1 Helpful Vote
Sail Date: April 2017
We are fairly devoted to Regent, and this six week geographic extravaganza -- from Bangkok to Athens -- fulfilled our every expectation with style and ease. It was a pleasure throughout. The cruise was calm, ordered, and smoothly ... Read More
We are fairly devoted to Regent, and this six week geographic extravaganza -- from Bangkok to Athens -- fulfilled our every expectation with style and ease. It was a pleasure throughout. The cruise was calm, ordered, and smoothly fine. (Also the case with RSSC direct reservation service before and after -- in the person of Mr. Aldo Ampuero.) The crew from our butler Raj up and down the ranks unfailingly smiled, helped, provided luxe services and special treats and assured our sense of being at home, cosseted, and at ease on a well-run ship with professional tourism expertise and assistance. We indulged in both pre- and post- cruise land tours -- Khmer ruins and mainland Greece. They were convenient, bargains, and came off without a hitch. The interface with the ship and airports/hotels was easy and pleasant in all cases. All ex-ship excursions we chose were as described and executed smoothly; meals were fine and pleasantly varied; our verandah was superb (deck 8 stern starboard); laundry and dry cleaning (included) were superior in the manner of a fine hotel. And the Business Class flights to and from the ship (Qatar and Swiss), plus transfers could not be beat. We have two additional Regent cruises booked for successive years(Scandinavia/Arctic and East Asia/Japan) and expect to find them equivalently fulfilling, pleasurable and smiling. Read Less
18 Helpful Votes
Sail Date: April 2017
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few ... Read More
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few notable exceptions, as good as the one 7 years ago in the Mediterranean. I will bullet point the positive and negatives below, and have, of course, given these to Regent as well in their post-cruise survey. Positives: The Crew/Service - the staff and crew on board were absolutely wonderful. Everyone went out of their way to try to get to know you and to exceed your needs. The crew members were exceptionally interactive compared to our past cruise experiences, playing games and taking the time to chat with passengers frequently. The wait and bar staff were always welcoming, remembering favorite items and going out of their way to accommodate (had a bartender go ashore to find us lychees and had our cabin stewardess always find pears for me). The level of service we experiences was exceptional. The cabin/ship - this ship was refurbished top to bottom last fall and the cabin and public spaces were beautiful Shipboard activities - this ship had more on board activities than I had seen on previous cruises. We really enjoyed the team trivia, crew lawn game challenges, the deck by deck "block party", and the shipboard picnic Business Class Air "included" - when flying to Asia this was a must! Post Cruise extension to Seim Reap - this was my absolute favorite part of the whole trip. Even though it was blazing hot and humid ( felt I was raining down sweat), the hotel they put us in (Borei Angkor Hotel), the guides for the torus of the Angkor complex, the cultural dinner and show and hotel spa were all first class. Luncheons at the pool grill - while the food overall was what I would call "meeting expectations" (with a few exceptions, breakfasts - meh, Dinners generally good), the pool grill stood out as providing a consistently good product and providing different "theme" each day Opportunities Wine Selections - this was a marked difference from our last Regent experience. The wine selections were not only fewer, but most were of much reduced quality than what we expected from Regent. Also on a few occasions they would run out of some of the better wines leaving only the poorer quality options. There was no wine list per se, bu the stewards would come around and offer the "red or white of they day" and if this was not what you wanted, you could ask for something else but had to play 20 questions to see if they had what you wanted. Many of our fellow passengers also commented that they felt that Regent was cost cutting in this department. Entertainment - while some of the theater shows were very good, especially the Chinese cultural show, the entertainment overall was what I would call "sleepy". Now they may say this is what their clientele likes but I beg to differ. People were jumping and closing down the bar on dance party night, and a group of people I talked to had found a way to create a new pop/rock playlist on the "background music" system in the lounge only to find it deleted a few days later, so there is definitely an appetite for more upbeat options. Go ahead and keep the "Captain and Tennille" show if you must, but don't have it in all the lounges all the time. Docking Locations - I'm not sure if this could be helped in all instances, but I know that in many of our ports, our ship was docked in what I would call "remote" locations, thus requiring long shuttle or cab rides into towns as opposed to any "walk off"options. This may have been a cost cutting option, poor planning, or luck of the draw, but it was most apparent in Hong Kong, where we were docked out in Kowloon, while the sister Oceania ship was docked right downtown. Tour Timing - some of this may be related to the above, but many of the torus we were on required long bus rides (2-4 hours plus) just to get to the tour sites. Some tours took more time to get there than the actual tour itself. Once we did get there we did enjoy the tours very much, but often felt rushed and "pulled through" the sites in order for the guides to keep on schedule and get us back in time, thus diminishing the overall experience. We and many folks we talked to actually ended up cancelling tours later in the itinerary because we couldn't stand the thought of another 5 hours on a bus. Last Day Experience - once we arrived in Bangkok from Seim Reap, we were joined by the passengers who had gone to Chang Mai and taken to the Sheraton Orchid Hotel. Here is where thins fell down a bit. We all had early flights and got to the hotel before noon, where we were told check in would not be until 4PM. Unlike in Seim Reap, where they had arranged for half day tours for us while we awaited check in, here we were placed in a ballroom, and given no information on where to do, what we could do, no tour was offered (unless you wanted to buy one from the hotel), nor was any food (save for peanuts and chips) offered. Added to this was that the Regent staff were not terribly helpful when asked about restaurant options, or possible places to go during the downtime. Basically we fended for ourselves and several of us jumped on trip advisor for food and entertainment options and passed the word along. So all that being said, we did have a great trip, a wonderful time and created lasting memories. Read Less
1 Helpful Vote
Sail Date: March 2017
Itinerary was the driver behind choosing this cruise, we had sailed once before with Regent on Navigator!! and this ship promised a much nicer experience and it did not fail us. Great cabin, fabulous food and a wonderful ship,, plenty ... Read More
Itinerary was the driver behind choosing this cruise, we had sailed once before with Regent on Navigator!! and this ship promised a much nicer experience and it did not fail us. Great cabin, fabulous food and a wonderful ship,, plenty of room and in great shape. However the one big disappointment was the lack of any real management system or process on board. For example on several occasions excursions were delayed or ran over but there was no communication between that team and food and beverage, so some people arrived back at the ship to find no food available. We arrived back late and were given duff information about where we could eat etc, in the end we were fine but for a while it was chaos. I spoke to the destination services people and asked "do you not communicate with food & beverage" and was told to my face "no we never talk to them about issues like this" I raised this on board and got the standard response, a nice table in one of the up-scale restaurants - which was lovely. But the point is this is a great ship with great staff and this lack of a simple process is letting every member of staff down. Read Less
2 Helpful Votes
Sail Date: March 2017
This was our 3rd cruise on the Spirit. The first was for an anniversary 10 years ago - October 2006. We have made Oct 2016-Oct 2017 and anniversary year. The cruise was from Hong Kong to Beijing with stops in Japan and Korea. We ... Read More
This was our 3rd cruise on the Spirit. The first was for an anniversary 10 years ago - October 2006. We have made Oct 2016-Oct 2017 and anniversary year. The cruise was from Hong Kong to Beijing with stops in Japan and Korea. We had booked our own Air to Hong Kong but had problems finding a reasonable Business Class fare for the return. We checked with Regent and they were able to come up with a great fare and a much better routing then we were able to find. As we had booked a post cruise tour in Beijing Regent supplied the transfers to the airport on our day of departure. My preference has been to handle our air arrangements but this experience will have me checking with the cruise line for their airfares and schedules. Although , like many people who have cruised on Regent before its sales, the ship and the service is not quite like on our first cruise. However, Regent is still a 5 star cruise line with excellent service. Embarking or debarking in Hong Kong is an experience like no other. The cruise ship terminal is connected to a very, very upscale mall (Harbor Mall). You can not board or leave the ship without going through this mall. Keep hold of you wallets as the stores are extremely expensive. Keep in mind that this is a small ship - about 640 passengers, so getting around the ship, disembarking and accessing the dining venues about is fairly easy. From overheard conversations plus our own experience, the excursions were enjoyed by most of those who went. Regent, like many cruise lines, indicates the fitness level for each excursion. Note however that in some cases these were incorrect. One stop had many steps which made it difficult for a number of those with mobility issues. The had difficulty or could not manage the steps. This is not necessarily the fault of Regent, but those with mobility problems should keep in mind that they mnay have unexpected problems. One friend, on another cruise, was ashore with his walker and broke a wheel on the cobble stone street he was walking on. He had to purchase a new walker as no one had a replacement wheel. Excursions are included in Regent's rates. Note: we did not make use of the fitness center. If one includes the daily Trivia contest as recreation, the it was better then the listing below. this site should allow for a N/A-Not applicable One thing that is important to my wife is a bathtub. All of the ships accept the recently launched Muse have tubs. Looks like we will not be sailing on the Muse. We have sailed with Regent a number of times and itinerary permitting, will do so again. Read Less
21 Helpful Votes
Sail Date: March 2017
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have ... Read More
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have someone take your order (not even going to mention the time it took for food to arrive). Food was ok. but not Great. Some items tended to end during the buffet lunch and breakfast and not get refilled (had to ask more than once if there was anymore of this or that available to have it replaced). Complained about this issues with the General Manager personally and didn't get any kind of feedback. Also, horrible pre-cruise experience in my country, their office have an extremely unpolite and unhelpful team . Their website doesn't work for specialty restaurants or shore excursion reservation. Had to do everything through the travel agent which was a hassle. The gym is very small and they don't enforce the maximum time for the aerobics. It was always crowded and it always had a long wait to use treadmill or bicycle. All in all I don't recommend it.. Read Less
Sail Date: February 2017
We picked this cruise because of the pre-cruise activity: a visit to Angkor Wat. This trip is NOT to be missed. So, for us, the rest of the trip was sort of a bonus or an opportunity to get away. That doesn't mean there weren't some ... Read More
We picked this cruise because of the pre-cruise activity: a visit to Angkor Wat. This trip is NOT to be missed. So, for us, the rest of the trip was sort of a bonus or an opportunity to get away. That doesn't mean there weren't some good stops, there were: Ho Chi Minh City [Saigon], Keeling, Taiwan and Hong Kong standout. We also enjoyed our stop at Kaohsiung, Taiwan; that was a three temple day. We traveled before on Regent so we knew what to expect. However, we were still surprised at the level of service and attentiveness throughout the ship. One major problem with Regent excursions, however, is that they are rushed and leave little time to explore on your own. We 'bagged' a couple of planned ship excursions to explore on our own. Force marching a group through a museum is a silly [and frustrating] activity. So, if Regent is reading this: "Take us, let us explore the museum and then pick us up at a set time." The food on this trip on the Voyager was better than previous trip in 2015; same ship. The cabin, same as previous trip, was nice BUT lacked storage space since the remodel in 2016. Put back some cabinets or drawers would be our advice. The lecturer was not up to the standards expected; didn't really understand how to engage an audience the the topics were more predictable than need be. Read Less
12 Helpful Votes
Sail Date: February 2017
We choose this cruise because of the unique destinations. The cabin, Concierge D was adequate and always kept in a sparkling condition by the housekeeping staff. Dining was sometimes the best I've experienced in over 60 cruises, ... Read More
We choose this cruise because of the unique destinations. The cabin, Concierge D was adequate and always kept in a sparkling condition by the housekeeping staff. Dining was sometimes the best I've experienced in over 60 cruises, unfortunately on a number of occasions in the main restaurant, Compass Rose the food was not as hot as it should have been. This was a result of the waiters having too many tables to look after. The dishes taken from the Galley were left at the waiters station for what seemed a long time before the hard working waiter could find time serve it All the staff were the most conscientious I have known, ever so willing to help and always bearing a genuine smile. Regretfully the Front Desk staff, tour desk staff and Executive Concierge did not fall into this category, When contacting the Front Desk It seemed I was intruding on their time and gave the impression they had more important things to do. Staff on the tour desk were lacking in knowledge of certain procedures i.e.My wife and I were leaving the ship a day early therefore booked a private car for the journey from the Hong Kong Pier to Airport at the highly inflated cost of 279$. When I asked about the disembarking procedures they couldn't tell me. Then there was a Executive Concierge who did not show any empathy when on the first day I asked for Guerlain shampoo something we can't buy in the uk a shampoo I was introduced to on previous Regent Cruises.She said this was only available to guests who were booked one grade higher than our grade. I offered to buy it and was told to go to the shop. Needless to say the shop did not stock Guerlain. These three little points apart this was one of the best cruises my wife and I have experienced thanks in the main to the service of the housekeeping and dining rooms staff. Ed and valintia in particular Let me also mention the Coffee Corner the staff were exceptional with special mention to Madi Read Less
5 Helpful Votes
Sail Date: January 2017
Having travelled with Regent seven times before we knew what to expect. No irritating on board charges, signing for drinks or tips - all included. As has been the case on all other Regent cruises the staff were 100% in every respect - ... Read More
Having travelled with Regent seven times before we knew what to expect. No irritating on board charges, signing for drinks or tips - all included. As has been the case on all other Regent cruises the staff were 100% in every respect - attentive, friendly helpful and smart. The restaurant menus are excellent and even more varied. Our cabin which had been refurbished was excellent. The redecorated Compass Rose is lovely - really relaxing. Food at the 11th deck Sette Mari is fabulous - we dined there several times in the 25 days on our cruise segment. The following points for potential improvement must be read in the context that we have already booked our next Regent cruise so they are not 'showstoppers'. Excursions varied - cannot generalise but be careful as to what is chosen - do the homework! Komodo visit - good. Bali overnight - a waste of time and a big disappointment - not Regents fault. However the Bird Garden was worthwhile. Could do with an overnight in Sydney but probably too expensive with Berth fees! The lounges are unchanged and the chairs are uncomfortable but stylish - there could be more consideration to these bearing in mind the age group of the 'regulars'! The cabin balcony chairs could do with an update. Delivery of the main courses and side dishes in Compass Rose could be improved with better coordination. Read Less
3 Helpful Votes
Sail Date: January 2017
This was very our first cruise (25 days) so we have nothing to compare this to. We were accompanied by friends who are experienced travelers - this was their fifth cruise on RSS which was helpful, especially getting adjoining state rooms ... Read More
This was very our first cruise (25 days) so we have nothing to compare this to. We were accompanied by friends who are experienced travelers - this was their fifth cruise on RSS which was helpful, especially getting adjoining state rooms so we could compare notes or decide where to dine. The staff was professional and polite from the moment we boarded in Auckland to disembarking in Singapore. It is difficult to describe the highlights beyond the obvious amazing ports of call. I really enjoyed the parties on the top deck and met some delightful people. We had pre-booked excursions for most of the port days and the staff was so accommodating whether it was my spouse and I or the four of us. Once I swapped an excursion with my friend she could not attend without a problem. I thought I would be bored on "sea days" but was not at all. I took part in fun group activities or did nothing but lounge at the pool deck to read or draw, even watched an occasional movie and felt like it was a good balance of my time. Zay Lynn made sure every wish came true, sometimes without even asking; having the bed made and room cleaned while we ate breakfast with amazing timing, other staff made sure I could get where I wanted to go when I was directionally challenged, the yoga classes were good, massage great, lectures were stimulating and informative. We were able to have a kitchen tour. We enjoyed a variety of foods we'd never had before and ordering specialty drinks was a treat. Our bed was very comfortable and we slept well. My husband has some food restrictions and the staff was great about getting his menu in advance and accommodated him at which ever restaurant we went to. I wish I would list all the names of the excellent staff. Sharing desserts became our tradition and ending our evening with either entertainment or preparing for the next day made this entire trip a dream come true. We would definitely cruise with RSS on another destination. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hello Maxine47 and thank you for your review regarding your recent cruise aboard Seven Seas Voyager. We are delighted to know that you and your husband enjoyed your first cruise with us and we appreciate the kind words expressed regarding some of our staff members. It is truly rewarding to hear positive feedback such as yours, as we aim to deliver the best cruising experience to our guests. We hope that your next cruise with us is in the near future as it would be our pleasure to welcome you both back aboard for another unforgettable voyage.
66 Helpful Votes
Sail Date: January 2017
We sailed on the January-February 2017 cruise from Aukland to Singapore. The trip was a very mixed experience, with some parts very enjoyable and others quite disappointing. On the positive side, the cabin stewards did a great job, and ... Read More
We sailed on the January-February 2017 cruise from Aukland to Singapore. The trip was a very mixed experience, with some parts very enjoyable and others quite disappointing. On the positive side, the cabin stewards did a great job, and our stateroom was always neat and orderly. We enjoyed the new menu in the Compass Rose dining room, with a wide variety of items always available and daily specials. The evening variety shows were much improved over those on our previous cruises on Regent. The enrichment lectures given by Terry Bishop were outstanding, and we would certainly look for cruises where he was featured. On the negative side, there were several problems. Regent had clearly not planned an adequate number of shore excursions, and in many ports there were just no free excursions available. Every day seemed to have long lines at the Destination Services desk of people trying to book tours, often with no success. they offered the excuse that the ports we visited did not have an adequate infrastructure to accommodate a ship our size but, in talking with local guides, it seems that they had no problem with much larger ships. Many of us felt that Regent management was just cutting their excursion budget and not booking enough tours. After all, the ports we visited in New Zealand and Australia are major cruise ship ports, and infrastructure should not be a problem. In some ports Regent tried to upsell us to paid tours, but we found better and less expensive tours on our own over the internet. The excursions we were able to get were often disappointing, often with a lot of wasted time when we were dropped off in uninteresting towns with little to do for several hours. Our stateroom was also a disappointment. The Voyager was just recently remodeled, but the work appears to have been of less than top quality. The walls in our room creaked loudly whenever the ship moved. We have been on a fair number of cruises, some on rough seas, and while some movement noise is inevitable on ships this was well beyond the ordinary or acceptable. The ship's maintenance staff was able to mitigate the noise to some extent by putting wooden shims between the walls and the ceiling, but surely better ship construction should have made these types of fixes unnecessary. Also, the ship seemed to have a large number of maintenance problems with the plumbing, with several leaks. Some days we had no water for a while and, when it came on , it was black. The Voyager lounge was closed for a while because of water leaks. Due to the leaks on our deck (7), the carpet outside our room had a mildew odor that penetrated our cabin. We were also disappointed in the specialty restaurants, both with regard to food quality and service. The meat in the steak restaurant was not of the quality we have had on previous Regent cruises and, as the trip was in major beef producing countries, this should have not been the situation. In Chartreuse, the newly named French restaurant, the main dishes were disappointing. And service was so slow, beyond leisurely, that even starting the meal at 6:30 or 7:00 we were not finished in time to get to the 9:30 entertainment on time. As this was a longer cruise we had multiple opportunities in each restaurant, and were consistently disappointed and eventually cancelled reservations as we preferred the main dining room. Finally, when we wrote to Norwegian Cruise Lines management expressing our disappointment and our inability to get the promised shore excursions, it took over a month to get a reply from them. This suggests that customer service is not high on their priority list. Read Less
Seven Seas Voyager Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.5 3.8
Entertainment 4.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.7
Enrichment 3.0 3.7
Service 5.0 4.1
Value For Money 4.5 3.5
Rates 5.0 3.8

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