2 Helpful Votes
Sail Date: January 2019
We were on the Serenade two years ago and thoroughly enjoyed the experience. When we saw this year’s ininerary, we decided to sail on her again. I love the size of the ship. She has plenty of activities to keep us occupied and it’s ... Read More
We were on the Serenade two years ago and thoroughly enjoyed the experience. When we saw this year’s ininerary, we decided to sail on her again. I love the size of the ship. She has plenty of activities to keep us occupied and it’s also very easy to get around. We attended a few shows; our favorite was Travis Cloer, the headliner. He played Frankie Valli in “The Jersey Boys” on Broadway and put on one of the best performances that I’ve seen on any ship. The magician and comedian were also good. Two years ago, my one negative comment was that the food could be better. A ship’s officer told me that they changed chefs, and I could tell the difference. The food was excellent. We did not have a bad meal in the MDR or in the Windjammer. How they manage to keep such high standards while feeding so many people is a mystery to me. DeDe and Gorin, our waiters in the MDR, took excellent care of us. Our cabin was small but serviceable for just the two of us. I did notice that the furniture showed its age, and some refurbishing could be in order. We took a few tours of some the islands. One of our favorites was in St. Kitts. The tour owner and guide was Desiree, and she was fantastic. She was born and raised on the island and knew everything about it. While she’s not a RC sponsored tour guide, she was excellent and made sure we were back to the ship in plenty of time. All in all, we had a great time, and the Serenade has not seen the last of us. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise primarily for the date of departure, the itinerary, and the cruise line, Royal Caribbean. The Dining Room service was outstanding, from the assistant waiter, the waiter and the Head Waiter. They went above and beyond ... Read More
We chose this cruise primarily for the date of departure, the itinerary, and the cruise line, Royal Caribbean. The Dining Room service was outstanding, from the assistant waiter, the waiter and the Head Waiter. They went above and beyond to prepare special dishes of Filipino food as a surprise for my wife. The Windjammer Buffet was top-notch and the selection was abundant. The choices in the Main Dining Room were above average, but more than familiar to those of us who cruise with RCCL frequently. The ship was spotlessly clean and well maintained. The entire crew was friendly and appeared to be very happy with their employment. Serenade of the Seas is just the "right size" for us. Although RCCL announced that the ship was "sold out" full, nothing appeared to be overcrowded and there was virtually no waiting for using any of the venues on board. We encountered absolutely no difficulties or disappointments on this cruise. I give my highest recommendation for Serenade of the Seas and I would definitely cruise on this ship again. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this trip because of price and destinations. We usually cruise with Carnival which offers basically the same thing but for less money. Although we enjoy the Royal experience, we do not see paying more for the same thing. This was ... Read More
We chose this trip because of price and destinations. We usually cruise with Carnival which offers basically the same thing but for less money. Although we enjoy the Royal experience, we do not see paying more for the same thing. This was a great deal and we could not pass it up. The ship is showing a little age but is still well kept and lots of open spaces. If you are in to laying out and working on your tan however space is a problem. You have to get up early to stake out a chair or two. We only succeeded in doing so one day. The chairs are not enough to cover everyone. More space than chairs. Enjoyed playing shuffleboard on deck 5, there are several others spread out over the ship. Putt Putt was fun as well as watching pickle ball, basketball and a nice pool area for kids to play. Caught 3 new movies which was a plus, however the shows were a little disappointing. The entertainment brought in, was great! A magician and Hypnotist were absolutely fabulous. We went to all 3 shows the hypnotist did! Live music was good, spent several hours in Centrum and other areas listening. Cassie was part of cruise team, she did trivia and other games. She was far better than cruise director who was a let down. He did not interact with passengers and never spoke to us even in passing. Seemed more interested in showing how many languages he could say hello in before shows. Food was a hit and miss. Buffet was actually better than Main Dinning room. The Main Dinning room only changed a couple of things on the menu each night. But the buffet was constantly changing. A little disappointed in desserts though, too much mousse! Oatmeal raisin cookies were a hit with the wife. We had a ocean view room which was very open on deck 7. No noisy neighbors and the ship itself was very quite, no heavy vibrations like some ships have, even when coming into port. Marion was our room steward and did a great job. Room was always spotless and he was always checking to see if we needed anything. Each port was fun and exciting, some more than others. Antigua was the least favorite although they have 356 beaches. Not much else to see or do. We took city tours at each location. Cost was $25-$30 each and lasted from 3-4 hours. We took notes so that when we return we will know where and what we want to try and do. We ate Roti in Barbados which were good and a little spicy. Went to St. James church, which is over 400 years old. Fed monkeys on the street and ate some sugar cane cut down by our driver. In Antigua we visited Nelson's Docks, ate fingerling bananas, coconut bread and learned some history. Grenada was beautiful with all sorts of trees and spices. Saw nutmeg, cinnamon, turmeric, soursap, ginger...all in one place. Also visited a waterfall and watched divers who dove for you if you gave them a donation. Ate at B.B.'s restaurant which was just a short walk back to ship. We had dish called "meaty Mia", which was chicken cooked in coconut oil, served with sweet potato and ham mash...fantastic. Visited sugar plantation in St. Kitts and ate at small restaurant recommended by driver. Lots of great memories made and tons of pictures. Read Less
2 Helpful Votes
Sail Date: December 2018
We just finish a 12 night Christmas/New Years cruise. Everything was wonderful. The food in the MDR was excellent, maybe a little more varitity, but if you have cruised more the 1 time you are aware of this before you booked. If you ... Read More
We just finish a 12 night Christmas/New Years cruise. Everything was wonderful. The food in the MDR was excellent, maybe a little more varitity, but if you have cruised more the 1 time you are aware of this before you booked. If you want more go to Sandels for a week and quit cruising and complaining. The Windjammer is a buffet... IT IS A BUFFET.. the food was excellent for a buffet. Again don't complain...go to the MDF for lunch on sea days, FANTASTIC. Service was GREAT,,, room attendent, Waiters, Asst. Waiters, Greeters in the Windjammer. These people work at least 10 hour days 7 days a week and still manage to keep a friendly smile and attitude. Willing to bet most of us wouldn't last a week working on a cruise ship. Remember before you write a bad review, you choose to cruise and a lucky enough to be able to go on a wonderful vacation... DINING... Food was GREAT. MDR as well as all 3 special restaruants. Izumi is an experience that we really enjoyed. The hot rock dinners were amazing. ENTERTAINMENT.. Maybe not a broadway show, but very enjoyable for us. We are on vacation, we are greatful for all types of entertainment. BINGO is our favorite... SERVICE. All the service, from room attendent, dinner waiters, cleaning crews, bartenders and all the wonderful people who work at these almost unbearables job that they do and still have a smile and friendly greeting all the time... PORTS AND SHORE EXCURSIONS We booked all our excursion through RCCL and were satisfied, we just enjoy bus tours w/ stops that give you a feeling of the island life. Read Less
1 Helpful Vote
Sail Date: December 2018
12 nigh cruise with good ports (2 of six new to us). lobster on last night excellent (as opposed to past rccl new years cruises). shore excursions extremely over priced. Some excellent shows. food in windjammer very good with lots of ... Read More
12 nigh cruise with good ports (2 of six new to us). lobster on last night excellent (as opposed to past rccl new years cruises). shore excursions extremely over priced. Some excellent shows. food in windjammer very good with lots of choices. dining room food good for the most part. tables not cleaned nor dishes removed in windjammer. had to ask every time we were in there. spent lots of time in schooner bar . bartenders keith and romondo. my time dining for the third time. this time we were able to make a reservation for the set time every night. same table. same servers. 7:00 reservation better than 6:30 or 8:00. on the last three sea days i learned that i had to get up at 6:30 am to reserve chairs in solarium. on first sea day all chairs were reserved with towels by 7:00 am. solarium opens at 8:00. All chairs reserved by 7:00. It was myself and teo other people in solarium until almost 9:00. Read Less
5 Helpful Votes
Sail Date: December 2018
We have been in many cruises all around the world but this one was really terrible...the first impression was of a old ship with no so much space in the public areas..for sure need an improvement..then the cabin was very disappointing ... Read More
We have been in many cruises all around the world but this one was really terrible...the first impression was of a old ship with no so much space in the public areas..for sure need an improvement..then the cabin was very disappointing because was very small to be a balcony cabin and when we opened the sofa bed for our daughter there was no space to move around the cabin and no space from our bed to go to the bathroom!! The shower had a broken door so we cannot use the first day because you cannot close it and we have to wait until the next day for somebody who came to fix it!!When we arrive at the buffet we realize this ship was not like any other we tried before...very poor food..zero quality and there was not anything you would like to eat....12 days at the buffet they have the same things..when they try the "theme" night was even worst..the quality of food was very low..the pasta was already done..was cold and they put the sauce on the side(we are from Italy and we know exactly how the pasta must be done)....the indian food was another tragedy..the papadam looks like the chinese clouds..no real indian food at all..they never put any japanese food..any sushi...the quality of this buffet was scandalous!!!Usually you find supervisor on the buffet area but not here....the service and cleaness was VERY bad...several times we found pieces of omelette on our chairs for breakfast and the table was very sticky. I'm not surprised that many people on board get sick with the norovirus!!The entertainment was zero..we have been to the Cinema and the movie ended 10 minutes before the end and the day after on the same place the air conditiong was not working...the big screen by the pool area was a ruined screen full of squares....never again with this ship but may be never again with Royal Caribbean because is impossible that they are not aware of all these problems specially in an expensive Christmas cruise of 12 nights..Last year same Christmas period we travelled with Princess..another world in every single aspect...Trust me,is the first time I'm doing a complaint for a cruise but I think people must be aware and for sure is better to buy another cruise.Bon voyage! Read Less
4 Helpful Votes
Sail Date: December 2018
This was our 1st 11 day cruise. We really had no expectations, but the staff and crew pleasantly surprised us. Always smiling. Always a friendly hello. Always helpful. They came across as enjoying our company, and worked well together. ... Read More
This was our 1st 11 day cruise. We really had no expectations, but the staff and crew pleasantly surprised us. Always smiling. Always a friendly hello. Always helpful. They came across as enjoying our company, and worked well together. The crew/county scavenger hunt was a great, fun family activity! Loved the spa and thermal suite. And the gym. The classes and activities were great for everyone of different skill levels. Finally, the itinerary was great for us. A wonderful sampling of the variety of islands in the Caribbean. A bonus was the science talks given by Andrea the cruise director. A night under the stars searching the constellations. A lecture on mathematics, fractal geometry, and the golden ratio as seen in nature. I really have nothing negative to say. If there is one thing that I could say, it was there was too much to choose from. We did not relax as much as I thought because of all the offerings and activities going on. I can enthusiastically recommend this cruise for all people! Read Less
4 Helpful Votes
Sail Date: December 2018
I've been on a number of cruises from various cruise lines and keep returning to Royal Caribbean. Especially on a long cruise like this one, you need a ship with enough happening to keep you occupied on the at sea days. Although this ... Read More
I've been on a number of cruises from various cruise lines and keep returning to Royal Caribbean. Especially on a long cruise like this one, you need a ship with enough happening to keep you occupied on the at sea days. Although this ship is not one of the newer super ships the RCL operates it still has the Rock Wall, Mini-Golf, Workout Room, Basketball Court, Table Tennis, Shuffleboard, Pool tables, etc for people interested in more active days. They also had a nice selection in their library, multiple Trivia type quizzes, music from dawn to late night, educational programs and other activities for the armchair athletes. Two of the best activities and interesting programs were presented by the Cruise Director. Our Cruise Director cam with a very impressive educational background and a deep interest in the sciences. The first program I attended with him was a Star Gazing event. It was held on the top deck and they cut the lights for us.We were in the southern Caribbean and had a prefect night to see the stars. sue to our position both the Northern Hemisphere constellations and some of the Southern were visible. He then did something I had never seen before. He was able to use a laser pointer on the sky to point out the stars and constellations. Due to the nature of the sea air, the pointer was plainly visible as he pointed out stars and outlined the constellations. By far the most impressive part was his ability to name every major star and the important galaxies during his 30 minute lecture which was none stop. He stared with Orion and its stars (by name) and then showed with the pointer which stars to align to reach the next one, on and on. Short of my college lectures I've never seen a person more knowledgeable on the sky. The second lecture he gave, again an original presentation which he had prepared, was on mathematics in nature. In particular the "Golden Ratio", the Fibonacci series, and Fractals. A fractal is a pattern that is composed of multiple smaller instances of the same pattern which in turn are made up of the same pattern. As he touched on the each of these topics he had examples that we see in every day life. He had half the attendees asking for a copy of the lecture. Although he had nothing to hand out, he did have a recording of the lecture that he had done previously and agree to create CDs for people which had requested one. Without a doubt these 2 presentations, for me, were the highlights of the "entertainment". In general I was happy with the ship and cabin. Both were very clean. They enforced the use of hand sanitizer when entering the restaurants. My room steward would always stop anything he was doing if he saw me and walk down with me to my cabin, unlock my door and let me in, then go back to work. I never once interrupted him cleaning my room. He ask and learned my schedule so that he could get in to clean it in the morning and then to a touch-up and turn down in the evening. I requested to have some white shirts cleaned and they appeared "magically" in my closet when promised, spotless and pressed perfectly. At the end of the cruise I left him an additional gratuity over and above the standard. Having been on other Caribbean Cruises and having lived there for almost 15 years I was familiar with the islands and didn't encounter any major surprises. However, apart from Aruba, I had never visited these particular islands. In both Bonaire and Curacao I took the "Discover" tour. Basically a bus ride around the island showing the highlights and discussing the history, culture, people, geography and economy of the island. I enjoyed both although the bus on Bonaire could have been a bit more comfortable. In both St Lucia and Antigua I took a catamaran tour of the coast with a stop (two on Antigua) to swim. Although beautiful, I was disappointed in the swimming in St Lucia. They didn't have the large sandy beaches one imagines in the part of the world. We also had locals in kayaks come up to out boat trying to sell handmade crafts the entire time we were at anchor and would not take no for an answer. I experience something similar in Aruba. From the time of leaving the ship until I re-boarded I was approach by locals either selling something directly (tours, taxis etc) or handing out fliers for local stores. Although all ports had some of this, it seemed to me that Aruba had more than the other 4 combined. Hands down the best port area was in Curacao. It was new, clean, organized and easy to get around. A few final general observations before closing. There were very few children on this cruise. Perhaps it was because school was still in session and it was a long cruise. The population also seemed older than past cruises. I'm 65 and felt like the youngest in the crowd in many cases. There were also what seemed to be a very large number of cruiser that were Crown and Anchor members at the Diamond level (80 nights) and above. Food was perhaps 3-star level in the restaurant. They had a good menu but its hard to cook that many meals (over 90,000 in the course of the cruise) and get a 5 star result. Apart from the lukewarm dinners (except for the onion soup which had to sit prior to eating it was so hot), I'd say the ingredients were not the best. The melons seems to be under-ripe or just plain flavorless, not the juicy sweet expected. I ordered blueberry pancakes one morning and they had beautiful large plump blueberries in them. They then proceeded to ruin them by over working the batter resulting in tough rubbery pancakes. The bacon looked like bacon but had little flavor. These are just a few examples of many. Them menus had variety and the service was excellent but they just didn't produce what they could have. Read Less
2 Helpful Votes
Sail Date: December 2018
Booked this cruise in June, 2017 as I had never been to any of these ports beforehand. Unfortunately, I suffered from an episode of major seasickness throughout the cruise, so I did not fully enjoy myself. That said, the activities I ... Read More
Booked this cruise in June, 2017 as I had never been to any of these ports beforehand. Unfortunately, I suffered from an episode of major seasickness throughout the cruise, so I did not fully enjoy myself. That said, the activities I partook in on the ship were just average. There really isn't a heck of a lot of 'stuff' to do on the cruise either - even the pools were far too deep for my liking. The one thing I truly enjoyed were the outdoor movies, those were great! The shows though where just...not up to par with other shows I've seen on other cruise ships.The highly-regarded Vibeology was only OK. I really did not eat much on the cruise, but I will say the when we did go to the MDR, the food was a major disappointment! Seriously, stick to the Windjammar, at least there you have a good selection of food. The Park Cafe in the Solarium was pretty good though. The smell of cigarette smoke permeates the ship, and I could smell in the Centrium and the indoor movie theatre which was a major disappointment. Read Less
2 Helpful Votes
Sail Date: December 2018
We love going on longer cruises because we like to get to know people and the crew. The crew was fantastic and very helpful with everything! The food was great in the Main Dining room and ok in the Windjammer. The wheelchair accessible ... Read More
We love going on longer cruises because we like to get to know people and the crew. The crew was fantastic and very helpful with everything! The food was great in the Main Dining room and ok in the Windjammer. The wheelchair accessible cabin was perfect for my wheelchair bound husband. He had plenty of room in the bathroom to be able to use the sink while remaining in his wheelchair. He loved it! The entertainment depends on everyone's own taste. I like some of the shows while others were a little too loud for my taste. The comedians are always funny. This cruise had a lot of elderly cruisers so not too many late night activities were crowded which was nice. Our room steward was 1st rate and bent over backwards to make sure we were happy! As far as excursions go, don't bother with taking the cheap tour of Curacao, it's not worth the money to see the curacao liquor factory (which really isn't one) and the "hand-made" craft store which is just a bunch of "made-in-China" junk you can get anywhere. Over all we would do this cruise again in a heart beat! Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this itinerary because of the ports, and were excited to try Royal Caribbean again after quite a few years. Serenade of the seas was outdated, boring, lack of good entertainment and activities. Food in the the Windjammer was ... Read More
We chose this itinerary because of the ports, and were excited to try Royal Caribbean again after quite a few years. Serenade of the seas was outdated, boring, lack of good entertainment and activities. Food in the the Windjammer was terrible. Main dining room was mediocre at best, the waitstaff was excellent though, all the crew were excellent, no complaints on that aspect. No Caribbean music at the pool, they played 70's and 80's music the whole cruise. Didn't even feel like we were on a Caribbean cruise! Movies on the big screen were hard to watch with all the black spots/bad pixels. Who wants to watch red bull advertising on a movie screen by the pool! come on we are in the Caribbean, that's all they ever played during the day. No poolside activities worth anything, come on a belly flop and a sexy man contest on an 11 day cruise....boring. I guess if your over 65 this cruise is for you, most guests were geriatric. Sorry to say but it's the truth. Room was okay, our room Stewart was very nice and helpful. Shore excursions were over priced and didn't deliver(Picture Aruba and sunset cruise in Curacao...don't waste your money) Read Less
4 Helpful Votes
Sail Date: December 2018
We usually take a 10-12 day cruise in December. I believe we have been on Serenade 4 times, as this ship usually does that length of a cruise. We chose this itinerary as we had not been to the A-B-C islands for a few years. We enjoyed ... Read More
We usually take a 10-12 day cruise in December. I believe we have been on Serenade 4 times, as this ship usually does that length of a cruise. We chose this itinerary as we had not been to the A-B-C islands for a few years. We enjoyed the cruise and felt that the price was very reasonable. We had good service everywhere on the ship. Our dining room waiter was very good, and the service in the Concierge Lounge (we are D+) was outstanding. We were very surprised that the lounge was never crowded and we were always able to find seats during the daily social hour. We ate at both Chops and Giovannis and enjoyed them. We enjoy leisurely dining, and have learned to tell waiters in specialty and regular dining that we are in NO HURRY, so they slow down between courses. We enjoyed all of the entertainment in the theater, especially the special performances. The rock band on the last night was very enjoyable. We have no complaints about anything on this cruise. Read Less
7 Helpful Votes
Sail Date: December 2018
Went to southern Caribbean to several islands never been before. Embarking was so easy and smooth. Being a Diamond tier cruiser disembark was a disaster. Finally got off the ship at 10am in ft Lauderdale. All the crew members were so ... Read More
Went to southern Caribbean to several islands never been before. Embarking was so easy and smooth. Being a Diamond tier cruiser disembark was a disaster. Finally got off the ship at 10am in ft Lauderdale. All the crew members were so friendly and helpful in directions, answering questions. Never used the MDR instead used the Windjammer everyday. Good food and service. Activities onboard were subpar and entertainment was mediocre. Ports were spectacular but didn't use RCCL for excursions. RCCL was too expensive used a group that had the same ones for a lot less. Definitely want to take the second part of this cruise. One complaint would have to be the need for more elevators. Sometimes waiting 15 minutes. Hard to understand the cruise director Andrea. His Italian accent was too pronounced. Young children in the solarium was definitely a problem but staff never said anything. Same problem with chair hogs putting towels on chairs and leaving. No they weren't in the pool RCCL says they have rules but not enforce them. Smoking on your balcony is a big no but RCCL didn't care. Read Less
2 Helpful Votes
Sail Date: November 2018
This was our second time on Serenade. We loved it the first time so decided to sail again on her. Embarkation was very fast and easy and we were sitting outside on the Lido Deck by 1115. Cabins were ready by 1pm. We had a aft JS which ... Read More
This was our second time on Serenade. We loved it the first time so decided to sail again on her. Embarkation was very fast and easy and we were sitting outside on the Lido Deck by 1115. Cabins were ready by 1pm. We had a aft JS which was spacious with a large walk in closet, large bathroom wiht tub and lots of storage space. The only negative was we were an aft JS on deck 10, underneath the outside patio of the Windjammer. I knew it was 0700 without opening my eyes when I heard the scraping of the chairs and tables. This went on all day and into the night when the area was being cleaned. For this reason I would not recommend cabin 1602 or any other cabin on deck 10. We had My Time dining and never had to wait for a table. The menus have been updated but have less selections than in the past. That being said, everything we had in the MDR was very well prepared and tasty. We had dinner in Chops one night and Giovanni's another night. Both were excellent. Park Cafe had the usual delicious roast beef sandwichs and lunch in the MDR was a lovely salad bar, pasta bar or you could order off the menu. The only disappointing aspect of this cruise was the entertainment or should I say lack there of. There was a few night where there was no entertainment in the theatre or if there was something it was scheduled for 7:15 which was inconvenient for anyone dining at 6-7pm. The service by every crew member we came in contact with was exceptional. Our waisted and asst.waiter knew our preferences after our first night and our cabin steward kept our cabin spotless. Surprisingly i was able to get a lounge in the sun at the pool whenever I wanted one. The Sanctuary was always full so I never bothered to go there but the outside pool, while small never felt crowded. I took all 4 indoor cycling classes and the fitness instructors knew their stuff. The bikes were in excellent condition. Read Less
1 Helpful Vote
Sail Date: November 2018
My husband and I chose this cruise because of its 10 night duration, the itinerary, and the price. The pros: marvelous service throughout the ship, plenty of chairs to sit in the sun or the shade, very relaxed atmosphere, great ... Read More
My husband and I chose this cruise because of its 10 night duration, the itinerary, and the price. The pros: marvelous service throughout the ship, plenty of chairs to sit in the sun or the shade, very relaxed atmosphere, great itinerary, amazing aft balcony, easy embarkation. The cons: entertainment was lacking, food was hit or miss. The ship is not a new glitzy number, but was welcoming and fit like an comfortable old shoe. It was easy to get around, easy to learn the layout. In the center was, of course, the Centrum, where there was music or other entertainment featured most of the time. Speaking of entertainment, there was no pool band due to a last minute family issue for one of the musicians, and this was a glaring miss. In addition, there really was only one big production show, as the new singers and dancers arrived later in the cruise. They actually were quite good. We were introduced to the Royal Quest, and it was a ball! There were a lot of "loyal to Royal" folks on this cruise, and I think it added to the more relaxed tone on the ship. We cruise many lines, but it is always interesting to hear what other cruisers have to say. We would happily sail on this ship again, Read Less
5 Helpful Votes
Sail Date: November 2018
We booked this cruise because it was 10 nights and the itinerary was a good one. The ports of call were good saint kitts was beautiful. The ship was beautiful. I liked the way it was easy to maneuver. The thing i liked was that it had ... Read More
We booked this cruise because it was 10 nights and the itinerary was a good one. The ports of call were good saint kitts was beautiful. The ship was beautiful. I liked the way it was easy to maneuver. The thing i liked was that it had a dedicated theater. Which rccl has done away with on most ships. I just love having a choice to see an in house movie . The movies were good. I loved the windjammer the food was actually excellent. The ribs and the brisket and the all the grilled veggies were very nice. The waffle machine where belgium waffles were made fresh with all toppings every day was a plus. On other ships i have seen frozen toaster waffles. The deserts were good .The dining room was excellent with great service lobster wasn't over cooked and the prime rib was perfect. In fact every dinner we had in both the dining room and the windjammer was perfect. The latitudes coffee bar was great. The service was quick and personal touch was much appreciated. The shows were good but not plentiful which was my complaint. It lacked comedy shows and other broadway type shows. Some days no show at all??? The casino was tight but friendly. The pools were crowded but i usually don't swim since i have a pool at home it's no big deal. The bars were busy and friendly the service was great and the drinks were fairly poured sometimes even generous. I really loved our cruise on this ship .I would do it again on the same ship. Read Less
8 Helpful Votes
Sail Date: November 2018
First off let me say we have cruised over 35 times with different cruise lines. Royal Caribbean has always been our favorite though and they did not disappoint this time. We are Diamond Members with RC so it takes a lot to impress us. ... Read More
First off let me say we have cruised over 35 times with different cruise lines. Royal Caribbean has always been our favorite though and they did not disappoint this time. We are Diamond Members with RC so it takes a lot to impress us. From the food, to the service to the entertainment everything met or exceeded our expectations. This was a 10 day cruise that left from Ft. Lauderdale and visited St. Thomas, St. Croix, Antiqua, St. Kitts and St. Maarten. We have visited all the islands several times so we didn't do anything special in any of them. If you have never been though St. Thomas and St. Maarten are your shopping ports. There is not a whole lot in St. Croix or St. Kitts to see so we just got off and walked around some before heading back to the ship for lunch. In Antigua we did share a cab with 4 other people and went to a beautiful beach where we spent about 3 hours. The cab was only $6 a person round trip. Only pay for one way though to make certain they come back to get you. For an additional $20 we got a beach umbrella and 2 chairs. I believe the same tour off the ship was $56 a person. If you want a close and easy beach in St. Maarten just take the water taxi into town $7 round trip and you will see the beach chairs and umbrellas right where you get off the ferry. Most places were charging $20 - $25 for an umbrella, 2 chairs, and a couple of drinks. We thought it was a good deal. St. Maarten has many other beautiful beaches though as well, but those you will need to take a taxi to or a tour. This was nice that it was right close to the main street shopping and then you could sit and relax and just enjoy the view. One thing we really enjoyed about the Serenade was that it had an actual Movie Theater and each day it showed a new movie several times so you had options on when to go see it. We are not sun worshipers so it was nice to have something to do in the afternoon beside sitting by the pool. All the movies were current as well. We were in a standard inside cabin. There was lots of storage space. I do always take extra plastic hangers with us. There are never enough in any cabin we have ever stayed in. We did have to tape a towel over the air vent. It blew directly across our bed and we knew we would not be able to sleep with cold air blowing on us so we taped a towel over it and the air flowed down the wall instead and it worked perfectly. We will carry a roll of duct tape with us whenever we travel in the future. We prefer Main dining so we eat with the same people every night. We had great dinner partners and really enjoyed our time with them. A table of 6 is perfect for conversation. There was not one item we ordered that we did not like or had to ask the waiter to get us something else. Everything was delicious. We had only one very small complaint. That being, in the past grilled salmon was offered every night as an alternative along with strip steak and chicken breast. On this cruise instead of salmon they offered a fish of the day. We are not big fish eaters, but do like salmon so that was a little disappointment but again so minor it is hardly worth mentioning. Before sailing though we did book the 3 night Specialty Dinner package for $60 a person. This was a bargain. If you get an e-mail beforehand and this is offered take advantage of it. On ship it was $70. One night at Chop's Grill is $39. We ate one night at Giovanni's and 2 nights at Chop's Grill. Both restaurants are excellent. The filet is top notch and the service is outstanding. Each waiter only services 2 tables so you wait for nothing. Even though we enjoyed everything in the main dining room, as well as, our dinner partners it was nice to have an alternative for those nights. Especially with it being a 10 day cruise. The Diamond Lounge is small and since almost a third of the people on-board were Diamond, Diamond Plus or Pinnacle Members getting a seat in the lounge was difficult so we would just go to the Centrum area and get our drinks before dinner and listen to music there. Bar service in general was more of a walk-up service than waiters coming to you. We found this to be true pretty much everywhere on the ship. Again for us, no problem, because we are not big drinkers. We prefer water and iced tea which we would get from the Windjammer or Park Cafe in the Solarium. Another thing we liked was that the Centrum area was not excessively loud. We were on a Celebrity ship last Spring that had a similar layout as this ship and we could not stay in the Centrum area because there was just too much noise. Again, we have taken a lot of cruises so we have a lot to compare to and we don't always give a ship 10's across the board, but this one we did. Read Less
2 Helpful Votes
Sail Date: November 2018
We wanted a good value warm-weather getaway and we got that and more. The embarkation process was the smoothest I've ever experienced. The crew members throughout the cruise were efficient and friendly and out to please, especially ... Read More
We wanted a good value warm-weather getaway and we got that and more. The embarkation process was the smoothest I've ever experienced. The crew members throughout the cruise were efficient and friendly and out to please, especially the dining staff. The people we met through the roll call were terrific and we enjoyed meeting for lunch or a drink or a shore excursion. Our main room dining companions were great fun. Most of our shore excursions were island highlight tours from independent operators and were a great value (usually half the cost of similar ship excursions), really enjoyable, and gave us options to customize as we toured. We knew the kind of tour we wanted, and when we got off the ship we choose from the licensed local tour people who were out there with their signs. The tours we chose were in smaller (mostly comfortable but always air conditioned) 10 - 14 people vans, and we benefited from informal but knowledgeable commentary and history. Most of the islands, especially St. Thomas and St. Maarten, were still recovering from hurricanes Irma and Maria, but the resiliency of the people was admirable, and you could see how important tourism is to these islands. The headliner Rookie was amazing. The cruise director gave star-gazing talks outside at night and they were pretty cool too. I was disappointed in the types of activities offered on sea days. We are not big fans of trivia or games. The weather, however, was beautiful, and we took advantage of being outside. Another disappointment was the holiday decorations. One day they put up garlands. Another day they added a green tree with red garland in the Centrum. Another day the beautiful big tree appeared in the main dining room and that was nice. Another day they added decorations to the green tree in the Centrum. That was pretty much it, and I've heard a variety of explanations why the decorations were so sparse and took so long, but it was disappointing nonetheless. Overall, though, a good cruise - really enjoyed the people we met, really appreciated the ship's crew, and really enjoyed the weather and the islands. Read Less
1 Helpful Vote
Sail Date: November 2018
We were looking for a Southern Itinerary and enjoyed discovering new places. We flew into FLL on Sunday and stayed at the Hilton Marina. The area was not walkable, which was disappointing so we took a short cab ride to get dinner at the ... Read More
We were looking for a Southern Itinerary and enjoyed discovering new places. We flew into FLL on Sunday and stayed at the Hilton Marina. The area was not walkable, which was disappointing so we took a short cab ride to get dinner at the 15th Street - we enjoyed the patio and our fresh fish dinner. The Hilton room was small but updated. There was a shuttle there in the morning for about 7 PP we were taken the short ride to the cruise port. Embarkation was very smooth. Our cabin was Aft - a long walk to all the main activities. Typical balcony stateroom. Unfortunately, it seemed like our neighbors were always on their balcony and very loud (f-bombs flying all the time), smoking too. We weren't really able to enjoy our balcony. We enjoyed my time dining in MDR and made reservations, so no wait getting a table. Very good service. Food was good, not great. We ate lunch at Izumi and it was delicious. We also purchased a deluxe drink package and took advantage of all the options, fresh juice, hot specialty drinks, cocktails and Evian water, it was worth it for us. Daytime entertainment was a good variety, evening entertainment always seems "less than" on the older ships - no Broadway style shows or top-tier entertainment. The musicians around the ship were excellent, as was the orchestra. The casino was disappointing - it really needs an update, from seating to slot machines. There just wasn't much energy going on in there - very different from other RCCL ships we have sailed. I found the ship overall very well kept. A lot of staff cleaning up and wiping things down. Ponce PR - on our own to Serralles Estate - very beautiful home and interesting, short day in town since it was Thanksgiving. St. Kitts - We went to a great beach bar on South Friars Bay. Grenada - RCCL excursion - Island tour, spice growing/processing and waterfall, an excellent day on the island. St. Lucia - Independent tour, 7 hours, catamaran to see the Pitons, Soufriere drive through volcano, botanical gardens and snorkeling. St. John, Antigua - Great day on Turner's Beach. Very few children on this cruise, average age probably 65 plus. It was so nice to have two days at sea on return. We enjoyed how relaxing this longer cruise was for us, as we usually just go for one week. Read Less
Sail Date: November 2018
Most of the itinerary was great! Ponce, Puerto Rico was a waste of time. We loved St. Lucia & Antigua the most! We booked this cruise to correspond with our wedding anniversary & the ports of call we had never been to. The ship ... Read More
Most of the itinerary was great! Ponce, Puerto Rico was a waste of time. We loved St. Lucia & Antigua the most! We booked this cruise to correspond with our wedding anniversary & the ports of call we had never been to. The ship & the cruise line were both new to us & unfortunately we would never book either of them again. It was an older ship with a lot of older people on it. The food & entertainment was just average. The Centrum area where they had the main nightly music & bar area was too small. There weren't enough seats for the number of people going there. Many had to stand. A lot of people became sick on this cruise, even a member of the band that played in the Centrum & pool area. Due to his illness, most of the time there was no live music at the pool. The large screen tv at the pool was missing panels, so it was difficult to watch the Sunday afternoon football game there. The towels we were given in our cabin had torn trim hanging from them. It just seemed there wasn't much attention to detail. The breakfast we tried in the MDR was cold. One night I had clam linguine in the MDR & it had a total of 4 small clams in it. Despite all of this, we had a great time because we were in the Caribbean & the weather was perfect! Read Less
1 Helpful Vote
Sail Date: November 2018
Chose this ship primarily because of itinerary, and in that respect it did not disappoint. Service in the MDR was the best I've had in years, but the food itself was sub-par. We wound up going to the Windjammer on certain nights ... Read More
Chose this ship primarily because of itinerary, and in that respect it did not disappoint. Service in the MDR was the best I've had in years, but the food itself was sub-par. We wound up going to the Windjammer on certain nights (Caribbean night, Indian night) and was blown away with the quality and flavor of the food. Did all three Specialty Dining (Izumi, Chops, Giovanni's) and loved them, with Giovanni's blowing us away with the whole experience. Centrum was nice early in the evening, but often reeked of smoke from the nearby casino. That smoke from the 6th floor even made it INTO MY CABIN ON THE 8th FLOOR! Spoke with manager and said it came from the casino, as they get frequent complaints about it, after I suggested it was someone smoking in a nearby cabin. Same issue with the British Pub - I would have spent more time there, but the smoke drove me away. This was an 11 day cruise, so it was filled with elderly people. Night-life was dead, as would be expected, but I was really surprised to see the Viking Crown lounge closed most of the time, along with the bar closed permanently in the Safari Club. Also, "Rita's Cantina" is now just outdoor seating for the Windjammer. No problems with elevators on this cruise - no waiting the vast majority of the time! Overall, a nice cruise, despite all the smoke. Would do again. Read Less
Sail Date: November 2018
We chose the cruise for the destinations. They were all stops we wanted to see. The staff was great. Friendly and helpful. The ports were fun and excursions were great. The food was very good and we had more then enough choices. Everything ... Read More
We chose the cruise for the destinations. They were all stops we wanted to see. The staff was great. Friendly and helpful. The ports were fun and excursions were great. The food was very good and we had more then enough choices. Everything was clean. The entertainment was great. The comedians had us laughing so hard and the dancers were very good. They made sure we were aware of all that was happening so we wouldn't miss things. Getting on and off the ship was pretty easy. No big delays. Most of the passengers we met were friendly and interesting. We will definitely be booking another cruise in the future. May e a different destination and ship so we can check them all out!! I guess the only thing I can say on the "down" side is there were soooooo many jewelry stores. They were everywhere lol. All in all it was a fantastic trip we will share with everyone. We had a balcony and will never have less. It was great to wake up to and go to bed after sitting out there for a while Read Less
3 Helpful Votes
Sail Date: November 2018
Wanted to return to Bermuda (7-nights), love the repo (12 nights), and love the itinerary for the 10-night at the end. From Day 1 we felt that all crew provided beyond exceptional service! Everywhere on the ship we noted that ... Read More
Wanted to return to Bermuda (7-nights), love the repo (12 nights), and love the itinerary for the 10-night at the end. From Day 1 we felt that all crew provided beyond exceptional service! Everywhere on the ship we noted that Officers not only supervised service, but participated in every aspect in every location. Crew members were always cheerful, many got to know us over the 30 days we were on board. Dining: First, we must compliment Dining Sevices for excellent management and organization of My Time Dining! We have experienced waits on other ships, but Serenade has this well managed. Our Head Waiter, Bassem Romdhane, is the best we have ever met. He personally ensured adherence to a milk allergy menu, even serving some courses himself. On discovering my love of tofu and stir fry dishes, he made that available any time. Also, we were greeted at the DR door each evening by Ayessa Ertugrul, Training Manager, as if she were waiting just for us! She always knew if our table was ready. We felt like king and queen during the entire trip! Concierge Lounge: A huge shout-out to our favorite Concierge Manager, Mario Abba Reyes! He is hands-down the best in the RCCL fleet! We actually book some cruises just to follow Mario, lol! Cabins: Unfortunately, we booked the B2B2B piecemeal, so were unable to get the same cabin for all. All were Spacious Ocean View (2B - 9078, 1104, and 9658) with balconies. We did feel that the decor is becoming a bit ‘tired’ but sheers had been replaced with new on balcony doors and Rooms were clean and well maintained. Cabin Attendants were wonderful and immediately addressed any issues we brought up. Not sure what happened for another reviewer who had mud on their balcony, but we found Attendants cleaning the balconies and outdoor furniture every day! Also, the Attendants moved our belongings for us each move, so no worrying about strangers handling things. Other: We very much enjoyed the musical talent of Damian Joyce in the Pub! Bar service was great there, as well, thanks to bar staff, Itupu, and bartender, Ian. We are not much for the theater entertainment, so cannot comment on that. Centrum duo was great, too. Excursions: We have been to these islands many times so only did a few. On Bermuda we did a private tour with Byways Tours and highly recommend. We love Ffryes Beach and lunch on Antigua. The Beach Rendezvous on St. Maartens was lovely despite some rain - probably the best shrimp sandwich I have ever had at Kim Sha Beach. Am likely forgetting something, but overall we have a wonderful month on Serenade! Can’t wait to sail with her and this amazing crew in April! Read Less
Sail Date: November 2018
We signed up for this cruise, for the ports of call, but mainly because we were going with friends who had sailed with RCI before. This was our first time on an RCI ship and because of the Lack of things to do, it will be the last time on ... Read More
We signed up for this cruise, for the ports of call, but mainly because we were going with friends who had sailed with RCI before. This was our first time on an RCI ship and because of the Lack of things to do, it will be the last time on an RCI ship. The pool side daytime movie screen entertainment was, day after day, the same mind numbing drivel. When the cruise line has paid for movies, why not show them during the day instead. And fix or clean the movie screen please, watching anything on a screen with multiple black spots is painful. The climbing wall was closed for maintenance for the first few days. Our cruise director, Carly B, seemed unable to offer any novel activities for those of us not on the geriatric treadmill. Our cruise was over half young or young at heart and yet the activities were almost nonexistent. Our friends, who sailed with RCI before, were equally disappointed. The food in the dinning room and windjammer, was boring, repetitive, and usually either cold, over cooked or unappealing. Despite signs around the pool not to save deck chairs, one couldn’t find one after 7 a.m. to use, staff never once removed towels or books on chairs that were obviously unused. The only saving grace was our ports of call, though some of the excursions were not well sourced out by the cruise line. One, a plantation and beach excursion, was a mixed bag. The plantation was great, very informative, but the beach portion was below par. Yes, there was a beach chair as advertised but you had to rent the umbrella for $5.00, the change room was the bathroom, and the showers were outside so that the sand one inevitably had in ones suit was impossible to get rid of. Another excursion offering a beach break was better and had inside showers, separate change stalls and toilets was much better. Read Less
Sail Date: November 2018
I choose this cruise for the islands it was going too.the ship it self was not a wow factor. But the service given was very good.i did not like the food in the main dining room ,so I eat in windjammer as I had more of a choice.my state ... Read More
I choose this cruise for the islands it was going too.the ship it self was not a wow factor. But the service given was very good.i did not like the food in the main dining room ,so I eat in windjammer as I had more of a choice.my state room was very clean and well keep my room attendant worked very hard. The entertainment was first class especially if you like dancing I had a ball.the service I was given was first class, I loved the ports and all the excursions which was the highlight of my cruise.very friendly staff make me feel at home at all time.getting on or off the ship was very fast and everything was well organised for us. We had staff to meet us off our flight and put us in taxi to our hotel and staff to help us get to the bus to take us back to the airport. Read Less
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.7
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.0
Family 5.0 4.0
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 3.9
Rates 4.0 4.3

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