1,073 Holland America Oosterdam Cruise Reviews

We took this cruise with another couple, long-time friends and traveling companions, booking two balcony cabins with adjoining doors and balconies, and we had a very good time. We were nervous about the weather sailing south down the ... Read More
We took this cruise with another couple, long-time friends and traveling companions, booking two balcony cabins with adjoining doors and balconies, and we had a very good time. We were nervous about the weather sailing south down the coast, but needn't have been, because the weather was gorgeous and the seas were very smooth. Boarding was wonderfully efficient - we arrived at the port a bit earlier than advised to, and were on board and eating a lovely lunch in a little less than an hour. Our cabins, and the entire ship, were clean and well maintained, and we all appreciated the slightly subdued decor (nothing glitzy or over the top) built around gorgeous caste aluminum elevator doors and beautiful floral displays on every deck. Contrary to some reviews, we all found the food to be excellent in every included dining area - the Vista main dining room (where we had open seating) was attractive, comfortable, and offered lovely views and the Lido Market buffet was spacious and nicely decorated, had great views, and offered an amazing selection of different varieties of food in specialty areas - Asian and South Asian treats, salads, pastas, a carving station, sandwiches, burgers, ice cream and desserts - you name it, they offered it. The musical entertainment, in several venues (BB King's, MainStage, Lincoln Centre Stage), was also varied and geared to many different tastes - classical music, show tunes, rhythm and blues, dance standards and a stand up comic who offered great humour combined with marvelous fiddling (at one of her shows she was accompanied by her lovely and very talented 11 year old daughter). Our favourite spot for chatting and watching the sights was the Explorations Lounge on the Observation Deck, and we had a great time playing cards in the Lido Market buffet area after the 9pm show, as they continued to serve tasty food (their French fries and home made potato chips were perfect card-playing snacks). In typical cruise line fashion, HAL does overcharge for all alcohol (the dining room's wine bottle charges were utterly ridiculous), but the four of us aren't serious drinkers, so we made do with a fairly reasonable 6 bottle wine package to accompany our dinners and were happy enough because we drank lots of craft beer in every port. Our traveling companions both enjoyed the Casino, and my husband and I really enjoyed the beautiful outdoor pool and hot tubs (the ship has an indoor pool and hot tubs as well, with a retractable roof). None of us experienced the hard sell mentioned in a previous review (but we didn't attend the History of Diamonds presentation), and we appreciated that the on-board photographer was quite respectful if you just said "No, thank you." The icing on the cake, though - and Holland America should be proud - is their truly exceptional service, offered by every crew member we met. Friends of ours have always recommended Holland America and we hesitated sailing with them because we've had less then happy experiences with mid-priced cruise lines, but this cruise made us understand their preference. We would not hesitate to sail with Holland America on the Oosterdam again. Read Less
Sail Date September 2019
We travelled as a party of 9 and had really looked forward to seeing Alaska with Holland America. Boy were we disappointed. Every show, talk, movie on the cruise was an attempt to sell something. Although we are used to cruises and ... Read More
We travelled as a party of 9 and had really looked forward to seeing Alaska with Holland America. Boy were we disappointed. Every show, talk, movie on the cruise was an attempt to sell something. Although we are used to cruises and expect this to happen, their selling attempt was too blatant and started to ruin our experience. A season on the history of diamonds led to a pushy sales effort to sell items from the stores on the ship. We had the unfortunate opportunity to see a doctor on board, and he was incompetent, unethical, and tried to upsell medication like a cheap used car salesman. The food was tolerable, but got repetitive after a few days. By the 5th day we were dying to get off the cruise. The excursions were actually quite pleasant and we were happy to meet some locals. However, we also realize how much more expensive the excursions sold on the ship were compared to just getting off the ship and go with a local company. Read Less
Sail Date September 2019
THE GOOD: Very efficient at embarking and disembarking passengers smoothly. Smiley, welcoming and attentive staff. Very clean and comfortable stateroom. Good entertainment (we watched the dancers). Several choices of bars and lounges, ... Read More
THE GOOD: Very efficient at embarking and disembarking passengers smoothly. Smiley, welcoming and attentive staff. Very clean and comfortable stateroom. Good entertainment (we watched the dancers). Several choices of bars and lounges, all with excellent service. Pretty good food. NOT SO GOOD: I couldn't help compare this ship with the one I sailed on 20 years ago. It was nothing like as luxurious. The opulent art and sculptures are gone. The decor, once tasteful, is pedestrian. The colour schemes horrible. The cuisine, once out of this world, is ho-hum. No ice sculptures. No Baked Alaska. No movie house. No jazz pianists in the lounges. No afternoon Dutch tea. No midnight chocolate extravaganza. I think I know what happened. Cruise passengers were once refined, cultured and discriminating. Now they are not. People from all walks of life come to party, gamble, drink and overeat. Because of the changing demographics and lowering of standards, Holland America has eliminated the niceties. What an awful shame! Read Less
Sail Date September 2019
Our 37th cruise but our first trip to Alaska. How could it have been better? Uber dropped us off at the front door at 12:15, in our cabin at 12:35. Holland really knows how to get you on and off the ship. The ship was a little smaller ... Read More
Our 37th cruise but our first trip to Alaska. How could it have been better? Uber dropped us off at the front door at 12:15, in our cabin at 12:35. Holland really knows how to get you on and off the ship. The ship was a little smaller than our last HAL cruise on the Koningsdam. Our room was so big that we could not see the TV to pick movies, had to use binoculars. We like to sit outside a lot but did not on this cruise, the back of the ship on the starboard side allows smoking so we did not sit out there much. I do love the fact that this is our first cruise where they did not allow smoking in the Casino. Spent much more time there. We asked for late seating at a large table. We went to our assigned table the first night and we dined alone so the next night we asked to be changed to the dine anytime and that worked out perfect and we met a lot of really nice people because we asked to be seated with someone each night. Only 1 night (gala) was there a 5 minute wait in the lounge. Food was good, service was spectacular. We had most breakfasts in Lido which was great, had an Omelette almost every morning and the longest wait was 10 minutes because there were 3 people in front of me. They had 2 omelette stations and 2 servers making omelettes at each. We had room service at least 3 mornings and it was on time, hot and very good. We spent a lot of time in the Crows Nest and listened to Morgan the onboard naturalist speak and that was really nice. We went to several of her outdoor morning briefings. Wife attended the Test Kitchen presentations and she enjoyed them all. We visited the Billboard Onboard or BB King every night, great entertainment. We attended all of the shows. I believe we witnessed the funniest comedian ever (John Wang), this guy was hilarious and it was a clean act. Enjoyed the talk with the captain in the main stage. The ship had a medical emergency during the day and a Coast Guard Helo had to take someone off the ship and we turned around for an hour to give the Helo more time over the ship. Captain said this happens about 2x per year and a lot goes into planning and making this work safely. The ship was in great shape and the staff of Holland is by far the best that we have ever witnessed. They are the friendliest crew at sea. I read reviews from our same week that said there is not enough entertainment and the shows were not good even though they did not attend any shows. Huh??? These are not Vegas productions but small scale shows on a moving ship so....... We now like Holland because there are NOT hairy chest contests and drinking contests onboard. Holland is a little older crowd but that is good, I did not hear or see any over served guests, nobody running up and down the halls at 4:00 am Someone complained there was no big central atrium on the ship. I believe it was designed this way. Maybe they would be happier on the mega party ships. I read where someone complained that you did not get a tray in Lido so it was slower. Yes, and that is a good thing, the servers give you your food after you tell them what you want. I love this, have you watched people getting food on other cruise lines and can you imagine that 1/2 or more do not wash their hands? We were on a Holland 21 day Europe last year and we signed up for 17 night Hawaii next year and we are looking forward to the great experience. I do expect to do Alaska again but might try Vancouver next time to see different ports. Seattle was easy, flew in a day early, Uber to the dock which was just at the edge of the city. Read Less
Sail Date September 2019
Visited wifes family in Tacoma and booked Holland to see Sitka and Hubbard Glacier and to see what Holland has to offer compared to other cruise lines. Very little action in pre cruise comments and no interest in a meet and greet. The ... Read More
Visited wifes family in Tacoma and booked Holland to see Sitka and Hubbard Glacier and to see what Holland has to offer compared to other cruise lines. Very little action in pre cruise comments and no interest in a meet and greet. The cruise itself followed this scenario as it was most uneventful and very subdued. The ship design does not appear conducive to a lot of social activity as promenade decks 2 and 3 take you in tunnel fashion through the ship and shops and bars and service locations. There is no central Atrium where things come together on a multi level agenda as we have come used to on Princess. No band playing on top deck as we left Seattle nor at any other time. Except for the Crowsnest there was really no central meeting place to celebrate or converse with new friends. Did visit BB Kings Club one night and the lady singer was great, but never made it to the Mainstage as saw nothing advertised there at night except a magician. Life after dinner was totally subdued as we are not gamblers and had no interest in the casino nor were there any other enticements to our interests. Room and service there was fine and the loading and unloading of the ship was exceptional as we were on and off with no problem. The Port Valet program unique to Seattle is remarkable and should be utilized by all. Food service on Lido deck is a problem as no trays are provided and you have to take one plate at a time to a table and then go back for your other needs. Too much foot traffic. Read Less
Sail Date September 2019
I chose this itinerary for the Hubbard glacier. My original cruise plans (was planning to sail r/t from Vancouver) got disrupted, so opted for easier Seattle embarkation). I originally booked an aft-facing deck 4 verandah and TA sent an ... Read More
I chose this itinerary for the Hubbard glacier. My original cruise plans (was planning to sail r/t from Vancouver) got disrupted, so opted for easier Seattle embarkation). I originally booked an aft-facing deck 4 verandah and TA sent an upgrade offer about 2 weeks prior to embarkation for a Neptune, which I took. I had taken a very similar itinerary last year on Eurodam in an oceanview, but really wanted to see Hubbard. Hubbard is astounding. Disenchantment Bay is spectacular. Oosterdam managed to be in the best port docks at every port, which made my mobility issues much easier, thus could expend my energy in town rather than all on simply getting from ship to anywhere. Unlike last year (we chose 8pm dinner seating and only managed to get into MDR once as a result, we did Anytime Dining and ate dinner and breakfast in MDR every day, sitting with new delightful people every meal. Having the flexibility to dine at times that suited that day's activities and our hunger level worked very well for us. Only managed to get to 1 mainstage show (Stages) and it was fine (I don't cruise for shows). Oosterdam is beautifully maintained. Overall, the food was excellent. I did find it a little odd there seemed to be much less salmon featured in MDR and Lido (last year, my favorite lunch was a heaping bowl of salad topped with a perfect salmon filet and I never found that salmon at lunch and the salad bowls were smaller, but that is a small quibble). My only concern going forward is how I am going to manage in less than a Neptune LOL Read Less
Sail Date September 2019
This was a great, low key trip to Alaska on the Oosterdam. We had cabin 4006. The cabin is at the front of the ship. It was clean and a nice size cabin. No bath tub but we didn't miss the tub at all. The cabin is near the side ... Read More
This was a great, low key trip to Alaska on the Oosterdam. We had cabin 4006. The cabin is at the front of the ship. It was clean and a nice size cabin. No bath tub but we didn't miss the tub at all. The cabin is near the side thruster, external door, and main stage. It was generally quiet, but there were times when engines, entertainment, or door drop were very noticable. Food was good across the board, although room service had warm cold items and cold warm items for breakfast. Entertainment was great with the Lincoln Center Stage being wonderful. The BB King Blues Club and Billboard groups were fun as well. If you fly in, make sure to check out the Port of Seattle program for luggage coming and going. Also, we suggest not buying any drinks until you are out of the Washington state area...otherwise you will have to pay 10% sales tax on things like sodas, wine, beer. The staff is quite friendly and helpful. We also suggest using the Navigator phone application so you can see daily events and check your bill. We had a great server in the Lido named Yasmeen. The Pinnacle Grill food was excellent. It is a great first night dinner as you cruise out the Puget Sound. We also picked the night at Victoria for the Pinnacle as the time is quite short in port. Read Less
Sail Date August 2019
Past the “sweet spot”..... timing wise, for sailing Alaska, but weather was really good, considering. We’ve been up that way 6+ times. Arrived day early staying at boutique in Queen Anne neighborhood, closer jump off to getting ... Read More
Past the “sweet spot”..... timing wise, for sailing Alaska, but weather was really good, considering. We’ve been up that way 6+ times. Arrived day early staying at boutique in Queen Anne neighborhood, closer jump off to getting to ship next day.... a little hilly, great neighborhood & restaurants. Uber from airport to hotel $38 and the hotel to port $8. Arrived port 11:15am We were sailing Neptune suite so check in easy, they were already boarding group 3, we walked on, drop our bags in room, unpacked, decent closet space, then to dining room for lunch. Ship falls into mid size for Holland. Don’t particularly care for these ships, the layout, stuffy, lounges small, but Holland has done about as good as they could accommodating the newer music venues and ATK. Main show room is ok. MDR is tightly packed, Canelleto part of buffet seating. Pinnacle Grill nicely sized. EXC central (Crows Nest) ok seating, but has lost a little ambiance with the EXC adder. Across ship Disappointed with bars, small cramped, service poor. Had anytime dining, Club Orange.... seated immediately. Food and dining service both MDR and Pinnacle Grill a bit spotty.... quality, missed items, under, over cooked. We only did buffet a few times for breakfast.... nice mix of options. Otherwise can’t comment further. Club Orange needs further development on these size ships. Aside from immediate seating... no seperate dining area, seated with reg passengers with different menu... a bit uncomfortable. Can’t see any other perks..... what am I missing here? As for Suite perks, not competitive with any of the RCL products,even Princess a bit more refined.... I hear larger HAL ships not as big an issue. Main Showroom shows have taken on a more cultural bent, in line with featuring the music venues. Featured a dance company.... excellent.... The EXC lecture presentations were outstanding. More professional done, focused topics to the area sailing. Very impressed America’s Test Kitchen presentations were excellent. Outstanding Chef great chat, meaningful recipes... well attended... shares BB King venue, works out well. All in all a good trip. Read Less
Sail Date August 2019
My review of the Holland America MS Oosterdam 08/04/19-08/11/19 We flew out of Kansas City International on Sunday morning, the 4th of August on an Alaskan Air flight leaving at 6 AM. The flight was very crowded and apparently sold ... Read More
My review of the Holland America MS Oosterdam 08/04/19-08/11/19 We flew out of Kansas City International on Sunday morning, the 4th of August on an Alaskan Air flight leaving at 6 AM. The flight was very crowded and apparently sold out so I was glad we got there at 4 AM. As we were descending into Seattle we saw our ship, so that was very exciting! There were four of us cruising together, I am 54, my roommate on the cruise Elsie who is in her mid 80’s, and our friends Jim and Anne who were celebrating their 75th birthdays on the cruise. We were on the Oosterdam in Signature Staterooms 8091 and 8093. We flew in to Seattle and got some scrumptious Macarons there at the airport (Lady Yum!! YUMMY!!!!) We found the HAL people by the luggage area just as we were told and checked in our luggage at the little desk so we no longer had to carry that around and had lunch at Starbucks. Then we went to the area where they told us to wait for the bus. This was a long walk and not for anyone with bad legs. Got there and found seats over in the NCL area I think it was. Waited forever it seemed but they finally had us come over to a specific area and stand there a while then we were on the bus and on our way to the ship. Once we got to the terminal, it seemed as though it took forever but we were in groups F and G to board, F boarded and they called G at 11:30 AM and told us then that our rooms were ready so we went right to our rooms and set our stuff down, then ate at the Lido deck looking out on a gorgeous marina and boats sailing in the Puget Sound (I think). While in the terminal we heard that the Blue Angels would be flying at 3:30 so as we were mustering we were welcomed by an Angel fly by. They got closer as it got closer to time for us to sail. We watched from the back of the ship and suddenly the ropes were dropped and we were off on our way to Alaska! We had anytime seating for dinner and we went to the dining room a little late that night, I am the world’s pickiest eater and nothing on the menu sounded good so I ordered steak and fries. My fries tasted a little funny, kind of sweet even…I asked one of the ladies to try them and she said they were sweet so we called the Maître D (Sekan) over and he tasted one and scrunched up his nose and busted out laughing. Turns out there was someone new in the kitchen that got the sugar and salt confused and I was forever known as the sugar fry lady! All the waiters heard about it and it caused a lot of laughter through the whole trip. Monday was a sea day and if I remember it right it was really foggy at first and the ship horn blew every couple minutes but that didn’t bother any of us. We slept in and had breakfast delivered to the room and just explored the ship all day. We got to tour a little of the kitchen that day, that was fun and got a couple of samples of appetizers. We lost a little money in the casino and just had a great day. That evening was the gala dinner and it was yummy! Then we went to bed a little early once again to be ready for Juneau the next day! Tuesday we woke up nice and early – 5:30 AM or so and got coffee and tea from the Lido deck then watched the sunrise from our balcony. It was beautiful! We had breakfast that morning in the dining room and met a really great couple from Walla Walla Washington, but the food was just ok. I loved Juneau! We went gold panning, so fun! Did a little shopping and then did the evening whale watching with Gastineau Guiding and it was wonderful! I didn’t get any good pictures of whales but we saw two, and were able to identify them. I am not sure what the one’s name was but the second one we saw was Sasha! But I did get ok pics of Sea lions, eagles, a jelly fish and we saw seals too. It was an incredible excursion and I recommend anyone take it! It was so much fun. There were only 20 of us on the boat and Dan Michrowski was our guide and he was very knowledgeable. The next day we were in Sitka and it was my favorite of all the stops we made! We didn’t have anything planned so we rode into town and looked around a little, went back to the port and did a little shopping and enjoyed sitting on our balcony watching the world go by. Then we got to do the behind the scenes tour of the Bridge, that was great fun. There were only four of us on the tour and the assistant cruise director made it so much fun. The next day there were 6 of us on the other part where we saw the engine room, the laundry, kitchen, and storage areas. It was well worth the $150 I think it was that it cost! Ketchikan we had no plans either so we got a tour of the city we bought on the pier and we made several stops looking at the Salmon and looking for bears but never saw any. Did a little more shopping and enjoyed the view of Ketchikan from our balcony once again. Later that evening we played in the casino and I won $614! Victoria we just went into town and back again and the funnest part for me was singing O Canada on my balcony while in Canada. (I have sung it a few times for a local baseball team when they play a Canadian team.) I attended the past guest party and enjoyed it at lunch. And we sadly packed. We also saw a glacier on one day, apparently that did not make that much of an impression on me as I don’t even remember what day we did it. The ship was fabulous, our room stewards went above and beyond every day! The food was ok. I am just too picky. Our rooms had adjoining doors and our balconies were open before we even got there so that was nice! Our beds were supposed to be two twins and they were not but that only took about 10 minutes after we talked to our steward to be fixed. I had purchased the Thalassotherapy pool pass and only used it twice. There was just too much other stuff going on. It was a great trip and I would HIGHLY recommend the Oosterdam! Read Less
Sail Date August 2019
This is our 4th HAL cruise. We've been in Alaska few years ago and we loved the scenery. We booked the balcony so we could enjoy the beautiful view, but it was a BIG mistake because we never enjoyed it because of a strong smell of ... Read More
This is our 4th HAL cruise. We've been in Alaska few years ago and we loved the scenery. We booked the balcony so we could enjoy the beautiful view, but it was a BIG mistake because we never enjoyed it because of a strong smell of smoke. We reported it few times at the costumer service but they never did anything. They keep telling us they will investigate ( whoever smokes at the balcony), NEVER solved the problem and it just gets worse everyday. The buffet was always crowded and I often heard people complaining about lack of space. Food was ok .The other complimentary restaurants had about the same food as buffet just fewer choices and service was not good there either.The dinners were just ok. We spent an hour and a half waiting on courses to be served. The positives side of this trip were the staff, they were great and friendly.. except the staff at the costumer service whose not very helpful. Front desk folks not helpful or friendly...took us many trips to report a problem and NEVER solved. Lack of activities as well. Most activities were just an opportunity for Holland to sell you something. This time I was in some ways disappointed. I remember our previous cruises with HAL was always great.. Not this time. Read Less
Sail Date August 2019
This was the best cruise ever! The staff was friendly and very helpful as well as cheerful. The food was delicious and plentiful.Every evening it was arranged with care and lovely.Our dining staff was wonderful, especially our wine girl ... Read More
This was the best cruise ever! The staff was friendly and very helpful as well as cheerful. The food was delicious and plentiful.Every evening it was arranged with care and lovely.Our dining staff was wonderful, especially our wine girl (Miraki(Sp?)-from Japan but living in Manilla). Our room was beautiful and the gentlemen that serviced it were quick and efficient. The ship was clean and everything was top notch. The entertainment was great! I can't rave about it enough. The spa package was awesome. Seaweed wrap a must. The girls in the spa were lovely and informative. Mary our morning dining room person was so nice and helpful. She helped us start our day with JOY! The BBKing review was great. We enjoyed the special music provided by WayFM every night. The wine tastings we attended were very informative. Everyone was fabulous! A TRIP FOR THE MEMORIES!!! I am recommending Holland-America to everyone I tell about our trip and I will book again.*** Read Less
Sail Date July 2019
My partner and I, 55 and 58 gay men, decided pretty last minute to do this Alaska Explorer 7 night charter. We were able to get a good deal booking with the charter as we are alumni with many past cruises with them, and there were many ... Read More
My partner and I, 55 and 58 gay men, decided pretty last minute to do this Alaska Explorer 7 night charter. We were able to get a good deal booking with the charter as we are alumni with many past cruises with them, and there were many cabins to fill.....our luck. Also, we had never cruised with Holland American Line before and have wanted to for years, so a win-win all around! We flew in to Seattle arriving around 1pm for a 3pm at the lasted boarding time. We had thought we would simply grab an Uber or Lift to the pier, but after getting our bags, time was running out, and we discovered HAL had a service to transfer us by bus to the terminal....so we used that (both ways as it turned out).... Check in was easy as we were getting they later in the day and most had already boarded. Our veranda cabin on the 8th floor starboard was decent. Definitely could use an upgrade as there were repaired holes and such in the bathroom. The deck really needed to be washed, as it was all a mess and dirty. The beds were quite comfortable, slept well all 7 nights. The TV served up some good movies OD, a few TV channels, access to the bridge cams.....nice. I liked how the closets had shelves that could be swung up to make more room for hanging clothes....every cruise line should have this great idea. Cabin steward was efficient and did not see much of him. As for dining, we ate most meals in the main dining room and had mostly above average luck with our meals. We are mostly Celebrity Cruisers so that is what we are comparing to....I think Celebrity does food better, my partner thinks HAL is just a bit better. The Lido Market is not a bad place for snacks and small meal. Overall, the service onboard is wonderful. The staff seems to enjoy what they are doing and we enjoyed having one waiter all week who treated us great. I would say the general overall service seems a bit warmer on HAL that Celebrity. Also, the Oosterdam has a warmer feel to it than most of the Celebrity ships. The design is obviously night and day, with Celebrity more modern and HAL a bit traditional. I like the change and the size of the ship. As a charter ship, the on board entertainment was quite good. A few let downs, but over all some great comedy, music and dancing were well done. The ships own dancers did an awesome job the night I saw them, using the huge screens on stage to interact with....something new to me and fun to watch! Something else HAL does is the Lincoln Center Stage, with a string quintet and pianist play a huge variety throughout the cruise. I wish I was able to see more of them, but what I did hear was top-notch..... OK, the internet! I thought I would take advantage of buying a weekly package before boarding as I would save about $50 for the 'Premier' package and be able to stream shows if I would like. Well, the internet on the Oosterdam is a joke. I was never able to stream....downloading pictures from Facebook took many seconds, and often,,,,very often, the whole thing stopped and needed to be restarted.....not fun....the front desk passed on my concerns.....but while I was there at the front desk,(and every time I was there, btw) other passengers were also complaining and some were rather irate. I just put down my iPad and did not let it bother me. But just don't expect much in terms internet on the Oosterdam. We had been to Alaska a few times before, so did not do many excursions, but LOVE seeing Hubbard Glacier....always my favorite part of an Alaska cruise! We would certainly consider HAL again....we like the 1900 pax load. Not too small, not too big. The food was good and service great. While this review was a little boring, the ship was not! I would suggest this to those who like music, relaxed atmosphere and a ship not geared up with bells and whistles of all the newer ships like RCL and Norwegian and Carnival. I almost forgot my favorite place on the ship, the Crows Nest on the top deck.....great place to sit and stare out watching the world go by with the panoramic windows....and a bar and coffeeshop..... Read Less
Sail Date July 2019
This was a charter cruise so most of the standards don't apply. Overall it was nice. I just wish the bow was open all the time not just for special occasions. The buffet was ok nothing to brag about and the staff were very nice ... Read More
This was a charter cruise so most of the standards don't apply. Overall it was nice. I just wish the bow was open all the time not just for special occasions. The buffet was ok nothing to brag about and the staff were very nice and always accommodated us. The ship was clean and reasonably well maintained, but the cherry on top was the cloth towels in the public bathrooms. Each bathroom had individual cloth towels for your hand as well as paper to open the door but 90% of the time I could use the cloth and drop in the towel receptacle. The best part of the trip was the cabin. It was very roomy and comfortable and the staff took care of my request to empty the mini fridge so I could put my own soda in it. It was also nice to have USB charging ports on the desk and night stands for electronics. Read Less
Sail Date July 2019
My husband and I are semi retired and enjoy traveling. This cruise was advertised with a local tour group and Alaska had always been on our list for travel. We booked the Veranda for the balcony. This was an older ship. The cabins were not ... Read More
My husband and I are semi retired and enjoy traveling. This cruise was advertised with a local tour group and Alaska had always been on our list for travel. We booked the Veranda for the balcony. This was an older ship. The cabins were not very clean. I had spilled some ice on the carpet and in retrieving it, brought up a glob of someone else's hair! The dinners were just ok. We spent an hour and a half waiting on courses to be served, and the coffee came 10 minutes after our dessert. We paid to eat in another dining room. Having been on other cruises that offered beautiful food sculptures and chocolate fountains this was a "nothing special cruise". The entertainment was trivia in the bar, or two guys singing at a piano. We could have gone to the digital workshop?#* What! I'm on vacation. I went to the spa/salon to have my hair done for a gala evening. I don't think these people ever worked in a real salon. They washed my hair, blow dried it and tried to sell me products. The positives of this trip were the staff, Alaska and the shore excursions. We went fishing and were fortunate to catch some and have it sent home. We also went to the dog mushing camp. If you like dogs, this is it! In spite of the bad, we did enjoy ourselves and made the best of it. My husband and I are not rich, and felt that we had "splurged" going on this trip. Read Less
Sail Date July 2019
We arrived at the ship at approximately 12:30 after parking at the Cruise Parking lot by the Armory and taking their shuttle to the cruise dock... We were on board and in our cabin about 20 minutes later. It was pretty painless. Our ... Read More
We arrived at the ship at approximately 12:30 after parking at the Cruise Parking lot by the Armory and taking their shuttle to the cruise dock... We were on board and in our cabin about 20 minutes later. It was pretty painless. Our luggage was in our stateroom after we got back from lunch. The ship was in great shape and was constantly being cleaned and maintained. We had Verandah Stateroom 4181 which is an aft facing cabin on deck four. This was a great cabin in some ways and not so great in others. It was plenty large enough for two people and the verandah was nice and spacious. It got plenty of sun and at times it actually got TOO hot out there. There really is no cross wind. We had no problem with “soot” as some people said we might. When we looked down all we could see was water and the ships’ wake... When you are at the rail, people on the upper decks can see you but you do have complete privacy if you sit closer to the cabin. It is very close to the MDR and the elevators to the Lido are not too far away. Getting to the Crow’s Nest and gym is a hike though, especially if you need to go up there to shower, which brings me to the not so good. This cabin had hot water issues from day one. It was hit and miss. Sometimes you had it and other times you didn’t and you could never count on it. Eventually, the ship became very responsive to the problem and it was finally resolved permanently two days before the cruise was over. HAL and the Guest Relations Manager on board did make it up to us and we were satisfied with the end result but not before I had already trekked up to the gym on two separate occasions to find a hot shower. The cabin stewards were awesome as usual. Food: We ate in the Canaletto twice on this cruise. It was GREAT both times. The food was excellent and the service was awesome. Canaletto seems to get lost in the shadow of the Pinnacle Grill but it truly is a hidden gem. We ate once in the Pinnacle Grill and it has redeemed itself in my opinion. I have been somewhat critical of this venue recently but this experience was really good. We had a weird and unusual experience with room service though. Two out of three times our order just never showed up. When we called, they said they had no record of it. There were a lot of kids on this cruise and maybe they were playing pranks by removing the menus from the doors at night? We have never had that issue before and it was really strange to have it happen two out of three times. The Hotel Manager did mention that some kids were playing pranks by filling out the menu cards, ordering one of everything, and placing them on random doors. Maybe we were victimized by something similar? We ate in the MDR twice and it was good both times. The Lido was good also. I was afraid that the Lido would be a madhouse in the mornings for breakfast because of all the families aboard but it really wasn’t too bad. It looked like a lot of people were using the MDR for breakfast. We had the Hot Dogs at the Dive In Grill once, they were good but the line was consistently long. !5 minutes just to get the pager and then another 30 minutes if you wanted Hamburgers. Not so long for just the dogs. This was a very popular venue with all the families aboard. Entertainment” This was our first cruise where we never went to BB King’s Blues Club. We just never got around to it. We did see the comedian and the magician and enjoyed both. The dual pianos were ok, we saw their show once. Lincoln Center Stage was good but we only saw a brief performance. The naturist on board gave some very interesting lectures as did the Cruise Director. She is a very good public speaker. Crew” The crew was wonderful as usual and they did a good job managing with all the kids on board. Our room stewards were great and always kept our cabin tidy and stocked with ice and fresh fruit. All in all this was a very nice cruise and we couldn’t have asked for better weather. It was sunny and warm every day! Read Less
Sail Date June 2019
Our son and our nephew both graduated from high school this year. We wanted to get my husband's whole family together, and since several of them live out west, Seattle was a good meeting point. Our family (we don't live out ... Read More
Our son and our nephew both graduated from high school this year. We wanted to get my husband's whole family together, and since several of them live out west, Seattle was a good meeting point. Our family (we don't live out west) flew in one day before the cruise. It was a good thing because our flight was delayed. I would suggest, if you are coming from a long distance, fly in a couple of days ahead and explore Seattle. Uber rides from the airport only take 15-20 minutes to where our hotel was. We stayed in the Sheraton Four Points due to its great location. It is walking distance to the Space Needle. We got an Uber to the port and it was a very quick ride from the hotel. We got onto the ship pretty quickly. We had a bit of a wait before checking in but were on the ship by 12:30. And, our room was ready when we got on. Things were smooth for embarking. The ship itself was clean and easy to navigate. It is an average-sized ship, I would say. We liked walking around the deck on a daily basis, although at times, it got rainy or chilly. The public spaces were nice and comfortable. We especially liked the crow's nest area. It was just down the hallway from our room and was a perfect meeting spot for family members. This ship is very similar to other HAL ships we have been on. Our son works out a lot. He was not impressed with the fitness area. And, the lady who works in that area was rather rude to him. So, he didn't spend much time in there. The pools and hot tubs were nice. The pools never were crowded. And, you could get into a hot tub if you wanted, although they were very small. They closed very early in the evenings, perhaps because of the weather, I'm not sure. Smoking was allowed in an area by the aft pool. We don't smoke, so we avoided that area. No smoking was in the casino. The casino got fairly crowded, depending on what was going on there. Our son discovered that he is a good poker player on this trip; that was exciting for him. I didn't participate in many ship activities. There wasn't a huge amount of entertainment. The music was good that was performed. It was very loud and crowded in the Blues Club; I don't think that the space is large enough for the people who want to hear the music there. The comedian was pretty funny, and he was clean, so the kids were able to join us. Our nieces went to the children's activities and seemed to really like them. There were a good number of teenagers; between two of our families, there were 6. The teens met several others on the ship, and they seemed like nice kids. I don't know how much they had provided as far as organized activities for the teens, but our teens did have a wonderful time. Service on the ship was very good. Our stewards did a consistent job of tidying our room, although we keep a clean room. And, the dining room service was nice, as well. Our waiters were friendly and did an excellent job each night. We dined in the main dining room every evening. Even our teenage kids wanted to dine in there each night. It was a fun experience for them. We had a couple of nights where all 21 of us ate in there together. Although we had late dining, because the sun barely sets at that time of year in Alaska, it wasn't a bad time, really. Lunch meals were nice in the dining room, too. The menu was varied, and the food was of good quality. I especially liked the main courses. The Lido often got busy and it could be hard to find a seat sometimes. They have some nice stations in there at lunch time, so the days the MDR was closed, I would walk around and see what was available before getting food so I didn't overeat. Dive Inn is a good place for sandwiches and fries; I just ordered from there one time and shared my food with a daughter. Our cabin was on the tenth floor. It was a balcony but might have been a little smaller than some of the balcony rooms. It had a tub, a real plus on a cruise ship. This had less storage than other balcony rooms I have stayed in, but there were four of us. We had two beds together (king), a pull-down bunk above, and a pull-out loveseat. Beds were comfortable with nice linens. The balcony itself was pretty narrow, I think due to the location on the ship. The pull-down bed actually rattled a lot, until I finally stuck a rolled-up towel into part of it. We had the wall between our balcony and the ones beside us opened up because there were three family rooms beside each other. I would recommend closing them back at night because they can make some noise. One night, there was a huge amount of fog, and the foghorn was going off all night. At first, I thought someone had fallen overboard. Once I realized it was the fog, I fell asleep. it is nice having the balcony when going to the glacier and also when in port. But, it gets cold and windy when traveling. And being on the tenth floor is close to the Crow's Nest, which is a nice spot. Each port was good. Seattle is a lovely city. We enjoyed the Seattle center with the Space needle, fountain, museums. Just a great place to walk and see the sights. And, the mountain views are gorgeous as you leave port. We booked a last-minute whale watching tour in Juneau. The kids LOVED it. It was fun and we saw a lot of sea creatures. We booked it when we got off the ship and so we got a nice discount. I recommend NOT booking on the ship for these if you can avoid it. Better deals for the same thing onshore. Hubbard Glacier was incredible. One couple in our group had booked a suite, and they had a wraparound balcony, so we spent a good bit of time there during our Hubbard Glacier stop. We got close to the glacier, saw some calving and had great weather. The port for Sitka is 6 miles from town, but the shuttle gets guests back and forth quite well. It was about 12 minutes to get there, and the wait for the shuttle was just a few minutes. If you get a Sitka map online, you can just follow that and walk around town. Our group enjoyed the sea walk and spent a lot of time out along the sand in the sound area. We saw starfish, eels, crabs - the kids LOVED it. There were seals swimming in the sound, too. There are pretty green spaces and flowers on the walk, as well. We walked to Sitka National Historical Park's Totem Trail. We walked to the river; it's a very pretty, but also fairly easy walk. You can get nice views of St. Michael Cathedral along Lincoln Street. And panoramic views can be seen from Baranof Castle Hill. You will take several flights of stairs to get up, but it's worth it. At the end of town is the Pioneer Home, some type of retirement home. It sits on a big square with a giant totem pole and is a good photo spot. our time in Ketchikan was short - only five hours. I suggest getting up very early so you can see it all. It's not a big town. The waterfront promenade is nice, and there is an interesting tunnel that is good for photos. We got some nice street views right beside the tunnel...after walking up several dozen steps. Creek Street is fun to check out. There was an eagle down by the creek eating fish, and we saw cute little marmots. Married Man's Trail was pretty; my son and up took the stairs up to the Civic Center. It was a pretty walk. We also took a walk along Park Avenue, by the creek. After crossing the bridge, we found a paved path among the trees. We then found a spot where we could walk down to the creek banks; my kids loved that area. The waterfront shops are good places to buy souveniers. Victora was really lovely. We walked quite a ways and just got lots of pictures. We were there in the early evening. I would love to have been there during the day. But, we all had a great time at each stop, so I cannot really complain. Disembarkation was pretty quick. Really, if you need to change your time, they will work with you. It was easy finding our suitcases. You have to walk a little way to get to the Uber area, but once you get there, booking a driver is very simple. We loved this cruise. The stops were great. Our time with family was delightful. Typically, HAL cruises have a huge number of senior citizens. This cruise had a wide array of ages. There were many, many family groups, and it was a festive enjoyable feel overall. Our son (18) wasn't crazy about the onboard experience and would probably like RCI a little more, or Carnival, with its party atmosphere. But our three kids did have a fabulous time with family and this cruise allowed us to all gather together and that was what was so special about it. We have gone out of Whittier before, and getting to Alaska by plane is exhausting. Going to Seattle was a little tiring, but much easier than all the way up to Alaska for the departure. Yes, I would go again. Read Less
Sail Date June 2019
I did this exact same trip last September and boy, the things slipped a bit. Still enjoyed myself but Holland America Line really needs to look at making some changes. Generally, I really enjoyed my Neptune Suite. It was large and ... Read More
I did this exact same trip last September and boy, the things slipped a bit. Still enjoyed myself but Holland America Line really needs to look at making some changes. Generally, I really enjoyed my Neptune Suite. It was large and bright and had a great balcony. The Concierge Lounge is a huge benefit. Enjoy coffees and small plates in the morning and afternoon. Food for the most part was very good, I think the dining room tries too hard to serve fancy dinners. I would rather just calm down and made nice dinners that weren't too fancy and under two hours. My biggest problem with this ship is regarding the hours it keeps and the buffet service. The buffet seems to be closed more than it's open leaving only room service if you want something to eat. Sounds great, but the problem with that is with 2,000 passengers it really isn't a great idea. Sometimes you had to wait on hold for over 10 minutes. My first night it took an hour and a half to get a club sandwich. They need to keep something open 24 hours where you can go sit down and eat. Coffee shop style, anything but just relying on room service so many hours of the day is a terrible idea. Why is the buffet closed so often? Worried about food waste? This was the most disappointing aspect of the trip. And while we're on the subject of hours, why does it seem like they roll up the sidewalks right around midnight? If you do the late dinner you're not going to get to do a show afterwards the last show is at 9:00.. Really? Why so early? How about a midnight comedian?Something for the people that want to stay up past 10:00. They have a couple bars and the casino open late and that's really it. If you're doing a late dinner you really can't catch a show after you eat. I also felt the service wasn't as good as in the past. A lot more of the crew seem to have bad attitudes. Especially the bartenders. I think the reason for that is because they know they're getting 15% and nothing more, so why do they have to try? Having that policy is really terrible for customer service, cuz they basically just rolled their eyes and make you a drink. After this Cruise I'm probably moving on and going to try Celebrity or somebody else. Some of these policies Holland America has implemented seem like nothing but cost-cutting measures and really hampered our experience. Read Less
Sail Date June 2019
We chose this cruise for our 25th wedding anniversary. This was also our 25th cruise. We had never cruised to Alaska before and over the years many fellow cruisers had recommended it. It was our 3rd time on the Oosterdam and our 2nd ... Read More
We chose this cruise for our 25th wedding anniversary. This was also our 25th cruise. We had never cruised to Alaska before and over the years many fellow cruisers had recommended it. It was our 3rd time on the Oosterdam and our 2nd Neptune suite so we knew what to expect as far as accommodations. We stayed in Seattle at the Marriott waterfront for two days prior to embarkation and had a nice time there exploring the city and doing the usual touristy things. We rode the Light rail for the experience and ate at two notable places in Seattle: Belltown Pizza, and the Biscuit Bitch, both within walking distance from the hotel. Embarkation was easy but different from any others we’ve experienced. We arrived at 11:00 and walked right into the terminal but were not directed by anyone to the proper stations for check-in. There were signs of course, but with so many people walking around at once it seemed a little confusing not to have a person directing traffic. We expected to complete a health check first as we usually do but surprisingly that was not required for this cruise. We found our way to the proper line and were checked in quickly and were instructed to wait for our number to be called. The waiting area was combined with Princess and Holland ships, a first for us. We began boarding about 45 minutes later and walked right on to the ship without any greeting at all. We expected at least a greeting and maybe the usual mimosas as suite guests but nothing. We went straight to our cabin (5190) and found it ready for us but without luggage so we went exploring a little and had lunch in the Lido. Our luggage had arrived by 1:00. Our steward, Toni, took very good care of us. The room is a nice size and the balcony is amazing as we remembered. We stayed in the same cabin 18 months earlier. It’s perfect for Alaska viewing. Dinner in the main dining room was routine— food satisfactory, service good. With one exception, it remained that way throughout the cruise. We had dinner in the Pinnacle Grill one evening and it was considerably better than the Main Dining Room, as expected. Breakfast in the Pinnacle Grill was very good each day. We avoided the Lido as much as possible. It’s crowded, difficult to get a seat, long lines, and mediocre food. Hundreds of people in there at once, many wandering around, stopping and turning without notice, breaking in line. It’s a madhouse. Some use it as a place to sit long after eating rather than a place to eat and leave, contributing to the shortage of places to sit and eat. There are so many other places on the ship to sit; I don’t understand the desire to use the Lido. On the first night we began to have a lot of ship movement which got steadily worse throughout the night and into the next day. The captain announced at noon that the winds were gale force in excess of 40 mph which had not been forecast which were causing the significant motion. He predicted it would improve later in the day but it didn’t until after midnight. Many got sick including crew. Fortunately my wife and I did not. We did the Mendenhall Glacier guided hike in Juneau, which was strenuous but very nice. We walked around town in Sitka, visiting the historical museum with totem poles, native artifacts, and artisan presentations, and a stroll through downtown shopping. We found it a very pleasant place. In Ketchikan we watched the Great Alaskan Lumberjack show. It was a little corny, but entertaining. The Hubbard Glacier cruising was spectacular, especially from our enormous wrap around verandah. Lastly, we got off in Victoria, walked to the Fisherman's Wharf Park about ½ mile from the dock. Lots of places to eat and to see unusual houses built on the water. As for entertainment, my wife attended a couple of shows but didn’t find them interesting enough to stay the entire time. I like to play blackjack but not unless the table is at least 4-6 people. Many times there were just one or two at a table so I didn’t play as often as I like. We did like the Lincoln Center musicians and the two piano players just across from the casino. The group playing at the B.B. King club sounded great but we did not go in. We had a good time, and we’re glad we went but doubt we’ll ever visit Alaska again. Once was enough for us. In fact I think we realized something on this cruise. Our enthusiasm for cruising has diminished over the years. The past two cruises with a Neptune Suite have been nice upgrades from previous cruises and a must for future cruises but at a cost that now competes with some other pricey getaways. I think we’ll try something different for a while. Read Less
Sail Date June 2019
Sailed HAL for 10 of 12 cruises. Last cruise 34 years ago. First vacation in 8 years and first vacation with wife in 28 years (never had honeymoon and always had kids)?? Basically, the shore system didn’t match the onboard system. I ... Read More
Sailed HAL for 10 of 12 cruises. Last cruise 34 years ago. First vacation in 8 years and first vacation with wife in 28 years (never had honeymoon and always had kids)?? Basically, the shore system didn’t match the onboard system. I bought 4 indulgences and packages and none were ready for us. We never received the excursion tickets or most of the Add-ons without multiple trips to Guest services. They never notified us of Port Valet services or shopping specials that were supposed to be delivered to room. HAL completely missed our anniversary. They were quick with ‘I’m so sorry’ but slow on resolutions. Missed several onboard events while waiting in line at Guest Services. They don’t answer the phone so don’t bother. MDR was nice but if you share a table, they may make you wait 30 minutes until the table is full. Lincoln Center Stage was the best. I wish they would let me throat punch the drunks and obnoxious passengers that walked by and disrupted the performance. Weather was rough 1 day (18’ swells) and passengers felt the need to vomit on the common area carpets instead of staying in their cabins. Everything is an add on. Better meals in MDR ($25+ extra), candid photos ($20 each or 5 for $60). Portraits at Gala, $40 each or $160 for 5). Bingo was about $40 plus the $2.50 dauber. Staff was always pushing drinks, pictures, spa treatments, etc. Had 2 of 8 days without problems and trying to get what we paid for. Well possibly travel on HAL again if they fix their problems. I’m a 3 star Mariner and have a long way until 4 stars. Read Less
Sail Date June 2019
Just returned from the 7 day Alaska cruise. This was the first time on HAL but have over 12 cruises on other lines. It been several years since our last cruise so the comparison is from over time. Last cruised Alaska about 8 years ago ... Read More
Just returned from the 7 day Alaska cruise. This was the first time on HAL but have over 12 cruises on other lines. It been several years since our last cruise so the comparison is from over time. Last cruised Alaska about 8 years ago Everything very clean- including cabin- no complaints about ship or cabin. Very satisfied there. Thankful we had great weather- no rain at any port and saw Hubbard Glacier fairly close. Main issues were food and entertainment. Poor entertainment....very little to do during the "at sea" days unless you watched a movie...surprisingly they had a good selection but why pay hundreds of dollars to watch a movie when it can be had for $10 at home. I walked every deck for exercise at night...by 10 o"clock the ship was deserted. Some people in Casino, BB King and listening to twin pianos but all combined maybe 50-75 people out of 2,000 passengers. This is a seniors ship...( note: we are seniors in our 80's but still full of life.) Food was blah. Many of the selections did not appeal to me and you were given small portions. Buffet had same food and if you are into desserts--FORGET IT. Had ice cream scooped for you and 3-4 cake selections and that was it. No great broadway-type entertainment...no steak at all at main meal...no midnight buffet...no tables full of various desserts..no joy of cruising. The 'good old days of cruising" not available here. Probably gone from other cruise lines too. Will go back to Las Vegas where you pay the same or less but get more bang for your buck. Read Less
Sail Date May 2019
Probably I took my last cruise on Holland America last month. The cruise was a 7 day cruise on the Oosteram round trip from Seattle to Alaska. Here is an explanation of why I feel as I do: Pros: • The Hotel staff was nice and ... Read More
Probably I took my last cruise on Holland America last month. The cruise was a 7 day cruise on the Oosteram round trip from Seattle to Alaska. Here is an explanation of why I feel as I do: Pros: • The Hotel staff was nice and provided good service; the room was clean and comfortable; the ship was clean. Our cabin staff remember my name after the first day. • The bow was open for viewing and picture taking when at a Glacier; the naturalist’s narrative was helpful. Since it was cold out, hot beverages were served during the sightseeing on the bow. • Regular Coffee was better than the coffee on many ships I’ve been on. • Bar service was reasonably priced, and we were not constantly bombarded with someone trying to sell us a specialty drink. • The string quartet was very good in the Lincoln Center venue. Cons: There is a list of cons: Food: • Food and Food Service: Food service in the main dining room was spotty at best and on several occasions we had to flag down a server after a long wait. One of our party ordered a soda and it was never delivered. When we complained, he no longer wanted it as we were through with our meal although it was offered at no charge. At Breakfast the portions were very small, much smaller than what is normal in a regular Diner. In the main dinning room I ordered lamb chops, medium rare. I was served two very thin, too thin to cook medium rare, chops. I sent them back and got 3 chops, 2 of which I’d call medium, 1 close to medium rare-it was the only thick enough to be able to be cooked right. • In the extra $35 charge specialty restaurant there was an extra charge of $10 for a lobster tail with a steak, something I have not seen of other lines I’ve been on. In fact on one cruise two of the party I was with had three or four lobster tails, one after the other, in the specialty dining room at no extra charge. One of our party asked if it was possible to get a side dish of the mac and cheese entrée and was told she would be charged $15 for an extra entrée. We asked to speak with the dining room Captain and he approved it for no charge. I have never before been told on a cruise that a second entrée was an extra charge in either the regular or specialty dining rooms. Although the steak I ordered was very good, the sides were smaller than usual portions. • In the specialty Italian Restaurant the food was good, but again the service was slow and the portions smaller than I’ve seen on other ship. • The Lido buffet was a big disappointment when it came to service. Although the food was good, the lines were slow due to a lack of adequate staff, especially in the sections that required some preparation. Staff was slow to clean up tables during busy times and in one case only cleaned part of the table. I ordered two eggs over easy and the yoke on one broke and I was served this unappealing glob with one yoke whole and the other a yellow spot on the plate. When I saw an supervisor and mentioned it to him he said he would take care of it, took my plate and returned with only one egg where part of the white was still uncooked. On another day that featured poached eggs, I asked for two eggs and was given one. The portion of corn beef hash was smaller than I have ever seen before in any food venue, shipboard or on land. Other portions were also smaller than usual. As a side note, the Taco Bar by the pool was tasty, but often the bins were empty and the shredded beef was put out with so much juice that it was hard to get to the meat. • As a coffee lover, there was no place for specialty coffee drinks, even at an extra charge, on board other than in the main dining room. Entertainment: • Understanding it was Memorial Day weekend and there were a number of Vietnam Vets and families on board, the ship closed up early in the evening. The piano bar, which on every other cruise I’ve been on was always open in the evening was usually without a piano player, there was some dancing in BBKing Blues shows, but that’s because the shows were more Motown than Blues. The other bars were also pretty dead with almost no entertainment. • The first night had no entertainment venues other than BBKing that I found open. • The big production show had fine dancers, but I found it loud and the fantastic electronics took away from the talented performers. Some people said they liked it, most I talked with found it annoying, loud and overproduced. • Was there a lack of activity because the ship felt the passengers would not take advantage of it or was there no activity at night because the passengers give up trying to find a place to dance or do anything other than buy drinks. I don’t know the answer, but my guess it was the second reason. If you look at other reviews I’ve written you’ll see I tend to be positive in what I see and I’m sad that I am writing such a disappointing narrative. My other Holland America cruise a number of years ago did not have any of the problems I describe here. Hopefully the other passengers had a better experience than I did, but I’ve read where Holland America is playing with charging extra fees and cutting back in order to get a better bottom line. It’s unlikely they’ll see me again. Read Less
Sail Date May 2019
My wife and I have been on two other cruise lines so a friend of ours invited us on a vacation to Alaska on the line HAL Oosterdam. The staff was very friendly but when we needed some guidance we couldn't understand what they were ... Read More
My wife and I have been on two other cruise lines so a friend of ours invited us on a vacation to Alaska on the line HAL Oosterdam. The staff was very friendly but when we needed some guidance we couldn't understand what they were saying and they didn't even know the answer to our question so make sure your staff who works on the ship knows everything about it like where's the nearest bathroom . While going down the hall to my room it smelt like sewage that was just not normal and it wasn't just my hall... we made a shore excursion n Ketchikan as soon as we were down we had 2 go back 2 the ship we had no time to explore Ketchiken cause we only hade 4 hours to stay. Now the food in the restaurants were EXCELLENT but n the lido deck buffet u couldn't serve yourself , same food every day , when they served you they gave you little portions . Now my main concern on my list is the ENTERTAINMENT !!! To talking to some of the other passengers there was nothing 2 do. Sure they had the comedian which who was hilarious and the magician which who could of had did something more than what she did if Lance Burton is her idol. Every day u should have some kind of ENTERTAINMENT it doesn't have to be something big but just something. Hope this helps cause I will not be recommending this cruise ship 2 anyone Read Less
Sail Date May 2019
Introduction: We are frequent cruisers with Platinum Plus status on NCL and Black Card status on MSC. NCL was our go to company for N.A.cruises and MSC was our go to company for everywhere else in the world. Unfortunately, both companies ... Read More
Introduction: We are frequent cruisers with Platinum Plus status on NCL and Black Card status on MSC. NCL was our go to company for N.A.cruises and MSC was our go to company for everywhere else in the world. Unfortunately, both companies have adopted strategies of bigger and bigger ships and more fees beyond the cruise fare. After our last cruise on the 5,700 passenger MSC Meravigilia, we decided bigger is not necessarily better. This led to our selection of a smaller ship with a new company for us: Holland America's Oosterdam to Alaska. Cabin: We selected a Neptune cabin, because we were travelling as a family of four. The cabin is spacious with a king bed, sofa bed for two and large balcony. The cabin had a large screen 55" T.V. and a bathroom with an independent shower and independent shower/tub combo. Overall a very nice cabin, and the balcony is excellent for Alaska sightseeing. Dining: We dined at the Pinnacle Grill for breakfast, the Lido market for lunch and the MDR for dinner. All meals were excellent, and better than similar offerings in NCL and MSC's buffet and MDR. Embarkation: Embarking was smooth. We arrived at 11 a.m. and walked on the ship after check-in. Disembarkation was a bit more crowded, but we were off the ship in about twenty minutes. Entertainment: We saw the comedian Tim Kaminsky twice. Very funny shows. We also went to the dance company show. Fairly typical dance fare. We missed the magician because dinner ran late one night. Overall, Kaminsky was the star of the show. Fitness Center: I used the fitness center several times. A bit smaller than the larger ships, but had similar amenities to those ships. The center was crowded in the early a.m., but wide open in the p.m. Onboard Experience: The onboard experience was where you notice the difference between big and small ships. It was much easier to get around the ship, elevators, dining room, etc. No waves of people even after shows. Definitely easier to move around the ship compared to the 4,000 to 6,000 passenger mega ships Service: Service was excellent. Our room steward figured out early in the cruise when we went to breakfast and dinner. The room was made up and turned down during those times. The ship, although older, is in excellent shape and the crew keeps it spotless. Shore Excursions: We did our own excursions. Easy to do in Alaska. We drove to the Mendenhall Glacier in Juneau. We took the Raptor/Bear shuttle in Sitka. We walked the Downtown area in Ketchikan which was mostly a shopping stop. Value for money: Holland's price for a Neptune suite was 50% less than a similar NCL Haven suite. NCL continues to raise it fares. Value for money is hands down in favor of Holland. Read Less
Sail Date May 2019
As a Seattle resident, it may seem strange to go to Alaska four times but the Last Frontier is so spectacular, it never fails to thrill. Embarkation was very smooth, although porters were few. Lines were almost non-existent and we on board ... Read More
As a Seattle resident, it may seem strange to go to Alaska four times but the Last Frontier is so spectacular, it never fails to thrill. Embarkation was very smooth, although porters were few. Lines were almost non-existent and we on board in about 20 minutes from car to room. The Oosterdam is lovely - understated decor with some beautiful touches like hammered brass elevator doors.Unfortunately, the "library" is a few shelves located in the Crow's Nest and not the opulent club setting like the Amsterdam or Prinsendam. Bars were lively and plentiful. B.B. Kings is a blues option and Billboard Onboard was two very talented piano playing, singing guys who played over five decades of music during the seven days we were sailing. Other entertainment included a comedienne and great magician. The only trivia session was at 4:30 pm which interfered with our dining time. The MDR was tasteful with excellent service. Food was served in proper courses and we never waited too long, except on the first night. As this was the first trip of the season for Oosterdam, I don't fault that. Entree selections (5) were a bit fewer than I remember from past cruises, but salmon, steak, a vegetarian pasta and turkey tetrazzini was served every day. I loved all the soups and the desserts were often spectacular. Fresh bread daily and everything served with a smile! We usually book an outside cabin to Alaska as a balcony is just too cold for us. We actually had great weather in May with the only rain coming in Juneau. Hubbard Glacier is amazing and even with some fog, it took my breath away. The wildlife expert on board was very helpful and HAL even provides hot soup to hardy souls who venture out on deck. We visited Sitka, Ketchikan and Juneau as well as a stop in Victoria to satisfy the Jones Act. Victoria is a waste - expensive ($35.00) to get to town and too late to do much except eat dinner or ride in the horse-drawn carriages ($1.00 per minute with minimums) Suggest guests arrive early in Seattle or stay one day extra to experience the Pike Place Market, Space Needle, Puget Sound ferries, Monorail, Big Wheel and all our fantastic seafood. Read Less
Sail Date May 2019
We are back, mostly unpacked and exhausted. We have been on cruises to Alaska 4 other times, 3 of them on HAL. We picked this one since it docked in Sitka where most others do not, preferring Skagway. It was well worth it. Embarkation ... Read More
We are back, mostly unpacked and exhausted. We have been on cruises to Alaska 4 other times, 3 of them on HAL. We picked this one since it docked in Sitka where most others do not, preferring Skagway. It was well worth it. Embarkation was the easiest we have ever experienced. It all went smoothly and we were on the ship much earlier than the time we had been assigned (since we transferred from a hotel). We went right to our cabin where we found the scooter and oxygen concentrator I had ordered already in the cabin. There was more than enough room for the rented scooter, my own scooter and walking around. The Lido beckoned and lunch was good. Then, there was one hitch...the drink card I had ordered was nowhere to be found. Down to Guest Services where I was promised it would be delivered in 9-10 minutes. It wasn't. It took 2 more contacts with Guest Services before they printed it for me at the desk. The only other problem was, one evening while trying to watch a movie in the cabin, there was a pop and the electricity on one side of the room was out. There was a maintenance man at the cabin in 15 minutes and it was fixed. Probably a breaker needed to be thrown. We ate in the dining room most of the time since my husband has trouble walking and the Lido is hard on him. I found, however, that the selection was not as good as on past cruises. The food was good, just the selection was poor. The main dining room was very good although, here as well, the selection wasn't up to previous cruises. The table staff and hosts were wonderful. Adi (host) and Von (wine steward) were especially wonderful. We had open seating and had the same table every evening with different companions, all fantastic people. We are not night people and only attended one show. The ports were wonderful. We only did one excursion (since we'd done this so many times before) and it was good. There was some confusion as to an ADA bus, but that got cleared up pretty quickly. The rest of the time we just wandered around...exactly what I wanted to do. There was one particular shop on Creek Street in Ketchikan (Perfect Partners) that I wanted to visit and it had just opened. I was thrilled. Disembarkation was as smooth as glass. We were on the bus before the time we were scheduled to leave the ship. Then there was the airport..... This may be our last cruise due to medical reasons. It was a wonderful week. Read Less
Sail Date May 2019
Oosterdam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 4.5 3.6
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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