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7 Helpful Votes
Sail Date: May 2019
We Booked the Costa Fortuna, as we had had such a good cruise on the Costa Pacifica. We had a Large cabin with broken shower, broken heating system and a Leaking tap on sink, Damaged shower curtain, hence water on the floor and the Tv ... Read More
We Booked the Costa Fortuna, as we had had such a good cruise on the Costa Pacifica. We had a Large cabin with broken shower, broken heating system and a Leaking tap on sink, Damaged shower curtain, hence water on the floor and the Tv control did not function. Not a good start. We found the food was of poor quality and was always served warm or cold, never a hot meal in a week. Poor selection on salad bar never any tomatoes, bruised and soft fruit, cold toast which was hard, luke warm coffee and tea, not enough staff to clear the tables and we had the same selection of desserts all week. The bar service was a little slow,but only because there were not enough staff. Hospitality was more like Hostility, Refusal to except criticism, refused to give me a Complaint forms and said that they did not have them. They charged us 10 euros each for a shuttle service although we found that the official port shuttles are only 4 euro, when I enquired about shuttles and transfers they never volunteered other methods only their own. The constant harassing for photos, upgrading,selling of different PAY restaurants when in the dining halls or bars even walking the decks. The ship was like a bus, passengers on and off at every port, hence every day when the safety drills were being done all the bars were closed and the tannoy was blasting out for ages. In one hour there were 40 plus announcements. I would say having had 25 plus cruises, this has to be the poorest of them all. I will Never choose Costa again. Read Less
15 Helpful Votes
Sail Date: December 2018
We chose this cruise as it suited our dates and meeting up with friends from the other side of the world. Costa cruises have not understood what they are selling - it seems they think they provide a transport when they SHOULD provide ... Read More
We chose this cruise as it suited our dates and meeting up with friends from the other side of the world. Costa cruises have not understood what they are selling - it seems they think they provide a transport when they SHOULD provide an experience for their customers! * Very poor service - always long queues at the hospitality service, who where the only ones to answer any questions, even though they didn´t understand the language. Poor service. * Additional costs, which you didn´t know about. * Poor service at the cabins, we had bought a full drinking package which included minibars - but they didn´t fill it up or they filled it up with what they had on their carriage - meaning Sprite, Coke. No water. * Very poor foodquality at main dinner! And slow service - they didn´t know how to serve at a table. Unexperienced, untrained personel..... Very rude Head waiters! As I wrote before - I wonder if they know why they are there! For whom...... * they asked us to fill in 9-10 on their evaluation - because they had all these 900 personel working up to 12 hours a day, 5-11 months a year, without any days off - which they were bragging about. I should be embarrased to say that at all!!!! Maybe that is why they cannot fulfill their work - they are exhausted... Summary, bad service and bad organisation. It is so little needed for the customer to be satisfied. And they failed it totally!!! DO NOT BUY A CRUISE WITH THE COSTA FORTUNA! Read Less
8 Helpful Votes
Sail Date: December 2018
Embarkation from Marina Bay Cruise Centre was a breeze.There was sufficient manpower to direct the guests. They took notice of guests with young children or aged guests. We took 15min to board since we brought along aged parents. HOWEVER, ... Read More
Embarkation from Marina Bay Cruise Centre was a breeze.There was sufficient manpower to direct the guests. They took notice of guests with young children or aged guests. We took 15min to board since we brought along aged parents. HOWEVER, disembarkation at the same port at the end of the cruise was a nightmare because 2000 guests were leaving at the same time. Despite being assigned staggered disembarkation timings, it was one big pandemonium at the exit points. We were assigned the first group for disembarkation but the meeting point was already congested.So, we were sandwiched for an hour like in a subway peak hour carriage. Disembarkation at other ports were uneventful.I wished we were offered a cold drink or a cold towel though. All guests should note, the check-in luggage porters can only accomodate suitcase/trolley luggages. Sports utility bags,shopping bags, backpacks are out. I think guests who are travelling alone will appreciate the availability of single cabins, considerate dining arrangements of table for twos at the buffet corner, as well as in the restaurants. The water slide was closed. The gym was closed after second day. The pools were crowded. Sigh! Considering that the ship is plying around Southeast Asia which is humid, hot, and wet weather all roll into one, the absence of ice-cream parlours, water coolers and memories of seeing long queues of people filling their water bottles and milk bottles at the buffet stands were a sorry sight. One last caution. Pasta is freeflowing. Pizzas? You have to pay. I am sorry but I missed Costa Victoria. Read Less
13 Helpful Votes
Sail Date: November 2018
My children is looking forward and excited play slide pool in cruise. When go in cruise. We are very disappointed with slide pool close for maintenance. I felt let people lie me to join this cruise. I join this cruise 5days 4 night. ... Read More
My children is looking forward and excited play slide pool in cruise. When go in cruise. We are very disappointed with slide pool close for maintenance. I felt let people lie me to join this cruise. I join this cruise 5days 4 night. Everyday looked a pool cannot play. Omg, cannot play,... What??? Purposely bring my children's to enjoy slide pool in cruise. But this 4 days close for maintenance. I pay is not worth money and my expectation. My children keeping asking me "why not allowed to play" im not idea to answe her. I will advice Better to ask more information before join. I'm also complain to. Customer services.. They just help to record. They also waiting maintenence team to response. Secondly Waiters is helpful and good services to everyone guest. They will help to answer every question to customer. For the food services is delicious especially western food.. Italia food. One thing is important the workers is honestly Read Less
7 Helpful Votes
Sail Date: November 2017
I choose this cruise because cost for 5 nights in my budget and I like to visit Naha city of Okinawa. I fly to hong Kong 1 day earlier transportation from airport to hotel by A 21 bus is easy from hotel to Kaitak cruise terminal by ... Read More
I choose this cruise because cost for 5 nights in my budget and I like to visit Naha city of Okinawa. I fly to hong Kong 1 day earlier transportation from airport to hotel by A 21 bus is easy from hotel to Kaitak cruise terminal by taxi . Kaitak cruise port builing new MTR station + new rail line may be open in next year. My room 129.. is clean and room maid is nice. But every night there has many noise came from under my room. Sound look like metal shaft moving on rail usaully from 1 AM-4 AM. Fortunately I known because your web so I took my best earplug. But in last night there had an loud announcement at 3 AM because a man lost from his room and very noise under my room. Entertainment on board is good Naha city port is neat town .Taxi is very quick and cheap. Shuri castle and okinawa world is good place for senior visitor. Read Less
11 Helpful Votes
Sail Date: February 2016
I have been on cruises before so went on this one with open mind having read other reviews firstly after a long night flight we arrived at Dubai port at around 9am only to be told we could not board untill 3 pm our party of ten was ... Read More
I have been on cruises before so went on this one with open mind having read other reviews firstly after a long night flight we arrived at Dubai port at around 9am only to be told we could not board untill 3 pm our party of ten was allocated rooms on deck 2 that was the start of this nightmare cruise the noise on this deck is ridiculous not from passengers but the ship and it's crew . After a long day went to cabin for bed there was blood on bed linen we reported it changed next day after going to customer relations not even an apology we where then told we had to pay over 1 hundred euros for hotel service charge we prefare to tip the people we think deserve it but told it was compulsory . On to the food we only ate in the main restaurant twice the food and service was awfull the staff just ignored any request untill it suited them mabye because out of the party of ten 8 sitted in one restaurant 2 in another as we had booked together we asked to sit together they where not to pleased .the ship itself is clean but dated and for the life of me I cannot understand on a 7day cruise on 2days we docked all the lifts where turned off I suffer from bad angina and copd so I could not climb the stairs to deck eleven for lunch so had to wait untill evening for food I asked the reason was told essential repairs I would have thought these things would be done before we sailed . On to the entertainment it's an Italian cruise ship but they seemed to forget about any other languages after about 15 min all they spoke was Italian I will never cruise with this company again neither will any of my friends and to add to my disgust last day my bathroom towels had blood on them I would honestly anyone thinking of cruising with this ship use msc or royal Caribbean Read Less
3 Helpful Votes
Sail Date: December 2015
We decided to go away for Christmas so we decided to go on a cruise round the Emirates, so we booked with Thomas Cook one night stay in Dubai in the Grand Time Hotel. The hotel was not what we had expected for Dubai tired & dated ... Read More
We decided to go away for Christmas so we decided to go on a cruise round the Emirates, so we booked with Thomas Cook one night stay in Dubai in the Grand Time Hotel. The hotel was not what we had expected for Dubai tired & dated when we found the room it was facing a very busy road & after a long journey we did not need this apart form that the sheets had holes in once again very dated.The food was fair. Next day we were taken to the port in the same car witch picked us up from the airport top range car & very good polite driver. Arrived at port only to find a long queue for customs & embarkation to ship. once on the ship our cabin was not ready so went off for food & drink Finally cabin ready but no cases, we were told the will be put in our cabin. Time went on 9 o,clock had passed so I went to look for them found them in a pile by the lifts dug it out myself. By this time we retired for the night, Next day up for breakfast order eggs 45 mins passed this happened on all the trip. Evening meals were a little better but all with a Italian them if you like Italian food. Apart from that the cruse was good, we only used Costa once fora trip in Dubai which is well wort doing the rest or the stops we used a local taxi round about a £100 for five hours well wort it. Very tired and dated ship. Food choices minimal and waiting forty five minutes for breakfast. Entertainment repeats nightly. The worst was giving credit card information to find that £9.00 each was deducted daily for services and tips even though Staff were trying to get more on the last evening before we knew we had to pay this. Please be aware of these charges if you book a cruise, the travel agent said we were "lucky" as this was a small service charge. When queried with our credit card company we were told it was section 75 in the terms and conditions that this charge would be levied, we were never given any paperwork by the travel agent and our computer was in for repair. If you enjoy all inclusive to ensure your costs are met upfront, don't do this. You could face a nasty shock on your final bill. We had a drinks package just as well as there was a 17% charges on drinks etc Read Less
3 Helpful Votes
Sail Date: June 2015
8.5 euros each day is exorbitant The service we received was not worth 2 euros a day.I note it is mentioned 6 euros a day in a previous review but we were asked to pay 8.5 euros. with no get out clause. Entertainment on board was good on ... Read More
8.5 euros each day is exorbitant The service we received was not worth 2 euros a day.I note it is mentioned 6 euros a day in a previous review but we were asked to pay 8.5 euros. with no get out clause. Entertainment on board was good on three occasions, Sury Boltman first and last night and the ventriloquist. Although the show company tried very hard, the singers could not sing in tune although the dancers tried hard. The comic act on the 4th or 5th night was atrocious very suitable for a 4 year old maybe not for adults - a very puerile performance. In all, very amateur performances. The level of noise and lights strobing all the time was excessive. In the restaurant we were often served the wrong food which we had to point out to the waiters. No fresh water at the table, ridiculous to have to pay for mineral water I have been on 5 star ships and 3 star ships with far superior service. The beef served one day was red raw I didn't have it but my friend did and I would have sent it back my fish was sometimes overcooked, the only really decent part of the meal was the dessert which was good. Often a long wait between courses. All the ships I have been on include a coffee to finish off the meal, and fresh water at the table, I do not drink alcohol. In my cabin on all other ships and I include river cruise ships, there was always a kettle and tea bags and coffee making possibilities - nothing like this existed on your ship. The general decoration throughout the ship was garish and completely tasteless and I found it very oppressive. The main criticism I have of the ship is that the British contingent on board were basically ignored as the Italians and Germans dominated everything. Another problem I had was there was not enough information about the ship in the cabin. Usually there would be a schematic of the layout of the ship and although there was a small one on the back of something there was not information about the size of the ship, when it was commissioned and length overall, dimensions etc. Read Less
1 Helpful Vote
Sail Date: May 2015
Costa Fortuna is a ship I would not recommend. My wife and I cruised several times with Celebritiy, NCL and Royal Caribbean and we just loved it, especially Celebrity. This ship is maybe a 3 Star vessel, but definitely not more. Staff ... Read More
Costa Fortuna is a ship I would not recommend. My wife and I cruised several times with Celebritiy, NCL and Royal Caribbean and we just loved it, especially Celebrity. This ship is maybe a 3 Star vessel, but definitely not more. Staff is the unfriendliest we encountered, which is a real surprise, because most members of staff are from the Philippines and being unpolite is against their nature. You can see that the Italian Management is trying to skip costs everwhere, charge everywhere possible and certainly do not know how the motivate the crew. Sad really! Food was not exciting. Drinks Cost (a) Fortuna! Not much restaurant choice and the annoying constant translation into 5 languages ist not for everybody. This is my first and last cruise with Costa Cruises! Read Less
3 Helpful Votes
Sail Date: April 2015
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa ... Read More
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa Fortuna departing from Savona, Italy on April 10, 2015. Our cruise ship visited Marseille, Barcelona, La Valletta, Cagliari, and Civitavecchia. We were immediately blown away by a free room upgrade to a balcony stateroom and the experience of being on our first cruise ever (for a very reasonable last-minute price). We also liked the money-less Costa Card system on the cruise ship and appreciated that we did not have language barrier issues, as most of the cruise staff were bilingual or multilingual. We chose to evaluate each category separately, as only certain aspects of our cruise experience were negative enough to affect our overall experience. DÉCOR: Although we thoroughly enjoyed our spacious balcony stateroom, the tastelessly tacky common areas of the ship were very overwhelming and did not make for good photo opportunities. Too many patterns and styles were mixed (rather unskilfully). PHOTOS: To avoid aesthetic issues regarding the ship’s gaudy decorations, we could have paid for decent pictures taken by a professional photographer with a plain background. There were also opportunities to purchase cruise memory photos for a fee, since a cruise ship photographer took our picture upon boarding the cruise ship and at a few dinners. We might have been willing to spend around 15 Euros for digital copies of all the pictures, but the cruise line only advertised outrageously priced hard copy photos that were priced individually. No thank you! HOUSEKEEPING: Our primary housekeeper was welcoming and approachable. He was very informative when we initially boarded the cruise ship and he was very diligent about cleaning our room twice daily. He also delivered the “Today” magazine (itinerary) once per day. Our only complaint is that it took a long time for things to be restocked or replaced. When we purchased water from our mini-bar, it was not restocked for a couple of days. Also, housekeeping tended to take away our blue swimming towels (presumably to clean them) and not replace them for days. This was rather inconvenient. We also never received our copy of the free “Tour” magazine in our room (detailing the excursions available to us), so we eventually asked for one at the excursion desk. ENTERTAINMENT: Although many of the casual musical entertainers were very skilled, the volume was far too high for us to appreciate the music properly. The sounds were so loud that it was difficult to order drinks, speak to customer service, or even make a phone call from the front desk (to report a missing phone to our phone company). We also felt (as musicians) that the live music would have been better without the synthesized drum tracks in the background. The theatre shows were neat but nothing too remarkable. We did not bother with any day programs. AMENITIES: The pool was very nice - its warm temperature and the fact it was a saltwater pool pleasantly surprised us. We would have enjoyed the hot tub more if it were actually hotter than the swimming pool. (For some bizarre reason, the pool was much warmer than the hot tub!) We did not get around to trying the water slide, but it looked very fun! We did not try the spa, either. DINING: Although the buffet food left something to be desired, dinner was incredible! The menu options were plentiful, each course was delicious, and everything was presented tastefully. Our two servers at dinner were very friendly, as were our assigned dinner companions (there were 8 people at our table). The free “Today” magazine delivered to our room clarified the dress code for dinner. It would have been nice to know before we packed that there would be a formal dress code at dinner on three separate occasions, though… We ate at the back of Raffaello (lower level) during the late sitting. We really enjoyed sitting at the back of the restaurant because it was quieter and less busy. BAR/LOUNGE: The servers and bar tenders in the common areas were always available and very prompt. We noticed that they used an efficient napkin system whereby they placed a napkin at our table after asking if we would like anything. This conveniently prevented us from being ignored accidentally or being harassed into buying something (or simply leaving the area) to be left alone. Regardless, we often took our drinks to our room simply because the music was far too loud and it actually hurt our ears. (It would not be good for two musicians to lose their hearing!) EXCURSIONS: The staff at the excursion desk were lovely and recommended excellent excursions for us based on our specific interests. They could also describe from memory what each excursion entailed, which was very impressive! We were very pleased with our purchases: “La Valletta” (La Valletta, Malta), “Nora and its Excavations” (Cagliari, Sardinia/Italy), and “Baroque Rome” (Rome, Italy and Vatican City). Although “Nora and its Excavations” was less impressive than our other two tours, we later discovered that our day was much better than anyone else’s (as our dinner companions all chose to stay in Cagliari and were less than impressed). Thus, the tour had good value. There was never a long queue to purchase excursions, but it was a little annoying to wait up to half an hour for latecomers to get on the tour bus. Also, Costa would cancel an excursion if too few English-speaking people purchased tickets by the night before. Consequently, we had to discover Marseille independently, as our main interest was not going on a shopping tour (the only tour offered in English at this port). Regardless, discovering Marseille for ourselves was a great experience. We also chose to explore Barcelona by ourselves, since we were already familiar with this city from a previous visit. However, we were surprised that we needed to buy coach tickets from the port to the city and vice-versa, they were only about 5 Euros per ride. POOR RULE ENFORCEMENT: The (unsupervised) groups of children noisily running around the pool and doing pencil dives into the hot tub were very irritating. None of the staff ever addressed the issue, despite the fact one supposedly cannot enter the hot tub until one is 16 years of age. Although there were always plenty of staff close by on the cruise ship, nobody showed any initiative when children were being disruptive. EXTRA (HIDDEN) COSTS: We disliked that the cruise line forced more money out of us for basic things that really should be included in the upfront price. We were often forced to buy bottled water (even during a full day at sea) without being offered a free tap water alternative that was safe to drink. Also, we were often forced to pay for a snack between lunch and dinner because were assigned a late dinner time (9:00PM) and all of the included (“free”) food options on the cruise ship were closed when we returned (hungry) from excursions. We were also surprised by an extra 60 Euro service fee at the end of the cruise, which should really have been added to the upfront price, since it is calculated via a “per day” basis and visibly upset many customers settling their bills on the final departure day. We were also surprised that we had to purchase shuttle rides between the port and the city (although perhaps that one was a little most reasonable as an add-on price, as people on excursions did not require this service). POOR CUSTOMER SERVICE – APATHETIC AND RUDE: Most of our complaints concern customer service. Customer service often had a long queue (not enough staff). Additionally, customer service was apathetic and even condescending when customers voiced concerns. On the third morning of our cruise, we tried to buy the 25 Euro all inclusive drinks package for our full day at sea. When we experienced difficulty doing so, we visited a customer service representative, who was quite condescending to us. We explained it was not advertised in the “Today” magazine advertisement that you must buy the drinks package for your entire cruise and that only a daily price was advertised. Her response was simply to pull out a different advertisement in a booklet where it said (hidden in the back of the booklet in small print, separate from the obvious terms of use information) that the deal was only available if you bought it for 6 or more days. She did not even try to make a 5-day exception based on the misleading advertising or even simply agree that this condition was unclear on the advertisement and record our complaint for future reference. She also failed to mention there were other drink packages that might better suit our situation. Perhaps one of those might have interested us. She merely quoted policy in the least personal way possible (except for her condescending tone, of course). Customer service was also very complacent about our lost phone. Apparently, since they did not consider Costa to be legally liable, nobody could not be bothered to contact the tour company about our phone’s potential whereabouts or simply reassure us in any manner whatsoever. When we voiced our displeasure concerning this lack of initiative, the agent (Elena) gave us the run-around and refused to let us speak to her manager upon request, even after her manager’s shift began! Eventually, after waiting nine hours and refusing to simply be quoted policy, we convinced Elena that it was worth letting us speak to her manager to make us go away. Her manager was more useful and reassuring, although customer service still has all my contact information and (to this day) has not contacted me about my phone’s whereabouts. Interestingly, we called the excursion company ourselves after the cruise finished and ascertained some information about the phone’s whereabouts (it was left in the coach and set to be returned to Costa and then mailed to us). We have sent Costa two emails so far, with no response. We have also tried to call them, but their satellite phone causes complications. We are sincerely unimpressed, as we are not sure what they have done with my phone and whether they are competent enough that we will ever see it again. DISORGANIZED - THEY ALMOST LOST OUR PASSPORTS: Embarkation took a few hours, despite our early arrival at the cruise port. Settling our bills and checking out was also a nightmare. They literally told us the night before we left that we could not pay cash until the next morning, and then they told us the next morning that the deadline for us to pay cash was the previous night. Although Costa insisted on taking our passports for the duration of the cruise, they experienced great difficulty locating our passports when we disembarked from the cruise ship. We stood there for over fifteen minutes watching a member of staff look frantically for our passports. We almost had a heart attack! (It might be a little hard to leave Italy / go back home without them…) MYSTERY PHONECALL: For some reason, we received a phone call at 3 or 4 AM on the morning before our departure. The man on the phone wanted to know my name. I told him in no uncertain terms that it was late and he had called the wrong number. According to other reviewers, members of staff sometimes call your room late at night if they want to hook up with you (a woman). Anyways, we were less than impressed that we were woken up with a phone call – even less so that unwarranted late night phone calls occur regularly enough for people to write about them in their reviews. We did not book a cruise to be woken up unexpectedly or sexually harassed - thank you very much! Read Less
1 Helpful Vote
Sail Date: March 2014
Our first time experience of cruising was not the best. Very disappointed - in summary: # playing pop music throughout the whole ship at 10am- even in the cabins! So if you've decided to sleep in or have a hangover and want peace ... Read More
Our first time experience of cruising was not the best. Very disappointed - in summary: # playing pop music throughout the whole ship at 10am- even in the cabins! So if you've decided to sleep in or have a hangover and want peace and quiet, or even just having got your baby to sleep, you can't because you regaled, at significant volume by Eric Clapton and co! Why not just the public areas if you have to? # endless ship announcements. Our 2pm siesta one afternoon, constantly interrupted by ship announcements over two hours culminating in 'BINGO BINGO' with all the joining details shouted in FOUR languages at which point I gave up and went for a coffee # ONE English speaking tv channel out of thirty five! # There's a reason the upfront cost seems very reasonable - everything else 'additional' is a rip off, e.g. Euro 20/ hour for the internet. The ship is aptly named, extras 'Cost a fortune' The spa was unusable due to extortionate pricing # I only made one successful attempt at ordering room service, against countless attempts diverted to an ansaphone. Not once did I get to customer services from the room. When I complained, I was told 'we only have one phone'. That was it! Not interested. #if you're into decor designed by a crack addict whilst concurrently experimenting with glue sniffing and heroin, this is the ship for you! It's so bad it's almost, almost I say, quirkily good - but not quite. Migraine sufferers are advised to avoid. It's now tired and very, very dated. # no tea/coffee making facilities in the room, which is EXTREMELY annoying when you wake/ get back to your room and fancy a cuppa. You can't even use room service (see above) because no one picks up the phone. # your allocated seat in the main restaurant is yours for the duration. There is no rotation, you're with the same people every night in the same restaurant - unless you take the daytime cafeteria buffet option. Maybe that's normal for a cruise, but we found if irritating. # the rose wine served with our lunch would strip paint off of cars. It was beyond 'cheap'. # evening show. Watching a juggler spinning plates and throwing bummer angus around, is something I was watching 40 years ago. A skilful guy definitely, but strictly very, very ho-hum entertainment. Finishing on some good things: We purchased the drinks package and list of cocktails included was very good Asian bar staff by enlarge were very friendly. Our room 'concierge' was exceptionally friendly despite appearing to be on duty 24/7 Room (with balcony) was comfortable and the AC was good Ship was clean Gym was reasonable Overall, we can see the potential of cruising, despite Costa's efforts, and will try again in about 10 years in a more up market company. In the end, you pay for what you get.   Read Less
1 Helpful Vote
Sail Date: January 2014
Crowded is the first word that comes to mind when I think of the cruise I just took on the Costa Fortuna. In my opinion, the distribution of passengers is not well organized. Most of the guests end up eating meals in the same ... Read More
Crowded is the first word that comes to mind when I think of the cruise I just took on the Costa Fortuna. In my opinion, the distribution of passengers is not well organized. Most of the guests end up eating meals in the same restaurant--The Columbo, I think it was called--if they don't want to change out of their bathing suits and eat in the formal dining rooms. The queues at the buffets are so irritating. And the food aboard the Costa Fortuna is the cheapest products the company can get away with. There's s reason why half the food ends up in the rubbish bin. It's just not very good. The food is also not great in the formal dining rooms: soup that tastes like baby food, risotto that looks like a bloop of baby poo (ungarnished and bland), and prosciutto that actually isn't proscuitto, 'gelato' that had nothing in common with traditional Italian gelato except perhaps the temperature. I'm not a fan of Italian food, and my experience aboard the Costa Fortuna didn't do anything to change my mind. Italian food is simply boring. The staff: I have sailed with The Pacific Princess (16 days to the Holy Land) and twice aboard AIDA ships (Canary Islands, Black Sea), and I can say, with very few exceptions, that the staff aboard the Costa Fortuna were unfriendly and seemlingy unacquainted with the concept of hospitality. There are swarms of waiters trying to make money off you while there are precious few Customer Service staff to help you when you have a problem. I actually called the Customer Service number from our cabin and let it ring for 20 minutes once just to see if anyone would pick up the phone. No one did. Hygeine: Again, Costa Cruises puts more energy and staff into making money off the guests than they do in providing a quaility experience. The toilets always smelled terrible and indeed were not very clean. Although there are hand sanitizers positioned at the buffets, almost no one used them. In contrast to other cruises I've been on, I don't believe guests were even urged to use them. A few hours before we left the ship, I returned to our cabin from breakfast to find that housekeeping had already made up our bed for the next guests. All of our things were heaped up on the sofa next to the bed. And this was three hours before we had to vacate the cabin. When I complained about this, the Customer Service staff member told me I didn't need to worry about it. I told her it wasn't about me; it was about the next guest. I wouldn't want to be that next guest. A room should never be prepared for the next guest until the previous guest has left it. That's why you find dirty underwear between your sheets. The Customer Service staff member seemed uninterested and uncomprehending of this basic level of hygeine. Drink Packages: Apparently--but I may be mistaken about this since I didn't book the cruise--you are offered only one Drinks package when you book the cruise, and everyone in your cabin must buy it (if you buy it, which we didn't). Once on board, you are suddenly told about a host of less expensive options. We chose the four bottles of wine and seven bottles of water package, and the juice package for our non-alcohol-drinking cabinmate. All in all, unless I got an incredible deal, I wouldn't book another Costa cruise. Too many people, boring food, surly staff, poor hygeine. Too many cons, not enough pros here.   Read Less
2 Helpful Votes
Sail Date: August 2013
As a frequent and enthusiastic Costa client I was extremely disappointed this time. What was meant to be a romantic getaway turned into a nightmare. Where do I begin.... Well for a start, I'd like to point put that the itinerary was ... Read More
As a frequent and enthusiastic Costa client I was extremely disappointed this time. What was meant to be a romantic getaway turned into a nightmare. Where do I begin.... Well for a start, I'd like to point put that the itinerary was excellent and has been my favourite so far. Visiting both the Baltic cities and the Fjords in a 2 week cruise the stopovers just get better and better, allowing one to make the most of both the history and culture of the cities as well as the breathtaking natural wonders. So again, this review is by no means a reflection of the cruise itinerary. The ship was awful! Everything on the entire ship was falling apart and tattered. All the decoration was outdated and the furniture in the restaurants was falling apart. The bathrooms on board the ship were all broken, most of which had 2 or more cubicles out of order. The floors were often flooded, the smell was revolting, they were often out of toilet paper, paper towels and soap. Very outrageous! To use a clean toilet you had to return to your cabin. On entering the cabin, the first thing I noticed was the quantity of broken things; drawers with no handles, the safe, and various bits and pieces in the bathroom like the paper towel holder and the drain in the sink (the parts were actually missing). In addition the cabin appeared to not have been cleaned. The sheets had hairs in them and appeared to not have been changed prior to our entry, there were crumbs on the floor which also hadn't been hoovered, the mirrors in the room and bathroom were greasy and dirty and the sofa was so full of dust that it stained my trousers when I sat on it. The TV as covered in dust as well. Also, the shower had some unidentifiable residue in it and had obviously not been washed either. As if all this wasn't enough, the cabin window (which we had paid extra to have) was so filthy that we could hardly see through it! Although upon complaint housekeeping arrived to clean, a lot of the broken things remained broken throughout the duration of the cruise. When I asked to speak with a manager in customer services on board they told me that all complaints were to be submitted online. I found the customer services and housekeeping staff's attitude highly dismissive and unsatisfactory considering the state of the cabin. When I told the housekeeping manager that everything in the room was old and broken he simply replied that the whole ship was old and the only thing that mattered was that the cabin was now clean. They offered no complements or compensation. Finally the drinks package, by far the most ridiculous policy ever devised. Me and my partner had paid like €10 per day for drinks. These drinks are almost impossible to get hold of. So you can only have a glass of water at a time which must be consumed on the spot. At lunch you have like 2 hours to order drinks in any restaurant aboard, at dinner however, you can only drink in 1 restaurant and if you choose to eat at the buffet instead you can go thirsty. Unfortunately for me I came down with a severe kidney infection and high temperature during my cruise and it was a constant battle to obtain a bottle of water down in the cabin. The waitressing staff insisted that it had to be bought- in spite of our drinks package. Read Less
1 Helpful Vote
Sail Date: July 2013
I took a cruise on the Costa Fortuna departing from Copenhagen. She is 10 years old and looks her age. The good things: Size of the cabin was very convenient. Lots of cabinets and a large bed which was very comfortable. Many shelves in ... Read More
I took a cruise on the Costa Fortuna departing from Copenhagen. She is 10 years old and looks her age. The good things: Size of the cabin was very convenient. Lots of cabinets and a large bed which was very comfortable. Many shelves in the bathroom and safety measures not to fall or slip. The balcony we booked was small but with a table and two comfortable chairs and it was nice sitting there. Staff was very friendly, the steward efficient ,the elevators speedy and lots of them. Evening performances at the theater were quite entertaining despite lasting only 45 minutes. 5th floor has several bars with singers and dance floors. quite enjoyable. Before going on the cruise we were often in contact with the company's representatives and they did their best to help us with anything. The bad things: The air conditioner was very weak and hardly noticeable. And it was hot. In the bathroom we had almost no hot water and it was very unpleasant. TV was huge with a small screen (TV not even LCD). Both the TV and the remote only allowed to jump forward one channel or change volume. The picture quality was poor and unclear and that could not be improved. There were a lot of the ship's channels and the rest were Italian. There was only one news channel in English, the BBC. We talked with the steward on these issues and we were told that's that. The room's water had terrible taste, no way we could drink that. We had to buy the ship's water, each liter for 3 euros!!! Even that had very funny taste. When I talked to other passengers who were on other companies' cruises no one has encountered such a problem. I understand the ship is 10 years old but is that an excuse for such disregard? Breakfast and lunch were very scarce and very poor selection. The same the whole seven days. Other people from other cruises were just amazed. For example, there were only two Yellow Cheese kinds, throughout the voyage. Everyone is familiar with the disaster that happened last year to the Concordia. I'll have to assume that because of fall in demand Costa is looking for every way to cut expenses and get passengers to pay more... Another example of that would be the outrageous cost of 10 euros for one hour for the ship's Wi-Fi! Tours: The ship was not sailing to Bergen although most other tours do. In Geiranger we had to get off not directly to the harbour but through a boat and on return everyone had to wait half an hour in the heat for their turn to get back to the ship. On the third day we came to Skjolden from nine in the morning till five thirty. It's a tiny place with nothing realy to do if you wanted to go ashore. We took a tour of the glacier and drove for three hours there and back ond then only saw it from afar. There was no nice scenery on the way as well. At Oslo we arrived at seven in the morning and stayed only until 12 which wasn't enough for a proper tour. We were told the reason for that was that the ship wanted to get in time to the next stop, Warnemunde, so that people wanting to do a tour in Berlin could get there in time. As we didn't need that tour and there was nothing to do in Warnemunde we had to stay in the ship from nine and a half to eight in the evening! Another annoying problem was that in each of the docking points there weren't any taxis or other means of transporatation besides that of the ship's. Friends who cruised other companies in this area told us that wasn't their experience. In conclusion, this was my first cruise and next time, if there is one, I'll be wiser in choosing the right cruising company. Read Less
Sail Date: May 2011
We were 2 couples traveling together for a 7 night Greek cruise. I have always wanted to visit Greece and after reviewing other cruise lines, I decided on Costa Fortuna. We arrived in Milan on Saturday, and had time to explore the city. ... Read More
We were 2 couples traveling together for a 7 night Greek cruise. I have always wanted to visit Greece and after reviewing other cruise lines, I decided on Costa Fortuna. We arrived in Milan on Saturday, and had time to explore the city. Monday morning we took a train to Venice, arriving around 10:30 am. Costa allowed us to check in our luggage before embarkation for 5 euros each. We then proceeded to take a tour of Venice.Embarkation was not well organized. Only 3 people checking in all of these passengers! We were given a form to fill out and I was given number 16. I was told this number would show up on the TV screen and we could begin embarkation. We ended up standing for about two hours because they were on #11 when we arrived at the terminal.The ship is very typical of the Carnival Cruise Line ships. So I was not impressed. Our luggage was already inside our cabin which was convenient. Our cards and all information was displayed on the bed.No complaints about the cleanliness of our cabin. It was always nice and tidy!My dining experience was not pleasing at all. The first day in the Michelangelo restaurant the menu didn't have anything that was appealing so I went with the Chef's suggestion. I got an extra large chicken Mcnugget with french fries. WE HAD TO PAY FOR OUR WATER! And the cheapest wine was 25 euros.Lido deck food was not very good either. Bread was always cold and hard. Breakfast was the same day after day. After 4:00 pm the only thing available was pizza!A food manager was very rude to the employees. He actually yelled, waved his arms in rage because the napkins needed to replenished and the rack for the cups was almost empty. I had to watch this as I tried to eat my food.As the days went on the menu got better. I really didn't like waiting for a long time in between the courses.Entertainment was just OK. There were some outstanding moments. Forget about dancing unless you like to waltz or line dance. We only saw 3 shows in the Rex Theatre. Nothing was that entertaining and it was hard to listen to explanations in 5 different languages.The ports was the reason I decided on this cruise. Could not afford the excursions that Costa provided so I did it on my own.Overall, I saw what I wanted to see. But I won't be using Costa Cruise Lines again. I didn't get my money's worth. Read Less
Sail Date: October 2010
Just got back from cruise to Greek Islands from Venice on Costa Fortuna. My first time with Costa Cruises, have been on 15 cruises before with various companies - some big and some small. The embarkation was awful, hundreds of people ... Read More
Just got back from cruise to Greek Islands from Venice on Costa Fortuna. My first time with Costa Cruises, have been on 15 cruises before with various companies - some big and some small. The embarkation was awful, hundreds of people waiting to get on and NO ORGANISATION WHATSOEVER, not a good start. Lovely ship, lovely cabin and very good itinerary BUT the food on the ship was so disappointing. The food on a ship is part of the cruise experience but the food on this ship will only be remembered for the wrong reasons. The quality of the meat was very poor, not your usual steaks and lobster etc., just cheap cuts of meat and lots of chicken all very chewy with the exception of the Gala dinner when we had a reasonable steak but it was a very small portion. One night I didn't like any of the main courses offered and settled for an 'alternative' of steak and chips, it was what we buy in the supermarkets, the cheapest steak possible to buy, usually sold as quick fry steak with a few chips literally chucked on a plate, no garnish or salad etc., one of the ladies on my table had salmon every night because she couldn't eat the meat and they even run out of that on the Saturday. The 'salad bar' was the most boring salad bar I have ever seen- salad leaves from a plastic bag thrown into a bowl, a few sliced onions, radishes, carrots and unbelievably for an italian ship NO TOMATOES!! NO DRESSINGS and when you did order a salad in the restaurant at night with your meal there was so little dressing you couldn't taste it, my american companions on my table reckoned it had been watered down. In the buffet there were so many people and so many queues and when you got your food it was impossible to find a table- we ended up one day sitting on a sun lounger trying to balance and eat our lunch. In the buffet they had a carvery and one day instead of meat it was a whole boiled octopus- the whole buffet stunk of it! I usually went down to the restaurant for lunch to avoid the bun fight in the buffet and on the last day the only choice for meat was lamb curry! OK if you like curry but I dont and on a cruise in the mediterranean who would want to eat curry! At lunchtime in the restaurant there was only one meat choice take it or leave it!! This is an italian ship and the english speaking guests were way outnumbered by the italians who got preference every time, first off on the tenders, excursions, shuttles etc., and although it wasnt school holiday week in the UK it must have been in Italy because there were so many italian children on board and they have even less manners than their parents. I complained to the english speaking hostess on the last day about the only choice being curry and no seats in the buffet and she said because it was the last day she couldnt do anything about it had I gone to her on the first day then she could, I doubt if she could have changed the standard of the food!! She didn't want to know and I have since coming home sent my complaint to Costa who so far after one week have only received an automatic reply and still awaiting for their comments. Read Less
Sail Date: August 2010
I'll split my comments in a few subjects in order to make it easier for the reader to get what was OK and what wasn't. Good things first. The waiters serving our table during the dinners, Paulo and Mario, were just fantastic. ... Read More
I'll split my comments in a few subjects in order to make it easier for the reader to get what was OK and what wasn't. Good things first. The waiters serving our table during the dinners, Paulo and Mario, were just fantastic. They were quite fast, solicit, kind and always prone to help. We were in a table with people from Portugal, and since our native language is supposed to be Portuguese they really tried to speak it - with some success, I must say. Itinerary was another good thing about the cruise. The cities selected for visiting were really awesome, despite spending more time in Santorini and Katakolon would be required. The Portuguese speaking hostess, Fabiana, did all she could for making our stay more comfortable. Since we were a small group she managed to disembark us fairly quickly so we could get the most out of the cities' tours. She also provided us with tips and tricks for visiting the cities without being bothered by the huge tourists groups, what gave us more time to appreciate what Greece had to offer - even because excursions were extremely expensive and not recommended by people that already did it in previous cruises. Now, the not-so-good things. Life on board was kind of complicated... Not every crew member spoke English, so we had some difficulties communicating for buying tickets. Costa was supposed to sell tickets for the bus to take us from the Mikonos Port to Little Venice, the selling happening at the Excursions Desk OR at the bar in Deck 5. We went to Deck 5 but as the waiters didn't speak good English it took us about ½ an hour to finally get the tickets. We tried to communicate with different waiters and attendants, but it was in vain. A lousy waiter kept speaking Spanish with me even after I told her I don't speak any Spanish (despite I can understand it fairly well, so I got the names she's called me). Food is really lousy, cheap, and the menu is not varied at all. I've read several reviews in this website already addressing this issue, but I think it's important to emphasize it again so the readers can make their own statistics on the subject. Meat was cheap and not available. Fruits were not available, something that I and my wife really missed in the 50ºC summer of Greece. Most Italian passengers were really impolite - crowding lifts without need; they don't really talk to each other, they shout; taking food with their (almost always) unwashed hands (really disgusting!); and absolutely not respecting any line. Crew, attendants and waiters didn't do anything to avoid this, even though they've seen it many times. Notice that I do love Italian people (even have relatives in Milan), but I was really scared seeing so many disgusting attitudes like the ones I've described. Oh, sleeping was a problem as well, since the cabin was quite noisy. I kept waking up the whole night long for trying to find the vibration points and put some folded paper between the parts. At the end, I was beaten since the more points I located, the more appeared! I've put over 15 pieces of paper on day 1, and found about 20 other pieces of paper put by other people. I guess someone is still struggling to sleep in cabin 2172! Last but not least - and that's really important if you're still thinking to go to Greece in this ship - life onboard was really, really boring! I've read in Costa's general review that one of their main differentials is the entertainment. This is a lie! In fact the ship has several pubs and bars, but most of them have no attractions during most of the time. Those that have something have the same shows every day. There are no simultaneous attractions in their repertoire as well - if you don't want to make your own "gala roses", you'd better have a set of cards to play, or a good book to read, since swimming pools are always crowded (and usually dirty) and the Casino is really a joke! I've written all of this to the Cruise Manager, to the Entertainment Manager and to the Portuguese Speaking Hostess in a formal letter, but got no answer at all. Therefore, I must suppose they are happy with the current status and, according to the reviews I've read in this website not much has changed! For me, this really shows Costa doesn't care at all for the passenger's opinion and that's one of the reasons why I won't ever get a Costa Cruise again. Read Less
Sail Date: January 2010
I appreciate the reviews on Cruise Critic and let them guide my decisions for a new cruise booking. The Costa Fortuna cruise on January 10th was more than disappointing. It was extremely uncomfortable for passengers. I did not get Air in ... Read More
I appreciate the reviews on Cruise Critic and let them guide my decisions for a new cruise booking. The Costa Fortuna cruise on January 10th was more than disappointing. It was extremely uncomfortable for passengers. I did not get Air in my cabin for 2-days (on level one) and it took 4 attempts to get it corrected and then very little air was forthcoming for the rest of the cruise. After many passengers complained with the same issue they disclosed that there were generator issues. If you are at the front of the ship on levels 1 and 2 you will hear the crew announcements on the hour starting at 4 am in the morning. Customer Service was non-existent at the front desk, tour desk and on-shore staff. The Virgin islands visited on this cruise were fine. The food was OK, but was not as good as the Costa Atlantica. I am a big believer that it is the Cruise line and the ship that makes the cruise a good experience and recommend Holland America, Princess and NCL over Costa for service and overall experience. I hope that this message will steer you away from Costa Fortuna to any other line/ship. To make the point, when I asked not to pay the daily service charge, they didn't even question me, just credited my account. So much for service. Read Less
Sail Date: January 2010
We are frequent cruisers and had sailed on the Costa Riviera many years ago. That was probably one of the best cruises I had ever taken. Due to my wifes job we were unable to take Costa, during the times it was in the Caribbean, and when ... Read More
We are frequent cruisers and had sailed on the Costa Riviera many years ago. That was probably one of the best cruises I had ever taken. Due to my wifes job we were unable to take Costa, during the times it was in the Caribbean, and when this opportunity came up we jumped on it. What a mistake. First of all I have to hit the "High" parts. Boarding was fast and efficient we had our cabin and luggage by 2PM, we arrived to board at about 1245. That Timing was unbelievable. Secondly the ship is beautiful and the cleanliness was impeccable and that was maintained during the entire cruise. Our Cabin Steward (Albert) was the greatest, he was very attentive and anything we asked for was done immediately. Our Assistant waiter was also great, this was his first contract and if he keeps up the good work he will be a great waiter. The Cruise Director Max was also great, the entertainment was some of the best I have ever experience, especially the Tenor that they had, all the other shows were very well produced and entertaining. Great Job Max!!! NOW...Customer Service and Tour Desks were the rudest and most disrespectful cruise employees I have ever encountered. If it was me I would "clean house" and start all over. "I can't help you"(in a very dismissing way) and ignoring you were common. Don't book a tour unless you are 100% sure, because there are no cancellations. You don't get all the information, on line and then when you get on board and find out there is a difference TOO BAD. Also having 4 1/2 hr tours when you are only in port 6 hrs doesn't give time for anything else. I could go on for ever about the tours, but you get the idea. The food was one of the BIGGEST disappointments of all. It was average at best. An Italian cruise line that makes terrible Tiramisu, what's up with that!! The steaks were tough, our table mate had to send the seafood dish back 3 times for something else and the majority of the pasta dishes were average, I've had better at Olive Garden. The stores, on board, we poor. We've had better selections and quality on smaller ships. Let me warn you, if you have allergies, don't book this one. There is a lot of smoking allowed and they use a recirculating system similar to airlines, so sinus allergies will act up quick. Rooms are not very cool-we propped our door open so we could get some cool fresh air. All I can say is COSTA-NEVER AGAIN!!!!!! Read Less
Sail Date: December 2009
Just got off a Western Caribbean itinerary on the Costa Fortuna. I love cruising with my family and have been to Alaska on Carnival, Western Caribbean with Disney and Costa and Eastern Caribbean with Century and Carnival in the past 18 ... Read More
Just got off a Western Caribbean itinerary on the Costa Fortuna. I love cruising with my family and have been to Alaska on Carnival, Western Caribbean with Disney and Costa and Eastern Caribbean with Century and Carnival in the past 18 months. The other cruises were awesome and had food, staff and entertainment that exceeded my expectations. Not so on the Fortuna. The staff were generally very nice. The food was poor. I like to cook and eat and the food we eat everyday at home is far, far better than on the Fortuna. They literally overcooked all meat. Fish, pork, chicken, beef - all thoroughly overcooked. Variety was also sorely lacking. I ended up looking forward to getting into port just so I could go get a descent meal on land that didn't resemble what I'd been eating on board. The entertainment was weak. Disney was by far the best for family entertainment but Century and Carnival had several shows that we could all enjoy. The Fortuna's shows were strange. Think scuba diver climbing a rope with projection fish in the background followed a bit later by Irish dancing and an Italian singing Oh Danny Boy. Weird... The positives- Kids camp was good and my daughters enjoyed it. On par with Carnival, not equal to Disney, better than Century. The New Years party was a lot of fun. Unfortunately, for me and my family, the poor food and so-so entertainment made this the worst of my recent cruising experiences. No desire to repeat on Fortuna or Costa for that matter. Read Less
Sail Date: February 2009
As my title says, my wife and I went on this cruise because I won a contest. I would have never picked Costa on our own. I have met no one on any of the 15 cruises I have gone on that has sailed on Costa, which to me says a lot. ... Read More
As my title says, my wife and I went on this cruise because I won a contest. I would have never picked Costa on our own. I have met no one on any of the 15 cruises I have gone on that has sailed on Costa, which to me says a lot. Embarkation - this was one of the best parts of the cruise. This was the first and last line that went quickly. We were on the ship within 15 minutes of arrival. Ship and Cabin - what a waste of a beautiful ship! The ship was well laid out and the balcony cabin was nice and large. Everything was clean. Service Staff - the first thing that was strange was that our cabin keys were in our stateroom. I have never had that happen before. We have always had our picture taken before we boarded the ship, I assume for security reasons. The door to our cabin was left open and the keys were on the bed. We were travelling with a co-worker and in his cabin was a basket of fruit. Our cabin had none, which was strange, because we both won the trip and were suppose to receive the same benefits. I contacted our cabin steward and he said he had no idea why they received a basket. We were not marked to receive one. We also did not get our dining assignments like my co-worker did. Our cabin steward said he never received them and that I had to go see the dining room steward for it. Why should I have had to get them, as they were in every other person in our groups cabins (there were 75 winners). Dining - the service in the main dining room was the slowest I have had in many cruises. As a matter of fact, it was the slowest of any we had been on, except for my first Carnival cruise years ago. We had late seating and most of the tables in our area were not even half full. There was no excuse for that. The food in the main dining room was not very good, at least for American tastes. I realize this is "Cruising Italian Style," but the only the pasta and a few seafood dishes were good. The beef dishes were very poorly done. If I had been cruising our of Europe than I could accept the menu to be more for European tastes, but this cruise was out of the good U S of A. The buffet food was ok at times. The pizza was good and the fresh made pasta was very good. They had specialty days, such as Mexican and that was the worst excuse for Mexican food I have every had. I could not believe how bad some of the dishes were. The hamburgers were good. Fellow Cruisers - As noted in reviewers before, the Americans on the ship were outnumbered. Many of the Europeans were rude, demanding and smoked everywhere. It made for a few uncomfortable moments. Ports of Call - San Juan would have been nice, if it had not been raining. St. Thomas is always my wive's favorite for shopping, as we have been there and seen the sights before. La Romana is nice, but take a tour or stay on the ship, as there is nothing to do otherwise. Grand Turk, what can I say, enjoy your day at the beach or go shopping at the overpriced on shore (I am sure Carnival owned)shops. Entertainment - we went to a couple of shows and were not impressed. They flew some comedian/impersonator in that was suppose to be famous because he had an HBO special. He was a nice guy, but not really that funny. The casino kept my wife busy most of the time, as the machines were a little looser than on previous cruises. Disembarkation - it went smooth and we were off the ship at the designated time. To sum up this cruise, the food was not really good, the service was slow, a great deal of our fellow passengers were rude. I guess what should I expect for free. Read Less
Sail Date: December 2008
Hi...The only reason why the cruise was interesting is that you get the chance to visit many Easter Caribbean Islands: Puerto Rico(one afternoon only), Turks and Caicos (one afternoon only), Catalina Island in the Dominican Republic ( one ... Read More
Hi...The only reason why the cruise was interesting is that you get the chance to visit many Easter Caribbean Islands: Puerto Rico(one afternoon only), Turks and Caicos (one afternoon only), Catalina Island in the Dominican Republic ( one day at the beach only , not more), The Virgin Islands (one of the best because of the activities offered in the island).Make sure you check the time you have to visit each island. Remember to book any activities from the local tourist businesses, it is cheaper and offer more choice. If you book it from the cruise it is more expensive, and if you are seek, they will not give you your money back unless you present them with a doctor's note from the ship that will cost you $75. The room service is perfect, most of the worker on the ship are from the Philippines and they are very friendly. The breakfast is fine, you have a large choice of items. But the lunch and dinner are disgusting, the food has no taste and people were complaining about it. The ambiance is very European, most of the people are from Italy. There are very snob and not open. You won't make friends with them. The only people that are friendly are the Americans and any one from any other part of the World. Everybody speaks Italian and you feel lost. I will say that they are racist, one of them even complain that Italy was invaded by too many foreigners, they don't want anyone to visit their country, and Italy is not the same anymore, all that in a table full of foreigners. They are not even respectful towards the crew member of the ship, they treat the Filipinos like they were nothing, and rarely will they say or thank them when they are served. I even caught one of them yelling at a crew member because there was no room with a wide screen to watch a football game? He could have watched it from his room! The dress code is very fashion, do not wear your sneakers, short and ts on the boat, unless you go on an excursion. For women, bring nice summer dresses or outfits and two nice evening gowns. For men: bring one or two suits. If you don't you will feel ridiculous. If you are from an ethnic group, do not go on the costa cruise. Because they think you don't fit, and plus they will ask why you go on a cruise when it is something that is not typical of your ethnic group. You will hear all type of stupid questions. Plus Italian can not stand that America and Americans are number one! They are jealous. Read Less
Sail Date: May 2008
This was my 5th cruise and my husband's 3rd with all prior cruises being on Celebrity ships. We chose the cruise for the itinerary, as it went to most of the ports we wanted to experience in the Western Mediterranean. We flew into ... Read More
This was my 5th cruise and my husband's 3rd with all prior cruises being on Celebrity ships. We chose the cruise for the itinerary, as it went to most of the ports we wanted to experience in the Western Mediterranean. We flew into Venice Sunday morning at 11am to make sure were there in time to embark on Monday and also because we love Venice. It is well worth it to make time to spend in Venice, especially if you have never been there before. Once our plane arrived in Venice and we collected our luggage, we began the 6 minute hike to the Water Taxi stand. Make sure if you take a water taxi into Venice from the airport (or anywhere for that matter) that you take the official Venetian Water Taxi, identified by the yellow taxi strip along the side windows. It should cost about 90 euros, depending on where you are being dropped in Venice. The ride takes about 25 minutes. Our taxi took us straight to the window of our Locanda on a small canal. We stayed at Locanda Orseolo in a room on this little canal. This is the second time we had stayed here and would not stay anywhere else in Venice. It is a superb location (just off St. Mark's Square), amazing service (a staff that treats you like family and remembers you when you return, not to mention will do anything to make your trip special), and excellent accommodations. (see my review on Tripadvisor.com). On Monday morning we took a water taxi direct from our hotel to the port, which cost about 100 Euros, but is well worth it. You pull up right next to all the cruise ships and as soon as you get off at the dock, your luggage is taken to the ship and you are given a number to turn in once inside the terminal and instructions to follow once in the terminal. Embarkation was a breeze. We were in a Grand Suite (7295) so had priority embarkation, but we arrived at the terminal about 12pm and pretty much everyone there was able to casually walk on the ship regardless of priority which was nice. You do have to show your cruise ticket and go through a security scan (less strict than airport), but after that, it is a photo on the gangway and you walk right on. Once on board, the crew directs you to the buffet restaurant for lunch and there is a bag check at the door where you can check your carry-ons if you like so you don't have to carry them with you. We were not ready for lunch and asked someone when we could go to our cabins and were told we could go to our cabin at anytime as the keys/cruise card would be on the bed in the cabin. So we found our way to our suite and sure enough there were the cards on the bed along with the schedule for the day. We perused this and noticed that in order to pre-register your credit card so all onboard charges would be billed to it, you had to meet at one of the meeting rooms at 2pm. We decided to make this a priority since we knew if we waited too long, the line would be long. There was a nice bottle of Prosecco chilling in the room with some snacks and a bowl of fresh fruit. We saved the Prosecco to enjoy while we dressed for dinner after sail away. We looked around the ship and were at the meeting room by 1:45pm so we were among the first to get our cards registered with no wait. By the time we left, a crowd was forming and people were taking numbers to wait their turn. Next we decided to go have a light lunch by the pool. They had typical buffet fare inside with much of the same stuff, plus burgers, chicken, hot dogs, fries and similar items available at the pool. We got our meals and found a table and were soon approached by Bar Service. We had chosen to purchase the X-1 package for drinks before the cruise -- you must purchase this at least 2 weeks prior to the cruise departure and can do so by calling Costa directly, or if you booked through a travel agent, through the agent. It cost about $12 US dollars per day per person and entitles you to all the beer (Carlsbad on tap -- really not bad at all), red wine, white wine, bottled water, or soft drinks that you want during lunch hours (about 12pm - 2pm and dinner hours about 6pm - 10:00pm) that you want while in either the dining room, the pool buffet, or the main buffet seating areas. It is a good idea to give the Bar Staff a tip of a few Euros each day and that insures excellent attention when you want a refill. In the dining room, after the first night we gave our wine steward 5 Euros each night and he would just bring a few bottles of wine, red and white, at a time and leave them on the table -- as the X1 is by the glass and this can be a problem if your wine steward is busy with people buying a bottle of wine that night as opposed to using the X1. The ports of call for the cruise were: Bari, Italy; Katakolon/Olympia, Greece; Santorini and Mykonos Greece in the same day; Rhodes, Greece; a day of cruising; Dubrovnik, Croatia; and back to Venice, Italy for disembarkation. These are all great spots to visit, however not enough time is afforded for some of the ports. In each port we had hired a private guide directly ourselves, not using Costa excursions or the Costa private tour service. In hindsight, if we had known that Costa had a private tour service we would have used it as I will explain later. In Bari (on Tuesday from 12pm - 6pm), there are a few worthy sites in the city, but it is best to travel to the outer areas offered, such as Alberbello to see the Trullo houses/huts or the enchanted sassi of Matera. We went to Alberbello with our guide. It takes about 45 minutes to get there but is a truly unique site and worth the drive. The drive is interesting anyway. After returning to Bari, we had time to drive through the city with our guide pointing out some of the important spots and then walk through the Basilica of St. Nicholas. Some people we met on the cruise went to Matera and loved it as well. The time allotted for Bari was sufficient but required a little rushing. The good thing about Bari is that the ship is docked and not tendered so it is easy to get on and off the ship. Although be warned that getting on the ship at ANY port is time consuming and there was always a pretty long line as you have to go through a security scan, show your cruise card and your passport first. The next day (on Wednesday 12pm - 6pm), we were in Katakolon/Olympia, Greece. We were tendered here for disembarkation. TENDERING WAS THE BIGGEST PROBLEM OF THE WHOLE CRUISE. NO ONE, and I mean NO ONE, knew what they were doing. First of all, no matter what cabin category you had on the ship (we had a Grand Suite which is the highest cabin category), the first people to disembark when tendered are the passengers who have excursions booked through Costa! So you are definitely discriminated against no matter how much money you spend on your cabin if you do not book the Costa excursions. We were told by people we met on the ship that were also English speaking that the tours were in more than one language and the guides spent much more time explaining things in other languages and by the time they got to English, there was a quick, concise explanation without a lot of substance the other languages received. Also, whenever we have done cruiseline sponsored excursions, they have always felt like such a structured cattle call, that we chose to use private guides. If we had known that Costa offered private guides for private tours, we would have booked through them as then we would have had priority disembarkation for the tenders. So back to the tenders. In Katakolon/Olympia we were ready to tender before noon and waiting in the lounge for a tender ticket. We were among the first non Costa excursion passengers to get off of the ship and we were not able to get off until 2:15pm. So we along with lots of other angry passengers who had not booked excursions through Costa, waited and waited and waited in the lounge (which was smoke filled - more on that later as well)for well over 2 hours to get off the ship and enjoy the port. This gave us about 3 hours in port since we had to be back on the ship by 5:30pm. We were VERY upset as were the majority of the other people waiting. It was almost like a mob scene, very unpleasant, no crew member able to give any indication of when we would actually get off the ship - but only to tell us to sit and wait patiently. Not a good scene and not a way to spend vacation time at all. One we finally got on shore, our private guide was great. It is about a 30 minute drive to the archeological site of Olympia. The ruins are truly amazing and the museum is very nice as well. After this we spent a small amount of time in the new town of Olympia for shopping - typical tourist type stuff at high prices thanks to the Euro. Any t-shirt we bought at any port to take back to our 2 year old daughter was at least 13 or more Euros. We were also supposed to visit a winery, and while we got to ride by and see it, we were not able to visit it/taste wine since we missed over 2 hours in the port due to the tender issue and the winery was then closed. When we got back to the ship it was docked for embarkation but the line was still long. Once back on the ship, we decided to find someone that could help us figure out a better way or give us better information about tendering since 3 of 3 of the remaining ports would be tendered. Guest Relations had no idea what they were talking about and told us to talk to Excursions Desk. While we waited a good 30 minutes at Guest Relations to talk to someone and then another 30 minutes at Excursions to talk to someone, the Guest Relations crew member then came and got us out of the Excursions line and told us there was no one on the ship that could help us, no one could do anything to expedite the process and to live with it. Well this infuriated us. We spent all this vacation time and money to be on this cruise and there was no customer service and nothing but frustration with the tenders - so we wasted SOOOO much time we could have been enjoying a port sitting in lounges waiting on our turn to tender. We persisted with Customer Relations, and in spite of the fact that the manager was in, she refused to talk with us at all. Finally, because we were so persistent, they called the English Speaking Hostess, Audrey (who is truly great)to come and talk with us once we told them that we were going to go to the Captain's Cocktail party that night and tell the Captain about our problem (and the problem of many other passengers) and also let the Captain know that the manager refused to talk with us, even though the manager's staff was ill informed about helping us. So Audrey was very kind and once she understood we were losing hundreds of dollars for private tours we had booked directly ourselves b/c we were unable to get into port in time on the tenders (we had to pay the guides the agreed price as they were sitting waiting on us for hours to get off the ship for our tours, when we should have been with them touring), she gave us her personal pager number and told us to page her when we were ready to get off the ship in the morning and she would personally escort us off the ship right away. Well, that seemed like a good idea, except we found out that night when we got the itinerary for the next day, that we would first be at the new port in Santorini for disembarkation of only the Costa Excursion passengers and then after a time at that new port, would cease tendering and reposition to the old port to tender the passengers who had not purchased Costa Excursions. Since our private guide was to meet us at the Old Port, it would have done us no good to get off first at the new port. So Thursday we are in Santorini from 7:30am until 1:30pm. Because of the tender issue, the earliest we were able to get off of the ship was 10am. Then we had to wait in line for the chair lift up the cliff (VERY STEEP) to the town to meet our guide. We were finally with our guide at 10:15am for a tour that was to start at 8am. He did a great job of showing us the entire island and giving us a lot of history. Oia is beautiful. We visited a winery that was amazing -- the wines were excellent, especially the whites. One we returned to the port, it would have ben nice to have time to look around, but we had to get in line for the chair lift down to the tender area and then wait in line for the tender. The last tender was to be at 1pm and we were in the chair lift line with a bunch of other Costa passengers at 12:30pm. All the passengers who had taken the Costa excursions were then dumped out into this small port town to shop so it was all the Costa excursion people and all the other Costa passengers trying to get back on the ship through the chair lift line. It took about 45minutes to get on the lift and down to the tender docks. The lines were long and very unorganized for the tenders. At one point a tender boat that could have easily help 100 plus people pulled up, docked, and 4 passengers were let on (my guess is they had a private excursion booked through Costa) and the tender took off back to the ship -- what a waste when 100's of passengers are waiting in line to tender back to the ship. That evening we were to be tendered in Mykonos from 6pm to 11pm with the last tender back to the ship at 10:30pm. Passengers without Costa Excursions (there was only one Costa excursion in this port so most people were without a Costa excursion for Mykonos) were told to be in a particular lounge by 5:45pm at which time tender number tickets would be given out. Well, my husband and I decided to go the the lounge at 5pm and have a drink while we waited. We were 2 of the first 10 people in the lounge. You were instructed to have a seat and wait until 5:45pm, then form a line and tickets would be given, only 1 per person when you showed your Costa card (this was the basic set up for each port with tenders). By 5:30pm people were packing into the room and pushing up to the front,not sitting as instructed. Shortly thereafter, they announced tender tickets would be handed out so I got up and went to the front unable to get any tickets as they ran out of tickets. Passengers were getting 10 plus tickets per person and then giving them to friends,etc. who were not in line. It became a true mob scene with everyone pushing an yelling. So I sat back down and waited for them to announce there were more tender tickets available. After waiting for about 30 minutes, more tickets were handed out and it was the same hysteria. At this point we were very frustrated, tickets were all gone again, and we were very disappointed. We were instructed to wait again. At this point we decided to salvage our evening, not stress over tender tickets, and go up on deck, enjoy the views of the town and then have a drink at the aft pool bar (our favorite bar on the ship -- Ruperto is the best bartender/crew member we met. The people that work at this pool work very, very hard). once up on deck we were extremely dismayed to find that with a ship of over 3000 passengers, there were only 2 tender boats for Mykonos. about 1 hour later, we went back to the lounge to see how the wait was and the lounge was overrun with so many people you could not even get into the outer hallway of the lounge. It was at that time that we made the decision we would not be going in to port at Mykonos as once we got there we would only have to wait in line for an extreme amount of time to get back to the ship. While this was disappointing, we made the most of it and made other plans for the evening. Just a note, it was almost 9pm that evening before the ship made the announcement that it was no longer necessary to have a ticket to tender in to Mykonos. Rhodes was the port for Friday and we were docked from 8am - 6pm. We were able to timely get off the ship, meet our private guide and have a truly enjoyable day ashore. Old town and Lindos are beautiful. Our guide took us to a wonderful non tourist restaurant on a beautiful bay for lunch that was phenomenal. This is an island we would definitely return to stay for several nights with a good mix of metropolitan/historic/and beauty to enjoy. I know it helped that we did not have the tender issue to deal with as well. Saturday was a day of cruising. The weather was iffy, but it didn't rain. We enjoyed relaxing on the ship. While we had not taken Audrey our English Speaking Hostess up on her offer to call her to tender right away in Mykonos as we thought it was only fair we give the cruise line one more shot to get it right (BAD DECISION ON OUR PART), we determined we were not taking our chances for the last tender port of Dubrovnik. We called Audrey Saturday evening and she assured us if we called in the morning she would get us right off the ship. Sunday we were tendered in Dubrovnik, Croatia for 8am to 1pm with the last tender back to the ship at 12:30pm. We called Audrey at 7:45am and she met us and got us right of the ship as promised and we were in Dubrovnik by 8:15am. It is a truly amazing port and certainly deserves more than 4 1/2 hours, but at least we weren't delayed by the tender service since we went around the Costa system (or lack there of?) on this one! Monday was disembarkation at 9am. We had priority disembarkation for the end of the cruise in Venice b/c we were in a suite. We were to meet in a lounge at 8:45am. We were there at 8:30am. Finally, at 9:30am, they began the disembarkation process. We gathered our luggage which took some time as with the end of any cruise it was scattered throughout the piles. Then we went to the water taxi stand outside the cruise terminal - if you go out the side entrance (straight ahead after you collect luggage) it is just to your left down the stairs or ramp toward the water -- requested a water taxi to the airport which cost 130 Euros, were given a taxi number and directed to a dock to wait for our number. When our taxi number arrived, we handed the driver the slip of paper showing the number and payment made, he helped with our bags and we were off to the airport which took about 30 minutes. Once at the dock at the airport a porter asked if we wanted porter service -- DO NOT PASS THIS UP -- remember it is a 6 minute walk with luggage back to the airport, then the lines are crazy and it is difficult to find where you need to be. So for 30 Euros the porter loaded our luggage in a van, drove us to the front of the airport, and another porter collected our luggage, pushed his way through the crowds and dropped us off at the Delta Business Elite desk much more easily and quickly than we would have managed on our own. Dining on Costa was fine. You could always find something to eat. We are not the type of person who grazes all day long. Most mornings we enjoyed cappuccinos in our suite with a breakfast roll of some sort. We did try the omelettes one morning and they were excellent. Guests in suites have full restaurant menu service for breakfast, lunch and dinner in the suite everyday if they chose to partake of it. It was nice on the early morning ports to be able to get a cappuccino in the room. Service from our suite butler was always prompt. She was excellent. We had a snack at lunch or early afternoon in our suite a few days which was also very good and prompt. It surprises me that whenever a cheese and fruit plate was served, it was served with 3 packs of saltines (Zesta) and no fresh bread or interesting crackers. We ate all but 3 evenings in our main dining room. We were seated at a table for 8 and there were only 6 of us that ever showed up for dinner. The people at our table were very nice and we enjoyed chatting with them about their port excursions and what we had each experienced that day. We were seated with all English speaking guests in a table right next to the Captain's table -- suite guests are supposed to be seated in a priority area only reserved for suite guests. I thought we would get better service this way or at least good service at dinner, but this was not the case. Usually we waited about 30 - 40 minutes before water was even poured and our waiter came around to greet us. Then another 30 minutes or so before we got our first course and it was usually about that time that drink orders were taken. One couple at our table did not drink alcohol, but preferred iced tea. I don't think it was ever offered to them and each night they would only get 1 glass of water, never a refill was offered. With the X1, once we had the wine steward tipped, he would eventually bring us our wine and bottled water so we did not run out of water and often tried to share it with out table mates. So timing at dinner was way off and service was definitely lacking here. It is not like service on Celebrity where you have people surrounding you and really looking after you to make sure you have an enjoyable experience. The food in the dining room was fine. It was not outstanding, but some things were better than others. The pastas were always very good. My husband always enjoyed the beef entrees as did most others at our table. I don't eat beef so usually ordered fish which was hit and miss. Often sauces were used to try to cover up the overcooked nature of the seafood. We didn't usually get dessert, or if we did we shared one. These were generally very good. One night (the night we were tendered in Mykonos) we had planned to eat at the Pizza Trattoria that was so hyped up. We had enjoyed this on a Celebrity cruise very much as it was a nice change of pace, service was great and the food was very good and the area quiet/cozy. On Costa a section of the buffet restaurant was to be transformed with checkered table clothes, pizza menus and table service beginning at 9pm each evening. The daily ship schedule even specified this each day. So we were in the buffet at a checkered table cloth table at about 9:15pm this particular evening. Bar service came and we ordered a nice bottle of wine to enjoy and asked for a pizza menu. At that point, bar service sent over a buffet wait staff person who told us pizza menus would be available in 10 minutes. We decided to enjoy a salad/appetizer from the buffet which was very good. At 9:45pm we asked or Pizza menus and were told it would be another 15 minutes. So finally, at 10pm, trying not to be too upset, my husband again asked for a pizza menu. The head waiter came over at that point and informed us that pizza menus would not be available tonight until we left port (11pm or later) since there were still passengers coming back on the ship and the ship had decided to keep the regular buffet open until we left port so these passenger could enjoy the buffet. Needless to say we were not pleased one bit. My husband politely looked at the head waiter and explained to him that we had this evening planned to enjoy the pizza trattoria on the ship, we were unable to go ashore due to the ships poor tendering/organization, and that we wanted a pizza menu NOW. he quickly brought us a menu and by 10:30pm (a FAR cry from 9pm Pizza Trattoria opening time per ships daily schedule and literature distributed by Costa) we were each enjoying a personal size, freshly baked pizza Margherita. It was very good and a nice evening except for the hassle we had to go through to get it -- which seems to be the norm for Costa -- "we can't help you until you push to the extreme and when you push to the extreme and are frustrated to the point where we are on the verge of completely ruining your vacation, we will provide a solution." Another evening we had reservations in the specialty restaurant at 9pm on Friday evening. We had made the reservation on line well in advance of the cruise departure date and received an online confirmation of the reservation. This is another "perk" provided to guests in suites -- one complimentary evening in the specialty restaurant, not including alcohol. So we showed up (not easy to find) a few minutes before our reserved time. There were only about 4 other tables occupied in the restaurant when we arrived and only one more was seated after we were that evening. We told them who we were and the time of our reservation and of course they had no record of it and acted like this was a big deal. I explained I had made the reservation online, had a confirmation, and that we were in a Grand Suite at which time they asked for the card that was in our cabin advising us we could make a reservation for a complimentary meal. Of course we didn't have that as no where were we told to take that and if we have our Costa card, they can tell which room we are in and that we are in a suite. So we told them our suite number and then we were seated right next to a service cart when there were at least 20 or more vacant tables that were set and never seated that night. So we ordered a very nice bottle of wine which was properly decanted and very nicely served to last throughout our meal. We ordered from a nice selection of items. The food and service were better than in the main restaurant by far, but nothing I would dub "specialty" in the real world. On this ship maybe it was "specialty." But it was good and the service was very good. I ordered the swordfish -- the only entree that was seafood with no beef or pork in it -- and it appeared to be a pre-made patty as opposed to a real fillet or steak and was tough. My husband had the beef and he loved it. He did not care too much for my swordfish either as it was overcooked. With dessert a complimentary glass of Champagne was served which was a nice touch considering it cost 8.95 Euros for the most inexpensive glass of champagne anywhere on the ship. We were brought the bill to review and only had to pay for our wine which was about 100 Euros. The dinner charge was 75 Euros which we would have had to pay if we were not in a suite. The last evening we chose to bring pizzas back to the room from the pizza trattoria as my husband was not feeling well and as such, not up to going to dinner. On this evening, Sunday the last night of the cruise, everyone in the Pizza Trattoria was attentive and they even helped me to package the pizzas to take back to the room with ease. The pizzas were nice again VERY good. The pizza menu changes nightly. When the trattoria is running as it should be, a plate of fried appetizers is brought to the table once you order your pizza which is a nice touch as well. The salad bar is also available if you want a salad with your pizza. Entertainment on the ship was fine. We did not get to any of the shows in the theater, but our table mates seemed to enjoy them. Most of the entertainment we enjoyed was in the lounges. The Rosso wine bar has a nice due each evening of violin and piano -- very talented musicians. The bar is small so it gets a little smokey --- which reminds me -- all of the bars on the ship have designated smoking areas, but most of them are so entertwined with nonsmoking, and there are so many smokers, that you get some smoke almost anywhere you are in the bars/lounges. Because of this and because Ruperto was SOOO nice, the bar at the aft pool became our favorite spot for a predinner drink or a night cap, or even just relaxing in the afternoon or getting some morning sun. They made the BEST cappccinos on the ship at the pool bar at the aft pool as well. The main lounge on deck three was the hub of activity where most people seemed to gather before and after meals. We had the late seating 9pm -- and the music in here was always going strong after dinner with the crowd lively. The entertainers we saw were talented. Ship photographers were okay -- on formal nights they were set up with usually some wile background scene to take pictures which had very contrived poses. We didn't purchase any of these. Most nights the photographers came around to tables in the restaurant and took photos of each group -- these usually turned out good, but there are only so many photos on the same cruise that you need of the two of you leaning in at a dinner table. We did purchase some though and as usual they were expensive. The photos on deck during sailaway from Venice were great with Venice in the background. Photographers were usually stationed at ports when passengers disembarked to snap photos with the city as the back drop as well. While the ports were wonderful, I think you can gather, there is not enough time, especially with the tender issues, to really enjoy the ports that are only afforded 1/2 day. Costa could improve first by fixing the tender issue and secondly by extending the time in the 1/2 day ports. This may take some itinerary rearranging, but might cut down on the tender frustration as well?? I am 37 years old and my husband is 52 years old and there were a good mix of people of various ages on the ship. There were a lot of little children on the ship as well. All in all there were only about 400 English speaking passengers, with the majority being Italian, German, and French and a smaller number of Asian passengers. We chose the cruise as I said earlier for the itinerary, but also because we thought if we were in Europe we wanted to be on a ship with Europeans, so we were prepared to be in the minority as English Speaking passengers. Most of the crew spoke English very well so it was not a problem. Unfortunately, when we cruise again, we would not cruise with Costa. For the money we are willing to spend and do spend on a vacation, we expect service and to get what we pay for. We understand that there may be an occasion where everything does not go as planned, but on Costa that seemed to be the norm. It is our thought that there is no real direction from a corporate level, and that if there is, the direction is not very service oriented - more like do your job, be nice and don't worry that much about the passengers' complaints, just be nice. Celebrity is more our style and has always met our expectations. Read Less
Sail Date: March 2008
First impressions will last a lifetime. We were not thrilled the moment we walked onboard the Fortuna. Our experience was not good. Luckily we went with 3 other couples so we had great company! We made the most of our cruise and had a good ... Read More
First impressions will last a lifetime. We were not thrilled the moment we walked onboard the Fortuna. Our experience was not good. Luckily we went with 3 other couples so we had great company! We made the most of our cruise and had a good time. But we will never sail with Costa again, even if we are given a free trip with Costa. Don't bother wasting your money! Save it and choice another cruise line. So, we are just coming off of our cruise on Costa's Fortuna. We sailed March 9 - 16, 2008. Just like most other reviews we read, this one is no different. We are experienced cruisers, and have sailed many other times, with different cruise lines before, but in a nut shell, we will NEVER sail with Costa again. We should have done our homework before booking. If we had, we would have known this is a Carnival Owned and Operated cruise line. I do not like Carnival, never will sail with them or Costa ever again. Easy check in. We arrived around 11am, checked in, walked onboard, rooms were not ready, so we went to enjoy a lunch buffet. Food was luke warm, nothing was piping hot. Nothing all week was hot except one night in the dining room. It was a type of pasta. After 2pm there is not a choice of different foods. You get salad or pizza till after 7 when the dinner buffet opens. After 9, there pizza comes back. Pizza was no better than a frozen one you can make at home. Dining room sucked. Our waiters did not acknowledge us most of the time until we rose our voices and waved our hands in the air to get their attention. Drinks were not refilled. Our glasses sat empty for a good 10-15 minutes before we could get anyone's attention. Food was not good on this ship. It was edible, but not hot. Nothing to different than your average food you can make at home. Dinner lasted from 8:45pm to 10:45pm every night. We missed most of the shows because of the way to slow and late dinners. Because Costa is Italian, Americans were outnumbered. YES! Italians are rude, pushy, and do not know what excuse me is. Costa crew members, for the most part, are friendly. It is the passengers you have to look out for. Our friendliest Costa crew member was our room stewardess. Ana was great! We had our teen kids, so we had 2 rooms. She took care of us. Gave us items when we asked for them, took care of issue as we asked. We never were made to wait for anything. Very good service. My only complaint, we never received any animals or cutesy things made out of towels (like other cruises before) and only one nite we received chocolate mints before bed. Costa Fortuna is a very complicated ship. It is hard to maneuver your way around this ship. Other cruise lines are simple. For whatever reason, Costa has decided that on all their ships, people will get exercise going from one place to another. Nothing is a straight shot. You go upstairs, to cross this hall, go down three flights, walk again, go up one flight of stairs, walk another hall, and finally make it to your destination. And we always get our room(s) in the middle of the ship, by stairs & elevators, to make getting places, easy on us. The ports we stopped at, ½ of them were not the best. St. Thomas is great. We were there all day. Very nice. Private island, Catalina, Dominican Republic, very nice. We were there all day. We had a ½ day in Nassau, Bahamas. We had a blast here, but again, our times were from 1pm-5pm. Not a lot of time to really accomplish all there is to do on this island. That's it for the nice islands! San Juan, 5pm-midnight. Not a lot to do at dark, in just a couple of hours. Shops were closing around 7-8pm. Friendly people, beautiful island (we've been here a few times before during the day), but night was not a good time to be in San Juan. Another night time trip was Dominican Republic, La Romana. This is a very dirty, nasty town. Only one excursion to do on the entire island. And it not something I was interested in doing. Some Spanish Dance thing. Whatever. That is the only reason we stopped here. So Costa can get a kickback from this one excursion. We should have skipped the DR at night and stayed in Nassau all day. So there you have it. Costa Sucks. This is my opinion. Try Costa if you dare, but you have been for warned. Read Less
1 Helpful Vote
Sail Date: January 2008
Boarding was very quick and easy. Rooms were always clean. The food left a lot to be desired. Most of the time it was over or under cooked dining room waiters were very slow and meals were mixed up not what was ordered or not served at ... Read More
Boarding was very quick and easy. Rooms were always clean. The food left a lot to be desired. Most of the time it was over or under cooked dining room waiters were very slow and meals were mixed up not what was ordered or not served at all. Food at the buffet was worse. The same bland food every night.Another problem was special groups the pools lounges and dance floors were closed to the public so these groups could have use of these areas by themselves. I feel I paid just as much for this cruise but I was deprived of these areas. Going ashore is another issue using the tenders was very slow it took us on average about 2 hours to get ashore. The excursions were well worth the money and enjoyable and well planned . Debarkation was very slow they used color codes to let the people off but gave no information on what color was leaving we asked the passengers as they were leaving what color they had . It was the only way we found out when to leave. the luggage claim and departure to the street was like a chinese fire drill mass confusion. All in all I will not use Costa lines again. I feel it just isn't worth it . I am not a First time cruiser This was my 11th cruise in 15 years. I'll stick with Holland ,Celebrity, or one of the others from now on Read Less
Costa Fortuna Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.2
Entertainment 4.0 3.3
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.3
Enrichment 3.0 3.1
Service 3.0 3.7
Value For Money 4.0 3.4
Rates 4.0 3.9

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