51 Oceania Regatta Cruise Reviews

We chose this cruise based on itinerary, since we wanted to visit several islands. I had read rave reviews of the food, but that’s so subjective I didn’t have real expectations. The food was very inconsistent; great in day and not ... Read More
We chose this cruise based on itinerary, since we wanted to visit several islands. I had read rave reviews of the food, but that’s so subjective I didn’t have real expectations. The food was very inconsistent; great in day and not so great the next. The fish was awful - other than the tuna, I found bones in EVERY fish dish I ordered. We ignored the entertainment, as it just wasn’t for us. The staff are for the most part their bright spot - they learn your name immediately and make you feel very at home. I wish they didn’t try to sell you so many extras - one day we had 5 different staff members try to get us to sign up for a wine tasting within 30 minutes!!! Clearly there is a commission/bonus involved. Our butler was overworked and it showed - I think he had at least 10 staterooms he was attending to, if not far more. Our stewardess was an absolute gem!!! The cruise director, some guy named Shawn, needs improvement! Tendering was a mess - I’ll leave the details out but it was super disorganized. We were constantly late to port. I guess when they say “in port at 0800” they mean entering the harbor then. So when you see the times in port when booking your cruise, subtract at least 2 hours. Spa services were inconsistent, with one masseuse good and another terrible. We enjoyed meeting so many wonderful people, as the smaller size of the ship facilitates meeting and interacting with other guests. In a nutshell, Oceania isn’t for us. Read Less
Sail Date March 2019
Primary reason for choosing this cruise was the ports of call. Unfortunately three of our ports of call were bypassed by Oceania; Carbo San Lucas Mexico, El Salvador and Nicaragua. Instead we spent 2 1/2-additional days at sea. It is like ... Read More
Primary reason for choosing this cruise was the ports of call. Unfortunately three of our ports of call were bypassed by Oceania; Carbo San Lucas Mexico, El Salvador and Nicaragua. Instead we spent 2 1/2-additional days at sea. It is like a cruise to no where. We have no idea why the ship was unable to arrive at Costa Rica on time. We arrived five hours late causing us to miss the eco excursion, which was most important for my wife and I. Since we had two and have extra days at sea, you would think we would have arrived on time in Costa Rica. We arranged a meeting with the ships general manager. We received little sympathy. As a matter of fact we were threatened by the general manager not to have conversation with other passengers relative to our disappointment.We are in the process of filing a formal complaint with Oceania's senior management and parent company(Norwegian). All in all the cruise was a big disappointment. The hostile atmosphere made us very anxious and apprehensive for 18 days. The cruise was my wife and my seventh cruise with Oceania. The Staff in the Terrace Café had a major communication problem. Most of them were(I believe) from India or the Philippines. You had to explain to them exactly what you wanted and half the time it was received incorrectly. Big disappointment. Read Less
Sail Date October 2018
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and ... Read More
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and missed 5 excursions. Communication from Captain or cruise director was terrible. No explanation for any thing. Morale among the passengers was very poor. I'm sure they lost some loyal customers (including my husband and myself) The food in Grand Dining Room and The Terrace is still very good, but a step down from what we experienced on previous sailings. Toscana and Polo Grill are still wonderful. Service staff in general were lovely, but some were poorly trained with snafus on drink orders and restaurant reservations which seemed to disappear even though we had the print out summary of our reservations from the front desk. There was no explanation, no apology and we were supposed to feel grateful that they managed to "fit us in." There were power outages and some ship sections experienced non- flushing toilets at times. The ship is due for an overhaul and we got the impression it had many ongoing mechanical issues. But none of this was address by the staff. Our cabin was quite nice and kept very clean by housekeeping staff. There was good entertainment and plenty of activities like Trivia, golf putting, shuffleboard, ping pong, Bridge lessons and games, casino w slots and poker tournaments, karaoke. But we went for the port visits and excursions, not endless sea days. Read Less
Sail Date October 2018
There are many reviews of this poor cruise already posted. I support the information and analysis and conclusions reached by the reviewers as well as information and analysis in the current thread on the current Oceania board. ... Read More
There are many reviews of this poor cruise already posted. I support the information and analysis and conclusions reached by the reviewers as well as information and analysis in the current thread on the current Oceania board. While new to CC (thanks to my TA), I am not new to cruising across many brands. This was my 3rd and last Oceania cruise. My concerns are: 1) Oceania management anti customer first attitude - as reviewers have stated, no attempt was made to reinstate ports or find another port from the many cruise friendly ports along the Mexican and Central American pacific coast. Apparently they made the decision to kill ports 7 days before reaching the Baja and the tropical storm, Bottom line, we passed the Baja a day and a bit after the storm left the area. As others have noted, so we lost 3 days of ports but only were delayed 1 day in San Diego (a port swap from Cabo). Really? For 4 days be plodded along slowly - no attempt was made to speed up to get to a replacement port. They had the nerve to show up at 3 pm in Puntarenas Costa Rica which was 2 hours before dark. I heard an officer say to another that they had to get staff off for training in Miami. Ah, the real reason they showed up there. Bottom line, Oceania did not care about providing replacement ports because they already had our $ and frankly I believe they thought we were all sheep accepting Oceania's claim to fame. They have found out differently. The Oceania arrogance is the main reason why I will not patronize Oceania again. 2) The harassment and threats to guests. Thankfully I was not one of them, but I did hear comments from others about the situation. Not acceptable Oceania. 3) Regatta has a dubious mechanical history. I should have done more investigation on the history of this ship. It is not a pretty history. On the cruise before ours, the ship missed Juneau and lost power. On this trip, there were flickering lights, short power outages, toilets not working. I will check out the track record of any future ship before I book. 4) Food decline. The new menus reduced the choice and quality of food offerings. The food in the GDR was no better than my last Celebrity MDR experience. The food in the Terrace was a step down as well, granted they do have grilled lobster etc but that hardly makes up for the limited buffet. I have to say the food on this trip had little to no taste and I quickly lost interest in eating. The table side caesar salad in Toscanna was bland and of middling quality. The hard working staff were outstanding as usual. The overall atmosphere on this cruise was one of irritation and distrust - this did not go away and was overt on the last day when cruise comments were being prepared. In my many cruises, I have never heard a passenger load speak with such hostility towards the cruise line. There are many choices in the world of cruising so I will move my cruise business to a different cruise line. I will not speak highly of Oceania in the future. Read Less
Sail Date October 2018
Oceania Regatta – Panama Canal – From San Francisco to Miami – 18 Days – October 8 to 26, 2018 This voyage was a significant disappointment to me, my spouse and members of our group. It is doubtful if we and our group will ... Read More
Oceania Regatta – Panama Canal – From San Francisco to Miami – 18 Days – October 8 to 26, 2018 This voyage was a significant disappointment to me, my spouse and members of our group. It is doubtful if we and our group will patronize Oceania again because we did not receive a premium cruise line ship nor product and the negative specifics of this cruise as noted below sealed our decision. To summarize: 1) Cancelled ports before we left the dock in San Fran. We had 2 cancelled ports, 1 port reduced to 2 hrs before darkness and 1 port swap. Guests were provided minimal information on the reasons why quickly dying Sergio had such an impact on our itinerary - other than the Captain saying there is a tropical storm. San Diego was swapped for Cabo. Missed Nicaragua and El Salvador. Supposed to be in Puntarenas at 11 but arrived at 3. Were told tides were a problem there. We actually arrived 1.5 hrs before the lowest tide. The tide is 1 metre there. We believe that the tide excuse was a lie. We found out that the ship had to be at this port because staff were flying to Miami. They created 2 tours there both of which had the last 1 hour in total darkness. So they put their corporate requirements ahead of giving the passengers a real port day. There is a history of mechanical issues with Regatta as previously posted on CC (see below). There are also CC Oceania regulars who note Oceania has a history of missing and shortening ports. Bottom line - slowed down for 1 day to allow the storm to pass but missed 3 days of ports. The math does not work in Oceania’s favor. 2) No attempt to reinstate some ports given that Sergio moved across the Baja very quickly - many on the ship monitored NOAA so we were very much aware of the situation. Ship management never explained why we could not make another port. Total silence. 3) Number 2) then contributed to 3). On the pacific side, why was the ship going 15.3 knots for long periods of time? The ship is capable of a higher speed, why was it not engaged to reinstate a port? 4) On the Atlantic side, suddenly the ship was doing 20.9 knots. Why was this speed not available on the Pacific side? ie 2) and 3) above. The speed differential on the different sides set myself and the passengers into further disillusionment. 5) Water, Toilet, Power Disruptions - Lights were flashing from time to time, power was out 1 night at 2am, repeated toilet malfunction throughout the ship. Water was luke warm most of the time in the bathroom sink. No cold water in the bathroom. 6) Treatment of Guests. Guest relations was swamped with guests asking for information, return of port fees, more information on why the port cancellations, the unsatisfactory and unsafe tour buses in Acapulco, the poor tour in Puntarenas etc. Regatta management searched out guests who went to guest relations (particularly those requesting return of port fees and why no attempt to reinstate a port) and forced them to meet with the General Manager and other managers. In some cases there was 1 guest to 3 management. Guests were intimidated into signing paperwork to cease talking to guests, (myself included). If we did not sign, would be consequences. The defensiveness of the Regatta management was very overt. For 3 nights, Ray the CD, was booed in the Regatta show room. Some of the guests forced a meeting with the Captain. 7) Decline of food quality. Post the new menu in August 2018, the food size, quality, appearance, variety in the GDR and the Terrace had declined since my last trip in Sept 2017. All meat was tougher and portions smaller. Something was off, there was so little taste to anything even when labeled as Cajun. Quality examples – salads swimming in mayonnaise, bean salad in the GDR was 3 types of canned beans with 2 sliced onion rings, no dressing, no taste. A salad had the white/pale yellow insides of an iceberg lettuce with 3 pieces of blue cheese and 2 walnuts that is it. A very noticeable cut back were the high tea sandwiches – much higher % of white bread, less ingredients and decoration, less seafood fillings – and, a number of them were frozen, not cold. A couple at the next table took the frozen sandwiches down to guest relations to complain. They came back to their table and told guests that they were dismissed. There was some repeats given the voyage was 18 days. Thinking about Oceania's marketing "finest cuisine at sea" - did not end my trip with that impression. The food on this trip was similar to my mass cruise line experiences, with the exception of the specialties which were better. 8) The Ship and Cabin. A small ship with considerable movement in only 6 foot waves – would never book this type of ship again, found the movement actually dangerous. Given it is 20 years old it shows decent maintenance. As often reported of all the R ships of Oceania and Azamara, the small size of the bathroom and cabin size is not appropriate for a premium cruise line. A negative is also the balcony dividers, the dividers had a 2 inch opening against the hull so you really did not have privacy. 9) Shore Excursions. In Acapulco, the 12 person size tour van were unsafe. The seat belts did not work, there were no headrests and there was no A/C for the back half of the bus. Guests in the back left the excursion half way through. There was no pa system on the van, so the driver was constantly during towards the back to yell information - this often while driving!. The tour was good though seeing all the highlights and viewpoints. The vans were not premium quality as should be the case given this was an Oceania cruise. I and others were scared the entire time the van was moving. On to Puntarenas. As noted above, we were very late arriving. Only 2 hours to darkness. They put together two tours - one a brief area tour and shopping and one for a horse show. Our friends did the shopping tour. The bus was not well equipped and the last hour was driving in the dark. There was a very large lineup at guest relations and shore excursions thereafter. On the positive side: 10) Staff/Crew - simply outstanding in every regard. Their smiles, salutations, work ethic, friendliness and engagement a 10/10. All the staff, everyone, was great. The room stewardess and steward were wonderful and kept our cabin spotless and in order. The service was at a premium level. Unlike Celebrity who used to have pool wait staff, Oceania does and they also provide glasses of iced water on a regular basis. The service level was at the premium category. 11) Cabin 7047. Concierge. Excellent mid ship location. Quiet, no mechanical sounds and no operational rooms across from the cabin. 12) Other – Very good specialty restaurants with significant menu choice, a real high tea every day, a real Sunday brunch with ice carvings etc just like the old days, excellent live music aboard, excellent soundtracks and volume level, the breads were divine, port lectures good. The Oceania mattress was excellent. 13) No ship within a ship – everyone on Oceania ships mingle together and eat together and enjoy the same level of service. There is no overt class segmentation which isolates guests from each other like on the mass lines. There were many guests I spoke to who were on Oceania and Viking and Crystal because they refuse to sail on the mass cruise line ships that promote physical class segmentation. This is a major reason I have sailed with Oceania. 14) No mass market shrilling for sales, photo sales, painting sales etc. It was delightful to not have the mass market intrusive revenue generating experience. 15) Appropriate entertainment. The Oceania orchestra was excellent and very personable. "Grace" the string group were super especially their rendition of Michael Jackson's Thriller. The type of music like 60's and 70's songs, Broadway theme songs complimented the passenger profile. There were no Vegas style shows. Bottom line on this trip, the premium quality was not there and there was no trust in Oceania ship management and corporate. Like my household, many guests booked this cruise for the birding and naturalist opportunities to be provided in Costa Rica, Nicaragua, El Salvador - all were eliminated. I and others, ended up not trusting Oceania's explanation of why our itinerary was adjusted to such a significant degree. Everyone was aware of dying tropical storm Sergio. Perhaps a more customer friendly and detailed explanation of the impacts of the storm might have enabled guests to understand and accept the significant changes. It seemed that Oceania was not interested in working hard to reinstate a port for the benefit of the guests. The ship was plodding along at below 16 knots for many days, we do wonder why an original port, or another port of many along the Pacific side, could not have been reinstated since the ship can sail in excess of 18 knots. As well, there were guests who were well aware of Regatta's past mechanical history in the past year. This information became common knowledge on the ship. Some of these mechanical issues have previously been reported on CC. November 7, 2017 being towed by the Coast Guard into Honolulu after being dead in the water with no power. May 2018, delayed in Cartagena awaiting parts. On the Alaska cruise just before this one, the ship missed Juneau and again was dead in the water for hours. Other than the excellent service and excellent specialty restaurants, Oceania’s product was not better than other mass market cruises. One of the most telling experiences on this voyage was on the last day. By the pool, groups of guests were completing their questionnaires. People were talking and sharing their forms with the general comments being “cruise from hell”, “poor value”, “don’t trust them”, “food really declined” etc. People were angry. The group of 12 guests close to my chaise lounge were competing to see who could produce the most negative rating. In the end, Oceania management's aggressive response to guest questions told me they had something to hide. Read Less
Sail Date October 2018
We selected this cruise for it's itinerary - San Francisco to Miami with stops in Catallina, Cabo San Lucas, Acapulco, El Salvador, Nicaragua, Costa Rica, Panama, Columbia and Havana. On day one an announcement was made that ... Read More
We selected this cruise for it's itinerary - San Francisco to Miami with stops in Catallina, Cabo San Lucas, Acapulco, El Salvador, Nicaragua, Costa Rica, Panama, Columbia and Havana. On day one an announcement was made that because of Hurricane Sergio we could not stop at Cabo San Lucas, El Salvador, Nicaragua and we would get to Costa Rica very late in the day. Pretty quickly "Hurricane Sergio" fizzled out. With no further explanation the ports were not added back in. When questioned, the Executive Consigliere and others had no answer. The best we got was "we would arrive at the port at night". This explanation made no sense. While I am very in favor of safety, this seemed to be an opportunity for Oceania to save on port charges. Is the increase of spending on days at sea better for them? Some of the passengers had been on the Regatta prior to this cruise for an Alaska cruise (back to back cruises). The port in Juneau was deleted because of wind. These ports deletions gave us many more days at sea. On a small ship there is only so much bingo (45 minutes a day) and shuffleboard you can play. Another passenger told us that on a previous Oceania cruise that was to include Easter Island there were 11 straight days at sea also because of deleted ports. At the halfway point of the cruise we were given a survey to complete. We felt that the Main Dining Room food quality had really declined since our last cruise. We had several staff personally find us and discuss with us and try to rectify. Of course we mentioned the deletion of the ports on the survey - NO ONE addressed that with us. The excursions were not as good as we have experienced in the past. The last one - Highlights of Havana - was a waste of time and money. It was a bus tour. While the very high back seats were comfortable, they blocked vision. We could see very little from our seats. The tour guide was very hard to understand and he took us to a cemetery and told us we would have a special guide there who we should tip. The special guide spoke no English. Also the bathroom on the bus was out of order. Not good with the age of the group. Food in the specialty restaurants was excellent. Service there was excellent as well. Cruise Director did a good job. Read Less
Sail Date October 2018
After much research, we chose this sailing because of the nine ports of call included in the itinerary, which means fewer days at sea of course. We boarded the ship in San Francisco on Mon. Oct 8 with a 6 pm sailing scheduled. ... Read More
After much research, we chose this sailing because of the nine ports of call included in the itinerary, which means fewer days at sea of course. We boarded the ship in San Francisco on Mon. Oct 8 with a 6 pm sailing scheduled. Emergency evacuation drill was in the hour prior to sailing. After getting us all assembled on the deck, the captain came over the PA system telling us that due to a storm forming in the Pacific, Sergio, our itinerary would be changing. Sergio was set to make landfall on the Baja Peninsula on Fri. Oct 12. Therefore, we would not be visiting the ports of Cabo San Lucas, El Salvador, Nicaragua and instead of a docking time of 11 am in Costa Rica we would be delayed until 1 pm. We would still have Catalina Island and San Diego would be added. That would mean the first sea day as planned, 2 stops in the US and then 3 and a half days at sea in a row before arriving in Costa Rica. Catalina Island is very small and while San Diego is an interesting city, many had been there before, or at the vey least, we all know how easy it is to visit if one wishes. This announcement brought immediate negative, unhappy reactions from the guests. Sergio? There was nothing in the news about this storm. The captain emphasized safety first. Safety yes. But this seemed to be a drastic reaction to a storm that had not yet made any presence in the news media. Many of us wondered why, if we had to miss ports, the decision was not made to push out right away, skip the US ports and get south of the path of the storm. Visiting the countries in Central America was a big attraction to this sailing and they were wiped out from the get-go. In the end we did not even dock in Costa Rica until 3 pm (we were told because of tides??) and had to be back on board in 4.5 hours. At first glance that might seem acceptable but one must realize that it was dark about 5pm so we could see nothing of their stunning natural environment. As it turned out Sergio crossed the Baja late Fri. morning as expected and was only a tropical storm. Missing the ports was disappointing enough but there was no apology, seemingly no remorse and absolutely no perk or credit of any kind offered to soften the blow. Sergio fizzled out. but apparently, we could not even pick up one of the missed ports. And we were late arriving in Costa Rica because of tides? What does that mean? No explanation given. After returning from this cruise we began searching the internet and found reviews reporting that Regatta has a habit of missing ports. Why? No answers have seemingly been given to anyone. I must say though that the food on the ship was wonderful. The service staff were generally attentive and responded to requests. Their methods of communication however need improving. Most important announcements were printed and placed on the bed. Sometimes we found notices stuck on our door. Once they placed a printed notice at the gangway expecting passengers to see it and pick it up. WHAT? Not everyone got off the ship at that port and many people simply did not see the notice as it was not handed out or pointed out in any way. They continued to post incorrect information on the TV days after changes took place. A smaller point that should be addressed includes reminding guests of the dress code for the grand dining room and actually making an effort to ask guests to adhere. Caps, shorts and flipflops don't belong there. If this had been my first Oceania cruise it might very well have been my last, so disappointed was I with this sailing. One last comment here- debarkation was a nightmare. It took about 2 hours for the ship to be cleared and the removal of luggage was dreadfully slow. People were anxious as flights were leaving and some had to have missed theirs. Upon investigation it seems this is not the first time Regatta has had this problem either. Other ships in Miami seemed to get their passengers off. But Regatta was abysmal.!! Read Less
Sail Date October 2018
We chose this cruise because of the great intinerary, half of which we never got to see. Before we even left San Francisco it was announced that we would be skipping three of the ports and we got to Costa Rica too late to do anything, ... Read More
We chose this cruise because of the great intinerary, half of which we never got to see. Before we even left San Francisco it was announced that we would be skipping three of the ports and we got to Costa Rica too late to do anything, basically missing four ports. There was no credible explanation given. Never an apology or offer off compensation. To top it off we had a horrific experience on the tour in Cartegena and asked for a refund. Hah! Of course not. This was our third and last Oceania cruise. Every one has had ports canceled with no offer of refunds or credits. We went on an Easter Island cruise two years ago and they cancelled Easter Island!! The food was mediocre. The entertainment was good, as were most of the crew members. Oceania customer service very poor. Every passenger we spoke to on the ship said this is their last trip with Oceania. Read Less
Sail Date October 2018
This was our first, and last, Oceania cruise. As other reviews on this voyage have noted, Oceania failed to deliver a premium cruise and their arrogance towards the guests was visible and disgusting. The one bright spot was the ... Read More
This was our first, and last, Oceania cruise. As other reviews on this voyage have noted, Oceania failed to deliver a premium cruise and their arrogance towards the guests was visible and disgusting. The one bright spot was the hardworking crew - the best service we have received on a cruise. * The ship itself is small and not stable even in low wave height * The food in the Terrace and GDR was marginally better than the mass cruise lines we have patronized, but the service in these venues was better as there was less handling of food by passengers - simply more staff and more clean tables. Nice ambiance given all the tables had tablecloths. This was a premium item. * The specialties were only a bit better than experienced on Celebrity really, but there were more menu items to choose from, but more offerings does not automatically equate to quality. A bit better refers to having the roasted garlic in the bread basket in Toscana, the olive oil wagon etc. * Enjoyed the real high tea. The tea sandwiches were cheap though * The shore excursions were few due to the inappropriate port cancellations. Vans in Acapulco were unsafe with no seat belts, limited to no a/c. The shore excursions were often focused on shopping etc We did not believe Oceania's explanation on why 2 ports were cancelled, 1 port shortened to 2 hrs only before nightfall, a swap of Cabo to San Diego. The small tropical storm off the baja moved quickly. We passed the baja the next day with no sign of clouds or waves. The most insulting aspect of the cruise was Oceania's 0 effort to provide guests with a replacement port as the tropical storm had died quickly. There are many ports along the pacific side which we could have visited. I also heard from guests that Regatta management was harassing guests who complained. The mood was very depressed on this cruise. For the entire 18 days guests were complaining about the loss of ports etc. We could hardly wait to get off this ship and end the cruise. We paid a premium price to Oceania and they failed to deliver. Read Less
Sail Date October 2018
We had always wanted to go to Alaska - chose 4 days pre cruise in Denali - expensivel rip off for 3 actual hours in park. They dont bother to tell you the Mtn is actually 90 miles away from park..... Restaurants so tightly packed you ... Read More
We had always wanted to go to Alaska - chose 4 days pre cruise in Denali - expensivel rip off for 3 actual hours in park. They dont bother to tell you the Mtn is actually 90 miles away from park..... Restaurants so tightly packed you can barely move......not enough staff - very haphazard service - overworked staff and not very personalized as they see you a couple of hours later and look right through you as if they have never served you.....menu looks amazing very well presented but does not taste that good - tasteless , badly cooked fish - food cooked way in advance......although some of the meals were good but not reliably so.... serve coffee with no spoon sugar and cream and have to wait 5 mins for someone to bring it in specialty restaurant...... did have 3 very nice waiters , excellent hostess in main dining room. Huge emphasis on drinking and gambling............shows mediocre and cruise director needs to retire. Cant hear any announcements from cabin. Book your own tours ridiculousy expensive - can book for ½ the amount on shore. Thing that really really pushed us over the edge was $89.00 transfer charge per person from ship to airport - transfers have always been included - very rude unhelpful destination services. Took taxi for $40 to airport for 2 people ......The service or food is NOT 5 star - have been spoilt by Viking River and Sea Cruises would not travel Oceania again. Great ports though. The first time I have not felt sad leaving. Not very personalized service like Viking. Read Less
Sail Date July 2018
t: Left Miami with huge expectations. Boring tour of Havana. After leaving Havana we were soon informed about engine problems that would cancel our Cartagena shore excursion. The one excursion I was truly looking forward to. Went thru the ... Read More
t: Left Miami with huge expectations. Boring tour of Havana. After leaving Havana we were soon informed about engine problems that would cancel our Cartagena shore excursion. The one excursion I was truly looking forward to. Went thru the canal and on to Costa Rica. Did a walk in a cloud forest where we saw one bird and one poison is frog. Had two folks who never should have been on the exclusion because of inability to walk the trail and suspended bridges. After Costa Rica was informed that our Nicaragua port would also be cancelled. My second most looked forward excursion. On to Acapulco and Cabo (shore excursion shortened to 3+ hours). We also had a gastrointestinal issue that quarantined anyone effected for the remainder of the voyage. We were not affected with intestinal issues but unfortunately the crew was so overwhelmed that the service onboard was unsatisfactory to say the least.No one onboard was compensated until the last night of the voyage which was a 2 hour open bar and tell me how that benefits those of us who don't drink? We also were given credit for our additional shore excursion but ironically they credited us for a shore excursion that we actually took in Cuba. So what about Cartagena and Nicaragua that was part of our OLife package. We were supposed to disembark in San Francisco at 9:00am. We wound up clearing customs at 4:30pm which left us 19 minutes to get to SFO for our 4:49 pm flight home (United #1723) the last flight home. So we had to take a taxi ($62), rent a hotel room for the night ($158.35) and buy dinner($35.) when I asked one of the oceania agents at customs about taxi,hotel, and food he pretty much shrugged his shoulders and walked away. Very professional! For the price we paid (2-3 times what other cruise lines charge) we expected so much more than what we received. Did I mention the $500. tip charge that was tacked on to our final bill. A hefty tip for such poor service. We will enjoy Celebrity from now on. Most disappointing! Read Less
Sail Date May 2018
We chose this cruise based on the cruise line’s reputation and itinerary. This was our first Oceania cruise and it left a bad taste. The cruise was scheduled to be at sea for three out of ten days. On the first day at sea, we were ... Read More
We chose this cruise based on the cruise line’s reputation and itinerary. This was our first Oceania cruise and it left a bad taste. The cruise was scheduled to be at sea for three out of ten days. On the first day at sea, we were told that the ship would need to make an emergency stop to tender an ill passenger to shore. We were to have another day at sea and the captain indicated that we would probably still be able to make it to St.Kitts on the third day. We were then told that due to some operational considerations we would miss the port in St. Kitts. The explanation left most passengers to conjecture that the decision not to stop was due to “bean counters” in the corporate office. We were disappointed about missing the port, but we were really disappointed by the lack of communication and candor. And, while sitting on the Regatta for three days at sea may seem like a luxury, there are very limited actiivities and facilities. The cruise line did not provide any additional programming for this additional day st sea — it was a repeat of days 1-2. If you are looking for excitement, look elsewhere. Passengers from what we could tell skew on the elderly side of the spectrum so having medical evacuations is more likely to occur. It’s unfortunate for those in an emergency medical situation, but Oceania did not handle this well. The first stop was Great Stirrup Cay, an island owned by NCL. It was not at all impressive. The lunch provided is privately catered on the island and was not great. Plus the eating area was bombarded by sea gulls. Service was mediocre. The other port worth mentioning was Nassau. We got into port two hours late due to weather. Other ships seem to have arrived as scheduled. Our late arrival severely impeded our ability to enjoy this port — we had day passes to a resort. Instead of enjoying a leisurely day it ended up being a couple of hours. On days at sea, people reserved prime lounge chairs early in the morning, then went to breakfast or back to sleep. The rule about reserving lounge chairs was not enforced. Otherwise, the pool deck was pleasant as was the pool. On the plus side, the staff on the ship other than the officers, were wonderful and food was very good. And that’s a good thing given there wasn’t much to do but eat. We did catch a few of the shows — the singer song writer and comedian were very good. We like the idea of a smaller ship such as the Regatta and are willing to forego the bells and whistles of a large ship for a more intimate experience. However, the lack of attention to or concern about the passenger experience really turned us off. We did meet many repeat passengers who have been loyal to Oceania. However, they too, were disappointed in the way the captain and other officers managed this cruise and many mentioned a decline in service since NCL took over. I would not recommend this cruise line based on our experience. Read Less
Sail Date April 2018
The employees at Oceania Cruises with the highest salaries must certainly be those paid to create the beautiful brochures which describe in detail the cruises and shore excursions that one will experience aboard their ships. They are ... Read More
The employees at Oceania Cruises with the highest salaries must certainly be those paid to create the beautiful brochures which describe in detail the cruises and shore excursions that one will experience aboard their ships. They are masters at selling travelers a vacation that apparently that is far different than the one you will actually experience. We were so very excited to spend our honeymoon aboard the Oceania Regatta in the Caribbean. What could be more romantic than a 10 day multi island tour aboard a luxury sailing ship? Well, nothing – if you actually choose a luxury cruise line – which I assure this is not. The rooms are tiny, and the bathrooms so small you can almost touch the walls from one side to the other with your arms extended – and we were in a concierge level cabin. The very small balcony – or veranda as they call it – is just adequate – with barely any privacy as the people on either side of you are separated only by a thin metal strip so you hear every word they say. We did appreciate the service of the ship stewards who were professional and friendly and always greeted you by name. The same can be said of the restaurant staff – quite amazing and very welcoming. The ship’s management, however, is sorely lacking in customer service. We had a terrible experience with the director of shore excursions – we were treated so rudely by him in fact that as a result of that encounter we would never sail this cruise line again and would never recommend it to anyone else. The shore excursions themselves are a joke – terribly planned and executed. We were stranded at sea on a boat with a broken engine, left to fend for ourselves on a snorkel tour where were simply dropped at a pier with no supervision and left to board a pontoon with 40 other tourists from who knows where. There were tours that were cancelled at the last minute, and one tour which bore absolutely no resemblance to the description in the brochure. . A true waste of time and money. The disembarkation process was so chaotic it became dangerous, with passengers crowded into narrow passageways and staircases for almost 45 minutes. Our ship also experienced cancelled port of calls at the last minute (not due to weather) and no refund of port charges (these charges are included in your cruise fare and you do certainly pay for them). The food was quite good, the entertainment barely passable, and the ambiance and design of the ship - with a couple exceptions – is quite unremarkable. We have traveled on luxury ships prior to this cruise voyage, and I urge you to look at other options if you are in the market for a vacation that delivers what it promises. This cruise line does not. They cater to a much older clientele which you would certainly never know by looking at the misleading images in the brochure. When we returned home we sent a letter to Oceania customer service (as we were directed to do by ships personnel) outlining our issues and experiences with our cruise We received a letter back with a line by line refutation of our complaints which attempted to shift blame on us, the customers, for issues which we clearly had no control over and for which they refused to take responsibility . Not only does Oceania they not provide what is promised in all their printed literature, they apparently don’t even care. LOOK ELSEWHERE! Read Less
Sail Date April 2018
We chose this cruise line and ship due to its small size (approx 650 passengers) and having gone on an extended and enjoyable cruise last year with them to New Zealand and Australia. This year's cruise from Honolulu to Miami was ... Read More
We chose this cruise line and ship due to its small size (approx 650 passengers) and having gone on an extended and enjoyable cruise last year with them to New Zealand and Australia. This year's cruise from Honolulu to Miami was unfortunately very unpleasant. I am writing this review to voice my and my wife's extreme disappointment concerning the above Regatta cruise which we recently completed. It started off on a sour note when we were forced at the last minute to delay our stateroom boarding by over four hours due to a medical issue suffered on the previous excursion in which over four passengers had come down with the norovirus. This required the entire boat to be continuously disinfected for the first seven days of our cruse. Although it did not affect any of our Hawaii destinations it certainly affected the level of on board service which was extremely slow and at times disorganized. We understand the necessity for the precautions which had to be taken to ensure there was not another outbreak but it still was a irritating issue to deal with. However this is not the reason for this review. Our main complaint had to do with an issue which occurred after leaving the Hawaiian islands. During our sea cruise towards San Diego a passenger became ill which necessitated the ship being turned around and returned to Hawaii so the passenger could be air lifted to a medical facility. This caused an eventual 26 hour delay and some major changes to our remaining itinerary. As a result two of our remaining nine port calls were cancelled (Cabo San Lucas Puerto Quetzal) and a third (Corinto) was reduced in time from the nine hours to five. Two private tours we had booked had to be cancelled and others rearranged. The itinerary changes also added two additional sea cruising days (going from 11 to 13) to an already onerous amount. So basically of the nine remaining port calls we lost two entirely and half of a third. Needless to say we are very unhappy about all this lost time and disruption to our trip due to the illness of one passenger. We understand the situation was possibly life threatening and the necessity to get the passenger medical attention. However because of all the port cancellations and disruptions this caused we felt at the very least we should be entitled to some compensation. We discussed the matter with the Regatta on board executive concierge who was attentive but basically said if we had any complaints we should notify Oceania guest relations and gave us the email address. We knew the cruise line could change itineraries at its discretion, however we felt this went way beyond a minor inconvenience and certainly was not an act of god. This was our second long cruise with Oceania (we attended last year's 23 day Australia, New Zealand, Indonesia which we greatly enjoyed) and strongly felt we should have been at least partially compensated financially for all the lost time due to one passenger's illness. This complaint was sent to the Oceania guest relations email while we were still on the cruise and after seven days and having received no response we sent a copy of the email to Robert Binder, the CEO of Oceania. Within 24 hours we received a reply from guest relations which basically said no compensation and referred us to the fine print in the cruise contract about changing itineraries. It is sad to think it required a letter to the CEO in order to get guest relations attention and the courtesy of a response. What was sadder and inexcusable was the total indifference of Oceania to our complaints. For a company that touts its world class cruising experience its customers relations staff was woefully indifferent to passenger complaints. We more than likely will not be cruising with them again. As far as the onboard experience was concerned we have the following comments: Cabin - room service staff was excellent - maintenance staff was not. Our air conditioning was mostly inoperative the first four days of the cruise before finally being fixed on the third attempt on the fifth day. Dining - service in the beginning was very slow probably due to the sanitation precautions that were being taken due to norovirus outbreak on previous cruise. After first seven days and discontinuance of constant disinfecting, service was very good. Food for the most part was very good to excellent especially in the speciality dining rooms. Activities: very poor selection of activities unless you like bingo, line dancing and gambling. Fortunately the onboard lecturers were very good and knowledgeable. entertainment: was typical cruise ship caliber - nothing special. Read Less
Sail Date March 2018
It had the itinerary that I was interested in. My cabin mate and I were quarantined for 48hrs prior to reaching Honolulu and then advised that because I was still symptomatic we would continue to be isolated for another 48hrs and kept ... Read More
It had the itinerary that I was interested in. My cabin mate and I were quarantined for 48hrs prior to reaching Honolulu and then advised that because I was still symptomatic we would continue to be isolated for another 48hrs and kept in isolation until I was no longer was symptomatic. She had no GI symptoms, only myself That was an unworkable option for me since I suffer from acute claustrophobia which morphs into anxiety attacks probably caused by PTSD. I'm a Vietnam veteran which explains the PTSD. It was recommended by the ship's doctor that we disembark in Honolulu which we did. We had upgraded to a Penthouse Suite 10 days prior to Honolulu for an additional $4,000 that became available in Honolulu. Our belongings were transferred from cabin 7115 to 8022 in Honolulu after we docked. CDC came onboard and conducted required sanitation procedures. While this was being done we were released from quarantine and I checked into the Tripler Medical Center Emergency facility (VA Hospital) for further evaluation and lab tests that took three hours. We returned to the Regatta and packed our suitcases located in the new cabin. We were in our new cabin for 35 minutes while we accomplished that task and then were escorted off the ship and checked into a hotel in Honolulu. We were advised by the Executive Concierge that none of the monies spent on the cruise even the $4K would be recoverable. There were many pax in the lobby waiting for their cabins to be ready, some requesting cabin upgrades. Obviously 8022 was now available so they flipped our cabin for another $4-6K before the ship left port. As I indicated, the food and staff were superb, the entertainment average and the land excursions below average. Guest speaker for the cruise was Adam Tanner who was also superb! Because of the horrible mishandling and the way we were treated.........it was apparent that those making decisions wanted us off the ship, I'm giving Oceania Cruises an "F". Read Less
Sail Date March 2018
Summary: A most disappointing cruise with Oceania. With essentially 3 missed tender ports, 3 evacuations for medical reasons, mechanical issues with the PA system that forced 1 missed port and one delayed port, What was to be a ... Read More
Summary: A most disappointing cruise with Oceania. With essentially 3 missed tender ports, 3 evacuations for medical reasons, mechanical issues with the PA system that forced 1 missed port and one delayed port, What was to be a moderately port intensive cruise became a transatlantic cruise with a couple of stops in Australia and Indonesia. My DW thought it was a 1* -- I thought it was a 3* = 2* average I must admit that I am not an expert at maritime weather, but Aussie tour guide on this cruise I have talked with stated -- you do not get Esperance, Exmouth and Kangaroo Island during January. I should not have to know this, but I expect Oceania operations to know such matters. Further scheduling Cairns on Christmas and Boxing days was a waste. Scheduling Darwin on New Year’s Day is also a mistake. This was our 13th cruise with Oceania. Second time on Regatta our first cruise was also on her. I must question my Loyalty to Oceania now, especially in view of our expectations for this cruise and how badly we were disappointed. You see a lot of new competition (like Viking) in this market. Embarkation/Disembarkation – was smooth and efficient. We arrive at 10:50 and were on the ship in Terrace by 11;15. Getting off was easy and quick. There was lots of help locating luggage. Ship’s Condition. The R ships are old and the furnishings in our stateroom certainly could use a makeover. Much of the issues are cosmetic but we had mechanical issues too like AC not working, veranda door could not be opened, bathroom that would not lock, low water pressure. All were taken care of in first couple of days, but it is symptomatic of the ship. They really need to makeover the PH showers. These are not safe and never have been. Easy to slip or fall getting in/out of the shower-tub. The service. Very mixed when it was good it was great. When it was bad it was horrible. Early on it was horrible – attribute this to the new and old crew – many got off early in the cruise. Mid cruise to end of cruise it was excellent. The food. Was a fan of O food in past, and this cruise was a disappointment. The food in the Terrace was bland and tasteless. The servers would give you small portions – you had to ask for more or a larger slice. Food temperature was an issue too. Definitely a lack of quality assurance in kitchen. Breads (croissants and baguettes were either the usual great or just poor). Unfortunately, the meal highlights in the Terrace – were the baby roaches running through the fettucine. My DW had to point this out to the “chef” several times before he removed it to the back. The GDR had issue with food temperature and quality. No consistency. Best meals were those from Red Ginger and the Sunday Brunch. The food in Toscana was excellent and consistent and the service was the best of any dining venue. Food in Polo was a big disappointment. Meat was dry and tasteless. I guess dry aged beef – means drain the blood and age the meat so it has no taste. Excursions -- we did a mix of private and Oceania. The Oceania tours were well organized, but expensive. We had a mixed bag of experiences some the best we have done and some just so so. So, to summarize – Itinerary- Poor --too many missed ports. I had been to all of the cities (Adelaide, Bali, Cairns, Brisbane and Melbourne) – we missed all of the small ports except the last one Eden. Embarking/Disembarking – Excellent Stateroom/Ship – Average Service – Average to Excellent (early on it was so-so) Food – Mediocre to Poor – comment – highlight were the roaches in the pasta. So will we be back -- maybe. But we are also booked and looking at Crystal, Viking and Silversea. Read Less
Sail Date December 2017
Our trip of a life time - circumnavigating Australia. 1.Advertised as best gourmet dining at sea - not so! Boring watery vegetables, mashed potatoes like soup, tough lobster and meat etc etc 2. One excursion promised 4 things - we ... Read More
Our trip of a life time - circumnavigating Australia. 1.Advertised as best gourmet dining at sea - not so! Boring watery vegetables, mashed potatoes like soup, tough lobster and meat etc etc 2. One excursion promised 4 things - we only experienced one of the 4 and our request for refund was handled very very poorly! 3. Our stateroom was small, tired, chipped and banged up. No actual advantage to paying for the concierge level except perhaps a bottle of champagne( we’re non drinkers) and one Oceania bag for 2 people. No concierge or lounge. 4.the fact that we missed 4 ports was blamed on the weather by the company. We think that Oceania needs to do more research - why were we cruising down the west coast of Australia during cyclon season? The advertising promised that this smaller ship would allow us to see parts of Australia not available to passengers on larger ships. False advertising! Very disappointing, expensive cruise and the company is not listening. There is no response to our requests for refunds, discounts etc - let alone any kind of apology! Read Less
Sail Date December 2017
This is not a luxury ship. Old with mildew present onboard. Ship should be retired. It is like a nursing home with poor entertainment and very little activities especially on sea days. We missed 4 ports because of 3 emergency medical ... Read More
This is not a luxury ship. Old with mildew present onboard. Ship should be retired. It is like a nursing home with poor entertainment and very little activities especially on sea days. We missed 4 ports because of 3 emergency medical evacuations. Service is efficient and food is good but not great. We are Elite class Celebrity and will never go on another Oceania cruise. Aqua class cabins on Celebrity and Blu restaurant is superior to Oceania. The excursions desk was helpful and did their best to offer good trips. Visiting Papua New Guinea was a waste of 2 ports .Komodo island was a ripoff. You can see the dragons in Singapore or Taranga zoo in Sydney. If you require a small ship do an Azamara or Silversea itinerary. Oceania is overpriced for the quality of the ship, ports offered and overall experience. Save your money. Our concierge cabin with veranda was tired with very little storage and horrible bathroom with a lousy shower ! Read Less
Sail Date December 2017
We found what we believed to be and should have been a once in a lifetime 18 day paradise cruise to the South Pacific. It was an anniversary so we went big and purchased a Vista Suite. Left from San Diego on Nov 1 for a wonderful 5 day ... Read More
We found what we believed to be and should have been a once in a lifetime 18 day paradise cruise to the South Pacific. It was an anniversary so we went big and purchased a Vista Suite. Left from San Diego on Nov 1 for a wonderful 5 day cruise aboard the Regatta to Honolulu. Schedule was one day on Honolulu, then to Kauai for a day, Maui for most of a day, a 4 day cruise to Farakova then to Nuku Hiva, Bora Bora, Moorea and Tahiti. Problem is we left Honolulu at midnight and about 1 am the ship went totally dead in the water with zero power anywhere, i.e. no toilets, water, nothing. At 5 am the Captain announced that we all needed to muster in common areas as they were running out of battery power and would not be able to communicate to the passengers. This was done and I must say the crew was fantastic, keeping all calm and happy. Turns out one issue was the emergency generator did not work at first, thus no power for the ship. We do not know why it went dead in the water. Final result was a tow back to Honolulu where we were allowed to disembark after noon to spend another half day on Oahu (not the best of the islands). Next morning we were told we were not going to leave until probably after noon so we were off for another half day repeat and back by 1:30 to spend another half day on board in port, not leaving until 9 that evening. Instead of seeing Kauai, Maui and Farakova, we cruised for another 5 days directly to Nuku Hiva. The rest of the cruise went very well but for missing 3 important islands Oceania offered a free cocktail party and $500 toward a future cruise in the next two years. Oh, and the chartered flight from Papeete to LA was supposed to leave at 10 but even the day before they found out it would not leave until 1 am. Many of us, ourselves included, had to miss our connections and in our case it cost us another $750 to change and book another flight. Very unacceptable. Please do not get me wrong here. Oceania is a wonderful line, the crew always exceptional and the food spectacular. The Vista Suite on the bow was a great way to go and we did have a great time overall, but of course were very disappointed to miss three islands. Regatta is a terrific ship and our first in the smaller class. We found that for us, we probably prefer the larger version with more restaurants, boutiques and other amenities but hey, that is personal. Read Less
Sail Date November 2017
We chose this cruise because of the 8 ports scheduled and the area. Due to a power failure we were tugged back to Oahu in the middle of the night, no lights, no toilets, and we were evacuated to the 9th deck in our pajamas and jackets for ... Read More
We chose this cruise because of the 8 ports scheduled and the area. Due to a power failure we were tugged back to Oahu in the middle of the night, no lights, no toilets, and we were evacuated to the 9th deck in our pajamas and jackets for 4 hours. We were stuck in Oahu for 3 days while the ship was "fixed". There was a fire on board during that time with no explanation given. 3 ports were eliminated from our itinerary, ones that were important to us. The incident was called an "inconvenience". Upon leaving the ship in Papeete, we were bused to a hotel meeting room where we sat for 12 hours. Our charter flight was delayed 4 hours, causing a change in our connection at LAX. We missed our flight to San Diego because LAX immigration was so crowded. Our luggage made it to SD but we did not. Read Less
Sail Date November 2017
This cruise was to celebrate our 50th anniversary and we had always wanted to travel to Tahiti and French Polynesia, plus the stops in Hawaii were also of interest. We have been to Hawaii before and were looking forward to Maui as we ... Read More
This cruise was to celebrate our 50th anniversary and we had always wanted to travel to Tahiti and French Polynesia, plus the stops in Hawaii were also of interest. We have been to Hawaii before and were looking forward to Maui as we have some favorite spots there we wanted to visit, plus had never been to Kauai. This was the unfortunate cruise that lost power and sat in Honolulu for three days. I won't go into details as others have stated at length the problems that guests were subjected to when they wrote their reviews. When the revised itinerary was given to us their letter said there would be "only minor adjustments to our itinerary". Imagine our surprise when we realized that minor adjustments meant we would lose 3 of the 8 ports, or nearly 40% of our cruise ports!!! Minor??? They referred to the loss of power as "Technical Issues". I agree with others that this is more than technical issues, these are major problems and this ship either needs to be totally overhauled, or retired. It was frightening to think of the outcome if loss of power had happened when we were hundreds of miles away from any assistance!! We spoke to the concierge on two occasions about compensation for the loss of such a big part of our cruise experience. On both occasions he told us to write to guest relations at the home office when we got home, to request compensation, implying that there would be something available, but not until the cruise was over. That was all fluff, he just wanted to get us away from his desk so he didn't have to listen to our frustrations. I believe he always knew Oceania would do nothing more than cruise credits. How dumb do you have to be to spend more money on a cruise line that fails to provide the trip that was promised the first time you traveled with them. Because this was a special trip for us, we pulled out all the stops and reserved a Penthouse stateroom, plus a deluxe dayroom at a resort in Papeete while we waited for our flight back to CA. Considering everything we spent, flights to and from California, excursions, tipping of staff, hotel stays at both ends of the trip, our cost was upward of $20,000. So we felt we had a legitimate argument for some kind of compensation, if nothing more than to refund the port charges and taxes for the 3 stops that were eliminated. NOPE! They just wanted to give us a few more dollars in cruise credits. It was insulting!! Our travel agent also intervened on our behalf to request a refund, but they didn't even acknowledge her email. As to what we received while on the ship, the food was OK but not the excellent cuisine that we had heard about with Oceania. They made a big deal about making reservations to the two specialty restaurants, but we did not find them to be exceptional at all. We actually preferred eating evening meals in the Grand Dining Room. We were very pleased with the staff, our butler was absolutely wonderful, as were all of the housekeeping crew, servers in the restaurants, attendants on the pool deck, etc. They all gave us wonderful service for which we tipped generously. Entertainment was mediocre most of the time, but we weren't expecting any broadway shows on a ship of this size with fewer than 600 passengers. We attended several of the evening shows, and also several of the daytime lectures, which were generally quite informative. Public areas of the ship were attractive, but showing their age. Our overall feeling after the cruise was relief to get home safely and sadly we felt we had spent alot of money for experiences we didn't receive. Instead of owning up to their responsibility to their guests, after the cruise was over, Oceania sent out letters with hollow platitudes and apologies, telling us our comments had been noted for Oceania's "reflection and future planning". How does that help the passenger who lost out on their trip? Lastly I would like to comment on the onslaught of brochures and publications that Oceania continues to send us with the beautiful pictures of faraway places we might want to cruise to. We receive at least one or two per week. If they devoted even a fraction of their promotional budget to delivering what we were promised, they wouldn't have to work so hard to get new guests. Their existing customers would be coming back for add'l cruises. Every time we receive another mailing from them it is like salt in the wound. We would just like the forget this cruise!!! Read Less
Sail Date November 2017
The ship broke down after leaving Honolulu, had to be towed by tugs back to port. Stuck in Honolulu for three days. Missed 40% of ports of call on the San Diego to Papeete Cruise. Feelings of insecurity, uncertainty and disappointment. ... Read More
The ship broke down after leaving Honolulu, had to be towed by tugs back to port. Stuck in Honolulu for three days. Missed 40% of ports of call on the San Diego to Papeete Cruise. Feelings of insecurity, uncertainty and disappointment. Oceania offered $500 shipboard credit on cruise in 2018/19 as compensation and that's all. No respect or empathy for passengers. Trying to benefit from passenger misfortune and their failure to provide a sea worthy ship. This is an example of anonymous corporate bean counters sabotaging the hard work and sincere efforts of the crew and staff to provide a high quality cruise experience. Many passengers were extremely angry and frustrated and will take legal action, write trip reviews and certainly not sail with Oceania again. The company emphasizes their committment to passanger satisfaction but when they have an opportunity to prove it we realize it's all just marketing lip service Read Less
Sail Date November 2017
This was our 5th Oceania cruise, but the 1st one on one of the smaller ships (have always been on Riviera or Marina) -- and we will never travel on the smaller ship again. We understood that the cabins would be smaller, but didn't ... Read More
This was our 5th Oceania cruise, but the 1st one on one of the smaller ships (have always been on Riviera or Marina) -- and we will never travel on the smaller ship again. We understood that the cabins would be smaller, but didn't realize that the bathroom (the shower in particular) would be so tiny that it was almost unworkable. No countertop space, no place to put the clothes you wish to put on after your shower, and very little storage space in the bathroom at all; also no plug for the hairdryer. We have always touted Oceania for their excellent service and food. It seems that the sale to NCL had caused them to diminish their staff to the point that the service is definitely suffering. We have brought 10+ customers (with multiple cruises each) to Oceania, but are no longer sure we can recommend Oceania after this cruise. Read Less
Sail Date August 2017
I have been on six Oceania cruises. The first was June 2009 Rome to Istanbul.We ate in the Grand Dining Room. It was beautiful. The service was great and the food amazing. Just like what one would expect in the finest restaurant around the ... Read More
I have been on six Oceania cruises. The first was June 2009 Rome to Istanbul.We ate in the Grand Dining Room. It was beautiful. The service was great and the food amazing. Just like what one would expect in the finest restaurant around the world. Everyone at our table was a real "foodie" and the topic of conversation fine dining. I loved it! The 2nd was 2012 and there was a big difference with the quality of the food served. Traveled with Oceania again in 2014, 2015, 2016 and in Aug 2017. I have been on Regatta 3 times and Insignia, Riviera and Sirena. The staff has always been great. Always there to help with any need (I even scattered my mothers cremains from Regatta in 2012). They always have a smile and work very hard to make your cruise the best ever. The cooks (I will not call them Chefs) are horrible!!! I've heard people say that they had better food at a Hometown Buffet. The Special Restaurants are OK but you can't eat there every night. On the last cruise we had a running joke about how many ways they would serve the same bland ground meat with a little onion in it. It was keftka, albondigas , Italian meat balls, some other meat balls, and one morning they placed a fried egg on top and gave it a French name. Even a poor cook would have added an herb or spice every now and then. They should have some of the regular staff help them out as I think they would do alot better. I don't ever want to go on another Oceania cruise again. I have stayed with them in hopes they would return to the great experience of the past. I am embarrassed that I have touted them to so many friends!! They say "you pay for what you get," NOT on Oceania anymore. If all I wanted was a way to go from here to there on a moving hotel there are other cruise lines costing much less. Have been told there are still other lines that are what Oceania once was. I'll try them next. And make sure they are not the same owners. Read Less
Sail Date July 2017
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania ... Read More
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania handled, or rather mishandled, this and the level of outright dishonesty was shocking. We were boarding in Lima, Peru and received an email even before we left home several days before the ship was due to sail, saying that our embarkation would be put back an hour as the ship was to be deep-cleaned. This is the extract from the email I received from Oceania: " Recently, in the vicinity of Callao/Lima, there have been several outbreaks of influenza and gastroenteritis. To ensure that you and your fellow guests are able to enjoy your cruise and minimize the possibility of any health issues being brought on board, we will be delaying the start of embarkation until at least 1 PM local time. This delay will allow the ship’s staff ample time to implement a full “sanitation barrier” between the embarkation area and the Regatta, to ensure healthy guests and a healthy ship." It turned out it wasn't a healthy ship with restrictions imposed for more than half the cruise and on the previous leg from Buenos Aires.. Lima had suffered some pretty severe flooding so this seemed reasonable but it turned out that the sanitising process was actually trying to clear up an GI outbreak that had started long before the ship ever arrived in Lima. We discovered this in talking to other passengers who had been on the previous leg of the journey and who been told told to leave the ship so it could be deep-cleaned. We had this conversation during the melée of embarkation when ship's pens were being shared by passengers completing health questionnaires on the dock - you really couldn't make this up! Later in the cruise we were told that the problem was passengers who had embarked in Lima after the ship's own pre-trip to Machu Picchu - but this was just another lie as the deep-cleaning had preceded the arrival of these passengers. Embarkation was a shambles. First of all, passengers get dropped just outside the port and are transported to the ship by shuttle buses. As soon as taxis carrying passengers arrived they were literally swarmed over by a bunch of freelance baggage handlers who tried to grab luggage to put on the shuttle. Our taxi was parked about 5m from the bus but as soon as the car boot was opened the bags were seized upon without asking. We had several bags and we and our driver were trying to monitor where they were going but we didn't need help to move them. We refused to give in to intimidation to pay these unwanted helpers. Other taxi drivers were also defending their passengers and one even went to the aid of an unaccompanied elderly couple, remonstrating with the swarm and gathering the passengers up to wait with the people he was dropping off. Meanwhile, a young man wearing an Oceania badge stood looking on but doing nothing - he was absolutely useless and might as well have not been there. Oceania really need to look at the passenger experience in this area and make sure they have enough people at the shuttle point to contend with this behaviour. There were huge queues to get on board and very poor organisation once there. Normally embarkation would be staggered with suites and PH cabins getting earlier access. It seemed that only the 11am and 12am embarkations had been delayed so everyone turned up at the same time and the staff simply could not cope. What turned out to be the executive concierge was attempting to control the queues but this was a task that was beyond his powers. Someone should tell them that breezy upbeat staff pretending that nothing is amiss just raises hackles on the part of the paying passengers. We had booked a PH3 stateroom - we thought the basic staterooms were just too small. The cabin was nice - about 1.5 times the width of a standard balcony cabin so we had a nice outdoor area. The width of the cabin made it feel a lot more spacious than a larger cabin we had on Regent's Voyager. The bathroom though was a lot smaller even though it was about twice the size of the lower level staterooms on Regatta. We did see one of these and it really was tiny. Even though there isn't a walk-in wardrobe in the PH, there was ample storage, in fact I suspect more than the walk-in would have offered. There was a lot more room to walk around the bed and the sofa and two chairs and table were far enough apart to make eating in the cabin a practical proposition. The restrictions on board owing to the GI seemed to only apply to those elements that would cause maximum inconvenience to passengers but not to those aspects that might affect Oceania's profits. For example, the library was closed, the laundry was closed, there were no cruet sets or milk jugs or sugar containers available on tables, menus were in paper format rather than bound books. Yet the casino, with its banks of slots machines, and the boutiques were open with special events where crowds of people would turn up to paw handbags, clothing and jewellery, whilst in the dining room I was handed a bound wine list which we didn't even ask for. There were no hand sanitisers in the casino or at the entrances to the shops but entering the restaurants there were multiple units and members of staff monitoring diners as they arrived. I was actually very rudely shouted at by one person and loudly called back to sanitise the hands that I had sanitised just ten seconds earlier (I assume she didn't see): this woman's customer service skills were better suited to a prison than a so-called luxury cruise. I mentioned the incident in the mid-cruise review and one of the maitre d's did apologise profusely. At least it was an apology - given the absence of any apology for the inconvenience to passengers and the inability of senior staff to tell passengers the truth in relation to the GI outbreak, I suppose I should be grateful that the word 'sorry' passed anyone's lips. By the time any real attempt was made to assuage passenger feelings it was too late. There were a few simple things which could have been done which might have taken some of the rancour - for example, an early and straightforward apology for the inconveniences. I heard a lot of people who were enraged that whilst the laundrette was closed, Oceania was capitalising on this by charging for laundry services. A simple gesture of allowing passengers a limited number of items of clothing to be laundered free of charge would have gone some way to reducing anger. Lots of people saw the hypocrisy of allowing the boutiques & casino to open whilst the laundry & library were off limits. It was day 10 or 11 (out of 16) before all the restrictions were removed which made life a lot better for everyone. Service in the dining room had been slowed down by people constantly having to ask for salt, pepper, milk, bread, butter etc because none of his was left on the table initially. We also missed a port. I was sort of forewarned about this by the independent tour operator with whom we had made a booking when he told me about 36 hours before embarkation that the cruise ship had cancelled all its tours, and asked if we had been told that we were missing the first port. After having learned this I also thought we wouldn't port (why pay port fees if you aren't going to let people off the boat?) but Oceania did not even attempt to tell passengers in advance. This was only confirmed to me when I specifically asked on embarkation and the member of staff who told me said that everyone had been informed before embarkation (either this was just another lie or he didn't know and made this part up). Several people I spoke to were unaware of this even late on in the day. Oceania prides itself on serving the best food at sea. I simply didn't see this. Our previous cruising experience was with Regent and the food there is better in my view. Regent also will prepare something off menu as long as they have the ingredients but this is not possible on Oceania. Provision for vegetarians was pretty poor although another passenger told me that it was vastly improved from her cruise a year before when she had had to complain about the lack of vegetarian options. I noticed that some of the veggie menu items were ones I remembered from Regent. This issue is particularly noticeable in Polo - yes it is a steak & seafood restaurant but my husband is a confirmed carnivore. The restaurant staff seemed to think it was odd that I would want to eat there, but why should a vegetarian's partner have to lose out on a speciality restaurant? They did arrange for a veggie meal to be supplied from the main dining room but I was left with the feeling that I was an inconvenience (yes - it was inconvenient for them, but a passenger should not be made to feel, particularly when the ship had imposed serious restrictions on paying passengers). It would have been much easier if they had simply let me choose from the menu of the other speciality restaurant, Toscana, which is adjacent to Polo. There just seemed to be a rigidity of mindset and it contrasted unfavourably with my experience with Regent. We didn't have great expectations of the entertainment on board, and to be honest it was never going to be a highlight for us, but it was far worse than we anticipated. The house team of singers and dancers were amateurish, with the singing being particularly poor. This was highlighted on the last night when one of the pastry cooks, Cordelia, was brought onto the stage as part of the farewell to staff. We had only come into the show for the farewell and probably endured only ten or fifteen minutes of the house team (we had learned from experience). Cordelia came in, in her chef's whites, sang one song and showed the rest of them up for the poor performers they were. There was a good string quartet although they seemed to be placed out of the way and I think more could have been done with them. The showband weren't bad but probably need time to gel. In Martinis bar in the evening an Italian singer/pianist played - the best of the entertainment in our view, and again, much under-used. It was rather unfortunate that Martinis is open to the casino and its myriad of slots machines so the pianist was fighting against ringing bells and flashing lights plus shouts when people won something. From what I had read before we took the cruise, Martinis sounded like a sophisticated cocktail bar but, at least on Regatta, its proximity to the casino completely ruined the atmosphere. Had I been the pianist I would have been livid! In addition to the cruise line's own entertainers, performers were brought on board. These were universally dire - a Chilean former wedding singer who bounded onto the stage looking like Ricky Gervais parodying a leather-clad aging rockstar; an 'Irish' 'comedian' (living in America for 45 years with an accent that sounded more forced 'oirish' than real County Clare) whose 'good, clean' comedy included 'jokes' that were old thirty years ago. It was so predictable that not more than two minutes after my husband said the guy would be telling the 'letter from Ireland' joke next, this did indeed happen. There was also a man billed as the world's only legal pickpocket presenting the sort of show I have seen delivered better by others, and a Russian pianist who might have been better had she concentrated on playing rather than gurning and flouncing. I am probably expecting too much of cruise ship entertainers but this lot were cringe-making whereas the performers on Regent were competent at worst and excellent in some cases. There weren't many lectures - mostly presentations related to the onboard jewellery boutique or the hugely expensive Canyon Ranch spa. The pickpocket man presented lectures on protecting your retirement account (irrelevant to non-American passengers) and something entitled 'In pursuit of ISIS Terrorist, Mohamed Belkaid' (one of the Brussels terrorists who was killed in a police raid) but also taking in phishing attacks, skimming techniques, tracking credit card thieves, etc.. We didn't attend that one because the title & content didn't seem to match and it wasn't clear to us that the guy had any real knowledge or qualification to speak about terrorism. We would have appreciated lectures which actually related in some way to the area we were cruising, maybe something on Mayan culture & history, or natural history, flora & fauna, wildlife. Other activities on offer included bingo (yes- really), karaoke, casino tournaments and line dancing (yes - really). We took only one ship's excursion at NCL's (Oceania's parent company) private island, Harvest Caye, where there is no way to tour independently or even reach the mainland unless you are taking a cruise ship tour. Harvest Caye itself is an abomination - it is described as "an authentic, immersive and enriching Belizean experience". The person who wrote this obviously has no understanding of the word 'authentic' and has probably never visited the real Belize either. It is just a theme park you can't escape from with row upon row of loungers around the pool and stretching along the beach as far as the eye can see, the beach a man-made one of gritty, horrible sand. There is an extremely sad excuse of a nature experience, and a few over-priced shops. The manatee experience struck us as hilarious given how many manatees were killed inadvertently during the construction process. We didn't even see a single fish in the water - on the coast of Belize this is nothing short of astonishing. You have to pay for all food and drinks (no use of onboard drinks packages even though you can use your ship's card to pay for everything) - why bother when you can just go back to the ship. Ironically we didn't see many people using the Harvest Caye facilities but the ship's pool and sun deck were heaving when we re-boarded. The beach area seemed to be occupied by a few of the ship's off-duty staff. I am aware that this is a very negative review and I am sure some people will have enjoyed elements that I found wanting. We booked the cruise on the basis of the itinerary and had expected Oceania to be similar to Regent. We found the experience was distinctly downmarket with some activities being the sort of thing you would expect on large, cheap ships. We were also very disappointed by the mishandling of passenger communications during the outbreak of illness. Whilst the room attendants, waiting & bar staff were excellent, the ship's management left a lot to be desired. Reception and Destination Services staff were surly and uninterested in helping. Early on in the cruise I wanted to discuss something with the hotel director or equivalent. I was told no-one was available at that time (fair enough) but they would ask him to call me. No call came. Two days later a card was left in the room asking me to make an appointment with the executive concierge. By that stage we'd seen enough to know such a meeting would be a complete waste of time. We are very unlikely to travel with Oceania again. You get one chance to make a good impression and Oceania failed dismally. Ultimately it is a matter of trusting people to give you the holiday you have paid for and after the lies, half truths and evasions there is no trust left. We set the bar high on our first cruise with Oceania's sister company, Regent. We thought there wouldn't be a lot of difference between the two lines but even leaving aside the GI outbreak, the two lines were in so many respects like chalk & cheese. Read Less
Sail Date March 2017
Regatta Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 5.0 4.2
Entertainment 3.5 3.5
Public Rooms 4.0 4.4
Fitness Recreation 4.5 3.8
Family 2.0 3.8
Shore Excursion 4.0 3.2
Enrichment 4.5 3.5
Service 5.0 4.3
Value For Money 4.5 3.5
Rates 4.0 4.0

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