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  5. Queen Mary 2 (QM2) Cruise Reviews
15 Helpful Votes
Sail Date: January 2018
Assuming that we would receive a five star experience; we booked this crossing but in reality we have experienced better food and service at chain motels.The ship is beautiful but not entirely functional. Our room butlers were superb but ... Read More
Assuming that we would receive a five star experience; we booked this crossing but in reality we have experienced better food and service at chain motels.The ship is beautiful but not entirely functional. Our room butlers were superb but the rest of the staff is a horror. We lost water and heat several times during the crossing and in one case there was no heat for 15 hours. In trying to resolve the problem, it was discovered that the majority of staff has an attitude. I was put in my place by a telephone operator, told by another staff member that she had made a phone call so what else did I want. It is necessary to almost rant and rave to get problems resolved. This attitude permeates most of the staff.......spa, pursers, library, concierge. The food was ok. There was a strong start but quality declined as we got into the trip. Our servers were excellent and competent but that cannot compensate for mediocre offerings. The ship is massive and it took 7 minutes for me to walk to the library from my suite. It had to be a chore for some people forward to reach the Grill's Restaurants during the heavy weather. The Queen's Grill is long and narrow and the tables are set too close to each other, fortunately we had great neighbors or it would have been horrible. It sits on deck seven where other passengers walking by can literally stop and stare at you eating or evaluate your menu choices.It is a moderately attractive room. The brilliantly remastered Kings Court Restaurant resembles the Clara Barton rest stop on the New Jersey Turnpike and after one meal there; the food is certainly better on the Turnpike. The food looks and tastes like my high school cafeteria lunches. Entertainment is standard ship board fare although several of the lectures were excellent especially the multi part talk on airline safety. You should get the message, by this point that Cunard, and the QM2 do not deliver on the promises in their advertising and they are selling a mediocre product.. Read Less
6 Helpful Votes
Sail Date: December 2017
Like to be away over holidays & this cruise use to be wonderful lst cabin - Royal Theater over my head. Vibrating dancing & music til 11 @ night Hotel manager told me nothing can be done in a few days, they'll change my ... Read More
Like to be away over holidays & this cruise use to be wonderful lst cabin - Royal Theater over my head. Vibrating dancing & music til 11 @ night Hotel manager told me nothing can be done in a few days, they'll change my cabin 6 days later I was moved. Moved to a lovely cabin w/a balcony. Tv did not work. No heat at night..it cut off & I had to sleep w/robe, socks & cover myself w/my raincoat. Was told problems on the ship w/.a valve Toilet one day would not flush....& when it did, hardly any water. Not just my cabins, many others had no toilet for a day Called for maintenance..only 7 men that were working..& I had to wait.. Soap, I had 1 bar in my bathroom..tipped up front so I got stuff that I should have had to begin with. Linens stained...washcloths had brown stains. Comforter dirty..not washed..never used it...got 2 top sheets instead. Very disappointed..took this same cruise & it was wonderful....not this time...everything changed. & not for the better...Even 1 night the lobster was fabulous! A few nights later, no one at the table could chew it..very tough & dry. Read Less
5 Helpful Votes
Sail Date: December 2017
How to explain the appeal of the North Atlantic in December - enormous skies, a vast gray ocean (sometimes roiling, occasionally serene), short days and cozy evenings, and the time-suspending experience of not seeing land for a week. This ... Read More
How to explain the appeal of the North Atlantic in December - enormous skies, a vast gray ocean (sometimes roiling, occasionally serene), short days and cozy evenings, and the time-suspending experience of not seeing land for a week. This was our second time on a mid-December crossing and likely not our last. First the good: The ship looks beautiful since the remastering last year. New furniture, carpets, and color schemes are lovely and very well done. The new Carinthia lounge is attractive at all times of day, and old favorites like the Commodore Club still please. We enjoyed some absolutely stellar lectures (ha, an accidental pun - one of the speakers was an astronomer); and heard several concerts from a wonderful classical pianist. Overall it was the best enrichment/entertainment selection we've had to date on any ship. One major quibble. We were in Queen's Grill thanks to favorable mid-winter rates, and although the stateroom was fabulous and the restaurant was very beautiful, we felt let down by the quality of the QQ restaurant food. The menu choices were limited and heavily skewed towards beef. The beef itself looked pretty but was strangely lacking in juices. The same potato dish (a sort of gratinee) was served at nearly every meal, and steamed cauliflower and broccoli appeared too often. One day we asked for spinach at dinner, and it was quite delicious, so the kitchen was capable of more. The best dish I had was a fish curry at lunch. The overall impression was that Cunard emphasized status foods (beef tenderloin, lobster, etc) that would satisfy people's concept of elegant dining, but didn't care enough about the actual preparation to please the palate, too. A couple of meals in the King's Court were frankly mediocre. One other minor quibble - we went to the Carinthia lounge one evening to sample the sherries there. The room was a mess - uncleared tables, bits of trash on the floor, and no sign of a waiter. We were there around 6 pm so maybe we arrived during a shift change or something. But we didn't bother to go again. The condition of that room was a glaring exception to the otherwise immaculate state of the rest of the ship. Others have noted the increased cost of bar drinks. We thought the wine lists and bar menus were fine and offered plenty of good choices, but the prices were indeed on the high side. We happened to be in the Golden Lion at trivia time one day and had a good time playing along. We didn't sample any of the shows. We love Cunard and will undoubtedly sail with them again. (Seriously, where else can we wear our formal clothes?) But are hoping to see that the quality of the food improves in the meantime. Read Less
16 Helpful Votes
Sail Date: December 2017
The 26-night Christmas/New Year cruise on Queen Mary 2 from Southampton to New York, the Caribbean and return to Southampton revealed the on-going cost cutting, rip-off prices and declining restaurant food provided by Cunard. It failed ... Read More
The 26-night Christmas/New Year cruise on Queen Mary 2 from Southampton to New York, the Caribbean and return to Southampton revealed the on-going cost cutting, rip-off prices and declining restaurant food provided by Cunard. It failed to provide shuttle buses when berthing some distance from a town; the ship’s toilet system failed on four occasions; and the entire water supply failed on another day. I can safely comment on the decline of Cunard after many cruises on the company’s ships. The first problem was the check-in at Ocean Terminal. Cunard says my World Club Diamond membership gives me priority boarding but it is a second-class priority. On arrival I was told to sit and wait to be called even though the ‘priority’ check-in was open and was checking-in the occasional passenger. These, I was told, were ‘Grills passengers’ who had priority over my priority - even if they were first-time Cunarders with no loyalty to the brand. In the cabin I was pleased to see a bottle of water available but not pleased to see its price label. The 1.5 litre bottle was $3.95 and, in very small print, a note that 15 per cent ‘service charge’ would be added. In Sterling that comes to about £3.40. At Waitrose a 2 litre bottle of comparable water costs 47p. An ice bucket in the cabin contained the usual bottle of Pol Acker blanc-de-blanc sparkling wine. But the accompanying compliments’ slip wrongly described it as Champagne. At subsequent receptions, a flute containing what was referred to as champagne would be offered but it was merely sparkling wine. Perhaps the Commité Champagne - who control use of the Champagne name - are unaware of this misuse of the protected name. An invitation to a ‘Complimentary wine tasting event’ ended with the words “A charge of $30.50 will apply”. My Oxford dictionary refers to complimentary as ‘given free of charge’. Wine in the bars and restaurants continues to be outrageously priced - a mark-up of double or treble shore prices. Not only is the 15% ‘service charge’ added, but the voucher a passenger signs has space for a gratuity. Why should this 15% be charged at all when Cunard makes a charge of $11.50 per person per cabin per day for gratuities ? The Cunard brochure - which dwells on standards of an era long-since gone and not present-day reality - says of the Britannia restaurant “the pace is unhurried, the service impeccable and the food superb”. But it is far from that accolade. For “unhurried” read long delays of up to an hour between ordering and receiving anything on a plate; poor service due to staff cuts; and food continuing to decline in both quality and quantity. It was often unappetising and bland. Food in the Kings Court self-service was often better but repetitive. Arrival at New York on December 22 was at the Brooklyn Cruise Terminal - a collection of depressing, converted old buildings surrounded by industrial premises and far from the Christmas lights of Times Square and Fifth Avenue. Whilst the ship’s Daily Programme listed numerous places to visit in Manhattan, no shuttle bus was provided to take passengers to Manhattan and no information was given on how to get there. Berthing at the Manhattan Cruise Terminal - as QM2 and Queen Victoria did in 2015 when I was on board - would have been far more convenient. However, with a return-to-ship time of 4.30pm there was little time to do much in Manhattan, especially after the excessive time it took to get through US immigration. All passengers had to leave the ship to go through immigration including those not wishing to set foot in the US. Queuing to get through took at least an hour. Those wanting to re-board the ship had then to wait in the embarkation hall for up to two hours before being allowed back on board. A big waste of passengers’ holiday time. At Brooklyn, hundreds of passengers, including children of all ages, boarded the ship. From then until they left the ship on January 3 the vacuum-type toilets ceased to function on four separate occasions. There were no such problems on the Atlantic crossings. From the early hours of January 5 until late morning, no running water was available in the cabins and hot water was not restored until the afternoon. Not what you expect on Cunard’s flagship ! The first Caribbean stop was at Charlotte Amalie, St Thomas, US Virgin Islands. The ship’s information sheet about the town said its Main Street was “one of the best shopping streets in the Caribbean” and was 2.5 miles from the ship’s berth. No shuttle bus was provided. At Antigua the ship was to anchor away from the land and passengers taken ashore by tender. The captain decided the sea-swell was too high for safe use of the tenders so the visit was abandoned. At Bridgetown, Barbados the berth was some distance from the terminal building and buses were provided by the Port Authority - not Cunard - to take passengers from the ship to the terminal. Unfortunately, they were mini buses of about 20 seats and difficult for old and infirm passengers to board. The final Caribbean stop was at Amber Cove, Dominica. This development, on the otherwise unspoilt coast, was created by Carnival Corporation, owners of Cunard and several other cruise lines. No shuttle buses were provided to visit the nearest town, Puerto Plata, about 10kms away. A taxi to the town cost $35 for two people but there were no taxis for two people - they had to travel in an SUV with at least two other people. A passenger who had been resident in Dominica told me the fare for that distance would be about $10 anywhere else on the island. As usual, there were a number of high-priced tours from the ship, so unless passengers paid for these or a high-priced taxi they were confined to Amber Cove and the high-priced shops owned by Carnival. Not a place I would wish to visit again. On return to New York all passengers had to leave the ship again at Brooklyn and go through immigration. Those not wanting to visit the city had to wait over an hour before being allowed to re-board. Sail-away was planned for 5pm but soon after that time the captain told everyone that the oil tanker due to fill the ship’s tanks had only just arrived - no reason was given - and would take until 9pm to top-up. He then went on to say that due to a storm at sea the ship would stay overnight at its berth. The ship left about 7am next day just as the heavy snow was starting to fall on the US east coast and we sailed straight into another storm. High winds and seas for the next two days slowed progress but, in that weather, QM2 was the ship to be on. Regarding Cunard’s failure to provide shuttle buses. A large proportion of the passengers on Cunard ships are elderly, disabled or inform and rely on the shuttle buses to get them into a nearby town centre. Cunard receives many hundreds of thousands of pounds on each cruise from them and should re-instate the buses or advise such passengers, before taking their money, that there will be no transport from ship to towns. The cost to Cunard would be far less than the revenue it would lose from loss of passengers. Read Less
7 Helpful Votes
Sail Date: December 2017
I decided to try QM2 again after sailing on a transatlantic in 2012. I had heard about the fabulous re-mastering and wanted to see if the ship had been changed. I'm afraid that I was not impressed. Obviously the accountants had the whip ... Read More
I decided to try QM2 again after sailing on a transatlantic in 2012. I had heard about the fabulous re-mastering and wanted to see if the ship had been changed. I'm afraid that I was not impressed. Obviously the accountants had the whip hand in deciding what to do with the ship. QM2 always had an ergonomic problem. It is the worst vessel at sea to get around; so many blind alleys, blocked off areas, exclusion zones and without doubt the worst use of space ever. What they have done is increased the spaces available to make money, though curiously they have turned a wonderful casino into little more than a slot parlour. I was amazed to see that Queens grill and Princess grill dining rooms are located n a non-descript part of the ship with wonderful views of the super-structure, providing they don't mind being stared at by lesser mortals promenading outside their dining room windows. A poor substitute for QV and QE where premium guests have the views of Olympian gods from their dining room, unobserved by lesser mortals. I was most unimpressed by the huge waste of space in and around the Queens Room and other areas of the ship. so much more could be done in these spaces with very little effort. As for the Kings Court, OMG it is like dining in a tunnel on the London Underground. It was cold outside so everyone uses it as a thoroughfare from one end of the ship to the other, a nightmare at busy times negotiating your way to a table through the throng. The service, rooms, food, entertainment were all wonderful as you would expect. I will avoids this ship like the plague, I hate the general layout and find it to be the biggest waste of space on the high seas. One last thing, don't book a cruise on this ship id you are a smoker. Cunard considers smokers as lesser mortals who must be punished for their nasty habit and will confine them to the most uncomfortable out of the way parts of the ship with plenty of wind and rain to cleanse them of their filthy habit. If you smoke you may want to find a another cruise line because the only thing Cunard will help you with is purchasing smokes, god forbid you want to light up. Maybe during the next re-fit they will find a corner of the bilge tanks for the smokers to use. Read Less
10 Helpful Votes
Sail Date: December 2017
Just returned from three back to back cruises aboard QM2.....two across the Atlantic and one from New York to the Caribbean. I fine it hard to fault any aspect of the total package that they offer, as its level of quality and service ... Read More
Just returned from three back to back cruises aboard QM2.....two across the Atlantic and one from New York to the Caribbean. I fine it hard to fault any aspect of the total package that they offer, as its level of quality and service almost harkens back to a bygone age. Throughout the 27 days the consistent level of service from the whole crew was exceptional; be it the cabin steward, the bar staff, the waiters or the sommeliers. In addition the quality of the food in all restaurants we visited was of the highest level. We were in the standard Britannia restaurant but ate out at the alternative dining Verandah, were invited for one meal in Queens Grill and also ate several times in the Kings Court buffet. All were of the highest level and it is worth mentioning the superb work achieved by the Maitre d's of each of these. In the Britannia, Atilla is totally on top of everything, as is Luis in the Verandah and Osman in the Queens Grill and the same is so with the sommeliers, under the masterful control of Domino De Four. In my view, The Verandah is at least one star Michelin Level both in terms of the food and the service and our one meal in the Queens Grill was also superb. Equally the new re mastered Carinthia Lounge is a superb venue and their snack breakfasts and lunches are wonderful innovations. Add to the above a host of thought provoking speakers including Jane Corben from Panorama, the superb historian Joshua Levine and one of President Bush's senior staff plus entertainment such as water colour painting, some outstanding wine tastings, fencing and the superb team from RADA and you have some really good things to do when crossing the 'Pond'. In the evenings the pick of the acts were Phillipa Healey and The MacDonald Brothers and in addition such recent films as Dunkirk and Churchill were being shown. Thankfully also Cunard do have proper standards of dress and behaviour plus they do not sell 'booze' packages and so there were no examples of drunken goings on, now so prevalent on such as P&O and Celebrity. Finally a word about the shore excursions.....we went on four and all of them were fantastic with great guides. Yes with Cunard you pay a realistic price for realistic quality and you need to like a level of formality. If either disturbs you then they are the wrong line for you but certainly as far as I am concerned they produced a level of service, quality and value for money that I regarded as exceptional. Read Less
3 Helpful Votes
Sail Date: December 2017
After more than 40 cruises on 7 different lines we wanted to try the upscale service on Cunard since folks we met highly regarded it. This was an economical way to try it especially since we love sea days and many ports are a bore for ... Read More
After more than 40 cruises on 7 different lines we wanted to try the upscale service on Cunard since folks we met highly regarded it. This was an economical way to try it especially since we love sea days and many ports are a bore for us. Everything lived up to or exceeded our expectations. Our penthouse room was the largest we ever have had. My wife had a walk-in closet with a drawer unit; my closets and drawers were along the hallway to the door. Dining at an assigned table for two with no set time and congenial neighbors at adjacent tables was extremely pleasant. Our assigned servers quickly learned our preferences. I restrict my salt so we were given copies of the next day's menu at dinner and we could select entrée items which would be prepared to my restriction next day. The lecture and music programs were first-rate (at least for us) and were very well attended, so lots of passengers agreed. There was the usual very good orchestra and a string quartet, and a harpist and a concert pianist and a baritone opera singer and a soprano. The two theatres were busy most of the time. We took along reading materials and "busy work" and didn't touch either there was so much going on. All age groups were represented, even some very small children. This is a very big ship with 2600 passengers but with so many very tastefully decorated public spaces it never feels crowded. Even for disembarkation there was ample seating for everyone. I learned that Carnival planned and built this ship - what a surprise! They have risen several notches in my opinion, but I still do not wish to travel on one of the "Carnival" ships. Read Less
14 Helpful Votes
Sail Date: December 2017
Cabin was nice, food was excellent and staff also where excellent. Nightmare was the kennels where I had my 2 small dogs $1000 per dog for a week of hell. We had attacks everyday on different dogs mainly the small dogs by an American dingo ... Read More
Cabin was nice, food was excellent and staff also where excellent. Nightmare was the kennels where I had my 2 small dogs $1000 per dog for a week of hell. We had attacks everyday on different dogs mainly the small dogs by an American dingo and nothing was done. No vet on board, no first aid training given to kennels masters and 20 dogs an d3 cats in a very small enclosed space. It was very stressful and I never let my 2 small dogs out of my site. We only had certain visiting hours. A very stressful week for me, my dogs and other dog owners who had their small dogs attacked. Total waste of money! Not safe for small dogs at all also cramped space. Disgusting after all the money I spent to go on there. I will never recommend this kennel crossing for any animal. Also the weather was stormy and it’s on deck 12 Read Less
10 Helpful Votes
Sail Date: November 2017
I recently took my wife on our first QM2 cruise. I list 10 positives and three negatives, but the overall ratio of good to bad was far higher than that. We definitely plan to go again and made a future cruise deposit. Ten Best ... Read More
I recently took my wife on our first QM2 cruise. I list 10 positives and three negatives, but the overall ratio of good to bad was far higher than that. We definitely plan to go again and made a future cruise deposit. Ten Best Things About My QM2 Voyage • The crew, who were almost unfailingly polite, cheerful, efficient and available when needed. • The public areas of the ship, which, with the exception of King’s Court, rarely felt crowded, even on a sea day with the decks closed. • The musicians, especially the Dixieland concerts. • The dancing in the Queen’s Room. • The peaceful, well-stocked library, which features outstanding views. • Afternoon Tea, although what virtually amounts to another meal is hardly what I needed! • Room service breakfasts. • The bar/wine service at dinner. • Catholic Mass every day. • The shrimp linguini served at dinner the first night. Three Areas for Improvement • Excursion dispatching and tender operation in St. Lucia. I understand there was an initial delay beyond Cunard’s control, and I make allowances for that. But the organization left a lot to be desired. For some reason they chose to provide stickers with numbers that were not unique to the excursion, instead using a combination of number and color. Most of the colors seemed to be orange, peach, rose, pink or coral, but what could go wrong? They must have been boarding a lot of non-excursion passengers, because it took forever to get called. Then, our tender pilot had a great deal of difficulty docking and our 9:00 excursion (for which we had to report at 8:15) didn’t actually start until 10:15. When waiting to return we once again witnessed a docking procedure I can safely describe as inept, because the next tender docked without difficulty. And is there some rule that prohibits loading two tenders at the same time? Note that all of this relates to St. Lucia. I have no issue with the decision to scratch Antigua due to the conditions. • Dress code compliance, particularly in the theater and the pub. • Cunards’s website. It is full of inaccurate information. I could cite five instances, but I’ll spare you. It also requires six fields each time to log into the personalizer. Who else requires more than two or three? And the “one time” consent screen must be acknowledged every single time. So, I had to vent a bit, but this was a fantastic experience. Read Less
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.0 3.9
Entertainment 5.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 4.5 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.4
Enrichment 5.0 3.9
Service 3.5 4.2
Value For Money 4.0 3.7
Rates 4.0 3.8

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