1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Queen Mary 2 (QM2) Review
  5. Queen Mary 2 (QM2) Cruise Reviews

1,324 Cunard Queen Mary 2 (QM2) Cruise Reviews

This was our 34th cruise and several of them have been crossings on the Queen Mary 2. We chose this crossing to get us to Europe for an extended stay. There were no surprises, pleasant or otherwise. Overall we were pleased. Some ... Read More
This was our 34th cruise and several of them have been crossings on the Queen Mary 2. We chose this crossing to get us to Europe for an extended stay. There were no surprises, pleasant or otherwise. Overall we were pleased. Some positives: Embarkation was smooth and efficient. Maybe Cunard has solved some of the problems that used to plague Brooklyn departures. The ship is in excellent condition and we were thrilled to return to our favorite public rooms, the Chart Room and the Commodore Club. Our Princess Grill stateroom was comfortable and well-designed. We received excellent help from the Concierge on a number of issues. Overall very good service. We continue to be underwhelmed by the food choices and quality on Cunard. It's just the same old quite old fashioned cruise ship cuisine, blah and not very interesting. English and French stye, few true ethnic choices. The exceptions were the alternative dining at night in Kings' Chaos where the menu was adventurous and quality very good. Note that this was a very formal experience with 3 formal nights out of 7, and with the expectation that men would wear jackets on the other evenings. The QM2 crossing is not for those who pack only casual clothes. We have another QM2 crossing scheduled for 2020, and hopefully there will be others. It's a great way to get across the Atlantic without jet lag. Read Less
Sail Date September 2019
After being on the regular cruise ships so many times I’ve decided to try a voyage on the only existing ocean liner, the famous Queen Mary2… Generally speaking, I liked the food, service and the atmosphere on this ship as being very ... Read More
After being on the regular cruise ships so many times I’ve decided to try a voyage on the only existing ocean liner, the famous Queen Mary2… Generally speaking, I liked the food, service and the atmosphere on this ship as being very quiet and kind of old fashion as opposite to the circus like, “bells and whistle” things going on aboard the other mega-passenger ships. However, I was really disappointed to see certain lack of proper maintenance done to this ship, that bear the name of queen and ultimately it has been acclaimed the pinnacle of luxury at sea… Below is the list of some of the problems Ive noticed during my vac trip (Canada/ New England, Sept 1-8, 2019). In addition, as “a picture is worth a thousand words” Im posting some photos as well. Hopefully, it will motivate the Cunard’s management to fix whatever needs to be fixed or improved… 1.The curtains in the main-grand “Britannia Restaurant” were dirty - really dirty and ripped off in clearly visible spots. It was truly unbelievable - after all, people wearing their best outfits, night gowns and tuxedos coming there and ultimately sitting beside those dirty curtains… 2.Lots of rust visible on the Deck 7th (Promenade), especially around the lifeboat’s davits. Also, lots of rust and pilling off paint can be seen on the ship’s hull, at the water line near the side door-platform where all the tenders dock whenever passengers go ashore – it really hits the eyes. 3.The carpet in all passenger cabin’s hallways look quite tired/ faded out of colors – unsymmetrical design of the patterns gives impression that one side of the carpet (plain-gray in color) is constantly dirty/ stained. Who has designed it - really?! 4.The black carpet/ floor-mat at the staircase’s exit, near one of the wooden door on the Sun Deck, (“Boardwalk Café” area) was literally sticky of old dirt and stains of drinks and residue of the “fingers’ food”. 5.The heavy wooden door leading to the “Boardwalk Café” was covered with a large mold-water stain at its bottom – fresh coat of varnish needed badly. 6.The tarp covers of some extra deck’s chairs stored on the Sun and Aft Decks were very dirty, dusty with some blackish residue on them – a simple power wash/ spray would do the trick with cleaning it and making looking in top shape – otherwise its true an eye’s sore, especially that its located on the “lounging decks”. 7.The most of the exit doors on the Deck 7th (Promenade) is the wooden-old fashion swing doors that are very heavy to open and all of them slams terribly loud whenever closing. All senior passengers had problem to use them as lots of strength/ push was needed to deal with those doors, especially on the windy days. 8. The illumination of the massive neon-sign/ marquee “Queen Mary 2” on the Sun Deck – was never turned on. It seems like its permanently out of order. Actually, the ship doesn’t have any illumination that might emphasise her beauty, even the side-flood halogen lights on the Deck 7th, near the life boats were always off. This grand ship’s silhouette was always in darkness at the night – so pity. 9. On occasions, when the ship was in the port, a special security warning banner “Keep away from the ship” was hanged out on Deck 7th. This banner was old, badly damaged by wind, ripped off all around – it looked like a piece of rug hanging from the ship. It was really quite shabby accent to the look of the ship. 10. The crew - not so friendly, not so courteous…On many occasions, I experienced crew members passing me without exchanging any greetings, smiles or even friendly eye’s contact, which is rather very unusual on the other cruise ships… Also, it was quite striking that some of the “entertainers aboard” (e. g. the reggae music band) were dressed very casual while on the stage… plain t-shirts, unmatched pants and tight leggings along with simple running shoes don’t seem like the right outfit for the performer on the “Queen Mary2”, even when the playing music is reggae. More finesse, glamour and good taste would be appreciated. Well, honestly the above list could go on and on, but I don’t want to sound too petty... All the above problems could be eventually excusable and tolerated on the other ships, but the title of the “ROYAL-FLAG SHIP” (!) of the oldest LUXURY cruise line should obligate and comes with certain responsibility in maintaining high standards, not only strictly about service aboard, but also about the appearance of the ship - it seems like this doesn’t mean much to the Cunard these days... Read Less
Sail Date September 2019
Once again we had a wonderful relaxing cruise on QM2. Have been on it many times.The embarkation in New York went very Smoothly for us. (we are diamond members) there were long lines for other people to enter the ship, felt sorry for ... Read More
Once again we had a wonderful relaxing cruise on QM2. Have been on it many times.The embarkation in New York went very Smoothly for us. (we are diamond members) there were long lines for other people to enter the ship, felt sorry for them, heard many complaints.The ship is quite old, if you look for 'Luxury" it's not there , but still very nice. we were on the 12th deck with a balcony-club room. The room was very clean, bed nice and firm, the way we like it.The carpet was somewhat stained but understand they will be changing the carpets in their next refit. Our steward Wifredo could not be any nicer. Took very good care of us. Brought in a fresh robe daily for me so I could walk down a few doors to go to the pool. Being on the 12th floor is very convenient for the Pool deck. we found all the servers vey helpful and basically happy people, always smiling and willing to help. The food was very good and varied. We ate in the club dining room where your table is the same the whole cruise. You can come in any time between 6-9 in the evening . The first day we ate there I asked our waiter to bring us steamed vegetables with no salt or butter or oil in them. We had steamed broccoli, carrots and cauliflowers every day, did not have to ask for them.No set time which is wonderful. The new King's court dining area is so much better than previously.Open clean lines, food well presented. The chef looked at the presentation before every service time, very impressed with him. Many people are not aware that Chef's galley has organic veg and fruit smoothies every morning. I would have Beat and green apple and ginger drink every morning. We did not go ashore except in Quebec.Lots of walking on cobble stone streets, well worth the walk.Also had High Tea at the Chateau Frontenac , well worth the the experience.Not much in the entertainment this time. We do enjoy the lectures on board.We booked our next cruise on board a ship.they give you a good deal with very little money down and nice extras(money to spend). Read Less
Sail Date September 2019
There are no bells and whistles like water slides or skating rinks on the QM2. But there is ball room dancing with a live band every evening, a show every night in the large theater, a jazz trio in the bar, piano players in the lounges, ... Read More
There are no bells and whistles like water slides or skating rinks on the QM2. But there is ball room dancing with a live band every evening, a show every night in the large theater, a jazz trio in the bar, piano players in the lounges, and an oldies band in the late night club. Definitely an older crowd. But there is a full children's area and teen lounge, both well supervised. Even the only dog kennel at sea. Also the largest library at sea with a full time librarian. And a planetarium that doubles as the movie theater. Food in Britannia left much to be desired. The dining room is beautiful and service was top notch. But the up charge for specialty dining was well worth the cost. Verandah was like a top NYC steak house. We were especially impressed with the cheese trolley rolled to our table with perfectly aged selections from England, Ireland and France. The specialty dining, Bamboo and Piazza was also a big step up from the food in Britannia and the atmosphere was quiet and elegant, nothing like the Kings Court buffet even though it was next door. If you don't mind the crowds in the buffet, the selection and quality was always very good. There is also a small room next to the specialty dining called the Chefs Table with fresh pasta and pizza every evening. Good for picky eaters or anyone wanting a small meal in a much quieter atmosphere than the buffet. About half the people cruising were from England. If your idea of a good vacation is the chance to have a quiet conversation with people from other countries, a drink before or after dinner in an elegant lounge, a little dancing and maybe catching up on a good book, then I recommend the QM2. PS--Embarkation in Brooklyn meant standing in line for about an hour. But there were many staff to assist with bags, and mobility, if needed. In fact, there was always staff nearby the entire cruise. Read Less
Sail Date September 2019
This was my fourth transatlantic crossing on board Queen Mary 2, but the first during the summer season. This was not the most memorable Overall: The weather was excellent for this transatlantic crossing, very sunny and minimal ... Read More
This was my fourth transatlantic crossing on board Queen Mary 2, but the first during the summer season. This was not the most memorable Overall: The weather was excellent for this transatlantic crossing, very sunny and minimal sea state. The ship was rather quiet during this crossing, during the day and during the evenings. The day time program wasn't particularly exciting or eventful and the passengers didn't seem to want to stay up too late in the evenings, even during formal nights. By midnight, the ship was very quiet and the bars even started to close. This was not a "party" sail like my usual pre-Christmas crossing. Cruise critic organized an informal meet and greet on the second day of the voyage. It was well attended and it let me meet the people in the forums. I enjoy transatlantic crossings a lot and despite some negative comments here, it is almost certain that there will be a fifth transatlantic crossing on board Queen Mary 2 in my future. Ship: The Queen Mary 2 is a special ship and I've always enjoyed her design and layout. While there are some quirks and oddities about her design (i.e. Decks 2/3 between A and B stairwells and getting the Queen's Room and G32), she is beautiful ship in the art deco style. One never feels crowded on board the ship. The Carinthia Lounge remains the area to avoid on the ship (it has a very retirement home feeling). The ship is showing some wear and age, but overall maintenance is still very good. Cabin: I had an obstructed view cabin, but it was a good cabin, possibly the best obstructed view cabin because it was behind a small boat rather than a full sized lifeboat. Dining: Britannia Restaurant. The food in the Britannia Restaurant for this crossing was average, not as great as it had been in the past. It was still very good but didn't feel as special as previous crossings. Presentation remains excellent, but the menu wasn't that exciting. The desserts were also rather plain this crossing. King's Court. Always busy, especially at lunch. Finding a table next to a window is nearly impossible and the food is average, but consistent. Golden Lion Pub. The pub lunch is always a good choice when the menu at the Britannia restaurant doesn't appeal to me. It serves traditional pub classic dishes such as fish and chips, or chicken tikka masala. Room Service. It was decent. I usually get room service breakfast. The food/coffee/tea is never piping hot, but that's expected given that its being delivered and the galley is rather far away. Entertainment: Evening shows: Cunard has never been known for their evening entertainment, so I wasn't expecting anything spectacular. The singing and dancing of the Royal Court Theatre Singers and Dancers was what I expected. Though other passenger's descriptions were harsher ("a high school production"). Lecturers: The selection of lecturers for this crossing was not the greatest. None of the lecturers really interested me and the comments from the other passengers were mostly negative as well. Planetarium: It's always nice to be able to attend the planetarium shows, but the show is always the same "stars above the north Atlantic." Service: The bartending staff remains excellent, my favourite bartender was on board and I have sailed with her for all of my voyages. My steward wasn't the greatest this year, but was still decent. The sommelier assigned to our table wasn't very good, rather than recommending me wines, he would just give me to the wine list and have me select the wine. I noticed there were a lot of trainees on board, so service was a bit slow. Shopping: Souvenirs remain a weakness of Cunard. The souvenirs are either overpriced and tacky or just overpriced. It would be nice if Cunard could get some decent and reasonably priced souvenirs. Their selection has improved over the years, but still has a lot of room for improvement. Embarkation: Very smooth this year, no queues, the fastest embarkation in Southampton I've ever had. But I found out that this was the case because there were a lot of people already on board who did not embark in Southampton. Disembarkation: Disembarking in Brooklyn is always frustrating. There was about an hour's delay from when I was scheduled to disembark to when I actually got off the ship. Then the queues to get through US Customs was a nightmare. Read Less
Sail Date August 2019
We selected this cruise to celebrate my 60th birthday and our 40th Wedding Anniversary, so it was very special and important to us. The embarkation at Southampton, despite the queues, was very well organised and slick. Our ... Read More
We selected this cruise to celebrate my 60th birthday and our 40th Wedding Anniversary, so it was very special and important to us. The embarkation at Southampton, despite the queues, was very well organised and slick. Our stateroom was not to the standard we had been accustomed to aboard other cruise ships. The room was very small and the bathroom tiny. A refurb is very much needed. The carpet was badly stained and there was masking tape all around the interconnecting door. We mentioned this to our steward who promptly removed it. Then we found out why it had been placed there - when the people in the cabin next to us opened their balcony door half a hurricane come through and a high pitch whistling noise accompanied it. Drinks on board were exceptionally expensive and the whole tipping policy has to be looked at as it clearly does not work from a service users prospective. Food was very tasty in the main restaurant but often the portions were small. Trying to obtain drinks in the restaurant was so bad that we resorted to purchasing drinks in the bars first and taking them into the restaurant with us. Everything onboard ship was geared up for the over 70s, so much so that on this transatlantic crossing of 7days we were bored. Shopping was very poor and the entertainment was awful. We have always looked forward to the shows on other cruises but these were the worst ever. The worst issue was disembarkation. Everyone is aware that American immigration is very slow and we were quite prepared for it. Despite Cunard regularly disembarking service users in New York the staff were clearly not prepared for it. We were told to vacate our rooms by 8am and to go to our particular meeting point. There they left us without communication, food or water for hours. When we did go to the restaurant to try and obtain some refreshments the staff were putting it away and quite clearly did not want us there. To add insult to injury when we disembarked the ship and went to retrieve our luggage one of our group had a suitcase stolen - and you’ve guessed it, no one wanted to know. Overall we were very disappointed with the cruise and we will not travel with Cunard again. Read Less
Sail Date August 2019
Everything about our cruise was great! We boarded very easily in NYC The ship, though older, is kept clean and well appointed. Restaurants: all were excellent! And I do consider myself a foodie! Have been on NCL, RCL, MSC, and way ... Read More
Everything about our cruise was great! We boarded very easily in NYC The ship, though older, is kept clean and well appointed. Restaurants: all were excellent! And I do consider myself a foodie! Have been on NCL, RCL, MSC, and way back on an Italian Line. Cunard was great in all areas; Buffet, Main Dining Room, and Verandah! Not a single line can cook a steak as well as Verandah! (Ships cannot use open flame so it’s difficult to cook a great steak without a flame!) The other point is cleanliness. Having been on all RCL mega ship crossings and each of their buffet rooms were not kept very clean when dining was going on. Waiters would wipe tables onto floor and often tables were hardly cleaned! So QM2 touché! Shows were ok. Not great but enjoyable. The walk/run deck was great! The Aqua Therapy was phenomenal and well worth the $$! Finally, as we enjoy the elegance of the QM2 the evenings, 3 of them formal, were great. The others require a jacket at dinner. (Tux are available and worth it!) The masquerade and roaring 20’s nights were a lot of fun. If you want casual go on a 7 day island cruise. If you enjoy great conversation, stimulating lectures, time to reflect and read great food, great drinks, formal evenings then go on QM2! And finally they do not beg for good reviews! PS our review for excursions says Excellent. But their weren’t any! Read Less
Sail Date August 2019
Cunard boasts that the RMS Queen Mary 2 is the only true ‘ocean liner’ afloat in the world today, though I have not yet discovered why it is said to be different from, for example, the Queen Victoria or the Queen Elizabeth, the other ... Read More
Cunard boasts that the RMS Queen Mary 2 is the only true ‘ocean liner’ afloat in the world today, though I have not yet discovered why it is said to be different from, for example, the Queen Victoria or the Queen Elizabeth, the other two Cunard ships currently in service. (A fourth ‘Queen’ is due to be launched in a couple of years’ time). The Queen Mary 2 (QM2) is the largest of the three at present in service with a length of 1132 feet, a crew of 1292 and capable of carrying almost 2700 passengers. It is the flagship of the Cunard fleet and one of only two RMSs (Royal Mail Ships) in the world. Being that size, the corridors are very long and it is extremely easy to get ‘lost’, though there are nearly always helpful crew members on hand to guide passengers who feel disoriented. Everything about this ship is on a grand scale and very spacious. It has a charming, ‘old world’ style to it which distinguishes it from most cruise ships. It is elegant, rather than flashy, and the majority of its passengers tend to be that little bit older, though there are exceptions. In our view, the directional signage around the ship could be improved and we feel that, whilst it is intentionally fairly discreet, it should be re-evaluated to help ‘lost and confused’ passengers. For example, because the Britannia Restaurant is designed to be split level and straddles two decks, it is not possible to walk all the way through to the theatres without first going up in a lift (elevator), walking along a couple of decks higher and then descending again in another lift. This took us (and many others) quite a while to fathom out! We had decided to celebrate our 45th wedding Anniversary in August, 2019, by trying a Cunard ship for the first time. (We had been on numerous cruises in the past with different cruise lines, mostly in the northern hemisphere, but never before with Cunard). Our two-way transatlantic crossings saw us travelling from Southampton to New York and back, with just a day in the ‘Big Apple’. We just love ship life and found it quite relaxing knowing that we hadn’t any shore excursions to think about, except for in New York itself, of course. It was our intention to spend a relaxing two weeks at sea. We knew from past experience that there would be plenty on board to keep us occupied and stop our becoming bored, but we would also have plenty of opportunities to simply take it easy. The extensive library on board the QM2 is excellent and the Planetarium feature is also well worth a visit. We were checked in very efficiently at Southampton. Based on our past experience of being required to wait, on occasions for a couple of hours, in a lounge on board, we enquired if our stateroom was ready for us. We were told that it was, but that there had been a leakage of water so there might be a large fan in the room. That seemed OK to us and we proceeded on board and up in the lift (elevator) to our deck 10. Arriving at our stateroom (10097), we noticed a hive of activity in the vicinity and were quickly advised that our room had been flooded so that we could not enter. In fact, the furniture (including the bed) had been removed and the room was being re-carpeted! We couldn’t even leave our carry-on bags in the room. (We particularly did NOT wish to have a Butler and this affected our choice of stateroom). We were able to enter our stateroom after about 90 minutes and it looked just perfect. No-one would have been aware of the earlier problems, except for an unpleasant smell from the drains under the bathroom which persisted throughout both legs of our voyage. We drew this to the attention of our Cabin Steward, Dave, and were visited soon after by Emerson, our Deck Housekeeper. He acknowledged the problem and offered us a change of stateroom to another farther down the same corridor but we declined politely as we had, by then, unpacked all of our clothes and couldn’t face the disruption that would have been involved in a move. He offered us a concession which we accepted with gratitude and handled the situation extremely well. Dave had left a bowl of fruit in our stateroom which was replenished daily, as was the refreshments tray. Complimentary still and sparkling water was also provided each day. We had hoped for a walk-in shower so were disappointed to see a shower over the bath which my partially disabled wife found particularly difficult to use. (She is not in a wheelchair). We had all of the usual facilities in our room. The bed was very comfortable, as were the pillows, and we slept well every night using the simple temperature controls. There was plenty of drawer space and more than enough hangers to meet our needs. We had an in-room safe too. There were fresh fluffy towels, warm bathrobes, a coffee making machine, plus tea and coffee making facilities. It was great to be able to relax on our balcony (with 2 chairs and a table) on sea days. Our ‘smart’ TV was very good and, in addition to BBC World News, BBC HD, SKY News, CNBC, MSNBC, Fox News, a Cunard lectures channel, and a Cinema Channel, we (sorry, I) was delighted to be able to watch ‘live’ soccer matches from the English Premier League! The Master in command for these two ‘voyages’ (NOT cruises!) was Captain Aseem A Hashmi. What an excellent communicator he is and so personable too. He inspired confidence and proved to be a most entertaining speaker. He was regularly seen around the ship speaking to passengers and answering their questions with the utmost patience and a friendly smile. He was always approachable and a great example to other crew members. We dined in the Princess Grill on table 18, a table for 6, where Carmelia, Vincent, Jayson and Sommelier, Christian, looked after us well. Generally speaking, the food was good, but we all thought it lacked that extra something we had been led to expect from Cunard. I can give three specific examples to illustrate why we were a bit disappointed. First, one of us ordered the Lobster Bisque one evening and it was nothing like any bisque I had ever seen or tasted – more like a consommé! Second, one my wife ordered a cheese soufflé one night but the texture and taste were all very substandard. Third, my wife and I ordered (a day in advance) the duck a l’orange to share one evening. It looked great when it was cooked and served expertly at the table, but was dry and chewy – not at all enjoyable, I’m afraid! (Overall, we all agreed that the Celebrity ships’ Aqua Class food was better, which we found surprising!) Our best meal by far was one night in the Verandah Restaurant, for which there is an additional charge of $40 per person. That was truly excellent with great service! As my wife has a partial disability, we decided to opt for the in-room breakfast because it was easier for her. The efficiency of this food service could not be faulted but, whilst realising that there are logistical problems in offering such a service on board such a large ship, we have to say that the food was only ever lukewarm. We used the efficient on-board laundry service and the self-service laundrette – a most useful facility for 7+ days at sea! The Canyon Ranch Spa Club is extremely expensive and exploits its captive clientele. Moreover, we all felt it is an absolutely appalling disgrace in this day and age for Cunard (and they are not alone) not only to charge for the use of the Wi-Fi facility, which is both slow and variable in quality of signal anyway, but to apply exorbitant charges – 30 minutes for just $15; 120 minutes for $45; and 480 minutes for $135 – when most public spaces in the 21st century, including public transport, provide the facility free! This is tantamount to taking unfair advantage of Cunard guests for what is, in any event, an unreliable service! The entertainment shows in the main Theatre were very good and, as a former competition dancer, I must say how very impressed I was with the dance troupe and the 4 main singers. There were several good guest speakers on board too, including a Canadian astronaut and a costume designer, who were most interesting. We also had the pleasure of watching the English National Ballet workshops and performances. Even though we are not ballet fans, we enjoyed them very much. We were not impressed by the Entertainments Director, Paul O’Loughlin, who seemed to imagine he was a ‘star’ in his own right! Our ‘special places for a coffee or an alcoholic drink were the Chart Room and the Commodore Club. We also greatly enjoyed the Carinthia Lounge at lunchtime for a delicious light snack and a drink. We found that the Golden Lion Pub was also very comfortable, but it can be difficult at certain times to find a table as its popularity, especially with British travellers, means it can be pretty busy. All of these venues had ‘live’ entertainment from time to time, usually in 45 minute slots. We didn’t really use the Queens Lounge (?) except for the Captains Cocktail party but it is a beautiful, large venue. All drinks on board carry an automatic 15% service charge. Before we had set off from home to catch the Queen Mary 2, we had been advised that a film crew would be on board on the return voyage back to Southampton. We were even given the opportunity of applying to be ‘extras’. The advance warning advised that there might be a few restricted areas when filming was taking place but gave an assurance that any disruption would be kept to a minimum so as not to spoil our enjoyment of the voyage. Well, we were never inconvenienced and only saw the filming a couple of times. At no stage was there a problem on such a large ship, and we were pleasantly surprised to see such ‘A listers’ as Meryl Streep, Candice Bergen and Gemma Chan (and others) at work. (We understand the film is to be released in 2020). In summary, the Queen Mary 2 copes well with everything the North Atlantic can throw at it so it was a smooth sail in both directions, in spite of 14 feet waves at one point. We did enjoy our first Cunard voyage, but not quite as much as we had expected. We might sail Cunard again in the future, but it probably would not be our first choice unless the itinerary particularly appealed to us. Read Less
Sail Date August 2019
I wanted to experience a Cunard cruise.....and it exceeded my expectations. Elegant, traditional ship, no noisy pool side cinema screen..... a plus for me! Lovely cabin....deck 5, cabin 5006, amazing food.....with lots of excellent ... Read More
I wanted to experience a Cunard cruise.....and it exceeded my expectations. Elegant, traditional ship, no noisy pool side cinema screen..... a plus for me! Lovely cabin....deck 5, cabin 5006, amazing food.....with lots of excellent choices in included venues....Red Lion pub lunches extremely enjoyable...fantastic library, wonderful afternoon tea. Great sun loungers...with mattresses interesting celebrity speaker. The dress code is quite formal...but I liked this. Lovely canapés at captain’s reception. Very good captain....present around ship....he seemed to take a personal interest. There are always some cons: very overpriced alcoholic drinks...taking advantage of being a good quality ship, I think. Extortionate prices for excursions...again playing on being a good quality ship. Generally service was good to excellent...particularly our cabin steward...but waiters in Britannia restaurant...with exception of wine waiter...did not appear happy. Service was bordering on dude and surly. Nevertheless, for me the pros far outnumbered the cons. I loved this ship and can’t wait to take another Cunard cruise. Read Less
Sail Date August 2019
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of ... Read More
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of excellent fish including cod and trout. We did not mess with the “buffet“/Kings Court: Even at breakfast, one could sit down and have a lovely multi-course meal serve to you within half an hour in the restaurant. Entertainment was very good. Shipboard lectures excellent. Staff were uniformly a professional and polite. The shore excursions in Norway were well handled. Transportation from Heathrow to London and from London to the ship and from the ship back to Heathrow was seamless. However, we found our experience with Cunard disappointing in terms of booking the trip: Their website is not very good. The voyage personalizer page is not very well designed. I think we significantly overpaid for the London hotel which we booked through them. We booked airfare through Cunard as well and ended up having to pay significant extra premiums in order simply to have seat assignments. “Air Cunard“ seemed unaware that our flight from JFK to Heathrow that they booked had been canceled; and there was much last minute scrambling between the Cunard travel desk and American Airlines and British Airways in order to re-schedule us. Also, the entire Wi-Fi system on the ship is archaic. Additionally, although they “include gratuities“ and you pre-pay them, sometimes there is a gratuity line that you are asked to complete on receipts. I would prefer that either they leave gratuities up to the passengers or they make it a truly all-inclusive price and you are not expected to tip. Right now it is some kind of weird hybrid and you never really know who to tip or who is getting what tip. But, in the end, Queen Mary 2 is an amazing ship with first Street service. Go for it! Read Less
Sail Date August 2019
Tried this same cruise last year but bas weather cut the itinerary so decided to try again. Weather this time was sunny in all ports, scenery was spectacular. Yes there was a force 9 gale on the final day but on this ship you would hardly ... Read More
Tried this same cruise last year but bas weather cut the itinerary so decided to try again. Weather this time was sunny in all ports, scenery was spectacular. Yes there was a force 9 gale on the final day but on this ship you would hardly have noticed it. Being a transatlantic liner there was hardly any movement so if you are concerned about sea sickness this is the ship to try. The cabin being an atrium view was small but comfortable. The crew were friendly and efficient. The international mix of passengers resulted in some interesting conversations. Yes the drink is expensive but the food was excellent and nothing was too much trouble for the waiting staff. The feeling of space on this ship is amazing. When is the last time you went up on deck on a sunny day and found less than a dozen loungers in use? Yes this ship is in some respects traditional but on the other hand it manages to strike a good balance between tradition and a friendly and relaxed atmosphere. Being a 150,000 ton ship with only 2600 passengers there were very few queues, with the possible exception of afternoon tea. We didn't have to wait more than 20 seconds for a lift throughout the voyage. Ports of call were really interesting and all arrivals and departures were on time. Best cruise we have ever had. Read Less
Sail Date August 2019
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets ... Read More
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets and paint etc. Staff: reception: awful. If a smile is all your after, that’s all you will get. They really are dreadful. Waiting staff: at breakfast they are miserable and slow even though we were all extremely polite and patient. The evening the attitude is slightly better. Other guests: Rude, arrogant and miserable. Honestly why come on holiday if your going to be like that. I’ve found this to be true on Victoria as well. I think this contributes to the mood of the staff. Food: very good. Kids club: great Pools: dirty (all of them) I went in with my son wearing goggles and wished I hadn’t! Perhaps I’ve gone on too much but really I don’t expect anything to change and if Your only interest is to tell people you’ve been on Cunard you’ll probably continue to put up with it. Holland America beats them hands down (I’m English btw). Enough droning as I’ve definitely gone on too long. Happy cruising Read Less
Sail Date August 2019
Second time on QM2 & first since a supposed re-furbishment. As always Cunard smugly bang on about their heritage with artefacts & pictures everywhere yet overall the Cunard experience whilst generally very good it's not ... Read More
Second time on QM2 & first since a supposed re-furbishment. As always Cunard smugly bang on about their heritage with artefacts & pictures everywhere yet overall the Cunard experience whilst generally very good it's not 'that' special. Cabin immaculate except that the wooden ornamental balcony railing had come adrift from its metal frame. As to be expected public areas including lounge & bar areas immaculate & rather grand - with one exception ( see later ). Britannia dining room staff utterly charming & food was fine but evening meals taken to the accompaniment of frequent screeching of babies or hyper-active infants not Cunard's fault of course, but why take babies on a cruise it's not a floating creche? The self-service café or Kings Court or whatever still has all the ambience of a 1960's Wimpy bar with many seats in a sort of corridor or in bay windows that have some sort of blue tint on them - weird. The Kings Grille always empty & on the sole occasion I ventured there to get a cheese burger it was tasteless (the burger that is). McDonalds could teach Cunard a thing or two. Food from the café was never ever hot enough, so much so I played safe & stuck to cold meats etc. Given that class division is so obvious on the ship I doubt whether those in Princess or Queens Grille class would ever risk soiling their Gucci loafers in such a place. A certain aspect of the posh Commodore/commode Club was a disgrace. In several places the wood edging to the window apertures had split, come adrift & hanging loose. The inside of the toilet door adjacent to the library was covered in rust. It seems the QM2 is long overdue for it's next mild re-furb. Theatre entertainment was obviously on a low budget e.g. a shrieking girl singer & a so so conjuror/comedian - all a bit village hall I fear. BUT...a guitar concert was a joy as was a talk in the picture gallery. Good selection of day time activities too. Places visited were second time around so need to be ripped-off by over-priced excursions. Took lots of my own photographs including a photograph of a photograph taken with the captain - $35 for one print ! - no way Cunard. However enough good points to be looking forward to next booked Cunard cruise but NOT on QM2. Read Less
Sail Date August 2019
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked ... Read More
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked to toughness. First day party impressive poolside and music was excellent as we watched NYC fade away. Our eight-person seating companions at dinner each evening were excellent and we promised to stay in touch. Disappointed in repeated shows in planetarium. Was hoping for something other than dark matter and meteorites. Arson lecture was really good. As was lecture on British history. Live shows excellent in theater but very short. My very favorite restaurant was the Golden Lion. Trivia contests and space sharing brought us in contact with so many fine people for the fun competitions. My biggest concern was uneven flooring that felt like rotting wood under carpets, especially in the casino. With all the alleged grandeur, this seemed dodgy. Would not opt for balcony cabin again. North Atlantic, even in dead summer, is not conducive to enjoying outdoors. We didn’t use it. Food good in Britannia but as I don’t drink much alcohol, waiter acted as if I was less than when I ordered a soft drink with my dinner. Public spaces are beautiful. I might do it again, but looking at nothing but water for seven straight days was trying. I was excited on day six when I saw actually spied a bird as we approached land. All in all, I wasn’t all that impressed after reading all the glorious reviews about this glamorous ocean liner. Read Less
Sail Date July 2019
We were on QM2 for the 21-day roundtrip cruise from NYC to Norway. This was our first voyage back on QM2 since the refit. She received a very nice face-lift along with improvements in food and cabins. (A few quibbles will be noted) ... Read More
We were on QM2 for the 21-day roundtrip cruise from NYC to Norway. This was our first voyage back on QM2 since the refit. She received a very nice face-lift along with improvements in food and cabins. (A few quibbles will be noted) Top 5 things both husband & I liked: Food across the venues was very good to fantastic. Party band (Purple Haze) played fun mix of funky Motown, disco and on to modern dance hits Sales personnel (stores, photos, spa) were truly helpful and never pushy (in contrast to our most recent cruises on other ships) Tea & coffee making available in the cabin Free 2-hr internet pkg for Gold+ level Cunard cruisers (best used in Connexions area) Additional top 3 for me: “Aqua Therapy Centre” (aka thermal suites) pass for $120 a week Afternoon Tea in the Queen's Room (traditional) or Corinthia (fabulous scone/jam options) Two Balls per voyage segment Additional top 3 for husband: Larger, clearer TV on wall with multiple news & sports stations New fitness equipment, esp. good weight machines No more smoking allowed in casino or disco (G32) More things we liked/appreciated: FREE self laundry including free detergent on almost every deck with cabins. Chocolate lovers should watch for the chocolate buffet in the King's Court offered during lunch (on last day of Transatlantic, first day of Norway voyage). Watch the daily bulletin because the KC also had a seafood buffet on occasion that was also very good. Sushi bar is wonderful! Even included vegetable rolls. Seafood offered everywhere was very good. If you go to the Verandah restaurant, definitely have Lobster cocktail (fantastic!). The seafood platter is an additional $20 (just for platter NOT each person). This is a LOT of seafood but all served cold. We would have preferred the lobster (2 x 1 lb) and crab legs heated. On a later visit to the Verandah, husband had steak and I had the sole. Both were excellent and we were well advised by the wait staff on which items to choose for entree and sides. Each portion of our trip included good enrichment lectures/programs. Transatlantic portion from NYC to Southampton was fashion week and we had a great time at the hat fashion show (also walked away with a nice swag bag!) Norwegian portion of cruise included author Lynne Truss (“Eats, Shoots & Leaves”), astrophysicist Dr. Chris Crowe and speaker Jane Davey. All were wonderfully entertaining in addition to the knowledge they shared. Awesome planetarium shows – pick up your tickets in Connexions lobby after 9 am (usually gone by noon) They still offer ballroom dance classes with their professional dance team and line dancing classes if you have that kind of early morning energy. Quibble – internet access is better and we really appreciate free time for repeat cruisers. Unfortunately, signal is not strong outside immediate area of Connexions. I've also been spoiled by other cruise lines that provide an app for smart phones that give me access to account information, events lists, maps and menus. This would have been very helpful. I had to go to the purser's desk every time I wanted to find out my account balance and if we lost or left our day's program somewhere. I enjoy most of the tradition and formality of QM2, but this update is really overdue. Quibble – on our first voyage with QM2, she had wonderful art at almost every turn. They even provided an audio guide to do a tour on the ship. It was like being on a floating art museum and I loved it. There is no longer an audio guide because the focus has turned to more historical posters & art. I can appreciate this but do miss the portrait of Jimmy Hendrix in the stairwell leading up from the reentry door and the aristocracy created from small metal fittings that previously hung in one of the main stairwells. Our favorite port stop in Norway was Flam. It was like a postcard village at the end of a long, beautiful fjord. There was the Mall of Norway with lots of souvenirs but very crowded. The tourist office was connected and provided FREE wi-fi! We did the Flam Train excursion which was fantastic for it's views. Have your camera ready for the stop at the large waterfall where they put on quite a good show. At the turnaround, the guides vaguely recommended people “switch seats”. Later we found out this was so everybody got a good view of both sides. However, we were not on the train when this happened so were a bit surprised to find our seats occupied when we returned and a bit of confusion as people tried to figure out where to go without causing a fight (some people chose not to participate and remained in the seats they had from the beginning). You may want to make arrangements with the people across the aisle when you get settled on the first leg of the journey. Quibble: Excursion guides should have done a better job explaining this from the beginning. We ended up sitting across from a couple that were obviously not pleased to have us there on the return journey. In Stavagner, we took the miniboat tour out to Pulpit Rock. As advertised, we found this to be “exhilarating & fun”! Read Less
Sail Date July 2019
Personally I have never been interested in going on a cruise but it was the choice of in laws and I ended up being dragged along. After initially booking Britannia we ended up taking advantage of a cheap upgrade offer to Queens Grill. ... Read More
Personally I have never been interested in going on a cruise but it was the choice of in laws and I ended up being dragged along. After initially booking Britannia we ended up taking advantage of a cheap upgrade offer to Queens Grill. It didn't start well at Embarkation when there was a scrum of people surrounding the doors into the hall in Southampton and no indication of where the priority booking queue was. Asking people working their didn't get us anywhere until one guy told us to go straight into the hall which meant forcing our way past the people in the main queue who were rightfully unhappy with us pushing past them where at last we saw the signs for priority booking. Given there are multiple doors into the hall surely it can't be that hard to put signs up outside as well. Though not as bad the disembarkation was also chaotic with little in the way of clear directions. First impressions of the ship were ok, some of it looked a bit tired but much of it very nice. The cabin was nice and spacious and we were glad to have upgraded. Food wise the Queens Grill was ok more of a decent chain restaurant than anything else though. Some really nice food, the beef wellington for example, alongside some pretty run of the mill stuff. The formality of the place and the dressing up got a bit wearying after a while particularly as you weren't usually eating food that lived up to it. It also led to some oddities like if you ordered a pie they brought out the pie dish and then spooned the entire contents onto your plate which took ages. Just serve it in a pie dish guys, my poor husbands cottage pie just looked a mess. Apart from that the staff were almost uniformly excellent and they were fine with us not all turning up and ordering at the same time. Went to Kings Court occasionally but it was nothing special. Entertainment wise some of the lectures were interesting but the entertainment was mostly end of a pier stuff, the planetarium pretty dull and the pub ok but quite small so you had to get to things like trivia early to get a seat. On that note the entertainment team in the pub were generally very good though the lady who liked to make the 'twist' question in the evening trivia easy really needs to learn the point of quizzes. Their didn't feel like there was much on though in general, certainly not much of any interest. I suppose mostly aimed at the elderly regulars. The gym was good though having no sauna or steam room other than having to pay in the spa is a mistake. Outside areas also ok though not that well used given the pretty average weather on most sea days. We spent a lot of time in the smoking area and got chatting to some very nice, fun people there, other than that there was little interaction on board. The casino was quite fun and they made it easy to play if you didn't have much experience, only issue was the crumbling floor so you had to watch your step the whole time. The floor is also starting to give way in the main lobby which was somewhat alarming. Stops wise Liverpool (helped by the weather) and Reykjavik were both very nice, with lots to see. We didn't go on any excursions as you can book the same trips yourself for half the price. Had a fantastic lunch at Islenski Barinn in Reykjavik. Halifax was ok but it's essentially a mid sized city with not much in the way of history to see. Corner Brook however may be the dullest place on Earth and I have no idea what they were thinking in stopping there. Overall a real disappointment, for all their talk about the glamour of the transatlantic crossing there was painfully little of that in evidence. Read Less
Sail Date July 2019
Was on the Iceland Canada crossing. Very smooth but there lacked things to do for anyone under 50. Also had a worrying fire on board one evening over the tannoy telling us it had broken out in the incinerator room. Could smell smoke. ... Read More
Was on the Iceland Canada crossing. Very smooth but there lacked things to do for anyone under 50. Also had a worrying fire on board one evening over the tannoy telling us it had broken out in the incinerator room. Could smell smoke. Also had a person helicopter lifted off. All quite eventful! Boat was clean and tidy and staff very nice plus the food was great. The buffet was very good especially the sushi etc. Did get a bit of a dodgy stomach from the mussels which upset my stomach for 24 hours but it soon passed. The entertainment in the theatre was very poor however. Some of the acts were dreadful including the resident singers. A very good guest French pianist though. Overall worth the money but be prepared to occupy yourself as there is very little to do on those long sea days if you don't do ballroom dancing or enjoy bingo etc ! Read Less
Sail Date July 2019
We chose this cruise because it fit our time schedule for a vacation. We thought it would be exciting to be in Boston for the Fourth of July and the departure port in Brooklyn was a simple 3 Hour Drive from our home. I blame myself a ... Read More
We chose this cruise because it fit our time schedule for a vacation. We thought it would be exciting to be in Boston for the Fourth of July and the departure port in Brooklyn was a simple 3 Hour Drive from our home. I blame myself a little for not researching the cruise more. We booked last minute, and we thought it would just be a lot of fun. We did not have passports as we don’t travel a ton outside Mexico and Canada. We were told by Cunard we could not have pre printed E tickets due to the fact that we did not have passports. This was a huge source of stress. I knew our enhanced licenses and birth certificates would be fine for getting us in and out of the country, but just not sure how it would all work. Getting on the boat was a complete disaster. We waited in line with everyone else for three hours. There were so many disabled people and elderly getting on the boat that simply had to go ahead of us. No one followed the time on their ticket and we were told to come at noon because we were unable to get pre printed tickets. The whole process was chaotic and confusing and people were very upset. Elderly people in line with us struggled to stand for three hours. There was no place to get anything to drink or eat. We had not eaten since the morning and didn’t enter the boat until 3 PM. People did not want to get out of line to even go to the restroom, because tempers were running thin. While waiting in line to enter the boat, we realized that we were probably some of the youngest passengers. Mind you we are not young in her late 40s. So basically getting on the boat was terrible. If I were getting on the boat again in Brooklyn I would get there around 3 PM. The boat didn’t even leave port until after eight due to a medical emergency and the boat being held for a flight coming from England containing eight passengers. Activities on the boat are OK. There is a lot to do. Definitely geared towards older people. If you are an active younger couple or group of people, I would suggest another cruise. We were interested in a fun time in wanted to be active during the day and have beautiful dinners and some nightlife in the evening. Activity was hindered by the poor condition of the swimming pools and hot tubs. Most of the hot tubs didn’t even work. They were simply warm small pools in need of painting and maintenance with no jets. The pools are not extremely clean and we’re in need of repair and paintings well. Be forewarned the Queen Mary two does not have five pools as advertised. One of the pools on the very top deck must have been removed in the refurbishment in 2016. We were disappointed with our lack of options for swimming and lounging during the day as the weather was quite favorable for such activity. One of the outdoor pools was netted for the entire cruise, so It was unable to be used by any of the passengers. Frankly the condition and access to pools was unacceptable. The walking deck, deck seven, was often closed in sections making it impossible to walk loops around the deck. Once again the Queen Mary fell short in providing the simplest of activity. The food was not bad. We enjoyed the main dining room three nights out of our seven night cruise. Our poor waiter really struggled with English and this hindered us from getting great service. He did try his hardest though. The food in the main dining room was presented nicely and there was a pretty good variety. The main buffet was also sufficient, but became a bit repetitive after seven days. I’m not sure how somebody does a 14 or 27 day cruise eating the same food over and over. The quality was quite good and overall we were usually able to find something we really liked. We were in cabin 4022. This was a sheltered balcony in the front of the boat. I’ve very favorable things to say about the cabin. Our steward Gerry was very friendly and hard-working. He did a good job cleaning the room quickly and was helpful when we had questions. Although the room was not brand new or in sparkling shape it was a fine cabin. Even for being in the front of the boat, I found there to be little motion or disturbance. Nightlife was also disappointing. Pretty much after 10 PM the place shuts down. The shows we saw in the royal court theater were nice. The dancers, singers and orchestra put on a wonderful production. There’s a nightly movie in the illuminations theater, but we were looking for more engaging activities. The night club is open later, but when we visited there it was quite empty. So basically if you’re not interested in going to bed around 10 or 11 PM you’ll have trouble finding anything to do. The ports we visited were wonderful and a lot of fun. Halifax with a cute little city and we enjoyed our time walking around shopping and visiting museums. Boston was a great deal of fun as well, We did the trolley tour and then met up with our niece later. We like to walk, so we did walk a couple miles back to the boat. Not a bad walk but it was pretty hot when we did it. We viewed the highest of the fireworks from the top deck. We had fun in Newport Rhode Island, but getting off the boat was another disaster. We had booked a tour that was canceled because they could not run the tenders due to fog. I understand they have no control of the fog or the weather. The problem we encountered was they told us not to get tickets for the tender, but when our tour was canceled They required us to have tickets. Consequently we were in the back of the line and one of the last tenders to go out to Newport. We only had a couple of hours to spend in Port. The kicker is the captain and staff went on and on about How incredibly unsafe it would be to run the tenders during the fog in the morning. They canceled the tours and we were understanding because we all wanted to be safe. The problem I have is when we return to the boat after visiting Newport the fog had returned. No one spoke of any safety issues or concerns as they loaded us on to the tender and we took the small boat in the thick fog back to the Queen Mary 2. It was so foggy that when we finally returned to the crew ship the 100 passengers broke out in cheers and were clapping As we were so relieved. It seems they were concerned about our safety in the morning, when the fog had returned in the afternoon our safety seem to go out the window because they were more concerned with keeping their schedule. In the end we had a good time because we made our own fun. I highly recommend this cruise for older people who want a nice quiet time. If you’re younger or want fun and a little nightlife look elsewhere. Read Less
Sail Date June 2019
Embarkation: Worse experience ever. Almost 2 hours just to check-in at the port. Two lines – one for priority one for steerage (us). Our line did not move. Meanwhile they closed our line (about 15 people behind us) and everyone was ... Read More
Embarkation: Worse experience ever. Almost 2 hours just to check-in at the port. Two lines – one for priority one for steerage (us). Our line did not move. Meanwhile they closed our line (about 15 people behind us) and everyone was sent to the priority line. We watched people get in line an hour after us and checked-in within 20 mins or less. Were told the reason for our line not moving was that they permitted all those with wheelchairs or strollers (who were in a separate line) to check in immediately from our side. If this was the case then why didn’t they take people from both sides for the next available check-in counter? This was our 7th cruise on five different lines and we have never taken more than 15 mins. (if that long) for check-in. Cunard should be embarrassed. This was unacceptable and inexcusable and is how our vacation started. When we finally made it to the ship, dropped off our carry-on in the cabin and went to grab some lunch (because we spent lunch in line waiting to check-in) it was almost 3:30 p.m. and they were clearing the food from the buffet. Not a great first impression. Disembarkation: This was fine. We got in a line when we were ready (rather than waiting for the designated times provided by Cunard) and other than getting stuck behind two people who could not get their wheelchairs over the ramp, it took about 10 mins. Cabin: The cabin was fine. The furnishings were outdated, dusty in places, dirty carpeting (not just in need of a good vacuuming but stains), mold in the bathroom but there was plenty of closet and storage space for two people and the bed and pillows were comfortable. Horrible sewage odor at all times in the bathroom. We never, and I mean never, met our steward. We knew his name because there was a card in the room and we saw him in the hallway a couple of times but he never introduced himself or stopped by to see if we needed anything (we left him an extra tip every day too) – EXCEPT when we were still in the room at 8:30 a.m. on disembarkation day – then he knocked on the door and told us we had to leave. Again, having been on six other cruises this is the first time a steward was incognito. The location of our cabin was good. We had an inside midship (between stairs C and D but closest to D). HOWEVER, the cabin vibrated constantly – the bed, sitting on the toilet, the floor, sitting in the chair – the entire cabin almost the entire time. We couldn’t understand why because we were on deck 4 above the Britannia dining room. This was very annoying. Dining: The buffet set-up was weird – multiple locations separated by eating areas. The dining areas in the buffet were great but the buffet itself was very limited, especially at breakfast where there was no variety – same thing every day and they didn’t have bananas or hard boiled eggs. We ate in the Britannia for dinner all nights except the last (didn't like the menu). Britannia menu was also very limited but overall the food was good and service was very good. We were however disappointed because we were originally told we would be at a table of six but had a table for two. It would have been nice to have tablemates and I don’t know why they changed this from our initial reservation. Bars/Lounges: Golden Lion was nice, especially for lunch – it was always crowded and very difficult to find a seat. We didn’t experience Carinthia or Commodore. Drink prices were surprisingly affordable, including bottles of wine. Wine selection was extensive. Entertainment: The few shows were good, especially the comedian. We did not attend any of the lectures. Afternoon Tea: Afternoon tea was the best part of the cruise. Finger sandwiches, desserts, scones. All of it was delicious and decadent. Activities: What surprised me the most was the lack of organized activities. There were things to do throughout the day such as lectures, movies, trivia but there were only a couple of actual organized activities with cruise staff throughout the entire cruise. Ports: Halifax - great day – no issues. We were delayed getting into Boston and then had to go immigration. Similar to disembarkation we were supposed to go through at specified times but it seemed like everyone got in line immediately and it wrapped around almost the length of the ship. We waited 90 minutes before going to immigration and got through in about 5 minutes (great decision). Newport – we tendered and got fogged in so could not get off the ship until about 1 p.m. Tender ticket issuing was poorly handled, extremely disorganized and it took a very long time to get everyone who wanted to off the ship. Once on shore we only had about 3 hours to explore – disappointing. Pools/Spas: The children’s pool was closed the entire cruise because of an issue with soot from the smoke stacks landing in the pool. The other pool was fine but the hot tubs were not hot (the heaters were broken and were supposed to be fixed when we were in Boston but they weren’t). The inside pool and spas were always crowded. Casino: The casino was very small with a number of slot machines, a few black jack tables and a roulette table but no poker tables. Outside/Smoking Areas: One big issue was that the children’s pool was on deck six aft directly below deck seven aft which was the smoking section and deck eight aft which was the location of the outside pool as well as an additional smoking area. That meant that smoke wafted down (especially cigar smoke) to deck six where most of the lounge chairs were. Deck 13 (sports deck) was fine to get away from it all except they only had about 20 lounge chairs out and all others were stacked and covered. The deck chairs on the promenade were plentiful and always filled. Overall the cons far outweighed the pros for this cruise. If you like cruising (for me it’s about the destinations) with not a lot to do throughout the day/night, this is for you. Personally I thought the food options were very limited without much variety and was extremely displeased with the embarkation process. Fellow passengers were fantastic. I would only cruise Cunard again if the price was right. Read Less
Sail Date June 2019
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the ... Read More
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the cruise, "They are quite serious". LIkes: We booked the Brittania Club, therefore we had our own private dining table for four each night with the same servers. The food was truly excellent, on par with Oceania Cruise line, which is noted for it's food. (Kudos to our servers, Brendo and Orsulah). We ended up eating breakfast, lunch and dinner in the restaurant. We only gained an average of 2 pounds per person for a 7 day cruise and we believe that is because we mostly avoided the Kings Grill, which is very chopped up, located in several separated rooms with a limited selection of food. We understand it had been upgraded in 2016 from the original design. I cant see how it could have been much worse then. Also, the brewed coffee in the restaurant is very good, unlike the machine coffee in the Kings Grill. We had dinner one night in the Verandah steakhouse restaurant for a small upcharge of $39 per person and it was the best steak we have ever had. 35 day aged beef. The Enrichment and Art seminars, Tea Time and Gala Evenings were spot on great! We didn't mind the tuxedo and formal dress evenings and enjoyed the Masquerade Ball. The planetarium and Queen's Theatre were great venues also. Dislikes: Probably because we have been spoiled by cruises on Oceania Marina, Rivera, & Insignia and Holland Statendam and Koningsdam, we didn't appreciate the QM2 as much as we should. Even with the retrofit in 2016, she looks a bit tired. Very chopped up, no flow to the design. What's with the Churchill and Chart room locations? You have to go through the Brittania Dining room to access the Queens Ball room or go through the Art Gallery up and down stairs to access. Also, the aforementioned non functional Queen's Grill area. The Library boasts 8 thousand books and a room the size of an average family dining room and each passenger is restricted to 2 books at a time with the shelves locked during night hours? That's when most insomniacs need to find a book. We found this very unusual as Oceania ships boast great libraries with a barrista next door. Their libraries are unlocked and open to all cruise passengers 24/7. Finally, what ever you do don't buy the liquor package!!! Very limited pours (50 ml) which makes no sense, as it requires the staff to service you more often. (However, once they see you have a drink sticker on your card, they avoid you like the plague, and you practically have to tackle them to get service). This occurred in every lounge but was particularly acute in the Golden Lion Pub! The wine steward in the Brittania Club restaurant also was put off by our asking for wine refills at dinner, until 3 days before the cruise ended, when he finally increased the pours, which saved him extra trips. (We were not heavy drinkers, drinking no more than 2-3 50 ml pours at dinner) or any other sitting. The package was very restrictive, nothing over $11. If you want to purchase a $20 cocktail, you have to pay $16 (purchase price less 20%), which begs the ? why purchase the liquor package? Also, our traveling companions, (one who drinks and one who cannot drink because of medical reasons), cleared with Cunard corporate that if she brought a Doctor's excuse that he could by the package but she wouldn't have to. We spent the better part of the first afternoon being shuffled between the Purser's office, the G. L Pub and were even sent to the spa, because no one could or would make a decision on allowing our friend to purchase the liquor package alone. Finally, a bartender in the G.L. Pub told us in great whisper (I am not exaggerating) that he would allow it if our non drinking friend would purchase the $30 per day beverage package (water, soft drinks and coffee). You could not purchase wine by the bottle at dinner like on Oceania or HAL only by the 50 ml glass because of the liquor package restriction. The ship was good in the water, you never really felt any motion. However, it felt as if It was designed more for sailors than passengers and the staff was not there to serve you as much as ensure that all rules and regulations would be followed and not be infringed on! Read Less
Sail Date June 2019
Our trip started in Hamburg, Germany on June 21, 2019, stopped in Southampton for the day on June 24 and onwards to New York arriving June 30. The trip had 2 very different vibes: The Hamburg to Southampton segment had many more ... Read More
Our trip started in Hamburg, Germany on June 21, 2019, stopped in Southampton for the day on June 24 and onwards to New York arriving June 30. The trip had 2 very different vibes: The Hamburg to Southampton segment had many more families with "free range kids", noise, heavy patronage of the buffet, garbage on the floors, noise at night, kids running and knocking on doors, kids running free during the life safety segment, kids running down the promenade deck careening into guests and people sitting in chairs etc. Adults with loud voices and shouting in the public rooms. The Southampton to New York a quieter more refined experience with the amazing guest speakers and quiet conversations among guests. QM2 is an experience of a life time and each time we take a TA on the QM2 it is excellent, unique and designed to link the guest to the sea. The QM2 is the way a ship should be. QM2 did not disappoint - but we would say the food in the MDR and the Kings Court buffet was a significant step downwards from our last TA 2 years ago. Cunard, improve your general food offerings, make it the same as Celebrity. Your general food offerings should not be less than Carnival. Other than that, the QM2 was excellent. The positives: * QM2 is a ship, not a Vegas hotel. * There is no end of vistas so that a guest can feel and smell the ocean. The open wing deck under the bridge is simply amazing. Modern cruise ships are designed to keep guests looking inward so they can spend $. Well done Cunard. The step down stern open areas are spectacular and well patronized * A real promenade deck, enough said. It was heavily patronized. * Cunard expects guests to be able to entertain themselves during the day * This is a ship for intellectuals - meaning the amazing guest speakers and library enable guests to learn about the world. The guest speaks spoke on - being an envoy in Moscow in the cold war, a London theater actress speaking on the hidden gems of London, WW2 submarine technology and deployment in the war. What a joy versus the nonsense on modern cruise ships. * The historical boards towards the bow area recounting the glory days of the Queens and transatlantic travel * The service was excellent, excellent. The amount of staff, their training, their demeanor etc was top notch - a step well above our last QM2 TA. To be frank, the service in the common areas were as good as our trips on Crystal and Oceania. * The extra charge restaurants were - excellent. The Veranda was the equal of the steakhouse on Oceania. The most amazing food was at the Alternative restaurant located in a part of the Kings Court - Cunard, you have a winner here. There are themed nights - Coriandor, The Smokehouse, Azetec and Bamboo. The food was the very best I ever had on a ship period. Better than Crystal or Oceania. The tastes were sublime, the presentation, the quantity, the service by the hand picked staff was first class. There were Grill level guests there and many said they would abandon the Grills and book a non Grill and simply enjoy the extra charge Veranda and Alternative dining. * The officers - they were visible and pleasant and stopped to answer questions. * The Golden Lion fish and chips and the Indian food put most cruise ship venues to shame * The music on the pa was excellent - just loud enough, classic to modern. Excellent choice. Entertainment was good. * Well - the kennel. Being on the pool decks at the stern and hearing the dear dogs barking from time to time as they were out with their fur parents was to die for. It humanized the ship - it was a great hit with guests. * The sheltered balcony cabin was well maintained and very cozy. * The size of the public areas, the amount of space per passenger is amazing. * QM2 rides like a dream, never felt her move. * The side corridors on deck 3 which have tables for games and chairs for sitting. These areas are the closest to the ocean level and are amazing. * Smoothies and detox beverages in the Kings Court area - excellent * Room service was good. The chopped fruit salad was excellent, as good as the chopped fruit salad on Oceania. The pain au chocolate was not bad. Coffee was excellent overall with real cream Negatives: * Boarding in Hamburg - The Grills class passengers walked right in front of the non Grills class long line up to gain access to the check in staff. Disrespectful. Have a separate check in line for Grills guests. * Food in the Kings Court. Not good. Cheap looking, cheap taste. The hot dishes, breads, cold meats etc were set out - no garnishes around any of the food serving stations - just cold looking plates on a hard surface with no visual appeal. Simply the worst looking and worst tasting buffet I have seen. A steep decline from my last QM2 TA. The breads were the cheapest quality you could imagine. The cold meats were cheap. We had no interest in eating there. The realignment of this area was much better than before, the food was not. * The MDR. Fabulous room, the best on the seas. The staff were excellent. The food was not. The food size, garnishing, taste, quality was average to poor. The onion soup consisted of a dry powder soup base with a few onions. Served after was a small round bread piece with a few cheese shreds. Awful. It was returned. The protein portions were small and dry. Salads were small with minimum garnishes. The food did not live up to the amazing room. * The carpets since the refit are awful. The orange and yellow down the main corridor was glaring and cheap. It was the carpet in the cabin floors (all decks I think), beige on the right side trending towards a pattern and deep blue next the cabin doors. The carpet looked awful and cheap. Who needs beige carpet in a high traffic area? The carpet looked like you would have got it at the Dollar store. * Ah, the infamous post cruise mini bar in the room charge. Got dinged for $18.29 for a mystery charge. Will not be paying it. _______________________________________________________________ Having cruised since 1989, on the mass and luxury lines, we enjoy Cunard for the value it represents and the great itineraries and the real ships they provide guests. All cruise lines are cheapening their products. Cunard is as well. Cunard is best suited to guests who enjoy being on a ship, who wish to behave in a classy way and dress a bit better than the anything goes mass cruise lines. The Cunard guests are well travelled and well informed. If you want Vegas at sea, loud techno music, drunk guests due to the beverage packages etc do not choose Cunard. Read Less
Sail Date June 2019
We wanted to sali on QM2 for a very long time, and 5 day cruise from Hamburg was a great opportunity. First glimpse of her at cruise terminal and already: wow! Ship makes very good first impression, its grand, elegant, with golden ... Read More
We wanted to sali on QM2 for a very long time, and 5 day cruise from Hamburg was a great opportunity. First glimpse of her at cruise terminal and already: wow! Ship makes very good first impression, its grand, elegant, with golden age liner look. A rare view comparing to other ships nowadays. Embarkation: Very, very smoth and very fast. It tooks us 35 min from entering terminal to get to ship! There was around 20 counters open, so Line was moving all the time. Fun fact: our emabrkation time was set on 3pm. We arrived at terminal at 12:30 and at 1pm we were already onboard! Pleasant surprise! Ship: Like i said, its magificent. Vast public areas, never feel crowded. Lot of nice artwork, sculptures and little details. Pictures dont give up all her beauty. Layout of decks may be little confusing at first but after some walking we get use to it quickly. And yes, WALKING. Due to size of this ship there is a lot of stairs and distance from one room im front to aft deck can be quite big, but we really enjoy our strolls, especialy in this kind of surroundings. Very smoth sail, almost no movement is noticable. Also very quiet inside. Like you may already guess average passanger age is 65+, but it really doesnt make this Trip worse, to be honest alot of passengers are very friendly and open, and there is always a chance to have nice, inteligent chat with someone onboard. Majority of passengers were German (we heard that almost 2000 are German) but it didnt couse problems for english speaking people. All announcements were In english and then german. Dress code: during day almost every option is avalible. Anything that makes you comfortable ll do. After 6pm its time to shine. There is No way to be overdressed on Queen Mary but there was also alot of more modest, yet stylish outfits. We thought that all that dress up thing ll make this trip stiff and pretentious but we couldnt be more wrong. Its a integral part of this ship, and make it more special. Cabin: We were staying In sheltered balcony cabin on deck 5 mid aft. Very nice location, between two main stairways. Quite big (for todays standard) balcony. Metal structure prevent strong wind. Cabin itself was nice too. Good size, everything Thats needed is inside. Very clean. Big storage for clothes, very comfortable bed, and most important very quiet. Dining: We tried all avalible options, but Brittania Restaurant was our favorite. Great taste, variety and presentation. We ate all dinners there and that was best idea. Our waiter was also superb and trying his best to make everything perfect. My only complain ll go to sommelier. He was not very polite, and speaks way to quiet, but worst thing was, when he started to make strange faces when i told him that we want order any alcohol tonight. For that one moment i felt guilty and bad. experience... Kings Court - always lots of people, that only one place onboard that feel crowded. Food is ok, there is many thing to choose from but for lunch we preferred Brittania, for breakfast room service. Veranda Grill - one word: excelent. Everything was top quality. No problem with booking a table. Drinks - tough subject. We are not heavy drinkers, so there was No need for us to buy lot of alcohol, but prices are quite high. May be a problem for someone who like to drink few drinks every night plus champaigne during day but well... this is Queen Mary. Entertaiment: Live music playing In various areas was really nice. Not to loud, or too agressive. Our favorite was Vladimir Zinchenko Trio In Chart Room. Quality jazz, makes you travel back In time, to golden era of ocean liners. We watched two shows In Royal Court Theatre and we enjoyed both. Rythm of the night and Three Voices. Great production value and entertaiment team was giving their best. Queens Room Ballroom dancing was a new, but nice experience, especially with big band music. Fun fact: during night at stern, there is some quiet, lounge music playing. Nice idea! We didnt perticipate In daytime activities but they were not disturbing our free time. There was many options to choose from but very relaxing ad slow paced. Swimming pools were almost every time empty (surprisingly) so we can enjoy them fully. Service: Top quality. Very polite, descrette, patient and helpfull. Top Marks for our stewardess Janette. Such a nice and friendly soul. Always smiling and gives us tips and advices how to enjoy cruise more. She keept our cabin In best condition. Port and Excursions: We went off only In St. Peter Port, by tender boats. Very well organised. No rush so you can leave when is the best time for you. (All booked excursions went off shore first) Nice touch, when you re going back to ship they take more scenic route, so you can make nice photos of the bow and whole ship. Reassuming that was a great trip, so great that we already booked next one, and we cant wait to go back on this magnificent ship! Read Less
Sail Date June 2019
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy ... Read More
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy balcony, having breakfast on the balcony almost every day. It was also great fun on the balcony waving to all the boats that accompanied us out of Hamburg. The Princess Grill was superb every night except the first. The fish that night was average and we, two older women, were seated way off in a corner. Eating in the Princess Grill had been on my bucket list but I felt that I was still on the outside looking in. However, the (very entertaining) maitre d quickly moved us to the center of the part of the room that overlooked the promenade deck and we were much happier there. The food was very good, mostly well executed classics, and anyone looking for more trendy choices might be disappointed. We loved the Dover Sole and the Chateaubriand and the Cherries Jubilee (you get the picture). Mostly we loved the atmosphere of muted, leisurely meals in an attractive room with excellent service. Dinner became our evening activity and we often missed the planned entertainment as a result. What else did we do? We enjoyed the singers and dancers when we did make the shows and regretted missing the violinist. The planetarium was moderately interesting as were the speakers. We tried to visit all the bars but gave up and pretty much settled on the Carinthia where we could have a light meal with our wine. Zumba was fun but the pools were rather cold. The Golden Lion Pub offered good fish and chips. Afternoon tea in the Queen's Room was a disappointment -good food but a mad rush to get in and get a table. The library was lovely and the Promenade Deck was a comfortable place to sit or get some exercise walking. Service was excellent and we appreciated the young man who brought our room service breakfasts, our assistant waiter, and all the nameless crew members who smiled and made us feel welcome. We only took one shore excursion - to Bruges - which left us needing to do a lot of walking to get to the center of town but was well organized and on time. We explored on our own in Hamburg and Guernsey. Regarding the ship, she is showing her age (I had sailed on her in 2005) but just barely. She is still a magnificent "grande dame". Just don't expect glitz and glitter and instead settle into a leisurely, relaxed way of life. Read Less
Sail Date June 2019
We cruise with Cunard most years, but found to our shock that it was ten years since we had been on QM2, so we booked this cruise. Basically it was a cruise made up of bits of other voyages, so did not have quite the same feeling as a ... Read More
We cruise with Cunard most years, but found to our shock that it was ten years since we had been on QM2, so we booked this cruise. Basically it was a cruise made up of bits of other voyages, so did not have quite the same feeling as a cruise where almost everyone embarks and disembarks at the same time and place, and was a bit lacking in things like World Club parties. But we expected this and did not mind. Rather unexpected was the four formal nights. We had forgotten how truly magnificent the ship is, with vastly impressive public rooms and huge expanses of real teak decks. This of course means that distances between venues can be quite great, particularly as our cabin was near the front and our restaurant at the back. This means you walk off more of the food you consume. The ship always seemed restful and tranquil, never crowded, though I believe it was, to all intents and purposes, full Our Q6 cabin was very nice with an expansive balcony and a blissfully comfortable bed. The bathroom unfortunately, though spacious, is poorly arranged. There would be plenty of room for a separate shower, but it doesn't have one, a great shame. Food in the Queens Grill was good with a wide choice, though the coffee was sometimes warm rather than hot. We did not eat anywhere else, prefering to enjoy the restaurant comfort, quality, and excellent service. Indeed the service was a great highlight. Both the restaurant staff and our butler and assistant were thoughtful, courteous, efficient, and kind. We could not have been better looked after. Our sommelier had a great knowledge of wine and great ability to convey his enthusiasms. Embarkation and disembarkation at Southampton were both very smooth, aided by our priority status. We were on the ship at midday and off by 8.20. We called at Hamburg twice, and QM2 always gets a great welcome and sendoff. This time we celebrated fifteen years of the ships association with the port. It is a most attrative city to wonder round. We also visited Gent on a Cunard transfer, and that too is a city worth seeing. While in some ways this cruise was harder work than one on the smaller ships, it was very much an experience, and one I would recommend. Best of all would be an Atlantic crossing on her. Read Less
Sail Date June 2019
I choose a transatlantic cruise onboard the magnificent QM2 which departed New York in mid June. I was looking for a complete break after a particularly hectic period and couldn’t have imagined how thoroughly revitalising the experience ... Read More
I choose a transatlantic cruise onboard the magnificent QM2 which departed New York in mid June. I was looking for a complete break after a particularly hectic period and couldn’t have imagined how thoroughly revitalising the experience would end up being. I travelled solo and was amazed at the sheer quantity and variety of things to do - along with the choice to do as much or as little as you like. A typical day for me consisted of breakfast in bed, a walk and sometimes a long sit on the Upper deck, a light buffet lunch, one of the activities in the afternoon (often a short insight tour) or a visit to the library, a workout or pool visit and then the nightly LGBT happy hour each evening at 17:00 in the Commodore Club. I’d then have a late sitting dinner in the Britannia restaurant, where the food was good restaurant quality, on an excellent table of 8 great fellow voyagers, followed by a drink or maybe a spot of roulette in the casino - and repeat! Guests were super friendly and very sociable everywhere onboard and this was really noticeable from day 2, when people started to relax and get into the swing of the voyage. The LGBT happy hour was an absolute blast and a great way to meet like minded people - I met some fantastic people there and also stayed in touch with some of my table colleagues. Service everywhere was genuinely exceptional and the ship is meticulously run - in terms of organisation. As for the ship - she is magnificent in so many ways and I’m so grateful that Cunard had the vision to build a genuine ocean liner to replace the QE2. Gazing out into the vastness of the Atlantic Ocean From the promenade decks is a humbling and wonderful way to spend some reflective tine! I left Southampton totally revitalised with some amazing memories - so much so that I’m doing another crossing, this time from Southampton to New York, just before Christmas and for less than the price of a premium economy airfare. Read Less
Sail Date June 2019
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.4
Enrichment 5.0 3.9
Service 4.0 4.2
Value For Money 3.5 3.7
Rates 4.0 3.8

Find a Queen Mary 2 (QM2) Cruise

Easily compare prices from multiple sites with one click