Sail Date: January 2019
This was our very first time on HAL and we loved it. It’s truly a laid back and relaxing atmosphere. We rented a Retreat Cabana for the week and we absolutely loved it. It was well worth the money. Our cabin Butler, Carlo, was great. He ... Read More
This was our very first time on HAL and we loved it. It’s truly a laid back and relaxing atmosphere. We rented a Retreat Cabana for the week and we absolutely loved it. It was well worth the money. Our cabin Butler, Carlo, was great. He was very attentive. We had some issues with high winds and had to skip our first port. So we had an extra day at sea which made the cabana even more worthwhile. We enjoyed dinner at Pinnacle Grill twice and Canaletto once. Our cabin was 7038 and in a great spot. One thing we did discover is they changed the explorations cafe. It’s not like the pictures. It’s much smaller and part of the crows nest bar now. So if you’re expecting a “coffee shop” it’s not. But the coffee was great. Definitely will sail on HAL again. We have already booked for next year. Read Less
2 Helpful Votes
Sail Date: January 2019
Chose this cruise mainly for the itinerary, never having been to Grand Turk. Unfortunately weather did not cooperate, and we were re-routed to San Juan. Not the cruise line's fault, but disappointing. This was after bypassing Half ... Read More
Chose this cruise mainly for the itinerary, never having been to Grand Turk. Unfortunately weather did not cooperate, and we were re-routed to San Juan. Not the cruise line's fault, but disappointing. This was after bypassing Half Moon Cay completely and changing Cap Cana to Samana DR. Embarking and disembarking were relatively quick and easy, as were the tendering to shore. Unlike some of the other posts here, I had no issues with the food. On the contrary, found most things to my liking. A lot depends on the choices you make. The band at BB King's was good, and entertaining. The Lincoln Center Stage was fantastic. Skipped some of the main stage show, but the BBC Planet Earth film with live soundtrack was really good, as was the comedian. Also enjoyed the casino, and the America's Test Kitchen presentations. The biggest flaw was that a full 50% of the ship were there as part of a Christian music pilgrimage. As a result, we were frequently proselytized, and subject to many conversations that people really should have been having in private. Shame on Holland America for not informing the other half of the guests in advance of this. The onboard experience suffered greatly due to this group. They have been non-responsive on my complaint so far. Read Less
Sail Date: January 2019
Chose this cruise for ports as we have done several Eastern and Western Caribbean itineraries. This was to be Half Moon Cay, Cap Cana DR, Grand Turk and Amber Cove DR. Have wanted to see Turks & Caicos and DR. I was somewhat ... Read More
Chose this cruise for ports as we have done several Eastern and Western Caribbean itineraries. This was to be Half Moon Cay, Cap Cana DR, Grand Turk and Amber Cove DR. Have wanted to see Turks & Caicos and DR. I was somewhat concerned about the Oosterdam as far as updates and refurbishment. It was in good condition with no particularly worn areas. The cabin was at least partially updated. Not sure if more to come. Hallways look slightly dated. Dining was prompt with good service. No complaints on food. Unfortunately we had to skip Half Moon Cay as tenders could not pick up passengers due to waves. This was then a sea day. We were unable to stop at Cap Cana for the same reason and they substituted Samana DR. We didn’t get off the ship. Grand Turk was also cancelled for weather/safety reasons and they substituted San Juan. They did dock at Amber Cove. Read Less
Sail Date: January 2019
I was so disappointed with this cruise on the Oosterdam. Have been on many Holland America cruises, but this was the worst. We had a signature suite (8091). The toilet did not flush for 5 days. Called for a plumber 6 times and had to ... Read More
I was so disappointed with this cruise on the Oosterdam. Have been on many Holland America cruises, but this was the worst. We had a signature suite (8091). The toilet did not flush for 5 days. Called for a plumber 6 times and had to wait on many occasions. Passenger service desk would place the call on hold for minutes at a time when water was coming over the top of toilet and we never put anything in it. we used bags for our paper and placed it in the wastebasket. The shower had mold. The carpets in cabins were old and dirty. The food was mediocre at best. Pinnacle grill was another upsetting evening. food was served cold and the crab legs were few to be had. The desert tasted old and like refrigeration. such a disappointment. the sea view pool was out of commission for 10 of our 14 days due to a malfunctioning pump. The ship needs another dry dock and bad. such a disappointment. not sure I can cruise Holland again. Have been on Carnival and Princess recently and I must say that they are way above Holland. The staff were friendly for the most part ,but passenger services just did not care about any issues that we had. Holland has a long way to come to make this right. Our cabin stewards were excellent, but the two of them had 29 cabins. unreal!! Read Less
4 Helpful Votes
Sail Date: January 2019
This was my 6th cruise on Holland America. I am completely satisfied. I drove from Sarasota to Ft. Lauderdale and parked in the garage across from the terminal ($105.00) for the week. Embarkation and disembarkation were very smooth, ... Read More
This was my 6th cruise on Holland America. I am completely satisfied. I drove from Sarasota to Ft. Lauderdale and parked in the garage across from the terminal ($105.00) for the week. Embarkation and disembarkation were very smooth, best in all my visits. I splurged and got a Neptune Suite. It was located in the aft of the ship, and had the most wonderful wrap-around balcony (Suite 5091) Huge. The suite was very comfortable and clean. My steward (Andy) was so kind and helpful. I tipped him at the beginning, in the middle and at the end of the cruise and he was so grateful. (just a suggestion). I was with a group of retired gentlemen and we had the most wonderful time. Holland America made rooms available for us, in which to hold our meetings. Although on a ship with many people, it's hard to please everyone. Most of the meals in the dining room were good. Some hits and missed (prime rib - terrible, Surf & Turf wonderful). The dining room stewards were very attentive and helpful with suggestions as what to order. (tip them as well - please) Most mornings I had breakfast in my room, preferring to lounge in my bathroom and slippers. The breakfast was always served as ordered at the exact time. Occasionally I would go to the Lido, but too much hustle and bustle for me. Large selection of food items though. I did not attend any of the entertainment. The only thing I was disappointed in was Exec Tours. I took 3 tours, and way too much time was spent in souvenir and gifts shops and less on actual tours. In the future, I will book tours separately. Holland America seems to have gone out of their way to please customers. All the staff were very helpful with smiling faces and kindness. It has much improved from past years. This was one of the most enjoyable cruises that I have ever taken. Would like to go to Cuba next year, if only the prices for the Neptune Suite weren't so high on that particular cruise. Read Less
Sail Date: January 2019
We tookk the cruise as we got a fabulous rate for our suite for three. We had drink pack for 2. paid taxes and grats for 2 and 1 nite dinner at specialty.we padi tax and grats and din for son. The cruise had a more diverse age group ... Read More
We tookk the cruise as we got a fabulous rate for our suite for three. We had drink pack for 2. paid taxes and grats for 2 and 1 nite dinner at specialty.we padi tax and grats and din for son. The cruise had a more diverse age group than usual. Te cruise line attracts seniors but this date had more folk younger. The activity choices were AWFUL. If you like Bingo and Mahjong you were in paradise. Limited ne class for exercise and a handful of day activiies which included shore excursion lectures etc. Very discouraging. The food choices were POOR but the prep averaged a "C". The sommeliers encouraged drink pack holders to get bottles of wine NOT included on package(I knew that) and purchasing 15 dollar glasses of wine. It would be O but it was unrelentless no matter whether MD anytime dinign etc.Discouraging! Not once. twice but three times our beverage bill was charged for a drink at Billboard lounge their addition nest to casino.It was corrected bu once should have been enough.we played trivia theer daily as ONE thing we could do when NOT in a port. Billboard dueling pian disappointing. Talented pianists but their voices less than average. The BB King lounge FAB> Many empty seats at ALl shows .Troupe there was Hopping and Popping and WOW. The quartet in the lincoln lounge was extraordinary.Kudos to each musician and their professional talents and presentations. Yuo were a gleaming beam on the ship. Read Less
Sail Date: January 2019
Embarkation went well, we were aboard at 11:30. Dining and cabin was excellent. MDR food was terrific PG was ok nice venue not sure it's worth the surcharge Had a retreat cabana booked which was great but windy. ... Read More
Embarkation went well, we were aboard at 11:30. Dining and cabin was excellent. MDR food was terrific PG was ok nice venue not sure it's worth the surcharge Had a retreat cabana booked which was great but windy. Ship needs maintenance we got stuck in the elevator going to cabanas on embarkation day ...stuck for about 1o minutes and working on and off for balance of our cruise. This made it difficult for staff to provide all perks. Aft pool was closed majority of our 14 day cruise. As stated the weather was very windy so did not get to Halfmoon Cay, Grand Turk and Cap Cana...we instead went to Samana DR, and San Juan again. Would be nice if they changed locations of happy hour, same time and places every day. We have been to these ports before and mostly disappointed about missing HMC and Grand Turk Just nice to get away. Read Less
1 Helpful Vote
Sail Date: January 2019
I loved the ship and the staff. Shore excursions was another thing. Terrible and scary drivers (not in the Dominican Republic.] Very rude staff at Magen's Beach. We felt rushed everywhere we went except for Dom. Rep. Next time I will ... Read More
I loved the ship and the staff. Shore excursions was another thing. Terrible and scary drivers (not in the Dominican Republic.] Very rude staff at Magen's Beach. We felt rushed everywhere we went except for Dom. Rep. Next time I will read reviews of other options rather than an overpriced excursion. The wait staff on the ship were the nicest and most polite people I have ever met.I felt like a queen in the dining room. It was disappointing that the outside pool stayed closed due to filtering problems. The cabin was nice, albeit quite narrow in places. I slept better than I do at home, possibly from the gentle swaying of the ship. The food was very nice and tasted good but it is an international cuisine. Many of us had to ask what food was called and what was in it! Omelet and crepe stations were great with no long lines.( We did not eat at:normal times.) I am so used to a predominance of Italian food where I live (Rochester, New York) that I had to adjust to none onboard. What? No garlic bread? I also do not eat red meat, lamb, veal and fish so sometimes my choices were limited. The Dutch desserts were wonderful, not too sweet. I absolutely loved this ship and would go back in a heartbeat. Classy, elegant decor and geared to the older crowd. Also, this was a 7 day cruise. Read Less
1 Helpful Vote
Sail Date: January 2019
Charter cruise for music fans. Delbert’s cruise is always a people pleaser. Arrived the day before cruise and stayed at Westin. Great beach location and great nearby restaurants. Ship was fine as well as the food. Friendly staff. This ... Read More
Charter cruise for music fans. Delbert’s cruise is always a people pleaser. Arrived the day before cruise and stayed at Westin. Great beach location and great nearby restaurants. Ship was fine as well as the food. Friendly staff. This cruise is like no other. Not your typical cruise. Non stop music from morning until the wee hours of the night. Our fourth time to do this cruise. Plan to return next year and will encourage friends to join us. We have done this cruise four times in the last six years. Although this is somewhat of an expensive cruise, it is worth it. The excursions to Puerto Rico and Dominican Republic were great. We especially enjoyed our time on the beach in the Dominican Republic - a 45 minute drive to Cocony Cove beach. The food and drinks were good and we did the all inclusive which was worth it. The Puerto Rico craft cocktail excursion through old town was the best. Our guide Rocio who is a native of Puerto Rico was great - along with our bartender Carlos at la factoria. Highly recommended excursion. Just be prepared to walk up hill. Lots of food and drink with this one and a good value for what you get. Read Less
Sail Date: December 2018
Embarkation was smooth, with a ship this size I don't think long lines at check-in is as much of a problem. Ship condition was great, with the room feeling fairly standard (other than a full bathtub and a little more space in the ... Read More
Embarkation was smooth, with a ship this size I don't think long lines at check-in is as much of a problem. Ship condition was great, with the room feeling fairly standard (other than a full bathtub and a little more space in the bathroom than on Princess/Celebrity). Service was great throughout the ship. MDR food was excellent, with lunch and dinner buffet routinely rotating so as to feature new items. Main theater dancers and singers were top notch! Smaller stage performers were all solid, but not our taste in music. Western Caribbean itinerary was fairly standard: Half Moon Cay, Falmouth Jamaica, Grand Cayman, Cozumel. HMC was very enjoyable. Falmouth was badly overcrowded with limited options, and our shore excursion (VIP Bamboo Beach Club) was a 3 hour bus ride round-trip for 3 hours on the beach... with big crowds, no umbrellas/shade, and friendly but slow food and bar service. Grand Cayman was also very crowded, but pleasant. Cozumel was fairly routine, biggest thing of note was the later arrival time (as scheduled) with a late departure allowing dinner in port. More kids than normal on a HAL cruise due to it being a holiday sailing. I can see how people would describe a non-holiday sailing as feeling "slow-paced" and our sail had less planned activities for younger pax than would be found on Princess. Atrium featured a tree and gingerbread display that were both quite ornate and pretty! New internet packages are expensive, social package is $14.99/day and only allows 200 mb on a handful of "allowed" social media sites (no email or general browsing!) Disembarkation was smooth and routine. I'll happily consider HAL for a future cruise, along with Princess and X, and I put $ down on a future cruise credit too. Read Less
Oosterdam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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