3 Helpful Votes
Sail Date: December 2018
Service st pinnacle grill has a lot to be desired very slow we canceled future dinner reservations and had free Neptune suite breakfasts and only went to two because of the same service problem What made this worse was HAL CEO onboard ... Read More
Service st pinnacle grill has a lot to be desired very slow we canceled future dinner reservations and had free Neptune suite breakfasts and only went to two because of the same service problem What made this worse was HAL CEO onboard and this happens. First Neptune suite and it was awesome and the concierge ladies Ari and Diane were outstanding and graciously worked things out. Lido was good as always as was the Dive in. When we left the Captain was awesome with his toots way too many that he even gave the pilot three little ones for his goodbye. Weather was awesome throughout the week. IMO Falmouth should be changed to Ocho Rios which would make it much better itinerary. The hydro pool was good but too many items breaking down for which they gave us $31 OBC still enjoyed it very relaxing Neptune suite had toilet issues and leaking pipe outside veranda area but they were fixed Read Less
2 Helpful Votes
Sail Date: December 2018
We have only sailed once before (with Princess) and were looking for a holiday cruise that wasn't overrun with kids on winter break. We love kids, but as teachers, we needed a little break ourselves! Although there were kids on ... Read More
We have only sailed once before (with Princess) and were looking for a holiday cruise that wasn't overrun with kids on winter break. We love kids, but as teachers, we needed a little break ourselves! Although there were kids on board, they weren't the focus of the cruise and seemed polite, in control, and even "cultured". We enjoyed seeing kids reading books and appropriately enjoying the entertainment. Most positive aspects of this cruise: *The food was outstanding! *The service was amazing - many attendants and servers were from Indonesia and we found them engaging, positive and hard working. We gave above and beyond our planned gratuities because we were so impressed with the people who can easily make or break a vacation. *The entertainment was clean and fun. We went to the Main Stage almost every night and enjoyed all of the shows. Billboard On Board was our favorite nightly club event and we were impressed with the performances at the small Lincoln Center Stage. A few things to improve on: *internet access... In this day and age, internet should be easily accessible, if not completely free. Without paying an entire day's fee, we couldn't even check into our flight home. Just being able to connect with our family on board was difficult as well. *The daily buffet closed at 9:30 pm with a few (old, dried out) leftovers available for the starving ones. As a diabetic, I needed access to snacks and meals on a regular basis. Room service menus were very limited and honestly, a little pathetic. It usually took an hour or more for food to arrive. It was such a contrast to the amazing dining room meals, that we were confused as to the purpose of this neglected area of service. We felt like we didn't get the memo... *Sales pushing - although they weren't as overt as Princess in pushing sales for jewelry, alcohol and future cruises, almost half of the activity offerings on the daily agenda were sales pitches. At least this time, we recognized them for what they were and could avoid them. Overall, we were pleased with our experience and would consider booking another cruise with HAL. Read Less
Sail Date: December 2018
We were going on a family vacation with twelve people in 7 cabins including 4 teenagers and wantedall ages to have fun. The ship’s public spaces were tired looking and needed repairs. The breakfast, lunch and pool areas were ... Read More
We were going on a family vacation with twelve people in 7 cabins including 4 teenagers and wantedall ages to have fun. The ship’s public spaces were tired looking and needed repairs. The breakfast, lunch and pool areas were understaffed. Our cabin had ongoing problems with the shower that they could not seem to fix. We could not use our cabin for 3 days while they were trying to fix old plumbing and so we could not relax in our cabin during the day. The management shrugged their shoulders at our discomfort. When we wrote to the head of Holland America after the cruise, they said we had a minor inconvenience and offered us 4 bottles of wine and an upgrade on a future cruise. No one ever said “sorry”. We will never sail on Holland America again. To us, it was not minor. We spent a substantial amount of money taking our family away and expected a relaxing, good quality cruise, not what felt like being on a cargo ship. Read Less
1 Helpful Vote
Sail Date: December 2018
Our family (14 of us) headed out on a cruise to celebrate a major birthday over the Christmas holiday. We did well overall. Balcony staterooms (category SY, cabin 8054 and similar) are lovely, spacious and very attractive. Bathrooms are ... Read More
Our family (14 of us) headed out on a cruise to celebrate a major birthday over the Christmas holiday. We did well overall. Balcony staterooms (category SY, cabin 8054 and similar) are lovely, spacious and very attractive. Bathrooms are particularly comfortable for this class accommodation. The ports were unexceptional. Of the four scheduled ports, the stop for Holland America's cay was cancelled, attributed to windy conditions. Food was satisfactory although main dining room service was slow. The ship converts a portion of the breakfast buffet to a specialty restaurant in the evenings.. Having small fry along and wanting to hold a quicker event than dinner in the main dining room, we scheduled the big birthday celebration there. We reserved the space at the very start of the cruise (the earliest reservation allowed under the Holland America playbook). A big mistake! The dinner really dragged on: After two hours we had not reached coffee, tea or dessert. The children became itchy (adults too), our requests for better service got us nowhere, and so we left without beverages or the pre-ordered birthday cake. The restaurant staff agreed to send the birhday cake to one of our cabins. But that was clearly not part of the Holland America master plan for that dining room. The cake never came. A post-cruise extra: six months after paying for the cruise and three months after it ended, Holland America discovered a four-figure mistake in our favor the amount taken from our credit card, and insisted on payment. My bottom line: Holland America offers a nice product for its price, but don't expect anything to be customized. You get what the brochure offers and that is that! Read Less
2 Helpful Votes
Sail Date: December 2018
Love it , peaceful, quiet , relaxed , loved . Amazing food , lovely crew members , excellent manners , impecable ship, classic , in excellent shape for it age . As a handicap person using an electric scooter , I never found any person on ... Read More
Love it , peaceful, quiet , relaxed , loved . Amazing food , lovely crew members , excellent manners , impecable ship, classic , in excellent shape for it age . As a handicap person using an electric scooter , I never found any person on the elevators , my cabin SY8081 was not accesible cabin and I found a lot of space for my scooter . I recommend it . Not many places to go at night , BB king, the piano guys and the main stage But for us is more than enough . I start to realize that mid size ships are the best . The cruise director Nathan dance amazing , he has such a lovely personality who light up the room and attract younger people . All the meals were fantastic no matter where it was The lido or the main dining room . Everything was amazing , the consistency , the flavour The quality of the food . It’s hard to describe everything . You need to try by yourself .. everything was perfect . They are detail oriented . Read Less
1 Helpful Vote
Sail Date: December 2018
People and service were good to great.however the food and entertainment were weak at best. There were never this many kids aboard and many parents did not control them and allowed for them to run on the dance floor at BB Kings. Both my ... Read More
People and service were good to great.however the food and entertainment were weak at best. There were never this many kids aboard and many parents did not control them and allowed for them to run on the dance floor at BB Kings. Both my husband and I were ill from the food one night. Despite earning another Mariner star for loyalty this will probably be my last Dam cruise Because of weather we missed one port. It was my favorite port too as I had purchased a new scuba mask. I understand that for safety measures we could not tender but there were no real interesting options on board. Holland is owned by the Carnival enterprise and is taking on a lot of its character. Drinking is heavily pushed and the serene elegance of former days is gone. Gala night had men dressed in short sleeve shirts with women in all different types of garb. A dinner companion commented that this now reminded her of Holiday Inn. Some people just don't know how to act in polite situations too. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise because it was an extension of one organized by a group and we decided that we should spend another two weeks on the ship. We are experienced cruisers (more than 20) and we decided that we wanted to use the ship as a ... Read More
We chose this cruise because it was an extension of one organized by a group and we decided that we should spend another two weeks on the ship. We are experienced cruisers (more than 20) and we decided that we wanted to use the ship as a luxury hotel rather than a way of seeing tourist attractions in the Caribbean. The inside and the outside of the ship are beautiful. The traditional black hull and white superstructure and the strong and pointed bough are beautiful to look at. The ship was immaculate on the outside decks and beautifully designed on the inside. There was not a crewmember with whom we interacted who deserved less than excellent rating. We had a few meals in the main dining room because we had a Neptune suite that entitled us to use the Pinnacle Grill. Even if you have one or two meals at the Grill you will find the service and the cuisine excellent. The dining room, where we had seven dinners was okay, but not great. We found the Lido grill noisy and that the combination of dozens of different foods created a smell that was not pleasant for us. We love classical music and there was an opportunity to hear it on the ship and while the comedian was not to our taste, the magician was fantastic. When there were problems, the ship's crew did an excellent job in solving them. Read Less
1 Helpful Vote
Sail Date: December 2018
Great trip – Senior Citizens will love this cruise! My DH (65ys old) and I (63yrs old) boarded Holland America’s Oosterdam on December 8th, 2018 for a seven-day Western Caribbean cruise from Fort Lauderdale. This is an older ship, ... Read More
Great trip – Senior Citizens will love this cruise! My DH (65ys old) and I (63yrs old) boarded Holland America’s Oosterdam on December 8th, 2018 for a seven-day Western Caribbean cruise from Fort Lauderdale. This is an older ship, that caters to an older clientele – the average age on the ship was 75+. DH and I felt like teenagers! We only saw two or three families with young children. This cruise is perfect for the older age group. Embarkation at Port Everglades was easy and very well organized. There were a lot of people in wheelchairs and scooters, and the agents made sure they were well taken care of while boarding. Upon arrival at the terminal around noon, we were quickly registered and given a “Group Number” Boarding was done by Group number and was done very fast. This was one of the best embarkation experiences we’ve ever had. We had one carry on full of water bottles and four bottles of wine. Two of the wife bottles were taken away, we were told only one bottle per person was allowed (they were returned the night before disembarkation). Once on board we were able to go to our room immediately, which was very nice. Our luggage was delivered by 2:00 pm. Food on board was good. They do not have buffets like other ships, this is more of a Cafeteria style service, where food is served to you by an attendant as you walk down the line. They will give you a small portion, but you are welcomed to ask for more if you desire. There was not a lot of selection, but what was available was usually good. Breakfast had ommlete station, waffle station, and even an egg benedict station. There is Grill by the covered pool where you can get Hamburgers, hotdogs, etc. made to order – they’ll give you a beeper, so you can pick up food when ready. For Dinner we only used the Main Dining Room and found the service to be excellent. The open seating option was great, we rarely waited more than five minutes for a table for two. We had a balcony cabin 6121, which was a nice size. The bathtub was a nice surprise, much better than the very tiny showers in most other cruise lines. Our cabin stewards were amazing, my DH and I would make bets on how long we would be out of the cabin before we returned to a fully made up bed – I miss that at home LOL. Entertainment was scarce, but very good. They only have three venues, the BBKing Night Club, two Pianos by the Casino, and the theater. They also have a stage that offers classical music most nights. Unfortunately, most of the time only one of the venues has performances, so if you don’t like what is going on you have no choice but to stay there or go to the next venue and wait for the next presentation. Because of the demographics of the group on board, this works well most of the time, but if you want variety, you will not get it. The best think about the Oosterdam is the service. Everyone on board was efficient and very pleasant. If you are a Senior citizen with limited mobility, this is your cruise ship! If you are looking for a cruise with lots of on-board activities, or you have children, try a different line. DH and I decided we are too young for this ship, but we are perfectly willing to come back in 10 or 15 years Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise because it had: a bathtub, full circle teak promenade, shuffleboard, a roof over the Lido pool, good dining reviews, cruisers our own age (lack of children), and excellent music. The Lincoln Center musicians were ... Read More
We chose this cruise because it had: a bathtub, full circle teak promenade, shuffleboard, a roof over the Lido pool, good dining reviews, cruisers our own age (lack of children), and excellent music. The Lincoln Center musicians were brilliant. The B.B. King Blues Club was OUTSTANDING!!! We usually went to two shows a night and had a ball. All our meals in the MDR were delicious, with one exception, the onion soup. That was insipid, tasteless, and had only 3 onion shards. The Lido buffet always spoiled us with so many alluring choices. Room service was prompt with a nice variety of options. And it's FREE! Our verandah balcony cabin was spacious and well appointed. I now love the Elemis products. Our favorite activity was the thermal suite with a large whirlpool and heated ceramic beds. These were very therapeutic for my husband, who was making a slow recovery from surgeries. It made him feel terrific and very close to normal. He danced every night at the Blues Club! All staff were accommodating, attentive, and always busy. We didn't go into the ports. We came to relax, and we did! We disembarked in Cozumel and headed inland. Easy disembarkation with immigration and customs officials who came on board to meet us. The embarkation was fast and smooth. Golly, it was a wonderful cruise!-. Now we want to try more HAL ships, doesn't matter where they're going! I should add that we booked the cruise directly with HAL. Their agent discussed cabins with us and selected a winner. We want the same cabin next time. Read Less
1 Helpful Vote
Sail Date: December 2018
We sailed on the Oosterdam in December 2018 for 7 days. This was the quietest trip we have ever been on. We aren't looking for a huge party, but a little activity around the pool would be good. It was about as exciting as being at a ... Read More
We sailed on the Oosterdam in December 2018 for 7 days. This was the quietest trip we have ever been on. We aren't looking for a huge party, but a little activity around the pool would be good. It was about as exciting as being at a funeral home. The food was only ok, the entertainment in the theater wasn't great. The best part of the trip was going to B.B. King's and watching the All Stars play. They were great! The ship itself is old and looks a little dated. The ceilings in almost all the hallways are low, which makes it look dark. The pool area is well organized and well layed out, there just isn't much going on around there. The specialty steak restaurant was fairly good. The food in the main dining room was very average. I would only recommend going on a Holland cruise if you are looking for absolute peace and quiet. Read Less
Oosterdam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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