3 Helpful Votes
Sail Date: May 2018
Traveled with four others, from different states to have a nice relaxing TRAVEL vacation. Embarkation was delayed by two days with no explanation what so ever with only a week in advance notice. We lost two ports... Our main goal was to ... Read More
Traveled with four others, from different states to have a nice relaxing TRAVEL vacation. Embarkation was delayed by two days with no explanation what so ever with only a week in advance notice. We lost two ports... Our main goal was to travel to different places. Long customer service lines. Leaking ceilings. Closed off places because of maintenance Toilet overflowed. Bathroom light went out. Yellowish brackish toilet water after flushing No communication at all Because we were stuck in Tampa for two day, they supplied shuttle services to places like Clear Water Beach, but didn't inform anyone that there was an extremely limited schedule of three times per day. People were left standing on the sidewalk with their family and beach gear because they couldn't fit on the one shuttle going to the beach. When I complained about the toilet and bathroom light, they said all they could offer was some chocolate covered strawberries since I already paid for the Cheers program. (they got annoyed because they couldn't offer me a free drink...) But then they showed up with some small cakes plucked from the buffet! Severe lack of communication on all fronts. I had sent an email about my grievances with the short notice of the delayed embarkation. They replied two weeks later with a cheeky note saying "Happy National Go Barefoot Day Ellie! Seems fitting as you and Pagna are enjoying a beautiful day in Cozumel today, yes, we responded to her too - how fun is that?" They only apologized for the delay in response, closing with: "It is our sincere wish that you allow us the opportunity to win back your confidence and exceed your expectations." And yet offered nothing at all. I will say that my time off-ship, at the two ports we actually made it to, was enjoyable. Though unfortunate that they were two out of the seven days on the ship. Our servers were extremely kind and accommodating, and the staff and bartenders were the shining stars of the trip for me. Read Less
3 Helpful Votes
Sail Date: May 2018
The cruise was substandard- improper equipment, smokey environment throughout the ship with poor if any exhaust system, murky pool water, impolite mechanics/technicians, poorly working stateroom air conditioning and the list goes on. If ... Read More
The cruise was substandard- improper equipment, smokey environment throughout the ship with poor if any exhaust system, murky pool water, impolite mechanics/technicians, poorly working stateroom air conditioning and the list goes on. If Carnival ever sends an email stating there are 'unavoidable routine maintenance issues' that cause the ship to be docked a couple days, here is what that meant for us. Propeller issues(took 3x to dock the ship), divers removing propeller parts, exposed pipes with water dripping all over the ship, large industrial fans drying out carpet, blowing germs in the air, smell of sewage when flushing, poorly working cabin a/c. This is NOT routine maintenance. Carnival refuses to refund any amount, but instead offers on board credit and a discounted future cruise. WHY would anyone want to cruise again with them when they don't stand behind their "product or service" ? Stated that since nobody else had complained about the a/c in our cabin, that part of our complaint was basically invalid. On board, we were refused a fan because they were only for medical necessity- so we had to purchase 2 fans for both of the staterooms. We also had to keep the curtains closed so the cabin would not heat up-when checked, it was deemed 'satisfactory' by ship standards of course. I don't go on a cruise to keep my curtains closed.I work hard for my money and do not want to throw thousands of dollars away again. When I purchase a product, it is with certain expectations. Carnival would have fared better to keep its customers happy by a partial refund to me rather than placating with on board credit and future discounts. The excursion ticket time was incorrect on Carnivals side, left us waiting and extra hour in terrible heat and then the excursion was cut an hour shorter because of schedule changes. Carnival would not refund that money either. Carnival offered cruises last minute for $65 pp for gamblers, but cannot afford to compensate me fairly for valid dissatisfaction and to keep my business. The staff was mostly pleasant, but obviously stressed from the beginning, doing the best they could do. The food was good, dining service was slow but pleasant. Customer service on the phone when called to 'complain' was poor. I actually had no desire to ask for a refund, but was hoping for an understanding ear and maybe a small discount. When the CS stated that they could not do anything because no one else had complained...and was completely disassociated from the emotion of how terrible this cruise was, then is when I went from disappointed, wanting to give feedback, to mad and wanting reimbursement-not moneys toward a future cruise that I am not inclined to want spend my hard earned money on. PLEASE look at all cruise lines prior to booking with a company who does not stand behind their name. Especially do not cruise the 'Miracle' ship. Read Less
5 Helpful Votes
Sail Date: June 2017
I choose this cruise because it left out of Long Beach and we just did not feel like flying this year. I was very disappointed, in the cleanliness of the ship as well as several of the crew members where very rude, Three times with ... Read More
I choose this cruise because it left out of Long Beach and we just did not feel like flying this year. I was very disappointed, in the cleanliness of the ship as well as several of the crew members where very rude, Three times with bartenders, one of them twice. Dining reservations messed up and they had received 5 calls prior to sailing to make sure that was taken care of right. Nasty, rude Maitre d and the assistant Maitre d was also uncaring and rude. Dirty Balcony, bad layout on the ship (which ok its and older design) Bad tender organization in Cabo. So many other things that I just could not justify for the price paid. I am a frequent cruiser and I expect good service and a clean ship. I had recently sailed with Carnival on the Inspiration, from that experience I thought Carnival had stepped their game up. Well, the Miracle felt like a bait and switch. The capper for me was when I returned and received my survey, believe me I told them how I felt. I really expected an email back or a call, just saying sorry. But Nope! Last time I sail with Carnival. Back to Royal Caribbean for me, and my groups of people I take with me. Read Less
6 Helpful Votes
Sail Date: May 2017
This was a seven-day cruise roundtrip from Long Beach, California with visits to Puerto Villarta and Cabo San Lucas. Hubby and I are experienced cruisers (close to 50 cruises). Until this cruise, we thought that there could never be a ... Read More
This was a seven-day cruise roundtrip from Long Beach, California with visits to Puerto Villarta and Cabo San Lucas. Hubby and I are experienced cruisers (close to 50 cruises). Until this cruise, we thought that there could never be a bad cruise. We stand corrected! From beginning to the end, this was a subpar experience. Embarkation We arrived early so we could relax in the lounge and have a cup of coffee prior to embarkation. When Carnival first moved to the Long Beach from San Pedro, there was a separate check-in lounge inside the terminal for suite, minisuite and priority passengers. The lounge then resembled the airy lobby of an upscale hotel, furnished with comfortable and attractive sofas and chairs. There was coffee, juice, sodas, water, and a large variety of snacks. Now, the lounge is located outside the terminal, resembles a stuffy Quonset hut and is furnished with uncomfortable, straight backed chairs crowded into every available space. There is no coffee, water or snacks. When I inquired why, the attendant told me that they couldn’t solve the “ant” problem. We walked over to the Queen Mary, paid the $10 admission so we could have breakfast inside. Our other option was a food truck located by the parking garage. The Cabin Since this was a short cruise, we opted for an unobstructed view balcony on Deck Four. Usually, everything is spic and span. The balcony furniture had been wiped down, but was not quite clean. The glass was so smudged that it detracted from the balcony view. The last time I saw so much rust on a balcony was thirty years ago on a P&O cruise ship that was decommissioned after that cruise. It was day four or five when the workers washed down and cleaned the balcony thoroughly. The Food What food? Gone was the “eat at the buffet almost anytime.” It was more like “when is the buffet open?” That is unless we wanted pizza or a deli sandwich. Not something I wanted every day. When the small buffet was open, the variety was not there. Same food every day. The room service menu was another shock. The things that used to be free, like chicken wings and French fries now came with a surcharge. Sort of puts a bad taste in your mouth. Pun intended. The restaurant dining has always been our favorite until this cruise. The food and service has always been very, very good if not excellent. This cruise, not so much. On the whole, the hot food was just warm and slightly overcooked. On the first formal night, I chose the lobster tail and shrimp. Without asking if I wanted it, another lobster tail was put on my plate. Rather than have it go to waste, I asked for a container so I could put it and the remainder of my meal in the cabin refrigerator. For the first time on any cruise, including several other Carnival cruises we were told no; it was not allowed. It got worse later in the week when I was ill. Nothing contagious, but I didn’t feel like getting dressed for dinner. My husband went to the dining room to get something for me to eat. The maitre’d told him that it was not allowed even though I had done the exact thing when my husband had the flu on another Carnival cruise. The maitre’d then told my husband that he had to “call his supervisor” for permission. I finally got something to eat, but not without my husband becoming very insistent. One positive memory was the officer (the head of bar services from Florida). He absolutely loved his job and we could tell. He cared the passengers and was very cordial to us and polite to his employees. It was refreshing. Disembarkation This was the best part of the cruise. Unfortunately, after talking to some of my fellow passengers, it seems that our experience on this cruise is becoming more the norm on Carnival line ships in the corporation’s attempt steer passengers to its more costly lines: Princess, Costa, Seabourn, Holland America, Cunard an Read Less
2 Helpful Votes
Sail Date: March 2017
This was supposed to be a fun Spring Break trip for my family but it was the worst vacation we have ever taken! Both myself and my husband got food poisoning from food we ate on the ship! We returned home dehydrated and very sick! This ... Read More
This was supposed to be a fun Spring Break trip for my family but it was the worst vacation we have ever taken! Both myself and my husband got food poisoning from food we ate on the ship! We returned home dehydrated and very sick! This was the first and last Carnival cruise we have been on! We cruised with Norwegian three times and Disney once. We were not impressed with the Miracle. The ship was filthy! We had an extended balcony cabin, 8275, looking off the back of the ship. The 21 and over area was one deck above us and we woke up to throw up on our balcony and napkins. They stayed there until the end of the cruise. This was the roughest ride we ever had on a ship! It was so rough that it opened cabinets, made things fall off tables and rolled us out of bed. The ride was rough going down and returning. I'm not sure if it was because we were on deck 8 or because we were in an aft facing cabin. There was a constant vibration from the engines and then rolling back and forth. There really wasn't much choice on restaurants. There was one restaurant and then the buffet. I didn't like how the buffet was set up. There were small stations set up but you had to walk around a lot to look at what was available. Not every station was open for lunch or dinner and this was a sold out cruise so lines were long. We ate at the restaurant twice but the menu was the same with only 4 entrees changing. I was just used to more choices on NCL. I ate a corned beef sandwich from the deli and threw up for 18 hours. My husband had a Caesar salad from room service and was violently ill with vomiting and diarrhea for 24 hours. When we told our room steward he said that a lot of people were sick. What I thought was a plus, 24 hour launderette, turned out to be a minus because the machines left brown stains all over our white clothes. I was surprised that the Port of Long Beach doesn't have inside facilities. You check in and then wait outside for hours. It was cold when we arrived and we sat on cold concrete waiting. Overall, the Carnival Miracle was a dated, dirty ship. We will not cruise with Carnival again because of how sick we were and it was not as good as NCL. Read Less
3 Helpful Votes
Sail Date: March 2017
Let me say first, this was not my first Rodeo! We have cruised most lines and all over the world destinations! This cruise line is so greedy and stupid, they first cancelled my reservation for Non-Payment "from my travel ... Read More
Let me say first, this was not my first Rodeo! We have cruised most lines and all over the world destinations! This cruise line is so greedy and stupid, they first cancelled my reservation for Non-Payment "from my travel agent" Not Me! Then offered me "inside cabin" when I had paid for an "extended balcony" for the same money? Really! They did finally get a regular balcony, which they gave to me for "additional money"! Now wasn't that just special! They invade your luggage, looking for weapons???? Really, try booze! Heaven forbid someone would sneak some booze on board, after all they offer you unlimited (15 actually) drinks per day, to encourage drunks and bad behavior with kids aboard! And if you have one person in your cabin that likes to drink, but the other doesn't, you "both" have to purchase the "All you can Drink" package for $800+ for the week! Now there is a real savings. I guess they don't understand "human behavior 101." A happy customer is a more extravagant customer. I would have spend more money in bars, photos, and gift shops, but I wasn't going to spend, but bear minimum to enjoy myself, since I was unset with Carnival! And don't even try to bring a "plastic bottle of water" on board as it might have some illegal BOOZE inside! I had a brand new bottle of water UNOPENED as I was fighting a cold and needed to sip water, and they literally DUMPED MY WATER BOTTLE IN THE TRASH, before I could board. Another person behind me tried to dink her water, and was told to GO OUTSIDE IF SHE WANTED TO DRINK IT! He was just plain RUDE! Another kicker was I usually take some kind of decorations for the season, and tape to the cabin door, so friends can find our room easily. I did that with some St. Patty's garland and had a note, address to me, that it wasn't allowed, unless I wanted to purchase "their" fire retardant decorations from "their" fund shops! And true to the Greed of Carnival down to the lousy decorations With all the cruise lines to choose from, you would think they would be a little more CUSTOMER FRIENDLY! I WILL NEVER BOOK ANOTHER CRUISE ON CARNIVAL! Ports were great locations for visit and we enjoyed all three! But word to future cruisers, pick another line that isn't worried about paying their CEO's multi millions! Read Less
9 Helpful Votes
Sail Date: February 2017
We've been on two other Carnival cruises on different ships each time. This by far was our worst experience cruising. It was our honeymoon cruise so we booked a balcony room on the 7th floor so we could enjoy the views from the ... Read More
We've been on two other Carnival cruises on different ships each time. This by far was our worst experience cruising. It was our honeymoon cruise so we booked a balcony room on the 7th floor so we could enjoy the views from the balcony. To start with the fridge in the room didn't work so it took them two days to replace it. The bathroom light fixture above the sink had dead moths laying in it when we got on the ship and still had them when we got off. The mirrors in the room were dirty and the counters were dusty. The staff on board wasn't as friendly as previous cruises, like my husband mentioned it felt like we were on a ship that the employees knew it was going out of business and they were all going to be without jobs. On previous cruises they were so friendly and nice, and when greeting us called us by name. Not the case on the Miracle! The adult pool on the Serenity deck looked like dirty lake water, you couldn't see the bottom or sides and it was left open this way even after I reported it. I manage an apartment complex that has a pool and a hot tub and know the requirements for maintenance and these were not maintained properly. Granted they can get dirty but proper health procedures would require them to temporarily close them until the chemical levels were within the guidelines for operating a public pool. Some of the elevators didn't work while, women's restrooms had out of order signs posted on them, automatic doors on the Lido deck leading from the pool area to the buffet area was out of order. The list goes on and on. It was the roughest riding ship we've been on even when the water wasn't rough we would lie in bed at night and could feel it vibrate. We didn't experience anything like this on the previous cruises. Really disappointed with Carnival. The ship was built in 2003 and refurbished 2015 so you would think that the decor would be nice. Wrong it was horrible, reminded me of something you might see in the 60's. We both got sick from eating the food on the ship on the last day of two days at sea. My husband was served a lobster tail in the dining room that was mushy and slimy. We had to send it back. Other passengers commented when we got off the ship that now they know why it's called the Miracle because it was a miracle we all made it back safe. Read Less
2 Helpful Votes
Sail Date: January 2017
My Trip on Caravan Miracle Ship. !st Day, Was great entrance, having a cane for support meant I was somewhat handicapped, so I was whisked in front of the line. So great first impression. However, that was soon ended with an emergency ... Read More
My Trip on Caravan Miracle Ship. !st Day, Was great entrance, having a cane for support meant I was somewhat handicapped, so I was whisked in front of the line. So great first impression. However, that was soon ended with an emergency safety evacuation check. They tried to account for every person. So one of the crew personnel was assigned several pages with the peoples names, and had to physically find the name on those pages. REALLY, they have no computers to be able to automatically check name cards. What a joke. So after an hour of waiting around, they proceeded to show us how to use the life jackets. Of course, by then, we would have all drowned. So on our way, the ship departed. Great, let us begin our wonderful trip. A fantastic supper was available. At least 3 star treatment, however, far from 5 star restaurant service, since you had to chase down the waiter for coffee refills. So then the walking began. A lot of walking. However, in my case it was welcomed, since I needed exercise. Located the pool area, was hoping to get some laps in the pool. Very disappointed. It was more of a wading pool, with a hot tub. The deep end that I saw was about 9 feet by 5 feet. No laps to be had. Since I am a nighthawk by nature, naturally I could not sleep, so around 2 in the morning off I went looking for stuff to do. Well, very disappointing, Everything was closed. There was nothing. They said in their brochure, that there was several 24 hour items available. I roamed the ship for 35 minutes, I found absolutely nothing open. I guess the crew was tired, after such an exhausting day. 2nd Day. Hoping to at least have access to the internet, even if I had to pay extra for it, so I signed up for the $62.00 weekly package. However, after several attempts, I found out that it does not work with every computer. They could not get it to work with my computer or my I-pad. So I at least signed up for the text messaging on my phone. Worked most of the time if you were out of the room, while you were roaming around the ship. But, neither my wife or myself were ever able to make it work from our room. So, to access the App on our phone, we had to leave the room, to find anything on the ship. However, once we found all the places to visit, we were somewhat pleased to find the comedy club. Also, the entertainment on the ship was quite good. More than satisfactory. Of course, you had all those wonderful eating places to indulge your palette. 3rd day. Hoping to make up for the first two disappointing days, we tried to make an excursion to the baja mainline. Well same as 1st day, they lined us all up the length of the ship and one by one took the peoples name and assigned a number to go to shore. Once we saw the lineup was ridiculously long, we did not bother to even attempt to go to shore for a two hour stay. However the day was not a complete lost, I found out that they had computers on board that actually worked on the internet, So was able to get some news about the world. And of course, access my E-mail. So all was not lost. Again, the meals on ship , were still in the 3 star class. 4th day. Added another hour to our clock time. It was too hot for my wife and I to attempt to go to shore. So we stayed in our cabin most of the day, simply because the whole gambling casino was completely closed. Here’s hoping that the trip will end soon. One of the problems with cruises is that if you dislike the voyage there is no alternative, you are simply stuck with finishing the cruise. It would not matter how unpleasant it became. 5th day. Rock and roll the ship went. Obviously, they wanted to make up time, so put pedal to the Metal, and wayward we went. By now, all that walking and mostly the sugar fix was starting to take its toll. We both were extremely tired and listless. So snoozing became the norm. Another problem, with the amount of people on board is that you have to shower at night, because there is no hot water in the mornings. 6th day, we should arrive back in the waters of the USA. Spent most of the day walking to get rid of my sugar fix. Way too many cakes and deserts. Really looking forward to debarking the ship. Being an 73 male with the need of a cane, made it extremely hard to walk around. The ship swaying back and forth quite excessively made it worst for walking. 7th day, Read Less
2 Helpful Votes
Sail Date: January 2017
This may be the last time to see my BROTHER. That was the main reason for my wife & I to go. We were looking forward to be in THE GRAND SUITE .Little did we know that we where going to have a room with major things so wrong and during ... Read More
This may be the last time to see my BROTHER. That was the main reason for my wife & I to go. We were looking forward to be in THE GRAND SUITE .Little did we know that we where going to have a room with major things so wrong and during the cruise we missed two ports and two excursions and we were stuck on the ship for two extra days. My wife and I decided to fill up the whirlpool tub in our room. As we started to enjoy our experience, I noticed that there was something brown starting to float around, and kept getting worse and worse, we also got our body parts sucked up in the suction vent that we noticed was broke. The water looked like sewage, and also smelled like sewage, we were both grossed out, also started not to feel well afterwards, they tried to fix to it but never did the rest of the cruise we had to warm up bottled water and use that for our shower. Our steward was a very nice person and helped us out all cruise long .the TV was just hanging there and the ice box door would not close. room service was very good. We had also noticed that when meals were ready for everyone in the chow lines, rarely did we see anyone use the hand sanitizer at all, kind of made us a little uneasy eating. They should watch and make sure everyone washes their hands. Read Less
Sail Date: January 2017
Poor: Housekeeping, Food, Service, Attitude. Old ship. This ship is very old if it would try to get a higher speed than 25 knots it would most likely fall apart, speaking of the ship and it's engine, you can feel the engine roaring ... Read More
Poor: Housekeeping, Food, Service, Attitude. Old ship. This ship is very old if it would try to get a higher speed than 25 knots it would most likely fall apart, speaking of the ship and it's engine, you can feel the engine roaring and vibrating on every floor. If you want to know how it felt like sleeping, tell your Grandmother your dying, put your phone on vibrate and under your pillow and try to fall asleep as your Grandmother is calling you for the 567 time trying to find out if you're okay. That is exactly how it feels like sleeping on the Carnival Miracle. On the way back to LA (Aboard the ship) my kids woke up with bite marks most likely from bed bugs. I hope I didn't bring any home otherwise well have to get rid of every mattress we have and quarantine our home. Later during the day we went to look at the pictures at the photo department. One of the staff members accused us of trying to take a picture (with a phone) of the photos displayed on the display walls. I tried to explain to him it was misunderstanding but he chose to use profane language, instead of solving the issue. He then called his manager, who had a look at my photo gallery, and there happened to be no pictures of the photos from the display. The staff member understood that he was wrong and left without saying a word even when I asked him for his name twice. I made a complaint at Guest Services, and I explained my issue. She recorded everything and promised me I would receive the paperwork with the case number, early morning. I didn't receive anything. Read Less
6 Helpful Votes
Sail Date: December 2016
This was the absolute worst vacation of my life. I have taken several cruises in the past and this was by far the worst ever. Room was filthy - had to call housekeeping 3 times to get it clean and point to the filth and ask for it to be ... Read More
This was the absolute worst vacation of my life. I have taken several cruises in the past and this was by far the worst ever. Room was filthy - had to call housekeeping 3 times to get it clean and point to the filth and ask for it to be cleaned. I finally just cleaned it myself. The food at the buffet was horrible, under seasoned and tasted frozen. They state they have several restaurants on this ship but in all actuality it is a huge buffet with different "stations". You have to pay $35 per person to go to the nicer dining which was pretty good. The pools are freezing with children running around with non existent supervision. The food in the main dining is terrible, lack luster and just plain awful. There are no activities for us night owls after 11pm at night, the dance club allows teens to stay in there all night, oh and there is only ONE dance club. I was thoroughly disappointed with this cruise line and will never ever consider going Carnival again. Read Less
5 Helpful Votes
Sail Date: September 2016
We came from Australia with a few other families. When I booked I found it difficult to find out about what was on the boat, ie: restaurants, entertainment, what the rooms looked like, which was worrying . Before the cruise stared we ... Read More
We came from Australia with a few other families. When I booked I found it difficult to find out about what was on the boat, ie: restaurants, entertainment, what the rooms looked like, which was worrying . Before the cruise stared we waited for 45minutes in the hot sun on deck while they did some sort of check, I didn't know what the purpose of this was as I could not hear from the loud speaker, and I found the staff were not interested either. The room was adequate, though very dated, bed comfortable, towels old and a little stained, bathroom small and outdated. I never meet the room steward so I can't comment. The air conditioner was terrible , it was noisy and could not be turned off. There was only one dining room ( not counting the stake house at $35) or the awful buffet on the top deck. The dining room had the most atrocitious decoration, I found it hard to sit in the room. The dining room wasn't open for lunch which was disappointing. I never ate at the Buffett , as I don't like lining up , eating from plastic plates and cups and eating food that other people can touch. There was very little in the way of entertainment , no theatre production at night, bingo $20 a card and only 3 games, big rip off. The 2 last days a sea were terribly boring. The only redeeming feature was the Alchemy Bar, elegant , with the best staff onboard by far. I would not recommend this cruise to anyone. Read Less
7 Helpful Votes
Sail Date: September 2016
This was our4th cruise, 2nd cruise with Carnival, and was a family reunion of sorts. There were 25 in our party. Let me start by saying the Carnival Miracle is a worn out and tired ship. In my opinion it needs to be retired or completely ... Read More
This was our4th cruise, 2nd cruise with Carnival, and was a family reunion of sorts. There were 25 in our party. Let me start by saying the Carnival Miracle is a worn out and tired ship. In my opinion it needs to be retired or completely refitted. This boat has VERY few features and amenities that the rest of the Carnival fleet has. There is rust everywhere around the ship, most notably the framework of the balconies. There were no stage productions on this boat, has the smallest waterslide (75') in the fleet, no Seaside or Drive-in outdoor theatres, no Guys Burger Joint, Mongolian Wok, or Blue Iguana Cantina. which are on most other ships. The upper outdoor sports area is small with not near the options of the newer ships, however, the gym was well equipped, though small. Now for the bad stuff. The food and service were abysmal!! Our room steward was the only bright spot of the entire cruise. (probably because we never saw her, but she did an excellent job with our cabin). Most eating establishments say they remove the calories from there delicious food so you don't gain weight. Well Carnival has accomplished the same thing by removing the flavor and quality from their food, and offering up the same bland and at times inedible food at the buffet, day after day after day! The pastries were like they were from a week old bakery, the fruit and cheese filling dried to the point of being like plastic! The only item I noticed that differed from day one was that the eggs benedict (at least I think that's what it was) and on day 6 changed from poached egg on salmon to ham, but the yellow substance they passed as hollandaise sauce didn't improve either version. To be honest, I've eaten much better food at the buffets in Laughlin and Stateline (Primm). Everything appeared to have been setting in warmers for hours before being served. My diet for the week consisted of oatmeal for breakfast, and pizza for lunch. I did not find anything else on the buffet line palatable, nor the food for breakfast in the dining room. The dining room menu never changed throughout the whole cruise. For dinner, we had a table of eight, and we did throw them a bit of a curve ball. 2 of our diners had special needs. One was vegan and the other gluten intolerant. Every night was a struggle trying to get things ordered to accommodate our special need friends. There is always a bit of a language barrier, but you would think after the third night they'd get nothing with meat for one, and no bread or anything breaded for the other, but they would keep bringing stuff they could not eat to the table, and when questioned, got a bit of an attitude. There was not a single night at the main dining room where we had some one come by and ask us for drinks. The food was marginal at best with a few exceptions.Our 1st elegant night, I ordered a lobster tail and prime rib with a baked potato. The lobster was cold, no au jus or horse radish for the rib, and no butter or sour cream for the potato. We never saw another server until they gave us desert menus 20 minutes later. Our 2nd to last night in the dining room our table was seated at 5:55. At 6:35 the Matre d walked by our table and asked how we were doing, and I informed him we we'd be doing much better if someone could at least bring some water to our table. The Matre d actually brought us water, then I asked how about some one to take our order?. It was quite obvious that every one around us had finished their main course and were started on desert, and we still didn't even have water at our table! Never an apology, and we ended up missing a show as they hurried us along because they had to set up for the 8:00 seating. The last night went smooth until time for desert. I was the only one wanting desert, so flagged the waiter down and tried to order, but he said he needed to place the whole tables order at the same time. I tried to explain I was the only one ordering desert and everyone else was visiting family at other tables. He said he'd be right back. 5 minutes later he took my order. 15 minutes later, not having my desert and the staff lining up to do their "Conga" line, We got up and left. Suffice it to say, I'm a gold card customer that will never reach the platinum level. Our 1st Carnival cruise was good, not great, but OK. Not sure if Carnival is cutting costs or having difficulty staffing, but we will not be coming back!! Read Less
17 Helpful Votes
Sail Date: August 2016
My family (mother, grandfather, and his girlfriend) took the week long cruise out of Long Beach on the Carnival Miracle. By the end of day 1, it was abundantly clear we would never take another trip on Carnival again. Being native ... Read More
My family (mother, grandfather, and his girlfriend) took the week long cruise out of Long Beach on the Carnival Miracle. By the end of day 1, it was abundantly clear we would never take another trip on Carnival again. Being native Southern Californians, we all met a single house and then drove down to the Long Beach terminal. Embarkation was a nightmare. I was the sole non-senior citizen on the trip and traveling with two people who require assistance walking and hearing. Given our unique challenges, we opted for Faster to the Fun, which did get us right to a check in agent with no line, but we were immediately chided for bringing 2 cabins to the agent at once. I explained that since they needed help standing, we couldn't just leave them in the line. The agent was still rude and forgot to give 2 of us sign and sail cards. Boarding of the ship was also delayed for 2 hours due to technical problems which left everyone outside with minimal seating. The process for handicap assistance is absurd, it was paper based on you had to pray that the pushers found you among the crowd. The FTTF got about half of our bags there early and got us entry to our rooms which were filthy. I am talking inches of dust on the desk and hair on the sheets. The ship is decorated in hideous garish over the top decor that is deteriorated. The only room that wasn't jarring to the eyes was the Alchemy Bar. We all guessed the ship was about 40-50 years old and were shocked to find out it was only 12. Public spaces and rooms were tiny and the hallways are all jagged, making the layout confusing and almost impassable with a walker or wheelchair. We had extended balconies, which sounded like a great idea, except that they were so narrow the loungers had to be turned sideways to walk past them, rending the whole balcony useless. The rooms were cramped and felt very dated and dilapidated. The food in a word was inedible. At every meal at least one person was left with a meal that they took a bite of and refused to eat. At peak, 4 of of 6 people refused to eat the food they were served. The only edible desserts were the molton cake and the sherbert. The quinoa and baked tomato and the fun french toast were the two stand out dishes that were by far the worst things ever given to a person to eat. The pizza was the only consistent edible food on the buffet, and always had a long line. Entertainment: There was entertainment? The comedians were good, there was nothing else for adults. Service was horrible. Our waiter never came to check on us and would only notice that we didn't eat our dinner when they came to clear plates. One day our breakfast was left sitting for 30 minutes, so we all had an ice cold breakfast. Frequently we were brought the wrong items. Getting a lemonade was almost as hard as wrestling it away from a bear. The cabin stewards were overworked and didn't have the time to adequately take care of the cabins. The final nail in the coffin was when an 85 year old fell in the bathroom, and we called 911, not only were both calls answered after 10 rings by guest services, it took in excess of half an hour for someone to show up. Once we got to medical services, the staff there was great. Thankfully other than a massive hematoma, she was ok, but had her injuries been any more serious, that kind of response could have had serious consequences. This was not an isolated incident, as we heard another passenger experience a similar wait time Never ever ever again. Read Less
Sail Date: June 2016
I have been on 12 cruises in the past and 3 of those were with Carnival. After this cruise I will never sail with Carnival again! I was supposed to have early dining but when I arrived I was in late dining. Traveling with a young kid this ... Read More
I have been on 12 cruises in the past and 3 of those were with Carnival. After this cruise I will never sail with Carnival again! I was supposed to have early dining but when I arrived I was in late dining. Traveling with a young kid this was unacceptable. I asked 4 nights in a row to have my seating changed and the staff was extremely rude and did not care about me. In addition the food quality was terrible. On the elegant night I ordered prime rib. It was the worst food I had ever tasted after two bites I left and went to the lido deck for pizza. The cruise cut corners everywhere. It was so cheap. There weren't even any strawberries for the chocolate fountain. One day my daughter asked for peanut butter and jelly. Carnival could not even splurge for real jelly. There was artificially flavored purple/pink goo. Absolutely disgusting. She wouldn't touch it and I don't blame her. When I returned from the cruise I complained about the quality of the cruise. Carnival had no interest in fixing anything. They said we can not compensate you in any way for your terrible experience. We just take notes. I will never sail Carnival again. Read Less
3 Helpful Votes
Sail Date: April 2016
Do not travel or trust carnival cruises. They do not honor their "Best Price Garuantee." I found a cheaper price and followed the process but never heard back from them - ever! My room was filthy; chewing gum stuck under the ... Read More
Do not travel or trust carnival cruises. They do not honor their "Best Price Garuantee." I found a cheaper price and followed the process but never heard back from them - ever! My room was filthy; chewing gum stuck under the table and dried liquid streaks down the cupboard wall. I was charged money incorrectly and they told me it would take 3 to 4 working days to credit my account. Only after getting my bank involved it took 30 days and ONLY after constant contact, I finally got my money ($1400!!). My room was left open all day while i was on my day excursion. Shocking! The bath had little black hairs on the sink. The room didnt have robes and the safe didnt work.. when i called to query this I was asked "Are you sure? Did you check?" Carnival said sorry about the door being left open. I will NEVER cruise with carnival again. Read Less
Sail Date: November 2015
So disappointed. Had been looking forward to this trip since the summer. We opted for the Premium Balcony room since it would just be my husband and I. This room was at a significant greater cost than the regular balcony. The room was ... Read More
So disappointed. Had been looking forward to this trip since the summer. We opted for the Premium Balcony room since it would just be my husband and I. This room was at a significant greater cost than the regular balcony. The room was dirty, not at all well maintained and overall very underwhelming. There was someone's long black hair everywhere. That just truly grosses me out. Paint was chipping and missing and the furniture had definitely seen better days and about 15-20 years out of date. The food was the absolutely worst thing about this cruise. AWFUL is a gross understatement. The lido deck buffet and dining room were awful. People were walking out of the sea day brunches truly upset because the eggs were inedible. The lines at the buffet were worse than most buffets in Vegas at a 1/10th of the quality. They truly skimp on food quality. That use to be the best part of taking a cruise. Carnival seems to have their bottom line more in mind than dining on the boat. The steakhouse was the only positive dining experience we had on board. For seven days entertainment was very limited. I could not even imagine doing the Hawaii cruise for 14 days on this tiny ship. Keep in mind it is one of Carnivals smallest and oldest vessels. I wish I would of known this before booking this trip. Read Less
4 Helpful Votes
Sail Date: October 2015
Hawaii itself was great (as always), but the treatment of the passengers by the Carnival Miracle staff was UNACCEPTABLE. First of all, the long embarkation lines---outside in the heat---at the Long Beach (CA) terminal could easily have ... Read More
Hawaii itself was great (as always), but the treatment of the passengers by the Carnival Miracle staff was UNACCEPTABLE. First of all, the long embarkation lines---outside in the heat---at the Long Beach (CA) terminal could easily have been avoided by better planning on the part of Carnival. But even worse,, the lines at the Kona (HI) dock (waiting for a tender for over an hour), showed total incompetence on the part of the Carnival staff. There were over 500 people in line at about 4 PM and NO TENDERS whatsoever. This is DISGRACEFUL. We finally had to call Carnival management while waiting in line to tell them to contact the ship and get some tenders to the dock. Lastly, the entertainment and on-board activities planned by the Cruise Director were, in a word, BLAH. Overall, I would give the Carnival staff a rating of D- . Read Less
1 Helpful Vote
Sail Date: December 2014
I've been on over a dozen cruises; a few with Carnival. NEVER would I have thought to research to look for article written in April about problems with the ship. Prior to this cruise I said Norweigen was the "Yugo" of cruise ... Read More
I've been on over a dozen cruises; a few with Carnival. NEVER would I have thought to research to look for article written in April about problems with the ship. Prior to this cruise I said Norweigen was the "Yugo" of cruise lines; Carnival has beat them. First off, Carnival should have notified everyone at the time of booking about the article. Carnival wasn't "up front" with it's guests for this cruise. We found out from overhearing staff talk about how the Miracle had been having propulsion problems since early this year, and how as guests figure out about the problems they, the staff, get berated for it. This ship should've been dry docked the day after it was built, sure as heck not until 2015. Of course, the highlight, because the piece of garbage couldn't cruise at normal speed the "fun" (pun intended) began. We didn't get to go to Maui (they say it was due to the seas, but, once again, employees made comments there was never an intention to go due to propulsion problems.) The ports we did get to go to we arrived late at. Gee, thanks for the $200 credit......um, I believe I paid $1,500 a person. In my eyes you owe us a total refund. Lets talk food --- um, excellent, if you like eating the same food for 15 days straight. At one point we ate at McDonalds --- it seemed as if it were gourmet compared to the food on the Miracle. Let's talk internet -- right, an expensive joke. It's a Miracle alright, just not a good one. Make it right Carnival, give us a full refund. Read Less
1 Helpful Vote
Sail Date: November 2014
JeeperGirl said it best in her review on the Carnival form - The Good, the Bad and the Ugly. PRICE - The price was great for us. In fact, it was super cheap. BUT ... you get what you pay for. VIBE - When we first boarded, the vibe was ... Read More
JeeperGirl said it best in her review on the Carnival form - The Good, the Bad and the Ugly. PRICE - The price was great for us. In fact, it was super cheap. BUT ... you get what you pay for. VIBE - When we first boarded, the vibe was good. There appeared to be a good mix of people and ages. By Day 2 we realized that we were on a Spring Break cruise in November. Saw people rudely demanding bar service at 8 am or earlier often. We kept hearing people say there were hardly any kids on board yet we saw numerous herds of kids running loose without adult supervision (ie, running loose on upper decks in extremely windy conditions, without parents present at the water slide, mini golf and basketball court, and more disturbingly in the hot tub and pools). This is not Carnival's fault. Thank goodness there were no serious incidents. We like kids. We like kids even more when parents actually act responsibly in parenting their children. We were on vacation. Parenting other people's children is not our job. BAD BEHAVIOUR - Please people, wear some clothing in the dining areas. No one wants to see the hairy beer bellies when eating breakfast, nor the shoelace up womens' butts when having lunch. See Spring Break comment above. Everyone likes to have a good time. When it becomes non-fun is when certain passengers are falling down drunk by mid-day and arguing with the staff. This starts to make it non-fun for the rest of the passengers. Saw this situation several times. A favorite episode was a drunk man arguing with bartenders, who cut him off at the bar, and then they told him his credit card had maxed out. That was Day 3 of our cruise. Again, not Carnival's fault. Another memorable moment was at dinner in the Bacchus dining lounge. It was an "elegant evening", meaning formal attire was required. We managed to dress up (ie, long dress and suit and tie). As we were entering Bacchus a very drunk woman with a drink in hand, slopping her drink everywhere, wearing shorts and deck sandals, was hollering and stomping away barking that "they" (assuming Carnival staff) refused to seat her in the dining room. Again, not Carnival's fault. The maître-d was simply doing his job. These types of incidents were happening quite often throughout the ship. STAFF - We found our cabin steward Kammie and our dining waitress Eva to be exceptional. The waiters in Bacchus and in the bars, as well as the casino staff in particular were great too. Overall, we found the staff friendly and helpful overall. We noted that the staff on the Lido deck were quite young and not overly motivated. We found ourselves cleaning tables and shifting used plates, glasses, etc. constantly. Ashtrays were overflowing, surfaces (tables and seats) were sticky, there seemed to be garbage on the floor chronically. Carnival could definitely improve in this area. FOOD - Dismal. There is no other word. Everything was cool or cold. We nibbled what we could through the day and hoped to fill up in the Bacchus dining room at night. Again, the food was cool and alternated between overcooked or undercooked on the same plate. By the looks of what we were served, food was simply slopped and dumped on plates in the kitchen. Waffles one could not poke a fork into. Spraying PAM on the top of buns before grilling deli sandwiches. On the final day of the cruise, the tepid pasta at the lunch buffet on the Lido deck was served in Bacchus dining room as a gourmet dinner option. We know because we ate it twice that day. Blecght!! :p SHOWS - The shows were great!! We thoroughly enjoyed those we went to see. We saw others' comments on this forum and must point out that if one expects to see a Vegas blockbuster entertainer, then those folks should be going to Las Vegas. DECOR - Wow. There was an area with tables and chairs in a hidden corner near the chapel that was like a quiet garden space. Lovely. The glass elevators in the atrium were cool. The colours were disjointed, and definitely mismatching. We found it all to be overwhelming. But that said, it did lend to a distinct party atmosphere. We found the library uninviting, once we did find it. Why the need to lock up the books? ACTIVITIES - The water slide was fun. We played mini golf and ping pong. The basketball court had lots of kids in it every day having a good time. Perhaps Carnival could assign a staff member to pick up after the kids (ie, pick up golf clubs and place them back on the racks, etc.). The giant chess set had broken pieces. MAINTENANCE - We saw burned out lights, broken and chipped table tops (tiles missing), wooden stair treads loose. Perhaps maintenance work could be done at night when the guests are sleeping (ie, hosing down decks (not only mopping), cleaning glass panels, cleaning surfaces (tables and chairs), etc.). TOWELS - We enjoyed using our 2 Carnival blue towels when out on the decks during the day. Perhaps towels could be placed near the pools like other cruise ships do. Using the same 2 Carnival blue towels for a week (unlaundered - do cruisers have to pay to launder pool towels?) seemed inappropriate and cheap. CRUISE DIRECTOR(S) - Troy and Mel did a great job. Keeping over 2,100 human beings of all ages entertained, happy and informed is a Herculean task. Add to this the hurricane in Puerto Vallarta that had the Captain scrambling to keep us safe and scheduling alternate ports of call, further complicating Troy and Mel's jobs. We thought that Troy and Mel and the officers all were exceptional in dealing with the hurricane and all the drunk partyers. Until it came time to disembark in Long Beach. People generally do not listen, pay attention nor necessarily follow instructions well. Carnival needed to get people off the ship quickly so that new passengers could be loaded. We get it. But literally announcing for people to disembark in their designated groups as instructed with their room cards or, as Troy so eloquently stated, "I WILL SERIOUSLY KILL YOU", was the final straw for us. OVERALL - You get what you pay for. We met some really great people on the cruise (you know who you are!) and thoroughly enjoyed spending our time with them. We were unable to see our ports of call due to a hurricane. That is no one's fault. Carnival did a great job organizing a last minute stop in La Paz which we really liked. La Paz was a pleasant surprise and we hope to fly back there in the future. We were unaware that the stop in Los Cabos was only for 3 hours in the morning. If we had known the stop was going to be that brief, we would have organized ourselves better. Again, not Carnival's fault. Maybe better announcing of the brief stop on Carnival's part and us paying better attention would have had us visiting Los Cabos. Regardless, it was fun seeing it from the ship. FINAL ANSWER - Carnival is a great deal for the money. But be aware that, in our opinion, this is what we would term as being the "Wal-Mart of Cruising". We wanted a relaxing vacation "off the grid" and we got it. When problems arose, we removed ourselves from the area or wandered off to do other things elsewhere on the ship. Would we cruise Carnival again? Yes and no. Carnival would definitely be our last choice. However, if we could get a screaming deal to cruise 3 days on a repositioning basis (ie, $99 for two), we may do it. But it would have to be a super crazy cheap deal. On the upside, we did lose weight. Read Less
Sail Date: March 2014
When the opportunity arose for me to to sail on Carnival for my anniversary I thought what the heck, I sell the product but have never been on them. Well I was disappointed to say the least, mostly in the food, but also the lack of pride ... Read More
When the opportunity arose for me to to sail on Carnival for my anniversary I thought what the heck, I sell the product but have never been on them. Well I was disappointed to say the least, mostly in the food, but also the lack of pride and ownership that the crew had in their ship. Beds were rock hard, and this ship is in need of a major revamping! Shows were disappointing as well, there were some fun times as I enjoy trivia games and such and Laura and Benji were fantastic! The adults only area is very nice, but you have to be there before the sun rises to get a spot, even though the ships rules say you cannot "reserve" a spot people would go down and get their spot and then head in for breakfast and would hang on to their spots till the sun went down. Need a hack saw to cut the beef and on the last night I had the eggplant/zucchini and found cellophane in my food.The fitness center is nice and I made use of that. I could go on but basically like the title says, you get what you pay for. Thankfully I only had to pay taxes and gratuities or I would have felt worse. Also the sofa sleeper did not have any additional bedding and we had to request that and then waited almost 2 hours for them to come so we could go to sleep. Bathroom quite small but manageable. Read Less
1 Helpful Vote
Sail Date: January 2013
My husband and I chose this ship and sailing because it left and returned to New York. This cruise was sandwiched between two Celebrity Cruises out of Florida. We should have just flown to Florida. People were permitted to dine in the ... Read More
My husband and I chose this ship and sailing because it left and returned to New York. This cruise was sandwiched between two Celebrity Cruises out of Florida. We should have just flown to Florida. People were permitted to dine in the main dining room in anything they wanted to wear. This in spite of a note in the daily Carnival program stating that certain items of clothing, i.e. cut off jeans, flip flops, etc. are not permitted in the dining room. My husband and I were appalled at the appearance of people in the dining room and twice spoke to the assistant maitre's and maitre'd about it. They do literally nothing about it. The maitre'd said people just walk into the dining room. To which my husband replied, 'Then don't serve them.' We ate at Nick and Nora's five nights out of the eight to escape that awful dining room. I think of it (the main dining room) as similar to a fast food restaurant at a truck stop. Anything goes, food is nothing special at all, bar servers were terrible. The waiters were prompt but seemed harried - I am not surprised. The hostess precious did not even greet us as we entered. Trivia was fun. We met some nice guys from our area. The fitness center was crowded but adequate. We were truly happy to be off this ship. Read Less
Sail Date: December 2012
4 days of gastroenteritis does not make for a fun cruise. I boarded the ship healthy and remained so for the first 2 days. Then in the middle of the night I experience horrible heartburn that by morning turned into explosive diarrhea. ... Read More
4 days of gastroenteritis does not make for a fun cruise. I boarded the ship healthy and remained so for the first 2 days. Then in the middle of the night I experience horrible heartburn that by morning turned into explosive diarrhea. Spent 4 days confined to my cabin with a limited and very horrible food from room service (Jell-o didn't jiggle, it was like a hockey puck). Made several visits to the infirmary and needed i.v. to rehydrate me. I had become so dehydrated my veins collapsed making it difficult to insert the i.v. needle. My arms were purple for weeks afterwards. At least the infirmary didn't send me a bill because I'm more than a little suspicious that Carnival knows it's responsible although the official reply when I enquire about remuneration was that they are not responsible for illness. Whatever precautions they take are not enough. And compared to NCL, they are lax in their sanitation measures. NCL had Purell dispensers by the doors of every public rest room in addition to the ones at the dining facilities. And at the buffet they actually have a crew member spray the hands of the guests as they enter, not taking chances that the guests will do the right thing and take it upon themselves to sanitized their hands. Okay, so this wouldn't be a fair and balanced review if I just complained about illness. The days I was up and about and using the ship's facilities proved that the ship is a dump. Most of the Atrium area is taken over by the photography dept. so there is no place to sit as each seating area was set up with a backdrop, lighiting and cameras. Carnival has really cut back in their entertainment as far as music goes. Mostly a few guitar players. The one featured in the Atrium was actually quite annoying. There was a good band in one of the lounges. I attended one of the adult comedy shows. The room was packed. They really need to do this in the main theatre and not the club. The comic was obviously pandering to the crowd by overdoing the foul language. I mean, it wasn't part of the joke, it was just used as expletives in practically every sentence. Without it, he doesn't have an act. The room seemed to work hard at yelling out and making a lot of noise just because it seemed like the thing to do and not because it was part of the crowd's mood. The days I did dine in the main dining room were not very impressive. It's like meatloaf and mac & cheese type offerings instead of fine dining. I guess you need to dine in the supper club if you want anything exceptional. Day activities were pretty lame and consiering it was too cold to sit outside and use the pool area, it made for a pretty boring cruise. Even before I was confined to my cabin I found myself spending a lot of time there watching tv. This I did not have to pay for a cruise. My cabin steward did a great job, especially considering he had so much extra clean up tnanks to my illness. I only hope he didn't catch the bug from me. I also have to salute a lot of the staff who would wheel me to and from the infirmary. I was so weak that I even requested a wheelchair take me to the dining room since it was on the opposite side of the ship. After hearing about Hilary Clinton's fall and subsequent problems due to her gastrointestinal problems I am glad I made the request. The last thing I needed to do was have a fall on top of everything else. I needed to use the casino to cash in an onboard credit. I applied the money to a slot machine and then cashed out. When I went to the cashier he made an obnoxious remark about not playing the machines at all. That was none of his business. Since Carnival subsquently would not remunerate me at all (RCL did in a similar situation by the way) I was glad to get back the full value of the obc in cash. To make matters worse, I was told that the use of the pay per view films would be free during my confinement. I checked with Guest Services the evening before we disembarked and that was confirmed. P.S. my final statement did not have the film charges removed. I now had to go during disembarkation back to Guest Services which was no mean feat since the deck was packed with people lining up to disembark. At Guest Services this very obnoxious man told me I was only entitled to have some of the charges removed because some of the films were watched before. Luckily, I had my letter from the Infirmary with the earlier date showing. It was only then that he backed off and removed all of the charges without so much as a "sorry." The standard inside cabin I was assigned was much smaller than the standard outsides. There's no place to sit and relax. You need to lie on the bed. The bed was comfortable but took up most of the cabin. There was barely any room to set down a room service tray. I don't know how a couple would manage in my situation. I can't imagine how that cabin would be if it experienced a fate similar to Carnival Triumph. Speakin of room service, they really know how to louse up an order. One time I ordered tea and got coffee. I only needed a pot of hot water (I already had cups) and some plain tea bags. The waitress took it upon herself to do up a tray of everything I didn't need which meant she had to go back again to get me some plain tea bags. She seemed annoyed that I didn't show gratitude for the effort she had made. But how could I when I'm still waiting over an hour to get a plain cup of tea? All she had to do was bring a pot of hot water and a few tea bags. No one asked her for things she wasted. I hope she learned her lesson to stick to the passengers' orders. But usually there would be a problem no matter how you spell out to the person taking the order. Somehow the language barrier gets in the way. Carnival really needs to make sure the people working certain positions have the best possible language skills. But I doubt their supervisors have them so how can they judge. Due to my confinement I wasn't able to leave the ship so I can't review them. Likewise for shore excursions, although nothing stood out on their list. After 17 cruises with Carnival I have now called it quits with them. I sold off my shares of Carnival stock yesterday and won't plan on sailing her. I might consider continuing on the other brands owned by Carnival as I wouldn't want to cut off my nose to spite my face but since I have no immediate plans to cruise with any of them I'll cross that bridge when I come to it. Read Less
Sail Date: November 2012
My husband and I took our daughter on the Miracle out of New York City November 30th through December 8th. First, let me begin by saying that the Manhatten Terminal is disgustingly dirty and disorganized, not to mention the $285.00 it ... Read More
My husband and I took our daughter on the Miracle out of New York City November 30th through December 8th. First, let me begin by saying that the Manhatten Terminal is disgustingly dirty and disorganized, not to mention the $285.00 it costs to park your car at the pier. The terminal agents are unpleasant - typical New Yorkers. Do not expect niceties ... these people do not care. It is not nearly the same treatment you receive when you embark out of Tampa or warmer climates. The Room (8273): The room was really nice - a Vista Suite. Hardwood flooring as you walk in, a real shower (not a shower curtain that sticks to you when you are showering), King bed, and wrap around balcony. It is wonderful. EXCEPT for the fact that a few times we found cigarette packages on our balcony. Keep in mind if you are interested in this nice Vista Suite that the Serenity deck (adult retreat) is located directly above you. We would have thought that these mature adults were above tossing their cigarette packs onto the deck below, but we learned differently. Room Service: For the first three days, room service did not answer the phone. When I called, a recording came on that said "please hold, we will be with you shortly." However, shortly never came. Finally, I went to Guest Services and asked them to call. Interestingly enough, Room Service answered immediately. After ordering Room Service, food still had not arrived 60 minutes later. I called to ask and my order had never been placed. Stateroom Stewards: Fabulous. These people work so very hard! Cleanliness: Ok, here is where it gets interesting. My husband and I witnessed handfuls of people placing their water bottles under the water spicket on in main buffet area. We said to each other "someone is going to get sick before this cruise is over." Days later, cruise staff was seen with Purell dispensers, and were requiring people to use the Purell before touching anything in the buffet area. Also, the Carnival staff was serving the desserts. From what we can gather, the entire 4th deck was extremely sick! Hmmm, I guess we were right and that they should have prevented people from placing their personal water bottles under the spickets. People are really stupid and there is no shortage of stupid on the Miracle. There are more motorized wheelchairs and Hoverrounds than I have seen in a nursing home. I mean really .... come on. You can hardly move because of the space that these things take up and forget about getting a table near the deli or pizza station at lunch or breakfast. If you do, the table will only be marginally clean. Pizza Pirate: The 24/7 pizza is a joke. Pizza is never ready and there is always a line waiting for pizza. The workers at the pizza station treat you disrespectfully and act like you are putting them out. Numerous people were complaining about the "24/7" pizza ... not to mention, the pizza is not good at all. It is not even as good as a frozen Freschetta pizza. Pizza Pirate offers Caesar salad but if you ask for one, they will rudely tell you to get if off the salad bar. Pay careful attention to the Caesar salad, particularly if you DO NOT LIKE ANCHOVIES. My husband noticed that there are anchovies in their Ceasar salad. Disembarkation: A joke ... total joke. As directed, we left our stateroom by 8:30 a.m. and never left the shift until 11:15. We waited for over 2 hours in the hallway / lounge area to get off this ship because they allow the non-US residents to disembark first. There were numerous "non US residents" that would not proceed to the gangway and held up the entire disembarkation process for two hours. Not that this is Carnival's fault, however because Carnival is often so affordable, it attracts the white trash of society. We have appropriately named Carnival "Wal-Mart on the Sea." If you are looking for cheap and you do not mind white trash and only marginal cleanliness, Carnival is the way to go. Read Less
Sail Date: April 2012
We sailed on the Carnival Miracle in April out of NYC. We had cruised on Carnival's Inspiration 8 years ago(our first cruise) and everything was exceptional. However, we were truly disappointed with this cruise. Our major ... Read More
We sailed on the Carnival Miracle in April out of NYC. We had cruised on Carnival's Inspiration 8 years ago(our first cruise) and everything was exceptional. However, we were truly disappointed with this cruise. Our major complaint is with the difference in the treatment received by the staff. Primarily with their security staff on trying to get off the ship at the ports was the worst. After being at sea for 2 days our first stop was Puerto Rico and I think most everyone was anxious to get off. The ship only had one exit available and it seemed like chaos getting people lined up and took forever. It was not a pleasant experience and the security staff in charge were rude. Same thing happened at Turks and Caicos. We had booked a private excursion at Turks and thought we would miss it. Luckily they waited for us. At St. Thomas it was better because they did have 2 exits open. Not sure why they would only have had one at the others but it sure was poor planning and you felt like a criminal the way you were yelled at by the staff to stay in line etc. Another major difference we found was with Room Service. On our first cruise I was amazed at their prompt efficient service. Not this time. After the first 3 days I gave up and never called them again. Our order in the morning only consisted of two pots of tea and fruit. Never got that right. It was just the two of us and we just each wanted a pot of tea that basically give us two cups each to drink. We would get one pot of tea and four cups, one pot of tea and one cup, couldn't make them understand. They also would take forever to answer and you were placed on hold or even hung up on. So I gave up and would wonder down and carry it up myself. So they lost out on their tips that way. I also tried putting out the card on the door, but that never came at all. The best staff encounter was our room steward. He was great and we had no complaints at all with him. So we tipped him extra at the end since we choose to do our own gratuities at the beginning. We only tipped our dinning room staff the minimum since the service was just acceptable. I was thinking that perhaps there was a communication issue as our orders (for a table of six) were mixed up on 5 of the 7 times visiting the dinning room. The food itself was good but not exceptional. The bar staff that we encountered were good. You couldn't see the TV screen properly if you were lying in bed and we had to call them for service. That took two days to fix. Apparently from talking to other guests at breakfast they had the same issue. Not one to sit and watch TV while on a cruise, but do like to turn it on just before falling to sleep. Couldn't even make out the faces. Our experience at the ports of call: Puerto Rico - Not good. We had opted to venture off to a public beach and took a taxi there that we shared with someone else from the ship. That was ok but found the public beach very dirty. We started to walk back to find a cab to take us back to the ship. Found one that was just parked at the side of the street but he said he would not take us, that he was too busy. So we had to walk about 2 miles back to ship (on his directions) and never saw another cab. Not a pleasant experience. St. Thomas - We went to Secret Harbor Beach for snorkeling. I had researched this prior to the cruise. It was Wonderful. Probably the best snorkeling and the most pleasant beach I have ever visited. Highly Recommended. Amazing snorkeling experience and no crowds. Turks and Caicos: Nice. We had booked a private snorkeling charter. Preferred the snorkeling off the beach in St. Thomas though. Disembarkation from the ship: Good. Have to admit it was much better organized than getting off at the ports. Felt like they couldn't wait to get rid of us. Summary: Although we still enjoyed our cruise,I have to admit we're not planning another one soon. Going to book at an all-inclusive resort next year instead. Hopefully, you enjoy your cruise, just don't put high expectations on Carnival's Miracle. Read Less
Carnival Miracle Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.5 4.0
Entertainment 4.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 3.5 4.0
Family 4.0 4.0
Shore Excursion 3.0 4.0
Enrichment 1.5 3.5
Service 4.0 4.4
Value For Money 4.5 4.1
Rates 3.0 4.4

Find a Carnival Miracle Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise