4 Helpful Votes
Sail Date: December 2017
We choose this cruise to coincide with a significant birthday and to make the festive season special. A last minute change of itinerary meant we visited some some less visited ports in Japan. The passengers were a mix from all over the ... Read More
We choose this cruise to coincide with a significant birthday and to make the festive season special. A last minute change of itinerary meant we visited some some less visited ports in Japan. The passengers were a mix from all over the world, not the North American majority normally present on a Regent cruise. This was probably due to its starting and finishing point. We enjoyed the ports and excursions although felt despite the on board decorations, it was not really festive. Christmas dinner, turkey notwithstanding, could have been any night; Regent left an impersonal 'Happy Holidays' card in our room. I guess we expected a bit more song and dance. Our early issues with spotty service were dealt with on board. The entertainment, however, has had a mammoth budget cut. The 'shows' had no sets or props - just video backings. The ;Signature Orchestra' had been halved to a band. And excellent as the musicians were, they lacked the depth of a larger ensemble. The food was of a high standard everywhere, particularly in the signature Compass Rose MDR. The revamp of the MDR however included LED lighting usually set at the UV blue colour normally associated with insect killing machines or anti drug injection sites. H'mm. Regent's biggest asset is their staff and they continued to shine. An enjoyable cruise with few reservations. Read Less
4 Helpful Votes
Sail Date: December 2017
We're quite excited to go on the same ship as we traveled on a few years ago and the Itinerary was good before the changes, sad to miss out on Korea but Japan was Fantastic, china was not, The ship is very clean and nice, the crew is ... Read More
We're quite excited to go on the same ship as we traveled on a few years ago and the Itinerary was good before the changes, sad to miss out on Korea but Japan was Fantastic, china was not, The ship is very clean and nice, the crew is friendly and the food is good. The only crew I'm not happy are the x-Eastern european ladies in the reception, they are never helpful, they are very inflexible and should be reminded of how much people pay on this ship. Because of the huge reductions in the price we paid for a butler but would not do this again as you don't meet the cabin stewards and don't get a chance to have a chat and whilst the butler was handy, it felt like there were a lot of interruptions when we tried to relax in the cabin. It feels like the standards have dropped a little since last time 2012, we didn't get a gift on the return home like we did the 1st time. The itinerary changed and we didn't go to Korea, this was disappointing but the extra stops in Japan were great. China was terrible, the organized tours were in dirty busses, the guides were obsessed with money, pretty much all they spoke about, forget about telling us about what the old buildings were. The trip to the Wall was badly organized, getting there only 1h before sunset and there are no lights on the wall, some older (but fit) people walked far and then struggled to return to the bus in the dark. The Chinese officials at the port treated the crew badly on the return to the port, they had them lined up for over an hour, not letting them board the ship for over an hour. A few people got an upset stomach after one of the lunches on the tours in china and on the whole, china is not a place I would go back to. A cold cruise was nice to experience, more energy to walk around the towns in Japan but you do miss out on sitting around the pool, swimming and drinking cocktails. Bingo was very disappointing as the entertaining crew did not promote and tell people that there was Bingo every sea day, they could have made a bigger effort. Regent cruises are very expensive compared to others so I don't think we'll be back, add to that the office in Sydney were not at all helpful or friendly, maybe they need a reminder that they are working for a 5 star company Read Less
6 Helpful Votes
Sail Date: October 2017
We chose this cruise for the itinerary and also because we love sailing with Regent. We were not disappointed. The food, service, crew, tours were all top notch. These are highlights: Embarkation went without a glitch and it was fast. ... Read More
We chose this cruise for the itinerary and also because we love sailing with Regent. We were not disappointed. The food, service, crew, tours were all top notch. These are highlights: Embarkation went without a glitch and it was fast. Cabin was kept beautifully by our attendants. Food in every restaurant was outstanding. Dino, the executive chef, had great meals and lunches every day. The shore excursions and guides were outstanding. We did the overnight excursion to Luxor and it was excellent. We love the crew and it was nice to reconnect. The entertainment was good too. All in all this was one of our best cruises. The itinerary was awesome. We highly recommend Regent. Once again they did not disappoint. We loved every minute of the cruise and can't find any fault. From embarkation to disembarkation it was perfect. We also did the Regent post cruise tour of Dubai/Abu Dhabi and it was excellent. Very good hotel, guide, and sights. Read Less
7 Helpful Votes
Sail Date: October 2017
After experiences on other cruise lines, we decided on an all exclusive cruise. Selected Regent Voyager from Venice to Croatia to Greek islands ending in Athens. Very pleased with service, accommodations, food and drinks. Room was ... Read More
After experiences on other cruise lines, we decided on an all exclusive cruise. Selected Regent Voyager from Venice to Croatia to Greek islands ending in Athens. Very pleased with service, accommodations, food and drinks. Room was spacious and well equipped. Rooms and common areas were all very modern and seemed new. Never seemed crowded anywhere, except at pool. Laundry on every level was a major plus. Tours were all excellent though some of the guides should have better English speaking capability. Meals were all good. Menu selections were varied and tasty. Downsides: internet was sporadic and weak. Very disappointing since free internet was one of the reasons we selected Regent. Internet manager was very helpful but could only apologize for slow speed and lack of access.; poolside chairs were always "occupied" so never got to experience pool. Need better control and management against saving chairs.; Enjoyed Regent enough we are scheduled Panama Canal cruise on Mariner in April. Just hope internet and pool issues are different. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hi Kangerman. Thank you for your review regarding your recent cruise aboard the Seven Seas Voyager. We are pleased to hear that you enjoyed the overall Regent experience. Your feedback is very crucial to the improvement of our brand and we appreciate you bringing your concerns to our attention both during and after your cruise. Moreover, we are excited to know that you are booked with us aboard Seven Seas Mariner and we look forward to welcoming you back in April of 2018.
38 Helpful Votes
Sail Date: September 2017
We had good experience once before with Regent so we invited a third relative. The cabin that was "sold as" very spacious and adequate for a third was NOT. It was cramped and uncomfortable. The couch converted into a bed that ... Read More
We had good experience once before with Regent so we invited a third relative. The cabin that was "sold as" very spacious and adequate for a third was NOT. It was cramped and uncomfortable. The couch converted into a bed that was very uncomfortable. three days into the cruise we had to request attention to the mattress...they brought egg crate foam. The Compass Rose dining room food was nothing to write home about and the Settee Marie Italian specialty restaurant was downright bad. Prime 7 and Chartrueuss were excellent. Service in the dining facilities was good sometimes and bad the other. For the most part the excursions were good, but you have to be diligent and read between the lines about activity levels and amount of time stuck on a bus. I think I'm done with Regent..just not sure it's worth the price tag unless you drink ALOT. Oh and don't upgrade just for the butler....it's a "non-event". Read Less
7 Helpful Votes
Sail Date: September 2017
When they said this was a luxury cruise, they weren't kidding. This cruise was a wonderful experience from start to finish. Our suite was exceptional with plenty of room, a real-live walk-in closet, spacious bathroom and beautiful ... Read More
When they said this was a luxury cruise, they weren't kidding. This cruise was a wonderful experience from start to finish. Our suite was exceptional with plenty of room, a real-live walk-in closet, spacious bathroom and beautiful balcony. In a New York hotel you could only dream of getting a room this large and well-equipped. It didn't hurt that we were greeted with a nice, cold bottle of champagne. The room was only topped by the service. The staff in the bars and restaurants delivered top flight service that also had a fun, personal touch. The maitre'd Lorenzo along with the waiters Thomas and Mauricio took great care of us. Speaking of food, we really enjoyed all the restaurants. The real surprise for us was the Setti Mare Italian restaurant. It didn't require reservations and the food was inventive and delicious. The Observation Lounge (looking out over the bridge) became a favorite spot to watch the sun go down as we pulled out of port. The excursions were outstanding. Both the included excursions and the premium outings. The ship encountered bad weather forcing us to skip Portofino and go to La Spezia instead. This meant that the Destination Services people had to reorganize virtually every outing for every passenger and they did it with a smile. Their efforts were heroic. Entertainment on the ship was headed up by the great Cruise Director Ray Solaire. Everything was well done and nicely produced although I do wish the music was a bit more modern. Also on the cruise was an expert from The Smithsonian who gave lectures regarding the history of the various cities we were visiting. Extremely well done and very informative. My only real complaint was a small one. While it was nice to have Wi-Fi on board, it was too slow to really be of any use. Make no mistake, this cruise was expensive, but I think it was worth every penny. Overall, the entire cruise was an incredible experience on and off the ship. Would love to cruise on this ship again. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Greetings yovinny and thank you for your review regarding your recent cruise aboard Seven Seas Voyager. It is so great to hear that you enjoyed the overall Regent experience. From the service, to the restaurants, to the entertainment and shore excursions, the experience you've described is exactly what we hope to accomplish each and every cruise. We can't wait to have you back aboard with again!
35 Helpful Votes
Sail Date: August 2017
My partner and I, with friends, just completed a 10 night Med cruise on the Seven Seas Voyager; we had a lovely time and saw so many beautiful sights. We are fortunate; we have taken more than 25 cruises over the years and really enjoy the ... Read More
My partner and I, with friends, just completed a 10 night Med cruise on the Seven Seas Voyager; we had a lovely time and saw so many beautiful sights. We are fortunate; we have taken more than 25 cruises over the years and really enjoy the smaller luxury ships; in the past 10 years, we have travelled almost exclusively with Silversea and enjoy their small ship ultra luxury product. We heard very good things about Regent so we booked this particular cruise to try something different; to make a long story short, we absolutely prefer Silversea. We spent one night in Rome pre-cruise and had a lovely day in this terrific city; the next morning we transferred by private car to the port. (We made our land arrangements on our own.) Upon arriving at the cruise terminal in Civitavecchia; we were faced with a long line to check in, something we have not experienced in years, and it was a indication of things to come. The line moved quickly and we were on the ship within 15-20 minutes, no big deal; but the line was proof that the Voyager accommodates 700 passengers (which is more than we are used to) and, onboard, we were very much aware that the ship was fully booked. The dining rooms were full (more on dining later), the lounges were full, the show room was full, the pool deck was very busy, etc. This is very different from the relaxed and open feeling that we experienced on other luxury vessels. The ship is very pretty and well designed with a good deck plan; the new interior design is not exactly our taste but it is modern and pleasant. Our " Concierge Suite" was lovely and similar in size to those on other luxury vessels and was well equipped; all good. Concierge level suites do NOT have Butler service and, honestly, we missed having a Butler to help take care of day to day issues. Our cabin attendants did a good job taking care of the cabin but did not assist with things like shore excursions or dinner reservations; not a big deal but far less luxurious than Silversea. We are still not sure what benefits there are for being "Concierge Level" aside from a coffee maker in the suite - shame that milk was not available for your coffee without calling room service. We were located mid-ship; note that there is a severe vibration in the aft of the ship; you can feel it when in the common areas and Veranda Restaurant so it must affect aft cabins - so chose your cabin wisely. Dining on board was hit or miss. Firstly, getting reservations in the specialty restaurants while onboard is impossible; even changing a dining time is a non-starter. Tables in both reservation restaurants were simply not available on any night at any time. Dining in the no-reservation Italian restaurant is also a challenge: it fills up by 730PM and then its a long wait or they send you away. Every question or request that I had concerning dining was met with one answer: NO. This is certainly not luxury. We ate in Prime 7 once and Chartreuse once; the food, service and presentation in these restaurants was excellent - that is why we wanted to return but couldn't. After two failed attempts, we finally got into the Italian and were disappointed with both the food and the service; it was nothing special and decided not to return. That leaves Compass Rose which was totally random: on certain nights the food was very good, on other nights it was mediocre at best; some dishes came our sizzling hot and others were hardly warm; service was the same, some nights efficient and at other times it took over 30 minutes until a waiter or wine steward acknowledged our presence. Also note that during peak times, there is a line-up to get a table at Compass Rose; the very unfriendly head waiters stationed at the desk take forever to seat people. Again, this is not six star luxury. Breakfast and lunch buffets, and the grill by the swimming pool were fine and typical of what is offered on luxury lines (although nothing ever changes at breakfast) - although, again, it is very busy and the buffet gets very crowded at peak moments. We find the SIlversea dining experience to be much better. The wines offered with the meals were very good. We really do not care so much about the entertainment offered onboard: we enjoy a relaxed pre dinner drink, a leisurely dinner and a stop and the lounge before heading to bed. The shows were very old fashioned in our opinion: predictable production shows plus magicians and ventriloquists - Vaudeville is back! The cruise director was hard working but well past his "sell-by" date and the bands on board were typically average. All nothing special and not very appealing to anyone under 70 years of age; the entertainment did not include one song released after 1980! Regent, especially now being part of the Norwegian group, can do so much better especially if they want to attract the next generation of luxury cruisers. (To be fair, entertainment is an issue on all small luxury ships...this is not where they excel.) On one evening there was an on-deck Bar-B-Q; it was nicely done and a very pleasant evening. Service was a major let-down: as mentioned above, we missed having a butler, the service in the restaurants was nothing more than adequate, the service in the bars was truly poor where it frequently was difficult to get a drink, the coffee bar was unstaffed most of the time, and around the pool it was also difficult at times to get service. We thought that the crew, who do try, was either poorly trained or that the ship was understaffed or a combination of both. Nobody bothers to learn passenger names, few crew members are smiling, no one goes out of their way for you. It was very different from our experiences on Silversea and we were disappointed - on board Regent, we were treated as passengers and not as guests. Also note that the internet service on the ship is a disaster: its nice that Regent offers free unlimited internet but its sad that is does not work most of the time probably because there is not enough band-with. I know that internet at sea is not as good as land based services: but the only time I could get a reasonable connection was at 400AM when most are sleeping or by sitting in front of the reception desk where the signal does work. Very frustrating indeed. We loved the ports: the Med is beautiful and every port offers so much; we had basically visited every port that we called upon one or more times before and still found so much to see and do. That Regent includes shore excursions is a mixed bag: we ended up taking an excursion at each port because we paid for them (they are not free, they are included) and I must say that every excursion was very good; however, at a certain point, we did tire of group excursions and getting up early and rushing to be ready for the 800-830AM departures; we also missed just walking around though a town and discovering things on our own. In general, we never take organized tours and arrange our own touring; if you are like us and prefer to tour on your own, the included shore excursions may not work for your needs although, as stated, they are rather good. We were surprised that the group size was around 40 passengers per coach - we thought that was a lot for a luxury product. We did not travel with children, and there seemed to be no children onboard. This ship is not a good choice for those travelling with little ones as there is nothing for them to do. Disembarkation was a breeze and well organized by Regent. And, we had a private car waiting for us to take us to a post-cruise hotel in Sitges for a 3 night stay. No issues at all. In summary, it was a good cruise and our issues with the Regent Voyager and its product are truly "luxurious problems" - we understand that. But: nonetheless, we were disappointed with the product and, at this price level, disappointed passengers are not a good thing. The ship itself is lovely, the level of service needs a lot of improvement and the dining system needs re-thinking. Constantly hearing the word "NO" to each and every request is not six star service. Will we be back? Who knows, so much depends on itinerary and fare structure; while we clearly prefer Silversea we would be open to cruising with Regent again. But for us, maybe a ship with 700 passengers is simply too much. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hi LAL Cruiser. We'd like to thank you for taking the time to share your concerns with us regarding your recent cruise aboard Seven Seas Voyager. We regret to hear of your disappointment with our onboard experience. Moreover, the feedback you've provided regarding poor service encountered onboard was very concerning and we will be sure to share your comments with the appropriate department for review. We do hope that you will consider cruising with us again and giving us another opportunity to meet your expectations.
58 Helpful Votes
Sail Date: August 2017
A Really Huge Disappointment!! I have cruised several different ships in the Mediterranean, and for the cost, this one was overpriced and really underwhelming. Our butler was the poorest I have ever seen and totally oblivious to any ... Read More
A Really Huge Disappointment!! I have cruised several different ships in the Mediterranean, and for the cost, this one was overpriced and really underwhelming. Our butler was the poorest I have ever seen and totally oblivious to any request, I really believe they just picked a warm body and put a suit on her and gave her the title of butler. She was rude and arrogant. The Pool bar closes at 6pm, the restaurants close at 9:30 pm, food is mediocre. The french restaurant is terrible, however Lorenzo the maitre'd is exceptional, he along with Sergio, the other restaurant manager are probably the two most skilled employees on that ship. Management should take their thoughts seriously, they know what the problems are and most are easy fixes, which would go along way to providing happier customers. The penthouse suite B was the tiniest suite I have ever had on any ship (suite 770) and the furniture in it makes it so crowded you can't move, especially when your butler just leaves your empty suitcases standing in the room and does not put them away nor ever ask if you would like them removed. The decor is tired and dated. The beds were broken down with sunken nests in each bed. The pillows were tiny. Nice linens. The bathroom with its single sink, tiny shower and unimpressive decor was a big yawn. Room service menu, a joke! Would you like a hamburger or a hot dog or a few tiny scallops, or the choice of 2 other unappetizing selections. When I went to the dining room to order off of the menu and ask to have it brought to my room. I was told that was impossible. I said fine I will sit down, order dinner and then send my butler to pick it up when it was ready. I was told "no, that's not how it works." Sergio saved the day and told the hostess it would work that way and my dinner was delivered. Ok, so what was good? The passengers, best group I have ever sailed with. British, Australian, Dutch, Americans, all great people! In the 30 people I got to know, none felt they would ever go on this ship again. A couple who had previously cruised with Regent were shocked and disappointed about this cruise, the staff, the food and the service. Would I go on Regent again. No, burn me once shame on you, burn me twice, well, I am just not that plain stupid! Read Less
2 Helpful Votes
Sail Date: August 2017
Chose this cruise as a warm weather cruise prior to New England in the fall, turns out to be quite hot. The itinerary is one that suited us and we have covered most of the ports before. As a result we have chosen to stay on board and just ... Read More
Chose this cruise as a warm weather cruise prior to New England in the fall, turns out to be quite hot. The itinerary is one that suited us and we have covered most of the ports before. As a result we have chosen to stay on board and just relax and take advantage of a quiet ship and be by the pool whilst others are on their respective tours. We last sailed on RSS Voyager in October last year on her voyage prior to her refurbishment. I have to say that our suite, 943, has been beautifully refurbished with all of the dark wood removed and much lighter wall coverings and fabrics being used giving a much more modern feel and a much better use of space throughout the suite. Compass Rose has been given a superb makeover with new furnishings and fabulous chandeliers. I can safely say that all of the restaurants visited so far have provided excellent friendly service. Of particular note is the new "do it yourself" menu in CR which provides so much choice I could eat there every night. The trips off which we have taken have been very good with some excellent guides, although we do enjoy our own little walks ashore taken in our own time. Overall, I believe that Regent are offering an excellent service. I look forward to October's cruise on the Mariner. Read Less
Seven Seas Voyager Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.5 3.8
Entertainment 4.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.7
Enrichment 3.0 3.7
Service 5.0 4.1
Value For Money 4.5 3.5
Rates 5.0 3.8

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