2 Helpful Votes
Sail Date: December 2018
We chose this itinerary because of the ports, and were excited to try Royal Caribbean again after quite a few years. Serenade of the seas was outdated, boring, lack of good entertainment and activities. Food in the the Windjammer was ... Read More
We chose this itinerary because of the ports, and were excited to try Royal Caribbean again after quite a few years. Serenade of the seas was outdated, boring, lack of good entertainment and activities. Food in the the Windjammer was terrible. Main dining room was mediocre at best, the waitstaff was excellent though, all the crew were excellent, no complaints on that aspect. No Caribbean music at the pool, they played 70's and 80's music the whole cruise. Didn't even feel like we were on a Caribbean cruise! Movies on the big screen were hard to watch with all the black spots/bad pixels. Who wants to watch red bull advertising on a movie screen by the pool! come on we are in the Caribbean, that's all they ever played during the day. No poolside activities worth anything, come on a belly flop and a sexy man contest on an 11 day cruise....boring. I guess if your over 65 this cruise is for you, most guests were geriatric. Sorry to say but it's the truth. Room was okay, our room Stewart was very nice and helpful. Shore excursions were over priced and didn't deliver(Picture Aruba and sunset cruise in Curacao...don't waste your money) Read Less
1 Helpful Vote
Sail Date: September 2018
Starting with my first Royal Caribbean Cruise 15yrs ago, then multiple Carnival Cruises after that, we decided to choose Royal Caribbean again because of how much we enjoyed the first one. After 5 Cruises prior to this one in 2018, I’d ... Read More
Starting with my first Royal Caribbean Cruise 15yrs ago, then multiple Carnival Cruises after that, we decided to choose Royal Caribbean again because of how much we enjoyed the first one. After 5 Cruises prior to this one in 2018, I’d consider myself experienced and because of that, I have realistic expectations of what a Cruise should entail. Well, unfortunately this one was the WORST ship (Serenade of the Seas) I’ve been on. We travelled with a group of family consisting of ten people in total - 6 adults and 4 children. Three children under the age 10, one being 12 and the adults ranging from 40yrs of age to 60 yrs of age. We were amongst 1800 senior citizens, if not more! (Nothing against seniors, for the record) They should just market this Cruise for seniors, and not families traveling with little ones. 2/3 pools were closed on the ship. Jumbo TV over the main area was broken so there were no movie nights for the entire 7 day duration of the Cruise. Kid friendly night club was closed, as well as most of the child friendly activities weren’t running. There’s one indoor pool on the boat, which was considered “adult only” however nobody mentions that children are allowed to swim 2hrs per day during a scheduled period until the very last day of the Cruise - THANKS! The formal dining service was not very good and the food was mediocre at best. The Matradee (short, balding, mid 50’s, Greek type fellow) responsible for looking after the guests dining experience, purposely ignored our table every night, only catering to the senior citizens. It was almost comical watching him squirm and go out of his way to Ignore our table. We travelled in a pack of 10, it would be pretty hard not to see us!! The daycare centre was phenomenal and for the kids, one of the highlights of the trip. They were excellent with our kids and they enjoyed their time & activities at “Adventure Ocean”. The boat was very dated and it showed in all areas of the ship, There was next to no child friendly live entertainment and unless you wanted to listen to vulgarity, you were out of luck. This Cruise fell WAY below my expectations, especially for the high standard I remembered Royal Caribbean to have. It was such a bad experience, I have no reason to ever book again with them. Carnival Cruise line was way better. SO much more of a friendlier family, single and couples ship and to top it off....so much more affordable!! Royal Caribbean, you dropped the ball big time!! Read Less
3 Helpful Votes
Sail Date: September 2018
The Serenade of the Seas had the worst food that I have had on my 8 cruises. During the day, the Park Café was mediocre with mini quesadillas being the best thing on the menu. At night, the available food was cut in half and the Panini ... Read More
The Serenade of the Seas had the worst food that I have had on my 8 cruises. During the day, the Park Café was mediocre with mini quesadillas being the best thing on the menu. At night, the available food was cut in half and the Panini sandwiches were heated using a microwave. No one could tell us way the Panini Press could not be used at night. The cakes and cookies at the Park Café were always inedible. The Windjammer Café was just slightly better. A meat skewer offered during Middle Eastern night was not recognizable as food. This product became the opening joke for the late night comedian. There were virtually no vegetables and all meats except chicken were poorly prepared. All fish was either bland or salty. Potatoes, chicken, cakes, and pies were Ok. The Reflections Dining room was somewhat better than the Windjammer. The main entrée was OK on two of six nights that we ate there. On the bad side, the sauce for the Shrimp Ravioli was so salty we could not eat a single bite. The exception to the bad food was the at-sea luncheon buffet in the Reflections Dining room. This was absolutely fantastic. The seafood included delicious cold grilled lobster, and large scallops. If all meals were up to the quality of these luncheons, I would not be writing a bad review. Read Less
3 Helpful Votes
Sail Date: August 2018
Having sailed with RCCL many times I expected a great cruise on a grrat ship. Sailed out of Copenhagen. The Seranade of the Seas is in dire need of extensuve updating and repairs. Windows in the Safari Club lounge haf 1" of water ... Read More
Having sailed with RCCL many times I expected a great cruise on a grrat ship. Sailed out of Copenhagen. The Seranade of the Seas is in dire need of extensuve updating and repairs. Windows in the Safari Club lounge haf 1" of water between the panes. It had formed into algae. Water leaking in windows in the Windjammer. Casino tobacco smoke was not ventilated properly spilling in to public areas. Food in Reflections Diningroom was poor so after 5 attempts on a 21 day cruise the remaining meals were in the Windjammer. Cabin 8005 had broken brackets in bathroom cabinet. Cabin cabinets were scarred and scratched. Draws and doors did not open or close proprrly. Sofa had several stains on it. Carpet worn out and stained. Ports of call in Shetland Islans, Norway, Iceland and Nova Scotia had excursions that rrquired lengthy bus rides for a 45 minute toir. There was nothing in Greenland expect to walk around the small town. The ship went through the Prince Christian Sounx all dsy and waz being narrated by a Dr. Jacob. A monotone boring description of his opinion regarding as to how the rocks were formed. This guy also gave enrichment taljs which were equally boring but at least he put you to sleep. Debarkatiin in Port of Boston was horrible due to new Immigration process done on board. It was designed to expidite the process but delayed it. Read Less
2 Helpful Votes
Sail Date: July 2018
We cruised the baltic sea in July. The ship was a little disappointing in regards to the food availability, especially from 20 yrs ago. First, no midnight buffet. Second, No food available after midnight - we would go to see a movie ... Read More
We cruised the baltic sea in July. The ship was a little disappointing in regards to the food availability, especially from 20 yrs ago. First, no midnight buffet. Second, No food available after midnight - we would go to see a movie that finished at midnight, but unable to get a snack after unless you wanted to pay room service. Third, the other food service areas did not have a place just to pick up a slice of pizza or minimal hours to get a glass of ice tea. Positive, disembarkment the ship quickly was well worth taking our minimal luggage with us & not having to pack the night before. We did enjoy looking out our balcony at the scenery & sunset/sunrise. The drapes did block out the sunlight. Finally, since our flight had mechanical issues & we missed our connection - we purchased our air fare with the package air 2 sea. We were told that we should of bought insurance multiple time..... we missed our embarkment in Stockholm, air 2 sea was able to get us to Estonia. Royal Caribbean took no responsibility or consideration of us missing the first day on the cruise. A very expensive day for sitting in airports! Read Less
6 Helpful Votes
Sail Date: April 2018
Great room attendant 7534, great diamond club staff, great waiter table 614 Other staff does not seem committed like in past cruises. Almost felt as though we were bothering them for service. Food a huge disappointment in general. ... Read More
Great room attendant 7534, great diamond club staff, great waiter table 614 Other staff does not seem committed like in past cruises. Almost felt as though we were bothering them for service. Food a huge disappointment in general. No flavor. Definitely have cut back on quality of meat. Coke package a joke. No coke machines diet caffeine free coke impossible to get most days. Would not let you take an unopened can to your room. WTer not included. Beds old and uncomfortable. Attendant did his best to fix. The itenerary was wonderful however they trap you with this old ship. Movie theater nice. TV movie selection non existent. Couldn’t acces your folio bill most of the time. I think that’s so you do t see it and the 12-14 dollar drinks. Most entertainment really good. Schooner service, Hendricks. Excellent. Musicians good. Overall ship experience below average. Never on this ship again Read Less
2 Helpful Votes
Sail Date: March 2018
To start with my wife and I are pretty easy to keep happy, yet they failed in every way possible. While we have enjoyed RC cruise lines in the past, this one was a FAIL in all aspects and not just by our opinion but also by MANY in asked ... Read More
To start with my wife and I are pretty easy to keep happy, yet they failed in every way possible. While we have enjoyed RC cruise lines in the past, this one was a FAIL in all aspects and not just by our opinion but also by MANY in asked for comments by others. The Ship was clean and on time getting to and leaving ports, and while a good thing, that should not be the best thing about the trip. Where to start on the list of problems is difficult but here's some of the highlights...our suite's mini fridge/bar was broken and actually making items HOT so they quickly removed it and replaced it 4 (FOUR) days later. Our at port activities booked through RC (one every port) with the exception of one were Late to start, early to return, poorly planned and over priced, here's an example...At the last port we booked a Jeep and Beach ADVENTURE about 4 1/2 hours, you drive your own (group's) 5 passenger NEW jeep, convoy style to historic and viewpoints, do some off roading on the dunes, and arrive at a beauty of a private beech where you'll have crystal clear waters swimming, beach loungers, umbrella, cocktails, and food. after a couple hours a bus will pick you up, make a stop for a little local shopping/refreshments, then return you to the ship...sounds Great right?...REALITY Late start, about 45 min waiting on the dock in the sun standing in a line, 10 minute march to a BUS depot where you board a SMALL and over PACKED bus...some sat/stood in the walk way. About 45 min later (with people packed in like sheep) we arrived at a parking lot with a view that was less than breath taking, people scrambled back to secure a seat and we went to the "other beach", where they had ran out of loungers, seats, umbrellas, But had LOT'S of rusty bottle tops and broken glass in the sand to keep u occupied as you BAKED in the sun and swam in thefairly murky water of the about 20 yards deed and 75 yards long beach (along with about 200 other people). I was offered a BROKEN chair (1) for our group of 3 for $15 dollars US, and you COULD NOT have beer or cocktails as our Jeeps (that we would be the drivers of) would be arriving...then the self drive home in convoy style, heavy traffic (literally their rush hour time) where we stopped 3 times for about 10 min to SMELL the stench of open sewage at areas wiped out by the hurricane. After a stressfull hour driving we stopped at a what was less that a flea market for 15 minutes then rushed back to the ship with 5 minutes to spare before scheduled departure......Here's the KICKER...MOST of us raised some hell at the excursion center on the boat...the next day we were told the best they could do was a 17.00 dollar US refund!!!!...and I don't even want to start with the quality of the "SHOWS" on the boat they tried but...hahaha not in a good way. That was our last day at port, and my last trip with them. Read Less
1 Helpful Vote
Sail Date: March 2018
Was told last year ship was to be refurbished not true. This ship is old in decor, linens are thread bare, beds are extremely hard. The solarium pool decor is poor worn and out of date and dirty. The stateroom bathroom is tiny and ... Read More
Was told last year ship was to be refurbished not true. This ship is old in decor, linens are thread bare, beds are extremely hard. The solarium pool decor is poor worn and out of date and dirty. The stateroom bathroom is tiny and smells of sewage. The 12 Bar Band was terrible, unenthusiastic and dressed in same attire wrinkled and unkept each night. Very little seating in centrum. Outside pool far too small and all metal railings, trim, awnings, overhangs covered in rust. Outdoor furniture is OLD. Outdoor pool movie screen poor quality and did not function properly the entire cruise, needs to be replaced. Stateroom TV tiny and very limited channels and what series were shown were from the 70's and 80's and same episode repeated over and over for 10 days. Windjammer decor from 80's, trim and paint dirty and broken. Excursion in St Lucia was the worse experience we have ever had. Registered complaint with guest service but nothing was done. Will never cruise on this ship again. Read Less
1 Helpful Vote
Sail Date: February 2018
For our 10th wedding anniversary we booked an eleven night Southern Caribbean cruise on the Serenade of the Seas. The ship was okay, the cabin and cabin attendant were great. The dining room left a lot to be desired. The menu ... Read More
For our 10th wedding anniversary we booked an eleven night Southern Caribbean cruise on the Serenade of the Seas. The ship was okay, the cabin and cabin attendant were great. The dining room left a lot to be desired. The menu selections were repetitive, the serving sizes were small, almost minuscule. The food was tasteless and I often compared it to hospital food! Crab claws to wrestle on formal night....really! Overcooked and under seasoned! The service in the dining room was lacking......no rapport with the passengers. After complaining to the Head Waiter I had a meeting with the head chef to express my dislike....he really had no explanation but did offer a nice filet mignon the next night for the two of us from Chops! We did eat in Chops and it was excellent as usual.....so I know they can prepare good food. One night we ate dinner in Windjammer just to find more variety in selection. The food in Windjammer was no better, but they did do a nice breakfast! Diamond Lounge was a joke and should be abolished. Over 300 Diamond guest on the ship and seating for 30 at one time. Not a great way to treat your repeat customers. Mario, the manager of the Diamond Lounge said it was an executive decision and I should contact Miami about the situation......which I will do. Sure, they push you to just go get your three free drinks at any bar...but that is not the purpose of the Diamond lounge. Entertainment was blah....except for the comedian.....he was entertaining. Next time I decide spend my valuable vacation dollars it will not be to be stuck somewhere eating cafeteria food with lack luster entertainment and poor service. Wake up Royal Caribbean......I will be shopping for a new cruise company! Did not book another cruise while on the ship! Read Less
1 Helpful Vote
Sail Date: February 2018
Summary: Slow service, aging ship, minimal entertainment, and mediocre food. The highlights - The cabin was clean and decent. Junior suite, which means a balcony cabin with a slightly larger foot-print and a tub instead of a ... Read More
Summary: Slow service, aging ship, minimal entertainment, and mediocre food. The highlights - The cabin was clean and decent. Junior suite, which means a balcony cabin with a slightly larger foot-print and a tub instead of a shower. The steward was attentive and friendly - almost to the point of exhaustion. We found ourselves breathing a sigh of relief if we made it to or from the room without having a conversation. The premium Italian Restaurant was terrific. Food was excellent, service was great. We had dinner there the first evening aboard, and it was to be the only real good meal we had on the ship. The rest of it - Minimal entertainment. The usual cruise-ship rah-rah-rah-America production dance-fest, an un-funny comedian, and a magic act that was rejected from the high-school talent show. The ship needs a good cleaning, and maybe an update. Public areas looked well-worn, and the casino needs to add some slot machines from this century. The cabin's TV was tiny, and did not allow for external inputs. Read Less
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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