25 Oceania Regatta Cruise Reviews

Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was ... Read More
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was advertised our own personal Butler, (which was shared by many other suites so personalized is the farthest from the truth.) He is given too many rooms to service. We also understood we would have preferred tendering, (which we were first to get tickets, but told we would be last. Yep, last to tender.) We almosted missed our excursion. Does the ship care? Nope! If you book through them then you are first to tender. *Know b4 you go! Next the food. Why does everyone rave about the food? Ugg! My wife got sick on the fish. It was not cooked though enough. The Caesar salad is soaked in dressing every time! It was gross! Our friends lobster was over cooked. The buffet breakfast is pretty good but basic. We ordered room service breakfast. The scrambled eggs were runny, boiled eggs inconsistent. The fruit was mushy & over ripe most of the time. If you wear a hat to dinner, be prepared to be kicked out!! We were late for almost every port with little time anyway. Then paying extra to be in a PHS and having to be last to tender. What a slap in the face. Bottom line: a PHS gives you nothing extra really! The laundry service is terrible it took four days to get 20 items back! Four tiny washer & dryers for the whole boat so get ready to stand in line!! Now Entertainment: (———.) that describes it. VERY limited, basically nothing. The butler &/or staff is always pressuring you to buy something like an excursion or wine tasting or martini tasting (they must be getting a commission!) It just sucks!!! The rooms are small and closets are too. We have sailed other cruise lines and not had such a terrible experience. Oceania is not for me. Read Less
Sail Date March 2019
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even ... Read More
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even leaving port in San Francisco, we were told that because of hurricane, we will be skipping Cabo’s, El Salvador and Nicaragua, substituting instead San Diego, all for our safety. We can understand substituting San Diego for Cabo’s, but El Salvador and Nicaragua were 9 and 10 days later, with hurricane heading north while we are heading south. Deciding to chuck those ports at that time seemed premature. Sure enough, two days later, the coast was clear, but we were told it was too late to reinstate the original itinerary. Despite the fact that we still had a week to go before originally scheduled dates of arrival. And as though this was not enough, and despite the three extra sea days, we arrived five hours late in Costa Rica so any meaningful tours were cancelled. Instead, we took a tour called Scenis Costa Rica with half of the tour in the dark since the sun sets there at 5:30. Four excursion were included free on this cruise so Oceana saved a nice tidy sum with all these changes, just on abandoned shore excursions alone. It doesn’t matter how good the food or services were when ports of call get jettisoned so opportunistically! If we just wanted sea days, we would have taken a much less expensive repositioning cruise. Yesterday we learned that oceana was purchased by Norwegian since we last cruised on the Riviera. What a shame to purchase a line with impeccable reputation and then ruin it! Read Less
Sail Date October 2018
. We have previously sailed on Oceania Sirena twice and we loved both cruises so much we couldn’t wait to get on board Regatta, what a disaster this turned out to be. During the mandatory life boat drill in San Francisco all the ... Read More
. We have previously sailed on Oceania Sirena twice and we loved both cruises so much we couldn’t wait to get on board Regatta, what a disaster this turned out to be. During the mandatory life boat drill in San Francisco all the passengers, mostly quite elderly were made to stand around in the sun while a long and totally unintelligent broadcast was made about regulations regarding Cuba, which was sixteen days distant, totally unnecessary. We choose this cruise in particular for the ports of call but before we even sailed we were told that three of the destinations we most wanted to see had been cancelled because of a hurricane that was moving up the Mexican coast, as it turned out by the time we should have got to Cabo San Lucas the hurricane had already passed through, we visited Acapulco and then sailed straight to Costa Rica and despite spending four days at sea we arrived five hours late, all the tours bar two were cancelled and the tour we went on was supposed to be a scenic tour consisted of a three hour drive in the dark with a ten minute stop to watch some dancers, it was cold dark and treacherous, with most of us finding nowhere to sit. Disembarkation was a nightmare as it ran over an hour late, and some passengers missed their flights. The food on the whole was very disappointing, if you didn’t like Mexican food - tough ! Our cabin was poorly laid out, there was nowhere to sit apart from on the bed, but it did have a round glass table which just got in the way, with no chairs, what’s the point! Most of the entertainment, with three exceptions was pretty poor, and the worst Cruise Director we have ever sailed with, brash and boring! All the other passengers I spoke to were similarly diasenchanted with the total misinformation from the bridge, no one believed a word of what was said, and no mention of recompense for such a dreadful cruise, our worst ever!!! Read Less
Sail Date October 2018
This was our 12th O Cruise and we have been cruising with this line since 2006. To begin, the ship was very delayed getting in to San Fran and we were 8 hours late in boarding. We choose to head into the city and have lunch and walk ... Read More
This was our 12th O Cruise and we have been cruising with this line since 2006. To begin, the ship was very delayed getting in to San Fran and we were 8 hours late in boarding. We choose to head into the city and have lunch and walk around, but with some luggage in tow, only so much we could do. I've learned after over 25 cruises that we never leave essentials or valuables with the porters! The embarkation process was the worst we have ever been through in all our years of cruising. Oceania waited until all the passengers had left the very late arriving Regatta to begin to start even checking in the new passengers. A complete mess with long lines and very angry people everywhere! Even on larger ships, we NEVER had this horrible of an embarkation issue. Completely mishandled by Oceania. The ship was also arriving with 19 people on board (we were told by an officer this number) that had picked up Norvo Virus or something of that nature in route around Mexico. Due to that, a complete Sanitary process had to be completed on the ship before anyone could board, of course. That process takes an extra 2 hours, we were informed. Upon boarding, we noticed that the ship was extremely dated and looked old and worn out. Much of the furniture along window areas was faded and in dire need of replacement. This ship was so overdue for a dry dock and when we asked them when it was going in for that, all we were told was sometime in the end of 2019, they think!!! Our stateroom was extremely small, but we could have been ok with that if the bathroom wasn't so completely disgusting! The toilet seat had deep cracks in it, to the point it was uncomfortable to use and was very old looking, and yellowed. The sink faucet was scratched and green with corrosion and the shower handles/faucets were also in bad condition with much corrosion and chipping. The flooring was a dark rose pink colored non slip plastic and was so ugly and dated. Needless to say we could not stand to spend much time in the room due to its size and poor condition. There were even some dirty spots on the carpet due to the carpet being so old. The ship had not had any dry dock time in many years and it was very apparent! Throughout the ship there was a very stale and musty odor due to the age and poor maintenance of the ship. The food was no where near the quality that we have had with our past cruises with Oceania. Many meals arrived room temperature as if they had been sitting out too long or service was so slow and food sat too long. We had the worst meal of all in Polo Grill on one night with every item that we ordered was horrible and on the cold side. On top of the poor food quality, there was very spotty service. Some meals were ok, and others, terrible. We were told multiple times by crew members that they preferred working on the small ships because there wasn't much management on them, that was certainly obvious!!! There was an odd "stale" taste in many of the cold food dishes, salads, appetizers, etc. Similar to if one leaves an item in the freezer too long. We believe they must have had some sort of mold in the refrigeration on board as I opened wrapped butter and it had a huge overgrowth of mold in it!!! Overall, if this was my first Oceania cruise, it would certainly be my last!!! We have cancelled 3 future cruises with them due to this disappointing cruise and will NEVER go on any of the "small ships" again due to the dated, worn look all over the smaller ships. We heard nothing but complaints from so many of the passengers that we spoke with. We were not offered any type of compensation at all for all the things that went terribly wrong with this cruise. Our TA has sent multiple emails to corporate Oceania regarding all the problems and we are waiting to see if Oceania steps up and compensates us in some way. If they do not, then we will be taking our loyalty and money to another cruise line in the near future and cancelling all the other future cruises we have booked with O. It appears to us that Oceania is cutting corners and looking to become the "budget" end of luxury cruising. How is it possible for this ship to keep going in the shape that it is in? Certainly NOT A FIVE STAR EXPERIENCE. MORE LIKE A 2 STAR CRUISE!!! Read Less
Sail Date May 2018
Our 16 day cruise from Miami to San Francisco spent 88% of the time at sea, not at the destinations Spending $800+ per day on fine dining is not my idea of an enjoyable cruise. Destination Services were overpriced, poorly conceived and ... Read More
Our 16 day cruise from Miami to San Francisco spent 88% of the time at sea, not at the destinations Spending $800+ per day on fine dining is not my idea of an enjoyable cruise. Destination Services were overpriced, poorly conceived and poorly organized. Cuisine was excellent and service impeccable. Cabins were small 216 sf and tight Bathrooms even tighter. We were aboard Regatta, a 20 year old ship past her prime. We lost one of the 4 engines 3 hours out of Miami and could not make Cartegena on time, so didn't stop there. 63 students were killed by the military the night before we were to land in Nicaragua, so we skipped that. (Shouldn't Management in Miami have foreseen this and made alternative plans?) Our room air conditioning did not work properly even after being repaired, the woodwork needed refurbishing- looked 'dirty' and the cabin carpet could have been replaced. We were 7 hours late docking in San Francisco and then we were next to last to get off after asking for priority disembarkation so we wouldn't miss our plane. Took 2 hours to get off the ship and we missed 2 flights. To cap it all off, Oceania added $32/day or $512 to our bill at the end of the cruise for 'housekeeping gratuities'. And this on a $16,000 cruise! ONCE OCEANIA GETS YOUR MONEY, THEY DON'T CARE ABOUT YOU AS A PERSON. WE WERE HERDED LIKE CATTLE AND WE FELT DISCRIMINATED AGAINST... NEVER AGAIN ON OCEANIA Read Less
Sail Date May 2018
Please don't waste your money on this cruise line!! My husband and I have always had a wonderful time on every one of our many luxury cruises with other cruise lines. We have never had a single complaint. But this was our first--and ... Read More
Please don't waste your money on this cruise line!! My husband and I have always had a wonderful time on every one of our many luxury cruises with other cruise lines. We have never had a single complaint. But this was our first--and last--cruise with Oceania. Oceania billed us, in error, an EXTRA $460.00 for gratuities, in addition to the usual and customary gratuity. We had to make frequent written and phone requests for more than a month before the funds were finally reimbursed, meanwhile we paid interest on their error. Although they apologized for their error, I don't think we would have received our refund for this fraudulent charge if we had not directly contacted their Director of Customer Loyalty, who "walked down the hall to Guest Relations" and looked into it personally. We also requested, while still on board, a refund for our excursion on Great Stirrup Cay--an unguided snorkel excursion of the Underwater Sculpture Garden. My husband and I are experienced swimmers and snorkelers, yet we never found the underwater sculpture garden after swimming for over an hour and asking multiple cruise line staff, as well as strangers, where we might locate it. There was no printed map, sign, or way to locate it other than by chance. We still have not been refunded, although their Director of Customer Loyalty told us t they were working on an amicable solution if we would give them a few more days--that was 2 weeks ago and still no word rom them. There were also multiple itinerary changes on this cruise and virtually all of the passengers were very upset about it and asking to speak to someone in authority and/or contacting Oceania's main office, only to be told that the cruise line has the right to change the itinerary for any reason. The cabins, even at our "Concierge" level were very small with cramped closets and shower areas. This particular ship is old and some things looked dirty--just badly needs refurbishment. Food service was poor. With almost every meal in the restaurants I had to ask multiple times for more water, even to the point of getting up to get it myself after long waits. Room service repeatedly got our order wrong, and didn't even bring bring any utensils on one occasion. Although the spa was nice, our cabin steward was professional, and the food in their Toscana restaurant was good, the overall poor quality, bad service, and lack of response to our follow-on requests makes this a cruise line to be avoided. If they offered a free cruise, wowed not even take it. Most other guests on this particular cruise felt the same, as all anyone could talk about was how awful it was--all of us could not wait to get off the ship. Read Less
Sail Date April 2018
My wife and I decided it was time to see Australia and this cruise seemed to have a great itinerary- It was horrible - The food which Oceania is known for and which we had enjoyed on earlier cruises was not good. It was the same quality we ... Read More
My wife and I decided it was time to see Australia and this cruise seemed to have a great itinerary- It was horrible - The food which Oceania is known for and which we had enjoyed on earlier cruises was not good. It was the same quality we have had on lower end cruises. Our cabin smelled from mold as did other parts of the ship. The entertainment was awful- actually it was a joke.. There was one snafu after another and you got the feeling that the ships management was not giving anyone straight answers. The ship needs to be scraped . What is clear is that while the ship is dirty and old and moldy the service has clearly fallen from our previous experiences. The food should have still been on par with the past Oceania Cruises we enjoyed. I think the cruise line has fallen in response to the bean counters at NCL after they were recently acquired. It is clear that the quality of the experience has fallen tremendously in every category. This was like having a bad dream. Read Less
Sail Date December 2017
Horrible time. I first have to say this was my 4 th cruise on Oceania and will be my last. This cruise line has gone down hill very quickly ( perhaps since Norwegian took over). The public rooms were refurbished and are in nice shape but ... Read More
Horrible time. I first have to say this was my 4 th cruise on Oceania and will be my last. This cruise line has gone down hill very quickly ( perhaps since Norwegian took over). The public rooms were refurbished and are in nice shape but the cabins need a complete gutting. The food which was excellent in the past is just okay. The meats and fish are frozen for the most part . The vegtables were always carrots, cauliflower and broccoli and I am wondering if they were frozen too. What really made this the cruise beyond disappointing was that we lost 4 ports due to either technical difficulties with the ship or what they claim was weather. It seems that there is an issue with the ships tenders . There was one problem after the other with this cruise. The worst part about it was lack of information and complete disorganization. There were just too many disappointments and as of yet no meaningful recognition of this by management. Read Less
Sail Date December 2017
We wanted to see Australia. Upon entering the ship it was filthy. I had to get the maid to clean it again. The first day the PA system was broken and we missed our first port and their was no music for the first 13 days. The food was ... Read More
We wanted to see Australia. Upon entering the ship it was filthy. I had to get the maid to clean it again. The first day the PA system was broken and we missed our first port and their was no music for the first 13 days. The food was all frozen junk. We had the room in the back of the ship and the balcony was filled with shoot we could not go on it for fear of being asphyxiated. There was smoke also in the room. We missed 4 ports because the tenders were not safe in 2 ft sees. We prayed there wouldn’t be a real emergency we wouldn’t have made it. There was 3 emergencies on the ship. 40% of the People on the ship were sick. The busiest person was the Doctor. People paid $30 for a bandage. One passenger was billled $19,000 for medical expense. There was a complete lack of communication on what was going on. We spent weeks planning our stops at these ports. One stop was a completely beautiful sunny day with not a cloud in the sky and it was cancelled because of waves as we watch 18 ft little boats fly by with no problem. We stopped at one port on Christmas Day. The entire town was closed, totally. Another one was New Years Day same totally closed. The entertainment was better at many grade school talent shows. The poor people working on this ship were worked to death. It was disheartening. If they paid me $10,000 to go on this ship I would refuse. The best thing about this ship was that we were lucky enough to be the very first people off this disaster. Read Less
Sail Date December 2017
We looked forward to what we believed to be a cruise to have an insight into Australia. The actual outcome on the Regatta to circumvent round Australia was something else. Having being taken in by what cruise details via the Oceania ... Read More
We looked forward to what we believed to be a cruise to have an insight into Australia. The actual outcome on the Regatta to circumvent round Australia was something else. Having being taken in by what cruise details via the Oceania brochure and having researched over a considerable amount organising private and ship tours at the proposed destinations. From the day of departure the cruise became a great disappointment as we missed 4 ports of calls, our personal brochure had Esperance and Exmoor as docked and Alotua and Port Moresby were anchors. This turned out to be the complete opposite. We also have now learnt of the ships ongoing problems from when the ship left San Diego to reaching Sydney for our cruise. Unfortunately any excuse was made to not use the tenders for going on shore, this became a joke as every time we heard the Captain or the Cruise Director come over the speakers we knew there was going to be a statement saying that the sea was to rough and the tenders as you can see are taking on water via the open windows. And that we are waiting for Miami to make a decision. It was obvious the ship engines were not being taxed as for some days it just virtually treading water. Out of a 34 day cruise we had 13 days at sea, so we were left to look at the horizon for 2 x 4 days and 1 X 3 days at sea. The entrainment was really never changed to accommodate this fact. An additional film was laid on in the grand lounge. And we continually heard from the Cruise Director that Oceania appreciated the passengers understanding and by way of appreciation Oceania will be giving free cocktails for 1 hour. Well, that was really considerate. Well, some passengers did not drink alcohol. We only watched one of the ships entertainment staff as a warm up act for the main act, it was an embarrassment to sit through, really second rate stuff considering it was New Year's Eve. We also noticed the amount of ships officers having meals in the grand dinning room, Polo and Toscannas. In fact one night whilst docked in Adelaide, there was 2 tables taken solely by ships officers. Some of these Officers were to the point of being rude, just walking past you and not speaking. The destinations team was the usual type, ask anything outside their tours and they did not want to know, one individual came into the main dinning room one night for dinner with a ships officer and some fellow countrymen on board and we have never seen such poor etiquette by any staff member of all the years we have been cruising. In our opinion the owners, ships senior management let down not only the guests on board, but also the Food & Beverage crew in the majority who were working very had to keep a high standard. The ship was under booked, we were told by at least 100 passengers. On the very last leg some 20 travel agents boarded the ship to up the numbers, plus help future bookings for Oceania cruises. The fact that NCL now own Oceania and RSS is quite visible by the condition of the Regatta, like any take over profit has to be made from the monetary borrowed and interest paid off and this always comes about by making cost cutting measures, the level of training, amount of fresh food, maintaining the ship in all areas has clearly been compromised e.g even the ships golf putting area had been damaged and the hole markers missing. No money to even repair such as a simple thing as that. Our room 8030 was in reasonable condition, however on the last 4-5 days a very heavy odour appeared. We wrote a letter to Frank Del Rio, Bob Binder and Guest relations and received a reply. It's not until you challenge an organisation where you really find out if you are a valued guest. Be warned you may think you are, even if you are/have been a lifelong Oceania customer. They actually replied to some of our criticism by saying that it was e.g the reason the ship did not leave Sydney at the correct time was because the Captain was aware of rough seas ahead, well once we challenged this statement, Oceania corrected their statement and said yes the PA system was also a problem. This was typical not only on the cruise, but also in Oceania's replies about problems we incurred on board the ship. So summing up, if are the type who has no problem laying on sun beds every day, have days and days at sea, and do not mind missing ports. Then the Regatta and Oceania is for you. If you are travellers who wish to explore the world, be adventurous, do not take lightly to the patronisation of Oceania. Then stay well clear of this ship and this company, we have sailed with them for the last time after sailing with them 5 times before. There other more modern cruise companies out there who offer just a supposedly up market experience. If Oceania via NCL foolishly think that they are the best, then sadly they are so far out to sea, they cannot sea the shore. Read Less
Sail Date December 2017
My husband and I wanted to take this cruise because we wanted to see Australia and the itinerary was good - although it did not turn out that way. I had sailed on Oceania before —years ago before Norwegian purchased them and we enjoyed ... Read More
My husband and I wanted to take this cruise because we wanted to see Australia and the itinerary was good - although it did not turn out that way. I had sailed on Oceania before —years ago before Norwegian purchased them and we enjoyed it. Since being bought by a public company with a lot of debt the quality has gone downhill. There was one issue after another. I think this particular ship needs to be gutted there were too many issues. The cabins are very worn . The couch was so disgusting we had to put a sheet over it to feel comfortable to sit on it. We booked a cabin facing the back of the ship we could not use the balcony as it was covered with black soot everyday. It was impossible to sit outside with the smell of exhaust from the smoke stack( very toxic) The smoke smell was also in the cabin despite keeping the door to the terrace locked. This was acknowledged by the Workmen that were sent to check the situation but nothing was done to rectify it as we are at sea. They said it has to be looked out when in port for an extended period. The cabin also had a moldy smell. Upon returning home we had to wash everything we brought whether it was used or not because of that. In the past the food was excellent , Oceania now uses predominantly frozen fish and meats. I didn’t ask about the vegetables ( being frozen) but they were the same everyday- carrots, cauliflower, broccoli and zucchini. This was a huge disappointment. Unfortunately we missed 4 ports ( which added 25 percent more sea days) 1 was due to a broken PA system on the ship that took 13 days to fix. For 13 days there was no music in any of the common rooms, the restaurants ,the fitness center, the spa etc. . The entertainment in the main lounge was also limited. This was all very disappointing as it was Christmas - New Years Time. This greatly hampered the enjoyment of the cruise. It was disappointing enough to miss out on so many ports and add so many sea days BUT What was worse is that 2 of the ports visited were done when the cities were literally shut down. Whoever planned the port dates should be fired. We were in Cairns for Christmas Day - everything and I mean everything was closed- The same for the Darwin port, it was New Year’s Day. How were we to know this would be the case , where we live things are open on those days. In Port Moresby Papua New Guinea the public government buildings that were mentioned as must see were also closed. I am not even sure why Papua New Guinea was chosen as a port as there is no infrastructure to support a cruise ship. It is also extremely dangerous and dirty. One of the highlights of the trip was to be Kangaroo island. Again we could not get in because they said the tenders were not able to negotiate through the waves. They sent tenders out empty with doors open - of course they would be bouncy and take on water( it almost seemed like a dog and pony show) There was a small boat sailing around with no apparent issues. The captain also claimed the anchor could not hold the boat. That we would be pulled-to shore. The winds were about 15 miles per hour or less. That tells me the anchor may be broken . This would be inconceivable unless there is a hurricane-and speaks to the unsafe condition ships anchor and tenders might be in , We are boaters and never heard of such a thing. We have also been out on tenders in worse conditions. There was a ferry service available that could have been used to move the passengers from the ship. I have experienced that before. The tenders couldn’t make it so the ship hired the ferry service. I am sure that wasn’t an option because of the added cost to an already debt laden company ( that is apparently cutting cost at the expense of quality- which they claim and charge for) This port was the 4 th port missed because of the tender situation. Either the ship has the wrong tenders or these ports should not be on the itinerary during this time of year ( we are not talking about bad weather). We had tours booked in some of those ports that involved being in the water and those tour operators said there were no issues . I wonder if we really had to use the lifeboats if they were viable- if the captain was afraid they would break or not be possible to use in these conditions- then are they safe at all. These are serious questions . The reception desk seems no knowledge of anything . Almost every time I asked a question I received no answer or the wrong answer. Simple things like when does the laundry close( I was told at 8 pm- it closes at 10) it goes on and on. This was such a terrible experience that we considered flying home earlier but hoped to get to Tasmania ( which we did). The only thing that makes the experience worse is the lack of customer care or service. Oceania did not respond to my concerns until my travel agent put pressure on someone either at her agency to reach out to Oceania or someone at Oceania. They claimed they offered to move my cabin and that I was offered $500 credit on a future cruise. THIS DEFINITELY DIDNT HAPPEN I WAS NOT OFFERED A DIFFERENT CABIN AND I WAS NEVER OFFERED $500 ON A FUTURE CRUISE. That response was a summary of what the whole experience felt like- Disorganized ,Dishonest and Frustrating. Read Less
Sail Date December 2017
We chose this cruise because we had sailed on Oceania in the past and liked it and we liked the itinerary. This was the worst cruise we have ever been on. First of all the ships cabins need to be gutted. We were in a Penthouse suite and ... Read More
We chose this cruise because we had sailed on Oceania in the past and liked it and we liked the itinerary. This was the worst cruise we have ever been on. First of all the ships cabins need to be gutted. We were in a Penthouse suite and the carpet was stained and the sink cracked. My husband was sick for most of the trip because of the mold in the room. While 25 percent of the passengers had some virus he had mold poisoning. The food has gone down the drain - frozen and boring! While the itinerary was good we missed 4 important nature ports 3 because of “weather” and 1 do to mechanical difficulties on the ship. After coming home and doing research we learned that those ports should not be on the itinerary for this time of year because of the nature of weather in Australia OR the ship needs to be equipped with more up to date tenders. The weather wasn’t bad and the private tours we booked on land that involved being on the water in smaller boats then the tenders were surprised at the cancellation because of weather. In one port they had another ship come in and tendered the passengers ashore with no issue. We also had 2 ports on Christmas and New Years when every thing is closed so it felt like those ports were missed also. That was a abomination considering a little better planning could have avoided that .It was one issue after another and it looks like Oceania s cutting costs wherever they can. The worst part was the lack of professionalism from customer service. They basically did not acknowledge any of the issue and offered nothing. Read Less
Sail Date December 2017
We chose this cruise bc of Oceania's reputation for good service. But the service we got was horrible. Every time we had to interact with someone (anyone) from guest services, the responses were invariably "what did YOU do to ... Read More
We chose this cruise bc of Oceania's reputation for good service. But the service we got was horrible. Every time we had to interact with someone (anyone) from guest services, the responses were invariably "what did YOU do to screw this up, valued passengers of ours?" Almost every port of call had a major mishap - either we had to miss 2 due to weather, the tender was hours late, they had the wrong gangway out, they dropped us off at the wrong spot to retrieve a shuttle back to the ship and left us standing in the rain for 90 minutes, etc etc. It ended up that we spent an extra 2.5 days at sea - out of a 13 day cruise bc of weather, but NO efforts were made to help make up for the missed shore excursions. The lecturer was OK, although his style was disjointed, and with so much time at sea, the bridge experts became the only option to fight off boredom. Unfortunately, they were both controlling ladies who would not let the passengers play the game - instead monopolizing the play. We were never welcomed to the ship, and they could not wait to get us off the vessel either (admittedly, we couldn't wait to leave, so that worked out great) We would NEVER consider cruising with Oceania again. Save your money and go for a better, and more affordable cruise line. Read Less
Sail Date December 2017
We wanted to visit Hawaii and French Polynesia and the time fit in with our schedule. I am writing in Papeete Tahiti Airport, for a flight that doesn’t leave for 10 hours. Oceania Cruise Line arranged this wonderful itinerary prior ... Read More
We wanted to visit Hawaii and French Polynesia and the time fit in with our schedule. I am writing in Papeete Tahiti Airport, for a flight that doesn’t leave for 10 hours. Oceania Cruise Line arranged this wonderful itinerary prior to our cruise from San Diego to Tahiti, November 1 to 19, 2017. My wife and I are seasoned cruisers having 24 cruises under our belts, 3 with Oceania. On this cruise the first 5 days across to Honolulu were uneventful except for the food which was, for lack of a better word, insignificant!!!! (Oceania prides itself on the finest cuisine). After spending a day in Honolulu we proceeded to our next destination, Kauai. 2 a.m. all is dark and quiet. Engines broke down, no power, Captain came on intercom “emergency power”. Everyone up to Terrace Café and Horizon Lounge. At day light we were allowed back to our cabins. Very little communication from the Captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped Maui, Kauai and Fakarava in French Polynesia. We lost 3 destinations out of 8. Hundreds of guests complained to Concierge and were told that the company would be coming out with a letter of explanation and compensation. Our trip cost us $10,700.00 with air from Papeete to LAX. We received an offer of $500 future cruise credit usable in 2018-19 – WOW!!! What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit. Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines. We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!! Room - smallest balcony stateroom ever, smallest bathroom, smallest shower Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc Internet – slowest on the planet – we were not able to reply to emails – toooooo slow. Entertainment – poor to mediocre To add insult to insult the final port was Papeete, arriving at 8.00 p.m. on a Saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to New Zealand. Stores were closed since it was Sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. we were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by Oceania. Oceania was happy to take their money and dump them as soon as possible!!!! Oh, by the way the plane did not leave at 10 p.m. on Sunday due to an Air France strike – plane left at 1.00 a.m. Monday morning arriving LAX 8 hours later only to sit for an hour on the tarmac waiting for a gate. We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the Cruise Vacation Guide Book i.e. “OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST” This DID NOT happen in Papeete – the true experience was being kicked off the boat with no thanx!!!!!! We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “Regatta” Don’t go, you may be sorry, we were!!!!!!!!!!!! If asked for recommendations you can assume what they will be!!!! Read Less
Sail Date November 2017
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under ... Read More
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under our belts, 2 with oceania. On this cruise the first 5 days across to honolulu we had no air conditioning or hot water. Safe not working. food which was, for lack of a better word, insignificant!!!! (oceania prides itself on the finest cuisine). After spending a day in honolulu we proceeded to our next destination, kauai. 2 a.m. All went dark and quiet. Engines broke down, no power, captain came on intercom “emergency power”. Everyone up to terrace café and horizon lounge. At day light we were allowed back to our cabins. Very little communication from the captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped maui, kauai and fakarava in french polynesia. While in port of honolulu fire caught on deck 11.officers smoking area. They announced it was a small fire. While looking down 11 fire trucks were at the bottom of the ship. we lost 3 destinations out of 8. Hundreds of guests complained to concierge and were told that the company would be coming out with a letter of explanation and compensation. Our trip cost us $ 15,000 with air from papeete to lax. We received an offer of $500 future cruise credit usable in 2018-19 – wow!!! What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit. Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines. We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!! Room - smallest balcony stateroom ever, smallest bathroom, smallest shower Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc Internet – slowest on the planet – we were not able to reply to emails – toooooo slow. Entertainment – poor to mediocre To add insult to insult the final port was papeete, arriving at 8.00 p.m. On a saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to new zealand. Stores were closed since it was sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. We were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by oceania. Oceania was happy to take their money and dump them as soon as possible!!! We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the cruise vacation guide book i.e. “OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST” This did not happen in papeete – the true experience was being kicked off the boat with no thanx!!!!!! We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “regatta” don’t go, you may be sorry, we were!!!!!!!!!!!! Read Less
Sail Date November 2017
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the ... Read More
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the pa to inform us they had lost all power on the ship and ship was dead in the water.. worse than that the aux. Power would not go on ... Therefore the captain (rightfully so) instructed all passangers to go to open pool area because there would be daylight shortly and it would be dangerous for anybody to walk about in the dark.. worse part of this 'incident' is the good will gesture oceania had offerred all passangers .. A future cruise credit of $500 towards a future cruise. are you kidding!!! also, they changed the itenerary.but not informed of the change till after the ship was cleared to leave honlulu (ps we had to be towed into honolulu ...even though the power eventually came back on).. moreover, the captain instructed evrybody to be back on the ship bt 2:30pm (believe it was november 8th) with further info re departure. .. Never recieved info re departure till after 8pm when the ship was about to leave and most of the passangers were at dinner. We were informed the change of itenerary would be in print in the stateroom.. Upon review of the new intenerary, we were informed of loss of 3 ports and added 5 more sea days. this is not what i signed up for... If given my drutherers and given the opportunity i would have left the cruise in honolulu..... By the way ncl executives had flown in from miami were on the ship when the change of intnerary occurred ncl and oceania messed up terribly miss handeled this situation and owes each passanger more than the $500.00 future cruisecredit... This is an insult we have choices for future cruises..for me it will not be the regatta or oceania. Read Less
Sail Date November 2017
We cruised last year on Regatta from Lima to Buenos Aires and had a fantastic voyage. We cruised this year from Rio to Miami. Very disappointed, would not choose Oceania again. -a definite lack of service throughout the ship. Asked for ... Read More
We cruised last year on Regatta from Lima to Buenos Aires and had a fantastic voyage. We cruised this year from Rio to Miami. Very disappointed, would not choose Oceania again. -a definite lack of service throughout the ship. Asked for tea, water, and refills continually. Did not have cranberry juice or camomile tea available. Some days the omelet maker could not be bothered to get bacon or cheese for omelets. - the cruise director was worthless. Very few activities, especially at night. The entertainment was bad and boring. The young entertainers only performed twice in 23 days. Only one show at 9:30 or 9:45.... Many people were just not interested in Brazilian guitar players or singers. - the voice mail system did not work and no one would comment. No messages could be retrieved. Had to knock on the door or a friend or slip note under the door. - the staff seemed bored; they wanted to be elsewhere. Had to ask the housekeeper twice for hair conditioner and then she said she did not have any on her cart this time. -shore excursions were a waste of time and expensive. Took the yellow submarine in StBarts. Saw less than 4 varieties of fish... -during the outbreak of the norvovirus when the library and self serve laundry were closed; the casino was open with the exchange of chips and use of the slot machine. This was not the usual Oceania cruise; too many expectations were not met. We think everyone just wanted to get to Miami and go home. Read Less
Sail Date March 2016
We had previously cruised twice with Oceania and were quite satisfied. This time was a disaster! Half the crew didn't speak English so most of the service was poor. They lost our luggage on the ship and claimed they had four people ... Read More
We had previously cruised twice with Oceania and were quite satisfied. This time was a disaster! Half the crew didn't speak English so most of the service was poor. They lost our luggage on the ship and claimed they had four people looking on every deck for it. his went on for over 2 hours. My wife found it in 15 minutes on one of the lower decks. They held us when we arrived in Argentina for 3 hours because the ship needed to be sanitized. The food which on prior cruises had been quite good, was now sub-standard in both the dining rooms and the specialty restaurants. When we reported some of these problems to the head concierge, he was indifferent and instead of addressing our difficulties proceeded to tell us his problems. As a final issue, I had a serious injury on one of their excursions. The ship's doctor took several x-rays and diagnosed it as a sprain and pulled tendon. When I returned home, it was x-rayed again and turned out to be a broken ankle which required immediate attention. I detailed all of this in a letter to Frank Del Reo, the CEO of Oceania As expected, we never received a response. Read Less
Sail Date February 2016
We boarded the Regatta in Lima for a 33 night cruise to Rio de Janeiro. I was lucky to have had the chance to use the Launderette during the first few days before it was closed for the rest of the cruise due to a GI outbreak. On the ... Read More
We boarded the Regatta in Lima for a 33 night cruise to Rio de Janeiro. I was lucky to have had the chance to use the Launderette during the first few days before it was closed for the rest of the cruise due to a GI outbreak. On the cruise Lima to Buenos Aries (BA), a bundled laundry service was offered at just $12.50 for 20 items, however, this increased to $24.95 from BA to Rio. Why!? Oceania. The two speciality restaurants on board were a grill and an Italian and these were both excellent with very good staff. However the Terrace Cafe had a poor selection of staff who never knew what was in anything and had poor english, this stood out more when they had to deal with all the serving etc due to the GI outbreak. The GDR was very good and most of the staff here were also very good. It's not easy dealing with mass catering. We were disappointed that the Ice Cream/Milk Shake Station closed at 4pm on ALL days, as when you return late afternoon from shore on a hot day I feel this should have been available. The milk shakes were excellent. The wave grill produced the best burgers I have had and it was good to have it open until 4pm for when you returned too late for lunch. Shortly after being on board, the ship advised us that some passengers were reporting GI symptoms and they gave every cabin an information sheet about the Norovirus. As the cruise progressed the stateroom letters changed to 'guests showing symptoms of acute gastroenteritis'. They stated that the ship's staff had immediately deployed its Response Plan, developed in accordance with CDC guidelines. Here, I am afraid I have to disagree! A 'Response Plan' would be something that would be put into place overnight NOT thinking of things to do from one day to the next! Staffing the hand cleansing stations came one day, a few days later they closed the Launderette, then they took away the salt and pepper pots. A day later they closed the Library. A few days later they took away the menu binders etc etc. That's not 'a plan', in my opinion. The sanitation of the tables in the bars was often very badly timed, ie just as Happy Hour started and people would be arriving and having to drink on wet smelly tables, as they could not be wiped dry. 30 mins earlier would have made a big difference Oceania. We thoroughly enjoyed the Martini tastings and the Margarita tastings that were arranged in the bars but felt that the Wine tastings were overpriced. I do not believe that ships should make a big profit out of entertainment. Unfortunately, after being on board a week I went down with severe diarrhea and attended the medical centre. Here I was told that they had caught it early and was given imodium. Three days later it was back with vengeance so I attended the medical centre again together with many many other passengers and crew. This time I was given antibiotics for bacteria, so we are now not dealing with Norovirus, in my opinion. I was isolated in my cabin (concierge level 7), together with my husband. The couple from the cabin next door had disembarked and we saw an extra bed go in followed by three crew members needing isolation. Room service during this period was diabolical. As everyone has stated, the atmosphere on board did not make for ideal holiday conditions and the entertainment and things 'to do' were lacking. There was only one lecturer on board which was a disappointment but at least the one we did have was excellent, providing a great deal of information about South America. On the last day of our cruise, my diarrhea had returned. I took some imodium and flew home. On my return to Scarborough UK I went to see my Doctor and a sample was sent to the hospital lab. The diarrhea continued whilst the lab did their work as it was not advisable for me to take imodium until the reason was diagnosed. My Doctor then rang me to say that the lab had found Entamoeba histolytic and that I needed immediate treatment for Amoebiasis and a blood test to check my liver.Treatment involved two medications, the second one coming from the Institute of Tropical Diseases in Belgium. I am still taking this now and reflecting on my worst ever holiday. Whether I got this parasite from Peru or from the Regatta, I do not know. I would be very interested to hear reviews from anyone else who was ill on board, as to whether they have had further investigations on their return home. My husband has been cleared. My low score for embarkment is due to the fact that there was no compulsory hand cleansing when boarding in Lima, where the staff blame for all disease. The enrichment score is for the excellent lecturer but not for Oceania who should have provided more than one lecturer for 33 nights. I have informed Oceania of all of this. Read Less
Sail Date February 2016
We were celebrating our Pearl wedding anniversary and so looking forward to the cruise to Alaska. The destination was amazing we saw wonderful wild life and loved our time off the Ship!! But the cruise itself was dreadful we brought the ... Read More
We were celebrating our Pearl wedding anniversary and so looking forward to the cruise to Alaska. The destination was amazing we saw wonderful wild life and loved our time off the Ship!! But the cruise itself was dreadful we brought the vey expensive drinks package big mistake we thought a drink before drink in our cabin would be lovely !! Ha ha the room service for drinks or a cup of tea took 30-45 mins to arrive or not at all we only had tea once. The waiters ask if you are on a drinks package and ask you to sit down in bars and they will bring it over very nice however it doesn't arrive for usually 30 mins. When my husband asked for a Brandy one night he was asked to sit down he didn't as the previous night a cheaper Brandy was poured. I asked for a glass of Champagne again flat out of date Champagne is serve dif you are on drinks package be warned !!! Rooms so small even with a balcony , shower so tiny and no light. No light in wardrobe!! Grande Dining room - we like to eat at 7.30 however the Seniors get in at 6.30pm so be prepared to wait until 8.45 pm to eat and miss most of the shows! Hairdresser - avoid very rude charged 18 dollars for fringe cut for 2 mins and said my hair was dry she didn't even use a comb terrible experience made me feel awful . Smelly 8th floor - we soon realised we were the youngest on the ship at 54 yrs old but I didn't expect the corridors to smell like an old folks home disgusting! Also we felt because we were British we were treated very differently to our USA friends wonder why this could be the case ? My advice is avoid this ship if you want to be treated well choose another cruise line but Alaska was fantastic to see. Read Less
Sail Date August 2015
My husband and I recently took a two week Baltic cruise on the Regatta starting June 18. This was our first cruise with Oceania and we expected treatment above that of our previous experiences with Princess and Royal Caribbean. We ... Read More
My husband and I recently took a two week Baltic cruise on the Regatta starting June 18. This was our first cruise with Oceania and we expected treatment above that of our previous experiences with Princess and Royal Caribbean. We regret that we did not stick with Princess and Royal Caribbean. It was not worth the extra money and they failed to treat us in a first class manner. The balcony room was a little small as was the bathroom. The stewardess was excellent. The reception staff was wonderful. The dining room service was good and most of the time the food choices were adequate. We quickly found out that on Regatta, you cannot order anything except what you saw on the menu in front of you. Their rules make no attempt to cater to your wishes. One night none of the appetizers appealed to me. I asked for shrimp cocktail, an option that is never a problem on the other 2 less expensive cruise ships. To his credit, my waiter immediately summoned his superior, who then summoned his superior and so forth until I had serveral higher levels of dining room staff at my table. They refused to deviate from the menu. Although this item is always available in their specialty grill restaurant, I could not have it in the main dining room. I also discovered that you cannot deviate from the exact way that any item is prepared. The entertainment is extremely inferior to the kind that I enjoyed on Princess and Royal Caribbean. One person singing or playing the violin or the clarinet provided the evening's show. The dance band was often flat and only provided dancing for 30 minutes before the "show." The shore excursions were disappointing to say the least. Many people (ourselves included) had Oceania booked tours cancelled with less than 24 hours notice. The staff offered no alternative to the cancelled tour. The tours that did go through provided a ratio of 30 passengers to 1 guide with no microphone. I would advise others to book with independent tour companies that specialize in their ports of call. I know much more after this cruise that I wished that I had known before. It is my pleasure to offer this advice to others so they can avoid my nightmare in St. Petersburg. We had arranged 3 days and 2 nights of touring with a driver and guide provided by Alla Tours. I knew from research on-line before we left home that some cruise lines try to interfere with those taking private tours by refusing to let then off the ship in time to meet their guide. We thought, it's a good thing that we are on an upscale line. We were very wrong. David, the cruise director did not announced that the ship was clear for us to leave. Luckily I noticed people leaving the ship around 8:15 and we went out soon after. When my husband and I walked towards the Russian passport control, we moved forward with a solid mass of people about 6 people wide and about 75 people deep. No one from Regatta was at the rear of this mass of people to direct us. After moving slowly along with no discernible lines for 20 minutes, we saw JR, the assistant cruise director, standing in front of the Russian passport control booths. There was a computer generated sign above 3 of the booths saying "Oceania Tours" and the booth on the right was labeled "Independent Tours." I now know that I could have exited through any of the booths since the Russian officials don't care whose passport they process. JR said we were in the Oceania Tours line and in a very nasty manner pointed his finger and insisted that we go to the back of the line of 400 people and move up only on the right side of the crowd. He also claimed that Javier (his boss and the concierge) was out there directing passengers where to line up. We never saw him nor did any of the other independent travelers with whom we spoke. I wish that I had just continued straight ahead instead of "cutting" in line. Now we have JR screaming at us and fellow passengers annoyed with us for "cutting" in the independent tours line. When our guide told us that JR had no right to insist we exit only through the booth on the right, I felt betrayed and abused. We paid for the same "luxury" cruise that the other passengers paid for. Why were treated like we were traveling "steerage?" When we returned from touring on Friday, we spoke to David about our experience. He made no apology or explanation. On Monday I saw David and said that I was still waiting for an apology. He told me in a less than cordial manner that I would not be getting an apology. This added insult to the injury and affected the remainder of the rest of our time onboard. I did write a letter to the CEO and received no reply. My travel agent sent my letter to her Oceania representative, and I have not heard from them either. If you are tour-savy, you can cruise this line. Any others should beware. I will never cruise this line again. It is not worth the extra money. Read Less
Sail Date June 2008
Our 18th cruise, the first aboard Oceania's Regatta. We prefer smaller ships (under 500 passengers) but she was fine at over 600. Intimate enough, and we'd book on her again for appealing destinations. Pluses are her service ... Read More
Our 18th cruise, the first aboard Oceania's Regatta. We prefer smaller ships (under 500 passengers) but she was fine at over 600. Intimate enough, and we'd book on her again for appealing destinations. Pluses are her service and food. Staff is congenial and promptly helpful, ship is spotless, cabins are nice but not spacious, highly touted beds are very nice but not that big a deal. Meals are excellent, and you can eat as much (or little) as you like. The Regatta is excellent, but does have its flaws. There is no feeling of bonding with other passengers, no gathering at cocktail hours, no mixing and smiling. That's not all bad, but we enjoy getting to know those we're sailing with and we do that on smaller ships. Open seating in the main dining room is the system, and we hate open seating, much preferring getting to know our waiter and his/her helpers. But open seating works okay on the Regatta, with minimal waits. The buffet meals are very popular, but one can be badly hurt there (kidding) by all the rudeness and shoving and such by fellow passengers. Hamburgers on the bbq are uninspired at best. The two "exclusive" restaurant options, available for booking twice on each 14 day voyage to each passenger, are musts. The steak house is outstanding, the Italian is very good. Shore excursions are well done but a rip-off financially. Much overpriced. Far better to do your own thing, get a taxi and driver to tour you, or ride local transportation (trollies, subways, canal boat taxis, etc.). Example of pricing: A Helsinke harbour tour cruise booked aboard ship is just under $100 per person. Take it on your own and it's much cheaper at under $25 per person. Oceania needs to reevaluate its excursion pricing or increase cruise charges to offset this bloated profit center. Cocktail pricing is too high, too. $8 for a glass of Chard is a bit much! Another profit center that irritates. And if you're a smoker you're a leper aboard this ship. Two small areas on the whole ship that allows smoking, one outside in a corner of the pool deck, the other in the corner of a lounge. No smoking on your veranda and the maids look for evidence (be smart and discreet!). Smoking areas are frequented by crew, sometimes leaving little seating for passengers. Good luck if you smoke. Still, with all our grumbling, the Regatta is a bit cut above most and we recommend her. So there. Read Less
Sail Date August 2004
We have been sailing for 10 years on HAL, RCCL, Seabourn, Crystal etc. This was the absolute worst cruise experience we have had. I list here in no particular order my thoughts concerning our Regatta sailing of 24 days. Nickel and ... Read More
We have been sailing for 10 years on HAL, RCCL, Seabourn, Crystal etc. This was the absolute worst cruise experience we have had. I list here in no particular order my thoughts concerning our Regatta sailing of 24 days. Nickel and Diming: $2 for both incoming and outgoing emails, replies are not delivered to one's cabin $39 for round trip "shuttle" in to Cork, local train located behind dock 4.6 euros $39 for round trip into Dublin, taxi 8 euros (the Irish tourist office called for taxis until the ship's management made them quit evoking fury from experienced LOL travelers so the ship relented) $3 for bottled water $14 corkage fee $28-68 for California supermarket wines $4.95 DAILY for newspaper of choice No daily news sheets $12 DAILY to receive and send emails from cabin $.95 a minute computer expenses for internet access. Cabin amenities: plastic bathrooms No Marble to be seen Great duvet, pillows and bed linens. Actual bed nothing special. Towels so rough and nonabsorbent they can be used as exfoliaters. No VCR without great fuss from truculent GM. One sink in premium cabin Many days of no water in the toilet Terrible smell from bilge (other?) wafting through the drain in the WC. Turning off the AC during the night, voiding use of down duvet. Returning to hot cabin after a day in port because once again they turned off the AC. In suite toiletries drying to both skin and hair. Butlers who DO NOT either pack or unpack, and very little else. Only Continental breakfast available Iin suite in the AM. Shower/Bath leaks all over the floor. Bar Services: Candied cherries rather that maraschino cherries in the drinks that require them. Nothing to make a Chocolate Martini. Extra charge for mixers i.e. soda, tonic, other. Bar appetizers laughable: scrapes of butter or mayo on see through bread with unidentifiable filling or topping. Never a server in sight when one is needed Ship's Management: Generally and politely trained to say "No" a dozen different ways Ships's Entertainment Staff: Helpful and always fun Ship's wait staff: Mostly friendly and helpful the further they were from Management Food and Dining Experience: Main Dining Room - So much for Jacques Pepin. Too much fat and salt 21/2 hours for dinner 45 minute wait if arrived at 8 pm (unless you tipped the maitre D') if arrived at 9 pm out in 45 min (all three courses) Terrace for lunch - Tear down begins 15 minutes prior to actual close Tapas Generally the best place for a meal because you can sit outside and still make it to the show Waves, the best burgers, salads and fish without the hassle of the Terrace Polo Room Best dish Rack of Lamb NOT the beef Had to send back meal 3 times and still not correctly done with wrong cut of beef Toscan Hands down the best atmosphere,service and food Head waiter Angellino and Sommlier Tanja the BEST Problems: Surly officers and other staff Smoking policy No smoking on Verandahs (violently enforced) No Cigar Room except for on deck in the wind and rain Horrid perfume in the area of the Horizon lounge where smoking was allowed (gagged as I walked by) No VCRs or video library NO TAILOR No consumption of libations brought on board in public areas (humph!) country Club Casual dismal failure, many unshaven men on board Passengers have no idea what "country Club" attire is. It short one can have "Your world, Your way" only when the management of this ship will allow. The ONLY thing management has down flat is disembarking their passengers smoothly and efficiently. What a relief to get off the Regatta! I hope future cruisers will find this "Laundry List" helpful. Dr. K.T. Elliott Read Less
Sail Date May 2004
We are just back from 26 day Miami -Barcelona cruise aboard Regatta. Perhaps our expectations were too high, but this cruise line did not live up to the rave reviews we had seen posted. A number of incidents on this cruise that made it ... Read More
We are just back from 26 day Miami -Barcelona cruise aboard Regatta. Perhaps our expectations were too high, but this cruise line did not live up to the rave reviews we had seen posted. A number of incidents on this cruise that made it less than enjoyable for us. The following experiences and impressions are the personal observations of my wife and I only, and certainly may not reflect the feelings and experiences of other people on the same cruise who were more lucky than us. We do a great deal of cruising and had booked on Regatta because of the positive reports, and the fact that Joe Waters from Crystal had and interest in the operation, and that this line was going after a niche market priced below Crystal but offering similar luxury. We were upbeat and excited when we arrived at the Oceania desk in Miami - as we all know it is always an effort to get packed, travel and finally get to the ship. To our dismay the girl at the Oceania desk never looked up, only grunted instructions like "passport", "tickets" etc. we were taken aback by the gruffness - so we boarded the ship with the wind taken out of our sails. Little did we know that this was only a precursor of what was to come. We sailed at 9pm after a 3 hour delay, caused by some passengers who experienced a flight delay from Vancouver. We were pleased with our cabin, but unlike other cruise ships our steward never came by to introduce himself. I made a point of introducing myself to him the next day, he was a fine young man and, as it turned out, did an excellent job. We were in cabin 7049 and although we had a veranda, the plastic "Wal-Mart" chairs were so uncomfortable that it made use of the veranda for more than 10 minutes at a time difficult. Two days out of Miami, I decided to have a massage - $99 plus $15 tip. The next night on everyone's bed appeared a flyer offering $20 off "for the rest of the cruise" on the very massage I had the day before. I felt this unfair & went to the Spa suggesting that if they would refund the $20 it could go directly to my cabin steward. I did not want the money, but out of principle it just did not seem right. The Spa turned me down flat. I went to the front desk to plead my case, never thinking I would have a problem. I repeated my proposal to the lady at the desk who was most understanding. She brought out the General Manager, Mr. Volpe, who took an immediate confrontational attitude saying, and I quote his words exactly "I approved that, and I don't know why you are getting so upset over such a small thing. For example if you booked a cruise today and we dropped the price tomorrow you are out of luck". I gave up at this point and walked away. Now I was angry and depressed, thought that we still had to endure over 20 more days on this ship. One of the reasons we go on a cruise is to relax, and here I was being aggravated no end by the employees. That was the end of this matter, there was no follow up by the General Manager, who obviously had a "don't care" attitude. We had similar "attitude" shockers from the Destination Services desk on a couple of occasions. The casino staff were not a happy lot and most unfriendly. Example: One fellow, who had a personality clash with the manager, was in the casino every day for hours. All of a sudden toward the end of the cruise the casino would not cash his travelers cheques because the manager said all of a sudden his signature didn't match that on the cheques. He showed them though - he won $1,800 on one machine and $2,500 on another - he didn't need to cash any travelers cheques after that. This is far from my definition of the luxury cruise line that had been advertised. I kept justifying my displeasure by telling myself "you get what you pay for". This was a relatively inexpensive cruise compared to the luxury cruise lines. I should not try and compare the two for it would be like comparing apples to oranges. I say it was inexpensive, but by the time you get finished paying for every little thing (other postings show it as nickel & diming) I'm not sure how much less expensive it really was from a luxury cruise. We love sea days, and having done consecutive sea days often. For instance: New Orleans-Hawaii; LA-Hong Kong. There were always activities if you so chose to participate. Regatta is about destinations, so on our first segment which involved crossing the Atlantic it was boring, very boring. There were lecturers but the topics were poor (Reorganizing the Pentagon" & "Transforming the Army") so unless you wanted to take bridge lessons or play bingo at $15 per card, there was virtually nothing to do for 8 days other than read, eat, drink and hang out in the casino. Most nights there were long waits to get into the dining room if you went around 7:30 to 8pm. We solved this by eating at 9pm, but then missed most of the shows which started at 9:45pm. There is no extra charge for the specialty restaurants. This is understandable, because the food is equally good at all three venues, Toscana, Polo and the Main Dining Room. We went to Tapas only one night, because we are not fans of buffets for dinner, but the food there was also very acceptable. We differ with the claim that the food is "the finest at sea". I think it is good and compares favorably with Crystal and Raddison, but a notch below some of the best specialty restaurants like the "Olympic Restaurant" on Millennium. The service was inconsistent in that Oceania was apparently staffing Insignia at the time and half of our crew were new, and although they were trying hard they were definitely on a learning curve. The second segment Lisbon to Barcelona was better in that we had numerous ports to occupy our time. I heard complaints about the cost of the tours, but I can't comment because we have not cruised in this part of the world before and cannot compare the tour prices on Oceania with those of other cruise lines. Examples of a couple are: A 90 min bus ride to Seville and back with a tour of a cathedral and a couple of hours free time to shop was $125US pp and the Vatican was $150US pp for the day. We took seven tours, and found the guides ranged from good to mute (hardly talked). Speaking of ports, I noticed on various postings here that shortly before we boarded people complained of a virulent upper respiratory virus infecting many passengers. With this in mind we were surprised (or perhaps not surprised) to see there was no disinfecting of hands when boarding the ship at various ports and no disinfecting of handrails on the gangplank as has been done on the 5 cruises we have been on since the SARS outbreaks. The shows were done on the cheap, but we thought they were very good. Singer, John Paul Almon (who ran the shuffleboard during the day) did a couple of shows and was sensational. The pianist from the Martini bar did a show a couple of nights and the assistant social hostess Diana Dimarzio did a show, as did a group from the Orchestra, plus the Orchestra itself did a show. In all our years of cruising, we have never counted the days until the end of our cruise - this time we had a countdown going before the cruise was half over. The highlight of our cruise was the day we disembarked. Read Less
Sail Date March 2004
This was the most horrid trip that I have ever been on. I contacted the company right after returning, and never received a return phone call. I have sent numerous emails, also without a response. BEFORE THE CRUISE  We received our ... Read More
This was the most horrid trip that I have ever been on. I contacted the company right after returning, and never received a return phone call. I have sent numerous emails, also without a response. BEFORE THE CRUISE  We received our documents in good time, the air arrangements were poor to say the least, and we were traveling for over 24 hours before we got back to Minneapolis, not to mention the drive home to Iowa. ACCOMMODATIONS Our stateroom, penthouse suite 8019 was well maintained, kept clean by our attendant, and the bedding was fine. I cannot say that it was as spectacular as the company advertises, but it was acceptable. Our penthouse suite was a nice size, however, could have been furnished better. On Celebrity we had a bar in our suite with wine and other types of glasses always there. On this ship there was no such animal, and we had to ask every day for glasses. OVERALL ATTITUDE OF THE STAFF This was the worst staff I have ever dealt with. Frankly, they acted like they were doing us a favor, not the other way around. They were not friendly, and could do nothing on their own. From the front desk to the dining room, the staff was pathetic. We even met with the Hotel Manager (General Manager) after four days of total frustration. He had sent a letter in response to our comments that had been submitted just a few days into the cruise. We called to confirm that we wanted to meet with him, as well as some friends of ours. He agreed. When we went to the area( the main lobby) to meet him, he refused to meet in private. He wanted to have us sit in the lobby and discuss these issues with us. We told him no, and he finally agreed to meet in his office, which was were you have private meetings in the first place. We listed our complaints, dining room service, cold food, and a multitude of others. He became defensive, and never once offered the simple question "what can I do to make it right". It was just a patethic example of how the lack of leadership does come from the top. No wonder the staff was so horrible. The hotel manager could not even set a good example. STAFF PERFORMANCE AND SERVICE I would say the officers were poor based on your meeting with the hotel manager. The butler was a joke. He didn't even show up for two days ("because he did not want to disturb us",) never offered to do anything, and we always had to ask. I had the tips removed from our bill, and I assure you he received nothing from us. His name was Manuel, from Portugal, and basically did the absolute least he had to do. We ask him twice to make reservations for us at the two speciality restaurants, and never once did he even get back to us. The bar staff leaves a lot of be desired. One evening the waitress accidently put two glasses of wine on our friends tab, as only one should have been his and one mine. She did not know and it was not her fault. When she brought the bill back we expained it was on two separate checks. The next thing we know some woman bar manager comes marching in the dining room with this poor girl and made her apologize in front of us and just about everyone in the dining room. Not to mention the scene it made. We were embarassed. Then they both come back with two glass of wine and give them to us. Again, another scene. DESTINATION SERVICES DEPARTMENT This was a joke. We took three tours and the only one that was acceptable was in the Azores. The one in Funchal the gal read the script for three hours, and the worst was the one in Jerez, Spain. There was a man in a wheelchair with his wife, and myself with an injured leg with 25 stitches in it. Neither of us could walk. The bus dropped us in town, and this was a walking tour. My husband spend all of his time trying to help the man in the wheelchair as his wife could not do it by herself. It was very difficult for me to get around on these streets, and we were never informed that the bus would not be available to us. When we returned we went to the DESTINATION SERVICES desk, and ask for a refund. The lady with her husband in a wheelchair did also. We were required to fill out a form as to why we felt we should have our money back. Then when the completed form was taken back, the DESTINATION SERVICES manager said he would have to take it to the hotel manager for approval. That evening we received a voice mail during dinner that we would not receive a refund, and we would need to contact the Miami office. We paid $120 total. I saw the lady with the handicapped husband, and they told her the same thing. ENTERTAINMENT AND ACTIVITIES T here really was not much to do. I enjoyed the art auctions and other than that, crafts, etc (everything had an extra charge) were of no interest. My husband attented the "Enrichment Lectures" given my some retired 3 star admiral who spent 20 years of his career in the pentagon ( not quite out with the troops) and his talks were all political. Very pro Geroge Bush, and not at all what should have been on a cruise ship. Read Less
Sail Date March 2004
Regatta Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 5.0 4.2
Entertainment 3.5 3.5
Public Rooms 4.0 4.4
Fitness Recreation 4.5 3.8
Family 2.0 3.8
Shore Excursion 4.0 3.2
Enrichment 4.5 3.5
Service 5.0 4.3
Value For Money 4.5 3.5
Rates 4.0 4.0

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