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8 Helpful Votes
Sail Date: March 2019
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a ... Read More
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a start, and I missed the numerous bars and extra expanse of the Diadema. The staff were in the large part nice and friendly with a few exceptions. Those who run the buffet cannot get it cleared quick enough at 'closing time'. Apart from he fact that breakfast has to be taken by 9.30am, and the food will be whipped away at exactly 9.30am, lunch and dinner are a similar experience. Food in the buffet was decent enough, but repetitive. However the biggest issue was that everything was luke warm to downright cold. Even seconds after replenishing, cuts of meat, potatoes etc all luke warm. Costa also still persist with this ridiculous policy of having a manned drinks area. Stingily opening cans of coke etc and pouring them into glasses. God forbid you should want a WHOLE can of coke! This is glaringly different to my last cruise on the MSC Seaside in the Caribbean, where drinks of all kinds are dispensed, water freely available, and even Wine is help yourself at dinner time. Food in the restaurants is excellent, every night was superb. I just felt overall, the Diadema was a better experience. We enjoyed the Fortuna, it tries, is very clean and pleasant, but we would probably not book it again. Read Less
18 Helpful Votes
Sail Date: January 2019
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. ... Read More
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. Best of all, Bangkok. A city so vibrant, lots of cafes and restaurant in every corner with so many dishes to choose from, its an unbelievable city. Next on the list is of course Singapore, so clean, friendly, cosmopolitan and a bit on the expensive side. Phuket was not that great, of course if you like athmosphere towns like Ibiza or Ayia Napa full of restaurants and bars and night clubs, than Phuket its for you. Had a nice meal in a hotel restaurant and overall was good. Local dishes were great! Prawns in quantity and abundance. Cambodia was a let down, I wonder what the local government is doing about the state of the city. After all they suffer, the population demand and expect better, tourist are flocking into the city, money is coming in, but the total structure is way below poverty line. Feel very sorry for the locals. The ship (Costa Fortuna) was a bit of let down, cabin was good and spacious, restaurant were mediocre, buffet very crowde as expected due to lay out. Far too many DONT for a crusie liner, hence the heading of cutting services. Far too many member of the catering team in the buffet area, speak other language execpt the language to connetc with guest. Meaning, if a waiter is from Indonesia or the Philippines, they continually speak own language aloud in public areas. Denying English Breakfast Tea at breakfast time, afternoon tea time and any other time, contrary to other company in the market, which tea is always welcome and available. Some guests were asking for lemon for the tea, and were told no more lemon. Run out of Prosecco on board, run out of sparkling water with 5 day to end the cruise. In the restaurant, lots of supervisory member walk around the floor, including the Manager, but none interact with guest in checking that food is appreciated and of the standard required, in few occasion had to send back the dinner due to food being cold. Felt sorry for the waiter, but after all I paid for a service that didnt get accordingly! Have another cruise booked with Costa in March, and have lots of concern of fulfillment and pleasure. Worst of all, at the end of the cruise, you are lumped with a bill of 200 euro for service charge which the company say its compulsory making the total of cruise much higher than expected. Surely this is against the law in the UK. Read Less
4 Helpful Votes
Sail Date: December 2018
I travelled with my wife and children to Port Klang and Phuket recently. We had quite an enjoyable time as this was our first trip aboard a ship. Despite the many shortcomings - shower not very hot, food quite average only, difficulty to ... Read More
I travelled with my wife and children to Port Klang and Phuket recently. We had quite an enjoyable time as this was our first trip aboard a ship. Despite the many shortcomings - shower not very hot, food quite average only, difficulty to find our way going through several rooms, no mineral waters in cabin and few pillows only, we had a fun time generally. We enjoyed the night shows, music and walkabouts around the ship. Perhaps, the coffee served could have been better as some guest look forward to it in the mornings. Also, the tours organised at Klang and Phuket were too short for shopping and sight-seeing. The organisation by CTC tours was orderly and well managed generally though. Overall, we had a good time as the room was kept clean daily and comfortable. We would like to compliment the waiters at Michelangelo for their excellent service, especially Janice Raj and Fahrul who were extraordinary in their service throughout our dining time there. We were entertained without any delay and were even served beyond our expectation. On the last night of our trip, Fahrul even surprised me being a vegetarian with an Indian food that really touched our hearts. These 2 gentlemen are definitely wonderful ambassadors to your fleet who made our day special. Read Less
6 Helpful Votes
Sail Date: January 2016
I had heard some negative things about Costa but lets be fair, they were not bad at all although they fall short of the standard I have seen with Royal Caribbean for example. The staff are great people as is the case usually but the ... Read More
I had heard some negative things about Costa but lets be fair, they were not bad at all although they fall short of the standard I have seen with Royal Caribbean for example. The staff are great people as is the case usually but the management has got a few things totally wrong. Let me give one example; there is no tea or coffee available at any other time than breakfast and 4pm tea time - meaning no hot drinks at lunch or dinner - only available at hefty cost from the bar! It made some people vocally grumble - and how much money are they saving from this pathetic cut down? The outside cabin was nice and clean, had a window rather than a smaller porthole, food was reasonable quality and range, internet was also of reasonable price and speed - about €25 for my package with 250mb allownce which is ok for checking emails and social media over seven days BUT WATCH OUT - you must disable auto updates on your device or the whole balance will go in no time as it happened to me but fortunately in my case it did so on the eve of the last day so was not such a loss having used it for most of my cruise. Read Less
2 Helpful Votes
Sail Date: October 2015
I have never encountered such an ineffective customer service (and I mean the customer desk and e-mail customer service, the other staff at the ship was ok). We were 9 in our party and had an altogether good time at the ship based on our ... Read More
I have never encountered such an ineffective customer service (and I mean the customer desk and e-mail customer service, the other staff at the ship was ok). We were 9 in our party and had an altogether good time at the ship based on our own company, the excellent dinners and the party-crew. On the bad side were: It was really cheap of costa to charge for water and coffee and tea were only free at certain times and quite poor quality. In total the cost is more expensive than other better cruiselines after all the extras. We took some proffessional photos and wanted to buy them but somehow we got the wrong instructions on when to pick them up and had to finally disembark without the pictures (which we had already paid for). We left all contact information to the customer service desk and they were to contact us when they got hold of the photografer. That didn't happen. I tried to find contact information online and wrote about the situation, no reply. After a few more e-mail I got an answer that they were forwarding my question to another "customer service". By then I didn't want to wait two moore weeks for them to answer so I wrote directly and actually got an answer that they would get back to me after they've heard from the staff on the boat. I guess they haven't, beacause I haven't heard from them since then even though I have e-mailed them several more e-mails and asked for a phone number etc. We still havent heard (now about 6 weeks later) and certainly haven't got our money for the photos back! They just have no idea of what customer service is. I'm pondering sending them a basic online course in my next mail. If you want to cruise (which in general is lovely) don't choose Costa! Read Less
1 Helpful Vote
Sail Date: September 2015
In an attempt to keep this brief I'll list good and bad points from our first ever cruise. We are a married couple in our 50s. Good: Service Facilities Entertainment variety Cadiz , Valencia and Lisbon Inside Cabin ... Read More
In an attempt to keep this brief I'll list good and bad points from our first ever cruise. We are a married couple in our 50s. Good: Service Facilities Entertainment variety Cadiz , Valencia and Lisbon Inside Cabin was adequate and I really can't see the argument for upgrading to outside or balcony given the short time we actually spent in the cabin. Steward Uri was excellent Fresh towels and bedding every day Pools Drinks package is a must even though we are not big drinkers Not too many announcements Embarkation and disembarkation were always smooth and well organised to minimise waiting times Variety of food Bad: Excessive charges for shuttle bus at some ports Too little time to explore Barcelona (4 hours) Rude people pushing and shoving at buffet meal time Read Less
1 Helpful Vote
Sail Date: February 2014
firstly let me say that i wrote a very bad review once before about costa and their attitudes so i can only blame myself. we arrived in dubai at 8am and went straight to the ship , we were told that we could not get on the ship until ... Read More
firstly let me say that i wrote a very bad review once before about costa and their attitudes so i can only blame myself. we arrived in dubai at 8am and went straight to the ship , we were told that we could not get on the ship until 3pm...not a problem as my wife told me that the shops were open .we reurned at 1.30 pm as by this time we were physicly exhausted with the hope that we might get on early , no was the answer, they would not issue boarding cards until exactly 3pm .as most people will realise by 3pm there were over 250 people involved in a bun fight to get to the front of the line.my wife protested three times that we could get our cards and then wait until time to board but was told with some glee that this was the system that was used and that it worked great for them .about 8 of them were standing about for over an hour drinking the free tea and coffee. when we finaly got on the ship we were not allowed into our cabin , we were sent to the buffet on deck 9 which was virtually empty of food , then on asking were told we would not get in the cabin until 8pm . ship.....................9 out of ten food.....................5 out of ten tour costs.............0 out of ten waiting staff.........10 out of ten cabin ...................9 out of ten cleanliness ...........8 out of ten entertainment........2 out of ten in conclusion the ports of call were excellent and overall the ship very good but the entertainment was not bad it was truly terrible with an act called " the broken band " on all the time in the main bar . the food is far from the normal standards on a cruise liner but is liveable with as you can get a good meal when you are onshore. the staff on costa seem to be there for a party as they are not helpfull if you have any problems , be warned if you need to use there internet it is a nightmare and very expensive. finally on retuning from an onshore excursion when going though the security my wife tripped over a rug that is there just as you step onto the ship,she twisted her ankle badly and was crying in pain. the secuirty staff that were there rushed to her aid and were excellent.the doctor was phoned to come to see her...some 15 minuted later we were still waiting and i phoned the doctor direct and was a bit shocked to be told that it would be 85 euros for him to come and look. after agreeing we waited another 15 minutes still no doctor so we returned to our cabin. after about 2 hours my wife went to the customer service to try to get a bandage...surprise surprise no bandages. She was then assisted to see the nurse who put a bandage on her ankle and advised that on this occasion they would not charge, and again they asked when and where the incident happened. Obviously the first call was not logged if you would like to try cruising please please do not try Costa, the staff's grasp of English is not good, the ship we were on had a large Chinese contingent who seemed to be more important than any english speaking guests, the entertainment was mostly in Italian with very little effort made for English speaking passengers, to the extent that one of the tours, two of the English guests were sent on a boat where they were the only non Chinese tourists and the tour guide did not speak English, a waste of money and time. Read Less
1 Helpful Vote
Sail Date: June 2013
Realizing that everyone will have a different perspective this review is from a reasonably upscale couple from Canada who have been on several cruises. Here is what we feel is "the good, the bad and the ugly".The Good: Great ... Read More
Realizing that everyone will have a different perspective this review is from a reasonably upscale couple from Canada who have been on several cruises. Here is what we feel is "the good, the bad and the ugly".The Good: Great service from all of the staff. Our room steward, room service, our dining servers, the bar staff, the tour desk and the front desk, were all terrific. They were always exceptionally courteous, helpful and friendly. An easy "10" and kudos to Celebrity/Costa training programs and selection of staff.The room was terrific. Great shower. Excellent balcony. Well appointed with comfortable bed, bar fridge, storage, etc. Our AC broke down (stuff happens) and was repaired by next day. The dining room food a la carte was acceptable but really not great. Average tasting food was always presented very nicely...all "show and no go". The fish was always done very well. I would rate the dining room experience a 6 but a 10 for the staff. Bar service (which was always extra cost) was, not surprisingly, always terrific.The Bad: Despite the tap water in the room not being marked as "not potable" we were told by all staff that it "was not safe to drink" (incredulous). The feeling is that they were told to say that to help the ship sell more expensive bottled water at about $5 per or sign up for additional various extra cost "package" plans (or go to the buffet area). We constantly felt like we were being nickel and dimed as staff would try to sell the extra-price packages.The buffet was below what I would even call a cafeteria. Always crowded. Very limited selection and limited availability and hours. Bland, tasteless and very unappetizing food. How can you go wrong with pizza on an Italian boat? Easy. The pizza could have been right out of a box. Juice at lunch? Nope. Only water. Juice available only with the breakfast buffet unless you wanted to pay extra. We just shook our head and sighed. No coffee maker in room? Come on. Had to order it from room service with a $2 per visit charge (for anything on a very limited "room service" menu). Extended room service menu ran about $6 pp. Internet? Wifi advertised but runs $15 per hour and very spotty. The "hour" is more like 10 minutes as very slow. No deck bars (open) or waiter service. You want a drink? Hike down several floors then carry it back up. The excursions were very limited and descriptions were skimpy. Boat tour of Stockholm? Only offered in German and Italian. We took anyway and fortunately the boat had English audio on the headsets. No ATM on board and no way of getting cash - euros, rubles, dollars, whatever. They have currency exchange but you need cash to exchange. Ancient TV in room with one English channel (BBC) and remote that did not work properly. Minor, yes but 2 days at sea....?The boat was built in 2003 and is showing it's age. Stains on the room floor carpets, a backed up septic system leaving our hallway smelling putrid for 2 days, and similar observations. The public washrooms were all exceptionally clean, modern and well appointed. In terms of the shows not one caught our interest based on the description provided in the daily guide.The Ugly: The coffee. How could an Italian boat have the absolute worst coffee we have ever had. Nobody seemed to pay any attention to this. Room service coffee ($2.50 per visit) was like syrup...terrible). Buffet coffee was watered down. Terrible. We asked for a coffee after dinner in the "upscale" a la carte dining room and were told "sorry, it has been turned off" (this was at 9:30 pm). Only other place to get coffee was to pay extra at the bar. The best coffee we had on the entire trip was at a McDonalds on one of the excursions (which I really hate to admit to).So, that's about it. Based on the full fair we paid for this cruise and knowing then what we know now and compared to other cruises, we would not have gone. I think the staff worked hard to make the best of a situation they knew that we were being taken advantage of. Our sense is that owners/management are trying to squeeze every last dollar out of everyone without delivering on expectations. Read Less
1 Helpful Vote
Sail Date: April 2013
This was our second cruise with Costa (did the Med in 2009) and apart from the food couldn't find a lot wrong with it then. Unfortunately, although the food has improved, they seem to have taken a backward step overall.Once again we ... Read More
This was our second cruise with Costa (did the Med in 2009) and apart from the food couldn't find a lot wrong with it then. Unfortunately, although the food has improved, they seem to have taken a backward step overall.Once again we flew into Milan (Malpensa) airport in order to get the Costa transfer coach to the ship. On this occasion we were met by two female Costa reps that were rude, unhelpful and kept all us Brits until the very last coach. The journey to the Cruise Terminal took two and a half hours and check in took another hour, getting us on board thirty minutes before sailing.CabinOur cabin was spacious, with plenty of wardrobe and drawer space. We had a large, comfortable bed. The en-suite was compact but not cramped and the balcony had enough room for two chairs and a side table. There was also a sofa, TV (only one English-speaking channel, with terrible reception throughout), mini-bar (charges apply) and safe in the cabin. Our luggage arrived within an hour. Later, our cabin steward introduced himself to us and he did a good job of looking after us and our cabin during the cruise.DiningBreakfast was available a-la-carte in the Michelangelo. For the brave, self service was available in the Christofor Colombo, where you find your plate and cutlery, join a queue to get your food and drink, then find a place to sit - and enjoy! Be prepared for queue-jumping and pushing in from a lot of bad-mannered passengers. There was quite an extensive selection of food, to suit all tastes (but never any baked beans). Lunch options were the same as for breakfast, and again a wide variety was available. Dinner had two sittings, 6.45 and 9.15 pm, in both the Michelangelo and the Raffaello restaurants. On the first night you have an allotted time and table, but this can be changed later for the rest of the cruise. This four course meal was waiter service only. There was plenty of choice and the food and service was exceptional.... a vast improvement on our previous cruise with Costa. All beverages, including tea and coffee, had to be paid for, though jugs of iced water were free.* If you don't use the dining rooms for dinner the only other option was pizza in the Christofor Colombo.There was also the Club Conte Grande restaurant, which has a premium.DrinksThere were up to ten bars available ranging in times from 7.00 am to 1.30.am, serving alcohol (spirits 5.30 for 5cls, wine 4.95 a small glass, draught beer 4.90 for 40cls, or cans 4.95 for 33cls, cocktails 6.95, liqueurs 4.95 for 5cls), soft drinks (2.95 a can), water (1.70 a half litre), tea (2.00) and cappuchino (2.50). *All prices are euros.Around the shipThere were two small pools with jacuzzis and a larger pool with a water chute (couldn't find the fourth advertised pool). There was also a wellness centre (charge) and a modern fitness centre. There was a disco, a library, a few shops, a theatre and a casino. The casino was a smoking area, as was the adjoining room (doors permanently open), therefore ventilation was poor. Next to the smoking room was the piano bar, also with open doors. Entertainment/shows took place in two showrooms, and the Rex Theatre which covered three decks. Overall we found all of the shows to be quite ordinary. Bingo sessions were held occasionally.ExcursionsTwenty six of the thirty seven excursions for English-speaking passengers were cancelled. The Tour Office said this was due to a lack of numbers, and unfortunately for safety reasons we were not allowed to go on any of the other language speaking coaches. The Tour Office also had no information about the ports we were visiting, and when we complained we were told "Its a nice day for a walk". *A little research into ports of call before you sail may therefore be of help.Disembarkation ran smoothly.SummaryApart from the excursion problems, the overall cruise cost was just about right. Read Less
Sail Date: April 2012
1.I realize that these large ships have a difficult time logistically in loading all the passengers, however it took a very long time and this was probably exacerbated by the fact they arrived at the terminal about two hours late. 2. Our ... Read More
1.I realize that these large ships have a difficult time logistically in loading all the passengers, however it took a very long time and this was probably exacerbated by the fact they arrived at the terminal about two hours late. 2. Our cabin was not very clean, in fact my wife had to clean up the bathroom before we wanted to use it. Also there was a large black, greasy stain in the middle of the floor and no apparent attempt had been made to remove it. 3. The balcony area was very dirty and obviously had not been cleaned for some time - they swabbed it down on Sunday, the day before we disembarked. The coffee table on the balcony was scratched, dented, marred by cigarette burns and was something I wouldn't even consider having in my back yard. 4. Cleaning of the cabin during the week was cursory at best - we had spilled a few drops of wine on the coffee table in the cabin the first day and they were still there when we left a week later. 5. The ship was unkempt generally - it has a very garish decor however that doesn't mask the lack of maintenance that exists. 6. We were shocked at the demeanour of the crew - surly would be the best way to describe them. I guess we have been spoiled by the up-beat attitude displayed on the Princess and Holland America ships we have been on. This was definitely not a happy group!! 7. The food in the Buffet was sub-standard and service non-existent. If you wanted a knife and fork you had to go look for them - if you asked an employee for something they either ignored you or just waved a hand in the general direction where you should go to find what you wanted. 8. The restaurant dining was so-so and there is no option because there is no dinner buffet available on Costa ships as there is on Princess and Holland America ships. They had us scheduled for the late dinner sitting even though we had requested the early sitting. We did get it changed without too much difficulty. 9. When I checked my bill a couple days in, I was surprised to see a "Hotel Service Charge" for 21 euros. I went to the Service Counter and was informed that it was a standard charge by Costa for cleaning the room - refer to 2 & 4. Needless to say I was more than a little miffed and perhaps I missed that in the fine print. They may not comment on it to you as it is a pretty insignificant amount in the big picture and I am sure Costa counts on that! I think it is called "two-bitting" your customer - perhaps it has been introduced to help pay for their increased insurance premiums!! 10. Very little english is provided on loud speaker announcements, however I was constantly amazed at the command of several languages by a number of their people who were at the customer service counter and excursion desks. They should be commended for that as it is not easy to accommodate Italian, French, German & English along with an assortment of other languages. 11. If you didn't take an excursion then there was absolutely no information available as to other ways to see any particular port. I will give you one example: We didn't stop in Santorini due to weather issues and instead were diverted to Athens. As a result individuals like myself who do a fair bit of pre-cruise research had absolutely no info on transportation availability at the port. The ship hobbled together a couple expensive excursions at the last minute with nominal information. When I asked at the excursion desk what was available at the port, i.e. taxis, buses, etc. I was told that I would have to just get off the ship and see for myself. As it was, we did get off the ship with hundreds of others and found our way to a "Tour Bus" station about a mile from the ship - what a great service - $22. each for a tour of the Acropolis area and downtown Athens, plus $12. each if you wanted to tour the Acropolis. I know that cruise ships want to peddle their excursions, however in this case it would certainly have been a good marketing ploy by Costa to help people see something that was not on the itinerary. 12. I wish to provide a positive! We really enjoyed the evening shows - they were professionally done and the presenters were highly skilled. One other thing that was both amusing and yet disturbing. One day at lunch in the dining room we were seated with a couple from Germany and a couple from South Africa. The German couple ordered wine, she - red, he - white. When the wine came the German gentlemen tasted his wine and grimaced a bit - he then tasted it again and announced in german that it was definitely not the wine he had ordered. After some time and a couple more sips the waiter appeared at the table obviously realizing he had made a mistake, whereupon he picked up a glass of white wine from in front of a chinese gentleman a couple tables over and proceeded to exchange the glasses. I thought the german gentleman was going to have an apoplectic fit!! The chinese gentleman just sat there staring at the glass, perhaps thinking this was an European custom! After a certain amount of arm waving, etc. the waiter provided each person with a new glass of wine(we assume no one had previously drank out of those glasses) Needless to say, this was obviously not a highlight of our overall European trip and was very disappointing. We had planned it so that we would end up our trip on a luxurious cruise ship sailing the Greek Isles and not only did we miss the most important Island, Santorini, the experience did not meet the "luxurious" rating we had expected. Read Less
Sail Date: October 2010
I had high expectations with Costa cruise lines and was a little disappointed. Costa is a luxury cruise lines with the Europeans, not Americans. It doesn't compare to Celebrity or Royal Caribbean. The ship was VERY warm...all ... Read More
I had high expectations with Costa cruise lines and was a little disappointed. Costa is a luxury cruise lines with the Europeans, not Americans. It doesn't compare to Celebrity or Royal Caribbean. The ship was VERY warm...all temperatures are strictly controlled so it was a bit uncomfortable. Dining area, lounges, and casino were all warm and nothing could be done. Smokey in most public areas. Cruise line doesn't control children in the adult pool area as there were many children in the pool. It was not very relaxing as everything was rushed and it was like herding cattle everywhere. Long wait in the disembarkation area with no where to sit. One day at sea was chaotic in food areas: long lines, no where to sit and eat and lido deck outside was very congested. Length of stay in ports of call were very limited. Time on the beautiful islands of Santorini and Mykonos were limited also. Mykonos was in the evening so you couldn't even take in the beauty of the island. Staff was just OK; not real attentive. We had to remind and ask our cabin steward for several things plus we barely saw him. I didn't have these experiences on other cruise lines. Dining staff forgot things and I had to remind them every night to bring me my bottle of wine. The food was nothing impressive and I thought menu selections were limited. Cabin rooms were OK and fairly comfortable and quiet. Formal nights on ship weren't very formal so don't waste your money purchasing nice attire! Europeans were very casual for the two formal dinners. Plan to spend a lot of money too just for bottled water! For the money, I'll stick with Celebrity or Royal Caribbean next time! Read Less
Sail Date: October 2010
Just returned from Eastern Med Cruise from Venice. Two hours waiting in embarkation hall, then an unceremonious departure, despite leaving beautiful Venice. Our fellow passengers need a lesson in courtesy on board, i.e. allowing people ... Read More
Just returned from Eastern Med Cruise from Venice. Two hours waiting in embarkation hall, then an unceremonious departure, despite leaving beautiful Venice. Our fellow passengers need a lesson in courtesy on board, i.e. allowing people out of the lift instead of charging in, and waiting patiently in queues. Smoking in non-smoking areas really annoying - couldn't go in Casino. All areas except theatre and restaurants were very smoky during evenings. Why is it necessary to have plastic cups in buffet restaurant? - recommend taking your own mugs with you. All dining areas seemed overcrowded - waiters worked so hard to keep up with service demand. Only 5 hours stop at best ports, Dubvrovnic, Santorini, Mykonos (night time)therefore no time to see anything once you have queued up for a tender ship. There is a cable car in Dubrovnic which is 200 meters from old town gates - make sure you have credit card or local currency as they would not take Euros.We are told views from the top are wonderful! Good points, all staff very courteous, good standard of food and entertainment, especially Trio Los Paraguayos - great music! If you choose this cruise ship, make sure you take midships cabin, we had sleepless nights at the front of ship with severe vibration and wave noise when sea even slightly rough. Will stick to the British Cruise experience from now on. Read Less
Sail Date: September 2010
My partner & I did the Eastern Med on Costa Fortuna at the end of September. The boarding procedure was excellent and our luggage arrived at our cabin quickly. Initial impressions were very good, this ship is MASSIVE but it was ... Read More
My partner & I did the Eastern Med on Costa Fortuna at the end of September. The boarding procedure was excellent and our luggage arrived at our cabin quickly. Initial impressions were very good, this ship is MASSIVE but it was spotlessly clean and very well decorated. The Michelangelo Restaurant for our evening meals was great - good quality food and our waitress (Michelle) was excellent. All the staff on board were brilliant, very attentive and efficient and always pleasant to talk to. We had purchased the X1 drinks package beforehand and the white wine we had with our dinners was lovely until the last night when they had run out of it and gave us a really unpleasant replacement, but up to then it was great. We did a few excursions and they were all brilliantly organised and worth the expense. In Santorini it was a nightmare trying to get on the cable car to get back down to the port as there were 3 ships in the bay whose passengers were all trying to get down at the same time. We had to queue in blazing sun for over 45 minutes, so if you do go ashore or do the Oia excursion like we did, go straight to the cable car to avoid the queues . . . . . . At 4.30am on our first night we were woke up by the most horrendous noise under our cabin floor. It was extremely loud banging and creaking like heavy metal being heaved against the ceiling below us. As our floor was shaking with each bang this was really scary so we rang customer service who said they would send someone. About 20 minutes later a man arrived (and of course the noise had stopped by then) and said he would go below and see what it was. He did not come back. About 6.30am it started again, again we called Customer Service and they sent a man to listen but it took so long for him to arrive that he didn't hear it either. A few minutes later another man arrived and wandered off. He returned about an hour later and said he didn't know what it was and for us to call as soon as we heard it again as they would need to send someone a.s.a.p. to hear it so they could find out what it was. This noise disturbed us on and off throughout the week at all hours of the day and night, every time we called no one arrived for at least 20 minutes, if at all so nothing was done about it. At one time about 6 of our neighbours were all out in the corridor and we discovered everyone had been reporting it but no one had received an answer as to the cause of it. As we were approaching Venice on our last day it was really bad so I called again and a customer service lady told me that it was from outside the ship as we were approaching the port. This did not explain why our floor was shaking with each clanging bang from underneath. I have recorded the noise and will upload the sound to you tube along with this review. The other complaints I have about the Costa Fortuna are; 1) Smoking There was nowhere to go apart from the theatre shows, restaurant or buffet to get away from cigarette smoke. We went all the bars, but did not stay in any as the smoke was so awful. The casino was the worst place for this; we tried to get in there straight after our early sitting dinner, because as soon as the second sitting came out of the restaurants your eyes would literally water from the smoke, so we had to escape to our cabin. I was really surprised by this as the main hazard at sea is from fire - I thought they would have allocated smoking areas but each bar just had a few tables with a no smoking sign on and the Italians ignored them anyway. 2) TV The only English channel on the cabin TV was the BBC world news (not good for seven nights!) 3) Expensive Cash wise, it was a total rip-off - everything was vastly overpriced and poor value for money (a Bacardi & coke was 7.30€ +15% service charge so 8.10€ in total!) 4) Overcrowded If we had known just how many people (3,400) were on this cruise, we probably would not have booked it. When we were at sea the whole ship was heaving with people! We were jostled, elbowed, shoved and pushed along main corridors, especially in narrow walkways such as outside the shops. It was impossible to find a table for lunch in the buffet as it was completely full by about 12.30. We swapped to the restaurant for the last couple of days - the food was better and we got a seat! 5) Entertainment The daytime entertainment on deck was all in Italian. It was like a continental 1960's hi-di-hi holiday camp complete on one day with a 'Mr Sexy Legs' competition! Not what we had expected at all! We will not be cruising with Costa again. Read Less
Sail Date: June 2010
First time cruising with 2 teenagers 17 and 18. Staff were excellent and courteous at all times. We all enjoyed the food and the family were able to try various exotic dishes that I will possibly never cook! We didn't understand ... Read More
First time cruising with 2 teenagers 17 and 18. Staff were excellent and courteous at all times. We all enjoyed the food and the family were able to try various exotic dishes that I will possibly never cook! We didn't understand what was going on with all the selling of drinks packages when we first ventured out for some refreshments. We were bewildered at first because we understood it to be all inclusive. We ended up buying 3 packages because we thought no drinks of any kind were included and we knew we couldn't go all week without fizzy drinks for the family and coffee for me. Actually you could get basic drinks anytime you wanted but we didn't realise that when we were being pestered for the drinks packages. Also there are 2 packages for coffee so you can't just order whatever coffee you want unless it is in your package. We were mystified during the first day and it was very expensive and as others have said the price they quote is not what you pay because there is a hidden service charge as well as the daily added service charge which for 4 of us was shockingly expensive. My son left his quality shorts (£25.00) very loosely wrapped in a towel in the room after showering and they were removed by the maid and never seen again. We tried hard to get them back but no luck. I'm afraid the cruise was too Italian for me, I felt rather isolated. I like to have a bit of a chat with fellow guests but hardly found any English to speak to. I also didn't really like all the congratulating of the staff at the disembarkation meeting. Members of the staff were paraded on stage and they bowed and we clapped and they clapped and we were told how hard they worked etc. I don't really want to know the ins and outs of their work schedules -most of us work really hard and this was my holiday and somehow it seemed a bit Dysneyfied!! Read Less
Sail Date: March 2010
After planning a dream holiday for two people six months ahead of sailing date. My wife had kept up her job to pay for every detail in advance. It would be our 50th wedding anniversary and my birthday to boot. I only found out about the ... Read More
After planning a dream holiday for two people six months ahead of sailing date. My wife had kept up her job to pay for every detail in advance. It would be our 50th wedding anniversary and my birthday to boot. I only found out about the holiday a week before we flew to our connection for the cruise FT Lauderdale. We had asked the travel company: Reader offers Ltd, for good leg room seats on the air trip to Miami via Paris-this was not provided. Air France was the carrier from B-Ham to Miami.We had completed and were accepted for the American department of homeland security. ESTA visa waver program,with certificates issued to both of us. Our first shock and disappointment was the way in which we and at least 1300 other passengers were made to stand in a long zigzag line for over two hours in a very hot shed with our luggage. On reaching the US emigration desk we were not greeted but a harsh demand for "Papers" was made. The ESTA document was refused; we were ordered to the back of the queue to fill in emigration forms even though we were in transit from Miami to Ft Lauderdale. Exhausted and very thirsty we finally passed immigration two and a Half hours later.I should explain that I am 75 years old my wife is 72, I am a chronic diabetic requiring injections of insulin twice a day, my wife has to take heart tablets. After further immigration checks at Ft Lauderdale we were taken by bus to the ship Costa Fortuna Dock. We were not greeted onto the ship but friendly crew showed us the nearest lifts to use and the deck and cabin were found, on opening the door we saw our luggage had been put onto bed. After a shower and tidy up, a dosage of individual drugs taken. We went to the buffet area had a meal which was plentiful and well laid out. Seating was a problem as the table chosen was often taken when returning to it after leaving it to obtain other things. The trick being was for someone to stay on the table at all times. Every thing on board ship was Duty free, however every service or item purchased had a 15% service charge on it. There was no money on the ship a Costacard being issued against ones own credit card. on leaving ship the total cost + service charge was taken from the credit card. Trips ashore in and on various islands had to be booked and pre-paid using your Costa- card which was also your cabin key and pass to get on and off ship. On one trip ashore in Nassau. Bahamas we missed ship by accident due to the unclear method of time allowed on shore and last time to get ship. We were left in Nassau, even though we were at ship-side in port. doors had been closed and we could not attract attention of crew. The ship sailed away we were left without medication and what clothes we stood up in. Luckily we had our passports and credit-cards. We contacted the ships agents and evoked the repatriation procedures. we were found a cheap hotel for night, medication had to be found no pharmacy would supply, unless we had a prescription, no prescription unless we had a doctor.The doctor would only take us on his list for $550. After another flea pit hotel, in Ocho Rios an air flight to Miami and back to Jamaica we rejoined our cruise ship the Costa Fortuna. There was no one to welcome us aboard or to examine us medically. We had veiled threats not to cause trouble or complain while on board. No help or apologies were given to us. A very bad experience in all. costing 3 times the price of 1st class hotel Due to lack of space full report cannot be made Read Less
Sail Date: January 2010
I have many friends and family that have cruised a number of times. None had ever used Costa. I have definitely been disappointed on my first cruise. The food was mediocre, the entertainment ok, the cruise staff for the most part, not very ... Read More
I have many friends and family that have cruised a number of times. None had ever used Costa. I have definitely been disappointed on my first cruise. The food was mediocre, the entertainment ok, the cruise staff for the most part, not very friendly. Costa is definitely the cruiseline if you are European, but if you are English speaking, don't bother. They pay very little attention to the ENglish speaking guests. There were quite a few crew members that were down right rude. I will however, compliment our Cabin Steward--he was fabulous!!!!!! Always had a smile, a kind word to say and kept our room immaculate. If we just went into the cabin to pick something up, we would make sure that anything we had disturbed was put back together. Very great service!! I unfortunately got seasick. When we went down to the pharmacy to get motion sickness patches, the staff couldn't speak English very well and I had a hard time understanding how to use the patch. Very disappointed, but I will cruise again--just never with Costa!!!!!!! Read Less
Sail Date: January 2010
I had four cabins booked on this Western Caribbean cruise, including our own stateroom. My sister shared the balcony cabin with my husband & myself. We checked in shortly after 1 pm. Embarkation was extremely smooth, probably the ... Read More
I had four cabins booked on this Western Caribbean cruise, including our own stateroom. My sister shared the balcony cabin with my husband & myself. We checked in shortly after 1 pm. Embarkation was extremely smooth, probably the most efficient that we have ever experienced. We went directly to our cabin which was far forward on the starboard side. The stateroom was very comfortable and the bathroom quite adequate and well laid out. My sister had a comfortable lower berth which was a very nice touch. We especially liked the light, warm wood in the decor which made the room feel brighter and more spacious than the darker woods we frequently encounter. The storage space alotted was more than adequate for the three of us, even though some of us always seriously over-pack. The ship is beautiful, spotless and immaculately maintained. Our waiter, Alan, did a fine job, as did our room steward, Olga. Breakfast & lunch were open seating and the wait staff did an exemplary job with both. The entertainment venues that we attended were exceptionally good, though we were not great fans of the female vocalist on the first evening. We especially enjoyed the Italian tenor, Antonio, the acrabats, and the dancers. The Elton John tribute was also very good. The itinerary and ports were excellent. Now for the bad news: the food. It ranged from outright bad to just mediocre. The lido buffet was consistently terrible, except for the pizza and the soft-serve ice cream. The Michelangelo dining room didn't fare much better. The prime rib and steak offerings were obviously inferior cuts of meat and were consistently served medium-well rather than medium-rare as requested. Shellfish was also consistently overcooked, tough and rubbery. The only dish I had all week that I would say rose to a level of more than just "okay" was the moussaka offered at Saturday's lunch. If Costa is serious about competing toe-to-toe with the other cruise lines in the Caribbean venue, it needs to take drastic and immediate measures to improve the quality of its food. It is a shame that with so much going for it, the Fortuna fell so short with its dining venues. Read Less
Sail Date: November 2009
Please note that this review is for a cruise in the Mediterranean as I believe the experience in the Caribbean is different (as on MSC). For us the cruising is mainly about the ports of call. From the ship we want good food available ... Read More
Please note that this review is for a cruise in the Mediterranean as I believe the experience in the Caribbean is different (as on MSC). For us the cruising is mainly about the ports of call. From the ship we want good food available at convenient times, a comfortable cabin, efficient organization and friendly staff. We do not use the gym, spa, pools or bars and the only on board entertainment we are interested in is the occasional show in the theatre. We find the Med too hot in the summer and just about right in November (about 18C) which is fortunate as this is when the best prices are to be found. Most lines find it hard to fill their ships at this time of year. We sailed with Costa in 2001 & 2002 and have since sailed with RCI (2005 & 2007), MSC (2007), Celebrity (X) (2007, 2008 & 2009), NCL (2008) and Azamara (2009). Celebrity/Azamara has replaced RCI as our favourite mainly due to the excellent quality of food and the attention to detail. The cruise was booked 3 weeks before departure. The reason for our choice was that the sailing was from Venice, my wife's favourite place, and the price was right. I booked a B3 balcony cabin on deck 8 near the rear lifts which I find a convenient position. In retrospect this was not a good decision and I should have chosen the deck below. The cabin was immediately below the lido which has metal chairs. They made a horrendous screeching noise when dragged across the floor which was VERY audible in our cabin. Apparently many people have yet to learn that it is possible to lift the chairs quietly into position... the hurried staff were the worst culprits. The biggest problem pre-cruise was getting information e.g. we had selected second sitting for dinner but did not know the dining time and were getting concerned it would be too late with no where open to snack earlier in the evening. The Costa web site was of little use and I relied on Cruise Critic for much information. This was a bit hit and miss as many posts referred to Caribbean sailings. We stayed at the Best Western Hotel Olimpia the night before the cruise which was located immediately next to Piazzale Roma and can be recommended. We went shopping and it was a comfortable 15C outside so I was walking around in a polo shirt whilst the locals were in thick coats. EMBARKATION The cruise ticket was only sent by email to us a few of days before the cruise after we chased our TA. Embarkation was quoted as 1.30pm but following info from posts on CC we took the courtesy bus to arrive at midday. We were given ticket no. 4 and 1-3 were already boarding. I could not see any complimentary beverages but before looking any more our number was called. There were only 4 girls on the check in desks but this is not as bad as it sounds as they were only checking the forms. The actual handing in of forms, photographs for ID, issue of stateroom cards and credit card registration were handled on the ship. It took about 20 minutes to get on board. On boarding we were greeted by the English speaking host Andreas. He did not know the dinner times but told us where and when to see the Maitre'D for table changes. He said that there were about 2200 passengers on this sailing (fully loaded is about 1000 more) with 1000 crew. From the internet I already knew there very many unsold cabins. At least this brought the passenger/crew ratio down to that similar to X/RCI so I hoped we would not share any of the bad experiences posted on CC by people cruising on busier sailings. CABIN After lunch in the buffet (more of that later) we went to the cabin. The cabin was slightly larger than others we have had. This was put to good use in the bathroom which was the best laid out we have seen. The shower had a curtain but the cubicle was large enough so that this was not a problem. The air con was already set to minimum temperature and it proved to be more effective than on our other recent cruises. We take an electric fan to assist air circulation and usually sleep with the balcony door open. Fortunately for my wife the hairdryer was in a drawer rather than in the bathroom. As Coral Costa club members we got a bottle of Spumante (which we took to dinner on the 3rd night) and a fruit basket. I was looking forward to the fruit basket as on the Costa website it is described as having: 1 pear, 1 apple, 1 mango, 1 papaya, 1 banana, 2 kiwi, 6 strawberries, and assorted berries. I was a bit disappointed as what we actually got was 2 apples, 1 orange, 2 kiwi and some grapes. We found the beds to be much the same as on other lines (RCI, X, Azamara, NCL) in that they are far too hard for us. The stateroom attendant did not know of any foam toppers like we have had on other lines, but used the method we have experienced before of putting the spare duvet on top of the mattress below the sheet. Our experience with the attendant was similar to that of other staff we encountered in that they were polite but not as overtly friendly and talkative as on X/RCI. This could also be said of most of the European passengers who are more reserved than those we enjoy meeting on the US style cruises. The Costa Today programme gave us much needed information on dining times: The grill was only open till 4.30pm. Afternoon tea (sandwiches and cookies) was normally from 4pm to 5pm. Dinner first sitting at 6.15pm Dinner second sitting at 8.30pm (8.45pm on formal nights) NO EVENING BUFFET Pizza by the slice was available until 9.30pm then the area opened as a Pizzeria (choice of 4 daily offerings) from 10pm till 1am. The second sitting meal times were different to those on Costa's web site (9pm) and posted on CC (9.15pm). Apparently it depends on the season and is later in the summer. The sheet also gave details of the revised itinerary. Several ports had their stops brought forward by 30 minutes or 1 hour. This made sense due to the dark evenings at this time of year but I cannot see why this information could not have been emailed to us before the cruise as this would affect people who had organized independent excursions. Also on the sheet was stated the alcohol policy. This again is not clear from the website but you can find it by searching the FAQs for "alcohol". This reads: "No food or drink purchased on land may be brought aboard when boarding the ship. Any local products purchased during excursions may be handed to Costa staff for safekeeping and collected before disembarking at the end of the cruise". HOWEVER, at the end of the cruise the daily info sheet stated that CONFISCATED items would be returned the last evening. The minibar prices were a joke. 5.50 Euro for spirits, 4.50 Euro for a beer and 2.60 Euro for a soft drink. Now that most lines have stopped you bringing your own alcohol or buying it in the duty free for use in your cabin we have adopted a simple policy. Other than any freebies we do not drink alcohol whilst on board. On later days we found that reasonable maps were provided for the ports of call (like X/RCI but unlike MSC). We saw the Maitre'D at 2.30pm and asked for a table for 2 in a cool part of the restaurant preferably with some air movement. FOOD And so to the food... This is very subjective so I'll explain where I'm coming from. I'm a meat and 2 veg guy and will always go for the beef if available. I like gravy but not many other sauces (no tomato sauce on burgers, no dressing on salads, etc). I also like fresh fruit and ice cream. I am not keen on seafood. We find the MDR food on RCI and NCL to be too fancy with steak only appearing on the daily menu about twice a week consequently we choose the buffet in the evening on these lines. I find the MDR beef entrees on X to be fantastic, better than in the specialty restaurant on NCL. The lunch buffet was arranged canteen style with 4 lines. Each line had bread, pizza, salad, carvery, fresh pasta, hot food and deserts. They had proper electric Pizza ovens and the Pizza was good (not as good as in Italy but better than those on RCI or X and the inedible ones on NCL). The carvery never had beef but rather veal and sometimes lamb. There was no cook to order pasta like my wife loves on X. She did not have the fresh pasta offered as it was cream based rather than tomato based. The hot food had a reasonable selection of meats and fish. There was always one potato dish and one other vegetable dish... these were plainly cooked without sauces which suited me fine but I would have liked gravy which was only available some days at the carvery area. The selection of cake was very limited. There was usually fruit cocktail (unripe melon and pineapple) and occasionally some fresh whole fruit. I was surprised by the lack of fresh fruit... there were usually apples but little else, once bananas, once grapes, once pears and once oranges but that was it (this included breakfast). Unfortunately all 4 lines had identical fare and overall there was far less choice than on X/RCI/NCL. We never encountered any difficulties finding a free table at the buffet at lunchtime. There was sometimes a delay in the empty tables being cleared and cleaned. On average we had to reject the advances of three bar staff that were not at all busy. Every day in the buffet flies would settle on the table whilst you were eating. On one day they had a big pile of parmesan-reggiano cheese chunks. Having enjoyed some of this I later saw 2 flies crawling all over the pile! This seemed of no concern to the crew. This cruise was in November so I don't like to think what it would have been like in the heat of summer. We have never experienced this problem before on any other line. The grill in the Lido had burgers, hot dogs and fries. Like the buffet this was self service. At least the food was hot. The fries suffered from not being fresh but were better than the cardboard offerings on MSC. The burgers were tastier than those on X. The healthy eating options consisted of an often empty small chilled cabinet at the far end of the Lido next to the ice cream machine which I seem to remember sometimes contained some plates of cake. Even here there was no fresh whole fruit (unlike the excellent Aqua Spa cafe on X). They had one ice cream machine open in the buffet (chocolate & vanilla) and one in the Lido (strawberry & vanilla). This is like RCI & NCL whereas X has a wonderful (free) ice cream station in the buffet area. On MSC there is no free ice cream in the buffet. The machines closed for the day when lunch finished. There was also gelato for sale at the pool bar. Coffee and ice water were freely available whilst food was served so I believe this would have been till at least 1am. None of the MSC problems then! The coffee was better than on X. No iced tea and lemonade like X/RCI/NCL or the lovely fruit juice of X though. Afternoon sandwiches and cookies were served from 4pm-5pm. We only used the MDR for dinner. The menu had fewer options than that on Costa's Caribbean cruises: Appetizers - choice of 3. Not much in the way of seafood (OK by me). Shrimps cocktail only available on 1 night. No always available options. Soup - NO choice. No cold soups. Usually a creamed soup and very tasty. Pasta - choice of 2 + always available spaghetti. EntrEe - choice of 4 inc. 1 vegetarian + about 3 always available options. Steak appeared 3 times but was bland and not tender. On the first night the steak was the worst I have ever had... like rubber which I had difficulty even cutting through with the knife. Prime rib is normally one of my favorites but their aged prime rib was unrecognizable. The vegetables were cooked plainly. There was very little sauce. Salad - normally served alongside the entrEe - NO choice. Almost entirely iceberg lettuce. No Caesar salad or any other always available option. Cheese and crackers. Desserts - quite a nice selection. Coffee - freely available (unlike MSC) but not as good as in the buffet. Iced water was freely available. I did not have any problem with the MDR food other than the disappointing steaks. However, I would not describe the MDR dining experience as a highlight of the cruise. It was similar in quality to RCI and NCL (well below X) but without as much choice. We would have dined in the buffet if one were available in the evening. It was always hot in the MDR and I was glad that dressing up was optional on formal nights as I would not like to have had to put on a jacket or tie. I would agree with a posting on CC that on formal night the attire for men was about this: Tux 5%, Dark Suit 50%, Sport coat or dress shirt with tie 20%, Casual 25% Our table for 2 was at the far end of the room furthest from entrance and the kitchens. On the first night our waiter and assistant had only our table of 2 to serve and the whole meal took 1 hour. Subsequently they were serving 24 passengers at our sitting (2x tables of 2 and 2x tables of 10). They struggled big time and were very apologetic. I believe this is their full workload which I think is about double that on X. On most tables passengers seemed to be on drinks packages and it was the waiters' jobs to bring the bottled water and opened bottles of wine to the tables for the passengers to serve themselves from. I did not see any sommeliers or bar staff in the MDR and no one asked us if we wanted to buy wine or have anything from the bar. Our jug of iced tap water was usually waiting on the table for us to serve ourselves. We always arrived promptly and our waiter took our order first but the orders (inc. those for deserts) were taken from all his tables before anyone went to the kitchens so it was always 30+ minutes before the appetizers arrived. Our meals took 1 3/4 - 2 hours and we were often the last ones out of the restaurant. Soup usually was served with the contents splashed on the outside of the bowls. My salad often arrived after I had finished the entree. I was amazed to see the waiter cutting up blocks of cheese and preparing the cheese plates himself at his station during his "spare" time! On the last night they ran out of crackers so the waiter had opened his remaining packs and rationed us to one cracker per plate. I noticed that at the neighbouring stations behind me one waiter had only one table of 8 to serve for the whole cruise and another only one table of 6... the passengers on these tables would no doubt say the service was excellent in the MDR. One would have thought our assistant Maitre'D would have resolved the problem but he was not really interested in talking to us as he was too busy fawning over the large tables of Italians. The music was not too loud but apart from 1 night they played the same 30 minute CD over and over... we got Englebert Humperdinck's "the last waltz" etc. 4 times per night! Forget room service. It is chargeable and they only had snacks not meals... not even a burger!!! No chance of dining in your room from the whole MDR menu like on X. EXCURSIONS On Bari we took a ship's tour which started at midday and they conveniently opened lunch an hour early. We did the Sassi of Matera which was enjoyable and reasonable value. There were not enough English speaking people for the trip so they combined the German speaking one with ours. We had two tour guides on our coach and they took it in turns to speak. When we got back after 5pm the only choice was Pizza to last until dinner whereas we would normally hit the grill at this point. TENDERING With way less than a full ship and being the only cruise ship in port on all our ports of call I was not anticipating too many problems. It should not surprise anyone that the ship's excursions get priority tendering. I was pleased to read from another review that there were no priority passes for any cabin grades as I find this a form of queue jumping in front of what would become second class passengers. (We did not use the priority passes we got from X earlier this year on that sailing). We docked in Katakolon so no problem there. For Santorini I would criticize Costa in that I do not think they should advertise the hours in port as 7am-1pm when this only applies if you are on a ship's excursion. I believe it should be listed as a technical stop at 7am for those on ship's excursions and the timings for when positioned off Fira shown in the itinerary. After dropping off those on the ship's excursions, the ship was due to be repositioned and tendering due to start for the other passengers at 8.45. They were ahead of this schedule and when we went down to the theatre at 9.15 they were just about to go free tendering (without ticket). We went straight through to the tenders, then on the cable car (with no queuing) and were in Fira by 9.30. Since most ships' excursions leave you in Fira with a cable car ticket our idea was to go back down before the rush. We caught the cable car down at about 11.00 and once again there was no queue for the cable car or the tender. Despite the published schedule, the cable cars run continuously when cruise ships are in port even in November. In Mykonos our revised schedule was to be in port from 5pm-10pm. We arrived early and as many people were still at afternoon tea we decided not to wait until free tendering. When we got to the theatre the tender ticket was for the next number to be called so again it was almost straight onto the tender. After an hour we came back and again there were no queues for the tender. There was an evening buffet on the evening we were docked in Mykonos which seemed pointless to me as the opening time was only from 7pm-8.30pm. The seas were supposed to be rougher (I didn't feel it) for Dubrovnik so we docked instead of tendering. Shuttle buses were available for 6 Euros return. SHOWS The fantasy show on the first night was good (hand shadows) as were the acrobats on the second night. Soloist singers and pianists do not interest us so the only other two shows we went to were those featuring the ship's singers and dancers. The first of these was pretty dire and we did not last too long before leaving. The second was slightly better and we managed to stick it out to the end. These production shows were not as good as the ones on X/RCI. DISEMBAKATION We had already received our luggage tags but the time of leaving the ship was only announced in the Today sheet delivered whilst we were at our last dinner. That was OK for us but was leaving it a bit late for anyone who needed their tags changed to a different colour. There was no option offered allowing you to take your own suitcases off the ship. Guests were requested to leave their cabins by 8am and we were near the last of those leaving ship at 10.15. We were not given any option of staying on board for lunch as had been posted by some on CC. We then had our biggest delay as Costa had not paid for enough shuttle buses to Piazzale Roma and we had to stand in line for over 1 hour. We then checked into the Hotel Arlecchino (same management as the Olimpia) next to Piazzale Roma for 2 nights. This hotel can also be recommended. Just prior to our arrival in Venice it had just suffered the Acqua Alta. From our balcony we could see people wading through the flooded pavements outside St Marks square. By midday this had cleared and it was possible to walk the streets without wellies. SUMMARY We paid £349 ($570) inc. taxes per person for this 7 day cruise only in a balcony cabin. This was about half the price advertised by any other UK, US or German travel agents. We always book in the last 2 months before departure (after the "final payment" date) to get the best discounts and this price met my target of £50 per night for a balcony cabin although this is getting harder to do with the current value of the £. Daily gratuities of 6.50 Euro per person are automatically added to your on board account. I consider the cruise value for money for what we paid. After the cruise my wife was surprised at what the brochure price was as she thought the experience one of a budget cruise line. It is unlikely that we will sail Costa again. Costa is owned by Carnival and is not as penny pinching as MSC (Moneygrabbing Shipping Company?) but we just prefer the US style cruising of X/RCI to that offered by Costa and MSC in the Mediterranean. Read Less
Sail Date: October 2009
My wife and just returned from a cruise on the Costa Fortuna to the Greek Islands. Overall it was an enjoyable cruise. The ship is clean and our cabin was very nice. The stewards were excellent and pleasant. It was definitely worth the ... Read More
My wife and just returned from a cruise on the Costa Fortuna to the Greek Islands. Overall it was an enjoyable cruise. The ship is clean and our cabin was very nice. The stewards were excellent and pleasant. It was definitely worth the price. However ... Costa Fortuna could cost a fortuna. The excursions were so ridiculously overpriced that we skipped all of them on principle. We learned on the excursion to Bari, which is marginally worth seeing, that the ship was pushing organized excursions as a major cost center. Paying essentially $100 per person for a bus ride was, well, let's say, overpriced. Walking around the old city for free cost nothing. Olympia really proved the point. The ship was docked for about 6 hours to allow passengers to get from the port to Olympia, about 30 km away. Those who took the ship-arranged buses, paid around $120 per person. My wife and I paid, round trip on the very convenient train, $4 per person. Some markup. This occurred over and again. The staff pushed all sorts of exaggerated mark-ups, like wine, drinks, massages, etc. While many of these are justified and deserve a premium, the basic message came across: if you want to do anything, drink wine (which was confiscated if you brought it from the towns we visited), buy anything, expect to pay a high price. This alone irritated me to the point of not considering Costa again. The shows were mediocre compared to other lines. The acrobats and dancers were excellent, but the crew put on a talen show and it was somewhat like watching a local high school talent show. The food was pretty good, although I didn't really try to stuff myself like so many seemed to want to do. The gym was good and the saunas were convenient. The layout of the ship was odd, however, and getting to restaurants wasn't very easy. Having taken a Celebrity cruise to Alaska on the Summit, I would have to say that the Summit was far better in nearly all respects. However, the Costa cruise to Greece was fun and we really enjoy Italy and Italians. Read Less
Sail Date: October 2009
We went on this Grecian Splendour Cruise (Venice, Bari, Katakolon, Santorini. Mykonos, Rhodes and Dubrovnik & Venice) at the end of October & were very, very lucky with the glorious weather & sea state. The embarkation hall ... Read More
We went on this Grecian Splendour Cruise (Venice, Bari, Katakolon, Santorini. Mykonos, Rhodes and Dubrovnik & Venice) at the end of October & were very, very lucky with the glorious weather & sea state. The embarkation hall at Venice was rather spartan, and embarkation slow, but reasonably efficient considering the number of passengers being processed. The ship was spotless throughout and the cabins always clean & well tended by our cheerful and helpful cabin steward. The quest for extra income was ceaseless. Our bags were scanned or searched every time we embarked, so we could not even bring a bottle of water aboard. Drinks at the bar were expensive and the added service charge made them excessively so. Over €7 for a double whisky is unreasonably excessive. The food, considering the kitchens are catering for over 3,000 passengers, was excellent, and the waiting staff were smart, cheerful, hard working and efficient. The best cabaret of the cruise was undertaken by them, in between courses and to the surprise and delight of all diners. You would have to be there to understand! The evening shows in the superb Rex Theatre were a huge disappointment. I have seen far superior and longer shows in a ship half the size of Fortuna. An evening show should be longer than 50 minutes. The staff talent show is an insult to the paying guest, who expects professional entertainers, although this comment is not aimed at the crew themselves. The Entertainment Director should consider resigning. The mandatory service charge of €6.50 per person per day, added to our onboard account, and which we had to accept as part of the booking conditions, was regrettable. We would have preferred to tip those staff who gave us excellent service. The staff appraisal on the penultimate day left us in a quandary - we were advised that if we did not tick "Excellent", the staff would not get the tips, and the money would go to another well-known Italian organisation! Despite the previous comments, we had a wonderful, enjoyable cruise. Each and every member of the crew was efficient, polite and cheerful, and contributed greatly to the enjoyment of the cruise. Read Less
Sail Date: February 2009
We've cruised several times in the past. Costa Fortuna is the most unorganized cruised we've ever experience. We completed all the required on their website (when the site is not crashing) and when we checked in, the ... Read More
We've cruised several times in the past. Costa Fortuna is the most unorganized cruised we've ever experience. We completed all the required on their website (when the site is not crashing) and when we checked in, the information is not there. My husband also registered as a Costa Club member and this was not reflected either. Dinner seating - we requested first seating at the Michelangelo restaurant. We received confirmation that we did get this request. When we got to our cabin, we were booked for the second seating at the Rafaello restaurant. Tipping - we've asked to not automatically include the tip on our bill. We've always done this since we want to give the tip directly to the people serving us. This will ensure that the person will actually get the money. Customer service confirmed that they did this. At the end of the cruise, the charge was there. We had to line up at the day of disembarkation to get our bill corrected! Credit on our accounts - my husband and I both have a credit of $63.00 (fuel charge) each when we arrived. Because we only used my husband's Costa card during our stay, they don't want to apply my credit to the final bill. Result, my husband got the extra charges and Costa is suppose to send me a cheque for my $63.00 - how illogical is this? By the way, I still don't have the cheque. Tour Office - couldn't not even give us tips on which beach is the best in the port of calls. They are useless unless you book a trip with them. With other cruise ships, the tour office gives you tip or what to do, where to go if you are going on your own and what to avoid. For our Nassau stop, we booked a trip with them and 10 minutes later wanted to cancel it. Nope - they don't take cancellations! Shopping Tips - they recommend stores in each of the ports. The stores that they recommend are not necessarily the best price stores - but the stores who are willing to pay them fees for sending passengers over. Customer service staff - do not know the first thing about customer service. I'm not sure if it is a culture difference or what, but we found them very rude. When they make a mistake, they are so fast in pointing a finger to the person on staff who made a mistake instead of acting as one company and working on resolving the mistake for the passenger. Cruise Director - he needs new jokes. He was the cruise director when we sailed with Costa Atlantica 3 years ago and he is still using the same jokes! I will never recommend Costa Fortuna to anyone. Read Less
Sail Date: November 2008
The cruise was selected due to our busy schedules and the itinerary contained destinations we have never seen. The price of the cruise was very reasonable. Embarkation was unique. No long lines to wait for paperwork and boarding ... Read More
The cruise was selected due to our busy schedules and the itinerary contained destinations we have never seen. The price of the cruise was very reasonable. Embarkation was unique. No long lines to wait for paperwork and boarding card. This was a definite plus. Ship is beautiful. Lots to admire and easy to get around. Deck 5 gives you access across the entire length of the ship. Smoking conditions were well managed. Food was mixed. If you often eat at the buffet as I do, expect warm not hot, possible leftovers, a plethora of pasta and pizza a plenty. Water and coffee were the only free drinks. Iced tea costs the same as soda. Desserts were few in number and were not tasty at all. Food service folks were mixed from friendly to "Why are you bothering me today?" On the other hand, I need to recognize Abraham and Frolien from the Bar Service and Darwin from Food Service as being exceptional and setting a benchmark which other Fortuna employees should try to meet. Cabin was a bit tight but adequate. No towel animals which is a definite minus for a cruise ship. Steward was attentive and precise in following requests. Laundry service was on time and the work was good. Not overpriced as other lines. Entertainment was mediocre with lots of room for improvement. Opening night with Victoria Horne was a bust. The Fortuna Dancers were great but only performed twice. Their stage was on the small side and they had their limitations. The mime Lemoine was superb as was Duo Alton, the girl acrobat and the man stunt bicycle rider. Other than the dancers, each performer was on stage only once. I think they lost the opportunity to have combined performances and follow up performances in other venues. Each show ended with the obligatory pep talk from the Cruise Director Max was interesting. His language skills were beyond belief. Great stage presence but his messages lacked content. This was the only time/place he was seen on the ship. I wonder if he knew something that the rest of us didn't. The dining and show schedules were timed such that you would not miss your dining opportunity. It was easy to see and do all of the daily activities as they were few in number. However in one of the lounges, there was a passenger talent night. This included a number of the staff members. One skit by the staff included a man and girl imitating a one man band without instruments. He had her on his knee and was strumming her body like a guitar. Other instruments were played in the same manner and all performed with children in the audience. Shopping Guide and information. Other than an occasional ad in the Today nightly newsletter, we were on our own. No port information, just information about excursions, which were few in number but not very highly priced. Cultural presentations did not exist. There was much about the Italian, Greek and Croatian cultures which could have been expressed in presentations but was. The line lost another great opportunity here. The Today nightly newsletter was inconsistent (times, locations) and reminded me of a preliminary outline. It showed times and locations for many activities, but there was no detail about what was meant by "Animation" or other such Costa terms of art. You really had to study the document well and sometimes call Customer Service for help in confirming details so you don't miss something. Customer Service Department provided a great service to me but answers from two different employees were inconsistent and unreliable. This is not unique to the CSD but applies to staff throughout the ship. Don't rely on information/detail provided by only one person. Confirm, confirm, confirm. The casino was lovely. Well appointed and equipped. It was enjoyed and appreciated by adults and minors, alike. Passenger mix. Clearly, if you are not Italian, you are in the minority. It's nice to be among and learn from diverse cultures. I learned that with few exceptions, they were loud, pushy and thought they owned the aisles and corridors of the ship. I waited in line by the pool to grab a burger and as soon as I got to the food, they entered the line in front of me as if I wasn't there. One afternoon, I was the last to enter an elevator when two Italian women inside uttered some rapid exploitive and physically pushed me out of the elevator! The children learn from their parents. None of the other nationalities on board could compare with the arrogance of these Italian speaking cruisers. The cruise line did not appear to have any significant outside commission interests. Their concessions were limited to advance purchase drink packages, drink of the day and an "a la carte" restaurant, however none of them were pushed on the passengers. Bingo was available as was a small but pleasant art auction showroom. However, neither the game nor the art work were "in your face" like on several other cruise lines. Nice touch, Costa. Excursions were few in number and none offered for Mykonos. The reason being that the ship was tendered of this Greek island entirely after dark. That's the risk of taking an itinerary with two stops in one day during the spring or autumn. The worst event was yesterday when the ship returned to Venice for disembarkation. We arrived in a dense fog, shutting down the port. The 9 AM arrival happened at just before 2 PM. Not at all the fault of the cruise line. These things happen. However the throngs of cruisers sitting in the Rex Showroom for hours upon hours with only a few messages from the crew was inexcusable. They finally directed the Bar Service in to sell drinks and ultimately, opened the restaurants to their weary travelers, many of whom were preparing to miss their ingoing travel arrangements. Another missed opportunity to build a return customer base. It was a very Costly day on Costa. Recommendations: - Arrive the day before the cruise and schedule a late flight on the last day. Even better, linger in port for a day or so. - Thicken your skins about being with pushy, loud folks. - If you have cruised before on Princess, Holland or Royal, lower your expectations. - Remember all prices on board (photo shop, gift shops, drinks) are in Euros. - If you fly to the port, either have Costa make your booking or use one of the larger airlines. We missed our flight and the airline did not have another trip for 2 days. We bought new tickets at last minute fares on a large carrier and the trip home cost more than the cost of our cabin for the week! In summary, it was a great learning experience and I am glad that I cruised on Costa and took this itinerary. I would try them again, but I am not in a hurry and certainly not in Europe. If I think of more as I view my photos and things sink in (bad choice of word) I will supplement this review. Read Less
1 Helpful Vote
Sail Date: March 2008
My husband and I cruised on the Fortuna 3/2/08 thru 3/9/08 along with 15 other people. We had no problem getting on the ship. Rooms weren't ready but that was not a problem. Went up and had lunch. By the time we were done, the room ... Read More
My husband and I cruised on the Fortuna 3/2/08 thru 3/9/08 along with 15 other people. We had no problem getting on the ship. Rooms weren't ready but that was not a problem. Went up and had lunch. By the time we were done, the room was ready. Our cabin steward was great. Made sure we were okay the entire week. Our waiter was very unfriendly and the service was very slow just like the other reviews said. When we were in port, it seemed like they turned the air conditioning off. If you have sailed with other lines that give you FREE iced tea, punch and lemonade aid at the lido restaurants you will only find iced tea for fee. Very disappointing. Our biggest complaint is that the majority of the passengers were from Italy and they were very rude. They cut in front of you, didn't say excuse me and when you were sitting in a chair would ask you if you were done using it. Americans were definitely out numbered on this ship. We also talked to other Americans and Canadians who said the same thing. If you like getting pictures taken, don't waste your time. All of the pictures are in bins and you have to look at every single one until you find yours. Photo people were not friendly nor helpful. The alcoholic drinks were expensive. By the time they added the gratuity on they were $8.00 a piece. I WOULD NOT RECOMMEND COSTA CRUISE LINE TO MY WORST ENEMY! Read Less
Sail Date: January 2008
I just returned from the Western Caribbean on the Costa Fortuna and was disappointed. I have taken cruises before on RC, and Costa does not measure up. Maybe I was naive thinking a European cruise line was the same, but the service was ... Read More
I just returned from the Western Caribbean on the Costa Fortuna and was disappointed. I have taken cruises before on RC, and Costa does not measure up. Maybe I was naive thinking a European cruise line was the same, but the service was poor in many areas. I will start with the room which was very clean and comfortable, although getting a wash cloth was almost impossible. We asked everyday and finally resorted to taking them off the cart ourselves. The ship needs some upgrading but everything was clean. The dining experience was terrible. Aside from the Italian dishes, most of the food was cold and unimaginative. The steak was always cooked the same - medium - no matter what you requested. Getting any condiments was impossible. One night we had baked potatoes and waited over 10 minutes for sour cream. I ordered a drink and waited 45 minutes, even after I asked twice where it was. The desserts were only so-so. The buffet was good and bad, depending on the time of day. Going to the dining room for breakfast was fast and tasty, by far the best meal of the day. The entertainment was very good, but you better enjoy Italian music. One of the most annoying parts was having the crew not speak English. One day I went to a "quiz" where the crew member could barely speak English, and she was harassing a group of elderly Americans who could not understand her speaking. This happened more than once where the crew was rude to Americans. The islands were great - Grand Turk being my favorite. We only did a couple of shore excursions and they were fun. Overall I had a good time, but would not sail Costa again. Read Less
Sail Date: January 2008
Hi. First, Let me say that my partner and I took a Med cruise on the Fortuna in 2006. It was excellent. We looked forward to a second cruise on her as we expected the same experience. It wasn't as good the second time, largely due to ... Read More
Hi. First, Let me say that my partner and I took a Med cruise on the Fortuna in 2006. It was excellent. We looked forward to a second cruise on her as we expected the same experience. It wasn't as good the second time, largely due to the food being of less quality/taste/variety, especially at the buffet. However, the breakfasts were always very good. Booked the cruise through Costa- Booked a guaranteed room. The ship was not fully booked and we were never offered a better room. Bummer. Pre-cruise hotel in Fort Lauderdale- I booked it through Travel Advisor.com. It came highly rated. It is the Premiere Hotel on Belmar Avenue, a half block from the ocean. Small. Inexpensive and in need of repairs, I will not be staying there again. The bed was very uncomfortable, the key needed to be jiggled prior to opening the lock, there was no coffee pot, I had to climb two flights of stairs as there is no elevator and the phone didn't work. Yet, I want to say something nice about this hotel. It is family owned and Frank is always on duty and very and helpful. It is close to the beach and there is free parking! Back to the Fortuna.... Embarkation- Quick and easy. Maybe took five minutes. Room- We had room 2250 and our room steward, Ernesto was amazing. Really amazing. Examples: Very professional and present. I took a shower the first night and the shower was slow to drain, which meant I spent some time sopping up water with a towel. I called maintenance and asked that it be repaired in the morning. Ernesto promptly met me at my room, asked if it would be ok for maintenance to come while I was at breakfast. When we returned from breakfast, not only was the shower fixed, the temperature setting was improved and our beds were moved together... just like we asked. No waiting. Nice man. The room is very nicely furnished. Twins or a queen size bed. Two coffee tables, sofa, sofa table, refrigerator-mini bar, phone, hair dryer. No clock anywhere in the room. I hate that, had to keep asking for the time as I left my watch home. The bathroom. Its good, nice shower (always hot water with massage setting, plenty of space to place your personal items. The closets are appropriate. There is no iron in the room and you can't bring one due to fire safety regs. There is a laundry service for washing/drying, ironing and dry cleaning. A bit expensive until two days before the cruise ends. Then they have a laundry special of $29.00 as much laundry as you have. My sister, Patti and her partner, had a balcony room. 6211. I could tell after a day that their steward, was a lazy bum. The entire section of the hallway looked untidy and neglected. It even smelled and they complained that they didn't get much info (daily news sheet) in a timely manner. Dining- We had the late dining option. 8:45 p.m. There were a lot of young children dining at this time. Strange. We were at table 110 in the Michelangelo, which is in the middle of the room. It was lovely to people watch, but hard to hear our own table conversation. I should have asked for a table in a corner or on the side. It helps to eliminate background noise. We had wonderful servers, Carla and Louis. Very professional. Each evening I would ask Carla for recommendations. I ate very well. One night we went to the Tuscan Steak restaurant. 4 out of 5 steaks were terrible. They were prepared well, hot and seasoned, but the cut was terrible. The two steaks that were perfectly cut and prepared were tender and juicy. My partner had the chicken and very much enjoyed it. The gym- Good equipment, nice staff, and yes, I went a few times. Yay me! Bingo- The four of us decided to play and share any winnings. Won $375! Casino- We played a few machines, lost $20 and then left. Met a couple that won $2800 at the poker table. Pools- Went to the adult pool on deck 9, very aft. There were a few people in it. It was cool and refreshing. After the dip in the pool, I met my sister at the hot tub. Very nice. Rex Theater- Very pretty. Large and comfortable. Activities staff- Outstanding. Every one of them speaks 4-6 languages and is professional and pleasant. The shows? Good. Excursions- In Cozumel we all went to Playa Mia Beach Park. We purchased the park ticket only and took a cab to the park. It saved the 6 of us a total of $40.00. It is a 8-10 minute ride. Very nice accommodation and there was a lot to do. We swam, kayaked, sunned, drank (domestic drinks included in the price), ate (additional fee- food not too good), and snorkeled. Plenty of beach chairs, umbrellas, and a very clean restroom. It was a fun day at the beach. In Turks- Ship staff recommended not taking and excursion and spending the day on the beach (for free). We followed their suggestion and it was grand! Disembarkation- Getting off the ship was a breeze. Getting through Customs.... 50 minutes... please! The taxi situation was a mess. I know people missed their flights.... it was horrible. If you are taking a cruise from FLL, do not plan to leave the ship and be at the airport a few hours. Plan for delays. After standing in a very long line for a cab, we went to the La Quinta Inn in Hollywood. Very nice. Big clean rooms, quiet, free paper, near the airport, free breakfast, small gym and nice pool. Will I go on a Costa Cruise again. Yes. Read Less
Costa Fortuna Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.2
Entertainment 4.0 3.3
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.3
Enrichment 3.0 3.1
Service 3.0 3.7
Value For Money 4.0 3.4
Rates 4.0 3.9

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