12 Helpful Votes
Sail Date: March 2018
Let me start by saying we are Carnival Platinum and have taken MANY cruises and are loyal to this brand. This was NOT a good experience. If this is NOT your first cruise read on... Let's start with the ship itself. The Miracle is a ... Read More
Let me start by saying we are Carnival Platinum and have taken MANY cruises and are loyal to this brand. This was NOT a good experience. If this is NOT your first cruise read on... Let's start with the ship itself. The Miracle is a smaller ship with only one dining room and an awkward layout. Although there are some 2.0 upgrades, many features that we enjoy like Guy's Burger Joint, The Blue Iguana, and the twister slides are not there. Being frequent cruisers, we were hoping that since this was a smaller ship they would make up for that fact by adding some new activities or entertainment on board and this was NOT the case! There was very little to do on sea days and the embarkation from Port of Tampa seemed disorganized. As a matter of fact, this seemed like a practice run compared to the other Carnival cruises we have taken. Cabin: We had an interior which is usually okay for the 3 of us, but to have my 19 year old on an upper bunk was a bit cumbersome to say the least. The room had a really weird musty smell and the carpet and vanity seat was badly stained. The usually amenities like a bathrobe and laundry bags had to be requested. They have also switched to asking if you want your room made up both day and night, whereas this used to happen automatically. Also, for some strange reason things we used were not replaced-water glasses, beach towels, or soap. Our bed was made but my daughter's was not on several occasions Service: Dining room service was bleak. We waited 15 minutes at the Sea Day brunch to even get coffee. The waiter that came over said our waiter was in the galley, but he would try to get us served instead.A simple breakfast took about 45 minutes to arrive. The portions are now minuscule and some of the times our dinner was cold. The wait staff at dinner was always slow and they seemed miffed that my husband had to get up and get his own water that was sitting on a pedestal for at least 15 minutes. Salad bar has been scaled down a lot and buffet was not very tasty. One night I ordered mussels as an appetizer, and of the 6 microscopic mussels that came out, 2 were empty shells! Does anyone even look at the food? A bright spot was the Pizza Pirate, where you could get a fresh pizza made to order. The steakhouse (Nick and Nora's) was excellent, and worth the $35 cover per person, though I wished they would have asked before serving us a few bottles of San Pellegrino which there was obviously a cost for. Around the ship service was not much better, no smiles and hellos like there used to be from staff. I had an early spa appointment on one morning and went I went up the front doors to spa were closed and when someone showed up to open them, it was the acupuncture guy who couldn't find my appointment for a while. Laundry also took a few days to be returned at the beginning of the cruise, and came back with a really weird smell. Entertainment: We went to a few shows and they are sorely lacking in this area. There is no "set" for the productions, there were only about 6 dancers, and there was no other types of entertainment. C'mon Carnival, look at the options on Royal and NCL. There was NO theater or any fun activities except for the tired old "hairy chest" and "Love and Marriage Game". I will admit though, Hasbro the Game Show was fun and they need more things like that. If you cruise frequently, you want something a little more exciting than Bingo and Trivia! Shore Excursions: Booked a few of these ahead of time and would recommend 12 meter sailing in Cozumel and Jolly Roger catamaran in Roatan. Shore excursions are always decent, though a bit pricey. Platinum Perks: We were supposed to have priority seating for dinner, but that never happened and were told we would have to see the maitre'd. He was not very polite and informed us that although we are Platinum and it says we have priority, there were other people who booked the cruise before us so we would have to stick with our late dining. This caused us to miss a few of the activities that we actually wanted to do. Laundry also took a very long time (3 days) to be returned and they never gave us new bags with repeatedly asking, even though that is a perk of being Platinum. The gift this time was a set of headphones which were okay I guess. Conclusion: I called their Customer service line to voice my complaints and was told that my concerns would be "shared internally" (whatever that means) and that it would help with future guest services. Barely a "sorry" and NO offers to make it right. For this reason, this will most likely be our last Carnival cruise. I know this was long but I hope it helps someone! Read Less
2 Helpful Votes
Sail Date: February 2018
I'm going to start by saying that this was not my first cruise so I had something to compare it to. Granted, my husband and I have decided we are not cruise people, but this seemed to be exceptionally bad. We got to the cruise port ... Read More
I'm going to start by saying that this was not my first cruise so I had something to compare it to. Granted, my husband and I have decided we are not cruise people, but this seemed to be exceptionally bad. We got to the cruise port in Tampa where the signage isn't great. We went upstairs before we realized that we were supposed to give our luggage to someone downstairs. No problem, we went back down, did that and then returned to the check in area. The staff was extremely friendly as we went to each stop, first to check our boarding passes and id, then to the x-ray machine and then to get our cruise IDs. The line was long but moved quickly. We didn't leave the port on time, not sure why. It was very warm and sunny. We had to do the safety drill out on the deck and I almost passed out from being in the direct sun and stuffed in like sardines. That wasn't a good start. There was no water in the adult pool when we got on the ship. They didn't fill it until the next day. It would've been nice to take a dip after getting settled. A day or so after they did fill it, it looked murky. I didn't want to swim in it. The cabin itself was pretty small. We paid for a room with a balcony. The room was very outdated. There was only one wine glass and no hand soap in our bathroom. No conditioner in the shower. Had I known that I would've brought some. When we asked for things from our room attendant, Putu, we got them quickly. He was great. Shout out to him! Right away the ship was vibrating. And it never stopped.... I've never had to try to sleep before with my bed vibrating. And the chairs at dinner...and everything. ugh. Way too rocky for my tastes. The food in the dinning room wasn't good. We ate there twice, the first night and then at some point later in the cruise. The first night the corn chowder was good. The calamari was rubbery and tiny!! The cesar salad and the swordfish were very fishy. The roasted chicken was okay but nothing spectacular. The chocolate cake was tasty but not cooked enough. Mine was like soup. Day 2 we went to the gym first and it was pretty warm in there. There were wipes to clean the machines. The machines worked well but it was way too rocky on the seas to do the treadmill or eliptical. Made me feel sick. I went to have breakfast and got an omelet cooked to order. Yum. By 10:30am there was no room at the adult pool. I found one chair available at another pool and hung out there for the day since we were at sea. For dinner that night we paid extra to go to the steak house, Nick and Nora's. It's $35/person but totally worth it. We got a free bottle of wine and the food was amazing. We got an amuse of lobster blt, focaccia bread with butter and spreads, then I had the onion soup and dh had the crab cake. We both had the iceberg wedge salad. He got the rib eye steak with baked potato and broccoli. I had the surf and turf with mashed potato and creamed spinach. For dessert he did the cheesecake and I had a chocolate sampler. Service was great as well. Day 3 we went to Grand Cayman and had to take the tender over to the island. We did the tour of the brewery, rum factory and distillery which was great. Then we went to the beach for an hour. It was gorgeous. I wish that we could have spent much more time. We had to be back on the boat by 2:15. That night we went to 2 comedy shows. Both were funny but Spike Davis was better. Day 4 we went to Roatan. We walked laps around the ship for exercise, then had breakfast and then did the beach excursion. We paid for 2 tickets by mistake when you only need one ticket for 2 people. But, Carnival was good about refunding us for that. The beach was nice but fairly crowded. It was very windy leaving port and the boat was quite bumpy. Day 5 we were supposed to go to Belize. This is another tender port with about a 30 minute ride. The seas were too rough so we had to skip this port. What a bummer as we were not expecting (or looking forward to) another day at sea. We booked spa treatments instead and spent some time at the pool. The staff scheduled more activities for people to take part in but as usual they were pretty lame for us. We're in our 30s and most of the activities seemed to be geared towards an older crowd. Dinner was pizza and salad. The guy making the pizzas was great. He was very quick and the pizza was tasty. One recommendation would be to have more toppings for the pizza station. My husband cut up some pineapple and ham for his one day. The guy was happy to accommodate. How about some buffalo chicken? We never saw that either. The soft serve station was great. I'd suggest adding some whipped cream and hot fudge there. Day 6 we went to Cozumel. We did an excursion to passion island. The weather was warm but overcast. We hung out on the beach, had some drinks and food which were included. The taco lunch was really good. The weird thing was they never had tacos on the ship. In Mexico...seriously??? Or any ethnic type food really. I think it'd be better if they had some of the local cuisine on the ship. The last day we were back at sea just hanging by the pool. Overall, we wished we had stayed on solid ground. The seas were rough, the boat vibrated, the food was average at best, the activities were more for old people and there was way too much time at sea. Never again. The only positive really was the excursions and the staff at Carnival. I have to say everyone was extremely friendly and helpful. I wish we had longer at each of the ports. It didn't seem to be enough time. My husband never wanted to get back on the ship. Read Less
Sail Date: December 2017
just back today from 7 day Mexico Riviera trip over Christmas. Service= Outstanding Room= Very Nice Spa/Exercise Room= Outstanding Food= Cruise avg. except for Steak House which is $70 extra and WORTH IT The deal breaker ... Read More
just back today from 7 day Mexico Riviera trip over Christmas. Service= Outstanding Room= Very Nice Spa/Exercise Room= Outstanding Food= Cruise avg. except for Steak House which is $70 extra and WORTH IT The deal breaker was the 24x7 constant VIBRATION in our room like the spin cycle on a washing machine... it was everywhere from midship to aft... i heard multiple people commenting about this during the trip... for our room on Deck 8 odd numbered room midship with balcony it was extremely bad... when i asked about it at the Service Desk, was told it was common due to the wind... i smiled and realized i was not going to get a straight answer... i said it sounded like something due to the rudder or propeller shafts as it was clearly a drone vibration in sink with the engines and propellors... the waiter in the steak house confirmed it as it was very noticeable the nite we ate there... He said that he put down a desert bowl on top of a plate the previous nite and the rattle from the vibration could be heard thruout the restaurant so i know this is a confirmed issue.... i did not notice the vibration or noise on lower levels in the Front of the ship so maybe its just mid to Aft only... dont know but it needs to get fixed... wont be back on this ship again. sleeping was incredibly difficult and i had to take sleeping pills to survive the night. all in all as i said, if they fix this the ship , crew, food, experience is well worth it... i have never experienced this on other cruise ships... we are booking our cruise for next Christmas and will look elsewhere. hope they fix this. Read Less
7 Helpful Votes
Sail Date: December 2017
The cruise itself was decent. Lots of pros and cons, some of which are listed below. The reason for the 2-stars is the poor post-cruise experience. I pre-purchased the "premium" 6-day internet package for $89 since it promised ... Read More
The cruise itself was decent. Lots of pros and cons, some of which are listed below. The reason for the 2-stars is the poor post-cruise experience. I pre-purchased the "premium" 6-day internet package for $89 since it promised the fastest internet speed. When I got on the Miracle on the 1st day, the internet was pretty much unusable. I screen-shot an internet speed test as proof in anticipation that I'll be refunded. I intermittently checked back online over the next few days. While some webpages loaded, it would take minutes to do so. On a couple occasions, the internet was fast enough. But most of the time, it was spotty and frustrating. And so rather than try my luck with it, I decided to shut down my laptop and enjoy the cruise. I emailed customer service as soon as I got back on land. The response they gave was surprisingly thoughtless. They questioned why I didn't report it to guest services. And in the same paragraph also explained how the internet can be unstable due to "itinerary and possible disruption from weather patterns and various obstructions." So what is it? Either Carnival is accusing me of lying. Or the internet can be unstable. Either way, they declined the refund request. On an otherwise enjoyable vacation, my final touch point with Carnival was a sour one. After spending thousands of dollars on this vacation, they are letting a negligible $89 unusable purchase leave a bad taste in my mouth. I will not be back as a Carnival customer Pros (on-board only) - the comedy shows and entertainment were fun, and the wait staff at the restaurants were also good entertainers (a one-song dance by the waiters at dinner) - Lunch and dinner on the 2nd floor were pretty good. Portions were small, but you could order more than 1 entree or appetizer per person - Housekeeping staff were very cordial and we appreciated the extra touches like towel animals - Decent gym Cons - food in Lido was something to be desired. It wasn't bad, but started becoming cringe-worthy by the 6th day - super-crowded lines all the time. At restaurants, at debarkation, entry/exit at ports, etc - pools were quite small and frigid cold - Terrible post-cruise experience as explained above. Not good to have the last touch point with the customer be such a poor one. Otherwise this review would have been 4 stars And because I'm not a fan of Carnival now, let me also give this piece of advice. Don't buy excursions through them. In Cabo, there are more than enough vendors and water taxis to do whatever you want. And they're negotiable. In Puerto Vallerta, you can look ahead of time at their excursions and then just contact the vendor directly. They will be more than happy to give you a discount if you book direct with them. Read Less
1 Helpful Vote
Sail Date: November 2017
the port for embarkation was not organized, no one seemed to know what to do and did not get the priority people on board in a timely manner like being herded the disembarkation to Cabo was total chaos kept calling more people down ... Read More
the port for embarkation was not organized, no one seemed to know what to do and did not get the priority people on board in a timely manner like being herded the disembarkation to Cabo was total chaos kept calling more people down befor even had 1st group off the ship not enough tenders no one seemed to know what they were doing nor did they know how to accomplish the goal of getting folks off the ship in an orderly fashion the massages were great - very relaxing and very helpful for detoxing and for exfoliating and for stress reduction - did not appreciate always tying to sell the products at a very inflated price Loved the sauna room and the steam room appreciated the lemon and the orange flavored water in the relaxation room the cabin was quit good, always kept neat & clean able to rest in the room load speaker was not piped into room except for wen having safety drill. Read Less
3 Helpful Votes
Sail Date: November 2017
Nine years ago was my very first cruise was on the Miracle when it sailed out of Ft. Lauderdale. I actually preferred the Miracle ship compared to the Dream that I was on last. However, after being on it twice and it rolling back and ... Read More
Nine years ago was my very first cruise was on the Miracle when it sailed out of Ft. Lauderdale. I actually preferred the Miracle ship compared to the Dream that I was on last. However, after being on it twice and it rolling back and forth I have to say the larger Dream was much more stable in the water. Things have changed for Carnival cruises. If you are a 20 something looking to party and know the latest club music then this is the place for you. The theater show consisted of some dancers lip singing and some other no worth your time shows. 9 years ago, the Broad Way acts in the theater were first class! I honestly believe they set the time for dinners to dissuade people from going to the Theater. We had the late seating 8:15. Shows started at 7:30 and 9:30. Previously they always timed the shows so you could attend one show in the theater each evening. Now if you are into Comedy acts they are bringing in some big hitters. However, they are only two 30-minute shows. The formal dining room food has gone downhill. Who ever heard of Au Jus being brown gravy? The staff was professional as usual. Nevertheless, the food quality including in the steak house has gone down from 5 stars to about 3 stars if that. We usually go in a group of 40 to early 50 year olds whom like to have a decent time. When you say you are having 80's Night and only thirty minutes of 80's music is played in the dance club then we have a problem. Previous cruise on the Dream was kind of the same. They advertised 80's Night but it was only 80's Motown music. DJ refused to play anything else. Summary, If you like the newest and greatest that’s being played in the dance clubs then you will love Carnival. Overall – From my first Carnival Cruise (9 years ago) to last weeks. I am disappointed. Time to try another cruise line. Read Less
4 Helpful Votes
Sail Date: October 2017
This was our 4th cruise on Carnival. There was 4 of us in our cabin. We have always enjoyed Carnival in the past and decided to upgrade to a balcony. We were extremely disappointed in the crew and hospitality this trip. Our trip was a ... Read More
This was our 4th cruise on Carnival. There was 4 of us in our cabin. We have always enjoyed Carnival in the past and decided to upgrade to a balcony. We were extremely disappointed in the crew and hospitality this trip. Our trip was a total of 6 days and not once did we meet our room steward. We found belongs and paper work from the previous cruisers in our cabin. The bed arrangement was wrong, but was an easy fix. When I told one of the staff that our bed arrangement was incorrect, they told me to call the room steward which his card was on the wall in my room. What was upsetting is in 6 days we never saw the room steward one time! We saw housekeeping but no room steward. There would be dirty dishes in the hallway for hours from guests getting room service and placing the used dishes outside their rooms (which is normal, but not for hours). On the 5th day we had to do laundry, came back to them in the middle of them working on our room, I told them I needed the room for 10 minutes to put my laundry away and hang up some of our clothes that didnt dry all the way. When I was finished I told the workers out in the hallway....they replied to me that they would pass on the message but that was not their room. Needless to say our room never was finished. On Halloween night we joined our 17 year old son on the lido deck for the party. I was very offended when the fun squad told the crowd that he was giving away beads but if you have your hands out BEGGING for beads that you will not get anything. He wanted to see them dancing. The guests on the cruise ship spend alot of money and "BEGGING" is a horrible word to use. We always pay our gratuitys pretrip, we went down the next day to guest services and asked for half to be refunded back. It takes some of us alot of courage just to participate in the smallest ways, and the fun squad has no right to tell the guest on board that they are "BEGGING". Several of the events that happened on the ship were 15-20 minutes late causing you to miss some other events that you may have been interested in. The magician show which my son wanted to watch was 25 minutes late and we had to leave early to get ready for dinner. The part of the show we did see was just the same card tricks that the magician did at the fine dining. The icing on the cake was when we went to get off the ship, they stopped me and said I had a balance on my account (I paid made sure my account was free and clear the night before). They tried to charge us for 3 towels that we had used at the pool and brought back to our room and left in the room for the housekeeping staff. It took them another 45 minutes to take the charge off my account because I refused to pay $66 for towels that we used at the pools. Conclusion is that we used to love Carnival and could never imagine ourselves on another cruiseline, however we most likely will try Princess or Norwegian our next cruise. Read Less
2 Helpful Votes
Sail Date: October 2017
Apparently Carnival has a new policy that they only service the cabin once now and our Steward(ess) never even shows her face anywhere till mid afternoon. So - you barely get your cabin cleaned when it is time to go to bed. The room ... Read More
Apparently Carnival has a new policy that they only service the cabin once now and our Steward(ess) never even shows her face anywhere till mid afternoon. So - you barely get your cabin cleaned when it is time to go to bed. The room is constantly cold during the day, and then, when you would like it cold, it gets hot at night. I believe the thermostat in the room is only to make you feel like you are in control when I think it is useless. There is a pool party, on Deck 9, from 10:30pm to 12:00am each night at sea. We made the mistake of getting our cabin on Deck 8 so we might as well be at the party. A complaint toned it done a tiny bit bit really....do they think EVERYONE is a teenager? I see lots of older people, like us, on the ship. Our last cruise on Carnival was wonderful - best cabin steward we have ever had. This trip is so bad that we will reconsider ever traveling on Carnival again. Read Less
29 Helpful Votes
Sail Date: June 2017
This is our 16 cruise, we have cruised with Carnival multiple times, but, this was the most disappointing cruise ever. It was not the employees, but they lack of service provided. First the ship is so outdated and not very family ... Read More
This is our 16 cruise, we have cruised with Carnival multiple times, but, this was the most disappointing cruise ever. It was not the employees, but they lack of service provided. First the ship is so outdated and not very family friendly with its decor. The food was plentiful but strangely common. Almost the same menu a couple nights in the dining room. Our servers (although the same ones each night) acted like they had not ever seen us before. Usually, they would remember our likes, (ie: we have a soda card and request it every meal) yet...they never did. They acted rushed, not very professional and many times the dirty dishes set on the table throughout the meal. NEVER, have we had to beg to get our soda. In 7 days we were never approached to refill our soda, but offered alcohol all the time. There were 40 of us, and I will never go on this ship again. I hope for their sake the Vista saves them. This ship had over 600 children. i LOVE KIDS, but parents who allow their kids to run wild are irresponsible. At 1:00 AM the last night of the cruise, our hallways was full of kids playing hide and seek among the luggage in the hallway. They were running, laughing and yelling, like kids do but 1:00 in the morning is nuts. Of course, we also had the party people enjoying their cruise, walking back to the their laughing and yelling all hours of the night. I know how terrible this sounds, I am not an old grumpy person but I have never experienced this lack of consideration for others. Is it a generation thing? Of course, having a handicap room meant having a "door bell" which was pushed by adults and kids throughout our stay. No matter what time of day or night. This is not Carnivals fault, but just could not believe the craziness of people. On a personal note, I am handicapped and in a wheelchair. I honestly am not picky or a complainer but I was unable to join family on 2 of the 3 stops due to lack of provision for wheelchairs. I understand that it is an inconvenience but I, paid the same price as everyone else, yet I was stuck on the ship. I would think in this day and age Carnival could provide "island transportation" for the handicapped. I would expect to have to purchase this service, and commit to it but at least I would be able to be apart of the experience. If I could have gotten to the islands I would have entertained myself understanding and accepting that it is not Carnivals responsibility to make the island/excursions handicap accessible but at least let a client try to make it into the city. If you are a first time cruiser you would have probably enjoyed this cruise, however, I was a bit disappointed in its service. Yes, I could have complained about my issues but why bother, they can't make people behave! This ship desperately needs an upgrade! Read Less
8 Helpful Votes
Sail Date: March 2017
I have to say Carnival Miracle was a good experience, however, there were so many things that my husband and I did not expect, we are not sure if we would book a cruise again. The day of travel leaving from Long Beach California my ... Read More
I have to say Carnival Miracle was a good experience, however, there were so many things that my husband and I did not expect, we are not sure if we would book a cruise again. The day of travel leaving from Long Beach California my husband and I had traveled a long way, and so wanted to have a little snooze. As soon as we laid down we heard a plethora of running foots steps obviously from a young child, jumping off what we thought was the bed onto the floor, and the metal on metal sound of the deck chairs being pushed around. The noise was non stop making us think the kid must have been on a sugar high or something. We waited for 15 to 20 minutes for the kid to run out of energy, but he or she did not. Finally I called our room steward. He said he would take care of it, but a half hour later the kid was still going spastic. Finally I called guest services and with in five minutes there was no more noise. We did hear the kid thumping every once in a while through out the cruise, but no where near as much. The art work on the ship was exquisite. Our steward greeted us by using our first name everyday and cleaned our room for us making our bed up with clean sheets every day, and left a folded towel display that was different every day which was a real treat to look forward to. I am claustrophobic and hate elevators, but the ships elevators were so roomy and worked without any glitches I felt just fine using them. The multiple food items looked fantastic, but sadly were not very good. The fruit was flavorless, the drinks in the dispensers tasted watered down so much it was like tasting lightly flavored water. The coffee was so strong we had to add hot water to it. The chocolate milk had good flavor but was grey in color when poured into a drinking cup. The pork roasts were full of fat and were so tough they were hard to chew. One time we decided to have some sub sandwiches made for us. The gentlemen making them did not understand English very well and made both our sandwiches the same. They ran out of mayo while making our sandwiches and when another man came back out of the kitchen with a fresh bottle, they just poured the fresh mayo into the same stainless steel container. Clearly there was little understanding of what safe handling of food was. I realized that we were not the only ones dissatisfied with the food. So much food was wasted everyday, enough to feed double the amount of people on board, if not more. The food in the restaurants were not much better, and what was good was served in very small portions. We had the unfortunate opportunity to have had the same waiter twice. He was absolutely horrible, could barely speak English, and brought our main course with out clearing our appetizer plates first. I ordered a hot drink that came after my dinner was served, and it was cold. And this waiter received a share of the 15% gratuity I feel we were forced to pay. There were two waiters, however, who did give us fantastic service and gave us a free dessert which normally had to be purchased because we celebrating our honeymoon. The photography company on board, Pixels, captured wonderful pictures of us with the best quality of photos I have ever seen. The one real down side was the smoking, especially in the casino. I believe smokers went to the casino instead of going outside because it was a bit breezy during that sailing and much warmer inside. We avoided going anywhere near it, but the smoke eventually filled the entire ship. The onstage entertainment was disappointing. The singers were clearly lip sinking and the very first act was actually a work out session? The comedians were ok, but it seemed they were having a competition with each other to see who could swear the most. Our fist excursion was snorkeling in cabo san lucas. It was amazing. Hannah and Jose showed us around the sea of Cortez then Hannah told us that Hump Backed Whales were still hanging around and found two of them for us. The whales swam so close to our boat on their own. We were all amazed. Then the first site we went to snorkel we found thousands of fish that were so many different colors. They came very close to us but never touched us. The second site of the coral reef was not so great though. But I would do it again because everything else was so great. The second excursion "Land and sea" in Mazatlan was a complete waste of time and money. We did arrive late in Mazatlan due to fog, but our tour guide was only out for money. We were supposed to have time for shopping but we did not. We were supposed to look at a sea market, instead the tour guide jumped out of the bus, grabbed a giant prawn, showed it to us, jumped back out to return the shell fish and proceeded to wipe his hands on his clothes. The restaurant we were scheduled to go for lunch at was completely unprepared for our arrival and it took an hour for us to get our food. The cliff diving was a joke. We arrived to find a 12 year old boy who was most likely skipping school to dive off of a tall pillar on the beach into the ocean. I would not recommend this excursion to anyone. Plus we thought we had to wait until we arrived home to call carnival to complain and were told we should have went to the excursion desk on board the ship immediately after to make a complaint. Also, we were told we would not be receiving any refunds. We did not schedule an excursion in Puerto Vallarta. Instead we caught a city bus to the city center. We purchased many items and had a very good time. We had lunch at a small cafe that made the best guacamole we have ever tasted. When we grew tired, we saw a city bus that was heading to Wal Mart. Wal mart was right across the highway from the ship yard, and so for 20 pesos about 15 cents we returned back to the ship. The locals were fantastic, and one very nice Mexican man let us know which bus stop to get off at. We of coarse shopped at Wal Mart too and bought some very nice short sleeved dress shirts for about $3.00 each. The final two days at sea were very windy. I became extremely sea sick and did not have much of an appetite. Good thing i guess as most of the food was terrible anyway. I do feel though that we were pampered. The staff was mostly wonderful. I feel though that for what we got out of it, it was not worth the amount we paid. Read Less
2 Helpful Votes
Sail Date: March 2017
This was a spring break cruise. So, if all you care about is a cheap accommodation, "all you can eat" processed food with 24/7 availability, sugary umbrella drinks, public and private areas where you can tell the space is a ... Read More
This was a spring break cruise. So, if all you care about is a cheap accommodation, "all you can eat" processed food with 24/7 availability, sugary umbrella drinks, public and private areas where you can tell the space is a petrie dish of germs, public bathrooms where out of control guests get "sick" on a nightly bases and a ship that is badly in need of a refresh-then this boat and cruise company is for you! The decor of the boat feels like a bad Tim Burton nightmare with garish colors and gold accents all over the boat. The main dining room, Bacchus is an over the top grape themed space with waiters that are more focused on moving the masses through their daily food gorge than providing customer focused service with quality meals. The Gym is made up of out of date equipment, most of which do not work. And if you think the wifi will keep you connect to work while on the cruise, forget it. Even if you purchase the most expensive package, it only works in certain parts and not at all if your room is on the ends of the ship. And if you go to Customer Service to address the issue, their response "yep, we know it does not work everywhere and too bad". If I had to do it all over again, I would not have gone on this cruise. Everyone in our group of 20 people had stomach issues with the food at some point in the cruise. Mexico seemed clean by comparison! Read Less
1 Helpful Vote
Sail Date: January 2017
A friend asked my to go with her and 2 other ladies. I'd been on 6 other Carnival cruises prior to this one and have been on other cruise lines after those 6. I was really disappointed. One of the things that really bothered me ... Read More
A friend asked my to go with her and 2 other ladies. I'd been on 6 other Carnival cruises prior to this one and have been on other cruise lines after those 6. I was really disappointed. One of the things that really bothered me was that hand sanitizing was not mandatory for dining areas. On other lines, it is. The enteretainment was compareable to a high school production. There weren't even any set design just a handful of metal props they moved around. The cruise director wasn't very engaging. The crew had just returned from a 15 day Hawaiian cruise and were either too tired or just not interested in providing great service. 2 tenders for over 2000 guests. We were at least one hour late leaving port because of it. Stood in like for over half an hour to get on the tender and there were a sea of people behind us. I don't even want to elaborate on any details because it just makes me too depressed. Read Less
5 Helpful Votes
Sail Date: January 2017
Booked this cruise well in advance and couldn't wait to go. Getting on the ship wasn't too bad but the Long Beach port has much to be desired. Other ports like Orlando were much easier to deal with and you weren't left ... Read More
Booked this cruise well in advance and couldn't wait to go. Getting on the ship wasn't too bad but the Long Beach port has much to be desired. Other ports like Orlando were much easier to deal with and you weren't left standing outside waiting to get on. The ship itself was decorated nicely and felt comfortable but you could tell it was getting outdated. Lot of squeaks and rattles with elevators breaking down, etc. No Guy's Hamburgers was a real let down which may have helped save the cruise because most of the food was horrible. The buffet always had the same thing and it was dried out or over cooked. The dining room was better but not much. Most dinners went uneaten for lack of finding something palatable. The dining crew was great though and helped make the experience better. All in all the food on this ship just wasn't up to standard. The room was standard cabin fair and for the most part clean. The room steward did a great job keeping up with our needs. We had an extended balcony and it was gross. The glass was covered in some grease so it was pretty much useless as far and sitting down and enjoying the view. Everything else on the ship was pretty standard for Carnival but this cruise really lacked any quality entertainment. That part has really gone downhill. The seas were very rough on both legs on the trip and we missed 2 of our ports due to high winds. This really takes a lot out of your trip when you don't get to visit almost half of your planned ports. I will probably have to take a break from Carnival for awhile as this particular cruise seemed like a rip off for what we paid. Beware... Read Less
5 Helpful Votes
Sail Date: January 2017
My husband and I are regular cruisers. The majority of our cruises have been with Carnival with no really bad experiences until now. I have to say that it will probably be awhile before we take another. We chose this one because we ... Read More
My husband and I are regular cruisers. The majority of our cruises have been with Carnival with no really bad experiences until now. I have to say that it will probably be awhile before we take another. We chose this one because we liked the idea of being on a long cruise. We have priority boarding as we are Platinum. The port at Long Beach leaves a lot to be desired. You are left to stand in line outside in the elements. Priority moves very slowly, much more so than any other port we have encountered. Our cabin was ok. As this is a pretty old ship, the cabin furniture is worn. Carpets are in need of changing. We found mold in the bathroom that was not attended to during the cruise. The glass on our aft balcony was filthy and no attempt was made to clean it. It was not good when you wanted to sit out and look through dirty glass. People were smoking on the balconies, so the smell was almost always present. The water in the toilets was yellow to brown. We complained about it and it cleared up some but never entirely. The sink did not drain. Our cabin stewards did the best that they could under the circumstances. We had any time dining and ate most of our meals in the dining room. We found food on the buffet to be really bad. The fruit and salad was about all I could eat there. Usually the food in the dining room is much better. It was hit and miss here also. Even the food in the Nick and Nora's Steakhouse was not up to it's usual standards. We missed the Guy's Burgers. Even though we had anytime dining, we asked for the same team every night. We loved I Gusti and Murat. They were the best we have ever had on any cruise. The Alchemy Bar was a lifesaver for us. We do not drink alcohol and prefer all natural ingredients. The girls that run this bar, Vera, Nevena and Kateryna do an amazing job making fresh non-alcoholic drinks for whatever ails you. This was a favorite place for us to hang out and play cards and drink our drinks. They had a fabulous two party ensemble that played there every day. The music was soothing and lovely. We liked the Comedy Club and the Love and Marriage show. We don't do bingo. I do play some in the casino but the smoke here was so bad that I stayed away a lot. We found the smell of smoke on this ship to be almost unbearable in places. The atrium was exceptionally bad. It was like they pumped the smoke from the casino into the atrium. All the sea days, eight of them, were rough seas. We actually missed two ports due to high winds. This was a big disappointment to us, especially considering the cost of this cruise. One other thing, the number of people that were sick on this cruise. We noticed it our first day. Lots of coughing and sneezing. As the days went on, it became worse with more and more people coughing, sneezing and not trying to keep it from the other passengers. On our third day from the end, my husband got sick and had to go see the ships doctor. He had come down with acute bronchitis. One day out, I got the same. We both were very sick, On going to the doctor our first day home, I was diagnosed with the flu as well. So all of this contracted on the ship. Not good. Read Less
2 Helpful Votes
Sail Date: November 2016
Service was GREAT! Pre-paid the gratuity thinking I didn't have to worry about tipping. Well that is totally wrong! The employees don't receive it! You still need to tip for all your services. Well I should say you don't ... Read More
Service was GREAT! Pre-paid the gratuity thinking I didn't have to worry about tipping. Well that is totally wrong! The employees don't receive it! You still need to tip for all your services. Well I should say you don't have to, but the employees are so good to you, you feel you need to. My room/bathroom was disgusting! They only run in and to change the sheets and towels! They do not do any type of deep cleaning! My shower walls were covered in black mold spots! I dreaded each and every day knowing I had to take a shower in that filthy bathroom, I mean I literally counted down each day until I was off that ship!!! I'm not blaming the employees. They only have so much time to get the job done or maybe wasn't trained well! I was hoping to have a good experience and was disappointed :(! Entertainment was not enough! As being our first cruise we didn't know much and the questions we had we received different/conflicting answers!!!!! Room service is free, but does not include soda, even if you purchase the endless bubbles! Because they serve it to you in a can.......are you kidding me!!!!!! Read Less
1 Helpful Vote
Sail Date: November 2016
Chose to go on this cruise to share witt a very close friend, that we have enjoyed traveling with over several continents. The departing harbor was ideal,, as we both live in Los Angeles and avoided the hassle of airports.. Embarkation ... Read More
Chose to go on this cruise to share witt a very close friend, that we have enjoyed traveling with over several continents. The departing harbor was ideal,, as we both live in Los Angeles and avoided the hassle of airports.. Embarkation and disembarkation for us went smoothly . Have traveled on many cruise lines before I found that the activities for 15 days were linited. They should have had a daily movie. The staff was friendly and had no complaints about the room service or dining room service.The comedy club was enjoyable and so was the entertainment. The adult comedy was very X-Rated!!. The weather was not the greatest lots of overcast and rainy days. The tender service in Kona was awful, depending on what number you got you could wait 4 hours to be taken to shore. Since it was raining we decided to stay onboard and went to guest services and complained that the activities for the onboard passengers was very limited and requested movies. They complied. Several passengers complained that it took about 5 hours to get back on tender to ship. The aircondtioning was very cold and most of the passengers were coughing. My friends got very ill on the passage back to Los Angeles, and several people we met including myself got the cruise cold. It was the worst cold I ever had. There was no notification on ship, asking people with colds to stay in their cabins or wear a face mask. Everywhere you turned someone was hacking away!. I am on the road to recovery thank God. Bring face masks or ship should have some for passengers. I have taken this trip before on a different cruise line and would never do it again with Carnival. Read Less
4 Helpful Votes
Sail Date: November 2016
I have 17 cruises under my belt, three of them with Carnival. I haven't sailed Carnival since 1996 on the Jubilee. The 1996 cruise was a comparison to the Tropical that I did in 1987, the loss of quality was noticeable but not ... Read More
I have 17 cruises under my belt, three of them with Carnival. I haven't sailed Carnival since 1996 on the Jubilee. The 1996 cruise was a comparison to the Tropical that I did in 1987, the loss of quality was noticeable but not extreme. The recent cruise with Carnival again was a comparison, and unfortunately I should have listen to my thoughts of concern but took another chance with Miracle. I now consider Carnival to be a sub-par cruise line. The dining room food was fair, Haratios buffet difficult to find anything worth praising. I don't like Carnival's liberal allowance for smokers, totally made our cruise very difficult to enjoy. Excursions over priced, better to book off the ship prior to sailing. Miracle is an older ship and is showing it. Leaks throughout the ship. Bed was very uncomfortable, mattress worn. The constant hassle of photographers to take our pictures was very annoying. Wanted to walk the Promenade deck as I have in the past but maintenance frequently had it blocked off for repairs and renovation. Again, older ships needs more attention. On the brighter side I can give kudos to the Miracle's hotel and restaurant staff. I wanted to be fair so I questioned other passengers on how they felt about Carnival and found many with the same issues. $19 a day to park at the nearby garage is nothing but gouging. Faster to the Fun program was worth it, but heard they have increased the price on that also. Read Less
Sail Date: November 2016
1. Embarkation was easy, we were some of the first guests to arrive. 2. Once on board and able to enter cabin we found dust, our traveling friends found stained linens on their bed and a shower that had not been cleaned. It took several ... Read More
1. Embarkation was easy, we were some of the first guests to arrive. 2. Once on board and able to enter cabin we found dust, our traveling friends found stained linens on their bed and a shower that had not been cleaned. It took several calls to have them correct the problems. Our cabin remained dusty the entire cruise, where could dust be collected at sea? I suspect either dirty vacuum machines, or a dirty a/c system. 3. There was black mold in our shower, they came and removed the silicone which it was growing in, and replaced it. 4. Through some investigation, I found the cabin steward had been assigned 30 cabins, and increase from the previous 25, and had his assistants reduced from 3 to 2. Apparently this is fleet wide and not a ship only issue. 5. The coffee was THE WORST I have drank. The only way to make it drinkable was to dilute it with a 1/3 cup of hot water and add cream. I mentioned this several time to the management staff, they said it was "calibrated" that way. I suggested the re calibrate them and add less coffee and more water. 6. The dining room we only visited twice. 1st time was poor service, 2nd time was cold and not prepared to our directions. We never went back. Investigation seemed to find the staff there had also been reduced, making excellent service unrealistic. The maitre d' actually called the room, and that of our friends, at which time we relayed our concerns. Our meals were consumed on the Lido deck, and we had no complaints with them at all. 7. The $16.00 a day Internet service was terrible! I had some time sensitive material I need to attend to, and it never happened. (One morning at 330 am I was able to almost complete it, but that failed also). There was perky your college student onboard who had test results she need to submit to her university, she was pretty much in tears over it. It was mentioned by the guest services desk it was because we were so far at sea, not buying that one, because it didn't work in port either. 8. NEVER book cabin 5229, the view is not "obstructed" it pretty well is non existent. We were looking at the top of lifeboat 15, and there was a wall 10 feet away .... 9. The evening shows left a lot to be desired, not up to our previous Carnival cruising experiences, (we are Platinum with them). The sound was to loud, the performers were not top quality, seemed more like a school internship. 10. Our last previous cruise with Carnival was in October 2011 when we took the last cruise of the season to Alaska on the Spirit. The only complains we had there was the food quality, in the dining room, was already on the decline. Since 2011 we have sailed Celebrity and NCL ..... both were much more enjoyable. 11. Smoking .. ah yes that evil thing, something some of we dinosaurs still do. Restricted to the forward pool area, outside deck 3 and the casino bar. Not bad, however .... even we vile, ugly smokers might also enjoy a smoke in a quite area .... perhaps a small nook on the Serenity deck, after all the smoke would be sucked away over the rear of the ship. And yes, I know we smokers are a dying breed, (pun intended) but we still might enjoy a few pleasures. 12, We will soon be booking another Carnival cruise, if it provides such a disappointing experience, proving it was not ship specific, we are finished with Carnival forever. 13. We cancelled all gratuity's billed to our account, except the one that was passed to the Lido deck folks. We did, tip individuals we found to have served us well. Including the cabin steward who, in my opinion, was lax in his performance also. Read Less
7 Helpful Votes
Sail Date: November 2016
After 50+ years of avoiding cruise ship travel (like the plague), I finally broke down and gave it a shot... sadly, over the 2016 Thanksgiving 7-day cruise aboard the mid-class Carnival Miracle. As a seasoned world traveler with many, many ... Read More
After 50+ years of avoiding cruise ship travel (like the plague), I finally broke down and gave it a shot... sadly, over the 2016 Thanksgiving 7-day cruise aboard the mid-class Carnival Miracle. As a seasoned world traveler with many, many weeks of destination vacationing and adventurng under my belt, I admit to being less than excited from the very beginning. However, as the consumer paying all the bills, I'm the one who needs to be wowed and impressed... not the other way around. Bottom line, this Carnival vacation was mostly a "bust the blue card cherry" experience for me (more on that later). High points include time spent with the Spirit Dawgs (special thanks to everyone!) and brief shore visits to Cabo and Porto Vallarta. Low points include a horrible embarkation experience and a virtual absence of serenity (including the so called "Serenity Deck") throughout the ship. The 'Fun Ship Carnival' marketing theme is patently overused and quickly becomes irritating. Specifically, as a special guest of a coveted Platinum Cruise member, I should have receiving some VIP treatment during embarkation. Instead, Mary (a mostly grumpy, unfriendly Carnival check-in agent) began my 'Blue Card' initiation with a shockingly rude directive to "get happy" after asking the simplest of questions. Mary completely obliterated a golden opportunity to make my first 30 minutes of Carnival cruising painless and pleasant. Needless to say, her absolutely unnecessary and extremely poor customer service stained my first impression of Carnival and instilled a lasting, negative bias for my entire cruise. Thankfully, three Diamond members (only 10 total on this cruise) were part of my travel group. Along with several Platinum members, they collectively began a more civil and 'fun' Blue Card initiation process, which started with buying my first overpriced drink of the day. This gentle chiding helped get me through the dull (mandatory) muster drill. As a former college 'frat boy', I quickly recalled my chugging skills (no drinks allowed into embarkation briefing) and endured 30 minutes of attentively listening to 5 minutes of meaningful sea survival instruction. It's a good thing I didn't hide out in my stateroom as that's also frowned upon. :) With the unpleasant formalities of embarkation firmly burned into my first impression memories, a thickly foreign accented cruise director then officially instructed us to start "having fun". I recall looking around and asking one of my Platinum cruise mates "is there a place we have to report for that now too?" I had a sinking feeling that "having fun" would somehow be worked into everything Carnival expected of me for the rest of the cruise. Frequent Carnival cruisers know from experience that holidays aboard ship are littered with families and children. However, as a single, never married 50 year old bachelor with zero cruise experience, my week aboard the Miracle was clearly destined for chaos. After days of searching for a peaceful spot to relax and unwind (other than my stateroom), I can honestly say that the ship's library offers the only hope of finding 'serenity' aboard a Carnival holiday cruise. My experience with the so called 'Serenity Deck' was to discover adult passengers vigorously partying at all times of the day often in the 'Serenity Pool'. With plenty of appropriate partying locations throughout the ship (Lido Deck, Press Box, Frog Pub, Disco, etc.) I sternly criticize Carnival management for not preserving this one area of the ship as a quiet, peaceful respite from the throngs of families and holiday party goers. Some other random thoughts: 1) Casino: Avoid gaming with Carnival. Machines and tables pay poorly. For starters, you won't find a single or double deck blackjack dealer anywhere. Carnival ONLY uses automatic shufflers. If you play less than $10 hands, expect house-favoring 6-5 odds on blackjack. The (solo) craps table is staffed with unfriendly crew who delight in commenting how much the house is loosing when you roll your point. Clearly, management emphasizes house profits over client entertainment. After 30 minutes and $50 in winnings, I was made to feel as if I had personally robbed the casino blind. Ugg... 2) Food: With the clear exception of the fabulous (independently operated) Steakhouse Restaurant, most of Carnival's food offerings are average at best. After years of hearing how wonderful food was aboard cruise ships, I was left mostly wanting. The Bacchus Dining Room is hit or miss depending on time of day. Breakfast was generally passable with typical omelette and pancake offerings. Dinner, on the other hand, ranged from awful (prime rib) to passable (flat iron steak). Surprisingly, I discovered the best food options in the Lido Buffet, specifically the 'Deli' and 'Good Eats'. Avoid Carnival pizza and burgers. According to the Platinum and Diamond travelers I dined with, food quality has declined significantly over the years. 3) Entertainment: If it wasn't for the talent, patience and humor of 'Greg the Piano Dude', most of Carnival's entertainment options are stale, mechanical and 'so-so' at best. Admittedly, I didn't attend most offerings, but then again neither did my Platinum and Diamond travel companions. On most evenings, we created our own party environment frequently evoking comments of "hey, can we join YOUR party" from crew entertainers. Yikes... 4) Stateroom: Mostly compliments in this aspect of Carnival cruising. Though somewhat dated (bathroom area), I felt that accommodations were above average. The housekeeping staff was among the best i encountered; always pleasant, attentive and highly trained. 5) Upselling: Oh... I almost forgot. Carnival is first and foremost about extracting every dollar it can from customers. Experienced travelers are keenly aware (and desensitized) to this distasteful aspect of Carnival cruising. As a first time cruiser, I admit to being unpleasantly surprised by the ferocious intensity of 'upselling' all week. Virtually everything from excessive photo opportunities to room service surcharges for french fries (imagine that!). Prior to my cruise, I had been warned NOT to purchase a beverage card. As it turned out, I ended up spending $50-100 per day for drinks. When you factor in off-board shore time, it's basically a wash when considering a $500 beverage pass. Final thoughts... Holiday cruising with Carnival is not for everyone, especially single, well-traveled 'older' bachelors. My personal experience is certainly biased by years of pampering at higher end all-inclusive gourmet resorts (also in Mexico). Similarly, when I want a thoroughly enjoyable and relaxing vacation sharply focused on scuba diving, fishing and/or local site seeing, Carnival cruising is clearly not the best venue. On a brighter note, I am thrilled and relieved to have completed my Carnival 'Blue Card' initiation cruise. I now know, first hand, what it is like to 'get happy' the Carnival way! Perhaps my honest review will help some of you avoid the First Cruise 'Blue Card Initiation' Blues and achieve that highly coveted state of nirvana frequently described by other Carnival cruisers. Read Less
4 Helpful Votes
Sail Date: October 2016
It started on the first evening at the formal dining hall. I ordered the turf and surf at a $20 add on price. The Steak was the size of a hard boiled egg and the lobster 1/2 tail tasted like it was cooked for the 5:15 seating and was ... Read More
It started on the first evening at the formal dining hall. I ordered the turf and surf at a $20 add on price. The Steak was the size of a hard boiled egg and the lobster 1/2 tail tasted like it was cooked for the 5:15 seating and was served to me at the 8:15 seating. Mushy and tasteless at best. I paid $2350 for a suite with a balcony and other then the 2 bottles of water they originally give you, they charge you $3.75 for additional bottles of water. I hooked up with their internet for $17 a day and it was worse then the AOL phone hookups from the early 70's. I upgraded to the $25 package and it was very much like the $17 dollar package. It took 3 to 4 minutes for a picture to download. U tube videos stopped ever 10 or 15 seconds to buffer. My friend's wife was hurt in an accident and required the use of a wheelchair. Of course they rent them out. I had the feeling that their hand was in my pocket during the whole trip. I have never been nickel dimed like this ever before. I, for one will never go on another Carnival ship again. Anything is better then this. In addition I believe they were operating the dining room with a skeleton crew. We had 1 waiter waiting on our entire table. Everything was slow and when you needed something you were out of luck. Maybe it's the Corp bottom line that's most important to them.. Read Less
17 Helpful Votes
Sail Date: October 2016
I'm going to give you a real review. It may be highly candid and critical, but it's real and not an over-embellished, best-vacation-of-my-life review because in all honesty, this was one of the worst trips I have ever been on. ... Read More
I'm going to give you a real review. It may be highly candid and critical, but it's real and not an over-embellished, best-vacation-of-my-life review because in all honesty, this was one of the worst trips I have ever been on. Carnival certainly has a customer demographic. I definitely do not fit any of these profiles. I saw at least 6 distinct groups - 1) senior citizens 2) families with small children, 3) girlfriend trips 4) very obese people (a bariatic surgeon could make a killing on this ship) 5) honeymooners/anniversary celebrators and 6) "I am gonna stay drunk the whole trip because I can" people. I have cruised on Royal Caribbean twice and taking this Carnival trip was like taking a jump from shopping at Nordstrom to shopping at Dollar General. Let's start with the ship. It's definitely a ship approaching 30+ years in the fleet. The decor is stuck in the 80s. The rooms have not been updated and while clean, there is nothing to write home about. The internet is horrible. The wifi router is located somewhere on the lower decks and getting a signal to the upper decks is worthless. If a 100 story building can have wifi reach all its floors - then it can on a cruise ship as well. Don't spend the extra money for "better" internet. Just take your tablet or laptop down to the 2nd or 3rd floor areas and surf away. Embarkment procedures - yes, long lines - the Miracle holds 2200 passengers so it's going to be a bit of a lengthy process to get inside. That didn't bother me as much as standing around muster stations waiting for guidance on the safety procedures. About 500 people stood around for 30+ minutes waiting to hear about the safety protocol. No updates on when were going to hear anything, just standing around aimlessly without any sort of guidance.. I remember on RC - they did it with smaller groups and it was much more efficient. Food - Biggest gripe. Average at best. There are not enough food stations on the ship to feed 2200 people so often times you are waiting in line. And they only have 2-3 servers working each station. Nothing amazing - sandwiches, Chinese food, burgers/hotdogs, lots of fried food, pizza and more along the fast food/chain buffet variety. I really wanted a good salad bar, but that was below average in choices so I stayed away from that completely. They have self-serve ice cream and yogurt stations which the kids were all over. The main dining room was awful. I went 2 nights and sent my food back both nights. Bland, unappetizing, no flavor. The service was hit or miss. One evening, they waited half way through my meal to bring the wine to my table. On the 2nd night I called the Dining Room Manager over to complain about the food. Then I stayed away the next 2 nights and when I decided to give the Dining room another try- he came over and greeted me by name and to check on me at least 4x. I give him kudos for that. The food was better that evening, but you can't mess up french onion soup and ravioli that badly. Pools - 3 Pools on the ship. One mid-ship, one forward, one aft - the Serenity Pool. - adult pool. The mid-ship pool has a DJ and lots of activities during the day. It's good for kids. The Serenity pool was often busy and filled with loud, crass, low-class people (that was my take anyway). One day when I went to get in the pool it was apparent someone had vomited in there. So I called it out and people still chose to sit in the pool - GROSS! Carnival took about 30 minutes to respond and close off/shock the pool. THIS IS THE CLASS OF PEOPLE YOU ARE TRAVELING WITH! Entertainment - I didn't bother. I didn't want to spend anymore time with the majority of these people than I had to. The lobby bar on 2 was nice, but that's about as much time as I spent enjoying the entertainment. Service - hit or miss. I can tell the service team gets worn down by the crass and rude travelers on the trip. At one point when I was in the gift shop, the couple before me had forgotten to activate their ship and sail card (this is your main form of currency on board) and I told the cashier that it wasn't his fault and to disregard those rude people. My cabin steward IMade was very nice and pleasant. Be sure to tip your stewards because these people work 12-15 hour days with no days off. Health Club - it was decent enough. A variety of cardio equipment and weight machines. There is a fitness studio you can use to do stretching and such. They do have some classes, but I chose not to get up at 8am on my vacation to partake. Excursions - overpriced. You can book your own excursions in port. Yes, Carnival will warn you about "getting stuck" by a private excursion that can go wrong, but I think these people have been doing it long enough to prepare for anything. Don't let Carnival's scare tactics stop you. Our ports of call were Cabo and Puerto Vallarta. Not that impressed with Cabo, but loved PV and will be back - just not on a cruise. So a long and honest review. You don't like what I have to say - ignore it and go see for yourself. Even though it is more money, I will stick to RC or the other luxury cruise liners from now on. Read Less
Sail Date: October 2016
We wanted to do something Special for our 25th Anniversary and Carnival sailing out of Long Beach to Cabo San Lucas and Puerta Vallarta at a relatively inexpensive price seemed a good choice. We were wrong. They are efficient at ... Read More
We wanted to do something Special for our 25th Anniversary and Carnival sailing out of Long Beach to Cabo San Lucas and Puerta Vallarta at a relatively inexpensive price seemed a good choice. We were wrong. They are efficient at embarkation and debarkation, The Long Beach Terminal has good covered parking if you drive to the terminal. There were good choices of shore excursions. Cabo San Lucas is reached from Tender boats while your ship is at anchor. There were plenty of the Tenders to efficiently serve the Ship. But, the specialty restaurant, Nick and Nora's steakhouse was bad. We went on the first "Elegant Night" where men should be dressed in a coat and tie at a minimum. They let people in dressed in T-shirts and shorts. That may be fine to some but people had saved to celebrate their Birthdays and Anniversaries and dressed for the occasions and spent $35.00 per person above the cost of their cruise for gristly overcooked steak and tough lobster. Also, the hostess and supervisor were rude and had no customer concern. When we told the Chef who makes an obligatory stop about the bad food, he said nothing and did nothing about it. You can get the same peace of Gristle in the main Baccus Dining Room for $20,00 and you ill get better service. STAY AWAY FROM SPECIALTY RESTAURANTS ON CARNIVAL MIRACLE. The main dining room is relatively good and the Buffet on the Lido Deck is pretty good also. In general,the entertainment was bad, especially the "Motown" review with one of the most white man I have every seen doing an extremely poor imitation of James Brown. But, even this travesty was not as bad as the Beach Boys / Jimmy Buffett renditions that lacked any harmony. "Greg" the piano man in the piano bar was entertaining and had an interesting "Boogie" beat. Most of the lower ranks crew were friendly and hard working. But, with the exception of Ms. ChonChon from India who is the Hostess at the 3rd Deck of the Baccus Dining Room, most of the lesser supervisors are rude and not customer oriented. This is especially true of the Serbian Ladies at the Customer Service Desk who are so very rude. If you are saiiling on the West Coast of North America go on any other ship rather than Carnival Miracle. It is the worst ship and crew that I have ever been on. I will never sail on this ship again and I have a bad taste now for Carnival when I used to like them fairly well. Read Less
4 Helpful Votes
Sail Date: October 2016
My wife and I have cruised on Norwegian twice and this was our first time on Carnival. It was like taking a step down from what we had expected. I can only conclude that all the good reviews we read are from people who did't expect ... Read More
My wife and I have cruised on Norwegian twice and this was our first time on Carnival. It was like taking a step down from what we had expected. I can only conclude that all the good reviews we read are from people who did't expect much. The ship is definitely showing it's 30+ years old, and although I read it was dry docked in 2012 for refurbishing, it doesn't show it. The rooms have not been updated and while clean, the plumbing needs work. Embarkment procedures, yes long lines, but that was expected. The worst part was standing around for a least 30 minutes during muster waiting for guidance on the safety procedures. Everyone stood around waiting to hear about the safety protocol with no updates on when were going to hear anything, while they rounded up all the stragglers. Food - Average at best. Again always waiting in line for the same food I would have gotten at Hometown Buffet. I really wanted a good salad bar, but that was below average in choices so I stayed away from that completely. The main dining room, although decorated nicely, the food and service were awful. We went 3 nights and one of us had to send food back each nights. Bland, no flavor or cold. The service was hit or miss. On the 2nd night was Halloween and also elegant night. We checked with guest service to see what the code would be for the night. We were told either costume or elegant attire. Several men were turned away for wearing shorts, as part of their costume, while others were let in with no costume and only wearing t-shiirts and jeans. Women were let in wearing shorts and flip flops but men were subject to more strict rules. There was a lot of complaining because the dress policy seemed very subjective. As a matter of fact, all of the ships rules were enforced consistently and complaining about it went on deaf ears. Pools - 3 Pools on the ship. One mid-ship, one forward, and the the Serenity Pool (adult pool), although we witnessed kids running around in there. The Serenity pool was often busy and often had it's share of loud, crass, low-class people in the pool itself (that was my take anyway). Service - hit or miss. It seemed like the service team was worn down and tired, nobody smiled at us once the whole cruise. My cabin steward was very nice and pleasant and the only one who called us by name. Excursions - The best part of the whole trip. The excursion to Las Clients was awesome and highly recommended. The down side is that on a 6 day cruise we only had 18 hours at our ports. Would love to spend more time at either just not on a cruise. All in all, as the title says, very disappointed. Read Less
11 Helpful Votes
Sail Date: October 2016
This is a very quick review of our Carnival Miracle cruise - it is not good I'm afraid, and it is our personal experience, but here we go... Firstly embarkation. Very long process, waiting and then queuing in hot weather There ... Read More
This is a very quick review of our Carnival Miracle cruise - it is not good I'm afraid, and it is our personal experience, but here we go... Firstly embarkation. Very long process, waiting and then queuing in hot weather There was water provided but it tasted like the swimming baths so was not very appealing. In fact all the water on Carnival tastes a bit swimming pool ish The Cabin. The cabin shook the whole 7 days we were there - even when we were in Puerto Vallerta for 2 days and not moving! Whether you were in bed, on the toilet, on the balcony, you could not get away from the vibrating room. It may have been a feature of the entire run of cabins along side ours, but I would check very carefully before having a cabin anywhere near this one. I am not overly sensitive, but by the end of the week it was making me feel ill. The food: the buffet was 2.5 star if that. The only good thing was the pizza - everything else was distinctly below average. Also, they made half of the dishes at breakfast inaccessible by having them in containers behind others with a glass panel in front of you. So if you wanted beans or tomatoes for example, you had to shout to ask for some help as without the arms of Stretch Armstrong you simply could not reach the dishes. Unfortunately due to the lack of staff, this would take some time. The main dining room was slightly better but only just - I would say 3 star, but certainly not for every meal. My husband was served a piece of Prime Rib on the last night which he turned over and was faced with something out of a horror movie - no decent chef would have let that leave their kitchen. Bar service at the tables was completely hit and miss, the waiting staff, the same. The only shining light in the dining room were the front of house ladies, who were efficient, professional and ensured a smooth transition to our table even at the busiest of times - shame the food wasn't up to much when we got there. Drinks: We had the unlimited bubbles packages and for reasons best known to Carnival every time we had a soda, we had to sign a receipt for $0.00 - what is the point? - what a waste of paper and time. Most bar staff were at best unfriendly and at worst, rude. Lunchtime and breakfast was a fight, first to get a table, then by the time you had got a drink from the bar, your lunch/breakfast was cold. The whole process is just poor. The entertainment was again, average. The cruise director, who was English, was just not very entertaining. The shows were average at best. The trivia which we enjoy was abundant with four or so trivia each day, however there was no competitive element; the host of the trivia was very funny and in our opinion wasted on a Carnival Ship - he should have his own show on you tube - but there was no swapping of papers for marking or any attempt to make it a competitive environment. People just shouted out what they had got and if they said the highest number they won a plastic ship. The fabric of the ship - the ship was tired, old fashioned with decor from an eighties night club. The highlights of the ship for us was the lady at the Fountainhead Cafe - who Carnival should give an immediate raise to - she was professional, pleasant and friendly and also the staff at the shore excursions desk were helpful and friendly. We have previously cruised with Celebrity, Princess and Royal Caribbean - all of which were 100% better than Carnival - maybe we were unlucky with the ship but sorry we will never cruise Carnival again. Read Less
1 Helpful Vote
Sail Date: September 2016
First up, the safety briefing on deck. We were herded like cattle onto the sunny side of the deck in 100 degree heat where we waited for 30 minutes to have a recorded announcement played which we could not hear hear due to the complaining ... Read More
First up, the safety briefing on deck. We were herded like cattle onto the sunny side of the deck in 100 degree heat where we waited for 30 minutes to have a recorded announcement played which we could not hear hear due to the complaining that everyone was doing so the whole charade was pointless. We had 2 people pass out on our part of the deck from the heat. We were told this briefing was necessary for our 'safety'. As there was no seating, I had to endure the whole experience standing up, which aggravated my back injury resulting in me spending the next 7 days on pain killers (thank you Carnival, a cruise to remember). Whilst standing like sardines on the deck, some people were coughing in a not too healthy way. By day 2, our entire group were now experiencing the cough which lasted weeks beyond the cruise. Who would have thought that herding people into a confined area and having sick people cough over them could cause healthy people to get sick. (thank you Carnival, a cruise to remember). As a non-smoker who is sensitive to smoke, I avoid smoking areas. This was very hard on this ship as there were no signs indicating where the smoking areas were. I was only aware of them after I had walked into the smoke. I had to then memorize which areas were for smoking to avoid them in future. Due to the lack of signage, smokers were also confused about where to smoke and some decided that anywhere on the open deck was acceptable, which meant that the chance of me getting a breath of 'fresh' air on the decks was minimal. (thank you Carnival, a cruise to remember). It would take on average, about 30 minutes gather enough food for a meal. You need to line up at each of the serving stations to add a portion of food onto the plate before moving on to another line to add something else. The food was mediocre at best and lacked the fresh quality. Scrambled eggs were not fresh and had a very dry powdery taste. Toast was pre-toasted, hard and cold. Waffles were pre-packaged type stored in warmer and hard as a rock. Juices were more water than juice. I love hot dogs but could not even swallow one bit of the ones being served. Had some fries but they were a bit oily, so decided to add some salt. Not a salt shaker to be found. Asked a waitperson who advised they have been packed away and proceeded to retrieve one for me, this is at 1pm. Whilst sitting at the table, 7 other people came up to borrow the salt. (thank you Carnival, a cruise to remember). Trying to get a drink was a challenge in itself. Had to was past a few closed bars to find an open one. Then had to line up for up to 30 minutes to get served, average was 15 minutes at most bars. Many bars only had 1 bartender. If I wanted a drink before a show, I had to factor in the extra 30 minutes. If I waited to get one in the show, it was hit or miss if I was able to get served. They had 2 waitstaff running around taking orders for the many hundreds of people in the theatre. Severely understaffed. When you did eventually get a soda, it was a warm soda poured over a full glass of ice. It meant that you could either drink it warm to have the full taste or wait for the ice to melt to have a cool watered down drink (thank you Carnival, a cruise to remember). Time to hit the casino. Great idea but as this is allocated as a smoking area, I was unable to utilize the casino. I could have utilized a non smoking area but unfortunately the laws of physics won out as smoke continues to drift around the casino. In my brief moment there, I noticed a few people just there to smoke, not actually gambling. I guess Carnival value the smokers more than the money of non-smokers. Please note, I understand that smokers have a need to smoke, but I also have a need for fresh air (hyper sensitive to smoke) and think that Carnival need to clearly define their policy on smoking and provide signage so that passengers (smokers and non-smokers) know what they are in for. (thank you Carnival, a cruise to remember). Did I enjoy the cruise? Yes, I don't let little things stop me from having a good time. Would I cruise again ? Yes, I have cruised before and know how great they can be. Would I cruise with Carnival again ? No, thank you Carnival for a cruise I will not forget. Read Less
Carnival Miracle Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.5 4.0
Entertainment 4.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 3.5 4.0
Family 4.0 4.0
Shore Excursion 3.0 4.0
Enrichment 1.5 3.5
Service 4.0 4.4
Value For Money 4.5 4.1
Rates 3.0 4.4

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