Holland America Line Oosterdam Cruise Reviews

4.0 / 5.0
1,087 reviews
Clothesline Bacon in Pinnacle Restaurant
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Latte
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Neptune suite
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Croatia
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3.9
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1,087 reviews
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31-40 of 1,087 Holland America Line Oosterdam Cruise Reviews


Worst Service and Food I have ever had on a Cruise Ship Holland America Ooserdam

Review for a Europe - Western Mediterranean Cruise on Oosterdam

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ritacunn11
10+ Cruises • Age 60s

This was the Dave Koz Cruise 2023. It was booked back in 2019 for 2021 then had to be cancelled due to Covid. The service on this ship was HORRIBLE. The Customer Service Desk was useless and the Food was very bad. I admit that the Ports of Call on this cruise were amazing. The entertainment as always was some of the best. However, the service and the food were severely lacking. I ...
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Sail Date: May 2023

Cabin Type: Large Outside Stateroom (fully obstructed views)


Beware Holland America

Review for a Europe - Western Mediterranean Cruise on Oosterdam

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2FLfriends
6-10 Cruises • Age 60s

Beware of this ship!!! My cruise began with a huge stain on the couch in our stateroom. I also got food poisoning and as a result I was unable to go on the tour we had scheduled for the next day. I requested a refund but they denied it. The service was sub par but they still charged us $32 per day for poor service. The crew was unable to help with basic questions. In the dining room I asked that ...
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Sail Date: April 2023

Traveled with disabled person


Disappointed and trapped at sea

Review for a Transatlantic Cruise on Oosterdam

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Travelerdude007
6-10 Cruises • Age 60s

We chose this transatlantic cruise and this ship because we wanted transportation to Europe, did NOT want to visit a lot of ports, wanted to relax at sea prior to a heavy sightseeing itinerary once we arrived, and for the entertainment and food advertised. We were wholly disappointed. We were disappointed to the point that we would not want to travel on Holland America again. The embarkation ...
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Sail Date: April 2023

Traveled with disabled person


Not For Me

Review for a Transatlantic Cruise on Oosterdam

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dog
10+ Cruises • Age 60s

First TA, right fare for an aft facing cabin on deck 8. Paid for HIA since no longer can bring on drinks. I did not get what I paid for. Changes were made to inclusions after I paid.wifi issues- no compensation, excursion cancelled- no appropriate substitution I was advised by shore excursion staff- so forfeited $120 OBC- would not let me use it for anything else and non refundable. Could not ...
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Sail Date: April 2023

Cabin Type: Deluxe Ocean-View Verandah Stateroom


Mixed Bag

Review for a Transatlantic Cruise on Oosterdam

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Queenvee
10+ Cruises • Age 60s

This was a 14 day trans-atlantic from Ft Lauderdale to Rome with 4 ports: two in the Azores and two in Spain. I've done over 50 cruises and about 10 were on HAL. I've always liked HAL's vibe - which is to appeal to seasoned travelers who appreciate discovering new places. I like days at sea and purposely picked this smaller, older ship after being on the Nieuw Statendam last summer (whose ...
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Sail Date: April 2023

Cabin Type: Standard Interior Stateroom


Oosterdam should be renamed Nickel and Dime

Review for a Transatlantic Cruise on Oosterdam

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jenni88
10+ Cruises • Age 50s

We just got off the ship after a 3 week transatlantic cruise from Ft Lauderdale to Barcelona. The Oosterdam is becoming quite dilapidated. We encountered many serious infrastructure issues. Firstly, there were many leaks that marred our cruising experience. The Lido dining room had water soaked carpeting that passengers were forced to walk on to get to the seating area. We also ...
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Sail Date: April 2023

Traveled with disabled person


Exceptional care on the part of Holland America made this cruise a pleasure

Review for a South America Cruise on Oosterdam

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wbeeman
2-5 Cruises • Age 70s

The principal reason for my enjoyment of this cruise was the extraordinary service provided by the Oosterdam crew and service personnel. My every need was attended to and in many ways above and beyond all expectations. I was traveling on the second leg of a tour around South America back-to-back with the first leg which started in Buenos Aires and ended in Santiago. Toward the end of the first ...
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Sail Date: March 2023

Cabin Type: Signature Superior Verandah Suite

Traveled with disabled person


Horrible internet, and coffee!

Review for a South America Cruise on Oosterdam

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Grumpytoo
2-5 Cruises • Age 70s

Holland America's Navigator is a poor Joke. HAL internet is like dial-up on a party line. Painfully slow, many sites won't load, not talking YouTube or games, you can barely get basic emails. If there's an attachment forget it. I wasn't even able to view my home wifi thermostat on board. Yet on shore literally just walking thru Visitors Center using free wifi I could view and adjust my temperature ...
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Sail Date: March 2023


Exceptional service and care on the Oosterdam

Review for a South America Cruise on Oosterdam

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wbeeman
2-5 Cruises • Age 70s

After a very rocky embarkment in Buenos Aires, our cruise around South America on the Oosterdam was excellent. The principal reason for this was the extraordinary service provided by the Oosterdam crew and service personnel. Our every need was attended to and in many ways above and beyond all expectations. One of us was traveling with a mobility scooter rented from Holland America's vendor, ...
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Sail Date: March 2023

Cabin Type: Neptune Deluxe Verandah Suite

Traveled with disabled person


Not as good as expected..

Review for a South America Cruise on Oosterdam

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Janey07
10+ Cruises • Age 60s

We chose this cruise, and ship, because we wanted to visit South America and the itinerary was just what we wanted. Never having sailed with HAL before, we were encouraged by remarks that they are 'just like Cunard', our favourite line. Sadly this proved to be, most definitely, not the case. The embarkation, at Valparaiso, was the most shambolic we have ever encountered in 20+ cruises. There ...
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Sail Date: February 2023

Cabin Type: Deluxe Ocean-View Verandah Stateroom


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