378 Oceania Regatta Cruise Reviews

We chose this cruise line and ship due to its small size (approx 650 passengers) and having gone on an extended and enjoyable cruise last year with them to New Zealand and Australia. This year's cruise from Honolulu to Miami was ... Read More
We chose this cruise line and ship due to its small size (approx 650 passengers) and having gone on an extended and enjoyable cruise last year with them to New Zealand and Australia. This year's cruise from Honolulu to Miami was unfortunately very unpleasant. I am writing this review to voice my and my wife's extreme disappointment concerning the above Regatta cruise which we recently completed. It started off on a sour note when we were forced at the last minute to delay our stateroom boarding by over four hours due to a medical issue suffered on the previous excursion in which over four passengers had come down with the norovirus. This required the entire boat to be continuously disinfected for the first seven days of our cruse. Although it did not affect any of our Hawaii destinations it certainly affected the level of on board service which was extremely slow and at times disorganized. We understand the necessity for the precautions which had to be taken to ensure there was not another outbreak but it still was a irritating issue to deal with. However this is not the reason for this review. Our main complaint had to do with an issue which occurred after leaving the Hawaiian islands. During our sea cruise towards San Diego a passenger became ill which necessitated the ship being turned around and returned to Hawaii so the passenger could be air lifted to a medical facility. This caused an eventual 26 hour delay and some major changes to our remaining itinerary. As a result two of our remaining nine port calls were cancelled (Cabo San Lucas Puerto Quetzal) and a third (Corinto) was reduced in time from the nine hours to five. Two private tours we had booked had to be cancelled and others rearranged. The itinerary changes also added two additional sea cruising days (going from 11 to 13) to an already onerous amount. So basically of the nine remaining port calls we lost two entirely and half of a third. Needless to say we are very unhappy about all this lost time and disruption to our trip due to the illness of one passenger. We understand the situation was possibly life threatening and the necessity to get the passenger medical attention. However because of all the port cancellations and disruptions this caused we felt at the very least we should be entitled to some compensation. We discussed the matter with the Regatta on board executive concierge who was attentive but basically said if we had any complaints we should notify Oceania guest relations and gave us the email address. We knew the cruise line could change itineraries at its discretion, however we felt this went way beyond a minor inconvenience and certainly was not an act of god. This was our second long cruise with Oceania (we attended last year's 23 day Australia, New Zealand, Indonesia which we greatly enjoyed) and strongly felt we should have been at least partially compensated financially for all the lost time due to one passenger's illness. This complaint was sent to the Oceania guest relations email while we were still on the cruise and after seven days and having received no response we sent a copy of the email to Robert Binder, the CEO of Oceania. Within 24 hours we received a reply from guest relations which basically said no compensation and referred us to the fine print in the cruise contract about changing itineraries. It is sad to think it required a letter to the CEO in order to get guest relations attention and the courtesy of a response. What was sadder and inexcusable was the total indifference of Oceania to our complaints. For a company that touts its world class cruising experience its customers relations staff was woefully indifferent to passenger complaints. We more than likely will not be cruising with them again. As far as the onboard experience was concerned we have the following comments: Cabin - room service staff was excellent - maintenance staff was not. Our air conditioning was mostly inoperative the first four days of the cruise before finally being fixed on the third attempt on the fifth day. Dining - service in the beginning was very slow probably due to the sanitation precautions that were being taken due to norovirus outbreak on previous cruise. After first seven days and discontinuance of constant disinfecting, service was very good. Food for the most part was very good to excellent especially in the speciality dining rooms. Activities: very poor selection of activities unless you like bingo, line dancing and gambling. Fortunately the onboard lecturers were very good and knowledgeable. entertainment: was typical cruise ship caliber - nothing special. Read Less
Sail Date March 2018
This was our first cruise on Oceania. The itinerary hit several of our bucket list locations and we had always wanted to sail on a small ship, so booking was kind of a no-brainer. The prior cruise had been hit with the Norovirus and ... Read More
This was our first cruise on Oceania. The itinerary hit several of our bucket list locations and we had always wanted to sail on a small ship, so booking was kind of a no-brainer. The prior cruise had been hit with the Norovirus and the first 5 days the crew was working overtime on sanitation (less service for the passengers). We totally understood that and with a 24-day cruise assumed we would have exemplary service many days. Next problem - we were unable to stop at either Cabos San Lucas or Guatemala due to an emergency medical evacuation several hours out of Kauai - the right call by the captain. Unfortunately, we found the service to be lacking throughout the entire cruise. We were never able to get through dinner in less than 2 1/2 hours and twice it was over 3 as the dining room staff at all of the restaurants was exceptionally slow. The only way around this was to eat in the Terrace Cafe and we much prefer a restaurant to a buffet. The service in the pool area and other reading/conversation "nooks" was also very poor. The ship had one server for to cover very large sections. No matter how good, no server can give great service when their section is too large. That said, our stateroom steward and her assistant were absolute gems, the Terrace Cafe also had some "shining stars" and the hostesses and hosts were very good. The food was the best we have ever had aboard any ship. The library and card/game room was exceptionally well stocked. Over all, we enjoyed our cruise tremendously. However, we found the level of service no better than we can get on other lines, the entertainment in the show lounge was sub-par, and the casino was almost non-existent. We will probably never sail Oceania again. The additional cost to cruise with so few passengers is not worth the level of service we found and the lesser entertainment. Read Less
Sail Date March 2018
It had the itinerary that I was interested in. My cabin mate and I were quarantined for 48hrs prior to reaching Honolulu and then advised that because I was still symptomatic we would continue to be isolated for another 48hrs and kept ... Read More
It had the itinerary that I was interested in. My cabin mate and I were quarantined for 48hrs prior to reaching Honolulu and then advised that because I was still symptomatic we would continue to be isolated for another 48hrs and kept in isolation until I was no longer was symptomatic. She had no GI symptoms, only myself That was an unworkable option for me since I suffer from acute claustrophobia which morphs into anxiety attacks probably caused by PTSD. I'm a Vietnam veteran which explains the PTSD. It was recommended by the ship's doctor that we disembark in Honolulu which we did. We had upgraded to a Penthouse Suite 10 days prior to Honolulu for an additional $4,000 that became available in Honolulu. Our belongings were transferred from cabin 7115 to 8022 in Honolulu after we docked. CDC came onboard and conducted required sanitation procedures. While this was being done we were released from quarantine and I checked into the Tripler Medical Center Emergency facility (VA Hospital) for further evaluation and lab tests that took three hours. We returned to the Regatta and packed our suitcases located in the new cabin. We were in our new cabin for 35 minutes while we accomplished that task and then were escorted off the ship and checked into a hotel in Honolulu. We were advised by the Executive Concierge that none of the monies spent on the cruise even the $4K would be recoverable. There were many pax in the lobby waiting for their cabins to be ready, some requesting cabin upgrades. Obviously 8022 was now available so they flipped our cabin for another $4-6K before the ship left port. As I indicated, the food and staff were superb, the entertainment average and the land excursions below average. Guest speaker for the cruise was Adam Tanner who was also superb! Because of the horrible mishandling and the way we were treated.........it was apparent that those making decisions wanted us off the ship, I'm giving Oceania Cruises an "F". Read Less
Sail Date March 2018
This was our second Oceania cruise, and we loved it as much as our first (5 years ago on the larger Riviera ship). Fantastic service from all staff members, who work exceptionally hard and yet always have smiles and positive attitudes. ... Read More
This was our second Oceania cruise, and we loved it as much as our first (5 years ago on the larger Riviera ship). Fantastic service from all staff members, who work exceptionally hard and yet always have smiles and positive attitudes. And they know you by name within a couple of days, which simply amazes me. We love the food, both in the Grand Dining Room and the Terrace Cafe, and they are great about accommodating a gluten-free diet. Another plus for me is that the chairs in both venues are very comfortable. The two specialty restaurants were not a big draw for us because of our food preferences (and we missed having Red Ginger, which was on the larger Riviera ship). The Regatta is not new or recently refurbished, but they keep it exceptionally clean and tidy. It hardly ever felt crowded and we could easily find places to sit and lounge. Even the few mornings when the breakfast buffet was exceptionally busy, there was none of the elbowing or jostling you tend to get on other ships. We enjoyed the small ship and longer cruise, as it allowed us to meet more people and really make friends. We did not attend any of the enrichment lectures or evening shows, but heard from others that both were good. We did enjoy playing trivia, chatting with new friends during happy hour, reading and relaxing - all while being waited on hand and foot :-) Without referring to the itinerary, I think we had 6 ports in New Zealand, 6 ports in Australia, and 2 ports in Indonesia on our 24-day cruise. A couple of the ports were not exciting - Newcastle and Cooktown. We would have appreciated an extra day in Sydney and perhaps a day in Melbourne instead. However, we enjoyed most of the ports and were fortunate to have good weather throughout our cruise. Oceania's shore excursions are not a good value. While they are well-organized, they are very over-priced and often don't live up to the description given in the brochure. We only did 2 shore excursions through Oceania and booked the rest privately. We unfortunately missed one of our private excursions which was to be all-day, but our ship arrived in port 2 hours later than expected because of a medical emergency and headwinds the day before. This is a risk you run with private excursions, but we've always done relatively well going the private route. If you are not already aware, Oceania cruisers tend to be in the 50 and up age bracket (mostly "and up"). No problem for us even though we are at the low end of that range. We had a fantastic cruise and would do it again in a heartbeat! Read Less
Sail Date February 2018
We have sailed with Oceania before, but this was our first time on their Regatta ship. We chose this cruise because of its itinerary which included ports of call in New Zealand, the west coast of Australia, Komodo Island, and ended in ... Read More
We have sailed with Oceania before, but this was our first time on their Regatta ship. We chose this cruise because of its itinerary which included ports of call in New Zealand, the west coast of Australia, Komodo Island, and ended in Bali. Most of the other cruise lines visit just the ports in New Zealand and Sydney resulting in a shorter cruise. Oceania's 24 day cruise was worth our while to endure the long flights to and from our home in Vancouver, BC. Other incentives to buy this cruise included: free air, free unlimited internet usage, plus another discount of our choice from excursions/beverage package/onboard ocean credit. Other credits from Oceania and our travel agent covered the tips and a couple of bottles of wine resulting in few additional charges at the end of the trip. Oceania booked their customers into Auckland's luxurious Sofitel Hotel located just a few blocks from the port where Regatta would be docked. We arrived at the hotel at 7:30am and had to wait for a room - not the best thing to hear after a red-eye flight! Other than that inconvenience, I would highly recommend this luxurious modern hotel. Our room was not the ordinary hotel room due to the finishes, the coffee/tea bar, the large bathroom with separate deep tub and roomy shower, the floor to ceiling windows along one wall, the fluffy bathrobe and slippers, and crisp bedding on a very comfortable bed that even had a number of decorator pillows on it. The difference between this lovely hotel room/hotel and our veranda stateroom on Regatta was noticeable on the first day aboard the ship, but we quickly adjusted to the confined space. Our room, the bathroom, public areas of the ship and dining areas were what we expected from our previous cruises on Oceania. Embarkation in Auckland was not a quick process. We had to stand in line in the cruise terminal for over an hour as the limited crew slowly processed the crowd of people who had turned up from several bus transfers all at the same time. Other than that day, Oceania handled our entrances and exits very well. The Destination staff were well organized in getting the various groups on excursions to their appointed buses. However, the destination staff both on the ship and in the Miami office gave incorrect information about docking locations for Sydney (not Circular Quay but White Bay) and for Brisbane (not Portside but Port of Brisbane) which matters when private tours have been arranged. In addition, the Destination Staff on board gave incorrect information in the ship's daily Currents about the starting times for the complimentary bus service between the port and downtown. These buses provided service right from the time of docking, not after all of Oceania's excursions had left the ship. On other occasions like in Wellington, the Destination staff abroad the ship were unaware of the drop off/pickup location of these complimentary buses in the city. Often these locations are the Visitor's Center but not so in Wellington which uses the bus stop at the corner of Brandon and Featherstone St - a 10 minute walk from the Visitor's Center. We appreciated these complimentary bus rides from port to CBD with their frequent departure times. The ship's arrival and departure times at the various ports were on time and as published. We are familiar with the high cost of Oceania's excursions and thus made our own arrangements to see the sights in most of the ports of call. When there was a great distance to travel between the port and the attraction we were interested in (to Christchurch, to Hunter Valley, to the temples in Bali) we bought an excursion. Unfortunately, for Komodo Island we had to buy the expensive ship excursion in order to get off the ship to see the Komodo Dragons. This excursion turned out to be a 2 hour guided walk on a pathway in the rainforest with a quick view of a group of Komodo Dragons - not good value IMO. The food on board the ship was always excellent with much choice at each meal and venue. We used all venues - the Grand Dining room, the Terrace Cafe, Waves, Polo, and Toscana. The service was excellent wherever we ate from friendly wait staff (Asian and Eastern European) who couldn't do enough to make your meal the best. The menus are on a 2 week rotation, so on a long voyage the repetition is welcomed as one gets to try items overlooked before or to indulge in those enjoyed before. When the Terrace Cafe closes at 2:30, the Waves poolside cafe provides grilled meat sandwiches and a salad bar. Every afternoon tea was served in Horizons from 4-5 which included delicious crab finger sandwiches and baked sweets. Cookies were available all day at the baristas. Coffee machine was open 24/7 in the Terrace Cafe. There were several extravagances - the grand afternoon high tea, the Sunday brunch, the captain's free cocktail meet and greet. Each was looked forward to and met our expectations. All were never charged extra. The usual on board entertainment was available for those wishing to participate. We usually got up early and, with the heat, we found ourselves ready for bed soon after dinner. However, we did listen to a few string quartet recitals, the pianist in the cocktail bar, the British lecturer on Asian countries, 2 Australian comedians, one cooking demo, and a couple of newly released movies from the movie channel in our room. I dipped into the small pool a couple of times, but usually spent time reading on our shady veranda instead of on the loungers around the pool. The ship provided many other activities and services I have not commented on like the spa, the exercise room, the walking area, room service, polynesian crafts, bridge, trivia, bingo, etc. The public areas of the ship were well air conditioned as were our rooms - so needed in tropic weather. The ship provided 2 computers in the library which I preferred to use as they were closer to my stateroom than those in the computer room at the other end of the ship. Getting an internet account was easy and the attendant answered questions quickly. The internet connection was relatively fast. Those times when loading was slow, I was glad I wasn't paying by the minute for internet use. Also, the library with its leather chairs and upholstered sofas provided a quiet, bright place to relax while reading. The book shelves were filled with a variety of reading materials - fiction, nonfiction, reference books - but some did look uninviting due to age. Don't expect to find many newly released bestsellers on these shelves. We enjoyed our 24 day cruise on Regatta and look forward to another cruise with Oceania booked while aboard to gain some additional discounts. There were no problems with this cruise - everything went as laid out in the brochure. The captain informed us daily at noon about the weather, the course, and sailing times. Communication about the ports and daily activities arrived in our cabins the night before. The room, the public areas, the food, the service was all as expected. Read Less
Sail Date February 2018
My husband and I, wanted to upscale we call it from (Celebrity & Holland America). To see if their was a big difference. I love Celebrity cruise line, especially the food. I never find any fault with their food or ships and service. ... Read More
My husband and I, wanted to upscale we call it from (Celebrity & Holland America). To see if their was a big difference. I love Celebrity cruise line, especially the food. I never find any fault with their food or ships and service. After 40 or more cruises through out my life time I must say it was time to up scale it. We booked Oceania. It was a 10 night. Nice Caribbean itinerary. The food excellent. Not only the Grand dining room and buffet to eat at but 4 specialty restaurants that are included in your price.All wonderful. The french restaurant was so french I must say I had a hard time with the wonderful taste. Not sure you get what I mean. Yes, a older population on board, very low key, not much going on but was fine for us. we are both 55 years old. If you are in your 20s or 30s may not be a good fit. Smaller portions of food which I really liked as so much food is wasted on a cruise. Not only that but older people like smaller portions. In the buffet and dining room but very large portions in the restaurants They take very serious the fact that you should be having a good time with no issues, if so they want to know right away so it can be fixed. In the middle of the cruise you even get a comment card to fill out to make sure everything is up to your standards.If not you will be contacted that day. I had a problem with a seal on our balcony door being broken. The wind would whistle through it every so often at night, we had a balcony cabin.I was switched to a penthouse suite ! free butler service if I wanted. It was wonderful the way they will take care of you. All in all will I cruise with them again. Yes, most definitely. I think I can say it is a step up from celebrity's food.Even the wave grill was wonderful ! high quality hamburgers Tuna, surf & turf. Milkshakes were free, morning smoothies, they served your drinks, helped you carry your plate to your table, no waiting in lines like the bigger ships. A good size ship not to big or small. All in all a wonderful cruise from someone who is very picky. You will not be dissatisfied unless you are young looking for alot of night life, then this cruise line is not for you. If you really want to relax, unwind, read a book, have alot of quite time then give them a try. Their tea time is grand.Not to be missed. Read Less
Sail Date January 2018
My wife and I decided it was time to see Australia and this cruise seemed to have a great itinerary- It was horrible - The food which Oceania is known for and which we had enjoyed on earlier cruises was not good. It was the same quality we ... Read More
My wife and I decided it was time to see Australia and this cruise seemed to have a great itinerary- It was horrible - The food which Oceania is known for and which we had enjoyed on earlier cruises was not good. It was the same quality we have had on lower end cruises. Our cabin smelled from mold as did other parts of the ship. The entertainment was awful- actually it was a joke.. There was one snafu after another and you got the feeling that the ships management was not giving anyone straight answers. The ship needs to be scraped . What is clear is that while the ship is dirty and old and moldy the service has clearly fallen from our previous experiences. The food should have still been on par with the past Oceania Cruises we enjoyed. I think the cruise line has fallen in response to the bean counters at NCL after they were recently acquired. It is clear that the quality of the experience has fallen tremendously in every category. This was like having a bad dream. Read Less
Sail Date December 2017
Summary: A most disappointing cruise with Oceania. With essentially 3 missed tender ports, 3 evacuations for medical reasons, mechanical issues with the PA system that forced 1 missed port and one delayed port, What was to be a ... Read More
Summary: A most disappointing cruise with Oceania. With essentially 3 missed tender ports, 3 evacuations for medical reasons, mechanical issues with the PA system that forced 1 missed port and one delayed port, What was to be a moderately port intensive cruise became a transatlantic cruise with a couple of stops in Australia and Indonesia. My DW thought it was a 1* -- I thought it was a 3* = 2* average I must admit that I am not an expert at maritime weather, but Aussie tour guide on this cruise I have talked with stated -- you do not get Esperance, Exmouth and Kangaroo Island during January. I should not have to know this, but I expect Oceania operations to know such matters. Further scheduling Cairns on Christmas and Boxing days was a waste. Scheduling Darwin on New Year’s Day is also a mistake. This was our 13th cruise with Oceania. Second time on Regatta our first cruise was also on her. I must question my Loyalty to Oceania now, especially in view of our expectations for this cruise and how badly we were disappointed. You see a lot of new competition (like Viking) in this market. Embarkation/Disembarkation – was smooth and efficient. We arrive at 10:50 and were on the ship in Terrace by 11;15. Getting off was easy and quick. There was lots of help locating luggage. Ship’s Condition. The R ships are old and the furnishings in our stateroom certainly could use a makeover. Much of the issues are cosmetic but we had mechanical issues too like AC not working, veranda door could not be opened, bathroom that would not lock, low water pressure. All were taken care of in first couple of days, but it is symptomatic of the ship. They really need to makeover the PH showers. These are not safe and never have been. Easy to slip or fall getting in/out of the shower-tub. The service. Very mixed when it was good it was great. When it was bad it was horrible. Early on it was horrible – attribute this to the new and old crew – many got off early in the cruise. Mid cruise to end of cruise it was excellent. The food. Was a fan of O food in past, and this cruise was a disappointment. The food in the Terrace was bland and tasteless. The servers would give you small portions – you had to ask for more or a larger slice. Food temperature was an issue too. Definitely a lack of quality assurance in kitchen. Breads (croissants and baguettes were either the usual great or just poor). Unfortunately, the meal highlights in the Terrace – were the baby roaches running through the fettucine. My DW had to point this out to the “chef” several times before he removed it to the back. The GDR had issue with food temperature and quality. No consistency. Best meals were those from Red Ginger and the Sunday Brunch. The food in Toscana was excellent and consistent and the service was the best of any dining venue. Food in Polo was a big disappointment. Meat was dry and tasteless. I guess dry aged beef – means drain the blood and age the meat so it has no taste. Excursions -- we did a mix of private and Oceania. The Oceania tours were well organized, but expensive. We had a mixed bag of experiences some the best we have done and some just so so. So, to summarize – Itinerary- Poor --too many missed ports. I had been to all of the cities (Adelaide, Bali, Cairns, Brisbane and Melbourne) – we missed all of the small ports except the last one Eden. Embarking/Disembarking – Excellent Stateroom/Ship – Average Service – Average to Excellent (early on it was so-so) Food – Mediocre to Poor – comment – highlight were the roaches in the pasta. So will we be back -- maybe. But we are also booked and looking at Crystal, Viking and Silversea. Read Less
Sail Date December 2017
Horrible time. I first have to say this was my 4 th cruise on Oceania and will be my last. This cruise line has gone down hill very quickly ( perhaps since Norwegian took over). The public rooms were refurbished and are in nice shape but ... Read More
Horrible time. I first have to say this was my 4 th cruise on Oceania and will be my last. This cruise line has gone down hill very quickly ( perhaps since Norwegian took over). The public rooms were refurbished and are in nice shape but the cabins need a complete gutting. The food which was excellent in the past is just okay. The meats and fish are frozen for the most part . The vegtables were always carrots, cauliflower and broccoli and I am wondering if they were frozen too. What really made this the cruise beyond disappointing was that we lost 4 ports due to either technical difficulties with the ship or what they claim was weather. It seems that there is an issue with the ships tenders . There was one problem after the other with this cruise. The worst part about it was lack of information and complete disorganization. There were just too many disappointments and as of yet no meaningful recognition of this by management. Read Less
Sail Date December 2017
Having taken many cruises a long way from home it was nice to take one close meaning minimal travel. We liked the itinerary as it included a few places where we hadn't been. We missed four of the tender ports due to rough seas which ... Read More
Having taken many cruises a long way from home it was nice to take one close meaning minimal travel. We liked the itinerary as it included a few places where we hadn't been. We missed four of the tender ports due to rough seas which would have been disappointing for those who haven't been there before and came so far but it was unavoidable. We didn't do any of the ship's shore excursions as we found them very expensive. Private tours were much cheaper and able to be modified to suit your preferences and the weather etc. Entertainment was generally very good as they were having to continually change the schedule due to more days at sea etc. Guest entertainers were very good as was the resident team led by Cruise Director Julie. The service was excellent in restaurants and bars. We found that they would run out of our favourite wine some days in some bars and then they would find some the next day or they would have it in another bar/restaurant. They obviously don't have a central system where they can find it in a hurry. We love Oceania and will be travelling with them again in July. Read Less
Sail Date December 2017
We wanted to see Australia. Upon entering the ship it was filthy. I had to get the maid to clean it again. The first day the PA system was broken and we missed our first port and their was no music for the first 13 days. The food was ... Read More
We wanted to see Australia. Upon entering the ship it was filthy. I had to get the maid to clean it again. The first day the PA system was broken and we missed our first port and their was no music for the first 13 days. The food was all frozen junk. We had the room in the back of the ship and the balcony was filled with shoot we could not go on it for fear of being asphyxiated. There was smoke also in the room. We missed 4 ports because the tenders were not safe in 2 ft sees. We prayed there wouldn’t be a real emergency we wouldn’t have made it. There was 3 emergencies on the ship. 40% of the People on the ship were sick. The busiest person was the Doctor. People paid $30 for a bandage. One passenger was billled $19,000 for medical expense. There was a complete lack of communication on what was going on. We spent weeks planning our stops at these ports. One stop was a completely beautiful sunny day with not a cloud in the sky and it was cancelled because of waves as we watch 18 ft little boats fly by with no problem. We stopped at one port on Christmas Day. The entire town was closed, totally. Another one was New Years Day same totally closed. The entertainment was better at many grade school talent shows. The poor people working on this ship were worked to death. It was disheartening. If they paid me $10,000 to go on this ship I would refuse. The best thing about this ship was that we were lucky enough to be the very first people off this disaster. Read Less
Sail Date December 2017
Our trip of a life time - circumnavigating Australia. 1.Advertised as best gourmet dining at sea - not so! Boring watery vegetables, mashed potatoes like soup, tough lobster and meat etc etc 2. One excursion promised 4 things - we ... Read More
Our trip of a life time - circumnavigating Australia. 1.Advertised as best gourmet dining at sea - not so! Boring watery vegetables, mashed potatoes like soup, tough lobster and meat etc etc 2. One excursion promised 4 things - we only experienced one of the 4 and our request for refund was handled very very poorly! 3. Our stateroom was small, tired, chipped and banged up. No actual advantage to paying for the concierge level except perhaps a bottle of champagne( we’re non drinkers) and one Oceania bag for 2 people. No concierge or lounge. 4.the fact that we missed 4 ports was blamed on the weather by the company. We think that Oceania needs to do more research - why were we cruising down the west coast of Australia during cyclon season? The advertising promised that this smaller ship would allow us to see parts of Australia not available to passengers on larger ships. False advertising! Very disappointing, expensive cruise and the company is not listening. There is no response to our requests for refunds, discounts etc - let alone any kind of apology! Read Less
Sail Date December 2017
This is not a luxury ship. Old with mildew present onboard. Ship should be retired. It is like a nursing home with poor entertainment and very little activities especially on sea days. We missed 4 ports because of 3 emergency medical ... Read More
This is not a luxury ship. Old with mildew present onboard. Ship should be retired. It is like a nursing home with poor entertainment and very little activities especially on sea days. We missed 4 ports because of 3 emergency medical evacuations. Service is efficient and food is good but not great. We are Elite class Celebrity and will never go on another Oceania cruise. Aqua class cabins on Celebrity and Blu restaurant is superior to Oceania. The excursions desk was helpful and did their best to offer good trips. Visiting Papua New Guinea was a waste of 2 ports .Komodo island was a ripoff. You can see the dragons in Singapore or Taranga zoo in Sydney. If you require a small ship do an Azamara or Silversea itinerary. Oceania is overpriced for the quality of the ship, ports offered and overall experience. Save your money. Our concierge cabin with veranda was tired with very little storage and horrible bathroom with a lousy shower ! Read Less
Sail Date December 2017
We looked forward to what we believed to be a cruise to have an insight into Australia. The actual outcome on the Regatta to circumvent round Australia was something else. Having being taken in by what cruise details via the Oceania ... Read More
We looked forward to what we believed to be a cruise to have an insight into Australia. The actual outcome on the Regatta to circumvent round Australia was something else. Having being taken in by what cruise details via the Oceania brochure and having researched over a considerable amount organising private and ship tours at the proposed destinations. From the day of departure the cruise became a great disappointment as we missed 4 ports of calls, our personal brochure had Esperance and Exmoor as docked and Alotua and Port Moresby were anchors. This turned out to be the complete opposite. We also have now learnt of the ships ongoing problems from when the ship left San Diego to reaching Sydney for our cruise. Unfortunately any excuse was made to not use the tenders for going on shore, this became a joke as every time we heard the Captain or the Cruise Director come over the speakers we knew there was going to be a statement saying that the sea was to rough and the tenders as you can see are taking on water via the open windows. And that we are waiting for Miami to make a decision. It was obvious the ship engines were not being taxed as for some days it just virtually treading water. Out of a 34 day cruise we had 13 days at sea, so we were left to look at the horizon for 2 x 4 days and 1 X 3 days at sea. The entrainment was really never changed to accommodate this fact. An additional film was laid on in the grand lounge. And we continually heard from the Cruise Director that Oceania appreciated the passengers understanding and by way of appreciation Oceania will be giving free cocktails for 1 hour. Well, that was really considerate. Well, some passengers did not drink alcohol. We only watched one of the ships entertainment staff as a warm up act for the main act, it was an embarrassment to sit through, really second rate stuff considering it was New Year's Eve. We also noticed the amount of ships officers having meals in the grand dinning room, Polo and Toscannas. In fact one night whilst docked in Adelaide, there was 2 tables taken solely by ships officers. Some of these Officers were to the point of being rude, just walking past you and not speaking. The destinations team was the usual type, ask anything outside their tours and they did not want to know, one individual came into the main dinning room one night for dinner with a ships officer and some fellow countrymen on board and we have never seen such poor etiquette by any staff member of all the years we have been cruising. In our opinion the owners, ships senior management let down not only the guests on board, but also the Food & Beverage crew in the majority who were working very had to keep a high standard. The ship was under booked, we were told by at least 100 passengers. On the very last leg some 20 travel agents boarded the ship to up the numbers, plus help future bookings for Oceania cruises. The fact that NCL now own Oceania and RSS is quite visible by the condition of the Regatta, like any take over profit has to be made from the monetary borrowed and interest paid off and this always comes about by making cost cutting measures, the level of training, amount of fresh food, maintaining the ship in all areas has clearly been compromised e.g even the ships golf putting area had been damaged and the hole markers missing. No money to even repair such as a simple thing as that. Our room 8030 was in reasonable condition, however on the last 4-5 days a very heavy odour appeared. We wrote a letter to Frank Del Rio, Bob Binder and Guest relations and received a reply. It's not until you challenge an organisation where you really find out if you are a valued guest. Be warned you may think you are, even if you are/have been a lifelong Oceania customer. They actually replied to some of our criticism by saying that it was e.g the reason the ship did not leave Sydney at the correct time was because the Captain was aware of rough seas ahead, well once we challenged this statement, Oceania corrected their statement and said yes the PA system was also a problem. This was typical not only on the cruise, but also in Oceania's replies about problems we incurred on board the ship. So summing up, if are the type who has no problem laying on sun beds every day, have days and days at sea, and do not mind missing ports. Then the Regatta and Oceania is for you. If you are travellers who wish to explore the world, be adventurous, do not take lightly to the patronisation of Oceania. Then stay well clear of this ship and this company, we have sailed with them for the last time after sailing with them 5 times before. There other more modern cruise companies out there who offer just a supposedly up market experience. If Oceania via NCL foolishly think that they are the best, then sadly they are so far out to sea, they cannot sea the shore. Read Less
Sail Date December 2017
My husband and I wanted to take this cruise because we wanted to see Australia and the itinerary was good - although it did not turn out that way. I had sailed on Oceania before —years ago before Norwegian purchased them and we enjoyed ... Read More
My husband and I wanted to take this cruise because we wanted to see Australia and the itinerary was good - although it did not turn out that way. I had sailed on Oceania before —years ago before Norwegian purchased them and we enjoyed it. Since being bought by a public company with a lot of debt the quality has gone downhill. There was one issue after another. I think this particular ship needs to be gutted there were too many issues. The cabins are very worn . The couch was so disgusting we had to put a sheet over it to feel comfortable to sit on it. We booked a cabin facing the back of the ship we could not use the balcony as it was covered with black soot everyday. It was impossible to sit outside with the smell of exhaust from the smoke stack( very toxic) The smoke smell was also in the cabin despite keeping the door to the terrace locked. This was acknowledged by the Workmen that were sent to check the situation but nothing was done to rectify it as we are at sea. They said it has to be looked out when in port for an extended period. The cabin also had a moldy smell. Upon returning home we had to wash everything we brought whether it was used or not because of that. In the past the food was excellent , Oceania now uses predominantly frozen fish and meats. I didn’t ask about the vegetables ( being frozen) but they were the same everyday- carrots, cauliflower, broccoli and zucchini. This was a huge disappointment. Unfortunately we missed 4 ports ( which added 25 percent more sea days) 1 was due to a broken PA system on the ship that took 13 days to fix. For 13 days there was no music in any of the common rooms, the restaurants ,the fitness center, the spa etc. . The entertainment in the main lounge was also limited. This was all very disappointing as it was Christmas - New Years Time. This greatly hampered the enjoyment of the cruise. It was disappointing enough to miss out on so many ports and add so many sea days BUT What was worse is that 2 of the ports visited were done when the cities were literally shut down. Whoever planned the port dates should be fired. We were in Cairns for Christmas Day - everything and I mean everything was closed- The same for the Darwin port, it was New Year’s Day. How were we to know this would be the case , where we live things are open on those days. In Port Moresby Papua New Guinea the public government buildings that were mentioned as must see were also closed. I am not even sure why Papua New Guinea was chosen as a port as there is no infrastructure to support a cruise ship. It is also extremely dangerous and dirty. One of the highlights of the trip was to be Kangaroo island. Again we could not get in because they said the tenders were not able to negotiate through the waves. They sent tenders out empty with doors open - of course they would be bouncy and take on water( it almost seemed like a dog and pony show) There was a small boat sailing around with no apparent issues. The captain also claimed the anchor could not hold the boat. That we would be pulled-to shore. The winds were about 15 miles per hour or less. That tells me the anchor may be broken . This would be inconceivable unless there is a hurricane-and speaks to the unsafe condition ships anchor and tenders might be in , We are boaters and never heard of such a thing. We have also been out on tenders in worse conditions. There was a ferry service available that could have been used to move the passengers from the ship. I have experienced that before. The tenders couldn’t make it so the ship hired the ferry service. I am sure that wasn’t an option because of the added cost to an already debt laden company ( that is apparently cutting cost at the expense of quality- which they claim and charge for) This port was the 4 th port missed because of the tender situation. Either the ship has the wrong tenders or these ports should not be on the itinerary during this time of year ( we are not talking about bad weather). We had tours booked in some of those ports that involved being in the water and those tour operators said there were no issues . I wonder if we really had to use the lifeboats if they were viable- if the captain was afraid they would break or not be possible to use in these conditions- then are they safe at all. These are serious questions . The reception desk seems no knowledge of anything . Almost every time I asked a question I received no answer or the wrong answer. Simple things like when does the laundry close( I was told at 8 pm- it closes at 10) it goes on and on. This was such a terrible experience that we considered flying home earlier but hoped to get to Tasmania ( which we did). The only thing that makes the experience worse is the lack of customer care or service. Oceania did not respond to my concerns until my travel agent put pressure on someone either at her agency to reach out to Oceania or someone at Oceania. They claimed they offered to move my cabin and that I was offered $500 credit on a future cruise. THIS DEFINITELY DIDNT HAPPEN I WAS NOT OFFERED A DIFFERENT CABIN AND I WAS NEVER OFFERED $500 ON A FUTURE CRUISE. That response was a summary of what the whole experience felt like- Disorganized ,Dishonest and Frustrating. Read Less
Sail Date December 2017
We chose this cruise because we had sailed on Oceania in the past and liked it and we liked the itinerary. This was the worst cruise we have ever been on. First of all the ships cabins need to be gutted. We were in a Penthouse suite and ... Read More
We chose this cruise because we had sailed on Oceania in the past and liked it and we liked the itinerary. This was the worst cruise we have ever been on. First of all the ships cabins need to be gutted. We were in a Penthouse suite and the carpet was stained and the sink cracked. My husband was sick for most of the trip because of the mold in the room. While 25 percent of the passengers had some virus he had mold poisoning. The food has gone down the drain - frozen and boring! While the itinerary was good we missed 4 important nature ports 3 because of “weather” and 1 do to mechanical difficulties on the ship. After coming home and doing research we learned that those ports should not be on the itinerary for this time of year because of the nature of weather in Australia OR the ship needs to be equipped with more up to date tenders. The weather wasn’t bad and the private tours we booked on land that involved being on the water in smaller boats then the tenders were surprised at the cancellation because of weather. In one port they had another ship come in and tendered the passengers ashore with no issue. We also had 2 ports on Christmas and New Years when every thing is closed so it felt like those ports were missed also. That was a abomination considering a little better planning could have avoided that .It was one issue after another and it looks like Oceania s cutting costs wherever they can. The worst part was the lack of professionalism from customer service. They basically did not acknowledge any of the issue and offered nothing. Read Less
Sail Date December 2017
Looking for cruise in warmer location in the winter. Never visited NZ/AUS. Heard good things about Oceania. Liked small ship. Regatta is "Old" but we did not notice any particular defects. We had two ports cancelled due to ... Read More
Looking for cruise in warmer location in the winter. Never visited NZ/AUS. Heard good things about Oceania. Liked small ship. Regatta is "Old" but we did not notice any particular defects. We had two ports cancelled due to stormy weather for safety reasons. Disappointing but beyond control of Oceania. Cost of missed tours was refunded. No mechanical problems that we were aware of. Embarkation went smoothly. We had priority boardung due to cabin location. Fairly large que for concierge class and below at the check in. Rooms onboard not ready until about 1:30 PM. Everyone ends up in the buffet line until room is ready. Cabin air conditioning somewhat loud, but not overpowering. We did not find the electric outlets a problem. All of our plugin equipment worked on 220V. Room came with a Laptop computer. This device is only useful for using the internet. It can't upload any personal files (thumb drive) or save anything like camera downloads. So, bring your own laptop if you need to do any serious work. Overall a positive experience. Would book Oceania again. Read Less
Sail Date December 2017
We chose this cruise bc of Oceania's reputation for good service. But the service we got was horrible. Every time we had to interact with someone (anyone) from guest services, the responses were invariably "what did YOU do to ... Read More
We chose this cruise bc of Oceania's reputation for good service. But the service we got was horrible. Every time we had to interact with someone (anyone) from guest services, the responses were invariably "what did YOU do to screw this up, valued passengers of ours?" Almost every port of call had a major mishap - either we had to miss 2 due to weather, the tender was hours late, they had the wrong gangway out, they dropped us off at the wrong spot to retrieve a shuttle back to the ship and left us standing in the rain for 90 minutes, etc etc. It ended up that we spent an extra 2.5 days at sea - out of a 13 day cruise bc of weather, but NO efforts were made to help make up for the missed shore excursions. The lecturer was OK, although his style was disjointed, and with so much time at sea, the bridge experts became the only option to fight off boredom. Unfortunately, they were both controlling ladies who would not let the passengers play the game - instead monopolizing the play. We were never welcomed to the ship, and they could not wait to get us off the vessel either (admittedly, we couldn't wait to leave, so that worked out great) We would NEVER consider cruising with Oceania again. Save your money and go for a better, and more affordable cruise line. Read Less
Sail Date December 2017
My wife and I chose Oceania because the company had a good reputation among some of our friends, who are seasoned travelers. We had been satisfied with previous cruise lines, i.e., Crystal, but Oceania had the best travel time for us. Our ... Read More
My wife and I chose Oceania because the company had a good reputation among some of our friends, who are seasoned travelers. We had been satisfied with previous cruise lines, i.e., Crystal, but Oceania had the best travel time for us. Our excitement of seeing the Regatta from the outside gave way to gross disappointment when first taking in the so-called renovated interior. It had a very dated appearance, reminiscent of the first cruise we took 43 years ago. This view was shared by all of our many friends, whom we were fortunate enough to meet on board. Apparently, the other Oceania ships are nicer. That being said, the ship was spotlessly clean. Our stewards were a highlight of the trip and basically served as our private concierges. Otherwise, service was a mixed bag. By in large, it was excellent throughout, but with several glitches. For example, we requested morning coffee in our cabin. The waiters were as nice as could be, yet we often had to call several times because our order had been forgotten. In another instance, a sommelier had total screwed up our bill that we had to stay for an extra 20 minutes till he tried unsuccessfully to straight it out. Many of our friends did not like the food, but we did. Helping size was small but typically we can always ask for more. We are both fish eaters and were astonished to find out that they rarely served fresh fish. As a result frozen lobsters were terrible. We complained to the head chefs in 2 restaurants, who noted that it was company policy? Yet, huge fish markets at most ports. Humm! The speciality restaurants (Polo and Toscano) were hardly special. All fluff with no stuff. Menus did not change. 2 bad entrees there! Indian and Asian buffets were exceptional with legitimate native choices. Wine was good with a large selection and rather inexpensive! Passengers were disappointed that the ship did not dock at Akoroa (Christ Church) and we bypassed Milford Sound, ostensibly because of bad weather. No fault of of the ship unless the captain made a bad choice. The costs of excursions were out of sight and inflexible. We booked only one trip with Oceania for a 10 hour drive along the Great Ocean Road in Geelong. Because my wife wasn’t feeling well, we had to cx, but they would not return money even though there was a waiting list. Shame on them! Fortunately, I had made reservations in all of the other ports with private companies at a fraction of the Oceania cost and greater flexibility We were very pleased with global Viator and local Zealandier. Both were communicative and provided great tour guides. Opting for the WiFi package saved us a lot of money, but the bandwidth was weak and no more than one device can be used at a time. Ancient! Entertainment was good to excellent, even though the showman always catered to an older audience. Enrichment activities were inadequate. The ship needs at least one nationally recognized presenter per cruise. The laundry room was a disaster! Only 3 operating washer-dryers for 600+ passengers. 3 hours to wash underwear in a small hot room with guests who paid a lot of money needing to sit on the floor! Really? The bottom line is that we like cruising will not ever use Oceania. The value is overrated! Read Less
Sail Date December 2017
We wanted to visit Hawaii and French Polynesia and the time fit in with our schedule. I am writing in Papeete Tahiti Airport, for a flight that doesn’t leave for 10 hours. Oceania Cruise Line arranged this wonderful itinerary prior ... Read More
We wanted to visit Hawaii and French Polynesia and the time fit in with our schedule. I am writing in Papeete Tahiti Airport, for a flight that doesn’t leave for 10 hours. Oceania Cruise Line arranged this wonderful itinerary prior to our cruise from San Diego to Tahiti, November 1 to 19, 2017. My wife and I are seasoned cruisers having 24 cruises under our belts, 3 with Oceania. On this cruise the first 5 days across to Honolulu were uneventful except for the food which was, for lack of a better word, insignificant!!!! (Oceania prides itself on the finest cuisine). After spending a day in Honolulu we proceeded to our next destination, Kauai. 2 a.m. all is dark and quiet. Engines broke down, no power, Captain came on intercom “emergency power”. Everyone up to Terrace Café and Horizon Lounge. At day light we were allowed back to our cabins. Very little communication from the Captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped Maui, Kauai and Fakarava in French Polynesia. We lost 3 destinations out of 8. Hundreds of guests complained to Concierge and were told that the company would be coming out with a letter of explanation and compensation. Our trip cost us $10,700.00 with air from Papeete to LAX. We received an offer of $500 future cruise credit usable in 2018-19 – WOW!!! What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit. Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines. We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!! Room - smallest balcony stateroom ever, smallest bathroom, smallest shower Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc Internet – slowest on the planet – we were not able to reply to emails – toooooo slow. Entertainment – poor to mediocre To add insult to insult the final port was Papeete, arriving at 8.00 p.m. on a Saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to New Zealand. Stores were closed since it was Sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. we were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by Oceania. Oceania was happy to take their money and dump them as soon as possible!!!! Oh, by the way the plane did not leave at 10 p.m. on Sunday due to an Air France strike – plane left at 1.00 a.m. Monday morning arriving LAX 8 hours later only to sit for an hour on the tarmac waiting for a gate. We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the Cruise Vacation Guide Book i.e. “OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST” This DID NOT happen in Papeete – the true experience was being kicked off the boat with no thanx!!!!!! We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “Regatta” Don’t go, you may be sorry, we were!!!!!!!!!!!! If asked for recommendations you can assume what they will be!!!! Read Less
Sail Date November 2017
We found what we believed to be and should have been a once in a lifetime 18 day paradise cruise to the South Pacific. It was an anniversary so we went big and purchased a Vista Suite. Left from San Diego on Nov 1 for a wonderful 5 day ... Read More
We found what we believed to be and should have been a once in a lifetime 18 day paradise cruise to the South Pacific. It was an anniversary so we went big and purchased a Vista Suite. Left from San Diego on Nov 1 for a wonderful 5 day cruise aboard the Regatta to Honolulu. Schedule was one day on Honolulu, then to Kauai for a day, Maui for most of a day, a 4 day cruise to Farakova then to Nuku Hiva, Bora Bora, Moorea and Tahiti. Problem is we left Honolulu at midnight and about 1 am the ship went totally dead in the water with zero power anywhere, i.e. no toilets, water, nothing. At 5 am the Captain announced that we all needed to muster in common areas as they were running out of battery power and would not be able to communicate to the passengers. This was done and I must say the crew was fantastic, keeping all calm and happy. Turns out one issue was the emergency generator did not work at first, thus no power for the ship. We do not know why it went dead in the water. Final result was a tow back to Honolulu where we were allowed to disembark after noon to spend another half day on Oahu (not the best of the islands). Next morning we were told we were not going to leave until probably after noon so we were off for another half day repeat and back by 1:30 to spend another half day on board in port, not leaving until 9 that evening. Instead of seeing Kauai, Maui and Farakova, we cruised for another 5 days directly to Nuku Hiva. The rest of the cruise went very well but for missing 3 important islands Oceania offered a free cocktail party and $500 toward a future cruise in the next two years. Oh, and the chartered flight from Papeete to LA was supposed to leave at 10 but even the day before they found out it would not leave until 1 am. Many of us, ourselves included, had to miss our connections and in our case it cost us another $750 to change and book another flight. Very unacceptable. Please do not get me wrong here. Oceania is a wonderful line, the crew always exceptional and the food spectacular. The Vista Suite on the bow was a great way to go and we did have a great time overall, but of course were very disappointed to miss three islands. Regatta is a terrific ship and our first in the smaller class. We found that for us, we probably prefer the larger version with more restaurants, boutiques and other amenities but hey, that is personal. Read Less
Sail Date November 2017
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under ... Read More
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under our belts, 2 with oceania. On this cruise the first 5 days across to honolulu we had no air conditioning or hot water. Safe not working. food which was, for lack of a better word, insignificant!!!! (oceania prides itself on the finest cuisine). After spending a day in honolulu we proceeded to our next destination, kauai. 2 a.m. All went dark and quiet. Engines broke down, no power, captain came on intercom “emergency power”. Everyone up to terrace café and horizon lounge. At day light we were allowed back to our cabins. Very little communication from the captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped maui, kauai and fakarava in french polynesia. While in port of honolulu fire caught on deck 11.officers smoking area. They announced it was a small fire. While looking down 11 fire trucks were at the bottom of the ship. we lost 3 destinations out of 8. Hundreds of guests complained to concierge and were told that the company would be coming out with a letter of explanation and compensation. Our trip cost us $ 15,000 with air from papeete to lax. We received an offer of $500 future cruise credit usable in 2018-19 – wow!!! What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit. Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines. We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!! Room - smallest balcony stateroom ever, smallest bathroom, smallest shower Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc Internet – slowest on the planet – we were not able to reply to emails – toooooo slow. Entertainment – poor to mediocre To add insult to insult the final port was papeete, arriving at 8.00 p.m. On a saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to new zealand. Stores were closed since it was sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. We were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by oceania. Oceania was happy to take their money and dump them as soon as possible!!! We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the cruise vacation guide book i.e. “OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST” This did not happen in papeete – the true experience was being kicked off the boat with no thanx!!!!!! We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “regatta” don’t go, you may be sorry, we were!!!!!!!!!!!! Read Less
Sail Date November 2017
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the ... Read More
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the pa to inform us they had lost all power on the ship and ship was dead in the water.. worse than that the aux. Power would not go on ... Therefore the captain (rightfully so) instructed all passangers to go to open pool area because there would be daylight shortly and it would be dangerous for anybody to walk about in the dark.. worse part of this 'incident' is the good will gesture oceania had offerred all passangers .. A future cruise credit of $500 towards a future cruise. are you kidding!!! also, they changed the itenerary.but not informed of the change till after the ship was cleared to leave honlulu (ps we had to be towed into honolulu ...even though the power eventually came back on).. moreover, the captain instructed evrybody to be back on the ship bt 2:30pm (believe it was november 8th) with further info re departure. .. Never recieved info re departure till after 8pm when the ship was about to leave and most of the passangers were at dinner. We were informed the change of itenerary would be in print in the stateroom.. Upon review of the new intenerary, we were informed of loss of 3 ports and added 5 more sea days. this is not what i signed up for... If given my drutherers and given the opportunity i would have left the cruise in honolulu..... By the way ncl executives had flown in from miami were on the ship when the change of intnerary occurred ncl and oceania messed up terribly miss handeled this situation and owes each passanger more than the $500.00 future cruisecredit... This is an insult we have choices for future cruises..for me it will not be the regatta or oceania. Read Less
Sail Date November 2017
We chose this cruise because of the 8 ports scheduled and the area. Due to a power failure we were tugged back to Oahu in the middle of the night, no lights, no toilets, and we were evacuated to the 9th deck in our pajamas and jackets for ... Read More
We chose this cruise because of the 8 ports scheduled and the area. Due to a power failure we were tugged back to Oahu in the middle of the night, no lights, no toilets, and we were evacuated to the 9th deck in our pajamas and jackets for 4 hours. We were stuck in Oahu for 3 days while the ship was "fixed". There was a fire on board during that time with no explanation given. 3 ports were eliminated from our itinerary, ones that were important to us. The incident was called an "inconvenience". Upon leaving the ship in Papeete, we were bused to a hotel meeting room where we sat for 12 hours. Our charter flight was delayed 4 hours, causing a change in our connection at LAX. We missed our flight to San Diego because LAX immigration was so crowded. Our luggage made it to SD but we did not. Read Less
Sail Date November 2017
This cruise was to celebrate our 50th anniversary and we had always wanted to travel to Tahiti and French Polynesia, plus the stops in Hawaii were also of interest. We have been to Hawaii before and were looking forward to Maui as we ... Read More
This cruise was to celebrate our 50th anniversary and we had always wanted to travel to Tahiti and French Polynesia, plus the stops in Hawaii were also of interest. We have been to Hawaii before and were looking forward to Maui as we have some favorite spots there we wanted to visit, plus had never been to Kauai. This was the unfortunate cruise that lost power and sat in Honolulu for three days. I won't go into details as others have stated at length the problems that guests were subjected to when they wrote their reviews. When the revised itinerary was given to us their letter said there would be "only minor adjustments to our itinerary". Imagine our surprise when we realized that minor adjustments meant we would lose 3 of the 8 ports, or nearly 40% of our cruise ports!!! Minor??? They referred to the loss of power as "Technical Issues". I agree with others that this is more than technical issues, these are major problems and this ship either needs to be totally overhauled, or retired. It was frightening to think of the outcome if loss of power had happened when we were hundreds of miles away from any assistance!! We spoke to the concierge on two occasions about compensation for the loss of such a big part of our cruise experience. On both occasions he told us to write to guest relations at the home office when we got home, to request compensation, implying that there would be something available, but not until the cruise was over. That was all fluff, he just wanted to get us away from his desk so he didn't have to listen to our frustrations. I believe he always knew Oceania would do nothing more than cruise credits. How dumb do you have to be to spend more money on a cruise line that fails to provide the trip that was promised the first time you traveled with them. Because this was a special trip for us, we pulled out all the stops and reserved a Penthouse stateroom, plus a deluxe dayroom at a resort in Papeete while we waited for our flight back to CA. Considering everything we spent, flights to and from California, excursions, tipping of staff, hotel stays at both ends of the trip, our cost was upward of $20,000. So we felt we had a legitimate argument for some kind of compensation, if nothing more than to refund the port charges and taxes for the 3 stops that were eliminated. NOPE! They just wanted to give us a few more dollars in cruise credits. It was insulting!! Our travel agent also intervened on our behalf to request a refund, but they didn't even acknowledge her email. As to what we received while on the ship, the food was OK but not the excellent cuisine that we had heard about with Oceania. They made a big deal about making reservations to the two specialty restaurants, but we did not find them to be exceptional at all. We actually preferred eating evening meals in the Grand Dining Room. We were very pleased with the staff, our butler was absolutely wonderful, as were all of the housekeeping crew, servers in the restaurants, attendants on the pool deck, etc. They all gave us wonderful service for which we tipped generously. Entertainment was mediocre most of the time, but we weren't expecting any broadway shows on a ship of this size with fewer than 600 passengers. We attended several of the evening shows, and also several of the daytime lectures, which were generally quite informative. Public areas of the ship were attractive, but showing their age. Our overall feeling after the cruise was relief to get home safely and sadly we felt we had spent alot of money for experiences we didn't receive. Instead of owning up to their responsibility to their guests, after the cruise was over, Oceania sent out letters with hollow platitudes and apologies, telling us our comments had been noted for Oceania's "reflection and future planning". How does that help the passenger who lost out on their trip? Lastly I would like to comment on the onslaught of brochures and publications that Oceania continues to send us with the beautiful pictures of faraway places we might want to cruise to. We receive at least one or two per week. If they devoted even a fraction of their promotional budget to delivering what we were promised, they wouldn't have to work so hard to get new guests. Their existing customers would be coming back for add'l cruises. Every time we receive another mailing from them it is like salt in the wound. We would just like the forget this cruise!!! Read Less
Sail Date November 2017
Regatta Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 5.0 4.2
Entertainment 3.5 3.5
Public Rooms 4.0 4.4
Fitness Recreation 4.5 3.8
Family 2.0 3.8
Shore Excursion 4.0 3.2
Enrichment 4.5 3.5
Service 5.0 4.3
Value For Money 4.5 3.5
Rates 4.0 4.0

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