3 Helpful Votes
Sail Date: January 2018
RCCL has made some changes that I do not like, but they are not just for Serenade. They have cut out providing toiletries in the bathroom so plan to bring your own. Also the little pat of soap was almost useless. I suggest bringing good ... Read More
RCCL has made some changes that I do not like, but they are not just for Serenade. They have cut out providing toiletries in the bathroom so plan to bring your own. Also the little pat of soap was almost useless. I suggest bringing good soap especially if you want to use an antibacterial soap. This class of ship is much easier to get around on and has the lovely Centrum instead of those boardwalks on larger ships. Music flows up from the bottom of the atrium where music is playing most of the time on the 5th floor. The staff onboard the ship is very attentive regardless if they are in the dining room or working in the staterooms. Since I had been on this ship last, the staff has had a significant increase in the number coming from India. This is only mentioned since some speak English very well, but there are some that people had trouble understanding due to their heave accent. I am assuming that they may be newer staff additions that are still working on their language skills. Read Less
Sail Date: January 2018
We booked this cruise based on the islands of the Southern Caribbean, and also the time of year was important for our schedule. Two of the five islands (St. Thomas, St. Martin, Martinique, St. Croix, and St. Kitts ) we never visited ... Read More
We booked this cruise based on the islands of the Southern Caribbean, and also the time of year was important for our schedule. Two of the five islands (St. Thomas, St. Martin, Martinique, St. Croix, and St. Kitts ) we never visited before, so it was very exciting to explore new islands. We had our three year old son with us, so that made it a little difficult to have many options as far as shore excursions go, but we still found something at every island and we all enjoyed our selves. Our favorite excusrsion was in Martinique, the Biological Zoo visit and old Disterry Rum tour. Our son enjoyed going to AquaNauts in Adventure Ocean on deck 12 for play time. On some days, they did family events and that was really enjoyable. For adult time, we took advantage of the Tropic Theater for onboard entertainment. Our most favorite show was ABBA (presented by Abracadebra band). Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise because of the Itinerary and we had heard a lot of good things about Royal Caribbean. Embarkation was smooth but we like to carry our own luggage on and we were not allowed to. Food selection in the Windjammer buffet ... Read More
We chose this cruise because of the Itinerary and we had heard a lot of good things about Royal Caribbean. Embarkation was smooth but we like to carry our own luggage on and we were not allowed to. Food selection in the Windjammer buffet dining room was exceptional and the food was very good. Staff was very friendly, very nice and accommodating. Cons: No ironing stations or laundry room. This was the smallest ship we had ever been on but it was no problem for us. We were also use to having a TV as part of the treadmill in the fitness room, it helps the time to go by faster for me while working out so that took a little getting use to. We booked our own shore excursions. One was via shoreexcursioneer for St Marteen. the skylift and Flying Dutchman combo and it was excellent. For Debarkation we did our own luggage carry off and it was the easiest debarkation we have EVER experienced on any cruise we have ever done. We have done 23 cruises not counting this one. Thanks to the staff, food and itinerary it was overall a very good vacation. Read Less
4 Helpful Votes
Sail Date: January 2018
Family needed a short cruise due to school and work vacations. It was cold most of the time, especially in Key West on Wednesday. So, lots of time was spent on ship. Room size was great but little signs everywhere showed the age of the ... Read More
Family needed a short cruise due to school and work vacations. It was cold most of the time, especially in Key West on Wednesday. So, lots of time was spent on ship. Room size was great but little signs everywhere showed the age of the ship. Food was adequate except for scrambled eggs. They were downright awful. I ask the chef in windjammer to make scramble eggs for me. They were worse than the watery scrambled eggs in the buffet. I can absolutely guarantee that company executives have never eaten this food. If they did, these eggs would be gone in ten seconds. There is great food in restaurants where you have to pay. I had an excellent steak and the service was excellentl. Room service was good also but was longer than the 45 minutes suggested. The overall conclusion was that the cruise was only adequate. It’s clear that senior executives at corporate offices are not paying attention to details. Read Less
Sail Date: December 2017
Chose this cruise to have a Christmas vacation trip with minimal planning. Would not go again at Christmas time. Huge crowds at airports on 12/21, less so on 1/2. Many, many children on the ship. Teenagers took over the Vortex lounge on ... Read More
Chose this cruise to have a Christmas vacation trip with minimal planning. Would not go again at Christmas time. Huge crowds at airports on 12/21, less so on 1/2. Many, many children on the ship. Teenagers took over the Vortex lounge on Deck 13 near the end of the trip, ruining the nice auiet spot we’d found. Kids’ behavior in the Windjammer buffet dining room pushy and non-hygienic. Actually saw one child take a drink out of a glass of tea, and then put it back on the tray for someone else to take. I was able to get that rectified, but what else did that child do? Serenade of the Seas is showing its age. We had an interior cabin but surmise much is the same in other rooms. We had exactly 2 electrical outlets, neither near the bed. We also had cable modem hookups. Gee, I wonder how long ago they were last used. The bathroom shows wear-and-tear from 13+ years without a major refurbishment. In November 2017, the ship was worked on for a week, but it appears that may have been mostly carpet. The crew is lovely and most are eager to help. We befriended several of them and had long talks about family, life on the ship, etc. We hated the fine dining arrangements. The first night, our planned table for two turned into a table for 8. We ended up switching to “my time” dining but used it only twice, both times having to wait in line for a table for 2. So we had all 3 meals in the Windjammer and the evening staff seemed particularly happy to have us for dinner. Certainly better treatment than we got in the fine dining room. Our only complaint in the Windjammer was the floors. It’s not clear they ever vacuumed the new carpet during our cruise. Chunks of pilled up fiber were everwhere. The tiled areas, especially on the edges of the eating areas, were dirty too. On the other hand, all the other public areas of the ship were spotless. We would probably avoid Serenade of the Seas until a major update. On the other hand, it would be a joy to see some of the crew members again. So it would depend on dates, cost, itinerary. Read Less
2 Helpful Votes
Sail Date: December 2017
We chose this ship because were traveling with family and thought the Christmas cruise would suit all of us. We were willing to pay the extra for what we thought was a special holiday cruise. It did not feel that special. Let me say to ... Read More
We chose this ship because were traveling with family and thought the Christmas cruise would suit all of us. We were willing to pay the extra for what we thought was a special holiday cruise. It did not feel that special. Let me say to begin with that we have been on many cruises with many lines of all classes and 5 on RC. This was the worst. The staff were very good although pressed because of reduced numbers which was so noticeable that my husband checked the statistics comparing them with some old ones. That clearly told the story of that cut back. The food was very good other than a couple of meals which were indelible. We only ate breakfast in the dining room once and that was Christmas morning. They shuffled us to the far back where it was empty. I don't think our waiter had ever waited on before. I didn't care for the ambience in that room. One day we had lunch in there but did not find the experience worth going back for. We ate all our dinners in the main dining room in Anytime dining.I rarely send back but do not get the crepes in cheese sauce. They were in a ramekin and the crepes had absorbed all the sauce so were just a glutinous, dry mass. Similarly the scallops au gratin which were two of the tiniest bay scallops in what I decided was left over garlic liquid from the escargots in the escargot dish. No sign of cheeses sauce which would be the way to serve. New Year's Eve in the dining room was a disaster-short staffed. Maybe I can't blame them on that as people who had signed up for My Time dining and never been before decided to come that night. They handed out hats and streamers but there were none left for us at 7:30pm and two hours into a cold meal where we had to ask for bread/butter and water they told us there were no more soufflé which we ordered with our main course.. We walked out without dessert-but--the next night, New Year's Day, which was my birthday, they brought me a cake and souffles for the table. By the time they came we had already ordered and eaten a dessert. Severely understaffed. Anytime dining is a joke because they want you on the same table every night at the same time which we did and had wonderful service from Antonio and Fang. Unfortunately the MD gave away our table NY's Eve. We ate breakfasts and lunches in the Windjammer. They were generally good but the same every day. Disappointing that there was not sushi which you now can only get in their restaurant. They need to improve on the eggs Benedict-cold Hollandaise and not freshly prepared eggs. So easy to precook and heat up as the do on HAL. Most of the venues on the ship were not in use. They crowded us into the Schooner bar for trivia because clearly they didn't have the staff to open up the larger Safari bar area. It was cold, dark and uninviting.There were already people in the Schooner playing all kinds of provided games. We went to Karaoke in Safari the first night and were told the machine wasn't working. We never went back. Everything seems to be crowded into the center atrium with people hanging over the railings trying to see what is going on. We gave up on NY's Eve as they were selling tickets for seats in that area. How cheap can you get. Shall I mention them holding back our checked bag because there was a bottle of wine in there. The first night my husband did not get his bag until after 8 pm which was after dinner. I call this petty. What are you to do if you are flying straight in to the cruise. The hotel manager did send us a bottle of champagne which was a nice gesture but the damage was done. The Cruise Director was very entertaining- probably the best I have seen. We only walked through the casino on time and the cigarette smoke was unpleasant. But as I said RC set a standard for a cruise which they are no longer following up on any more. The kids enjoyed the riding, snorkeling and swimming with dolphins. At over $1000 we opted out. We all did the Spice Farm in Grenada which was nice. We bought a coffee card which was a good idea. I will now have severe reservations about taking a Royal Caribbean cruise again. Read Less
Sail Date: December 2017
The Diamond lounge fills to capacity by 4:15, prior to service at 4:30. The lounge seats about 34 guests and the Lounge attendant will absolutely not open the door to the adjoining Viking lounge. He watched Diamond members stream in ... Read More
The Diamond lounge fills to capacity by 4:15, prior to service at 4:30. The lounge seats about 34 guests and the Lounge attendant will absolutely not open the door to the adjoining Viking lounge. He watched Diamond members stream in between 4:30 and 5 pm see no vacant seats and leave; or simply order a drink and walk round to the Viking Loung. About the third night of an eleven night cruise the vast majority quit going to the Diamond Lounge and utilized free drinks on Seapass at the other bars on the ship. I found it absolutely appalling that he wouldn’t extend the Diamond Lounge to accommodate all Members who wanted to relax and socialize with fellow frequent cruisers. Many fellow Diamond members complained throughout the cruise about the limited size of the lounge and no attempt was made to accommodate their needs. Royal Caribbean need to address this problem. The Serenade however is kept very clean. Cabin, bathroom and public areas we’re always clean. The crew was always visibly cleaning the ship. The Dining room breakfast and Lunches are very good. At lunch they have a salad station and either a stir fry or pasta station. First RCCL ship where I experienced the additional Pasta or Stir Fry prepared as you request. Dinner was hit or miss. Didn’t do a Specialty restaurant. However, They did have Surf & Turf one evening. I had Lobster but I heard the Filet Mignon was excellent. Entertainment was adequate but not spectacular like the mega ships. They had Live music frequently @poolside and nightly in the Atrium. In all, we would sail on the Serenade of the Seas again. I particularly Like the Itinerary that includes Aruba. Read Less
1 Helpful Vote
Sail Date: December 2017
I choose this cruise because it covered Christmas and New Years. The ship was very short staffed. The staff was friendly and tried to be helpful but way overworked. Could never get anyone's attention to get what we needed in dining room. ... Read More
I choose this cruise because it covered Christmas and New Years. The ship was very short staffed. The staff was friendly and tried to be helpful but way overworked. Could never get anyone's attention to get what we needed in dining room. Saw the waiter when they took your order and brought the food 30 minutes later but then never again not even to remove the dirty dishes so we stacked them on the next table. Tacky but didn't know what else to do. No waiters in sight around pool area. In general in every area of the ship it was understaffed and obvious. I guess that saves save money for RCL. Chop's at $200.00 was a terrible waste of money. Don't pay for drink card because no will waite on you. The fruits and vegetables were not fresh most of the time. Bed in room were like sleeping on sidewalk and no shampoo or conditioner in the room. All together a really disappointing cruise. Read Less
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 4.0
Rates 4.0 4.3

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