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28 Costa Fortuna Cruise Reviews

I unfortunately have to start my review out by saying our Costa Fortuna cruise was lacking in so many ways that it was really the only bad cruise out of 11 cruises that I have been on. To begin with embarkation was at best a Joke. Although ... Read More
I unfortunately have to start my review out by saying our Costa Fortuna cruise was lacking in so many ways that it was really the only bad cruise out of 11 cruises that I have been on. To begin with embarkation was at best a Joke. Although we arrived early at the port approximately 11:00, by the time Costa started checking everyone in they had 2 people doing this procedure. The process was taking so long, and there was no organization at all in the terminal that people were becoming irate. There were 2 people while in line that became ill, one collapsing totally becoming injured and there were no ship personnel available to assist. I personally felt that these families were left to fin for themselves but just by chance someone in line who was a nurse in training was able to assist until an emergency crew showed up. To my knowledge no Costa people ever assisted. When the Costa crew up front were told about it and asked to get help they did not seem overly concerned. We ourselves ran into an issue with our registration as they asked us for our documents and I explained they were done electronically and I was then told that we still needed to present a copy of them up front. My fault on that one I guess. So we had to fill out everything again on paper at that time which meant getting out of line to do so, they would not accommodate us doing it there after we had stood in line already over an hour. Additionally there were no chairs left to sit in and no tables to write on, and barely room to stand so that procedure was in itself extremely difficult. Be aware if you do things electronically, and make sure you have a pen with you in case of emergency, as you may need it. I figured electronic meant they pull it up there but they seemed to only find my name. And to add to that we had to re-register our charge card on board days later again being told that it gets screwed up on about 20% of the people at boarding. Continuing on with the embarkation we were funneled to the 11 floor where we were to wait at the buffet until our room was ready to occupy. That is normal for most cruises we have been on in the past but at least on the other cruises the buffet was open. This one did not open for another hour. And we found throughout the week the buffet hours seemed to be very odd and short as compared to other cruise lines we have been on. In reading other reviews on this ship I have to agree, service in the dining room was just fair. Be prepared for 2 hour dinners at a minimum with 15-20 minutes between courses. The waiter messed up our order a couple of times, and although corrected he just did not seem to be paying attention during the order process or throughout the meal. I really think they just had too many tables to wait on per waiter. If you are someone who drinks much tea or water you can hang it up as like others have noted you will not get refills often if at all. We went to the dining room 3 nights then just gave up and went to the buffet after that, which never started until 7:00 and only for 1 ½ hours. As far as the buffet is concerned it seemed minimal on variety but if you like pasta you are good to go although I felt it was lacking in taste considering this is an Italian ship. I personally cruise for food and entertainment and the food was lacking. As far as entertainment again I was a little disappointed. They did have an excellent pianist one night and one other night we had a very nice show including lasers, excellent dancing including a River Dance type show by the dancers and some additional talent brought in from off the ship. But it seemed that much of the entertainment was for the most part for a much older crowd. If you like Elvis and hearing songs like "I did it my way" and "Santa Baby" repetitively for 7 days then you would have been happy. One sad note on the spa, they did not open until 8:00 the first day out and then 7:00 the days after that. I know many people go to the gym very early in the morning so don't count on it on this ship. Additionally the few exercise classes they did have were centered around the pool area with people drinking walking in amongst the people exercising. I'm sorry, but when you have a multimillion dollar gym to work with, utilize it. To my knowledge there was not one step class or aerobics class the entire week although they did have about a dozen Reebok step setups stacked in the gym. I did also notice a few machines down needing repair. They were repaired about 4 days after the cruise began. As others have also mentioned the crew just did not seem friendly unless you spoke Italian. There were many Americans, Germans, and French on board and they very obviously did not get the same attention. Our room steward did speak to us when we passed him and was polite although we did not know who he was for the first couple of days as he never introduced himself and we never saw him in our room. But he did a very nice job keeping things cleaned up as needed and getting a repair to the room fixed that we needed done. Additionally all of the room Stewards and Stewardess were friendly and always spoke as you passed them in the hall. The crew in the buffet and dining areas though were not only unfriendly but really just did not seem to enjoy their jobs and seemed driven. Shore excursions on this ship is a buyer beware type of thing. We had one excursion cancelled 2 days before boarding ship, not in time to reschedule before taking off and then find out that many of the shore excursions that were online were no longer being offered at all once we got on the ship when we tried to rebook an alternative. We only did 2 through the ship but one that we purchased through Costa in St Maarten was just plain bad, not worth the money and totally unorganized. You book your excursion but do not know the time of it until you get their "Today" newsletter which one night we did not get until 11:30 so trying to plan a day in port is pretty much shot. Our excursion did not leave the dock until 1:00 and left an hour late and was 2 ½ hours long. You were supposed to be back on the ship at 4:30 so that left Zero time for delays. Although it was booked through the ship I still do not like cutting it that close and so we took a Taxi back to the ship early. Additionally the shore excursions were unorganized at the pier. Would it hurt to hold up a sign to let people know that a certain excursion meats at a certain location as other cruise lines do? People were wondering around asking each other if they knew where the Costa excursions were meeting and if it was the one they needed. I hate to have so many negative things to say about a cruise, as in the past there may be one thing here or there that is subpar and we truthfully go with the flow and are very easy going on cruises. Unfortunately Costa blew this one from the word go. This is the first time I felt like we did not get our money's worth on a cruise. We will cruise again and already have one booked but it will not be with Costa. I find it hard to believe they have the issues they do being owned by Carnival. Read Less
Sail Date December 2007
Embarking was very smooth and easy. After that it was down hill. All meals from Sunday through Wednesday were served room temp at best. First hot meal was Thursday evening. We even tried the buffet hoping food would be hot but no luck. A ... Read More
Embarking was very smooth and easy. After that it was down hill. All meals from Sunday through Wednesday were served room temp at best. First hot meal was Thursday evening. We even tried the buffet hoping food would be hot but no luck. A lot of pasta was available at each meal with meat offerings slim. Water, coffee and tea were the only beverages available with meals. There was no lemonade or punch for non-coffee drinkers. Of course you could always purchase alcohol if you so desired. Entertainment was OK but not great. The shows with the dancers were a hodge podge of what to do next. Shore excursions were mass confusion. It was like the staff had no idea what to do and this was the first time dealing with the problem. Regretfully we signed up for an excursion on each of the 4 islands we visited. Once started, two tours were good but the other two of our tours left a lot to be desired. Very little about the island or history. Disembarking went rather smooth but the kicker was reviewing our bill only to find the cruise line rounds your bill up to the nearest dollar. Wonder if they need money that badly? This was cruise #12 for us since 1998 and the first and last on Costa. Read Less
Sail Date December 2007
Let me first start by telling everyone that is planning this trip =>> Make sure that your connecting flights from US to Savona or any other connecting city is at least a few hours apart. Mine was only 35 min and I missed it because ... Read More
Let me first start by telling everyone that is planning this trip =>> Make sure that your connecting flights from US to Savona or any other connecting city is at least a few hours apart. Mine was only 35 min and I missed it because we spent 45 min on the runway in New York's JFK airport due to traffic. Please take a small carry on with all the necessary toiletries and 2-3 days worth of underwear/clothing change in case they lose your luggage. Mine was lost due to AlItalia's negligence and I did not get it until Barcelona (6 days later). The lost luggage assistance is very poor (no proper tel numbers or contacts on board or on land) and there is nothing to buy on board to help. Costa Cruises do not offer anything except for a small survival kit (toothpaste, toothbrush and shampoo). Laundry is free, but what do you wear while they are washing it? The Carnival Corp. has purchased Costa Cruises and you can feel it right away. The food is very average and the service is just ok. The Costa Fortuna ship itself is big and nice, however the dEcor is dizzying. Typical of Carnival's luck of taste and limit. The cabin #9205 (suites class S) on the 9th deck is very nice, and not expensive if 3 people are sharing it. It is spacious and very clean. Early sitting dinner starts at 7-7:30PM and does not end till 9PM. Late sitting dinner is too late starts at 9:30PM. The crowd is mostly middle class Italians, French and Spanish, only a few Americans. Everyone pushes into elevators and there is no consideration for space or people. Very strange behaviors regarding other passengers, children are everywhere, even if it's specified that it be for adults only. Smoking is allowed everywhere except for the theater. There are non-smoking sections, but the air-conditioning is not working at all and it is very hot and stuffy everywhere. The cruises excursions are nice and worth the money, not the dinner and show, but the history and the city's sight seeing tours. The nightly shows are very primitive and uninteresting. The music in all lounges is very nice and there is lots of dancing going on everywhere. I do not recommend any Carnival cruises here in USA or Europe, very poor standards even for the money. Read Less
Sail Date August 2005
Costa Fortuna Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.2
Entertainment 4.0 3.3
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.3
Enrichment 3.0 3.1
Service 3.0 3.7
Value For Money 4.0 3.4
Rates 4.0 3.9

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