Sail Date: October 2011
We are home from our 9 day Carnival Cruise, and had a horrible time! Cruisers beware. Carnival employees are thieves. Maybe not all of them, but it only takes one. We had all our valuables,(Kindle, camera, video camera, Ipod, 4 sets of ... Read More
We are home from our 9 day Carnival Cruise, and had a horrible time! Cruisers beware. Carnival employees are thieves. Maybe not all of them, but it only takes one. We had all our valuables,(Kindle, camera, video camera, Ipod, 4 sets of speakers, (2 Bose)) and all of my cash stolen by their cleanup crew on one of their privately owned islands. We actually came home with less stuff than we took. Carnival is doing nothing to help us. We want to offer a reward for the safe return of our items, but Carnival will not send an email to the island where the items were stolen to offer a reward. Only 30 people live on this island, and they all work for Carnival. Other than having our items stolen, there were other issues with our cruise as well. Communication was terrible. No one knew what was going on with any activities that were not listed on the "Fun Pass" daily news letter. Every day, people were walking around asking other cruisers if they knew about this or that activity, or times. Unorganized dining area. While the main dining room was wonderful, the Lido deck dining experience was not so good. They always seemed to run out of things like trays, bowls, plates, and at the end of the cruise, they ran out of lots of food items. Drink recipes changed throughout the ship. You would pay 10.00 for a drink that was a really good drink, then go to another bar on the ship, order the same drink, and it was totally different, and not in a good way. This is the first Carnival trip we have taken where I felt like I was being charged for everything. If they could have found a way to charge us for breathing their air, they would have. We had to pay 4.00 for a bottle of water that was in our room. They told us not the drink the tap water, so we had to pay for their bottled water. We never had to do that before. $35.00 per person for a tour of the ship!~ Seriously? $70.00 a couple for a tour of the ship. The most of the ship was cold all the time. I think they must have had the temperature set at about 65-66. Our room was nice. We have no complaints at all about the room, ( except the temperature) We do not have much good to say about this horrible experience. I just want to warn people who may be thinking of traveling with Carnival that they do employ thieves, and they do nothing but apologize about things being stolen. Their apology makes me feel so much better. Our trip consisted of 3 ports of call. 1 Half Moon Cay ( private island owned by Carnival) There was a very nice beach, restrooms, and a place to eat. And at least one thief! 2, Key West Florida for Fantasy Fest. This was by far the best part of the trip! Fantasy Fest was wonderful! 3, Grand Turk was our last port of call. There is no need to go to this island. There is nothing there. We took a $20.00 ten minute drive to "down town" to find 4 shacks with women who literally grabbed me when I walked in the door and begged me to buy something from them. So, we spent $40.00 ( round trip)to go see 4 shacks full of trinkets. I know Carnival has no control over this, but it just added to the overall bad experience. Read Less
Sail Date: December 2009
OK it's not fair to compare The Carnival Miracle with the Celebrity Solstice and HAL's Amsterdam but that is what we just did. We sailed a TA on the Solstice then onto the Miracle then finished up on the Amsterdam for an Xmas-New ... Read More
OK it's not fair to compare The Carnival Miracle with the Celebrity Solstice and HAL's Amsterdam but that is what we just did. We sailed a TA on the Solstice then onto the Miracle then finished up on the Amsterdam for an Xmas-New Years Panama Canal. The Miracle is truly the ugliest thing afloat. The only nice place was our cabin. Clean neat tidy. Not words you could use to describe any other place on the ship. One could barely find the Xmas decoration due to all of the ugly tacky stuff everywhere. Ugly filthy dirty I could go on and on. Staff the could seem to care less. What the hell is up with the roof over the pool. Poured rain several times during the cruise. People got wet and they never closed it. Truly seemed as if the staff could care less about the guests on board. Food was so so. Ok for the most part in the dining room. Though, broccoli seemed to be the only vegetable. The Lido was so filthy I wouldn't eat there. Tables were never cleaned inside or outside. Filth all over the floors. The floors on the Solstice were clean enough to eat off!!! The staff Dancers and singers were very good but the other shows were just OK. Smoking in most of the lounges made it impossible to enjoy them. For the most part spent most of the time in the cabin when not ashore. Even the balcony was not useable due to smokers next door. First and last time on Carnival. Read Less
Sail Date: September 2008
My Wife and I Booked this cruise because our 2nd wedding anniversary was 9/16/08 and the cruise began 9/14/08.My Wife took care of the arrangements and we wound up with a very nice suite with a large balcony and even a bathtub with ... Read More
My Wife and I Booked this cruise because our 2nd wedding anniversary was 9/16/08 and the cruise began 9/14/08.My Wife took care of the arrangements and we wound up with a very nice suite with a large balcony and even a bathtub with Jacuzzi. Booking this class room entitled us to VIP embarkation. We thought this was a sign of good things to come,it was not. After quickly boarding the ship Due to the VIP status(everyone else were herded like sheep) we went to our room.The first negative experience was the lifevest drill. My Wife and I were use to this because we cruised on the Norwegian dawn twice. Its a pain in the neck but you know you cant get around doing it and its for your own good and its the Law. We stood at our station for at least 45 minutes. One woman in front of us was not even wearing a Lifevest. I guess she would have drowned if it were a real emergency since no crewmember said a word to her the entire drill. I had remembered on the previous cruises that every passenger was accounted for on a list during these drills but not so on the Miracle . Later A woman had told us that her husband was sleeping in their room during the drill and was not bothered the entire time. The Drill finally being over we left Port and went to the room and waited for half the luggage that was missing to turn up. We were told that the passengers could go eat in whatever they were wearing because it would take several hours before all the luggage turned up. I noticed that this ship had not one anti-bacterial hand-cleaning station anywhere on board.This worried me because some people are real pigs and walk out of the bathrooms without thinking of washing their hands. Thank god I had purchased some antibacterial spray and my wife had antibacterial wipes.The only thing you will find is a kind of little paper towel station behind each restroom door to be used to grab the door handle when leaving the bathroom. I felt this was some really cheap way to get around using the antibacterial stations onboard. I guess I will begin with the Crew. The Crew seemed very unhappy and Lazy. I will tell you if you are use to going into a lounge and having a waiter run up and try to sell you a drink every 30 seconds it does not happen on this ship. My wife and I would have to get up after 10 minutes of sitting and get our own drinks. The waiters in the Dining room seemed angry if you weren't happy with your food and grabbed the plates off the table trying to rush you out so they could prepare for the next seating. The Older couple we were seated with were called Grandma and Grandpa everynight by our two servers and it was very disrespectful and they did not appreciate it. The cleaning people did get to your cabin pretty quickly but did not do such a good job cleaning the room. The only crew we were impressed with were in the restaurant where you had to pay $30.00 per person. These young ladies were the only professionals working on the entire ship. BTW we tipped every server a few bucks because we know they don't have it easy and this did not help their performance or attitude,it was still crummy! The Food- TERRIBLE! The Dining Room food should have come out in Dog food pans. My wife sent her steak back twice one night and finally gave up and just left it on the plate. I could have used my Pasta dish to bondo my car it was so tough. I cannot believe how terrible the cooking was in the Dining Room. We tried eating the food 3 nights and finally gave up and started eating dinner at the buffet which was a little better. BTW eating at the buffet isn't such a great experience either since it is on the top deck and people didn't mind walking in from the pool area wearing just bathingsuits and grabbing a dish and loading up on the food.Real nice having some Flabby,Hairy guy in front of you with no shoes or shirt on loading his plate up. I kept saying to my wife how can they let this behavior go on,its disgusting! no crewmembers seemed to be bothered by it so if you take this cruise you to might get some chest hair in your scrambled eggs. The Dining room is pretty much Dogfood,The buffet is kind of like low class Dinner Food so the we found ourselves paying to eat edible food in Nick and Nora's.The Servers were like angels at this point.For once We were treated with respect and feasted on 24 ounce porter house steak that was cooked perfectly.By the end of the cruise I felt like a deathrow inmate eating his last dream meal at Nick and Nora's. I guess this would be my Advice if your thinking of sailing on the Miracle.I found that the people happy with the cruise dumped their kids off somewhere onboard and stayed drunk 24hrs a day.You don't care much about quality of food and how you are treated by the crew when you are bombed all the time.If you plan on staying sober most of the time and care how you are treated and the quality of food you are served then skip this cruise! The only other boat I can compare the Miracle to was the norwegian dawn.The Dawn would rate an 8 in my book and the Miracle would rate maybe a 2.This Boat is for 25 yr. olds looking for a CHEAP BOOZE CRUISE Read Less
1 Helpful Vote
Sail Date: June 2006
I just returned from a cruise. If you were to ask me about it I would tell you this. The best time I had was because I was with a lot of family members. I wouldn't go on another Carnival cruise. 3 of my family members now refuse to go ... Read More
I just returned from a cruise. If you were to ask me about it I would tell you this. The best time I had was because I was with a lot of family members. I wouldn't go on another Carnival cruise. 3 of my family members now refuse to go on any cruises because this one was so bad. Here were the good points: getting on was easy, the service was great and getting off was easy. That's it! The food was so so. I had maybe 3 good things on the boat. If anyone wants to go on this boat, take long underwear because the ship is really cold. A lot of the activities that were going on happened when our dinner seating was. During the day there was nothing to do. This was suppose to be the "fun" ship but it wasn't. I was on the ship with 29 family members almost all of them felt the same way. Last time we went on the Princess (yes I know Carnival owns that ship too) and even my 7 year old niece said she had a better time on that one. This ship was picked because a lot of us live in Tampa and we thought it would be easy to leave from here. I am sorry we did. The ship felt too closed in and dark. I was very, very disappointed. We could of gone on the Royal Caribbean but we wanted a large ship going out of Tampa. If I ever get my family on another cruise I will gladly drive the 5 hours to get to Miami. Read Less
Sail Date: January 2006
This our 2nd cruise with Carnival and I'm not sure that I will go with Carnival again. Embarkment went well and as we expected. We went up to the Lido deck and got something to eat and drink and wait for our cabin. CABIN was nice ... Read More
This our 2nd cruise with Carnival and I'm not sure that I will go with Carnival again. Embarkment went well and as we expected. We went up to the Lido deck and got something to eat and drink and wait for our cabin. CABIN was nice and clean and our steward was wonderful. We thought our cabin was nice until it was time to sleep. We were under one of the night clubs and it was very loud. We call up to the desk to complain and they said they would see what they could do....NOTHING. This went on and on, night after night. The music director would call at about 5pm and ask how the noise was, considering that nothing was going on up there it was nice, but as soon as the sun went down it was LOUD! One night we called the desk and asked that the music be turned down and they turn it up...HOW RUDE!!! We asked that someone come down to hear the music (which we could sing along with), they said they would send someone down, but of course no one came. Food: It was ok. Drinks: Were great! Overall: I don't know that I would go on Carnival again, although they did offer us only a 15% discount for our next trip..I'm not sure that I want to go again. It wasn't relaxing and seeing that I had had surgery 3 weeks before we left and was there to relax and sleep at night which didn't happen. Read Less
Sail Date: August 2005
I don't know where to start, but I want to make this review short and sweet....this was our 4th cruise and first and last time on Carnival. Learning that instead of leaving from Tampa, we would be bussed to Ft. Lauderdale due to ... Read More
I don't know where to start, but I want to make this review short and sweet....this was our 4th cruise and first and last time on Carnival. Learning that instead of leaving from Tampa, we would be bussed to Ft. Lauderdale due to hurricane, should have been a clue that this was not the best of beginnings for our vacation. However, we know that you can't control mother nature and at least we would still be able to leave on our vacation. We traveled with a party of 13, 7 of whom were first-time cruisers. To these 7 people, we had thoroughly convinced them that this would be a vacation of a lifetime. Wow...were we mistaken. I first want to comment on our cabin which was a balcony room and which was absolutely wonderful....comfortable beds, spacious bathroom...clean and well-maintained. Room service was great. Embarkation and debarkation went well. Ports of call were wonderful. Food was acceptable, but not on par with Royal Carib. Now, let's get down to the nitty gritty. If you're looking to sail on a ship with high standards, then the Carnival Miracle is not for you. Of the 2,300 passengers, 500 of them were kids. And I mean the run amuck, unsupervised kind. From running up and down the halls, knocking on peoples's door, up til all hours of night and early morning...those kind of kids. Both swimming pools filled to capacity with kids. We had to resort to the "adult" pool at the back of the ship which was no bigger than a large hot tub and where no activities were going on. Ship designers...get real...how do you accommodate over 2,000 people with 3 very tiny pools. The pool in my own backyard is larger than those! We did choose this week figuring all schools would be back in session, but we were sadly mistaken. Oh by the way, 16 year olds are permitted in all the night clubs...doesn't that make for a nice enjoyable adult evening. We even had teenagers asking US to take them into a night club...where were their parents I wonder. Children sliding across the deck; climbing and jumping on the furniture; roaming the ship at 3:00 a.m. in the morning; racial fights going on at the Lido deck. Cups and even bowls of melted ice cream were placed on the steps, in the halls, etc. My husband saw a condom someone had thrown in the urinal in one of the restrooms and I can't even mention what I saw in one of the ladies rooms. Everyone that we talked to that had cruised before totally agreed with us....no more Carnival!!! In all fairness, perhaps it was probably just this one week and most likely, those sailing the following week would not encounter these problems. However, I felt really bad for our 7 people who had never cruised before and we tried to explain to them that this is "not how it's supposed to be." Unfortunately, they have written off ever taking another cruise. You know, it's the little things that count on a cruise. Maybe I'm nitpicking, but I prefer paper towels in restrooms and not "gas station" type hand blow dryers. I cruise because I like to feel special and not be surrounded by a circus "animals." Carnival personnel had no control and never once said a word to any of the unruly, unsupervised children/teenagers. Our fellow passengers more than once told us that even on a Disney ship this kind of stuff does not go on. On a Disney ship, the children have their own area and are well supervised and well entertained. One passenger even said to me: "you get what you paid for" and he's right...but next time, I'll pay a higher price and travel a first-class cruise lines. Cmon Carnival....raise your standards! Read Less
Sail Date: June 2005
Carnival Miracle - New York to the Bahamas - 6/26/04 to 7/3/04 We just came off the Miracle and it was the ugliest and most uncomfortable ship we've ever been on in 16 years of cruising. We went in with a positive attitude, ... Read More
Carnival Miracle - New York to the Bahamas - 6/26/04 to 7/3/04 We just came off the Miracle and it was the ugliest and most uncomfortable ship we've ever been on in 16 years of cruising. We went in with a positive attitude, determined not to compare it to other ships, but there was no comparison at all, and we came off sorely disappointed. I struggle to write a review because the positives are so sharply overshadowed by the negatives. And it's not a matter of getting what you pay for...we paid more for this cruise than we've paid for RCCL's Voyager class cruises (even after factoring in airfare). Also, it wasn't a matter of the type of people aboard...after reading Cruise Critic, I fully expected Carnival to have a low-class, drunk, party-animal crowd, but it wasn't like that at all. Miracle cruisers were mostly clean-fun-loving, family-oriented types, just as on other ships I've sailed on. Our chief complaint: the ship wasn't large enough for the number of passengers. The maitre-d announced that this was the largest sailing EVER aboard any Spirit-class ship; over 2600 with 1000 kids. We were literally stuffed into dining room and the pool area. Although no one can be faulted for not doing their best to provide us with good service, the crew was very over-extended and simply unable to extend the attentive and stellar service cruise ships are famous for. The layout of the ship didn't flow nicely...sun-bathers had to walk through the Lido buffet to get from the pool to the elevator, so we were treated to a disgusting and unappetizing display of hairy-chests, sweaty armpits, bare-feet, tattoos and belly-rings while we were eating. Also, the many food stations were so far apart that it wasn't conductive for putting together a meal without doing more walking than actually sitting & eating. And it was always filled to capacity and very difficult to find tables. However, the food and the choices were superb, especially at the Oriental station where I had the most wonderful calamari in black bean sauce, among other delicious items. The grilled sandwiches at the deli station were also excellent. Our expectations of the pizza were low, however it was surprisingly good. All free coffee, no matter where you ordered it, was sub-par...to get around this, we ordered cappuccino at dinner and it was no better. (However, all items at the Starbuck's-like coffee bar were terrific and reasonably priced.) What's up with the round purple lights on the dining room ceiling? Very garish and gaudy. The dining room tables were so close together that the backs of the chairs kept hitting each other. The waiters couldn't pass through without constantly moving us in tighter until I was crushed against the table. Hot dishes were distributed over our heads. There were too many glasses on the table, yet only one set of silverware, so you had to eat all the courses using the same fork. If you returned a the fork with your empty salad plate, and asked for another fork to use with your entrEe, it took 10-15 minutes to arrive. I ended up eating my entrEe off the tip of my knife one night! No kidding! Refills of water and iced tea were similarly delayed. The wait-team were responsible for 48 diners - that's nearly three times as many as I've seen on other ships. Our cabin steward told us that he services 27 cabins(!). While they all worked very hard and provided friendly service, it was spread extremely thinly. Room service was very slow during the day and evening (around 1 hour wait) but whatever we ordered was delicious. (Room-service in the morning, was delivered at the precise time we designated on the card we hung outside our door prior to retiring the evening before). The hallways and doorways were too narrow and the public spaces were very darkly and drearily decorated, with low ceilings and small windows, giving a claustrophobic feeling. Even the shopping alley was way too narrow to accommodate all the shoppers. The kids club was far out-of-the-way (in the front of the ship behind the theater, up stairs, not accessible via elevator) and every time I took my daughters there, only a small handful of children in their age groups were participating. It would have been more convenient, and presumably more utilized, if it were by the children's pool or on one of the upper sports/activities decks. (Younger age groups did seem to have about 15-20 well-supervised children enjoying themselves). An unfortunate result was a lot of unsupervised kids running around the ship without being positively occupied in Club Carnival. The smoking areas weren't confined so the hallways had the lingering odor of stale smoke, which permeated into our cabins via the cooling system. I Fabreze'd our cabin every day, yet the pillows, curtains and even the wonderful plush terry robes retained the smell of smoke. (Smoke was never an issue for us on other ships, even those with liberal smoking policies). The balcony and cabin doors were spring-loaded so there was a constant and disturbing slamming noise, especially during the night. The pools, jacuzzis and deck space were too small to accommodate the number of passengers. On Adventure of the Seas last year there were 1000 more passengers and 400 more children, yet it seemed far less crowded because we weren't competing with each other for space around and in the pool/jacuzzi. That ship was noticeably wider and more airy, with 5-6 rows of deck chairs around the pool, and with more & larger jacuzzis. Also, that adults-only pool was in a climate-controlled solarium, whereas the one on the Miracle was too small and in the blazing hot sun with no shady spots at all. I had a very amateurish massage in the spa. She basically just rubbed excessive amounts of oil into my skin without any true massaging technique. (She did give a much more professional facial.) It seemed to be heavily focused on selling their products than providing you with their services. The jacuzzi in the back of the spa was a great "secret" discovery...it was 'adults-only' and nearly always empty! On the positive side, the food was outstanding. Every appetizer, soup and meat/seafood/vegetable main course the 6 people in our party tried was a hit! However the pasta dishes were extremely dry (being of Italian ancestry, I know that traditional Italian pasta isn't served drowning in sauce like Italian-American cuisine is, but this was ridiculously lacking), and the desserts were nothing special (notable exceptions: crème Brule, tiramisu, hazelnut cake & iced cappuccino pie, which were all delectable). We brought a bottle of wine to dinner every night and were never charged the uncorking fee. Compared to resorts and other cruises, the alcoholic drinks were reasonably priced. The maitre-d Ken from Ireland sang between the dinner and dessert courses...he has a wonderful voice (at first, we thought he was lip-syncing to Frank Sinatra until we realized it was actually his own rendition of the classic song). And the wait-staff danced along with some diners...a very nice touch! Here's another positive: My sister's child didn't feel well one night, so the two of them and my mom didn't come to dinner. When the waiter found out why they weren't there, he gave my daughter a menu to bring up to our cabin to have my sister and mom write down their choices. During our dessert, he prepared two trays for them. Now, that was wonderful and above-and-beyond! On the other hand, we were told on the first night, that if we thought we might like seconds of any dish (such as the lobster tails) that it was better to order it upfront, rather than after we finished the first one, so he wouldn't have to run back down to the galley and wait on the food pick-up line again. To us, this seemed very unprofessional and 'wrong', but we realized it was because he was responsible for too many tables to give us the proper individualized service we are accustomed to. Sometimes you do not know that you want a second helping until after you finish the first one! I should also mention that we took the tour of the galley and it was spotlessly clean! We had 2 category 8A balcony cabins, with 3 people in each room. We felt the rooms were a decent size. The feature of having the balcony divider opened to connect the two rooms was very convenient, however since it swings outward and is secured to the railing, about 1/3 of the view from one of the rooms is blocked. But it also provided a shady spot if the direct sun got too hot. The professional photographs were of superior quality, and the photographers deserve high commendations for their patience and expertise. The entertainment was also marvelous, in particular the Beatles review show, the Generations show, and the comedian/juggler act. Unfortunately, all the main lounges with piano and guitar music were full of smoke, so we just appreciated their wonderful music as we were passing through. Embarkation was a painless process. We arrived at the NYC terminal at 11:45 and the line started moving at 12 noon. We were in our cabins by 1 pm and lunching at the buffet 15 minutes later). That sounds like a long wait, but the line moved swiftly and efficiently through the various check-points, and the facility was comfortably air-conditioned and had bathrooms and a small snack-bar. It was equivalent to checking-in at the airport for a flight and to other cruise check-ins. (Just a note, by 12:30, the line was more than twice as long as it was when we started, so shortly before noon seemed to be a very good time to arrive.) Disembarkation is another story...very chaotic and disorganized. It did not proceed smoothly at all, and took almost 2 hours to complete the process. Read Less
3 Helpful Votes
Sail Date: April 2019
This was an April vacation cruise for our 9 year old Grandson to visit the Grand Cayman Sea Turtle Research farm and have some fun in different countries. We booked a cruise on Carnival Miracle out of Tampa Florida. Being a Mini-suite ... Read More
This was an April vacation cruise for our 9 year old Grandson to visit the Grand Cayman Sea Turtle Research farm and have some fun in different countries. We booked a cruise on Carnival Miracle out of Tampa Florida. Being a Mini-suite guest, we had some "perks" which included priority embarkation, debarkation - little things that in theory made things better. The embarkation process was very good - I have to give Carnival credit for making that happen. The rest of the cruise was not to the same level. It all started with the Muster Drill which is mandatory before the ship leaves port. To say this was a giant circular firing squad would be understatement. The crew didn't seem to have a handle on what to do, the drill was disorganized, the management staff seemed confused directing crew members here and there, a lot of rushing around - it was not the most confidence boosting process to say the least in that if it had been a real emergency, I'm not at all sure the crew would have been able to get guests off the ship in a timely and safe manner. Having mobility issues, myself, wife and Grandson we were directed to be in the "handicapped" area which, as it turned out, was not the proper area to be in - the person who gave us that information (a white hat "supervisor") directed us to the wrong place. This of course meant that we weren't accounted for at the proper location. Eventually, we were "found" and were checked in, but our Grandson needed a wrist band which he was given. We found out a day later that he had been given the wrong wrist band with the wrong location which we corrected at Guest services. Having had this start to the trip, we were less than impressed, but it was what it was - onward and upward. We returned to our stern mini-suite and met our room steward Alit who was great - very friendly, helpful and really enjoyed interacting with our Grandson - he was entertaining and just a great guy. Unfortunately, Alit was the highlight of the trip - seriously. The mini-suite itself was interesting in that it gives an impression of being "roomy", but it most definitely isn't. Our bed was "king sized" and as I tend to stay on the outside wall side of our rooms, there was no room for me to get in and out the side of the bed - which at 73 can become an "issue" in the middle of the night if you get my drift. I literally had to crawl off then end of the bed, use the facilities, then crawl back which....well, it wasn't a lot of fun. Also interesting was the lack of 120 VAC outlets - there weren't any. Well, there was one, but it didn't work. All the lamps had USB ports which is an interesting change from the last ship we were one. Fortunately, I did have USB cables with me for all the devices we had, but a lack of 120 VAC I couldn't not charge my shortwave radio which was disappointing. However, the room itself seemed to be in decent condition given the age of the ship. The Miracle is definitely showing her age. Most of the common areas, including the theater, the upholstery was showing wear and tear. Carpeting in places was worn (but not through), two of the elevators in the stern had a mind of their own it seemed being very temperamental when more than four people were onboard. These elevators would go up, then down or just refuse to move occasionally - one learned to avoid those two affected elevators creating a traffic issue at times outside the Bacchus dining room. The forward restrooms near the theater entrance were horrible - the commodes refused to flush at times and the rooms themselves were dirty and clearly over used as there weren't enough towels to use after washing hands. The excursions were OK - our main purpose was to take our Grandson to the Grand Cayman Sea Turtle Research facility and that kept him fascinated the whole time he was there. Cozumel was a great excursion with the Mayan games, dancers and the other side shows. The only "issue" was Belize - that was flat out the worst of the excursions. Frankly, Carnival should have given Belize a pass - the sea state was awful, boarding the tenders was extremely dangerous and the access point for the tenders was low to the water requiring a rather hazardous trip down wet, slippery stairs with minimal personnel to assist those who may have needed assistance. The half hour tender trip into Belize City was rough and given my back and hip issues, not a lot of fun. We did the Top Ten Belize excursion and it was ok - not great, but ok. Camp Ocean was a hit with our Grandson so that was a plus - he liked the counselor and the kids were kept entertained which at his age (9 Years) is an accomplishment. Overall, the Lido deck buffet was adequate, but the service end was lacking in "service". Dirty dishes sat on tables for lengthy periods of time, there seemed to be a lack of personnel to clean off tables, clean tables, etc. The food was nothing to write home about - its pretty sad when the one highlight on the buffet was pepperoni pizza. It was certainly not up to the standards we've had on other Carnival ships. Dining was another issue. In the past, Carnival's dinners were more than adequate - again, not high end dining, but certainly acceptable. This time, the dinners were - well frankly, horrible. Either under cooked or over cooked - never consistent. For instance, I had the vegetable lasagna and it was a congealed mass of cheesy fat, not hot, but barely warm - just not good. Prime rib is one that I normally enjoy, but I like my meat medium - it came out well done and was shoe leather tough. The salad was good, but it's hard to screw up a salad. Debarkation was a disaster for us. We were given debark information from Guest Services that directly contradicted what we were told originally when we boarded. We were not given debarkation priority because of this misinformation. Again, it seemed as if the left hand had no idea what the right hand was doing. Overall, it would appear that the Miracle is having some personnel issues and perhaps some middle management issues. We have been on more than one Carnival cruise being Diamond level customers so when I say that by comparison to other Carnival cruises, this one rated the lowest of all - it has it's good/great points, but those were directly related to the excursions (with the exception of Belize). This appears to be an issue with Carnival as the trips we've taken each has been a little less enjoyable than the previous. Given our experience with this cruise, we feel that sticking with Princess or Royal Caribbean would be better. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise because it sailed from Tampa and was less expensive than other cruises for this time and itinerary. However it was a very disappointing cruise in many ways. It started in the terminal. Everything was so ... Read More
We chose this cruise because it sailed from Tampa and was less expensive than other cruises for this time and itinerary. However it was a very disappointing cruise in many ways. It started in the terminal. Everything was so disorganized. Passengers were going every which way. Then the computers went down which slowed the progress even more. We dined a few nights in the Bacchus formal dining room. Our wait staff was very "silly", not professional at all. They were also very slow in service. We were at early dining and for seven consecutive nights, we missed the shows in the Phantom Theater because it took approximately two hours for dinner. Time was also wasted on three nights where the wait staff stood on tables and danced around instead of serving tables. And not once was our table ever served dinner at the same time. A few would get their food, and the rest would wait several minutes before they were served. It didn't matter much, however, because the food was always lukewarm at best. We resorted to eating on the Lido Deck for part of the cruise, but even then, some of the venues closed up and we were limited to only one or two options. We did not receive our wake-up calls, and almost missed a shore excursion because of it. We finally had to set our own cell phones to wake up. We were not able to connect to anything on our cell phones because some passengers were told in the terminal how to set up the Carnival app and we were not. The cruise never really had sales in the Fun Shops either. The few items they did discount, were not were having to start with. I will think long and hard before sailing with Carnival again. Read Less
1 Helpful Vote
Sail Date: January 2019
This ship was worse than sailing in a row boat. We were mid ship on the 6th floor in a suite and all day and night this ship shook and tugged in the water like it had a bad engine. The room steward had several rooms to take care of. ... Read More
This ship was worse than sailing in a row boat. We were mid ship on the 6th floor in a suite and all day and night this ship shook and tugged in the water like it had a bad engine. The room steward had several rooms to take care of. This may be the reason for frowning when we said we wanted our room cleaned twice a day. It was very never completely cleaned or dusted. The food in the restaurant was as good as any 3 star quality restaurant. Our waitress and head waiter were awesome. Very helpful and prompt with their service. We sat at a table for 8 and everyone received our food at the same time and promptly. The only things that I can say that were a pleasant part of this sailing are the staff/food in the restaurant, and the embarkation/disembarking went very smoothly. Not enough to want to sail on the Miracle again. Read Less
6 Helpful Votes
Sail Date: January 2019
Service in restaurants, bar, activities, was excellent. Our head waiter, Dejan, and his team of Anselmo and Hamid were courteous, efficient and entertaining. Table #360 Crew was always helpful and polite. I was acknowledged by the crew ... Read More
Service in restaurants, bar, activities, was excellent. Our head waiter, Dejan, and his team of Anselmo and Hamid were courteous, efficient and entertaining. Table #360 Crew was always helpful and polite. I was acknowledged by the crew except by the ones in white shirts! I think it’s a case of, do as I say, not as I do. The windows on the ship were filthy, so my ocean view wasnt enjoyable. I didn’t want to complain because I would probably be offered a reduction on my gratuities for the staff instead of a refund from Carnival’s funds. I didn’t want managements lack of staff to impact the feeding of the staffs families. I’m happy that it was only 2200 persons on board because I couldn’t imagine the line up for embarkation and disembarkment. Once we were in Bacchus dining room for breakfast, one of our party had given her order, then all staff in dining room disappeared for a drill. We searched for food ourselves, then gave up and left. We thought we saw them circling ship in a tender boat, practising some drill. She’s still waiting for breakfast Read Less
Sail Date: December 2018
We choose this for christmas sailed dec. 23 - 31 of 2018 . This was also my first cruise and everyone was telling me what to expect,well it was not at all what they said . The ship was very out dated the rooms were at best average but they ... Read More
We choose this for christmas sailed dec. 23 - 31 of 2018 . This was also my first cruise and everyone was telling me what to expect,well it was not at all what they said . The ship was very out dated the rooms were at best average but they were clean and the bed slept well . The food on the ship was awful and we didn't get to choose what time we could dine they set us for the late dining and that meant we couldn't see the shows because they were at the same time or around the same time as the late dinning which was 8:15 pm i never eat that late , we ate there twice and watched them bring out food in covered dishes and they were set on a table off to the side for awhile before the waiters picked them up and served them to the tables not use to seeing that . there were a few things that were ok but not what we expected . The enertainment was ok but nothing special. Service was good the staff was very friendly and most helpfull. As far as the shore excursions ... That was a joke we were going to the zipline and cave tubing in belize getting off the ship and to the group off the ship was so unorganized and we waited forever it was 4 hours before we ever got to the place after we were to meet that morning they had to rush us thru the caves because we were so far behind schedule and then they run us thru the jungle to get to the zipline i really didn't think i was going to make it i was so out of breath . Our friend that was with us felt so bad that she had talked us into going on this cruise said that she had been on this same cruise 3 years prior and that this was so unorganized and not at all like 3 years ago and yes it was a christmas cruise. We spent right at $4000.00 and did not get at all what we expected for the money we spent .oh and by saturday we were so sick throat hurting bad and coughing non stop. Then we were expecting to port at 7am and did not get to port until 6pm and as i said we were both sick and also our friends that went with us because of the fog, i was so ready to get off that ship !!! i will not do it again lesson learned no more christmas cruises for us !!! Read Less
1 Helpful Vote
Sail Date: November 2018
My husband and I chose this cruise because of the ports we would visit. The ports minus Belize City, were very nice and the excursions we picked were great. The cave diving in Cozumel was amazing. Definitely recommend this. The food ... Read More
My husband and I chose this cruise because of the ports we would visit. The ports minus Belize City, were very nice and the excursions we picked were great. The cave diving in Cozumel was amazing. Definitely recommend this. The food was horrible, from the dinning room to the buffet. No flavor and the food on the buffet was always dry, overcooked. If desserts were homemade then they should consider another baker because the desserts were terrible. Very disappointed with the food. Our best meals were what we ate on either excursions or while in port. Drinks from the bar, again not very good. If my husband and I wanted a good drink we had to go to the alchemy bar on the 2nd floor. If we were at the pool on the 9th floor it wasn't convenient at all. Serenity adult only pool, the seat cushion covers were satined and nasty. It didnt appear that they have been removed and washed any time soon. We wouldn't take this ship again at all. Read Less
1 Helpful Vote
Sail Date: November 2018
My first cruise was in 2014. I have cruised a total of 4 times with Carnival (21 days) and have not sailed with another cruise line. I have noticed the quality go down at Carnival. Most egregious is food. The food quality has diminished ... Read More
My first cruise was in 2014. I have cruised a total of 4 times with Carnival (21 days) and have not sailed with another cruise line. I have noticed the quality go down at Carnival. Most egregious is food. The food quality has diminished massively. I have noticed fewer and fewer people bother to go to the dining room where selection is lousy and quality is worse. We barely visited the dining room because the menu was so lackluster. The buffet dessert was even worse. Everything was the texture of gelatin. That's not even addressing the minor details like how you no longer get chocolates on your pillow and how those once luxurious bathrobes feel like sandpaper. A note on the cabin: bring a power strip. There was literally one outlet for charging phones. Even the older boats had better! If you follow cruise news you'll know that Carnival also raised their automatic gratuity rate. It's not substantial but if you order a drink or visit the spa, be prepared for them to automatically add a tip. "Tips" are supposed to be for good service. It's just a sneaky way to raise prices. Tips should not be compulsory. (Side note: this might be a good time to point out that you can self tip as opposed to the automatic gratuity. I think we will see a lot more people opting for this.) My fourth cruise was my longest (7 days) and my first time with a balcony room. Ports were Grand Cayman, Roatan, Belize and Cozumel. We did two excursions: Maya Key in Roatan and cave tubing in Belize. The excursion selection is always good and pricing is no surprise. To my knowledge, all cruise lines offer pretty much the same excursions. I would recommend the above as well as the Twister boat to Passion Island in Cozumel and Stingray City in Cayman. Now to the bad. I am on a budget. I know that many people are not. I have never indulged in Spa Carnival because the money just wasn't there. However this trip I was the "lucky" winner of a raffle and received $75. I knew right away I'd want a massage. I was with a friend and decided we should share the coupon. So I went to the spa desk and asked what the price would be for a 50 min couples massage with bamboo. I have an idea of pricing on land and obviously expected the upcharge so $169 sounded shockingly reasonable. I asked multiple times and confirmed this price (even with the spa manager right before the appointment). You can, no doubt, guess my shock when the bill came to me as $269. Waste of money, by the way, thanks to the stress of seeing that bill. I would never have guessed it was a per person price. They never said those words. In fact I was told I had to pay for it all because I won the raffle so I should not be given "my" price as they later arguee. The final price included about $30 in tip and had already deducted my $75 raffle win. I was floored. So I talked to the spa manager. She was smug and condescending and refused to do anything. She actually told me that I should've known better because it was Carnival and that I should've checked the pricing sheet despite talking to an employee and herself (the price sheet was separate from the menu of services, and NOT comprehensive). The kicker is that this very expensive fiasco happened on night 1 (boarding day) of my 7 day cruise. I was unable to do an excursion in the final port because of this unforeseen expense. Anything with Carnival or at the ports includes a sales pitch and I'm not so naive to think that the pitches are always honest. But being outright lied to in this way is another matter. After debarking I emailed Carnival regarding my disappointment. It took a full 7 days to get a reply (their email promised a reply in 5). And all they did was refer me to the spa contractor. Much to my utter surprise Steiner granted my $100 requested refund (and replied to me the very next day). They said it would take 2-4 weeks because it had to go through Carnival first. Now we are over 4 weeks on and after another long wait with Carnival guest care, I've been told it'll be another 7-10 days. Seriously compare pricing with competitors. If it's a matter of $100 or so---go with the other cruise line. Carnival is going to be losing a lot of business if their quality and integrity continue to plummet. Read Less
3 Helpful Votes
Sail Date: November 2018
I choose this cruise because I was going to be in Orlando for a trade show and wanted to add a cruise to the trip. I Had a relative in the Tampa area and decided to choose this ship as the price and the timing worked. Getting on was ... Read More
I choose this cruise because I was going to be in Orlando for a trade show and wanted to add a cruise to the trip. I Had a relative in the Tampa area and decided to choose this ship as the price and the timing worked. Getting on was super easy when you get there what seemed to me late (around 230) no one to take our bags so we carted them through the whole check in process. It was a bit different from before. No getting cards at this point they just ran the passports through their machine. Ship photos come off passports now. ship cards would be waiting for us in our cabins. Ran the bags trough x-ray ( no questions on the wine we had in the bags) and we were on our way onboard. Being late to the lido was the confusing mess it generally is. By the end of the week I could generally find what I was looking for without having to make several laps. I find the set up very confusing. Cabin was a balcony overlooking the lifeboats. Not a big deal in my option as I could see out just fine even lying in bed. I came with family and we went down to get the divider between our cabins opened. Makes it easier to go between cabins once you rearrange the chairs to make a path.(good to keep an eye on the grandson when mom wanted to leave for a minute without the kiddo. I'm not a needy person so the cabin was just fine for me but warning to all if you can't live with one outlet on the desk bring stuff to make you happy. was always jockeing computer/phone stuff on the one outlet to keep powered up for when going other places and of course I could use anything that needed power unless I was at the desk. I use my phone as a reader and then place on the night stand when I go to sleep. No I had to get up and cross the room first. Not a biggie but next cruise an extension cord will be in my bag.(with several plug places) Room attendants great they now do once a day so just be warned. This ship does muster differently, No longer do you know which life boat is yours you now are dived into 4 groups and just go to the general area of boats. I think that this way is probably easier for the ship but I enjoyed walking out on deck to check out "my boat" . Anytime dining is what I generally get. With the grandson (6) I know that Don't want to inflict him on strangers unless they have kids only but didn't have to worry about that as there were very few sharing tables. most tables were set up for single group use. While I know that I will never be satisfied with cruise food ( I'm a simple meat/potatoes person so find the food too fancy for my tastes I generally don't starve.) I did find it interesting to see the cut backs that cause the table attendants to constantly have to hustle just to keep it moving. Was never given a menu promptly on sitting down, (often as much as 10 minutes later to get us all menu-ed ( one kids menu- that never changed and only offered the usual things but never any additional sides that might be added to them to expand their meal.) Our appetizers rarely came so that we could all eat the course together. Never saw the head waiter so don't know if hes's working in the back to keep it going or what but generally sometime during the week he would show up. (why again does he warrant a gratuity?) A warning for those going on a Thanksgiving cruise. I realize that the thanksgiving meal is a very personal family menu of family special items. but REALLY a "master" chief can't do a simple turkey dinner with a basic stuffing and green bean casserole. a smear of red something that dots one minute space on the plate hardly counts as anything other then a waste. I have been going to sea for the last 6 Thanksgivings and have yet to get something even close to what I would like to eat on Thanksgiving but I do think that this was the Worse example of what not to feed me yet. I'm not really a go to the show type person but do enjoy the comedy people and this week the group they had did a nice job. For the grandson, he loves the Kids Club. Never an issue getting him to go, most of the time its getting him out that's the problem. As for ports, I 've been to most before so don't get to excited about tours. I generally wait until we get there to see what the weather is before committing to something. Costa Maya was a first time for me and surprisingly even with 3 ships in (one a mega ship) the shore area wasn't as bad as I expected. (not to say it wouldn't have been better without the mega there) Getting off was as simple as getting on took my own bags so I didn't have to play the bags in the hallway /wait until some unknown time to leave , find you bags in the mess and slupp with the crowds through the immigration process. I left before the crowds had no trouble getting a van outside the terminal to go to the airport. $8pp instead of the $21 that Carnival wanted. Only needed a dozen people to fill and we were on our way. Overall thoughts: I like the Carnival line and I would do them again but NEVER on this ship again. Even the basic things I think of when thinking Carnival were missing. Great if you just want to get away but ship was very lacking. Cutting back is very evident if you have cruised much. I think that if this had been my first experience with Carnival I would probably be looking at other lines for any future trips I might try if I wasn't turned off altogether from this one. Read Less
Sail Date: November 2018
Ports are amazing, ship is falling apart! Mold in bathrooms, leaks all over the ship, food is sub par and entertainment is horrible! Staff has an attitude as if they are doing you a favor ....shows are bad and the pools close almost every ... Read More
Ports are amazing, ship is falling apart! Mold in bathrooms, leaks all over the ship, food is sub par and entertainment is horrible! Staff has an attitude as if they are doing you a favor ....shows are bad and the pools close almost every time the ship is in port. Rooms appear old , filthy and not in good shape...debarkation process is a nightmare....carnival really needs to dry dock this ship and redo it....will never do it again...what was intended to be a nice family thanksgiving cruise was less than that.....our children did not have a good time, and it took us 2 hours to get a table in the formal dining room with the my time dining plan...then an additional hour and a half to finish dinner...so a minimum of 3 hours just for dinner, which caused us to miss other activities in the evenings....We will definitely not ever do this ship again due to the condition of the ship itself and the poor service received. Read Less
2 Helpful Votes
Sail Date: November 2018
Just got back today. I am a gold member. I've cruised Disney, Royal, and Carnival. Been crusing 15 years. We did have a good time because we make the best of what ever life throws. Kids had a blast. Paid $4000+ before stepping on ... Read More
Just got back today. I am a gold member. I've cruised Disney, Royal, and Carnival. Been crusing 15 years. We did have a good time because we make the best of what ever life throws. Kids had a blast. Paid $4000+ before stepping on ship. We live close to port. Carnival lost my business. The sauna , steam room, spa hot tub, kiddy pool, gym touch screens were broken the entire 8 day trip. Three pools and on port days only 1 open???? The forward 5th floor hall (both sides) toward kids club is was dripping the entire trip. They actually rigged a large water bottle(pic). Thank God I wasnt on that floor. Smelled of mildew. Bought 3 excursions. 2 through carnival one through Bolden. Passion Island had tons of seaweed. And we could not swim. The drinks were watered down. Food was good. The lady who met us at port did not tell us we could get a refund. She told us there was some seaweed and had us sign back of ticket. BUYERr BEWARE. When we got back I asked the excursions department why carnival didn't cancel. They asked me if the port lady told me there was seaweed. I told them yes..and she had me sign. They said , Well because u signed we can't refund you. ..and you could've changed beaches. They didn't seem to care that I was never told I could change beaches or that i ever had a choice and he was very cocky. Very rude. And BTW I never asked for a refund. I just asked why it wasnt canceled. The sting day turtle excursion was pretty awesome..except half of the time was spent traveling. Now the food. O m g when i tell you over tje years the food quality, and service has declined..it has. Any cruiser who has cruised for at least 8 years knows it. Thry have moved from classy dinning to low cost Cisco. Frozen pancakes frozen hash browns, fake chocolate. Cakes over filled with pectin. Food is not good anymore. The menu was boring and processed. Worst food I've ever experienced on a cruise. I guess they have to since people waste a enormous amount of food. People overeat to the point of illness..its really crazy. Thanksgiving dinner looked like vomit. Please teach the chef how to prepare a American Thanksgiving for a THANKSGIVING cruise. That was not even close. We left. I lived off fresh fruit and salads mostly. Kids club staff is amazing. My girls begged to go ti all the activities. Didn't use night owls. The entertainment was nice. Lots of 80's/90's activities. Highlights: Dr Sueus breakfast 80's trivia, build a bear, bingo, sunrises, Kids club workers,lip sync contest. , pizza workers Read Less
2 Helpful Votes
Sail Date: November 2018
The decor on this ship is just bizarre! It needs a whole remodel. This was my fifth Ship i have cruised on with Carnival and i have to say my least favorite. The enterainment was awful they had serveral different bands that just didnt meet ... Read More
The decor on this ship is just bizarre! It needs a whole remodel. This was my fifth Ship i have cruised on with Carnival and i have to say my least favorite. The enterainment was awful they had serveral different bands that just didnt meet the standards Carnival had on past ships. We were very bored on this ship. They did the 80's Rock /glow party on the Lido and we had to leave because the band butchered all the songs. The DJ would have done way better! Even the playlist entertainment wasnt as good as in the past but that was there last time together, the new ones that arrived on the last night were way better. The food even seemed to be lacking on this ship! Dinner every night was very bland. There wasn't the variety on this ship like some of the other ships . Pizza place and the deli seemed to have the best food but that gets old after 7 days! Most of the staff was very friendly! Our Dinner servers were great Dante and his crew did an awesome job trying to make us happy. Our room steward Myrene was very friendly and accommodating to our needs/wants! And the comedians were hilarious Billy and Kim. Carnival should really think about dry docking this boat for a complete remodel and food upgrade. I will not book this ship again. And in the future i will do my research on the ship before booking, just wish i would of done that this time, but didnt realize Carnival had some lower end ships out there! Read Less
5 Helpful Votes
Sail Date: October 2018
Choose this cruise because the departure port was close to home - Tampa. First let me say that I've been on a number of Carnival cruises and usually enjoy the food. This ship seems to be the exception. Ship was smaller and didn't ... Read More
Choose this cruise because the departure port was close to home - Tampa. First let me say that I've been on a number of Carnival cruises and usually enjoy the food. This ship seems to be the exception. Ship was smaller and didn't have the typical Lido configuration of Guy's, Blue Iguana, large buffet, etc. Instead there were about 6 small, crowded little stations, mostly serving the same food every day - inedible chinese, hockey puck hamburgers, strange tasting Mexican, etc. The chefs seem to be from India or southeast Asia and the spices used were very different. Most Italian dishes did not contain any sort of basil or spice normally associated with Italian food. The pizza was good and the deli sandwiches were ok if you didn't mind standing in line for over 1/2 hour to get one. Desserts, usually my favorite, were hit and miss. One day there were only cookies and several times the cakes tasted stale. Dining room food was only slightly better. Toward the second part of the cruise there were long waits for food at dinner. My pet peeve on this ship was that the entire starboard side of the outdoor areas seemed to be for smokers and many times the smoke carried over to the other side. Had to avoid the second deck as the smoke was always spilling out of the casino. Ports were ok, service was good, entertainment below average. No I would never book this ship again. Read Less
3 Helpful Votes
Sail Date: October 2018
Generally like carnival cruises. Days at sea had no breakfast or lunch in dining room just brunch. No room service last day. Only TV was CNN, two cartoon channels, sorry movies on that channel. Food was tasteless but lots of it. ... Read More
Generally like carnival cruises. Days at sea had no breakfast or lunch in dining room just brunch. No room service last day. Only TV was CNN, two cartoon channels, sorry movies on that channel. Food was tasteless but lots of it. Staff was outstanding. Best room steward in last 25 cruises. Wanted to eat in the dining room for all meals but was at Lido more times than I wanted - to wait in long lines, limited menus and lack of staff. Saunas were not hot, steam was not enjoyable and inside hot tub not hot enough. Tours were too expensive and not anything I wanted to do more than once. Liquor on ship was more expensive than buying at home and saw no deals at all. Getting off ship at Tampa was the worse experience I have had in 50 cruises. Only three custom officials for the whole ship. Had a luggage tag 1 and took more than two hours to get off ship. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise for the itinerary and the sail date worked best for our needs. The ship is well worn and disappointing. We had a balcony state room and it was in need if updating and repair. Part of the hooks on the curtains were ... Read More
We chose this cruise for the itinerary and the sail date worked best for our needs. The ship is well worn and disappointing. We had a balcony state room and it was in need if updating and repair. Part of the hooks on the curtains were missing or torn off and the carpet was well worn. The were nicks and dents in the counter and wood work. The dress code in the dinning room was not enforced people wore athletic shorts and tops and jeans to the evening meals. The shows were very amateurish and juvenile We went but walked out eveynight was not worth viewing. The food at the buffet was not up to par at anytime. There were extremely long waits. People were saving lounges on the deck for hours that you never seen occupied. Why have rules and dress codes if they are not going to be enforced. We have been on numerous cruises and ships. We have been on several different cruislines and this one was very disappointing. Would not recommend!! Read Less
Sail Date: September 2018
We chose this cruise because of seeing the Panama Canal. The Miracle is a small ship by today's standards. The embarkation at the Tampa port was long and tedious, taking an hour and half to get aboard. On board, there was only on ... Read More
We chose this cruise because of seeing the Panama Canal. The Miracle is a small ship by today's standards. The embarkation at the Tampa port was long and tedious, taking an hour and half to get aboard. On board, there was only on place to get lunch at the whatever it's called buffet. A friend wanted a sandwich from the station that makes custom sandwiches. It took him 35 minutes. I ended up with hot dogs most of the time as it usually was the shortest line. The main challenge in the buffet was hunting down an available table. The dining room must be a training ground for staff as we continually got the wrong order. Why can't the dining room be open for lunch in order to alleviate the buffet overflow? The four of us had "anytime" or whatever it's called. I have to admit that a couple of times we were assigned to tables where our servers were Jessie, Myat (sp?) and Mallinan (sp?). They were excellent, prompt and had the correct meals. The other days were not up to par. On the days at sea there were really very few activities. Eating and trivia were the main activities. The entertainment was average. In Limon, Costa Rica we were supposed to go zip lining. Because of a protest against the government our bus sat in traffic for an hour an a half before they were told to return to the ship. As earlier excursion were delayed, the Carnival staff did know of this and should have cancelled before we left. By the way as you exit from the ship into Limon, you are greeted by a bunch of vendors selling "authentic" stuff. I decided to go through this and into the small cruise terminal to Liimon proper. When I saw the razor wire et al I decided not. We do have high praise for the cabin attendant who was discrete and very friendly. Read Less
3 Helpful Votes
Sail Date: April 2018
I have been on carnival ships several times and never had a complaint until this ship. First off we paid about 2,500 for the two of us for a suite thinking we would have a better experience and wanted to try a better room. The room was ... Read More
I have been on carnival ships several times and never had a complaint until this ship. First off we paid about 2,500 for the two of us for a suite thinking we would have a better experience and wanted to try a better room. The room was nice but the AC hardly ever worked. We called numerous times to be fixed and it never was. There was hardly any activities and Grand Cayman you barely had enough time to do anything. Last tender was at 2:15. This boat was nothing but geriatrics. It was wall to wall walkers and wheelchairs. We found the very few people that were under the age of 70. That made excursions with tenders take extra long due to all the assistive devices. Service was horrible. Being in a suite I expected more but got less than I would be being in an interior cabin. The staff wasn't very friendly. Especially when we called about our AC and had to call repeatedly for someone to show up. All other cruises I had been on in carnival had entertainment and this one lacked the fun appeal. There wasn't much to do and even there lido deck parties had barely anyone at them. Maybe because all the seniors were in bed by then. Days at sea they shut things down early as well so we pretty much were at the casino or the room with not much to do. Also a word to the wise when you use your sail and sign account do not use a debit card. Every transaction and i mean every one links to your bank account so when you use it to buy a drink (couldn't do the beverage package as my boyfriend doesn't drink) or use credits for slots it adds to your bank account that I had several overusage charges from my bank. I ordered a cake for a birthday and when it was delivered it sat out in the heat of our room and was melted with no plates or utensils. Got attitude when I called about it. Guess we were supposed to eat it with just our mouths and hands behind our backs like little fat kids in our overpriced room. Very disappointed in this cruise. Read Less
4 Helpful Votes
Sail Date: March 2018
Despite the itinerary and best efforts by Cruise Director Adam, Sous Chef Singh, and many staff and crew, our cruise simply did not meet our expectations. The overall condition of the ship was far below the standards that we expect—the ... Read More
Despite the itinerary and best efforts by Cruise Director Adam, Sous Chef Singh, and many staff and crew, our cruise simply did not meet our expectations. The overall condition of the ship was far below the standards that we expect—the ship simply needs a complete overhaul. The amount of maintenance required throughout the ship was obvious to all—it should head to dry dock now. Rust was evident everywhere! Our railing needed to be stripped and re-sealed (many, many months ago). Lights were out throughout the horribly decorated dining room which looked more like a weird funeral parlor than an inviting dining room. The Mad Hatter’s Ball Room was likewise ridiculously designed and entirely too small and I efficiently structured to fit the audiences for the Punchliner Comedy Club. Unfortunately, there was one comedian who couldn’t buy a laugh in multiple shows...far below our standards. Also, most of the singing hear onboard was horrible—aren’t these singers seriously vetted before arrive onboard to sing? The food was mediocre at best, save Chef Singh’s Chef Table, which was excellent—however there was an unexpected additional fee (we believe a gratuity) that was never discussed or seen in written form. We also had two gratuities of nearly $100 each added automatically to our account that showed up on the bill at the last day as we were leaving the ship. This was not expected—we have always left cash for the room steward and helper, as well as the dining room staff. We had already tipped the dining room staff the night before too.... Read Less
2 Helpful Votes
Sail Date: March 2018
This was my first cruise and I took my teenage son with me. I know a good number of people that have been on them before and several really seemed to have enjoyed them. The first issue I had was a cancelled shore excursion I had ... Read More
This was my first cruise and I took my teenage son with me. I know a good number of people that have been on them before and several really seemed to have enjoyed them. The first issue I had was a cancelled shore excursion I had booked with Carnival prior to departure. I was told the amount of the excursion would be refunded to my card in 5-7 days and a new gift card for the rest would come in 10 days or less, in the form of a new gift card. This would have given me time to use the money on the cruise, but it has been a month and three phone calls, and so far I have gotten $3.94 on my credit card and nothing more. I am also told I will have to be refunded the rest ($156) to a new gift card only. I find it odd that a company that tracked every penny I spent before and during the cruise can't figure out how much they own me or how to pay it. The room was small, as expected, but in good condition. I had an extended balcony, but didn't see the advantage of it over a normal one, so it wasn't worth the extra price. The second issue came here. My son had an allergic reaction to the pillow and/or the blanket. The cabin steward was great though. He changed both out for us and even cam by the next day to see how we were doing. Great guy. Dinning was nice, with plenty of food to eat. We ate at the steak house on board, but it was way over priced for what we got. It was really no better than the regular dinning area, but cost $35 more per person. All the staff was at the restaurants were great though. Most of the entertainment seemed to be geared toward an adult crowd; multiple bars, a casino, art shows, and comedy shows. Other than a few musicians in the atrium bar, we were board during days at sea. My son was interested in the karaoke, but it was for 18 and up. There were two pools, but they were small and over crowded. I purchased a new excursion for the one that was cancelled, so we had one for each stop. For the most part, they were good, but always a bit rushed and unorganized. They didn't seem to stay onshore as much as the other cruise lines and wanted us back on ship 45 minutes prior to stated when I purchased the cruise. The new excursion was a day at the beach, which seemed a bit of a waste, as I can do the same with a drive instead of a cruise. The BOSS dive was good, but the jellyfish were out and made it a bit troublesome. The Mayan ruins were great to see, I had always wanted to see them. The last trip was also great, semi submerged ship and chocolate factory. Getting on and off the ship in Tampa is another issue. We were not treated very well in either case. They shore worker were very short with us and not very informative. Overall, I really don't see this as something I will do very often. It just isn't worth the price paid. Which makes the issue with getting a refund on an excursion they cancelled even more of a pain. When they finally decide to pay me the money, it will be on a card I may never use. Which means I'm out the $156, mostly because they waited so long to pay me the money they owed for cancelling the excursion. If they had paid me when they claimed they would, I could have applied it to the amount I spent on the cruise entertaining my son and I. Now, do I really want to spend another $3,000 on another cruise, so I can recover the $156? And, what is going to go wrong this time? Read Less
Carnival Miracle Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.5 4.0
Entertainment 4.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 3.5 4.0
Family 4.0 4.0
Shore Excursion 3.0 4.0
Enrichment 1.5 3.5
Service 4.0 4.4
Value For Money 4.5 4.1
Rates 3.0 4.4

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