointments. We had an inside cabin deck 10. The cabin was small, no surprise there. The TV area was obviously designed to contain the older tube style TV, and was retro fitted with a flat screen. The TV entertainment system NEVER worked correctly for the entire cruise. Would not turn on, quit working while watching a movie, had to un-plug over and over to re set and watch again. Just terrible. The bed was the worst I have had on any cruise, or any hotel for that matter. The mattress seemed to peak in the center and slope towards the edges. I always felt I was sliding out of the bed. The food buffet on Lido/deck 14, was very small. Did not seem large enough to support the number of guests. Was always crowded. Food was just ok. Our dining room was nice and food was good. Wait staff & crew were nice and friendly. The entertainment was the cruise variety. A couple of good singers, guitar player, nothing special. The special guest comic/impressionist was bad. People leaving show by the group. The Norovirus was always a worry on the ship, had 12 cases confirmed by Captain. We had rough waters and missed a docking opportunity. Got into port late and ALL shore excursions were cancelled. Very disappointing. The shopping onboard was disappointing. In the atrium, they had set up a "gold by the inch" sales area. Really, does anybody buy/wear that stuff?? It seemed very low rent to me. Most of the stores sold low end goods (watches, jewelry etc) One store sold nice jewelry. I looked at a $30k mens ring. I don't think they sold many of those. That store seemed so out of place on that ship. SUMMARY: The DP seemed old, tired and small. This ship/cruise seemed designed for those on a very limited budget. The price reflected the ship and it's offerings. If you are looking for a upscale cruise experience... the DP is not for you. First time cruisers or those looking to save money might find it acceptable. The staff really helped to make a plain and boring ship better. I would NOT cruise on the DP again. Possibly another Princess ship, but only after looking at all the other cruise lines first. Read Less
1 Helpful Vote
Sail Date: December 2017
This was a 50th birthday cruise for a friend of ours. Our group consisted of 24 people various ages from 7 to 55. We had 10 young children and some young adults 4 and the rest were adults. The ship was fully booked with about 3300 ... Read More
This was a 50th birthday cruise for a friend of ours. Our group consisted of 24 people various ages from 7 to 55. We had 10 young children and some young adults 4 and the rest were adults. The ship was fully booked with about 3300 passengers, however it is roomy enough that you did not notice how full it was. It has several enrichment activities such as Izumis but we did not partake in it. It is a beautiful area at the rear of the ship. We mainly ate in the various MDRs and the Lido Deck for lunch. Love the Pizzas on board they are great. We had anytime dining and whilst we were a large group they managed to accommodate us in the various Restaurants. The waiters etc were excellent really good and really happy with their service. It certainly added to our enjoyment. Cabin was fine and we managed to store everything for four of us. The cabin attendant was very good and attentive. We visited Melbourne, overnight stay, then Port Arthur and Hobart overnight stay and scenic cruising Wineglass Bay. Great ports and loved the experience. Overall a very good cruise. We missed the enlarged international café though and the Vines Bar which Emerald Princess has, then again you can't have everything. The shows were excellent and the Theatre was always full. During the day there were lots of other activities but we mainly just relaxed at the café or pool or were out and about due to the two overnight stays which meant more time ashore. Read Less
3 Helpful Votes
Sail Date: November 2017
TOO MANY PEOPLE. Beautiful is the word that most readily comes to mind when looking at this ship. It really is beautiful. The décor is stylish, even luxurious, and as yet not in the least worn. But with 3 300 or so passengers, it is ... Read More
TOO MANY PEOPLE. Beautiful is the word that most readily comes to mind when looking at this ship. It really is beautiful. The décor is stylish, even luxurious, and as yet not in the least worn. But with 3 300 or so passengers, it is also too big for our liking. Not that there were lengthy queues: it’s just that we got fed up with LIVING IN A CROWD. Diamond Princess does have what they call The Sanctuary, which is what the name suggests, and is like The Dome on Pacific Dawn (but much smaller) and you have to pay to use it. No doubt, this is to limit the demand but, to my mind, this is an admission of failure – too big a ship = many people craving sanctuary! Of course, there is another viewpoint which might possibly influence a global American company: big ship = economies of scale = tasty profits. Too many people also mean a greater chance of illness unless special precautions are taken. So we were surprised mightily to find that Princess has actually reduced the number of hand-cleanser stations around the ship. They are outside the restaurants and other food serveries, but not in lift bays or at the top of stairs. They do have a hand-washing station at entrances to the buffet (using soap and water, a good idea), and a staff member stands there to encourage people to use the facility, but many people by-pass them. Also, unlike on HAL ships, the Captain never mentions the importance of hand-washing at every opportunity (such as his midday announcements which, surprisingly, are largely given over to tourist information about the next port). These things should not be de-emphasised, as my cabin-mate, who was confined to his cabin for three days with a horrible virus, could tell you. (This was despite our using portable bottles of hand cleaner and antiseptic wipes in the cabin). It seems strange that the line which owns the notorious Sun Princess should be the one giving least emphasis to these matters. I also contracted a virus, this time a flu virus and, a week after disembarkation, am only just beginning to recover. So much for ‘Come back new”. And while the ship may be physically beautiful, many of its passengers were not. Not surprising, of course, that disgusting greed (often combined with obesity) should be on display on a cruise ship. All the same, people are often what you make them, and we met a lot of friendly, interesting people on this ship. FOOD. The food is good in the buffet, where we ate most of the time, though not quite as good as on HAL ships. Seafood is plentiful, and there is none of the Vietnamese basa common on P&O. The prawns are plentiful, but one does tend to get sick of farmed Chinese prawns, which taste of nothing in particular. They outdo themselves with their desserts, which are of Holland America standard and a total contrast to the ghastly muck served on Legend of the Seas and Pacific Aria on recent cruises. We did not sample the specialty restaurants mainly because we can no longer handle large servings of food, though we had every intention of visiting Kai Sushi (the Japanese restaurant), until we found that (contrary to the menu currently online) it now serves nothing but sushi and sashimi. We went to the Pacific Moon dining room four times, but were very disappointed as on only one occasion could the food be described as good. At one session, my ‘rib filet’ had the light colour and texture of veal, and was very well done (not medium rare as requested). On another, there was a quite ghastly pasta dish (pasta mixed with a tiny amount of alleged oxtail ragout). IRRITANTS. Some things about Princess’s product and service are just irritating because user-unfriendly at best. Examples? First, for 22 days, we had no Australian news except the tiny amount available on Sky News (which is mainly gabbing) and the BBC. We knew nothing of the Queensland election or of the same sex marriage plebiscite. Of course, we could always have paid to get such news through the ship’s internet etc., which says a lot about Princess’s attitude and service. Some cruise lines go the extent of providing a daily news sheet for passengers, but the least one could expect is that a couple of the self-serving ads in ‘Princess Patter’ be omitted to make way for significant news. Second, though the ‘movies under the stars’ experience on Princess is just great, (they even provide padding for the deck chairs in the evening), it was irritating that the daily guide in Princess Patter provided only the movie title with not the barest synopsis. Third, supplies of vegemite in the buffet ran out by Singapore. Personally I missed my breakfast fix mightily and, on a ship with 80% Australian passengers, its absence certainly indicates sloppy management, and perhaps, just perhaps, a small touch of cultural arrogance (after all, a craving for vegemite is not an American trait, so surely cannot be taken seriously. And, in any case, peanut butter and jelly sandwiches, which (amazingly) appear on the room service menu, are a reasonable substitute, aren’t they?). Australians are famous for their love of good coffee, and most will not tolerate the kind of appalling muck served on Princess and dignified by them with the holy name ‘coffee’. Another example of cultural blockheadedness. We bought a bottle of Nescafe in Singapore – it was 10 times better than the ship’s coffee. ENTERTAINMENT. We generally made our own entertainment, supplemented by the musical groups on offer, which were generally good. We did not sample the shows in the Princess Theatre. These tend to be earsplittingly loud on cruise ships, and on this cruise the presence of an entertainer (presumably a comedian) called Chuck Curry was enough to ensure that we stayed away. SHORE EXCURSIONS. We do not usually take any of the ship’s excursions, because they are usually over-priced, and we do not have loads of money. We did do one on this cruise – Highlights of Hongkong – and very much regretted it. It took us up the funicular to Mt Victoria (which was OK), then on a five minute sampan ride among the boats in the Aberdeen fishing village (so-called) (which was almost totally uninteresting), then down to the Stanley Markets (which disappointed everyone, mainly because it is quite small) and finally to a jewellery factory (so-called)(which was no more than a jewellery ‘department store’). This excursion began at about 10am and we got back to the ship at 4 pm, and there was no provision for a lunch stop, or any kind of food stop!! Read Less
Diamond Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 3.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.5
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.1

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