1 Helpful Vote
Sail Date: March 2019
Main Dining: food only poor to average. Always sauced up. Not very tasty. Not enough fresh fruit desert options or healthy entrees. Husband found the food poor. The only place to get a decent steak is to pay for the extra restaurants. ... Read More
Main Dining: food only poor to average. Always sauced up. Not very tasty. Not enough fresh fruit desert options or healthy entrees. Husband found the food poor. The only place to get a decent steak is to pay for the extra restaurants. Breakfast was pretty predictable, and closed early (9:00). I miss the smoked fish appetizers, fresh vegetables, and nice portion of fish or chicken for an entree. Lido Market--Pool deck: NOT always open. In fact, their hours were difficult if you were one to eat a late lunch (closed at 2, didn't reopen until 5) or breakfast (closed at 10--no sleeping in here). Only Pizza, pasta and deserts were open all the time -- again not very healthy. Entertainment: absolutely awful. What happened to the steel drum bands, and entertainment on the pool deck? None, ever, and this was a Caribbean cruise with no Caribbean flare. No musical performers on Main Stage at all during trip, only 2 nights functioning with a comedianne and a ventriloquist. Only music available was in Billboard Cafe (excellent piano duo) or Lincoln Center Live (classical music, and the musicians were not that good) or BB King's Jazz club. We ended up entertaining ourselves with trivia, bingo and happy hour. Best thing about this cruise: I got to share it with nephews and brother/sister-in-law. Without that it would have been a no go. Read Less
Sail Date: March 2019
We chose this cruise because the itinerary fit our spring break schedule. The ship was very nice and well maintained. Customer service was excellent. The food was very good and dining staff were excellent! The waiter was very ... Read More
We chose this cruise because the itinerary fit our spring break schedule. The ship was very nice and well maintained. Customer service was excellent. The food was very good and dining staff were excellent! The waiter was very accommodating to our 8 year old grandson and even made him an origami animal each night, showed him magic tricks and made sure he had something to eat from the kids menu that he liked at each meal. Our grandson adored him! The ventriloquist and comedy shows were very good and we enjoyed the Discovery Earth production (warning - if you don't like snakes, don't watch the first segment - could be scary for young children - our grandson did not attend). My husband enjoyed the Lincoln Center performances. The other music shows were fair - we passed on the second performance. BB King's nightclub and performances were very enjoyable. The "chocolate surprise" evening was very disappointing. It lasted about 3 minutes and if you were not in the right place at the right time you didn't get anything! Club Hal for children was fair - there were games and arts and crafts. There were video games available and my grandson enjoyed that. He attended about 3 times but quickly became bored and stayed with us the rest of the time. Read Less
Sail Date: March 2019
This was out first cruise so we were not sure what to expect. We had heard from our friends that Holland America was a very elegant and relaxing cruise line... and they were right! We loved having a relaxing atmosphere. The staff around ... Read More
This was out first cruise so we were not sure what to expect. We had heard from our friends that Holland America was a very elegant and relaxing cruise line... and they were right! We loved having a relaxing atmosphere. The staff around the ship was extremely friendly and polite. Our stateroom stewards would greet us by name, even when they saw us out and about on the ship! They always asked how our day was going and if there was anything they could help us with. Everything across the ship was sparkling clean, the food was amazing and a nice selection of entertainment. We preferred to go to the later evening shows, because the earlier shows filled up quite quickly. This ship definitely has a classic feel to it, and it appeared to cater towards an 'older' crowd, although all age groups were present. My husband utilized the spa services and raved about his experience. We recommend spending the little extra to get a balcony room- ours provided spectacular views and was a nice place to take a nap or enjoy a few quiet moments. We would definitely book another cruise with Holland America Read Less
1 Helpful Vote
Sail Date: March 2019
Our family (children and grandchildren) & friends eagerly anticipated HAL with its elegant charm and service for us oldies. HAL did extremely well on service, food, cabins, and efficiency on board. Our group enjoyed the cruise and our ... Read More
Our family (children and grandchildren) & friends eagerly anticipated HAL with its elegant charm and service for us oldies. HAL did extremely well on service, food, cabins, and efficiency on board. Our group enjoyed the cruise and our expectations were exceeded. We had a wonderful table and staff on Deck3 and Rudy's Fish premium dining to celebrate our 52 Wedding Anniversary. Compared to Norwegian, Princess, Royal Caribbean, Viking it was at least equal. Our balcony suite on Deck8 was larger than expected. The cabin steward was very friendly but unobtrusive, keeping our cabin spotlessly clean every day. We had our breakfast served in our cabin each day at no extra cost so we could eat in our pajamas and avoid the crowds in Lido. All this would have earned a 5*. Now the negatives. Poor communication between Call Center staff on shore and ship staff resulted in our group of 6 being split up for dinner if I had not escalated it, and then we got a nice table together. Poor organization resulted in a very late start of our Cozumel shore excursion and then we were rushed through the Chocolate, Glass bottom boat and Rum part of the tour. We had wonderful fellow passengers except for a couple of weird ones who showed up 20 mins late for a shore excursion and then demanded their money back when the only seats left were in the back of the bus. Another situation was when a family with 5 children considered it OK to let their kids aged 3 - 6 monopolize the BB King dance floor at 9 pm. preventing adults from dancing. They said there were no signs that said no kids! Another family seated their 3 young kids in the first row at the Comedienne show when they knew she would be telling adult jokes. There is no accounting for poor taste and lack of common sense. Apart from these examples, the fellow passengers were very urbane and cultured. In general the shows were OK - not as good as Norwegian. But I guess the bigger ships can afford higher quality/cost entertainers. I have yet to see any shows like "burn the floor" The Jersey Boys, Beatles, etc that we saw on Norwegian. But we prefer the quieter and more cozy atmosphere of smaller ships. So bottom line, a 4* experience! Read Less
2 Helpful Votes
Sail Date: March 2019
We booked this cruise with 2 other couples to celebrate 2 Birthdays and for the itinerary which included 4 port days. This is our 7th cruise on Holland America. We had praised up our previous cruises and the quality of service, cuisine ... Read More
We booked this cruise with 2 other couples to celebrate 2 Birthdays and for the itinerary which included 4 port days. This is our 7th cruise on Holland America. We had praised up our previous cruises and the quality of service, cuisine and attention to detail with our friends. It soon became apparent, that this cruise was not going to compare in any way with our previous experiences. Pros: The Oosterdam was in very good shape in all the common areas having recently undergone a refurbishment. Many of the hard working staff we encountered were very pleasant and smiling. We met many wonderful folks on the cruise, but sadly, most of our conversations were regarding this cruise compared to others. The ports of call were wonderful, providing lots to see and do and wonderful beach time! We enjoyed the ports and the time spent with our friends. Disappointments: It began at embark/check-in. As we entered the port area, there was a gentleman "hearding" people thru the line calling out "Passports!!! Get your passports out" As we approached him, he hollered at me "Where is your passport?" I explained that we held Enhanced licenses from the state of Vermont. We were pulled from the line. He then proceeded to tell us that we couldn't sail that day without a passport. I explained to him that I had called Seattle and researched the website and that we could indeed travel with an enhanced license and a Birth Certificate if needed. He then let us back in line. Our friends had also stepped aside to wait for us. We proceeded to check in where the woman never asked for our BC or wanted them even when I offered them. We checked in and proceeded to board and were told our staterooms were ready. All 3 couples had inside staterooms side by side- 8125, 8129 and 8133. We went to the cabins to leave off the items we had carried on board. I went into the bathroom and found numerous hairs on the vanity and floor and upon leaving the bath, saw and empty water bottle under the edge of the closet. Since we were meeting the others for lunch, we proceeded to the Lido deciding to try and talk with our cabin steward later. Upon meeting up with our friends, we learned their bathroom had also not been cleaned sufficiently. They had to ask their steward twice to clean the bathroom. We actually had to leave a note for our steward as we never saw them for the first 2 days- that our bathroom needed to be cleaned and the cabin vacuumed as we found nail clippings, hair and other small objects on the carpet. We also had a remote for the TV that was difficult to use due to worn buttons, but as we never saw the steward, it was impossible to get it replaced. We had ordered a gallon of distilled water for my husband's bi-pap machine and that also wasn't delivered. During the course of the week I was called down to Guest Relations 4 times for issues with my Birth Certificate information which no one wanted to see when we checked in. I was denied getting off the ship the first day in Key West and had to take my ID to Guest Relations before disembarking. They then said that when I returned to the ship that afternoon, I had to come back with my BC! Which I did. However, I was summoned 3 more times to Guest Services regarding my BC. Other issues: $25 beverage cards we were all "comped" never were activated. We had to go to GR and have them activated, then they still didn't work. When I returned to GR, they said it did work and a drink had been charged to it. However, that same drink had also been charged to our cabin. For the duration of the cruise, every attempt to use the beverage card was denied. Tall tropical drinks were served without straws. If pressed, the bar staff would finally give you a straw cut in half. Bar staff coverage in the Sea View pool / bar area was almost non-existent. They seemed to cater to the smoking crowd on one side of the pool - who also had all the very nice comfortable chairs for lounging, cards and reading. If we wanted to order a drink you had to stand and wave a server over, and then it could be up to a half hour before they returned. They were not familiar with the bar menu in regards to non-alcoholic drinks, but if you ordered the daily special or a beer, they knew those. I ordered the same exact non-alcoholic drink 3 different days and got a different drink each time. Only the first one was as described in the bar menu. Entertainment: one of the biggest disappointments. Our previous HAL cruises had wonderful, quality shows, and entertainment. This cruise had one musical show that actually played 2 nights, a comedian whose show lasted all of 45 minutes and he played entirely off the first row of the audience, and didn't seem to have an act other than that. There was a magician who also had a short show. One evening was actually BBC photos shown on a screen along with the orchestra type music. BB King's was always packed as there wasn't much else going on. Their sets were short with frequent breaks. The dueling pianos were stuck in the hallway next to the Casino and very loud. The male singer/player was OK, but the woman singer was definitely not the caliber of entertainers we had seen previously. We miss the other piano bar. There really wasn't much to do in the evenings, the casino games were not as plentiful or entertaining, no place to dance, no Karaoke or guest involved activities such as games etc. No pool games during the day. We did appreciate the movies in the cabin, as this is the first cruise we have spent any amount of time in there! Normally there is so much going on, we just shower, change and sleep there. Years ago, they did away with the Hal Cats- the live music at the pools, but last cruise they did have a steel drum player. This cruise nothing. There was some DJ played music during sail aways, and on St. Patrick's Day, but not the same atmosphere at all. My husband did attend the Windows Workshops which he enjoys, but he was very disappointed to find the last one (that we came back from Half Moon Cay early for) was cancelled. No notice, just a hand written sign on the door when he got there. We were very disappointed that the Sea View Aft pool is no longer Adult only! The pool and the hot tubs were crowded with kids even though the signage stated children needed to be accompanied by and adult. They weren't! Young boys were throwing a Nerf football and running and jumping, splashing and such every day. Small children were in the pool with arm floaties on with no adult with them. We asked several times for ship staff to do something, but they just shrugged their shoulders and did nothing. We seldom ate in the Lido- the different stations mostly featured ethnic food choices, other than deli sandwiches and the salad bar, not much for american cuisine. We actually felt like we were a minority in this area! Sushi, Thai, Chinese, etc. There was always a long line for the ice cream station, and our friends stated that on other cruise lines, it is set up differently so it doesn't cause a clog in the Lido line movement. We noticed a distinct difference in the menu offerings in the main dining room as well. The line for the Dive In hamburger stand was extremely long, but we attributed this to the large number of children onboard -225 we were told. Though we cruise this same week every time, we have never encountered this many children on board our cruises. The ship doesn't have all the water slides, and bells and whistles other kid-friendly ships have, so I'm sure the kids were bored as well. We had originally had fixed dining at 8 p.m. some of our party didn't want to eat that late so approx a month before sailing I called Seattle and relinquished our fixed seating and they assured me we could make dinner reservations "at any time". They advised we make 2 days at a time, as we boarded. As soon as we were in our cabin, we called to make dinner reservations for 7:00 p.m.. We were told that reservations were only for 5:45 and 7:45 p.m. We were told to go to the diningroom at 7:00 and get in line. We did get a table around 7 that first night. However, we didn't leave until 2 1/2 hours later! 4 other tables around us sat, ordered and ate before we got our entrees. We also had requested 2 Birthday desserts for that evening for the birthdays in our party. They never arrived. We missed the show that first night, and advised the Dining room manager and thru the app Navigator about our issues. The Diningroom manager more than made up for the first night the rest of the week and other than my getting an allergic reaction to Cilantro, the rest of our dining experience was good! We were surprised to see shrimp cocktail only offered one evening and none of the cold soups we had loved on previous cruises. Also, no baked Alaska, no chocolate extravaganza or parade of the diningroom staff. In all our HAL cruises, we have never encountered the issues we had on this cruise! We saw our cabin steward 2X - after leaving a note for him. The woman in Guest Relations was not pleasant and not helpful in anyway. She seemed peeved that I asked for the drink charges to be compared/reviewed, and that I questioned an onboard credit that wasn't showing. There seemed to be far less staff than previously, and those that are there have more cabins to care for, more guests to serve. It seems HAL is cutting corners in all the wrong places. I think passengers would be willing to pay the going rate for the quality of service we used to receive. This is the first cruise we have been on, where I didn't feel like I was a special guest of Holland America. We were unable to attend the Mariner's luncheon as it conflicted with 2 other events we wanted to attend. Previously, we have received our HAL tiles in our cabin. This cruise nothing. We had saved up for our cruise, we have to fly down from Vermont, and it was my first vacation in 2 years. Though we enjoyed the ports, our friends and the fun we made ourselves, it was not the typical Holland America experience for us. Read Less
1 Helpful Vote
Sail Date: March 2019
We are a 50 something couple travelling with my 80 something parents. I chose this cruise because my elderly parents find it easier to get around the smaller ships of Holland America and the stops were different than stops I have made ... Read More
We are a 50 something couple travelling with my 80 something parents. I chose this cruise because my elderly parents find it easier to get around the smaller ships of Holland America and the stops were different than stops I have made before. I was pleasantly surprised that the passengers were not as old as on previous HA cruises. Service was excellent except at Lido, which was crowded, slow and difficult to maneuver. Food in main dining room okay, not great. Wine service in Main dining room terrible. Many of the wines on wine list were not available, some wines had turned and other wines were not kept at proper temperature. Pinnacle good, but probably not worth the money. Canaletto fantastic and worth every penny. Would have gone twice if I could. Minimal activites though what they had was good. BB Kings performers were terrific but their sets were short and over early. No place to dance after they finished. Billboard also very fun. Main stage shows mediocre. Key west fun. We just explored on foot independently. Had a surprisingly good time on catamaran snorkel in DR. Crew fantastic. Had a terrible fishing trip in Turks. I felt unsafe on the boat due to their reckless driving. Only one fish was caught but I suspect we would have been more successful with live bait and sonar, neither of which they had. HA should seriously reevaluate their relationship with this provider. Private island absolutely beautiful. I personally prefer Celebrity because of the wider range of entertainment but the food and service were better on HA. Read Less
Sail Date: March 2019
We have done 16 cruises on Princess and Holland. The Oosterdam cruise from March 16-30th was wonderful. Not for the ports(had been there many times) but for the happy and smiling crew, good food, excellent service and well maintained ... Read More
We have done 16 cruises on Princess and Holland. The Oosterdam cruise from March 16-30th was wonderful. Not for the ports(had been there many times) but for the happy and smiling crew, good food, excellent service and well maintained ship. We loved it all! We always sail in March to celebrate our Anniversary and get away to warm and sunny weather. We always book a Signature Suite. Our room stewards were outstanding.Their smiles and happy greetings always made our day. The day of our anniversary we woke to no HOT WATER! They called the plumber right away. Due to the nature of the problem no hot water until later that night. We cancelled our anniversary dinner in the Pinnacle Grill and decided to just grab a bite in the Lido and wait for a shower. Stuff happens. Just was a bad day. later that night, our server " Ronnie" up at the Sea View Bar by the pool surprised us by setting a table w/ cloth,flowers,candles etc. to dine under the stars. We were so surprised and thrilled. It was the best anniversary dinner ever. Many of our new cruise friends came and shared our celebration. This was incredible service turning a sad situation into an incredible evening. Turns out we are happy the plumbing broke!!!! The entire ship staff were incredible and made our entire 2 week experience a very happy one. Read Less
Sail Date: March 2019
Ship was dated and not attractive. Very crowded because it was spring break so lesson for me don't cruise the Caribbean during the March/April time frame. Cabin was verandah on the 8th deck and noise came from decks above and ... Read More
Ship was dated and not attractive. Very crowded because it was spring break so lesson for me don't cruise the Caribbean during the March/April time frame. Cabin was verandah on the 8th deck and noise came from decks above and below us. Complained to HAL since I asked if this would be noisy and was assured no prior to booking - gave me a $150 credit when I complained. Cabin was not cleaned properly prior to our arrival - bathroom floor was nasty. Noisy and dirty cabin. Entertainment and activities were minimal. The same Planet Earth has been on every HAL cruise I have taken in the past two years. Service in the Dining room was great. Dining was good but small portions. Ports OK - Half Moon Cay was great but Amber Cove was a disappointment. Will not be sailing HAL for awhile. Used to be great - this cruise was a wake up call that the line is not keeping up its previous standards. Read Less
2 Helpful Votes
Sail Date: March 2019
This was my sixth HAL cruise. HAL has always been my favorite. I've also experienced Celebrity, Royal Caribbean, Norwegian and Carnival. I chose this cruise because the week of March 16th was the best fit for our group of 12 (all ... Read More
This was my sixth HAL cruise. HAL has always been my favorite. I've also experienced Celebrity, Royal Caribbean, Norwegian and Carnival. I chose this cruise because the week of March 16th was the best fit for our group of 12 (all women) and the price was good for everyone in our group. I haven't sailed HAL for several years. I know Oosterdam is an older ship (2003 launch) but it had been refurbished in 2016 so I wasn't too concerned about that. I enjoyed a relaxing week in Fort Lauderdale with my husband before joining a group of eleven women (sisters, daughters, aunts, cousins). After dropping my husband off at the airport, I was ready for some fun on the ship. Positives: As always, the staff was superb. Loved our cabin steward who was efficient, and unobtrusive.He seemed to be able to anticipate our needs and never missed a beat with making sure we had plenty of fresh ice and a clean stateroom Our dinner waiters were excellent! Very willing to grant special requests and they catered to the really picky eater we had in our group. She was nearly impossible to please with menu choices but our waiters made her happy. Amazing! It was always difficult to get the attention of the wine steward and we had to ask out wait staff to find her on most evenings. I like to enjoy wine before and during my dinner and it's a little frustrating to receive a glass of wine after dinner has started. Overall, the ship was clean Our room was spacious #5902 Veranda Deck - mid-ship Plenty of storage in the room, lots of hangers and shelves. Bathroom was clean and a decent size Balcony was just okay ... felt old and worn to me and I didn't spend a lot of time on the balcony Embarkation and Debarkation was quick and easy Disappointments: Entertainment. On past HAL cruises the number of activities offered each day was excellent. Evening entertainment in the theater offered Vegas Style shows that kept us coming back for more. On this cruise, we had a comedian (twice), a magician, and Post Modern Jukebox (twice). While good, these were certainly not in the same class as previous offerings. BB King Lounge. Loved the music and dancing but this was only one of two options for music entertainment all week. Shows were short with 15 minute breaks in the music. I usually found myself going to bed early rather than waiting for the next set to start. Would have preferred a longer set and a 30 minute break. Billboard - two talented piano players who played a wide variety of songs and sang beautifully. Relatively small open area along with walkway across from the casino. Always crowded... but there really weren't any other options other than the casino and BB King. No disco for late night dancing No long list of activities during the day to keep me entertained. No traditional piano bar which is what I missed most. I love the intimate setting of a piano bar where you can visit with the piano player and other guests, sing along and request songs. Billboard offered some of this but it was more like a show with little audience interaction. No Karaoke! This has always been popular on cruises I've taken even for those who don't sing. Big disappointment, especially for those who like to participate in activities rather than just watch. Dining: The Lido lounge always had long lines and less "help yourself" style options. While I recognize this is more healthy and safer, it was frustrating to either wait a long time or be forced to choose something else. Options weren't as plentiful as past cruises. The dining room offerings were also more limited. I enjoyed every meal but the choices were less elegant than I remember on previous cruises. I didn't see escargot on the menu once. Ports: Not much to say about the ports. Love Halfmoon Cay! Grand Turks and Amber Cove (Dom. Rep.) were a little disappointing but I knew what I was getting when I chose the itinerary. All in all, it was a good week but boring! Not enough to do, not enough activities to help guests interact and participate. Where were the games by the pool? Where were the fun activities like the Newlywed Game in the theater which always drew hundreds for great laughs. While I applaud HAL for offering changes to keep things fresh, I think they gave up too many of the best opportunities for entertainment and participation. Based on many conversations with other cruisers, I'm not alone in this opinion. Read Less
4 Helpful Votes
Sail Date: March 2019
My wife and I are 3* HAL loyalists. We have gone a winter Caribbean cruise every year for the last 25 years or so. Over the last 15 years we have only sailed on HAL as we enjoy the traditional cruising style of HAL as opposed to the ... Read More
My wife and I are 3* HAL loyalists. We have gone a winter Caribbean cruise every year for the last 25 years or so. Over the last 15 years we have only sailed on HAL as we enjoy the traditional cruising style of HAL as opposed to the mega-ship vibe. We chose the Oosterdam western cruise this year. Have not been on the Oosterdam previously but have been on Zuiderdam and most classes of HAL ships over the years. For the first time we were disappointed in HAL. We were on the March 2 sailing. We splurged for a Neptune Suite. Embarkation was a breeze. It was probably 15 minutes from Lyft ride to boarding the ship. The ship itself was impeccable. Our suite was in perfect condition. Here is a list of our disappointments: 1. Food - we had fixed dining 2nd seating. As always the service was great. I have always defended HAL's food quality over the years - but not this time. Examples included a pepper pot soup that consisted of over cooked bits of yesterdays short ribs covered by a dilute beef broth. A cat fish fillet that you could find in your Krogers frozen food section in a box and the fillet part of my "surf and turf" was an embarrassment - must have 3 oz and a hamburger patty would have been more flavorful. 2. $10 surcharge - My wife wanted the veal chop the night of the surf and turf but asked for a lobster tail to go with it. We were charged $10 for an "extra entree". Really? Felt like a slap in the face. 3. Promenade deck - we enjoy our walks around the deck. 90% of the time it was closed off for some maintenance such that you could not circle it completely. 4. Food - back to food: no chilled soups, no smoke fish, no baked Alaska. HAL food seems to be becoming very homogenized and bland 5. Shore excursions: overpriced as usual. The one we took in MoBay included being jammed into a small minibus to the point where I had to sit on a jump seat for an hour. The advertised 4 hour trip to a plantation house took us 6 hours. 6. Ports of call: why do they stop at Montego Bay anyway? Absolutely nothing to do there that did not involve and excursion. Cayman was cancelled. Cozumel - tourist trap. 7. Entertainment: there was no mainstage entertainment the first night out. No production shows. On the plus side, the crew and waitstaff were as friendly and gracious as always. The ship was in impeccable condition. The Lincoln Center shows and BB King were excellent. The America's Test Kitchen was great HAL seems to be getting rid of the things that made them different. With declining food quality and never ending surcharges, we are thinking about doing something different next year rather than a HAL cruise. And we are sad about that. Read Less
8 Helpful Votes
Sail Date: February 2019
Oosterdam Review My wife and I had sailed on the Oosterdam about 10 years ago and were not hesitant about booking another vacation aboard her. The cruise was acceptable but I was a little disappointed with some things that Holland ... Read More
Oosterdam Review My wife and I had sailed on the Oosterdam about 10 years ago and were not hesitant about booking another vacation aboard her. The cruise was acceptable but I was a little disappointed with some things that Holland America had decided to economize on. I want to be fair with this review. There were some really good things on this ship and cruise, I just seemed to notice what had changed and not for the better of the cruising experience. The embarkation was fantastic. I have been through this terminal umpteen times before and this time we just timed it perfectly. From curb to cabin in under 15 minutes. Awsome. The ship has just had a refit recently. I was hoping that they had improved the buffet experience. Previously the ship had a normal layout for the buffet, but had instituted a policy to have the staff serve you (when the Norovirus first started getting headlines). This just didn't work and caused long backups during meal times. The revamped buffet now has the staff behind the counter serving, but the layout is terrible and no china is provided till you get to where the staff is working. This would be fine if it weren’t for the fact that some food is self serve before you get there, which causes you to either hold the food in your hand or backtrack and barge into the line to retrieve whatever you wanted. Not optimal. The new water/ice dispensers are a disaster. They employ a no touch proximity sensor to activate them that just doesn't work. The comedian/magician even added it into his act derisively. The buffet also closes at 8:30 and doesn't reopen till 10:30, well past having a snack after the show. This wasn't a huge deal for me as I really don't use the buffet if I can help it. What I found really chincy on this cruise was that they wanted 10 dollars if you ordered a second entre in the dining room on gala nights. Now some might say that “you don't need it.” Well I would like to reply that when you are on a vacation where you paid for your all inclusive food, I expect that if you want to try two different entrees or have an extra lobster tail, then you should be able to. No questions asked. It just was something that left a bad taste in my mouth. The do provide a decent “free" room service if you have an urge for something late at night or breakfast in the cabin. My wife really lamented the disappearance of the Library. That is the first place she always goes to when we board. The movie theater is now not part of the ship, not sure if it was popular with the general crowd, but my wife loved it. The entertainment is definitely not as extravagant any more. This cruise had the prerequisite comedian, magician (a very small show), a former Olympic gymnast and a BBC Earth2 presentation. I will emphatically state that the BBC Earth2 show was absolutely fantastic. That doesn't take away from the fact that it didn't cost Holland America much to stage. If you like the singers and dancers on the main stage, you are out of luck. The rest of the cruise was more than fine, I enjoyed my vacation as usual but next time I will go back to their corporate cousins Princess. Much better rewards program, the daily tips are not $14.50 per day and you can still order what you want (for now) in the dining room. Read Less
2 Helpful Votes
Sail Date: February 2019
Embarkation and disembarkation were amazingly quick and efficient. This ship was beautiful, classic and tasteful in every way. We really enjoyed the thermal spa and fitness center, Lincoln Center, B.B. King, back outside deck on Lido ... Read More
Embarkation and disembarkation were amazingly quick and efficient. This ship was beautiful, classic and tasteful in every way. We really enjoyed the thermal spa and fitness center, Lincoln Center, B.B. King, back outside deck on Lido Deck, and Promenade decks. The Main dining room was beautiful and service was great. The Cafe was also wonderful. We were able to get specialty coffees there.. Excursions were well priced and we loved the trip we took to Trunk Ba on St. John. Service everywhere was impeccable. Cabin Stewards were very attentive and helpful. Our Signature Suite (6105) was incredibly roomy and very comfortable. We loved the huge balcony, whirlpool tub and great selection of in-room movies. This is definitely a quieter ship which was great for us. We loved Holland America and will very likely choose this line when we cruise again Ports: We went snorkeling and on a tram in Turks and Caicos. Both were great. We loved the private island. It was gorgeous and the water was crystal clear. Read Less
1 Helpful Vote
Sail Date: February 2019
This is a review of the Oosterdam's 2/2/19 Tropical Caribbean cruise. We chose this cruise for the itinerary, four ports in the Caribbean that we had not previously visited, as well as the competitive cost that allowed us to step up ... Read More
This is a review of the Oosterdam's 2/2/19 Tropical Caribbean cruise. We chose this cruise for the itinerary, four ports in the Caribbean that we had not previously visited, as well as the competitive cost that allowed us to step up to a Signature Suite, when we typically purchase a balcony stateroom. We, a 50ish married couple, are experienced cruisers who have sailed on Celebrity, NCL, Carnival, RCCL and Princess in the past, but this was our first with HAL. While I am only giving 3 stars, please note that I am a rather picky reviewer and this is really a 3.5 star review with the positives definitely outweighing the negatives. Embarkation was flawless, very quick and painless despite showing up right around the 1PM start time when I thought it would be crowded. Our bags were brought to our stateroom quickly. First impressions were that the ship is clearly older, but in generally good repair. The ship is classy and traditional. It was much nicer than the RCCL Jewel of the Seas that is of a similar vintage, on which we took a somewhat disappointing cruise a couple of years back. What stood out from a design perspective right off was that the ship lacked a bit of drama due to no central atrium as most ships seem to have these days, but I liked the rear dining and bar area where we spent sail away; larger than is typical in my experience. I strongly prefer ships with wraparound promenade decks and the Oosterdam's traditional teak one did not disappoint. The cabin was quite nice, while it was renovated last year there was a lack of information on just how far the renovations had gone. I would say that perhaps 50% of the cabin was updated with significant original elements left intact. So, there was a mix of the older light-colored wood and the newer darker wood. The shower and tub seemed original but the hardware appeared new. The couch seemed new but was already showing some wear, and the carpet was new and in good condition. The toilet was new, but the flush control mounted on the wall was old and cracked. There was some visible rust in the balcony area, but not too much and overall the balcony was great. The bed was very comfortable and the TV the largest I've experienced at sea. The separate shower would not drain properly so we just used the tub which also had a shower. The toilet stopped working briefly but was fixed promptly. All in all the cabin was a plus, and good value, and I would book it again without hesitation One positive thing that really stood out, I think as a mixture of calm weather, the cabin's central location and perhaps the ship itself, but this was the smoothest and quietest cruise in memory when in the stateroom. Very little motion overall until post-Grand Turk when the ship hit the Atlantic unless one was up in the EXC lounge or far astern, and even then while noticeable it was minimal compared to many past cruises. We did not attend any shows in the main hall, as they were not to our tastes. We did attend two shows at BB KIng's and two at Lincoln Center and found them to be above average to very good. We also enjoyed the daily trivia games in one of the bars, and some of the available games as well. A thing I absolutely hated about Oosterdam was the horrible piped in music in the common areas. Just awful, probably heard 2-3 decent songs all week. I don't know who they think they catering too, but it's neither their older clientele nor anyone of any age with any discerning taste whatsoever. This is typically a weak point of cruises, but Oosterdam took it to a new low. Dining was the big negative for us on this cruise. I would put the Oosterdam, despite its top 10 ranking among mid-sized ships in this area per CC, as below average. The buffet was slow, and I think the fact that they serve you vs. you serving yourself on many items is a big culprit there. The buffet staff often seemed overwhelmed, frequently running out of coffee cups and being MIA for drink orders. The buffet offered a relatively meager variety of food choices, and hours of operation were slightly more limited than some other lines. Quality was spotty there as well as in the MDR. In the buffet the best options were the pasta bar, the omelettes and the salad bar. The MDR service was good but the food was poor to good, never great. On two occasions I didn't bother eating more than a couple of bites of the MDR entrees they were just so underwhelming. Dive In and the Taco Bar were nice pluses, definitely above average for what they are. Rudis sel de Mer was pretty good if perhaps not quite worth the $49 tab. Still, I'd book it again. Pinnacle was a disappointment, the ribeye simply wasn't of true premium steakhouse quality and the sides were just OK. The lobster bisque was pretty bad. We hit all the bars multiple times and had good service. Beer selection was lacking as is typical but they did have several IPAs on offer so that was a plus. Drinks were weak, but they always are at sea unfortunately. Service was excellent throughout, probably our best in all of our cruises except for the buffet area and the outdoor seating adjacent. Our cabin steward Gede was outstanding. I can totally see why many people return to HAL primarily for the service as it was clearly a notch above in most areas. Disembarkation was completely painless, HAL really has this process down. We used the service where HAL checks your bags and gives you boarding passes in advance and it was worth it. We would have been at the airport in time for a 9:30 AM flight had we been daring enough to book such a time, though as it was we had a lot of time to kill. Key West was a great port. Plenty to do on your own. Lots of options. Amber Cove was fun with the Iguana Mama City tour that included the cable car, fort, cigar factory, rum factory and a good lunch. Grand Turk was a relaxing day at Jack's Shack surrounded by friendly local beach mutts and I would do it again. Half Moon Key was just OK, with a crowded beach, expensive clamshell rental and poor food at the barbecue. Definitely bring water shoes to the beaches in both Grand Turk and Half Moon Cay. All in all it was a very good cruise and HAL has a lot going for it. I liked the ship overall, the itinerary and the service. The value was good. While I would book another HAL cruise again if the itinerary and value were standouts like this time around, there were enough negatives that Celebrity is still preferred everything else being equal, with HAL and Princess my second choices. HAL was a better experience than NCL, Carnival or RCCL for sure however, and unless you are as picky about your food and your music as I am you will likely find the Oosterdam to be a great choice. Read Less
Sail Date: February 2019
We needed a warm reprieve from the Canadian cold, and this was the perfect cruise. We loved the ports -especially Half Moon Cay. It helped that we had good weather! We took the conch trolley in Key West which was informative and fun. ... Read More
We needed a warm reprieve from the Canadian cold, and this was the perfect cruise. We loved the ports -especially Half Moon Cay. It helped that we had good weather! We took the conch trolley in Key West which was informative and fun. Otherwise, we enjoyed the pools and beaches onshore. The service onboard was friendly and attentive. We chose to read and rest, so we had no experience with the entertainment. The Main Dining Room food was good, with some items better than others. We enjoyed our dinner in Canaletto. Food choice in the Lido Market was varied and good. Of course, one should not expect mass-produced meals to be gourmet experiences! Like some others, we found our Verandah Stateroom to be comfortable, but the bathrooms do need to be updated. We are looking forward to our July cruise from Rotterdam to Boston and appreciate our contact with fellow CC cruisers for tour arrangements and advice. Read Less
Sail Date: February 2019
This was our 48th cruise overall, 8th HAL cruise and 5th in a Neptune Suite. It was casino rate promotion and at the time of booking we were informed it had to be a Guarantee and we couldn't select our Neptune Suite as we have been ... Read More
This was our 48th cruise overall, 8th HAL cruise and 5th in a Neptune Suite. It was casino rate promotion and at the time of booking we were informed it had to be a Guarantee and we couldn't select our Neptune Suite as we have been able to do previously with the casino rate bookings. I balked because I have some mobility issues and never book Guarantee cabins. The agent said she would send a message to the Inventory Dept. to let them know I needed a Neptune Suite between the forward and aft elevators. I also contacted the Special Needs Dept. to ask them for assistance in the cabin assignment. We found out our Neptune Suite assignment a week before the cruise and it was in the most horrible place possible for me - 4180 way aft. I called HAL and was given the fax number to the Inventory Dept. and told to explain my situation and ask for another Neptune assignment. No change in our assignment. This greatly impacted my cruise in a negative way due to my issues getting around the ship even with a rollator. Also, the Neptune Suite was much smaller than the "regular" ones and with so much furniture we were constantly bumping into the bed or chairs. Entertainment was marginal and no more singer/dancer production shows. The magician was so-so. Did enjoy the Lincoln Center Stage musicians. The female Billboard singer was horrible and couldn't carry a tune and loud. The male was okay. Best entertainment was the America's Test Kitchen programs. The casino was tiny and crowded, but good to me as I brought home all the casino cash I brought with me. Everything I wanted to do was either forward or mid ship and I had difficulty navigating around.. Lesson learned: never book a HAL Guarantee again even after 3 contacts with HAL telling them of my mobility issues. We won't be sailing HAL again soon. Read Less
Sail Date: January 2019
This was my 2nd Caribbean cruise and we brought 2 friends who had never cruised before. We wanted a smaller ship and also the likelihood of less young children, hence the choice of Holland America and the Oosterdam. I must say that the ... Read More
This was my 2nd Caribbean cruise and we brought 2 friends who had never cruised before. We wanted a smaller ship and also the likelihood of less young children, hence the choice of Holland America and the Oosterdam. I must say that the staff made the holiday the best, from the room service, sommelier, waiters, barkeeps, most of the folks were friendly, helpful and always willing to please - of course there's always a few exceptions so we just didn't go where we weren't treated the best! Overall we enjoyed the amenities onboard but a few things could be improved upon. The evening show entertainment while very good was VERY SHORT!!! I realize there's 2 shows most nights but each show was less than an hour which fell quite short of a really entertaining event. We also found many of the daily activities somewhat bland - there was no events during the day by the pool, which we had experienced on our other cruise which was very enjoyable and entertaining. As well on the other cruise there were nightly, adult interactive games - like a newly wed game etc etc. which gets everyone involved. I did miss this sort of activity onboard. So if you are looking for a really relaxing, laid back atmosphere, with little excitement, good food, drinks, and lots of rest - you will very much enjoy the Oosterdam. I would likely specifically give a shout out to our room attendants - Astrid and Ali, our wonderful wait staff - Von and Tre, bartenders - Junar (Jose), Paula, Ryan; all lovely to deal with and deserve a big hand! Our cruise director Becca also deserves a shout out as she too certainly went above and beyond the duties of a 'traditional' cruise director!! The signature beverage package was very useful and the Pinnacle Grill dinner was fabulous!! Overall a lovely holiday really - very enjoyable. Read Less
3 Helpful Votes
Sail Date: January 2019
We love Tim Timmons & Mercy Me so we went on the Mercy Me at sea cruise it was awesome except for the Holland America cruise line. The service in the main dining room was horrible they were not friendly at all. The menu was bad except ... Read More
We love Tim Timmons & Mercy Me so we went on the Mercy Me at sea cruise it was awesome except for the Holland America cruise line. The service in the main dining room was horrible they were not friendly at all. The menu was bad except for 3 nights out of 7 nights. The buffets are bad because you cannot take what you want you have to wait inline and be served. There is nothing to do on the ship thank goodness we had special events all week. The ports we did not get to go to the ports we were expecting to go because they claim that it was too rough waters. It was not rough except for 1 night but we were at sea that day. The fitness center is very small and the staff is not qualified. I would never go on Holland America if they did not have the Christian Cruises. I like the ships and how they look but they need more activities. Read Less
3 Helpful Votes
Sail Date: January 2019
This was our second cruise with Holland America and we were impressed with the Oosterdam. The embarkation was the best we have ever experienced. After processing our boarding passes and receiving our room card we waited in a large area ... Read More
This was our second cruise with Holland America and we were impressed with the Oosterdam. The embarkation was the best we have ever experienced. After processing our boarding passes and receiving our room card we waited in a large area with a card number. When our number was called we walked on the ship and went straight to our cabin where we left our carry on stuff and headed for lunch in the Lido Market. The decor in our cabin was new, pleasant and well done. Our attendant Mardi did a great job checking on us and keeping the ice container filled. The Lido Market also is decorated beautifully. When we saw it at night it really was quite upscale looking and gave me a new appreciation for its attractiveness during the day. Food was simply outstanding in the Lido Market. Servers behind the buffet served us. We usually ate breakfast and lunch there and their coffee was the best. Our evening meal was 5:30 in the Main Dining Room 3. We were seated right on time at a table for 8 and had pleasant dining companions. We were able to enjoy several gorgeous sunsets while we were there for dinner. The Christian band Mercy Me had about 900 guests on this cruise so the overall age appeared more diverse. The band brought their families for a time of R&R and the actor in the movie "I Can Only Imagine" , J. Michael Finley was on this cruise with his family. The pool area had plenty of lounges and most of the time there were empty ones in the shade. The Lido pool was a good size and I was able to do my lap swim one of the days we were in port. Some things are out of our control and the weather in the Caribbean that week was one of them. We could not stop at Half Moon Cay for our picnic because the high winds made tendering dangerous. The next day was At Sea. Both days were sunny and pleasant. We also were able to see most of the lunar eclipse of the Blood Moon. Right at the last minute a cloud cover moved in and poof - it disappeared. On Tuesday we were diverted to Samana, Dominican Republic because of high winds and tendering issues at Cap Cana. The ship offered a few excursions but we enjoyed a walk around this port. Samana is where the whales spend time during the months of January through March although we didn't see any. Wednesday was spent in San Juan, Puerto Rico rather than Grand Turks due to high winds. I was disappointed about this because I enjoy the beach that is near the port where the ship docks. On Thursday we did dock at Amber Cove. This is a great place to play. We enjoyed the water slide and the pool area. This area has been developed nicely for the cruise ships. There is really a lot to do on this ship. BBC Earth Experience shared several good shows about nature in diverse parts of the world. The area called Billboard Onboard has two piano players that presented music and songs from Great Standards, On request (excellent) The 1970s etc. We stopped at their 7:30 shows after dinner. Mainstage performers were Tim Kaminski and Derek Floyd. Our cabin was 5136 with a balcony. There were no rooms across the hall from us and it was very quiet and pleasant. There is plenty of storage room. The beds, sheets and pillows were comfortable and clean.We were disappointed there was no night light in the bathroom. We enjoyed seeing Fox News on the TV in our cabin. One thing we really liked was the Navigator for our mobile device. We were able to check our phones for information on the ship, view our onboard statement, etc . We were invited to the Captain's lunch during one of our days at sea. It was very nice, well attended and Captain Rens van Eerten and the entire crew did a fabulous job to make our cruise safe and interesting. We chose to carry our luggage off the ship ourselves at the end of the cruise. This was so easy and well organized. Our shuttle to the Park and Cruise was waiting for us when we walked out. And just like that we were home! Read Less
5 Helpful Votes
Sail Date: January 2019
Hollard America Oosterdam Jan 19-26, 2019 Great Cruise! -Had a beautiful cruise on the Oosterdam and lots of sunny, warm days! Embarkation was the best ever! We arrived shortly after 1:00 with no lines or waiting to board the ... Read More
Hollard America Oosterdam Jan 19-26, 2019 Great Cruise! -Had a beautiful cruise on the Oosterdam and lots of sunny, warm days! Embarkation was the best ever! We arrived shortly after 1:00 with no lines or waiting to board the ship. We went right to our balcony stateroom on deck 4 and were soon greeted by our wonderful cabin steward Yumus who took great care of our room and kept our ice bucket filled. I was thrilled that we had a bathtub, though it showed signs of age. -We joined our 4 friends on the Lido deck for cocktails, then the Muster drill, followed by dancing at our Sail Away party. We had “anytime dining” which worked well with little or not waiting at the main dining room. -Shortly after boarding, we learned that the Christian band Mercy Me was on board to give several prepaid concerts. We heard toward the end of the cruise that staff considered this group of passengers as a whole to be among the most courteous and kind. -We did not see more than 10 children, all of whom were well behaved. Most of the passengers seemed to be our age (early 60’s) and older. -We loved that there was a Happy Hour daily in the Billboard Lounge at 4:00 with buy one drink, get the second for $2. They brought appetizers and had Trivia hosted by our Cruise Director Becca. We had wonderful Whiskey Sours, Chocolate Martinis, Mudslides, and Bourbon and Diet Cokes. All refreshing! -At 6:00 daily in the Gallery lounge, they featured three $4 drinks which varied from day to day. They had Lemon Drop Martinis, Manhattans, Blue Margaritas, Appletinis, Classic Martinis, and Brandy Alexanders. They brought olives, bread stick crackers, potato chips and nuts. There were comfortable couches, wing back chairs and warm lighting where we felt like we were in our own family rooms with delightful servers to attend always with a smile. -The Lido buffet dining area was lovely with perfect lighting including lamps, nice upholstered chairs, and cloth napkins. Loved the made to order pasta bar and made to order salad bar. Pizza was also available. Food was served by the servers on request as you went through the line. There was a dessert and scooped ice cream area with toppings available. I was disappointed that they were out of waffle cones the three times I went there. At breakfast, there was a made to order crepes and waffle area. I loved the blueberry crepes. By the pool, there was a taco and hamburger bar. -Many mornings, we ordered room service including omelets, fruit, coffee, cereal, and rolls. Service was prompt and courteous. We were given a form to fill out nightly if we wished room service and place on our door knobs. -I was glad that I’d read the reviews and the Holland America policy ahead of time and knew we could carry on a carton of soft drinks, bottled water, and 1 bottle of wine per person. -The dining room was nice. I found the food okay, though a couple in our group loved it especially the onion soup, noodles and beef, and Weiner schnitzel. We liked that a cheese plate was available each evening for dessert. Dessert varied each evening. I especially loved the chocolate lava cake and key lime pie. -The public restrooms were all warmly lit, and I LOVED the rolled-up wash cloth to use to dry hands. So luxurious! -We heard the comedian Tim Kaminsky several times. He was clean and very good. One night there was to be a dancing show early evening but it was cancelled due to accident a performer had, so Tim was asked last minute to do another performance. He did a fine job. -We were to stop in the Bahamas our first day on Sunday, but had to cancel due to not being able to dock safely. We attended Mass at 5:00 pm. We were pleased a Mass was available but would have preferred a morning time. It was well attended with no extra seats available. -One morning, my husband and I attended a cooking demonstration at America’s Test Kitchen, but were disappointed to discover there were no samples available. Blueberry pancakes and artichoke and salmon omelets were featured, so it seems basic enough to provide small samples. I’ve attended shows on other ships and always had delicious samples. -We were to stop in Turks and Caicos, but due to weather stopped in Samana, Dominican Republic. We did not book excursions through the ship. We met a man who offered to take us on a motorcycle pulling a four person cart on a tour to a waterfall and a beach for $25 each. It was a bumpy ride seeing many small houses, some with dirt floors, and all with bars on the windows. We arrived at the path to the waterfall with locals telling us of the “5 minute walk” to the waterfall. It was really 20 minutes with many rocks and hills. Most of us were in flip flops crossing rock streams. Locals were along the path selling jewelry, paintings, and drinks along the way. One fellow climbed a tree yelling, “Monkey Man” and quickly descended the tree as we walked past with his hat out looking for tips. When we got to the falls, 3 young men were jumping off the falls as a guy counted to three, then passed the hat for more tips. We hiked back to where our motorcycle had dropped us off and rode to a small beach. We stayed about an hour anxious to return to the ship. It was an interesting adventure. -Our second stop, which was not scheduled due to weather was in San Juan, Puerto Rico. We went to a restaurant, did some shopping, and the guys walked around the fort. We found some wonderful Michael Kors purses at a good price. -Our final stop was in the Dominican Republic. We went to a large pool and had a wonderful day of swimming, water sliding, and hanging out at the pool. -My husband liked the casino and found the Craps Table attendants friendly. -We went to the BB King lounge a couple of times and the band was terrific! The sets were somewhat short. Overall, we found limited opportunities to dance. -Loved that liquor purchased in the onboard store was delivered to our room the morning of our last day at sea. -We would have liked an aerobics class and exercises in the pool. We’ve cruised Carnival, Royal Caribbean, and Norwegian and were a bit disappointed that the Oosterdam didn’t feature gleaming brass staircases and a tiered balcony atrium with entertainment. I missed the entertainment crew led dancing opportunities, the hairy man contest, and Newly Wed Game. -Overall, the cruise was great! Read Less
Sail Date: January 2019
This was our very first time on HAL and we loved it. It’s truly a laid back and relaxing atmosphere. We rented a Retreat Cabana for the week and we absolutely loved it. It was well worth the money. Our cabin Butler, Carlo, was great. He ... Read More
This was our very first time on HAL and we loved it. It’s truly a laid back and relaxing atmosphere. We rented a Retreat Cabana for the week and we absolutely loved it. It was well worth the money. Our cabin Butler, Carlo, was great. He was very attentive. We had some issues with high winds and had to skip our first port. So we had an extra day at sea which made the cabana even more worthwhile. We enjoyed dinner at Pinnacle Grill twice and Canaletto once. Our cabin was 7038 and in a great spot. One thing we did discover is they changed the explorations cafe. It’s not like the pictures. It’s much smaller and part of the crows nest bar now. So if you’re expecting a “coffee shop” it’s not. But the coffee was great. Definitely will sail on HAL again. We have already booked for next year. Read Less
2 Helpful Votes
Sail Date: January 2019
Chose this cruise mainly for the itinerary, never having been to Grand Turk. Unfortunately weather did not cooperate, and we were re-routed to San Juan. Not the cruise line's fault, but disappointing. This was after bypassing Half ... Read More
Chose this cruise mainly for the itinerary, never having been to Grand Turk. Unfortunately weather did not cooperate, and we were re-routed to San Juan. Not the cruise line's fault, but disappointing. This was after bypassing Half Moon Cay completely and changing Cap Cana to Samana DR. Embarking and disembarking were relatively quick and easy, as were the tendering to shore. Unlike some of the other posts here, I had no issues with the food. On the contrary, found most things to my liking. A lot depends on the choices you make. The band at BB King's was good, and entertaining. The Lincoln Center Stage was fantastic. Skipped some of the main stage show, but the BBC Planet Earth film with live soundtrack was really good, as was the comedian. Also enjoyed the casino, and the America's Test Kitchen presentations. The biggest flaw was that a full 50% of the ship were there as part of a Christian music pilgrimage. As a result, we were frequently proselytized, and subject to many conversations that people really should have been having in private. Shame on Holland America for not informing the other half of the guests in advance of this. The onboard experience suffered greatly due to this group. They have been non-responsive on my complaint so far. Read Less
Sail Date: January 2019
Chose this cruise for ports as we have done several Eastern and Western Caribbean itineraries. This was to be Half Moon Cay, Cap Cana DR, Grand Turk and Amber Cove DR. Have wanted to see Turks & Caicos and DR. I was somewhat ... Read More
Chose this cruise for ports as we have done several Eastern and Western Caribbean itineraries. This was to be Half Moon Cay, Cap Cana DR, Grand Turk and Amber Cove DR. Have wanted to see Turks & Caicos and DR. I was somewhat concerned about the Oosterdam as far as updates and refurbishment. It was in good condition with no particularly worn areas. The cabin was at least partially updated. Not sure if more to come. Hallways look slightly dated. Dining was prompt with good service. No complaints on food. Unfortunately we had to skip Half Moon Cay as tenders could not pick up passengers due to waves. This was then a sea day. We were unable to stop at Cap Cana for the same reason and they substituted Samana DR. We didn’t get off the ship. Grand Turk was also cancelled for weather/safety reasons and they substituted San Juan. They did dock at Amber Cove. Read Less
Sail Date: January 2019
I was so disappointed with this cruise on the Oosterdam. Have been on many Holland America cruises, but this was the worst. We had a signature suite (8091). The toilet did not flush for 5 days. Called for a plumber 6 times and had to ... Read More
I was so disappointed with this cruise on the Oosterdam. Have been on many Holland America cruises, but this was the worst. We had a signature suite (8091). The toilet did not flush for 5 days. Called for a plumber 6 times and had to wait on many occasions. Passenger service desk would place the call on hold for minutes at a time when water was coming over the top of toilet and we never put anything in it. we used bags for our paper and placed it in the wastebasket. The shower had mold. The carpets in cabins were old and dirty. The food was mediocre at best. Pinnacle grill was another upsetting evening. food was served cold and the crab legs were few to be had. The desert tasted old and like refrigeration. such a disappointment. the sea view pool was out of commission for 10 of our 14 days due to a malfunctioning pump. The ship needs another dry dock and bad. such a disappointment. not sure I can cruise Holland again. Have been on Carnival and Princess recently and I must say that they are way above Holland. The staff were friendly for the most part ,but passenger services just did not care about any issues that we had. Holland has a long way to come to make this right. Our cabin stewards were excellent, but the two of them had 29 cabins. unreal!! Read Less
5 Helpful Votes
Sail Date: January 2019
This was my 6th cruise on Holland America. I am completely satisfied. I drove from Sarasota to Ft. Lauderdale and parked in the garage across from the terminal ($105.00) for the week. Embarkation and disembarkation were very smooth, ... Read More
This was my 6th cruise on Holland America. I am completely satisfied. I drove from Sarasota to Ft. Lauderdale and parked in the garage across from the terminal ($105.00) for the week. Embarkation and disembarkation were very smooth, best in all my visits. I splurged and got a Neptune Suite. It was located in the aft of the ship, and had the most wonderful wrap-around balcony (Suite 5091) Huge. The suite was very comfortable and clean. My steward (Andy) was so kind and helpful. I tipped him at the beginning, in the middle and at the end of the cruise and he was so grateful. (just a suggestion). I was with a group of retired gentlemen and we had the most wonderful time. Holland America made rooms available for us, in which to hold our meetings. Although on a ship with many people, it's hard to please everyone. Most of the meals in the dining room were good. Some hits and missed (prime rib - terrible, Surf & Turf wonderful). The dining room stewards were very attentive and helpful with suggestions as what to order. (tip them as well - please) Most mornings I had breakfast in my room, preferring to lounge in my bathroom and slippers. The breakfast was always served as ordered at the exact time. Occasionally I would go to the Lido, but too much hustle and bustle for me. Large selection of food items though. I did not attend any of the entertainment. The only thing I was disappointed in was Exec Tours. I took 3 tours, and way too much time was spent in souvenir and gifts shops and less on actual tours. In the future, I will book tours separately. Holland America seems to have gone out of their way to please customers. All the staff were very helpful with smiling faces and kindness. It has much improved from past years. This was one of the most enjoyable cruises that I have ever taken. Would like to go to Cuba next year, if only the prices for the Neptune Suite weren't so high on that particular cruise. Read Less
Oosterdam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 4.5 3.6
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

Find an Oosterdam Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise