Sail Date: November 2017
The Serenade of the Seas is an older ship that is definitely showing some age in spite of the recent upgrades. The furniture in our balcony stateroom showed signs of wear, but it was kept spotlessly clean by our steward. The entertainment ... Read More
The Serenade of the Seas is an older ship that is definitely showing some age in spite of the recent upgrades. The furniture in our balcony stateroom showed signs of wear, but it was kept spotlessly clean by our steward. The entertainment was O.K., but could have had more variety, like a Broadway type of show. The downer for us was all the additional charges, exorbitant alcohol and drink prices/packages, very expensive wifi charges, and not many interesting free activities. I am glad that the itinerary was changed from the hardest hit hurricane Islands to ports further south: Martinique, St. Lucia, Antigua and Barbados. St. Thomas USVI was the only port that remained on the itinerary. We enjoyed seeing these islands, but would have liked more time to explore. The main thing that made the Serenade special was the staff. Without a doubt, they were exceptional: friendly, professional, humorous, knowledgeable, attentive, and most of all, eager to please. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise as the ship was smaller, great for first time cruisers. So much to see and do on the ship and at the ports. Everything went smoothly once we moved cabins. We were first booked into cabin 7640, it is right above ... Read More
We chose this cruise as the ship was smaller, great for first time cruisers. So much to see and do on the ship and at the ports. Everything went smoothly once we moved cabins. We were first booked into cabin 7640, it is right above the piano in the Schooner Bar. There are six speakers on the ceiling right below the bed. This made for an interesting first and second night. It sounded like the piano guy was in bed with us - it was so loud. We spoke to guest services and they moved us to Cabin 8582 and it was lovely. I have severe allergies and the staff looked after all my meals making sure I had a wide variety of choices and excellent foods. We did not take any excursions through the ship, but booked several on our own. The Cosol Tours out of Castries St. Lucia was spectacular. I hightly recomment them. The staff on this ship worked so hard, they all deserved a round of applause. We will definitely book again. Read Less
Sail Date: November 2017
Chose this cruise before the hurricanes, lost most of our ports with THEIR selections. Martinique was a total waste, they didn't even promote shore excursions or shopping, jus dumped you off on your own. St Lucia next was nice, then a ... Read More
Chose this cruise before the hurricanes, lost most of our ports with THEIR selections. Martinique was a total waste, they didn't even promote shore excursions or shopping, jus dumped you off on your own. St Lucia next was nice, then a short sail to Barbados. It was their Independence Day, everything was closed, we hired a taxi to a beach, could not get there, streets were closed for parade. You think they could have switched ports to not arrive on a holiday when they are so close? The entertainment was woefully lacking, very ameturish, and lack of variety. If you liked that specific genre, maybe you could endure, we tired and headed back to our balcony to enjoy the moonlight sea. The food was lacking, named to make you interested, however it was tasteless and small portions. The menu was the same each night, very few changes, and the first cruise I ever saw fried chicken on the menu. On the 8th evening the menu listed lobster tails, however the plate arrived with 1/2 of a tiny poorly prepared lobster. Upon asking what we were being served we were advised they ran low, so they divided the portions rather than substitute. The deck posted menu listed items, and then the table menu provided was different!!!! Purchased a beverage package, soda, and every fountain on board served flat beverages. Explored the ship to find a proper drink, not available, complained, told if the first night I complained they could have done something, ended up drinking ice water. Read Less
Sail Date: November 2017
This deal came up and we had a group of us that jumped on it for the fun get away. This was my first cruise and I loved it. I am planning on taking my family when we get a good deal again. Serenade of the sea is great for all ages. ... Read More
This deal came up and we had a group of us that jumped on it for the fun get away. This was my first cruise and I loved it. I am planning on taking my family when we get a good deal again. Serenade of the sea is great for all ages. The cabins have a fridge, tv, safe and only 2 plugs to use. They have a 2 set couch with a little table. The dining and food was great. If you like to eat they will have enough food. All services on the ship was great. They have activities and something going on every day while you are there. We played in the 21 tournament. We loved all the port we where able to attend besides De France was not are favorite. The people were not to friendly. The islanders are amazing people and will treat you wonderful. Read Less
Sail Date: November 2017
Went on this cruise due to a very good offer from casino royal. Ports were changed multiple time before sail date due to recovery from hurricanes. Did not take any excursions from the cruise line. Mostly wanted sun and a warm beach, got ... Read More
Went on this cruise due to a very good offer from casino royal. Ports were changed multiple time before sail date due to recovery from hurricanes. Did not take any excursions from the cruise line. Mostly wanted sun and a warm beach, got off at each port went from there. St Thomas enjoyed Beach. St Lucia beach was nice but would never do again, most islands have people walking along selling goods, sometimes I look, sometimes say no thanks this island they actually were rude not taking no with out being angry coming back over and over. Several years ago took tour on island and enjoyed that. Martinique walked to "downtown" first told 5 minute walk after 10 minutes told just 15 minutes more that was okay but just know depending on what part of island you come into could be a walk. Lots of shops more "local" than tourist. Cafes for sandwiches coffee beer generally do not eat much off ship this was no different also my lack of French made it difficult to know what was on menus. Generally would not bother again some might enjoy. Barbados nicest beach took boat from beach to snorkel said we would see turtles but that didn't happen had heard it was matting season but I was still hopeful unfortunately it rained went back to ship early hope to return. Antguia nice beach friendly people. Ship was smaller than some we have been on less activities of interest lower level of entertainment guess ship with only 2000 vs 4000 doesn't have same budget . Main dining room. dinner was good main waiter was nice entertaining, breakfast was slow lacked variety. Went to buffet for breakfast after multi days in dining room better variety but I prefer sit down. Had dinner one night in buffet because timing back on ship it was good great crepes for dessert. Room 8085 balcony basic room did think bed was hard and I like a firm bed but slept fine. Couch was very worn needed to be cleaned. Got towel animal 2x heard others that got every night,not a big deal but I enjoy them. Read Less
Sail Date: November 2017
The ship is large enough to find things to do. The pool deck get a little crowded but that's to be expected. The gym was quite good so that was a big plus. The cabins are a little outdated. We found ours to be super dusty. The ... Read More
The ship is large enough to find things to do. The pool deck get a little crowded but that's to be expected. The gym was quite good so that was a big plus. The cabins are a little outdated. We found ours to be super dusty. The dining was a really big disappointment as it's one of the things you look forward to on cruises, there were not many options and the meals become repetitive. They aren't many healthy options either. Everything was drenched in cheese or butter or sugar and salt. The ports were the highlight of the trip, this itinerary was quite good, too bad they cancelled St. Kitts three days before the cruise and replaced it with Martinique. I wouldn't really recommend this cruise to 25-40 year olds. We went as a couple and almost 75% of the people on board were over 55. The activities seemed to be really geared towards this crowd. Read Less
Sail Date: November 2017
We had a fabulous time on this cruise. It was the fastest 7 nights ever! The furnishings and art work on the ship were beautiful. The cabin was lovely and appeared to be recently refurbished. The food in the dining room was good and ... Read More
We had a fabulous time on this cruise. It was the fastest 7 nights ever! The furnishings and art work on the ship were beautiful. The cabin was lovely and appeared to be recently refurbished. The food in the dining room was good and the dining staff were friendly and helpful. We especially enjoyed the entertainment. The Royal Caribbean singers and dancers were very good. The comedy shows were great, especially Mike Marino. The Activities Director did an exceptional job making sure there were fun things to do at all venues during the day and evening. The Activities Director (Tino) was amazing and kept everything lively. The food at Giovannis was exceptional - - as usual. We didn't purchase the beverage package but took advantage of a ten-drink package offered on the 3rd or 4th day of the cruise. I don't remember seeing this on other Royal Caribbean ships. We will book this ship again! Read Less
Sail Date: November 2017
We met up with members of our extended family who live in 4 different states for this Thanksgiving cruise. Uber driver from hotel to the terminal knew exactly where to go. In the terminal, I thought we may have a difficult check-in because ... Read More
We met up with members of our extended family who live in 4 different states for this Thanksgiving cruise. Uber driver from hotel to the terminal knew exactly where to go. In the terminal, I thought we may have a difficult check-in because minor children were staying in a variety of rooms without their parents (with older cousins, grandma, etc.) and we had a lot of questions. The gentleman who helped us knew exactly how to get us situated. This was Serenade’s 1st cruise after a 2-week dry dock. On the whole, I found the ship to be in lovely condition (Tropical Theater, Schooner, Solarium, Centrum and main pool were our main areas). A couple of things that need to be addressed are: 1) the carpet in the Windjammer -- there were hundreds of little pilled up carpet fibers all over the floor in the seating area. I've never seen anything like it. None of it ended up in our food, so I guess it didn't hurt anything. 2) The armrest of the chair in our stateroom was thread-bare, but we only used it to organize our shore backpack so it didn't really matter too much to us. The crew’s attitude and service were remarkable. Friendly, competent, and helpful. I've only had one other cruise experience and the employees on that ship were distant, less cheerful, less engaging. Specifically worth mentioning: 1) Our stewardess, Rosa Angelina was delightful. Genuine warmth. 2) Our wait staff in the MDR. Two people in our family have extreme reactions to certain foods. Our waiter and the head waiter for our section were attentive--almost like they made it their mission to keep these two people healthy and happy. Together with the chef's team, they did an excellent job. Our family had a teenage table of 8 and a "grown-up" table of 7 right next to each other. (We had asked for one table but apparently they could not do this. That was a bummer.) But on the bright side, Sinisa, the waiter for the kids' table, made a point to check in with the parents at the beginning and end of each meal. Nice touch. He'd hear what the kids were hoping to do at port and talk to us about what he knew in each port. A couple small recommendations: 1)I wish dinners had 4 courses instead of 3. Smaller courses with greater variety is more my style. 2) "Fish of the day" should be in the section of the menu that changes each night because it's special. Instead the daily fish special is listed in the Classics section as "fish of the day" with no description of what it is or how it was prepared. I skipped right over it for several days because I like to see the new entrees (not something that’s going to be there every day). The dish was never described to us if no one asked. If I go on another RCCL, I will be sure to ask each night about the fish dish so I don't miss out one something I might love to order. The entertainment team was charming. Especially Tino. We attended several trivia sessions and games/contests in the centrum where Tino is a personable host. He created good energy throughout the audience. The Theater entertainment was fine. I liked the Las Vegas tenors and Justino Zoppe the magician. Also the ship’s singers and orchestra are extremely talented. I just wasted a huge fan of their choice of productions. But they’re fairly short so they were tolerable. A note about our teens. We had them use the buddy system so cousins were looking out for each other and they didn't feel like their parents were always spying on them. They ended up meeting kids from all over the country and it appears they behaved themselves very well. (At least nothing objectionable has gotten back to me yet!) They played a lot on the sports court, watched movies at the pool in the evenings, ate a lot of soft-serve ice cream at Windjammer, and played mini golf. We told our kids, however, that the next time we cruise, we'd like them to hang with us a bit more just so it feels more like we're all on the same vacation. Since we had separate dinner tables in the MDR, we didn't even have dinner conversations. But they loved the freedom. When we first booked the cruise I was bummed we had 4 port days because I like sea days so much. Ports: Key West: I highly recommend renting cruiser bikes -- easiest way to get around. Quick ride to "southern most point" for a photo opp continue on to the beaches for some relaxation ($9 per bike for all day!) Puerta Costa Maya: I highly recommend Maya Chan Beach resort (all-inclusive). That was a delightful day for everyone. Terribly bumpy road, but worth it. Roatan: next time I'll splurge for a prearranged tour to get out to the outer reef. Our ad-hoc tour provider overstated their capabilities and we didn't go to the outer reef, and we didn't have enough snorkel gear for everyone. Cozumel: We walked North and found a waterfront restaurant that also rented snorkel gear. so we were served our lunch in lounge chairs and snorkeled from the dock. It was so easy and beautiful. Not super adventurous but I just wanted to be in the water. We were happy with RCCL. But we are new to cruising, so we will continue to try other cruiselines. Read Less
Sail Date: November 2017
Nomally do I as single have to pay for two. This time i got a better deal and therefore I choose to go on this cruise.I do not regret since it was a pleasant cruise with nice people and very serviceminded crew.The food in the restaurants ... Read More
Nomally do I as single have to pay for two. This time i got a better deal and therefore I choose to go on this cruise.I do not regret since it was a pleasant cruise with nice people and very serviceminded crew.The food in the restaurants was of good quality and the cabin was to my satisfaction. I appreciated the musical shows in the theatre as well as some of the concerts with first class ship orchestra. I also appreciated the quick service at the bars. The only negative experience was the US passport control in Fort Lauderdale. It took more than 2 hours from arrival terminal until I could enter the ship. On departure it took almost 90 minutes from I left the ship till I could walk out of the terminal. This is not acceptable .If going on a new cruise I shall therefore not consider Fort Lauderdale as a port of departure. Read Less
Sail Date: November 2017
We chose this cruise because of the timing (over Thanksgiving), we hadn't been to two of the four ports, size of the ship (not one of the mega ships) and great price for a balcony room at just $750pp. Overall, I can tell you we had a ... Read More
We chose this cruise because of the timing (over Thanksgiving), we hadn't been to two of the four ports, size of the ship (not one of the mega ships) and great price for a balcony room at just $750pp. Overall, I can tell you we had a wonderful time and would go on this ship again if the opportunity to get the same deal came up again. Now for the details.... We were very satisfied with the room and our room steward. The embarkation process went very quickly -- loved that! We ate most of our dinners in the main dining room on 'my time diring." I would recommend making reservations for this early, as their schedule fills up very quickly. They also like to keep you with the same wait staff though out the cruise (so you're more likely to leave additional $$ tips), and I think that effects your ability to get the reservation you want. Looking back, I think we would have been better off mentioning that we didn't care about getting the same wait staff when we were told our desired time wasn't available. The food was very good considering the price we paid for the cruise -- nice presentation, good service. Served at correct temperature, and prepared well. Chicken was exceptional no matter how I ordered it. If you want higher end dishes (i.e steak, lobster, etc.), you will need to pay to upgrade to a specialty dining room. We didn't do that, and we were fine with it. The buffet in Windjammers was good too. Lots of variety. Breads were great. Bacon was always cooked perfectly. Scrambled eggs weren't my favorite -- very watery. But I found lots of choices that I did like very much -- French toast -- yum! The fitness area was very large -- lots of various kinds of equipment -- and not crowded. I just used the treadmills and bikes and they were high quality and in excellent condition. Very nice. They also had many free seminars there; and although we attended only one, it was well presented and very interesting. Live music though out the ship ranged from good at a minimum to excellent -- and there was plenty of it. Very nice. Line dance lessons looked like fun with many participants and lots of smiles. This ship doesn't have a real library area. What they refer to as their library is a few bookcases behind some pool tables. So when you're selecting a book, don't bend over! Selection was also poor. I really like HAL's library area where they have wonderfully comfortable recliners looking out on over the water, lots of games, jigsaw puzzles, and cases and cases of all sorts of books. RCI came up very short in that area for me. Room service was just so-so. They have many choices for free continental breakfast items. They charge $7.95 service charge on the entire order if you want eggs, meat, etc. They have that same charge on all other room service. Our breakfasts were usually late, and once they missed us all together. They lost another order for an evening snack -- took a few hours before it was finally delivered. Qualify of room service food was average at best. Shows were pretty much what most of the ships we've been on have. I can take it or leave it. Although I think they do have wait service in their theatre, we weren't offered service the two times we were in it. We had fun at their Bingo games, but I don't think I would go again. It was very expensive, and the prizes didn't reflect it. I think RCI probably took in more than $4K on their first Bingo, but there were only 3 games, and prizes added up to just about $1K. I expect them to make a profit, but that's a bit much, no? Their Cinema showed first run movies, and had stadium seating for 40, just like a real theater. If they had made popcorn available, that would change my very good rating to excellent! PHOTOGRAPHERS - worked hard and put out fabulous pictures. Well done. I sure would have liked a folder for my $20 8X10 though. It would have made it a lot easier to transport home without incident! Come on guys!! The ports we visited were GREAT! We've been to KEY WEST many times, but always love that place. This time we took the Hop on/off Trolley tour and were very glad we did. Our driver gave us lots of info about island history, places worth the visit and places to pass on. Very interesting and fun. ROATAN -- we took a "Sand and Sea" tour offered through cruises.com and it was AWESOME! We were out all day (7 hours) and saw/learned a lot about the island and its people. I recommend it very highly. Our guide, Andy, was extremely accommodating and a native of the island. If I went again, I would ask for him, but based on what I saw, I think they are likely all that good. The tour operator on the island is "RRI," I think. COSTA MAYA - The port was exceptionally nice, so we never even made it into town! They had a big free pool, lots and lots of nice shops, activities i.e. swim with sting rays, and many restaurants as well. They even had some entertainment going on though out our time there. Very nice. Bring cash if you go shopping though, as they clipped us a bit on an unreasonable exchange rate when we used a credit card for a purchase. COZUMEL -- I haven't been there in a long time, and lots of improvements have been made. The port area was much larger than I remember it, with many, many shops. We went on RCI's "JOSE CUERVO TEQUILA TASTING" and it was awesome. Our guide knew tequila inside and out even though he didn't look more than 20! If you like tequila, this is a MUST! You'll learn that Jose Cuervo makes a lot more tequila than you might know about! For $69pp, we learned a lot about tequila, with ample samples; toured a cool museum, walked through an area with many 1/25 replicas of various Mayan buildings/pyramids, had a delicious lunch (lots more than the taco bar they advertise), and a great frozen margarita with special seasonings on the rim instead of salt! Excellente!! Once again, we think that we got lots of value for our $$. Very enjoyable. Read Less
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 4.0
Rates 4.0 4.3

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